The Westin Pasadena

They stay at the Westin was very nice. The hotel staff was very knowledgeable, rooms well-appointed and comfortable. We will stay again in the future.

There needs to be more attention to detail. We had to switch rooms 3 times first room no AC, second room TV wasn’t functioning, third room finally fully functioning but still just like the other rooms…. Very dusty and there were ants…staff is great but hotel owners and higher up management really need to either hire more people or change the way they’re doing things.

Very good

Exceptional

Unfortunately, this visit fell well below the standard I had come to expect. The king room I reserved was noticeably disappointing. Upon arrival, the bedding appeared less than clean, which immediately raised concerns about the room’s upkeep. Additionally, the television service was not functioning because the cables had been disconnected. While I was able to resolve the issue myself, guests should not have to troubleshoot basic room amenities during their stay. The most significant letdown was the bathroom. It felt outdated, worn, and in need of renovation, detracting from the overall comfort and quality of the room. Not The condition of the bathroom made the accommodations feel far below what I remembered from previous visits. What makes this especially disappointing is that I have genuinely enjoyed staying here in the past. Based on those experiences, I arrived expecting the same level of quality and attention to detail. Sadly, this stay did not deliver that experience and has left me considering other lodging options for future visits. I hope management takes this feedback constructively, as this property has the potential to provide a much better guest experience than what I encountered during this stay.

The location is great and makes all things Pasadena very accessible. Staff consistently friendly (front desk, restaurant, valet) all around. Wow, so this once very nice hotel is TIRED. The public areas seemed up to par, but the room was tired and not well - equipped. Furniture all nicked and scratched. Shower/fixtures not great. Closet door that would not stay open on its own and would slide closed on your hand when retrieving or putting up clothes -- seems minor, but is very annoying. NO FULL LENGTH MIRROR -- really??

It was dusty dirty and the mirrors were bad and the tub had hairs from previous guest

Was there for a family event near by…changed from Marriott to Westin due to a family members insistence. Pool was not in order, rooms were tired, staff was fine..restaurant was average at best…parking cost ridiculously expensive, valet was slow, and totally regret changing from the Marriott. Location was the only benefit. For the extra expense…it was not worth it.

I was frustrated because I think the phone in my room did not work, I needed help logging onto the Wi-Fi and then also calling down to get my car out of valet. And every time I dialed any number. All I got was a busy signal so there was no way to reach the staff of the property other than going downstairs and talking to them.

Exceptional

Very good

Nice room. Good location. Pool was being renovated but option nearby hotel.

Staff were very good.

This hotel was centrally located, clean and friendly helpful stsff

Mainly the hotel was great.they where doing matainence to pool an other areas.so the pool couldn't be used

Staff was excellent

Friendly and helpful staff and one of the most comfortable beds ever!

I purchased a package at Westin with breakfast included for two. I like to start my day and not look for place to eat. We stayed at the hotel for 1 night and were eager to begin our day. When we came to the dining room we were informed that our breakast will cost us in the area of $60! We showed our reservation that we made through expedia and were informed that it is the hotel police and that we have to deal with the front desk, nothing we said made any difference. I thought that to pay for a plate ( it was not even continental breakfast) of eggs and half cooked potatoes and a plate of salmon and bagel combined total over $80 ( together with what we already paid to Expedia) was to say the least a bit much. My husband got a little upset and told me to pay whatever and start our day. We did not come here to argue and waist time instead of going to Huntington Botanical gardens. At the end of our breakfast we were told that the charge will be something around $13. Why $13 I dont know. We signed the receipt and left tips in cash not wanting to punish the server. I went to the front desk where I showed them my reservation that I made with Expedia and they did confirm that it stated that breakfast was included BUT it was the policy of the hotel that even to their high level clients they only gave #30. After a long "discussion" they agreed to remove the charge. I do not trust them to do since they did not honor the contract in the 1st place. It a SCAM reserve elsewhere.

Staff was great. Very clean hotel. Over priced, also when I booked it said breakfast included and it’s not. Pool was out of service.

Great time

Other than that everything was good. Breakfast in the on-site restaurant was amazing. That alone made the stay great.

Room was outdated. AC did not work so the whole time we were sweating, felt horrible. We told front desk about it and all they were able to do was send us a fan. Disappointed..

The place is very clean and staffs were very helpful.

Staff was amazing

Location Pubic hair clumps on shower wall upon check in No baggage check help

Location Pubic hair clumps on shower wall upon check in No baggage check help

Stayed here for two nights. Staff are very friendly. Lemon water offered in the lobby, basic amenities, and they will hold your luggage if you arrive early or need to leave later in the day after check out. Room was a decent size. I was able to check in a little early, but had to switch rooms from king size to two double beds since that was what was available, at no extra charge, which I didn’t mind.

Passable

The hotel really spoilt us and we’re so extremely grateful. Had been traveling through the States and this was towards the end of our trip. It was also my hubby’s significant birthday and they upgraded our room and gave a few birthday surprises. So kind! Great location. Beautiful hotel, comfy beds, excellent staff at reception. Hotel has an elegant vibe and great view over city hall. We loved Pasadena. Included breakfast a little odd, you simply get a credit towards the Al a carte menu. We mistakenly thought breakfast would be a buffet.

