Universal’s Loews Portofino Bay Hotel

Really handy location, close night to City Walk and the town older parks, whilst far enough away to feel away from the action. Will be back again.

By far the BEST hotel ever

Beautiful resort with an amazing vibe!

It was very specious and the facilities were good Sometimes the staff were a little slow to facilitate requests. For example I looked for an extra cover for our rollaway bed and had to contact guest services three times in order to get it.

Very good hotel, the staff was very friendly and welcoming.

Everything, Luxurious, great transport to parks and ideal that you get express passes Nothing

We would stay again, but only for the perk of the passes.

Exceptional

Nothing Everything

Very nice rooms and staff is very helpful if u needed anything. Just wish the walls weren't so thin. Could hear everything going on in the halls. Otherwise great hotel would recommend!

Multiple pools, good food and easy access to the parks

We had a great time, my husband, kids and I. Very peaceful safe clean and accessible. I higly recommend this hotel. Great food options. We loved it completely.

Amazing place for the price, we'll equipped with good travel service to and from the parks

The property was located very close to Universal and the boat transportation was excellent. The theming of the resort was also excellent! The rooms are a little dated but overall very comfortable.

Amazing experience, easy to get and from the studios!

We were pleasantly surprised to hear our room was ready at 7:30 am (which felt almost unheard of!). Since we were heading straight to the parks, we decided to check it out later. In hindsight, the early readiness was a bit of a red flag, especially considering the hotel staff checking us in had said the hotel was fully sold out the night before. Unfortunately, the room didn’t seem to be cleaned very thoroughly. There was hair in the tub, small bits of garbage left behind, and the towels had visible makeup stains. It was a bit disappointing after such a great first impression and coming from such a high cost hotel stay

Friendly staff! Beautiful property!

Wonderful stay, beautiful pool areas and all things needed provided. A great stay

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Very good

This is one of the most beautiful places I’ve stayed in Orlando. The staff are great and the rooms are beautiful. We’ve managed to get a bay view room each time we’ve stayed and I would highly recommend

Great transportation to and from Universal and Island of Adventures.

Our room was clean and spacious. The resort was so pretty and transportation to and from the Universal parks was very efficient. It was difficult to get from the lobby to our room. We had to go down a flight of stairs (elevator) then to another building and up an elevator and down a long hallway.

Our room was clean and spacious. The resort was so pretty and transportation to and from the Universal parks was very efficient. It was difficult to get from the lobby to our room. We had to go down a flight of stairs (elevator) then to another building and up an elevator and down a long hallway.

Exceptional

Exceptional

Loved our stay! Easy access to the Universal parks as well as fabulous on-site restaurants and bars. So much fun!

Staying at Loews Portofino Bay Hotel at Universal Orlando Resort felt like being in Italy from the moment we arrived. Kate was absolutely amazing at the check in, so kind and supportive, especially as we were really in need of a break due to family circumstances. She truly went above and beyond and even surprised us with a complimentary room upgrade, which made our stay unforgettable. Our bay view room was stunning. The location was perfect with a relaxing boat ride straight to Universal Studios, and the included express pass was a huge bonus. Honestly, it was one of our best memories in Orlando, and we’re already planning to return. Kate really made the whole experience exceptional. - Thank you Honestly, there wasn’t much to dislike.

Staying at Loews Portofino Bay Hotel at Universal Orlando Resort felt like being in Italy from the moment we arrived. Kate was absolutely amazing at the check in, so kind and supportive, especially as we were really in need of a break due to family circumstances. She truly went above and beyond and even surprised us with a complimentary room upgrade, which made our stay unforgettable. Our bay view room was stunning. The location was perfect with a relaxing boat ride straight to Universal Studios, and the included express pass was a huge bonus. Honestly, it was one of our best memories in Orlando, and we’re already planning to return. Kate really made the whole experience exceptional. - Thank you Honestly, there wasn’t much to dislike.

Exceptional

Superb

Great stay!

Beautiful property with kind and accommodating staff!

