Castaway Motel

Nice

clean room and comfortable bed good wifi

I only stayed here because I couldn’t drive home after Disneyland the only good thing was the price the baseboards where dirty the bath tub drain was caroaded (misspelled) the bottom of the tub mat was straight yellow like it hasn’t been changed in years rust on the outside of the tub. Only 3 channels to watch say fire tv but remote didn’t control it. Oh yea only one car per room so if you have a friend or someone that is going to share a room with make sure they don’t bring a car

Staff is always amazing and friendly.

I always stay here, good place to stay and also lots of Stores, restaurants and malls near by.

Close to work N/A

Exceptional

I like how each room has a fridge microwave and hairdryer. 711 2 Groceries are about a 4-5 min walk down the street. The owners are kinda strict but the whole thing was very fair

It was great and amazing I would stay there again if I have to again thank you

I cannot find the ice machine

I can't find the ice maker In this motel.

Clean, spacious and quiet room. Towels were unexpectedly soft. Parking wasn't an issue. Felt safe. Staff was very friendly. I enjoyed my stay!

Nothing Everything… roaches in the place

Exceptional

No mirco wave..

Exceptional

really clean rooms nice set ups all rooms are different

Walls are very paper thin wood is coming to lose on the door

clean room & bathroom and comfortable bed

Parking was pretty easy, but the shower tub was a bit dirty when we checked in and our door gets stuck most of the time. However, pretty decent hotel for our budget.

Proximity to work location Television reception was spotty and kept breaking up in all channels

Proximity to work location Television reception was spotty and kept breaking up in all channels

clean room comfortable bed and good wifi

Clean and spacious rooms. Staff was very friendly. The towels were unexpectedly very soft. A great place to stay!

Bad

El matrimonio que está como administradores en la recepción,no hablan español,son muy déspotas y malhumorados,llegamos 2 horas antes de la hora de entrada y no nos permitieron dejar las maletas guardadas en algún lugar y nos comentaron que podíamos dejarlas en un lugar al aire libre,pero que no se hacían responsables de lo que pudiera suceder. El internet te lo quitan saliendo del hotel y cuando llegas nuevamente,lo tienes que poner otra vez. La habitación la limpian cada 3 días y solo te cambian las toallas,siempre y cuando le digas a la camarista en privado,que fue la única persona que nos atendió bien,pero sin que supieran los administradores. No volveré JAMAS

clean room nice comfortable bed and good wifi

Good

Clean room, comfortable stay

Convenient distance from stadium The cleanliness and utilities

Convenient distance from stadium The cleanliness and utilities

Superb

Sand in the bed. Hair on the pillows. Stains on the sheets. Hair and dirt on the bathroom floor like it hasn't been mopped. Tattered blankets. Lumpy flat pillows. Good price tho.

clean room comfy bed

I stay here for work. Always clean and quiet. Excellent value andnice rooms.

Exceptional

Good

Thanks

I liked the fact that there's a McDonald's next door. Bed was comfortable and the TV & wifi works good. Room is a little dingy. I guess they did some renovations. It's a work in progress. Other than that it was a great night

Room is a little dingy. I guess they did some renovations. It's a work in progress. Other than that it was a great night

Clean

Exceptional

Convenient location to Disney; convenient to park the car outside of the room.

very clean room comfortable bed and good wifi

The property was ok. The staff were AMAZING. They made the stay positive. I really appreciate they patience, caring, and attention. Parking is a big challenge.

Clean and spacious room. Staff was very friendly! Good parking lot and quiet area.

Room was dirty and towels where dirty.

Nice are fair price

Good

Good air conditioning. Parking harder at night because people take 2 even though only 1 car per room

The last 3 times i go they dont have enough parking. They have a 1 car rull but what GOOD does it do when they don't enforce it at all. If you go too late good luck getting parking on site people will take up 2 spaces.

