HomeTowne Studios by Red Roof Orlando South
About HomeTowne Studios by Red Roof Orlando South
Just 5 mi from SeaWorld Orlando marine adventure park, the HomeTowne Studios by Red Roof Orlando South hotel in Orlando FL is the perfect place to stay when taking a long business trip or a family vacation. The Orlando International Airport is 9.6 mi away. This Orlando, FL hotel includes kitchenettes with full size refrigerators and free premium cable television with movie channels. Handicap accessible and nonsmoking rooms can be requested. Onsite parking is available and can accommodate most cars, trucks and buses. Weekly housekeeping services are also available. An outdoor pool, onsite laundry facilities, complimentary wireless high-speed Internet access, and free local and long distance calls are also available Walt Disney World is 9.4 mi away from the HomeTowne Studios by Red Roof Orlando South. Universal Orlando Resort is 8.1 mi away.
Amenities
- Meeting space
- Business center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- In-room microwave
- Pool
- Family friendly
- Wheelchair accessible
- Smoke-free property
- Air conditioning
- Elevator
Reviews
The hotel received overwhelmingly negative reviews, with guests citing numerous issues related to cleanliness, maintenance, and customer service. Roach infestations were a common complaint across multiple rooms.
- Convenient location
- Friendly front desk staff in some instances
- Roach infestations
- Poor cleanliness and maintenance
- 1/5
arrived at 4 am for a late checkin after a long drive expecting to shower and rest. not only was i unable to do that, the late check in was done with security which i understood, he said i had to wait until the office opened at 7 am which I did, i asked for a room swap which i was informed all rooms was sold out, that i would have to wait for house keeping but never specified a time, i even asked for fresh linen and blanket to do that part myself, she said again i had to wait for house keeping. by 10 am I was beyond exhausted and went back to the office ask to check out when i had booked for the weekend. I was denied a refund for a room that was not even ready to be rented out. Not only that, the room have no towels or toilet paper. It was not ready at all. See pics of what I walked into.
- 1/5
There is a horrible woman in the office that has been nasty to me on several occasions over the last few months. Never again will I stay at this location because of her. I highly recommend the Casselberry location if you are coming to the orlando area.
- 3/5
Deben de fumigar suelen salir unas cuantas cucarachitas
- 3/5
Understaffed
- 1/5
Worst hotel I have ever encountered
- 1/5
Rooms are not clean and not funcional ac
- 4/5
Good price,clean room,big,safe parking lot.
- 4/5
I stayed here for one night room was very comfortable clean. The staff was friendly courteous definitely would recommend this hotel to anyone who is looking for a decent hotel with good price.
- 2/5
Roach motel!!! Was very disappointed in my stay that was excited about for my beauty conference. Dirty room with trash under the bed, counters not properly cleaned, roaches, toilet not working and no waste basket. Talked to someone the next day and was told they'll try to find someone on maintenance in the next day or 2 to look into the toilet situation. As for the waste basket, was gold it was on back stock and they didn't work at that property but knows the manager and will try to get a message across. When I checked out today, spoke to manager Taj and was super kind but disappointed that he wasn't informed on any of the issues at hand and sad I had such a bad experience for my 4 day stay.
- 2/5
Linens were very clean Moldy shower curtain Terrible stain in the toilet A few bugs present Sticky floor Window curtain too short, passersby could look into the room and it let the sunlight shine into the room Elevator looked like a crime scene
- 2/5
Some roaches in the kitchen , no garbage can, weed stink.
- 2/5
Room without hot shower all day.
- 1/5
The first room was disgusting. Bugs, stained/unclean sheets and dirty mattress. After transferring to a second room it was the same situation. We were finally transferred to a third room and it was safe to sleep in at first woke up to roaches. Staff were very helpful and delightful. Never stay here unless you like dirty sheets to sleep in and “friends” to take home with you.
- 5/5
I like the privacy
- 3.5/5
Good
- 2/5
The booking said this was a smoke-free property, but the room smelled strongly like cigarette smoke. I could not sleep well because of the smell, and it triggered my allergies. This was very disappointing.
- 1/5
Do NOT stay here, not recommed at all. Overall the room was in bad condition. It was infected with small roaches. The bathroom looked like a crime scene took place there. The shower was stained, the floor was dirty, the room didn't smell clean, one of the pillows had a funky smell.
- 1/5
TRIED to connect with expedia for a refund and haven’t been able to reach a human
- 4/5
The room was clean and nice,good price.
- 3/5
Clean room but outside front door was not so clean. But is ok for a short stay.
- 1/5
I've stayed in many places including cheap motels, but this one was the worst by far. One would expect a place by Red Roof Inn would be decent, this wasn't a $20-30 a night stay either. Just horribly disappointed with this place, staff was incredibly rude. Other reviews said they had cockroaches and it doesn't surprise me given how dirty this place was. They we're doing some "remodeling" a room over at 6-7am when one is trying to sleep, drills and hammering going off. Again, take your money elsewhere or sleep in your car, but DO NOT STAY HERE.
- 1/5
The rooms was not what was posted on the website they are very small and poorly furnished the staff was very rude and nasty and they took most of my deposit because I wanted to check out and at first would not give me a deposit
- 1/5
The first room we were assigned to didn't have working lights or smoke detector, there wasn't a TV remote and there are no room amenities such as a coffee maker, it's not really a hotel it's basically a place we're homeless people can rent for a low weekly rate, we chose it for the location to the parks but next time id rather pay more and drive a bit further to get a decent room, I wouldn't recommend this place to anyone, there's a lot of shady people who live on property and it didn't feel safe
- 1/5
The hotel and room looked nothing like the pictures online. I stayed in room 224 and it was absolutely disgusting. It didn’t look like it was cleaned from the previous person staying there. There were still spilt stains on the floor. The doors were dirty and no longer white. There were roaches crawling everywhere. The whole tub was not usable because one there was no shower curtain and two you needed to wear shoes to even shower because the paint and everything was coming off and peeling from the tub.
- 1/5
I would not recommend. This stay was a traumatizing stay. The room reeked of cigarette smell (I thought it was no smoking)… the ac does not work well, as it goes in and out. There was a permanent poop stain in the toilet. The sheets, the bed was very itchy. It was a very unpleasant stay. You can hear the neighbors right through the wall. I could not sleep well (the ac turning off, plus the itchy sheets kept waking me up) 😭😭😭 0 star, spend the extra bucks and stay somewhere else guysssss 😭😭😭😭 the staff however was sweet, but other than that, very horrible stay 😭😭😭😭😭 ahhhhhh
- 1/5
The first room we were assigned, 246, was wide open once we walked in front of the door. It looked like someone tried to dismantle the stove and room service never cleaned the room. The second room we were assigned, 104, the microwave did not work, the shower didn’t have a curtain, and I saw two bugs and got a photo of one of them trying to run away. I don’t understand why they are requiring a deposit of 100 dollars if they aren’t using the deposit to fix anything that the guest (or homeless people who are getting into the rooms apparently) are breaking. This stay was horrible and nothing was as advertised. We paid for travel insurance through Expedia. We are trying to get our deposit back and a full refund.
