Delta Hotels by Marriott Ontario Airport

Place is gorgeous except that I had issues with the sink being clogged and the shower handle was broken

Exceptional

Location very close to Ontario airport

very well appointed hotel; friendly staff; wish they had a large daytime food option.

Definitely recommending this place!

Very nice hotel. Spacious rooms. Friendly staff.

I enjoyed my stay at your hotel.

Exceptional

Great property. Very clean. Staff helpful. Wonderful stay.

I loved it can’t wait to come back

done. This hotel is a breath of fresh air for the Ontario airport area.

I do not like that they charge for parking....

Exceptional

When we pay a premium fee for this hotel the parking fee should be included in the price.

Nice property

Exceptional

Superb

Beautiful hotel every thing was amazing

Terribly busy the weekend I went. The front counter obviously too busy.

Understaffed aswell, not worth it.

Hotel was adequate for the class they are in. Cleanliness needed some attention to detail. Biggest feedback item is they woefully unprepared in turning over as a convention was ending. I checked in as a convention was leaving town - they had no rooms available quickly for the next group checking in which led to terrible delays with very little communication to people in an hours long check in line. Since they are across the street from a convention center, I would think they could have been better prepared for the switch as they probably experience this frequently.

They overbooked the hotel. So when we got there, they transferred us to a motel which we has to pay for… also, the people talking with us were really really not friendly and very annoying The property on the other hand looked pretty nice

They overbooked the hotel. So when we got there, they transferred us to a motel which we has to pay for… also, the people talking with us were really really not friendly and very annoying The property on the other hand looked pretty nice

Hotel is outdated. It is not what I would consider a Marriott. It is more along a Best Western line of hotel. They have tried to update, but they chose a cheap contractor to do the upgrades. The hotel staff was friendly. I would not book a second stay

it is OK

We had a great time everything was neat and the staff were super friendly and kind, 💯 recommended ♥️

Cons roommate accessibility

Love it there. The staff , the hotel , the bar, pool and close to everything .

Great!

Clean great staff pool area was very well capped. It was across the street from the event center where we were going to an event. The only downside was the restaurant inside the hotel is a bit chaotic. They have three different menus and it seems like they have three different restaurants in one location, which is very odd to me. We skipped eating there and went elsewhere other than that our stay was great.

Hotel areas were clean, room was clean and stocked. No issues, enjoyed my stay.

Great stay

Very good

Breakfast was perfect!

The hot tub needed more chlorine; it smelled like a swamp. Every morning (late morning) there were still dishes and trash in the common areas from the night before. A beautiful hotel but needed more maintenance and daily care. They were out of water cups, the coffee area was full of trash with no cups, there were no pool towels, etc…

Clean room and staff great job

Very good

They had music blasting till 11:00pm. When I asked them why is there music this loud, they said they have to play it based on Marriott’s rules. Could get no rest. Horrible experience.

The elegant look, the service of employees. Especially the bar tender. He is very friendly and attentive

Room was spotless and comfortable. Staff was really good.

Exceptional

Rooms are modern and clean

Staff was rude and unprofessional

Great bed, plush towels!!

Great

But my main annoyance was that this room is located by the main door to go in and out. Every morning around 4am, tons of people are leaving the hotel to hid to the airport. I heard a constant BANG every 3 minutes. So every day I was there, unfortunately I woke up at 4am with all the red-eyed flight passengers. I did report this. They have to fix the door slamming!!!!

Friendly staff and very helpful with directions, the room was clean and kept tidy during our stay. Would not hesitate staying at the hotel again in fact my wife and I plan to book a room for the quilting convention across the street next year.

Beautiful hotel,the reception staff in the afternoo were very friendly,the cleanliness was exelent The person who gave me a ride was't very friendly.My first language is Spanish and Ihave an accent in Englesh,and she was't being kind; she don't make me feel comfortable,

Beautiful hotel,the reception staff in the afternoo were very friendly,the cleanliness was exelent The person who gave me a ride was't very friendly.My first language is Spanish and Ihave an accent in Englesh,and she was't being kind; she don't make me feel comfortable,

Clean property; comfortable beds and room; very friendly and helpful staff

Great stay

I like the new renovation and the upgrade structure inside. The hotel looks great and luxury Na

I like the new renovation and the upgrade structure inside. The hotel looks great and luxury Na

Asked when the restaurant opened were told 5pm. Found out later it didn't open on Sundays ?? We waited an hour and a half for a restaurant that wasn't going to open. Ugh

Asked when the restaurant opened were told 5pm. Found out later it didn't open on Sundays ?? We waited an hour and a half for a restaurant that wasn't going to open. Ugh

The room was very spacious, staff was friendly. The only thing was I asked for housekeeping for 3 days straight and no one came.

