SpringHill Suites Orlando Lake Buena Vista Marriott Village

Exceptional

The staff was amazing, super friendly, very welcoming. The location was very clean. Breakfast was great.. great play area for the children outside plenty of family games!! The only thing the pillows are simply horrible … one of the too full beds were super lumpy. But the other bed was perfect comfortable!!!

Breakfast was fine enjoyed it More of a selection have stayed here in the past you can there’s a lot of cut backs

The staff and facility was amazing. The room that I book was well beyond what I expected. They have so many different activities to do around the village for every age group.

Exceptional

Breakfast was good, EXCEPT coffee drinkers want a variety of creamers and more fruit selection. I loved the free refreshing water pitcher that was placed in the lobby all day. The sofa in our room had a lot of stains, very small complaint, won’t stop us from coming back!

The room I was staying in was right at the corner of the hallway that people walk down the steps and run down the hall. On top of that the elevator room was right near it making loud noises all the time and ice machine. Other than that staff was nice and welcoming

Some Front Desk Team members need to review/understand the $5 off to guests to be used at Market. In order to provide the right explanation to guests.

We had a great stay! The service was excellent, and our room was incredibly clean and comfy.

It’s nice place

Buen lugar para hospedarse, sobretodo si van para Disney y sus alrededores. El personal es muy atento, en especial, una Joven llamada Nicole 10/10

Customer service, the facility were comfortable and I like how everything was close and convenient. N/A

Superb

I appreciated the staff's willingness to assign a new room when I informed them that there was a leak in my first assigned room. They sounded happy to help and sincerely sorry for my trouble. I didn't like finding that the carpet was wet near the air conditioner in my first room. I also didn't like the rust-looking ring around the tub drains in both rooms. The pillows in the first room were rather stiff, but the pillows in the second room were very comfortable.

Room was clean, comfortable and was a good size So many people at breakfast, hard time finding seating. Food was cold, Had a hard time trying to check in, even though I showed my paid reservation, Waited around a half hour or more before someone found it. Also, new person should not be alone, on a Saturday, in Orlando checking people in She did do a fairly good job and did not get overwhelmed

Everything was perfect

Everything was great but rooms could’ve been cleaner. I saw stains on the sheets

has ADA features it comes w/ 1 king bed & a bunk bed, which will still not work for two seniors & a disabled guest ( 1 adult (me ) & a middle schooler who moves a lot ) . We stayed w/ the non ADA room w/ no room anyways but there was no space for the disabled guest to manuever his knee scooter & worse is when u pop open the pull out bed by the living room area near the kitchen , it’ll cover the space so no one can access the kitchen / fridge / front door once that pull out bed is opened. It was a safety concern & a poor lay out of the room. Hotel was in a great location. Staff lack personalized approach & customer service skills . Warm breakfast was sufficient. I think they can do better. Good thing we were mostly out.

I like everything I just concerned about an extra charged I had after the staying, can someone call me please to explain why

Overall the stay was good. The property was clean as was the room. My only criticism would have to be that the room was a bit small for two adults and two kids. Also, the breakfast situation was not the best.

Everything was great

Good

Location Beds were hard Pillows to soft Low water pressure

The staff and breakfast was the best part about the stay. Very friendly and dependable staff. I would stay again because the price is affordable for parents to allow their kids to have a good time at Disney or any other park. I would definitely stay here again for the price.

Hotel room A/C kept us up all night from how loud it was. Toilet wasn't flushing and would load up water for a very long time before stopping.... another loud thing in the room. Carpet smelled like humidity and the room just felt dirty. Our room was on the ground level and the curtains to the window wouldn't properly close so anyone from the outside can see us. We had to place hair clips to keep them closed. Not a pleasant stay and wouldn't recommend.

En sus descripciones el hotel ofrece transporte a los centros comerciales y no es así, no brindan un tikect

Very nice property. Well kept & modern. Very family friendly! Lots of amenities. Nice pools. Excellent Breakfast. Centrally located to all Orlando/ Kissimmee attractions. Very affordable. We had a great stay!

Charged me an extra 100 dollars for no reason. I even cleaned the room before I left.

Superb

Basketball court. Fitness center, snack place and arcade Liked it all

Todo muy limpio

Good

Very good

Didn't see it having a 250$ holding deposit and didn't like the pay 20$ a day for parking

Julio was so pleasant when we checked in her gave us a overview of all the properties, so we can enjoy ourselves to the max. The staff was all so friendly and kind during our stay. The amenities were overwhelming, and I loved that the pool stayed open till 10pm. It's in a prime location close to so many attractions and restaurants. There is an outlet nearby too for anything you may have forgotten. It's definitely my favorite hotel in Orlando so far, and I've been traveling here for 10 years. Probably that no bottle water provided in the rooms.

Nice and convenient

Breakfast is great and overall great hotel to stay at if you need an economical friendly hotel for you and the family. Reception staff is great at answering all questions.

Everything excellent

All good

All good

Close to Disney

Pay extra for parking

Everything eas perfect until the...

Superb

Place itself was ok, since we didn’t stay for too long, but was charged $50 for parking when we didn’t even own a car. I tried calling and no one would answer.

Very good

The location . I like the fact that it was a room with a sofa, bed and kitchenette. The mattress was uncomfortable and seemed to be worn out. The sheets were stained. I did not sleep well. I slept on the sofa.

Exceptional

Superb

Exceptional

Great property

Excellent location, great service, and a very good breakfast. We loved the Mickey waffles! My children absolutely love this place, and it has become a must-stop destination for our family whenever we visit Orlando.

Very good

Outdoor activities Nothing it was great

After experiencing a very bad host on our arrival at another property which turned out to be a FRAUD, I'm so glad that Springhill was able to accommodate us at the last minute! ⭐⭐⭐⭐⭐⭐

Everything here was amazing! It smelled wonderful, no sign of smoking anywhere which was so nice! The room was great and spacious

Clean and affordable. Lovely!

Very good

Disappointing

the pillows were too flat, so not confortable for sleep at all.

the location is very nice the pillows were too flat, so not confortable for sleep at all.

Need to fix the sidewalk in back of the building and need to update the carpets in the hallway and in the rooms along with the awful green sofa, the place would be an 8.

There were so many positives about our hotel stay. We loved the breakfast with the Mickey-shaped waffles, the pool amenities, and the size of our room. There was a barking dog that could be heard down the hallway, but otherwise we would go again.

Everything was perfect except for the LARGE dip in the mattress on my bed. Super uncomfortable and really made my back hurt.

The room clean and the breakfast was just what we needed. Hotel was closely located to several restaurants and the outlet shopping.

Exceptional

The room looks old, bed was terribles very low and the mattress was uncomfortable

Location The room looks old, bed was terribles very low and the mattress was uncomfortable

The room was very nice ! Staff was kind and very helpful ! Only surprised I had upon arrival was paying an additional $100 for parking for 2 nights. Geesh ! Room was paid for in full upon booking.

Location, breakfast, clean Rude staff at counter & on phone

Rude staff at counter & on phone

Exceptional

Excelente localidad y ambiente familiar.

This hotel needs some attention. The bathroom pipe leaked all night and the tissue holder was falling apart. Additionally, once my head hit the pillow I smelled a foul odor and was wondering what the smell was, turns out it was the Pillow that had the smell like the pillow case wasn’t washed properly or the pillow itself maybe got wet and developed an odor. Very unpleasant night for me.

