Castle Hotel, Autograph Collection

Friendly staff and spotless facilities make this a great place to stay with your family.

Absolutely loved staying at the Castle! The he staff were friendly and the service was unmatched! I would give them 11/10 stars if I could! We will most definitely be back in the future.

Great hotel. excellent location and vibe. Very relaxing pool area. Older in need of some TLC with painting and renovations in process.

Exceptional

Didn’t care for the ice machines to be broken. The rooms could have been better accommodating with the cleaning which was very very poor for the amount of money you’re spending . The bedding was dirty and obviously not changed from the previous guest. That is unacceptable and I’m very disappointed in that.

Stayed one night it was good breakfast was amazing

Centrally located, just off of I-Drive with easy access onto the strip. The hotel is well decorated, modern-feeling and superb value for money. There is no courtesy room - so if your flight is late, make sure that you’ve made prior arrangements or booked late checkout.

Overall, the hotel is in good condition; however, the room was not 100% clean, and they did not come to clean it during our stay.

The staff at our check in made our life awful.

Great place warm welcomes with a tiara for the little princesses! They had fresh cookies and doughnuts for Memorial Day weekend. The pool was perfect! Was so clean and nice!

Exceptional

Superb

Good

Clean, spacious room

Exceptional

Very friendly staff. Clean rooms and sheets

Breakfast was very bland and staffing was very rude

Cleaning crew is top tier!

loved the staff, fresh cookies and happy hour.

Love everything nothing to complain about. Would stayed again

Love everything nothing to complain about. Would stayed again

Good

Everything was nice and clean and very friendly staff!

Exceptional

Good location friendly staff lovely rooms. Bedsheets tipped/torn, bin not emptied, glasses not washed, used towels not replaced woken at 8.20am on checkout day?? Aircon in corridor blasting all night, noisy and cold.

Nothing

Exceptional

Very good

Great room

Check in was lovely, staff was helpful and friendly, easy in and easy out!

Location We were always having to ask for everything all the time

Wonderful

Super nice and clean rooms !

Staff were really helpful and friendly, bar was excellent, rooms were spacious and comfortable. Pool and hot tub were perfect and the towels around the pool were changed regularly. Overall an excellent stay. Cannot fault the hotel, the staff or service.

Nice hotel

Exceptional

The location and the cleanliness of the rooms The staff weren’t friendly and seemed to be annoyed that we were there and I didn’t like the parking that shouldn’t be an additional expense it should be free or included in the price

The location and the cleanliness of the rooms The staff weren’t friendly and seemed to be annoyed that we were there and I didn’t like the parking that shouldn’t be an additional expense it should be free or included in the price

Wonderful room

Very nice Nothing

Very nice Nothing

Very uncomfortable, bes

I did not have breakfast on site.

Passable

Location is perfect 5 min from senior frog, Dennys, Boston lobster feast. Next Door to golf , icon park 3 minute walk

Location is perfect 5 min from senior frog, Dennys, Boston lobster feast. Next Door to golf , icon park 3 minute walk

The reception staff were friendly and welcoming The hotel itself felt very outdated, and the room was not clean. The breakfast was very limited with few options, and the service during breakfast was very poor. Overall, the stay was disappointing and did not meet expectations.

Good

It was average for the price. Our room was not ready until an hour after our check in time. I was supposed to receive a call/text/email when it was ready and never got it. I luckily checked the app and saw a room number had been assigned.

Friendly staff, clean facility, easy check in.

Beautiful hotel, friendly staff, lovely room with elegant details and art. There was a high pitched humming sound from the AC that was a bit annoying..

Staff was excellent

Clean and friendly Na

Walking distance to Icon Park. Miniature golfing, restaurants and bars

The distance to the international drive Ac in my room not working properly and bathroom overflow

The restaurant!! Lack of toiletries

Very nice hotel. I just wouldn't recommend the in house restaurant/bar. Very overpriced.

Very nice hotel. I just wouldn't recommend the in house restaurant/bar. Very overpriced.

I was not told there would be a parking fee so that was unexpected

They also tried to charge me a $300 deposit when the reservation clearly indicated it would only be $100. This was completely different from what was advertised and felt very misleading. Because of this unexpected extra charge, I decided to leave and not stay at the hotel. I do not recommend this property due to the lack of price transparency and the surprise fees at check-in. Travelers should be careful and confirm all charges beforehand.