- 1/5
Roaches, roaches, roaches. The first room they put me in did not even have a light in the bathroom and there were roaches in there too. The second room was supposed to be “renovated“ room. It literally had the most roaches I ever seen your room in my life. On Saturday I went to the front desk to tell that person that I would need a late checkout on Sunday she said they would charge me $20. On Sunday I had somebody come be on the door like they were the police a big black man basically the maintenance man and I told him I had a late checkout. Next the little short Spanish girl with the glasses on come upstairs with a attitude asking all kind of questions and I told her I had a late checkout then she says well can you be gone in the next 10 minutes? I said no I said, but I’ll be gone. She said well I have to charge you $25. I said OK charge the $20 then she said no you know what I’m not gonna charge the $20 and the next thing I know this person calls police.
- 1/5
Manager said she was going to look at the room and they told me she quit….
- 2.5/5
The lights and outlets by the bed didn't work. The floor was cleaned, but had a residue all over it. The shower head was leaking. The place needs remodeling. It's pretty rough.
- 1/5
When we first got there we had to wait a very long time to get checked in and then when we finally did they gave us keys to someone else room and a pitbull charged us. Whenever we finally got into our room there were roaches everywhere, the floors were dirty, bathroom wasn’t clean, no trash can, the ac unit was hanging off the wall. We had to go back to the office 3 different times because are keys would just stop working. They gave a parking violation but never even gave us a parking pass. Overall probably the worst hotel experience I’ve ever had.
- 1/5
I understand that it is an inexpensive place, but that doesn't mean it has to be dirty. The toilet seat had feces on it, and there were many cockroaches.
- 1/5
All 3 rooms I was bounced around to were dirty, stained sheets, roaches, a musty odor and a/c not cooling. Every time we left the room, we had to go to front desk to have it programmed. Soo many guests were complaining of tv not working, also same key issues. Not to mention the bad side of town. People hanging out everywhere on the property.
- 0.5/5
Everything thing else. Mattress was on just a frame that was too big so I would hit my foot on this metal frame The remote had no backing I had to go to the office everyday to get re-keyed No ice machine On my last day there were 2 roaches crawling around the walls.
- 0.5/5
It was close to the location I was working. It had a decent size refrigerator Everything thing else. Mattress was on just a frame that was too big so I would hit my foot on this metal frame The remote had no backing I had to go to the office everyday to get re-keyed No ice machine On my last day there were 2 roaches crawling around the walls.
- 5/5
Staff was great especially Andy she switched my room to a more convenient room for me and my Dog. I appreciate that.
- 1/5
Things always breaking and can never get it fixed
- 1/5
There were cockroaches walking all over the room , there were no towels and the toilet was dirty . An absolutely unsafe place.
- 1/5
If your plan is to travel with your family this is not the place… this hotel is by far the most scary hotel I’ve ever seen. People outside their rooms smoking, open doors and weird looking people everywhere. Not a place to go in vacation. Just a big cheap motel. Dirty floors. A nightmare!! We got a double bed room and they give us a single and once we opened the door we got out of there literally running!
- 1/5
Place was horrible the staff was absolutely rude and disgusting.Had no pillows and there was cockroaches
- 1/5
Worst hotel I have ever stayed at. Room was dirty and old. Room hasn’t had a good cleaning in a while. Shower still had hair from someone else. Shower head was totally gross and had water stains all over it. Kitchen floor had pieces coming up. Cabinet doors were falling off the hinges. Walking around the bedroom floor for 5 minutes with no shoes on and my feet were black. Door to the room wouldn’t even properly close tight and water was coming through the bottom. Bedroom was suppose to be a queen size bed. It was only a full size. Then went to the office to see if we could get 2 more pillows for the bed since it only came with 2 and was told no they didn’t have anymore pillows. And then worst of all saw 5 roaches in the room. Do not stay at this total. It very dirty and need major renovations.
- 3/5
Ok bus the a/c makes a lot of noise
- 1/5
Super bad
- 2.5/5
Passable
- 2/5
Have to wash own sheets if they get dirty, poor room set up can’t see tv from bed, floors extremely dirty our feet would be almost black from walking around barefoot. Staff was very nice, kitchenette worked and lots of cabinet space
- 1/5
Cockroaches
- 1/5
I will not ever stay at Red Roof run property and I would advise that you do not either.
- 2/5
Cockroaches very dirty floor TV didn’t work great if you’re just going to sleep and leave
- 1/5
Never got to stay your staff told me my room was cancelled. Which it was not and they told me they had no rooms available. At 11;00 at night I had to go find another place
- 1/5
TERRIBLE
- 3/5
The bed was clean but the floor was slippery and not to be walked on in bare feet. Shower was good, lots of pressure. The pool was full of unattended kids as people live here. There are no outlets that work in the room , the fridge and microwave just gross. Ok for a night sleep that’s it but don’t touch anything.
- 3/5
No toiletries but not an issue for me as I bring my own. A/C was frosty. Smell of weed smoked outside is very unpleasant. It did not come into room.
- 3/5
Front desk lady was awesome, definitely 10/10. But the room was mediocre at best. Sleepable for the night but I'm not going to stay multiple days as a vacation.
- 3/5
Safe area
- 3/5
Pleasant
- 0.5/5
The only thing I liked the most was the manager, she was respectful and really accommodating to me. Honestly speaking she should be working in a better facility. I did not like the fact that I had roaches Crowling on my face and head while I was sleeping, this facility has to many roaches. I also did not like the fact that we could not get room service on a daily basis, the worst part is not to get clean linen and towels. That is the worst to be sleeping and drying yourself with dirty items, so i paid $454.00 to stay for 8 days and I have to wash my own sheets, towels and provide my own toilet tissue.
- 0.5/5
The only thing I liked the most was the manager, she was respectful and really accommodating to me. Honestly speaking she should be working in a better facility. I did not like the fact that I had roaches Crowling on my face and head while I was sleeping, this facility has to many roaches. I also did not like the fact that we could not get room service on a daily basis, the worst part is not to get clean linen and towels. That is the worst to be sleeping and drying yourself with dirty items, so i paid $454.00 to stay for 8 days and I have to wash my own sheets, towels and provide my own toilet tissue.
- 1/5
Didn’t use
- 4/5
The shower was very beaten up, and there was very little water pressure in the room. Took 20 minutes to check in. Overall a nice place though to sleep but wouldn't suggest it to relax in.
- 1/5
The AC was broken, there was roaches everywhere, the room smelled
- 1/5
Roaches smells mattresses socked toilet didn’t work. AC didn’t work. I can’t believe you guys even charge to rent these rooms.
- 1/5
Toilet, didn’t work roaches everywhere place smelled place smelled horrible conditions. I know it’s only it was a fair rate, but still, they should not even be able to rent those places.
- 1/5
Absolutely disgusting. Couldn’t even get into the room cause the door jam had been broken into multiple times so it was hard to get the door open and when I did the door knob came off in my hand! Then they had the audacity to not refund my money after I returned the key within 15 minutes! DO NOT STAY AT THIS PLACE!! And Expedia customer service was bullcrap as well.
- 5/5
It was clean and nice
- 5/5
It was nice stay
- 1/5
I cannot tell you how many roaches there where I mean absolutely everywhere in my shower. 2 dead on my bed I had roaches literally climbing my walls. This place cannot be legal. This is an infestation masquerading as a hotel.
