Hilton Garden Inn Lake Buena Vista/Orlando

The room was straight

Upon arrival a lot of broken items. Ice machine on our floor was broken . Never did locate the pool area . Side doors unlocked 24/7 definitely get what you pay for unfortunately.

Found what looked to be a mosquito in my bed under the pillow and the toilet paper was messed up (looked like someone pulled too much and rerolled it), the hook on the inside of the bathroom door was coming off - didn't see it originally when I put the towel on it and it started pulling from the door. Customer service was fine, didn't seem like they wanted to be there. Room itself was clean besides the things I mentioned at the beginning. Parking is $27 a night which I understand because of the limited space but I would have liked that mentioned somewhere (the actual price) Good location, quiet, and easily accessible. I got what I paid for which is fine with me

Good

Clean room, grest staff.

My stay here was excellent. made a last min reservation and couldn't be more grateful for the helpful front desk clerk. if I had to criticize anything id say the shower water pressure could be a bit stronger, other then that my stay was amazing.

We stayed less than 30 minutes before leaving. The room smelled bad and appeared dirty. We were also surprised by an extra parking charge. Despite leaving almost immediately, no refund was offered. Very disappointing experience and not what we expected from Hilton Garden Inn Lake Buena Vista/Orlando.

Room was clean. I just didn’t expect to have to pay $27 a day for parking nor did I expect to pay $15 for continental breakfast buffet. This was the first hotel I have stayed at and they charged for breakfast. So of course we didn’t eat breakfast there.

I just wish there were restaurants at the property. There are three properties adjacent and none had a restaurant.

Clean

We arrived after midnight, tried to get into the room and the keys would not work, had to go back and were told we had to wait because they were doing an audit at 2 in the morning, after waiting another employee let us in with a master key. The room smelled like mildew

Muy limpio

They were very nice & helpful! Had to leave early for a family emergency & they were very accommodating! I just wish I could have gotten the funds back for the night I missed…thanks!

Nothing about it at all Everything why am I paying to park why am I paying to eat breakfast

Love it nice Hotel, close to parks great breakfast great staff 😎

Broken ice machines but they're scheduled for repair and the staff is very accommodating in this regard. All questions and concerns were professionally answered with kindness. Amenities otherwise were spot on.

Pagas más de $400 dólares para que ni el parqueo venga incluido y te cobren. Después de eso, el personal 100/100.

Broken safe, broken cabinet doors, broken elevator, broken lock to bedroom, broken ice machine, no shower curtain. Bed was comfortable and hallways were quiet.

Superb

I’ve stayed here before and that is why I came back but it seems the hotel has gone downhill. One elevator was out of order and the air wasn’t working on the working elevator or the floor I was staying on. There wasn’t a lot of light in the room, the pillows were lumpy, and the toilet seat seemed like it was about to fall off. I let the hotel know and the morning that I was checking out maintenance came to knock on the door while I had the do not disturb sign on, and I was in the bathroom and they tried to open the door. It was a remote point at that moment since I was checking out that day.

Location was good. Staff was friendly. There was a leakage from the ceiling in the bathroom.

Location was good. Staff was friendly. There was a leakage from the ceiling in the bathroom.

Had a great time

They have reusable shampoo, conditioner and body wash bottles on the wall, which I like, but didn’t have anything in the body wash bottles and didn’t leave a bar of soap for the shower. They also didn’t leave a laundry bag and wouldn’t give me one at the front desk.

after coming in late came back to bugs in the room

Check in Process OK was not immediately told I had to pay for parking. Once I scan the QR code for parking the site was finicky. Did not accept my tag could not process payment at first. I had to try a couple times. Not very user-friendly on whether I actually paid or not. Not a great experience when you’re tired and just want to lay your head down. I think price for the room was exorbitant for what I paid and the $27 parking fee per night was ridiculous! I wanted to stay an additional night but decided to check out and find another hotel. Found one at half the price with free parking and same quality. The room was great and had some upscale amenities however, I would not recommend this hotel to anyone unless you have an abundance of money and time.

I like the value proposition of the hotel

The hotel was really clean. Great price. We like it for a one night getaway to Orlando. We’ve stayed here a couple of times and like how clean the rooms are and close it is to the theme parks. The only minor problem was the privacy lock or security latch to the hotel door was half hanging off the wall and didn’t work. The bathroom door was also scratched up and in bad shape. Other than that we love the place and plan on staying here again. Front desk employee was friendly and helpful. Staff was attentive. Beds were comfy.

Just needs more parking but everything was good

The property was cleaned and well maintained. Staff were friendly, helpful and accommodating. I would definitely stay again.

Exceptional

“I wanted to share feedback about my recent stay at Hilton Garden Inn Lake Buena Vista. During my stay, I experienced several issues that negatively affected the experience. I had a problem with the microwave in the room and waited nearly two hours for maintenance assistance. Communication and response time were disappointing, over 15+ calls with no response whether it was from a cell phone or landline. Constantly walking down to the front desk with a bed leg since they never responded. Also the hotel elevator was down so some circumstances stuck waiting for a period of time, and one scenario I waited about 5 mins and a worker suggested I take the stairs instead, which was insane. and overall the stay did not meet the standard I expected from Hilton. I chose not to make a larger issue out of it while still at the property, but after checking out I felt it was important to report the experience and ask if anything could be done to make the situation right.”

Very clean

My room didn't have bedside lamps, only the small reading spotlights. This made for a dark and depressing room.

A/C did not work and they changed us rooms and in that one it had the previous person left over food in the fridge and counter

My sister and I only stayed one night and didnt use any of the ammenities, but our room was generally clean. There was a large red stain in the carpet by the door, suspicious spots on the ceiling in the bathroom, and multiple lights flickering, extremely dim, or just not working. The staff was very pleasant and helpful though, and the general areas felt clean and tidy. I would likely stay here again, despite the lighting issues.

No free breakfast, so did not try it. Room was clean, but bad water pressure. Overall got what I paid for, a safe, decent room!

1. The carpet was filthy!!! 2. The paint was peeling in various places! 3.There was corrosion around the bathroom door and around picture frames! 4. The bathroom faucet was defected and the water pressure was very low! 5. The plaster was falling by the door where the lock hinge was and the screws was loose out of the wall! 6. The door before you open the mini fridge was broken! 7. Everyday we had to request for fresh towels! 8. They never came to empty the garbage either! 9. The lobby seat cushions was dirty and soiled with stains! 10. Ice machine was broken too!

the hot tub

Great location ! Will be back

Only one elevator was working and ir was very sketchy. The staff was helpful and the room was nice, but the shower faucet sprayed half out the shower head and half out the tub faucet. Also could not adjust the shower head, like it was rusted in place and wouldn't move. Good enough for a one or two night stay, but it didn't blow my socks off.

Friendly staff, the room was clean! You have to pay the parking ticket that is 27$ daily 😒

Poorly maintained property

Nice and clean room. Staff was helpful and quick.

Place to sleep In Orlando They tried over chatting my card an extra 509 dollars more than booking said.

Place to sleep In Orlando They tried over chatting my card an extra 509 dollars more than booking said.

Was not pleased with staff or parking

The bed mattress what litle hard but cleans

Staff was very friendly, entrance was very clean. I disliked that the room has a urinal sent to it at times, the bathroom extractor did not worked nor did the entrance light. There was dirty stain on the wall next to the bed.

I stayed here for 8 nights total, and I never had a hotel experience like this. The first night I arrived, our hotel room had someone else's luggage! The second room we were given, the door wasn't opening (we had hotel cards), so we had to go downstairs AGAIN and get another room. That's not even the worst part. When I left to go to a Disney park, I noticed I forgot my sunglasses in the room. When I came back, the room was serviced and the sunglasses were GONE!! I filed more than one complaint, but for what? They took the housekeepers side because "she's been there for years". The only good thing was free coffee and one nice hotel staff member who tried to help us during our stay. I would never come back though. To any Hilton hotel.

Really nice place nice environment and smell would 100% pick this as my go to Orlando hotel.

Air conditioning not adequately ventilated

terrible AC noisy; microwave & phone broken; bed has bugs; bed noisy; didn’t do the housekeeping after we asked for; don’t change towels; promised to repair but never sent anyone in five days; WiFi always too weak in the room, had to go to the lobby for opening a website page

terrible AC noisy; microwave & phone broken; bed has bugs; bed noisy; didn’t do the housekeeping after we asked for; don’t change towels; promised to repair but never sent anyone in five days; WiFi always too weak in the room, had to go to the lobby for opening a website page

Room clean, staff helpful

Nice people and helpful

Location Bathroom was door was not cleaned that well sheets and pillows sheets were wrinkled

Location Bathroom was door was not cleaned that well sheets and pillows sheets were wrinkled

Overall good stay!

Front desk Staff was always friendly and helpful.

