Quality Inn Pasadena - Houston East

Open door cards aren't good enought. Too may deficiencies

Bad

Bad hotel

Very misleading advertisements. Everything in this place was dirty and broken. The two chairs in the room are both broken. The elevator is broken. The towel rack is broken. The pool is filled with algae in the middle of May. There's mold growing in the bathroom. The walls are dirty. There's no sheet on the bed, just a stained blanket that's overdue for a wash. Theres a group of four grown men in hotel uniforms smoking cigarettes in front of the broken front door and "no smoking" sign. The TV in the room is broken. The curtains are dirty and stained. The lamps by the bed is broken and the charging outlet doesn't grip. The coffee machine in the room is broken and a bottle of Sam's Club brand water is $2.00. Theres holes in the walls everywhere. There's a "restaurant" on the top floor, but that's just a single serving of whatever they decide for the day, no options no menu. There's garbage strewn about all over the property. I will never stay at another quality inn for the rest of my life.

Disappointing

Good communication

Good communication

Bad

It was dirty and smelled bad. I checked out soon as I went in to the room.

Nothing. It was dirty and smelled bad. I checked out soon as I went in to the room.

The bed was also in bad condition — the sheets were wrinkled as if they had already been used, and there were hairs on them, which made it seem like the bedding had not been changed for the next guest. Another disappointing point was the lack of room service. I stayed for 3 days and, during that time, the towels and bed sheets were never changed. The breakfast area was also not clean, and the coffee was very weak with very few options available. To make matters worse, I did not like the location — the neighborhood is not pleasant. Overall, I had a terrible stay and I would not recommend this hotel.

My experience with The property is not and will not be in my recommendations list.. The management in the property is extremely bad..

Disappointing

Great customer service.

Great customer service.

Bad

Staff was very nice and accommodating

Staff was very nice and accommodating

Exceptional

My experience with The property is not and will not be in my recommendations list.. The management in the property is extremely bad..

Exceptional

Bad People in front desk need be honest and respectful

To begin with pool was closed for maintenance, which fine but called ahead and they said it was open. I asked about the full breakfast they said that yes it was a full breakfast I go in the morning for the breakfast, and all it was was cold eggs, cold sausage, and hard bread for toast the only thing was fresh and decency was the waffles. So that was a big disappointment. Then the tv glitching and messing up left to visit family told them about the TV and came back 4 hrs later and TV still glitching worse So they switch rooms then in the morning didn’t even get the room cleaned. So took my towels down stairs to get new ones didn’t even give the correct amount of towels . So had to jump through a couple of hurdles to get what I needed. The best part of the hotel was when I was leaving back home. I will never ever recommend this hotel to my enemies.

To begin with pool was closed for maintenance, which fine but called ahead and they said it was open. I asked about the full breakfast they said that yes it was a full breakfast I go in the morning for the breakfast, and all it was was cold eggs, cold sausage, and hard bread for toast the only thing was fresh and decency was the waffles. So that was a big disappointment. Then the tv glitching and messing up left to visit family told them about the TV and came back 4 hrs later and TV still glitching worse So they switch rooms then in the morning didn’t even get the room cleaned. So took my towels down stairs to get new ones didn’t even give the correct amount of towels . So had to jump through a couple of hurdles to get what I needed. The best part of the hotel was when I was leaving back home. I will never ever recommend this hotel to my enemies.

Bad

Breakfast wasn’t great. And there is a train whistle blaring all night. Noisy Industrial environment

Breakfast wasn’t great. And there is a train whistle blaring all night. Noisy Industrial environment

Make up the rooms on Monday and Thursday. What kind of a hotel does that.

Make up the rooms on Monday and Thursday. What kind of a hotel does that.