Loved it

Exceptional

Early access and express past for the parks This hotel does not provide you a 5 star experience: - at the reception was not welcoming and friendly, they are always looking tired to help. - no slippers in the room, no bathrobe. - no one replied me to the questions prior to the stay

Exceptional

Early access and express past for the parks This hotel does not provide you a 5 star experience: - at the reception was not welcoming and friendly, they are always looking tired to help. - no slippers in the room, no bathrobe. - no one replied me to the questions prior to the stay

Exceptional

Check in took a little while around noon because all four staffs were tied up with various issues with other guests. The property was amazing. We really enjoyed the gelato shop and the scenic boat ride to the City Walk. Room is being serviced every other day which was a surprise to me.

Really great all around place to stay

Exceptional

Room in need of refurbishment

Booked the hotel for the express passes at the park, which worked well. Some of the housekeeping and maintenance was a little lacking. Staff were friendly, professional and helpful. Gardens looked beautiful, sadly we didn't have the weather to explore them. I definitely would not pay the money just for the hotel.

Absolutely fantastic. We got an amazing room with a balcony overlooking the bay which was incredible

We booked a garden view on East Wing but got upgraded for my wife’s birthday to a harbour view which was stunning. The whole hotel is beautiful especially the harbour area, so calm and relaxing. The Thirsty Fish bar was really good and Sals market deli had really good food and large portions.

Nice beds Very big .

Convenient, special, lovely and helpful staff Room could have been a little cleaner for the price (around windows, the tiles in the bathroom bordering the wall etc).

Very good

Hotel is beautiful but the rooms need a little update and maintenance. It’s centrally located so transport to Universal City Walk Universal Studios and Islands of Adventure just a boat ride away. Quick ride to Epic as well, so super convenient. Overall I was pleased with our stay. With a little updating of the bathrooms and maybe adding a few amenities like free bottled water for the Kerig and/or a water filling station in the ice machine room, this would be a perfect 5 stars.

I want to give a shout out to this hotel, my son came down with food poisoning and they allowed us a later check out at no cost to give us time and somewhere to stay til our next hotel

Very clean.Staff friendly & helpful.Plenty of places on site to eat .Water taxi to Universal Studios or a short walk.Fee Express passes whilst staying as well

Superb

Amazing property

The Hotel was amazing, exactly what we wanted. Nice big clean room with a view of the lake and court Yard. The staff were very friendly and the express pass that is included was a great bonus. Great location to the parks with a boat ride or a 10min walk to City Walk.

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Loved the look and feel of the hotel on approach Breakfast was expensive and the portions were far too big

Beautiful hotel but overpriced with no amenities. I guess you pay for the location as it’s a 15 min walk or 5 min ferry ride to universal.

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That said, the hotel is pricey for what you get onsite. The rooms are spacious, but they do feel a bit dated for the cost. Service was good overall but not consistently exceptional. The restaurants and room service are average…not bad, but also not exceptional. The pool is also average…was looking forward to the hot tub…warm, but def not quite what I’d expect at a resort. Overall, it’s a great choice if you plan to take advantage of the park perks—but not the best value if you’re looking for a luxury resort experience.

Superb

Beautiful property with lots to do. Room service food was not the greatest. Recommend skipping that and just going to get food elsewhere. Food from room service was horrible.

Beautiful property with lots to do. Room service food was not the greatest. Recommend skipping that and just going to get food elsewhere. Food from room service was horrible.

Exceptional

Staff was extremely helpful

Location was perfect! Lovely restaurants around to walk to, huge rooms with large bathrooms Everything was great apart from the bedding, you get sheets and a duvet Sheets clean but duvet was disgustingly stained with urine and sweat!!

Excellent hotel, includes Express Pass for the parks, and there’s a water taxi to Universal CityWalk. nothing

Very nice. Conveniently located

Very good

Superb

Five out of five stars this place is great, especially since they give you the express passes well worth it

Great room. No walk in shower.

Convenience to the parks Lovely pool area More choices for eating at breakfast time would be preferred. More umbrellas around the pool would of been beneficial.