Clean room and quiet

Superb

Very nice place. Clean and conveniently located.

Overall great place to stay

Pool under repair but wasnt communicated until check in, construction site in the lobby. Staff did the best they could

Unfortunately the front desk staff could not find my sister in laws reservation under her name, she was. left waiting in the lobby for over an hour with a newborn, so I thought I made an error and booked a second room only to find that they now had two rooms under her name. incompetent staff with no apology for their severe error.

I paid an additional $30 at checking for breakfast and it was not honored by the restaurant breakfast were scandalously over priced and the staff at the restaurant and the desk were not friendly. Staff

I paid an additional $30 at checking for breakfast and it was not honored by the restaurant breakfast were scandalously over priced and the staff at the restaurant and the desk were not friendly. Staff

A little run down and low grill. Not my memory of the quality I expect d from westing.

Breakfast is a joke… Pepsi can over 6 dollar. Kidding me?

The check in experience was excellent. Who helped me at the front desk was My, he was lovely and very informative! The restaurant and bar had fantastic food options with a great staff as well!

Great location and helpful staff

We had a nice room and the bed was very comfortable, with four pillows and a nice down comforter. There were some issues with our room, though. The bathroom door was difficult to close and some of the paint had been scraped off because of poor alignment. The outlets between the beds did not work. The outlets inside the bathroom did not work either. When we went to checkout, I had been charged $5.42 for making coffee inside the room. The person at the front desk removed the charge. Then, after checking out and leaving, our credit card was charged $9.95. Apparently, housekeeping said that we used a bottle of Fiji water that we did not use. What is going on with housekeeping at this Westin? The beds were comfortable and nice, but the rest was not okay.

It appears that this property is struggling with very visible challenges - primarily in both services and personnel. Our stay was a single overnight, midweek, and we had pre-paid for a king room. When we arrived, we (and about 4 other guests parties) found that not only was there no one at the front desk to check us in, but also no one on the first floor - at all - to help us. It became so absurd that I picked up the phone behind the front desk, and when I reached a hotel operator and told her that we were all awaiting check-in and no one was there, she hung up. Once checked in, we went to our room and found it was a double queen room. I went back to the front desk, and now waited in line again, and reported that we had erroneously been given a double queen. Their response? I'm sorry but the hotel is sold out! I brought to their attention that I had in fact PREPAID for a king room and it was in fact our Anniversary Weekend. The fun was just beginning... They found us an "accessible" king room (which was fine, but hopefully the "fully booked" hotel didn't have guests with disabilities who truly needed the ammenities), but could find anyone to help us with our bags. So, we found an unattended cart in the carport and schlepped our bags ourselves. The same treatment the next day: no one answered our call for bell service -- or a call for the valet overnight parking. And single-ply TP in the bathroom? Don't get me started. Overall, a very unsatisfactory experience.

Nice and a great location

Room was clean and comfortable, really liked the early check-in availability N/A

Room was clean and comfortable, really liked the early check-in availability N/A

Over all great stay. Walkable to good coffee or food spots. Love the gym!

Heavy doors and shower knob hard to pull out.

Clean and well decorated. Heavy doors and shower knob hard to pull out.

Pool was closed and it took forever to have breakfast. For the rest it was very good

This property is convenient to downtown Pasadena which is amazing. Great bed too! It has a beautiful outdoor courtyard.

Exceptional

We received an email after booking saying the pool was closed, and tried to cancel immediately. I called Hotels.com who told me they couldn’t reach the property to cancel but would keep trying. I also tried to call the hotel directly and was hung up on twice before I gave up.

Wonderful place to stay

Clean and great staff

Very good

Room was clean . Staff was helpful and extremely friendly. I can’t wait to return for another stay

Super nice accommodations and very pleasant and helpful maid staff Unhelpful front desk

Super nice accommodations and very pleasant and helpful maid staff Unhelpful front desk

Good room location & size Shower did not work at all

Superb

Shower did not work at all

Exceptional

The property was clean well maintained. The check in experience was Amazing the gentleman who checked us in was Exceptional with his customer service skills. Even though we didnt use housekeeping for our stay the ladies who were cleaning on our floor were getting it done and friendly and smiling. We called the front desk due to issues with our AC and they sent up a wonderful gentleman who actually took time to clean the screens amd explain how it worked we were impressed by his kindness and the extra work he did. The staff were great and ooh not to forget the bartender who suggested the chicken 🌮 she was great. All in all we were very 😊. The only issues that were frustrating were the scaffolding outside our window and the fact that the pool was unavailable which is why we choose your hotel. We plan on traveling back in a month so that Princess Geneva will be closer to her speaking with James Beard foundation.

Very clean. Very “polished” No microwave

Very clean. Very “polished” No microwave

All good. A bit disappointed that breakfast was not included, but could have been depending on who the booking third party was used, according to the hotel clerk. Parking was expensive too. But staff was courteous and room clean

The rooms feel like they could use an update as well as the gym equipment.