Yes

Yes

The manager’s a clown

The manager’s a clown

Everything was ok

Everything was ok

Good

Superb

No

Bad People in front desk need be honest and respectful

Customer service was nice hotel was nice everything about the hotel was nice

Customer service was nice hotel was nice everything about the hotel was nice

I honestly cannot believe that this property is listed on Expedia. You have transient people standing at the street corner earning enough money to get a room for the night. The blankets all have cigarette Burns in them. No cable TV. It's just just I just cannot believe that this is listed on an Expedia. The property looks nothing like the pictures

I honestly cannot believe that this property is listed on Expedia. You have transient people standing at the street corner earning enough money to get a room for the night. The blankets all have cigarette Burns in them. No cable TV. It's just just I just cannot believe that this is listed on an Expedia. The property looks nothing like the pictures

On the site it said pet friendly and they would not allowed my puppy to stay. Plus no hot water we was told we would have to go to another area to shower, we left and find another hotel that was pet friendly. I never had an experience like this and being almost 4 hours away from home.

On the site it said pet friendly and they would not allowed my puppy to stay. Plus no hot water we was told we would have to go to another area to shower, we left and find another hotel that was pet friendly. I never had an experience like this and being almost 4 hours away from home.

it was close to where i needed to be smelled like mold,ac wasn’t working properly,i woke up sweating,the breakfast was cold and im pretty sure they reuse the eggs and sausage and potatoes cause the eggs were hard the second day,my baby got sick and spit up on a towel and the charged me $25

it was close to where i needed to be smelled like mold,ac wasn’t working properly,i woke up sweating,the breakfast was cold and im pretty sure they reuse the eggs and sausage and potatoes cause the eggs were hard the second day,my baby got sick and spit up on a towel and the charged me $25

The air conditioner was very noisy, the shower curtain didn't cover the entire tub, and the pool was dirty and they never opened it for us.

The air conditioner was very noisy, the shower curtain didn't cover the entire tub, and the pool was dirty and they never opened it for us.

The beds were excellent. The staff was very pleasant. The hotel had a smell, in the hallways and the rooms. The a/c did not keep the room cool. We reserved a room for 3 people but had only 2 sets of towels. Our room keys continued to stop working. There was a large variety of breakfast items, but the pastries were stale and the sausage and fried potatoes were soggy. It was not worth the price we paid.

I didnt like this experience at all. The staff was rude and nit willing to listen

I didnt like this experience at all. The staff was rude and nit willing to listen

The staff was rude

Exelente

Exelente

Room had a bad odor, we had reserved for 3 nights but cancelled our reservation because of the smell.

Room had a bad odor, we had reserved for 3 nights but cancelled our reservation because of the smell.

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

No safe in room. Pool filthy. Breakfast inedible. No cable television. Couldn’t get extra towels at night because of staffing.Iron in room unusable. Place sucked

They didn’t have warm water and they didn’t

They didn’t have warm water and they didn’t

Only thing was ok was the beds. Everything else showers walls falling apart. Spend 4 nights at this place and they never cleaned the room even know we asked twice the front desk they promised and never did it. Pictures of the hotel are like from the early 90’s this place needs very high maintenance.

Only thing was ok was the beds. Everything else showers walls falling apart. Spend 4 nights at this place and they never cleaned the room even know we asked twice the front desk they promised and never did it. Pictures of the hotel are like from the early 90’s this place needs very high maintenance.

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!

Generalmente todo estaba bien, limpio y ordenado , pero en uno de los cuartos no tenia cobertor en la cama y mi hija pasó frío en la primer noche, se lo comunicamos al encargado pero lo llevaron al día siguiente.

Generalmente todo estaba bien, limpio y ordenado , pero en uno de los cuartos no tenia cobertor en la cama y mi hija pasó frío en la primer noche, se lo comunicamos al encargado pero lo llevaron al día siguiente.

Burgers from the bar n grill upstairs Rooms were real small only had 1 big pillow and 2 small pillows on the bed no blanket just sheets on bed i had a bad night sleep there now my neck hurts when i turn to the right

I called for upgrade twice but at check-in,Manager denied and charged me $170 extra,and keep interrupted,blamed a trainee,and refused accountability.The key don’t work due to a dead battery.The room smelled awful, and a cockroach.Housekeeping never clean

Use to be a lot better place. To expensive for what you get.

