SpringHill Suites by Marriott Orlando Theme Parks/Lake Buena Vista

Nice place

We personally enjoyed our stay. The room and bathroom was so clean and we love show big the pool was. The breakfast was also decent. The only thing is the arcade was on the expensive side but my children didn’t care to use it.

clean from entering to the rooms the bathrooms clean no yellow stains stay for a entire week no complains

It’s ok

The room was very spacious. It was 5 of us and we had plenty of room. My granddaughter slept on the sofa bed and she said it was very comfortable. The staff were really helpful and nice. The buffet breakfast was great and lots to choose from. I only wished the bathroom had more hooks for towels.

Muy bien

To stay one night with my family was okay.. the room was modern and comfortable but we expected more during breakfast time; didn’t have enough variety, the eggs were soggy and cold as well.. if you don’t eat breakfast or just need to grab some coffee and leave, that is the place

Great hotel. Close to main attractions. Breakfast is great!

Although it was a quick stay, everything was great. Front desk was very helpful. The room was a great size for our family with small children. We didn't have to book two separate rooms and worry about sleeping in separate spaces. Breakfast was great. We didn't feel like rushed which is a huge plus with young kids. Large selection with options for everyone. The amenities are very convenient.

Pay for parking at a hotel where we couldn’t even park is crazy. We had to park at another hotel. Told front staff they said okay and looked at me like I was dumb. Made our trip short to go to another hotel that had parking for my stay

Staff were amazing, room was clean, and the food was good.

5 stars

Beautiful Hotel! Staff is super friendly and breakfast was good! Only 15 mins from Disney! Will definitely be back.

Disappointing shuttle service. Only one pickup and drop off time per day. We spent quite a bit in Ubers.

Great hotel. I will definitely be going back.

Rooms were very clean, quiet and spacious. Staff was very nice and helpful.

Comfortable stay with good breakfast options. good part was the shuttle service to theme park.

Exceptional

Good

This is amazing hotel It's way better than a three star hotel

That’s not exeptbol pay for a hotel and them they are charging for a parking lote 26.00 foollsrs per day …. Is not right this is is rubinv us it should not be charged we already book a hotel with them to stay its is not correct to charge this alreajus fee for parking and not tell us . Only when get in for check in you whist notifay of the new changes… I live in Fla for 40 years if they going to charge for parking I will drive to my house

The hotel was very clean, and the staff was very nice. The only issue we had was the AC in our room starting leaking and had one side of the floor next to our bed soaking wet. The staff was able to fix it, but it took a while before someone got to our room and we had to push our plans back because we couldn’t get ready while the maintenance staff was working in the room.

I checked in on Friday, and due to hotel policy, they didn't service my room until Sunday... the trash piled up for two days. I didn't understand it.

Definitely, If your destination is Disney World, this location is a good option. I checked in on Friday, and due to hotel policy, they didn't service my room until Sunday... the trash piled up for two days. I didn't understand it.

I’m not sure how to perceive my check in. I was in line waiting to be checked in, with another customer behind me. There was only one receptionist at the time. Another receptionist walked up and asked the person behind me if they needed help. After that interaction was done, she asked me. I walked up to her and asked if she saw that I was next in line. She said she did. I asked why I wasn’t taken in order of the line, she said he walked up to her first. With the climate of the country, I analyze everything. I’m a black man. The person behind me was Hispanic. The 2nd receptionist was also Hispanic. I may be over analyzing but regardless, I should’ve been next as I was waiting for a while at this point. Like I said, it could’ve been harmless but it also could’ve been intentional.

Nice pool

Bad

Very good

No free parking

They overbooked and I didn’t get to stay there. They over booked their rooms and I didn’t get to stay there.

Staff is nice. I enjoy the breakfast buffet. Rooms are clean and beds are comfortable. This is a family hotel. Children are everywhere. So if you are looking for something quiet and serene. This is not the place for you. Nevertheless, my daughter loved it. This will always be a first choice for us

They overbooked and I didn’t get to stay there. They over booked their rooms and I didn’t get to stay there.

Highly recommended hotel. Great location, staff is very friendly and the property is well maintained.

Everything was great N/A

Everything was great N/A

Excelente estadía . Todo súper limpio buen ambiente . El desayuno muy bueno ..

Exceptional

Everything!

was not happy that i had to pay to park the rental was just another way to charge more money

love it, just issues with the fob key. went downstairs 3 time to reconnect them

Comfortable beds. Game room to entertain my grandson. The pool was a little I. The cold side but it was mid May in a mild spring.

What we didn’t like, was that they clean the rooms every other day, because of this our room did not get cleaned during our stay.

Amazing

All the staff is wonderful. Go see the bartenders Maribel, Kevin and Billy they are amazing. The front desk is also amazing. The rooms are really clean and the hotel feels safe.

Te limpian la habitación día de por medio un día tuve que cambiar el día de limpieza y luego corretearlos para que fueran porque pasaban tres días y nada, lo otro el desayuno aburridisimo y malo comida fría, poca variedad y repetido todos los días; lo mejor fue la ubicación bastante céntrica dentro de todo pero le faltó.

We came to Orlando to visit the Disney Parka/Universal Studios, the hotel does offer limited time schedule shuttle to the parks. As well an uber/lyft is easy short drive too! The hotel staff was friendly & of course we loved the Mickey waffles!

Check in was easy. Staff was friendly. Pool area was clean. Breakfast selection was good, and plentiful.

Clean room | Staff | Breakfast | Bar everything was great at this property

Everything!

Easy check in process room was ok bath tub wasn’t completely clean Nice pool area, prepare to pay for parking

Clean room, breakfast

Optimal location

The arcade and pool were nice… Stayed here recently and unfortunately had a pretty disappointing experience overall. The location to the parks was great, and the pool/arcade area was nice, but the actual hotel quality did not match what we expected from a SpringHill Suites. What made this especially disappointing is that we previously stayed at the SpringHill Suites Orlando at Millenia and had a completely different experience there. That hotel was honestly 10/10 — everything smelled clean and fresh, housekeeping was excellent, breakfast was much better, and everything in the room actually worked properly. Because of that experience, we expected this location to be similar, but it was the complete opposite. There were multiple issues during our stay here: - The fridge did not work and smelled terrible - The room locks did NOT work properly at all, which was honestly concerning - Housekeeping never serviced our room during the stay - The AC made a loud high-pitched noise during the night - Pillows had visible stains on them - There were also visible cracks in the ceiling that honestly looked concerning and made the room feel poorly maintained - Parking was expensive The breakfast was also honestly one of the worst hotel breakfasts we’ve had. The eggs seemed undercooked, the pancakes were stale, and the sausage was not good at all. The bed itself at least appeared clean, and again, the location was convenient, but overall the hotel felt poorly maintained compared to other SpringHill Suites locations we’ve stayed at. This property definitely needs better maintenance and upkeep. We were genuinely surprised by how different the experience was compared to the Millenia location. Very sad after this experience kind of ruined the vacation i should have gotten atleast a partial refund for how TERRIBLE room s242 was but did not want to bother the nice staff. do NOT choose this location.

