Hilton Garden Inn Pensacola Airport - Medical Center

Breakfast was not free.

Location

Exceptional

Exceptional

The staff was always amazing here. The food is exceptional at the Bar/Lounge. Was not expecting it to be as good since it is a hotel but this was top notch food and service. Rooms are amazingly clean and I know they are going to be remodeling soon but the conditions makes it not seem like 20 years old. I will stay here everytime I am in town.

Customer Service was terrible.

Awful Wet moldy

Good

Location Age of facility, especially room furniture

T

Hot tub/pool

Hot tub/pool

Superb

We always have very good stays at Hilton Gardens!

Very good

The staff was amazing

Very good

Good choice for airport or medical center stay.

Pleasant

Location Need better pillows

Location Need better pillows

The staff are wonderful. The property looks great. I felt very safe. The reason I’m giving this only three stars is they really need to invest in new mattresses. Considering this is probably the most important thing about a hotel when you’re staying the night and you need to get a restful night sleep. I’m making it while I’m reading it so average. In fact, the beds are horrible. They literally felt like I was sleeping on a crib mattress. They’re so thin.

Exceptional

Staff was fantastic bed and pillows were horrid

Don't know, got in late.

Outdated facility especially bathrooms

Great start

One staff member with a mullet heavyset white lady was very rude not helpful

Very clean and nice One staff member with a mullet heavyset white lady was very rude not helpful

Very clean! Friendly staff. Location was quiet, but close to lots of things.

We found this place last minute when the property we booked was not acceptable. The staff was helpful, welcoming, great location, restaurant, amenities.

Very good

That’s no big deal, but we were not informed until I asked the front desk. They should have told us ahead of time. The remote control for the TV didn’t work and when I called the front desk, they sent a person with a replacement within five minutes, which was very nice.

The atmosphere and friendly staff. Everything was superb and I’d love to come again in the future. :) I just wish the beds were a little more soft and the pillows a bit more fluffy. Other than that, everything couldn’t have been better. The pillows not as fluffy as I would’ve liked them to be. The bed being too hard and not as soft as what I am use to at home, but I made it work. The in room coffee could have been a been better as well.

Super nice staff. Clean rooms they need more light in the restroom

Mattress and pillows were not very comfortable

I’m a Marriott lifetime elit Titanium member but there quaity has diminished You will see me again as your guest and customer

For a quick trip that I made, this was my second stay within a period of 10 days. I returned because the rooms were clean and comfortable. They have a nice bar in the lobby. There are several choices of restaurants close by and there is a Dunkin’ Donuts within walking distance. quite important for me, was the airport shuttle starting at 4 AM —a great service.

Amazing staff and place to stay will be booking here eveytime I'm in town.

Staff was very friendly. Breakfast ends at 9 on weekdays so we missed out on that. It appear that them housekeeping was using mattress cover as bed spreads. I thought that strange but I would stay again. I felt safe in the area and the rooms were nice

Staff were excellent, always friendly and helpful! Food was good and made fresh!

I was upset at first the bed was lumpy and hard to sleep in and the toilet was impossable to flush. The handle was too hard to use. I was unaware they only clean the rooms every 2 days so was very upset when I didn't have clean towels the next day, however, I was there on business for the hospital next door and so I extended my three day stay to four with the help of Jerri, She was very very polite and helpful and made that transaction perfect. She is a great asset to the company. I really appreciated her efforts.

Pillows were terrible! Very flat. Great staff

Elijah was awesome!

Room was clean, staff very helpful and friendly. Perfectly fine stay and worth the money. If I’m being nit picky. The wood furniture was all very sticky, maybe the cleaning spray reacting to the varnish? Also, very cheap toilet paper, kinda annoying it’s just tears as soon as you touch it. Shower had good soap and shampoo just in an awkward location in the shower where you hit it all the time. Other than that small stuff it was a clean modern hotel.

Very clean. Super convenient to the airport

The staff was incredibly friendly and accommodating.

