Woodspring Suites Jacksonville Orange Park

Al llegar al hotel no tenían la habitación que había reservado (dos camas queen) y no había ninguna otra disposable! No había ningún numero para comunicarme con Expedia y el hotel dijo que no era con ellos. Expedia me cobro por un servicio Que no me brindo

Staff was rude and ignored...

This is the worse place to stay. There is no staff that works in the office. The night worker was the rudest. You have to use a phone to call for assistance to get checked in. The first fee times I called no one answered then the guy finally answered and was rude and said yo give him 4 minutes while he finished taking his break or whatever he was doing. Then hung up on my face and when I needed to ask him more questions he closed the wall to the office on me.

Exceptional

Everything from the staffing to the uncleanliness of the room. This is a terrible establishment that should be shut down!

Nothing at all the young man at the front desk is rude. There is nothing about this hotel that is acceptable. Keep your money and stay somewhere else. Everything from the staffing to the uncleanliness of the room. This is a terrible establishment that should be shut down!

There was no breakfast. No cooking utensils. Had a nice fridge and stove.

There was no breakfast. No cooking utensils. Had a nice fridge and stove.

Our experience checking in included a woman having a drug overdose and being given CPR by a staff member. Should have left then! Seems that there are quite a bit of people using this hotel as housing. We had to change rooms 3 times. Our friends had to as well. Thankfully Tasha was amazingly helpful. We had planned to use the kitchen to cook but there was nothing in it. No cookware whatsoever. The AC clicked all night. The water had no pressure. We had a couple of roaches. But we survived! I wouldn't stay there again.

I have stayed at mini woodspring suites hotels and this hotel in Orange Park is very typical of what you will find on their properties. I will say this particular property in Orange Park was better than some I have stayed in but it still had the same old problems. Namely the floors were filthy. I don't think they even mop the floors when they clean the rooms, the outside of the property was very dirty. Cigarettes were everywhere and there were no one picking up any trash. They had one poop stand that was overflowing so I would say a very poor job of upkeep on the outside of the property. The staff was above average so I will give them credit for that but still a long ways to go to make a meaningful experience on an extended stay. I would be careful with this property choice

Terrible place to live for the money I paid do not recommend it at all unless you don’t like this place at all.

The refrigerator didn’t work for the first week and no one offered me any money back the people live on the premises and they are so rude they charged me for towels that I never received and I asked for toilet paper and they acted like it was a pain to get them for me so I just bought my own and you only get one towel per person the bathroom stays locked on the first floor and they let people live there for free and it’s disgusting a man was taking a dump behind the dumpster and there is alligators in there pond back off area be very careful there it’s a very dysfunctional place to stay I paid over 4K and then the young man didn’t know how to do Klarna and said he cannot accept it as a form of payment because they charge 150$ each time you re-check the room out it’s a joke not sure how they won an award bc they don’t deserve it.

I would like to checkout today at a later time but I’m afraid they will threaten me again this place is terrible!!!

The room was ok for the price, very nice staff!!

Bring own toiletries, TP ,Dirty

Only allowed toilet paper 1 per week for each person and not once cleaned room or bedding never swapped in 30 day stay and told that we have to maintain room and do bedding washing our self’s wrong wa to to treat customers

Room wasn’t clean. Couldn’t get...

Room wasn’t clean. Couldn’t get any extra towels or wash clothes front desk couldn’t provide any because they said they

I left before desk open at 10am. Was not able to speak with Manager. I probably would not recommend a family to stay there

Very good

The rooms are really nice and clean the staff is always available to help with any issues or general questions

First room couldn't get into even the guy that worked there couldn't get the door open then the next room wasnt swept seen dirt all in the floor and old potato chip

Location was good and exta hot showers First room couldn't get into even the guy that worked there couldn't get the door open then the next room wasnt swept seen dirt all in the floor and old potato chip

Superb

Room was very clean. No problems with that. We arrived on Friday afternoon and went right out to dinner. Came back to the room late and found that there was less than 1/4 roll of toilet paper in the room. The desk attendant said that he couldn't issue supplies "after hours". ???? I went out to buy MY OWN toilet paper. We then found that the remote control for the TV did not work. I took the remote down to the attendant and he replaced it. Still did not work. He told me he would have his tech check it out in the morning. We came back to the room the next evening and still no TV; nothing had been touched - the remote was exactly where I left it. Lastly; it's a suite?? And if you want a coffee maker, you have to rent it for an additional charge??? : (

Room was very clean. No problems with that. We arrived on Friday afternoon and went right out to dinner. Came back to the room late and found that there was less than 1/4 roll of toilet paper in the room. The desk attendant said that he couldn't issue supplies "after hours". ???? I went out to buy MY OWN toilet paper. We then found that the remote control for the TV did not work. I took the remote down to the attendant and he replaced it. Still did not work. He told me he would have his tech check it out in the morning. We came back to the room the next evening and still no TV; nothing had been touched - the remote was exactly where I left it. Lastly; it's a suite?? And if you want a coffee maker, you have to rent it for an additional charge??? : (

I emailed various emails and sent a message through Expedia about my room change but I have yet to get a reply. The staff is the only reason to stay here. They are all very friendly. I was very disappointed this time.