The cleanliness 10/10 and modern feel. Little options at the cafe.

Cleanliness The ice machine was very far away from our room and barely had any ice in it. Only coffee was prepacks in room. No coffee after 10 am. Would have been nice to have coffee in lobby.

Clean sheets and pillows That Bookings.com didn’t give Marriott Hotel my credit card information. The hotel created a new reservation when I checked in and charged me again. I having a tough time getting reimbursed from Bookings.com

Great room, nice staff

Very nice new hotel with a great staff and food. It’s a hidden gem!

The room was clean. Beatriz at the front desk was helpful and understanding when I needed to cancel one night. Although i only stayed 2 nights at the property it lived up to the Marriott standard that i expect as a BonVoy member.

Exceeded expectations on every level. Clean, modern, quiet, and solid amenities. Will go back for sure !

Very neat and clean, proximity to airport was ideal.

the room kept at 45 degrees could not get it to heat up and even when I turned the unit off the room never warmed up to above 62. Room 1054

The room was very well-kept. There were plenty of towels in the bathroom. The staff was top notch.

Awesome hotel. Great room.

Was ok noisy between train tracks and rooms have thin walls. Shower needed good cleaning.

Super new and clean! Staff was very nice and got us checked in quickly. This will definitely be my spot when I have quick trips to that area.

Very clean

We where locked out of our room door would not open are stuff was locked in there we couldn't shower after we came back from a concert. They wouldn't refund me just not a good experience

The room was good, the staff could have been friendlier and the amenities such as the pool and hot tub were not good.

Fine. Close to the convention center. Wish Starbucks would have been open on a Sunday morning.

The front desk gentleman was too tired or had a bad day. He was very rude.

They wouldn't let me check in because they needed the card and I asked them if I had Apple Pay and they said no and I told them if I gave them and they put it manual and they didn't want to either.

Beautiful, it was elegant and cozy

Evening staff and restaurant staff we're the same. Austin was a great host and David the bar tender knows how to make the signature drink...delta old fashioned. I enjoyed my stay and the people who represent Marriott.

Nice room

nice place

N/A

For the price of the suite it should have more

The room was great, but I purchased the room because it came with breakfast, I had no proof, and I was charged 40.00 . Plus parking fees 17.00. It just shocked me.

Rooms were clean and spacious.

Clean

Really nice, clean.

Room was neat and we liked it!

Did not use any of the dining facilities

I like the fact that the property had an on-site bar and restaurant. It was a larger property that had a nugget icemaker that’s about it. When I checked into my hotel room, there were no Bellman carts available when I finally was able to obtain one and make it back to my room. I could not open the door. I was alone and had all of my belongings. I called the staff both from the hotel phone in the hallway also through message eventually after 45 minutes of waiting, someone came down and I was able to go to the front desk. The desk clerk was helpful and did walk back to my room and was able to let me in. The air condition was extremely noisy. The patio was a joke and to top it off. I had no hot water for my entire stay.. the hotel could be nice and I really wanted it to be nice, but those issues are non-negotiable. If they knew the water heater was broken, they should’ve offered another room.

Was very Disappointed. First of all I’m a Hilton girl but because of an event that I was a part of we were here at the Delta hotel. My room was not ready at three as told. I even came early to see if I can get in earlier, but it was not happening. I was finally able to get a room at 3:40pm. I asked the girl at the counter. Why was it taking so long and I understood people had to check out but how many Jr suites do you have. She let me know that they take care of their Bonvoy members first and reminded me that I booked through a third-party. For the money I paid for this room I felt taken. The accommodations were not up to par. I should’ve for a junior Sweet I assume that I would at least have a microwave. The Attitude at the front desk was not friendly or welcoming. The room was subpar in the room. There’s an uneven ground that they just laid the carpet over and having neuropathy when I walked on it, it bothered me. While I was asleep at about 3:40 in the morning, the TV comes on and it really disrupted my sleep. To top it off, there was no hot water for a shower. This is why I don’t step out of my comfort zone, meaning being a Hilton girl.

