Hampton Inn Houston-Pearland

Exceptional

Front desk clerk was really nice. Property was very clean, modern, and quiet.

The entire experience was great. I would highly recommend this property to others.

Everything was excellent. It wasn't a problem at all. They are remodeling the front exterior.

Clean room!

It wasn't a problem at all. They are remodeling the front exterior.

The hotel was great, and the staff was excellent.

Property was very nice and clean. The only suggestions I have would be to not make the bathroom fan connected to the light. It’s awful for someone with sound sensitivities to have to run the fan anytime the bathroom light is on. Also we were 2 rooms down from the elevator and could hear the ding of the elevator clearly all night long. The walls must be thin or the bell loud.

Exceptional

Sia at the front desk was incredibly helpful and kind. I will continue to book with Hampton due to her helpfulness. I am partially disabled and not able to use a step across tub. I had specifically selected the property due to the walk-in shower. I even had called as the “accessible” room had the tubs and the front desk confirmed that a “standard” room would provide the walk-in shower. When we arrived I showed my booking.com reservation of a standard room but Sia showed that the Hilton system showed “accessible” with a tub and all other rooms were sold out. I explained that I selected the property specifically for the walk in shower due to my disability. She understood my frustration and listened to me and SOLVED the problem, finding me a room with the walk in shower- she went above and beyond for a customer and I will not forget that kindness and willingness to help. She is a bright spot in your local property teams and deserves recognition. I’ll be a Hampton Inn customer forever with service like that. Thank you Sia.

Sia at the front desk was incredibly helpful and kind. I will continue to book with Hampton due to her helpfulness. I am partially disabled and not able to use a step across tub. I had specifically selected the property due to the walk-in shower. I even had called as the “accessible” room had the tubs and the front desk confirmed that a “standard” room would provide the walk-in shower. When we arrived I showed my booking.com reservation of a standard room but Sia showed that the Hilton system showed “accessible” with a tub and all other rooms were sold out. I explained that I selected the property specifically for the walk in shower due to my disability. She understood my frustration and listened to me and SOLVED the problem, finding me a room with the walk in shower- she went above and beyond for a customer and I will not forget that kindness and willingness to help. She is a bright spot in your local property teams and deserves recognition. I’ll be a Hampton Inn customer forever with service like that. Thank you Sia.

Exceptional

No kitchen

Exceptional

Everything was great, people were nice and breakfast was delicious

Location good! Our air unit was loud and the wall was ticking all night like a bomb was in it! Room nice bed comfy clean room nice view…. Everything we needed! We know in construction can have hiccups! The noise in the room used white noise to mask

Location good! Our air unit was loud and the wall was ticking all night like a bomb was in it! Room nice bed comfy clean room nice view…. Everything we needed! We know in construction can have hiccups! The noise in the room used white noise to mask

Nice and decent property.

Clean spacious rooms with the necessary appliances.

great service and cleanliness. surrounding community very clean and safe.

Location, breakfast, friendly staff Patrons allowed to be noisy late in the evening. Past midnight. Outside door slams shut and causes an extreme nuisance. Weird noise prior to when the air turned on.

Location, breakfast, friendly staff Patrons allowed to be noisy late in the evening. Past midnight. Outside door slams shut and causes an extreme nuisance. Weird noise prior to when the air turned on.

Exceptional

Great

Great

Pleasant

Exceptional

Passable

The staff was excellent!!!

The staff was excellent!!!

Staff was very friendly. Rooms were very clean, even though the location was under construction, area was safe and free from any noise due to construction. Food, and grocery stores were all very close by the location. Although the location as i mentioned was very nice and undergoing construction, the photo of the hotel was a little misleading. It was a lot smaller than the picture on the website, the building, but the rooms were great.

Staff was very friendly. Rooms were very clean, even though the location was under construction, area was safe and free from any noise due to construction. Food, and grocery stores were all very close by the location. Although the location as i mentioned was very nice and undergoing construction, the photo of the hotel was a little misleading. It was a lot smaller than the picture on the website, the building, but the rooms were great.

Comfortable room though the hallway was absolutely frigid! Since it was a Friday night no one was available to set the thermostat higher. Still a pleasant stay.