Well kept property and helpful housekeeping staff

Well managed and convenient location

Bad

Hands down the staff was very pleasant and nice, good location, plenty of parking. The room was clean but for an extended stay hotel, the amenities were lacking. It would’ve been nice to have some ice cube trays in the refrigerator, Kleenex in the bathroom, only had 2 bed pillows (1 thin and 1 thick), it felt like the floor had been cleaned with furniture polish (feet felt slick on the floor, big eewww) no blow dryer, no coffee maker (not even in the lobby), the sink plug in the bathroom was missing, hallway carpets needed cleaning.

They don’t give you a detailed receipt for your visit and

Passable

Everything was fine but some things could be better. Could have used a closet and an ironing board/iron in the room. Bathtub was not very appealing... looked dirty but mostly just old. Also could have used an additional nightstand. Everyone there was pleasant and helpful. It served our purpose very well.

Yes

Good

The only think I liked was that it was convenient. There was cat hair everywhere, up under the bed was dirty, the water was stink, and the room was stink. I felt very uncomfortable.

There was cat hair everywhere, up under the bed was dirty, the water was stink, and the room was stink. I felt very uncomfortable.

Location, room clean and friendly staff Need bigger pillows, ice machine, and a breakfast bar

Location was convenient I will be going on Google to leave a review. But for starters says no smoking, on my hallway was full of weed smoke, instant headache. Then signs posted saying smoke 25ft from entrance or building. Front desk staff walked right out the door and fired up a cigarette right at the entrance. VERY BAD BUSINESS

Need bigger pillows, ice machine, and a breakfast bar

Location was convenient I will be going on Google to leave a review. But for starters says no smoking, on my hallway was full of weed smoke, instant headache. Then signs posted saying smoke 25ft from entrance or building. Front desk staff walked right out the door and fired up a cigarette right at the entrance. VERY BAD BUSINESS

Exceptional

The rooms were exactly what you would expect for an extended stay at a hotel. Had all the amenities that we needed. I will say for whatever reason this particular extended stay hotel does not clean your room daily they clean it weekly so it does function like an extended stay hotel if you’re staying for a week your room will not be cleaned.

Really pleasant

We wasn’t interested in the kitchen. The room was updated but the rest of the hotel needs work. I was surprised no one was at the front desk when we left the next morning. I would not stay there again

The kitchen had nothing there to cook. Air conditioner was fine. They closed the window at desk at 6p so if you needed anything you were out of luck.

I like the extra security that they have and the cleanliness and friendly service of the staff

I like the extra security that they have and the cleanliness and friendly service of the staff

The place was very clean and quiet for the most part. There's a small man-made lake which holds a couple of alligators and a small fleet of turtles which kept me entertained. Great for short term stay. Would recommend and revisit

Workers there were pleasant for the most part but there were only there to do exactly what they were told, none of them went above and beyond for you and just there to work which most of them live there as well,most were seen smoking outside multiple times a day. Oh and if I wanted clean towels I always had to bring my old ones to get new ones, one time they said I had to wait till the next day to get new clean towels. Over all this may be a hotel to stay for one night at most but good luck with multiple nights, you’d have to be on the top floor to get a good night sleep here in my opinion, only great thing I can say is parking is good I always had somewhere to park!

The staff was friendly and mostly met our expectations. The facility seemed to be a place for pot heads to hang out. The grounds were littered with trash and no one seemed to know how to be a good pet parent. We were traveling with our dog and ALWAYS picked up her pooped. Come on - pick up after your pets. If you can’t enforce the rule then have someone on staff patrol the areas and do it. Staff and tenants hung out by the entrance/exit doors smoking. This meant that non-smokers, US, had to walk through cigarette and pot smoke to enter or exit the building. The first night we were in the wrong room so the next morning we were moved. Two days later we were moved again because apparently that room had no hot water and was supposed to be placed on a "do not use list.” Our third room was okay but on the fourth floor when we had requested a ground level floor weeks prior to our stay. It could be a great place to stay if these few things were addressed.

Nothing Everything

The staff was friendly and mostly met our expectations. The facility seemed to be a place for pot heads to hang out. The grounds were littered with trash and no one seemed to know how to be a good pet parent. We were traveling with our dog and ALWAYS picked up her pooped. Come on - pick up after your pets. If you can’t enforce the rule then have someone on staff patrol the areas and do it. Staff and tenants hung out by the entrance/exit doors smoking. This meant that non-smokers, US, had to walk through cigarette and pot smoke to enter or exit the building. The first night we were in the wrong room so the next morning we were moved. Two days later we were moved again because apparently that room had no hot water and was supposed to be placed on a "do not use list.” Our third room was okay but on the fourth floor when we had requested a ground level floor weeks prior to our stay. It could be a great place to stay if these few things were addressed.

Nothing Everything

Great experience and the staff was so helpful! my check in and out was great the water was hot, the ac was very cold and the room was clean. Recommended to my family!