Use to be a lot better place. To expensive for what you get.

Pool was off limits

Food was cold you need a microwave We actually like the property, but the food is always cold. I don’t care what time you go up there. (YOU NEED A MICROWAVE WAVE)

None

None

It was not clean. Entire floor smelt like cigarette smoke, would not come back.

It was not clean. Entire floor smelt like cigarette smoke, would not come back.

Everything

Nothing It wasn’t clean, the room was full of paint chips and the sofá chair they had was broken. They’re was dry blood on the wall. The Location was not the best. The breakfast área seemed unkept.

Rooms were pretty nice. Felt like home. Employees are pretty friendly. Specially Mayona she is a awesome employee friendly and helpful. You guys are lucky to have her working for you!

Hotel location is ideal for getting around Pasadena

Hotel location is ideal for getting around Pasadena

Front Desk was helpful. I was in the area for a work assignment my second time visiting its a clean place..Breakfast just okay wish they had Turkey sausage and wheat Toast...lol, Indian Breakfast and labeled. Pricey and 100 incidental spend close to 400 for 1 day...

Front Desk was helpful. I was in the area for a work assignment my second time visiting its a clean place..Breakfast just okay wish they had Turkey sausage and wheat Toast...lol, Indian Breakfast and labeled. Pricey and 100 incidental spend close to 400 for 1 day...

Right off the highway was great.

They didn't provide me a refund and was so precious.

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.

Staff was rude and pretended to be limited in speaking English. I booked a room amd they gave it away and told me to go next door to the Best Western. Indian people are racist against blacks. I was definitely discriminated against and will never spend money there again

They have a $100 deposit and said it would be removed at checkout but it has not been and it is still showing. This is a shady business deal when staying with them and I do not recommend it. Most places are only 50 and come off fast and they are 100 and not came off yet.

This was by far the worst hotel I ever stayed in. No one spoke English well to understand you. My room was switched four times because they were dirty and they only have house keeping in the more. The staff was rude. This was the worst experience ever in life.

This was by far the worst hotel I ever stayed in. No one spoke English well to understand you. My room was switched four times because they were dirty and they only have house keeping in the more. The staff was rude. This was the worst experience ever in life.

The breakfast! Heat wasn't working and temps were in the 30's.

The breakfast was wonderful. But where you ate at was very cold. They had ceiling fan on. also it was very cold outside that weekend. The fact upon checking in they had other customers complaining about what wasn't right. They no hot water and the heaters in the room was working at all. We switch room twice. That to much to do if you coming from another state and ready to check in and relax.

The breakfast don't have variety

The breakfast don't have variety

Its not what i was expecting the room has some kind of odor also the breakfast wasn't good even the coffee taste weird and cold they didn't do housekeeping at all .

Its not what i was expecting the room has some kind of odor also the breakfast wasn't good even the coffee taste weird and cold they didn't do housekeeping at all .

It was hot in the room. Pool was filthy. If we pay for room with pool. It should be a clean pool or take 10$

It was hot in the room. Pool was filthy. If we pay for room with pool. It should be a clean pool or take 10$

Customer service needs do better at front desk

Customer service needs do better at front desk

Staff was rude. The building is falling apart. The refrigerator in the room was from 1970 holes in the walls. Doors didn’t lock the whole place was just nasty.

Staff was rude. The building is falling apart. The refrigerator in the room was from 1970 holes in the walls. Doors didn’t lock the whole place was just nasty.

Nahhh

Nahhh

The restaurant was about to close so the woman at the front desk said go upstairs before checking in and order food and then come back down to check in. I made it just in time to order and had a lovely conversation with the front desk woman who told me how much she loves working at this hotel because she meets people from all over the world !