Comfortable room though the hallway was absolutely frigid! Since it was a Friday night no one was available to set the thermostat higher. Still a pleasant stay.

Although the Hotel is under construction it was still neat and clean. The staff was top tier and very attentive. I asked for additional sheet and they were at the door in seconds and it was after 10 at night. I had a problem with WI-FI access because due to my last name being hyphenated...It was fixed immediately! The breakfast was fresh and delicious. The rooms and restrooms were upgraded and very chic!

I like the location and how accommodating the staff was I found a roach in the room and i was woken up multiple times during the night to doors being slammed and people shouting in the hallway

Smells clean, quiet. More attention to detail in cleaning please. The restroom barn door was filthy

The location was excellent, perfect for all restaurants and shopping needs.

A/c was fine. Water temp was fine. Staff were nice/helpful. Mattress was very uncomfortable. It slid around on platform. I don’t like the change out to vinyl flooring-it makes the rooms feel cold/sterile more like a nursing home/hospital rather than cozy or comfortable. Breakfast was-a 5 out of 10.

The room was modern, clean, and comfortable. I felt safe and had no worries about the room. The staff were very helpful and friendly. Breakfast was excellent! I usually bring a hairdryer with me but did not this time. Most hotels have a courtesy hair dryer so I didn't worry with bringing one. Unfortunately, there was no hair dryer in the room so I had to attend a conference with damp and frizzy hair.

Great place

Great place

Room was fine but hotel is being refurbished and the workers started at 630am! The paint smell and dust was really off putting.

Room was fine but hotel is being refurbished and the workers started at 630am! The paint smell and dust was really off putting.

Good attention by the staff downstairs for my hot chocolate

I enjoyed the amenities and the location’s convenience. Pearland center being down the street was great. What I hated about the property was the cockroaches that we saw at night. We saw two but that was enough to gross me out and assume that the hotel wasn’t the cleanest.

Everything was great

Everything was great

A room so big and comfortable to stay? None

Food choices close by Traffic a little noisey

We arrived at 3 in the afternoon to check in and it took more than two hours to give us access to our room, I was traveling with my family, with children and we had to wait more than two hours to be given our room that was already booked a long time in advance.

Great

Great

It was very clean

Enjoyed self cooking waffles

Enjoyed self cooking waffles

Very clean, secure and friendly staff

NA

We had a room with a king bed and the couch that pulls out into a bed. I asked for pillows for my son that was sleeping on the pullout and they said they were all out of pillows?!?!

We had a room with a king bed and the couch that pulls out into a bed. I asked for pillows for my son that was sleeping on the pullout and they said they were all out of pillows?!?!

It was a short stay, but the hotel was clean, rooms were very nice and spacious and there wasn't alot of noise. The host that checked me in was very nice! Thank you!

It was a short stay, but the hotel was clean, rooms were very nice and spacious and there wasn't alot of noise. The host that checked me in was very nice! Thank you!

This is a very clean and nice hotel. The staff was great. I highly recommend it.

This is a very clean and nice hotel. The staff was great. I highly recommend it.

The room was very large and included all the amenities - refrigerator, microwave, coffee maker, etc. The bed was super comfortable and I loved having a sitting/work area in the room. My room was spotlessly clean. Breakfast was very good and the dark roast coffee was delicious! Sound really carries in the hotel corridors and the doors are super heavy and make a lot of noise when they close unless the person does it carefully. I was awakened multiple times by slamming room doors and loud conversations in the hallways (after midnight).

Room was very clean, no odors, all electrical features were working properly, ready for us to enjoy

Room was very clean, no odors, all electrical features were working properly, ready for us to enjoy

I left a couple of items in the room and the manager contacted me to make me aware and so I could arrange my son to pick up my belongings.

I left a couple of items in the room and the manager contacted me to make me aware and so I could arrange my son to pick up my belongings.

N/A

N/A

The pool is not connected to the hotel so there were random people walking in the parking lot looking at us and smiling creepy. Did not feel safe at all because any random person couldve open the gate and came in.

The pool is not connected to the hotel so there were random people walking in the parking lot looking at us and smiling creepy. Did not feel safe at all because any random person couldve open the gate and came in.