Great

everything was perfect

The woman is mean and rude the guys were great and polite

You get exactly what you pay for. Don't have breakfast

How do I begin? I arrive for my birthday weekend trying to get to somewhere to sleep going to the Angels home opener and immediately the staff was convinced that I arrived in two cars and four people were staying in one room. I told them that was not the case they did not take that for the answer they continued to tell me that I was going to pay for two parking spots and that four people could not stay there I assured them that my friends parked their car at the stadium and we were in one car and going to the game just at the room for a couple hours to burn some time. They insisted this was not the case and demanded that me and my wife both show ID. but wait it gets better upon entering the room. There was still food in the sink that was never cleaned. The TV did not work with no cable. The bathroom was unkept with hair all over the sink and toilet and stains were on the walls where possibly something various happened. Given the location, I don’t doubt it. So I called the front desk to please fix the TV at least he came in. stinking leaving the door open, letting more flies that we already existing in the room in and again brought up that I was with two vehicles and multiple people staying in the room. The ceiling in the room had a large crack in it, and the people upstairs were running around all night, causing it to fall in a little bit on the bed so if you’re looking for a really bad time book here and tell the staff that you’re in one car so you can see.

Easy parking , clean cold AC. Friendly staff.

Everything was great

Night window check in should be kept for night. I would give a 5 star review , but I have a thing about feeling like a “ culprit of crime” by being forced to check in a little bullet proof glass window where you hunch down to speak, when the hotel has a perfectly useful and nice lobby area. It was 3pm! I have to repeat staying in this area 1 time a week for next 3 months and this factor is what drove me away from a repeat visit and 5 stars

Not good

Ok to have a shelter!

clean room and bathroom

Room wasn’t very clean. Condition of room and building was not the best. Shower curtains with stains, window screens with multiple holes. Bedding was clean. Only stayed one night. Room comes with fridge and microwave. Overall, 3 stars.

Great

Clean. Decent bed. Cold AC. Typical old 2 story motel. Not in great condition but for the price it's acceptable.

The bed. Not clean sheets

Staff were the most shady, greedy & foul people i have came across in quite some time!! They are very rude, have bad attitudes & will try to keep your deposit by blaming you for any damages that were done by the last guests prior to your visit!! God forbid you forget anything of value in your room i was told by a regular there if they dont like you they wont give you your belongings back they will say they didnt find them. Dont let the low price of the rooms entice you to make the same mistake i did. Good luck

STAFF FRIENDLY, CLEAN ROOMS BY MC DONALDS

N/a

Clean and spacious room. The lady at the desk was very friendly and helpful! I had a comfortable stay.

The room was okay but not spotless but cant complain.

Dirty. Unfriendly staff. Towels were very old and not clean

Room was fairly clean, but there was stains on the sheets and towels. The a/c “worked” but did not get the room cool at all. Not bad for what you pay.

Good

great staff. very clean room and very comfortable bed

Clean room ...

Customer is great. Small property but well kept. Stay for more than a few night and

Yes

It’s not bad for what you pay, for.

We decided to give the new management a chance. Unfortunately, every single time, they gave us a reason for not giving us our preferences for the room request even though we are staying 4 nights. We are pretty easy going so we just took whatever room they had given us. However, this last visit, we came into a room that still had wet floors and it wasn't clean properly. The chemical smell was strong and wasn't good for our lungs. The housekeepers came into the room each day and our toothbrushes that was resting on top of a clean towel were flipped onto the hard surface of the countertop above the toilet which we didn't appreciate. This will be our last visit to your property. The other options that we like within the same price range are in better locations and nicer management that try to work with us with our room preferences.

Check in staff was nice. Room was not cleaned well. Sticky substance like a soda had spilled on the nightstand. Hairs in the bed. Towels were old and stained.

Overall a decent place to stay.

Not bad for the price! Had to check out through the NIGHT window at 9:30am. Go finger?

Terrible service, spend your money elsewhere

Yes immaculate the rooms were so fresh and so clean I would return and stay as long as I could thanks castaways for being a team player for the family friends .

Courteous staff and a clean room with amenities, ie; refrigerator, sink and microwave.

Everything wa great

nice clean room and comfy bed

Clean and friendly staff

The person at check-in had no personality at all. It was definitely just a transaction for him. The room had a king and a full bed not two queens as mentioned when I hit reserve. The property is so old and when you open the door all you smell is pinesol. Absolutely horrible! The bathroom had rust in and around the tub. The linens were old and the bed had a sheet and a very thin bed cover. The ac/heater was very loud. And our upstairs neighbors paced at all night with what sounded like heels and the neighbors to the right fought at 230am causing a disturbance and waking us up. Overall would NOT stay here again and honestly I didn’t even want to stay the night although we had already paid. Sorry just not my kind of motel and I’m really not all that picky. Also for reservations for 4 people how do you only leave 3 bath towels?!

