Renaissance Orlando Airport Hotel by Marriott

It seemed to be an older hotel; had some tape on floor in hallway and could use some improvements

Wonderful customer service.

Nice place. Great bartender

Garbage was in the can in the bathroom and the pool was dirty

Wonderful stay and very helpful staff!

I was very disappointed with my stay. The hotel charged me for parking, but this was never clearly disclosed at the time of booking or during check-in. Finding unexpected charges on the final bill is frustrating and leaves a negative impression. Transparency about additional fees is essential, and guests should be informed in advance so they can make informed decisions. Unfortunately, this experience affected my overall satisfaction with the hotel.

Hotel is showing it's age. 7th floor carpet needs to be removed! It smelled musty.

Everything was great!

Outside building looked a little rough but very nice and clean inside , great staff from front desk to lobby bar.

The location The hotel looks tired and worn and needs a serious updating. We won't stay there again until there's a significant improvement.

The location The hotel looks tired and worn and needs a serious updating. We won't stay there again until there's a significant improvement.

Very convenient. Was easy checking in & parking the car .

Location The floor we were on there was a lot of renovating and the condition of the hallways were terrible

Location The floor we were on there was a lot of renovating and the condition of the hallways were terrible

Didn’t have breakfast. Really liked the ease of using the shuttle service to get to the airport. The bed is too high. Difficult to access for senior citizens. Also the sound of the a/c blower was annoying and ran constantly.

Didn’t have breakfast. Really liked the ease of using the shuttle service to get to the airport. The bed is too high. Difficult to access for senior citizens. Also the sound of the a/c blower was annoying and ran constantly.

Poor

The property and staff were outstanding

Comparable to a motel with 4-5 times the cost. Shower was less than 2 feet wide, carpet was stained and coming up, counch in room was stained. And directional signage would lead you to nowhere.

Room was nice and clean

Staff was very helpful. The rooms and hot tub are worn but I noticed renovations happening on the property.

My husband and I would choose this Hotel again and again. We really enjoyed our stay, got good rest for our travel the next day. Thank you so much for your hospitality.

The first room we were given was dirty with unmade bed. The hotel lobby and bar are infused with a disinfectant smell that eventually gave me a headache. The first bartender could have cared less that we were there but the bar food was actually pretty good. The carpet is worn and ripped. Our hallway was covered with plastic runners with molding missing and air blowers going. (assuming a painting job?) The pool and hot tub were not cleaned and were filled with tree debris and algae. and the young lady at the coffee bar was very nice. And while the shuttle driver to the airport was very nice, I definitely would not go back.

The staff that checked us in were the nicest people we’ve ever had check us in. It was such a present surprise! We had dinner in the bar, and the bartender was also exceptional! I would definitely stay here again if in Orlando. Everything on this property was wonderful!

Clean hotel, great smell and atmosphere in the lobby.

Exceptional

Everything was a breeze. Thank you

The gym was closed, there were shops within walking distance

The room very old not clean at all and the bathroom is very bad quality everything in this hotel are very old and not clean the carpet all stains

Rooms were dated

Could use an update and makeover in the room and pool area.

Clean room. Friendly Staff.

Friendly and helpful staff, clean shared space. Gym about average for hotel gym.

Friendly and helpful staff, clean shared space. Gym about average for hotel gym.

Very good

Clean and staff was amazing

Clean and staff was amazing

The hotel was immaculate bar & restaurant downstairs and a lot of choices to eat nearby and it's 7minutes away from the airport...We're definitely going back.

The hotel was immaculate bar & restaurant downstairs and a lot of choices to eat nearby and it's 7minutes away from the airport...We're definitely going back.