Good stay for quick 2 nights

The breakfast was dissapointing. The eggs were good. But sausage didn't look cooked all the way and the bacon was overcooked. To have to pay almost $20 a person and be asked to tip felt wrong. No one really helped us with anything and we thought breakfast was included since the initial Google search said "includes breakfast". It's not until you get to check in they say "for members only". The next issue was check in... the staff was complaining to each other about work issues to reach other as we walked in from a long delayed flight. No greeting for welcome. Only asked "last name?" while they were still gossiping. I could barely hear the host since the other host was talking to her while she was giving me my room information. We walked all the way to our far room only for our keys to not work. We called up front and they said "well come down and get new ones". We went down and they switched our room. The room was very clean, nice looking room. I was happy for that. Unfortunately the air conditioner was so loud and didnt ever go off an on the way an automatic setting would. It only would blow cold air, then a couple minutes of warmer air. The shower water was scorching hot! My son and I tried every setting to get it to cold & would only get hotter. It wasn't until we turned it completely off and waited a little bit then we got cold water to come out. We were too nervous to try a warmer setting since it would go to scolding hot again. The pool was also very dirty, full of bugs.

Great location quiet even though near the airport

I only stay literally for a few hours , I just need to stay near the airport due to a early morning flight! Clean, environment. I wish I could enjoy it more.

Breakfast was very typical. But wait staff was wonderful and very attentive.

Excellent service, beautifully renovated hotel, conveniently located to convention center.

Clean room

The room was really quiet and clean. I liked the fitness center a lot. They have a coffee shop in the lobby, which was great.

After I checked into my room I noticed that the tv wasn’t working, I called the front desk and went to the front desk to informed them that the maintenance person still has not showed up to looked at the tv. After waiting for over 2 hours for someone to come I had to asked for another room. This was my 3rd time staying at a Marriott hotel I normally stay at a Hilton property but my wife wanted to stay at the Delta because the company she works for booked her at another Delta hotel in another city.

This place was worse than a Holiday Inn—or even some motels. The AC was so loud nobody could sleep, and to make matters worse, there were ants crawling on the bed and walls.

N/A

had a fan setting so even when I put it at the lowest temp it was still kind of warm. Other than that the place is fine. Beds were comfortable, gym was clean and well kept, nice bar and seating areas to work. Would maybe stay there again if I needed to be close by airport.

Staff was great. Dinning area staff was nice, but felt the restaurant was limited and sometimes very slow. Shower door wouldn’t close all the way and it fussed water to leak onto the floor that I had to make sure to mop up every time we took a shower so it wouldn’t cause water damage.

the restaurant menu is little over price, other than that, it's good place for stay. I like the room is very quiet.

All was awesome, just weird how they do breakfast cause they have an Asian Buffet in back and they try to force you to go back there instead of regular continental breakfast! But other than that everything was great!

Quiet with friendly staff. Good was delicious

.

Excellent Service! Customer service at its best!

Everything really good

Receptionist charged my card 852 after I was told she was only taking out the deposit, then when I told them- she acted like it was normal. No apology nothing, I had to wait a week to get my money back.

It was a Very nice Hotel , I would or will stay there again

Absolutely wonderful experience.

Nice layout, clean, great gym and pool and the room was spacious and nice use of the space provided making it even more accommodating.

Enjoyed my stay here. Modern amenities, clean property, spacious rooms, and kind staff. Good ice machine….nugget ice. Lol

Line af check in at 11 pm was 7 people deep....only 3 were in line for checkin. Apparently they werent answering their desk phone so people were coming downstairs to get towels because housekeeping didnt stock their rooms. When it was my turn to check in, i was informed there were no more rooms. I booked it 4 days ago...and then i was told i had to go to a different hotel...in which i replied that i needed a refund to my hotels.com, which the front desk said they dont know what to tell me. Then they said, " oh! We found a room!" Our room was dingy. Smelled like it hasnt been aired out or cleaned in a while. The wall has water damage, you can see the where from the wallpaper bubbling was and stains and coming off at the seams. The counters in the bathroom was glued together in areas and overall just a very uncomfortable stay. Will never come back nor recommend. The front lobby was inpeccable. Wish the rest of the hotel reflected it.

Great experience

Excellent property; clean, modern, helpful staff

The hotel was very nice. Clean and comfortable. All of the staff I interacted with were very friendly and helpful. My room was quiet and cozy and I appreciated the ticket for a free coffee from the cafe, that was nice to wake up to. Very happy with my stay.

Nice and convenient to the airport.

Not much to do

Well done my friends well done

Second, upon arrival my reservation showed unpaid although the said it was. She had to call her manager to enter a code. There was a comment made that our reservation was another Expedia issue. I have used hotels.com for a number of years and this is the first concerning experience. I am hoping with this comment and I am sure with others, that hotels.com will look into this and improve its quality of service.

Hotel staff was extremely friendly, rooms were nice and clean

I loved the privacy and ambiance.