My husband and I enjoyed our stay. I will stay at the Hampton Inn in Pearland, Texas. I inspected every inch of the room for cleanlinessIt. The bathroom was very clean. I’m giving this Hotel a 10.

My husband and I enjoyed our stay. I will stay at the Hampton Inn in Pearland, Texas. I inspected every inch of the room for cleanlinessIt. The bathroom was very clean. I’m giving this Hotel a 10.

housekeeping missed our room after confirming the service was needed., breakfast & everything else was great.

housekeeping missed our room after confirming the service was needed., breakfast & everything else was great.

Easily check in and very attentive personnel in the hotel

Easily check in and very attentive personnel in the hotel

Very clean room. Attentive staff. Convenient location. Would stay here again.

Very clean room. Attentive staff. Convenient location. Would stay here again.

Our stay was comfortable and the hotel was clean. Service was great too!

Our stay was comfortable and the hotel was clean. Service was great too!

Everything was great!

Everything was great!

We arrived at 415 and the room was not ready and apparently there weren't any other rooms left so we had to wait until the room was ready...445 it was. We had to be at an event that started at 515 so we were late because of needing to change clothes

We arrived at 415 and the room was not ready and apparently there weren't any other rooms left so we had to wait until the room was ready...445 it was. We had to be at an event that started at 515 so we were late because of needing to change clothes

Very nice property. Nice clean rooms and sheets. Breakfast was very nice with the waffle maker and eggs, sausage. Front desk was friendly and helpful.

Very nice property. Nice clean rooms and sheets. Breakfast was very nice with the waffle maker and eggs, sausage. Front desk was friendly and helpful.

Great!!

Great!!

Location

Location

Very Comfortable

Very Comfortable

The new standard for Hampton seems to be Luke warm coffee mornings, noon, and night. Coffee is NEVER HOT. This has been true last several locations. Breakfast quality across the board has diminished. Microwave broken in dining area, no way to warm Luke warm food. This has become a trend. Rethinking our commitment to Hampton which we have enjoyed for several years

The new standard for Hampton seems to be Luke warm coffee mornings, noon, and night. Coffee is NEVER HOT. This has been true last several locations. Breakfast quality across the board has diminished. Microwave broken in dining area, no way to warm Luke warm food. This has become a trend. Rethinking our commitment to Hampton which we have enjoyed for several years

Great experience. Friendly staff, the hotel was very clean and well kept! Breakfast was really good. Will stay again!!

Great experience. Friendly staff, the hotel was very clean and well kept! Breakfast was really good. Will stay again!!

When I arrived it was literally a 30 second check in. When we got to our room it was super clean and looks like they just remodeled the restrooms so everything was up to par. The bed was super comfortable! Usually I have an ick with hotel beds but this place didn’t give me any weird vibes. The breakfast was delicious, fresh, and hot. The pool wasn’t crowded, maybe needs a little update but nothing wrong with it. The staff was amazing every time we approached them- from front desk to the cleaning ladies. Staff is all approachable and nice! It’s a perfect place to stay with your family or if you need somewhere to stay that’s more quiet. Yes, you have to bring your own bags up, but I would do that any day for the free parking and breakfast that came with your room. Not to mention, check out was also 30 seconds or less! Totally worth it!

When I arrived it was literally a 30 second check in. When we got to our room it was super clean and looks like they just remodeled the restrooms so everything was up to par. The bed was super comfortable! Usually I have an ick with hotel beds but this place didn’t give me any weird vibes. The breakfast was delicious, fresh, and hot. The pool wasn’t crowded, maybe needs a little update but nothing wrong with it. The staff was amazing every time we approached them- from front desk to the cleaning ladies. Staff is all approachable and nice! It’s a perfect place to stay with your family or if you need somewhere to stay that’s more quiet. Yes, you have to bring your own bags up, but I would do that any day for the free parking and breakfast that came with your room. Not to mention, check out was also 30 seconds or less! Totally worth it!

Room wasn’t ready when I arrived and i arrived late

Room wasn’t ready when I arrived and i arrived late

Pool was algae green. Noisy room and elevator dinged loudly every time, even at 2am. Had to ask they said it was painted that way. Remote didn't work. Counter girl laughed at me when i said needed new batteries. "Try pointing at ceiling" was her advise. Did not work of course. Other guy replaced it. No problem. AC failed on 2nd night had to move rooms. No bar as advertised on Expedia. No vending machines. Not happy at all. False advertising about bar from Expedia. Only good thing is it was closest hotel to Grandson, daughter ad husband.