Breakfast is hot and fresh, basic breakfast foods (American), cereals, fruit, muffins etc. the bar is small but the staff are excellent. They even have a couple of local beers, but nothing on draft. Given the location it's a great place to stay.

Stayed here recently and unfortunately had a pretty disappointing experience overall. The location to the parks was great, and the pool/arcade area was nice, but the actual hotel quality did not match what we expected from a SpringHill Suites. What made this especially disappointing is that we previously stayed at the SpringHill Suites Orlando at Millenia and had a completely different experience there. That hotel was honestly 10/10 — everything smelled clean and fresh, housekeeping was excellent, breakfast was much better, and everything in the room actually worked properly. Because of that experience, we expected this location to be similar, but it was the complete opposite. There were multiple issues during our stay here: - The fridge did not work and smelled terrible - The room locks did NOT work properly at all, which was honestly concerning - Housekeeping never serviced our room during the stay - The AC made a loud high-pitched noise during the night - Pillows had visible stains on them - There were also visible cracks in the ceiling that honestly looked concerning and made the room feel poorly maintained - Parking was expensive The breakfast was also honestly one of the worst hotel breakfasts we’ve had. The eggs seemed undercooked, the pancakes were stale, and the sausage was not good at all. The bed itself at least appeared clean, and again, the location was convenient, but overall the hotel felt poorly maintained compared to other SpringHill Suites locations we’ve stayed at. This property definitely needs better maintenance and upkeep. We were genuinely surprised by how different the experience was compared to the Millenia location. Very sad after this experience kind of ruined the vacation i should have gotten atleast a partial refund for how TERRIBLE room s242 was but did not want to bother the nice staff. do NOT choose this location.

Everything was perfect overall

Nice

Breakfast was great. Staff was so kind. However the bathroom can lock you out from the outside and you have to call for someone to open it that design was A terrible idea

The gym 🏋‍♀️ is my go to de stress. You can tell it wasn't attended to as much as the other

Bar didn’t open till 4pm and gym was way to hot every day

Exceptional

Clean comfortable room

Very clean

The clean, up to date friendly environment N/a

The clean, up to date friendly environment N/a

Cleanliness I have never been in an immaculate hotel. It’s the second time at a Springhill Hotel. Would definitely go again Paying for parking Very expensive

Cleanliness I have never been in an immaculate hotel. It’s the second time at a Springhill Hotel. Would definitely go again Paying for parking Very expensive

Great location! Nice staff!

Loved how clean it was and the arcades for the children

Everything was amazing!!!

Exceptional

Desayuno muy bueno, el baño tenía cabellos cuando entré a la habitación.

good

The rooms and hotel were clean and staff was nice. Only complaint is so busy and takes forever to get an elevator.

Exceptional

Exceptional

Superb

Great service, great amenities

Very good

The continental breakfast offered only a few choices, and the menu didn’t change throughout my stay.

Free breakfast was great. The room was clean and there is a free shuttle to the parks. This is a great hotel for families, I would recommend

Exceptional

Exceptional

Little old

We stayed at this hotel before and had a good experience, which is why we decided to return. Unfortunately, this stay has been extremely disappointing. The front desk rarely answers the phone, the sheets were stained, and housekeeping has been very poor. We had to request our room be cleaned, and after already being here three days with no cleaning service, we were told it would have to wait until tomorrow. The breakfast has also been very bad. Overall, this has been a terrible experience, and we do not have any positive comments about this stay. Based on this visit, we will not be returning in the future.

My stay was good the only problem was they clean your room every other day & they only refresh the room. Meaning same sheets they just make up the bed and clean the bathroom. The property overall was clean and staff was very nice. The breakfast is ok as well. I would stay again due to it's close to all parks & friendly staff. I didn’t care for the shuttle hours but over doesn’t cost much to Disney World only $9 for two people going and we caught the shuttle coming back at 10:30pm.

Loved the staff, the food was amazing. I loved everything. Wish I stayed more days. Oh and the bed and pillow were so comfortable I need to know what brand of pillows they use because I need that specific one at home lol. That’s how much I loved it

The property was amazing clean convenient to everything everything was working and it had a microwave in the room definitely will rebook

Very good

The property was amazing clean convenient to everything everything was working and it had a microwave in the room definitely will rebook

Great location, clean room, staff i did interact with great. My only issue is we had questions / information we needed to relay to the front desk. When we tried to call we got an automated system. Every time we selected to number to speak to someone the phone would just keep ringing and it would go back to menu options. Very frustrating

Everything was great friendly staff

Property was perfect for our family of four! The pool is well maintained and clean. The lobby is perfect and family friendly with a ray of games for the entire family! Breakfast was as best as it gets and again very clean. I highly recommend especially for families!

Passable

The hotel is beautiful and well maintained. However, I stayed for 6 days and my room was cleaned once. I called front desk to at least get some clean towels and they made me come down to the front desk to pick up toilet paper. Also, if you stay here, they make you pay fo parking, REALLY!!! First time ever a hotel made me pay for parking for staying there. Even worse, I barely had checked in when one of the ladies at the front desk chased me and warned me that if have a car parked outside, it will be ticketed after just the first hour. Talk about customer service. I usually love the Marriotts, but this one left me completely disappointed

Amazing breakfasts everything was clean pool was beautiful will stay again

The breakfast was excellent with a wide choice of food. Each day there seemed to be one item at least that was different. The rooms were clean and very comfortable. Staff was always helpful. We ordered food one night from their restaurant and it was very tasty. Our only complaint was the shuttles to the parks were very limited so we had to use uber most of the time.

Very clean and nice 😊

Hotel was nice and clean and good accommodations for kids. 10 minutes to Disney.

Exceptional

Breakfast could have been alot better options to choose from. The Sausage was served EVERYDAY and they are NOT GOOD AT ALL!!

The rooms were spacious, there was a lot of space to park our car and the location worked out great for us as it was close to get to DisneyWorld (either by car or by taxi). The staff was also really kind. The breakfast were a bit mediocre and lacked variety. Some of the food was a bit cold already and the water in the machine smelled like pool water. Also, the room from our room was to a internal car parking.

Excellent staff

Rooms were in excellent condition, and very clean

Great hotel between theme parks with free shuttle to Disney properties and Universal. Rooms are spacious & clean. Great staff, wonderful breakfast buffet, pool (though not heated) and game rooms.

Nice hot breakfast

Well-located I feel it is unreasonable to have to pay for parking; it should be included in the price. Aside from that, everything is very well maintained.

Location is nearby all attractions and lots of food and shopping areas near by. The hotel is beautifully set up and very comfortable.

The staff was great and hotel was clean

Will go back to same hotel if I had to ever visit again.

Rooms needs to be cleaner, sofa was very dirty as well as the carpet floor. Walls were dirty, mold in the showers

Bad hospitality and front desk never answered my room service calls. Rooms are nice, so is the pool and gym. UberXL to Disney about $25. The shuttle leaves extremely early to Disney park. If you miss the 8:30 AM that's it. No other shuttle.

