DoubleTree by Hilton Orlando Airport

Breakfast

Great place. Great service

The room have mildew funky smell. The wings were great.

Good

I did not like they said check in was at 4 when hotel advertised on the floor was 3 .How ever they made it right

Na

Hotel needs to be slightly renovated but it was good enough. My bedroom had old water in the bathtub. Staff was kind to change my room and add a free breakfast. Airport shuttle was convenient and driver was nice and funny.

Clean, efficient, comfortable. Friendly staff made this a relaxing stay. Bed and room were comfortable and the meal from the restaurant was delicious.

Shuttle to/from airport was great. Minimal wait. Great location for overnight with early morning flight.

The room was not in the best condition. Ice machine was not working. Door key stop working several times requiring me to have them reprogram the card.

Todo bien!

Everything was great ! Room was nice. Bed was comfortable. Very convenient for the shuttle to take us to the airport and our vehicle stays there and they will pick us up when we arrive back.

Airport shuttle and location were great!

Property needs updating. Staff is helpful and friendly. Conveniently located near airport.

I reserved the hotel room one month previous to my trip to orlando ,unfortunately i missed my fly at the airport for bad weather; when i checked in at the hotel one day later they didn't have a room for me anymore ; because i showed up on time i never got any refund for the test of the four days left in the contract!

Si

Clean and close to lots of restaurants in walking distance.

Everything was fine until I washed my hair and the conditioner bottle was practically empty. I did not check ahead of time. I was able to get about a "dime-sized" amount.

Great spot close to airport. Airport shuttle is very convenient. Restaurant is good as well. My go to before a flight out of Orlando.

Clean and proximity to the airport

Clean room friendly helpful staff Leslie and Mary was very professional and courteous all of the room attendants were helpful getting us water coffee clean towels they were amazing ! Outdoor pool was beautiful we loved it ! Delicious buffet breakfast we would stay here again

Rooms are old bathrms need renovations

Great stay @ a Great value !

Everything was great! The only thing I would say is for the it to be a Hilton hotel the bath tub had yellow stains inside and I understand it’s a little bit of an older hotel but that through me off. Also with the shuttle, got us to the airport perfectly in the morning. My flight back really late at night but I was able to get my luggage and wait outside in the appropriate area that I was told to and I still had to wait about 30-45min for it to pick me up. I called twice to let them know I was there waiting. In the time I was waiting there, I saw every other hotels shuttle pick up more than once. So just something to note if you’re coming back on a later flight and expect their shuttle to come at a timely manner.

Hands down one of the nicest hotels near Orlando airport.

Business trip. Clean, good breakfast, great location and staff was helpful

It is always great here!

The location was decent. Vey close to the airport and shuttle pick up was helpful. The lobby was modern.The rooms were worn and old. We didn't have a shower curtain in our bathroom.

Excelente. Servicio la propiedad súper

Nothing I didn't like about this place. The food was great including the breakfast. Staff were extremely kind and helpful in every way imaginable. I'll get a room in this hotel every time I come back to Orlando for any reason. Better than any hotel in my home state. Solid 10/10.

Exceptional

It was a very difficult experience. There was no warning about the noise, and no solution was offered.

Location to the airport and cruise port is great. Staff is excellent. And the bar and restaurant area and food is great. The property is starting to show its age. Pool area is wonderful but there were broken tiles around the edge. Ice machines on floors 2, 3 and 8 did not work. Also shower was not clean.

N/A

All was as expected

Good place to stay.

Room was noisey all night and never got our compliment water bottles even after we called

clean and nice property.

Buena opción

Airport shuttle was wonderful. Great location.

Location Location I am writing to express my disappointment with my recent stay, during which I experienced an awkward situation due to the hotel's error in assigning me a room that was already occupied. I discussed this issue with the General Manager, who was made aware of the inconvenience caused. The situation escalated when the hotel staff blamed the other guests that were occupying the room, who were nearby and overheard the conversation, which added to the embarrassment. Furthermore, the room we were eventually assigned, room 900, had a malfunctioning safe, and while waiting for maintenance to rectify the issue, another individual was able to enter our room, highlighting a significant safety concern. l was advised that a refund was not possible due to booking through Booking.com instead of booking directly with Hilton.

Location Location I am writing to express my disappointment with my recent stay, during which I experienced an awkward situation due to the hotel's error in assigning me a room that was already occupied. I discussed this issue with the General Manager, who was made aware of the inconvenience caused. The situation escalated when the hotel staff blamed the other guests that were occupying the room, who were nearby and overheard the conversation, which added to the embarrassment. Furthermore, the room we were eventually assigned, room 900, had a malfunctioning safe, and while waiting for maintenance to rectify the issue, another individual was able to enter our room, highlighting a significant safety concern. l was advised that a refund was not possible due to booking through Booking.com instead of booking directly with Hilton.

This hotel is close to the airport and shopping area with many restaurants. There is a restaurant in the hotel. Dinner was comparable to a chain restaurant in prices and menu. Staff was nice. The shuttle to the airport is convenient, runs every 15 minutes. Good deal for a one night stay.

Good

Conveniently located!

Very amazing would def recommend

Very nice stay.

Stayed for just one night and was given a unacceptable room, and when asked the staff would not change the room. The room was not as shown on your website and half the room was taken up with gym equipment. There was no facilities for sitting to eat, No table, one chair and no luggage stand.Very disappointed.

amazing staff at check in,offered shuttle service, restaurant food was actually pretty darn good. Will definitely stay again.

Last time I stayed I got fee breakfast buffet for Expedia gold. I didn’t receive any perks this visit at all.

Staff was really friendly and my room was very clean. Shuttle to airport was really convenient.

Goog

Decent enough bar and pool areas. Good surrounding eateries.

El mejor hotel tienen todo lo que necesitando en el mismo lugar me encanta 💪

.

We had no remote or power to the TV when we arrived, but maintenance was available on a Sunday which was impressive. Special KUDOS to front desk clerk, Javaughn, who expedited getting maintenance assistance for the TV after 1+ hours of waiting, and regular coffee (not decaf) to the room after 2 contacts/requests with the front desk the next morning. He’s a rock star and gets stuff DONE!!

