Quality Inn Orlando Near International Drive

I stayed at the Quality Inn Hotel and overall the experience was acceptable. The hotel is in a very good location, close to major attractions, which is very convenient. The rooms are well equipped, although they do need a fresh coat of paint and some updates, especially the bathrooms, which require renovation. The water pressure in the shower is not the best and overall maintenance could be improved. However, the staff was very friendly and attentive throughout the stay, which made the experience more pleasant. Overall, it is a functional and well-located hotel, but it does need some improvements in maintenance and infrastructure

This property offers excellent proximity to Universal Studios, SeaWorld, and surrounding restaurants, making it highly convenient for a theme park trip. The customer service is a clear highlight, with a super friendly staff and a check-in/check-out process that is both fast and seamless. However, there was a sudden discrepancy between the price quoted on Hotels.com and the final amount requested by the hotel at the desk—a frustrating inconsistency that required extra tracking on my part. The breakfast provided is decent but basic, featuring limited milk, round cereal flakes, pancakes, bread, and a limited selection of fruits. While the beds were fine and the lack of daily housekeeping wasn't an issue for me, the room amenities fell short; the toiletries and towels were of poor quality, the bathroom itself was not in good shape, and the TV channel selection was extremely limited. It is a solid, well-located choice for park access, but the management needs to align their third-party billing accuracy and invest in basic bathroom upgrades.

Upon check-in, they gave us four different rooms and the room keys did not work. The pool was horrible and did not look like what it looked like in the pictures. When they gave us our fifth room, it already had someone staying in the room. They refuse to give us a refund or cancel our reservation because we booked through Expedia. Will never ever stay at this hotel . Also, the air conditioner was not working at this hotel four thumbs down.

The location of the place is the best.

Breakfast was really bad Cleanness was not there .

Close to park No air in lobby

Truth we said the night because my dads is 76 and it was cheap for what's around don't expect much just a bed

The pictures are not how it looks in person. The bathroom and rooms were extremely dirty, nasty, and not cleaned properly, there was dirt on the walls and paint chipping. For my full 5 night stay housekeeping nor the workers checked in with me to make sure everything was good. There were only waffle and toast serve at breakfast, there was no meats nor protein. The lobby and elevator was HOTTTT, NO AC NOR FANS. On the last two days the elevators stopped working so I had to walk up and down the 3 flight stairs with 5 luggages and no help nor apology from the staff. The front desk agent was very rude and lied about my packages not being in the building when they were right in the back storage. Book at your own risk 👎

Convenient Location None

Breakfast was only bread, waffles, toast. Bagels, Cereal, muffins, no kind of meat. The Rooms was very old and very musty, molded, I had to change rooms 3 times in the middle of the night, and all the rooms smelled old and musty. Air fresheners no good

Location Needs to fix restrooms

This place needs a major facelift. Third floor rugs was filthy smelled like mildew wet ring stains on rugs. Door to room was very old and didn’t lock properly. Toliet and shower looked very greasy and unclean and honestly didn’t even wanna use the bathroom or take a shower three. Breakfast was a joke just make your own waffles and cereal. Pool don’t get my started. Pool did not look swimable at all photos were really deceiving. If you wanna save money and don’t care that you may wake up sweaty or smelling weird smells from the rooms then stay here. Will say it’s so close to iconic park and easy to the main strip. Do not suggest anyone with kids or families. If you on a single short trip and right on cash stay here. Will not be returning ever. Tv didn’t work and plugs in room didn’t work and all I was was excuses and was not helped with my problem

Ventilation in the room was an uncomfortable at times because the window was not secure. A draft kept on entering the room housekeeping did not sweep floor when asked to service room.

Very good

Superb

Poor

Placed in a room that looked nothing like the pictures of the room I booked the room was dirty unfinished paint drippings and smears all over the bathroom ac didn’t work. There is a additional 10 each night fee once you arrive that booking doesn’t tell you about

Good customer service and clean rooms.

Horrible condition, horrible smell, shower in the worst condition ever Service, dirty, smell

Service, dirty, smell

Exceptional

The room had a humidifier in the corner but the room was extremely moist whoch definitely posed a smell. The bathrooms need a completely remodel, the paint was peeling off of the walls, just very old. The staff was amazing!

Friendly people great services

Lobby and hallways have no ac took us over hour to get into room key card was not working had to go to the lobby to get it reprogrammed they had to use the master key to get our room open made us late for our event

Lobby and hallways have no ac took us over hour to get into room key card was not working had to go to the lobby to get it reprogrammed they had to use the master key to get our room open made us late for our event

Friendly people great services

Bad

Location, breakfast included, desk personel Wet carpet at some point on the second floor hall

Nothing I found underwear in my hotel room.

It was dirty, the maid didnt clean properly, people smoking weed

Nothing I found underwear in my hotel room.

It was dirty, the maid didnt clean properly, people smoking weed

Very good

The breakfast was not good

Friendly staff Room was ok. However I know they are working on renovation on the rooms. The we stayed has yet to be renovated.

Second room wouldn’t open with key (staff confirmed. 3rd room didn’t have running water. Giant water spots everywhere, rust all over, poor patches all over the place. I didn’t stay, I just drove home. Roaches in bed, just a place not worthy of time nor money

Location, friendly staff Nothing

Exceptional

Bad

Poor

Passable

No ice machine on site, dirty parking lot and hallways, breakfast was a few cheap foids

This hotel has a great staff — they were very helpful and accommodating in every way. Although the rooms are a little worn out, they were very clean and smelled fresh. The property itself could use some updating, especially the hallways and common areas. Overall, this is a good, budget-friendly hotel 👍

Smell of room Bathroom door would not close and no microwave

Continental, nothing else to expected. People smoking pods all over the place.

bad don’t book here

The ac only works in the rooms, not in the lobby or hallways. The bathtub was dirty and there were several bugs and spiders in the room including in the little in room coffee machine that I didn’t realize til I got to the bottom of my coffee. The pool is green and the stairs are chipped and messed up. The only hot thing at their supposed hot breakfast is waffles to make. No meat, no eggs, just a few different types of breads. There were giant water stains in the hallways and the carpets in the hallways were gross. This place is run down and dirty and disgusting.

It's been 6 days since my check-out and I still haven't received my deposit back. I've tried contacting them and they haven't responded. Terrible service.

Exceptional

Passable

The rooms are outdated. Had to move rooms because there was no maintenance to repair toilet flapper. It’s in a great location.

Passable

Room was confrontable, allowed early sign into room, convenient N/a

Room was confrontable, allowed early sign into room, convenient N/a

Disappointing

Passable

The staff was nice but there were roaches in our room My truck was stolen off the property and the general manager was acting like a crack head like she was not surprised it happened there were people hanging out in car watching as guess were going into there rooms and they was scoping out the parking lot

The location was the only thing good. The hotel staff on my day of check out was rude disrespectful, discriminating and insulting to me. I had nothing to do with a dispute that was going on and the other hotel guest asked me if I can call a ride from that the hotel employee begins to call both of us sad ass aids infected punks that would die by his hands if this was streets of New York and the police were called to escort me off the premises for helping someone that was in need and being harmed.

The staff were amazing! The rooms were not clean. Bed linen had hair all over it. Toilet unclean. Towels and wash clothes had stains and hair stuck inside them. Breakfast was ok.

The staff were amazing! The rooms were not clean. Bed linen had hair all over it. Toilet unclean. Towels and wash clothes had stains and hair stuck inside them. Breakfast was ok.

The room set up was very nice and the room smelled very cleaned and had a clean filter. Bed was super comfortable and cleaned. Had an issue with water line in my room and they immediately switched rooms for me in the same night! The tub was nasty. Floor was so slippery and turned my feet black.

The room set up was very nice and the room smelled very cleaned and had a clean filter. Bed was super comfortable and cleaned. Had an issue with water line in my room and they immediately switched rooms for me in the same night! The tub was nasty. Floor was so slippery and turned my feet black.

Exceptional

By I90 Touched my things & had no key to my room locked out of all belongings

By I90 Touched my things & had no key to my room locked out of all belongings

Having to wait more that 20mins to check in because there were no one at the counter

The room is small

Disappointing

Bad

The tub was clogged they never came to fix it

The location and the size of the rooms The breakfast close off too early before 10am. Also, there is barely anything. The mature lady at the desk was loud and rude. The room and bathroom was dirty. It was too difficult to get soap and new towels

The tub was clogged they never came to fix it

Exceptional

The breakfast close off too early before 10am. Also, there is barely anything. The mature lady at the desk was loud and rude. The room and bathroom was dirty. It was too difficult to get soap and new towels

The bathroom in the room was peeling, and overall it looked very old. The microwave was not in the room as shown in the photos. The hallway carpet had a very strong unpleasant smell, as if there had been a plumbing leak. There was a spider crawling on the ceiling of our room. The strong smell in the hallway carpet and the poor bathroom finish made a very bad first impression right away. The breakfast was okay, but it could at least have eggs and bacon, as most American breakfasts usually do.