Needed to pay 25 p/ day to park. Otherwise a perfect 10.

Can't say I didn't like anything...

Breakfast was amazing, and selection was great. Room was clean!

I was live there 3 nights,Continue 3 nights no housekeeping come over clear my room,

Yes everything was great- breakfast warm and something for everyone

Staff at the desk on wednesday 8 april morning was giving a attitude instead of thinking about a solution

Yes

Value and conveniat

Enjoyed our stay

The staff was great! The room was spacious and breakfast was wonderful! Our family really enjoyed our stay!

Great stay overall

The breastfast was fresh and the staff was very nice. The room was very clean and spacious

Great stagf

Great stagf

Nice

We had to pay for parking, in other hotels ists included, And i woke up every day at 5am because of the noise of the people taking the trash out, it was a very loud nosie

Sound of ac unit in the room is toooo loud and no one could sleep well

The breakfast was amazing Everything is near by Rooms were very clean

Overall good experience but bedsheets were not properly washed or clean cause they were satined and ripped.

Front desk didn’t answer phone or respond to request to fix tv that didn’t work. Breakfast was good and breakfast staff was helpful.

My family and I were extremely pleased with staying here! My room was very CLEAN and smelled CLEAN! The bar drinks and food were amazing. The breakfast bar was pretty good. I would definitely stay here again.

I liked everything. The staff was very nice and helpful. Breakfast was wonderful. The only thing that I didn't like and this could be something I just overlooked before I booked our stay, was they charge you $25 a night to park. They tell you at check in and there are signs All over the parking lot. Just would have liked to know before we got there.

Excellent

Grew experience. Super clean and huge breakfast I loved it

Breakfast was ok but the room was very hot.

Paid parking is unfortunate. The app is not easy to navigate. The bathroom faces the beds with a frosted glass sliding door. No privacy and the light wakes others in the middle of the night. The breakfast is modest and I’d rather have no breakfast and free parking. The shower water wouldn’t regulate. Certain lights and outlets don’t work without the master switch on. This really isn’t a “suites” hotel… just a larger room with a mini bar fridge and a small microwave.

Nice and clean room. Stuff was amazing. Breakfast was really great. Pools was nice and clean. All the fun spot is really closed by. Overall it was a fantastic vacation..

Yes

Only ones .when do you need something don’t call reception because they never answer. We really disappointed about this hotel. I don’t recommend at all

The breakfast was delicious with a very friendly staff.

One of the main reasons that we booked here was for the shuttle and only having one option to only a couple of parks each day shouldn’t even be considered Disney transportation in the listing. The breakfast was also mediocre. Rooms were clean and did the job but having to pay for parking and then not even being able to use the shuttle was disappointing.

The breakfast was good, the staff checked us in earlier than the check in time and having a baby that helped us so much! The room was spacious and clean! We absolutely loved our stay here!

Good, clean and wonderful staff.

The rooms are spacious and comfortable. Super clean rooms are everything that you need it for a perfect stay.

Everything. It’s a great hotel. I don’t have any complains. Nothing

second time here amazing stay !!!

Room was clean and in good shape. Staff was very helpful. Family friendly atmosphere. Breakfast is excellent.

Good location and nice pool

I loved it

Great room for Families.

I always stay here when I vacation to Orlando. The location, pool area the bar and shuttle services are all amazing. The cleanliness of the hotel room is also impeccable. Will continue to book to stay here.

Great experience , the staff is great

Very nice place

Good amenities

Good amenities

Nice place to stay

Nice place to stay

Clean rooms, amenities

Clean rooms, amenities

Free breakfast , clean The transportation is a joke … you take one bus to get on another bus … you waste an hour and a half to two hours when traveling to get to Animal kingdom and Magic kingdom !!! Call get the details don’t just go off my word but please be warned and know !! We used Lyft after that first bus ride ! It was that bad :(

The room was pristine. It was a bonus to have fresh coffee and breakfast in the mornings in a 3 hour time window. The staff were all extremely courteous. I would definitely return.

The room was pristine. It was a bonus to have fresh coffee and breakfast in the mornings in a 3 hour time window. The staff were all extremely courteous. I would definitely return.

Clean and very friendly. Fantastic Front Desk staff!

Clean and very friendly. Fantastic Front Desk staff!

All yes

All yes

Room-2 night stay in suite for 6 people. Had to ask multiple times for linens,towels, pillow and cups for 6. 1 set of sheets were dirty. Room wasn't cleaned at all during our stay, so had to ask for clean towels again and they didn't take the dirty ones. No lotion, 1 tiny soap at sink. Tub so slippery had to put a towel in the tub-even the kids complained. Desk staff was nice.

Room-2 night stay in suite for 6 people. Had to ask multiple times for linens,towels, pillow and cups for 6. 1 set of sheets were dirty. Room wasn't cleaned at all during our stay, so had to ask for clean towels again and they didn't take the dirty ones. No lotion, 1 tiny soap at sink. Tub so slippery had to put a towel in the tub-even the kids complained. Desk staff was nice.

Clean spacious room. Nice clean pool area. Good breakfast. Close to parks. Very clean hotel.

Clean spacious room. Nice clean pool area. Good breakfast. Close to parks. Very clean hotel.

call the front desk but no response and follow up

The room was very clean. The staff was extremely accommodating. We will stay here again for our next Disney Trip

The room was very clean. The staff was extremely accommodating. We will stay here again for our next Disney Trip

We got a 1 bedroom suite and there was only 1 set of sheets and 1 blanket. We asked for another set and no blanket was provivded. My 11 yo slept without. We got a

We got a 1 bedroom suite and there was only 1 set of sheets and 1 blanket. We asked for another set and no blanket was provivded. My 11 yo slept without. We got a

This meant my family (including young children, if applicable) had to haul all our bags back down to the lobby, wait there, and then go back up to the room door to stand and wait again until the fix was completed. It was frustrating and exhausting, especially arriving so late. I understand technical issues can happen, but if standard check-in time is 4:00 PM, the room—including its electronic lock—should be fully prepared and operational well before guests arrive, particularly for late check-ins. This basic maintenance oversight turned what should have been a smooth arrival into a stressful ordeal. The rest of the stay was average was otherwise comfortable, with clean rooms and friendly staff”] / [or keep neutral: “was average”], but this check-in experience left a poor first impression and made me question the hotel’s preparation for guests. I hope the hotel improves its procedures for battery checks on electronic locks to prevent this for future visitors.

This meant my family (including young children, if applicable) had to haul all our bags back down to the lobby, wait there, and then go back up to the room door to stand and wait again until the fix was completed. It was frustrating and exhausting, especially arriving so late. I understand technical issues can happen, but if standard check-in time is 4:00 PM, the room—including its electronic lock—should be fully prepared and operational well before guests arrive, particularly for late check-ins. This basic maintenance oversight turned what should have been a smooth arrival into a stressful ordeal. The rest of the stay was average was otherwise comfortable, with clean rooms and friendly staff”] / [or keep neutral: “was average”], but this check-in experience left a poor first impression and made me question the hotel’s preparation for guests. I hope the hotel improves its procedures for battery checks on electronic locks to prevent this for future visitors.