Breakfast is served to 9:30 sharp. Hotel is older but clean. Pool was a good temperature

Location and accessibility Need to provide a kettle and tea bags

Exceptional

Superb

Nothing

Great staff and shuttle to the parks.

The room was clean but dated.

Every thing good.

I didnt stay and they didnt refund and never replied any of my messages.

Perfect for families

Great variety of food and open space. The smiles of the workers in cafeteria as well as the reception area. the price was just perfect. Everything was perfect for the price. Nothing negative to say. I was looking for affordable, safe, close to everything , clean and breakfast included, and i got what I was looking for. Thank you so much. Will stay again.

Excellence attention to customers

Everything was good

Loved the location

My daughter and I had a great stay here. Everything was smooth from check in to check out. The staff was very attentive and kind! We will be back

Todo limpio solo q rente para usar el sofá cama y no pusieron sábanas extras me pareció de mal gusto

Parking can be complicated to find late at night when property is full. Our room was very at the end of the hallway in case of an emergency it would be very hard to navigate to safety.

Breakfast buffet was over crowded, but expected with a holiday weekend. Pool was a little dirty the second day.

That you can go to any pools and how close it is to many places How crammed and small my room was and it looked nothing like the the picture and the pool was a lot smaller in person

The staff are helpful. The property is fairly outdated though, and considering how large it is, keeping up the cleanliness must be difficult. My main complaint is the lack of transparency on "park/local attraction shuttles." It's very misleading. They only run once in the morning and once at night, and not necessarily to every park in the area. We had to drive in and pay for parking again, even though we'd already paid to park at the hotel.

The breakfast could have been a lot better the mi key mouse pancakes were the highlight everything else was nasty and was the same everyday. The staff wasn’t available all the time the rooms were pretty small but ok for a short stay. They should update the bathrooms.

Superb

Nothing

Rooms were clean. Breakfast was great, Mickey waffles were a very delightful touch! We enjoyed the hot tubs, pools, and playground area also.

Exceptional

Exceptional

The staff was extremely friendly, my only issue was even after I checked in and my card was charged well over the amount needed for the hotel price and the extra fees I kept getting notifications that they were still trying to charge me an extra $250 and none of the staff could figure out why I was still trying to be charged. Was even charged for parking a car even though we didn’t have a car there. This wasn’t a deal breaker for us but the photos show a Starbucks on site no Starbucks and there food hall area was very limited my girls were excited for the froyo bar and that was also not available. For alarm went off and there was no explanation as to what happened and no urgency to make sure ppl were informed of what was happening. We had a power outage and it took awhile for their generators to come back up but again no one was offered any type of explanations to what was happening,

The rooms were very large and clean with plenty of amenities to make the stay comfortable. The breakfast was very tasty with a variety of foods for anyone’s tastes. The property is large with many options for food and entertainment.

The property felt organized and welcoming, and the amenities added to the overall experience. Breakfast was convenient and appreciated, and the hotel provided a comfortable environment for both rest and travel planning. Overall, it was a positive stay, and I would recommend this hotel to other travelers looking for a clean, comfortable, and reliable place to stay.

All good

Everything

Everything

Very good

Great price. Perfect place to take your family when going to the parks

The staff was great. The bathroom can use an update but it was clean. If you're going to Disney take the bus from the hotel. That and the free breakfast will make up for the parking charge.

At the hotel, the front desk said is our third party for free shuttle to the theme park. Then the time schedule pick up go and back to the theme park wasnt same between in the brochure and inside the web to do booking. The pick up time schedule in booking website was at 9.30 am, the late night pick up at 10pm . You can check what time morning and night time schedule open and close the theme park then compare with this offer free service. The free shuttle to the theme park only for attract customers.

it was comfortable but breakfast was lacking not much of a selection. the pool and hot tub needed cleaning.

the cleaning of the room, Rooms are way to small, had to call housekeeping all the time

the cleaning of the room, Rooms are way to small, had to call housekeeping all the time

Pleasant

It was okay. I didn't know they charge when you enter and leave the lot. Other than that not bad

The breakfast was great

I really loved staying here. I absolutely like the fact that you had access to 3 different hotels amenities. The rooms were clean, the hall smelled so good, and the staff was friendly. The buffet breakfast made my whole stay enjoyable.

The laundry services didn't work correctly. We washed our clothes and the washers didn't spin them which caused the clothes to be dripping wet. Then the dry didn't get dry at all after 5 tries! Horrible. Also there was a giant dip in the bed that caused my mom's hip problems to flare up. She has a rough uncomfortable night. Plus there was a $25 parking fee!!

Staff was very friendly and helpful

Great location, great gym and the breakfast was amazing! US25 dollars a day parking is excessive, we had 17 days and were not expecting that cost and had already hired a car. Would recommend not renting a car and parking as in the end catching Ubers would have been cheaper.

Staff was very friendly and helpful

Decent breakfast, nice play area for kids The laundry services didn't work correctly. We washed our clothes and the washers didn't spin them which caused the clothes to be dripping wet. Then the dry didn't get dry at all after 5 tries! Horrible. Also there was a giant dip in the bed that caused my mom's hip problems to flare up. She has a rough uncomfortable night. Plus there was a $25 parking fee!!

Rooms where ok, and good location It doesn’t have room service, so when me order food my husband have to go down. The other thing was that one day they didn’t do housekeeping, that was really disappointing after a long day of theme parks with two kids.

Rooms where ok, and good location It doesn’t have room service, so when me order food my husband have to go down. The other thing was that one day they didn’t do housekeeping, that was really disappointing after a long day of theme parks with two kids.

Bad

It’s just an average hotel. Nothing special. Basic room and bathroom. It’s about a 15-min drive from all the parks. Staff were too slow and not very friendly. The breakfast was very very basic. Very few different options to choose from. The shuttle isn’t as great as advertised. It operates only a few times a day and passes by multiple hotels which means you reach the parks after 30+ mins when in reality, it takes about 15 via taxi.

It’s just an average hotel. Nothing special. Basic room and bathroom. It’s about a 15-min drive from all the parks. Staff were too slow and not very friendly. The breakfast was very very basic. Very few different options to choose from. The shuttle isn’t as great as advertised. It operates only a few times a day and passes by multiple hotels which means you reach the parks after 30+ mins when in reality, it takes about 15 via taxi.

Clean / beautiful/ comfy beds $25 per day Fee for parking

Clean / beautiful/ comfy beds $25 per day Fee for parking

Good

Exceptional

Nice stay

The staff from the dining room was great. Magnolia Ellies was excellent; her service was outstanding. However, there are a few details in the room that I was not comfortable with. They did not refill the body wash and the hair conditioner. Additionally, I asked the front desk staff for a shower cap, but I did not receive one.

Only one person working desk. Took me 20 mins to check out. Beds could use an upgrading, still comfortable. Couch high need for upgrading. Pull out wasnt appealing to sleep on, there wasnt alot of space to even pull it out and still be able to move about. And the couch itself was not the most comfortable to sleep on. Visited this hotel about 6 years ago and everything was the exact same. Its about time for some updated furniture.