👍

Good

very clean room

They need to provide a working iron for guests.

very clean room and comfortable bed

Staff at from office was rude and very unprofessional tried keeping my drivers license until stay was over

Room was dirt floors wernt swept table top where dusty and place is ran through. Would not stay there again.

Gteat staff, clean rooms, and comfortable bed with a blanket. It was nice

nice clean room with a lot of space

Rude manager below average rooms

clean, friendly, and great staff.

The room was clean and quiet. The bathroom was dated and could use a little TLC.

Great service

clean, good price and friendly staff.

Great costumer service and very clean room.

Very affordable. Great location

Asks for a 50 dollar deposit and gives me back 30, scammers.

There is no warm blanket

Easy check in

Staff very rude and unhelpful no one seems to speak English

Place is nice… nothing especial … if you want to save money and stay in a convenient place this is the one …..

Nice

Great stay was perfect for us. Housekeeper was very friendly and helpful she went above and beyond. Price was amazing very reasonable. Came for out of town class and it was perfect for studying. Encountered no problems.

The floors were very slimy. That bathroom walls look rotted.

Shops near by

So this is going to be a fun (sarcastically stated). We've stayed here a few times & each time is a different experience. This time, like each time before, the staff was kind & accommodating with a first floor room in our room type. These rooms are super clean but smell strongly of cleaning product one must lite a candle, plug in a room deodorizer or just leave the door open to air out. Depending on the room, the bed is pretty comfy. Our favorite room so far is room 110, however this week was 108... bed is a bit stiffer and the ac unit is old and loud. Floorboards in the middle of the room lift to pinch your feet as one walks across the floor. Late morning second day there came a knock on the door. We answer to find they want to move furniture in to our occupied room. We decline entry as we had just fallen asleep yet they insisted. Firmly we shut the door. 1230 comes & management shows up unwilling to hear no, they want to move the furniture in today, now. We explain in 24 hrs we'll be leaving, management said no & asked we move into room 106. At this point with zero regard for their guests comfort or feelings we decided its closer to move our things into our car rather than another roo, so I give them back their room 106 card and request a refund. Why stay when they've invited us to leave by not understanding that the room was occupied! No matter what we were doing, short of an emergency the do not disturb sign was posted to be respected. Won't be back any time soon.

Updated interior of the room. Spacious, small kitchenette.

Friendly Staff, Clean & Comfortable Room & Great Prices!

Routine stay on business, comfortable, clean, quiet. I stay here 90% of the time . Close to work

The staff are really nice. The room smells like super strong clorox. I had to ask the front desk to change my pillow cases because they're all stained with dirt. I guess you get your money's worth since it's cheaper than a hotel.

👍

Had a pleasant stay

Front desk managers are very nice. Laundry facility for convenience. Very convenient location and easy access to transportation.

The room was clean and suited us fine for our short stay. I would stay again if I go to an event around there.

24 hr smoke shop , mc Donald's next door. Jack in the box and 7 eleven down the road.

Clean

Toilet was leaking water Definitely needed a rate reduction

Very clean with everything working

Friendly staff, clean and spacious room.

The place is very nice and I was treated with respect and courteous was very accommodating, maids made sure I got what I needed for a comfortable stay

Location and room was great. Only thing is that they only allow one car per guest. It was an inconvenience and had to park across the street.

.

Great service decent rooms

Great management and staff especially in this price range. Far above anything close to the price and location.

Very clean nice respectful good prices great location I would recommend it to anybody. 1 out 5 stars I rate it a 10

So I reduced the reservations to 2 nights and promised not to do a weekly reservation. Also you show one price and then you charge extra which is not right.

Don’t expect too much from staff, seemed lonely, liked that it was close to McDonald’s a 1 minute walk overall we felt safe in the area! Good place to stay

It was ok. You get what you pay for. It was quiet. Room is outdated but it has a stiff bed and a shower.