- 1/5
I found the rooms to be infested with roach activity. I was directed to look at four different rooms before settling in, just to turn around the same night and check out. The staff was as helpful as they could be. However the condition of the property was deplorable.
- 2/5
Staff was helpful and nice. Thats where the good rating ends. Rooms were dirty and had bugs, we switched rooms only to have the same in that room.
- 3/5
I saw roaches, homeless ppl, no way i would even dip my toes in that pool water lol. Oh and im very convinced the cleaning people are pervs, we yelled 5 times that we wasnt ready at 10:45 - (check out at 11am) the lady still busted in literally while we were getting dressed- It was a horrible experience, these pictures are lying and u should not book this, this is more for families in need that need a place to stay for a while, the people their even had dogs and cats, meaning this is a hotel/ shelter ? Im not sure but if your decent, dont book this.
- 1/5
Front desk couldn’t take care of the amount of guests. Roaches in the bathroom. The lock wasn’t working and I waited for more that an hour for they let me get back into my room.
- 1/5
Shower was leaking and toilet was leaking. Bathroom floor was wet because of it and it smelled like mold. Air conditioner had a loud rattling sound that couldn’t be stopped so we had to turn it off so we could sleep - it was hard to hear a normal conversation it was so loud.
- 1/5
Full of cockroaches
- 0.5/5
That the AC did not work and there was roaches all over the place
- 0.5/5
nothing That the AC did not work and there was roaches all over the place
- 1/5
As a travel worker I’ve stayed in some pretty bad hotels and dealt with it. But this one takes the cake. The last night I just slept in my car because I woke up to the feeling of cockroaches crawling on me! And the entire time I would see cockroaches crawling around and even in and out of my luggage which caused me to just leave everything in the car. I do not recommend at all. Worst experience ever.
- 0.5/5
nothing picture showing the resort online not the real thing. depressing place to stay.
- 0.5/5
nothing picture showing the resort online not the real thing. depressing place to stay.
- 1/5
the place was filthy and infested with insects
- 1/5
NA
- 1/5
All in the room is broker, i have a lot pictures, and vídeos, the bathroom broker, door broker, the kitcjen no working, the door dont open, i go.to rent at other hotel
- 0.5/5
Wouldn’t recommend
- 0.5/5
Wouldn’t recommend
- 3.5/5
Good
- 3.5/5
0
- 0.5/5
Your cancellation policy is pathetic basically you’re thieves
- 0.5/5
Your cancellation policy is pathetic basically you’re thieves
- 1/5
Roaches & the room smelled bad. Door was hard to lock.
- 1/5
Roaches crawling on the floor and walls. Room was dirty and smelled like weed. People very clearly not in their right mind roaming around outside at night. DO NOT bring children there. I checked out the morning after I got there and was supposed to stay a week. The manager left me checked in for the entire stay so she could keep my money. Don’t stay here.
- 2/5
Would not recommend staying here. While the staff was friendly and did the best they could, the room conditions are fine at first glance but slowly turned out to be a stressful stay. Upon first entry, the smoke alarm wouldn’t stop chirping every 2 min. Turns out there was no battery in it and that was fixed but after hours of waiting. The biggest issue was that the shower didn’t work in our room and after contacting the front desk about it they acknowledged the issue but there was no sense of urgency. Nothing happened until we contacted them again and were told a part needed to come in and that it would be fixed the next morning. It was never fixed for the remainder of our stay. We then saw bugs in the room including roaches, got a parking violation for backing into a spot? And our key cards would randomly stop working requiring us to have to go to the front desk and get them reactivated. The only pros of the room were the AC, TV, and large refrigerator/freezer. Other than that the experience of staying here stressed us out and i would not recommend staying here if relaxing or showering is your goal.
- 5/5
There is something special happening here at Hometowne Studios South! Consistently, the managers have hired a staff that is beyond sublime working overtime to make this more than just a hotel and an extended stay facility. I must once again thank the amazing and loving Sandy, who makes it her job to make you feel more than just a customer. She touches your heart and soul and is truly spectacular as is Latoya, who is just so gracious and humane and Jorge who engages with his warmth and Janetta who made sure from day one that I could complete the work I came here to do. Thank you all! And a final thanks to manager Marta and her bosses too for creating such a love-in. Yes, The rooms are great but the people, even better!! You have all gone BEYOND in your care and blessed are those who get to come here and bathe in it! And yes…..I’m back!xx
- 3.5/5
Good
- 0.5/5
Nothing at all Old, falling apart, dirty, cockroaches everywhere (2 managed to get into my cup of coffee), noise tenants. To sum it up in 1 word: PIGSTY!!!
- 4/5
Size n quality of room / smoke detector beeping
- 4/5
Length of stay for price /staff cared Size n quality of room / smoke detector beeping
- 0.5/5
It was absolutely disgusting, and way over priced for what the room was worth. It was filthy.
- 0.5/5
Staff extremely rude doors to room dont lock there are room inspections and lots of fighting from other guests did not feel safe at all during this stay and was HARASSED by staff
- 1/5
Didn’t stay more than 15 mins. The home had roaches. The front desk attendant gave the same room as me to another couple. They walked right into the room after being there 5 mins. They realized the door didn’t even shut and lock. You just pull the handle it popped right open. Anyone could have walked in. Then the front desk attendant was gone. We left the keys with the security guard. Not an ideal situation or anyone. Huge safety concerns.
- 1/5
Didn’t stay more than 15 mins. The home had roaches. The front desk attendant gave the same room as me to another couple. They walked right into the room after being there 5 mins. They realized the door didn’t even shut and lock. You just pull the handle it popped right open. Anyone could have walked in. Then the front desk attendant was gone. We left the keys with the security guard. Not an ideal situation or anyone. Huge safety concerns.
- 2/5
Booked a queen sizebed, got a full size bed. Bed was also in horrible standards for sleeping. I also asked for a nonsmoking room and the room reeked in smoke.
- 2/5
Booked a queen sizebed, got a full size bed. Bed was also in horrible standards for sleeping. I also asked for a nonsmoking room and the room reeked in smoke.
- 1/5
Terrible rooms the worst
- 1/5
Terrible rooms the worst
- 1/5
Bugs, bed bugs, blood on the walls, dirt on the floor and fridge, 10 bugs in the shower, rotten vanity from water. Smoke detector not installed. Room smelled so bad it stuck to my clothes for 2 days and I almost got sick. This place is a legitimate crack house and should be shut down by the health department.
- 1/5
Bugs, bed bugs, blood on the walls, dirt on the floor and fridge, 10 bugs in the shower, rotten vanity from water. Smoke detector not installed. Room smelled so bad it stuck to my clothes for 2 days and I almost got sick. This place is a legitimate crack house and should be shut down by the health department.