The restaurant was about to close so the woman at the front desk said go upstairs before checking in and order food and then come back down to check in. I made it just in time to order and had a lovely conversation with the front desk woman who told me how much she loves working at this hotel because she meets people from all over the world !

u pay what u get. it’s just not clean. the sheets and blankets and towels all had lil stains on them we found a used condom in our room

u pay what u get. it’s just not clean. the sheets and blankets and towels all had lil stains on them we found a used condom in our room

After a 6 hour drive we arrive at the quality inn just to be told that the room we had paid for online was no longer available and they would have to put us in a separate room than what was paid for. After a hour at the check in desk they finally assigned us a room, I asked for a non smoking room least 3 times due to us having our new born daughter along on the trip. We received the key to room 909, climbed the stairs, walked across the hotel, finally made it to our room for the key not to work. Carried our daughter, dog, and luggage back down stairs around the hotel and back to the lobby to explain the key would not work. The lady handling check in got frustrated and said we did something wrong, took our key, went to the room just for it to also not work for her. She made a phone call and advised us that our room accommodations would once again be changed, after another 45 minute wait we were sent to manually be let into the non working room. Someone was sent to let us in, who later came back with a power drill and hammer to fix the door lock and issue us a key. After 30 minutes of banging and drilling he was unable to fix our door or issue a key which left us without access in and out of our room as needed. If we left we were locked out and would have to walk to the lobby and wait on someone to come unlock our door and let us in. Around midnight the lady at the desk called our room demanding that we change rooms after the hour gap she was told he wa

After a 6 hour drive we arrive at the quality inn just to be told that the room we had paid for online was no longer available and they would have to put us in a separate room than what was paid for. After a hour at the check in desk they finally assigned us a room, I asked for a non smoking room least 3 times due to us having our new born daughter along on the trip. We received the key to room 909, climbed the stairs, walked across the hotel, finally made it to our room for the key not to work. Carried our daughter, dog, and luggage back down stairs around the hotel and back to the lobby to explain the key would not work. The lady handling check in got frustrated and said we did something wrong, took our key, went to the room just for it to also not work for her. She made a phone call and advised us that our room accommodations would once again be changed, after another 45 minute wait we were sent to manually be let into the non working room. Someone was sent to let us in, who later came back with a power drill and hammer to fix the door lock and issue us a key. After 30 minutes of banging and drilling he was unable to fix our door or issue a key which left us without access in and out of our room as needed. If we left we were locked out and would have to walk to the lobby and wait on someone to come unlock our door and let us in. Around midnight the lady at the desk called our room demanding that we change rooms after the hour gap she was told he wa

N/a

N/a

Nice clean rooms

Nice clean rooms

Staffs was helpful to resolve some problems.

Staffs was helpful to resolve some problems.

Never clean my room and clean towels

Never clean my room and clean towels

Terrible front desk personnel, the pictures of this hotel are fake. it is dirty and smells

Terrible front desk personnel, the pictures of this hotel are fake. it is dirty and smells

Excellent Hotel

Excellent Hotel

Staff was friendly and helpful but the building needs some structural love, but it was clean and organized

Staff was friendly and helpful but the building needs some structural love, but it was clean and organized

The staff was super friendly and checked for my Choice card and applied my stay.

The staff was super friendly and checked for my Choice card and applied my stay.

The room was dirty! Ice machine was on the 3rd floor! Staff did not come to clean once during thd 4 nights we were there! Trash needed taken out! Had to call front desk to bring us clean towels! It was a terrible experience!! Will never stay there again or recommend it to anyone!!

The room was dirty! Ice machine was on the 3rd floor! Staff did not come to clean once during thd 4 nights we were there! Trash needed taken out! Had to call front desk to bring us clean towels! It was a terrible experience!! Will never stay there again or recommend it to anyone!!