Good location and the staff were very friendly. The rooms feel like they could use an update as well as the gym equipment.

Sunbeams (spelling) was one of the best hostess you could ask for. She was amazing during the checkin process

The pool was closed! It was the only reason for me selecting this hotel!

Old. 3 star level... at best. Pool was closed for renovations? No fan in the bathroom, raggedy shower curtain. DO NOT EAT AT THE RESTAURANT. Complete waste of money.

The food was terrible

The room and property were very clean and all the staff were very friendly and helpful.

We checked out and spent a night in San Diego. When we returned we got a much better room higher up in the building. It had good views and no sticky bathroom door 👍

Excellent service!

One more suggestion, the fitness center and some of the machines need a good cleaning. The floor needed to be swept and mopped and the treadmills were dirty.

The lack of transparency on the amenities was absolutely horrendous

The room had a noticeable musty odor upon entering, which unfortunately lingered throughout our stay. It gave the impression that the space had not been properly ventilated or refreshed in quite some time. The room itself was also much smaller than expected, with very limited space to move around or store luggage comfortably. In addition, it felt quite dark and somewhat dreary. Natural light was minimal. Basic conveniences were also lacking. A microwave in the room would have been very helpful, especially for longer stays or for reheating leftovers, but none was provided. Small amenities like this can make a big difference in overall comfort. One bright spot during our stay was the shower. The water pressure was excellent and easily the highlight of the room. Unfortunately, that was not enough to outweigh the other shortcomings. Overall, while we anticipated some disruption from construction, we did not expect the property itself to feel so worn and outdated.

The room had a noticeable musty odor upon entering, which unfortunately lingered throughout our stay. It gave the impression that the space had not been properly ventilated or refreshed in quite some time. The room itself was also much smaller than expected, with very limited space to move around or store luggage comfortably. In addition, it felt quite dark and somewhat dreary. Natural light was minimal. Basic conveniences were also lacking. A microwave in the room would have been very helpful, especially for longer stays or for reheating leftovers, but none was provided. Small amenities like this can make a big difference in overall comfort. One bright spot during our stay was the shower. The water pressure was excellent and easily the highlight of the room. Unfortunately, that was not enough to outweigh the other shortcomings. Overall, while we anticipated some disruption from construction, we did not expect the property itself to feel so worn and outdated.

I accidentally booked two rooms and was not given a refund for the room that was never checked into.

Clean rooms super friendly and helpful staff

Clean rooms super friendly and helpful staff

Room was ok but a bit dated. Only supplies like water bottles and glasses for a single person. Couldn't get it warm enough.

Room was ok but a bit dated. Only supplies like water bottles and glasses for a single person. Couldn't get it warm enough.

Very nice reception upon arrival. Check in process is very easy. Staff are very willing to help. My bed was very comfy. There was no printed information in my room as to hotel information, room service options, local services, and attractions. There is nowhere to park, so you must pay extra to have parking for your car and valet retrieval.

It take quite a while for the staff to fulfil guest's request(some tea bags

It take quite a while for the staff to fulfil guest's request(some tea bags

Location At 3pm our room was not ready. On day 2 our room was not cleaned. They had the cheapest coffee machine at the room. The water bottles were Fiji and prices $9. They gave you rhe cheapest plastic bottle as a courtesy. One per day. Hotel pictures are not as shown. It’s much older. They must be updated.

It takes two phone call and a visit to front office to ask for pair of slippers. and about one hour to deliver two pair of slippers

It takes two phone call and a visit to front office to ask for pair of slippers. and about one hour to deliver two pair of slippers

If I could give this hotel more stars, I would. I lost my mother in the early morning of the day I checked in. I had not slept in over 28 hours and decided I would go to the hotel at 9:30 in the morning. I explained what was going on, and Reginald was so accommodating and helpful. They let me check in 6 hours early with no additional charge! The room was very nice and clean and all the staff were so nice. Thank you again for what you did for me that day.

If I could give this hotel more stars, I would. I lost my mother in the early morning of the day I checked in. I had not slept in over 28 hours and decided I would go to the hotel at 9:30 in the morning. I explained what was going on, and Reginald was so accommodating and helpful. They let me check in 6 hours early with no additional charge! The room was very nice and clean and all the staff were so nice. Thank you again for what you did for me that day.

The hotel didn’t disclose they would have a water shut off during my stay at the Westin Pasadena. Very nice hotel. But they didn’t offer any type of accommodation or some type of reimbursement. The stay was pricy and for the water to be shut off during a select few hours and the water being brown. Felt very disappointed. I wouldn’t mind staying here again but it is unfortunate about the water situation and the water being brown.

The hotel didn’t disclose they would have a water shut off during my stay at the Westin Pasadena. Very nice hotel. But they didn’t offer any type of accommodation or some type of reimbursement. The stay was pricy and for the water to be shut off during a select few hours and the water being brown. Felt very disappointed. I wouldn’t mind staying here again but it is unfortunate about the water situation and the water being brown.

