Oakland Marriott City Center

Great experience

I feel breakfast should be included in the price Parking should be included

No microwave in room

View Parking

no sign telling operating hours.

Clean room

Superb

Exceptional

I thought rooms are soundproof, but nope, my neighbors were talking and walking around midnight, waking me up, i was hearing everything. Not worth the price, spend around 300 per nigh for this. Rooms, shower, bathroom and beds are ok. Breakfast is not free.

Very good

Fast check in. Never had to wait for an elevator. Good location. Comfortable bed. Lighting in room not optimal. Needed a light in the closet and the light near the couch was not in the right place for reading. Also room had an odd sofa not comfortable for 2 people. Breakfast at the restaurant wasn't good and was expenisive. Overall the decor wasn't attractive.

A huge thank you to them, I was so stressed, but they made it super easy to solve the problem.

Lighting in room not optimal. Needed a light in the closet and the light near the couch was not in the right place for reading. Also room had an odd sofa not comfortable for 2 people. Breakfast at the restaurant wasn't good and was expenisive. Overall the decor wasn't attractive.

Low pressure shower water.

Location Low pressure shower water.

Exceptional

Very good

The location of the property is close to public transit and shopping. Housekeeping was a major perk for me. Nothing like getting back to a clean room. Thank you so much! The room and property were clean. The view from my room was breathtaking! Loved the bath and body products! We were provided enough towels and wash cloths. Overall one of the best stays I've had. I highly recommend this property.

Bay view room was beautiful! The view was spectacular, everything was very clean & staff were super helpful. They were able to let us check in early, which was super helpful as well. We ate at the restaurant for breakfast & it was good. A little pricey but nothing out of norm.

Central, comfortable beds Stuffy corridors with slight smell of old cigarette smoke, but I am very sensitive

Central, comfortable beds Stuffy corridors with slight smell of old cigarette smoke, but I am very sensitive

Clean room with nice amenities. Great location for using public transportation.

It was very clean and convenient if was 10 mins away from two events i attended For me it was a 2day stay so all was good

Superb

It was very clean and convenient if was 10 mins away from two events i attended For me it was a 2day stay so all was good

Clean, had what we needed.

Clean, had what we needed.

I really enjoyed my stay and I will definitely return in the future!!

Everything was great but Valet was pricey. $198 for 3 nights of Valet. Normally I’d be ok with self-parking but having to park across the street at night there didn’t seem like the best option especially if you’re only saving $10 per night.

Loved the bar and the bar Tender! He was great!!

Exceptional

Very poor

bathroom outfated, shower not great, they charge you for every possible thing they can. dont even have complementry bottles of water. for the price I will find something much better next time.

Unfortunately the room was not very well maintained. There were a lot of missed details, like (3 glasses instead of 4 for the ice bucket and bathroom), the fitted sheet was barely tucked in, and there was a layer of film and dust on the toilet and on the back of the bathroom counter. Details you miss when you’re in a hurry. Likely they are short staffed or management isn’t giving housekeeping adequate time to turn over rooms. The bed was otherwise comfortable and the shower was very nice with a detachable showerhead. The view from the 7th floor was beautiful + there was a mini fridge to store our items in. All and all, I would stay here again.

Exceptional

The location and ease of commuting in Oakland The elevator noise that was very loud in our room, we have stayed in rims near elevators but have never encountered that loud noise

The location and ease of commuting in Oakland The elevator noise that was very loud in our room, we have stayed in rims near elevators but have never encountered that loud noise

clean room, easy access to bart station as the station entrance is literally in front of the hotel that you can walk in 2 mins. area around the hotel has good mix of restaursnts, cafes and retail stores, bed is good, plenty of hot water, staff very responsive to needs when asked. overall a good modern business hotel. would stay again without hesitation

Upon arrival at 7pm on a Friday, i was behind one group....it took almost 30 minutes for check in as only one person was working, i found it odd to have that on a holiday weekend..receptionistwas really doing her best! . Room and property was clean. Until the next morning when we exited our room to find someone had lost part of their hair extensions....no biggie....but after housekeeping came through it was still there...for 2 days actually lololol...the location is crazy convenient...people that work here are super nice. Will definitely stay again

The staff was very friendly and helpful. The only thing that we did not like was that the whole weekend the water dispensers were empty

Staff were excellent, courteous and welcoming. Breakfast was great and everyone efforts to make the trip great. Nothing

Nothing. The staff was rude and kept trying to double charge you. They kept saying the card that was paid with was declined. I was like the room was pretty booked. They would provide last 4 digits of card and would say that card was declined. Nothing. The staff was rude and kept trying to double charge you. They kept saying the card that was paid with was declined. I was like the room was pretty booked. They would provide last 4 digits of card and would say that card was declined.