Key card didn’t work on 2 occasions. Coffee machine in room didn’t work

Very clean staff was polite and vey helpful will definitely be back

pool area not so clean people leave the food or can no body clean , and no breackfast and the morning free like some hotel .. stuff people like they dont care nothing ,,

Exceptional

Good stay

Super central and clean

Room door wouldn’t open after checking in. Went down to the desk multiple times. Had to ultimately flag down a technician myself so he could reset/fix the room card reader

Breakfast was good but really priced up.

Ok

N/A.

The location was near the spots where I needed to be. The room was clean, smelled fresh and the bed was comfy as well. Great service. N/A.

We didn’t have hot water for two nights and front desk evening staff was pretty much telling there is nothing he can do.. not even sorry or anything he was oblivious to even trying to help or offer a solution..

didn’t clean my room the first 2 nights. came around 5pm the 3rd night but I was already in for the night.

The room was very clean and the staff were very kind and helpful. The woman working breakfast remembered my order after 2 days of not seeing her! I was very impressed. But the bathroom sink sprayed water on me and one of the window shades was broken.

I ask for towels and they never bought me none at all and the ice maker did not work on a sixth floor or the fifth floor at all

I wouldn't know where to start. The room had ZERO hot water. We were taking showers with room temperature water. In addition, the A/C unit in the living room was UNBEARABLY LOUD. The front cover was just leaning next to it so I'm assuming someone was previously working on it. This made sleeping a nightmare (no pun intended because there was no sleeping). We had to shut it off completely. The A/C unit in the bedroom was almost as loud. Finally the room we were in was right next to the elevator, so of course, we heard all the drunk people coming and going at night. Finally when we came in the front desk guy wanted to charge me $165.00 MORE than what I paid online. Thankfully I save every email. So, this was a great start in the worst room in the hotel.

The staff was wonderful and accommodating. We were going to Disney for a day and of course, Disney Springs as well. The location was perfect for this trip. I wouldn't know where to start. The room had ZERO hot water. We were taking showers with room temperature water. In addition, the A/C unit in the living room was UNBEARABLY LOUD. The front cover was just leaning next to it so I'm assuming someone was previously working on it. This made sleeping a nightmare (no pun intended because there was no sleeping). We had to shut it off completely. The A/C unit in the bedroom was almost as loud. Finally the room we were in was right next to the elevator, so of course, we heard all the drunk people coming and going at night. Finally when we came in the front desk guy wanted to charge me $165.00 MORE than what I paid online. Thankfully I save every email. So, this was a great start in the worst room in the hotel.

Yes I did I ask for towels and they never bought me none at all and the ice maker did not work on a sixth floor or the fifth floor at all

The hotel staff were wonderful

Awful — no water pressure in sink, bathroom is DARK which made shaving dangerous. Shower did not function well A totally poor experience in your hotel… I deserve a refund. This is a Hilton??

Super friendly staff on arrival, excellent spacious room and comfortable bed. There was a good gym on site, which I used, but on this occasion I didn’t use the restaurant services. I am happy to recommend Hilton Garden Inn, Lake Buena Vista from my experience.

Had to hold down the handle to flush the toilet. Faucet dripped. Molding around door broken. Poor patch work on bathroom door.

n/a

Bad

Awesome stay!

Clean room and friendly staff

Breakfast was great. Pool was nice

my stay wasn’t the best. They gave us a room with a broken AC and once we realize that it was the time where I had to be gone for my birthday dinner so I ended up being late for my own birthday dinner because they had to switch our room while the staff was there at the moment Then they put us in a room where the door was not working properly so we had to continuously keep trying the key to open it . I was promised they would take care of my parking fee, which was not taken care of for the inconveniences and was still charged $57 just for one night. I will not be staying here again.

nice staff breakfast was good. Restaurant needs update

I am writing to formally express my dissatisfaction with my recent stay, which was booked through Hotels.com and took place at a Hilton Garden Inn property. During my six-day stay, I experienced multiple serious issues that significantly impacted my comfort and safety. I was required to change rooms three times due to unacceptable conditions. In the first room, there was blood and vomit on the floor. The second room had several maintenance issues, including a missing drain stopper in the bathroom sink and a non-functioning refrigerator. Most concerning, at approximately 3:30 a.m., I awoke to find the bathroom flooded due to water leaking from the ceiling. I recorded this incident and was subsequently moved to a third room. In addition to these issues, housekeeping services were extremely inadequate. Over the course of six days, my room was serviced only once. I repeatedly had to request basic necessities such as towels, coffee, cream, and sugar. In most cases, I had to either go to the front desk or call multiple times before receiving these items. This experience was far below the standards I expect and have previously received. I am requesting a full review of this matter and appropriate compensation for the inconvenience, distress, and disruption caused during my stay. I have documentation, including video evidence, available upon request. Thank you for your attention to this matter. I look forward to your prompt response and resolution. Sincerely

Superb

Great clean nice people

The room are clean, bud the maintenance of the electric in the doors and maintenance in general they need to change the guy's who are working there they take forever for everything i have to wait like 20 minute for the battery of the doors in order to open the door after i check in

The carpets and floor were very dirty and the common areas and corridors. It looks like the maintenance staff is lacking personnel. The rose had areas that needed to paint parts of the headboard broken showerhead needed to be replaced.

Tv remote was not responding properly to tv

Don't charge your guests for parking

Superb

The room was filthy, the floors had stains and the bed was itchy all night as if it was not clean.

I had a few problems with the room. The mini fridge did not work properly. I did call the front desk, but gave up after they assured me it was fine. The room smelled slightly moldy and it caused me to cough whenever I was in the room. And, there was no water for a few hours during my stay.

Yes

Water barely came of of the sink. The hot water too a long time to warm up. The room was old and outdated. The carpet had stains should be replaced. The eggs at the breakfast buffet were fake and barely edible. The hotel had a pipe burst and we had no water for 3 hours. Overall bad stay will not consider staying at this location again.

No breakfast included. The shuttle timed suck

The restaurant was nice. They had a decent menu. Made it very convenient. A nice smoking area outside on a patio. Room with a walk in shower was a plus. Our bed seemed to be a little worn out. The bed had a dip on the side where people sit on the edge. It was a little uncomfortable for me.

The restaurant was nice. They had a decent menu. Made it very convenient. A nice smoking area outside on a patio. Room with a walk in shower was a plus. Our bed seemed to be a little worn out. The bed had a dip on the side where people sit on the edge. It was a little uncomfortable for me.

Found black mold in the bathroom in my room all around the shower wall. Was moved to another bathroom room and mold was on the ceiling. Checked out of hotel same day and asked for a refund. Definitely a dirty hotel.

We would like to have room cleaning daily. We asked for towels and coffee. Towels were not delivered (we went to pick them up) coffee I was waiting to be able to ask and then the coffee came 45 mine later.

clean room and good manner staff

Great location

Bad

This hotel was excellent, the staff is phenomenal. This was a last minute spring break reservation. When we got to the hotel, it was worth every minute. The bedroom was clean, the linen fresh. The bathroom was in great condition. We will be back again. Thank you Hilton Garden Buenavista.

The room was a mess when we returned from Disney. I thought that the bed would at least be made up and towels cleaned up in the bath room. They asked for a $60.00 incidental fee which we also paid. We never got any incidentals. Very very disappointed in your hotel. Will probably never stay in a Hilton again.

Of how close it was to Disney world The rooms were dirty. The showers had hair all in them. Towels weren’t clean the carpet was sticky. The a/c didn’t work. I had to pay for parking.

Close to destination Pay to park and or register with parking app

The room could’ve been super nice, it was just very dirty. Stained floors, the chair was stained. The restroom toilet was def not cleaned on the bottom & behind- I check thoroughly LOL. Also, when I was getting to check the bed, there were hair strands kinda thru out, also legit toenail. So I guess it was mainly the cleaning that wasn’t done good.

Umm it was ok

Room was comfortable and clean. Staff was friendly. Shuttle to the theme parks was a nice touch.

It takes a lot for me to

Didn't use these amenities

The pillows were

Pool area had very few chaise lounge chairs for guests

The Staff was VERY Helpful

they did not have soap in the room to wash hands.

The front desk person in the night shift was not helpful. Was more worried about his phone than anything else. He did not answer questions properly about our reservation. The bed had a squeaky noise so did our Air conditioner unit. We barely had any body wash in our bedroom and only one small bar soap. The breakfast food was just okay, nothing out of this world (not a lot of choices).

the location wasn’t very far from disney. No free breakfast. You have to pay for parking which is ridiculous when i’m paying this much for a hotel for one night. The code for the parking in the lots didn’t even work, had to get front desk to do it.

Was ok.

Pillows could use improvement

Yes very comfortable

The staff on site was friendly. But the hotel is run down. The paint in the bathroom was chipped and had rust everywhere. The left sink handle would not budge. And the towels were dirty upon check in. I would not stay here again.

staff

Accommodating and courteous staff

Restaurant staff was great

We arrived early in the morning so we tried to see if we can get our room early but they said that check in was at 4pm. Then we come back at 5:45pm I our room was still not ready. We have a different one.