Pool was algae green. Noisy room and elevator dinged loudly every time, even at 2am. Had to ask they said it was painted that way. Remote didn't work. Counter girl laughed at me when i said needed new batteries. "Try pointing at ceiling" was her advise. Did not work of course. Other guy replaced it. No problem. AC failed on 2nd night had to move rooms. No bar as advertised on Expedia. No vending machines. Not happy at all. False advertising about bar from Expedia. Only good thing is it was closest hotel to Grandson, daughter ad husband.

If you're going for a 1 or 2 day trip then this is not a bad hotel. It was clean and staff was nice. My negative would be that the beds are so low to the ground. I wouldn't stay any longer than 2 days here.

If you're going for a 1 or 2 day trip then this is not a bad hotel. It was clean and staff was nice. My negative would be that the beds are so low to the ground. I wouldn't stay any longer than 2 days here.

Comfy Clean Relaxing

Comfy Clean Relaxing

Great place. Close to everything you need.

Great place. Close to everything you need.

Very accommodating for late checkin , late checkout

Very accommodating for late checkin , late checkout

We were there for a wedding. We were there four nights with other family members. Had a great time.

We were there for a wedding. We were there four nights with other family members. Had a great time.

Was at Hampton Inn for a get away stay. It was very clean and comfortable.

Was at Hampton Inn for a get away stay. It was very clean and comfortable.

Pool dirty, kid next door screaming, AC unit sounded like 1000 UFO’s every time it turned on and off!

Pool dirty, kid next door screaming, AC unit sounded like 1000 UFO’s every time it turned on and off!

The room was clean and the breakfast was pretty good.

The room was clean and the breakfast was pretty good.

Great

Great

It was nice.

It was nice.

Nice and clean

Nice and clean

The staff was very friendly and easy access to shopping and the highway, great location

The staff was very friendly and easy access to shopping and the highway, great location

Staff very friendly and clean room.

Staff very friendly and clean room.

Since this was one night;I did not say anything.

Since this was one night;I did not say anything.

My response was there’s no maintenance and since she booked through a third-party, there was no urgency.

My response was there’s no maintenance and since she booked through a third-party, there was no urgency.

The room was nice amd clean, the bed was extremely comfortable..check in was fast and easy..the staff was very nice and professional..i will stay again!!!

The room was nice amd clean, the bed was extremely comfortable..check in was fast and easy..the staff was very nice and professional..i will stay again!!!

Standard hotel experience. Decent location. Quieter area than other hotels down the road in the shopping district. Sink counter is a little small. Showerhead had adjustable flow nozzle but would not adjust for me, I'm assuming because most people don't bother to use it and so it was just stuck in that position. Front desk employees stay in the office at night so no one really around unless call them out from the back. Music plays constantly outside the elevator so recommend requesting room away from the elevator or you can hear the music all night through the room door.

Standard hotel experience. Decent location. Quieter area than other hotels down the road in the shopping district. Sink counter is a little small. Showerhead had adjustable flow nozzle but would not adjust for me, I'm assuming because most people don't bother to use it and so it was just stuck in that position. Front desk employees stay in the office at night so no one really around unless call them out from the back. Music plays constantly outside the elevator so recommend requesting room away from the elevator or you can hear the music all night through the room door.

Happy stay

Happy stay

I would go here if I am in town

I would go here if I am in town

Good option

Good option

All excellent except only gripe is that they said free WiFi- but when I went to connect it demanded a Hilton honors sign up. I already have a Hilton honors number but no login option, ugh. It was just a pain. Had they just told me at check in I’d have given my HH number and it would’ve been fine.

All excellent except only gripe is that they said free WiFi- but when I went to connect it demanded a Hilton honors sign up. I already have a Hilton honors number but no login option, ugh. It was just a pain. Had they just told me at check in I’d have given my HH number and it would’ve been fine.

Room was very clean, met my expectations

Room was very clean, met my expectations

The hotel was recently remoled and is very clean

The hotel was recently remoled and is very clean

It was a great stay! The property was recently remolded and everything looks great!