I paid for an extra day in room. I talked to the desk clerk, and was told the room will be cleaned and towelsreplaced, but they weren’t at the call and have it replaced

I paid for an extra day in room. I talked to the desk clerk, and was told the room will be cleaned and towelsreplaced, but they weren’t at the call and have it replaced

It was a great experience all around kudos to guille and Nathan and everyone else. Two remarkable persons who made our visit unforgettable. All great

Staff was great, nice place, hard to beat Pasadena

Staff was great, nice place, hard to beat Pasadena

Excellent customer service from start to finish.

Yes, the room was clean and the staff was nice

Yes, the room was clean and the staff was nice

Great place to stay. Beautiful location, exceptionally friendly and helpfull staff and comfortable beds to boot. Highly recommend!

Great place to stay. Beautiful location, exceptionally friendly and helpfull staff and comfortable beds to boot. Highly recommend!

The room was spotless and the staff was courteous, respectful and helpful.

The room was spotless and the staff was courteous, respectful and helpful.

Staff was great

Staff was great

Everythingwent great

Everythingwent great

Room was clean. Staff are cour

Room was clean. Staff are cour

smooth check in/out attentive staff accommodating

smooth check in/out attentive staff accommodating

Nice room plenty of space and quiet. Staff was very helpful. Great location.

Nice room plenty of space and quiet. Staff was very helpful. Great location.

Staff, valet, room

Staff, valet, room

Musty smelling room but otherwise very nice

Musty smelling room but otherwise very nice

Clean room staff

Clean room staff

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Room was very clean. I didn’t use the gym.

Room was very clean. I didn’t use the gym.

Have stayed here several times and always a convenient, clean, safe and well located hotel. Staff is friendly and attentive.

Have stayed here several times and always a convenient, clean, safe and well located hotel. Staff is friendly and attentive.

Excelent!!! Every year we enjoy the stay on Christmas Eve

Excelent!!! Every year we enjoy the stay on Christmas Eve

Not well up kept.

Not well up kept.

Fine old school hotel with furniture from the 90s in our room (or so it seemed) Chain hotel vibe. Rooms were clean and front desk staff was pleasant. Parking staff for the most part were nice, except for the manager who was unhappy with us receiving a credit since we parked our own car one night.

Fine old school hotel with furniture from the 90s in our room (or so it seemed) Chain hotel vibe. Rooms were clean and front desk staff was pleasant. Parking staff for the most part were nice, except for the manager who was unhappy with us receiving a credit since we parked our own car one night.

Beautiful hotel. Walkable to Old Town Pasadena.

Beautiful hotel. Walkable to Old Town Pasadena.

Good

Good

Staff was very friendly. Room and hotel was very clean and comfortable. Breakfast is not included at this location, but I was not planning for it. Two issues: 1: self-parking can be a bit confusing if you’re not looking closely to get to the parking area (entrance isn’t adjacent to hotel). 2: The corporate decision to require to pay extra for a faster WiFi connection if you’re not an established member of Marriott Bonvoy. It’s not very welcoming to potential customers and is misleading. The signal is enough for phone texting and simple 360p video play on a mobile device, but HD video viewing or active mobile gameplay is not feasible.

Staff was very friendly. Room and hotel was very clean and comfortable. Breakfast is not included at this location, but I was not planning for it. Two issues: 1: self-parking can be a bit confusing if you’re not looking closely to get to the parking area (entrance isn’t adjacent to hotel). 2: The corporate decision to require to pay extra for a faster WiFi connection if you’re not an established member of Marriott Bonvoy. It’s not very welcoming to potential customers and is misleading. The signal is enough for phone texting and simple 360p video play on a mobile device, but HD video viewing or active mobile gameplay is not feasible.

Didn’t experience any issues during our short stay.

This is the only place I stay, when I am in Pasadena. Perfect in every way

This is the only place I stay, when I am in Pasadena. Perfect in every way

Thank you for the excellent services!

Thank you for the excellent services!

We were there December 2025 and it was decorated beautifully. The staff were friendly and welcoming. Plenty of places to eat in walking or driving distance. The guest parking area would be my only issue. We ended up valeting the whole time we were there. Overall an amazing hotel experience and I would most definitely stay again.

We were there December 2025 and it was decorated beautifully. The staff were friendly and welcoming. Plenty of places to eat in walking or driving distance. The guest parking area would be my only issue. We ended up valeting the whole time we were there. Overall an amazing hotel experience and I would most definitely stay again.

Friendly staff.

Friendly staff.

Pleasant room, unfortunately pool was closed and loud dog barking in next room on 3rd night

Pleasant room, unfortunately pool was closed and loud dog barking in next room on 3rd night

Lovely area and close to everything.

Lovely area and close to everything.

Your email subject was “How did you like the breakfast at Westin....” . Well I was told at check in that breakfast wasn’t included (I booked through Expedia). I waited almost 30 minutes for a luggage cart for my bags (I was self parking) all the valet’d cars got immediate help w bags. Self parking is very confusing, not explained well at all by check-in or valet crew.