- 1/5
I can't believe Expedia has this hotel on their site. I trusted them until this experience. I will from now on book on other sites. This hotel is cockroach infested. They were everywhere it was disgusting. The outside of the premises has trash everywhere and the inside of the room was disgusting. The refrigerator looked so disgusting I was afraid to put any food in there. The sink was clogged and the bathroom looked like it had t been cleaned. I ask about the cockroaches and they said they would fumigate the room while I was out which I doubt they did because the cockroaches where still everywhere. While getting to my room we heard what we thought was gunshots. All the people came out saying it was fun shots. When I called the front desk they acted like they didn't hear anything. I told them to investigate and they said it was fireworks but the cops spent the night at the hotel so I douby it was fireworks. I found people sleeping in their cars and walking around in underwear. I felt unsafe and disgusted by the experience. Do not book this place unless you enjoy the company of the cockroaches. I was told every room has them and they can't do anything about it. Stay away from.this place. Expedia shame on you for listing this site. You have lost my trust. I won't be booking again.
- 1/5
I can't believe Expedia has this hotel on their site. I trusted them until this experience. I will from now on book on other sites. This hotel is cockroach infested. They were everywhere it was disgusting. The outside of the premises has trash everywhere and the inside of the room was disgusting. The refrigerator looked so disgusting I was afraid to put any food in there. The sink was clogged and the bathroom looked like it had t been cleaned. I ask about the cockroaches and they said they would fumigate the room while I was out which I doubt they did because the cockroaches where still everywhere. While getting to my room we heard what we thought was gunshots. All the people came out saying it was fun shots. When I called the front desk they acted like they didn't hear anything. I told them to investigate and they said it was fireworks but the cops spent the night at the hotel so I douby it was fireworks. I found people sleeping in their cars and walking around in underwear. I felt unsafe and disgusted by the experience. Do not book this place unless you enjoy the company of the cockroaches. I was told every room has them and they can't do anything about it. Stay away from.this place. Expedia shame on you for listing this site. You have lost my trust. I won't be booking again.
- 3/5
Room is fine, hotel need a lot clean improvements, like stairs floors and walls, is bug yes, so bring your better pest poison spray to feel better is a. I’ve place to stay until you pass move you new home that rooms at least have the essentials
- 3/5
Room is fine, hotel need a lot clean improvements, like stairs floors and walls, is bug yes, so bring your better pest poison spray to feel better is a. I’ve place to stay until you pass move you new home that rooms at least have the essentials
- 1/5
The property smells like pee and there was roaches in the room
- 1/5
The property smells like pee and there was roaches in the room
- 1/5
The rooms were very poorly maintained
- 1/5
The rooms were very poorly maintained
- 1/5
The room was old and had holes in the walls. Tile was broken in the bathroom, kitchen area.
- 1/5
The room was old and had holes in the walls. Tile was broken in the bathroom, kitchen area.
- 1/5
The room was dirty and had roaches. They denied my refund. I never stayed there and had to check in at another hotel. Expedia needs to remove place from their site. Ill never stay there; ill go back to my regular resort or stay at my sisters. On scale of 1 to 10( 1 being the worse) it gets triple 1's
- 1/5
The room was dirty and had roaches. They denied my refund. I never stayed there and had to check in at another hotel. Expedia needs to remove place from their site. Ill never stay there; ill go back to my regular resort or stay at my sisters. On scale of 1 to 10( 1 being the worse) it gets triple 1's
- 1/5
Everything was below standard.
- 1/5
Everything was below standard.
- 0.5/5
The staff was very kind. Security after hours was very sweet. The room smelled bad. There were roaches. The bathroom was dirty. There was food in the cabinet. The bed was horrible. There was a plastic bag over the sprinkler system and no fire alarm. It had been physically removed. Check in after 11pm is horrible.
- 1/5
The room was dirt the bathroom and tub were disgusting and there were roaches!
- 1/5
The room was dirt the bathroom and tub were disgusting and there were roaches!
- 1/5
My family and I came from Jacksonville to Orlando to stay here for one week. From the very beginning at check-in, the front desk receptionist (Toyota) was extremely rude and disrespectful. The biggest issue started immediately: for five days, we did not have the freedom to properly enter and exit our room. The door would not lock. We were forced to leave it partially closed because it would not secure properly. Our personal belongings had to stay in the car because we were afraid someone could enter the room and steal our items. Staff came multiple times attempting to fix the door, but they never resolved the issue. For five days, we were unable to safely leave the room to go to the grocery store or anywhere else without worrying about our belongings. When I asked for a different room, they said none were available. When I requested a refund so I could relocate my family to another hotel, they dismissed the request and responded sarcastically: “If you want, you can check out now.” We had just checked in. This was extremely frustrating and unprofessional. If you value safety and basic respect, I do not recommend staying here.
- 1/5
My family and I came from Jacksonville to Orlando to stay here for one week. From the very beginning at check-in, the front desk receptionist (Toyota) was extremely rude and disrespectful. The biggest issue started immediately: for five days, we did not have the freedom to properly enter and exit our room. The door would not lock. We were forced to leave it partially closed because it would not secure properly. Our personal belongings had to stay in the car because we were afraid someone could enter the room and steal our items. Staff came multiple times attempting to fix the door, but they never resolved the issue. For five days, we were unable to safely leave the room to go to the grocery store or anywhere else without worrying about our belongings. When I asked for a different room, they said none were available. When I requested a refund so I could relocate my family to another hotel, they dismissed the request and responded sarcastically: “If you want, you can check out now.” We had just checked in. This was extremely frustrating and unprofessional. If you value safety and basic respect, I do not recommend staying here.
- 2/5
Unfortunately, the stay was not satisfactory. The hotel corridors were dirty and there was trash on the stairways. The room was also full of small cockroaches, and we had to use insecticide ourselves. This situation was very uncomfortable and unacceptable.
- 2/5
Unfortunately, the stay was not satisfactory. The hotel corridors were dirty and there was trash on the stairways. The room was also full of small cockroaches, and we had to use insecticide ourselves. This situation was very uncomfortable and unacceptable.
- 5/5
Today it is Latoya all the way! What a delight! I would just say to anyone if they have any troubles or need anything…between Latoya and Sandy, you will not have troubles here. I know I have mentioned Sandy in other reviews because she is just so wonderful. And now, with Latoya at her side, what a winning team! Both so engaging and helpful! Just superb! Once again, Marta and hometown studios are hiring the best staff providing the best service! You have continued to make my stay here a delight. Xx
- 5/5
Today it is Latoya all the way! What a delight! I would just say to anyone if they have any troubles or need anything…between Latoya and Sandy, you will not have troubles here. I know I have mentioned Sandy in other reviews because she is just so wonderful. And now, with Latoya at her side, what a winning team! Both so engaging and helpful! Just superb! Once again, Marta and hometown studios are hiring the best staff providing the best service! You have continued to make my stay here a delight. Xx
- 5/5
Once again,such a great front desk led by the most caring and friendly Sandy with the help of Tonya, Jorge, Angelo, and the ever so efficient Janetta. I have never had any problems here thanks to such a great staff always smiling and engaging. And the place itself is clean and quiet with a great cleaning staff as well. And once again I want to thank the manager Marta for hiring such great people and maintaining this great feeling here at Hometowne!
- 5/5
Once again,such a great front desk led by the most caring and friendly Sandy with the help of Tonya, Jorge, Angelo, and the ever so efficient Janetta. I have never had any problems here thanks to such a great staff always smiling and engaging. And the place itself is clean and quiet with a great cleaning staff as well. And once again I want to thank the manager Marta for hiring such great people and maintaining this great feeling here at Hometowne!