Conveniently located to ALL parks. No more than 20 mins away. Able to use all three pools. Breakfast included huge bonus. Rooms were spacious, and mostly comfortable. Would still stay here again. Only one person working desk. Took me 20 mins to check out. Beds could use an upgrading, still comfortable. Couch high need for upgrading. Pull out wasnt appealing to sleep on, there wasnt alot of space to even pull it out and still be able to move about. And the couch itself was not the most comfortable to sleep on. Visited this hotel about 6 years ago and everything was the exact same. Its about time for some updated furniture.

Location The smell

Superb

Location The smell

Very good

Very good

Exceptional

The splash area and pool. The outdoor playground. The hotel staff seemed rude except for the two ladies manning the front area. For a "resort" i didn't expect to find no bags for the trash bins, an empty tissue box and a nearly finished roll of toilet paper. Also when checking in I was told to would receive a voucher for the mini mart for each day but that didn't happen.

Parking fees. Also had issue with room card and getting into the hotel from the side door as the only parking late was in the back.

Superb

Superb

Location was really good. Facility and the amenities were good. Staff was great. Breakfast was really chaotic due to the crowding

Exceptional

The splash area and pool. The outdoor playground. The hotel staff seemed rude except for the two ladies manning the front area. For a "resort" i didn't expect to find no bags for the trash bins, an empty tissue box and a nearly finished roll of toilet paper. Also when checking in I was told to would receive a voucher for the mini mart for each day but that didn't happen.

Superb

Exceptional

The rooms needs to be renovated.

Las camas de dos camas tiene tamaño full. El buffet de desayuno es grande.

Nice and clean hotel.

The only problem I had that the USB wasn’t working and staff wasn’t available to fix it. Other than that, the rooms were very clean and the breakfast buffet was very good. The pool area was great too!

It’s proximity to everything. It should have more Handicap Parking.

It’s proximity to everything. It should have more Handicap Parking.

Very good

A few of the aminities were unavailable this year.

Bed could have been mush better

Very good

Very nice hotel overall, very clean Bed could have been mush better

A few of the aminities were unavailable this year.

Very clean rooms and hallways and great hot tub

Breakfast was great with lots of options. Park and pool added a great addition to our rest days. Only downfall was the $25 per day parking fee in addition to the $50 per day incidental hold.

Excelente hotel, desayuno bueno, la limpieza impecable

El personal de limpieza nos dejó nuestra habitación abierta todo el día con todas nuestras pertenencias adentro y cuando llegamos en la noche encontramos el cuarto abierto! Hicieron como si nada hubiera pasado y la atención a la situación fue pésima! No lo recomiendo.

Our stay was comfortable. Wish they had more gluten free breakfast options.

Exceptional

Our bed had a spring that kept poking through the mattress.

Really good

Enjoyed our stay. Rooms are a bit outdated but everything was functional and we were comfortable. Great family getaway. The staff was excellent and made all the difference. Thanks Zack from the front desk!

The property is well maintained but the rooms are a bit dated. There is no clock in the room which was odd for me. Breakfast was very good and the breakfast staff amazing. The biggest problem is the lobby staff. Very poor at customer service. Also they charge $25 per day to park you car???? Never heard of such a thing. Usually if you are a hotel guest you get free parking. Not valet but free self parking.

Didn’t provide boiled water to make baby bottles

Breakfast amazing room clean and soacciojs perfect functional . ROOM CLEANER DIDNT listen to my request & there was a moldy blanky in my room the entire trip when I ask her nicely the morning I saw her , to replace it , bc somone put it in the room in a zip plastic bag wet still from washing it and it was so gross n moldy I had to keep putting it on the floor by the door - She folded it and happy putting it on the the sofa on the room (when my kid was sleeping bc it has all her Disney blankets on it* . FRONT DESK WORKER WAS LIKE A 17 YEAR OKD TESANGE CHILD VERY RUDE BLAH & DIDNT EVEN KNOW JOW TO DIRECTNUZ THE RIGHT WAY TO OUR ROOMS. annoying

Its a really nice Hotel for the price range, you feel on the 90s but is really clean.

Rooms weren’t clean when we got back, garbage was still over, sheets weren’t changed and they left a big bag of garbage in our room! Not to mention no toilet paper added and no body wash refilled.

room was easy to book, inexpensive, big enough and clean enough. the air in the room was broken. the blower under the window was set to 60 degrees and could not be changed. we called the front desk when we couldn't take it anymore and they said they would send someone up but nobody came. it was super early (like 1am) and after waiting a while we called down to cancel the service call since it was unpredictable when this service person might show up and we had 3 children in the room we didn't want to scare. My kids were coughing all night and got sick. this was the first night of our vacation. It was a terrible way to start things off. A week later and I'm still recovering from the cough this frigid night gave me.

Convenient stay if you’re going to the parks, the breakfast is very good. Hotel is dated but clean.

The playground is awesome, they play music which is also great. You have a place for drinks and food right there, but $8 for beer is out of control. We had balcony and two beds which was nice. Our room was super old, dirty and the carpet was old and a bit smelly. Tub is awful, old, patched on the plastic walls, tub spot is coming out of the wall. The inside shower curtain is too short so the water sprays out of the tub. They want you to dry your towles but there is only one hook on the door and towels slide of it. You can’t dry them outside. One mattess was ok, didn’t sink in or make sounds but the other was bad. Ac is loud and makes a lot of wierd noises that I’ve never heard before, it wakes u up.I understand old, but not taken care of, for Marriot is just awful.

The rooms were clean good and had good breakfast. The shuttle to the parks only came once and if there wasn’t room you had to uber.

I’m giving this hotel 4 stars mainly because of the pool experience. The chlorine level felt significantly higher than what we’ve experienced at places like Hilton or Disney resorts. We all left smelling strongly of chlorine, and unfortunately my swimsuit was affected—it went from fuchsia to a faded pink and purple, and I had to throw it away. Because of this, I probably wouldn’t choose to stay here again. Overall, it’s a good property with great service and breakfast, but the pool chemical balance could definitely be improved.

Shutter to the airport it would be great

Same breakfast every day boring

The room was clean & tidy & just as large as I was expecting. The pool area was clean, the only problem I had & I don't recommend is ordering anything delivered to your lounge chair. I decided I was hot & thirsty, so I ordered a drink to be delivered to my lounge chair & it told me 45 minutes to an hour... an hour & 20 minutes later, no drink, so I just wasted $10 on a drink I never recieved. Breakfast was good too, they have Mickey Waffles!

Good short family trip. Room was spacious, but felt a bit dated. Free breakfast was nice, def super busy. Would stay again for a short stay.

Good location and price Ice machines didn’t work on any floor. A bit run down. Scuffed walls, older tubs and bathrooms. Needs a refresh.

All was good and no complaints

100% Services.

Loved mickey waffles Spacious room

Better looking ar

5 stars enough said we will be back at this same hotel in the future.

It was a pleasant stay for a family trip visiting Disney. Our room was a bit cold as there’s no control over the fan constantly blasting. Other than that room was spacious and clean. Amenities are minimal and okay. 15 min drive to all parks and convenient location.

Clean rooms, breakfast was almost the same thing every day.

Hotel was very clean and nice. Breakfast was decent good but same things everyday. Staff was fine but need more shuttle direction. Over all a very nice hotel. Little out dated. Would stay again for sure.

Exelente

Room was spacious and clean. The breakfast had a very good selection. The hot tub wasn’t much warmer than the pool and it was pretty dirty

The rooms were a little run down. One mattress had a crater in it. The pull out couch was rusty and very uncomfortable. Tried to contact the front desk while away from the hotel and could not get an answer at all.

