Marriott Orlando Downtown

And not comfortable beds

Great location steps away from Kia center

Everything was perfect.I really enjoyed myself

We arrived at 5:15pm and rooms were not available until 90 min later (and only available 90 minutes later because I complained at that time). Such a large delay in being able to get assigned a room made us late for the event that we came to town for/ were staying at the hotel for.

We came into town for a concert; we waisted till 4pm to check-in once we made it to the desk they told us that unfortunately the rooms are not available yet and if could please wait and they will call us to notify; fast forward we waited 3 hours and others were too…they were not kind accommodating and not apologetic and not letting us know the real reason why us and others had to wait so long… we literally had to get ready in bathrooms and waiting areas…thankfully the concert itself was amazing and made us forget about the terrible situation at the hotel… probably will never ever stay there again.

Property details said breakfast included. Breakfast was not included in my stay, but atleast the manager was helpful.

Standard check-in is at 4:00 PM. We arrived after 5:00 PM following a long day of travel in the rain, only to be told our room wasn't ready. We were placed in a queue and told it would be 20 minutes; instead, we weren't given a key until 6:30 PM. To make matters worse, the front desk completely messed up the queue, and we watched multiple parties who arrived after us get checked into their rooms first. Because of their extreme delay, three of us had to rush to shower and get ready for a 7:30 PM concert in under an hour. The location is perfect for events, but management seriously needs to fix their front desk operations. They promised to look into a refund, which is the bare minimum for ruining the start of our trip.

I just wish the pool had later hours

The hotel was very nice. Had a smooth check in and the valet was great! We ate dinner at the hotel and met an amazing staff member, Unal! He made my mom and aunt’s birthday dinner amazing and full of laughs. We love Unal!

Great base for England’s game in Orlando.

Great service at the front desk, really sweet people. Hotel was immaculate.

Very clean and the location was ideal for my needs Nothing all was good

Superb

Extremely helpful staff helped me out of a jam when we forgot feminine hygiene products. Thank you so much to the staff for making my stay amazing

Very clean rooms the hotel overall was very pretty well maintained It was a beautiful property options for food drinks

Staff was very helpful and place was clean very close to the Kia center. 14 minute walk.

NA

The valet parking service was pretty good! All the staff were very nice and friendly! To be honest I don’t have nothing bad to say because everything was pretty good for us!! I wish we could to go the restaurant to give you our appreciation!

The valet parking service was pretty good! All the staff were very nice and friendly! To be honest I don’t have nothing bad to say because everything was pretty good for us!! I wish we could to go the restaurant to give you our appreciation!

One of the best hotel experiences I ever had staying here

Loved the view of downtown Orlando.

Superb

Room was not very clean. Staff was not very helpful. Breakfast was not worth the price.

Great clean room staff at the front desk was nice. They should’ve warned that parking was $38 valet parking. Thank God they had $20 street parking. The shower and sink never cold the entire time. Lobby was nice. The view of Orlando was nice.

Too expensive

Exceptional

Very good

Very nice room and area

Nice place

The bar and restaurant: a pleasant atmosphere, super-professional service, and unique attention to detail. *Extremely satisfied.* I will return, and I recommend it 100%.

No hot water for showering

Location and staff Bed was wayyyyy too hard

Location and staff Bed was wayyyyy too hard

✅

Very good

had an amazing experience during my stay at this hotel and would absolutely recommend it to anyone looking for comfort, convenience, and excellent service. From the moment I arrived, the staff was welcoming, professional, and attentive, making check-in smooth and stress-free.

We had a great experience! The parking was super convenient and affordable, the lobby was gorgeous, the room was spacious and updated (very clean), and the staff was very pleasant! This will be my new go-to when I visit Orlando!