- 1/5
Terrible bed , the room hove bugs, many ex-convict lives in this place. There's a strong smell of marijuana. The spring mattress is broken. Police are constantly checking this hotel. The pool doesn't work and the water is very dirty. The only good thing was our experience at Disney World; the rest was terrible, terrible, and terrible.
- 1/5
Terrible bed , the room hove bugs, many ex-convict lives in this place. There's a strong smell of marijuana. The spring mattress is broken. Police are constantly checking this hotel. The pool doesn't work and the water is very dirty. The only good thing was our experience at Disney World; the rest was terrible, terrible, and terrible.
- 0.5/5
Nothing Cocroaches in room even on bed , very noisy , and not clean at all
- 1/5
Very bad experience
- 1/5
Very bad experience
- 5/5
The woman in the office was very nice, everyone’s very respectful, the room is comfy and was very clean
- 1/5
They gave me a room that was already being used.
- 0.5/5
Roaches dirty nasty
- 1/5
The rooms were incredibly dirty and smelled of cigarette smoke, even though it was supposed to be a non-smoking room. I would never go back to this place again.
- 1/5
The rooms were incredibly dirty and smelled of cigarette smoke, even though it was supposed to be a non-smoking room. I would never go back to this place again.
- 0.5/5
Worst experience ever. The room was infested with cockroaches, making it impossible to stay. When we requested a refund for the night we couldn't spend there, management refused. To make matters worse, the manager claimed they had informed us about the infestation beforehand, which is completely false. Instead of offering a solution, she threatened to call the police to force us out.
- 1/5
However, I am willing to accept that HomeTowne Suites is like all of us actually. Some days are better than others. Sometimes things just do not work out. Yet, every day is fresh with no mistakes in it. Therefore, I am willing to give HomeTowne suites the benefit of the doubt, give them another chance. Just as I would likewise, want to be given another chance, to be better, do better, and act better. Thank you Sandy and HomeTowne Suites for your cooperation. I’ll be back to visit HomeTowne Suites sometime soon.
- 1/5
However, I am willing to accept that HomeTowne Suites is like all of us actually. Some days are better than others. Sometimes things just do not work out. Yet, every day is fresh with no mistakes in it. Therefore, I am willing to give HomeTowne suites the benefit of the doubt, give them another chance. Just as I would likewise, want to be given another chance, to be better, do better, and act better. Thank you Sandy and HomeTowne Suites for your cooperation. I’ll be back to visit HomeTowne Suites sometime soon.
- 0.5/5
Nothing at all!!! This property has an infestation of cockroaches I checked in for two hours and checked out. I called you guys for a refund and never got it.
- 1/5
Olor a mariguana en todo el hotel, aun en zsona de no fumadores y el olor se filtra entre habitaciones
- 1/5
Olor a mariguana en todo el hotel, aun en zsona de no fumadores y el olor se filtra entre habitaciones
- 1/5
Lástima por la ubiación es buena
- 1/5
Lástima por la ubiación es buena
- 1/5
This hotel needs a renovation. The door looked ajar even when shut. It looked like there was an attempt at a break in. The night stand was broken. Dents all over the walls and floors. While walking up the stairs the room, I smelled marijuana .
- 1/5
This hotel needs a renovation. The door looked ajar even when shut. It looked like there was an attempt at a break in. The night stand was broken. Dents all over the walls and floors. While walking up the stairs the room, I smelled marijuana .
- 1/5
I had very bad experience at this property and have to leave it the very first day I booked it due to the smell coming in the rooms and Weeds smell coming around the room. I reached bit late around 11.30 as service desk closes around 11.00 PM. Security guard have the keys and didnt have any other choice but to leave it due to these conditions. Now they are not refunding my stay. Very Sad..
- 1/5
I had very bad experience at this property and have to leave it the very first day I booked it due to the smell coming in the rooms and Weeds smell coming around the room. I reached bit late around 11.30 as service desk closes around 11.00 PM. Security guard have the keys and didnt have any other choice but to leave it due to these conditions. Now they are not refunding my stay. Very Sad..
- 1/5
Waiting on my refund
- 1/5
Waiting on my refund
- 1/5
If I could leave 0 stars I would. The room was disgusting and the bathroom had black mold. Was not there for 5 minutes, immediately walked out and requested a cancelation of my stay, was advised to contact Expedia and have yet to get any solution.
- 1/5
If I could leave 0 stars I would. The room was disgusting and the bathroom had black mold. Was not there for 5 minutes, immediately walked out and requested a cancelation of my stay, was advised to contact Expedia and have yet to get any solution.
- 1/5
Nasty and full of roaches
- 1/5
Nasty and full of roaches
- 3/5
Not bad
- 3/5
Not bad
- 1/5
We booked this hotel for 9 nights but it was so hard to stay with bugs and roches, they we have to checkout in morning. We changes 3 rooms in night and able to sleep at 3 am. All rooms were terrible that i never saw any bad room like this in life. Hotel didnt return back our money yet and we calling them daily. Whole hotel smells like smoking hub. Dont go here with family ever. Not safe and clean word is not in any book of this hotel. Terrible lift. Staff was ok.
- 1/5
We booked this hotel for 9 nights but it was so hard to stay with bugs and roches, they we have to checkout in morning. We changes 3 rooms in night and able to sleep at 3 am. All rooms were terrible that i never saw any bad room like this in life. Hotel didnt return back our money yet and we calling them daily. Whole hotel smells like smoking hub. Dont go here with family ever. Not safe and clean word is not in any book of this hotel. Terrible lift. Staff was ok.
- 1/5
No room was avaliable
- 1/5
No room was avaliable
- 5/5
Sandy is a goddess of service and keeps this great place in perfect running order! Give that woman a RAISE! Everyone is so kind and helpful and everything is tended to with great care! Best deal this side of America! Whatever you need they will provide. Thanks again, Red Roof for your hiring and upkeep. And whatever you do, keep Sandy TOO for she is the absolute best!!!
- 5/5
Sandy is a goddess of service and keeps this great place in perfect running order! Give that woman a RAISE! Everyone is so kind and helpful and everything is tended to with great care! Best deal this side of America! Whatever you need they will provide. Thanks again, Red Roof for your hiring and upkeep. And whatever you do, keep Sandy TOO for she is the absolute best!!!
- 1/5
Absolutely disgusting room, bathroom and shower were not cleaned. Awoke at 6am to German roaches crawling around on the table and all over the bathroom
- 1/5
Absolutely disgusting room, bathroom and shower were not cleaned. Awoke at 6am to German roaches crawling around on the table and all over the bathroom
- 1/5
Roach infested. Front desk took and kept a $100 deposit at check-in. AC was broken, no vents. One sheet on the bed at 40degrees at night. Roaches on the bed, table, walls. Typically able to see at least 3-5 roaches at any given time. Asked for trash bag and never got it. This was the most disgusting experience I have ever had at a hotel. I feel like I need to burn my items before bringing them into my home after having them there. Stay away from here unless you are completely desperate.