Your email subject was “How did you like the breakfast at Westin....” . Well I was told at check in that breakfast wasn’t included (I booked through Expedia). I waited almost 30 minutes for a luggage cart for my bags (I was self parking) all the valet’d cars got immediate help w bags. Self parking is very confusing, not explained well at all by check-in or valet crew.

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1st * The staff helping with reservation changes and positive interactions with all staff. I’m picky since I’m paying * I felt welcomed and respected A large hotel with the warmth of a family owned inn

1st * The staff helping with reservation changes and positive interactions with all staff. I’m picky since I’m paying * I felt welcomed and respected A large hotel with the warmth of a family owned inn

Clean room, staff, convenience. Property is well maintained

Clean room, staff, convenience. Property is well maintained

The second room was up on the 9th floor and had no issues plus a much better view (we did enjoy getting upgraded). The staff were all very friendly at the front desk but the kitchen staff seem a bit stressed and hurried. Breakfasts from the menu were good but the buffet breakfast on the last day left a lot to be desired, burnt bacon, limited choices and no pastries or oatmeal of any kind. All in all still a pretty good value and great location

The second room was up on the 9th floor and had no issues plus a much better view (we did enjoy getting upgraded). The staff were all very friendly at the front desk but the kitchen staff seem a bit stressed and hurried. Breakfasts from the menu were good but the buffet breakfast on the last day left a lot to be desired, burnt bacon, limited choices and no pastries or oatmeal of any kind. All in all still a pretty good value and great location

Great area , very quiet.

Great area , very quiet.

Exceptional front desk staff. My was amazing and so helpful with everything, Location is great, rooms are clean and comfortable and there is a great fitness center.

Vault parking staff is the worst ever I have met

Ok downtown hotel - overpriced parking typical of Pasadena, mediocre Breakfast. Nice staff

Ok downtown hotel - overpriced parking typical of Pasadena, mediocre Breakfast. Nice staff

Everything was great. The staff was always courteous

Everything was great. The staff was always courteous

Always a fabulous stay!

Always a fabulous stay!

Housekeeping attempted to enter in middle of the day of our first night stay, without knocking. Very unsettling.

Housekeeping attempted to enter in middle of the day of our first night stay, without knocking. Very unsettling.

Clean and quiet

Clean and quiet

Always a wonderful place to stay in Pasadena.

Always a wonderful place to stay in Pasadena.

Great service, excellent location

Great service, excellent location

Yes! My was a great help!

Yes! My was a great help!

Clean ro

Clean ro

Excellent service and a quick (no lines) check in. Spotless room, and a great view of the San Gabriel mountains to the north. The hotel is easy to find, just off the 210 freeway. Very comfortable beds. All good! Highly recommend.

Excellent service and a quick (no lines) check in. Spotless room, and a great view of the San Gabriel mountains to the north. The hotel is easy to find, just off the 210 freeway. Very comfortable beds. All good! Highly recommend.

Lovely staff and clean room. Bathrooms are small and awkward try and find space for personal items. Rooms are dark. Glich was housekeeping forgot our room Saturday. We were eventually given two nights of free parking as compensation.

Lovely staff and clean room. Bathrooms are small and awkward try and find space for personal items. Rooms are dark. Glich was housekeeping forgot our room Saturday. We were eventually given two nights of free parking as compensation.

Clean room, great staff

Clean room, great staff

In rooms, great staff everything was wonderful.

In rooms, great staff everything was wonderful.

It is clean and well maintained Nicely decorated for the season

Bathrooms need upgrading

Friendly staff NO WiFi ! To register to some App., is most difficult for seniors ! TV went OFF at 8 pm, “no connection”, but several stations like Lifetime available, no regular channels. One phone not working, actually not a major problem. The rug not cleaned up to bottom of bed. Crumbs on floor when I pulled covers back at bottom of bed frame!

The rooms near mine were very noisy, I'm giving them a pass because it is the Holiday season and many companies are having their Christmas parties. However very noisy until after midnight.

The rooms near mine were very noisy, I'm giving them a pass because it is the Holiday season and many companies are having their Christmas parties. However very noisy until after midnight.

Clean, up to date and great service.

Clean, up to date and great service.

It was a wonderful experience and great place to stay. The room was spacious and clean, and bathroom was nice and modern. Some things to know are parking is an overnight fee of $19, breakfast is not included but the restaurant is great! There is a gym to use on the 4th floor. So I look forward to staying here again

It was a wonderful experience and great place to stay. The room was spacious and clean, and bathroom was nice and modern. Some things to know are parking is an overnight fee of $19, breakfast is not included but the restaurant is great! There is a gym to use on the 4th floor. So I look forward to staying here again

Very good

Very good

Property could get a refresh. I was expecting more from a Westin. I should not have been surprised given the « good » price. And the outdoor pool was closed : ( good location, walking distance to old town, shops and restaurants.

Property could get a refresh. I was expecting more from a Westin. I should not have been surprised given the « good » price. And the outdoor pool was closed : ( good location, walking distance to old town, shops and restaurants.

Yes the room was spotless but the maid did not resupply a some material like coffee

Yes the room was spotless but the maid did not resupply a some material like coffee

Courteous & friendly staff. Clean rooms. Great location.