Exceptional

Location

The staff were great, the location was perfect, the beds were really comfortable and the general vibe was very relaxing. The buffet restaurant wasn’t great and is a poor offering for how good the overall hotel is. The queues for the water taxi is the morning got quite long.

Exceptional

The hotel is in beautiful settings - as you approach it, either on foot or by boat, it is a real treat for the eye. The staff were very helpful and our room was well presented and spacious. It would have been helpful to have had access to the pool areas, which were unavailable due to “inclement weather”. The challenge with that is that there is very little else to do with kids when you’re staying in a hotel, so some thought about how to keep the pools open in the rain would be valued.

so close and convenient if you’re going to the parks but i will say the walk to the garage is a big one be ready if you’re self parking

Exceptional

Excellent facilities , loved the quilts on bed Unfortunately an irresponsible pet owner allowed their dog to foul on our hallway which was dealt with by staff

Great

The Club Lounge was lovely. I'm glad I booked a club level room. It was bright and clean and the people working there were friendly and accommodating. Good buffet breakfast and dinner each day.

Beautiful hotel and rooms with many dining options and lovely pools was worth for the express tickets to the parks

Exceptional

Room wasn’t ready when we were told it was. Had to make up the sofa bed myself and call housekeeping for a duvet for that bed

Stayed for 1 night, what we saw and used was lovely, beds very comfy. Staff very friendly and helpful. Express pass made huge difference in the parks

Would recommend.

It is convenient to get to universal studios from the hotel.and you can get express tickets .

The rooms were comfortable and well-maintained, and the entire property was spotless. We especially loved the peaceful walkways, the stunning architecture, and the cozy evening lighting—it creates such a relaxing and romantic ambiance. The pool area was fantastic, perfect for both relaxing and enjoying time with family. Everything was well organized and never felt overcrowded. What really made our stay special was the overall experience—the attention to detail, the atmosphere, and the way everything just felt easy and enjoyable. It’s a perfect place for a family getaway, a couple’s retreat, or simply to unwind and recharge. We truly enjoyed every moment and would definitely come back again. Highly recommended!

Excellent choice for visiting Universal Studios

It is a beautiful place with great restaurants and a delightful Gelateria! It makes you feel like you are in Italy before heading over to the craziness of Universal.

The rooms, service and the beautiful resort is wonderful ? Nothing

We rented the room with 2 Queen beds that fits 5 people. The room was big, spacious and very clean. We all loved it. The only thing we noticed was that there was no fridge, so we had to end up throwing away the meat that we bought for wraps and sandwiches to take to the park with us. Also, there was no exhaustion fan in the bathroom, which was an inconvenience. The restaurant with the buffet optional menu was fantastic! We all loved our stay very much.

Very large property. Be prepared to walk

Excellent location and the staff is awesome

A bit under whelming, the water pressure and temperature in showers are disappointing.

Check in was quick and easy, lots of places to get food and drinks, water taxi for the parks.

Loved it

It was very peaceful even though it’s so close to the parks! Nothing!

Gorgeous rooms, helpful staff and the express passes were a life saver.

Gorgeous rooms, helpful staff and the express passes were a life saver.

Beautiful hotel clean rooms. Pleasant staff. Great accommodations for a Universal vacation

Beautiful hotel clean rooms. Pleasant staff. Great accommodations for a Universal vacation

Fantastic hotel and staff. A bit old school, but very clean and convenient for a Universal Studios trip. Was a bit disappointed that the express pass did not include Epic - but that's on me for not reading the fine print. Super helpful concierge too. Great experience.

Fantastic hotel and staff. A bit old school, but very clean and convenient for a Universal Studios trip. Was a bit disappointed that the express pass did not include Epic - but that's on me for not reading the fine print. Super helpful concierge too. Great experience.

We had a beautiful room and everyone was just so friendly that worked there. It is our favorite hotel in universal

We had a beautiful room and everyone was just so friendly that worked there. It is our favorite hotel in universal

Great hotel layout, cool pools, and good restaurants

Great hotel layout, cool pools, and good restaurants

The italian style

The staff was outstanding from the moment we got out of the Uber to the time we had to head home. The room was amazing very clean, had a great view of the resort and nighttime fireworks and drone show.

