Garden Inn & Suites
About Garden Inn & Suites
This Pensacola Garden Inn & Suites is located off Interstate 10 Exit 7 and is 1.9 mi from the Five Flags Speedway. Features include free WiFi, an outdoor seasonal pool, and rooms with a small refrigerator. All rooms feature a TV and microwave. You will find a 24-hour front desk along with fax and copy services and self-service laundry facilities. Free parking is on site, and a conference room is available upon request. Guests will be less than 16 minutes’ drive from Cordova Mall. Pensacola Interstate Fairgrounds and Escambia County Equestrian Center are within 6.2 mi of the property. Pensacola International Airport is 9.6 mi away.
Amenities
- 24-hour front desk
- Meeting space
- Dry cleaning
- Self-service laundry
- Luggage storage
- Pool
- Pet friendly
- Family friendly
- Wheelchair accessible
- Smoke-free property
Reviews
The hotel received overwhelmingly negative reviews, with guests frequently citing filthy rooms, bed bugs, and poor maintenance. However, some guests appreciated the understanding and helpfulness of the front desk staff.
- Understanding and helpful front desk staff
- Fast internet in some rooms
- Filthy rooms with bed bugs
- Poor maintenance and cleanliness
- 5/5
Clean room, polite staff, wonderful experience
- 4/5
It was cool, clean
- 2/5
The only good thing about this property was the staff was very comforting and sweet. Shower had good pressure/running water and it was able to get to a hot temperature and stay there. Off rip the room was very run down, paint everywhere was peeling. The air conditioner barely blew cold air, paid for 2 queen beds and got 2 very small beds (was not what we paid for). The tv was extremely old and didn’t work, the sink had barely any water pressure and was leaking as well. After 1 day the toilet was taking forever to flush, the room also smelt like ? walking in. The floors were extremely dirty and definitely don’t get mopped/clean whenever people leave. Was only given 2 very thin pillows per bed, they also wouldn’t give more than 2 towels to a room because of “too many reservations”. Stayed 3 nights and we had 1 person come 1 singular time to bring 2 fresh new towels and that was it. Also ran out of toilet paper and wasn’t given any more, as well as towels. The beds were somewhat broken and very unstable, also found dog toys under the bed so this proves they don’t clean the floors or under the beds at all. Also a very ghetto and unsafe environment for younger children/teens, had people all around smoking cigarettes and throwing them random places. Also kept finding dead roaches in the room on the floor, bedding was very uncomfortable and thin.
- 2/5
The only good thing about this property was the staff was very comforting and sweet. Shower had good pressure/running water and it was able to get to a hot temperature and stay there. Off rip the room was very run down, paint everywhere was peeling. The air conditioner barely blew cold air, paid for 2 queen beds and got 2 very small beds (was not what we paid for). The tv was extremely old and didn’t work, the sink had barely any water pressure and was leaking as well. After 1 day the toilet was taking forever to flush, the room also smelt like
- 2/5
horrendous smoke smell even in non smoking room. dirty and not cleaned
- 0.5/5
Nothing Dirty, bugs everywhere, dog poop around the property, horrible smell, and unpleasant characters seen around the property. Was told I could get a refund for my stay but never did.
- 0.5/5
Nothing Dirty, bugs everywhere, dog poop around the property, horrible smell, and unpleasant characters seen around the property. Was told I could get a refund for my stay but never did.
- 5/5
Would definitely recommend and come back.
- 1/5
HOTEL WAS NASTY OUTSIDE PARKING LOT WAS DIGUSTING BATH TUB WAS DIRTY WAS NOT GIVEN ANY TOWELS SOAP NOTHING ROOM SMELL OF MILDEW AN MOLD BASEBOARDS HAD BABY ROACHES CRAWLING , DRUGS AN PEOPLE GOING IN AN OUT OF ROOMS SCREAMING THIS HOTEL WAS WORST I HAD EVER STAYED AFTER ONE NIGHT OF SLEEPING IN A CHAIR WE PACK UP AN LEFT WITH STILL HAVING TWO MORE DAYS TO GO . THEY NEED SECURITY AROUND THE CLOCK OR HONESTLY NEEDS TO BE SHUT DOWN IT DIDNT EVEN MEET A ONE STAR SHOULD REFUND MONEY BACK CAUSE IT WASNT STEPPING FOOT INTO THE ROOM
- 1/5
There were stray cats roaming everywhere. The room smelled of smoke and cats. The linen on the bed and pillow cases were yellow stained. The wash clothes were blue and supposed to be white was yellow as well. The floor was filthy as well.
- 1/5
The place was unkept. Very old. No hair dryer, no ice machine and no towels had to go back to the desk to get towels. Bed and pillows were awful. Pictures shown were not what my room looked like.
- 2/5
People arguing all night. Loud guest kept me up and I had to work the next day.
- 5/5
Great clean and gets really cold great ac
- 5/5
Love it they don't harass you nor bother you
- 1/5
Our room floor was coming apart rotting in areas. The bathroom door was busted and taped on the back of the door. We had to lock the door with deadbolt bc the U sling lock was broke not there. The o line pictures was very nice but the room in person wasnt. I dont recommend this hotel to anyone. The fridge and microwave were rusted out.I was greatly disappointed.
- 5/5
Yes
- 5/5
Great
- 1/5
Rooms was nasty. Manager didn't want to give me a refund after we was in a room without a fridge for 3 days then there was roaches and my mother in law ended up catching bed bugs..