It was a very nice hotel and I like alot of the amenities they have to offer. They have a Starbucks lol

Well maintained

Clean and convenient

Location

Check in was simple. Requested certain type of room and was accommodated. Housekeeping did an excellent job in keeping towels replenished and room tidy. Pool was nice and big with lots of sitting room.

I like it, it’s fast clean and practical

Everything was so nice

Everything was good just the elevator is kinda far from everything.

That was awesome

Clean and convenient

Nice hotel.

From the lobby to my room I have to walk about half a mile

Nice

Friendly and respectful

Beautiful hotel, staff well dressed and versed in customer service.

The A/C didn't work in the room. The temp stayed at about 80-85 degrees all night. When i told the front desk, she acted like I was bothering her and didn't care. The lights in the room randomly turned on by themselves all night. There were kids running through the lower level halls yelling and talking loud with no supervision. Beautiful property, to bad we had so many issues.

The hotel is comfortably furnished with a modern feel. The room was spacious, clean and comfortable.

The only complaint is hotel has a musty smell otherwise very nice hotel wonderful staff

At first glance the room was beautiful and comfortable. As soon as I arrived, the toilet would not flush. I couldn't get anyone at the front desk to answer the phone. After a few hours it was fixed. However, the next day, it wouldn't flush again. Also, the heat was not working. The fan worked, but no hot air. I spend the night in the my sweater coat under the covers. Thirdly, there are small coolers in the room that look like mini fridges. It's not a fridge, it's a cooler with no ice. Literlly, a spot to put your food and drinks to get warm. A complete waste of space. I asked at the front desk my first day about getting a fridge, of course no response after she said she would look into it. Overall, beatiful space but zero service.

Excellent

The staff were absolutely amazing and extremely friendly, both the night and day crew and the bartenders. This was a beautiful hotel that was clean and easy to navigate to and find parking. I wish I had tried the on site restaurant but I will definitely stay here again next time I visit the area. I didn’t get a chance to check out the pool or outdoor seating area (very cute) but the amount of amenities available here are great.

So nice and comfortable

Great places to stay.

Pay full online but still charge our money, when i call them, they won't help us.

Hotel was very clean and nice. Hotel staff was friendly.

The only complaint is the bartender was not very helpful. I was told they served until 11:00pm but the food service stopped well before.

I stayed three nights. First night I booked the Junior Suite, very nice and well appointed, lots of room. I had a double queen room for the remainder of my stay. Also very nice and equipped just as well just without the extra living space. The staff was very friendly and helpful. I ate at the bar there the last two nights. The food was very good and the staff made me feel very comfortable. Special shout out to Kayla at the bar. She was fantastic. Great service and hospitality.

TRAINS ALL NIGHT!!!

Great clean place

Convenient location to the airport

First time at this or any Delta Hotel. Super impressed. Beautiful facilities - lobby, common areas, way above average pool and seating. Super friendly and helpful staff.

The receptionist was unfriendly! She said they dot have a king size bed even though our reservation was for a king bed . She didn’t even said she is sorry about the inconvenience .

Restaurant was atrocious.

Although I liked the property, I was changed for parking when it is clearly advertised “free long term parking”. Thus was even after confirm with the front desk clerk at check in that parking was free. The check out person charged me and now I have to call a supervisor to resolve the issue.

Muy bueno

When AC was on smelled like smoke or wood. When i turned off it was fine.

First time. Will come again

Business matters?

Very nice option for us visiting family in Upland. Nice bar area and restaurant. Good value

Great experience. Customer service was incredible.

The staff was excellent. The lobby bar is beautiful and I really enjoyed the lobby Starbucks. Both the bar and the Starbucks operate on limited hours. My room was beautiful, clean and spacious. The bed was comfortable and the shower had good water pressure. I will stay here again.

We were very satisfied with our stay. Our room was very clean and comfortable. We had a great nights sleep. Would stay here again. The lady at the front desk was very friendly when checking us in and apologized for the wait.

The lobby is gorg! There was someone at all times cleaning and keeping it nice. Staff was friendly. It does look and feel older. Rooms seem to be run down some. Pool was closed,furntiure was packed up. One place inside for breakfast. Overpriced for just okay. 2 omelets and orange juice $50 We used the airport shuttle which was nice and convenient

Great option near the airport and near great food options. Great service and very clean rooms!

And the ice machine on the second floor was not working for most of my visit. The machine was never tagged for out of service .

The staff was very polite and professional. Staff successfully accommodated certain request for my stay. Would definitely recommend a family stay and revisit. Love that our room was directly facing the airport runway so my toddler could enjoy the in coming and out going flights.

close to the airport

Great time

Property was quiet in spite of proximity to the airport. Comfortable bed and clean room.

Nice accommodation