Immediately upon check in I advised the front desk that I would like to extend my reservation by 1 day. I booked through Expedia so Marriott pretty much ignores you as a human you if you book through a third party. I wasnt asking to change the reservation I was asking to add another day with a new reservation. The front desk person said since i was after hours 11pm I should speak to the agents in the morning. I called marriott and again they act like you dont exist if you book through a third party and again I advised I am making a new reservation I would just like to stay in the same room. Nothing was resolved on this call so I called the front desk only to be told because you booked through a third party you cant change the reservation and we dont have any rooms. I seriously think these people are brainwashed stupid. I wasnt changing the reservation I was adding a new night..anyway I give up on the story here. I stopped using Marriott when I had a choice many years ago and became a Hilton Honors member and now I know why. Other than that..the rooms are old, overpriced because Orlando, charge for parking when other hotels in the same area 500ft away dont, over priced cold buffet breakfast with few fresh choices..so in summary I wont ever stay here or with Marriott as a whole unless like this trip I am basically forced to. If I have an option I am choosing Hilton 10 out of 10 times.

Immediately upon check in I advised the front desk that I would like to extend my reservation by 1 day. I booked through Expedia so Marriott pretty much ignores you as a human you if you book through a third party. I wasnt asking to change the reservation I was asking to add another day with a new reservation. The front desk person said since i was after hours 11pm I should speak to the agents in the morning. I called marriott and again they act like you dont exist if you book through a third party and again I advised I am making a new reservation I would just like to stay in the same room. Nothing was resolved on this call so I called the front desk only to be told because you booked through a third party you cant change the reservation and we dont have any rooms. I seriously think these people are brainwashed stupid. I wasnt changing the reservation I was adding a new night..anyway I give up on the story here. I stopped using Marriott when I had a choice many years ago and became a Hilton Honors member and now I know why. Other than that..the rooms are old, overpriced because Orlando, charge for parking when other hotels in the same area 500ft away dont, over priced cold buffet breakfast with few fresh choices..so in summary I wont ever stay here or with Marriott as a whole unless like this trip I am basically forced to. If I have an option I am choosing Hilton 10 out of 10 times.

Room was spotless, staff was amazing

Room was spotless, staff was amazing

Clean, amenities, staff

Clean, amenities, staff

The stuff was very kind and attentive upon arrival . The room was fresh and clean .

The stuff was very kind and attentive upon arrival . The room was fresh and clean .

Convenient for the airport and has plenty of facilities, staff friendly and helpful. In need of an update, room was a bit tired looking and needed a refresh. Breakfast was disappointing, good range of food at the buffet but cold plates and luke warm food let it down.

Beautiful hotel

Beautiful hotel

The rooms are in poor condition with ripped curtains and needs a refresh. Great location, staff are friendly, good shuttle service and great breakfast. Good convenient location.

The rooms are in poor condition with ripped curtains and needs a refresh. Great location, staff are friendly, good shuttle service and great breakfast. Good convenient location.

Yes

Yes

Exceptional

Staff was a little Meh at check in

Staff was great, location was perfect for my conference. There was a known plumbing issue; when I checked in, there was a note in the desk to let people know about a planned water shutoff the next day. When I looked at the note, the person checking me in mentioned that it wasn’t going to affect me since I was checking out the next day, before the shutoff. At about 3am, I stayed hearing drilling and hammering sounds (very loud, but I couldn’t tell whether they were above or below me). After about 45 minutes of this, when they didn’t stop, I called the front desk. The front desk sent up a security guard, who explained that a team was working on the pipes and the sounds would continue. As it was now nearly four in the morning and I needed the be up in two hours to give a presentation at a conference, I had to ASK to be moved away from the sounds. I had to pack all my things and move to another room. Trust that I will never be staying here again. It’s a shame; all staff I dealt with was extremely pleasant. The location is good, the food at the restaurant is good, the rooms clean and comfortable. I’ve been doing my job for twenty years and never had a more miserable trip.

The lobby and pool area was nice. The room was a little gross especially the wall area around the window. The bed was really comfortable. There was only 1 bottle of water in the room and no regular coffee, just 1 decaf. I also called and requested a wake-up call for 3:15am and never got the call but my phone alarm worked so I didn’t oversleep.

The lobby and pool area was nice. The room was a little gross especially the wall area around the window. The bed was really comfortable. There was only 1 bottle of water in the room and no regular coffee, just 1 decaf. I also called and requested a wake-up call for 3:15am and never got the call but my phone alarm worked so I didn’t oversleep.