The bathroom in the room was peeling, and overall it looked very old. The microwave was not in the room as shown in the photos. The hallway carpet had a very strong unpleasant smell, as if there had been a plumbing leak. There was a spider crawling on the ceiling of our room. The strong smell in the hallway carpet and the poor bathroom finish made a very bad first impression right away. The breakfast was okay, but it could at least have eggs and bacon, as most American breakfasts usually do.

Location and cleanliness Didn’t have a microwave in the room. Slow drain in the shower

Didn’t have a microwave in the room. Slow drain in the shower

I stayed for five days, and my room was not cleaned nor were the towels changed on any of those days. The bathroom is cramped and small, and the shower was broken—the water pressure was low, and it took a long time to heat up.

The hotel is well located The hotel should have more breakfast options The rooms were dirty and we found some plagues They made us pay an additional fee when we paid everything through booking

The hotel should have more breakfast options The rooms were dirty and we found some plagues They made us pay an additional fee when we paid everything through booking

Her professionalism was outstanding, yet she remained genuinely kind and approachable at all times. Even during check-out, she maintained the same level of care and friendliness, always with a smile and a positive attitude. It truly made a difference in my overall experience. I also want to mention the lady managing the breakfast area, who was very kind and pleasant as well, adding to the overall positive atmosphere. However, my main appreciation goes to India for going above and beyond. Her service was truly memorable and greatly appreciated.

I would like to highlight the exceptional service provided by India during both my check-in and check-out experience. From the moment I arrived, she was incredibly warm, welcoming, and attentive. She took the time to answer all of my questions thoroughly and made sure I felt comfortable and well taken care of throughout my stay. Her professionalism was outstanding, yet she remained genuinely kind and approachable at all times. Even during check-out, she maintained the same level of care and friendliness, always with a smile and a positive attitude. It truly made a difference in my overall experience. I also want to mention the lady managing the breakfast area, who was very kind and pleasant as well, adding to the overall positive atmosphere. However, my main appreciation goes to India for going above and beyond. Her service was truly memorable and greatly appreciated.

Location Clean

Location Clean

The hotel is old, looks awful. Breakfast options super limited and depending on the hour, no options available. It smelled ugly all time of stay.

location was awesome. The staff was great and we were well served. The cost benefit is really good The rooms are a bit old and we had problems with our bathroom door in two different apartments, the air conditioning is too noisy

location was awesome. The staff was great and we were well served. The cost benefit is really good The rooms are a bit old and we had problems with our bathroom door in two different apartments, the air conditioning is too noisy

Nothing

What I did like was the location, and the cleanliness of the place was decent. I called three times before booking to confirm whether breakfast included items like eggs, bacon, and cereal. However, when I checked in, I was given different information than what I was told over the phone. Breakfast is important to me, and I usually choose hotels that offer a good selection, so this was very disappointing. Breakfast options included: * No bacon * No eggs * No sausages * Waffles available * Orange juice and apple juice available * Bagels available * Small muffins available

Close to everything Someone tried to go into my room in the middle of the night. I assumed someone got confused and was trying to get into the wrong room.

They never had a room available. They still owe me a

The room floor was dirty. Lots of bugs in the bathroom.

The bathroom door wouldn't close. There was cracks and mildew, in the bathroom area. Especially atound the bathroom door area. Under the sink, was bad. And the floors where slight damage. And, a Tile was out of place, any one can trip. If you want your hotel to be a 4 or 5 star. Then all that needs to improve and fixed. I stayed in room 244.

My experience at this location was awful to say the least. First, I booked through Expedia with this hotel as I was traveling to Orlando for a 3 night stay with my pets (dogs) this hotel is listed as PET FRIENDLY and no fees. I also called prior to booking and when I checked in the night clerk was advised of the dogs and there was NO mention of their pet policy. Day 1 I was away from my room and received a note from Expedia of there being a complaint that my dog was braking. I called the desk no answer and left a message with expedias online messaging board. Day 2 I come back to my room around 4pm and the employee who identified herself as the supervisor on staff knocks on the door to tell me I need to leave due to not following the pet policy. When I advised her I booked through Expedia and confirmed with her staff she didn’t want to hear it and told me if I do not leave she would call the police. I told her “to do what she needed” that I would need time to pack. AGAIN! I had two dogs and my child with me. She came back about 10 mins later to aggressively tell me again I needed to go. I told her I needed an hour and I would wait for the police. When I let the door go she then decided to KICK swing the door in toward me hitting my arm. Needless to say this is the WORSE Expedia experience I have ever had and I will NEVER stay at this property again. The hotel staff was extremely rude, unprofessional and violent. Police confirmed this property has numerous calls due to the Sup.

Para hacer económico en el precio es muy bueno y muy limpio mejor es que mucho

Ap

Customer Service cleanness of the rooms and Lobby.

The worst experience in my life, I haven’t been spoken to like I spoken to by Yani at this property. Because there was roaches in my room. She told told me to pack my bags and leave when I asked to be transferred to another room or property. And the shuttle people were horrible as well they drop you down the street and have to walk at night by yourself. Deandre was the only kind person I dealt with, definitely need to do better. Then charged me for the full stay after I was kicked out the hotel and lied to Expedia when they called.

No me gustó el trato, ya que llegué tarde para hacer el check-in y me autorizaron salir a las 1 pm y desde las 10 am querían que me fuera del lugar el cual entraron a mi habitación sin mi autorización abriendo la puerta e irrumpiendo mi privacidad. Aparte que una habitación que me habían dado tenía olores fuertes de humedad y nicotina, lo cual decidí que me cambiaran y la otra no estaba limpia y no tuve más opciones por qué no me regresaban el dinero

Poor and dirty bedrooms

Disgusting bathrooms with lots of rust. Took half an hour just to check in. Breakfast was incredibly limited

Staff were great. The bathroom needs to be updated. Toilet was loose and tub was rusty and had holes in the side.

I was supposed to stay for 3 nights, but after being bitten by a bedbug on the first night, I packed up and left. I contacted Expedia, and they said they needed to speak with someone at the hotel. After that, they told me they could only offer $10 back toward the resort fee. To make matters worse, the charge even shows up as Red Roof Inn (I would not have booked had I known this). Overall, 0/10 — I would not recommend staying here.

Room was ok but the Window was broken so the Highway was super loud, and it was wet …. Not nice

The staff was great

The floor boards were rusty, the room smelled awful. The sheets had signs of blood stains and had hair on them. I didnt even feel comfortable taking my clothes or shoes off.

My room did not have a remote control room 302 I was really upset about that because I had a kid with me and he couldn’t even use the tv

- The property is located close to downtown and is close to many attractions, dining options, and shopping. - The free breakfast is good. - Plenty of parking is available. On the - side: - The property is run down and needs to be upgraded and modernized. - There was a fishy odor in my room. I bought an air freshener to deal with it. The location is good for short stays.

Breakfast was decent (Wish there was more seating options). Hotel to Universal was a plus! Rooms look to being the process of being updated - bathroom and tub are def a little out of date (loose fixtures) but otherwise clean and decent. The hallway carpeting is an odd choice.

Staff was friendly on property. Room was dirty and bath tub was very dirty. Mold on ceiling in bathroom, rusted door frames and touch up paint in room didn't match. A+ location, but rooms / bathrooms need to be updated and clean! No housekeeping service at all during my 5 night stay and had 2 bath towels...good I was traveling alone.

Yes

Location was ok

To be Fair: The bedding was clean

Unfortunately, the photos do not reflect reality. The hotel was extremely dirty, with visible signs of a lack of maintenance. The carpets in the hallway leading to the rooms were soaked; the room curtains were torn; and housekeeping service had to be specifically requested—I requested it, yet when I returned that evening, the housekeeping staff had not performed the service. I cannot understand how the authorities—and even the Quality Inn brand itself—fail to conduct inspections or require the hotel to meet minimum maintenance standards in order to operate this type of service or establishment.

Dirty room and floors, bathrooms very poor conditions, cockroaches found at room, location is excellent but the property think about it

.

Poor

For the price, this is a very decent hotel. The staff is super friendly and attentive. Great JOB!!!!