Excellent

Travel toothpaste would be good, in the convenience store

Very smooth stay

this started with check in. the clerk had no idea what he was doing and royally messed up this reservation. Also they did not know directions to certain places we had to look up on our own. I'm still waiting for my refund as we paid for the room twice. The clerk said the room had not been paid for when in fact it was. Another person in my party had to pay for the room. I was still charged for the room as well.

Although I ran into booking issues, I was happy with my room. I pre-paid my stay through booking.com, however, when I checked in, I was told by the front desk that no payment was showing for my stay. I showed my confirmation email from booking.com but the front desk clerk told me I needed to pay directly to the hotel in order for me and my wife to stay and to call booking.com to resolve any issues. I was very upset because there should be better communication between the hotel and any third-party booking facility involved.

Superb

Exceptional

…

1st time there and the stay was great! Will book here again when I visit Oakland.

Wonderful helpful staff - we were there for my son’s graduation at Berkeley and they made it so easy for us - the rooms are spacious

Passable

I truly enjoyed my time at Oakland Marriott City Center. Their is nothing like it. The food, professional staff at the front desk, lobby staff, household technician (maids) and the fitness center!

Great place to stay in Oakland.

There was no breakfast, they were understaffed

Superb

Nice terrace area off of the fourth floor. Would’ve been nice to have a full length mirror in the room.

Superb

Exceptional

Affordable for location. Very comfortable bed. Great housekeeping staff. Have to sign up for some program to get WiFi password.

Affordable for location. Very comfortable bed. Great housekeeping staff. Have to sign up for some program to get WiFi password.

It was comfortable, safe, and restaurant food was good.

Exceptional

It was comfortable, safe, and restaurant food was good.

Great stay loved the location

Location N/A

The location worked well for us and the bed was comfortable. The staff was very helpful. Nothing

Exceptional

Great for families.

Exceptional

Room was clean and breakfast was good. Staff helpful and pleasant.

Exceptional

Exceptional

This was a very nice hotel and the price I secured was very pleasing to my budget. I was able to visit the Bay Area and not break the bank. The hotel was close to the Jack London Ferry stop so it was an easy quick ride to San Francisco. Also the hotel is only a short walk from the BART stop, to get to and from the San Francisco Airport, so you can save a ton of money using public transportation, no new for rentals or Ubers. The only drawback was that it was not many places that were opened downtown on the weekend for food but I was able to find some good eats in walking distance from the hotel at the Oakland Street Food Cafe, great food. I would highly recommend this property and would stay again if I visited the Bay Area. Its both affordable and convenient to get to. Hotel staff was friendly and helpful.

The hotel, room, and location. They charged me again after I paid through a third party, Booking.com. Called twice to clear thing up but was only told they'll look into if but it never got resolved.

They charged me again after I paid through a third party, Booking.com. Called twice to clear thing up but was only told they'll look into if but it never got resolved.

Everything was lovely. Clean. Comfortable. Nice onsite bar restaurant. All staff courtesy. Have stayed many times and would stay again. Only one complaint: no safety bars in the tub/shower. Challenging for my husband to get out safely

Passable

Exceptional

Clean room; great view from room.

The cleanliness, and professionalism of staff. N/a

Location They charge too much for parking. They don’t allow guess whom are handicap with placard to park in the handicap there employee’s who aren’t handicap park there instead.

Location They charge too much for parking. They don’t allow guess whom are handicap with placard to park in the handicap there employee’s who aren’t handicap park there instead.

N/a

Room was big and clean, staff was nice

Great hotel for staying. The metro station and ferry are close to visiting SF. A lot of cafes and restaurants around.

Outdated room with musty smell. Scary people hanging out around front of hotel.

