Home2 Suites by Hilton Orlando Near Universal

We enjoyed the breakfast, particularly the egg bites, the room was clean, and most of the staff was polite/friendly. However, we encountered a very rude front desk staff member both during our evening check-in and when we arrived back late to the hotel one night. There was no parking spot in the lot available for us that night, and we asked what to do and received a very rude response of “have you ever parked at the curb? Like at someone’s house?” and other short, sarcastic remarks. I definitely can understand someone having an off day but having encountered the same person twice with a similar level of rudeness - it was very off putting and needs to be addressed. The property also needs to sort out their parking issue, as there should be enough spots for guests and we shouldn’t have had to create our own spot at a curb in the lot. We were concerned about being in a fire lane, etc. The only response received from the front desk staff member when concerns about towing were brought up was a very short “I don’t call tow on anyone.” Okay… so you can also guarantee no one else would? And that we aren’t in a fire lane or in the way of a delivery? It’s been a long time since I’ve encountered someone that rude working at a hotel, and I’ve stayed in many.

Great customer service by the team! There is an issue with finding parking and people parking anywhere they want in the parking lot management might want to fix.

Habitación limpia. El área de la piscina también, con servicio gratis de toallas. El desayuno ha disminuido en calidad respecto a visitas anteriores. Personal como siempre muy amable.

Excellent location very close to universal. Clean, spacious room with a well equipped kitchenette. Good breakfast. We had an excellent stay here and the pool was great for cooling down after the parks.

I always enjoy staying at the Home2 suites.

Very inexpensive for the time we were there (not peak) and met the need for a place to stay for one quick night, so ultimately it was fine but if you are staying multiple nights for a vacation, I recommend choosing a different property as the building is a bit old and the customer service was hit and miss.

We liked how close Universal was from the property. Some of the amenities offered were not available like the shuttle service. You have to book 24 hr in advance at the sister hotel in person. Breakfast was a nice touch.

The accessibility to the parks and to many other attractions. Most of the staff was serious and looked mad with the exception of a couple of them.

The accessibility to the parks and to many other attractions. Most of the staff was serious and looked mad with the exception of a couple of them.

Breakfast was Sooper awesome and staff always kept food refilled irrespective of crowd

- Spacious and clean room - Quick and efficient check-in and check-out - Most of the staff were very friendly and cheerful Areas for improvement: - The carpet in the hallways was a bit dirty - Breakfast could be improved: few healthy options, almost no fruit—just bananas - The staff weren’t always able to answer my questions about nearby activities

Location, space, cleanliness,breakfast!

Location, space, cleanliness,breakfast!

Exceptional

Superb

The location is perfect we can take the free universal shuttle bus! And the efficiency is really high ! The breakfast is brilliant! And there are lots of deliveries nearby. Nothing

Very Clean! No complaints!

Very Clean! No complaints!

Good helpful staff

Superb

Clean close to universal very good breakfast Staff at check in not nice. Room with too much noise from the ac that started at 5 am

Clean close to universal very good breakfast Staff at check in not nice. Room with too much noise from the ac that started at 5 am

Exceptional

The hotel was in a great location. Close to Universal and close to I-4. The room was spacious and parking was easy. They had great coffee that you could get anytime of the day.

Clean room. Great little breakfast buffet . Great place to stay longer if needed as huge room with little kitchen and microwave in place

Very good

Exceptional

Exceptional

Location Nothing

Breakfast was delicious. Pool was great 👍

Superb

Superb

Bathroom exhaust fan was not working and staff was so rude on the day I checked in

Bathroom exhaust fan was not working and staff was so rude on the day I checked in

Solid

Excellent

Bad

Exceptional

Location Nothing

Location Nothing

Kids loved the mini waffles

Clean/ roomy/ great breakfast!

Exceptional

Very clean and comfortable None

That we had to leave. LOL we love it here! Will be back!

I loved how clean the room was, with daily bed service and fresh towels. The healthy breakfast options were a nice touch.

I loved how clean the room was, with daily bed service and fresh towels. The healthy breakfast options were a nice touch.