Theme park shuttle had very limited times, better to plan on ride share.

The hotel was also very clean and the location was great with food options nearby. The beds were pretty hard and uncomfortable. The room layout was also clunky at times with everyone getting ready. The parking fee was also on the higher side compared to others in the area and felt like a waste. Even Disney isn't greedy enough to charge for parking at their resort anymore. You should probably follow suit!

Desayuno, por ej. Mas opciones, mas frutas, mas variedades

Desayuno, por ej. Mas opciones, mas frutas, mas variedades

The room was clean and the breakfast was delicious!

The room was clean and the breakfast was delicious!

Yes.

Yes.

Room was very clean and nice size. I didnt like the shuttle service to the Disney and Universal parks. They have very limited times, so we took an Uber everyday. The breakfast was just ok. The sausage was always very dried out but the waffles were very good

Room was very clean and nice size. I didnt like the shuttle service to the Disney and Universal parks. They have very limited times, so we took an Uber everyday. The breakfast was just ok. The sausage was always very dried out but the waffles were very good

Clean room and great location! The only complaint I have is not being made aware of changes to the park shuttle schedule. It was an unusually low temp of 30 degrees outside when my children and I waited for the shuttle outside the hotel (which was directed by the front desk staff). It was only after we walked back in to double check with a second personnel that we were told the schedule had been changed.

Clean room and great location! The only complaint I have is not being made aware of changes to the park shuttle schedule. It was an unusually low temp of 30 degrees outside when my children and I waited for the shuttle outside the hotel (which was directed by the front desk staff). It was only after we walked back in to double check with a second personnel that we were told the schedule had been changed.

The staff was very friendly and helpful.

The staff was very friendly and helpful.

Beware of roaches hanging out at the bar area they are the chasing kind

Beware of roaches hanging out at the bar area they are the chasing kind

The room was clean and spacious. Breakfast was free with lots of options and the staff was lovely.

The room was clean and spacious. Breakfast was free with lots of options and the staff was lovely.

Absolutely nice!

Absolutely nice!

Super easy check in and out, hotel was nice for price and it was the perfect location close to a lot of things and in the middle of Orlando and Kissimmee

This hotel was wonderful. The room was beautiful and spacious, lobbies were clean and inviting. The breakfast was plentiful and delicious and fun. The amenities were great and the proximity to parks was perfect!

The location is great. The front desk personnel were great. Hotel was clean. The concept of continental breakfast is good but not enough seating or food at times, not worth the hassle and extra charge when you can stay at nearby great hotels for less. Also, guest services was a hit or miss, sometimes they would answer and sometimes they wouldn't. And when you ask for a certain quantity of towels, toilet paper, blankets, etc, they would not bring the correct quantities you asked for.

Breakfast Employees All was great

Comfortable beds, great kitchen appliances, first class swimming pool and a delicious breakfast

yes we are happy with services

The staff was courteous, and the Mickey waffles at breakfast were quite nice.

Everything was great

Loved the pool area, very clean, good location, breakfast is decent, staff is great!

Only hotel ive had to play for parking are for high rise nice building in miami beach, spending 58 dollars in parking in this place is ridiculous, if it wasnt for the late arrival i would of cancelled my reservation

Few cars for luggage

Room was spacious. Breakfast was good. Shuttle was beneficial. Kevin was an amazing bartender.

Location to Disney

Enjoyed my

Room was fine, we were irritated that you said theme park shuttles and than they were not available to us.

Gave me the wrong room, called for extra pillows 7 tiimes, and went to the front desk twice to request extra pillows.

affordable and location is near to Disney World . unable to reach the front desk when I call them via phone .

Super clean and pretty and very convenient to everything Nothing

.

Nice breakfast Paying for parking

Rooms and property were clean, staff was friendly, everything was as expected, if not better.

Beautiful hotel. Very clean excellent breakfast

Very Well

Very nice, update modern rooms! We enjoyed our stay!

Breakfast was so so but still lots of variety.

El hotel tiene muy buena ubicación y muy limpio

Front end staff was good. I would definitely stay here again.

Our stay was

Clean room

The parking policy at this hotel is very frustrating. Paying for a hotel stay and then being charged separately for parking, plus an additional overnight parking fee, feels excessive and unreasonable. By the end of the stay, the cost of simply parking your car adds up far more than expected and significantly reduces the value of the experience. This alone makes me think twice about staying here again.

The parking policy at this hotel is very frustrating. Paying for a hotel stay and then being charged separately for parking, plus an additional overnight parking fee, feels excessive and unreasonable. By the end of the stay, the cost of simply parking your car adds up far more than expected and significantly reduces the value of the experience. This alone makes me think twice about staying here again.

The room was spotless, bedding great and the space was perfect. I am usually pretty picky about my hotels. Definitely a Marriott Bonvoy location. I would definitely stay again.

There wasn’t many fruit options but I’m glad they had pancakes because the waffle machine area gets crowded. I didn’t like that you had to pay to park your car. Never have had to do that while paying to stay in a hotel.

Room service was horrible. Parking lot charges

Limited breakfast menu, TV remote not working or broken - technician showed up at midnight (5 hrs) later, 12 oz bottle water costed $6 at their mini market. Rest was ok. Certainly is not wonderful or excellent like Expedia lists. There is 1 or no service to theme parks btw.

Called the front desk immediately and took about an hour to get someone into the room. It was almost midnight by the time the shower was fixed and we were also told the hotel was fully booked and could not move us to another room. Front desk directed me to send an email to administration with the details of the incident and the incident report was filed. There was absolutely no followup from the hotel. Based on what the hotel repair team member said, this is not the first time this has happened. We did not have a good experience at this Marriott. However, the room was clean.

Large suite, quiet despite facing the road and love the amenities

Staff was awesome especially bar. But suite restroom was not properly cleaned. Had hairs and cleanable stains in the tile floor and walls when we checked in.

Great amenities and service all around.

Didn’t see any staff clean the room every other day so we had to ask for towels and toilet tissue. Other than that, it was an okay hotel. It Had game room for the kiddies which I thought was great annd they were up to date with that. They can do better with keeping up with breakfast items as few stuff ran out like hot water to make tea and tea bags.

But I didn’t leave any bad review until the call with customer service after stay. I received a parking invoice because I wasn’t informed that parking needs additional fee. I ask them to help to dismiss it and I’d love to pay the exact parking amount. He said that’s my fault not the hotel, I need to pay or contact the parking company myself. I believe the front desk also has responsibility to inform their guests. Since I know the one who’s answering my phone is the hotel manager, then I told him about my stay experience btw. I didn’t get any apologies, instead he ask me what I want him to do since I’m not staying now. I was so upset I asked him is that your attitude to treat all your guests? After repeating the room conditions again and again he said he didn’t have records about that. He actually mentioned they fixed the refrige after I left so I asked how did you know it needs fix. He said other guest experienced the similar issue. How ridiculous! To be honest I can accept the situation that items in the room are not functioning properly. But the poor attitude of customer service made my stay experience even worse.

very slow checking. i waited in line like 30 min to see the receptionist and she took like 30 min to work on my checking and told me the room i booked in not available and gave me room without sofa bed and told me they will fix it tomorrow. Next day same thing happened waited 30 min to see her and then she told me its a room with sofa bed but when we went in there was no sofa bed again. worst hotel check in experience ever.