Bad

Cleaned this room before us staying in here I was locked out for 8 hours because no one was answering the phone the staff is rude especially when you need something don’t ask for toilet paper or your room to be cleaned or you will get chewed out and I didn’t know half of the things I was told I I

Yes I would stay there again in a heart beat !

Very basic hotel with average amenities

Elevator out of service was told at 9pm that it was after service and couldn’t get a blanket

I enjoy the room and the safety of the property

The check-in process was a nightmare. Nobody was at the front desk and there was a sign to dial extension 500 to get someone I picked up the house phone and dialed extension 500 and it took more than 10 minutes for someone to answer phone

The staff was nice and accommodating , i enjoyed being in the area where everything was super close and accessible. I will be back to stay here again.

Great spot

Parking was easy, room not clean, dusty, trash, front desk unwilling to help.

It’s ok

After we checked in there was no staff. We needed more towels and pillows and there was absolutely no one to provide what we needed. The beds weren’t comfortable. Just an awful experience

Very nice spot convenient to the highwsys

The room was okay but the floors in the room was filthy I had on socks on and you can tell it was an animal in the room, dishwasher didn’t work at all, we was giving 1 plate and 2 saucers no pots and pans or utensils and the ones we did have they were dirty. The toilet seat top had all dust on it, parking was good, as far as the area it’s nice I use to live in the area near by the hotel.

Spacious room. The full-size fridge and freezer were really convenient. I like that there were no carpets in the room. And really appreciated that they are dog friendly and offer a super affordable pet fee ($10 a night). I didn’t like the front desk hours. No one is available to help until 10 am on weekends. I had somewhere to be on Saturday at 9 am but was late because there wasn’t an iron in the room and I had to wait for the front desk to open at 10 to get an iron . So just bring your own iron. There’s also no kitchen supplies so if you plan to use the kitchen bring everything you need for it. While the room was mostly clean, there were visible dust bunnies in the sheets. I had to dust the bed off before we could sleep in it. And the pillows are really flat, had to fold them to have cushion.

No coffee pot available but they will sell you one for $30, no fresh towels available for the past 2 days. Staff appear to be doing the best they can under the conditions

Bathtub had hair on all of the walls

I’ve been traveling for over 40 years. These had to be the worst beds we ever slept on. There’s no mattress only box springs it’s a pretty new hotel. I think the only had the box springs delivered and never the mattresses. No hair blowers no coffee and very noisy. Underneath the bed, they were completely filthy. The hallways were completely filthy. And the best part was whoever used the room before us left their shampoos there and they were never taken away so that tells you the cleaning department never did their job job very dirty hotel?

Everyone needs to understand that this hotel is actually closed overnight so if you were checking in late, you cannot get in. If you’re checking in after hours, they tell you to dial 500 however nobody answers. When I finally got to my room, I opened the door to other guests staying there! They were as surprised as I was so in summary don’t stay here. The halls are filthy and the people that stay here are filthy as well.

The staff or the rooms

The staff was super friendly. The room was above and beyond my expectations, it was clean and provisions were as described with exception of a coffee maker. Parking was more than adequate. The area has everything you could want in close proximity.

The staff was super friendly. The room was above and beyond my expectations, it was clean and provisions were as described with exception of a coffee maker. Parking was more than adequate. The area has everything you could want in close proximity.

All the staff were very friendly and courtes. The room was exceptional clean.

The staff was always very nice. The “hardwood floors” were great! I didn’t like the constant noise from the room above me, dogs barking for hours on end, running back and forth until 1-2am.

Staff was very helpful with early check-in. Room was spotless. The hotel must have a great water system, the water did not smell like Jacksonville water! We will definitely use this hotel again. Thank You.

Staff was very helpful with early check-in. Room was spotless. The hotel must have a great water system, the water did not smell like Jacksonville water! We will definitely use this hotel again. Thank You.

The hallways and elevators were absolutely nasty. Food in the halls and used Q-tips in the elevator the whole time i was there. No staff is there overnight so if you need something you're pretty much on your own.

The hallways and elevators were absolutely nasty. Food in the halls and used Q-tips in the elevator the whole time i was there. No staff is there overnight so if you need something you're pretty much on your own.

Had to move to 3 different rooms due to power issues in 1 room & a non working TV in the 2nd room. Also my there were 3 attempted charges on my card after my stay. Will not be back to this hotel ever!!

Had to move to 3 different rooms due to power issues in 1 room & a non working TV in the 2nd room. Also my there were 3 attempted charges on my card after my stay. Will not be back to this hotel ever!!

It was clean The staff was not available for long

Everything Nothing

I chose this hotel because it was new and without carpet. The room had a full fridge, microwave, stove, but no pans or dinnerware. However, I experienced unpleasant experiences while I was there for two days. Someone came knocking twice at my door trying to get into the room claiming it was hers, I received a call stating that I owed money because I was mistaken for someone else, and housekeeping came knocking early in the morning asking if I was checking out when I was not scheduled to leave that day. Not sure where the communication break down took place, but it felt stressful. The second night was without any incidences.