- 1/5
Got in late and exhausted. I chose this hotel because because it is pet friendly. After getting the animals settled i thought i would take a shower. Thats when i noticed all the towels in the bathroom were not clean and the floor wet. Tried to turn the shower on? Barely a trickle of water drizzeled down and no, not hot water. Abandoning the shower. So time to use the bathroom and go to bed. And of course there is no TP. Which would not have mattered since the toilet is clogged. But the best part? It wasnt until the next morning that i tralized the wall in the bathrrom, the entire wall was covered in puke. Pay the extra $10-$50 or $500 and stay anywhere but here
- 1.5/5
Nothing The place was nothing like the pictures the walls was cracked it absolutely stunk they gave only 2 towels and then didn’t clean room the whole week I was there I had to ask for room to be cleaned and it still didn’t get cleaned. I checked in with no problems then on the 2nd to last day they tell me my room don’t have deductible that I need to give them 25 dollars for a deductible. Which wasn’t a big deal I got it back at the end of the stay but this places isn’t the best the beds are solid rocks the walls are cracked and it absolutely stinks here
- 1.5/5
The place was nothing like the pictures the walls was cracked it absolutely stunk they gave only 2 towels and then didn’t clean room the whole week I was there I had to ask for room to be cleaned and it still didn’t get cleaned. I checked in with no problems then on the 2nd to last day they tell me my room don’t have deductible that I need to give them 25 dollars for a deductible. Which wasn’t a big deal I got it back at the end of the stay but this places isn’t the best the beds are solid rocks the walls are cracked and it absolutely stinks here
- 2/5
Floor was oily. Tv in our room didnt work.
- 5/5
Great stay
- 1/5
The workers were very friendly at all. Location was great but very sketchy. And the whole time there were people screaming and fighting outside all day and all night. Which made it hard to sleep. And the bedding was all stained. The price was good but that’s all it had going for it.
- 3/5
The ONLY reason I gave 3 is bc the staff were very kind literally the ONLY thing nice about the place. I recommend bringing your own blankets pillows (I ended up purchasing my own bc I was scared to sleep in the blankets they provided), also bring cleaning supplies and your own towels bc the tub had blue hair dye and so did my towels. I cleaned the AC vents the towels were black by the time I was done and I mopped the floor also black. Look if you need a place just to lay your head i recommend but other then that it’s raggedy BUT once again the staff were very sweet and very accommodating, every last one of them I thank them. But the place nah hell no absolutely NOT.
- 1/5
Horrible , no debería funcionar este lugar , la habitación horrible el aire acondicionado estaba desbaratado, el olor horrible. Mala experiencia
- 1/5
The bathroom was in unacceptable condition. The toilet was dirty, with visible stains that had clearly not been cleaned properly. It was shocking to see such a lack of basic hygiene. The environment of the motel also felt unsafe and inappropriate, more like a place for questionable activities than a decent stay for travelers. To make matters worse, the receptionist was very rude and unhelpful. Overall, this was a terrible experience. I would strongly advise others to avoid this place.
- 2/5
Room smelled bad , beds where stained , walls where filthy
- 4/5
I could sleep there
- 1/5
Eh
- 1/5
JUST DON'T, my mistake of thinking the rating of 4.something meant out of "5" stars not 10, got there front desk lady was nice, gave my cash deposit drove around to room, seemed sketchy but thought sometimes outside entrance hotels look that way got to the room and it REAKED, instant headache idk what the smell was seemed like pot, cat pee and something else mixed, it was gagging! Then took a step in to see 3, yes 3 2+inch ROACHES, we grabbed our stuff went back down and asked about refund, and the lady at the desk said had to call Expedia, which we did but then they say they cannot get ahold of the staff to be able to get refund back, so theres money LOST very SCAMMY and just a FILTY place, I feel bad for the kids running up and down the halls that seem like they live there in that
- 0.5/5
It had a pool Everything except the pool
- 0.5/5
They did not have the room type I reserved, so I was forced to cancel and arrange alternative accommodations last minute.
- 0.5/5
We left if was filthy Everything
- 0.5/5
We left if was filthy Everything
- 1/5
Will not stay in here ever again. The whole place needs a make over .
- 1/5
Will not stay in here ever again. The whole place needs a make over .
- 1/5
Don’t exspect what u see in the pictures
- 1/5
Don’t exspect what u see in the pictures
- 5/5
Room was clean
- 5/5
Room was clean
- 5/5
Always a nice quiet stay
- 5/5
Always a nice quiet stay
- 5/5
Exceptional
- 1/5
I didn’t stay the room was so dirty and smells disgusting
- 1/5
I didn’t stay the room was so dirty and smells disgusting
- 1/5
Walls, surfaces, and furniture are all filthy. Towels are soiled with stains, and smell terrible. Asked the front desk for a clean towel so I could shower after work, and was refused. Front desk clerk says towels can only be given out in the morning. TV barely works.
- 1/5
Walls, surfaces, and furniture are all filthy. Towels are soiled with stains, and smell terrible. Asked the front desk for a clean towel so I could shower after work, and was refused. Front desk clerk says towels can only be given out in the morning. TV barely works.
- 1/5
We stopped here after a long drive we needed time to rest and this place was terrifying honestly. Looks are deceiving because the front looks fine. But once you walk to the back the outside is filthy, but the room.. Oh my god. Roaches and hair everywhere, the bathroom was dirty and the door didn’t close as well as no handle. There was pee in and on the toilet. The beds scared me, we put towels down to try to lay down but couldn’t. So we just left after a few hours, wasn’t able to feel comfortable enough to rest. There’s strange men walking around and hanging out outside as well.
- 1/5
We stopped here after a long drive we needed time to rest and this place was terrifying honestly. Looks are deceiving because the front looks fine. But once you walk to the back the outside is filthy, but the room.. Oh my god. Roaches and hair everywhere, the bathroom was dirty and the door didn’t close as well as no handle. There was pee in and on the toilet. The beds scared me, we put towels down to try to lay down but couldn’t. So we just left after a few hours, wasn’t able to feel comfortable enough to rest. There’s strange men walking around and hanging out outside as well.