Beautiful property, love the room size and pool. The staff were friendly and accommodating allowing us to check-in early due to us having an early flight. My only two complaints the bathroom could have been cleaner and no laundry on the premise. I preferred to wash my clothes myself than having to use a pickup service.

Shuttle

Can say much only stayed for one night but would like to stay longer. Place looks clean and nice.

Had to switch rooms due to toilet and shower issues and second room also had issues with the toilet. Pool area was dirty. Pool was dirty and cold. It states on their website the pool is heated which is not true. We left 2 days early.

Toilet had urine on top, bathroom did not seem very clean

The property was beautiful, loved the entrance and lobby setting. The pool was a hit with my husband. The room was spacious and the tv entertainment was excellent. The only complaint is of the bathroom tub could have been cleaner, found hair and maintenance could be better. Otherwise, we will be back in the future

Love love love it!!

Staff was very professional and attentive. Location was center of every place i explored. Would use again!

Was a short visit. Just one night before flight. Staff very friendly made you feel very welcome.

We got dinner in the restaurant and it was very good, our server was excellent. Beds were so very comfortable and they gave me an extra blanket because my husband likes to sleep in the attic zone. The staff was all very very nice. Shuttle to the airport was super easy and dropped us off exactly where we needed to be.

food staff and bar dirty tub toilet and sheets on the bed

food staff and bar dirty tub toilet and sheets on the bed

Thank you.

This hotel nobody invested in it seems for decades. Everything looks like it is from the 80's. Iron did not work, coffee never got replaced during housekeeping including other things, dirt next to elevator in hallways, can't get anyone to answer phone for housekeeping/reception. The whole place looks like something from X-Files TV show.

Beyond perfect. Huge rooms, beautiful hotel. Huge!! Close to walk to get food. (No free food here) Very clean, would stay again.

Good

Not as nice as I would have expected. Location was great. Not as good of an experience as previous stays at Doubletree. Facility seems dated.

Convenient to airport, nice spacious rooms, walkable restaurants and mostly clean. Shower was a little dirty, mildew/mold on grout and floor

The staff we’re very accommodating and helpful

Excellent room. Very clean!

We stayed one night at this airport hotel. The staff were very friendly, the bed was very comfortable, the buffet breakfast was good value and they operate a free shuttle bus to the airport. We would definitely stay again

The cheeseburger that's it I was disgusted. The staff was rude, the blanket was filthy, the water didn't drain for hours in the bathtub. I let the front desk know and they rude about it instead of being apologetic. I will never stay there again!! I was itchy all night thinking the place may have had bugs too

The cheeseburger that's it I was disgusted. The staff was rude, the blanket was filthy, the water didn't drain for hours in the bathtub. I let the front desk know and they rude about it instead of being apologetic. I will never stay there again!! I was itchy all night thinking the place may have had bugs too

Very nice hotel and convenient airport parking!

Room was just not clean.

Hospitality zero.

Superb

Counter staff was very helpful with out stay

Nice clean room, close to the airport!

We stayed for 1 night as an airport stop over and very impressive hotel with lots of amenities and nearby restaurants. Shuttle was used both to and from airport and really appreciated that. Would stay here again longer term for sure.

Very good

Everything was very good. Airport transport was superior.

Bad

The bathroom in our original room was especially frustrating—there was almost no water pressure in the shower, and the tub drain was clogged, leaving us standing in ankle-deep water while trying to shower. We were offered a different room, which we accepted, as well as a breakfast buffet as compensation. While we appreciated the effort to resolve the issue, the breakfast buffet was also disappointing and did not make up for the overall experience. Unfortunately, the condition of the hotel and the lack of quality in both the room and amenities made for an uncomfortable stay overall.

Everything was good, breakfast included Gluten Free options. Staff was super friendly!

Great place

Loved it! Thank you!

Great service

The room wasn't very clean and it had a damp smell.

For the price it would’ve been nice if the bathroom was clean and pay for parking should be included for the price of the night stay .

I was in room #729 and, overall, it met my needs. The shower/tub drain stopper wasn’t inserted in the drain when I checked in and I understood why the next day when housekeeping placed it in there (it was broken and not allowing the water to drain while showering. And the door to the room was so heavy that I almost got my hand slammed in it every time I exited the room (it closed QUICKLY). It would have been nice if you had a hot tub on your premises (I got a day pass to another resort to enjoy theirs).

Hair conditioner in the shower room was empty during my stay

Good

Front desk staff were very welcoming and helpful. They also had warm cookies as a delightful treat.

Front desk staff. Picking their nose while checking in. Room smelled of smoke. Couldn’t open bathroom door all the way as it caught the tile. Noisy atrium. AC / room temperature stayed the same no matter what temp was set. Couldn’t exit parking

Good value stay for the Orlando airport stopover. The 24-hr free shuttle is a big plus. You can eat in or walk to nearby restaurants. The room is comfortable for a 1-night stay. The staff is helpful and nice.

Food menu can improve.

No.

Very clean and friendly staff. Food menu can improve.

Was a quick 1 night stay due to flight cancellation. Friendly staff and convenient shuttle pickup at the airport. Warm cookies were a nice way to end a stressful night

Yes

Friendly employees, especially the valet drivers. Love to comeback again in this hotel.

Amazing staff

The staff and location Dirty rooms, rust and chipped paint in bathroom, dirty floor

The staff and location Dirty rooms, rust and chipped paint in bathroom, dirty floor

Friendly house keepers

Everything was great!

Old bathrooms and not so clean

Very accommodating and clean hotel. I’d stay here again when in Orlando.