Room was great but customer service could’ve been better.

In addition, I was under the impression per website information on the hotel that breakfast was included. It was not. The first night of our stay we wanted to use the bathtub. No plug for the tub. Called the front desk. Not helpful at all, after two calls and no response we wound up using a k cup as a plug. Water does not get hot and the water pressure is not good. I definitely would not recommend this hotel and will book somewhere else next time.

Room was outdated. Shower too thin and toilet flusher got stuck multiple times.

The room was very clean. Beautiful hotel. Good customer service. Coffee ok.

Clean room and responsive staff

The young man who helped us check in and checked on us throughout our stay was so pleasant and respectful. He helped make our stay very enjoyable. As very as the lady who was our waitress for breakfast. She was kind and attentive to us. Thank you!

Lovely accomodation, clean, secure and friendly staff.

Loved this hotel! It is beautiful

As a senior citizen and a fear of heights I needed a lower floor, however when I inquired I wasn’t able to get anything as I was told they already assigned your room…..

Everything cleaned

Bed & pillows great! Room furnishings are old, worn and dirty!! Replace the carpets with hard floors for better cleanliness!!

Nice staff. Rooms clean.

Na

Staff (Kamal) was nice and helpful.

Staff was great. Room was clean.

Staff very courteous, place is very clean and well kept. close to the parks and shopping

Room and staff were good the paying to park is a bit much

N/A Facility showing its agr

Staff is amazing but the rooms need repairs.

Food service was outstanding! Front desk was extremely friendly and helpful! All around excellent facility and people, we will certainly be back.

The room was nice and clean, the bed so comfortable. The staff is awesome and breakfast delicious.

The room was very nice & enjoyed my stay.

Multiple light bulbs out, requested replaced they were not. Hottub not working, had to go up 2 floors for ice as multiple machines were out. No vent fan in bathroom always steamy, rusted door frames. Phone in room not working when calling front deal they couldnt hear me. Parking costly and felt lighting in back was insuffecient with no rear entrance. Felt undafe parking and walking late at night.

Yes

Room was nice although the tv kept reverting to Spanish and the menu could not be changed to English

Hot tub/spa was not working. Room had a Oder/smell. Had to buy a candle.

ice cold I was Also so surprised to have to pay To park my car and then it was confusing That I did it twice and was charged 2x and had to call to have it fixed , The Gentleman I spoke with was very accommodating and fixed the issue Right away , And I appreciated that , Everything else was a very Nice hotel to stay At

Room had most light bulbs blown out. There were holes where an additional lock should mount to the door. The front desk staff was very unprofessional and rude upon checkout this morning that I believe will force me to switch all hotel starts to Marriott properties.

It was good choice and the breakfast was excellent.

Cleanliness and friendliness old have been better.

The hotel and room had a musky unpleasant smell. Not one of the nicer Hilton Garden Inns I've stayed at...ok for getting in at 11:00 pm sleeping and leaving next morning. Wouldn't want to stay multiple nights

terribly! our room wasn’t ready for over and hour and thirty minutes. host was very rude (male, i don’t remember his name).

Poor infrastructure Extremely poor Internet A/C cuts off every 3 minutes Very noisy at night

The microwave would not work, the blanket for the sleeper sofa was damaged, the air conditioners were broke, breakfast was not included, parking for 2 nights was $54 to self park with reservation, the shower water did not stay warm at all, and ny room was never serviced. I had to request towels both in the lobby and through the app to get more. The 2 stars is due to the staff being so polite.

There was a live

Very clean, kind & courteous staff - will return.

They never cleaned my room or gave me fresh towels and only one washcloth. I had to ask to have the trash emptied and for clean towels and they grumbled about that

We got in late after being delayed from brightline. No one was at the desk or around in the lobby. We called multiple times, walked around, everywhere, and found no one for 45 minutes ended up having to walk to hotel next door for help.

Carpets filthy Outside doors not secure, left unlocked all night. People were nice

Hotel needs a refresh. The carpets are stained. Our door kept getting jammed requiring maintenance to come let us into our room several times.

Good

Room, no hot water, no water pressure in sink and shower and a/c unit was very loud.

I got there at 4 to check in and was told my room wasn’t ready. I waited over an hr and a half and my room still wasn’t ready for check in

Location Dirty, staff not helpful

There was no water in the bathroom almost an hour.breakfast was inclused in the booking but was not given until. I go and. Ask. My husband went before me and.thry made him pay. Also the next day they dodnt give breakfast to my children bcz the children and us were not together thay will provide bf only when we go together. I made my friend to book the same hotel and thry cancelled her booking in the last moment without asking fhem.and they were at airport for hours didnt knw where to go

Check in was ok, advertised they a th

Shower handle was broken so the whole family has to take a bath in another room early in the morning. After they fixed the issue, the water situation went out for most hotel rooms. Terrible experience and will not go back here. No manager to address the issue nor any concession to appease the hotel guests. Beware, management of the business is poor.

The bar had water down drinks, waitress was hounding our family for tips for the complimentary breakfast! When she didnt do anything to earn a tip other than tell us where to sit. We got our own food and cleaned up after ourselves. The water pressure was low, The closet door was broken and no hook in the bathroom to hang towel.

Staff and staff service

The check in took 30 minutes and there were only 2 or 3 people ahead of me. The ice machines were all out of ice. I have a shoulder injury so this was very inconvenient. They said the main dryer was broken so they couldn’t accommodate the room I picked ahead of time. The parking was $30 a night which is ridiculous. The hallways were so hot I think the ac was broken. I will never stay here again.

Hot tub was not functioning.

This is a property that I have stayed at many times and it is totally in need of a revamp. There was an awful water leak in the main hall that no one seemed to care about. It smelled awful throughout our entire stay. The floors were dirty everywhere. In the rooms, our toilet leaked, shower head barely had any pressure and we didn’t have any black out curtains. Not to mention the beds squeaked loudly if you barely moved. Overall a horrible experience at a property that I have enjoyed many times before.

Convenience to Theme Parks, Shopping, Restaurants. No hot water in shower on 46 degree morning in Florida Called at 9am on the 17th and were at the park all day and came back to still cold-water and no pressure in bathroom. For nearly 2 hours tried to get maintenance to our room to no avail. They have told us for over an hour someone was in our room or on the way. Care line Marie said move to another room. Care line Mario said there were no rooms available in Orlando. Front lobby said no room to move too we would have to stay in our room for the night. ( I have that in writing). We live in Plant City. The easy answer was for me to drive home. We have stayed at this typically convenient hotel on about 4 other occasions for our weekend getaways and this was an awful experience. General or any Manager not available. Sink hot and cold are reversed Chair in corner closest to the entrance is broken Blinds do not roll up 1 washcloth in room for 2 people had to pick them up at front desk. Bedside light does not work on side closest to the bathroom.

Stay is good but rate at a 1 as when I booked on Expedia it specifically stated breakfast included and parking was included. It cost me over $100 to park and breakfast was not included. Front desk was no help and on top of that they bill my card $120 for deposit, not a hold on a card like every Hilton or other hotel I have ever stayed at.

We did not have hot water for the entirety of our stay. I reported it to the front desk on two occasions and it was not addressed. There were two people on duty for the breakfast service. One employee was leaning the end of the bar the entire time and when any guest approach her for assistance, with take out, or of any kind she pointed to the other server who was running around doing all of the work. We are Hilton Honors and Hilton Grand Vacation Members and this is not the experience that we expect.

The food was fine. Just overpriced. The real problem was the cleanliness. There was mold and other random gunk on the walls of the bathroom. The carpet in the hallways was dirty. Coffee maker was dirty. There was also an odd smell everywhere. The room door wouldn’t open unless the handle was placed just the right way. Multiple people’s room keys didn’t work when we checked in. Multiple things are outdated compared to other places in the area. I won’t return.

The place itself Bed frames felt like they are going to break when tossing and turning. It was either very loose or almost broken. Shower nozzle was the same way. Either very loose/about to fall off or it’s broken.

I totally disagree with charging to park. I know most do it but it doesnt make it right. Also dont advertise having disney transport when you only have one pick up and drop off time. It wasnt mentioned on the website and wasnt appreciated when we found that out Front staff was friendly though

Nice room, did not know about parking fees until I arrived. Hot tub was not working... advertised breakfast for $10 but was $16... went instead around corner to First Watch for less... over all ok stay

It would be great to upgrade to better TV’s it’s great to watch something after a long day especially when u had kids !!

Selling your parking lot and charging to park in it when you pay for a room is ridiculous. The property has gone downhill since I stayed there in January of 2025. The hallways and the rooms stink. It’s not worth the cost and you get nickel and dimed for everything. I won’t stay here again.