I was slightly worried for a moment about the site when i tried to confirm my reservation a week before my stay. The hotel could not find my confirmation number from Hotels .com The reservation number that i received was different from the usual hotel confirmation. Going forward, I recommended Hotels .com give the customer a confirmation number that hotel can easily locate. Also a direct number to their site, as well as to speak to a live representative should there be any questions The Hotel Stay: The rates were pretty good. Was told they charge for breakfast, so i passed. Room was clean nicely arranged. Staff was very nice and helpful. My only con was the pricing for self parking. It was pricey. It should be free if you reserve 2 or more rooms. Especially for a one night stay. Would I use this site again ? Perhaps I would. I don't travel much, but overall it was very nice. Thank you Hotels.com

Booked a double queen room and upon arrival was given a single king (for three adults). Inadequate bath towels for three adults. Uncleanly restroom.

My dad and I both enjoyed our breakfast at the restaurant in the hotel. The staff were very friendly, attentive, and prompt. The food was good. I did really like how the parking elevator was attached to the hotel. It was very easy to park overall I would recommend this hotel.

Clean and well located, if you are planning to go into the San Francisco city during your stay, this hotel is perfectly located as it is just a bart ride away! Truly enjoyed our stay.

Didn’t fo

Most everything: check in, staff, location, room & bed. Dirty bathroom glasses & AC was not working. But they took care of everything right away!

The parking when booking it stated the cost was $45 but it was actually $75 so I felt a little mislead.

The location was great. Nice part of Oakland. High walking index score. Near historic Swann's. Near Jack London Square. We went to the Fat Lady Bar and Restaurant. GREAT comfort food and drinks. Valet was slow as molasses. They need more staffing. I hope Marriott Bonvoy doesn't think the valet service at the Oakland Marriott as acceptable. The coffee maker in our room was more appropriate of a budget hotel. The cord on the coffee maker was SO short it would reach the floor to the outlet. If you moved it to the nightstand next to where it was sitting, it barely fits bc the lamp is in the way. The parking lane labelling is confusing: rideshare left lane, drop off right lane. So we went right lane, told the door man we're checking in and using valet. The door man responded, you need to be in the right lane and seemed upset that we were in the wrong lane. Then, we'd left some toiletries in the car. We asked could they bring the car so we could fetch them. The valet said they were too busy and gave me instructions on how to go get them myself! Is this on brand Marriott Bonvoy??? I think the better approach could have been, "Would you mind coming back in 30m when we're less peak and I can assist you." Then when were checking in the person spoke so quickly and softly I couldn't make out what he was saying. I said "I really can't hear a word you are saying." He did not speak any louder or repeated the information until I asked.

Very clean and friendly staff N/A

room was very clean. Staff was very friendly. I really enjoyed my stay. Can’t wait to return.

Great hotel! Super friendly staff, beautiful room, great food I was very unimpressed that WIFI wasn’t free with my room (it was a suite)

The rooms were wonderfully clean and I loved it

We didnt eat and use amenities

For what I payed for the room. I would have expected brakefast and free parking. But instead I got no brakefast and had to pay extra $40 for parking.

We really liked our room. It had a great view of SF. We loved wine in the lobby for Happy Hour. And we liked the staff at the restaurant. Overall excellent experience. We were there for 5 nights. Very comfortable. We didn't like that we would be charged for internet of we weren't members of Marriott Bonvoy. We were, but really. It's 2026. Who. charges for internet anymore?

Decent firmness to the mattress, loved the feel of the duvet. Very clean bath.

Everything was very good to excellent.

Wonderful stay

Neighbors fighting in the middle of night

Super clean room, seemed like it must have been newly refurbished.

Clean Nice location

Checked in my restroom had pee all over the toilet like the maid didn't even bother, there was no breakfast, paid for parking thru Expedia but it was not honored at the site, and no breakfast

very cool

The place, location and the receptionist that day was very nice.he makes us feel home. ?

Cleanliness and the privateness of its community No pool I was looking forward to that then realized there is no pool there

I asked for a luggage cart and porter left to go get one and never returned so we had to carry our bins up to our room. Lastly, someone was smoking weed on our floor and it was aweful - the whole floor stunk. I would not stay here again

Get the breakfast at the restaurant. You will not regret it! Food was amazing and the service was top notch. Rahman waited on us all week and shared amazing life lessons with us. We won't forget his wise words!

Property was fine but there must have been a convention there and we had to wait over 2 hours to check in. Hotel should have been more accommodating to individual check-ins.

Our room A/C was not that great. We slept in warmth out two night stay. I’m not much of a complainer so we just dealt with it. The area is a bit sketchy with so many hopeless around. I wouldn’t talk out alone….