It was a great stay! The property was recently remolded and everything looks great!

Clean

Clean

For our one day trip. It was great. I wish there was more options for the breakfast.

For our one day trip. It was great. I wish there was more options for the breakfast.

Great!

Great!

I arrived in o check in and was told the room was not ready to that it would be another 15 minutes and that I could wait in the lobby or get a call. I left to do some shopping waiting for a call and never heard back.

I arrived in o check in and was told the room was not ready to that it would be another 15 minutes and that I could wait in the lobby or get a call. I left to do some shopping waiting for a call and never heard back.

Good service

Good service

We stay here on a regular basis. Very convenient for our family

We stay here on a regular basis. Very convenient for our family

Kileen Steakhouse next door and Adair Park was very close.

Kileen Steakhouse next door and Adair Park was very close.

There is no hot tub!

There is no hot tub!

I stayed three nights and my room was not serviced a single time.

I stayed three nights and my room was not serviced a single time.

Quiet, convenient and clean

Quiet, convenient and clean

Clean

Clean

Decide to stay for a mini getaway with my lady and I would tell anyone that should stay there it was amazing

Decide to stay for a mini getaway with my lady and I would tell anyone that should stay there it was amazing

Newly remodeled and the rooms are awesome! Best hotel in Pearland!

Newly remodeled and the rooms are awesome! Best hotel in Pearland!

Very quiet and clean

Very quiet and clean

Very clean place

Very clean place

I did not stay, requested my deposit returned as the hotel lobby was under construction and it wasn’t included in my booking.

I did not stay, requested my deposit returned as the hotel lobby was under construction and it wasn’t included in my booking.

With fresh towels. Unfortunately I paid hotels.com My hopes are that hotels.com Give me a 25% reduction.

With fresh towels. Unfortunately I paid hotels.com My hopes are that hotels.com Give me a 25% reduction.

The staff is very helpful and friendly. This property is in the process of remodeling, but everything was still as neat as it could be. Once the remodel is complete, im sure it will be amazing!! Great place to stay!!

The staff is very helpful and friendly. This property is in the process of remodeling, but everything was still as neat as it could be. Once the remodel is complete, im sure it will be amazing!! Great place to stay!!

Hotel is renovating.

Hotel is renovating.

Overall staff, service and amenities were great ! Although remodeling was taking place, there was no noise or any issues. Great location for all your shopping and , it offers a good variety of restaurants nearby. Will stay there again. 👍

Overall staff, service and amenities were great ! Although remodeling was taking place, there was no noise or any issues. Great location for all your shopping and , it offers a good variety of restaurants nearby. Will stay there again. 👍

Staff was amazing.

Staff was amazing.

Fantastic

Fantastic

Good location. Stayed here for BBQ on the way to Galveston for a cruise. They had a biker rally in Galveston so we stayed outside of town

Good location. Stayed here for BBQ on the way to Galveston for a cruise. They had a biker rally in Galveston so we stayed outside of town

The bathroom doors are put on backwards, making it really hard to get out of the bathroom. The shower glass doors don't stay in a closed position. The shower head is immovable and is directed in a way that sprays water out of the shower no matter what, whether it be a little or a lot. Under construction and told to come through the back door, but there are MULTIPLE giant dumpsters taking up majority of the parking in the back of the hotel. We had 2 rooms so I know it wasn't just one room with these issues. Room phone also didn't work. Unable to call the front desk for anything.

The bathroom doors are put on backwards, making it really hard to get out of the bathroom. The shower glass doors don't stay in a closed position. The shower head is immovable and is directed in a way that sprays water out of the shower no matter what, whether it be a little or a lot. Under construction and told to come through the back door, but there are MULTIPLE giant dumpsters taking up majority of the parking in the back of the hotel. We had 2 rooms so I know it wasn't just one room with these issues. Room phone also didn't work. Unable to call the front desk for anything.

Nice hotel but was doing repairs at property.

Nice hotel but was doing repairs at property.

Very comfortable stay, hotel was clean and well stocked.

Very comfortable stay, hotel was clean and well stocked.

Smell was bad in entrance service was good loved the accommodation to change rooms due to too much noise

Smell was bad in entrance service was good loved the accommodation to change rooms due to too much noise

Great breakfast provided.