- 1/5
Roach infested. Front desk took and kept a $100 deposit at check-in. AC was broken, no vents. One sheet on the bed at 40degrees at night. Roaches on the bed, table, walls. Typically able to see at least 3-5 roaches at any given time. Asked for trash bag and never got it. This was the most disgusting experience I have ever had at a hotel. I feel like I need to burn my items before bringing them into my home after having them there. Stay away from here unless you are completely desperate.
- 1/5
Very dirty, filled with roaches
- 1/5
Very dirty, filled with roaches
- 1/5
I could not let anything on the floor overnight , otherwise the roaches would take refuge underneath . Even their front desk office was dirty . Very unsanitary place with low than avergae standars . I ended up leaving early and fighting for a proper refund with the front desk and Orbitz.
- 1/5
I could not let anything on the floor overnight , otherwise the roaches would take refuge underneath . Even their front desk office was dirty . Very unsanitary place with low than avergae standars . I ended up leaving early and fighting for a proper refund with the front desk and Orbitz.
- 5/5
G
- 5/5
G
- 1/5
Paguei o depósito de 100 dólares até o momento não me devolveram . Gostaria de saber quando será feito o reembolso ?
- 1/5
Paguei o depósito de 100 dólares até o momento não me devolveram . Gostaria de saber quando será feito o reembolso ?
- 1/5
Everything was wrong. Only had 1 bed, had to change rooms. Door was wide open and looked like someone had just taken a shower, dirty towel on floor. TV remote batteries were rotted. Stove didn't work. Roaches. A/C unit smelled of mold. No pillows. No phone in room to call front desk. Overall horrible experience. Booked a separate hotel that night and left the property first thing on the 19th. A prorated refund would be appreciated.
- 1/5
Everything was wrong. Only had 1 bed, had to change rooms. Door was wide open and looked like someone had just taken a shower, dirty towel on floor. TV remote batteries were rotted. Stove didn't work. Roaches. A/C unit smelled of mold. No pillows. No phone in room to call front desk. Overall horrible experience. Booked a separate hotel that night and left the property first thing on the 19th. A prorated refund would be appreciated.
- 1/5
Overall terrible experience from my beginning, stay till the end, especially the end. Everybody was turning on me all of a sudden, and could not handle providing consistent customer service their job is to de-escalate, but rather it escalated as I was being more firm and they retaliated because of that regardless of how patient they admitted, and I provided them my customer service to prevent discomfort or escalation, but yet still problems occurred as they were inconsistent. I got frustrated and they noticed and did not appreciate that which I found was inappropriate and immature unprofessional things don’t get done right away and when they do, they come as they please, regardless of communication beforehand telling them on and on, I appreciate my privacy. Please let me know. They never do even the manager was not the most helpful only briefly.
- 1/5
Overall terrible experience from my beginning, stay till the end, especially the end. Everybody was turning on me all of a sudden, and could not handle providing consistent customer service their job is to de-escalate, but rather it escalated as I was being more firm and they retaliated because of that regardless of how patient they admitted, and I provided them my customer service to prevent discomfort or escalation, but yet still problems occurred as they were inconsistent. I got frustrated and they noticed and did not appreciate that which I found was inappropriate and immature unprofessional things don’t get done right away and when they do, they come as they please, regardless of communication beforehand telling them on and on, I appreciate my privacy. Please let me know. They never do even the manager was not the most helpful only briefly.
- 1/5
Terrible experience beginning to end
- 1/5
Terrible experience beginning to end
- 1/5
Terrible experience for over two weeks I’ve been there
- 1/5
Terrible experience for over two weeks I’ve been there
- 1/5
Roaches and more roaches. They were everywhere. Dirty floors and cabinets, really run down and very loud with truckers pulling in and out behind hotel. Neighbor blasted music all day long. This hotel should be ashamed of itself. I would never stay here again. Wifi was ok but not dependable. TV channels did not match channel on screen. Just a horrible experience.
- 1/5
Roaches and more roaches. They were everywhere. Dirty floors and cabinets, really run down and very loud with truckers pulling in and out behind hotel. Neighbor blasted music all day long. This hotel should be ashamed of itself. I would never stay here again. Wifi was ok but not dependable. TV channels did not match channel on screen. Just a horrible experience.
- 1/5
Super dirty room. Worst place ever to stay at
- 1/5
Super dirty room. Worst place ever to stay at
- 5/5
Thank you Hometown studios once again for such a wonderful staff.
- 5/5
Thank you Hometown studios once again for such a wonderful staff.
- 3/5
There wasn’t any toilet paper or towels. It was clean and quiet. Nothing special about this hotel. Check in and out were a very long wait. Parking lot was very well lit
- 3/5
There wasn’t any toilet paper or towels. It was clean and quiet. Nothing special about this hotel. Check in and out were a very long wait. Parking lot was very well lit
- 1/5
Couldn't check-in NO STAFF TO CHECK US IN
- 1/5
Couldn't check-in NO STAFF TO CHECK US IN
- 2/5
Veryy roach infested.
- 2/5
Veryy roach infested.
- 5/5
Decent place for the price
- 5/5
Decent place for the price
- 1/5
I don’t know what happened but the roaches doubled the next day made numerous calls to staff for help with the situation and no help from anyone. Would love a full refund for food lost and cleaning supplies I purchased and the clothes I most likely will throw away bc I don’t want to bring roaches home.
- 1/5
I don’t know what happened but the roaches doubled the next day made numerous calls to staff for help with the situation and no help from anyone. Would love a full refund for food lost and cleaning supplies I purchased and the clothes I most likely will throw away bc I don’t want to bring roaches home.
- 1/5
Dirty room
- 1/5
Dirty room
- 1/5
I would never stay or recommend this hotel to anyone
- 4/5
I like that it had store around the area and it had a lot of parking
- 5/5
Very quite staff seemed to be very aware of the surrounding and helpful when needed.
- 1/5
Room was roach infested,had to move to rooms twice due to conditions of the rooms, the last one I was offered was clean no bugs but because it was a short stay and àlot of hotels were booked ( July 4th weekend ) I kept it but all in all the presentation on the outside of the hotel was ok but soon as you see your room it was horrible... Needs renovating and they could do better. My fiance took videos and pictures I just don't have it at the moment
- 1/5
No me gustó en lo absoluto, sucio, lleno de cucarachas, malas condiciones del inmueble en el interior.
- 4/5
.
- 5/5
Area was nice. Room was great. Staff was nice, personable, and helpful.
- 1/5
There were cockroaches, the bathroom was dirty, and it smelled strongly of cigarette smoke
- 1/5
Horrible. No solution from staff
- 1/5
Worst experience ever
- 1/5
It was terrible. I’ve try to change my room a few times and could only be moved to a different room after 7 days. The worst experience in my life
- 3/5
I had to kill a lot of roaches, to many of them.
- 1/5
The building looks new from the outside but the inside is old, decrepit and dirty. The mattress must be as old as the building and the AC unit was right next to my hear humming loudly all night. Unable to sleep well and was not brave enough to take a shower. Worst hotel/motel I have ever visited - and I've visited hundreds.