Na

The staff is always so kind at this hotel. We keep our vehicle here every year when we leave town for two weeks and it’s always in the same place and same condition as we left it. Definitely worth the savings at the airport to stay here a night and keep a vehicle there for the two weeks we are gone. The beds are always comfy and we enjoy our stay. The shuttle drivers have always been so sweet and helpful!

I only stayed for one night but it was very comfortable for the one night. Staff were pleasant. There was a bus shuttle to the airport that I utilized.

Room was clean, staff was nice

Quiet and restful, what I needed

The night shift lady was very nice and quick with the check in when we arrived

Room was great. Staff was friendly. Food was great as well

Very clean - large/ spacious room. Professional and friendly staff. Wesley the, restuarant Chef provided us with a very flavorful and high end dinner. We were quite impressed compared to the Hilton in Disney Springs we had just stayed in night before.

The dinner food was not tasteful.

Yes. Yes.

Rooms was clean, staff was good and welcoming. However, the room pillows are somewhat worn and extremely too soft, for comfort. They provide no type of firmmess, in supporting the head, during sleep.

Staff was wonderful!!! Restaurant in the lobby had reasonable prices so I didnt have to go and get food. Would definitely stay here again!!!!

We didn’t eat there.

A great place to stay.

Great room

Very friendly even though busy

Everyone we interacted with was kind. I also loved that we were given a sheet and blanket with the baby crib.

In town for weekend for family event. Excellent service and care. Close to venues we needed to visit. Very comfortable bed. Charging stations with USB-A and C accommodations. Layout of facility seemed standard compared with other HGIs where we have stayed. Thank you for your hospitality.

Great Staff

The staff was warm, professional, and friendly, especially the front desk supervisor, Jeri, and the event coordinator, Daphne.

The room was great. No longer have free continental breakfast. They now charge 15.00 per person.

Amenities were great and staff was nice. The room was fine, but needs updating.

Yes

I was impressed from the time I entered the lobby. It was lovely. Check in was easy. The room was clean and the bed was wonderful. The staff was pleasant. The shuttle was a great convenience. I will stay there again.

Hotel was beautiful and the pool area and gym were very nice we used them alot

It was regular not dirty but not super clean. I made a mistake when I reserved the room. I booked a handicap room instead of a regular room. Unless you are in a wheel chair don’t reserve the accessible room. I was also dated.

TV sound was broken in the master side of the room.

Good

Some

Stayed here because it was convenient to hospital and airpory

the staff at reception was extremely nice.

Shop across the street

Pet friendly

I recently stayed in one of the Marriott hotels in Pensacola. My experience at the Hilton was MUCH BETTER. My daughter and I were there with our puppy who was to have major surgery. The staff was helpful, positive, and able to answer questions (e.g., restaurants nearby, stores, etc.). The lady in the restaurant, helped by creating a dinner plate for our puppy. Everyone was very positice and made a difficult trip easier. They also worked as a team, which doesn't seem to happen often. Thank-you to all the staff and their help.

all

This is a very accommodating hotel. We booked a room and our flight was cancelled and the hotel staff was very kind and worked with us on the cancellation.

Hotel is very nice and close to restaurants and other stores, less than 5 minutes to the mall. My Jr. Suite (Room 429) was very nice and clean. I had a late check-in, called the desk to inform them, call was answered promptly and the late night desk agent knew who I was and was ready to check me in.

Great place to stay real nice clean rooms only 1 problem which was a major issue my wife and I were trying to extend our stay at the hotel for one more night with our daughter family and friends discount that she and family members receive by her working for Hilton should’ve been no problem we never have a issue with doing so but the receptionist Paige refused us access in doing so we went to the next exit and spent a night at the Marriott even though we had to pack up everything just to go to another hotel…..we won’t be staying at the Hilton ever again …..THANKS PAige

The staff was great. I arrived early and was helped politely with an early check-in They were very friendly. The only draw back to the hotel was the outer door entry system. There was a glitch most times, but again the staff was helpful and corrected the key card every time. I will choose Hilton again.