Sketchy area. Went to check in. Waited 30 min, while the two front clerks assisted clients. Not once did they acknowledge my presence, no problem. While I waited another person came out of the elevator and also waited. When it was my turn the guy cut and was helped first. Apparently his room had enough damage to it. When it was my turn the clerks left me standing there for 15 min with no assistance or a simple 'we'll be right with you". Finally checked in went to the room and it wasn't what I had paid for on hotels.com. I went back to the front desk and the guy said he told me he upgraded me to a double bed room, when I had mentioned that I want the single bed that I had paid for. When checking out, the front clerks were rude and also hesitant on returning my cash deposit, they had to verify the room was not damaged but considering the room wasn't that great, the door barely closed and the interior has it wear and nicks. Breakfast wasn't great either. The only courteous staff were the housekeeping staff. Elevator panel was also broken but still in service.

Sketchy area. Went to check in. Waited 30 min, while the two front clerks assisted clients. Not once did they acknowledge my presence, no problem. While I waited another person came out of the elevator and also waited. When it was my turn the guy cut and was helped first. Apparently his room had enough damage to it. When it was my turn the clerks left me standing there for 15 min with no assistance or a simple 'we'll be right with you". Finally checked in went to the room and it wasn't what I had paid for on hotels.com. I went back to the front desk and the guy said he told me he upgraded me to a double bed room, when I had mentioned that I want the single bed that I had paid for. When checking out, the front clerks were rude and also hesitant on returning my cash deposit, they had to verify the room was not damaged but considering the room wasn't that great, the door barely closed and the interior has it wear and nicks. Breakfast wasn't great either. The only courteous staff were the housekeeping staff. Elevator panel was also broken but still in service.

I’ve stayed at many other hotels for same price but this one is not worth the price charged. Had roaches, ugly smell and no near by ice machine. Was charged a deposit for damages although they said it’s refundable never have I’ve had to leave a deposit for a one night stay. That should be posted on website so we will not consider staying there.

I’ve stayed at many other hotels for same price but this one is not worth the price charged. Had roaches, ugly smell and no near by ice machine. Was charged a deposit for damages although they said it’s refundable never have I’ve had to leave a deposit for a one night stay. That should be posted on website so we will not consider staying there.

Biggest issue is that the bed bugs and during these hot days air conditioner is a must and it was a warm one.

Biggest issue is that the bed bugs and during these hot days air conditioner is a must and it was a warm one.

Pictures vs result where not the same

Pictures vs result where not the same

Stayed for 5 nights got housekeeping on our very last night. Restaurant in hotel was unavailable. Tried 3 different times to go into pool and was never ready. Safe in room didnt work, was told they were going to get back to me never did.

Stayed for 5 nights got housekeeping on our very last night. Restaurant in hotel was unavailable. Tried 3 different times to go into pool and was never ready. Safe in room didnt work, was told they were going to get back to me never did.

While the staff was friendly. The floor I stayed on smelled musty and the air quality was bad. The pool area was littered with trash and the pool was filthy. I called the day I was booking to make sure the pool was open because it was the only reason for me to book there. Friday, Saturday and Sunday the pool was not available.

While the staff was friendly. The floor I stayed on smelled musty and the air quality was bad. The pool area was littered with trash and the pool was filthy. I called the day I was booking to make sure the pool was open because it was the only reason for me to book there. Friday, Saturday and Sunday the pool was not available.

The check in was roughly done. The hairdryer didn't work. Room was dirty. No clean towels in 3 days. No privacy hangers for the door. The refrigerator in the room leaks on the floor and was very noisy. Bed was comfortable though.

The check in was roughly done. The hairdryer didn't work. Room was dirty. No clean towels in 3 days. No privacy hangers for the door. The refrigerator in the room leaks on the floor and was very noisy. Bed was comfortable though.

Upgraded to the tower. First room had problems with the outlet (It was loose). Moved to new room after an hour. Pie-shaped room, so the bathroom was smaller. Restaurant only open for takeout. More industrial part of town, with many restaurants about 1-2 miles away. Standard hot breakfast. Good value.

Upgraded to the tower. First room had problems with the outlet (It was loose). Moved to new room after an hour. Pie-shaped room, so the bathroom was smaller. Restaurant only open for takeout. More industrial part of town, with many restaurants about 1-2 miles away. Standard hot breakfast. Good value.