Very friendly staff, close to all the things. Property in poor condition. Room okay but nothing special.

The bathroom need a upgrade.

Appeared old and dirty

Very poorly maintained, very poorly cleaned. Broken hvac units. Overpriced food items in machines that do not give change. Non English speaking staff. Filthy hall carpets. Inoperable shower controls, scalding water temps. Reserved king suite, was given double queen suite. Missing and non functional room phones. Cold coffee for breakfast at 615am. My absolute worst experience in 35 years of staying in hotels.

The property & room were terrible & DIRTY! Lobby smelled terrible & dirty. Elevator - SAME! Hallway to our room had stained dirty carpet, dirty gross walls. It was so gross until we got to our room & it smelled like smoke so bad. It was so disgusting!!!! There was no microwave, no refrigerator but there was cabinets where they should have been. NO water pressure in the shower. Took me 30 min to get the shampoo out of my hair. The floors in the room were so dirty & sticky. The lock on the door was broke so we had to put a chair in front of the door. I would NEVER stay there again!!!! DO NOT STAY HERE!!!!!!!! Pictures are bogus.

I only gave it two stars because the staff was very friendly and helpful. The pictures make it look way better. The bathroom was very dirty and the elevator smelt like vomit

Unbelievably rude front staff. Never again.

Room on other hand. Leaks running down bathroom wall from above. There is a leak in the wall. Could hear it dripping all night. The wall at bottom looks like possible mold where the leak is. Bathroom door is coming apart on bottom on both sides. It did not have a curtain except a lace curtains no block out curtain. Staff was nice. The Continental breakfast was decent. Its an old hotwl and needs renovations.

Nice staff

Smell in the bathroom, lt looks bad

The other is very good for the price.

property was terrible cleaness, doors were broken, bathroom was dirty, floors were unevenly and bad installed , the room bad smell humidity and air conditioning was making loud noises

Everything was great

The front desk lady was nice and polite, plenty of parking and was located within walking distance to Icon park. The hotel itself needed an update, door was very hard to shut and the deadbolt was hard to use, the bathroom really needed a makeover, the wall had a makeshift hole filler from the door hitting it. Overall nothing we couldn't look past as we were there for one night. The breakfast was fair, toast, waffles, cereal, juice and coffee and breakfast attendant was friendly. Probably would stay there again.

Enjoyable pool , the staff are friendly and the parking was great. The cafeteria coffee is good,

Place looks run down. Bathroom door not closing, its frame was moving. Sink was cracked and filthy. WiFi not working, TV not connecting. Hallways floors dirty and stained.

Place looks run down. Bathroom door not closing, its frame was moving. Sink was cracked and filthy. WiFi not working, TV not connecting. Hallways floors dirty and stained.

It was horrible, gross, a disaster, super uncomfortable

It was horrible, gross, a disaster, super uncomfortable

La habitación estuvo bien, el personal de recepción fue muy amable. Pero las areas interiores necesitan muchas mejoras, las alfombras muy desgastadas y manchadas, bombillos quemados, paredes sucias. La ubicacion es excelente, pero deben hacer renovaciones.

La habitación estuvo bien, el personal de recepción fue muy amable. Pero las areas interiores necesitan muchas mejoras, las alfombras muy desgastadas y manchadas, bombillos quemados, paredes sucias. La ubicacion es excelente, pero deben hacer renovaciones.

Staff was great, Good location

Staff was great, Good location

We booked this hotel about a month in advance and when we showed up they told us we were unable to stay there because they were oversold. All other hotels had no vacancies because of a convention in the area. We ended up having to sleep in our car in the parking lot that night.

We booked this hotel about a month in advance and when we showed up they told us we were unable to stay there because they were oversold. All other hotels had no vacancies because of a convention in the area. We ended up having to sleep in our car in the parking lot that night.

Yes, the AC didn't work, the bathroom was dirty with hair in the tub. I didn't feel safe because the emergency doors was left open at night. The carpet and the hallway

Yes, the AC didn't work, the bathroom was dirty with hair in the tub. I didn't feel safe because the emergency doors was left open at night. The carpet and the hallway

Yea

Yea

It's not very clean.

It's not very clean.

Do not recommend staying here…the first pictures shown all definitely AI images, looks nothing like the room. When we first got there to check in, we were charged $80 for fees that i knew nothing about prior to booking through expedia. The hallways to the rooms were disgusting. The hindges on the door to the bathroom was so rusted the door wouldnt shut. We had to fill up the bathtub and use that water to fill up the toilet because the toilet wouldn’t fill with water to flush. The bathtub was definitely not cleaned prior to our stay. Highly disappointed and will never be staying here again.

Do not recommend staying here…the first pictures shown all definitely AI images, looks nothing like the room. When we first got there to check in, we were charged $80 for fees that i knew nothing about prior to booking through expedia. The hallways to the rooms were disgusting. The hindges on the door to the bathroom was so rusted the door wouldnt shut. We had to fill up the bathtub and use that water to fill up the toilet because the toilet wouldn’t fill with water to flush. The bathtub was definitely not cleaned prior to our stay. Highly disappointed and will never be staying here again.

I asked about the cleaning and they said they don't have a systematic cleaning, it's only cleaned when requested. In short: the worst hotel experience I've ever had in my life. The employees are extremely attentive and polite, there is nothing to complain about them, I believe it is exclusively a problem of the administration, the impression that they are breathing through devices, saving every dime

I asked about the cleaning and they said they don't have a systematic cleaning, it's only cleaned when requested. In short: the worst hotel experience I've ever had in my life. The employees are extremely attentive and polite, there is nothing to complain about them, I believe it is exclusively a problem of the administration, the impression that they are breathing through devices, saving every dime

Inside the lobby, there was a strong smell of gasoline that was hard to ignore. Check-in was also frustratingly slow. With only two groups ahead of us, we still waited at least 15 minutes to be helped. During check-in, every guest — including us — asked about the “daily hotel fee.” It was explained that the fee covers the “free breakfast,” pool access, and housekeeping (housekeeping must be requested, even if you don't they will press their faces against your window in the morning). Unless you carefully read the fine print the additional charge was not clearly listed on their website or Expedia, which understandably caused confusion and concern among guests. I do want to mention that the gentleman who checked us in was understanding and apologetic. He handled the situation professionally. Unfortunately, a younger woman with braces was quite rude and argumentative when guests politely questioned the fee, which only added to the frustration. The rooms themselves smelled so strong of fabuloso with residue all on the floors making them extremely slippery and sticky not to mention thw headache from the chemical smell. We used one of the towls to wipe it up and the towl wa

Inside the lobby, there was a strong smell of gasoline that was hard to ignore. Check-in was also frustratingly slow. With only two groups ahead of us, we still waited at least 15 minutes to be helped. During check-in, every guest — including us — asked about the “daily hotel fee.” It was explained that the fee covers the “free breakfast,” pool access, and housekeeping (housekeeping must be requested, even if you don't they will press their faces against your window in the morning). Unless you carefully read the fine print the additional charge was not clearly listed on their website or Expedia, which understandably caused confusion and concern among guests. I do want to mention that the gentleman who checked us in was understanding and apologetic. He handled the situation professionally. Unfortunately, a younger woman with braces was quite rude and argumentative when guests politely questioned the fee, which only added to the frustration. The rooms themselves smelled so strong of fabuloso with residue all on the floors making them extremely slippery and sticky not to mention thw headache from the chemical smell. We used one of the towls to wipe it up and the towl wa

Very clean, everyone working very well, very good place.

Very clean, everyone working very well, very good place.

They overbooked the restaurant by 50 rooms! We ended up saying two hours outside of Orlando to go to an event at the convention center the next day. To say I am furious is putting mildly. I plan this trip two months in advance paid in full for the hotel. Didn’t plan on having to drive from the hotel to any of the events that I had to go to. I spent half the time in my car because of this hotel. And the manager didn’t even have the balls to show his face. I expect compensation in addition to the refunded room rate.

They overbooked the restaurant by 50 rooms! We ended up saying two hours outside of Orlando to go to an event at the convention center the next day. To say I am furious is putting mildly. I plan this trip two months in advance paid in full for the hotel. Didn’t plan on having to drive from the hotel to any of the events that I had to go to. I spent half the time in my car because of this hotel. And the manager didn’t even have the balls to show his face. I expect compensation in addition to the refunded room rate.

- initial room key wouldn’t work. Couldn’t get a replacement room key for 24 hours so every time I left my room, I had to get the front desk to let me in. - room was dirty, shower had rust everywhere - no TV remote - worst of all, there was water leaking / coming up from under the flooring. Definite health and safety issue.