The design n decor of the entire hotel

Excellent

Excellent

very nice hotel

very nice hotel

The location, the design and decor, the comfy beds and great shower with good water pressure The floors had crumbs on them, didn’t look clean and the body wash and shampoo in the bathroom were completely empty. No one checked to make sure they were refilled properly

The service, the facilities, and the room were very clean and well maintained. -

Friendly staff, clean room, and very quiet

Friendly staff, clean room, and very quiet

A solid 3.5 star hotel and decent location. For Disney the location is a bit far with the typical Orlando I-4 traffic, but for Seaworld and Universal great location. Also has plenty to eat and do walking distance, even on a weekend night the area is lively and safe to walk. Our room is a good size, clean, and fairly updated. No major complaints. Maybe better pillows but otherwise we were very happy with our stay. Staff were good, and the hotel is well kept and clean.

A solid 3.5 star hotel and decent location. For Disney the location is a bit far with the typical Orlando I-4 traffic, but for Seaworld and Universal great location. Also has plenty to eat and do walking distance, even on a weekend night the area is lively and safe to walk. Our room is a good size, clean, and fairly updated. No major complaints. Maybe better pillows but otherwise we were very happy with our stay. Staff were good, and the hotel is well kept and clean.

The rooms were very nice ,clean , and spacious. The bed was very comfortable. The staff was really friendly. The pool area very nice. Everything is walkable including restaurants and the Orlando eye. Would definitely stay again.

The rooms were very nice ,clean , and spacious. The bed was very comfortable. The staff was really friendly. The pool area very nice. Everything is walkable including restaurants and the Orlando eye. Would definitely stay again.

The staff was very kind all the time, and the room was beautiful and clean

The staff was very kind all the time, and the room was beautiful and clean

The room was clean, Hotel was very nice I love the atmosphere and great staff!

The room was clean, Hotel was very nice I love the atmosphere and great staff!

Nice place

Nice place

Very courteous staff, room was very clean and the food was delicious. While my burger was over cooked, I asked for Medium and received well-done, the flavors were tasty. My veggie omelette at breakfast was scrumptious. Walking distance to the activities at ICON Park and dining nearby. Good stay all around.

Very courteous staff, room was very clean and the food was delicious. While my burger was over cooked, I asked for Medium and received well-done, the flavors were tasty. My veggie omelette at breakfast was scrumptious. Walking distance to the activities at ICON Park and dining nearby. Good stay all around.

This was the perfect place to stay for one night in Orlando. The room was comfortable, parking was easy (although not included), and we enjoyed a drink at the bar (which was pricey but had good options). I wasn’t expecting to have to pay for parking, but was charged after check out.

Great stay we even stayed till 1:00 to sleep in

Great stay we even stayed till 1:00 to sleep in

Staff, and room

Staff, and room

The staff the was great, it was clean, bed was comfortable.

The staff the was great, it was clean, bed was comfortable.

Clean room and friendly staff

Clean room and friendly staff

It felt like you had to pay extra for everything. Water? They don’t provide it for free—you have to buy bottles in the lobby. Tea? $6 for hot water and a tea bag. It’s supposed to be provided in the room, but they only give it to you once, even if you stay for a week. Breakfast is 5/10.

The room was very hot, ac was not working the second day the maintenance came in early in the morning to check all he did was move the thermostat to the coldest setting. It worked a little but room was not cold as we wanted it to be, for some reason it was hot in the night.

The location, the decor, the rooms and facilities were all outstanding! The property itself was fantastic! The girls upon checking in were OK at best. I felt I was putting one out by asking several follow up questions to the building access and parking access.

The look

The look

Staff are very friendly and the room was great, pool heater is broken and they charge $35.00 for parking at the hotel (not cool)....did they want me to walk to the hotel from Canada

Staff are very friendly and the room was great, pool heater is broken and they charge $35.00 for parking at the hotel (not cool)....did they want me to walk to the hotel from Canada

The room is clean. The window cannot open. The breakfast has continental and full breakfast two choices. When I order the hotel, it was not mentioned. I did not know which one was included and paid.

The room is clean. The window cannot open. The breakfast has continental and full breakfast two choices. When I order the hotel, it was not mentioned. I did not know which one was included and paid.

I've recommended this hotel several times since my stay. It as so welcoming after my encounter with Ryan Urban, and the service at the bar especially during Thanksgiving was above and beyond. They have a good breakfast, the temperature was awesome to go to the roof and watch the distant fireworks, the tiara I received (as an adult) at check in, the robes at request, the outdoor games and "at your service" approach during the holidays was perfect. Thank you! We had 3 rooms and multiple families, and will come back.

I've recommended this hotel several times since my stay. It as so welcoming after my encounter with Ryan Urban, and the service at the bar especially during Thanksgiving was above and beyond. They have a good breakfast, the temperature was awesome to go to the roof and watch the distant fireworks, the tiara I received (as an adult) at check in, the robes at request, the outdoor games and "at your service" approach during the holidays was perfect. Thank you! We had 3 rooms and multiple families, and will come back.