Hallways looked old and not enough air conditioning.

Hallways looked old and not enough air conditioning.

Was amazing

Was amazing

Restrooms are not good. Front office staff looked confused. They took 45mins to figure out my reservation and we're also insisting to repay inspire of me paid in full through hotels.com in advance. Even the location is bad. It is surrounded by all chemical factories and smell around was not bearable.

Restrooms are not good. Front office staff looked confused. They took 45mins to figure out my reservation and we're also insisting to repay inspire of me paid in full through hotels.com in advance. Even the location is bad. It is surrounded by all chemical factories and smell around was not bearable.

The bathroom was nasty. Mold around the one side of tub. Door on bathroom didn't work correctly. I had a hard time opening it, glad I wasn't by myself I would have been locked in it. Ice holder had mold on lid. TV had no way to tell what was on each station and very slow. The bed couldn't have been any harder.

The bathroom was nasty. Mold around the one side of tub. Door on bathroom didn't work correctly. I had a hard time opening it, glad I wasn't by myself I would have been locked in it. Ice holder had mold on lid. TV had no way to tell what was on each station and very slow. The bed couldn't have been any harder.

hotel was unable to accommodate needs

hotel was unable to accommodate needs

People were nice; the only redeeming quality! Pool green and closed. Lights flickering, and I have a picture of pubic hair in the bathtub ( I didn’t dare use it). That property should have been imploded 20 years ago! No breakfast left when I went down ( before closing time) . Corporate should be ashamed of this!

People were nice; the only redeeming quality! Pool green and closed. Lights flickering, and I have a picture of pubic hair in the bathtub ( I didn’t dare use it). That property should have been imploded 20 years ago! No breakfast left when I went down ( before closing time) . Corporate should be ashamed of this!

Building was little old and had some smell around..

Building was little old and had some smell around..

Management was awesome

Management was awesome

Stayed there for two nights and no room service person ever came by to refresh the towels. The pool was still closed the grill and bar area closed on a Saturday. And when I had called the person I talked to on Thursday said that there would be a $10 pet fee(which is fine) but the man at the counter charged me $35 for one pet. And on top of that he charged me a extra $150 per room because I had more then 1 more booked.... so in all I paid almost $400 for a room that wasn’t even worth staying in. I’m very disappointed and displeased with my stay there...

Stayed there for two nights and no room service person ever came by to refresh the towels. The pool was still closed the grill and bar area closed on a Saturday. And when I had called the person I talked to on Thursday said that there would be a $10 pet fee(which is fine) but the man at the counter charged me $35 for one pet. And on top of that he charged me a extra $150 per room because I had more then 1 more booked.... so in all I paid almost $400 for a room that wasn’t even worth staying in. I’m very disappointed and displeased with my stay there...

There was a used towel left in the bathroom and hair in the shower

There was a used towel left in the bathroom and hair in the shower

This is an extremely bad place to stay. The place is really dirty, the beds are super old and sunken in, the service was really rude.

This is an extremely bad place to stay. The place is really dirty, the beds are super old and sunken in, the service was really rude.

We enjoyed our stay at Quality inn, the staff is very helpful and welcoming. Overall a great experience.

We enjoyed our stay at Quality inn, the staff is very helpful and welcoming. Overall a great experience.

Parking is pretty tight up close to the rooms but plenty of room out back.

Parking is pretty tight up close to the rooms but plenty of room out back.

Regular sized refrigerator was great. It was hot most days. The AC couldn’t cool the room adequately. We had to buy a fan. Baseboards and corners were not cleaned well. The outside looked worse than the inside.

Regular sized refrigerator was great. It was hot most days. The AC couldn’t cool the room adequately. We had to buy a fan. Baseboards and corners were not cleaned well. The outside looked worse than the inside.