I chose this hotel because it was new and without carpet. The room had a full fridge, microwave, stove, but no pans or dinnerware. However, I experienced unpleasant experiences while I was there for two days. Someone came knocking twice at my door trying to get into the room claiming it was hers, I received a call stating that I owed money because I was mistaken for someone else, and housekeeping came knocking early in the morning asking if I was checking out when I was not scheduled to leave that day. Not sure where the communication break down took place, but it felt stressful. The second night was without any incidences.

Friendly staff, comfort, cleanliness.

Friendly staff, comfort, cleanliness.

The hotel is actually a long term stay location. The location is central to Jax and the fridge and stovetop were helpful for getting breakfast.

The hotel is actually a long term stay location. The location is central to Jax and the fridge and stovetop were helpful for getting breakfast.

Room was spacious. Pet friendly. Not enough pillows couldn't get another blanket when asked. No ice machines. You would need to bring everything so you could cook

The hotel was clean and the staff were extremely polite and helpful! I enjoyed my stay here and the ability to get a ton of laundry done too. I wouldn’t say anything less than 5 stars for every aspect from the cost, staff, and amenities!

The hotel was clean and the staff were extremely polite and helpful! I enjoyed my stay here and the ability to get a ton of laundry done too. I wouldn’t say anything less than 5 stars for every aspect from the cost, staff, and amenities!

Room staff was excellent!!!! They treat you like family!!!

Room staff was excellent!!!! They treat you like family!!!

When I came in, the room is dirty. There are cockroaches in the dishwasher. The bathroom floor is dirty.

When I came in, the room is dirty. There are cockroaches in the dishwasher. The bathroom floor is dirty.

Everything was great

Everything was great

It Was Clean

It Was Clean

Staff was really nice. The floors were very sticky and dirty upon arriving, and the ac / heat didn’t help, the floor material was cheap, the beds were very low to the ground and very thin as well.

The room was great, but the staff was excellent, especially the check-in Person who went way above and beyond the call off duty. !!!!! I didn't have electricity. Only one lamp at bedside.

Dope smell cops outside when we drove up from eating out.

What breakfast? Staff and facility need an attitude adjustment and better housekeeping.!

No hairdryer in room, no shampoo or conditioner only a bar of soap, only provided two very thin pillows per bed. This is an extended stay hotel and it appeared the majority of its residents were living there long term. Lobby closes at 4 most days. Staff was friendly but we were told supplies were limited and we couldn’t get extra towels only exchanges during lobby hours. If you arrive after 4pm you have to use the lobby phone to check in.

No hairdryer in room, no shampoo or conditioner only a bar of soap, only provided two very thin pillows per bed. This is an extended stay hotel and it appeared the majority of its residents were living there long term. Lobby closes at 4 most days. Staff was friendly but we were told supplies were limited and we couldn’t get extra towels only exchanges during lobby hours. If you arrive after 4pm you have to use the lobby phone to check in.

It was nice

It was nice

Awesome Room Was Clean Fresh And Nice!

Awesome Room Was Clean Fresh And Nice!

The bed wasn't freshly made. Fresh shampoo wasn't in the bathroom. The beds were pulled away from the walls so I had to move them back. I had to kill a couple of roaches.

The bed wasn't freshly made. Fresh shampoo wasn't in the bathroom. The beds were pulled away from the walls so I had to move them back. I had to kill a couple of roaches.

The staff was excellent the room was nice n clean always had everything I needed for the room

The staff was excellent the room was nice n clean always had everything I needed for the room

Rooms dirty

Rooms dirty

Not customer service oriented.

Not customer service oriented.

I had an issue with my room and it was rectified immediately. They changed my room no hassle great people will stay again.

I had an issue with my room and it was rectified immediately. They changed my room no hassle great people will stay again.

Yes

Yes

No internet, No utensils, No coffee pot, No ice for each rooms..

No internet, No utensils, No coffee pot, No ice for each rooms..

Yes

Yes

Courteous staff

Courteous staff

The staff was courteous. The room was clean. Understood when I made reservation that there wasn’t daily cleaning but a broom in the room would be nice to help keep it tidy. I would stay again.

The staff was courteous. The room was clean. Understood when I made reservation that there wasn’t daily cleaning but a broom in the room would be nice to help keep it tidy. I would stay again.

Everything Thanks

Everything Thanks

The staff is always pleasant and helpful with all the needs

The staff is always pleasant and helpful with all the needs

Yes

Yes

I love staying there except for the firm mattress. I wish mattress was a little softer

I love staying there except for the firm mattress. I wish mattress was a little softer

Room was very comfortable and clean. The kitchen area was very nice too. Room was perfect for our needs.

Room was very comfortable and clean. The kitchen area was very nice too. Room was perfect for our needs.

I arrived in the afternoon and left at 4am. No need for che CC kout just dropped my key.

I arrived in the afternoon and left at 4am. No need for che CC kout just dropped my key.