Room is clean, staff are helpful. Condition of the hotel is a little bit old. It would be great if the caulking can be fixed in bathroom. And I don't see mini safe in room.

This hotel is in the perfect spot. Close to a ton of stores and is always comfortable and very clean. I come here every year and I’ve never had a complaint.

The breakfast was just okay . Food wasn’t warm . One day there was French toast and it was so hard you couldn’t cut it. There were some kids getting food and not using the utensils. They were just using their hands and the staff said nothing . We tried it a few times during our 6 day stay but opted to walk down the street to IHOP. The pool was great and very clean . The hotel description was very misleading, it stated that the universal city walk was just a 12 minute walk from the hotel . That is true if you are just walking to the Universal sign . The actual city walk is about a 40 minute walk . The hotel was okay but would most likely not choose to stay again .

Bev. Bv v C

Bev. Bv v C

The room was very nice, hotel clean, staff was friendly and helpful, breakfast had a good selection. Would stay at this hotel again.

The room was very nice, hotel clean, staff was friendly and helpful, breakfast had a good selection. Would stay at this hotel again.

Everything from staff, breakfast and room was fantastic! Definitely recommend staying there anytime you are in that area.

Everything from staff, breakfast and room was fantastic! Definitely recommend staying there anytime you are in that area.

convenient

Not cleaning well 😔

Not cleaning well 😔

Big clean room, Paula at the front desk helpful

Big clean room, Paula at the front desk helpful

The Breakfast was excellent. Room was clean. Stores and attractions were close by.

The Breakfast was excellent. Room was clean. Stores and attractions were close by.

Clean room, quiet environment, good housekeeping services

Clean room, quiet environment, good housekeeping services

Everything was great but be aware if staying with toddlers! My toddler as any other has tantrums and I had people banging on my walls, one crazy man even called the paramedics and the front desk allowed them to come to my room and never notified me of such. Manager and front desk Teresa were the best but be aware of overnight staff, the one I encountered expected me to shut my toddler up instead of offering some kind of help or compassion. Again the stay was nice and overall staff were nice but just make sure you’re not placed next to menace. Also Make sure you have your room key, our 17 year old forgot his and walked out to the pool at night to talk to his gf and front desk locked the door and would not let him back in.

Everything was great but be aware if staying with toddlers! My toddler as any other has tantrums and I had people banging on my walls, one crazy man even called the paramedics and the front desk allowed them to come to my room and never notified me of such. Manager and front desk Teresa were the best but be aware of overnight staff, the one I encountered expected me to shut my toddler up instead of offering some kind of help or compassion. Again the stay was nice and overall staff were nice but just make sure you’re not placed next to menace. Also Make sure you have your room key, our 17 year old forgot his and walked out to the pool at night to talk to his gf and front desk locked the door and would not let him back in.

En mi caso viaje familiar, cumple con todo.

En mi caso viaje familiar, cumple con todo.

Place was clean and hospitality. Perfect location to restaurants , and universal park. Pills where not good so take your own. Sofa bed mattress needed to be replace was old and dirty.

- Our sofa was damaged by a dog. - The sofa mattress and its linens had holes. - The toaster triggers the fire alarm with or without putting bread in it. - Pool water is cold.

- Our sofa was damaged by a dog. - The sofa mattress and its linens had holes. - The toaster triggers the fire alarm with or without putting bread in it. - Pool water is cold.

The staff was always welcoming and checking in on us, to see if we needed anything. We could text the front desk with questions regarding sheets, towels, shuttle to Universal. I highly recommend this hotel to any family.

The staff was always welcoming and checking in on us, to see if we needed anything. We could text the front desk with questions regarding sheets, towels, shuttle to Universal. I highly recommend this hotel to any family.

The room was superb, bed comfortable and shower was good. The staff are very helpful and friendly and can provide information about shuttle to Universal. The brrakfast provided was very good and had lots of options. The housekeeping was brilliant and the room was kept very clean. Will consider this hotel foʻr my next visit to Orlando.