We went from the worst stay at another hotel to leaving and finding this one. I HIGHLY recommend this hotel. The front desk staff was so nice, the room was amazing in every way, the hotel is so beautiful. I won’t stay anywhere else when I come to Orlando!

We went from the worst stay at another hotel to leaving and finding this one. I HIGHLY recommend this hotel. The front desk staff was so nice, the room was amazing in every way, the hotel is so beautiful. I won’t stay anywhere else when I come to Orlando!

Everything here was great, as always. The front desk staff was exceptionally nice!

Everything here was great, as always. The front desk staff was exceptionally nice!

Great place

Great place

I loved everything!

Poor

Poor

However, I was disappointed with the breakfast. The meal, which included scrambled eggs, bacon, toast, and a cappuccino, cost a staggering $74, including the tip. This felt excessively overpriced. Additionally, parking was charged at $35 per night. Considering the overall cost was nearly $300, I would advise searching for a hotel that offers better value.

However, I was disappointed with the breakfast. The meal, which included scrambled eggs, bacon, toast, and a cappuccino, cost a staggering $74, including the tip. This felt excessively overpriced. Additionally, parking was charged at $35 per night. Considering the overall cost was nearly $300, I would advise searching for a hotel that offers better value.

Cute, clean and affordable bit unfortunately offset by the expensive parking and breakfast. Beds were just ok, not the most comfortable. Our room was on the second floor 2 doors down from the fitness area and we got woken up at 7 am by the most obnoxious banging of the weights for an hour. straight. Did not use the pool.

Cute, clean and affordable bit unfortunately offset by the expensive parking and breakfast. Beds were just ok, not the most comfortable. Our room was on the second floor 2 doors down from the fitness area and we got woken up at 7 am by the most obnoxious banging of the weights for an hour. straight. Did not use the pool.

Overpriced parking

Overpriced parking

Beds and breakfast were ok. The amenities were not great. The staff was amazing.

Beds and breakfast were ok. The amenities were not great. The staff was amazing.

Staff was fantastic and room very clean. Great location to walk to restaurants and activities

Staff was fantastic and room very clean. Great location to walk to restaurants and activities

We also emailed the manager to share our concerns, but never received a response. Being ignored after raising such an important issue only added to our disappointment and left us questioning whether bias may have played a role

We also emailed the manager to share our concerns, but never received a response. Being ignored after raising such an important issue only added to our disappointment and left us questioning whether bias may have played a role

The hotel is nice as well as the location. The breakfest was well priced and very good. They offer free Starbucks coffee in morning which is great. They have a washing and dryer. Had a very big modern mini fridge. Things I did not like. The mattress was very used and sinked in gave me very back pain by day 3 Had to change side with my daughter as the other side was not caved in. Pool was not heated, my daughter called it a popsicle. Why would they cheap out on that is beyond me. The cleaning ladies had attitude and didn’t clean well ( did not restock tissues. Cups and such) and came around 4 pm everyday which is extremely late so never came home to clean room. The toilet paper was extremely thin and cheap So They have things they could work towards. The staff was very polite and welcoming. You could see they were trained to communicate and service well at probably a 5 star worth.

The hotel is nice as well as the location. The breakfest was well priced and very good. They offer free Starbucks coffee in morning which is great. They have a washing and dryer. Had a very big modern mini fridge. Things I did not like. The mattress was very used and sinked in gave me very back pain by day 3 Had to change side with my daughter as the other side was not caved in. Pool was not heated, my daughter called it a popsicle. Why would they cheap out on that is beyond me. The cleaning ladies had attitude and didn’t clean well ( did not restock tissues. Cups and such) and came around 4 pm everyday which is extremely late so never came home to clean room. The toilet paper was extremely thin and cheap So They have things they could work towards. The staff was very polite and welcoming. You could see they were trained to communicate and service well at probably a 5 star worth.

Room was okay clean over all. Shampoos were off the wall and fridge didn’t work.

Room was okay clean over all. Shampoos were off the wall and fridge didn’t work.

Told our room was ready at 2:00. Arrived at hotel at 3:00 to be told it was not ready, they were waiting on housekeeping.

Told our room was ready at 2:00. Arrived at hotel at 3:00 to be told it was not ready, they were waiting on housekeeping.

Rooms and pool were great

Rooms and pool were great

I was not happy with my stay at all from the start. I rent a Tower room on dec 16 2025 a week in advance to my trip and I call to check to make sure everything was good the morning of the trip drive 2-1/2 hour to the castle hotel to find out they sold out all the tower rooms then I got stuck in a dirty standard room with no room for three people will not stay there again

I was not happy with my stay at all from the start. I rent a Tower room on dec 16 2025 a week in advance to my trip and I call to check to make sure everything was good the morning of the trip drive 2-1/2 hour to the castle hotel to find out they sold out all the tower rooms then I got stuck in a dirty standard room with no room for three people will not stay there again

Staff was really nice and helpful and beautiful hotel

Staff was really nice and helpful and beautiful hotel

Staff was awesome.