We got there early from the cruise ship and our room was ready at 9am. Spacious clean room, comfy bed. Nice lounge and the lady bartender served us an early dinner at Malabar and was extremely kind and helpful. Food was great.

We got there early from the cruise ship and our room was ready at 9am. Spacious clean room, comfy bed. Nice lounge and the lady bartender served us an early dinner at Malabar and was extremely kind and helpful. Food was great.

Superb

The airport to hotel transfer is quick; however you need to phone the hotel to send out the transport.

The airport to hotel transfer is quick; however you need to phone the hotel to send out the transport.

Friendly, fast service

Friendly, fast service

Clean room and friendly staff. However, it took 2 hrs for the airport shuttle to pick us up. We arrived at 11:30 , the shuttle didn’t get us until around 1:30.

Clean room and friendly staff. However, it took 2 hrs for the airport shuttle to pick us up. We arrived at 11:30 , the shuttle didn’t get us until around 1:30.

Free shuttle to and from airport Room smelt damp and decor very tired. Bad sound proofing between rooms.

Parking included, friendly staff, quick service. The Breakfast was on each room so that was good. Food Vegetarian options. Nice view and it is located in a quite area. The Hotels is really old, specially the top floors. You can see the room color coming off and can fall the color pops anytime from the roofing. The carpet on the corners was dirty and dusty. The Furniture in the rooms is very old, scratchy and not the 4 star experience you would expect. The service and staff was good but not worth the money they charge.

Parking included, friendly staff, quick service. The Breakfast was on each room so that was good. Food Vegetarian options. Nice view and it is located in a quite area. The Hotels is really old, specially the top floors. You can see the room color coming off and can fall the color pops anytime from the roofing. The carpet on the corners was dirty and dusty. The Furniture in the rooms is very old, scratchy and not the 4 star experience you would expect. The service and staff was good but not worth the money they charge.

The room was great. Staff was very helpful. Thought prices for extras including snacks and dining was a little steep

The room was great. Staff was very helpful. Thought prices for extras including snacks and dining was a little steep

Check in was quick and staff amazing.

Check in was quick and staff amazing.

Very clean location. Nice bar and restaurant and a big bathroom in our room.

Very clean location. Nice bar and restaurant and a big bathroom in our room.

Staff

Staff

Yes

Yes

Nice room, the bar/restaurant was a bonus. Our bartender Sean was great!

Nice room, the bar/restaurant was a bonus. Our bartender Sean was great!

Great staff and very nice public spaces.

Great staff and very nice public spaces.

Very good

Great location for very early flight. Clean, spacious room and courteous staff.

Great location for very early flight. Clean, spacious room and courteous staff.

Exceptional

The ice machines on all floors were not working and the curtains in our room#836 were torn and need to be replaced, otherwise our stay was very comfortable

The ice machines on all floors were not working and the curtains in our room#836 were torn and need to be replaced, otherwise our stay was very comfortable

Yes, airport shuttle works perfect

Yes, airport shuttle works perfect

Overall very pleased

Overall very pleased

The staff and the room

The staff and the room

The property was close to the airport and provided a shuttle. Check in was a breeze and staff was friendly. The Libby was large and welcoming. The only reason didn’t give it 5 star ⭐️ is because the rooms were a little outdated, however beds were comfortable and the room was clean!

The property was close to the airport and provided a shuttle. Check in was a breeze and staff was friendly. The Libby was large and welcoming. The only reason didn’t give it 5 star ⭐️ is because the rooms were a little outdated, however beds were comfortable and the room was clean!

Welcoming, friendly and clean

Welcoming, friendly and clean

We had a wonderful stay and had great hospitality

We had a wonderful stay and had great hospitality

Decent pool and hot tub; restaurant made a real effort to accommodate my preferences I booked Club Level, they did not have the room; key cards did not work; location not very walkable as you have to navigate a lake to get to main road

Decent pool and hot tub; restaurant made a real effort to accommodate my preferences I booked Club Level, they did not have the room; key cards did not work; location not very walkable as you have to navigate a lake to get to main road

Breakfast ok but it could be better

Breakfast ok but it could be better

Clean room. Very nice, courteous front desk staff. Parking and shuttle is nice.