- 1/5
If I can give this property a half a star, I would I would not recommend anyone staying here The rooms was disgusting. The first room I walked in. I opened the refrigerator up. It looked old rusted and roach stop crawling out of it. I went down and he sent me to another room hollering that one was way better. It was a little cleaner than the first one, but That night I still saw roaches. Roach infested property is what this is. I was so mad. I prepaid for this property for two weeks and they will not let me get my money back so I had to stay. I went to the store and bought bombs to set off because I don’t live with roaches. I told the guy at the front desk and he said girl do what you Gotta do. They know that property is roach infested and choose to do nothing about it. I would never stay there again never recommend anyone stay there again. People live on the property in those rooms that I didn’t know my room look nothing like the one online. I don’t even wanna post pictures. I was mad. I had to stay there because I had already paid, but I cleaned it thoroughly. I bombed every 3 to 4 days until it was time for me to go. I just don’t understand people who say good things about this place. It was horrible. Every 2 to 3 days my key was stopped working. Had to go back to the office and get a new one. Of course they made up 1001 excuses they don’t clean the rooms but every 14 days didn’t say that online if you want towels or clean sheets, you have to take the old ones down to the
- 4/5
Great staff, peaceful
- 2/5
Our room smelled like cigarettes and had a lot of roaches. I spent the worst 9 nights ever. Terrible experience. Will never come back.
- 5/5
LOVED this place. Hometowne IS a home thanks to its general manager Thomas who is the absolute BEST manager I’ve ever come across in my travels. He’s a WOW! He makes sure your every need is taken care of because he really cares and is so knowledgeable as well. A rare combination in the hotel industry!! This place was so well run because of him! Hometowne treats each person with such respect and the rooms are immaculate, the prices, great, and the whole vibe,just so peaceful and welcoming. Thank you Hometowne for this place you’ve created and for hiring people like Thomas to make sure it stays that way. WILL. BE. BACK!!
- 1/5
Wow it was dirty! The lobby had the desk clerks children camped out plus her friend there were dirty food plates and wrappers on the counter and floors, I tripped over someones shoes on the way in to the lobby. Then the room was dank and dirty after being there a bit we noticed bugs, cockroaches all over in varying stages and size from babies to massive ones. The walls were filthy and the bathtub was stained. I'd very much like to speak to management about this , I have pictures of all of this.
- 1/5
When I got into the room I immediately saw multiple roaches ! There was a dead one on the floor right when you walked in, one crawling across the wall and multiple on the AC unit. There was also a black powdery substance on the bed and I'm not sure what that was. I immediately called and asked for a refund, and left the property within 15 mins of arriving. The lady at the front desk was nice and did apologize before I left.
- 1/5
Had roaches and still have yet to get a refund even though the manager said I would
- 1/5
My room was infested with dozens of cockroaches. They were in the bathroom, the kitchen area, on the bed, everywhere! They even snuck into my carry-on bag. I had to shake out ALL of my clothes before I checked out. I advise everyone to stay away from this hotel. I deeply regret my booking.
- 2/5
The front desk staff I spoke with were all very nice. The bed was amazingly comfortable as well as the pillows. My feet were black from being barefoot on the hardwood floors. Roaches in the freezer (alive). Used condom between the sink and wall in the bathroom. Only a single lock on the door. There was an extra latch but no where to connect it. Property very outdated and dingy. There wasn’t even a trash can. People live on property with no courtesy. They were outside all night and loud. Stomping around on the floor above at all hours. At one point it sounded like someone was messing with the door but I didn’t get out of bed to check.
- 1/5
There most be something right a out the property because met someone who's lived in place for 3 years, however i can only speak for my one night at that place.
- 3/5
It unusual windy and cold. Temperature dropped to mid 20 at night in Orlando. We checked in the hotel on Monday with AC/Heat conditioner. Starting Wednesday the heat conditioner was down. Hotel manager said 20 rooms had the same problem and the technician would come on weekend. That means no heat for the remaining week. We got extra blankets but still not warm enough. My whole family caught a cold within two days. We finished our vacation on Saturday,leaving Orlando with running noses, sore throat and my son even got a fever after got home.
- 1/5
All I need to say is Cockroaches... loads of them.
- 1/5
Terrible nasty touches and bed bugs room falling a part front door hardly opened got stuck very dirty place unsafe . Violates sanitary conditions it should be closed down.
- 2/5
Worse place in my life, only thing good was the staff
- 1/5
There was a persistent problem for four days, my entire stay, with cockroaches in my room. I did not eat in the room or store food there. Management was made aware, yet the problem continued each day. I purchased RAID at my own expense and sprayed every day, yet the problem never ceased.
- 1/5
El cuarto era un cucarachero. Las puertas en malas conduciones. La del baño ni cerraba con seguro. Los muebles de la cocina deteriorados. Pafas por una habitaciin para 4 adultos y solo te ponen 2 toallas y en adicion si a los pal de dias pides que te las cambien se molestan y solo por ser latino. Al ya estar alli te dicen que es para alquilar para hospedarse por mucho tiempo y por eso no te limpian nada ni te dan papel para el baño. Las unicas personas que son amables son los del counter y un boricua que no sabemos su nombre y trabaja para mantenimiento del complejo que son cheveres, las de limpieza son bien malcria.
- 4/5
I have no complaints me and my kids enjoyed our stay I was glad I had the first floor the staff was very friendly helpful it was quite an clean
- 2/5
Roaches.
- 5/5
Horribel never again.
- 2/5
Roaches.
- 1/5
They have took my money or should I say stole it and not honoured the booking!! How can this be right Avoid at all costs Do not stay here!!
- 4/5
- 1/5
Never again
- 4/5
There is large gaps in the door which lets in outside air, noise, bugs, the bugs left me and my stuff alone so it was more like exploring bugs, scouts and what not, etc Beds were comfortable and AC worked well, tub, shower, sink and fridge all excellent. Area was commercial warehouse area so big truck noises some times during the week at various hours. Somewhat inconvenient to get anywhere (mostly toll roads, highway, and one road for bus access to florida mall, then plenty of options from there including direct line to disney or universal or the airport). Wendy's Burger King and some typical chains near the Florida Mall, no real grocery or such nearby. Overall an alright stay for the price, if you have your own car it's pretty central location to everything.
- 1/5
After staying the first night, there were cockroaches in the room, the doors and shower were dirty, and the room smelled bad. I had a 5-night reservation there, but I decided to leave after the first night. The worst part is that when I asked upon leaving what they would charge me, they said only the first night. However, they are not responding to my messages, and I’ve been charged for the entire stay.
- 2/5
I paid for two nights and three days and only stayed one night, because the floor was sticky and dirty, and there were cockroaches in the bathroom, kitchen and bed.
- 1/5
The bathroom was gross the bathroom door wouldn’t close the kitchen was dirty
- 1/5
Bugs
- 1/5
Not a pleasant experience
- 1/5
Bad!
- 4/5
Overall it was great wish the 100 dollar deposit carry over if use a third party
- 1/5
At check in I had to ask an attendant for a broom to sweep out the room. The AC vent was broken and was completely off the unit laying on the floor in front of it. The dresser drawers were open and could not be closed. I went back to check in and ask for a different room and the attendant did give me another without any problems. He was a nice guy. I was placed in room 137, which was much cleaner. At night I felt something crawling on me and when I turned on the lights and all I saw was roaches having a meeting all over the floor. I was now on edge. I had to endure this for 7 days... It was a first 48 scene. I was on a killing spree. After leaving the room and rentering, I start noticing a awful smell. The place smelled mildew. My clothes that I had in the room had to be tossed out. I am so glad that there were no bed bugs. That ordeal is over now but as God as my witness, I will never recommend anyone to stsy at this place ever...