The room was superb, bed comfortable and shower was good. The staff are very helpful and friendly and can provide information about shuttle to Universal. The brrakfast provided was very good and had lots of options. The housekeeping was brilliant and the room was kept very clean. Will consider this hotel foʻr my next visit to Orlando.

Clean room. Great breakfast. Friendly staff.

Clean room. Great breakfast. Friendly staff.

As usual great service and comfort

Cletaness, staff

Very great employees and love the hotel

Very great employees and love the hotel

The room was clean, the breakfast was great, and it was on time.

The room was clean, the breakfast was great, and it was on time.

Large room, always welcoming staff and quiet. Less than 5 minutes away from universal

Large room, always welcoming staff and quiet. Less than 5 minutes away from universal

Facilities were as expected. In a good was. The staff was wonderful from check in until the day we left. We were there 8 nights. The heated pool could have been a little warmer.

Excellent

Excellent

Friendly staff

Friendly staff

Rooms were clean, staffs are amazing, amenities are good. Shuttle services to Universal studios is a bonus.

Rooms were clean, staffs are amazing, amenities are good. Shuttle services to Universal studios is a bonus.

Super clean and spacious room for ADA (roll in shower room).

Super clean and spacious room for ADA (roll in shower room).

Breakfast complete and managed efficiently, room was ok, bathroom a bit small but clean and enough toiletries

Breakfast complete and managed efficiently, room was ok, bathroom a bit small but clean and enough toiletries

The room was very spacious and comfortable. The location is perfect, especially being close to Epic Universe. The staff was very friendly, we enjoyed the breakfast, and it was a huge plus that the hotel is pet friendly!

The room was very spacious and comfortable. The location is perfect, especially being close to Epic Universe. The staff was very friendly, we enjoyed the breakfast, and it was a huge plus that the hotel is pet friendly!

the staff was super friendly! room was a great size, clean, huge bathroom. the breakfast was good also. will definitely stay here again!

the staff was super friendly! room was a great size, clean, huge bathroom. the breakfast was good also. will definitely stay here again!

Art work in the room needs to be better

Art work in the room needs to be better

The staff were friendly and knowledgeable. Rooms were soundproof and large! The water pressure for the shower was better than in my house! Very clean and fresh smell. No Marijuana smell! Close to Universal and a short drive to other theme parks! I recommend this hotel to everyone! Definitely will be staying here again! The breakfast bar could have had fresh eggs not frozen.

Fully enjoyed my stay. The room was very spacious and clean, storage was sufficient. Location was great.

Fully enjoyed my stay. The room was very spacious and clean, storage was sufficient. Location was great.

Clean room and great Breakfast!

Clean room and great Breakfast!

clean, staff frendly and good location.

Room was clean and nice and lobby is clean and very comfortable

Room was clean and nice and lobby is clean and very comfortable

The rooms were big and clean and fit the purpose of our trip. I was surprised with a variety of the breakfast that was included. I would deathly stay here again. It was also close to everything. A tourist could eat in Orlando. Universal Disney Springs the outlet malls all a few minutes away.

The rooms were big and clean and fit the purpose of our trip. I was surprised with a variety of the breakfast that was included. I would deathly stay here again. It was also close to everything. A tourist could eat in Orlando. Universal Disney Springs the outlet malls all a few minutes away.

Clean, great breakfast and friendly staff

Clean, great breakfast and friendly staff

Yes

Yes

Big room

Big room

Every thing was great except only having one working dryer in the whole place. It took almost three hours (2100-2355) to do one load of laundry because of the only one dryer. The couple that started their laundry 3 minutes before me had three loads to dry.

Every thing was great except only having one working dryer in the whole place. It took almost three hours (2100-2355) to do one load of laundry because of the only one dryer. The couple that started their laundry 3 minutes before me had three loads to dry.

Rooms were clean and comfortable. I appreciated having a full size fridge in the room.

Rooms were clean and comfortable. I appreciated having a full size fridge in the room.