Courteous & friendly staff. Clean rooms. Great location.

Excellent stay

Excellent stay

Thank you Carla

Thank you Carla

Friendly staff, nice property and rooms.

Friendly staff, nice property and rooms.

Stayed for a conference and enjoyed. Polite front desk. Slightly older but still well kept.

Stayed for a conference and enjoyed. Polite front desk. Slightly older but still well kept.

We had no idea about the spectacular wild parrots of Pasadena until they started flying in to roost in the trees surrounding City Hall - one block away from the hotel! It is a mesmerizing and incredulous sight and sound show! It happens every day at dusk, and an experience you'll never forget!

We had no idea about the spectacular wild parrots of Pasadena until they started flying in to roost in the trees surrounding City Hall - one block away from the hotel! It is a mesmerizing and incredulous sight and sound show! It happens every day at dusk, and an experience you'll never forget!

We were upgraded to an executive king room, which was very lovely. The beds at the West center are always very comfortable and the bathrooms clean. Good shower.

We were upgraded to an executive king room, which was very lovely. The beds at the West center are always very comfortable and the bathrooms clean. Good shower.

Very comfortable hotel in an interesting area to walk around with restaurants near by. Recommended

Very comfortable hotel in an interesting area to walk around with restaurants near by. Recommended

Great location and good valet parking service though not cheap at $28/per night. Cleanliness is an issue. Stained towels throughout my stay, dirty/unswept bathroom floors, broken/loose toilet seat. Two days I asked the reception desk to ensure my room gets housekeeping service while I am out for the day and it didn't get done.

Great location and good valet parking service though not cheap at $28/per night. Cleanliness is an issue. Stained towels throughout my stay, dirty/unswept bathroom floors, broken/loose toilet seat. Two days I asked the reception desk to ensure my room gets housekeeping service while I am out for the day and it didn't get done.

There was a cockroach in our room, so we got "upgraded" but the upgrade was a smaller room with more traffic noise. When we pointed this out the person at the front desk was rude and unhelpful. We then complained to the day staff the next day, they were much nicer, but the hotel offered us nothing to compensate for the bad experience. Really quite a let down given the cost. While the lobby of the hotel is nice, the rooms are small and no different than a motel room.

There was a cockroach in our room, so we got "upgraded" but the upgrade was a smaller room with more traffic noise. When we pointed this out the person at the front desk was rude and unhelpful. We then complained to the day staff the next day, they were much nicer, but the hotel offered us nothing to compensate for the bad experience. Really quite a let down given the cost. While the lobby of the hotel is nice, the rooms are small and no different than a motel room.

Room

Room

Beautiful stay

Beautiful stay

Room was clean and large, although simple and somewhat sterile. Check-in was efficient and easy. L

Room was clean and large, although simple and somewhat sterile. Check-in was efficient and easy. L

The maid service was excellent

The maid service was excellent

Our room was very nice. Except for the cobwebs in the corners of the window, everything was lovely.

Room is very tired looking and dated - window has a crack. Room view is not good. Pillows are not comfortable. No water bottles provided as a courtesy, although I could purchase for $8 each.

Very nice hotel in good location. Very accommodating staff.

Staff was not friendly or helpful. Room down the hall flooded/had a leak. There water puddles in the hall and doorway. No communication from hotel staff, just woken up by noisy work crews and plastic wrap everywhere. Don’t stay here unless you want to be mistreated and ignored.

Room could use an update

It was Well-designed and comfortable, with lots of storage. Also a great location on the edge of old town.

Staff was very nice though.

Great experience! Would definitely recommend!

Reception at Front Desk excellent

Great check in, nice facility though dated. Room had popcorn ceilings. Bathrooms only had one towel per person and the room was cold with only a thin extra blanket.

Check in clerk and clean room

This is an old world business hotel, and could do for a remodel soon. Totally fine for the incredible price, but not anything you would want to go back to. I would especially recommend doing some thing about the relatively boring breakfast menu, although the surface in the restaurant is always amazing. What happened to the free coffee? Also special shout out to the front desk staff and the valet staff. Excellent as always.

Room was clean, sheets were crisp, and the room was quiet.

Bed was ultra comfortable, everything about this visit was impeccable! My and Reginald were the epitome of perfect customer service. So professional yet very friendly not stuffy. You are very lucky to have them on your staff. This will be our new go to place when in Pasadena. Well done.

staff terrific

Expedia charged for a surge due high demand, but did not divolge the hotel did not have a hot tub or pool working. This was one of the main reasons we stayed at this location. Nothing was done by the hotel and Expedia made an incredibly weak attempt to make things better by a lackluster offer only beneficial if I spent MORE money with them instead of fixing the originally issue.

Another great stay at the Westin! The staff is always super friendly, the rooms are clean, and the location is great!

Great staff!!

Roaches at the restaurant bar

Staff was very cordial and engaging. Always said hello and were not afraid to make small talk.Clean rooms and facilities. definitely recommend

Staff was great

The room’s carpet was ripped and there was poorly done caulking in the bathroom. Staff members were very friendly and helpful.