Staff was awesome.

The hotel itself was really nice. But....they charge a lot for parking in their own parking lot. The breakfast buffet was expensive and eggs were cold. So the $220 night ended up costing $325.

The hotel itself was really nice. But....they charge a lot for parking in their own parking lot. The breakfast buffet was expensive and eggs were cold. So the $220 night ended up costing $325.

Staff was great. Room clean beds kinda soft but otherwise ok. Tub needs attention

Staff was great. Room clean beds kinda soft but otherwise ok. Tub needs attention

Nice hotel staff was great.

Nice hotel staff was great.

No help with luggage, expensive selfparking

No help with luggage, expensive selfparking

The positives, Great Staff, Location ($8) to Universal via Uber. Negatives, hidden parking of $35 a night. Not great. We booked a suite for 4 adults, but breakfast included was for only 2 people. Had to pay $25 per person extra, not great. We did have other options as parking was included. Overal a great experience and themed hotel.

The positives, Great Staff, Location ($8) to Universal via Uber. Negatives, hidden parking of $35 a night. Not great. We booked a suite for 4 adults, but breakfast included was for only 2 people. Had to pay $25 per person extra, not great. We did have other options as parking was included. Overal a great experience and themed hotel.

Everything was clean and beautiful however the staff walked in our room after knocking three times without reason. Still not sure why they even did that :/

Everything was clean and beautiful however the staff walked in our room after knocking three times without reason. Still not sure why they even did that :/

We had to pay a $300 deposit and have never got it back I have emailed them and been told there were no problems with our room and we should be getting it back but after 2 weeks it still hasn't come back, we loved the hotel but this has really marred our stay.

We had to pay a $300 deposit and have never got it back I have emailed them and been told there were no problems with our room and we should be getting it back but after 2 weeks it still hasn't come back, we loved the hotel but this has really marred our stay.

Overall property was great. Only thing i didnt like was the surprise parking fee of $36 a night. But other than that everything was good.

Overall property was great. Only thing i didnt like was the surprise parking fee of $36 a night. But other than that everything was good.

Yes

Yes

Expensive to park car.

Expensive to park car.

Staff was very nice… good location for night life,,, lots of restaurants around.

Staff was very nice… good location for night life,,, lots of restaurants around.

Nice, clean room and friendly staff. Great location but hot tub needs cleaning, floor was full of sand and not just a little bit, there were piles of sand on its floor.

Nice, clean room and friendly staff. Great location but hot tub needs cleaning, floor was full of sand and not just a little bit, there were piles of sand on its floor.

Was very clean but someone stayed before us stick a gum on the lamp next to air bed. The clean personal miss that and is nasty. For the rest was very clean room.

Was very clean but someone stayed before us stick a gum on the lamp next to air bed. The clean personal miss that and is nasty. For the rest was very clean room.

Heated pool, everyday housekeeping and free Starbucks coffee in the morning are outstanding. The tower room has an additional cute corner which is my girl’s favorite place. Good location, close to Epic and other universal theme parks.

Heated pool, everyday housekeeping and free Starbucks coffee in the morning are outstanding. The tower room has an additional cute corner which is my girl’s favorite place. Good location, close to Epic and other universal theme parks.

Immaculate property. Professional courteous staff. Very friendly and helpful.

Immaculate property. Professional courteous staff. Very friendly and helpful.

Is always a great experience to come to this hotel. I am not giving excellent review only, because they put my daughter's birthday surprise in another room. But the staff are very polite, great customer service at the restaurant and clean rooms.

Is always a great experience to come to this hotel. I am not giving excellent review only, because they put my daughter's birthday surprise in another room. But the staff are very polite, great customer service at the restaurant and clean rooms.

staff, amenities. The staff in that hotel is not really well trained and they took like 30 mins to check me in. And I guess the owner of the property is not paying them enough they are always with a sad face as if they are being forced to do the work. There is no good hospitality no guidance, no welcoming. Overall the room I stayed was good but not as good for a 4-star rated hotel atleast that is what they say. This hotel should not be marked as a 4-star rated 3-star rated hotel will be good for there standards.

The staff was courteous and very accommodating. Our room was spotless and the location of the hotel was a short walk to many attractions. We would highly recommend staying at the Castle hotel!

The staff was courteous and very accommodating. Our room was spotless and the location of the hotel was a short walk to many attractions. We would highly recommend staying at the Castle hotel!

There was only one working elevator that took extremely long to enter. I paid in advance to have cookies in the room before we entered but that didn’t happen and instead they asked if we wanted to bring it up but instead.