Clean, quiet, and comfortable room. Everything was in good condition. Did not feel worn out like many busy hotels can. Friendly and helpful staff. We’d stay there again.

Clean, quiet, and comfortable room. Everything was in good condition. Did not feel worn out like many busy hotels can. Friendly and helpful staff. We’d stay there again.

Nice place to stay with family. Very clean and good service

Nice place to stay with family. Very clean and good service

Awesome experience. Manager and Front desk staff went above and beyond to find a package i lost.

Awesome experience. Manager and Front desk staff went above and beyond to find a package i lost.

Tv didnt work, bathroom smelled like sweaty socks.

Tv didnt work, bathroom smelled like sweaty socks.

Convenient and great breakfast.

Convenient and great breakfast.

Location and service were exceptional. Clean and comfortable environment, especially having the kitchenette. Special thanks to Nikki, the general manager and your team for making us feel at home. Breakfast can have a bit more variety, especially for vegetarians.

Clean room, very nice for families

Clean room, very nice for families

Clean N/A

Very clean, friendly staff and great location

Very clean, friendly staff and great location

clean room and pet-friendly

clean room and pet-friendly

Hot breakfast is delicious.

Hot breakfast is delicious.

Friendly women at front desk, beautiful room. Would stay there again!

Friendly women at front desk, beautiful room. Would stay there again!

Location Close to international drive and universal studios

Location Close to international drive and universal studios

Amazing hotel! The room is the largest mist spacious we have ever stayed in. The breakfast included with our stay was phenomenal! Every little detail down to aoili (who find aoili at a free hot breakfast!) was AMAZING!!

Amazing hotel! The room is the largest mist spacious we have ever stayed in. The breakfast included with our stay was phenomenal! Every little detail down to aoili (who find aoili at a free hot breakfast!) was AMAZING!!

Breakfast was great. The ability to schedule shuttles to Universal Epic Universe and Universal Islands of Adventures. Also have shuttles available to bring me back to our hotel. Staff is friendly and available when needed. Definitely clean room.

Breakfast was great. The ability to schedule shuttles to Universal Epic Universe and Universal Islands of Adventures. Also have shuttles available to bring me back to our hotel. Staff is friendly and available when needed. Definitely clean room.

Excelente opción, muy limpio y un servicio impecable, lo recomiendo 100%.

Excelente opción, muy limpio y un servicio impecable, lo recomiendo 100%.

Free shuttle to universal studios, comfortable, great staff

Good

Good

Amazing stay - the Home2Suites is a great choice - located close to Universal Studios - the suites are really comfortable - the breakfasts are amazing & free plus free parking. All the staff are really friendly with great customer service skills

Amazing stay - the Home2Suites is a great choice - located close to Universal Studios - the suites are really comfortable - the breakfasts are amazing & free plus free parking. All the staff are really friendly with great customer service skills

Excellent for families. Very clean and comfortable. Breakfast was good!

Excellent for families. Very clean and comfortable. Breakfast was good!

The hotel is located near all Universal parks and is Publix and Walgreens...I always seem to need something from either store. As with all Home2 Suites by Hilton, the convenience of a studio room with a stocked kitchenette is immeasurable.

Fantastic room! Great breakfast! Amazing staff!

Fantastic room! Great breakfast! Amazing staff!

We loved it

We loved it

Always a very pleasant stay in this hotel is very convenient in all ways. Please keep doing such a great job by providing the same excellent services. Thank you!

Always a very pleasant stay in this hotel is very convenient in all ways. Please keep doing such a great job by providing the same excellent services. Thank you!

Room had a bad smell and room was not clean .

Room had a bad smell and room was not clean .

Needs more parking

Needs more parking

The room was clean and the breakfast was absolutely awesome

The room was clean and the breakfast was absolutely awesome

Cons - the place needs some money invested into it. The bed and pillows were terrible. The wall paper in the room was peeling up, so it was stapled back down. The breakfast food was horrendous (sausage undercooked, other items tasted old and reheated)

Cons - the place needs some money invested into it. The bed and pillows were terrible. The wall paper in the room was peeling up, so it was stapled back down. The breakfast food was horrendous (sausage undercooked, other items tasted old and reheated)

Room wasn’t clean at check in had to change rooms.