We had an absolute disaster with our International Flights back to Australia, which were cancelled, causing us to get stuck in Orlando for four extra days. After the cancellations we quickly booked this hotel online and arrived at 4 am. Because it was after midnight they did not have any rooms available straight away (about 10,000 people had been displaced also) so my family (2 adults and 2 kids) slept in the lobby. The general manager of the Hotel, Amar, saw us in the morning and came to ask about our situation and immediately got us into our room, and gave us a complimentary breakfast because we had had such a rough time. He personally checked in on us during our stay and nothing was too difficult for him or his staff. The compassion and care we were shown after such a horrendous situation with the Airline and our flights was so touching, I really cannot recommend this hotel enough. They also have excellent amenities and breakfast was delicious. Thank you Amar and staff!

The hotel staff was excellent. Our flight was canceled for 2 days. They were able to provide early check in and late check out. The shuttle service to the airport was a breeze! Great pool area.

Very clean room. Staff was friendly. Only stayed one night but it was very comfortable and their 24 hour shuttle to the airport was a life saver.

Clean room

People at front desk were very rude. Multiple days

The lobby is beautiful. The location is convenient, many close restaurants, gas station and stores. The room was clean and the bed sheets smell great. The bed was comfortable. The employees were very pleased. I will return to this hotel.

Hotel is outdated it needs to be upgraded the rooms have significant wear and tear

The room and bathroom weren't the cleanest on this trip. The toilet had issues flushing. Staff however, was super nice. We were allowed an early check in, which was beyond helpful.

None of it was anything to do with staff who were all friendly and accommodating. Woman at the counter offered us free breakfast. Beds very comfortable and convenient airport shuttle service.

A big pricey for what you get.

The room never got down to temperature and numerous other little things

Clean room. Nice outdoor pool and friendly staff

The pool area was clean with plenty of seating. I was disappointed that the pool was not heated.

No bathing soap was left for bathroom, warmer for pool not working. Tub filled with water during shower and we had blonde hair on the rim of the tub. Toilet water ran all night, it never shut off. Paid $300 for one night. Do yourself a favor and find another hotel.

Web site says full breakfast included for free, front desk said not included ???

The price is relatively high, but not including breakfast. Front desk service is not a very polite.

Best Double Tree I have ever stayed in.

Stayed one night… very convenient with a shuttle pick up.

Everything was as expected

We loved our stay everything was great. The staff was very friendly and knowledgeable. Breakfast was delicious and our room was good. Thank you 😊 🙏

We booked and prepaid our room for king bed however we were given a room wth 2 queens when we asked to speak to speak to the manager she was very hostile and when we got got to the room the sanitation was worst than I have ever experienced when we returned to the hotel my wife needed to use the washroom and when she went to the room the toilet was disconnected and placed in the bathtub and a hole was cut in the wall behind it there is not enough words

Everything was great

Clean room with excellent shower temperature. Easy check in and good shuttle service to/from airport.

Not my cup of tea. Rooms are outdated and not worth nearly $300 per night.

Room was clean, but had mildew smell coming from the hvac vent

Room was great and staff was very attentive.

The computer

Great staff and amenities

Amenities weren’t great, wait time to get the room was an hour.

Staff was very friendly and clean rooms

Room was clean and very comfortable. Easy and quick shuttle ride to the airport. Will stay there again

Bathroom too low and some smell in the room like mold staff were very helpful

Stayed one night only after a cruise, nonetheless it was a great stay. The room was clean, spacious and comfy. The staff amazing, including the shuttle driver Felix who gave us so much info regarding the surrounding area and amenities. Super close to the airport. Would highly recommended.

Staff and rooms. Only negative was that the rooms were dated.

We called 9 times for the shuttle and hotel phones were not working so we ended up having to pay for an uber from airport to hotel. When we arrived we were told they had a power outage with no apology or accommodation offered. We were then told elevators were not working and to use the service elevator, arrived at service elevators to find they were out of service as well. We were then told by front desk staff to use the stairs to get to our room on the 7th floor-WITH OUR LUGGAGE, and were offered no assistance!! The room was sweltering hot and the ac did not work, and the bathroom floor and tub were filthy. This is our second stay here and after this experience and the price we paid for one night, we will not be staying here again!

Check in was good, meal in bar good then went down hill. Lift not working after dinner had to use service lift. Couldn't have a bath a plug was broken. Top it all toilet over flowed at just after 7am. Hotel did act quickly & changed our room, complimentary breakfast & refund staff were very apologetic.

House keeper went in our room when we were not there. Reported it to front desk got attitude from the girl and she I had just come in and to call in the morning. Morning came informed morning manager and she didn’t seem to care. Horrible expirence and breakfast lunch and dinner is not complementary.

Good location, clean room, delightful people.

Good

Very clean room and cleaned daily. Staff was very nice.

I believe this hotel needs a major overhaul. Everything is old and outdated.

Rude and unprofessional front desk staff.

Good

The room could use a little more attention. The ceiling had black stuff (looks as if there was a leak previously) and the curtains had stains. Other than that it was good. The staff was AMAZING; everyone was extremely nice as well as the parking attendant. GREAT SERVICE AND GREAT COOKIES.

Good stay

Room was not cleaned properly. It had a damp smell. There was hair in our breakfast. It was old and didnt look like the pictures.

room was clean when we got there. and also cleaned everyday while we were gone

Floors in room dirty and bathroom renovations left debris is tub, on floors, on walls.

Everything is amazing no complaints.

Got here a couple hours early n our room was ready. Food downstairs in bar was excellent. Nice large,clean rooms and of course cookies 😋😋😋

All good

Clean older hotel room. Decent amount of self parking. Was able to do a late check in.

We arrived very late but the stage as very accommodating

Clean room. Friendly staff. Close to restaurants

Had to request washclothes most days.

Nice view, very clean, friendly atmosphere

Shower would not drain, paint in the bottom of the tub, the shower gel wasn't stocked. One diaster after another. I expected more from a Hilton hotel.

Originally, I was locked out of my room for the night but was given another room and was to be refunded. Overall good place to stay and enjoyable.

It was ok

Bed , pillows, cleanliness, location

Room very clean and staff were very nice. The only negative is that towels and garbage are not replaced daily.

Yes

Breakfast is not free and parking. Everything else is very excellent.

Rooms are spacious but a bit older. I am satisfied with the rooms. Smart TV available so kids were super happy too. Staff was nice and courteous and they accepted request to store luggage before check in without any hassle. I didn’t go for breakfast due to early flight, so can’t comment on it.