There was only one working elevator that took extremely long to enter. I paid in advance to have cookies in the room before we entered but that didn’t happen and instead they asked if we wanted to bring it up but instead.

front desk was rude. room was dirty

front desk was rude. room was dirty

We had a great time at this hotel , the staff was super nice and david the bartender made the best drinks . Close to the major strip of the area . We will definitely stay again.

We had a great time at this hotel , the staff was super nice and david the bartender made the best drinks . Close to the major strip of the area . We will definitely stay again.

Ubicación excelente y staff muy amable.

Ubicación excelente y staff muy amable.

It looked run down inside, only looked nice outside

It looked run down inside, only looked nice outside

No issues

No issues

Everything was amazing

Everything was amazing

The hotel is adorable and the staff is very friendly. Very charming and unique experience. Water pressure is amazing too!

The hotel is adorable and the staff is very friendly. Very charming and unique experience. Water pressure is amazing too!

It was a very nice and clean facility

It was a very nice and clean facility

Great!

Great!

This is very charming hotel the ranks up against the giant resorts. Differently will be back to enjoy it again.

This is very charming hotel the ranks up against the giant resorts. Differently will be back to enjoy it again.

Good place nice room

Good place nice room

Love this hotel!

Love this hotel!

Although the ice machine was out of order on our floor, this was a really nice hotel. Mauricio the bartender was FANTASTIC. He was very personable and gave amazing service. This is actually the 2nd time we stayed here. I would definitely recommend.

Although the ice machine was out of order on our floor, this was a really nice hotel. Mauricio the bartender was FANTASTIC. He was very personable and gave amazing service. This is actually the 2nd time we stayed here. I would definitely recommend.

I reserved a tower room weeks in advance and when I checked in the front desk gave me a regular room. The lady was extremely rude and told me to call orbitz since I paid orbitz. When orbitz called the hotel the lady would not authorize a refund for the difference in room prices. The room was run down, musty, mirror coating was peeling off in the bathroom and the room had a weird high pitched humming noise in the wall that sounded like faulty electrical wiring. My daughter couldn't even sleep between the high pitched noise, sound from the ice machine in the room next to us and the gap under the door allows all outside hallway noise to come in.

I reserved a tower room weeks in advance and when I checked in the front desk gave me a regular room. The lady was extremely rude and told me to call orbitz since I paid orbitz. When orbitz called the hotel the lady would not authorize a refund for the difference in room prices. The room was run down, musty, mirror coating was peeling off in the bathroom and the room had a weird high pitched humming noise in the wall that sounded like faulty electrical wiring. My daughter couldn't even sleep between the high pitched noise, sound from the ice machine in the room next to us and the gap under the door allows all outside hallway noise to come in.

This property definitely stands out with its unique castle-inspired design — it’s a fun touch that gives it some character. Overall, the hotel isn’t bad, but it leaves quite a bit to be desired. For the price, I expected a little more: only one elevator was working during my stay, and the room wasn’t as clean as it should have been. The beds had stains and were uncomfortable, which was disappointing. On the positive side, the shower was really nice. I’d give this place a solid C overall.

This property definitely stands out with its unique castle-inspired design — it’s a fun touch that gives it some character. Overall, the hotel isn’t bad, but it leaves quite a bit to be desired. For the price, I expected a little more: only one elevator was working during my stay, and the room wasn’t as clean as it should have been. The beds had stains and were uncomfortable, which was disappointing. On the positive side, the shower was really nice. I’d give this place a solid C overall.

Everything was well stocked, and the staff is amazing. This is my second time here and I will be back.

Everything was well stocked, and the staff is amazing. This is my second time here and I will be back.

Great location and easily accessible to lots of restaurants and bars. Daily parking rate seemed a bit excessive.

Great location and easily accessible to lots of restaurants and bars. Daily parking rate seemed a bit excessive.

Room service lacked attention to detail which was shocking. Also, housekeeping staff member was rude. I asked for a late check out, i stood atcthe front desk as the agent got on the radio to advise housekeeping of my request and 10 minutes later, they were at me door knocking. Despite my telling them i have a late check, he would not leave the door. It was uncomfortable and embarrasing.

Room service lacked attention to detail which was shocking. Also, housekeeping staff member was rude. I asked for a late check out, i stood atcthe front desk as the agent got on the radio to advise housekeeping of my request and 10 minutes later, they were at me door knocking. Despite my telling them i have a late check, he would not leave the door. It was uncomfortable and embarrasing.

10/10 parking was the only thing we didn’t enjoy it was overpriced

10/10 parking was the only thing we didn’t enjoy it was overpriced

This was a nice hotel, convenient location if you are going to the parks. Rooms were clean and they lean into the theme. Staff was helpful.

This was a nice hotel, convenient location if you are going to the parks. Rooms were clean and they lean into the theme. Staff was helpful.