DEFINITELY COMING BACK

Dirty

Staffing they owners an experience disappointment has to receive and the counter

Friendly staff, clean and spacious rooms. I had a great stay!

The Castaway is a good place to stay for the price. I've stayed here before. It is clean but always has a strong smell of bleach.

Great management and staff. Beyond what is typical, especially in the lower price point. I frequent the McDonald's next door and meet quite a few people who stay there regularly. Will be back again.

They really don't clean well. First I found the microwave with spoiled food, who knows how long it had been in it, and then I found a sock that wasn't mine. At night, I don't know what happened, but they knocked on the window several times while I was sleeping in the middle of the night.

Tho I wish they had an ice machine?

I booked this hotel because we had an event at the Honda center, and it was close and in our budget. I was a little worried based on the reviews however, my check-in was very nice and flawless. A young man checked me in and I also did speak with the woman who I believe is in charge and she was very nice. The hotel does have rules which they do clearly state on the website and on a sign when you’re checking in. of course, if you try to go against these rules, there will be an issue. I did really like how the kitchen area was separate from the room there is no issues with parking and area was decent as well. There’s a lot of bars and food areas around would recommend

LOVE THE STAFF

Great location close to the main place mall of Santa Ana.

Again very affordable and ideal location so you just gotta know you're getting what you pay for.

It was dirty, the comforter had holes, the floor was dirty, wooden floor had gaps, the bathroom window was crooked, the faucet and shower head had significant calcium stains, the shower caulking had mold build-up, the air conditioner was loud and it would turn on and off keeping me up. The pictures on Google made it look decent but it's not. The 7.8 rating that it has is probably due to folks not bothering to rate it.

The owners make sure your taken as long as you respect them, they were very good to me

I stay here for business 99 % of the time when I am in California. Clean /Spacious/ Comfortable. Basic and affordable.

Bad customer service

We had kids with health conditions that they knew about prior to us checking in. When we noticed these things after paying $230 for 2 nights and then asked for another $50 safety deposit when we got there. For how unsanitary and dirty this place was they should pay their customers a safety deposit! So I went to the office and complained about the room they said they would refund one of our nights and move us to a new room. The next room was painted but still had mold in the bathroom. We called back cause we still haven’t recieved the refund for the one night and now they are saying that they never agreed to that and that they don’t owe us a refund. We will be disputing the charges due to not receiving what we were promised and repeatedly being put into rooms with black mold and blood on the walls. this place should be shut down!

Horrible customer service

The beds were really comfy the property was quite and calm but the service from the front desk was unwelcoming

The property was great but the lady at the front desk was extremely rude.

Right next to a Mc Donald’s so that cool but the room we got was gross and looked like it wasn’t cleaned. Besides that it was cool but I wouldn’t go back

The staff is good at what they do, customer service, there's restaurants around the area, liquor stores all over and fast food, as these are all choices of the individual person or persons

The lady was extremely rude with the worst attitude. She made me feel as if i was a bother to her and her business. I stayed about 2 to 3 days at a time because and

They kicked us out because we had a small licensed service dog. She told us to check out immediately!

Great area clean sheets

The front desk/owners here do not make you feel welcome. The rate is low for a reason.

Great price, room and location.

They only allow one car

Excellent

Clean, spacious rooms. Friendly staff. Quick and easy check in. Soft bathroom towels.

Nice place

You get what you pay for, we wanted a place To sleep that was close to Anaheim. No deadbolt on door, lobby not open had to use window to check in. Room ok, area not horrible, but not great.

Staff was excellent they care about us as much as they can, cars racing up and down

The property is nice but the place has a management that is excessively intrusive and not very hospitable.

Can’t say anything it’s all great and well recommended this place.

It’s close to the venue

Location worked for us but the room had its problems. The outlets didn’t work so our phones didn’t charge. The water in the shower got only to luke warm. The refrigerator didn’t work so even water wasn’t cold. Wouldn’t stay there again.

Convenient and in a nice area. Clean room and friendly staff.

Everything

Great location, clean room and friendly staff! Perfect for baseball games

Clean and easy parking.