The room itself was in good condition. Very little towels, asked staff for more and they were never brought up. Bathroom tub did not drain well, toilet did not flush well either. Room was freezing cold

Clean

The staff at the front desk during check in didn’t seem happy to be here. There also wasn’t any wash cloths in the room.

Nice staff

Good hotel and location. The air conditioner is very very cold and the thermostat does not work

Parking was secure, but it was hard to find a parking spot

The check-in process was awful. Two people and a very long line. Terrible customer service - these are not well paid employees that want to make the customer happy. No washcloths at all. Finally brought them to the room 2 hours later. Nice and pretty hotel - but the service does not live up to the looks.

The bathroom needs upgrading, the parking is a rip off. The location to rhe airport is good.

Room not ready until 6:30 pm. Check in was at 4 pm.

Not even a single thing was good with this Hotel and staff. Stsrting from check in to check out whole experience was terrible. we went there early as per flight and asked for early check in and we were ready to pay for that she said they dont have any provision for that. She said I will try and call you once the room is ready. she called me at the time of original check in which was 4 pm and still they gave me different room which i selected at the time of my on line check in. I will never go there again

We paid for breakfast and again they charged us on this could you pls check and get us back the money we paid for break fast

Our pillow cases was dirty and the staff was slightly rude,I didn’t understand the logo double tree where your cookies await meant we got in late our first night wasn’t greeted with a welcome we only had one face towel one had towel and one big towel in our room we had breakfast at the restaurant it was awful it was really cold however they did remake us some French Toast but the other food was really cold and the host was very rude to us it took another employee to suggest they give us fresh French toast… once we got it we was told we only had 10mins left but it was other guest sitting as well people was still coming as we were leaving they treated us like the as if we weren’t paying for our food…..

The floors were disgusting. Had to walk around in our shoes. Our bath tube was filled what. Lack crap. Looked like mop bucket water. Ew ew ew.

The staff was knowledgeable, attentive, and welcoming from the moment we arrived. They addressed our needs promptly and ensured that we felt comfortable throughout our stay. Housekeeping also exceeded expectations. Our room was cleaned daily without exception, with fresh towels replaced and beds made each day. This level of service has unfortunately become less common in recent years, so it was refreshing to experience such consistency and care. That said, there were a few concerns that impacted the overall experience. The most significant issue was the parking fee of $22 per night, which was not disclosed until the day before our stay. Since we booked through a third-party service, this fee should have been clearly stated upfront. When traveling unexpected fees can be frustrating, and this additional cost was disappointing. Valet parking was available for $30 per night; however, even with paid self-parking, parking availability was extremely limited in the evenings. On one occasion, we were forced to park approximately a quarter mile away and walk back to the hotel after a long day.

All good - great staff

Great hotel!

I stay for 2 night love the hotel the staff and the double chocolate cookies

Dirty old and noisy. Rude shuttle driver

The staff was welcoming and respectful.

CLean room, no soap next to sink but other than that all good.

.

Pretty cool.

Clean and convenient. Great service. Friendly, courteous staff

The shower didn’t drain, leaving the tub to fill up with scum, and was leaking all over the bathroom floor. The sheets did not seem freshly laundered, including stains on pillowcase. The front desk staff were the only positive.

Fantastic stay

Nice hotel however, they had problems with the toilets not flushing and smelled like mildew and they moved us to another room and the Mgr Marie said to contact Expedia to get a discount on my room for inconvenience ! It’s documented on my account if you can contact them. The maintenance guy said they are working on the toilets and the heating was not working as well so they had to fix it... it was a bumpy road .

at midnight already tired and something happen like that..

Paid breakfast. Airport shuttle service is great.

The bathtubs in the bathroom were not as clean as expected, and a few members of the front desk staff were less welcoming during the check-in process. The transportation drivers were extremely pleasant

Every thing was good but parking was extra and it didn’t say ahead of time

Staff was very polite and customer service based and the shuttle was great

I was disappointed when arriving. I was never told that the rooms are first come first serviced. I had a reservation but upon arriving they had no room for me. I had to wait 2 hours before I got a room.

This room was dirty under the sink in the bathroom. There was only one towel to show with. There was no hand towels. I went and asked for towels and they said there was none available.

The tub was very dirty

The room was dirty when we got there. Tub was not clean, the guess before left liquor glass with liquor in it. Had to call multi times just to get wash cloth and towels.

Waited 2.5 hours to get into our room. Check-in was at 4pm and we got our keys at 6:30pm. When we reached our room we could not adjust thermostat. They sent a maintenance person up who got it to our desired temp by removing panel from wall, but still we were not able to change the setting. Just very strange and awkward. Probably wouldn’t choose to stay here again. Not a good first experience.

I would definitely stay there again

The food in the main dining was good, but they were limited there as well. They didn't have any Ruben sandwiches.

Nice lobby area, warm cookies when you check in, clean room.

The sound proofing in the rooms is not good. We could hear the conversation of the people in the next room as well as every-time the toilet flushed The valet guy on Sunday Dec 7th in the evening was awesome as the rain was pouring and he was getting my car for me.

The room was fine, the bathroom needs major improvements. There are no facecloths in the bathroom. The condition of the bathroom is very poor.

Everything was good

Everything and everyone was awesome!!

The shower was not up to par. Drained slowly and leaked.

Staff was amazing!

Had really bad experience from front desk staff. She was really rude and unattentive.

Very satisfied

airport shuttle was very convenient, room service was excellent too

Pool was nice and hotel location great. Shuttle service to airport great too. However, hotel is old so room were old.

There was very little hot water for the shower .in room 712-only one of us could take a shower and even that was NOT very warm!

Complements for housekeeping. Very professional and always willing to help. Thank you for a clean room.

Love staying at the double tree

Clean room

The room wasn’t so great and had a smell of humidity.

N/A

The room was clean and the staff was friendly.