Easy check in & out, lean rooms, beautiful poil

Upon arriving I was greeted by George, who was awesome and so gracious as to tell me about the neighborhood and give me a map to the Kia Center and surrounding areas- Love it... I encountered Kayla the next day when I went down for drinks and then Jeffery when I needed silverware and a microwave the following day. I had an Awesome time in Orlando, I was there to celebrate my daughter's acceptance to Medical School and to support my son and his team at the Kia Center- which is why I chose the hotel for its close proximity. Everyone that I encountered was on point and the customer service was unmatched! Upon checking out I met and talked to Edmundo and he was delighted that we truly enjoyed the stay and all the team members were awesome.. * I will also like to thank the house man, the dynamic ladies taking care of the rooms and the young guys and young lady outside/ Valet they were awesome and made a great impression as well. I am grateful for the experience. I shall see you all hopefully in November for my birthday! Thank You All Sonia

Clean comfortable room, serene lobby, everything was perfect for our stay. Especially kind food and bev director Unal - he made our experience that much more exquisite - added the Marriott quality which makes it our preferred luxury hotel. Thank you for asking, it was great.

Exceptional

Staff was helpful and friendly. It was a great location near the Kia Center. I would stay again.

Very nice hotel

We were greeted with great enthusiasm and felt so welcome. Room was immaculate and I wish I was staying more than 1 night. 🙂

Good

Great location because it is close to three main venues We have to pay for parking

Love everything about this hotel, my only complaint is while I was trying to sleep housekeeping was cleaning the room next door to me and they were being really loud and making a lot of noise. But overall recommend this hotel

Exceptional

Jeff the General Manager was wonderful. I had a situation with something I had left behind after we checked out and he went above and beyond. We had a wonderful experience here. I would highly recommend this hotel.

The hotel is very lovely and very clean; the room is very comfortable, and the drinks and food at the bar are delicious.

Hotel was clean and staff was nice. It was a short walk to Kia Stadium and not a bad walk downtown

Nice and clean

The additional price for Valet parking, Hotel should offer self parking as an option. Discrepancy with price when booking to actual price was different upon Check-in.

The location of Hotel to the KIA Center was within walking distance, along with several places to eat. The additional price for Valet parking, Hotel should offer self parking as an option. Discrepancy with price when booking to actual price was different upon Check-in.

The staff and hotel were inviting. We were only there for one night but it was well worth the stay!

Terrible customer service. Front desk might shift was ghetto and unprofessional. My husband and I love to go hotels for weekend trips but this was the worst experience ever

Not satisfied about the small size of the pillows. No microwave in room.

Very good

Great location to our entertainment

The next morning, no less than 3 different people came knocking on the door to ask why I haven't checked out yet... I told alk 3 separately, that I was given a 4 pm check out. Honesty, probably wouldn't stay at this property again.

Comfortable stay

Fine

Location Its become very old. Toilets fittings are rusted

Exceptional

Exceptional

Great service and rooms

Close to bus hub, which made getting anywhere easily accessible. The restaurant staff would really ppleasant and helpful. The pastries had clearly been frozen, so were like eating stale bread. it would have been nice to have had a toaster oven to heat them. Cold water in the room fridge would be nice.

Pleasant

Very good

Hotel was clean and I loved the bar and Starbucks downstairs in the lobby. I did not eat on property, but I did order room service one night and thought it was good. The hotel was close to everything I needed to get to. A walkable area and I felt safe. Only complaint would be that you can hear everybody and anything moving. From people talking in the halls and going in and out of their rooms. The doors could be a bit more quieter.

Everything was good.

Room smelled like smoke. Air conditioner was super loud all night long. Room felt dusty. Bathroom was clean. Nice distance to magic game however felt a little icky the room.

Great location, room was nice, service very friendly. Would stay again

Check in was easy The room was clean, the M room was a pleasure, staff was very nice

Exceptional

The ac didn’t get cold as it some have but i would stay there again

Great spot!

Rooms were nice but the check in experience was terrible The check in experience was terrible They took money off my account and charge me for a whole extra room and didn’t tell me anything.

Location , clean , nice staff I didn’t like that you had to pay to park in the lot every day For self parking.

I loved that it was near everything. The staff was so bubbly and friendly. Nothing really

The hotel was full, but Booking.com allowed me to pay and make a booking. Very inconvenient.

Customer service was great.

Maleena at front desk was very helpful changing reservation and welcoming at our arrival.

The staff was nice and helpful. The room was fine and clean for the most part. Our shower leaked water on the floor and the hairdryer needed to be cleaned. The elevators were really slow. The football game crowd over whelmed the hotel restaurant so I wish management would have had more staff to handle the load better.