Clean room. Very nice, courteous front desk staff. Parking and shuttle is nice.

We had a great experience at our stay. They provided a crib for my baby and the room seemed very clean. The bed was very comfortable and the shuttle service is very convenient. We hope to come back someday.

We had a great experience at our stay. They provided a crib for my baby and the room seemed very clean. The bed was very comfortable and the shuttle service is very convenient. We hope to come back someday.

Nice room. Reasonable cost.

Nice room. Reasonable cost.

The hotel itself is great! We got early checked in at 10 am without a fee! But the airport shuttle service was late!

The hotel itself is great! We got early checked in at 10 am without a fee! But the airport shuttle service was late!

She was so nice and helpful She was happy to help us with a huge smile. You can tell she loves her job

She was so nice and helpful She was happy to help us with a huge smile. You can tell she loves her job

Conveniently

Conveniently

no water pressure in shower. toilet was not working properly. the staff was nice though

no water pressure in shower. toilet was not working properly. the staff was nice though

Convenient to airport and Brightline. The water was off at the property when I arrived. The Club level room was not open for food or anything.

I love the Club Level

I love the Club Level

The room and bed were extremely comfortable. Staff is always helpful and friendly

The room and bed were extremely comfortable. Staff is always helpful and friendly

Also the temp in the hallway was ridiculously cold. Our room: there was another terrible smell in our room which was hard to pinpoint, like a bad cleaning product. We think they were covering up something. It was bad, it totally ruined our stay. We were too tired to go complain and ask for a room change. We were so put off by the smell outside the room, we figured all the rooms smelled terrible. The stink from the room remained in our clothes long after checking out. We will never stay here again.

Also the temp in the hallway was ridiculously cold. Our room: there was another terrible smell in our room which was hard to pinpoint, like a bad cleaning product. We think they were covering up something. It was bad, it totally ruined our stay. We were too tired to go complain and ask for a room change. We were so put off by the smell outside the room, we figured all the rooms smelled terrible. The stink from the room remained in our clothes long after checking out. We will never stay here again.

Great location for early flight out of MCO. Parking option was far cheaper (and more secure) than on-airport parking. Shuttle was perfect and all was on time.

Great location for early flight out of MCO. Parking option was far cheaper (and more secure) than on-airport parking. Shuttle was perfect and all was on time.

VERY expensive parking, the cost was not disclosed at check in

Staff was nice. Lobby was nice. Rooms are dated and need a major refresh. Carpets old, etc

Staff was nice. Lobby was nice. Rooms are dated and need a major refresh. Carpets old, etc

Carpet in our room very stained and needs replacement

bed great

bed great

We made reservations with your hotel. When we got there, the hotel’s water was shut off. We were shuttled to a nearby Spring Hill Suites where we stayed the night. The water problem was definitely not the hotel’s fault, just an unfortunate occurrence. It was disappointing to us since the Spring Hill Suites was a downgrade from your hotel. We wanted to stay in, eat dinner at the hotel, and get some sleep. We ended up having to go out since we weren’t staying at your hotel. We paid for a nice hotel (your’s) and ended up staying at an average hotel.

We made reservations with your hotel. When we got there, the hotel’s water was shut off. We were shuttled to a nearby Spring Hill Suites where we stayed the night. The water problem was definitely not the hotel’s fault, just an unfortunate occurrence. It was disappointing to us since the Spring Hill Suites was a downgrade from your hotel. We wanted to stay in, eat dinner at the hotel, and get some sleep. We ended up having to go out since we weren’t staying at your hotel. We paid for a nice hotel (your’s) and ended up staying at an average hotel.

Good place to stay close to the airport.

Good place to stay close to the airport.

I was not informed until the day my family and I arrived that the water was going to be off through the night at the property. The water ended up being off until after 8am and we were unable to use the restrooms or shower at all before we left for the airport.