Family friendly | Pleasant | Great Location | Friendly Staff

Family friendly | Pleasant | Great Location | Friendly Staff

Amazing stay at an incredible value!!

Amazing stay at an incredible value!!

Convenient area

Convenient area

I really like this hotel. I have booked here twice. The location is great for nearby restaurants and attractions on the strip. My only issue was with the checkout. Checkout is at 11 and housekeeping knocked on my door twice before 10. Then around 10:30/10:45 they sent a different guy up to knock again.

I really like this hotel. I have booked here twice. The location is great for nearby restaurants and attractions on the strip. My only issue was with the checkout. Checkout is at 11 and housekeeping knocked on my door twice before 10. Then around 10:30/10:45 they sent a different guy up to knock again.

Love the castle theme and the little nook in the tower room. Unfortunately, the hot tub stopped working the second night and wasn't fixed by the time we left. Requested a late check out, was told it eas added to my account, but it wasn't. The guy who knocked on my room dooflr was very rude, almost hostile. He needs to go! The pool attendant that was telling everyone to leave at 10:00pm was aggressive and rude. He needs to go, too. Other than those 2 jerks, the stay was great!

Love the castle theme and the little nook in the tower room. Unfortunately, the hot tub stopped working the second night and wasn't fixed by the time we left. Requested a late check out, was told it eas added to my account, but it wasn't. The guy who knocked on my room dooflr was very rude, almost hostile. He needs to go! The pool attendant that was telling everyone to leave at 10:00pm was aggressive and rude. He needs to go, too. Other than those 2 jerks, the stay was great!

Had an amazing time there, love the castle look, love the room interior, love the pool. Everything was so cute! Staff is super friendly, they put me in a wrong room at first but was able to fix it for me fast. Very close to Universal and Disney. I would definitely come back next time!

Had an amazing time there, love the castle look, love the room interior, love the pool. Everything was so cute! Staff is super friendly, they put me in a wrong room at first but was able to fix it for me fast. Very close to Universal and Disney. I would definitely come back next time!

Staff was amazing and so kind- we got in super late for our first night and the front desk staff were swift and efficient getting us to our room. Insanely comfy bed, spacious room! Breakfast was delicious and we were only a quick (and cheap!) uber to universal. Hung out at the pool and pool bar the next day and were able to get a late check out! Such a wonderful place with great staff- I can’t wait to come back!

Staff was amazing and so kind- we got in super late for our first night and the front desk staff were swift and efficient getting us to our room. Insanely comfy bed, spacious room! Breakfast was delicious and we were only a quick (and cheap!) uber to universal. Hung out at the pool and pool bar the next day and were able to get a late check out! Such a wonderful place with great staff- I can’t wait to come back!

Great pool

Great pool

Overall, I had a great at the hotel which is not my first visiting this hotel. Actually it is my go to when visiting Orlando, but parking fees are ridiculous $35 a night was too much.

Overall, I had a great at the hotel which is not my first visiting this hotel. Actually it is my go to when visiting Orlando, but parking fees are ridiculous $35 a night was too much.

I have always wanted to stay at Castle Hotel! Very clean place with ample parking, and mere minutes from International Drive/restaurants. Friendly staff/courteous services!

From Check In to check out the staff was polite, friendly and welcoming. This is a well-run, clean upscale Hotel that welcomes you with nice decor and convenient amenities. The pool area is both private and inviting with outside bar area. The Food is 5 Star from a nice Club sandwich to a wonderfully cooked steak. I highly recommend Castle Hotel as you will not be disappointed!

Great customer service!

Was in the area for business decided to check out this new hotel

The Castle Hotel on Universal Blvd was the perfect location, with plenty of restaurants, lounges, and shopping within walking distance. We felt very safe walking in the area, even at night. The staff were welcoming, friendly, and always helpful. The hotel itself was spotless and beautifully maintained, creating a comfortable and inviting atmosphere. We would absolutely stay here again and will be recommending it to our family and friends.

Overall great stay

Very unique and stylish in every details and sitting at roof top while the moon was there and the view of ID was gorgeous.. I love it

I loved being greeted in the lobby with a Mimosa! Besides that, the staff have been welcoming, the room is so comfortable, the pool is amazing, and the gotel is within walking distance of nice restaurants.

Beautiful and clean

Great personal

We arrived 10 AM and the front desk host was very courteous, held our luggage until able to check in and gave us a call about an hour later when our room was ready. We were able to get a very early check in for no extra charge. The beds were so comfortable, and hotel was walking distance to many activities and great dining options.

A clean and pretty hotel with lots of amenities but they charge $35 per night for parking that was not advertised on Expedia when I booked the reservation. I left after 2 days and moved over to Avanti. I would have done that from the start of my trip if I would have known.