Dear Manny, Thank you for your detailed explanation regarding the $259.16 authorization. I appreciate the transparency about how the third-party reservation was configured within your property management system and how the authorization was mistakenly placed on the billing share rather than the incidental share. That said, I want to be very clear: Sheldonmpatterson@yahoo.com is a valid and active email address, and 408.705.8015 is my valid mobile phone number. Both are correct and fully operational. Regarding the authorization, while I understand the internal explanation involving system shares and third-party billing structures, an authorization for the full room and tax amount—when the stay was already prepaid—creates unnecessary financial strain and inconvenience. Even if the amount does not ultimately post, an improper authorization can: • Temporarily reduce available credit or accessible funds • Trigger overdraft or over-limit fees • Interfere with other pending financial obligations • Cause reputational or credit-related complications in certain circumstances It is important to note that unauthorized or improperly processed charges, even if temporary, may carry legal implications depending on their impact and duration. Consumers are protected under federal and state financial regulations regarding unauthorized transactions and improper billing practices.

Very clean room staff friendly

Also, our room service was excellent. She cleaned all of my cream bottles and arranged them neatly on the bathroom counter.

Great stay for kids and adults.

Room was great.

The staff were incredibly helpful. Great stay. Will definitely come back again.

It was close to transportation

Comfortable and clean

Outstanding hotel

View and design The guy receptionist was intimidating, but I don't mind, he's ok. hope they offer breakfast

The view and design Hope they offer breakfast or I was just not informed about it.

Clean and updated nice rooms.

found excellent shops nearby. Idid not go to the spa

found excellent shops nearby. Idid not go to the spa

Room was clean and organized staff helpful and area clean

Room was clean and organized staff helpful and area clean

Cool

Cool

I can’t say much about the property because I didn’t explore. For the time I was there it wasn’t anything that I disliked.

Location

The view was the best. Everything else was good. Wish I got complimentary breakfast for that price.

The view was the best. Everything else was good. Wish I got complimentary breakfast for that price.

Room was clean and staff were friendly and helpful

Room was clean and staff were friendly and helpful

Everything was as expected. Solid Marriott in perfect location.

Everything was as expected. Solid Marriott in perfect location.

Yes

Yes

Great stay! Very clean. Very accommodating and professional. Rahman was a great bartender and the staff was pleasant. Everyone was doing their jobs and they worked as a team. The food was good too!

Great stay! Very clean. Very accommodating and professional. Rahman was a great bartender and the staff was pleasant. Everyone was doing their jobs and they worked as a team. The food was good too!

the TV didn't work and for the price - I can't believe there's no continental breakfast

the TV didn't work and for the price - I can't believe there's no continental breakfast

Yes

Yes

Nice and cozy!

Nice and cozy!

very comfortable, nice room. Staff was exceptional above and beyond the girl who answered the phone and checked us in.,Lupe, was above and beyond

very comfortable, nice room. Staff was exceptional above and beyond the girl who answered the phone and checked us in.,Lupe, was above and beyond

The ease of navigating through out the premises. Staff was courteous and efficient.

The ease of navigating through out the premises. Staff was courteous and efficient.

Super clean and great view.

Super clean and great view.

The room was wonderful and the staff was great.

The room was wonderful and the staff was great.

The room was wonderful. The facilities were wonderful absolutely love. The experience will definitely book again.

The room was wonderful. The facilities were wonderful absolutely love. The experience will definitely book again.

Clean, comfortable room.

Clean, comfortable room.

All the above

All the above

The views from the 21st floor of downtown Oakland and west to San Francisco stunning!

The views from the 21st floor of downtown Oakland and west to San Francisco stunning!

We loved our stay at the Oakland Marriott City Center. The room was clean and a great size. The view was great. The restaurant on site is very very good although pricey. The parking fee is also very expensive but worth it to keep my car safe while we were there. We will always stay at this hotel when we need to come to the convention center. The only thing that would make the day better would be buffet breakfast.

We loved our stay at the Oakland Marriott City Center. The room was clean and a great size. The view was great. The restaurant on site is very very good although pricey. The parking fee is also very expensive but worth it to keep my car safe while we were there. We will always stay at this hotel when we need to come to the convention center. The only thing that would make the day better would be buffet breakfast.

The staff always seemed eager to accommodate and please and our room was roomy and with excellent views.

The staff always seemed eager to accommodate and please and our room was roomy and with excellent views.