Not a big selection of breakfast or options. Basically they switch out their meat every day, but everything else was the same after a week. It did get pretty monotonous. Only other complaint is that we booked a King suite and our king bed was more like a queen but they swear it's a king

Beautiful very clean perfect location a lot of things for kids to do and friendly staff

The room's door handle was difficult to use. The shower has no lip to the bathroom floor, and the floors are mis-sloped, causing standing water. Parking is $25 per day, and there's nothing but the hotel on the property. There are much nicer resorts for the value.

The hot tub was great. The pool was good. You had access to all the other property pools around. Also, the breakfast was good plenty to go around would definitely say again. I would say that they could use a little bleach in the bathrooms in the rooms around the outside, where the toilet and tub meet other than that, it was OK

The property has three Marriott Hotels in a circle, they share a common open area for kids to play, and a mini mall with a eatery. I love that it is within walking distance of three large restaurants. I stayed at the Springhill Suites. The complimentary breakfast had a nice selection of food items and a full waffle station. I will definitely stay here again.

Clean rooms at a great price! Very close to all the attractions, shopping and dining.

Clean facility and a very good buffet breakfast. Great stay overall.

I loved everything about the hotel it was so beautiful n very clean and the staff was very friendly 10 out of 10 stay

Buen desayuno completo, empleados siempre amables. Agua caliente, Excelente Transportacion

Service is great and we appreciate the free breakfast. The hotel is not the newest and greatest. Amenities are old and in need of repair and replacement. Beds are old and sunken. They should be replaced but I guess demands is high and delaying it. The price is affordable so will attract budget travelers. They will not be happy with the beds.

Easy check in, staff was friendly but the room could've been alot cleaner.

Excellent!!!

Its a very nice place, a little outdated but still very clean and accommodating.

Excellent quality and price

Beds were comfortable. Awesome pools and hot tubs. Pull out couch very uncomfortable, not even the kids could sleep on it. Wish there was a full length mirror, bigger vanity. We loved the breakfast, proximity to attractions. Nice that there were multiple restaurants within walking distance. Staff was kind and helpful.

The breakfast buffet was good.

Room was clean and comfortable with a lot of space. Staff friendly and helpful. The only thing that they should take care is the cleaning of the windows. There were a green huge mold spots on the window glass that looked nasty, they cover the pool view.

This hotel was really nice! It smell nice, rooms were spacious, staff was

Nice

Great location close to a lot of shopping, food and Disney springs was minutes away. Use of the different pools was a nice plus. Would come back for sure!

I love the breadfast and the people assitance

i wish they had more option for breakfast, the choices were limited. the place it self is clean. good place for kids

Excelent hotel we love it

Everything was amazing

Breakfast was great! But my room expectations was not I called a week in advance to explain the accommodations I needed for the room and they just gave me w.e room was available instead of having the room I paid for ready for me

The hotel was seamless 5 min from Disney world. Service was fast, food was good in the courtyard and access to all 3 hotels and their pools! High recommend the stay. 5 stars! Suites all had a pull out bed!

I payed on the dryer at 4th floor and it didn't work. I had to checkout with my

Everything was amazing for our stay

From the staff to the room to breakfast to the multiple pools and walking distance to so much, we will definitely be back everything was awesome.

It's a very convenient location, situated between Universal Studios and Magic Kingdom parks, and close to an outlet mall center.

The breakfast was ok, literally the only positive to the entire place.

Very nice hotel, location is very convenient for the parks, and the amenities are nice!

The hotel rooms were damp, curtains, sofa and carpets all could use a deep cleaning. It was definitely a let down. The photos make the rooms seem larger, then they were. Although, the location was great. We would more than likely not stay there again.

The room was ok. Out dated bathtub didn’t drain . Could use some cleaning

It's a congested area; they need to put more clerks at the counter.

Excellent continental breakfast

Breakfast area to crowded without staff to clean tables between guests. Could have more options of fruits as well.

We were eventually forced to request another room, but only after staying two nights with no shower curtain and a damaged mattress. When we were finally moved, it felt far too late. To make matters worse, a shopping bag mysteriously disappeared from our room, and no explanation was ever provided. Overall, a very disappointing experience—never again. If you stay at this hotel, don’t expect anything better than what you’d find at a roadside motel.

The complex was good, the location is great. I would like they mention that you have to pay $25 parking fee daily.

Very good hotel, Thanks!! Great location.

The room we got had a very bad smell.

Pool area was nice and clean.

Close to everything! I truly enjoyed myself.

Room was clean, good complimentary breakfast to start the day, complimentary shuttle service to the parks. Second time staying… had a great time…. Kids enjoyed hot tub and pool

I was charged for parking did not drive there also can’t get hold to billing

Windows vert dirty

All good but need to vacuum the floor every day and also provide a drinking water at rooms

Clean room, friendly staff, great breakfast menu,

A lot of variety at the buffet. Building is a bit dated. Full of school group’s - not a quiet hotel. Staff is kind and helpful. Great location!

Room was not clean including the bathroom.

Nice variety to choose from for breakfast. Loved the shuttle option to Disney properties, and the kids loved the pool!

It is very clean and well kept with friendly staff that were readily available. There were only a couple things we weren't crazy about - It was difficult to walk around in the room with the sleeper sofa because of where/how the "living area" TV was mounted - No freezer in the in-room fridge - usually hotel fridges have a small freezer tray. This one didn't, so we had to buy leak-proof bags and fill them with ice each day for our cooler - Breakfast food quality was great, but there was little day-to-day variety and not much seating considering the size of the hotel

Don’t bother using lobby bathrooms it will be dirty with feces toilet paper on Floor. Breakfast is terrible same thing everyday. Room is gross hallways are gross dirty walls and ewww

Beds where very uncomfortable

All good, the only complaint is how small the beds are and very uncomfortable.

Everything are good

Very nice place to stay maybe change up the breakfast meats

Great

Room was not as advertised

loved it !

Everything was great!

Good breakfast! Terrible mattresses. Pool had lots of floating debris. Hot tub was nice but also lots of debris. VERY small pool towels, more like hand towels.

This is our second time choosing this hotel.

What a glorious 6 six days!!!! Thank you 🙏

Bed was hard & so uncomfortable

Very good stay

Le séchoir dans la chambre était brisée. Je suis aller 3 fois en une heure au service pour en avoir un et finalement je suis parti avec les cheveux mouillés et en retard à mon rendez-vous. Très décevant

Great location- hotel itself needs some TLC. The rooms are bad- clean-ish, but one of our beds was broken (like mattress literally flat like a 700 lb person laid on it), the pullout bed was literally flat and had blood stains on it. However, the one good bed we had was fine. The carpet/walls are clean though appear dirty and overall tired. Just desperately needs an overhaul- at some point no amount of cleaning will erase the wear and tear. Staff were really pleasant, breakfast was decent. Still a great location, but needs some money out back into it! I don’t think I’d stay here again, but it’s not a horrible budget option. Meh 5/10

Room

Todo excelente

The stay was ok. Our door kept unlocking itself and messing up and we didn’t always feel like the room was secure. Also the breakfast was not as great as the description made it seem. Rooms were also pretty dated.