Best location for if you are flying into MCO or just in town for business. Easy to all major roads and theme parks. Nice decor, and staff extremely friendly.

Staff is awesome

Loved everything about it!!!

I didn't like that you have to pay for parking. Your guest already pay to stay, it's not fair that they have to pay to park on the property and also pay for breakfast that should complimentary.

Very nice boutique style hotel with terrace to view Disney fireworks. They give you complimentary water at checkout and have an onsite restaurant with plenty of parking. The staff is amazing! Super clean. Loads of activities and restaurants in walking distance. Room decor is elegant and modern but the foundation shows it's a very old property, the hinges are crazy rusted like literally red and the doors and walls look thick with several layers of paint. I will likely never rebook however because of two reasons the mattress is like a $70 mattress very very thin and springy, as if it just popped out of a couch. The cheapest mattress I've ever slept in at a hotel. Then the hard water, I've never noticed water hardness before but this is another level I had to literally pour one of my water bottles thru my hair just so it could feel semi normal after washing it. If the mattress and water weren't an issue it would be an Orlando favorite.

Staff was great.

We love it

Beautiful room and hotel. Service was five stars!

We paid for a room with two queen beds for 3 adults and when we arrived they gave us a room with one bed. That's very annoying. Parking is very expensive.

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Property was awesome but the staff was okish. The flush needed repair, the toiletries needed replacement, they won't do anything till you ask them to. Room was beautiful though.

The hotel is clean, the beds are good and the staff is very attentive. I didn't like the breakfast buffet, the choices available. But it was decent for the price.

Overall great stay!

It was overall excellent!!

We could hear what we believe was the ice machine under our room running at random times. House keeping was upon request, and towels/toilet paper were things we regularly had to ask for. Over all it was a great stay and the hotel itself is beautiful!

Room was clean but beds aren’t very comfortable. No draw-fan in bathroom. A/C was kicking (a positive for most, I’m sure, but not for those of us with low iron). Overall just not impressed.

We booked w Breakfast but upon check out we found out that it included only adults and was not explained upon check in or Check out. Staff at breakfast provided good customer service and front desk was nice too but nobody did not disclose details of charges of the breakfast even when asked. $25 per adult for breakfast but the quality or selection was not worth. Overall you pay only for area - I would not stay again.

The staff were friendly and they helped us with our questions and concerns. Pool area was clean and we enjoyed a lot. Location is very good and it’s walkable to so many different restaurants and attractions. We’re very satisfied with the service provided and we can’t wait to come back. Thank You!

Everything was fantastic. There was nothing I didn't like.

Is ok

Easy check in process. Also property is very well kept up with. Walkable to a good variety of different restaurants, bars and shopping

my room was dirty

No complaints

I want to say, I don't ever mind paying more, for good service/quality. This place, however, makes me feel like I got scammed! The Castle hotel is waaay over priced for the service you receive. I will literally NEVER stay here again, nor would I ever recommend anyone else does! 1st: they charge an additional $100 per night of your stay. ON TOP OF the room rental (i.e 3 nights, $300 extra!) but dont even offer free breakfast. No, that's and additional $25 per! 2nd: Down the street from UniversalStudios, but offer no shuttle transportation. 3rd: and most importantly, I was going to put our pizza up that we didn't finish, but found that it had to be shared with a roach first. Running around in our food. So disgusted because I dont know what else was crawled over before the discovery (Video/photo proof) Terrible experience. Springhill Suites near the Orlando airport is sooo much better! Hell, even the Ramada had them beat.

Rooms were noisy and the bathrooms were not as clean. They do have three Tesla charging stations which is why we chose this hotel.

Requested room cleaning service early morning, when returned late afternoon had no service

This hotel is beautiful! It kinda has a vintage luxury feel to it. We especially loved the pool and the bartender Louis was amazing! The only food we tried was the flatbread pizza and it was beyond delicious. Drinks were great! I will say that I was a little disappointed in the room itself. There was paint chipping in the bathtub, and I also had to jiggle the handle on the toilet every now and then to keep it functioning properly. Another thing I didn’t like was parking was an extra $35 a night and I wasn’t aware of that in the details. The rooms are a little cramped, hallways are loud when kids are present. Overall, I enjoyed my stay, and I would return again. Hopefully with a better room next time. And you gotta check out the rooftop view! It’s truly breathtaking!

Nice hotel only issue i had was no parking ever.

We loved the staff and property. There was loud music played somewhere til about 0400. I cant say that it was from the property but it kept at least 1 member of my party awake most of the night.

Stay was good for staying a night great location to many things near by.

Shuttle running from/to hotel to convention center was very helpful. Dining at the hotel was great; friendly staffs. Did not find any to complain about my stay. I had to shorten my stay at the hotel due to business reason, received not even a partial refund from Expedia - that is not related to the property.