- 1/5
Didn’t even stay
- 1/5
Didn’t even stay
- 1/5
I walked in my room the first day the smell was horrible. I had to buy candles, bleach,air fresheners and other stuff to clean my room and bathroom. The bed was horrible. I got there on Friday the first and online the place looks hella different.time Tuesday morning comes no one had came to clean my room brought fresh linens luckily I had my own towels etc. My garbage was pulling up then Tuesday night I started seeing roaches underneath my bed, behind the tv, the bathroom, the A/C unit. I packed my things up and left Wednesday morning. I went down to the front desk told them I was leaving and the lady at the desk wouldn’t give me my refund on the days I was gonna be there and for the money I spent on my room from the first -the 9th I couldn’t stay in that room any longer especially when I found those roaches. No sure what was going on there however I started getting sick while I was there. Major headaches, staying sick to my stomach, throwing up, something in that room and hotel. Then all the people that were in the rooms next to me. One room had I swear 20 people in one room when I had asked a lady for a lighter to light my candles there was almost 20 people coming out of one room then the room next to me people were so nasty so no wonder there was roaches.
- 1/5
I walked in my room the first day the smell was horrible. I had to buy candles, bleach,air fresheners and other stuff to clean my room and bathroom. The bed was horrible. I got there on Friday the first and online the place looks hella different.time Tuesday morning comes no one had came to clean my room brought fresh linens luckily I had my own towels etc. My garbage was pulling up then Tuesday night I started seeing roaches underneath my bed, behind the tv, the bathroom, the A/C unit. I packed my things up and left Wednesday morning. I went down to the front desk told them I was leaving and the lady at the desk wouldn’t give me my refund on the days I was gonna be there and for the money I spent on my room from the first -the 9th I couldn’t stay in that room any longer especially when I found those roaches. No sure what was going on there however I started getting sick while I was there. Major headaches, staying sick to my stomach, throwing up, something in that room and hotel. Then all the people that were in the rooms next to me. One room had I swear 20 people in one room when I had asked a lady for a lighter to light my candles there was almost 20 people coming out of one room then the room next to me people were so nasty so no wonder there was roaches.
- 1/5
Very dirty
- 1/5
Very dirty
- 1/5
Nothing. We checked out 3 days early. Room stunk. Floors sticky. Shower dripped. Walls disgusting. Clerk rude.
- 1/5
Nothing. We checked out 3 days early. Room stunk. Floors sticky. Shower dripped. Walls disgusting. Clerk rude.
- 0.5/5
Absolutely nothing, BED BUGS found in bed. Staff completely rude about the situation,no consideration what so ever. Lisa (front desk) insulting with a none working vibe. Lisa also told my husband we couldn't get towels it was to late ,that we should have gotten them when the manager was there . This is the nastiest MOTEL I've ever considered staying at,because everyone else was sold out and way out of my budget. DONT DO IT!! Leaking sinks & toilets. Still waiting on the management to contact me & also my refund as it's been a week now.
- 0.5/5
Absolutely nothing, BED BUGS found in bed. Staff completely rude about the situation,no consideration what so ever. Lisa (front desk) insulting with a none working vibe. Lisa also told my husband we couldn't get towels it was to late ,that we should have gotten them when the manager was there . This is the nastiest MOTEL I've ever considered staying at,because everyone else was sold out and way out of my budget. DONT DO IT!! Leaking sinks & toilets. Still waiting on the management to contact me & also my refund as it's been a week now. Absolutely nothing, BED BUGS found in bed. Staff completely rude about the situation,no consideration what so ever. Lisa (front desk) insulting with a none working vibe. Lisa also told my husband we couldn't get towels it was to late ,that we should have gotten them when the manager was there . This is the nastiest MOTEL I've ever considered staying at,because everyone else was sold out and way out of my budget. DONT DO IT!! Leaking sinks & toilets. Still waiting on the management to contact me & also my refund as it's been a week now.
- 1/5
Bugs. So many cockroaches.
- 1/5
Bugs. So many cockroaches.
- 1/5
I was very disappointed with this hotel because what they advertise online, or what is represented on all hotel platforms is very misleading.
- 1/5
I was very disappointed with this hotel because what they advertise online, or what is represented on all hotel platforms is very misleading.
- 1/5
We didnt even stay. We walked in the room and walked out and got another hotel. The rooms reaked of weed and had bugs crawling on the floor as we opened the door. The lady at the desk was nice and even offered us to check out the room before staying. I said no because i trusted it. But we definitely should have checked it before paying.
- 1/5
We didnt even stay. We walked in the room and walked out and got another hotel. The rooms reaked of weed and had bugs crawling on the floor as we opened the door. The lady at the desk was nice and even offered us to check out the room before staying. I said no because i trusted it. But we definitely should have checked it before paying.
- 1/5
Nothing to like. The bed sheets were dirty, there was weed shake, hair and stains. The bathroom had hair balls on the floor. The whole floor was dusty and dust bunnies everywhere. The hall way walls were dirty.
- 1/5
Nothing to like. The bed sheets were dirty, there was weed shake, hair and stains. The bathroom had hair balls on the floor. The whole floor was dusty and dust bunnies everywhere. The hall way walls were dirty.
- 1/5
Was told we could check in early at 12 then got there and was told no,once we got to a room there was no fridge,air didnt work and the pool was down,was told that was the only room available and when I said then we will go somewhere else he gave me a different rm that was also horrible with no air and the fridge wasn’t cold,I had kids with me and it was way to hot to stay so we checked out and the guy said he couldn’t give me a refund do to policy
- 1/5
Was told we could check in early at 12 then got there and was told no,once we got to a room there was no fridge,air didnt work and the pool was down,was told that was the only room available and when I said then we will go somewhere else he gave me a different rm that was also horrible with no air and the fridge wasn’t cold,I had kids with me and it was way to hot to stay so we checked out and the guy said he couldn’t give me a refund do to policy
- 3/5
You get what you pay for. Not bad but would not be my first choice if I had to stay for longer than a day.
- 3/5
You get what you pay for. Not bad but would not be my first choice if I had to stay for longer than a day.