I checked-in and when we get to the room, it was dirty! The desk, the tv stand. Then an hour later I saw and kill two small roaches. I called the front desk, they were going to give me another room, but it was not ready yet.Then 2 hours later there were big roaches coming out of the A/C. I killed 5, some left sticked on the wall. We left the room to another hotel, there were even two roaches near the elevator. This hotel is infested with roaches. I have pictures and videos. Until today, this hotel does not want to reimbursed me for a week reservation, due to supposedly policy on refunds. I want my refund because we were there for only 5 hours! Think twice before coming to this horrible experience.

I checked-in and when we get to the room, it was dirty! The desk, the tv stand. Then an hour later I saw and kill two small roaches. I called the front desk, they were going to give me another room, but it was not ready yet.Then 2 hours later there were big roaches coming out of the A/C. I killed 5, some left sticked on the wall. We left the room to another hotel, there were even two roaches near the elevator. This hotel is infested with roaches. I have pictures and videos. Until today, this hotel does not want to reimbursed me for a week reservation, due to supposedly policy on refunds. I want my refund because we were there for only 5 hours! Think twice before coming to this horrible experience.

Smh

Smh

Good

Good

Kitchen

Kitchen

Lots of storage and cubies. No clothes hangers, laundry bag Limited staff availability.

Lots of storage and cubies. No clothes hangers, laundry bag Limited staff availability.

Right next to the highway so it’s loud all night not to mention the people living there that were being loud until 4am! Didn’t get to sleep at all. The sheets and towels were also not clean with multiple hairs on them.

Right next to the highway so it’s loud all night not to mention the people living there that were being loud until 4am! Didn’t get to sleep at all. The sheets and towels were also not clean with multiple hairs on them.

Smoking area should not be in there. I keep smelling that smoke so bad.

Smoking area should not be in there. I keep smelling that smoke so bad.

The Staff is very nice and respond quickly to any concerns.

The Staff is very nice and respond quickly to any concerns.

I loved all the area around and the friendly people around

I loved all the area around and the friendly people around

Overall the hotel is an amazing hotel of staff is very nice. The hotel is clean, but what I would like to tell y’all for people who is booking this hotel is extended stay hotel and the hotel hours are very different and I had to find it out at the last moment so you have to be there pretty early to get checked in because it’s kinda of NO staff that work there.. but it’s laid back kitchen good area clean , really no housekeepers / no trash pick up no Pool ,

Overall the hotel is an amazing hotel of staff is very nice. The hotel is clean, but what I would like to tell y’all for people who is booking this hotel is extended stay hotel and the hotel hours are very different and I had to find it out at the last moment so you have to be there pretty early to get checked in because it’s kinda of NO staff that work there.. but it’s laid back kitchen good area clean , really no housekeepers / no trash pick up no Pool ,

AC was great.

AC was great.

For the price, it's a good value. It's an extended stay hotel so it does not have many of the amenities that a hotel has. Such as shampoo, extra towels, coffee, ice. It smelled and appeared clean, however there was chewing gum in toilet, hair on counters and all over the shower walls and when I dried up water on floor, the towel became very dirty. Then again for the price, $87 a night, its okay but need to pack cleaning products and many more other things I don't normally have to pack.

For the price, it's a good value. It's an extended stay hotel so it does not have many of the amenities that a hotel has. Such as shampoo, extra towels, coffee, ice. It smelled and appeared clean, however there was chewing gum in toilet, hair on counters and all over the shower walls and when I dried up water on floor, the towel became very dirty. Then again for the price, $87 a night, its okay but need to pack cleaning products and many more other things I don't normally have to pack.

It was good

It was good

This is a great hotel…I love it. I spent almost two weeks here. My daughter wedding and catching up with friends. Jarred front desk is amazing. The maintenance man was awesome. I can’t forget about Tasha on point very helpful. They all were so helpful during my busy week.

This is a great hotel…I love it. I spent almost two weeks here. My daughter wedding and catching up with friends. Jarred front desk is amazing. The maintenance man was awesome. I can’t forget about Tasha on point very helpful. They all were so helpful during my busy week.

Beds are so comfortable. The staff are friendly, Im thankful for Jeff the maintenance guy for all his help. I will stay here again.

Beds are so comfortable. The staff are friendly, Im thankful for Jeff the maintenance guy for all his help. I will stay here again.

Stayable hotel for price....compared to others...... Again...my only issues are.....the rooms are typically more neat.......than fully cleaned........each time...I found...towels under beds......food particles from last guest...ice in ice tray still etc ...... I worked night shift at a hotel 20yrs ago.... I learned a hotel is only as good as it's housekeepers...... Always a nice cozstay and

Stayable hotel for price....compared to others...... Again...my only issues are.....the rooms are typically more neat.......than fully cleaned........each time...I found...towels under beds......food particles from last guest...ice in ice tray still etc ...... I worked night shift at a hotel 20yrs ago.... I learned a hotel is only as good as it's housekeepers...... Always a nice cozstay and

Didnt like the 4 charging of my debit card for a deposit but its a very crean and nice room with good staff

Didnt like the 4 charging of my debit card for a deposit but its a very crean and nice room with good staff

Staff were unfriendly. They havent clean the room for more than 3 weeks. Return duty towel withinhour of operation and they didn’t have any clean ones, said they will accommodate room with clean towel and they didnt, when i arrived at the hotel after hours staff said they don’t provide towel services after hours. The first week of staying at the hotel they cut the locks of my company truck, staff said they would look at the cameras but never did. Very disappointed with this stay, even though i stayed at orlando and miamj locations before and with pleasant experience.