I was fortunate to have stayed here during my birthday weekend, which is pretty much an annual tradition. I experienced great service and was very pleased with housekeeping checking in with me, everyday. My only regret was that I didn’t stay a few days longer.

I was fortunate to have stayed here during my birthday weekend, which is pretty much an annual tradition. I experienced great service and was very pleased with housekeeping checking in with me, everyday. My only regret was that I didn’t stay a few days longer.

It was good

It was good

Very clean very polite stafff Definitely worth the price I would Sta there again

Very clean very polite stafff Definitely worth the price I would Sta there again

Clean room, friendly staff, comfortable bed. Parking is pretty expensive, but that’s most hotels. I had dinner at the restaurant and had pretty substandard service. Bartender disappeared for 10 minutes while I was trying to check out. Also, the burger had ZERO flavor and was way overcooked- I asked for medium and it came out hammered. The fries were great!

Clean room, friendly staff, comfortable bed. Parking is pretty expensive, but that’s most hotels. I had dinner at the restaurant and had pretty substandard service. Bartender disappeared for 10 minutes while I was trying to check out. Also, the burger had ZERO flavor and was way overcooked- I asked for medium and it came out hammered. The fries were great!

Very spacious room with good quality shampoo, conditioner etc and housekeeping gave us excellent service. It is also < 2 blocks from the BART station which is really convenient.

Very spacious room with good quality shampoo, conditioner etc and housekeeping gave us excellent service. It is also < 2 blocks from the BART station which is really convenient.

Checking in was a nightmare. 10 or more guests got checked in by the time they got me close to checked in. And check out was the same. Took over 15 minutes with mass confusion!

Checking in was a nightmare. 10 or more guests got checked in by the time they got me close to checked in. And check out was the same. Took over 15 minutes with mass confusion!

Location was excellent, and room was better than i expected.

Location was excellent, and room was better than i expected.

Great quick and easy check in. Nice clean room great view of the downtown.

Great quick and easy check in. Nice clean room great view of the downtown.

Everyone was very friendly and helpful. The room was cleaner than other hotels I've been to. Beds were comfortable

Everyone was very friendly and helpful. The room was cleaner than other hotels I've been to. Beds were comfortable

clean riom

clean riom

Overall, the room was clean and service was good, but there was an unusual odor that I found unpleasant, and the lack of bathroom fans was a bit inconvenient.

Overall, the room was clean and service was good, but there was an unusual odor that I found unpleasant, and the lack of bathroom fans was a bit inconvenient.

What a lovely hotel in the heart of Oakland. Room was so nice and the bed super comfortable!

What a lovely hotel in the heart of Oakland. Room was so nice and the bed super comfortable!

Na

Na

The room was very clean, bed was comfortable and water pressure in the shower was great. The only issue we had was there was no trash can in the room or bathroom. It was taken care of quickly. Service was great.

The room was very clean, bed was comfortable and water pressure in the shower was great. The only issue we had was there was no trash can in the room or bathroom. It was taken care of quickly. Service was great.

Great service

Great service

Clean room , walked in to room feeling warm , amazing staff

Clean room , walked in to room feeling warm , amazing staff

Easy check in, clean hotel, comfortable bed, great view, friendly housekeepers.

Easy check in, clean hotel, comfortable bed, great view, friendly housekeepers.

staff were great. The right way at the right time. as someone who stayed for more than a few days, the biggest benefits were, 1) gym, 2) laundry, and getting the room cleaned whenever it was needed.

staff were great. The right way at the right time. as someone who stayed for more than a few days, the biggest benefits were, 1) gym, 2) laundry, and getting the room cleaned whenever it was needed.

Excellent stay!

Excellent stay!

Staff was great. The room was exmaculatnt and the price was super inexpensive. Definitely will stay there again.

Staff was great. The room was exmaculatnt and the price was super inexpensive. Definitely will stay there again.

Clean, comfortable room. Helpful staff. But, parking is pricey.

Clean, comfortable room. Helpful staff. But, parking is pricey.

All was good.

All was good.

Parking price is ridiculous

Parking price is ridiculous

Close to venue. Room was decent

Close to venue. Room was decent

There is much cheaper and closer parking on the side of the building. They should suggest the parking garage and less than attentive valet for close to 60$ a day. My only suggestion

There is much cheaper and closer parking on the side of the building. They should suggest the parking garage and less than attentive valet for close to 60$ a day. My only suggestion

It was great! Loved every moment of this property.