- 4/5
Good
- 4/5
Good
- 3/5
Disrespectful staff
- 3/5
Disrespectful staff
- 1/5
Very unfriendly staff, dirty worn out rooms. The flooring was coming up, the paint was chipping, the sink was clogged. 25 year old CRT tv so couldn’t hook anything up to it, WiFi didn’t work inside the room, the pool was closed and had been closed so long the locks closing it off were rusted. Cheap motel so my expectations were low but this place is a dump.
- 1/5
Very unfriendly staff, dirty worn out rooms. The flooring was coming up, the paint was chipping, the sink was clogged. 25 year old CRT tv so couldn’t hook anything up to it, WiFi didn’t work inside the room, the pool was closed and had been closed so long the locks closing it off were rusted. Cheap motel so my expectations were low but this place is a dump.
- 1/5
this hotel should be condemned it should be taken off expedia.com they should be embarrassed and ashamed to have there company tied to this i looked at 3 rooms all need condemned im not a picky person this is a trash hole dont go period if youdo t read reviews start
- 1/5
this hotel should be condemned it should be taken off expedia.com they should be embarrassed and ashamed to have there company tied to this i looked at 3 rooms all need condemned im not a picky person this is a trash hole dont go period if youdo t read reviews start
- 1/5
Property was awful, front was ok, where our roo. Was around the back was crack head central looked at our room, first of all the beds where destroyed, sheets thrown everywhere no blankets and dope baggies in the drawers along with trash, second room there was a huge hole in the bed and once again gross, you could smell the fumes of old food reeking from the non working fridge. Not to mention when walking to our second room there was a man sitting outside on the steps openly watching pornography doing his business right there for everyone to see and I had my freaking kids with me. Like really. We grabbed our stuff went back to the front and handed in all of our stuff and told them it was completely unexeptable and then called the cops as we left and told them the conditions we found all with the man with indecent exposure to my 2 you g boys. Absolutely horrible..I not only filed a report about what happened at the property but also reported them for the state of the property and all the code violations! Don't wanna give me my refund back..well have fun making money when your shut down.
- 1/5
Property was awful, front was ok, where our roo. Was around the back was crack head central looked at our room, first of all the beds where destroyed, sheets thrown everywhere no blankets and dope baggies in the drawers along with trash, second room there was a huge hole in the bed and once again gross, you could smell the fumes of old food reeking from the non working fridge. Not to mention when walking to our second room there was a man sitting outside on the steps openly watching pornography doing his business right there for everyone to see and I had my freaking kids with me. Like really. We grabbed our stuff went back to the front and handed in all of our stuff and told them it was completely unexeptable and then called the cops as we left and told them the conditions we found all with the man with indecent exposure to my 2 you g boys. Absolutely horrible..I not only filed a report about what happened at the property but also reported them for the state of the property and all the code violations! Don't wanna give me my refund back..well have fun making money when your shut down.
- 1/5
The customer service rep was rude and on the phone the entire time. She interrupted me multiple times, then showed her phone with her manager on it? There were bugs and stained paper signs all over the glass stating more fees. I do not recommend this place. The people behind me said they tried to get a refund too and were denied. Gross and unsafe.
- 1/5
The customer service rep was rude and on the phone the entire time. She interrupted me multiple times, then showed her phone with her manager on it? There were bugs and stained paper signs all over the glass stating more fees. I do not recommend this place. The people behind me said they tried to get a refund too and were denied. Gross and unsafe.
- 1/5
It was gross and moldy. I couldn't even stay with my kids and it left us out in the night with nowhere to stay. The lady even tried to change our room and it was even worse. She was very friendly but i am very upset at the rooms and the fact that i had to spend even more money just to make sure my kids were safe. I didn’t stay long enough to take pictures!
- 1/5
It was gross and moldy. I couldn't even stay with my kids and it left us out in the night with nowhere to stay. The lady even tried to change our room and it was even worse. She was very friendly but i am very upset at the rooms and the fact that i had to spend even more money just to make sure my kids were safe. I didn’t stay long enough to take pictures!
- 1/5
From the start it was bad. I’ve never had a place not let us in early if the room is available, if we come an hour early. Wanted to charge a check in early fee. Fine we wait. First room is horrible with sand all over the bed and horrible ac. We get another room with no refrigerator, blood on the toilet, mold on the books and corners of the room. Absolutely horrid. We will never book though expedia ever again knowing that they offer places like these on their website. We tried for a refund too and called but your team said they called the garden inn and garden said they weren’t going to give a refund and therefore yall won’t either, which I find very scummy. Have fun losing business when airbnb fully wipes yall out within the next decade. Absolutely trash place and horrible to be advertising it as a clean and family-friendly place.
- 1/5
From the start it was bad. I’ve never had a place not let us in early if the room is available, if we come an hour early. Wanted to charge a check in early fee. Fine we wait. First room is horrible with sand all over the bed and horrible ac. We get another room with no refrigerator, blood on the toilet, mold on the books and corners of the room. Absolutely horrid. We will never book though expedia ever again knowing that they offer places like these on their website. We tried for a refund too and called but your team said they called the garden inn and garden said they weren’t going to give a refund and therefore yall won’t either, which I find very scummy. Have fun losing business when airbnb fully wipes yall out within the next decade. Absolutely trash place and horrible to be advertising it as a clean and family-friendly place.