Room was not what I would expect and bathroom was poor

We

Great place

Friendly staff, easy check in & parking, variety food & drink options with out leaving hotel.Restaurants near by. Comfortable & clean room. Bed was so comfy!! And warm cookie @ check in was a delicious treat! Check out & valet parking made our 3 am depature seamless.

good bed

great property! loved how close and efficient shuttle service is. very friendly shuttle staff, clean common areas, quiet hotel for louder area.

Check-in was easy. The rooms were clean and they were very common towards me in regards to my service dog five stars.

.

Although first impression was very favorable...our room (107) had a few issues. Bathtub did not drain and several times we had to lift back top of toilet to reconnect the chain to get it to flush. We did mention both issues when we checked out so hopefully things got fixed before new guests arrived.

Everything was amazing, fiod, staff, clean, comfortable and they have a free shuttle to the airport

I was only there for a short 2 night stay. The staff was friendly and welcoming, room was clean and comfortable. Overall, everything was fine.

Front desk staff were nice and the women at the bar could not have beem nicer and more attentive. They are assests to this hotel.

Wonderful

Great stay! The room was clean, the bed was very comfortable, and the breakfast was excellent with plenty of options. The staff was friendly and welcoming. Would definitely stay here again.

The room was spotless and team was courteous. I would definitely stay here again. The restaurant that’s called the Landing. The chicken wings was on pork 10 out of 10. The fries was the bomb. I love them. This place is great.

Clean and convenient location. The free shuttle service is a big plus! The shuttle drivers were helpful both to and from the airport. Room cleaning service did a great job. Overall it would have been excellent except for Maria, the front desk supervisor who was not very helpful and had a rude stance. One person could really ruin one’s stay. Sorry, I had to say it. She could benefit from additional customer service training. Otherwise, it would have been 5 stars instead of 4.

Clean room, close to the airport and shuttle is available every 15 minutes. Very convenient.

Room spotless and comfortable. Elevator confusing until you learn you have to tap room key before it will work. Great having a bar and restaurant inhouse which stays open past 9.

Very clean hotel

Bar tender and bar maid that brought the food to the room were excellent!! Front desk clerks at check in and at check out need retraining

Service was terrible. I sat in the restaurant for 15 minutes and was never approached by any server and I ended up leaving, I asked for a wakeup call at 4 30 AM for a very early flight as my phone would not charge. NO CALL. Lastly the chocolate chip cookie that is the brand identifier was nowhere to be found. Needless to say, I will not stay at this property again.

Nice place staff was helpful

$22 self parking is a bit steep for the area .

Room was clean, building had great ammenties and loved the infused water they offered for free by the elevators! So refreshing!

Great place. Clean and comfortable . Great staff

Excellent!

clean room, courteous staff great hospitality from everyone also the parking attendants, ,friendly employees front desk and house keeping

Nice room, comfortable room!

Yes it was

super friendly

The staff was rude and not polite. Very unprofessional and the rooms were dirty.

Ac didn’t work properly

The room was spotless and staff were very quick with check ins

Staff held us up at check in for 30 minutes when i had already picked out our rooms and said they were checking for rooms with 2 beds. They never came in our room to clean after we talked to someone twice about them coming back in 5 minutes. Lastly, the room had a very bad smell like someone had walked into our room and used the bathroom with the door opened right before we went in. I enjoyed my experience the previous time but i’m not sure i’d recommend it to a friend.

Good service and chocolate chip cookies were amazing!

Awesome airport hotel. Modern and convenient. Had to call for them to send the airport shuttle around just FYI.

Yes

The staff was super hospitable. Great shuttle service. We arrived late, left early and I had a little problem created by Expedia. The front desk manager was understanding, even though it was not their fault, and took great care of us. Plus, late night cookies. . .

Clean , nice Hotel

Great stay. Loved that it was centrally located. Free shuttle came in handy. Not fond about the fact that there’s no laundry room there. Otherwise it’s a good hotel to stay at.

It was a pleasure to be assisted throughout by John the valet and Isabelle on reception. The service was fab, the warm cookies and water just what we have come to expect from doubletree .

There was so much noise that it was hard to sleep. Every time the fan came out it made a really loud noise. This happened every hour or so. Also, Breakfast started at 6am so you weren't allowed to sleep in as you heard the restaurant downstairs.

Room was nice, yummy cookies at check in and shuttle to the airport was so smooth!

Fantastic room excellent cookies

The room was clean, a very noisy toilet and coffee pot was plugged in, but the extension cord that it was plugged into was not. Took a while to figure that out.

Clean room ,Safe was very nice and the hotel was nice.

Staff was courteous and friendly. The lady working the Starbucks cafe Sunday morning 11/16 was really nice and made our drinks well. The only issue we really had was our towels. One of our towels looked clean at first sight, but once I used it after a shower, a bunch of small hair (think of hair residue from men shaving facial hair on the sink) was all over my body. It was so gross. I took a closer look at the towel and there was a lot of hair stuck in the little fibers on the towel. I showered (again) and had my friends call front desk for more towels. Once the staff that came by brought a set of towels, I tried to explain to her and show her the towel, but she just took the towel and said "it's okay" (as if I'm apologizing) and her nonchalant response made it seem to me that the dirty towel they placed in a [Hilton Honors Member] room wasn't a big deal. I had always felt good staying at DoubleTrees (my preferred choice of Hilton hotels) because of the cleanliness - now I'm not so sure.

There was no hot water in the shower in the morning, but there was hot water in the sink did not report it because I had to leave to go to the airport. I do believe I told someone also no continental breakfast you had to pay for breakfast otherwise nice room very nice staff. Thank you for this day.

Double tree is not a cheap motel, so I expected a better experience. However, the room was very old and clearly not well maintained. What was even more disappointing was that on the second day, the “fresh” bedsheets had a large stain and a long hair on them, which made it feel like the cleaning was not done properly at all. For the price they charge, this level of cleanliness is unacceptable. I hope the hotel takes these basic issues seriously and improves their cleaning and maintenance standards.