The staff was outstanding from the moment we got out of the Uber to the time we had to head home. The room was amazing very clean, had a great view of the resort and nighttime fireworks and drone show.

Very nice hotel close to universal studios

Very nice hotel close to universal studios

The location Felt a little dated

Large comfortable room.

Large comfortable room.

Everything was perfect

Everything was perfect

The location was nice, the staff was very welcoming The location of the room was a bit too far from the club room andthe overall structure of the hotel seemed a bit complicated at first

The staff were great, and you can’t beat the location. Wayyyyy too overpriced for what it is.

Beautiful hotel. Stunning views a feastcforxthe eyes. Very cheerful and helpful staff. Beautiful rooms and well appointed. I would stay again in a heartbeat. 5 star service.

Beautiful hotel. Stunning views a feastcforxthe eyes. Very cheerful and helpful staff. Beautiful rooms and well appointed. I would stay again in a heartbeat. 5 star service.

room was great and bigger than expected

room was great and bigger than expected

Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!

Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!

Room was clean bed comfortable staff friendly

Room was clean bed comfortable staff friendly

Beautiful

The room was clean, and most of the staff seemed very friendly.

The room was clean, and most of the staff seemed very friendly.

front desk is good！

front desk is good！

Everything Very good service Nothing

The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved. The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.

The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved. The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.

Price of food. In the Trattoria during lunch, very small menu alternative but great prices. Even I have the money, is absurd to pay $25 dollar for a chicken sandwich of less than 3 onces. In my room the TV don't function.

Exceptionaly overpriced. My bathroom was not in good shape. Huge private event that took up all of night space outside.

The hotel is obviously quite old and really needs a refurbishment. The front desk people are poorly trained and several billing errors took forever to correct. The boat transfer to Universal is fine going in the morning, but terrible at night waiting 2 to 3 hours in line as so many people are attempting to return to hotel. The costs are inflated based on staying close to Universal. Everything costs more than expected or than it's worth.

The hotel is obviously quite old and really needs a refurbishment. The front desk people are poorly trained and several billing errors took forever to correct. The boat transfer to Universal is fine going in the morning, but terrible at night waiting 2 to 3 hours in line as so many people are attempting to return to hotel. The costs are inflated based on staying close to Universal. Everything costs more than expected or than it's worth.

Loved the location, the express pass option, the boat to universal, the pool … everything!! Staff so kind and welcoming. We have no complaints

Very old, far from check in

The property is beautiful. It transports you to Italy. The restaurants were great food was good cocktails delicious and atmosphere was wonderful. The location to the parks was great. I enjoyed the walk. Only one place to grab and go for coffee . Lines were very long.

Food and fruit options were great. The staff was outstanding! Thank you so much Ja, Robert.and Jessica for a wonderful experience, we felt so special!

Food and fruit options were great. The staff was outstanding! Thank you so much Ja, Robert.and Jessica for a wonderful experience, we felt so special!

The room however could be little bit more specious

The room however could be little bit more specious

Excellent staff restaurants and rooms!

Excellent staff restaurants and rooms!

It was so fancy and boating transport was excellent. Room service was exciting. All other service was excellent

It was so fancy and boating transport was excellent. Room service was exciting. All other service was excellent

Thank you

Thank you

Beautiful property, including the beautifully landscaped Villa pool. Room was very comfortable. Mama Della’s Ristorante was charming and the food was delicious. Buffet breakfast at Trattoria del Porto was also delicious but the chafing dishes didn’t keep the food hot enough. Our waiter, Bryan, was a gem!

Beautiful property, including the beautifully landscaped Villa pool. Room was very comfortable. Mama Della’s Ristorante was charming and the food was delicious. Buffet breakfast at Trattoria del Porto was also delicious but the chafing dishes didn’t keep the food hot enough. Our waiter, Bryan, was a gem!