- initial room key wouldn’t work. Couldn’t get a replacement room key for 24 hours so every time I left my room, I had to get the front desk to let me in. - room was dirty, shower had rust everywhere - no TV remote - worst of all, there was water leaking / coming up from under the flooring. Definite health and safety issue.

Staff was amazing and super friendly.. breakfast was literally a waffle maker and 2 cereal options and toast... the bathroom door didn't close, the door to the room didn't shut well, we only stayed one night so we endured. The bed was actually pretty soft the main room looked renovated, bit the bathroom toilet leaked, there was mold in the shower, ai have asthma it was pretty bad, my girlfriend tried to clean it for me, but the Staff Jess in particular made us laugh. I know the area had some trouble and i try not to write just the bad... so here are the positives as well... it is conveniently close to shopping and restaurants, as well as to all the parks. If you need to change rooms and they have availability they will definitely try to accommodate you.. we were only there one night and things were booking fast... so we made it work.

Staff was amazing and super friendly.. breakfast was literally a waffle maker and 2 cereal options and toast... the bathroom door didn't close, the door to the room didn't shut well, we only stayed one night so we endured. The bed was actually pretty soft the main room looked renovated, bit the bathroom toilet leaked, there was mold in the shower, ai have asthma it was pretty bad, my girlfriend tried to clean it for me, but the Staff Jess in particular made us laugh. I know the area had some trouble and i try not to write just the bad... so here are the positives as well... it is conveniently close to shopping and restaurants, as well as to all the parks. If you need to change rooms and they have availability they will definitely try to accommodate you.. we were only there one night and things were booking fast... so we made it work.

Terrible

Terrible

Dirtiest room Ive seen

Dirtiest room Ive seen

El personal, sobre todo Jenny muy amable

El personal, sobre todo Jenny muy amable

The room was completely dirty, the bathroom was moldy, the bathtub was with hair, and very dirty

The room was completely dirty, the bathroom was moldy, the bathtub was with hair, and very dirty

The room was not up to par. Hair in the bathtub, hair in the sink. The first room I was given, the door didn’t work. The second room was not clean. When I asked for a refund the hotel staff said they don’t do that and that I would have to pay a fee for leaving early. I was not going to stay there. And I am not paying that fee.

The room was not up to par. Hair in the bathtub, hair in the sink. The first room I was given, the door didn’t work. The second room was not clean. When I asked for a refund the hotel staff said they don’t do that and that I would have to pay a fee for leaving early. I was not going to stay there. And I am not paying that fee.

The room was beyond dirty, no door handles on bathroom, tv was broken, no tissues or soap or anything really.

The room was beyond dirty, no door handles on bathroom, tv was broken, no tissues or soap or anything really.

Helpful staff great location!

Helpful staff great location!

No muy buenas

No muy buenas

The coldest day in 15 years in Orlando & heater doesn;t work. I got room changed but figured that they provided same room to another customer without fixing so staff is not really bothered. Same goes with room cleaning; they do not do on own & ask to tell front desk if you want to clean but despite that they do not. Even breakfast was limited items & staff has been told not to fill up once its over. Horrible horrible; not meeting Choice/ Quality Inn nor standard at all.

The coldest day in 15 years in Orlando & heater doesn;t work. I got room changed but figured that they provided same room to another customer without fixing so staff is not really bothered. Same goes with room cleaning; they do not do on own & ask to tell front desk if you want to clean but despite that they do not. Even breakfast was limited items & staff has been told not to fill up once its over. Horrible horrible; not meeting Choice/ Quality Inn nor standard at all.

Room, amenities, service everything was as advertised, the shower was clogged no one come to fix it. Breakfast was only waffles and mini bagels, the rooms floor was dirty

Room, amenities, service everything was as advertised, the shower was clogged no one come to fix it. Breakfast was only waffles and mini bagels, the rooms floor was dirty

The room had left over sheets and dirty towels from the last guest and also there was no mini fridge or microwave in the room and also the ac didn’t work even when you put the heat on it just blew cold air even tho the room was freezing itself the key they gave for the room also stopped working after night one and I had to get another one

The room had left over sheets and dirty towels from the last guest and also there was no mini fridge or microwave in the room and also the ac didn’t work even when you put the heat on it just blew cold air even tho the room was freezing itself the key they gave for the room also stopped working after night one and I had to get another one

Regular :(

Regular :(

The room had a humidifier, and without it running there was a damp, musty smell. My family and I woke up twice with sinus and throat irritation. The food was okay, and the staff was nice and helpful.

The room had a humidifier, and without it running there was a damp, musty smell. My family and I woke up twice with sinus and throat irritation. The food was okay, and the staff was nice and helpful.

everything was fine

everything was fine

The property lacks maintenence. The front desk staff were great. Housekeeping failed. Had to try 3 times to get working room keys. The breakfast was just toast, cereal and waffles. Stayed there twice..first and last.

The property lacks maintenence. The front desk staff were great. Housekeeping failed. Had to try 3 times to get working room keys. The breakfast was just toast, cereal and waffles. Stayed there twice..first and last.

THERE WAS NO ROOM THE CHARGE ME FOR A ROOM I NEVER GOT 6 days later STILL NO REFUND

THERE WAS NO ROOM THE CHARGE ME FOR A ROOM I NEVER GOT 6 days later STILL NO REFUND

1. Three days/ 3 times were changed the Electronic Room Keys because not opened the room. 2. Breakfast terrible / no diversity, all days the same 3. No hygiene articles in room and dust everywhere. 4. Room trash not collected during stay althought it was notified, 5. Cigars odors like marihuana entering room ducts. It was notified. 6.Bathroom shower broken and leaking water. 7. Service and amenities really bad. Never consider go to this with your family. Rooms were like Motels.

1. Three days/ 3 times were changed the Electronic Room Keys because not opened the room. 2. Breakfast terrible / no diversity, all days the same 3. No hygiene articles in room and dust everywhere. 4. Room trash not collected during stay althought it was notified, 5. Cigars odors like marihuana entering room ducts. It was notified. 6.Bathroom shower broken and leaking water. 7. Service and amenities really bad. Never consider go to this with your family. Rooms were like Motels.

No shampoo even when I asked staff, room was so dirty had to kill a cockroach crawling on the floor.

No shampoo even when I asked staff, room was so dirty had to kill a cockroach crawling on the floor.

Room was clean and beds were comfy

Room was clean and beds were comfy

Was ok for a one night stay just to visit SeaWorld. Staff was helpful. Free breakfast was ok.

Was ok for a one night stay just to visit SeaWorld. Staff was helpful. Free breakfast was ok.

We stayed in what we thought was this quality inn 2 or 3 years ago and it was great. Evidently they sold the property and bought the old red roof inn next door. Not nearly as nice!! The staff promised us a first floor room but no room was ready yet. They said go grab a bite to eat and come back, they'll hold the rooms for us. We came back and they gave those rooms away and we ended up on the 3rd floor. Then they weren't sure which set of keys to use so they gave us one of each so we could go up and check which one works then we had to return to the front desk to get a key made. Kind of lazy if you ask me. Not very professional. Just an overall very bad experience makes me want to think no more quality inn. We were staying in the area another 5 days and would have typically added on to the reservation but decided it's best if we moved to a different hotel. Definitely will not be staying at this one again

We stayed in what we thought was this quality inn 2 or 3 years ago and it was great. Evidently they sold the property and bought the old red roof inn next door. Not nearly as nice!! The staff promised us a first floor room but no room was ready yet. They said go grab a bite to eat and come back, they'll hold the rooms for us. We came back and they gave those rooms away and we ended up on the 3rd floor. Then they weren't sure which set of keys to use so they gave us one of each so we could go up and check which one works then we had to return to the front desk to get a key made. Kind of lazy if you ask me. Not very professional. Just an overall very bad experience makes me want to think no more quality inn. We were staying in the area another 5 days and would have typically added on to the reservation but decided it's best if we moved to a different hotel. Definitely will not be staying at this one again

The staff are polite, and courteous.

The staff are polite, and courteous.

Hotel is very dirty. The manager was rude and inconsiderate.

Hotel is very dirty. The manager was rude and inconsiderate.