I had to pay for parking, room was kinda run down and my wife didn't feel it was clean.

Location and the staff PAY FOR PARKING 54 DOLLARS PAY FOR BREAKFAST 34 DOLLARS ABSOLUTELY NEVER STAYING THERE AGAIN

No hot water in shower, arrived close to midnight with very early departure next morning at 6am, so stayed roughly 6 hours at this hotel and was charged almost $30 for parking , same as what Disney Parks charge! Pro-rated or free parking as this was not a parking garage it was the hotel parking lot!

Excellent staff very welcoming and helpful

Yes

Will not be staying here ever again

Front desk lady was EXCEPTIONAL

No hot water when we checked in/arrived and still no hot water when we checked out in the morning. Wasnt able to take a shower after being out all day. When you check into a hotel it is something you should be able to do. Very disappointing.

I just recently stayed at your facility over the last two days and unfortunately it was less than impressive. Upon arrival to our room the housekeeping attendant opened the door for us went into the bath room and then left the room. It looked as though she was checking to make sure there were plenty of towels. The room was very humid and even after having mild weather and having the AC on many items including our bed always felt damp for our entire stay. We also noted there was only one washcloth and no soap by the sink as well as an empty bottle for the shower gel. I had to go to the front desk to retrieve these items myself. While there I requested an extra pillow that I was told would be delivered yet never came. Upon check out this morning be it very early there was no one at the front desk and two other parties noted they had been there for 30 mins. I understand possible issues or short staffing and gave your team the opportunity to make it right but no action was taken. I hope you will fix these issues moving forward to best meet the needs of paying customers.

I usually don’t have any problems staying at any Hilton, however, this time around was different. After checking in on Friday, the water in the room was luke warm and stayed luke warm all of Friday and all of Saturday. Sunday morning, we had to take a cold shower because the water in the room was completely cold. We ended up being late to our concert because we waited over an hour just to get an iron. We called the front desk and explained that our iron wasn’t working, after 30 minutes went by I went downstairs to see what was the hold up. The young man at the desk said that he’d notified housekeeping after we called. He then called them again. I went upstairs and continued to wait. After another 30 minutes went by, my boyfriend went back downstairs to see why housekeeping still hadn’t come to our room. On his way back upstairs, he ended up finding someone in housekeeping and getting an iron from her. About 15 minutes after that, we get a knock on our door from a man bringing an iron. No apology or anything. I did explain these problems to the manager upon checking out. She was polite and apologetic.

Upon arrival we were checked into a room that was occupied and given keys that did not work. Once we got to a new room, we noticed a large red stain on the carpet and there was no hot water for the sink or shower. We told the front desk but they didn’t seem to care or say they’d fix it or offer any remedy at all. so we ended up not taking showers even though we had our 3 year old with us. We were only there for one night so we just left first thing in the morning but I won’t be staying here again.

If the hot water worked, it would be rated a 5. Service was good.

Service from the staff was great, everyone was very nice and helpful. The room was clean but a little shabby, and the temperature of the shower never got hotter than lukewarm. I also booked the hotel because shuttles to the theme park was advertised but it's just one sh

No hot water whole stay. Was told no clean towels when I needed them . Horrible will never stay here again

Explanations at check in

Requested for a house keeping service but to our surprise nobody came and clean our room. We are calling the front desk and no one care to answer the phone we even tried to call using our personal mobile. My husband went down to see them personally to tell our concern but what he saw was there were two staffs on duty and how come they don’t answer our call from our room. So frustrated from the staffs not good for the reputation of Hilton

Room smelled. No soap in the room - neither hand soap nor bath soap. Room was not serviced even once during my stay. Soap was not replaced despite several requests at different times.

Secondly, unless you like taking cold showers that barely dribbles water on you, SKIP THIS PLACE. We called the front desk to inquire about hot water and were told, “We will have maintenance go check that the hot water heaters are working.” Followed by crickets and water going from cool to down right COLD. I’m talking taking your breath away trying to take a shower. This was both at night and late morning, no reason to not have hot water or water pressure. We considered taking a bath in the sink, but the faucet just spewed water all over the counter and floor when you turned it on. Thirdly, we tried to get help at the front desk twice and were met with a sign stating that the customer service person had, “…stepped away momentarily.” We waited, but finally gave up because they were wasting our time. In short, DO NOT STAY HERE unless it is your absolute last choice.

The room were not ready when we arrived but we didn't have to wait too long for our room. Overall this hotel was a nice experience.

Staff was polite and courteous

Location was great and room was clean. Water pressure in the shower was terrible. Room was poorly maintained, multiple light fixtures had faulty bulbs.

Bad no hot water entire trip and toilet had issues.

The room and building was neglected at all levels. Several wall stains poorly painted. Rugs in the room were heavily stained. Refrigerator in room did not cool. The ice machines were inoperable on all floors. Coffee was constantly not made in the mornings.

Very nice hotel. The staff was friendly and helpful.

The room did not have bath towels for me to use for showering in the morning, when I went downstairs in the morning for bath towels all the front desk person had available was hand towels, when I got back up to my room my key cards were not working and my partner had to let me back in, thankfully she was there. And the water pressure for the shower sucked.

We called and were told that they had a jacuzzi but when we arrived it was empty and the front desk said it hadn’t worked in weeks. We needed to do laundry so we ordered some detergent from door dash. When it arrived, we went to do the laundry and found that they weren’t working. We again asked the front desk and he said those hadn’t worked in a long time either. The only reason I gave them a second star is because the property beautiful and the front desk staff were super nice. Except the girl, she was horrible. I would never stay here again. I can’t believe an owner would be so lazy or cheap that he wouldn’t fix all of the problems his property has. Find another place to stay.

Lack of professionalism from the staff at the dining area. They were very rude to us the moment they came to know that we had free breakfast included in our booking, and we won’t be ordering anything extra. They made us feel totally unwelcomed there. We had hot water issues in our room. Very unlike Hilton. I will not recommend this hotel to anyone.

Room never had hot water. We called and the issue was never resolved. They just said they would take a look at it. Mind you the temperature was in the 30s and 40s. Taking a shower with cold water was the worse especially for my wife and daughter. While there we never got clean towels. They said they were all out. Aside from that, no one was ever in the front desk after 9pm.

There was a lot that went wrong with this stay. When we first got there there we had to wait 20-30 minutes just for someone to check us in since no one was at the front desk. Once they gave us our keys to our room the keys would not work. We had to walk downstairs more than 5 times to try to reactivate the keys. They still wouldn’t work. A maintenance guy had to use a master key to open the room for us. We asked what was going to happen he said he would try to fix it if he couldn’t then someone would come the next day to fix it if not we’d get another room. We left and came back later that evening and were told to call the front desk to have someone come open the door for us which we had to wait nearly 45 minutes before I still had to go downstairs and tell them we were still waiting. He said he gave the maintenance guy the wrong room number. When we got into the room we were going to lay down but the sheets were dirty so we called downstairs again to have new sheets brought to us which we had to wait 15 minutes before we had to go downstairs again since no one ever came up. Additionally, the bathroom sink was not draining and the mini fridge was not working either. I was so frustrated with them at this point I wanted a new room but they were booked for the night. Thankfully they put us in a new room the next day but by no surprise those sheets were dirty as well. Other things that are just crazy is you have to pay $27/night for parking and you have to pay for breakfast.

Stay was good

Staff is very good. Shower a little weak but all in all a good hotel

Staff was kind and helpful but the room was very moist, the floor felt wet and there was black mold all around the ceiling of the bathroom. I would not stay here again.

No heat the thermostat in the room was broken, no actual curtains in the front room only a shade that people can see through. The light on the balcony did not have a switch so it was very bright and on all night disturbing our sleep. The floors in the room were very dirty as if it never gets moped my socks were black from the dirt with only walking on the floor after an hour.

Staff was excellent and informative. But the beds need replacing ASAP, they squeaked when you sat on them. Extremely uncomfortable.

Water pressure sucks and the water doesn’t stay hot long enough

Upon receiving our room key, we were initially unable to access the room. After waiting approximately 45 minutes for an engineer, we were informed that the door lock battery was dead. We were then reassigned to another room. Aside from this issue, the room was clean and comfortable.

Additionally, my elder son was unwell, and when I asked to take his breakfast to the room, I was denied without any reasonable explanation. This is the first time I have experienced such poor service at a Hilton property. The washroom sink was clogged, and despite reporting the issue, no one attended to it for repairs. Given the severity of these issues and the impact on my family, I am formally requesting a 70% refund for this stay. As a long-standing Expedia member, I expect Expedia to take this matter seriously and resolve it promptly.

the staff originally gave us a single bed when we paid for suit style

La habitación olía a humedad ,no había buen servicio de housekeeping,cobraban el parqueo y hice el check out antes de las 10 y me cobraron un día extra de parqueo para nada me gustó .