The stay was good I just didn’t like that we had to pay $20/day for parking

Clean room

Very convenient to airport. Comfortable beds and clean room. The shuttle service to the airport was great with regularly scheduled service times.

room was great and front desk lady at check in was amazing. I should have gotten her name but it was extremely busy.

The tv was damaged. Other than that it was a pleasant stay. Staff was very courteous

Staff and cleaning crew was very good, very nice area too

No blow dryer or glasses. We could not adjust the temperature and it was blowing cold all night. Food and service was great at the restaurant though. Room was very nice. I called the and they brought the dryer right up . I forgot to let them know about the ac issue though.

Great location.

All good

Room great staff friendly

The room was clean and I enjoyed the chocolate chip cookies the staff was rude upon arrival it was 2 am I had just came in with a suitcase and you asked are you checking in I was already upset because I had to keep calling for a ride to the hotel that never showed up

Courteous staff, great amenities

Nice room and friendly staff. Check in took a while and no bath towels in the room.

The room nice and the staff was fantastic

Staff was amazing. I did come back to the room a couple times and i noticed it was exactly how i left it. Other than that it was an amazing experience. They’re extremely accommodating. If you’re here for a festival like i was this is a great place to be. I loved the 24/7 fitness centre

Clean Room

Room wasn’t ready until well after check in time. Had to sit in lobby for 2 hours until a room was available. Reserved 2 queens, but they could only provide 1 king. No hot water in the shower. Just not at all impressed

I was to get an early check-in room, giving me more time to attend an event I had planned the trip for.

Horrible experience. Never do it again

Room was clean, really neat to have an indoor balcony, waitress at the bar was super nice and made great drinks

Run down hotel

Everything was great.

Parking was easy but cost, even as a guest so add that to your daily expenses…overall nice place, room had a damp smell upon entry and should have a bathroom ventilation fan installed other than that staff was great and helpful with questions and restaurant was busy…overall good night stay

Beautiful hotel. Room was clean. Staff was wonderful. Hotel is close to everything.

We had to change three rooms due to unsanitary room conditions

Clean room and amenities

Love the coffee shop and the elevator!

Yes

I was given an accessible room #325 and the shower head was stuck at an awkward angle and the height adjustment catch was missing. You could also hear the person on the other room taking a shower at night so much that I actually thought that water was running in my room. People were not friendly either. The only thing friendly were the shuttle drivers. The inside staff did not seem very happy.

nice clean room and hotel . Location was great for ua as we had parked our car at the parking spot right next door

Every aspect of the stay was great

Room was clean and updated, atrium area was a plus.

Nice place

Pleasant staff, room was very clean

airport shuttle was easy to use and convenient. Good walking distance for food.

Room was spotless. Gentleman that did most of my valet parking was so friemdly

Location, restaurants within walking distance, pool, people, shuttle to and from airport, value for the money

The airport shuttle driver was good and friendly. The front desk staff were helpful, got us in our room early, provided info on a return shuttle to the airport and confirmed the time change happening overnight. The hotel was clean and welcoming I will definitely be staying here again.

everthing was great

Nice room. Good food. Very clean.

Room and bathroom were cleaned.

Very clean hotel. The hallways smell amazing 😍

We didn't stay at this property and we requested a refund which they said Expedia was responsible for a refund not them. Low rating is based on the hotel's customer service

Great

Clean great staff super convenient to the airport

Everything was perfect

Booked this hotel for a family of 4 last week cruising out of Canaveral and WOW!!! Less than a 10-15 minute Uber or hotel shuttle ride to MCO and less than an hour ride to Canaveral. Their complimentary hotel shuttle runs every 15 minutes to MCO. Our flight arrived earlier than expected and our room was not ready but Isabel at the service desk gave us a free breakfast voucher anyway! If you have the time make it to the restaurant, ask for Emilyann... She is absolutely incredible. Her customer service was impeccable and my children loved interacting with her! She had other local recommendations to try but we had no reason to go anywhere else. The food is amazing! Our family valued the service from this hotel so much that we canceled our return hotel stay with another property and rebooked at this DoubleTree. Furthermore, on our return trip we were early for check-in but the front desk knew we had rebooked and had a room ready for us! Don't look anywhere else, book here and you will not be disappointed.

Had an issue with the hotel the first morning. Thanks to the manger there she cleared up some stuff the rest of the stay was a fairly ok stay

Nice hotel

Excellent hotel for relaxing

It was just a 1 night stay but the whole experience with the Double Tree was exceptional!

Celan room

Yes shuttle was good

First time in Orlando so I called the previous day to check how the shu

Very nice hotel. Lives up to the Hilton name.

Very good location,clean,and friendly

The valet were very nice and the hotel staff tried to accommodate me with our early morning arrival. Unfortunately they didn’t have a room available. The room was clean and it was quiet.

Easy access to airport. Restaurants and stores walkable distance. Free shuttle.

Nice stay before my cruise. The hotel was a bit dated but a very good stay. Would stay here again.

Great clean place !

Shuttle and gentlemen helping with parking were great. Room was extremely quiet except for the person in the room next to us who was speaking to someone EXTREMELY LOUDLY with no consideration. Bathroom was updated very poorly there was gray paint

Room clenlyness needs improvement

Clean room, nicely updated property. The bar and dining options were surprising delicious, and had a great staff! Tins of restaurants around the hotel, easily walkable distance. Had a great nights sleep before my early flight. Right across the street from The Parking Spot.

Loved the AirPort shuttle and the property overall

Nice hotel. Clean property with friendly staff

Did not like a fee for parking as a guest.

The staff were amazing!

Ideal location from airport and to events within proximity. Parking is adequate and the surrounding areas are well maintained. Staffs are courteous, always smiling and respectful, highly recommended 😊👍

Location is convenient to the Orlando Airport. Front desk staff was friendly, provided water bottles, and cookies for first time customers. The room, bathroom, and beds were okay. The curtains blocked all light.

It was a good I will be back

very good overall

Rooms over courtyard are noisy.

Was only in town a few days. Hotel was clean and staff was very good. Area around has a lot of dining options and close to airport. I recommend.