Was there 4 days had no room service I won’t stay there anymore an waste of money on my behalf. Wasn’t offered any refunds or anything when I talked to management. Sent room service up on the lastnight of my stay I told them I was okay wasn’t no need to it was my last night.

Was there 4 days had no room service I won’t stay there anymore an waste of money on my behalf. Wasn’t offered any refunds or anything when I talked to management. Sent room service up on the lastnight of my stay I told them I was okay wasn’t no need to it was my last night.

You don’t need find extra guest at you room (Roaches )

You don’t need find extra guest at you room (Roaches )

Very clean room and exceptional AC, check in was very swift and very polite, will definitely stay at this hotel again.

Very clean room and exceptional AC, check in was very swift and very polite, will definitely stay at this hotel again.

Nice place to stay

Nice place to stay

It was very clean loved the hotel venue and was very close to the destination we were going to be attending.

It was very clean loved the hotel venue and was very close to the destination we were going to be attending.

Stay is great personal is great very clean and quiet place to stay I am working in Pasadena and will stay here every time I am around this area

Stay is great personal is great very clean and quiet place to stay I am working in Pasadena and will stay here every time I am around this area

I would stay there again.

I would stay there again.

Liked location, clean, breakfast very good. Overall excellent will go again.

Liked location, clean, breakfast very good. Overall excellent will go again.

Staff was awesome. We arrived early and the staff was understanding and was able to check in early. The food in the restaurant was so good definitely coming back

Staff was awesome. We arrived early and the staff was understanding and was able to check in early. The food in the restaurant was so good definitely coming back

Breakfast was great..lots of different food to choose from

Breakfast was great..lots of different food to choose from

Blood was found on the wall outside the elevator. Breakfast was good. Will not stay again. The location is in the middle of the refineries , a bit scary when you first drive up. Overall I have been in worse hotels.

Blood was found on the wall outside the elevator. Breakfast was good. Will not stay again. The location is in the middle of the refineries , a bit scary when you first drive up. Overall I have been in worse hotels.

some insects found near the refrigerator that my husband removed. Other than that it was good

some insects found near the refrigerator that my husband removed. Other than that it was good

They property was clean and updated with a modern look. It felt homy and a nice place to stay woth a good price.

They property was clean and updated with a modern look. It felt homy and a nice place to stay woth a good price.

..They have a Great breakfast daily! Really enjoyed staying there.. I didn’t quite like staying in the building next to the tower rooms are a little less quality..

..They have a Great breakfast daily! Really enjoyed staying there.. I didn’t quite like staying in the building next to the tower rooms are a little less quality..

Enjoyed how comfortable the beds are. Rooms were clean and service staff were very accommodating.

Enjoyed how comfortable the beds are. Rooms were clean and service staff were very accommodating.

The place it’s so good getting required the food it was very good and fresh the room smells so good and the restaurant was clean and everything was nice thank you very much

The place it’s so good getting required the food it was very good and fresh the room smells so good and the restaurant was clean and everything was nice thank you very much

Overall Great!

Overall Great!

I thing I liked about this property the most was the proximity to my work...about 5 minutes which was awesome. It is an older hotel but I found it updated and quiet which is exactly what I needed. It offers a good breakfast and a restaurant.

I thing I liked about this property the most was the proximity to my work...about 5 minutes which was awesome. It is an older hotel but I found it updated and quiet which is exactly what I needed. It offers a good breakfast and a restaurant.

Property and location was fine. Housekeeping was the problem. Waited all day and ran errands and no one showed until we were getting ready to leave for our event after 5pm. Had to use the same towels from night befre. Asked for assistance but she didnt speak english. Did not want to get her in trouble

Property and location was fine. Housekeeping was the problem. Waited all day and ran errands and no one showed until we were getting ready to leave for our event after 5pm. Had to use the same towels from night befre. Asked for assistance but she didnt speak english. Did not want to get her in trouble

Mold on ceiling, very dirty, cigarette butts everywhere

Mold on ceiling, very dirty, cigarette butts everywhere

My bathroom could’ve been a little cleaner but overall my stay was great. Staff was very friendly. Breakfast was great and having the restaurant upstairs was awesome

My bathroom could’ve been a little cleaner but overall my stay was great. Staff was very friendly. Breakfast was great and having the restaurant upstairs was awesome

Restaurant and bar was nice but only stayes open until 9pm

Restaurant and bar was nice but only stayes open until 9pm

The gym was too small but over all the rooms were great for the price

The gym was too small but over all the rooms were great for the price

The building next to the round tower could be cleaner on the outside.