Italian Restaurant on site was delicious! We got coffee and breakfast at Starbucks each morning. Ferry was never a long wait. Staff was friendly! Being able to check our bags for the day was definitely helpful.t

Room ready early to get on and enjoy day at the parks without disruption

Room ready early to get on and enjoy day at the parks without disruption

Excellent hotel, customer service, clean, beautiful facilities. Would go back again.

Excellent hotel, customer service, clean, beautiful facilities. Would go back again.

Absolutely loved our stay. Some issue with the plug / drainage in the bath but other than that, no areas of improvement.

Absolutely loved our stay. Some issue with the plug / drainage in the bath but other than that, no areas of improvement.

The

The

Only downsides were that they didn’t have a microwave in the room. Also, their TVs need to get updated. For the nightly rate, I think they could upgrade their TVs. We stayed in a new Hilton hotel during this trip and their TV had apps. We logged into our Netflix, Disney+, etc. Since we stayed in for the day, we were at the mercy of what was playing on cable.

Only downsides were that they didn’t have a microwave in the room. Also, their TVs need to get updated. For the nightly rate, I think they could upgrade their TVs. We stayed in a new Hilton hotel during this trip and their TV had apps. We logged into our Netflix, Disney+, etc. Since we stayed in for the day, we were at the mercy of what was playing on cable.

Great check in experience

Great check in experience

Superb

Superb

Good transport links. Range of entertainment options.

Good transport links. Range of entertainment options.

Great value, clean & comfortable. Value is relative, but because our fast passes were included for our stay, that was a big win!

Great value, clean & comfortable. Value is relative, but because our fast passes were included for our stay, that was a big win!

It needs a little of renovation

It needs a little of renovation

Timeless property, one of my favorite stays all around the world.

Timeless property, one of my favorite stays all around the world.

Loved our stay, 4th time staying there and will be back. The express passes, 3 pools and restaurants far outweigh the cost. Worth every penny!

Loved our stay, 4th time staying there and will be back. The express passes, 3 pools and restaurants far outweigh the cost. Worth every penny!

We loved our stay, family of 10 with adult children! They were so accommodating with putting rooms close together. Transportation is so reliable and every employee is so nice and professional. Our check in was seamless. This is our third stay at the Portofino and love it there!

We loved our stay, family of 10 with adult children! They were so accommodating with putting rooms close together. Transportation is so reliable and every employee is so nice and professional. Our check in was seamless. This is our third stay at the Portofino and love it there!

Great hotel

Great hotel

Love this resort! We stayed here last year with family from other states and we loved it so much we decided to come back a second time! Will definitely plan to stay here next time we’re in Orlando

Love this resort! We stayed here last year with family from other states and we loved it so much we decided to come back a second time! Will definitely plan to stay here next time we’re in Orlando

We bought HHN tshirts & lanyards from the onsite Universal shop. The service was excellent.

We bought HHN tshirts & lanyards from the onsite Universal shop. The service was excellent.

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Super helpful staff Rooms could do with an upgrade, many power outlets not working

Super helpful staff Rooms could do with an upgrade, many power outlets not working

Great rooms, clean quiet location with excellent Italian Rivera setting - amazing pools, quick boat access to the resorts or just 10min stroll on the safe walkway and the meal at onsite Mamas was authentic and delicious! We’ll be back

Great rooms, clean quiet location with excellent Italian Rivera setting - amazing pools, quick boat access to the resorts or just 10min stroll on the safe walkway and the meal at onsite Mamas was authentic and delicious! We’ll be back

Great place

Great place

This is the best Universal hotel in our opinion! The water taxi and bus service is superb and always available!! The club experience is worth the cost for food and beverage! We love the rooms and early park entrance! We will definitely be back!

This is the best Universal hotel in our opinion! The water taxi and bus service is superb and always available!! The club experience is worth the cost for food and beverage! We love the rooms and early park entrance! We will definitely be back!

Lovely reception staff, lots of them as well compared to the Royal Pacific. Much more persona than Royal Pacific as well. Nice rooms and lovely setting

Lovely reception staff, lots of them as well compared to the Royal Pacific. Much more persona than Royal Pacific as well. Nice rooms and lovely setting

Housekeeping needs to improve. Just make sure you are not given the last room of the aisle as it is a really long walk.