Friendly staff and quick service

Friendly staff and quick service

From arrival, the condition of the property was concerning. The front entrance mat was dirty, and the carpets on Level 3 were poorly maintained, though they were vacuumed on January 13. Inside my room, I found hair in the bed sheets and a toenail clipping on the floor beside the bed, which is unacceptable by any standard. Throughout most of stay, Wi-Fi was not available in my room; including a total internet outage on January 14. I was finally able to access it on January 15. Because of this, I had to pay out of pocket for mobile data, despite internet access being advertised as an amenity. I also encountered a cockroach in my room one night, raising further concerns about cleanliness. Breakfast offerings were extremely limited (bread, bagels, waffles, coffee, tea, and juice only—no eggs or other hot options), and even basic equipment was lacking, with only two slots of a four-slot toaster working. Additionally, housekeeping was only provided upon request, which was not clearly communicated at booking. While staff members were polite and apologetic—particularly Jess and her coworker who attempted to assist on the night of January 11 or 12—the issues were never resolved. Given the number and seriousness of these issues, I believe this stay did not meet the standards advertised on Expedia.

From arrival, the condition of the property was concerning. The front entrance mat was dirty, and the carpets on Level 3 were poorly maintained, though they were vacuumed on January 13. Inside my room, I found hair in the bed sheets and a toenail clipping on the floor beside the bed, which is unacceptable by any standard. Throughout most of stay, Wi-Fi was not available in my room; including a total internet outage on January 14. I was finally able to access it on January 15. Because of this, I had to pay out of pocket for mobile data, despite internet access being advertised as an amenity. I also encountered a cockroach in my room one night, raising further concerns about cleanliness. Breakfast offerings were extremely limited (bread, bagels, waffles, coffee, tea, and juice only—no eggs or other hot options), and even basic equipment was lacking, with only two slots of a four-slot toaster working. Additionally, housekeeping was only provided upon request, which was not clearly communicated at booking. While staff members were polite and apologetic—particularly Jess and her coworker who attempted to assist on the night of January 11 or 12—the issues were never resolved. Given the number and seriousness of these issues, I believe this stay did not meet the standards advertised on Expedia.

The desk staff was very nice and friendly but there are so many problems with this motel. All outside building doors are left open all night, with outside stairs providing unlimited access to anyone. The room keys needed to be re-coded every day, there are no bathroom fans, the air conditioned don’t work. (We had two separate rooms). There are ice buckets but no ice machine. Finally, there is a breakfast but it is entirely carbs no protein foods. (Only dry cereal, bread, waffles, bagel) There is juice and a couple of apples if you’re early enough. Housekeeping doesn’t clean or re-stock, but only makes the beds.

The desk staff was very nice and friendly but there are so many problems with this motel. All outside building doors are left open all night, with outside stairs providing unlimited access to anyone. The room keys needed to be re-coded every day, there are no bathroom fans, the air conditioned don’t work. (We had two separate rooms). There are ice buckets but no ice machine. Finally, there is a breakfast but it is entirely carbs no protein foods. (Only dry cereal, bread, waffles, bagel) There is juice and a couple of apples if you’re early enough. Housekeeping doesn’t clean or re-stock, but only makes the beds.

Everything was good

Everything was good

Mala experiencia

Mala experiencia

Some music at the Lobby

Some music at the Lobby

The breakfast was good. The room was clean. The hotel is conveniently located. It is right across from the Eye, Madame Tussauds , and Ripley's. But, the bathroom had some rusted areas as well as stains on the floor. The furniture could use an upgrade. I had a mini fridge. But, no microwave. It was moderately priced and ok for a night or two.

The breakfast was good. The room was clean. The hotel is conveniently located. It is right across from the Eye, Madame Tussauds , and Ripley's. But, the bathroom had some rusted areas as well as stains on the floor. The furniture could use an upgrade. I had a mini fridge. But, no microwave. It was moderately priced and ok for a night or two.

After we checked in we encountered a roach so we had to immediately check out.

After we checked in we encountered a roach so we had to immediately check out.

I could not check in.

I could not check in.

Não voltaria !

Não voltaria !

Cucarachas y nunca vivieron al cuarto. Estaba sucio.

Cucarachas y nunca vivieron al cuarto. Estaba sucio.

Still waiting for refund …i got there they gave me room cards to an occupied room hall carpet smelly and dog barking non stop a few doors down i left immediately ,requested a refund but was told to go thru site that i booked from.

Still waiting for refund …i got there they gave me room cards to an occupied room hall carpet smelly and dog barking non stop a few doors down i left immediately ,requested a refund but was told to go thru site that i booked from.

No rooms available when we got there, even though we had reservations, same situation for several families there, all with children late at night. Had to book another hotel

No rooms available when we got there, even though we had reservations, same situation for several families there, all with children late at night. Had to book another hotel

The room was ok but it needs some repair like the bathroom door didnt lock.

The room was ok but it needs some repair like the bathroom door didnt lock.

Hotel needs to be updated it’s in old condition.

Hotel needs to be updated it’s in old condition.

The motel is run down and old. It needs to be updated. There was paint chipping off the walls, makeup stains on the flooring, rusting on the toilet and the outlets by the bed did not work. I had to charge my phone in the bathroom. There was a glob of lotion or something on the floor by the shower. Couldn’t stream with the WiFi. TV kept randomly turning on in the middle of the night? I had to unplug it. I wouldn’t recommended. However, it is cheap, the air conditioning worked well, there was an air purifier which was nice. No weird smells in the room. Small fridge and freezer. Bed was comfortable. You get what you pay for I guess but worth an extra $50 to stay somewhere nicer.

The motel is run down and old. It needs to be updated. There was paint chipping off the walls, makeup stains on the flooring, rusting on the toilet and the outlets by the bed did not work. I had to charge my phone in the bathroom. There was a glob of lotion or something on the floor by the shower. Couldn’t stream with the WiFi. TV kept randomly turning on in the middle of the night? I had to unplug it. I wouldn’t recommended. However, it is cheap, the air conditioning worked well, there was an air purifier which was nice. No weird smells in the room. Small fridge and freezer. Bed was comfortable. You get what you pay for I guess but worth an extra $50 to stay somewhere nicer.

Room was very dirty , floor was dirty and had was seem like dry drops of S””””next to the the bed. Ac was really loud, it sounded like a truck running, the humidity in the room was awful even though they had a humidifier. The smell in the room was terrible. The room looked very old and unkept. Outside the door there were a bunch of spiders and spider nests all over the place. We stayed three nights and had to go to the reservation desk every day because key didn’t work. Facility outside really dirty aswell. Unfortunately this brings good meaning to the phrase; you get what you pay for.

Room was very dirty , floor was dirty and had was seem like dry drops of S””””next to the the bed. Ac was really loud, it sounded like a truck running, the humidity in the room was awful even though they had a humidifier. The smell in the room was terrible. The room looked very old and unkept. Outside the door there were a bunch of spiders and spider nests all over the place. We stayed three nights and had to go to the reservation desk every day because key didn’t work. Facility outside really dirty aswell. Unfortunately this brings good meaning to the phrase; you get what you pay for.

The AC/Heat unit in the room didn't work, also they have roaches. There is a Staff member named Johnny who will hit on you if he likes you and kiss you on the first day you arrive. He will hover by your door; he will however discount your daily rate too. The staff smoke pot but if you're in the back area it will go into your room, and you will enjoy the aroma of weed smells. They have another member named Chris younger who is completely not a great staff member or good with people at all and is usually there at nighttime. The room 227 in the back second floor I stayed in was newly redone, the faucet for the tub leaked not just a little but I was able to build a moat out of towels to make sure it didn't flood the bathroom floor. Rooms should have Microwaves, to make it easier on guests to not have to go to the lobby floor to heat up their food, since most guests typically order food, go out to eat and have leftovers.

Friendly & kind

Friendly staff. Bathrooms weren’t the cleanest, hair in shower and only waffles and banana for breakfast

Great staff

The hotel looks nice on the outside but once you go inside it’s not what you expected. The water don’t flush in my room and then the water was cut off the last day I was there. There were roaches and too at night in my room. The key didn’t work when I checked in the staff helped me to get into the room and fixed that issue. This place needs more maintenance and pest control.

Good

Mold everywhere, the smell was miserable and the room was not maintained properly. After 20 mins we felt dirtier than we were when we walked in and we could not stay there is was so bad.. they would not refund us the money..

The not so good stuff: the shampoo needed to be refilled, it was nearly empty and there should have been a body wash but instead it was just a typical small soap bar but shampoo and conditioner were full size dispensers, the hallways look a little scary remnant from previous owners neglect I guess, ice machine broken, we didn’t have breakfast there just didn’t look too good ended up going to Dennys.

La habitación estaba limpia cuando llegamos pero no fueron a limpiarla…se le tuvo que decir para que la limpiaran…

They said check in was 3 pm, but rooms weren't ready till 3:30 pm.