It was great! Loved every moment of this property.

Our reservation said it included continental breakfast but our key would not let us in. Parking cost was outrageous!!

Our reservation said it included continental breakfast but our key would not let us in. Parking cost was outrageous!!

good

good

The views from the room

The views from the room

Room very clean. Very nice customer service from all the staff.

Room very clean. Very nice customer service from all the staff.

Staff was very courteous

Staff was very courteous

The refrigerator didn’t work and they never came to fix it

The refrigerator didn’t work and they never came to fix it

I want to thank Ryan who assisted me at check in. She was so nice & answered all my questions. Another special thank you to the young lady who cleaned my room she was so sweet.

I want to thank Ryan who assisted me at check in. She was so nice & answered all my questions. Another special thank you to the young lady who cleaned my room she was so sweet.

All of above very great staff. Rooms very nice and clean. The people that clean the rooms very helpful and on top of of of of there game

All of above very great staff. Rooms very nice and clean. The people that clean the rooms very helpful and on top of of of of there game

room was nice and spacious , area surrounding was interesting. wouldnt walk around alone but i didnt feel unsafe here being 20 with my 15 year old brother. the doors lock on the outside after a certain time and u need your keycard to open it so that adds to the safety. would stay here again if going to a concert at the oakland arena , also parking was like 10 dollars less then i was told it would be.

room was nice and spacious , area surrounding was interesting. wouldnt walk around alone but i didnt feel unsafe here being 20 with my 15 year old brother. the doors lock on the outside after a certain time and u need your keycard to open it so that adds to the safety. would stay here again if going to a concert at the oakland arena , also parking was like 10 dollars less then i was told it would be.

Did not eat, but staff was terrific!

Did not eat, but staff was terrific!

Na

Na

Great customer service

Great customer service

When we first arrived they gave us a room that wasn’t clean. They quickly supported us and our room was lovely. We walked around a lot.

Great location to access Bart

They advertise that breakfast is free but it is only free continental breakfast for MEMBERS. Same goes for the WiFi in the rooms. They charge for everything and if you buy a trip package they treat you like a second class citizen. Still I don't blame the staff but I DO blame the owners of the Marriott. My room and stay itself was quite nice.

The noise from a workroom next to my room is unbearable. I complained and NOTHING was done to solve the problem. I travel weekly. This is the worst hotel experience I have ever had.

Everything was satisfactory.

Clean room, wonderful staff, safe neighborhood and the parking is worth it.

Too bad there is no breakfast

Food not so good and over priced.. Don’t pay for club access if you check in late and aren’t up early. We didn’t get to use it- then pains for $30 pancakes and coffee for one person. Other than that stay was great

Staff great place clean food great

Excellent property I love to spend time at this hotel

Great

The parking structure is a expensive but kept my car very safe but my stay was great

There lie about the free- breakfast in the morning

Front desk was WONDERFUL, however valet said $55 and I was charged $66, just be up front with the charges.

I really like everything about the hotel. The lady that helped he check in was amazing. The only exception was the valet parking. When we arrived it was pretty busy. I was going to get valet parking I talked to one of the guys when i first arrived and he said yes just go check in and come back. When i returned it was a different guy and he said no its going to be a long time tomorrow to get your car. I think he thought we didnt have the means to pay by the car we were driving. I was a little bothered about.

Very close to restaurants and BART station. Clean, quiet, and safe. This was my second stay. My only complaint about service is that last year, and again during my stay last week, I called for towels and after 12 hours they did not arrive. Last time I had to go to the front desk and this time I had to call again. Also, there are no fans in the bathrooms.

There was one person checking people out and I had to wait a little longer, but once the gentleman called me up, he was very quick and gave me an upgrade. The staff overall was nice and helpful and friendly. The remotes were a little slow for the television and I wish they would bring the pool back and hot tub.

I have stayed at this hotel several times over the years, and unfortunately this time my stay was disappointing. The hallway on my floor had empty food containers and food scattered, some of the other guests were noisy, and the hallway smelled. The staff was responsive though and very friendly.

Wonderful staff. Comfortable room. Quiet. Great breakfast.

The entire facility was clean and well maintained. My room was excellent and accommodating to all my needs. The room was nicely decorated. The bed and bedding was comfortable. Nice soft towels in the bath. The entire staff was pleasant and kind. First time visiting and I shall return.