Staff was exceptional

Excellent, clean and starting to renovate great location and great price

Clean, quiet, comfortable. The staff was helpful, got us checked in early without an early fee. Great location to walk to the convention center.

It was good. The mountain sight was good too

All was great except the bathrooms need to be upgraded.

The price was reasonable. It was very convenient for us. It was also very quiet and clean. Staff were friendly.

staff was very friendly and helpful and a perfect location

Had an excellent stay

Clean room and peaceful

Clean

Very comfortable

Use the Valet service as Self Parking is not ideal.

Parking accommodations were not ideal. Not a lot of options besides valet.

Great area and staff

Clean quiet

The hotel is absolutely amazing, great and friendly staff too.

Wonderful staff at the reception, restaurant and around the hotel.

Pleasant park like

It's a nice, comfortable and convenient place to stay, but we had 2 disappointments: 1. Prior to our stay, we received an email alerting us that the "outdoor pool" was closed for maintenance (has been for months, it turns out). We inferred, though, that the *indoor* pool would be open, and planned to use it. Alas, there is no indoor pool! They should have written "swimming pool," not qualified it by saying "outdoor" when that's the only pool, and they should have offered the use of a pool at one of the several nearby Marriott properties. 2. The fragrance of the cleaning material they use throughout the hotel is very strong and pervasive, and irritated my airways.

Great front desk and restaurant staff. Thank you!

Nice hotel. Friendly staff.

Convenient to dining

😊

Welcoming atmosphere.

Nice staff location and rooms

Location to

Pillows are a little bit to big, smaller ones would be awesome

Valet Parking scratched my car and the pool was not in service and will not be in service for months

We were first put into a very dirty smelly room. The mirror had some sort of lipstick or something smeared on the mirror. The pool was out of order, but after complaining they gave us a much better room and pool pass to the Hilton, a couple drink tix and breakfast to make up for the first night. Alisa and Jessica helped us out.

They did not have the room I reserved and then switched me to a room that had a weird smell and then finally I got a room, but it was a lot of hassle

Staff was very friendly

Comfortable stay

Bathroom poor, toilet sounds like train station, no dimmer light, no walk in shower. Bedspread too heavy - need duvet only. Only one comp bottle water with room.

Wonderful staff

Nice clean and quiet decent set up, will be back

Thanks

Was a wonderful & relaxing get away.

Nice property but sadly the pool and hot tub were closed when we were there. Important to check this before you book this hotel.

Gift shop closed Understaffed dining room

Horrible front desk service!

Always one of my favorite hotels.

Great hotel

Clean and convenient. Lots of shops and dining options that are just a 10-15 minute walk.

The hotel is in a great area and staff are very nice. Decent happy hour in the bar.

Nice hotel & stay. Pool was closed

Very nice !!!

Nice clean property with friendly staff. Rooms are a little small.

The room you call living room and the beautifulness of the outside.

The property was very clean and well taken care of . Staff was very friendly and helpful and the room had everything we needed. Would definitely stay there again.

Great location

Location is great. Restaurant was concierge. Only down point is bathroom sink counter..its non existent. Everything else is great.

Great hotel in a walkable location within Pasadena.

The moment you walk in it smells amazing love the esthetic. The room was very cozy and clean loved it!!!

We arrived around 2 PM and went straight to the bar restaurant. The only two TVs were on the same NFL game. I politely asked if we could turn one of the TVs to a specific game. The bartender said no with no reason.

Everyone was so polite and helpful. Beds were comfortable and everything was clean.

Room was clean, but amenities lacking a little. No soap in shower, stingy on towels, no other toiletries, only one restaurant/ bar.

Conveniently located. The room is spacious and comfortable.

Room and housekeeping were great. Location is safe & convenient especially to Rose Bowl and good restaurants in Pasadena. Service in hotel restaurant & bar were not great. Seemed overwhelmed.

It's a pretty classy hotel. Staff was top notch along with the rooms. 1 mile walk to old town, and there are plenty of restaurants and shops there. The one thing I didn't like was the parking. It's public parking and although there's dedicated spaces for the hotel, you still have to get a ticket and pay for everytime you exit. And about 80% of those spaces were for compact cars... so it's pretty tight.

The pool was closed hope it will be open next stay in November for Thanksgiving weekend…!

Check in was a breeze. The staff was very friendly and accommodating. Parking was easy. However, the parking connected to the hotel is technically 'public parking' with no in and out privileges ($19 per day). If you valet a vehicle, you do receive in an out privileges. But the cost is $29 per day. The pool was closed due to renovations (they let us know during booking and upon checkin). The area is fairly quiet and safe. But the local parrot population is VERY loud! It did not impact our stay. Plenty of food options within walking distance. Or there is a restaurant attached to the hotel (we did not eat there). I would stay here again.

Wonderful

Nice!

Always excellent service

The AC was not great. Room felt muggy.