All good

this Hotel was very clean and up-to-date. The only problem is the parking you have to pay for. Or you could Valley with the Hotel. I found this out the hard way. When checking out. I had a ticket on my window. The Hotel staff at check-in didn’t inform me that the property did not have selfparking for the guest.

Location clean Price pretty high

Did not go to pool.

Friendly staff, nice view of the city, convenient for the arena

The only problem was there was a loud humming from the AC unit in the room which would wake me up.

Unfortunately I Checked out before breakfast…

Tv remote control wasn't working.

Great stay. Rooms were spotless. Staff was so nice & helpful

Perfect and very clean

Everything was excellent

Friendly and helpful staff

In a sketchy part of town. Need to pay for literally everything (breakfast, food, parking, Internet, and stay). No clear smoking area even though apparently there was one.

Clean room, very nice staff

First we had to wait told we would be CALLED @ 10 after 4, I went to front desk to find out room had been ready but not really I guess. Got to room floors dirty NO AIR!!!!! told attendant in hallway & he promised to get maintanence to repair. Went to Lainey Wilson concert hoping for air when we got back BUT NOOOOOOOOOOOOOO. took a nap left at 5:30 am.... Worst monies ever spent..

My experience at this particular Marriott was horrible. I was sent to 2 rooms that were already occupied and walked in on people in the room. The third time they finally got it right. I was charged a bar bill that was not even mine and on top of that, was charged an additional $291 charge that I am continuing to fight a month later. The management has changed in these 30 days and now I'm having to file a case with the Marriott customer care department because I can't get through to an actual person who can help in Orlando. This would be the last place I ever chose if I needed a downtown Orlando hotel again.

Bathroom was dirty, and rooms had no insulation, I could hear everything everything going on upstairs downstairs and every door opened and closed.

Bed was a bit uncomfortable for us, too firm. Woke with back ache. No other issues.

The building and rooms need an upgrade

Every staff member was excellent!

Staff was super accommodating. Our room was clean and comfortable

That they had a Starbucks downstairs It water don’t get hot after a certain hour. The room service is awful. In my bed there was a huge black stain. In the shower there was still hair from the person before. The hair dryer was sticky and full of hair from other people. The shampoo and body wash was empty. For a hotel with this name this was SO BAD

Tes

Liked the hotel, we'll kept, New, pool is huge.

great hotel, friendly staff, comfortable rooms

All around great stay! Will continue to book here

Good service

Great place, great staff.

Super clean everywhere!! Staff all very friendly and helpful. Definitely will be back 👍

Staff was very accommodating and helpful

Clean

All staff were pleasant including front desk, valet, bartender, housekeeping. Room was clean. Location was great for attending a concert at the Kia Center. Room service was prompt. Room service served in a bag in plastic containers. No very classy.

Check in was smooth, room was clean, dinner at hotel was good and staff was attentive

Made a quick last minute trip into Orlando and they were very accommodating for us!! Would definitely return.

It was close to the Kia concert venue and the Church Street entertainment district.

Hotel was perfect

Thanks for the hospitality

Room was spacious. Location was near downtown and can walk to Eola Lake easily.

It a really nice place!! The food is was good, I love everything about the place. The only thing I did not like it’s there is no parking so you have to pay almost $40 per night to park.

Dirty shower, no parking unless you pay. Vallet or next door in a public parking area. Pillows were stained, curtains stained with blood.

Only negative was that valet was mandatory for additional $40 other than that no complaints

This property was a loud one. The parking situation is insane. They have a parking lot on site they charge 20 dollars a night or allow them to park it for 30 a night. If you have a lot on sight do your guests a favor and just let them use it.

Nice front desk. Great services

I was in town to spread the ashes of my recently departed son. The employees were very nice and empathic to our needs and grief. Would Definity recommend this hotel for future stays.

Every time I was in the lobby, the front desk was empty. When I checked in, the staff member came from a back room. Nobody told me anything about the property, amenities or restaurants. I don’t even know if they had any restaurants. I was expecting more from the surrounding area. I was hoping to be able to explore the city a bit but there wasn’t much at all (that I found) within walking distance. Room was average but clean. Air conditioning barely worked and the shower head was broken. Overall, my stay was average. Definitely not what I was expecting from Marriott or for the price that I paid!!