Clean room

Room was spotless, staff was friendly! Rooms are a little outdated

It was ok

Staff was friendly and the rooms were clean. Great night sleep.

cleanliness overall, amenities, restaurants within walking distance to the hotel, comfortable bed

The room was clean, spacious and bed was comfortable. I really like how the Springhill Suites rooms are laid out, with the separate sitting area. We did not use the sofa sleeper, but we can go into the separate sitting area make some coffee and relax on the sofa, without disturbing those in the sleeping area. The sitting area is also where there is a second sink and the coffee maker. The hotel breakfast has a good selection of both hot and cold food, including Mickey waffles! We are not early risers after closing down the parks and went to the breakfast area every day during the last hour, 8:30-9:30 a.m. This was one of the busiest times to go and each day, we did have to search for other guests leaving their table to get a table, but we expected it. The hotel has a sign posted near the front desk with a stop light pictured that details the best and worst times to go to breakfast to try and avoid the crowds. We used the complimentary shuttle offered by the hotel four out of five days. You do have to make a reservation at least an hour before your desired departure time, but there are several options for departure/return times to TTC and HS; one dept./return time for AK. There is a $50/day hold put on credit/debit card for incidentals, along with a $5/day resort fee, but they also give you a $5/day food/beverage credit to offset that.

Great staff, room was clean, buffet was pretty good

Pretty good. Just recommended more seating for breakfast

Booked three corner rooms, only received two

Rooms is not clean and the room services is poor

The staff was excellent - especially the breakfast staff. They have a thankless job, constantly making sure all the food stations are filled, cleaning up after messy families, and keeping all the waffle and toast stations spotless! They were cheery, always offering you a smile. I was so impressed with them. The breakfast was better than we expected! Hot choices every morning, including cage-free scrambled eggs, either pork or turkey sausages and other items. Plus muffins, bagels, toast, oatmeal and all the toppings, cereal, yogurt and Mickey shaped waffles! We very much appreciated the fresh fruit every day as well. Thank you so much! The Disney shuttle was on time every day, morning and night - we had no issues. The property was tidy, the pool area was excellent and our granddaughter loved the playground by the shuttle stop! SO handy! We would stay here again and I highly recommend.

💝

The air in the room was broken so it was 74 all night and the bed was broken with a HUGE pit in the mattress. We arrived from the airport at 11pm, and they no longer had the room category I had booked. All around huge disappointment!!

Good place

The room was clean and comfortable!!! Had all the amenities we needed for our stay. The bathroom/shower were clean. Staff was great too!! Breakfast was provided, great choices on a daily basis

Habitaciones excelentes, y el personal muy atento y amables.

Good food, clean room

The room was dirty, there were stains on the blankets and long hairs under the cover as if someone had already slept in the bed so I requested to move to a new room and when I got to the new room it was a little better but the room smelt like cat pee. I would never stay there again.

Clean facility and room in a good location for getting to the parks. The staff was friendly and helpful. The huge breakfast area really stands out with great options.

This is a great place! Clean, excellent breakfast (Mini Mickey Waffles!!!!), friendly staff, excellent access to amenities! I plan to come back next time I am in the area.

Good

Good job

Wrong room, out dated, run down, bathtub and sink wouldn’t drain, no hot water. Overcrowded and not enough food for guests.

The hotel was nothing like the pictures!!! There are no “suites” on the hotel like described and pictured! The arcade area only had 3 games that worked. The bistro closed earlier than what their hours said.

Although the room and staff were great, this was my fourth stay, and I found it concerning that I did not receive an email with my invoice as I normally do. I checked out in person and was told my account was clear and that the invoice would be sent, but it never arrived. Later, I noticed unauthorized charges on my account, which was unexpected given the assurance I received at checkout.

Great location, large room. Good value for the price we paid

Great experience all the way around. Especially, the service. Highly recommend.

Check in is at 4 which is fine, except they waiting til 4:08PM to send an email saying they had no room for me after it had been booked for a week.

Staff is not nice and rooms are not sparking clean how it’s supposed to be. Would not recommend

Clean room! Ready by checkin time. Breakfast was outstanding! Staff was very kind and helpful!

Room was not cleaned properly

The parking was told was $25 for the duration of the stay. Its $25 per day. Close walk to a couple restaurant's. Within 1.5 mile radius of Outlet mall.

Clean, comfortable

Clean, large rooms with a sofa, comfortable beds, and large bathroom. The breakfast was decent tasting.

Flight arrived several hours prior to check in and front desk staff had a room available within the hour.

Nice clean rooms!

The room was adequate

Wonderful staff and maid services

The water valve in the toilet continuously ran, the shower drain was clogged, very poor cleaning (floors not swept, mopped or vacuumed throughout our stay), had to constantly request washcloths and towels (4 adults in the room), the pullout couch completely blocked the kitchenette and exit door, mold and falling ceiling tiles in hallway.

The entire hotel was spotless, not just my room. All staff I encountered met me with a level of humble enthusiasm and all questions were answered. I even went to Cooper's Hawk based on front desk rep's recommendation for me and I had a wonderful evening, thanks to her!

Todo el personal muy amable , gran variedad en su desayuno, todo limpio. Excelente servicio.

Clean room, great staff.

Douglas at the front desk working for didney tickets and transportation was very accomodating and helpful. I loved his personality. He deserves a promotion or raise.

Very clean

The room was good except the bed

Great location great amenities. Rooms are getting a little dated and will soon need attention but this is a great stay

My tv didnt have internet it sucked watching tv

Great staff, beautiful grounds and pools, great location, great hot breakfast!

The grounds are lovely with great pools and hot tubs. Breakfast is great!

excellent hotel, with kind trainee at frontdesk

Our family's first visit to Disneyworld and Florida. I booked our room 4 months in advanced to be told there wasn't a room avaliable to accommodate a family of 5 with an accessible room. We checked in 1 hr after the check-in time. We were moved to the Courtyard across the lot. Two nights in a row, we had trouble getting into our room. It was a hassle going back and forth to the front desk multiple times.

I am sorry to say this was a NIGHTMARE from beginning to end. When my family and I arrived we were told bluntly that the hotel was overbooked and our reservation would not be honored. We were NEVER contacted that this would happen. The manager said we could go to a "sister" property down the road. When I asked how we should get there, he rudely replied "Just call yourself an uber i guess". We were then informed we needed to come BACK the following day for the remainder of our trip. Thus a 2nd UBER ride to pay for. When we returned the next day we waited over an hour in line as there was only a TRAINEE at the desk and he sadly had no idea how to help people. When we finally made it to the front the TRAINEE had no knowledge of the problem we had faced and was unsure how to help us. The manager finally arrived and we made it to our room 83 minute after arriving. When we got to the room our luggage was not there and it took another two hours for it to be located. They proceeded to charge us for three days of parking when we had no car!!!!! This was a nightmare for my family from start to finish and I can only hope that something will be done to compensate my family for this terrible experience. I hope to hear from you soon.

Great staff.

The room functionality size and large bathroom and location

Customer service was good, beds were absolutely terrible and the shower was never a consistent temperature. Hotel is a great price and a good location.

Tienen oportunidades en el desayuno, atención al servicio al cliente que hablen español y mejores atenciones

They wouldn’t service our room unless I called. I had already paid on Expedia and they charged my credit card (charges posted). Nobody is answering their phone. I’ve called

Sink, microwave were very helpful with kids! I liked to seperate seating area with couch and room had 2 tvs. Staff was friendly. I would have liked to see more dining options, when we went one of the areas was closed down.