- 1/5
roaches every where! the floors and walls and beds with disgusting. there was roaches crawling on the walls, the ceiling the windows. i walked in and immediately turned around and walked back out
- 1/5
roaches every where! the floors and walls and beds with disgusting. there was roaches crawling on the walls, the ceiling the windows. i walked in and immediately turned around and walked back out
- 1/5
Dirty room, dirty linens, trash all over property, food on floor of room, homeless knocking on door repeatedly
- 1/5
Dirty room, dirty linens, trash all over property, food on floor of room, homeless knocking on door repeatedly
- 1/5
Just no
- 1/5
Just no
- 0.5/5
Nothing Guy at front was rude
- 1/5
The hotel was out of a horror movie, the worst night i have ever spend and it was only one night and was worried about safety and cleanliness but I had to sleep for a road trip. everything was extremely dirty and old. Picture are not from this hotel and is seems the area is extremely dangerous bc the lobby is not even open to the public they only have an small window outside and this is hotel is definitely a shelter for homeless, I was offered 3 rooms and ALL of them smell like cigarettes or really bad BO this whole experience was sooo traumatic I am so pissed with this hotel and expedia
- 1/5
The hotel was out of a horror movie, the worst night i have ever spend and it was only one night and was worried about safety and cleanliness but I had to sleep for a road trip. everything was extremely dirty and old. Picture are not from this hotel and is seems the area is extremely dangerous bc the lobby is not even open to the public they only have an small window outside and this is hotel is definitely a shelter for homeless, I was offered 3 rooms and ALL of them smell like cigarettes or really bad BO this whole experience was sooo traumatic I am so pissed with this hotel and expedia
- 1/5
Horrible drug hotel , tv didn’t work, moved rooms , adjoining door to next room had been kicked in, moved rooms again and the desk clerk told me it was the last time! HE WAS MORE RIGHT THEN HE KNEW! No ice machine ,pool disgusting, microwave broke. No mini fridge im room. Wear shoes im your room there is food and smears on the floor!
- 1/5
Horrible drug hotel , tv didn’t work, moved rooms , adjoining door to next room had been kicked in, moved rooms again and the desk clerk told me it was the last time! HE WAS MORE RIGHT THEN HE KNEW! No ice machine ,pool disgusting, microwave broke. No mini fridge im room. Wear shoes im your room there is food and smears on the floor!
- 0.5/5
Nothing Guy at front was rude
- 0.5/5
It had a pool Everything except the pool
- 1/5
El hotel estaba en muy malas condiciones tanto por fuera en los pasillos como las habitaciones el piso estaba totalmente asqueroso mantecoso las camas sucias todo olia super mal el aire no enfria le pedi a la persona de reception me dio otra habitacion me cambio pero seguia igual esqcremento de cucarachas en la noche habian drogadictos por los pasillos fumando droga de echo habia uno justo frente a mi puerta y otros mas por los pasillos hice resena de esto al momento de entregar la habitacion y no les importo de verdad que es el peor hotel q me he quedado de no ser por que no reembolsan el dinero me fuera ido de alli
- 1/5
El hotel estaba en muy malas condiciones tanto por fuera en los pasillos como las habitaciones el piso estaba totalmente asqueroso mantecoso las camas sucias todo olia super mal el aire no enfria le pedi a la persona de reception me dio otra habitacion me cambio pero seguia igual esqcremento de cucarachas en la noche habian drogadictos por los pasillos fumando droga de echo habia uno justo frente a mi puerta y otros mas por los pasillos hice resena de esto al momento de entregar la habitacion y no les importo de verdad que es el peor hotel q me he quedado de no ser por que no reembolsan el dinero me fuera ido de alli
- 1/5
Room didn’t have a bathroom door & the refrigerator was nasty smelling & didn’t work . Mattress on the bed was thrown & dirty.
- 1/5
Room didn’t have a bathroom door & the refrigerator was nasty smelling & didn’t work . Mattress on the bed was thrown & dirty.
- 1/5
Its worse.
- 1/5
Its worse.
- 2/5
Don't known what to said
- 2/5
Don't known what to said
- 5/5
Very clean 👌
- 5/5
Very clean 👌
- 1/5
The bed was honestly the best part everything was leaking it had a bad smell as soon as we walk in the room no matter how many times we tried to get rid of it and there was just a lot of animals around
- 1/5
The bed was honestly the best part everything was leaking it had a bad smell as soon as we walk in the room no matter how many times we tried to get rid of it and there was just a lot of animals around
- 0.5/5
Sorry, but this hotel is disgusting. It should not be listed in booking.com.
- 0.5/5
Nothing Sorry, but this hotel is disgusting. It should not be listed in booking.com.
- 1/5
Floor in poor condition panels loose. Gap under and up the sides of door rusty frame and hinges. Hair on pillows and bed. Hair in toilet.
- 1/5
Floor in poor condition panels loose. Gap under and up the sides of door rusty frame and hinges. Hair on pillows and bed. Hair in toilet.
- 2/5
This hotel was in bad repair but clean.
- 2/5
This hotel was in bad repair but clean.
- 2/5
It was not ideal but the employees where very nice
- 2/5
It was not ideal but the employees where very nice
- 2/5
The gentleman checking me in was wonderful. However, the room was not clean when I checked in. One of the beds was missing a pillow. The bathroom had not been cleaned. There was a towel on the door (used), and soap bars on the floor and left in the shower. The box springs were dirty. The blankets smelled. The room was also musty. If you need a room out of desperation, this is it.
- 2/5
The gentleman checking me in was wonderful. However, the room was not clean when I checked in. One of the beds was missing a pillow. The bathroom had not been cleaned. There was a towel on the door (used), and soap bars on the floor and left in the shower. The box springs were dirty. The blankets smelled. The room was also musty. If you need a room out of desperation, this is it.
- 1/5
Absolutely dirty , smells disgusting, bed bugs stains and rusts and stains everywhere, tons of dogs and cats hair everywhere in room too
- 1/5
Absolutely dirty , smells disgusting, bed bugs stains and rusts and stains everywhere, tons of dogs and cats hair everywhere in room too
- 2/5
I thought lt would at least be decent; last minute trip holiday weekend and everything else was booked. The whole outside needs a power wash; no tissues, everything falling apart; stains and burns on the comforter! But, it’s only for 1 night!
- 2/5
I thought lt would at least be decent; last minute trip holiday weekend and everything else was booked. The whole outside needs a power wash; no tissues, everything falling apart; stains and burns on the comforter! But, it’s only for 1 night!