I was not informed until the day my family and I arrived that the water was going to be off through the night at the property. The water ended up being off until after 8am and we were unable to use the restrooms or shower at all before we left for the airport.

Worth every penny!

Worth every penny!

The room smelt musty the whole time. We had to continuously spray body spray around the room to make it smell somewhat decent. In the morning we found little bugs crawling on the tile floors we are not sure what the were hoping they were just small ants. The shower didn't want to turn off it had to drain for quite awhile before it shut off.

The room smelt musty the whole time. We had to continuously spray body spray around the room to make it smell somewhat decent. In the morning we found little bugs crawling on the tile floors we are not sure what the were hoping they were just small ants. The shower didn't want to turn off it had to drain for quite awhile before it shut off.

The couch was filthy and had stains all over it. The bathroom floor was dirty. They need a new mattress. I’ve stayed there many times, but this was terrible.

The couch was filthy and had stains all over it. The bathroom floor was dirty. They need a new mattress. I’ve stayed there many times, but this was terrible.

Breakfast was very tasty, at last a hotel that doesn’t serve just cereal, powered eggs and stale bread. Having to use the room card for parking, I had to wait behind a person whose card was not working and the gate wouldn’t open

Front desk staff are was extremely helpful.

Front desk staff are was extremely helpful.

Wall paper on 6th floor was peeling at the seams… only thing bad the whole stay

Wall paper on 6th floor was peeling at the seams… only thing bad the whole stay

The hotel seems to be fancy but when we went to our room even though clean it had an older hotel vibe. We went outside to use the spa and we needed to clean it but the jets ended up not working.

The hotel seems to be fancy but when we went to our room even though clean it had an older hotel vibe. We went outside to use the spa and we needed to clean it but the jets ended up not working.

After we checked in, we were told the property didn't have any water and that engineering was working on it. We were told the water was to be back on at 4am, it wasn't. At 7am we decided to leave because the water still wasn't on. I don't feel we should be charged for this night stay.

After we checked in, we were told the property didn't have any water and that engineering was working on it. We were told the water was to be back on at 4am, it wasn't. At 7am we decided to leave because the water still wasn't on. I don't feel we should be charged for this night stay.

Nice place, good restaurant and good service.

Nice place, good restaurant and good service.

The hotel was nice. The charge for the buffet became quite expensive for 8 people when there are nice hotels in the area with complimentary breakfasts.

The hotel was nice. The charge for the buffet became quite expensive for 8 people when there are nice hotels in the area with complimentary breakfasts.

Best advice is run, or sleep in your car. Everything is broken or breaking, no AC in the public areas. Extremely over priced, you a pay premium for parking and breakfast. Moldy and dirty, Sheets and comforters were wet, condensation on everything.

Best advice is run, or sleep in your car. Everything is broken or breaking, no AC in the public areas. Extremely over priced, you a pay premium for parking and breakfast. Moldy and dirty, Sheets and comforters were wet, condensation on everything.

Hotel shuttle takes longer than expected to pick up people at the airport.

The hotel is very old, not well maintained, old furniture, bed very uncomfortable, thermostat was not working and the room was very cold, dirty elevators, and breakfast was not good.

We are Marriott rewards members and will be returning each time we fly out of Orlando Airport

We are Marriott rewards members and will be returning each time we fly out of Orlando Airport

Noisy AC and toilet would flush by itself all night long. Dirty room with ants.

Noisy AC and toilet would flush by itself all night long. Dirty room with ants.

everything is well

everything is well

Nice clean room friendly staff hotel and in the central location for walking

Nice clean room friendly staff hotel and in the central location for walking

Old. Definitely not 4 star

Nice lobby area. Small but responsive restaurant.

Nice lobby area. Small but responsive restaurant.

Convenient location; airport shuttles Nothing

Great customer service!

Great customer service!

I didn’t get to have the breakfast but the food is incredible. I just had conch fritters but people sitting with me had the halibut and they said it was the best they ever had. Shuttle at airport was a little confusing to find. Would be great if spot is notated on website for Orlando location.