Staff were unfriendly. They havent clean the room for more than 3 weeks. Return duty towel withinhour of operation and they didn’t have any clean ones, said they will accommodate room with clean towel and they didnt, when i arrived at the hotel after hours staff said they don’t provide towel services after hours. The first week of staying at the hotel they cut the locks of my company truck, staff said they would look at the cameras but never did. Very disappointed with this stay, even though i stayed at orlando and miamj locations before and with pleasant experience.

cheapest bed ever, hard as a rock. Pillows super cheap and hard, i had 3 nights booked and left atter first night because bed was horrible.

cheapest bed ever, hard as a rock. Pillows super cheap and hard, i had 3 nights booked and left atter first night because bed was horrible.

Very limited in complimentary items. Witnessed this with another guest not with me personally.

Very limited in complimentary items. Witnessed this with another guest not with me personally.

The air condition have very bad smell some areas was dirty like some of the corners of the room , the towels are very small.

The air condition have very bad smell some areas was dirty like some of the corners of the room , the towels are very small.

Quick check-in..

Quick check-in..

When I arrived after paying two weeks, my room was not cleaned for two days and I was not given my money back. Also during my stay, They changed my reservation from third party to them and charged me another deposit of 150 dollars without paying back the first one

When I arrived after paying two weeks, my room was not cleaned for two days and I was not given my money back. Also during my stay, They changed my reservation from third party to them and charged me another deposit of 150 dollars without paying back the first one

Also.....the incidental Holds for days after checkout.....is damn near unacceptable.....smh .... Other than that ..Yes ...I'd stay again....

Also.....the incidental Holds for days after checkout.....is damn near unacceptable.....smh .... Other than that ..Yes ...I'd stay again....

Great place to stay

Great place to stay

From check in to check out it was an easy process. Friendly staff that was professional and knowledgeable. I will most definitely recommend this property. It is exceeded my expectations and was a hidden treasure.

From check in to check out it was an easy process. Friendly staff that was professional and knowledgeable. I will most definitely recommend this property. It is exceeded my expectations and was a hidden treasure.

Convenice

Convenice

Love the hotel

Love the hotel

The property is clean and quiet, room was clean and staff was friendly, Daniel made us feel welcomed and comfortable. I would stay here again.

The property is clean and quiet, room was clean and staff was friendly, Daniel made us feel welcomed and comfortable. I would stay here again.

Great everytime i stay here.

Great everytime i stay here.

Easy check in and out

Easy check in and out

However, why does this location have an ADA complaint ramp at the entrance?

However, why does this location have an ADA complaint ramp at the entrance?

Tyler at the front desk deserves KUDOS!

Tyler at the front desk deserves KUDOS!

We was very pleased with with everything

We was very pleased with with everything

I was double charged for pet deposits. There was no room service during the time I stayed. my beding or towels was not replaced i had ask for it and toilet paper i had to ask for it as well.

I was double charged for pet deposits. There was no room service during the time I stayed. my beding or towels was not replaced i had ask for it and toilet paper i had to ask for it as well.

Paid 88 for the night and the room came with microwave, fridge and electric cooktop.

Paid 88 for the night and the room came with microwave, fridge and electric cooktop.

Me encantó súper limpio todo buena atención

In dealing with Hotels.com I did my reservation on line ,I check the box that says pay when you get to property. But when I got there front desk says Hotel.com had already changed my card for the first night. I exspress my concerns to front desk that didn't want it on the card I was paying for the 2 days with my debit card. Front desk says there's also a 100$ deposit that has to be done with a card only.So I gave him my debit card and told him to put the 2nd night for the room and the deposit on my debit card. He than charge my credit card that was being held on file for the second night and put the $100 deposit on the debit card. That wasn't the way I wanted to pay for my stay ,he did the opposite of what I just explained to him.

The room wasnt very clean. Its not that it was terrible dirty. It just looked like some just made the bed and piled a stack of towls in the bathroom but didnt clean. The freezer smelled of fish. There was a purple finger nail like a press on plastic nail in the dishwashers. We had reserved a room to have kitchen cutlery and flatware, we found 2 frying pans. Notified the front desk and they forget. 24 hrs later still nothing from the front desk. Asked about the kitchen supplies again and they apologized but they had forgotten. Beds are old dented spring mattresses and the air conditioning is doing its best. At least they are friendly and i didnt fear my car getting broken into. Plenty to eat nearby and quick access to the highway.