To be honest , and treat people with more respect

Clean room and great breakfast

i thought this was a marriott? it felt like a motel 6. 1 staff member checking people in it didn’t matter how long the line got. machine to ring up food and drink down almost always which meant to get something you had to wait in the line 10-12 people deep with people checking in just to get a bottle of water…. that’s just where the problems begin… Get to the room… Shower leaks basically put 2-3 towels down next to the shower or flood the bathroom. The shower head was so disgusting and calcified the water coming out of it smelled of mold the first 2-3 minutes you turned it on… oh and don’t bother trying to call the hotel to get ahold of someone… No one answers the phone… Just puts you back in the loop over and over… And then there shuttle service to the park… Hahahaha might as well grab an uber… There is supposed to be 1 shuttle to and from each park a day which is ridiculous in itself, but then getting it to show on time or at all the one time it’s supposed too… Ya stay away from this hotel at all costs… Just an overpriced motel 6 with a fancy name…

Yes everything was clean, great breakfast, super close to the parks and Disney springs very convenient location and lots of restaurants near by I would stay there again!

Overall very nice hotel

Nice and clean, location was close to Disney, lot of dining options nearby, breakfast was good, staff was amazing, lot of stuffs for kids to enjoy.

Staff was very nice. Could have done without the $25.00 parking fee.

The sofa bed mattress it was terrible my son got back pain and also the sheets were stained and the room had a strange smell

The area around the hotel was amazing and the staff that helps with ticketing are very proactive and professional. It’s very easy to get a ride to Disney from here.

Food was mediocre.

Very clean and the staff was very kind

Location is good but not enough parking and parking fee should be 0, they can validate

Nice

The staffs are friendly and helpful. Breakfast has extensive variety and good up keep. The cleanliness of room and area are good.

I never had a room service during my stay, at the 3rd day I went and ask the receptionist if they do room services due to we haven’t had one, she looked surprised called the manager from room service and told me they added my room to the list to have a service that late afternoon, the room service personal knock the door take the trash out and give me a new towels and thats it never change the bed sheet in the 5 days stay. The next day the room service personal knock the door at 11:00 am she ask if we needed a service I said yes that jus give us 5-10 minutes to leave the room we were on our way out to visit universal studios we were ready just 2 of us needed to brush our teeth, she said yes she will be back and that night when we arrive from the park the room was the same as we left it. I will never recommend this hotel to nobody.

Fire alarm kept going off everytime the heater would turn on. My daughter ended up being scared to stay there thinking there would be a fire. Check out time was 11am amd at 11am on the dot someone was knocking on our door to get out. Very unprofessional along woth not telling us the keys wouksnt work 5 minutes after heading downstairs. Thank God i did one last sweep of the room or else they would have locked us out. We noticed when my husband came back upstairs to grab the last bag. Not a good system. Its also been 2 weeks and still have not reveived our deposit back.

Excellent

Rooms were big. Bathroom was big. AC was cold. Check in and out was easy.

Cleanliness issues with bedsheets and covers. Also, parking fees we’re not properly disclosed

The staff are very kind and hard working.

Maribel and his partner in the bar was very nice service, txs

Clean room, comfortable bed and great breakfast

Good service and quality

The room eas clean, the staff very friendly, overall hotel very clean and beautiful pool area

Decent place to stay. Price was fine. However, they charge you 28 dollars a night to park that is not included in your room price. Also the parking lot is very crowded and it’s hard to find a parking spot at times.

The room was clean but there were ants in the bathroom and the phone in my room did not work. The wireless TV was not very easy to use, seemed to be delayed. The staff was extremely polite and helpful.

Very quiet place to stay, clean and secure

Very clean, breakfast included with your stay they have Mickey waffles and shuttle provided to the parks. The shuttle only goes to specific parks at designated times. You can take the hotel shuttle and then take the free Disney bus to the correct park for free.

excellent customer services!

Well, let me just start off by saying that we chose this hotel because it wasn’t affordable price near Hollywood Studios only 15 minutes away, which was great. The moment we walked into the room it smelled like the carpet was soiled of mildew. When I took out the linens for the pullout mattress, they had oil marks and smelled of must and had hair on each bedsheet as if somebody had not washed the sheets and just put them back in there. My son found a bug on the bed, which I didn’t even bother to complain about because at that point I was over being there as is. The breakfast really didn’t have much options the way that they make it out to seem as a continental breakfast. My wife had gastric sleeve surgery and really didn’t have many options to eat there. It was just a bunch of bread and biscuits and waffles with pretty basic scrambled eggs that were super runny and had no flavor. When we woke up the next day, the hallways smelled even worse this time, almost like sulfur. I definitely would not stay here again.

We love this hotel. The staff are welcoming, the bar and grill serve delicious food and drinks and offer room service. The breakfast is nice and convenient. The on-site market is great for when you need something for the room. Housekeeping do an amazing job and are helpful if you run out of items. The pool is lovely as well. Overall a really good stay and ideal location to Disney and universal parks just a short drive away.

Parking is horrible, had to walk super far everyday! And it was 85$ just to park! Tv in room didn’t work, staff came up to the room told us “ sorry some of the tvs don’t work.” Room was clean, bed’s uncomfortable!

The staff were very nice and helpful. The beds were very comfortable and the rooms were very clean. Everyone enjoyed the complementary breakfast. Would stay again.

Staff was great, check in went smooth and room was ready. Had no issues with cleanliness or staff experience. Great to have breakfast included. The only downfalls would be the insane nightly parking charge which you pay to a 3rd party, along with the tv not working properly even with a new remote which seems like is a repeat issue based upon other reviews. Would stay again!

Very clean and convenient to get to the theme parks.

Large Excellent suite amenities !

Wonderful staff and great location and clean room

Everything’s are great location , self service laundry, in site …….etc. the only 1 need to improve is the shower head , it looks like need to replace a new one ,

Room was clean, quiet and breakfast included in price! Will stay here again

Very nice hotel with clean rooms and good breakfast variety.

N/a

Excellent

Close to disney and universal studios.

Room was very nice and was quiet

Nice and clean

Very good our stay and very happy with the service

Room was very nice, and very convenient. Breakfast was a little limited, and the parking payment site was a little confusing, but overall great experience.

Clean room, amenities are easy to access.

Clean!

Great

I had a horrible stay there, the office chair was broken, the TV didn’t work, they tried to fix it and it didn’t work. There were stains on the couch. I complained the next morning and they said they would switch me out. Then another Customer Service person, I have all the names, was very rude to me when trying to switch out my room, gave me a key that didn’t work, and I finally left. I only stayed one night. Have not been able to contact anyone at the residence.