- 1/5
Worst hotel ever. I asked for refund couldn’t stay. Place is infested with all types of bugs
- 1/5
Worst hotel ever. I asked for refund couldn’t stay. Place is infested with all types of bugs
- 1/5
Absolutely nasty roach infested and need s remodeling. The young lady at the desk was nice the only thing good about it was she gave us a chance to see the room before we pay for it and I gracefully declined. Looks like an old abandoned property. I would not recommend anyone to stay there even though online it was cheap. I would suggest that people stay at the studio 6 behind this hotel. It was well kept comfortable and much much more. That is where I'll stay when I come back to Pensacola. It was also inexpensive but very accommodating.
- 1/5
Absolutely nasty roach infested and need s remodeling. The young lady at the desk was nice the only thing good about it was she gave us a chance to see the room before we pay for it and I gracefully declined. Looks like an old abandoned property. I would not recommend anyone to stay there even though online it was cheap. I would suggest that people stay at the studio 6 behind this hotel. It was well kept comfortable and much much more. That is where I'll stay when I come back to Pensacola. It was also inexpensive but very accommodating.
- 0.5/5
disgusting, moldy, filthy, not clean.
- 1/5
The first room I was placed in hadn’t been cleaned. There was molded pizza crusts garbage and dirty towels all right over the room and smelled like an ashtray. The worker at the front desk wasn’t rude but didn’t seem like she wanted to be at work. And the outside of the whole place smelled like a dumpster.
- 1/5
The first room I was placed in hadn’t been cleaned. There was molded pizza crusts garbage and dirty towels all right over the room and smelled like an ashtray. The worker at the front desk wasn’t rude but didn’t seem like she wanted to be at work. And the outside of the whole place smelled like a dumpster.
- 1/5
Looked a lot prettier online
- 1/5
Looked a lot prettier online
- 2/5
Very dirty old hotel. Didn’t even give you pillow cases for your pillows. Couch in there was 100 years old. Floor hadn’t been mopped in years. It was the qorst hotel I have ever been in.
- 2/5
Very dirty old hotel. Didn’t even give you pillow cases for your pillows. Couch in there was 100 years old. Floor hadn’t been mopped in years. It was the qorst hotel I have ever been in.
- 1/5
It’s a dirty spot. Don’t recommend at all.
- 1/5
It’s a dirty spot. Don’t recommend at all.
- 5/5
Good
- 5/5
Good
- 1/5
Nothing. Wanderers all around property that seem to be on illegal substances, was not clean at all(had to buy chemicals to clean), cigarette holes in pillows and blankets, walls looked like people walked all over them and big spots all over of peeled and different paint, door in the room that leads to the room next to it is super thin and didn’t shut all the way so we had to move the plywood topped stand tv was on in front of the door to block it, air conditioner has black mold and dust all over it, towels and sheets looked like half washed dookie smeared stains all over them. Didnt cross my mind to take pictures of sheets or towels as I had and used my own. Also a hotel people leave at and the person next to us had a big dog that constantly barked if we made any type of noise
- 1.5/5
It was okay
- 2/5
The location is ok, you don't get $25 deposit back even when you get the receipt they are giving back and there is a lot of homeless people there and drug dealers it was clean enough to stay but I wouldn't recommend it
- 2/5
The location is ok, you don't get $25 deposit back even when you get the receipt they are giving back and there is a lot of homeless people there and drug dealers it was clean enough to stay but I wouldn't recommend it
- 1/5
Bed were very uncomfortable and even though there was multiple people staying in room they refused to give more then 2 towels! Smelled like moldy water! And they allow people to smoke drugs on property.
- 1/5
Bed were very uncomfortable and even though there was multiple people staying in room they refused to give more then 2 towels! Smelled like moldy water! And they allow people to smoke drugs on property.
- 1/5
This place was disgusting! The room looked like it had not been cleaned in months. The sink had been leaking so there was water all over the floor, bugs crawling on the floor, bedding was dirty. The staff and housekeeping were very rude!
- 1/5
This place was disgusting! The room looked like it had not been cleaned in months. The sink had been leaking so there was water all over the floor, bugs crawling on the floor, bedding was dirty. The staff and housekeeping were very rude!
- 5/5
Love
- 5/5
Love
- 1/5
Disgusting. Room filthy: toilet, towels, bedding. 1/2 the lights out, smoke detector missing, asked for refund and told I missed the 30 minutes to get one. Was able to get bleach from house keeping so I could self clean the bathroom and room surfaces. Never experienced such an establishment like this.
- 1/5
Disgusting. Room filthy: toilet, towels, bedding. 1/2 the lights out, smoke detector missing, asked for refund and told I missed the 30 minutes to get one. Was able to get bleach from house keeping so I could self clean the bathroom and room surfaces. Never experienced such an establishment like this.
- 5/5
Good
- 5/5
Good
- 1/5
There was mold in the room an the place look like a run down crack motel the bed had yellow stains on sheets I do not recommend anybody to stay at that hotel the pictures on the web pages are not nowhere as nice as theses pics
- 1/5
There was mold in the room an the place look like a run down crack motel the bed had yellow stains on sheets I do not recommend anybody to stay at that hotel the pictures on the web pages are not nowhere as nice as theses pics
- 1/5
WiFi didn’t work, the room smells especially the chair in there, the bathroom door it look like mildew and had mold on, the trashy people partied all night, neighbor unsafe, trash everywhere on the grounds. We will not be coming back here ever. Only three pillows for two people.
- 1/5
WiFi didn’t work, the room smells especially the chair in there, the bathroom door it look like mildew and had mold on, the trashy people partied all night, neighbor unsafe, trash everywhere on the grounds. We will not be coming back here ever. Only three pillows for two people.
- 4/5
They could have had the pool fixed
- 1/5
The rooms were falling apart and filthy. The pool was so cloudy and had stuff floating in it. The keys didn’t work and the clerk tried to blame me for holding the key too close to my phone. I had to go to the office and change them out twice. Then I called to say I wasn’t going to go back up there, he sent a resident with another key that didn’t work. Needless to say we cut our stay short, Don’t bring your family here.