The hotel description is also misleading. The property is essentially three Marriott hotels clustered together, and the indoor pool is located in a neighboring building and not within the same facility. This means walking a long distance outside, which is especially inconvenient with kids. To top it all off, the morning we were checking out, the hotel completely ran out of water. Unbelievable. We will not be staying at this property again.

The room was OK, the breakfast was good, it is well located; only a couple of things, we had to pay for parking spot and also last day there was an issue with the water, it was shut off for more than 2 hours, we couldn't use the bathroom.

The hotel is next to Highway 4, which can be a bit noisy for rooms facing it due to weak soundproofing. The room is getting old but has everything you need, from a separate sink to a microwave. For breakfast, you can make your own Micky Mouse-shaped waffle, which was fun and delicious. Staff are friendly and courteous.

The location was great. Housekeeping staff needs to be more thorough when cleaning.

The room is clean but not too clean and the reception person it’s no too good I stay for 3 nights and I reserved a playpen for my baby kids and never put the playpen

Close to places where we needed to go.

I’m greatful

Me hicieron cargos en la tarjeta de crédito por conceptos nos detallados

Reserved a special needs (handicap) room and no room was available until the second day.

The beds were not that comfortable, and bathroom needs updates

The hotel is old and needs a renovation and the included breakfast was very poor! No food left and everything closed down before the breakfast closed.

Was not clean , wear smell, they did not have water for one afternoon and all night , this was very bad experience and towels were not clean

It was all great

Reservé este hotel para una semana y festejar el cumpleaños de 15 años de mi hija, desde mi llegada tuve una muy mala experiencia, ya que me decían que mi reservación era para otro hotel, me dejaron esperando por 3 horas para solucionarme el problema. Me dieron una habitación diferente a la que yo había reservado, me trajeron buscando la habitación sin poderme dar referencias de donde estaba, ya que la señorita del front desk no sabía. Al día siguiente salí a uno de los parques y al regreso no pude abrir mi habitación con la llave, cuando fui a la front desk me dijeron que yo ya había hecho el check out y ya no tenía acceso a la habitación, mi reservación era por 8 noches, así que me tuvieron esperando a esa hora que llegue del parque como 11 de la noche para que me abrieran la habitación. Resulta que confundieron mi reservación con la de otra persona y hasta cargaron a mi tarjeta gastos de la otra persona que aún no me han regresado. Estuve con mi hija esperando 1 hora esa noche para que me pudieran abrir nuevamente la habitación. La habitación que recibí no estaba del todo limpia y la alfombra estaba mojada de café . La verdad que la experiencia que viví aquí fue terrible. No lo recomiendo para nada.

Dated. Freezing cold in the lobby and breakfast area. Listing shows 3 outdoor pools 1 indoor pool. No mention that at all but 1 are at sister properties. Crib is a pack n play. Delivered with missing leg. TV remote not working properly. Rugs filthy. Shower curtain tattered. Musty. Very disappointed Marriot. Ive never experienced this at any of your properties. Will mot return.

After check in we stepped out and when we got back my wife wanted hot Tea. The front desk guy said he was gonna bring it to the room. I passed out and my wife stayed up waiting for it and never came.

Staff was good, however the room was not in good shape. Bedding was dirty, walls were taped together. We ended up moving to a different hotel after two nights.

Always love it …

Good location, breakfast, pool

Didn’t get connecting rooms. Over charged us one of the nights.

This was a GREAT piece for our family to stay while visiting Disney world. It was clean and updated and the staff members were pleasant. We rented a car and it was only a few minutes to drive to Disney. There is a shuttle but the times didn’t work for us as we were attending after hours Christmas parties however the shuttle is a great feature. There is an outdoor playground for the kids, an arcade, basketball hoop etc plus the pool so there was plenty for the kids to do. They were able to borrow basketballs and soccer balls from the front desk to play in the little quad area. Overall we were very pleased especially for the price - we will definitely be back next time we go to Orlando!

Great Hotel

Old. Misleading property features.

Yes and the staff very professional, friendly and courteous.

I needed non-feather pillows found all feather pillows in our room tried to call the front desk for hours on end. Nobody answered the phone. My husband went down. They said they would send somebody with non-feather pillows. One girl came that did not speak English with one feather pillow said she’d be back with. with no feather pillows, she never showed up again continually tried to call the front desk and another guest picked up the phone down there frantic because he was trying to check in and there was no one at the front desk, a major safety concern, and allergy concern. We did not feel safe stay in there checked out the next day and the manager told me she marked my account that Expedia would regund me she knew she had a problem there that night. well, unfortunately, she keeps having multiple excuses why she can’t give the information that Expedia needs to refund me after she gave me the code. This needs to be taken care of immediately.

everything

This was our second stay here in 3 months. The beds are ultra comfortable and the breakfast choices are fantastic. There are 8 Mickey waffle makers!!!! I enjoyed the pool for a short time the day of checkout. We will return here when in the Disney area for sure!

Came home with bites on our body

Great

I was charged wrongfully for parking when I didn’t have a vehicle and it took over 2 weeks to get a reply from one of the managers. When I’ve been calling everyday. They also never gave me a receipt so I didn’t know what was even charged until I asked multiple times what it was from. If you stay here, demand a receipt and watch your credit card for charges that don't line up.

Everything was great

Very quiet, excellent breakfast, pool perfect for young children

Clean old bed mattress but the cleanest and the front desk and breakfast personnel it’s wats make it the best choice for a family vacations

Breakfast was reasonable, but there are not enough tables. During busy hours, you end up having to wait until someone leaves, which can be a bit inconvenient. Another point is the parking: it costs $25 per night. Considering the overall price of the stay, I believe parking should be included in the reservation, or at least offered at a more affordable rate. Overall, the hotel is good and well located, but these details do make a difference in the experience.

El cuarto es pobre la limpieza de forma general y el desayuno muy poca variedad solo la atencion del personal que trabaja ahi es buena

yes

All experience was good

I had a great experience, friendly staff very clean and the breakfast was good.. I will be back for sure

Very good hotel, my only concern was the parking fee a little high. 25 dollars fee tou will see it in big crowded cities where the space is limited, this is not the case here, plus you will get a paper saying they are not responsible if something happens.

This area is closed for others people

broke next day. Had to haul.mt stuff all the qay to othwr side of where my room was

This hotel isn’t clean.

The amenities were great! Definitely must stay at if you’re going to be anywhere near the Disney properties and don’t wanna stay on property. Rooms are spacious and perfect for anyone’s needs. Having the deposit and being able to room charge was extremely helpful. Specially, with their 24 hour market having necessary items!

Nothing out of the ordinary. Buffet for breakfast was slammed. Needed to wait 1 hour for extra pillows and blankets in our room. Pool was cold. Clean.

Very clean and wonderful stay

Nice amenities for children and families. Nearby restaurants are a bonus.

Location is great if going to Disney. Breakfast is included and room was clean. Only issue was the mattress for me.

Great stay. Room was just a little humid when i arrived, but freshened up after. If you order from the village food hall, ask for condiments. They were not included. But overall, a great place to stay.

All Excellent

The room was clean and comfortable , staff was beyond nice . I would highly recommend

Checked in late, around 830pm. Got to room and it was a handicap room that wasn’t requested. I would have gone back to front desk to get moved, but I wasn’t feeling the greatest. Also, room had a flashing light on the ceiling all night long, along with dirty q-tips in room, hair stuck to shower wall and strings and hair all in the carpet.