Housekeeping needs to improve. Just make sure you are not given the last room of the aisle as it is a really long walk.

Great hotel and service

Great hotel and service

Impecable

Impecable

A fantastic hotel, really well themed. Relaxing and quiet. We had a terrace room over looking the bay which was perfect. We will be staying here again!

A fantastic hotel, really well themed. Relaxing and quiet. We had a terrace room over looking the bay which was perfect. We will be staying here again!

Great beautiful property, easy boat access to the City Walk, beautiful pool, make you feel like you in a different country!

Great beautiful property, easy boat access to the City Walk, beautiful pool, make you feel like you in a different country!

Its nice

Its nice

The best for unlimited fast pass ! We always stay at one of the three premium hotels.

The best for unlimited fast pass ! We always stay at one of the three premium hotels.

Amazing theming, large room. Club lounge dinner a bit disappointing with a limited choice, basically one.

Amazing theming, large room. Club lounge dinner a bit disappointing with a limited choice, basically one.

Very nice hotel with lots things to do. Is pretty big so does require little more walking.

Very nice hotel with lots things to do. Is pretty big so does require little more walking.

Superb hotel and the express passes were 100% needed to make the parks bearable.

Superb hotel and the express passes were 100% needed to make the parks bearable.

We made use of the Club lounge and again, since our last visit found this place has had some major works done, and it was not as comfortable as previously. The food and drink offerings in the lounge were good and possibly an improvement on before. The guest services and concierge were polite and helpful. As we had a very late flight it would have been great if they made a shower available (they offered the 'quiet pool' showers but the area was shut due to a storm, so of little use). I do not think we'll return again.

We made use of the Club lounge and again, since our last visit found this place has had some major works done, and it was not as comfortable as previously. The food and drink offerings in the lounge were good and possibly an improvement on before. The guest services and concierge were polite and helpful. As we had a very late flight it would have been great if they made a shower available (they offered the 'quiet pool' showers but the area was shut due to a storm, so of little use). I do not think we'll return again.

Upon check in we went to the room and there was already somebody asleep in the bed!!

Upon check in we went to the room and there was already somebody asleep in the bed!!

Loved it! A beautiful hotel offering some calm after the busy parks. Will definitely return.

Loved it! A beautiful hotel offering some calm after the busy parks. Will definitely return.

Wonderful hotel, great room, good service, pool looked nice but shut early because of storms.

Wonderful hotel, great room, good service, pool looked nice but shut early because of storms.

Ticked every box Nothing

Beautiful hotel with great service. The staff was warm and friendly and very helpful. It was great to enjoy the lovely ‘Italian’ hotel after the hectic pace at the Universal. The included Universal Express unlimited and the boats to the parks made the entire stay seamless.

Beautiful hotel with great service. The staff was warm and friendly and very helpful. It was great to enjoy the lovely ‘Italian’ hotel after the hectic pace at the Universal. The included Universal Express unlimited and the boats to the parks made the entire stay seamless.

AMAZING!

AMAZING!

Large rooms in an older styled hotel. The bathrooms are large with double sinks. Lots of good food options. Our room was a solid ten minute walk to reception. It was a lovely fifteen minutes walk through greenery to universal or you could take a bus.

Large rooms in an older styled hotel. The bathrooms are large with double sinks. Lots of good food options. Our room was a solid ten minute walk to reception. It was a lovely fifteen minutes walk through greenery to universal or you could take a bus.

Awesome hotel from start to finish. The service, staff, location, everything….

Awesome hotel from start to finish. The service, staff, location, everything….

The hotel is very nice. T

Staying at Loews Portofino was unforgettable. The scenery was breathtaking—it truly felt like being in a charming Italian city. Taking the boat to Universal Studios was both convenient and a beautiful experience.