Perfect

Perfect

This hotel must have recently had some very serious water damage. We were originally given a room on the 7th floor, and we noticed immediately a very musty smell when getting off the elevator. The carpet looked very damaged, and we noticed a floor fan tucked away in one of the corners of the hallway. The room itself was very damp feeling and felt dirty, which was not the best feeling, but the worst part was the air vent had what we were concerned was mold on the ceiling. We called downstairs and we were then moved to the 8th floor after voicing our concern. The 2nd room wasn’t much better, but at least the vent didn’t have as bad of a stain on the ceiling. The room just felt very old and damaged. The hotel lobby was beautiful, but we just couldn’t get over the state of the rooms and the musty/moldy smell throughout the hotel room floors. We expected a Renaissance Hotel to be in better shape than that, and that is why we chose the hotel in the first place, even though it was pricier than other competitors on the app. That being said, having a shuttle every half an hour to the airport was helpful, especially because we had an early morning flight, which is why I couldn’t give it less than three stars.

This hotel must have recently had some very serious water damage. We were originally given a room on the 7th floor, and we noticed immediately a very musty smell when getting off the elevator. The carpet looked very damaged, and we noticed a floor fan tucked away in one of the corners of the hallway. The room itself was very damp feeling and felt dirty, which was not the best feeling, but the worst part was the air vent had what we were concerned was mold on the ceiling. We called downstairs and we were then moved to the 8th floor after voicing our concern. The 2nd room wasn’t much better, but at least the vent didn’t have as bad of a stain on the ceiling. The room just felt very old and damaged. The hotel lobby was beautiful, but we just couldn’t get over the state of the rooms and the musty/moldy smell throughout the hotel room floors. We expected a Renaissance Hotel to be in better shape than that, and that is why we chose the hotel in the first place, even though it was pricier than other competitors on the app. That being said, having a shuttle every half an hour to the airport was helpful, especially because we had an early morning flight, which is why I couldn’t give it less than three stars.

Great stay. Spacious clean room.

Great stay. Spacious clean room.

Clean rooms. Friendly staff

Clean rooms. Friendly staff

Location and staff great. Especially helpful and friendly was the older valet gentleman. Lobby area nice. Rooms, hallways, and elevator poor and in bad need of remodeling. Ceiling in room had black/brown stains over 5’ area, mold?? Felt like we needed I95 mask on. Window sills had bracket and screws laying in them, bath tile mildew, broken tub drain, couch had “you know’ stains on it, carpet needed replacing years ago, only 2 towels (requested more), hot and very humid room likely due to AC moisture output reflected on ceiling. Certainly not worth the $$. Booking said 4 stars, how about 2! Parking extra 20.00/night.

Very nice place to unwind after a long flight. Very clean and upscale. Friendly staff and reliable 24h airport transportation.

Very nice place to unwind after a long flight. Very clean and upscale. Friendly staff and reliable 24h airport transportation.

My son and i absolutely loved it here . The staff were extremely kind ; the room was always clean and it was a great stay overall. Everything is nearby ! Parking is free also which is amazing

My son and i absolutely loved it here . The staff were extremely kind ; the room was always clean and it was a great stay overall. Everything is nearby ! Parking is free also which is amazing

The staff went above and beyond at this hotel. Transportation was easy and felt safe. Dining options are Great. Clean and beautiful pool/hot tub.

The staff went above and beyond at this hotel. Transportation was easy and felt safe. Dining options are Great. Clean and beautiful pool/hot tub.

Amazing, beautiful sophisticated place to share time with friends at Magic Festival. Thanks

Amazing, beautiful sophisticated place to share time with friends at Magic Festival. Thanks

Fast, easy and pleasant.

Fast, easy and pleasant.

Shuttle service to MCO

Shuttle service to MCO

Very good short stay

Very good short stay

The property was very pretty and comfortable. It is very apparent it’s an old property. All staff we associated with were very kind and helpful. It was very conveniently located to the airport, many restaurants and necessities.