Polite, clean, convenient, fresh breakfast

The hotel was awesome, friendly and helpful staff, clean rooms, wonderful breakfast

Very friendly staff, clean room, clean hotel

Breakfast was fresh and hot

INLOVE THIS PLACE GOING BACK AGAIN SOON

First floor room had a gap in the curtains we had to use an item/placeholder to hold shut. There were stains on the towels and pictures were photoshopped to appear newer than the room actually was. Decent stay, but misleading advertising.

Great place to stay if you are going to Disney and the breakfast was great. Nothing beats a good breakfast before heading to the parks

Breakfast was very good. Lots of people in morning. The staff kept it clean. The food was always plenty full. Staff was very friendly.

Room was in a great location

Previous underwear of guest found under bed after serviced by housekeeping. Heat and AC were ok. Breakfast service was excellent!! Shuttle Service did not occur due to being full. We didn’t realize that the shuttle is contracted and not apart of the hotel. Didn’t realize you had to go between hotels in Marriott Village to obtain some services (lunch and dinner). If we should make it back to Orlando, our hotel choice would be different. Pretty disappointing for a Marriott Owned hotel.

Good upkeep Great breakfast

Great

Great stay! We have stayed here before and love the hotel and option to use other amenities on the property. The kids love the three pools. They also completed the scavenger hunt and got a sweet treat after dinner. One complaint this time was I received a $5 dining credit with the resort fee however the restaurant was closed so I was unable to actually use the offer. I was disappointed as that's what I was hoping to have for dinner and then had to figured out somewhere to eat offsite. The morning breakfast was great with a variety of options.

The room was fantastic 👌

We booked a room for two nights. At the time of checking in, the front desk staff asked me whether we need parking. I told him we don’t have a car. But when we checked out, we were still charged for parking. I realized the problem because I asked for a printed receipt. If i didn’t, i would lost 50 dollars.

Clean rooms

The room was spotless and spacious.

Nice hotel and well located

Breakfast was good, selection was decent. Love how everyone is friendly. Our room has problem with no hot water in our shower, they are very nice to tried to fixed it and asked us if we like to get a new room and offer to help move our stuff, but we just don’t have any energy to move. Nonetheless will stay there again.

Pro- very nice lobby, service, very good location and clean.

The hotel has a welcome feeling as we entered.

A perfect 9 days vacations to explore universal Orlando and Disney parks. The best option for our family!

All was excellent

Room was disgusting, sheets were filthy and soiled. Hair everywhere! Staff Very Nice!

My room was not very clean and the shower water didn’t warm up much so I was stuck taking cold showers every night. However the staff was kind and the Marriott Village property outside of the buildings is pretty. They have convenient things to offer such as: transportation to and from parks, food options, entertainment, etc.

Great service overall. Would definitely stay there again!

Not a new(er) property, but was well cleaned and rooms were spacious. Breakfast had good options, but was crazy every morning. Location is close to Disney Springs and Magic Kingdom, and has tons of shopping and dining options less than a mile away.

Good clean room

But this stay was made particularly special because of Mary at the front desk. We arrived very early in the morning, just expecting to store our luggage. Mary found a room for us and checked us in. This was a personal reservation. The next morning, I had to check out and switch to my Gartner reservation. once again, Mary was very helpful and managed to keep me in the same room, so we didn't have to move. Later in the week, I saw Mary again and she recognized me. That was very thoughtful.

Awesome

Always a great stay and home away from home. Staff, superb.

Good place to stay .

Will definitely consider coming back to this place. Breakfast was good. Only thing I would add is that they at least keep the complementary coffee all day as in most of these types of hotels

The bar was fully stocked and was great

Very affordable for such a nice rooms

Shower was not working very efficiently as it is very slow for the water to drain. Did not provide a lot basic amenities such as water and toiletries. Shuttle service was good and punctual. Housekeeping did not replace tissues. Staff were nice and friendly.

The women working during day time is

The window panes need to be cleaned because they are full of mold.

Short stay but very nice

Excellent! Staff was super friendly and helpful!

Staff werr very helpful when needed or asked. Maybe a little under staffed during busy periods. Rooms feel a little dated and could do with freshening up. Location is great and the shuttle bus is very useful.

El personal del hotel es muy amable y atento, especialmente Paty Davalous y Jacky, en el bar del primer piso Otto y el barman de Trinidad y Tobago. Maravillosos días y además todo muy limpio y agradable.

Rooms need updating and deep cleaned

Good

We have stayed here many times as a family. Rooms are always clean and bring breakfast bar in the morning is a convenient way to save on cost. The hotel is located close to everything, the outlet malls several dining options in the theme parks. We have not used them, but have noticed it several people utilizing this amenity. Only reason that this was not rated as a five star is that the mattresses could do with updating. Other than that, staff is always friendly than being polite and accommodating. Will definitely continue to book the Springhill in the Marriott village on future trips.

Breakfast was very good. I was a little disappointed with the room. The room was clean and spacious, but there are no towel bars to hang your wet towels on in the bathroom. The only towel bar was one small bar that held the clean towels. The toilet was not as clean as I thought it should be. The handicap rail in the shower was not in a very convenient place for anybody that might have a balance issue. There was no plastic mat for the shower either. The tub was a little slippery.

Room and carpet floor where the rooms are located need to be cleaned. Carpet has soiled spots and rooms need the furniture cleaned & curtains need to be cleaned. Bed was clean in the room. Just overall it was a decent stay but they need to do a deep cleaning on the carpet and room furniture. Also the free shuttle was disappointing because it’s contracted through a third party so you have to book 24 hours in advance and take whatever time slots are available. If it’s not you have to find your own way to the parks. Free Breakfast was really good with variety.

Very close to outlet😊

Our stay was pleasant. Close to shopping and dining areas. Check in and and check out process was quick and seamless. Hotel staff was helpful and welcoming. Only issues are daily parking rate is a bit expensive and wish pool was open a bit longer (closes off at 10pm) Shower can also be upgraded. Overall 7/10 experience.

Free breakfast and friendly staff. Hotel is close to Disney and only about 15 minutes from Universal. Pool area was quiet and well maintained. Some stuff could use some updating in thr rooms but the affordability offsets that.

Our trip was

Great location and staff

This was my second time staying here. I must say it’s a lovely property. The room was very spacious. The pool area was nice as well. The breakfast was amazing plenty of Mickey Mouse waffles to go around. Also was very close to the parks. Definitely will be booking here in the future

Love staying here

Kid friendly, very safe

Hotel needs some major updating. Bathroom was disgusting and full of mold!

Nice quiet everyone friendly

I recently stayed at SpringHill Suites and had a truly enjoyable experience from start to finish. The hotel exceeded my expectations in several ways, making my trip smooth and stress free.

Needs an update but great overall

Family friendly

Everything is good

Very nice place to stay. Employees were all very nice!

It was okay to many people in the breakfast area and not enough seating and breakfast was always the same no bacon no omelette etc.. I think the breakfast spot could have been much better for the price of the hotel and the parking and the deposit that’s held on your card..

i liked the 3 hotels & dining & shopping options. & that they were gated.

It was a good hotel

El estacionamiento del hotel es lo unico que seria algo que no volveria a pagar

I DON’T agree with charging a destination fee and having to get a snack because either way you’ll be charged that fee. If we’re staying at hotel why should there be a fee to park. Hotel seems dated.