The building next to the round tower could be cleaner on the outside.

Beds are very comfortable and staff are very welcoming.

Beds are very comfortable and staff are very welcoming.

I slept so good! Enjoyed friendly staff. Close to visiting sites.

I slept so good! Enjoyed friendly staff. Close to visiting sites.

Everything was ok, nice staff, good breakfast, clean room, the only issue was when I got there at night my key didn't work so I had to go to the desk to be activated again.

Everything was ok, nice staff, good breakfast, clean room, the only issue was when I got there at night my key didn't work so I had to go to the desk to be activated again.

We were a late check-in....first room could not get hot water out of sink faucet. Called front desk...told to run water for 5 minutes, called again...told to run for 10 minutes. Husband went down to desk...given a different room. Didn't realize I'd left a item in original room....when got the key to check....found room had been cleaned could not locate missing item.

Total nightmare. Was given 3 incorrect rooms before finally being sent to a room that was still being cleaned. Check in process took over an hour. The only explanation I was given for this train wreck was, “we had a situation with some rooms today and it’s a little crazy.” When finally getting to my correct room, cleanliness did not live up to the high rating this hotel has on this site. Avoid at all costs, unless you’re into punishing yourself.

Me an my wife enjoyed our stay there very much! The bed was very comfortable. The maintenance fixed the toilet as soon as reported it wasnt flushing correctly! The breakfast was really good with a very large varity. They had the thick cut bacon as well. Which is my favorite. The gentleman who checked us in was the sweetest person we have ever dealt with. I dont remember his name but he was from Africa!!! He made our checkin delightful, expecially since we was in the car all day long!

Pricey!

It was old and dirty, nothing like the pictures

I'm very upset with this Hotel. I purchased this hotel because i wanted to stay inside the round Tower building. Well this hotel doesnt say next to the tower building they have a small single building with rooms you can also stay at. They dont show you that online. My room ended up being in the area in the small building. I paid the price to stay inside the tower. If i would of know that i wasnt going to stay inside the tower building i wouldn't have purchased this room. Onced settled inside the room the desk clerk came to my room and said she didnt save my credit card and she hit canceled on my card, but i signed for my credit card. I would not stay here again or recommend this place for anyone. The price was high and i didn't even get to stay inside the tower. I'm glad I am only here for one night.

Its not nearly as nice as the photos make it out to be. If you're looking for something comfortable, with clean rooms, non-broken bathroom parts, and reliable climate systems...check somewhere else. The roof top restaurant looks nice in theory, buts it poorly done. The tint on the windows is over the top and the food isn't that great. The entire property is need of significant rehabilitation. I'd give it 2 stars tops.

The receptionist Abdul is so sweet. Always acknowledge me when I come in and makes sure everything is good. The hallways has a faint smell and also the sheets. The room it self is really nice. I stayed three nights and only had breakfast there since I had to run errands but it was good. Will definitely recommend this place.

The rooms are worn down. The room smelled like smoke. From the photos of the building on the website, I thought the rooms were all inside access rooms. However I was given a room which is in a separate building which is like a motel. Much less secure. The room was clean, but there are many indications that the room is worn down.

The rooftop restaurant was a nice addition and reasonably priced too. I even enjoyed the architecture of the building, it isn’t your standard hotel.

Nothing. Staff was rude and also other guests. We unpacked and as sion as we did the next door guest complained and they moved us. This hotel is not family friendly.

Our stay was great, clean room great service