The property was very pretty and comfortable. It is very apparent it’s an old property. All staff we associated with were very kind and helpful. It was very conveniently located to the airport, many restaurants and necessities.

Great hotel

Great hotel

Close to dining

Close to dining

N/A

N/A

Great location; beautiful facility

Great location; beautiful facility

Hotel rooms need updating as well as areas in the hallway. Comforters beds but furniture and bathrooms need to be upgraded. Definitely not a 4 star hotel

Hotel rooms need updating as well as areas in the hallway. Comforters beds but furniture and bathrooms need to be upgraded. Definitely not a 4 star hotel

Size of the room Outdated, the room smelled like very old

Lobby is beautiful but rooms are a bit run down. Hot water didn’t work well, water pressure was poor, and pool wasn’t as advertised as the hot tub wasn’t operational. Overall it was an average stay. Convenient location and on time shuttle to airport with friendly staff

Lobby is beautiful but rooms are a bit run down. Hot water didn’t work well, water pressure was poor, and pool wasn’t as advertised as the hot tub wasn’t operational. Overall it was an average stay. Convenient location and on time shuttle to airport with friendly staff

We stayed here for one night before boarding the Disney Treasure, as our flight landed around midnight and the hotel is close to the airport. Despite being rated as a four-star resort on Expedia, this was one of the dirtiest places I’ve ever stayed. Had it not been so late — and our kids so tired — we would’ve switched hotels immediately. The room was worn down, the floors were grimy, and overall everything felt unclean. Most shockingly, the toilet had a sign instructing guests to “repair” it after every flush to stop it from running — absolutely unacceptable for any hotel, let alone one claiming four stars. The lobby was decent, but that’s where the positives end. I would not recommend this hotel to anyone, especially families

We stayed here for one night before boarding the Disney Treasure, as our flight landed around midnight and the hotel is close to the airport. Despite being rated as a four-star resort on Expedia, this was one of the dirtiest places I’ve ever stayed. Had it not been so late — and our kids so tired — we would’ve switched hotels immediately. The room was worn down, the floors were grimy, and overall everything felt unclean. Most shockingly, the toilet had a sign instructing guests to “repair” it after every flush to stop it from running — absolutely unacceptable for any hotel, let alone one claiming four stars. The lobby was decent, but that’s where the positives end. I would not recommend this hotel to anyone, especially families

Staff inside was great! Parking check in person was more interested in playing a game on his phone. Overall satisfied with our stay

Shuttle service was great. The hotel has a very strong perfume smell though that can bother some guests like my 4 year old. He started sneezing a lot but other than that we had a great stay before our cruise

Shuttle service was great. The hotel has a very strong perfume smell though that can bother some guests like my 4 year old. He started sneezing a lot but other than that we had a great stay before our cruise

It was so surprisingly wonderful! We just booked a hotel by the airport after our cruise and had the best time in at the pool, had drinks at the nice bar, walked the beautiful surrounding grounds. Staff was great and place was spacious and clean. Would 10/10 recommend. We’ll be back!

It was so surprisingly wonderful! We just booked a hotel by the airport after our cruise and had the best time in at the pool, had drinks at the nice bar, walked the beautiful surrounding grounds. Staff was great and place was spacious and clean. Would 10/10 recommend. We’ll be back!

The lobby was clean had a pleasant scent throughout common spaces.

The lobby was clean had a pleasant scent throughout common spaces.

We loved our stay here! The grounds are so beautiful! Our favorite was the heated pool and the pool area!

We loved our stay here! The grounds are so beautiful! Our favorite was the heated pool and the pool area!

Very convenient to the airport with shuttles 24 hours every 30 mins. Pool area was great for us all to hang out after debarking a cruise.

we left for another hotel. no need to say more. i want a refund

Property is great. Parking lot doubles as airport parking so you have to pay to park during your stay. Quite annoying but it is what it is.

Everything was nice and clean. Bathrooms need updating but overall a good experience.

Close to the airport with free shuttle. Walking to restaurants or shopping is about 10 min away. Onsite amenities are great.