The owners are kinda difficult, but it’s mildly understandable. They probably have to deal with a lot of crap from hotel guests on a daily basis. They were kind to me overall. I had a wonderful stay. The rooms were exceptional-No roaches, and everything worked excellently. This is an absolute gem of a hotel for the low cost rates they charge. 10 out of 10 would absolutely recommend to anyone

there where alot of homeless people in the parking lot .i did not feel safe leaving my car there so we left

Room had strong smell of cleaning products which lasted most of the night. Bathhroom has no curtain on window which opened up to neighboring motel which could look in when emerging from shower.

NA

Upon check in they were rude from the very beginning. I had 2 cars and only one was allowed in the parking lot which was ok but when I asked if it was ok to park on the streets the owner stated she didn’t know and to find somewhere else to park. Very rude and unkind to me. I left to get food and when I came back I parked on the street with the car I out on the register card they give you, I went to the window to change it witch I didn’t think was a big deal but apparently it was and was given attitude for it. The other owner said i couldn’t keep changing it.. I changed it that one time after that she followed me out side yelling at me to keep my car on the street. I felt disgusted and discriminated against, they Both assumed based on my appearance that I was probably up to no good. Literally just wanted a place to stay closer to work the next morning so I didn’t have to get up and drive 3 hours.. terrible service and people

Nice place

Didn’t receive my deposit back

Everything is aweome about the room.

Comfortable basic motel room. Hot water pressure was low and that's the only negative. Air-conditioner worked fine, mattress was firm and comfortable, there was plenty of space and it was quiet and private. A good choice if you are driving, but not so much if you are a public-transport backpacker. McDonald's next door closes at 22:00.

Very poor and seemingly unkind interactions with staff and did not appreciate the lack of cleanliness

Comfortable bed, spacious room, good internet connection. Friendly staff.

The area is pretty calm, lots of restaurants, very close to the Malls, just the Hotel could get some renovations. New furniture, could be nicer. Other than that is nice

Clean, quiet and spacious room.

when I went to the bathroom, I looked at the tub all rusty and bad smell from a sue, I asked him to change to another room and he told me to wait for tomorrow after 11 Am, when he changed to another room looked a little better but a heat runs like a motorcycle in the room. I told him right on the 1st day I would move out, and he offered to change to another room, but things did not work. When I book online the picture shows very clean but in fact, is not I never come back in this Motel in the near future

Nice quiet and clean place

Kind staff, spacious room

Staff came running to my car yelling saying that she told me only 2 adults and it was my son with me that is 13. Did not even apologize.

n/a

Nice people at front desk. Convenient location.

Nice front desk persons. Convenient location.

It's in a convenient location if you are working in Orange County. That's about it. You get what you pay for.

All good

C

Always pleased with my stay here. Friendly staff, clean and spacious rooms, and a quiet area.

The stay was alright. But could have been better the lady at the front desk let me nobat the last minute that I couldn't have company I wanted to get another day but she asked me to leave

It was clean and I enjoyed my stay.

There is not respected

Quick check in and the room is pretty nice. No amenities though. I had to walk next door for coffee at McDonald's

Staff very rude, didnt care about customer, only to pay and pay

Very accessible and affordable

Really bad experience, dirty towels, dirty room, despicable customer service

The room is big enough to fit for four peoples for thevreasonable price. no hidden meaning in their text

Staff is good, and take care of things when needed, nothing is perfect though they are helpful

Employees are so rude

Horrible service

DO NOT STAY HERE. This is a tiny hotel, the property is decrepit, the rooms are filthy. The worst part is the older couple that own and run the hotel are very rude and extremely nosey. There is only one way in and out of the hotel, right by the office where they live. They watch everything constantly, they are always there, they are the only staff other than maids. They thought I had an extra guest, they tried to flag my car down at 11 pm in the dark as I left one night. They then entered my room to look around when I was gone (I put up a camera). The wife was very rude every interaction, they argue with each other constantly and in front of you (different language). I was appalled at how they conduct themselves. Owners should not operate their own hotel, it’s always personal for them. If you don’t like to be watched or if you like a clean room, STAY AWAY FROM THE CASTAWAY!!

I go here often

Nice room affordable and very accessible

It's a typical motel but better than others

Very nice

Overall bad experience. Be careful here.

Thank you!