Great Hotel

Everyone was friendly and polite and the room is good size and very clean.

Friendly front desk. Nice breakfast. Room too dirty, no water for 1 night during our stay

As per other reviews, the breakfast was limited variety but i think the other positives outweighed this. Will stay here again.

It was a good stay bit far from city

Busy but nice

I enjoyed my stay here and would consider it again. Had a minor mishap at first with the room that I was given but staff was very friendly and quickly resolved my concern.

More pool time

Pool warm and spotless with lots of chairs and towels. Double beds starting to wear. Breakfast with Mickey waffle station excellent

I love the suite room and friendly staffs

Room very clean and family friendly

Good place for families

Otherwise, the room could definitely use some upgrades/modernizations. The couch was notably dirty on the tops of the cushions from so much use, half the TV channels didn’t work, and I went to about 9 different ice makers on 3 different floors and they were all either out of order or out of ice. I don’t see myself staying here or the other two properties in Marriott Village (which I have also stayed at in the past) until they update them.

Perfect location for shopping, dining. Hotel is clean. Stuff is attentive

Close to parks

This is a good hotel , great service. I would recommend if you need to stay nearby the Disney or Universal parks.

Nice and quiet place love it

Property is clean and safe. Food places in walking distance. breakfast change every morning that was a plus for me and it was great. Bus took me and my family to shopping mall and Disney springs for free and pick us back up and took us back to our hotel. Pool clean with fresh clean towels when needed by pool. Game room and playground for the kid. Room nice and clean. I would stay again love it.

It’s says here there is no deposit required but they charged 200 USD plus the bus to the parks is no accurate to the information on this app, they only offer to Disney and not no Universal but after that the place is clean in a good area and the staff is very kind and helpful 4.8/5

There was a HUGE cockroach in my room. Room is very old and dainty looking! Was then transferred to a new room and mattresses need to be trashed, they had indentations in them HORRIBLE. Bath tub water spout was loose and shower head water pressure non existant. Needless to say would NEVER stay here again or a Marriott hotel either. Quality is just not there!!!

This was a great family trip, because of SpringHill Suites. Close to shopping, close to restaurants. The free breakfast was enjoyable. The hotel was clean the staff was friendly. We enjoyed the pool and the gym.

Nice place to stay, very roomy, big hotel, offers shuttles to the parks

Excellent . The shuttle to the theme was great and on time

I loved my stay here and the free breakfast was excellent and they had plenty even though the dinning area was full from the start of breakfast till the end of it.

Excellent atmosphere and attention. Great location and amenities

I checked in at 2am because my flight was delayed, the person at the desk even told me out loud what room I was to get, I confirmed a room with two beds and a pull out bed. He advised I would need to walk to be other building because his building didn’t have any of ththe rooms with the pull out couch. I take all my luggage to the other building by myself, and walk what seemed like forever down hallways and up the elevator two flights to get to the room and it’s not the correct room. I then went downstairs to that building front desk and was greeted by a security officer who was covering the desk but couldn’t help. He advised the representative would be back soon. I’m exhausted and very inconvenienced at this point. I asked if he can call the other building to try to resolve my issue so I wouldn’t need to walk again that far with all of my luggage. He attempted to contact them but no answer and nobody would answer the phone, after standing there for 20 minutes finally the other man who helped originally came to the building I was at to assist. He proceeded to try to give me a roll away bed. I declined and asked I be put into the room I paid for. He finally agreed. I get up to the room and the couch is a twin not a full size that he said. I settled for the night but I was very very inconvenienced as family in my party who is disabled had to sleep on this very small pull out bed. I wouldn’t recommend this property.

Hotel was nice but they shut off the water for 6 hours overnight which was inconvenient

we stayed at Springhill Suites in Orlando and had a wonderful experience. From the breakfast options, to the friendly staff, clean property and multiple restaurants on the property. We were conveniently close to Disney Springs, and SeaWorld, while offering shuttle transportation to other Disney Parks.

The hotel is what you pay for not great not terrible convenient to Disney and outlet malls

Nice stay, needs updating

Housekeeper was excellent. Very clean, And the Breakfast Bar was very good also.

Front desk helpful and polite Given a voucher to use daily but only allowed to use at village food hall which was closed on first week and only opened 4pm-10pm next week. Not helpful if out enjoying the day at local attractions Good distance from local attractions and lots of restaurants near by Room basic and standard, was cleaned but the dirt was ground in and old, bath never drained properly and toilet flushed when it wanted to, Room had a decent size fridge and microwave in it two tvs which played at same time a fraction out of sync so that got irritating Asked to pay on the last day with a credit card that was a different one to the one linked to hotels.com so I didn’t get charged etc for it being used abroad, the gentleman at the desk said no problem and put it all through, however the change came out of the original linked card anyway and I got lots of fees to pay, I tried contacting the hotel before arriving and afterwards regarding this but they never respond

We had an amazing stay. The staff in charge of the breakfast area are well trained and are natural hospitality ambassadors. Thank you

The property was decent but there was a water leak in the lobby and cooking equipment was down which made breakfast chaotic. Also, the 5th floor was soooo hot! I also used the laundry and one of the dryers was so clogged that it didn't dry my clothes. Other than that, facility was quiet and close to all the parks. I would probably stay at courtyard next time.

Everything was really good the hotel the area it was very clean and everything was really close to get too

Great hotel, clean

Great

the mattresses were a little but dirty and old, and stiff, not very comfortable, but everything else was nice. Clean, good staff, buffet was good. Pool should be opened a little later. 4/5 stars

Great staff

Staff was friendly and helpful. When I checked in I noticed the towels that’s where in the room were dirty there also wasn’t any body wash in the container. The breakfast wasn’t all that but it was free so can’t complain there. Parking was $25 a night.

Hotel was a great place to stay, very accommodating for my family of 11. They were able to get us rooms side-by-side,,, full breakfast was good and very convenient to everywhere we wanted to go. We’ll definitely stay there again.😊

The location of the hotel was convenient. However, our bathroom was not clean. It had several hairs on the sink and the bathtub. The towels were kind of yellow and it didn’t have a good smell. The bathtub curtain wasn’t clean, it had some sticky pink spots. Check in and check out was smooth and the staff was very kind. The lobby was welcoming and very clean.Overall my main concern was the lack of cleanliness in the bedroom.

Realmente nos encantó a mis hijas y a mí. Volveremos sin duda luego.

Everything was great

I would not recommend this hotel. We had to change the rooms three times because the room had a weird smell every time we went out when we came back the Lucky key didn’t work. We had to go to the front desk so they could come and open my room all the carpets were dirty and the people at the front desk was terrible.

Coffee maker was dirty

We were so disappointed with the rude reception at the front desk as the person seemed very annoyed by our questions, called 4 times and sent 3 messages prior to arrival and had zero response, just wanted to make sure late check in will be ok. Room was fine as expected as we have been in a different SpringHill property, the disappointment was the extra charges as nothing was mentioned during reservation, qas only notified with the extra charges in the confirmation email. Breakfast was a disaster, they close half of the service area by 9:00 am or before even though Breakfast supposed to be until 9:30 am. Most of the food items are gone with no replacement by 9:00 am It gets very crowded with long lines since half of the areas was closed. People crowd all areas as it is not organized at all, people waitby specific items when it is empty, waiting for more. Complete disappointment.