Very good

The room was great very clean and everything about the hotel was great

Good location.

really nice

Great stay. Was last minute, great deal. Nice place to stay.

Location was good close to multiple restaurants and of course Disney, The breakfast was good and filling. we had two problems on arrival - we did not have a TV remote in our room and we did not have enough towels for 4 people. We received the remote quickly, but when we asked the housekeeper for additional towels, we did not get them. That night we had to go down and get them. They gave them to us in a plastic bag.

Clean and comfortable. Great stay with kids! Definitely recommend.

Nice

Could use more parking but overall great stay!

The hotel was very clean and comfortable, and the location made it easy to get around. The room was quiet and well-kept. The only thing I’d improve is faster response time from staff, but overall it was a good stay

Staff was very friendly

The elevator floor and lobby hallway were dirty, and the check-in process was extremely slow. There was a long line and only one employee at the front desk assisting everyone. Overall, we were very disappointed and will not be returning. Truly unacceptable.

😊

Room incredibly clean and spacious! Staff very friendly. Pool wonderful, elevators fast, bar and food amazing! Great stay!

The rooms are amazing, more spacious and well designed than most rooms oms in other hotels

The faucet in the shower room is broken. He didn't help us solve it by the time we left. Then he said to give us free parking. I won't admit it if I change a front desk attendant. The service handover is completely inadequate. Check in for the second time. This experience is very bad. There are fewer choices for breakfast.

I this hotel is the best place to stay

Very nice staff clean

No, staff not nice. Upon checking in I was told only $60 deposit will be charge and my stay will be charged upon checkout. Therefore I was going to use another payment method but everyrhing was charge the first night. Spoke to a lady at the lobby and she was rude and. Ot helpful.

Yes, the room was great but no TV (not working) for at least the last six hours of my stay. Reported and was told an engineer would come up, but never did. Reported again on checkout and told the manager would be advised that I was seeking an adjustment, then told someone would call, but never did. Very disappointing!

Everything was excellent staff was very nice

I had a pleasant stay at this hotel. The rooms were comfortable, the staff was friendly, and the overall atmosphere was relaxing. The only downsides were that housekeeping was only provided every other day and that parking required an additional fee. I would have preferred daily room cleaning and a more convenient parking option. Aside from those issues, my experience was enjoyable, and I would consider staying here again.

highly recommend!!! a gem for sure. great breakfast, close to the parks and very clean. staff was very helpful

Really clean, beautiful

Staff friendly and helpful Rooms were very clean and inviting, the towel animal on the bed was so cute Breakfast was very good Will definitely stay here again

Great breakfast; easy to get to parks and shopping; clean; friendly staff

The breakfast could be better.

The rooms are clean and modern. The only down side is the noise from the AC/heating unit. It was loud and disruptive, I had to use ear plugs to sleep. Seems many guests have this same issue.

Really clean and the staff are nice.

Check in staff not nice. No where did it say I had to pay extra for parking.

Was woken up by fire alarm and no explanation no plan just a loud buzzers

The hotel staff was very nice, the rooms were clean, and we didn’t have any problems during our stay. I would definitely recommend this hotel and would stay here again.

Booked Flamingo Crosding but reservations were 20 minutes away. Got there, gave us wrong room keys for wrong room, ice machine was empty and no one working the bar during hours posted…and this is in first half hour!!!

Great service

Clean room and staff was very nice

We arrived very late, at the last minute because our original hotel had bugs in the room. They were booked for the night for the room that we booked via Expedia, but they accommodated us and gave us a free upgrade. We were VERY grateful with it being 11p and having two exhausted kids.

Very comfortable

Very nice accommodations.

Yes

First off they advertised free shuttle to SeaWorld which they didn't have. It says In their elevator they do it. I fought with front desk and they reimbursed us for parking. They charge to park there even though you're a guest. They only clean the room every other day and don't leave towels or cups for the day they don't clean. Room was so dark it was awful. Tiny light by the bed could not even read. The free buffet thete was not enough seating. They did not put out food quickly when it was gone. Shower was a trickle. Would not stay there again.

Great design the bathroom and shower totally awesome with plenty of tools dead quiet exhaust fan. The beds and furniture super comfortable. The only ping was the paid parking fee each day.

.

Clean room

Rooms were clean hotel was amazing

Some of the staff were nice, others very rude. The room was decent but bathroom wasn’t super clean and walls are very very thin - I could hear EVERYTHING.

Very clean & great for families.

The location is unbeatable, just minutes from Disney and other major attractions, yet still quiet enough to unwind in the evenings. I really appreciated the complimentary breakfast. The amenities, like the pool and fitness center, were clean and well-maintained.

This location was beautiful, customer service was amazing; was in town for business. Lovedddd it!

Clean room. Great service and staff. Good amenities.

Clean room, nice breakfast, better value than most places.

Clean rooms, great bathroom, large room with plenty of space for family. Breakfast was a pleasant surprise!

So the hotel like all hotels in the Disney area have started charging for over night parking, which is ridiculous. This Springhill Suites takes it to a new level. The hotel doesn't add the parking to you room. They make you scan a QR code to pay for the parking. The website to pay is horrible and slow. Took me a half hour to enter and pay for parking. If you are going to soak your guests for an additional $27/night for parking, just add it to the room charge. Don't make guests do extra work.

Cleaning service not fast

Showerhead sprayed everywhere but on us. Triming on bathroom entry was held on by a single patruding screw. Bottom of trim was displaced. (How I noticed the screw) Room S441. Paying $25 to park for less than 12 hours is a little excessive. Basically you have to leave the parking lot, or be towed, even if before your checkout time. Outside of these issues, room and hotel were great. Staff was very friendly and accommodating.

Spotless room, decent breakfast, overall feel of luxury without costing a fortune

Yes

Clean hotel. Staff is helpful. Loved the area

No light in bathroom working around mirror - said they would send someone... waiting waiting... too late ... we ate checking out.

Had two separate rooms and both had a horrible smell to them would not recommend stayi

A very nice property. The park shuttle was a great value. Only downside was the early Epcot time. If going to a different park one has to take a bus to an all star resort to get the desired park bus. This information was omitted from our time sheet provided by the hotel. We were blessed by a Disney employee on how it worked

Habitación impecable y trato del personal muy amable

Everything' was great!

The additional charges for parking ($30ish a day after taxes) and the location away from the Disney parks made the stay less enjoyable than staying on grounds at a theme park.

Yes everything was amazing this is one of my top favorite stays if you’re looking for something affordable

Will highly recommend

Overall, I enjoyed my stay.

Excellent Stay

cool

Room was clean. Staff friendly. Keep in mind: Parking is billed daily

Excellent

The room smelled like sewer and it was the drains. I called to the front desk but they never sent anyone

Love this place. Very convenient location by the parks and it was very kid friendly. Has a big pool and a nice arcade inside.

Clean room

Location was prime

The bedsheets had a couple stains on them, and you have to pay to park which is RIDICULOUS. Otherwise, my stay was great

Very clean and neat hotel.