- 1/5
The rooms were falling apart and filthy. The pool was so cloudy and had stuff floating in it. The keys didn’t work and the clerk tried to blame me for holding the key too close to my phone. I had to go to the office and change them out twice. Then I called to say I wasn’t going to go back up there, he sent a resident with another key that didn’t work. Needless to say we cut our stay short, Don’t bring your family here.
- 2/5
It was ohkay i just aint got my deposit back
- 2/5
It was ohkay i just aint got my deposit back
- 1/5
Needed more cleaning and the level of noise was too high. Not really peaceful.
- 1/5
Needed more cleaning and the level of noise was too high. Not really peaceful.
- 1/5
Room is filthy. Disgusting. Afraid to even sit down in my clothes. Do not by any means stay here. Room smells like musty cigarette smoke, with air fresheners shoved into the in unit A/C to haphazardly mask the smell. Horrible property.
- 1/5
Room is filthy. Disgusting. Afraid to even sit down in my clothes. Do not by any means stay here. Room smells like musty cigarette smoke, with air fresheners shoved into the in unit A/C to haphazardly mask the smell. Horrible property.
- 3/5
The staff was nice and really trying. That why i gave it 3 stars. Was it worth the $48 dollars i paid and not a dime more yes. Did my door look like it had been kicked in several times and i was about to star in an episode of the forensic files? Also yes. But i didn't get murdered
- 3/5
The staff was nice and really trying. That why i gave it 3 stars. Was it worth the $48 dollars i paid and not a dime more yes. Did my door look like it had been kicked in several times and i was about to star in an episode of the forensic files? Also yes. But i didn't get murdered
- 0.5/5
I didn't like anything..it was so nasty we couldn't stay, we stayed at red roof inn instead..the place needs to closed down! Everything was nasty and full of bugs!
- 1/5
The bathroom didn’t have a bathroom door in the room. It was uncleaned from the last occupant. They wouldn’t switch our room. Avoid
- 1/5
The bathroom didn’t have a bathroom door in the room. It was uncleaned from the last occupant. They wouldn’t switch our room. Avoid
- 3/5
Kept a knife by me and propped up the door with a chair. Guy was watching us at night and telling us to watch our back and keep a gun on us. And heard yelling overnight. But you get what you get for 60$ a night
- 3/5
Kept a knife by me and propped up the door with a chair. Guy was watching us at night and telling us to watch our back and keep a gun on us. And heard yelling overnight. But you get what you get for 60$ a night
- 5/5
I love this place and the staff
- 5/5
I love this place and the staff
- 2/5
This hotel should rate 0 stars. Very unkept. My room had a broken chair propped up on a wall so it wouldn’t fall over. Dangerous. Multiple stray cats hanging around because people are living on the back side of the hotel and are feeding them.
- 2/5
This hotel should rate 0 stars. Very unkept. My room had a broken chair propped up on a wall so it wouldn’t fall over. Dangerous. Multiple stray cats hanging around because people are living on the back side of the hotel and are feeding them.
- 2/5
The lady with bright colored hair was very friendly and moved me to a little bit different room
- 2/5
The lady with bright colored hair was very friendly and moved me to a little bit different room
- 1/5
Run run from it
- 1/5
this place is horrible, the bed looked broken and worn out, the window seal had dead bugs and the whole room floor was dirty
- 1/5
this place is horrible, the bed looked broken and worn out, the window seal had dead bugs and the whole room floor was dirty
- 2/5
It was relatively quiet but the physical condition of the room was terrible. The furniture was very old and worn out and should have been replaced years ago. Wall repair and paint absolutely required. Also, roaches in the bathroom was a nice touch. If you have no choice for something else, fine. It's better than sleeping in your car.
- 2/5
It was relatively quiet but the physical condition of the room was terrible. The furniture was very old and worn out and should have been replaced years ago. Wall repair and paint absolutely required. Also, roaches in the bathroom was a nice touch. If you have no choice for something else, fine. It's better than sleeping in your car.
- 4/5
Thanks
- 4/5
Thanks
- 2/5
The fan had black mold in it , and the walls .
- 2/5
The fan had black mold in it , and the walls .
- 1/5
The hotel owner turned off the power source to our air conditioning unit when it was 90°F outside. Refused to turn the power to it back on and would not place us in a different room. There were no fans offered and no opening windows. The hotel left it like this for four days until we could make other accommodations. My young son ended up in the emergency room from heat exposure due to the hotel's neglect to us, their guests.
- 1/5
The hotel owner turned off the power source to our air conditioning unit when it was 90°F outside. Refused to turn the power to it back on and would not place us in a different room. There were no fans offered and no opening windows. The hotel left it like this for four days until we could make other accommodations. My young son ended up in the emergency room from heat exposure due to the hotel's neglect to us, their guests.
- 1/5
The hotel owner turned off the power source to our air conditioning unit when it was 90° F. Refused to turn the power to it back on and would not place us in a different room. There were no fans offered and no opening windows. The hotel left it like this for four days until we could make other accommodations. My six year old son ended up in the emergency room from heat exposure due to the hotel's neglect to us, their guests.
- 1/5
The hotel owner turned off the power source to our air conditioning unit when it was 90° F. Refused to turn the power to it back on and would not place us in a different room. There were no fans offered and no opening windows. The hotel left it like this for four days until we could make other accommodations. My six year old son ended up in the emergency room from heat exposure due to the hotel's neglect to us, their guests.
- 1/5
One word---- Disgusting!!!!
- 1/5
One word---- Disgusting!!!!