Perfect location for Kia center. Clean and comfortable. NA

A lot of street noise

Staff Cleaning team wasn't exceptional

Our lock didn’t work someone said they would come let us in and no one came , check in took forever, and the room seemed really worn down and dirty and smelled gross , the bed or something smelled like Bo . I would never stay there again

I went and spoke with the two women at the front desk and one of them asked the other to take care of and she said she wasn’t aware that the kitchen shut down early. She said she would ask but never did she was to busy talking to another male worker. Needless to say we weren’t able to eat. We were not they only group that couldn’t eat. Inside the rooom the tv did not work. The alarm clock kept going off every hour. Could not get it to stop.

I really liked the convenience of the valet parking as well as the location; it was very close to everything downtown.

This was my second time lodging at Marriott Orlando Downtown. The aesthetics of the hotel and others around it makes it all-around pleasing. The staff were professional as always.

Some pest control issues. I found a few ants in my room and there were Black widow spiders in the pool area.

The hospitality service provided was professional and courteous.

good

Excellent

I love this location

It was alright.

Nice clean hotel, but isolated.

The floor was noticeably sticky. I could not risk walking barefoot and had to purchase a pair of slippers from Walmart. Again, first Marriot where I stayed and no

The hotel was very clean and modern. Rooms were spacious and beds were comfortable. Washroom is large with stand up shower. Nice outdoor pool and good size gym with adequate equipment. Walkable to decent restaurants. Staff was polite and helpful. Highly recommend.

Everything was great! Loved it

Staff was very nice and super helpful

It was last minute and the closest I could find to the airport. Well below the standards of other Marriott's I have stayed in. Room did not looked swept. TV didn't work.

A warm welcome after a long day was greatly appreciated!

The thermostat was not working properly. The room was freezing.

The hotel is well taken care! Is very clean and the staff and very polite! They have valet service and those guys are very friendly! I do definitely will be back to stay there! Excellent experience!

It’s a good place.The room was clean and comfortable. We liked it very much.

The place was clean and even had a Starbucks. Overall very great stay. Very welcoming place

Another great stay ! Never disappoints !

Your close proximity to the area is the best. Excellent for quick turnaround trips concert trips.

The property staff is excellent. The restaurant inside has an amazing chicken and sweet potatoes.

Great hotel in an ideal location for business travelers. I'd definitely stay here again if my business travel was adjacent to Marriott.

I went to the Mary J Blige concert at the Kia Center and it was well within walking distance.

No one came and fixed our AC but other than that I enjoyed my one night stay

This stay saved my trip to Orlando after a disappointing stay at another hotel.

The property is not clean and dated. The best thing is that there is a Starbucks on site. But the signage is so bad and it’s behind the restaurant it’s hidden. So you don’t know it’s there. The gym is really bad. The belt on the treadmill I used was torn and made me trip. What a mess.

Very soothing stay

Excellent property

Clean

Good

Overall a great location

I’ve stayed at a lot of Marriott properties. This one was my least favorite. Bathroom shower water wasn’t working that well. The bed was very hard and noisy very uncomfortable. The restaurant in the hotel food was very well made when dining in. But when we ordered for carry out it was really bad. When my husband went down to take it back he was told we couldn’t get a refund because the person working didn’t know how to do a refund. So he went to the front desk and was told the restaurant was a part of the hotel😡 I hope if we decide to stay here again things will be different.

I was grateful it was within walking distance to the Kia Center. I was able to be early for my show and wasn’t too worried about the journey back to the hotel afterwards.

Quiet and clean!

Check in was not great. Had 2 rooms booked via cheaptickets. Connor at desk didnt have a solution for only 1 room showing. Had to ask for management or suggest him to get help. Ridiculous. All he had to do was volunteer that there were rooms available. He needs some customer service.training

Most horrible experience ever from cleanliness to customer service. We complained about our blankets that were moldy and dirty and received a paper thin blanket in response. Told to wait for morning to speak with management, then in the morning was told management wouldn’t be in today.

Convenient to everything

Hotel was understaffed

Very nice place. Had the pool to ourselves.