It’s our go to hotel in the area. We feel safe and rooms are always clean. Great hot breakfast.

Room was very clean other than a dead roach on the floor mat, breakfast had variety and meat, pork sausage and Canadian bacon, and chicken and soy sausage if you requested it, I only wish they offered fruit. Staff was kind. The worst part was that the try to charge 26 for parking. Customer should not have to pay that much.

Except hallway sounds everything was okay!

We enjoyed our stay.

Hotel was immaculate. So neat and clean. Staff was friendly and location was great.

Our room wasn't ready when we got there so they upgraded us to a bigger room at no cost so we did have to wait. Great service and very friendly.

The staff is not very friendly and the management does absolutely nothing to help. One of the managers, Maria, if that's her real name, is an unhelpful person with a completely absent professionalism.

Clean spacious rooms

Limited shuttle service to Disney parks. Room accumulated significant amount water on the floor from AC unit. Pay to park daily. Breakfast Buffet was a madhouse after 8 am. Had to call multiple times for extra amenities because they didn’t provide with the first call. Pros: Breakfast was good before 8 am nice and quiet. Beds comfy, clean sheets and bathroom was clean.

I’ve stayed at this hotel several times before and never had any issues, but this time I encountered a few problems — mostly related to maintenance, which is surprising for such a new hotel. When I arrived, I noticed that the minibar in my room was broken. Since I have a small child and needed it, I requested a replacement, which the staff kindly provided right away. Later, when we went to use the pool, we asked for towels, but they took quite a long time to arrive. The lighting around the bathroom mirror wasn’t working, and the shower water pressure was so low that it was almost impossible to take a proper shower. Overall, it seemed that several areas of the hotel were in need of maintenance. The hotel was very busy, which made breakfast a bit hectic, though I understand that was likely due to the high number of guests. I want to acknowledge that the few employees on duty were doing their best to assist everyone — they were working really hard. Lastly, I have to mention the parking situation. Unfortunately, many hotels in Orlando are now charging for parking, which makes no sense — especially considering the high rates. I paid nearly $90 for just three nights. On top of that, when I arrived in the evenings, there were no available spaces near the entrance

It has an excellent location but the price offered in Experian and by them is FAKE. As soon you arrive they start charging you 30$ daily for every night parking + 30$ security deposit for every night refundable in 10 or 15 days. So If you stay 3 nights you have to add 90$ to your bill, It is a better deal to find a better hotel with not hidden fees fr the same total price. Hyatt Place 2 building before this one doesn't charge you for parking the car and doesn't block 30$ per day in your credit card. Same quality.

Proximity to various places.

Location is convenient to local attractions and the airport. Found room to be a little less than great, maybe ok. Found hair on the top of the bed and on the sheets that was not ours as we just arrived. Cleaned everything with a lint roller. The bathroom towels had stain marks on them, the shower door did not close at the bottom so the water ran all over the floor.

Would stay again

Everything during our stay was up to par with the Marriott standards.

The staff is exceptional

Great for family stays. The front desk staff were really friendly and knowledgeable, especially Frances and Fifi.

Excelente servicio , todo muy limpio y el desayuno increíble

People on the breackfast are super different they try to serve you the best

👍

Loved the bar, breakfast, game room!!!

Need instructions on how to order amenities, etc on the tv or a phone number to call

Clean and friendly

Th property was clean and pleasing to the eye.

big room

Family friendly, great breakfast bar, beds are comfortable, room size is more than sufficient. We enjoyed our stay and would chose this hotel again.

Very beautiful hotel. Awesome staff

We had a great experience and all was very nice with the room and accommodations. The only down part of the room was the tv location was hard to see and there was no soap by the bath sink. But we really enjoyed.

Me hospedé 5 noches, la habitación limpia y ordenada, el personal amable y servicial, Maribel la que atiende el bar es excelente persona, nos ayudó mucho, todo estuvo excelente, si lo recomiendo y con gusto me volvería a hospedar, sólo no me gustó que el transporte a los parques es irresponsable no llego a recogernos.

Nice, clean updated property. Breakfast was great.

The services is good and the staff are really nice people.

Parking is too expensive.

Cons: The fire alarm went off at midnight on the first night of my stay, and I witnessed zero communication or assistance from hotel staff. After the fire department arrived and disabled the alarm, guest started going back inside - I did not hear any sort of all clear message from any responder or staff member, either while the event was happening or afterward, which could have been life threatening if this had been a real event (and maybe it was - I never heard a thing from hotel staff or management, so I don't know). In my room, there were water stains on the walls and ceiling, and some of my bath towels were stained. Neither of these things are deal breakers or indicate that the room wasn't sanitized before I checked in, but it doesn't make you feel good to notice.

We had to pay for parking as we arrived and were not aware of this beforehand.

We arrived to the property after a long flight and the internet was down. We were unable to check in our room; after an hour we left and went to another property to stay the night. They gave us major run around with refunding us our money! Will never stay here again.

First Room: At check-in, the TV was not working. I immediately called for assistance and waited 40 minutes before leaving for the evening. When we returned, there had been no communication, and we were simply informed that we would need to switch rooms. Second Room: Upon entering the new room, the TV remote was not working. I called for assistance. After waiting 30 minutes, I went to the front desk to follow up. Roughly 35 minutes later, a gentleman dressed in all black (with no name tag and no introduction) arrived. When I asked, he confirmed he was from Engineering. He stated the remote was dead and that he would return with a replacement. After waiting another 40 minutes without an update, I called the front desk again, only to be told that he had already gone home. This lack of communication and follow-through was very disappointing and far below the standard of service we expected. I wanted to bring this to your attention, as I believe it reflects a breakdown in both responsiveness and guest care. I appreciate your time in reviewing this matter and look forward to hearing how it can be addressed.

I just love it

staff was friendly. Breakfast food was good (Mickey waffles are a hit).

Very clean nice customer service

Good room Rip off parking though

In the middle of nowhere, no closed dining & shopping, shower head didn’t work well, very limited shuttle schedule going to Disney World

Great stay!

2. Room never cleaned 3. Closet light didn’t work 4. Pool towels not available Saturday night at around 9pm.

Property was clean with comfortable bed and nice breakfast. My only negative is Parking was high at $28.

Clean and nice staff

What prompted me to book this particular property accommodation is the Marriott brand name, known for above average accommodation. Upon arrival, the front desk staff was pleasant and friendly. Room assigned was nice and clean with a nice view of a neighborhood pond across the street. The included breakfast offering was pretty standard in comparison to other similar hotels I’ve experienced in the past. A few hiccups occurred during my stay. One morning there was no hot water for the entire property, which meant a brisk cold shower! Another day, one of the elevators was out of order for an entire day. The big gripe I had was the fact the property charged $26+ tax for nightly parking?! Had I known this, I probably would have booked another property, it was a pricey parking for this category of accommodation. So overall, I would recommend the variety of Marriott hotels as it’s a good value.

It was an extraordinary experience. Highly recommended.

Good location

Business Friendly

Friendly staff. Thank you

I will come back again!