- 1/5
- 1/5
- 4/5
Nothing
- 4/5
Nothing
- 4/5
The staff was really great
- 4/5
The staff was really great
- 1/5
It was nasty And dirty grounds were filthy.Kids running around in their underwear Took over an hour to get deposit back
- 1/5
It was nasty And dirty grounds were filthy.Kids running around in their underwear Took over an hour to get deposit back
- 3/5
No comment
- 3/5
No comment
- 5/5
Great place to stay, affordable, clean cortious,safe, plenty of outside room to walk or exercise for you and your dog
- 5/5
Great place to stay, affordable, clean cortious,safe, plenty of outside room to walk or exercise for you and your dog
- 1/5
Nasty. Mold all over walls. Cigarette burns on blankets in a non smoking room. Light barley worked. When asked for a different room and manager, was denied. Do not stay here. The building should be condemned!!!!
- 1/5
Bed and sheets were uncomfortable. The floor in the room was wet and dirty. I had to lay down a towel by the bed because there was puddle. The TV didn’t work. The people in the room next to me were up late listening to loud music
- 5/5
It was decent for the price , sheets were clean , room was clean . My only complaints are the baby roaches and the fact that they’re were about 8-9 burn holes in the comforter and dog hair . Other than that everything was fine !
- 3/5
They need to upgrade their rooms but for $50 a night I understand but my stay was OK
- 1/5
Nothing
- 2/5
The Front Desk Staff was very nice and understanding. He did ask if we wanted to see the room first and we declined because we were exhausted. The room was horrible. The floor hadn't even been swept or mopped. Mildew in the bathroom. The whole room was extremely damp. There were parts of a broken a/c unit just sitting on the sidewalk with exposed metal and insulation.
- 1/5
This place is a dump. All the outside trash cans was flowing with trash. The rooms was not even swept the floors was dirty from who ever was there before. Shower rod was not even connected to the wall it was just sitting on the rim of the shower. Microwave was disgusting rusted in the inside. I almost didn’t feel safe at this place. Don’t even get me started in that I e box.
- 3/5
The room didn't match photos on line. It seemed like one of those hotels where there's people living there. However it's not so expensive you can't afford it . It's priced well.
- 5/5
Customer service was great nobody bothered you pet Friendly.Close to everything restaurant gas stations shopping areas and the interstate next up the road affordable prices for the rooms. They give out many towels you need and i appreciate their services thank you.
- 5/5
Customer service is always nice and prices are so reasonable and affordable, Thank you.
- 1/5
People outside smoking weed, others up at 12am loud and yelling to each other. Horrible place, needs security.
- 5/5
Average budget motel, fast wifi, staff was awesome...you get what you lay for people
- 1/5
this hotel needs to be cleaned deeply on the sidewalks and the balconies. The level of filth was overwhelmng. then you had your clients smoking all sorts of drugs there too. the motel reeked of dope. there was no phone to call the desk with when our neighbors had a knock down drag out fight at 3 a.m. No chairs in the room, no clock, only a sick television and a garbage can . the ceiling was peeling and the baseboard in the bath was falling off. The towels all looked very stained and nasty, the bedspreads were gross and the floor had not been mopped in months. the mirror was filthy too. someone used a solvent on the tv screen and it had a thick haze . I would not recommend this place to a rabid dog.
- 1/5
Gross
- 1/5
Did not like staff
- 5/5
I wish there had been a coffee maker in the room.
- 1/5
The room smelled like mold and there were cigarette burn holes in the comforter. The end table had not been wiped down. We asked for a refund.
- 3/5
It was decent for a weekend stay.
- 1/5
We are booking hotel rooms through Expedia from long time. Never had such a bad experience. All night we had roaches running in room. Room looks disgusting. Towel was used and not cleaned. Saw cigarette pieces where we specifically booked non smoking rooms with kids.we had to go to Walmart yesterday and buy sanitizer and sheets for the bed
- 1/5
This place is horrible the ceiling was falling down. The room smelled like mold. The shower curtain was falling off the wall because the shower was leaking in the wall and poorly repaired, if you could call that a repair. The only sink didn’t work and I could barely brush my teeth. Just an overall bad room and I felt like I got eaten by bugs for sleeping in the bed
- 1/5
I like the staff but hotel room was dirty and found roach :/
- 1/5
The girl at the window was really nice. Thank you
- 2/5
Our first night here we opened a towel and there was a dead cockroach bigger than my thumb inside. I asked staff for new towels and told them and they did nothing, acted like it was normal. We thought that was the end of it and then the next night we found a live one crawling in the bathroom floor, and crawled everywhere in the floor until we trapped it under a cup for house keeping to find. The other people who stayed were extremely loud. It was 30 minutes from the pensacola beach, which isn’t awful but getting on the interstate and off was. Yes it is cheap, and if you are okay with cockroaches bigger than a grown adults thumb then go here. But if not, I would highly recommend a different hotel. This place is disgusting and our non smoking room smelt like someone had been smoking for years. Housekeeping also goes in when you’re not there. Have fun, and choose a different hotel for your own bug hating good.
- 1/5
Bed bugs
- 4/5
The property is really open and spacious with plenty access to grassy areas. It's a really convenient location and the staff is friendly.
- 4/5
rooms had peices missing on floors
- 1/5
The only good thing about it is the guy in the office was understanding and refunded my money.
- 0.5/5
I would not recommend this nasty place ?????????? I don’t know how this place still operates ??????????
- 1/5
I went with my family, and found bed bugs. Every inch of that room was disgusting. We ended up leaving and thankfully found a much better place on such short notice.
- 1/5
I didn’t like anything about the room. There were old towels still in the bathroom with bugs on the walls, the bathroom door was hard to open (because it was breaking), pain was falling the the bathroom, roaches on the ac and spiders on the entrance door.. staff had horrible hospitality. The staff member didn’t want to refund me and refused to let me speak to the manager. Jerks
- 2/5
Sheets were dirty. Only stayed at hotel because every other hotel was booked for the night. Would not recommend unless no other options are available.
- 1/5
The shower had great water pressure. The pillows were gross and over used. The bed had disgusting stains and rips. The walls and doors were filthy. The toilet was rickety. The shower curtain bar was hardly hanging. The chairs were filthy. The experience was icky.