Beds were not to cunfy, but okay,rooms clean,staff super friendly, I will stay at the Westin Again. Bye,bye, Pasadena,see you soon.👍

It’s a great place to stay for local events. Prices are good. The bed was amazing. The walk around the courtyard is beautiful with the walkway and the fountains. ⛲️

As expected for a hotel

Out of date room

Hotel was in a great location and had the comfortable Westin beds. Check in staff was lovely. Not one of the nicer Westin’s I’ve stayed at - definitely looking a bit tired. Bedspread had stains on it and bathroom was okay (could use a refresh). Also not great that the self-park did not have in/out privileges at $19/day (only valet at $28/day did).

Attention: Mr Tim Lusher 191 Los Robles Avenue Pasadena CA 91101 Dear Mr Lusher, Recently I made a reservation at your lovely hotel. We had last stayed there when it was a Doubletree Hotel thirty-five years ago to celebrate my wife's 40th birthday and we thought to mark her 75th birthday it was time to do it again! When travelling to your premises we were shocked and dismayed to open an email informing us your swimming pool was not in service! While the pool was not first and foremost in our decision-making in choosing your location, it was a significant factor, a factor that should in someway be compensated for, given the degradation of your product and our desires. Consequently, I responded to this email and so inquired. I got no response. Givem the lack of response, prior to arrival, I phoned your hotel and asked for you. A lady by the name of Jessica answered the phone, she said you were in meetings. I asked for a return call. She said you were a very busy man. I again asked for a return call. She in essence suggested at least three times that I was a "dumb ass" for not seeing on Expedia's site that the pool was closed. What I did see, and I went back subsequently to confirm, was on the lead page a beautiful photo of your swimming pool (with no red letters with embossed overlay stating closed). On that page I then chose "select you room" where I was taken to another page with another beautiful picture of the swimming pool.

I loved the area surrounded by beautiful architecture.

Pool was closed

Great location with restaurant on site and others within walking distance. Located in a historical part of town. Very clean inside the room and throughout the entire hotel. Friendly helpful staff. Reasonably priced. Would highly recommend.

This hotel is tired. The room was okay but they gave me a urine stained sheet and the pillow had something on it.

I would love to stay again

No comment

Love it really nice

Nice interiors

Spotless

Always friendly service is enjoyable

The bed was very comfortable

Great place to get away to. We took a tour at JPL and spent the night here and loved every minute of it. We're already planning another trip so we can stay here again.

Very comfortable and well appointed rooms. Self parking $19 a day, just too high. Several family members were staying here and we all enjoyed the stay.

It was okay. Not really worth the hefty room rate imp

Everything was perfect- location, room, cleanliness…… I didn’t love the pillows but still slept well. My son who lives in Pasadena and I enjoyed the outside area - quiet & beautiful, great service from the restaurant providing drinks and really good chips and guacamole

The staff are incredible. Kind and professional.

Great experience, loved the friendly staff.

Westin never disappoints, great amenities. Very attentive and friendly staff. Close to everything within walk in distance.

Great hotel. Very comfortable and clean. Large room. Great price. Staff from the front desk could be nicer.

I don't understand why such a nice hotel has such awful food. I've stayed several times now, and even breakfast was bad. The facility is great, your people/staff are very nice. But in Pasadena, it would be great to have better breakfast and dinner at the hotel.

Nice priced well

We had event at Caltech and stayed here. Excellent location with many restaurants in walkable distance. Very nice and safe neighborhood.

Nice size and clean room, comfortable bed!

I love this property

It was such a great value for the price and the location can’t be beat

Pool was unavailable due to a maintenance. I was hoping my 13 year old would have a good pool to swim in during his summer vacation.

Always great food.

Nice hotel, good location. Friendly staff. Very dated rooms with filthy carpeting.

The entrance needs a larger marker or sign off of Los Robles, as it's easy to miss the turn into the property. I know that's probably something that can't be controlled, but it's just an issue I noticed.

Thank you

Wonderful place with good service. Our only complaint is that the pool was being serviced and not available during one of the hottest weeks of the summer! Love the outdoor seating and location.

AC was broken. Room tempt was high 100 degree. The front desk did not care

Very dog friendly.

Great customer service clean hotel and friendly people

This is a nice property, but could use some updating. The pool was closed, and is closed for several months. Like the location. It was a nice stay, but had to request my room to be cleaned twice during a 3 night stay. That was disappointing.

Location

Very quiet hotel, food was amazing, no pool hot tub

Everyone working there is so nice and the property is lovely! I stay here every August for CatCon and look forward to returning next year!

We always have a great time at the Westin Pasadena. Thank you for always making us welcome. Carla w

Well kept

Enjoyable hotel at the end of old Pasadena. Location is great for ease of access on and off the freeway.

The location is excellent, but the hotel feels outdated and was quite noisy during my stay. During checkout, the staff attempted to charge my room despite the fact that I booked and paid through a third party site.

Good location. Nice restaurant.

Love the employees, all were wonderful and welcoming. Prices were a little high . We will stay again but never eat there, $ 70.00 for a breakfast was extremely high, wasnt serv on golden plates.

Room was not an upgraded room as previous stay. AC really needs to be improved. Location is prime and that’s the selling point. But parking staff seemed a little annoyed at times and pool not being available truly was a let down. Bath tub was extremely slippery .