- 3/5
Do not book this hotel. Its more of an extended stay and my room was terrible. My bathroom door wont close and had a hole in it. And the microwave barely worked smh.
- 1/5
Terrible I want my money back I couldn’t stay there so bad conditions
- 4/5
My room was very appropriate for the affordable price. It was clean and very quiet.
- 1/5
Staff very cheerfu, helpful and professional. The property horrendous infested with german cockroaches. Health hazard. The floor was covered with dirts and blood stain upon check in. Roaches crawling everywhere from the bathroom sinks to fridge and bedroom floor..
- 4/5
For good consumer service
- 1/5
I would never stay here again. No curtain on window. No shower curtain. Room looked trash.
- 1/5
The room was disgusting unclean broken down infestion of bugs and cockroaches. They kept spraying poison making me sick
- 3/5
Lots of roaches and drug dealers
- 3/5
The hotel is close to everything, they are very helpful with anything you need in your room, pool and laundry room are open 24 hours, the only down fall is that they are picky about the way you park and you always have to have your pass in your car no matter what. Other then that I would stay again and recommend it too.
- 1/5
This was such a horrible experience for me and my family that as soon I checked in, went into my room, I checked out immediately. I do not recommend this hotel to anyone.
- 1/5
Has to much bugs in the rooms
- 1/5
Scary
- 5/5
Really good
- 2/5
Close to job
- 1/5
Roaches in the bathroom. Peeling paint. Room smelled like cigarettes.
- 5/5
Good
- 1/5
cockroach the bed dirty
- 4/5
So well and respect ✊
- 1/5
Worse “hotel” experience ever. My room had bugs. The TV had spots. I had a room with a Kitchenette, yet there were no pots or pans. No iron either. After expressing my problems, I was given the option to check out in 30 minutes or pay another night. Expedia was no help either. Run
- 1/5
I had to make it a regular part of my day to stop by the office and ask if things had been repaired. No air conditioning the first day, limited air conditioning the rest of the days and to make matters worse, the maintenance staff would turn up the temperature when they entered the room leaving the unit hot when I arrived back on property and difficult to cool down because it was obviously on it’s last leg and faded like it was 30 or more years old. Many other people were also complaining about their rooms whenever I was at the office. This place is a real dump
- 5/5
Its just nit very clean
- 3/5
The smell of cigarrets in the room, microwave didn't worked, don't have a coffee maker
- 2/5
It was lipstick on a pig. I thought I would be ok until the cockroaches appeared in the bathroom and kitchen
- 1/5
Wouldn't recommend! My room had a serious roach problem!
- 2/5
The staff was super friendly but the property and room were pretty gross not gonna lie. The floor in my room was dirty. It smelled like cigarettes. The tub was old and missing some of its lining. But the room was only $60 so I guess I got what I paid for.
- 4/5
I like it
- 1/5
Nasty roaches bed sheets and pillows were mildew absolutely horrible ceiling falling apart toilet and shower leaking!
- 1/5
Roaches and mold
- 1/5
This is a roach infested motel for low class folks
- 1/5
I have stayed in my fair share of not so nice hotels. Never bothers me, as long as there is no bugs. Well sorry to say with all the other reviews that’s YES they have plenty of roaches. Say 3 in our room in the 1 night we stayed there. Felt the need to wash everything after we stayed there. Just a heads up if you are double guessing this hotel
- 1/5
Safe to say i will NEVER stay here again and will NEVER recommend this place.
- 1/5
In over 50 years, this was the most decrepit hotel I have ever stayed in. If it wasn't so late when we arrived, we would have gone elsewhere, but an Uber dropped us off and we were stuck as we had already paid for it. The person at the desk was nice enough. When going into the room, the door handle fell off. There was a significant flood in the room. I went to the desk and told her and she asked if I wanted towels to clean it up???? No, She said they had no one to do it. Then she said there were no rooms left. I asked if there was a manager. She called him and suddenly there was another room available. We went there. Very dirty. Floor was sticky. Toilet roll holder fell off when pulling toilet paper. Shower head sprayed across room, so we didn't shower. Toilet did not flush right. The covering on cupboards was peeling off. There was more, but you get the idea. We left early the next morning to our final destination - Bonnet Creek - and enjoyed the shower. I have always trusted that Expedia hotels would be suitable. This is the first time that has not been the case.
- 1/5
First they dont clean the rooms, Second roaches everywhere in the rooms you cannot sleep there even in the bed the roaches are. Third dont ask for refund becasuse they won't give it to you. So i recommend never stay in this nasty place. Managements should be change. Four the rooms smell like they smoke inside the rooms. Even i had to go to Walmart to buy cleaning supplies so i could be there a few hours. Into the office open in the morning at seven to checkout. Expedia should remove this place from there list.
- 3/5
After the rain room was filled with cockroaches
- 1/5
During my stay at the hotel, I encountered an issue with roaches and unpleasant odors, which left me feeling quite unsettled. The only positive aspect of my experience was the efficient and courteous service provided by the front desk during check-in.
- 1/5
Disgusting. Roaches everywhere
- 5/5
Good
- 2/5
Staff was very friendly but the environment was horrible, there was people sitting outside that were drunk, poop outside on the floor, and a roach in the fridge. This is a home stay and not a hotel which I didn’t notice at the time of reserving.
- 1/5
Infected with cockroaches
- 1/5
No water in room roaches everywhere
- 2/5
Broken faucets, lamps, doors, etc. Loud ac. Lack of outlets for charging phones.
- 3/5
Room had a strong mildew odor for the duration, the truck next door are loud
- 5/5
Clean and friendly staff
- 5/5
Beautiful and very kind girl helped me to check in
- 1/5
They have to msny rottens roches is nasty
- 3/5
Well I used the sink in the bathroom and it was leaking water 💦.,
- 1/5
I'm really disappointed! The room was horrible! There were cockroaches in the room and hair in the bathrooms. In addition to being very noisy and everything is rusty.
- 2/5
Will not stay here again. My room was very smelly (urine/mold) and propped the door open for a while, since there was no screen on the window. Slept above covers, because the cleanliness of the room was questionable. Saw several bugs, and just overall could have been cleaned better. Grimy, and smelly.
- 2/5
Dirty and bad vibe. Cockroaches in rooms.
- 5/5
It was ok
- 1/5
The gentleman at the front desk was very pleasant, but the hotel itself was dirty. I entered my room and the first thing I had to do was call the front desk because it was full of roaches. I got changed to another roomtjat had a super weak AC unit, so it was hot, and the shower onlyhad super hot or super cold water. The location was convenient, but I will never rent a room there again.
- 2/5
property extremely run down, needs improvements and updates, found 2 roaches on the table, bathroom needs to be updated, twin beds had a mattress topper not a mattress. etc
- 2/5
Roaches in the room, tub was just painted and melted away as soon as I started taking a shower, I had paint everywhere.