Room wasn’t clean at check in had to change rooms.

Breakfast was excelent

Very clean and updated property. The staff is very nice and accommodating.

Very clean and updated property. The staff is very nice and accommodating.

The bed was not comfortable at all, the breakfast was okay but I have had better. The shower could’ve had better water pressure

The bed was not comfortable at all, the breakfast was okay but I have had better. The shower could’ve had better water pressure

Absolutely loved the location. Our room was also very spacious. We had a blast in the pool and appreciated the cleanliness. However, the breakfast was very lacking and the staff came off rude a couple of times like asking a question inconvenienced them. Overall great stay except for those two things.

Absolutely loved the location. Our room was also very spacious. We had a blast in the pool and appreciated the cleanliness. However, the breakfast was very lacking and the staff came off rude a couple of times like asking a question inconvenienced them. Overall great stay except for those two things.

Great spot that's near Universal and Islands of Adventure. You can walk it (weather permitting). Good convenient options to eat at.

Great spot that's near Universal and Islands of Adventure. You can walk it (weather permitting). Good convenient options to eat at.

Did not like that there were no evening snack and friendliness of the staff.

Did not like that there were no evening snack and friendliness of the staff.

The one night we stayed, door was knocked on 3 times, 2/3 no one was there, and these were during late hours and early morning

The one night we stayed, door was knocked on 3 times, 2/3 no one was there, and these were during late hours and early morning

Very clean, staffs are very nice, breakfast are good. But the schedule of shuttle to universal is quite limited and the stop is not at the hotel entrance but at the next hotel that have to cross a street. Overall it still a good deal with this price

Very clean, staffs are very nice, breakfast are good. But the schedule of shuttle to universal is quite limited and the stop is not at the hotel entrance but at the next hotel that have to cross a street. Overall it still a good deal with this price

I enjoyed the stay.........thank you!

I enjoyed the stay.........thank you!

Clean hotel

Clean hotel

Close to universal, but needs an update.

Close to universal, but needs an update.

Do not stay here – it is unsafe! Two items were stolen from a room with an interconnecting door whilst they were out. The police attended and raised concerns about this door. My two young adult daughters were guests, and what should have been the holiday of a lifetime has now been ruined.

Do not stay here – it is unsafe! Two items were stolen from a room with an interconnecting door whilst they were out. The police attended and raised concerns about this door. My two young adult daughters were guests, and what should have been the holiday of a lifetime has now been ruined.

Property is less than 5 min from Universal. Rooms are clean and well kept. Full breakfast with good coffee. Traffic can get crazy in that area but it’s right by a park that’s to be expected! I’ll definitely be back we enjoyed our stay!

Property is less than 5 min from Universal. Rooms are clean and well kept. Full breakfast with good coffee. Traffic can get crazy in that area but it’s right by a park that’s to be expected! I’ll definitely be back we enjoyed our stay!

Excellent

Excellent

I recommend the placeb

I recommend the placeb

I was an excellent experience. Near our attractions. Clean and accessible.

I was an excellent experience. Near our attractions. Clean and accessible.

Everything

Everything

Breakfast is ok for a short stay but for about 2 weeks it becomes monotoon as the breakfast options do not change much daily

Breakfast is ok for a short stay but for about 2 weeks it becomes monotoon as the breakfast options do not change much daily

Staff was very friendly

Staff was very friendly

I got a king suite room & as we entered the room, it smelled very bad . We went back to the front desk, unfortunately they were sold out of our room & offered us a studio room, which was smaller and cheaper then the room we paid for. I was not given compensation for the price difference, just a take it or leave it. I unfortunately booked it thru expedia and called to have it taken care of. Which expedia tried to call several times to the property manager for compensation or redued cost to no avail. Would never stay there again. Vary disappointed, & yes we were happy at other locations of Home2 by hilton.