Fruits on the breakfast, well maintained room, luggage storage facility

Rooms are very bad and doesn’t have ventilation fans. I even complete on this to front desk. They changed the room but same suituation. It disturbed our vacation

Not a good service

.

Bathtub was falling apart, bathroom walls were dirty closet doors were broken, fridge did not cool. no bottled water in the entire hotel and no ice in ice maker. Called to get 1 extra towel and it took them over 1 hour to bring

Great location. Friendly Staff

We had to pay

no hand soap dispensor, no netflix, no slippers

Everything was great but no smart TV and old appliances was very unfortunate

Nice room

Cost effective solution for a Hilton experience, could have affordable myself a more comfortable stay.

The bathroom was completely unacceptable—the shower had a large ball of hair hanging from the handicap bar, and several towels had dark stains on them. I called room service multiple times to have the towels replaced, but no one answered. I eventually had to go to the front desk myself just to get clean towels. To make matters worse, all of the ice machines were broken except for one on the second floor, while my room was on the fifth floor. I will never stay at this hotel again and do not recommend it to anyone.

The hotel was absolutely disgusting and dirty. Room smelled bad and had stains all over the carpet, on the couch and in the bathroom.

EVERYTHING. The door to my room had died so I wasn’t able to get into my room. In fact the door died twice. I had to wait solely on the maintenance guy to come the next morning to fix the door and was almost running late to my train to get home. We were told there was no master key on property to open

Staff members were really helpful and they were very kind

the main light do not work the light over the coffee pot do not work thesafe do not work did not clean your room the first day carpet was dirty

Rude staff, fine print for paid parking, staff not at desk when needed.

The staff was amazing, from the one checking me in, greeting me as I came in or Frisco I beleive his name was, also amazing. The room, I mean the room the main part of the stay. Once again after booking with a 3rd party for the stay I get a 3rd

Over priced

The room was very clean and the proximity to all of the Disney parks was amazing!! The staff was very friendly and would go out of their way to be helpful for anything we might have needed! This is the second time we have stayed at this property when going to Disney parks! I highly recommend!

Every staff member I interacted with was amazing!!! The breakfast selection was also pretty great! The restaurant in the hotel was good and we are able go order head and take the food into our rooms (as there is no room service). However, I wish the menu had more options. The furniture in the room was pretty dated (my office chair was breaking apart), but its as expected with the price. The bed was comfortable though! Overall a wonderful stay. The best part is the staff though.

Great price for location. Ice machine wasn’t working but bartenders were very helpful and friendly to help with that.

Hot water was hard to get and water pressure for the shower was not the best. The rest of the room was good though 👍

Staff at this location was very friendly and accommodating. Grounds were nicely kept and clean.

Thank you!

Didnt use thought the breakfast was part of the room.

I arrived to check in around 9 pm. There was NO one at the the front desk. After another guest and I waited almost 10 mins, I finally went to their bar area and asked the employee there is there was anyone working. He said yes and went into the back room to look for someone. He said they were somewhere and would probably be back soon. We waited another 5 mins and then the other guest left. FINALLY a lady came from down a hall, not the back room area and said " you checking in?" NO greeting, so sorry for the wait, NOTHING. THEN told me I had to scan a QR code and pay $27/day for parking!!! Absolutely ridiculous since this is NOT advertised or noted on the website when you book this property. I would have MOST definitely chosen a different property. I then got to my room and it smelled horrendous. Like dirty feet and pee!!! I went back down to the desk and the woman was nowhere to be found. I got a candle out of my car and took it back upstairs so I could tolerate it to go to sleep. The rom was gross!!! carpet felt "sticky" shower head corroded and mold on the ceilings. I left the next morning even though I had paid for a 2nd night! ABSOLUTELY will NEVER book with this hotel EVER again

Front desk staff lacks proper knowledge of the property. She made sure to tell me the hot tub was broken, and the promptly pay the parking fee. Didn't tell me about the shuttle or breakfast or WiFi. Give us 1 keep for two guests? Onto the room, dated. I'm talking early 2000's dated. Two towels for my husband, child and I. Good thing I didn't wash my hair. When I called the front desk to ask for more towels "were out of towels". What? There was no room cleaning until we got a knock on the door on day 3 asking if we needed anything. Uh, yes, TOWELS. Plus our garbage picked up, etc. They cleaned, and again left only 2 towels, and 1 hand towel. No wash towel(s) or additional hand towels. The sheets smelled awful. Another issue we had is with the design of the fire alarm. Why is there a fire alarm directly above the door to the bathroom? The bathroom did not have an exhaust fan, so the only way to let the steam out is to open the door, you can't do that because the fire alarm goes off because it's directly above the door outside of the bathroom. Whose idea was this? The location is great but the hotel leaves a lot to be desired, and the fee for parking is outrageous. I would avoid at all costs, I'm sure the motels on International Drive have better amenities and service.

it was great

There was broken cabinets, shower did not work correctly and was not fixed prior to me checking out. The staff was friendly. Restocking of room coffee was not done on a daily basis therefore I had to go to adjacent hotel to get coffee at night. I would not stay at this hotel again

Water in shower pressure parking aweful at night no carts for luggage

Broken kei

It was an okay stay.

The staff was wonderful. From front desk, bar, room service. Happy people.

We arrived to check in and were turned away. The hotel had no record of our reservation even though I called and confirmed and had numerous emails. The front employee was extremely rude and basically told me to sleep in my car. She had a blasai

Horrible

Reception staff extremely friendly, room was in great conditions!!!

Dirty

This was the best hotel I’ve chosen for a stay in Orlando. The location was great, the staff were helpful, friendly, and even amazingly generous! I loved the shuttle to Epcot, as that was my selected park for this trip. When issues arose, the staff handled it quickly. I appreciate everything about this hotel!

Good all round.

Chain this big doesn’t have a surplus of towels. My father was in another room the ac was broken, there were no other rooms available they told Him he had to stay in the room with no ac.

Yes

Don’t go thinking there is theme park shuttles to all parks as they only go to Epcot and Universal. Between the extra charge for breakfast and having to Uber to the parks might as well stay closer and pay the extra money.

Awesome I recommend it to other people very clean.

The room was dirty and the breakfast really poor.

Our sink wad

I like that it wasn’t too far from Disney.

They make you pay $27/night for parking and hide the fees until you get there. WILL NOT be back

Xyz

Can’t process the fact that I paidto park my car

The pillows were a bit too soft for my preference and none of the ice machines on any floor worked, other than that it's a nice place.

Carpet dirty/old. Need to be change

Hallways carpets were dirty

We were on our honeymoon and decided to stay in Orlando for another couple of days. The bathroom has rust around the door frame and when I turned in the faucet in the sink, after getting dressed, it came out so fast that my clothes got soaked and I had to change. Left the hotel for about 5 hours, it is now 3:00 pm, and the room was not cleaned and the bed was not made. And no housekeeping in sight. Not to mention non of the ice machines are working except for the one on floor #2, and we were on the 7th floor. When picking up my order from the restaurant, last night, I asked the front desk for 2 additional pillows, being that I had back surgery and my wife is recovering from stage 3 Lymphoma cancer, after calling the front desk numerous times without an answer, they finally answered but it was at least 3 hours later, and we finally got our pillows. The 2nd day of our stay we ran out of toilet paper and had no clean towels to shower with. Again called the front desk and still no answer. I spoke with the manager when checking out and he offered me points andni advised him that I did not want the points that i would prefer my money being that i dont see me and my wife staying in any more Hilton Hotels no there will be no need for points. Being a Hilton Honors Member I am extremely dissatisfied. Please refund my stay to the card on file. Sincerely, Mr. Cunningham

Excellent 👍

Digital room key did not work, the parking fee through a third party didn’t work, staff unavailable after waiting at the desk for five minutes. I’ve stayed here over 20 times. Will not return

Room was slightly run-down. Clean enough. First room, the security latch was torn off and had to switch to another. The peep hole cover in the second room would not stay closed. Overall, provided a safe place to sleep.

The front desk staff was extremely kind and helpful. The outdoor, pool area was a very nice space to sit and relax. The rooms were spacious and clean. I was disappointed that they advertise a free shuttle to the parks but neglect to tell you it does one drop off around 9:30am and one pick up at 9pm. That's it. The carpets in the hallway are plush, which is not great when trying to wheel luggage and the plumbing in our room was a mess - toilet ran, sink faucet and shower faucet were so loose we thought they were going to break. The door to our room also did not close or open without a good hip check. We stayed two nights and didn't get any kind of housekeeping. We opted not to eat at the hotel restaurant as the menu was pretty limited. They offer a breakfast buffet that is not included. We also did not partake in that so I can't speak to any of the food. Next time, I would continue to research properties before booking.

Great location. Easy to park. Room is safe and clean. Did not like the lamp in the room. Somehow it get loose connection and hit my son't shoulder and bruised. But overall was ok. Staff are nice.