The stay was OK. I didn’t like the fact that they didn’t have a microwave in the room. Other than that it was pretty decent. What I don’t like is in a whole week and I still have not got my deposit back. I constantly call the front desk they don’t answer. I talked to the reservations. They called the front desk. They don’t answer call customer relations they pretend like they don’t hear you on the phone at this point I’m going to dispute the deposit charge because it’s ridiculous. A hotel that never answers The phone is unacceptable.

I made check in. But the room did have guest there... I have to back front desk and change to another room. New room doesn't work air conditioning, toilet doesn't work. The shower without pressure water. Terrible experience.

Everything

The bathroom door was broken I couldn’t take a proper shower. Bath tub was dirty, room has mold all over the place. The building is not safe for guests to stay.

its ok if you are in a tight budget

Room needs attention, staff was great

Room was ok. Hallways need a remodel.

disgusting rooms

Muchas circunstancias

Bad cleaning, por facilito es, room deplorable. From desk services un profesional.

Hotel had roaches everywhere, water pressure was terrible as well.

I was charged $50 security deposit but never refund after I left, now I have to call my credit card company and open a dispute claim, they never give the receipt, so I will need to open a dispute without any prof of the charge. Too bad.

A couple of the staff members that I encountered were extremely nice and helpful, although there wasn’t much help needed from them. The room however, was terrible. At a quick glance, it seems fine or at least average. But when the toilet paper hanger fell off the wall and the water dribbled from the showerhead and there was a portable air conditioner inside the room among other things, I realized I didn’t enjoy the stay much at all.

Check in problems and ended up not staying. Plus having trouble getting a refund on trip due to the problems I had.

Refrigerator freezer is frozen where you can’t place a small bottle of water. My guest opinion is the company needs to invest and new management and staff and hope they can save this company. For my bug issue the hotel informed me I have to call Expedia and file a claim for a full refund I did this morning. I have video & pictures for my issue with the hotel.

The room had noticeable repairs and the walls need a new coat of paint. The shower tub had rust. There was also a lot of blonde hair on the floor and sink. The air purifier/humidifier needs to be changed every day. The google and Expedia website needs to be updated, there is no gym access. The hotel could use a water refill station and microwaves in the room.

Left 10 minutes after being the room as it was severley damaged,

I never check-in. I have a reservation and at the time of my arrival they told me that the hotel was full. sold my room.

Room was neglected, installations doesnt look at all like the pictures

They gave away our room reservation after vans warped tour concert. They even held our bags for us because we tried to check in but they didn’t have available rooms at the moment because it was before 3. Front desk guy seemed helpless at 1AM and said this had happened 3 or so times before.

The toilet shot water from under the tank whenever it was flushed, the shower either was ice cold or scalding (with no in-between), the fridge was clearly dropped from a 4 story balcony and then dragged through the parking lot (it barely worked and was scratched and dented to hell, with shelves that didn’t fit/hold). The door to the room stuck, so we would have to tackle it like a football player to be able to open/close it, and there was no security latch on it. The AC was not operational - instead there was a mobile unit in the room that was set to 43° just to ensure maximum output to be comfortable. The only highlight to this property was the fact that we had electricity, and that there was seemingly a nice (and working) firestick plugged into the TV. It functioned purely because nothing else was available and/or affordable, but even this was priced too high for what we got. Would leave negative stars if I could. 0/10

Staff were friendly but the conditions of the hotel were terrible.

When I got there they told me I didn’t have a room. Felipe told me my reservation couldn’t be confirmed until check in time which when I make the reservation a few days ahead of time doesn’t make sense to me but I was force to book another reservation somewhere else

Room was disgusting. Holes in the wall. Had to slam door to close. Mold on the wall. Cracks all over walls. Front desk woman was lovely! Only stayed not even an hour and left. I will be expecting my money back!!

First room I was put in was a complete mess and the one they gave me afterwards had poop floating in the toilet when I got there.

There were roaches ! Dirty sheets ! Please do not book we were uncomfortable!

Nasty room, door lock was broken, carpet was flooded...

The room had mold around the outlets. There was a secondary air filter in the room that you had to continuously dump water out of. If the bathroom door wasn’t closed the room was unbearably hot. Ice machine wasn’t working anywhere in the hotel. Hotel front desk wouldn’t even sell us water because the “pos system was down”… no daily room service (clean towels, make the bed etc.) There was makeup all over the walls and doors from the previous stay. By far the worst hotel I’ve ever stayed in.

Do no go here especially if you have children as the room also had mold. Had to leave for the safety of my children with out a refund!

After walking in and seeing what looked Like blood stains on the bed

Péssimo hotel atendimento horrível bicho no quarto ar q não funciona lamentável limpeza horrível nunca mais

Booking was successful and confirmed. When we arrived to check in (at 5pm) they told us they were “sold out” of rooms and could not honor our paid reservation. They gave us no alternatives or help. We had to find accommodations ourselves last second which caused an unexpected expense. Being in town for EDC without the hotel reservation you thought you had is terrible. The property blamed it on “third party booking sites” and “the property not going through bookings fast enough to confirm the reservation” but they had almost 2 weeks to “confirm” our CONFIRMED reservation.. I have NEVER had an issue with hotels.come so I believe the hotel oversold their availability and turned away the guests who had secured rooms at a cheaper rate. WILL NEVER BOOK THIS HOTEL AGAIN AND I SUGGEST YOU DONT EITHER. the “cheaper” rate is not worth the stress of being left without a room last second.

Friendly staff

Rooms were very small . Waffle maker was broken the whole trip . Hallways smelled like cigarettes.

When I arrived, I found roaches and bed bugs in the room, and the AC doesn't work. This is unacceptable for a paid stay. I left last night and stayed somewhere else

When we checked in we were waiting in line for almost 20 minutes. During that time a man got up from a chair in the lobby 3 times and went behind the counter to help the 1 other employee but never helped check people in. We were in the room for 10 minutes before going to dinner and saw 3 cockroaches. After dinner we saw about 30 of them all over the room and the bed. They were coming from everywhere. We had an early flight and it was 11 pm so we slept in my truck. Also the bathroom door was broken, there was no secondary lock on the front door and 1 of the lights started flickering even though we never turned it on. This property is disgusting and the staff obviously doesn't care about providing even decent service. I will be calling expedia for my money back. Hands down the worst place I have ever stayed

Room was dirty the shower had a loud noise with hair everywhere, A/C and refrigerator had a loud noise we couldn't sleep .Guest smoking and out on the staircase. The housekeeper was very nice and helped us mostly we getting extra towels .And location was perfect .But everything else was horrible.

Room was not clean. Left over trash under cabinet. Hallway was full of trash. Non smoking room smell of smoking substance. Crack in wall. Sink and tub had cracks and broken parts. Available parking without having to pay.

Yo salía hoy del hotel y tuvimos q salir ayer a la 1:00 pm. Limpieza bien pobre y vimos como 5 cucarachas. Tuvimos q salir un día antes a casa de un familiar ya q las condiciones fueron bien pésimas. No me vuelvo a quedar ni a recomendar este hotel. Hoy q había poco personal.

Except for 2 front desk (women), service was very poor, problems with Internet access parental control, room door locks, and poor room cleaning.

Yes

It took 2 hours for them to check me in to my room, once I got to my room I seen roaches running on the desk. There was dead roaches in the fridge. The rooms had an awful smell to them.

The rooms were disgusting. We actually had to switch rooms because when we checked in the rooms had not been cleaned there was still garbage everywhere. The beds were not made, and it smelt like mold when we got to our next set of rooms. The shower had mold coming out of it. The tub was detaching from the wall. It had a very musty smell, and we turned the air air-conditioning down because it was so warm in the room and it never cooled down the room. I will never stay in this hotel again.

Great

This location clearly lacks basic upkeep, management oversight, and concern for guests’ safety and comfort. I would not recommend this hotel to anyone.

Please book somewhere else! This place was terrible, for one because of the condition of the room. The bathroom door was installed so poorly we couldn't even close it and it was ripping the door frame out of the wall. The fridge was dirty, the floor was peeling up, there were stains on the shower curtain, and the room smelled like mold. And secondly, because after we already checked in 2 hours ago they gave our room to another couple and they walked right into our room thankfully we were dressed. I'd understand if it was a cheap hotel I booked but almost $100 for this is crazy. I will unfortunately be requesting a refund.

they didn't check us in until 930 at night. Our room had to be changed three times we had to sleep in mold and roaches we even found roaches in the refrigerator and the freezer. There was no phone no garbage pail no toilet paper. There was water damage flood on the floor. The air conditioner kicked in all night. The door wouldn't lock we felt unsafe there was mold in the shower and overall it was just a disgusting, horrible unpleasant day.