I got a king suite room & as we entered the room, it smelled very bad . We went back to the front desk, unfortunately they were sold out of our room & offered us a studio room, which was smaller and cheaper then the room we paid for. I was not given compensation for the price difference, just a take it or leave it. I unfortunately booked it thru expedia and called to have it taken care of. Which expedia tried to call several times to the property manager for compensation or redued cost to no avail. Would never stay there again. Vary disappointed, & yes we were happy at other locations of Home2 by hilton.

We had a great stay, it was clean, comfortable and great location. I would definitely stay there again.

We had a great stay, it was clean, comfortable and great location. I would definitely stay there again.

Very clean

Very clean

Cleaning services average

Cleaning services average

We have stayed at many Hilton properties. This is one of the nicest in which we’ve stayed. We received daily room service. The room was very clean. Breakfast was descent for free. We experienced no issues. The location is extremely convenient to Universal but not so much to Disney. Would definitely stay here again!

We have stayed at many Hilton properties. This is one of the nicest in which we’ve stayed. We received daily room service. The room was very clean. Breakfast was descent for free. We experienced no issues. The location is extremely convenient to Universal but not so much to Disney. Would definitely stay here again!

Great place to stay

Great place to stay

Hotel was fine, breakfast was creative. Different sandwiches daily. Would stay again.

Hotel was fine, breakfast was creative. Different sandwiches daily. Would stay again.

No review

No review

We enjoyed our stay!

We enjoyed our stay!

It was good

It was good

I love Home 2

I love Home 2

I'm definitely a fan of Home2 Suite. The amenities and services are not over the top, but just perfect for my family. For me, the highest priority is cleanliness and security. We don't need a butler or would want to pay for one!

Nice place!

For the price was very nice, clean, nice attitude of employees

Close to the universal, which is why we chose it. Overall it was a nice stay.

I booked this hotel for our universal studios trip and it was such great stay. Everything was so clean and staff were very attentive. Breakfast included, parking was free and offered shuttle transportation to universal. Highly recommend!

My family spent seven nights here and we were definitely pleased with our stay. The staff are warm and friendly. Breakfast is served on time and while i may have liked some more options, for the price it was perfect. The area is easily accessible to both parks and shopping areas.

Close to universal

The resort is really good the room are so big and nice. The amenities they are very convenient and the kitchen amazing. The gym and the pool were clean and organized. They have coffee all the time. Themis hotel is extremely close to the Universal Studios parks.

I liked the staffs and room was very clean. 🙏🙏

Nice area near Universal and many dining places. Welcoming friendly staff.

There was nothing I can say I did not like. Everything was clean, spacious, and the staff was great. It’s in a great location where everything is close. So many different food options near by. There are a lot of close attractions by both walking and driving. We will definitely be back!

Very convenient

Clea

The staff were lovely—friendly and attentive—and the free breakfast offered enough variety to start each day off right. I really valued the 24-hour tea and coffee station in the lobby, and the free parking and laundry facilities made our stay even more convenient. One of the biggest perks for me was being able to ship packages to the hotel without incurring any extra fees. It made things so much easier. Overall, another comfortable and hassle-free stay. We’ll definitely be back!

I only have two critiques: I think you need to consider adding fast chargers for people who are renting EVs and I think, if possible, you should incorporate a small playground.

Thank you to the very helpful staff.

Breakfast was good too just if extended 1 more hour will be great! I don’t have anything negative or that I don’t like about this property! Thanks.

Beds were bad one of the beds were leaning to the side the other bed squeak really bad.

Great

Good

Just what we needed

Very clean and new. Breakfast was great!

This was my 2nd business trip to Florida and the staff has always been super welcoming and accommodating. Every business trip I take in the future, I expect to stay here.

Spacious and great amenities. Enough space family and extras including dishes, dishwasher, fridge, microwave, etc. Only (not a complaint, more a suggestion)..better variety of breakfast options. Esp for vegetarians. Overall wonderful stay.