A dog was left alone early in the morning and barked non stop for several hours very bad

Small flying gnats and a larger visitor in the tub

I request towels they can’t provided that to me ! No coffee maker no tissues they just provide you a bed to sleep I wasn’t satisfied with the service

The room needed to mop and proberly clean. Half the linens were cleaned and was requiring a fee to change.....unacceptable. my overal experience was ok....just tidinss needs to be inforced. Was there a housekeeping crew because the hallways and elevators looked unkept for days.

For the price, the place was excellent. All coffee drinkers be known that they don’t any coffee. You have to go to a Circle K or someplace up the street. 😞. To be fair I didn’t realize this was similar to a extended stay

Great place to stay the young gentleman at the front desk was very helpful. His name was Tyler. Just want to show appreciation for this young man.

The room did not have a coffee pot and the bed only had 2 pillows. When we called for additional ones there wasn’t anyone available to bring us any. Also there wasn’t a remote for the tv.

Excellent service and cleanliness

Tyler the front desk assistant told me that the guys waking in behind me could be murders. He also stated he didn’t like my support dog who is for comfort. He told me he works two jobs to afford his charger an new house boasting that snakes are better then dogs. When I reminded him that he was at work an that I was a customer not a friend her began to get guarded. He closed the blind then said he wasn’t going to be available. When I gathered my items from out side there was no carts available an made it difficult to gain access. I asked Tyler for a closer room due to my disability an he refused to accommodate me. He also told me the deposit was 150 instead of 50. I feel like he has a mood disorder an should not be working alone . I asked for a refund after he stated the comments about murders in the building. He said it was to late an talked with a confident attitude of evil. I have been a guest at a different location an seem better customer service. I had a question about if my stay was extended an Tyler said I would be charged every day for time extended. I felt very uncomfortable giving him my deposit via debt card due to his untrustworthy attitude an very personal conversation that was not welcome. I am a paying customer that deserves respect an quality for service that is being paid for. I want a full refund an full apology.

This is designed to be an inexpensive, long term rental. Rooms are spartan, no frills, but very clean. Bring your own shampoo, blow dryer, and anything else you need to be comfortable. You get a small bar of soap and a tiny flat pillow. Thats it. There is housekeeping twice a month. You can get replacement towels and linens at the front desk. There is a lot of traffic noise. Ear plugs might be helpful.

A lovely place to get away!

The room was nice but the bed and tub was old and uncomfortable the stopper was pulled out of the tub; left sitting on the side broken exposing how disgusting the drain is. You could feel the springs in the bed, the two pillows was to small and dirty, I always take the pillowcase off to see what I'm laying face made my stomach turn. Other than than place was nice.

Not recommended when you arrive late

Nice spacious and. Friendly clean environment

You get what you pay for. The floors were like Velcro and it smelled like an elk gave birth in an old refrigerator. I bought a swiffer to clean the floors but it was ineffective.

The receptionist was inside blind window and said , “ I have no rooms with very rude”, We wasted time, drive back and forth and very disappointed!.

Check in was a great experience. Daniel was amazing, professional, and absolutely went out of his way to make sure my girls and I had a safe place to lay out heads after strange experience with the Airbnb we abandoned. He shows a care and respect for people. The accomodations have been great. The room was clean and comfortable.

The people at 317 were noisy and fighting until 5-5/30!in the morning!

Great cuatomwr service for late hours

It was very clean and comfortable. Would definitely stay again.

Best hotel and service

The only thing I had a problem was the windows was not opening all the way.

👍

We had the room next to us with the tv on and we heard it all night and could not sleep. Not the property fault. They could add a coffee pot in the room.

Noise Neighbor

It smelt horrible. There was blood on the floor. The fridge wouldn’t close completely. I woke up to 3 bites on my leg.

for the price the place was excellent

This stay was very nice and it’s a very nice facility. Housekeeping has to do better. The facility is new and with the right upkeep it can look nice for a long time, but it’s not has clean as it should be.

very noisy

I was put in a room where there was no hot water in the shower and every day I was told there was not another room that I could be transferred to and there was no offer of a refund of my money. Even more disheartening than not having hot water to be able to wash my body for 3 nights is the fact that they already knew there was a hot water problem in this room but continue to put people in there and for the total disregard of a person’s comfortability I would not stay again or recommend it.

L

The customer service was phenomenal. Cleaniness was very good all but under the beds. There was stuff from previous guests. Other than that is was very clean. It was quiet. Our dogs was welcomed and everyone was so nice. The beds were not uncomfortable but could have been a little better. Bring pillows because they are comfortable but flat. Overall the stay was excellent and i would recommend this place to my family and friends. We had to travel because i had aurgery and it was literally 1.1 miles away feom the hotel. Again, dont listen to the negative reviews because it eas clean, quiet and EXCELLENT service. We even met the general manager and he was super professional and nice along with thw other staff.