Nice clean place to stay near the airport. Not very walkable but plenty close by.

Quiet and convenient.

We really enjoyed our stay on the club level. Appreciated the food/snacks and the free water. The pool was nice and warm.

Great pre-cruise stay.

We liked that it was close tothe airport after a long day od flying

My only complaint is that the parking situation was annoying. Too many vehicles (parked for reasons unknown) resulted in having to park quite far away.

We normally stay here the night before we fly out for Costa Rica, and this is at least our 4th stay here. Normally I am very impressed with the comfort and quality of the room, which is why we have always returned. This stay I saw a tiny bug on the nightstand when we got there, and I thought it was a fluke, and killed it and moved on. Then, when we woke up very early the next morning for our flight, I went to make a coffee in the room, and there were hundreds of tiny bugs by the coffee maker. It totally freaked me out, and disappointed me for the price point of the hotel, I don’t think I should have to share a room with bugs. We checked out super early and took the shuttle to the airport, so there wasn’t anyone even really at the front desk to notify of the issue. I hate leaving an unpleasant review, because we have always loved this hotel for our airport stays, but not sure we will return.

Food was very good, awesome chef. Great healthy menu.

I would stay here again. Excellent short stay accomodations when stopping over from the airport. Close to MCO, and above average dining on premises.

Good location and extended parking facilities.

N/A

Easy access, near restaurants, great and helpful staff

excellent hotel with friendly staff

5 Star service. Highly recommend.

The staff made my trip feel the most worthwhile. They are extremely friendly and professional, and paid great attention to the smallest details.

It was a quick in and out but all staff were kind and thoughtful.

Toilet ran all night, AC worked on and off, then we had to evacuate due to some guests burning a pizza in their room. Couldn't sleep after that and won't book again.

It's close to airport and nice.

Great stay the night before a flight out of MCO. Fantastic restaurant, comfortable room, and excellent service.

Clean. Hospitable. Just one night.

The ambience was wonderful and the staff extremely pleasant. There was lots of places close by and the area was clean

The shuttle was on time and a great convenience to the airport

Wonderful!!

The bathroom needed cleaning. The breakfast buffet the pancakes were ice cold bacon half cooked. When I mentioned the pancakes were cold someone did bring out other pancakes but was never offered any

Doors were loud. Two very loud grinding and banging sounds about 9:30 and 10:00pm. Shower was very good. Room clean and nice. Parking very good. Airport shuttle was excellent.

The property was not 4 star as rated. The room needed an upgrade. Staff werre wonderful.

Wall s were too thin. Noisy!

It was ok

Old hotel, require full renovation or reduce price

No complimentary water. One of the receptionist was not helpful. Service at the restaurant was good.

Check in was easy. All staff was super friendly. Cleanliness was amazing and the comfort of bed was great

N/A

Safe and quiet. Staff was friendly

Nice staff

This is not anywhere near Marquee level hotel, mold in bathroom, leaking ceilings, awful

Secure hotel, we felt safe during the hurricane but I think that for an expensive hotel they could offer complementary water, snacks and lights through the walls when the power electricity fell down.

A smile goes a long way Will recommend this hotel to clients and family 🌹

My go to when I need to fly out early for business. The airport transportation is always prompt and courteous.

Loved our overnight stay at the hotel. I was amazed at what seamless service at the restaurant by Allison, who made us feel right at home in the restaurant, which was fabulous for a hotel airport restaurant!!! We have owned restaurants, do yourself a favor, eat here and stay here! Service and food was spot on!

The property was conveniently located close to the airport and they were able to provide me with good information on how to get to Port Canaveral to connect to my cruise the next morning.

It was close to a lot of restaurants.

at the seams. Bad sink drainage in the room and shower door needs adjustment.

Warm greeting upon entering, lovely hotel. Grateful for the shuttle to the airport.

Older needs remodel but staff was awesome we had the pleasure of awesome service from Allison in the bar we.had lunch and dinner ! She was.the best !!! 10 stars 🌟 for her

Spot Hero helped me find it.

It was very nice and clean. Worth every penny.