Disappointed with the front desk service. Our room was not ready at 4pm (check-in time) they said we had to wait and would call when it’s ready. They never called, we went back to the front desk at 6pm then got our room. The room needs maintenance, the shower was slow to drain. The overall property doesn’t seem to be taken care of (I.e. dirty glasses left on tables in common areas and used pool towels left on the deck chairs) and no clean towels were available for the pool.

Horrible smell in the room, smelled like wet sour towels, mold present. Couldn’t stop sneezing for one hour in room. Staff very responsive brought ozone machine & asked me to leave for an hour. Delicious meal at the little Bistro, great service. Its obviously a moldy carpet issue in many rooms

The property is dated, could use some renovations especially in the restrooms. Numerous cracks and rust around the bathtub. But, overall I highly recommend this property. It is very clean, quiet, and the airport shuttle is the best. I will definitely stay here when I return.

Appreciated the fact that at 5:30am, they had two airport shuttles to accommodate both guests and flight crew to get to the airport in a timely manner. All staff members were friendly and helpful.

The cleanliness of the rooms left something to be desired, as did the breakfast with few options.

Good

Nice staff, and quiet area.

Easy shuttle and close to airport. Great value

Room was clean

Unfortunate that our room smelled terrible, like cigarettes and smole on the floor we were on... I slept, but not well. As the mattress was really hard as a rock. I would venture to say that we would not recommended this property at all.

Great stay! All the Staff we encountered were very courteous and friendly (airport shuttle driver, check in desk and the bar staff).

Paid a high price for one of the worst rooms. Only one curtain, room was illuminated all night since it's right above the main entrance. Shower showed the dirt etc. from over the years, nothing prevents water from getting out, whole floor gets covered in water. THE WORST: Put the do not disturb tag on my door, came back at end of day and it was on the floor and my door open! My room's door was left open all day. Their valet and parking is stupid.

Staff was extremely friendly

There was no airport shuttle. That’s really my only complaint. They have a shuttle to the same hotel but in a different location:/

Airport shuttle a plus

Totally satisfying-everything was beyond standard

Airport shuttle was very easy to find & agent loaded my luggage with care

The day people at the desk were not friendly, not helpful. Basically everything was "it is not my job" including what seamed to be a female manager

Very close to MCO. Great staff. Clean rooms. AC was set on auto so if you didn’t adjust thermostat low enough it would blow hot.

Beds were tiny. No freezer

Love the cookies! Friendly staff and airport shuttle convenient

Super comfortable beds! Nice spacious room. Very friendly nice shuttle driver

Great service! Late night check in but still 5 star!

everything was clean, staff was helpful and friendly, would stay again

Perfect airport stay!

Reception, Employers professional, respectful and very helpful

Door lock went out of battery and staff was there fast within 6-7 minutes to fix it.

Airport shuttle. Staff is nice and helpful

N/a

Great location hotel clean and the staff was very nice.

loved everything, super close to attractions, staffs are amazing, definitely coming back

Airport shuttle was awesome and easy to use. We only had to wait a few minutes. Our AC stopped working and we had to switch rooms at midnight, but they were very accommodating.

Great customer service and the chocolate chip cookies.

Airport shuttle pick up was quick and easy. Appreciated the friendly staff after a long travel day. The room was OK for the value - bed was squeaky. I would stay here again.

The property was nice and clean, the staff efficient, fast, and friendly ready to answer questions. The shuttle service provided very good service in picking up and dropping off. I would gladly stay here again

Great staff, excellent shuttle, good food in the restaurant.

They were saying they had a separated room but we didn’t get what we were expecting. Also paying for breakfast is absolutely ridiculous because you have to pay for parking and breakfast is crazy for the amount you pay for the room period

The hotel is very clean, and convenient to airport.

Overall the property is good, but I use to work in a 5 star hotel before and I know good service and bad service. I just think maybe you guys need to train your staff members how provide better customer service. I had an issue your staff should always apologize to the customer on the company’s behalf. I didn’t get that from your staff. I telling my wife that I start up a company about teaching hospitality staff how to treat customers like they really matter.

The lobby looks to be updated and nice. The room was starting to show some wear, but it's Orlando and the hotels are full much more often. Food in Lobby at restaurant and Starbucks was very good. Overall, I would recommend.

We loved it, very convenient, and clean.

Good

Very friendly staff and clean facilities.

We enjoyed staying here. Staff responded fast to problems once notified. Walking distance to dining areas and shopping. Bathrooms could be updated

The hotel was great but the staff was amazing, very friendly, knowledgeable people.

My husband and I had a great stay. The hotel was clean, staff were friendly and breakfast was delicious. The daily parking fee was the only thing we had an issue with. I would recommend this hotel.

El día de mi llegada las 3 chicas que estaban en recepción me trataron muy mal

The room we stayed at was pretty good except for a couple notable items. The room doors closed extremely fast, I found myself fighting to keep the door open or blocking the door from hitting my wife when entering or exiting. The tub in the bathroom leaked constantly and the drain plug hand a bunch of silicone around it but unfortunately did nothing at the entire thing was just resting in the tub, totally detached. The safe stopped working during our stay as well. These are very easy quick fixes that I think once rectified, would make this and easy to recommend property.

Great

Everything was great!

Hidden fees

Super

Accomodating

The room was clean, comfortable, and well-maintained. The amenities were great, and can't forget to say the bed was extremely Comtarbel beat bed hotel I've stayed in. The atmosphere throughout the hotel was welcoming and relaxing. It’s clear that the team here truly cares about their guests. Will defitnetly will stay here again :)

I wish there had been a laundry room

All was excellent at this hotel, but the sink, shower and toilet were very poor in draining

Very good

Everything was clean, room service it top notch! Food was amazing not like fancy overpriced restaurants. Loved everything 5⭐️⭐️⭐️⭐️⭐️

Loved the cookies they gave at check in, shower didn’t drain well but drained well enough. I’d say it’s a good hotel for a 1-2 night stay.

Clean room

Excellent hotel

Air conditioner was terrible in room. Wife was extremely uncomfortable. Nothing done to correct issue.