We were looking for a safe in the room but we didn’t find one, no biggie though. Room set-up is really home-y w/availability of kitchen stuff like plates, glasses, utensils, etc. Staff are nice. Hotel could use updating but cleanliness is on point. Plenty of parking. Breakfast food is good. Pool is decent size for morning laps. We didn’t use them but it was good to know they have a gym and laundry area.

Great all around

😍😍😍😍

Me encanto!

The breakfast buffet was the same offerings practically every day so it got old after a weeks stay, basically fixings for breakfast sandwiches, waffles, & cereal. This hotel has no restaurants or food offerings other than the breakfast buffet. The free universal shuttle that was advertised had to be reserved at another hotel across the street and offered very limited times and seats available. Ended up using Lyft for our Universal excursions.

The polite, humble, and precious staff! Ftom the front desk to dining to your environmental, they were extremely professional. I appreciated how well each of them carried themselves in uniform, hair nice and neat and had spirits that displayed they love what they do! We felt safe. Tha pool areacwas kept ckean and beautiful, very inviting! Should my travel send me again that way, Home2 will be my home away from home again. The breakfast is off the chain!!

Very clean, quiet hotel with a very good location.

Clean and spacious room with great amenity. It was great stay

overall good

Loved it. Conveniently located, very clean, excellent staff!

The place was great . The breakfast was great . The room was spacious and clean loved how close it was to universal . The only downside was the laundry They recommended to their sister hotel across the street . To say that this is a Hilton hotel chain says something completely different then what I experienced . You need a key card after a certain time to get into the building. I waited for the door to open and the guy saw me and he took about 5 minutes to open the door. When I explained the situation and asked where their laundry facility is located he told me he didn’t know . The janitor had to answer where the laundry was located. We walk to the elevators and the janitor runs to us to tell us that it broken . (It would have been nice if the front desk guy could’ve told us that to being with and point us in the right direction). Mind you I asked him if I could get a key card or if I needed a key card to get in the laundry he said no. We get upstairs and we need a key to get into the laundry. A guest lets us in and there is no power button on the washer . I used the phone to call the front office to ask where the start button was and his exact was were “I have no idea”. Another man came in (no uniform) just black pants and shirt . Nothing about who he was nor hotel logo. (Which I feel like is very unsafe because I’m not sure who he is )He didn’t know how to work the washer either. Needless to say I spent 2 hours of my time and $3.00 of my money just to WASH ONE load of

It was amazing. The staff was very attentive and friendly. My family and friends had a great time. I would definitely stay here again in the future.

Stay was nice but pillows in room were horrible. Everything else was great.

Nice & spacious. I loved this hotels location & the price was great. The one fact I did not like was that pets are welcome to all rooms. I think there should be few room or a top floor for room no pets for people with allergies & just as an option. :) great hotel! Great location!!!

Pros: Great value; very inexpensive room with great breakfast and free parking Best breakfast spread of the 4 different Home2 Suites we stayed at in the past 2 weeks Proximity to parks = great, only a $6 Lyft drive Rooms very large Cons: No conditioner, asked for it to be refilled and never was Broken laundry facilities Front desk staff seemed indifferent Free shuttle to theme parks can only be booked between 7-11am from the hotel across the street, so can’t get rides the day after checkin Very expensive lobby food ($10 frozen meal, $5 snack bag of chips, $6 Powerade)

Good clean hotel

Universal parks. Breakfast was good though monotonous after a few days but excellent options. Multiple restaurants nearby and safe parking. The universal shuttle doesn’t stop at this property so we either had to catch it across the road or behind this hotel (four point hotel). Also they don’t have reservations desk at this property so had to walk across to other one. Rooms are good with kitchenette. Overall a good option to visit Universal and Sea world parks

The best

Everything was perfect for us

The hotel needs some TLC, also i understand pet friendly is a thing now, but please use a floor fot that and don't mux the guest who don't like the smell of dog.

Great stay, staff was very friendly. Only

Excellent place to stay. Staff were fantastic!

Great property

Recomendado! Super limpio, todos los empleados son muy amables especialmente Teresa en el front desk. El desayuno es muy bueno y variado.