Reservation for 5 people were made. But there was not the greatest. We paid for 5’guest and there was not a bed for 5th person when we entered the room and there wasn’t towels for 5 people either. The sewers were very noisy and made a lot of noise. Bath tub was backed up and water would fill when taking a shower. When we asked for more towels for the 5th person the towels smelled like cheese really bad.

Reservation for 5 people were made. But there was not the greatest. We paid for 5’guest and there was not a bed for 5th person when we entered the room and there wasn’t towels for 5 people either. The sewers were very noisy and made a lot of noise. Bath tub was backed up and water would fill when taking a shower. When we asked for more towels for the 5th person the towels smelled like cheese really bad.

Very nice hotel and area. Very comfortable and convenient.

Stunning hotel and beautiful experience

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Lovely family stay, starting with a great check in experience. Loved the convenience of text notifications when our room was ready, as well as regular touch points to ensure we were having a great stay. We really enjoyed the pool, and the express passes and boat transfers to the parks were a great addition. Highly recommend for a family visit to the parks.

Rooms were nice, hotel layout and design really lovely and convenience for parks is great

Great hotel in amazing settings.

More óptions or more frecuent trips back and forth the parks. Bad customer sercive during the check in

Cute theme for hotel. Could use some more updating.

On a positive note, it's great to have a base to relax in when the rain closes the park rides. All staff here go above and beyond, I hope they are well rewarded from that $1000 a night room fee! The boat ride to and from the park is wonderdul, but be careful not to dare stand up before you are permitted to or you may be barked at by an official! They may use please and thank you, but when the words are barked, they kind of lose their meaning! Also, if the boats are unable to operate due to bad weather, expect a lengthy wait for the complementary bus (about 30 mins for us). Again, this didn't feel right for a $1000 a night hotel. I feel this time was our last stay at the Portofino. Regretfully.

The room and bathroom were spacious but the beds were much smaller than expected. It was advertised as queen beds but were doubles. The facilities at this hotel are amazing. And the boat transfer to the universal parks was quick and easy as well. The staff were attentive and friendly... Overall a lovely stay in a lovely hotel

Great hotel great friendly service. The express passes help make the rooms more affordable. No lotion in bathroom a disappointment. Other amenities good. Will stay again when visiting Universal.

The staff was very helpful and nice. Great rooms.

Trasnport to Universal parks

Amazing service, beautiful grounds, nicest staff!

The food at the restaurants was overpriced and bland.

Convenient transportation to Universal Parks and excellent costumer service at restaurants and concierge.

Nice

Very nice property. probably needs some paint work on outside looks dated, One of the restuarants known for pizza which is also a deli had horrible service we waited over 1 1/2 hrs and finally cancelled the pizza order . They were too busy taking mobile orders. Customers on site were upset. Location is perfect. Everything else was Awesome!

Place is beautiful with an amazing staff . Very well located , with really fast transportation to all universal parks , plus great restaurants in the resort.

Clean, comfortable rooms, and cold AC. A pricey hotel but worth it for the location, express pass, and an overall excellent hotel.

Trip was good. Communication could be better. First we were told our key card was our fast pass for Universal Studios…..only to find out later this did not include Epic Universe. Then we were told a shuttle ride to the airport was included only to find out this is only the case if you made reservations through the hotel directly and not through Hotels.com. We had to pay for a ride.

Wonderful hotel resort and even better customer service. We booked a bay view and got the best view of the bay I think you can get! Thank you

Great pools. Bice was excellent for dinner. Overall very comfortable stay

The room was large. We were on the 1st floor with a bay view. We had a patio door and a table and chairs so we could sit outside. Water taxi to City Walk/IOA/US. The pools were nice.

Love everything about the hotel

Staff at check in was great and was able to get us adjoining rooms. We had dinner on property and it was delicious and convenient.

Supposed to be a suite, it was not. Forced to go to a handicap room. Was supposed to have unlimited express passes for Epic, it was not. Was supposed to have early entrance, but it was not for Epic. Worse most stressful vacation I ever had!

This property is the most picturesque and iconic when it comes to being in Italy without being in Italy. We have been visiting this Lowes Portofino Bay for 5 years and have not been disappointed once. Convenience of the property to the park, available transportation, cleanliness of rooms and pool areas, safety and most importantly outstanding customer service.