Excellent! Clean room, quiet, shuttle service very good, very fast came.

Wonderful staff

Clean rooms, comfortable beds, cookies and water provided, fridge and microwave in room. Very quiet

Front staff was great. Check in a breeze. Clean hotel. Free shuttle to airport was awesome.

One of the beds sheets were dirty I called to get it change it took 2 calls and a trip to the front desk to get someone up to change the sheets the housekeeping lady then changed the sheets and discovered that the sheet that she was replace on the bed was dirty also so she had to take them off the bed and put another set on to go to then tried ti put the dirty comforter back on the bed which I showed her that it was dirty also. The next morning I also discovered that the pillows on the other bed had black stuff on it also was not satisfied with my stay

Nice

I really enjoyed my stay at the hotel. The service was wonderful, but there was one issue, I wasn’t able to access Netflix, as it kept showing no connection. Other than that, everything was great.

Everything was excellent, thank you so much!

First day all was fine. Next day our room was not cleaned or made. No beds sheets or towels changed or replaced for clean ones. The elevators were not working all day and following day. We have to wait along with hotel visitors and cleaning crié to share a cargo elevator (one), we didn’t have our room done until midnight after calling three times, there was no ac in the corridor outside our room, the ice machine didn’t work. Nobody fixed this in like 24 hours. Breakfast was good. Will not stay here again.

The AC didn’t really cool properly

Exceptional staff

The pool was dirty, and it had a lot of Clorox. Besides that, everything was perfect to my liking.

Great staff and a very nice comfortable room. The staff were friendly and helpful.

Best pillows

The room was very nice and clean! The staff were very polite and showed a lot of hospitality! I also appreciated that they had a SMS line for any services I may need or even just to check in with how I felt my stay was.

Awesome

Love this property

Great room

Room very clean

I only used my room and the lobby. I stayed on the 10th floor and the WiFi didn’t reach my room. I couldn’t watch any streaming service or do any work from my room. It was very inconvenient. I hope that’s not the norm and only because of the storm. But everything else was lovely.

Everything is very good 👍

The toilet is not flushing properly

Breakfast included was good value clean room convenient

Nice and clean

Hotel was nice, however room had a musty smell.

It was a pleasure staying there

Pool had no hot tub. Kind staff but not very helpful. Very expensive bar. 2 drinks $34. Just not a great experience. Very mediocre. Nothing great. Just meh.

Best hotel experience I’ve had simply because everything was flawless and there was no issues.

Towels. Maybe different soap. Everything else is amazing!!! Would love to stay on one more or different locations.

Good all around!

Our first room smelled like mold and front desk was extremely helpful and switched us right away!

The hotel itself was very clean, very nice the disappointing part of my experience there was with the front desk staff, very rude, not pleasant, not welcoming, lack hospitality. Made me not want to asked any questions while I was there. And it was like that with the front desk people when I arrived and all throughout my stay and the icing on the cake was the front desk woman who checked me out, she was the rudest one of all! Need better training of your front desk staff the only polite, welcoming, approachable staff members was the ladies at the bar and housekeeping, the servers name at the bar was Emilyann she was the nicest one there!

Great location and very clean

Nice place

Excellent hotel! Clean and good amenities

Very nice place to stay.

They have Bed bugs

Seamless check-in process and staff was very friendly.

Great property for staying before flight and parking car during trip. Breakfast was great too!

Very nice

i didn’t like that you have to pay for parking. it was a nice place though, very clean

Gym

I always like the cookie, staff were very helpful and courteous.

Great hospitality!

I had to change my room from 8th floor and did get a much better room. walls are thin. hard to get a good night sleep. But the second room they put me in was much better. Shuttle driver was very friendly and courteous. All in All -good

Would definitely recommend. Close to restaurants, shopping and airport. Very convenient!!

Quick check-in/out and friendly, welcoming staff.

Awesome

Nothing

Friendly helpful staff. Great breakfast buffet

Toilet didnt flush.room smelled musty. Very sparce coffee accessories. No -do not disturb sign. Bed very hard but pillows were soft. TV only got 2 channels.you have to pay for parking!

UNIQUE AND CONVENIENT

Overall nice but no soul

If someone is doing a digital check in, we should be notified that you still need a physical card get into the parking lot.

Just stayed one night. Was perfect for it.

Nice

The bathroom was moldy, wall paper coming off the wall, a leak in the ceiling

Np

I was allowed to check in early. Very kind

👍

tzrz

Best sleep ever ! Thank you

I arrived super early for check-in around 9 am and they were able to put me in a room. The staff was so friendly and super helpful. Just a great experience overall

Excellent customer service

Excellent!

I stay here every year. The staff is friendly and helpful and the rooms are comfortable. Highly recommend it.

The woman in the coffee/snack shop was really personable, friendly, and a good barista. The bartender was friendly and quick. A a Hilton Honors member I expected better.

Very good customer service

Waited quite awhile for the bus to pick up from the airport. Many others came and went as I waited.

Nice

The staff were very accommodating. They made sure we had a pleasant stay. The Market was also a great convenience and the food items were tasty. I would return to and recommend this property to friends and family.

The shuttle service was amazing and the driver extremely informative and helpful.

How clean and quite it was and friendly staff

Nice quiet clean hotel staff is nice

I came in to catch an early morning flight, I just needed a comfy bed, hit breakfast and shuttle to the airport. There were lots of other options in the vicinity for a lot less and breakfast was included. Everything else was excellent. I had already booked my return overnight stay. I will just skip the breakfast and dine elsewhere.

Airport transportation was a huge plus

Absolutely exceptional. Our shuttle from the import was quick and easy, and upon arrival we were greeted by Marie and Allison. They were friendly and welcoming and went above and beyond to make sure that our stay was enjoyable and relaxing, from getting us squared away to helping with bag tags for our cruise as we were checking out. Will be staying again when I’m in Orlando next, would rate higher if possible

Decent enough overnight hotel with free airport shuttle. Nearby dinning options.

Perfect hotel for one night

The room and staff were great, but the elevator was broken and using the maintenance one was odd.