Muy bueno

Air conditioning was broken. Roaches everywhere.

I will say that the cleaning staff were very sweet, but did not speak English, so to communicate with them you had to know Spanish. The biggest issue that I am now having is that you are required to put a $75 security deposit down on the room upon check in. No big deal. However, I have yet to get that back AND I have since seen another $50 charge on my other account. My sisters and I literally just used this room to sleep in. We were at Universal all weekend.

dated but good location

The staff is excellent,,, the poor maintenance guys never sit still. I appreciate all there hard work.

We came in to check in at 8pm after driving 3hrs. One of our rooms was ready we had to wait for the other one. It was not ready until 12 midnight

Need more clean poor breakfast

N/a

Noisy at night

The third floor smelled like mold or mildew , and there were roaches in my room additionally i paid for a room with a king sized bed but they were put when i got there

At first put me in a wrong room, the key card always unconfigure

The 2 room was nice

They gave me a dirty room with mold. I asked for another one, the other one they gave me the bed wasn’t made so I went back and ask the man in the front desk if this was all a joke. (Indian, tall and nasty attitude , hold my passport with 1 finger). Fast forward he refuse to refund me because I sat more than 2 hours in the first room, mind you I did not notice the mold/smell/and the tub until I was ready to shower. So I start going off saying I need my money, they called the police and gave me a trespassing. I was on vacation, this man ruined my vacation. I have to fought Expedia for my refunds.

Muy muy buena localidad, y muy buen servicio un lugar práctico y económico para vacacionar.

The room was full of bugs, both dead and alive. I walked in and walked right back out immediately.

Broken doors, leaking water in the bathroom. TV does not work. The Breakfast was absolutely bad, no juice, no milk, no yogurt, just bread and waffles. This is the worst place that I have arrived in a long time.

Breakfast was ok. Rooms need maintenance, the faucet broke when I tried using it, there were ants and other insects inside the bedroom. One of the rooms had a strong humidity smell. No hand towels or phone to call reception to request them in one of the rooms. It is a cheap hotel, so you get what you pay for. I travelled from Canada, 5 of my credit cards did not go through, for no aparent reason, it might be black listed, and they don't accept cash payments.

Yes

.

The staff at the front desk was very nice u til I asked to check out. There was a huge water spit In the hallway towards the room. When inside room it smelt like cat urine so I immediately checked out.

Me tocó pedir cambio de habitación por que

They took me to a room where the AC was broken and so loud they had the room “out of order”, This is after me crying and begging to just find a place so I could shower. Several guests behind me were waiting, the front desk guy locked himself in the office 0/10

The location

Everything was truly awesome.

Room was very humid

The room itself was decent but the bathroom had roaches.

I want to start off by saying the staff was nice but the rooms were horrible the bathroom door couldn’t close the walls had huge cracks in them the shower head was broken and we found roaches yes not one but 5 of them they moved us to another room but we still found another roach

Baratas no quarto ,banheiro precario com a torneira do chuveiro caindo ,geladeira precisando de limpeza e degelo URGENTE ,arrumacao dos quartos e toalhas sao praticamente uma briga para conseguir !! Vale pela localização....Cafe da manha padrao americano estava bom !!!

Needs improvement, the tub wouldn’t drain properly, the shower and faucets were loose. The elevator creaked and had a loose tile when entering, also slow to align. There was water damage infront of the door and fans were placed in hallway. The furnace made the rooms smell like burning. Pool is small and the only breakfast they offer was waffles , bagels and muffins, no eggs no sausage or bacon no protein other than yogurt if you go early enough for it.

When I first got into the lobby to check in, it was hot and stuffy. The lady at the desk was very nice and gave me my room key. We go to our room and the first thing we noticed was how musty and moldy it smelt. Anyway, onto the bathroom, the toilet did not flush so we went to the front desk and let them know. Without hesitation, they changed our room. In our second room, the minute we opened the door we are hit with a musty smell again. We looked past that, I went to take a shower. Lo and behold, the shower doesn't work. Back to the front office I go. They switched our room again. This 3rd room once again smelled disgusting, but the toilet flushed and the shower works. This time the bed was disgusting. I pointed this out and they got someone to change the bedding. While they did comp me $20 for the inconvenience, I would NOT stay here again. There was bugs, and mold.

The room had cockroaches. They gave me another room, and it also had cockroaches, even in the bed. The nearest receptacle didn't work, and the bathroom door didn't close properly. When I arrived that night, they didn't clean the room. They only brought towels and left the door open, even though I told them there was a man using drugs nearby. They could have robbed me.

El personal muy amable la pase muy bien si volveria de nuevo la localizacion excelente

DO NOT STAY IF ALLERGIC TO COCKROACHES, MOLD AND PAINT!! THIS HOTEL NEEDS TO BE CLOSED DOWN. Power Lock on door broke, had to wait 5 hours before opened and had to move to another room. Water running across bedroom floor from AC unit. Housekeeping came with a broom and towels to clean it up then left me the broom and towels to clean it if it happened again. Which it did. Tub faucet fell of the wall when turning the shower on. My daughter’s bedroom the shower did not work at all. No power in the electrical outlets by the sink in both rooms. Bathroom door handle was broken and could not be closed. The toilet in my room kept running and it was because the flat could not close due to a piece of ribbon tying the chain together. My daughter killed two cockroaches in her room. Housekeeping doesn’t clean the rooms. They open the door, walk in, walk out and spend 30 minutes on a phone call then lock the door. Housekeeping also go around with a small paint roller and paint to touch up any marks on the walls and also RoundUp to spray for the cockroaches. We left two days early as could not stay there any longer.

The check in and out was very quick which was okay, but the facilities in the room was not very comfy. The aircondition was way too loud and WAY too could! and when we tried to turn it up the floors got wet. The bedsheets was somewhat dirty and the curtains were ruined. Also, we found lots of hair in the bathroom. The housekeeping were very nice tho. They helped us with a very big bug in our room. All in all not a nice retreat! Also there were creepy guests that kept looking at us when we were trying to enjoy our stay at the pool.

The pro

No one at the front counter, ever. Had to always ring the bell. Keys did not work when I returned. Didn't provide WiFi code. WiFi went on/off constantly. Door to my room, and to elevator were so tight they needed to be SLAMMED! Didn't clean my room on my second day. Phones did not work, had to use my cell phone, and the person who answered for Quality Inn was rude and abrupt. I said I had two questions, first, what is the WiFi code - then he hung up - I called back and asked if I needed a parking pass and he said no and hung up. Wouldn't it make sense to give a card or sheet with the basics like WiFi code, no parking pass required, what time breakfast is available, the basics? I received NOTHING. Terrible experience, simply awful.

Just a bad experience overall. The rooms are not what they appear to be on the internet. The rooms felt dirty and smelled of mildew. The beds looked "clean". The AC worked good. The biggest problem was the internet didn't work. I called the front desk at 12:30AM as I had work to do, we just got in around 11:00PM and needed to finalize some documents. I called the front desk and was told that some of the rooms don't have internet and to check the front desk in the morning, I did, no internet. I had a seminar to attend, got back around 5PM. Still no internet, we were put into another room, still no internet. This had gone on for 2 hours, finally I just asked for a refund of the nights I already paid for and I would get another room. He said I had to talk to Hotels.com for the refund. I did, and they okayed the refund but the front desk guy charged me for that night as well! He said because it was after 7pm, he had to charge me! I said that was not right! He then kept being a real jerk, he would not talk to me and said he had "other customers" to take care of. He then walked away and didn't answer the Hotels.com operator, not once but twice to get that "charged" night refund. I finally just left.

The location is great however the hotel itself not so much. There were homeless people sleeping on the stairs. Mold in the bathroom and room itself. Wet floors therefore they had a dehumidifier. Strong musky sorry smell coming out the room. No communication about the amenities whatsoever. Definitely a low level hotel and it's a shame because the location is great.

The area around has good entertainment and food options. The hotel itself was overall dirty, key cards constantly did not work well, bedsheets and towels were stained and the pool was full of dirt. The shower did not drain well.

The best thing about the hotel is its location. It’s near pretty much everything which was great. The room was decent but had a weird smell an a bunch of peoples AC units were leaking outside the rooms. Our key stopped working 2 times for an unknown reason, I know another couple had the same situation cause went down to figure it out together. Front desk staff often weren’t at the desk, you’d have to ring the bell to get someone out there. For a few nights it was ok but I wouldn’t have wanted to stay longer.