Love the place!

Wonderful property! Glad renovations are almost completed!

Enjoyed the water taxi and express passes. Great accommodations and atmosphere with the best perks.

Was a wonderful stay!

The hotel was beautiful. Only complaint was no hot water in the shower for two days.

Fantastic property with polite friendly staff.

We stayed for one night to get fast passes and upgraded to club level, every aspect was well worth the money we paid. Beautiful hotel and probably the highlight for the kids was the night time movie in the pool.

Great location to parks. Hotel great.

Hotel is beautiful, room is comfortable, easy access to the parks.

Very old property and the age shows. Not worth the high room tariff.

Awsome Hotel. Beautiful place

Literally every single aspect of this hotel is phenomenal, my favorite vacation to date.

Wonderful

Excellent hotel

We stayed here for 9 nights in Club Level and enjoyed our stay. House keeping is clearly overrun, sometime our room wouldn't cleaned until after 6pm which was a bit frustrating when you'd run out of towels etc.. beyond that all good, Club Lounge is a nice space, you can easily eat a decent breakfast and dinner there.

The hotel itself is very nice, but the room was just ok. For the amount of money paid per night, the room was pretty bare, nothing special about it at all. The only thing that made the hotel worth the price, in my opinion, is the fast passes that were included for the parks. Overall, it was clean, ok enough, and I would stay again, but only for the fast passes.

Had an excellent time, hotel, which included early park admission and Express Pass was well worth the price

Great location

Loved being able to text for requests and check out and have immediate, friendly responses. The room was clean and bright, and the beds were comfortable. The shuttles were plentiful and efficient and we very much appreciated that.

Excellent hotel! Would stay again.

- universal fast passes - beds are comfy - quiet - rooms pretty decent space Cons - price is a bit high but so is everywhere in area - pools at other resorts a bit better for kids

Hotel is very nice and quiet. Was able to check-in early, leave or bags to go to the park and receive a room is ready text around 2-2:30 pm.

The staff was very friendly, the water taxi was a great way to get to/from Universal, and the rooms were wonderful.

amazing

Loved it

The hotel was gorgeous and the staff could not be nicer

Beautiful hotel. Great service!

Beautiful, clean hotel

We stayed here for our 3 days at Universal studios and it was very convenient. The water taxi to and from the park was short and readily available. I would recommend staying here again. The breakfast buffet right on the grounds and made it easy for us to grab a bite before heading to the park for the 1 hour early access. Also the express passes was also included for the stay which was a huge bonus and made our trip even better!

Wonderful

Excellent, everything was great, beautiful hotel, pool and scenery. The express pass and early access were nice inclusion, as well convenience of water taxi to and from the park. Only wish they inlcuded on demand movies in the room like disney. 20$ to 30$ to rent a movie is kind of ridiculous when you spend 500$ to 1000$ on a room.

The hotel was beautiful and had everything we needed as a family for our trip to the Universal parks. The ferry was convenient and frequent. We did rent a microwave for $15/night, but otherwise everything we needed was readily available.

Sal's pizza

This was a really nice location to stay at while visiting Universal Studios. The overall experience was nice. It was clear this place was do for some power washing and new paint. They are currently doing construction, while we didn’t have any issues with noise or anything it did take away from the overall experience. The restaurants were quite nice and the staff very polite. Something’s would have been better to know ahead of time, like before checking in, just go straight to the parking garage and park first. Overall would recommend. The mattresses are in need of replacement, very uncomfortable.

My go to Universal Studios Resort

Liked

Loved our room and all of the special extras. But what really made it five star was that every staff person we interacted with was helpful, friendly, eager to do what they could to make a memorable stay for us. Keep up the amazing work!

Major construction was being done on the outside of the property causing noise and disturbances.

It's a wonderful place however it was under construction and there was plastic over our window so we had no View

The hotel was beautiful! We were pleasantly surprised and impressed. We will definitely be staying here again in the future.