The rooms were top notch, breakfast was perfect except I wish the hot foods were self serve, staff was rotated out often so no one got tired of me, at least at the front desk, was pet friendly!

Slight hiccup with the rooms but it was solved quickly and staff was very nice. Rooms were clean and quiet. Very convenient as well, went to EDC that weekend and it was a 20 min drive. Very close to target and Wawa for little things you may have forgotten or need quick.

Check in was good. The room was OK. The beds was clean, but it was an older in there housekeeping did not check the refrigerator. It had old food in it. The bathrooms was decent. The walls are really thin. We kept hearing a child running in the room from the fourth floor at 1-2 in the morning our phone just kept ringing. I had to unplug it so the question is is it a decent place to stay? I will say it’s OK.

There were bugs in the room and no other available rooms to move to so we left and found a different hotel. The manager refused to allow Expedia to refund the stay.

The room was very clean and the staff were lovely

The room was very clean and the staff were very helpfull and friendly

Room seemed dirty - like just old, grungy dirty. Rusty door frames and sticky carpet. Bad vibes.

Smoke alarm went off randomly when I was in the shower

Cerca de restaurantes muy buenos , es tranquilo , limpio, en todos los sentidos sábanas , baño, lo recomiendo yo volverías a quedarme allí.

Only one night did not have much interaction w staff.

Didn’t really understand why I needed to pay for parking at the property I was staying at

I was disappointed to pay parking. Is 10 minutes from Disney springs. Breakfast didn't like the buffet very limited choices.

This has to be the worse customer service I’ve ever experienced. Came back to my room at night and the door mechanism batteries apparently died and the front desk told me that there was nothing for them to do because the mechanic guy went home for the day. So I was left without any of my hygiene and belongings for the whole night. When I asked for how will I be compensated for this inconvenience, I was promised by the night staff that I will be discounted that night. But of course the morning shift staff had no clue about my inconvenience and told me she can not handle that process and I would have to talk to the manager. I’ve been trying to get in contact with a manager for 4 days now and counting because apparently this is the busiest manager in the world. This is a huge headache dealing with this hotel.

Nice staff parking was $27 which I didn’t know when booking- room offered only two large towels- overall an ok stay

I had exemplary service from Kristi at the front desk. So kind and professional. She is a treasure!

Nothing special about the room but the staff were not friendly at all. Check in was difficult due to the attitude of the employee. Be aware that they charge $27/night for parking. On top of paying, they make you agree that they aren't responsible for vehicle. What is the charge for? Why was it separate on an app/website and not included on hotel charges?

I asked for a decrease in my bill and was told the manager was not on site and given his card. I just called and the phone went dead after the greeting. Needless to say I will not be using Hilton again.

Another issue was the bed, it creaked when you sat down, and rolling over was a bit uncomfortable. The Wi-Fi connection was poor. Also, when I used the public restroom, the soap dispenser was broken. While the place was clean overall, these small issues fell below the expected standard.

First they lost my reservation from you. Had no idea until much later on the first day that they charge $27 extra per day to park at the hotel. You do not get your room refreshed or made up every day and the front desk staff was indignant that I asked me. A lot of hidden things that they don't tell you about until last minute. Will never stay there again and doubtful I will ever use your service again. Nothing was worth it. No free breakfast and no amenities to speak of. I'd rather stay somewhere else and pay more money for a nice service and decent front desk people. This was a terrible experience and my last time using you

The room and hallways were neglected. There was hardly any water coming from the shower, and no hot water whatsoever. No ice available on any floor either.

Knowingly nothing was mentioned in the booking that parking is not included

Room was clean and comfortable!

Lovely lobby and cozy, clean bed. However, found a cockroach in the bathroom in the morning. The water pressure in the shower wasn't great and there was a security deposit charge added that we still have yet to receive back.

The young lady who checked us in was wonderful, even though I bitched about paying for parking.

Everything was good except shower and toilet could use a little work

Excellent service.

Great place to stay

room neglected, doors falling, mold in the shower, shower head not working properly, hair dryer not working, food was left for hours on table in the lobby area. Worse hotel I have stay in.

I informed Oskar at reception who failed to explain, apologize of inform me of any follow up. He is ill-suited for the hospitality industry and his temperament and attitude is better suited to working as a bouncer at a dingy Night Club. The other receptionist was however lovely and helpful. I would rather sleep on a park bench than return to this hotel which is an insult to your brand.

AC didn’t not work, we tired to call the lobby our phone in the room was not working either. We called from our phones and no answer.

Nice and clean, friendly staff. Parking was pretty expensive.

The breakfast was another highlight — plenty of fresh options, great coffee, and friendly staff who made the mornings even better. The hotel’s location was very convenient, close to everything I needed but still calm and relaxing. Overall, my stay at the Hilton was beyond my expectations. The service, cleanliness, and comfort truly stood out. I’d definitely stay here again and recommend it to anyone looking for a pleasant and stress-free hotel experience.

Got locked out of our room for 40 mins, had to renew our key several times and still wouldn’t work then eventually someone came up and fixed the door… my partner left his headphones in our room behind the tv and they said they didn’t find them so someone took/stole them. Things don’t just disappear. Would not recommend

It was our first time staying here and probably the last. Upon checking in, a young lady was assisting me and then a young man came out from the back and started flirting with her as she was still trying to check me in. Very unprofessional on his part. And then, upon entering our room, the toilet was running and it was not flushing. We kept calling the front desk and no answer. Finally, I went downstairs, told the young man from earlier our situation and he was non-chalant about our problems. Mind you, it’s almost 11pm. I went upstairs and waited for the maintenance guy to come. 15 mins went by and he never came. I called the front desk again and spoke to the same young man, he stated he told the maintenance guy the wrong room number. So it took another 10 mins for the maintenance guy to fix our toilet. Overall, not pleasant, definitely could have been a better stay. And you need more parking spaces, especially since you’re making me pay $30 a night to park.

I didn’t like that we had to pay for parking

Brand new facilities , well located in Lake Buena Vista

We booked for location, but it was not what was shown, we booked for the pool but it was too dirty to use. There was no drinking water in your room. The staff were friendly though

Front desk not as welcoming as you would expect, no staff says hello while you pass, the room we got smelled, mattress had large dip, the bed frames made so much noise, I tried calling to the desk, the cord to the phone was broke. Got a new room, the girl could not direct me to which direction we had to go, the new room had hair in the tub and a dead roach.

Decent hotel for the price. Room is comfortable

The parking lot was the pet areexpedia said all costs include but i had to pay$1290 for 4 days beds uncomfortable. Convenient locationto attractions

The Two guys on Front staff were super friendly upon check in , two thumbs up to them; made it seamless and welcoming

I specifically booked a king room for $116, plus service fee and tax, which should have been $131. Instead I was charged a total of $161 and was given a handicapped room/shower. I will try to dispute my rate in the morning at check out.

The room I thought was clean until I found a couple cockroaches near the coffee pot and in the bathroom..... I had booked the hotel with intentions to use the hot tub, but it was out of order during my five day stay. I was also shocked that we had to pay for parking. That was not noted when I booked with Expedia. Additional costs that I was not expecting.

Couldn’t fault the accommodation but be warned that we had to pay $20+ a night parking; we’d stopped at the Marriott and only paid $5!!

Beautiful

There was a musty smell in the room

Ye

The property was good. Lobby was nice. Front desk was a little out of order. I think it should have been more organized. The staff were very nice and helpful. Now, parking was absolutely ridiculous!!! $30 per night and barely any parking left. If your guests are paying for a ridiculous amount of money per night, parking shouldn’t be that expensive. It’s literally highway robbery. I hope you consider parking for your future guests.

This was a great stay for the price. Thanks!

The carpets in the rooms need to be removed and replaced. The room smelled musty and dirty 1000 percent due to the carpet. The AC unit in room is loud and did not do a great job cooling the room. The room was about as clean as I would expect but still there was just some weird smells lingering. Would not recommend staying here and I won’t be in the future.

The staff was friendly. My room was clean and everything was great!

Went asked for one more towel- there was none. Had to pay for parking Sad place this is a Hilton hotel - was just sad

Wonderful hotel, 4/5 stars. Knocked off a star for the expensive parking, $26/a night. Other than that, everything was perfect.

Gave someone else’s room away (lucky I called for late check in).

We checked in a hour early and took a different room, We didn't have the 55' TV not did we have a free hot breakfast. We were told we would have to pay for it. Parking was terrible hardly any spots available but at the very back of the building. We bought snacks from the little store by front desk and for a tea we were charged $8.00. Our room view was good but the ice machine didn't work on our floor, and the cabinet for our fridge was broken. Our phone in our room was even broke. We extended our stay a extra night and had a hard time booking it and was told to go back threw Expedia which we ended up paying more. Overall, we would never consider this hotel again.