1st room we got the toilet stopped flushing so we moved to a different room. The male clerk that checked me out was sketchy about the deposit, just trying to tell me you’re fine. And I said no I need my deposit back. I called about this deposit after I made the reservation and they told me I would get it back when I checked out. I asked why they didn’t tell me that when I called to ask and he got an attitude. He told me it would be 5-7 business days. After him being sketchy, I was concerned I wouldn’t get it so I said if the money doesn’t hit my f-in account I’m coming back. He rudely asked me not to cuss and I told him to F off. To which he told me to F off and then followed me outside to continue to cuss at me call me a $lut and a b!tch. Saying F off as you’re walking away doesn’t warrant being followed and further cussed.

There was prostitution occurring on site, lobby smelled of marajuna usage, staff seemed under influence when checking out

Dirty rooms unsafe area random people knock on the doors cold water bugs, roaches

The hotel's offer was for $36 and charged an extra $9 for insurance. Upon arrival, we had to pay another $10 fee and a $60 deposit, which they only refunded after about three days. For all that money, I could have stayed at another hotel with more comfort. The bathroom shower was completely broken, and there was a strong musty smell in the room.

While I stayed there for one night the room was dirty, bathroom nasty. And the charge an extra fee. “Service fee” of 10 bucks. If you’re looking for something really cheap and you found this option you’re fine. Now if you can look something better paying a little more I would highly recommend looking for another place.

Great area

Dirty place bathroom dirty especially the bath tub

Bed comfort excellent! Breakfast options they can upgrade to more choices every day the same

Wifi was not working for 2 days, and when we requested they moved us to 1st floor was where wifi was working. Room condition was okay. Other facilities were good, locationwise everyone all the restaurants, shops are near by.

The property is under renovation, but well kept. we enjoyed the peace and quiet this property provides in the middle of Idrive. It's near everything. Overall it was a great experience. My family would definitely be back.Thank you for taking care of my family.

No wifi on 3d floor. Room number 230 had plenty of cockroach.

The included breakfast is a selection of bagels with Philadelphia , toast, serials, yogurt pots, bananas or oranges, make your own waffles and a choice of apple, orange juice or coffee which is a simple starter breakfast but not nutritious. The hotel is rough around the edges and could do with a little attention to detail like fixing cosmetic snags and collecting discarded waste around the property. The beds were comfortable and the rooms had adequate space with effective air conditioning but lacked attention to detail and consistency. If you want a cheap stay and don’t mind a place that is in need of maintenance with only the basics give it a go

No limpian la habitación todos los días, de 7 noches solo limpiaron 4

I was moved to three different rooms on my vacation. The first night I was given a key to someone else's room. The second room had a water leak in the floor. They moved us but forgot to put my info down for that room. Then my room key was given to someone who try to go in at 3 in the morning.

Is very good

Unfriendly staff

it need work. The room I stayed in the front door to the room didn't close all the way and so we had to get a different room.

This was by far one of the worst hotel experiences I’ve ever had. From the moment I checked into the first room, I was met with a strong, foul odor, no towels, and no working internet. The TV didn’t work either—of course, because there was no Wi-Fi connection. I had no choice but to use the washer because my kids’ swimming clothes needed to be cleaned. I bought detergent from their vending machine (which was outrageously marked up—$7.50 for something that costs $1 at the dollar store), only to find out the washers smelled terrible and didn’t even work. Completely unacceptable. The fridge in the room was filthy, and when I went to the front desk to ask for towels, they said they didn’t have any because they “needed to wash them.” Excuse me? How do you run a hotel with no clean towels available? After all my complaints, they finally moved me to another room—and it was somehow even worse. This room had roaches, the fridge had stains again, no towels, non-working outlets, TV still not working, and the tub faucet barely had any water coming out of it at all. To top it all off, I broke out in hives after sleeping in their bed. I can’t even imagine what was on those sheets. Every time I brought up an issue, the only solution offered was, “We can change your room.” At this point, it’s clear the problem isn’t just one bad room—the entire hotel is a nightmare. Do not waste your money or your time at this hotel!

Charged me a room cleaning fee and never did it.

The worst I’ve ever been in wet and mol

N/A

Great experience

Good

The manager Naline was most accommodating and pleasant and made me feel very welcome and attended too

They moved us to another room and the other room was full of insects then i told them they didn't do anything about it.

Within our first hour there, i was calling down to the front desk to ask for assistance with room change due to dirty sheets and bugs in the room. The gentleman moved us right away to the next available room. That one wasnt much better. There were more bugs in that room but at least the sheets were clean. My daughter and i bought bug spray the next day. The AC unit started to leak in the room. I notified the attendant the night that it happened, he said he would let maintenence know. I met the manager the following day and made her aware about what has been happening and she apologized and sent the maintenance guy up within minutes and housekeeping. The air unit was fixed and linens were changed. The internet did not work throughout the building and elevators weren't working until the day before we left. I spent over an hour on the phone with expedia agent letting them know about the situation and it was to be fowarded to the property mgmt. When i notified the mgr on the property about this, she immediately went to look. I understand new ownership has taken place but, it may have been better to renovate the property entirely and then open back up. Initial reviews when i booked showed 5 stars, after checkin and further search, showed 2 stars. This place has potential but not at the moment.

It had roaches

The property it's self is under refurbishment the rooms were clean the grounds on the outside were exceptionally clean as for the work being done on the place it's going to be a very nice place to stay once they are done. The staff is very friendly and helpful. The location is awesome close to all the restaurants and attractions. I wiil stay here again.

I had stayed at the quality inn on Jamacia court before and I thought I knew exactly what I was getting. However when I got there the hotel moved to the other hotel next door. When I got there i couldn't tell where the check in entrance was also the floor was very wet an i almost fell. There was not carpet to wipe your feet from the rain and so the floor was very slippery. But I got to the room and I thought it was so nice. Updated and the Tv was really updated. Then I got to the bathroom and it was horrible. The sink had a huge crack and the botched the repair instead of just getting a new sink. The wall looked like they painted over mold. The bathroom door didn't close. Th toilet was disgusting. Oh and I was greeted by roaches. I really liked when they were at the other building. The Location of course is great but I don't think I would stay there again unless i have no choice.

I won't stay at this hotel again. They never cleaned the rooms, they refused to provide clean towels, and the TV didn't work during the four days we were there. And the lobby's customer service is terrible. The Arabs are very spoiled. You have to be careful not to be charged more than the amount indicated on the hotel's website. I don't recommend it, nor will I go back.

Excelente hotel great service and staff

Staff was good both days, but hotel room wasn’t that great, they did change my room for me though. TV didn’t work they tried to fix but never worked after first hour of working in room, it’s a nice tv though big screen. I noticed the housekeeping does work hard, but my room needed a remodel bathrooms aren’t the best. Decent for the good location and money.

The property is in a prime location. For some reason in the morning the room seemed damp. And breakfast was okay.

The staff was super nice, too. If they put new doors on and get rid of the bugs, this place will be a wonderful budget motel.

Our room was dirty. It was wet because it didn't have proper ventilation. Bathroom door did not close. There were holes in every wall. It was gross.

promised breakfast service N/A Friday -- and n one at the desk either. Already took insulin, so no food caused a very significant medical situation. No phone to call the front desk. No trash bins anywhere close to the rooms. Asked for hangars three times and promised some would be coming from housekeeping, but nothing. No Kleenex in the room. Extended my stay at check-in, but the room key stopped working as of the original reservation date. When they were there, the staff at the desk was very helpful.

When breakfast is up to 9:30 am. W requested for a room close to the elevator for disabled person days before and we were told there's no available.

Was dirty . Looked like they did not clean it from the last person . There was a roach in the room . The breakfast one morning had mostly ran out and took a long time To replenish even cups were scarce . Pool looked disgusting

Really bad

2 different rooms during my one stay , fleas in the first room and the 2nd room I am not sure what that was . Reported it to property management

The elevator smelled sticky and odd. The lobby smelt like cheap cologne. The front desk guy, an Indian fellow I believe, was very consistent on his phone and his attitude was poor. The manager was doing a good job trying to ensure things were alright, but overall the property could use a facelift and the rooms definitely need improvement. The fridge in the room I stayed in was worn down, one of the pillowcases was still dirty/stained.

Friendly staff and Manager

My deposit amount still not returned

It's a decent hotel. Just to inform you it's best to get breakfast before 8:30pm if you want waffle mix (it gets depleted quickly)