Great breakfast provided.

I would stay there again. The only was the toilet seat had old pee on it so I clean the bathroom again and sprayed Lysol. I travel with my cleaning supplies

I would stay there again. The only was the toilet seat had old pee on it so I clean the bathroom again and sprayed Lysol. I travel with my cleaning supplies

Everything was nice enjoy my stay

Everything was nice enjoy my stay

Hotel was nice and comfortable but they are doing construction on 1/2 of the hotel and was loud during the daylight hours. Looking forward to seeing the renovation in the months to come.

Hotel was nice and comfortable but they are doing construction on 1/2 of the hotel and was loud during the daylight hours. Looking forward to seeing the renovation in the months to come.

Due to shortage of staff, I wasn’t allocated the room and offered one king bed and sofa bed. I specifically requested two queen bed but I wasn’t informed about the situation until I reach the hotel

Due to shortage of staff, I wasn’t allocated the room and offered one king bed and sofa bed. I specifically requested two queen bed but I wasn’t informed about the situation until I reach the hotel

This was the second time we stayed here. They are renovating the hotel so the place is looking brand new. They are still doing construction, probable until the end of 2023, but we did not hear any noise. The employees were very nice and professional. Breakfast was also nice. I hope you enjoy your stay!

This was the second time we stayed here. They are renovating the hotel so the place is looking brand new. They are still doing construction, probable until the end of 2023, but we did not hear any noise. The employees were very nice and professional. Breakfast was also nice. I hope you enjoy your stay!

The room had no clock and first agent wasn't able to secure one first night (second agent next day had no problem). The computer was a pad and it stunk... and didn't print. Pool wasn't that clean.

The room had no clock and first agent wasn't able to secure one first night (second agent next day had no problem). The computer was a pad and it stunk... and didn't print. Pool wasn't that clean.

The staff were very personable and always ready to help

The staff were very personable and always ready to help

Selected an accessible room from available rooms. Got room with bar and bench for shower but no bars for the toilet.assisting in standing

Selected an accessible room from available rooms. Got room with bar and bench for shower but no bars for the toilet.assisting in standing

The room smelled like smoke and we don't smoke.

The room smelled like smoke and we don't smoke.

Conveniently located in Pearland. I really loved the ability to check in and out through the Hilton Honors app. The continental breakfast was well stocked and satisfying. Loved the waffles. Coffee available 24/7 in the lobby

Didnt smell clean when entering front door and room.

No complaints

We only stayed one night for a local competition, and it was perfect for what we needed.

Clean room and pleasant check in. Comfortable beds

The fitted sheets are too small for the mattress. The corners were always coming off.

We love Hamptons in general. It’s our “go to”

The property overall is very nice and the staff are friendly. However, the walls are paper thin. I could hear the people in the room next to me snoring all night. I was also placed in a room directly next to the elevator. Every time someone entered the elevator, I could hear a really loud screeching sound through the wall which literally kept me awake all night. The front desk did not have any ear plugs that I could use either. Beware of room 316. You will not be able to sleep.

Room was missing remote control for TV and the staff wasn’t nice about it. Everything else was fine. Comfortable bed.

The staff was very friendly and helpful. The breakfast was very good.

Room was clean, bed comfortable and a good breakfast buffet.

Old smelly and worn out hotel

Blood stain on the bottom of fitted bed sheet. When asked for the sheets to be changed, was given sheets.

I will start out by saying the girl that works the front desk is the sweetest!!! So very helpful and offered services that we didn’t even think about. Couldn’t have asked for a better place to stay. Breakfast was good and everything was very clean. Will definitely be back! Thank y’all!

Everything was great about the stay except when we entered our room, the cigarette smoke smell was extremely overwhelming. I went to the front desk and asked to change rooms, after that everything else was awesome.

The room was nice and clean. No odors. When we arrived there was no notice the front lobby entrance with cover would no be available.It was raining hard and when I asked about an entrance with coverage the staff laughed and said there wasn't one and joked about how hard it was raining. I have two small kids, an old dog, and lots of luggage to bring in. One lady did follow me out with a small umbrella but it wasn't helpful.

Staff was very friendly