Appeared clean and it was quiet, always place to park. There was a baby snake inside building before customer service desk, but employee was notified. There was a small lizard in dinning area. Toilet made a loud noise everytime it was flushed but it worked.

Dirty, old, mold, carpet was soaked. Dust was terrible. The staff was fantastic and all research raises.

When we arrived at 4:45pm our room was not ready. We came back got the keys to our room and we immediately noticed that the carpet was damped and the bedding was not clean. We called down to the front desk and was told maintenance would come, they did not. The front office manager sent a message asking about our stay and informed him of the issues. He asked if we’d like to change rooms and we did. While the new room was clean, the shower water trickled down. There was more water pressure in the sink than the shower! I wrote front desk manager and received no response. My Fiancé and i felt unclean. What was supposed to be a getaway felt like a joke. This was THE worst Hilton Garden Inn ive ever stayed at. Never again

The staff was very friendly helpful and professional good customer service and the food was great and it was also very clean

Na

They make you pay for breakfast.

Had an issue with the AC luckily they came and fixed it. The water barely got hot and almost $27 a night was kind of ridiculous for parking

It was amazing, great location, safe and clean, girls trip to sea world and definitely recommend it!

Great clean hotel and room. No complaints

Property was not bad but the Carpet in the room felt sticky we immediately put our sandals back on but other than the that the room was clean but the property needs carpet cleaning

The issues first started at check in. The staff was extremely rude and unwilling to have any type of conversation with me, mostly, I believe, because I did not speak Spanish. The lobby was very clean and well maintained, however the elevator smelled of smoke and bad perfume, giving my family and I an instant headache. Not to mention that the elevator testing certification was expired since 8/1/2023. The bathroom in our room had cracks in the sink and I woke up this morning to bites on my left arm and thigh from what I can only imagine are bed bugs. I have been asleep all day due to taking a Benedryl for the bites and inflamation. I used to stay at this property a lot ten years ago. After this trip, I will never stay here again.

I DIDN'T LIKED IT THEY DON'T HAVE FREE PARKING LOT,37 DOLLAR FOR DAY IS CAN A EXPENSIVE.

Clean room/facilities, friendly staff and reasonably price, but be prepared to pay $27 for parking.

Good

Clean room good staff shops nearby and easy parking

I don't remember the name of the lady who was checking us in but she was very sweet and gave us a complimentary upgrade! 10/10 would highly recommend!

this was the perfect hotel to stay at for our universal trip. It was a 15 minute drive to the parks. We saved a ton of money by staying off property. The staff was very accommodating. And the breakfast options were delicious. I’ve never seen pancakes so fluffy before!

Oskar, Oskar made my stay unique and special, he is so welcoming and warmhearted, the place is really nice and clean and comfortable, but the staff, specially Oskar, makes a huge difference!

Great friendly staff ,Hotel is very close to all Orlando points of interest.

First of all, the website information was incorrect on the shuttle times. It promotes shuttles on the hour to and from Disney Parks; however, I decided to call and check. When I called the front desk, they told me there is only one bus to the park and one bus back to the hotel each day. She even stated people make the mistake all the time of trusting the website... WHY NOT UPDATE IT? Also, during the phone call, I inquired about FREE continental breakfast and was told it was included. Upon heading to breakfast, it was $15.99 for the continental breakfast (nothing special at all). Our room also didn't come without issues. The shower curtain didn't reach the floor, and the curtain rod itself was broken, causing water to be all over the bathroom, and us having to use all the extra towels just to walk. We checked into the hotel, threw our bags, and went to Disney. Upon returning to the room and actually walking around, we noticed that half of the floor was soaking wet, and the room smelled like mildew and mold. We will be staying away from this hotel from here on out and will be taking a break from Hiltons.

The beds weren’t comfortable sound like it was going to break,The Carpet in the room look dirty. Why have lights everywhere if there not going to work , The Toilet in the restroom once you flush it it continues to run ,The cold water in the hand sink doesn’t work . Once you walk in the room it has a smell . And good luck sleep through out the night you can hear everything and the Pillows are horrible bring your Own. I feel like it’s crazy how they charge for parking and a deposit considering the rooms are like this also don’t use side door because the sign said you can access it through your room key that’s a Lie so just walk all the way around . Me and my Family will never stay here again

The breakfast was worth the price and the air conditioner was cold. Sink was broken, shower was small, no ice on 5 of 6 floors, $30/night parking is outrageous.

Staff was extra friendly. The hotel is clean and modern

Nice

Whatever you do do not stay in this hotel! I was in three different rooms due to the broken down state of each of them and every room had black mold growing in the bathroom and possibly in the carpet. My daughter has not stopped sneezing since we left. To mold in the bathrooms, one of the rooms had a leak, and there was an inch of standing water underneath the vanity, as well as on the toilet cover. Management was made aware, but did not seem too concerned. Complained to management as well as Hilton and hotels.com and I am awaiting a resolution. You would be better sleeping in your car next to a highway then staying in this hotel

Overall was a great hotel and clean but the shower barely gave out water

Clean room, elevator not working properly only 1 available

There was only one employee working the front desk with multiple people checking in so we had a good wait trying to get our room. It's Friday so no big deal but we get our room key, lug our stuff up to the 6th floor and the key doesn't work. Have to go back downstairs and get no keys, and they didn't work either. It acted like the door didn't even work. We were told they had no other rooms and maintenance could let us into the room if we wanted, which means if we wanted to leave the room, we would have to be let back in. I had already paid through Expedia and was exhausted so asked to be let into the room. 20 minutes later, maintenance comes and opens the door to find the room inside destroyed. Thermostat ripped out of the wall, furniture everywhere and black mold all over the walls of the bathroom and a smell that was horrid. A paper notice was found showing the utilities had been shut off to the room back in August. After going downstairs and having to wait for a manager from a different property to come, they "magically" found two other rooms available and after 2 hours, we were able to get into a room for the night. I wouldn't recommend this hotel to anyone and is definitely not something Hilton should have their brand on.

I like the hotel except i was crazy about the pool I had my granddaughter with me .i took her to the pool ,we couldn't stay too long because the she got a scratch on ger toe do the pool floor

Our room was outside of a patio that for some reason it had music playing all night. we kept waking up didn't sleep thru the night because of this.

We had to leave 5 minutes after we checked in because of the terrible smell of the room carpet

Place was clean.

The staff was very friendly and promptly took care of any issues I had. The main issue I had was that the first room I was assigned for, had a clogged toilet. The cleaning staff should have taken care of this before assigning the room to any customer. They gave me another room as soon as I mentioned the problem.

It took 40 minutes to check in. While checking in a customer complained his room key did not work for the 3rd time and wanted a different room which had me concerned. My room was muggy, smelly and humid and the thermostat was on 61 degrees. I was unable to adjust the room temperature. The buttons just did not work. So the room was mot cool at all each night of our stay. That same night, the customer next door to us children cried majority of the night. In which the customer apologized the next morning about his children crying last night while we were waiting on the elevator. He stated their (different from guy complaining his room key did.not work at front desk earlier) room key did work and had to pile 2 adults and 4 kids onto a king size bedroom cramped all night. We did not get any sleep because of the smell, humidity and muggy of the room plus the customer next door children crying all night!! Because the hotel staff was not able to accommodate neither parties and the room conditions made our stay a terrible experience!!

We stayed for one night - we checked in around 10:30pm. Check in was fast but parking was not explained well. Room was ok - mold in the shower on the ceiling. All the amenities in the shower were out so we had to go down to the desk at 11pm to ask for shampoo conditioned and soap. We did get an apology but no conditioner. Next morning - ice machine was out. Elevator was not working. Could not get a receipt at checkout - asked again about parking and got a vague answer but that it was charged to the room. Check out clerk was nice but was fast to get rid of us to check his cell phone. Overall - would not stay again.

Smoke alarm beeped all night, room needs a good cleaning, updating. Also $27 a night for parking ridiculous. Talked to manager and they did credit us for one night.

The sink in the bathroom was clogging up, the house keeping didn't bring fresh towels and rags daily. The room was comfortable and the service was welcoming so I'll give it a 7 out of 10 on total experience

Unfortunately, our room had an air conditioner leak and the floor was sopping wet. We let the front desk know, but nothing was addressed. And finally there was no hot water. Showers were taken in luke warm to cold temps.

Staffs are super friendly!!

Very bad

Was a good night

Oskar in particular made our stay great! He was always helpful and accommodating. I would stay here again if the need arises. My only complaint was there was no water pressure in the shower.

Very nice and quiet.

The Hilton Garden Inn In Orlando Was Ok Only Problem There Was No Hot Water In The Room To Shower

It was an average hotel to say the least. Staff was good and polite.