Jerry was so good in helping us get everything straight

The staff were very helpful and kind. Breakfast was an additional $15 charge.

Pet friendly, beautiful, safe and easy access to everything!

Friendly front desk attendant. Overall room was clean & comfortable bed as well. Definitely recommend.

Clean and ver comfortable! Great pool and very nice lobby

We had a nice stay overall. The main concern was that the room was dated, and the lighting was very dim, which made it difficult to see clearly. Carpeting in hotels tends to hold onto stains and odors, which took away from the comfort a bit. That said, it was fine for a one-night stay.

Had a good stay

My wife and I enjoyed our stay. The only issue we had was when we arrived our room was given to another guess by mistake. Once that issue was resolved everything was great.

Great service clean room

Great stay!

Love everything about it

Really nice area and hotel. We have stayed here before and really enjoyed it. The staff are all so friendly and the breakfast was delicious. There are a lot of good restaurants and shopping places, as well as a movie theatre close by. The pool and jacuzzi are nice with plenty of chairs and lounges. Great workout room and meeting facilities too. Will be back!

Everything

100%

Enjoyable stay at the Hilton Garden Inn Pensacola Airport - Medical Center. Our room was ready early for check in and was clean and comfortable. The bathroom smelled musty but was clean. The pool area is nice.

Everything was nice. Had a great dinner there at hotel bar area.

*****

Very friendly and helpful staff

Airport transportation

Customer service, five stars! Cleanliness, five stars!! Would stay her again!!

Comfortable stay and welcoming staff!

Comfortable room, great customer service and good location.

.

Perfect hotel for our family. On site laundry was a life saver.

Nice place

Pleasant quiet stay. Clean property convenient to the area.

The staff went above and beyond . I have food allergies and they catered to my needs and the chef came out to make sure I was happy with my modifications. Amazing. I wil stay there again ever time I’m in that area.

An absolute amazing stay

Very comfy and the staff was helpful and friendly.

The room was very spacious and the location was great!

Only issue was that there was no darkening window curtain or shade in my room… only an opaque window shade

The staff was the best part of the experience. They are all super nice and friendly. I enjoyed the restaurant and bar with happy hour. The food was good. Transportation to and from the hotel was great. The hotel is somewhat out dated.

The checkin process was smooth and the hotel was clean and well maintained. Had booked it for proximity to the airport. Has good dining options nearby as well

Not freindly about problems when a snow storm hits and you can’t in to stay lost money on the stay

Clean facility, nice employees, and the food was incredible.

Great place and clean

Hotel was clean. A/C worked great. Shower had plenty of hot water and pressure. Front desk staff was friendly. Bed was slightly uncomfortable. Might need a new mattress. I would definitely stay here again.

Unprofessional customer service at check-in and checkout was not allowed to have a late check out even with the hotel at 10% occupancy Jerry. The checkout lady was absolutely rude. Showed no care concern for her guess offered no assistance to her anything was I want a refund?

Great experience

Prompt easy check in

Good customer service

I really enjoyed my stay and the staff were very friendly and helpful. My only negative is the lack of lighting in the bathroom.

The young beautiful girl that checked me in was absolutely amazing. Can’t wait to see her again

.

The website stated that breakfast was free - it was not. It was $15. Stayed 2 nights, ran out of conditioner on first night and ask front desk to have it filled. Never happened. Ran out of shampoo and body wash on 2nd night. There are other, better (and cheaper) hotels in the area, suggest going to one of those and skip this one.

Close to,the venue

They were relaxed and comfortable enjoyed their stay.