Very nice staff, clean hotel and near to everything.

It was alright. Room was fine, not amazing.

Perfect location. Clean. Love the pool and walking distance to restaurants

Had an amazing time. The decor was beautiful. Spent a lot of time poolside. The bartenders were great. Also enjoyed live entertainment. The magic show was amazingly good.

Bell staff absolutely amazing.

It’s an okay hotel

Great hotel choice! Quick walk/drive to a lot of fun attractions close by! Super cute rooms. Everything was clean. Bed was comfortable.

Castle Hotel was nice, pool area was pretty, our room was nice. While at the hotel we had lunch and food wasn't great. We also were told while we were there we could see firewrorks from Disney on the rooftop. You can't see them too far away. We did have a really nice experience at breakfast, servers were fabulous, Yosep i think her name was.

Receptionist offered me free tea while I wait for my room to be ready.That was sweet

The staff goes above and beyond Very clean

David at the front desk was amazing!!

Nice property

It was nice and convinient

Muy segura,céntrica,limpia y confortable,todo lo que necesitábamos

I’ve stayed at this hotel multiple times in the past, but my recent experience was truly disappointing. The customer service has significantly declined, and the upkeep is simply deplorable. If you plan to stay here, please make sure to check the bed linens before unpacking. It’s unfortunate to see such a once-great hotel fall short of expectations. Stay safe out there! 🏨💔

Still a great place to stay.

It was ok

Very clean

nice property...stay hear often

My room did not get a cleaning service as requested, and my room did not have body wash available in the shower. The bottle was empty. This was requested to be refilled but this did not happen.

The staff made my stay very enjoyable. I do not have a single complaint but many compliments to offer. I plan on coming back in a few months.

Staff is very attentive. Hotel is absolutely beautiful. Spent my wedding night here and it was magical. I got the romance package and our room was beautifully decorated. The staff even left us a beautiful card and a bottle of wine with glasses.

We enjoyed this hotel tremendously. The staff went over the top with kindness, especially the breakfast staff. The buffet was excellent, and the pool was well kept and great temperature, the decor was well done. They had construction going on but were very accommodating. The fitness areas were clean but left a little to be desired - pretty typical of a hotel gym. Location is excellent for visiting universal studios. We are looking forward to staying here again!

Great hotel. Beds were a bit too springy which really hurt by body. But that would be my only complaint. Loved my stay! Beautiful rooms! Very safe!

Good overall

My daughter loved how the hotel was shapped and decored like a castle. Staff was really nice and breakfast omelet was amazing

Poor customer service and dirty room

Great location. Really like the extras they offer. I will book again.

Nice clean rooms, within walking distance to dinning and attractions!

Nice and quiet hotel. Was pleasantly surprised. Great location and easy parking but the self parking daily cost is a bit expensive ($35/day) as it’s just an open parking lot and not even secured like with a gate or garage.

The property was fine

The rooms kind of small but the bed had some bed bugs. Nice pool. Staff took forever to take my order and bring my food at the bar on property.

Not so good. The coffee was lousy surely not Starbucks. The breakfast was a rip off, the food was hospital grade or worse surely not worth a fraction of what they charge. $35 a day not quoted in the price for parking is a ripoff. Do not like places that try and nickel a dime you. Overall Spot X much better and price also.

Everything was awesome..the staff was great

Impressed with the thoughtfulness of this hotel. Loved the extras you can purchase for any occasion. Will make it a point to stay here. ⭐️⭐️⭐️⭐️⭐️

Best sleep

This is our second time staying at the Castle. The first visit was definitely better than this last visit. And other than the barking dog that was left in the room all day by its owner inconsiderate owners while they went to do the all day Disney thing, or the fact that the pol was inoperable in 90 degree weather. The hotel is pretty decent. On site pay self parking ( which I'm not a fan of) it's an outdoor parking lot!! Im already paying to stay at the property, I also have to pay t park in the parking lot?? The employees were top notch, the rooms a clean and well presented. It's also a nice location to get to where you need to be.

If a room is available for early check in, you shouldn’t have to pay and additional $30 for it. If I was late to check in, would I get a prorated amount? Pool was closed and I was told I could use the one at LaQuinta. I would have paid less to book a room there for the night!

Upon arrival we were informed that the pool and hot tub area were unavailable.

Everything was perfect unfortunately pool was closed for maintenance but will definitely come back

Perfect location for food in drinks. Staff and rooms were excellent.

Beds were extremely comfortable

Awesome environment and very helpful and friendly staff.

Comfortable clean beds, there was a hair on the bedside table and the sink and shower didn’t drain well.

The staff were very friendly. The rooms could use an update but overall the room was very comfortable and clean.