Nice property, staff has a negative attitude. We requested a room on the first floor due to a person in our party having knee problems. We were given a room on the second floor. The AC in that room didn't work so we reported it. The desk sent a staff member up to look at it and couldn't do anything to correct the issue so they had us change rooms. This time they put us on the third floor (punishment for reporting a broken AC unit??). The next room ,on the third floor, the card reader on the door didn't work so the staff member went and got a replacement key card but that didn't work either so the staff member disassembled the card reader, did something and put it back together...it worked. Went into room, put personal items away, went to relax by watching TV and there was no remote control in the room. Reported that to the desk and they said they would be right up with a spare. Also requested two additional pillows since there were none in the closet as is the case with most of the hotels. After 45 minutes of nothing, called desk again and the male staff member said "Oh, he forgot" and would find one and bring it up. Ten minutes later a phone call from the desk, no spare remote controls were available nor were there any spare pillows available. We asked for another room and were told that there were no other rooms available. At that point we were done with the poor service and attitude and opted to find other lodging. Bottom line. nice property...lousy service.

I’ll never stay at this property again. Booked a handicap accessible room because my mom was traveling with me in a wheelchair. Once they checked me in had swiped my card etc they informed me I would not get a handicap accessible room and offered me no solution even after I stated my mom was in a wheel chair. No staff at hotel after 9 or ten so if you lose your room key you are SOL and will be locked out your room and hotel until the next morning.

Air conditioner did not work in the room

Landed in Jax to a message they overbooked and cancelled my reservation. Will never book there again.

My fridge had food spilled down the inside of the door, some of the kitchens drawer handles had dried something on them. I found a fry under the AC unit. Wasn’t the cleanest for sure. The lobby was nice and clean, but not the room. I also found fake eyelashes in the sink in the bathroom, and makeup dried on the inside of the sink. All in all- I’m not super picky but this is all the issues I had… so I wouldn’t pick this place unless you can handle some remnants of previous tenants there. Staff were super nice and helpful though.

The hotel is new and very clean. No frills though. No hair dryer, no kleenix, no coffee (a big deal for us coffee drinkers), no breakfast, and the front desk is only open from 10:00 to 4:00.

Not the fault of the hotel but it would be great if people could be more considerate with their noise level in the early mornings. Staff were great and location was perfect for our trip.

Nice and clean. Kitchenettes with a two burner cooktop and a big refrigerator and dishwasher. Clean and safe. Bring extra pillows with you as they don’t have extras. I had two very small pillows for my bed. That’s the only downfall that I found.

It was a wonderful and comfortable stay.

Good 👍

The room was clean, the pillows was not comfortable, overall our stay was great.

It was amazing to stay at Woodspring suites. Definitely will recommend to my friends!

Roaches!!! No Photos, I left!!

They had no shampoo or the little amenities expected in a room. The towels were small and scratchy. The walls were paper thin, could hear a gentleman next on the telephone conversation. No night time front desk personnel.

I usually don’t stay at extended stays, well I’ll say I stop staying at them due to cleanness, but this one is fairly new. Nice hotel, clean rooms, nice area! Staff is awesome, esp Mr. Willie

It is convenient to my mom's nursing home, clean, quiet. Will stay there again.

Otherwise, staff were very helpful.

The beds were comfortable and the staff were friendly and easy to work with

The floor was dirty and I called the number for the operator and she told me that the rooms are cleaned every two weeks I explained to her I was only staying their for 2 nights she still said sorry rooms are cleaned every 2 weeks. She refused to have someone clean the my room. Overall the lobby was fine and parking lot is clean and big.

It's was great like everything was neat and clean and organized and we be coming to stay overnight at a different time.

Hotel looks clean and confortable but when I was coming back after spending a good time with my family and I was coming in to get to my room with my kids I was stop really rude for this guy asking me if Im staying in this hotel because he never see me before and my answer to him was yes i show him the room key so he try to take us back to the lobby and said he will call the police state he is the manager in duty but no ID or name tag to be honest I though he was drunk because the way he was acting I dont feel secured and I went straigth to my room with my sons few minutes he show up in my door knocking the door yelling open the door do not make me open the door asking for my ID and after all the yelling and his attitude problems I ask for his name and I told him I will reported to his manager because I do not like his attituted and the way he approach to me or my son,s he said his name was André but if he treat me that way in one night stand I feel really sorry for the rest of the guess who stay weekly 😡

The only thing I don’t like is the beds sits to low and not enough pillows

The man who checked us in was playing on his phone when we arrived. I waited 3 minutes or so until I said excuse me and he finally came to check me in. He was very slow and disinterested.

I Arrived at the reservation after driving for 3 hours to get to the location and proceeded to call and have to wait for staff in order to check in for over an hour to where I was greeted by one of the staff members and basically berated about how I was taking up their time and wasting the money on an Uber to go to a Christmas party. Through check-in, he continues to make comments of how I am taking up his time, and that he should have kept walking, instead of checking me in because I was making him late. After taking the payment and checking me in your proceeds to give me my keys, but failed to properly scan them for them to work for the door and made it out that I should’ve been grateful to even get the room at all so I had to proceed to go back downstairs and wait again in order to get the key activated so I can enter the room. Instead of a resident, I made a reservation and payed in full to be considered a nuisance. The entire check in was rushed as he just hurried me to sign forms without explaining with the only thing I was told was the deposit which he reminded me that I’m getting charged three different times. Very infuriating!

I never got there to check in