Booked this Hotel through the app but apparently the hotel was fully booked and could not accommodate us. Frustrating when you are traveling

Room I was assigned was for handicapped. No tub. Which was very inconvenient. I was unable to tub bath or shower. bc I am not handicapped and wet slippery bathroom floors, in this handicapped room, presented a greater fear issue for slipping and falling. Cold not get curtains facing the street traffic to close and had to use a safety pin to try n secure privacy for both nights stay. Also covers n esp. pillows on beds, were extra wrinkled and had the appearance of having been used. In the past, choosing this hotel and its accommodations has always been a top priority for my stay in Pensacola, however in the last year or so, the " "quality" of service in the main areas needs to return to its reputational standards.

The stay was fine, however, I stayed here specifically for the business center which I have used in the past. I was sad to see that even though it shows available online, it actually was not.

Everything was great!

Nice property easy to get to lots of around

Loved the location. Very friendly staff.

Hotel very clean. Restaurant menu choices excellent and reasonable. Staff very personable and helpful.

No comments

We are elderly, had reservations for several days ahead, due to the coming storm, we arrived a little early 2 p.m. ish, and needed to rest. With a list of physical challenges to deal with and a genuine need to elevate our feet sooner than the 4 p.m. check in, my husband (82 yrs) requested a possible early checkin. He was told they would call him when it was ready. Well, 4 p.m. came and still no call. I was in agony with swelling....he went in again at 4 p.m. and got right into the room. It would've been so wonderful to have had a little more diligence for elderly the need. Other than this, we neither one have ever had a complaint. Thank you for this place!

Bathroom lighting is poor and the toilet is about a foot off the floor and definitely not meant for full grown adults.

Loved the bar

Very good

One of the best beds I have ever slept in. I didn’t want to leave

Staff was great. Hotel needs some updating.

We stayed for 4 days but housekeeping did not stop by on day 2 or 3 as we had been told.

Very clean and easily accessible

Well appointed

It was good. Love the size of the room

Property was clean and staff was prompt. Wish the breakfast was complimentary but everything else was wonderful.

Great location, customer service

Great stay. Clean. Comfortable.

Shuttle to airport is very convenient.

Enjoyed my visit

Our & other guests door key cards wouldn't work. So daily we needed new cards. Very annoying to be locked out every time, every day. On a positive note, the front staff & house keepers were ALWAYS friendly & polite.

Just ok

Clean

Highly recommend this property

It did not seem like a good value for the price. We usually stay at the Homewood Suites by Hilton, less then a mile away, but it was booked. It is older but a better room arrangement and better value. Parking in and out is better, it has a free breakfast and overall has a better feel.

I loved this hotel,

Great hotel

Booked because of location which very convenient to the airport and hospitals nearby. Everything was great until we tried to use the Wi-Fi. Signal was very weak and pages would freeze and not load. We had to use our phones for internet. We will stay at the Hampton Inn next time we are in Pensacola.

Great experience

Very cozy beds, clean property, excellent staff

The refrigerator was filled with old food. Lighting in the bathroom was terrible and very dark. Very disappointed with this hotel for the price that I payed. Will never stay here again. I was in room 402.

Everything was great except the air does not seem to be working good.

Great hotel it was nice having a bar and restaurant in it. Breakfast buffet was ok could have been better but it was nice not having to leave to eat. Hotel was busy but it was very quiet considering how busy it was. Didn't get to enjoy the pool area due to storming all weekend.

The young man at check in Sat May 18 acted like he couldnt smile & acted like it gave him a pain to answer a question

The property was very clean and in a very convenient area. Everyone was super nice and helpful - the check in process was fast and easy, Our room was super clean and nicely appointed. The only suggestion was that the bathroom lighting was very dim. Maybe they could put a hight wattage bulb or more lighting.

My stay was excellent. The front desk staff and cleaning staff was excellent. The only recommendation I would make is that the hotel needs to be refurbished/remodeled.

The front desk seemed a bit Moody from time to time. They only clean your rooms every other day. And it was a little bit of a hassle to try to get new towels and rags and the trash can liners. All of the food has to be purchased at a pretty expensive price. And the buffet while good doesn't really.95.

The thing I didnt like was they didnt have complimentary breakfast like other Hilton Honors Hotels that I have stayed at.