Me and my bf stayed there and came back to our room being locked and we sat on the flier for about two hours not knowing how we’d be able to get into our room. We just had a long day at Disney and it was just really frustrating. We eventually got another room and that key didn’t work as we had to move all of our stuf over two hours later to another room on the same floor. The guy was apologetic but we had plans later that evening that were ruined by ys sitting and waiting a very long time. Also hot tub and ice machine weren’t working either

The staff was polite and friendly

Only working ice machine was on the 2nd floor. Jacuzzi jets did not work. Only 1 elevator was in service. Charged an unexpected outrageous fee to park on THEIR parking lot. Room fee was more than original agreed upon price. Staff seemed untrained. I was extremely disappointed.

I was OK. The problem is I thought that I booked it with breakfast or included and when I got there, they say yes in the next day it says it does not included parking. We have to pay money for the parking.

Not cared for

We stayed here for 2 nights and first thing I noticed were ants all over the room. I mean the room was infested with ants from the ceilings, to the night stands to the beds!!!!!! Like come on now! Out white bed sheets were stained with blood too ( how gross ). Additionally they do charge for overnight parking so just be prepared to pay if you stay here but I would never be coming back here again.

Parking not included. Which was surprise for me and ended up paying extra

Great property to stay at

Clean and quiet.

Upon entering this Hilton Garden we were greeted by Mr. Oscar with a smile. He was very kind and helpful. Each time we left and came back we were greeted with smiles and “welcome back”. The area around the hotel felt very safe. There are plenty of restaurants within 5 minute drive. And every Disney park is 15-18 minute drive. They sadly, only offer one shuttle to a Disney park, and that is Epcot. This was a bummer. Our room was clean, some spots on carpet. The bathroom was clean. The fridge took forever to get cold, but did work. We would stay here again.

The hotel DID not provide transportation from the airport. This a Hilton. The room key worked each time after six or more attempts. Very frustrating. Desk clerk came up, same result. The door lock shoed damage. Room AC ran all night, never shut off. Faucet handle in bathroom turned in 360 not shutting off. Toilet ran all the time. Overall very poor maintenance. This Hilton NEEDS major overall.

Hot tub was broken and if you needed something for the room you had to go get it Don’t stay here

Beware of parking costs, $28 per day not mentioned until check-in

Not the best service, paid parking and dirty pools.

Excellent Front Desk polite & lnowlegable.

I didn’t like the fact that we have to pay to park at property and we are already paying for the room

Overall the staff was extremely friendly. However, a few things caught us off guard on our anniversary trip. To begin with, the chair in the room had a broken back and I sat in it unknowingly and almost fell. Additionally, several sockets in the room did not generate any electricity and as a result limited our charging capabilities. One of the night lights adjacent to the bed also did not work. Behind the television had an enormous amount of dust. Inside the restroom, we did notice mold developing in the ceiling and one of the stands where the soap is placed. It looks as if the roof was freshly painted but the mold was evident. The room also had a weird odor not sure why as well as the hallway by the laundry room. We also had to pay $27 daily for parking which is something we did not prepare for. Additionally, breakfast is not free atleast for us and required purchase. Overall, we did not enjoy our anniversary due to these highlighted issues and many other things. We also noticed some kind of elevator operational permit that showed a 2023 expiration, not sure entirely what goes into that but hopefully management can double check that to be certain things are up to date. On checkout day, despite having a 11am check out time, the housekeeper opened our room door around 10:12amand started entering. We had to yell that the room was occupied and she just closed back the door. At 10:58am again she started banging on the door intensively. I could go on but wouldn’t recommend.

Everything great except parking too expensive ,parking there is a No fair so expensive

Me gustó mucho el desayuno y las opciones de cena en el restaurante del hotel.

Everything was great except the water in the shower never got hot. But everything else was great.

The manager of the hotel is waiting to hear from you. He said he would refund out entire stay at his hotel. When we got there, there was water on the floor in the bathroom. We left and when we came back, the manager said he would send up maintenance. 45 minutes later, I called down to the front desk and asked when maintenance was coming up. 10 minutes later, he came up, took 2 pictures and said he'd be back. He never came back. I went down to the front desk and he told us that they would have to move us to another room, in the morning. He said he would refund us the entire amount if we didn't want to stay there another nite. We switched to the Doubletree, and had a great stay. When I made this reservation and asked them if this was where the Star Trek convention was and I was told it was. When we got there, we were no where near the convention, it was at the Doubletree. When I made the reservation, I had ordered the convention tickets, but not printed them, so I did not know which hotel it was at. That is why I asked when I made the reservation and was lied to. I was not happy with the whole situation at the Garden Inn. After driving 8 hours, having a leak in the bathroom, waiting for maintenance, being told they couldn't move us until the next day, was alot of inconvenience. When you contact them, I sure hope they give us a full refund, like they said they would.

Make you pay to park, which is like $30 all the other hotels I’ve stayed in the area. I’ve never had to pay to park. We would never come back.

Sink in bathroom was leaking so bad our socks got wet when we washed our hands upon arrival. Drain was see thru to floor! Parking was an additional charge, which was not specified when we booked. Not your typical HILTON for sure!!! I don't expect these major problems when I book a Hilton, right??

Overall the hotel is good! The room was clean and the staff was very friendly. We asked for extra blankets and the staff was very nice to help. This hotel provides the shuttle service to major theme parks. It’s once a day, so if you plan to use it, you can ask the front desk for the shuttle bus schedule. The only downside personally was that the A/C was loud.

Everything was amazing, I don’t like that you have to pay additional for breakfast, you have free coffee on one side and that same coffee is served in the “restaurant” and it’s $3 😂 that’s a bit much but everything else was great. Definitely will come back.

It was clean and well msintained. Nice room decor.

First off we got there and checked in and were told that we had to pay $27 a day for parking. I have never had to pay to park at a hotel. Then we walk to the room that was dirty, carpets throughout is very dirty and dingy. It advertises that breakfast is “free”. We went to the breakfast and staff has to help you get out the food you cannot do it yourself and get little portion sizes. When we were going to leave the woman told me that she was bringing me the bill. I asked what bill it says it’s free. She says nothing is free. She was beyond rude and condescending. I had to go to the front desk and pull up the website showing them it says free breakfast. They told me they would look into it. I told them and I still mean it that I’m never returning here. This whole experience was stressful. Eventually as I was packing up she called letting me know she would take the breakfast bill off. Just know they are lying to you and you have to fight to get your free pathetic portion size breakfast that is advertised. 0 stars and will never return.

The room was nice and quiet

Very nice

Quiet

Very clean and good

Hotel was clean, room was clean. Description when booked did not say there was a parking fee, so that was an unexpected cost but Staff did void the cost for us not knowing. When we arrived we couldn’t get room keys because the system was down, only 1 elevator worked. We also went to Epcot and only one option

Hotel was nice and clean. The hallway by the gym has a sour smell. I don’t like that we had to pay for parking and breakfast but other than that it was a nice hotel enjoyed our stay there

Clean and quite

Good

Parking is very expensive and it is hard to find where to park. If they are going to charge that much it should be valet at least. None of the ice machines worked.

It was convenient and most importantly very clean.

Room was clean.

There was roaches in my room 402. The supervisor was able to move me to 709 and refund me only $56.

Great spot to stay when going to Disney.

Place was perfect

It was beautiful and very comfortable.

I reserved one room with two queen beds and when I got there very tired after a 4 hours flight around 1:00 am the guy asked me for my information and then he asked me to wait, he left for about 15 minutes and when he came back he told me they didn’t have any rooms with two beds , the only room he could gave me had 1 king bed and a sofa I told him I didn’t want that because I wasn’t going to sleep uncomfortable just because they didn’t organize well and then he left again and I had to wait like one hour, when he came back he said they had one room available with two bed. So I don’t understand what he was trying to do.

It was a very nice clean hotel! Was very pleased with everything

Bed comfort

Once we checked in we went straight to our room which wasn’t cleaned at all, the beds were still dirty & old items still left behind from the previous person. We went back to the front desk & were advised that housekeeping “forgot” to clean the room. Totally unacceptable.

It was okay I had paid up front for my stay so I was taking by surprise when I had to pay for parking for my car $25 a night even though I was staying at the hotel for that reason I will be I will not be coming back.

Beautiful hotel and friendly staff very clean great price

Faucet didn't work well, cold water only. Bed cover extremely heavy. No free parking.

Door was malfunctioning air was leaking and toilet not functioning properly

Parking is not free this is one of the very few issues with the hotel for the rate of the stars is one of the best hotels

Very clean and attentive staff

Called and verified that i will be landing late due to delay in flight. Told company i will be ther after 2am due to our flight. Got to hotel and 230 am and the reservation for 2 rooms (5 people including 2 minors) and they cancelled our reservations. Will never book with hilton because of this... especially since we weren't the only family in the lobby at 3am that got their reservations cancelled on them

Location , close to everything .

The shower handle was broken and the bath clogged so water was pooling at my feet while showering. The shower was not only COLD and never got hot, but there was like no water pressure at all. The outlets for one of the bedsides were completely non functioning. Horrible stay.

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