The lobby was clean and smelled really good

All people checking in were training. Gave wrong type room. Long lines to check in. Other management were observing and not helping. People were cutting the line and the staff said nothing even after “we” the line did.

The shower was one of the worse experiences at a hotel. No microwaves in the rooms and it definitely didnt feel as clean at all. Definitely would not be staying here again. It is convient to the stadium and downtown.

Very good

The rooms could definitely use some sprucing up and the exterior needs a good clean, but the staff was so wonderful. Our AC unit was making a weird noise and the engineer came. When that didn’t fix the problem they immediately moved us.

The front desk person was absolutely sweet!

The staff was absolutely wonderful

Everything about the hotel was great. Just outside of the hotel (walk to venue) was sketchy to say the least. This is not a reflection of the hotel, more the area of homeless, thug a few blocks away.

Valet parking , mattresses so bad , no staff

Everything was great, especially the front desk service. The room was clean but could have been cleaner. All around great stay and great value.

Nice hotel. Friendly staff/service. Room was nice. AC was limited in room. Couldn’t get room to a stable temp. Too humid. Shower was nice with wall sprayer and wand sprayer, some wear and tear overall in room but overall decent place to stay.

Staff was excellent, the hotel could use some updates, stained furniture in the lobby etc.

The Rooms

Great 1 night stay we went to a college Bowl game down the street from the Hotel. Very convenient to attend it from there.

The hotel is very nice.

Hotel was nice, food from the hotel restaurant was priced well and great! The rooms on the other hand were short of my expectations from Marriott. First room was dirty with spoiled food left in the fridge. The second room had a smell too and I woke up the next morning with irritated allergies. Bed was hard, pillows too soft. Just not a very good nights rest. I was up at 3am and left by 4.

Everything excellent and fast

Very convenient

had ice machine but no soda vending machine. Then in morning, no reg coffe, no sugar, and the Kurig machine didn't work. So housekeeping and room service i give a big fat zero!!!

Each person was nicer than the other very clean and safe

We have to request a deep cleaning on our room upon arrival. The hotel is old and not very well kept

Great location, friendly staff, clean room.

X

Very nice and clean

Arrived to drop off the car at the valet and the entire area smelled like marijuana. Some guys seemed to be arguing once we got there and was very rude. The room was a bit dirty and had to wipe down certain areas. Staff was alright. Not the experience we were hoping for but will say we will not be staying here again

No matter where you went on the property it smelled of mold. There were even signs of previous water damage and the windowsills in the walls and on the floor. We had to be moved to time because the smell of mold too strong as well as water coming from underneath the floorboards.

I liked it I got good sleep and was able to stay there and walk to a stadium and enjoy some soccer

No self parking available unless you pay .

The staff was very courteous and check in was very quick. It was an easy walk to the Kia center and Inter and Co stadium. I would stay here again.

The area was inconvenient but still a decent location

The room's decor was also dull, with muted grays and browns, again the appeal to the business traveler, however, a more vibrant decor would liven it up a bit The front desk staff were friendly enough, not overly. The restaurant staff did a great job of assisting me with my order, but the meal itself was lackluster. I had the shrimp quesadilla. It was greasy, the tortilla shell wasn't crisp and the shrimp were overcooked. I was underwhelmed by my stay here and for the cost, would likely have been just as satisfied in a less expensive sister hotel.

Nice and smooth

Everything was ok just be prepared for extra deposits that are not mentioned,you notice when after shipping your card. Then they want to explain after they take your money

Bartender Henry was great

We found a cockroach in the elevator and the second day they did not clean my room.

Love it

.

No issues.

Property was very clean however the rooms were a bit outdated

Location

The room was clean but the AC takes a while to cool.

Excellent!

The hotel staff was good and made the stay good but only bad thing is when I arrived in my room to shower, there was hair everywhere around the bathroom including the towels

Hotel is very clean and comfortable but the ac is very cold and even turning it off is not possible to have a good temperature to sleep.

Amazing stay at Marriott Orlando. Location is very convenient to walk to Camping World Stadium, Kia Center, Orlando Pride Stadium and Downtown. Also not to far to the airports and Kennedy Space Center or Disney, Universal. Super nice and kind staff!

No food in Store Kitchen closed early Lot of kids cant find food