Great place, quiet and exceptional

I love the hotel, only

I had several issues with my room the air conditioning wasnt working , they were over booked , i waited over 24hrs to get fresh towel. I had to call and then physical go to the front desk .

Family friendly

A wonderful place to stay - clean, quiet, great options for breakfast.

Really calm and nice

.

Springhill Suites Orlando is a wonderful hotel. Large, but their service is excellent.

The rooms were nice and spacious. The staff were friendly. The breakfast was decent. The location was excellent. Only issue was no flavored cream for coffee. I would definitely stay here again.

Comfy hotel for a family trip !!! Highly recommended

Don’t charge parking

Was

Very nice. Would highly recommended. Nice pool. Breakfast in the morning available. All the parks are nearby. Very convenient location.

The first room was

I loved the location of this property. It is close to everything! Lots of dinning and shopping options close by. The room was very clean and spacious. I would definitely stay here again and would recommend it to everyone!

I would like to share that the air conditioner and the cleaning service did not meet my expectations.

The room was clean, Breakfast was great, and hospitality was nice. It was a wonderful stay.

This place was amazing! We loved our stay here after having a horrible experience else where! The only thing that makes this hotel "good" rather than "great" is simply the fact that its $30 a night to park on top of the already expensive room rate.

The bathroom was getting flooded when taking a shower and the TV didn't work properly, we had to call to get it fixed. Still didn't work well

Having the daily breakfast option was tremendously helpful, however there is only one fruit option available and a shortage of orange juice and potatoes most mornings. It would be helpful to have more shuttle bus time options as well.

The rooms are huge and the complimentary breakfast was great. The improvement could have been more care for the pool. The room’s tv volume and fridge coolness was messed up.

We have stayed here multiple times. Very pleasant and in an ideal location. Great staff too.

Elida and fifi (Frances) at the hotel were excellent and took good care of me. They were helpful and made sure I had everything I needed. Thank you both!

My family and I loved it here!

Clean room and friendly staff. Very conveniently located to major attractions.

The rooms are very nice and clean. The cleaning. Staff was good and the beds were very comfortable.

The location and its surroundings. Hotel was impeccable, breakfast was really good and amenities were great. I would definitely stay again.

I thoroughly enjoyed the hotel; it was truly beautiful, and the breakfast was delicious. The only aspect that I found less appealing was the nightly parking fee, which was approximately $25. But overall all is a nice hotel.

Good location.convinient. can improve their shuttle service

We had a great experience. The rooms were clean, there was a variety of breakfast options and it’s a prime place for shopping including the outlets!

Great place to stay if you are going to Disney. Clean, comfortable and affordable.

Some of the staff especially in housekeeping and kitchen are hard to communicate with. They don’t speak English.

Charges way too much for parking. Just ridiculous.

The boy who checked us in was not friendly not quite rude but borderline. I had asked if he could add my mariot # & he was offended & said he couldn't look it up. Hilton always looks it up if I don't have it handy. The room door was partially opened & the bathroom door sticks. Also there are 2 body soap bottles & a conditioner but no shampoo.

The whole lay out of the room had living room ,desk space with a sofa bed, was great .What I didnt like was the washer and dryer to be maintain properly by removing the excesive lint and dirt other than that It was a pleasure to stay there. Fablulous place to stay.

The only downsides to this hotel was you had to pay for parking which is really bizarre and the transportation only went to certain areas at certain times to the parks. Also the maids never came to clean the rooms so you had to ask for things all the time. Eg. towels, toilet paper.

Tv didn’t work. Ac didn’t work and was full blast freezer mode. Bad experience

It was nice. I love everything ❤️. Most definitely will be back

It’s a solid place to stay with a lot of amenities for the price.

Good

Nice & clean. Good breakfast

The property is for families, which was the main reason why I booked as I was travelling with my wife and children. However, I was extremely disappointed where they do not want to clean the room. I stayed there for 1 week and have made many complaints about having the room clean. This have proven to be futile on most occasions. The room was eventually on the day before I was leaving.

Pros: large room (suite) and Mickey waffles Cons: staff seems unwelcoming, I asked if they can hold my luggage, as I arrived an hour earlier, most hotels do this, one staff told me there’s a fee. Same thing with early check in. The other staff told me there’s no fee. So, I was lied to. -hotel for families, crying babies, kids everywhere. -room had no functioning air vent for bathroom -pool wasn’t clean. -towel system, could be better, -no outdoor umbrellas Overall. I don’t think if return, because there are other places.

The complimentary breakfast was a huge plus with plenty of fresh options to start the day, and the hotel’s location couldn’t be better—just minutes away from Disney, Universal, and great restaurants. The pool area was clean and inviting, and the overall atmosphere felt safe, comfortable, and family-friendly. What really stood out was the excellent service. Every staff member went above and beyond to make sure we had everything we needed. This hotel truly exceeded my expectations and made our Orlando trip even more enjoyable. I’ll definitely be staying here again and recommending it to friends and family!

I was immediately greeted, staff was friendly and courteous

Great place and staff. Just really dissatisfied on parking side. Paid $84.00 parking for 2 nights … extremely disappointed. Will never come back in the future.

I reserved a handicapped roll in shower room, the room i received was a handicapped accessable full tub, which didnt work

Recomendado. Buena ubicación. Habitación cómoda

That only thing I don’t like was that you need pay for a parking lot . I believe if you paying for a room a lease parking lot has too be free :

When we arrived the hotel told us check in was at 4pm, but on orbitz it said 3pm. We had to pay and extra $30 to be checked in early. And pay to park in a parking lot.

Housekeeping was terrible but overall everything was awsome

The sofa bed is very bad and not comfortable at all.

Great location for big families with small children and teenagers

No fruits, no cheese, low quality coffee, only carbs available

Todo es excelente,desde que conocimos otro hotel no hemos ido a otro,siempre vamos a éste,la comodidad cerca de los parques,limpieza,atención y el desayuno incluido es excelente,recomendado a el 100 %

Everythings was great I was with my family front desk was so much helpful

This hotel has very nice rooms. They have included breakfast which is on par with other complimentary breakfast but.... they have accomodations for two service stations yet they choose to only use one causing a line of roughly 40 or 50 people just to get the food. I never expect great food at these hotels but its ridiculous to wait 15 minutes in line just to get it. My main issue with this hotel is the parking. I undersrand nearly all hotsls charge for parking but the new twist with this one is its through a third party app. Nearly 30 dollars a night with the standard we arent responsible for damage or theft bs, but the best part was when we got back to the hotel after a night at the park there were no parking spots available. Their answer was just go park in the hotel next to us. No sorry or anything. So now tired from our day we get to walk all the way from the next property over. But what can you do pitch a fit and get kicked out in the middle of the night. Been to this property a few times but this was the last straw.

Great hotel with great service !!

Great location

Wasn't in love how the room was set up. But the hotel is really nice.

I like that it’s close to the parks and to restaurants and shops. But the service was horrible, had a clogged sink and toilet until the day we left.

Love this hotel

Everything went perfect

Nothing it was a great place to stay.