Wonderful staff and clean room made my stay enjoyable and restful. The location next to the BART station is always a bonus

Staff has been very helpful and accommodating. Room is clean and quiet. Food was excellent at the iron & oak restaurant.

The Beds were extra comfortable! the room was newly remodeled. Only item missing is an (non-slip mat), in the shower, their liquid soap dispenser, make the shower tile extra slippery, I almost slipped 2x.

Not ideal

Everyone was so nice and helpful love the valet people were nice and helpful very happy with my stay

front desk managed all of our checkins fast as they could. there was a rain storm that delayed and cancelled flights and we were forced to stay the night.

Great hotel, Inside felt very safe but getting into the parking structure was a bit nerve wrecking.

Everything in the room was fine except wasnt water bottle on the room.

Bed was too low for ease of getting on and off with knee problems. The comforter was too heavy and warm with no other option for a lighter weight covering.

It was a beautiful room and great amenities

Great hotel in the heart of Oakland. The neighborhood wasn't horrible it ypu definitely know you're in Oakland.

The hotel was clean

Room was quiet and beds comfortable. Only minor comment would be the restaurant options after 11am are non existent but it’s not a major inconvenience.

The rooms are very comfortable and well appointed, but the real bonus is the staff. Helpful, kind, professional and accommodating to make your stay enjoyable and feel like a family member.

Well known high rise hotel smack dab in downtown Oakland. Was very convenient for my needs. Very close to BART. If you’re driving; there is a hefty parking fee. My room was very small and kind of strange (triangle shape) but very clean and comfortable. The bedding was nice with feather comforter and feather pillows. I needed to recuperate from a family health crisis and I did not get off this bed for 20 hours!!! Very close walk to multiple coffee shops and farmer’s market. I would definitely stay here again.

.

Property is a bit dated. Neighborhood is pretty run down, especially if you stray a few blocks from the hotel. It’s ok if you are flying into Oakland and need a place reasonably close to the airport, but I would not use it as home base for a vacation.

Property was secure. The front desk very helpful

The main benefits were the clean and comfortable room, large TV with Netflix and most of all the room was quiet.

Everyone that worked there was extremely nice and made my stay very pleasant

I would not record a hotel which charges upwards of 200 and then charges for wifi

Large hotel with small hotel feel.

Ok

Everything was great besides a small run in I had with the mini fridge being a bit loud in my initial room. They quickly righted this and moved me into a new room, which was quite nice.

The city view was excellent! Guest were very professional.

Very clean hotel and nice employees

I was in Oakland for the "Down In Da District" Steppin event. (Dancing) I had a room by myself & wanted to get a room ajoining room next to friends or at least on the same floor but there were an influx of nurses there & the young lady at the desk tried to make this happen for but was not able to. I was placed on the 15th floor, my friends were on the 4th. I had a challenge with that I must say because being that high up did give me some anxiety. In the end, it all worked out. Everything else was fine.

Great spot

Was very clean, And we had a beautiful view of the port. The staff was accommodating. Bed was not to soft or to hard.

When I arrived to my room I found foo don the floor , which was documented. I also, had to wipe down the bathroom counter due to hair and crumbs being there upon arrival. I was not happy with that at all.

The staff is so wonderful and patient., I very tired when I arrived, I was not able to understand the fees, and they very kindly explained it to me. The pillows are a little too soft for me, but the bed was very comfortable, the AC worked great, the TV was nice and you can connect with some streaming services. I had a great stay and although it was a little expensive, I would definitely stay again.

The location of the hotel

Overall nice stay

I always enjoy my stay at Marriott City Center in Oakland, CA. It's the best place to be when you visit Oakland. The view, the house hold technicians are always top notch and respectful. Always willing to assist (within their scope of work).

Clean. Nice staff. Speedy room service

Parking was $51/day, and there was no heads-up on that. That is insane, and unacceptable, I will not stay here just because of that. People were nice, no issues there.

It's a beautiful, clean, pleasant, and delicious hotel. The staff is excellent. I stayed there for five days and felt right at home. I would recommend it and will definitely stay there again if I return to Oakland, California. It has a spectacular view. The cleaning service is excellent. Thank you Marriott for making me feel so special.

It's a horrible, horrible hotel. I got sick in my lungs. The room smelled horrible, ugly, dirty, it was scary, everything was falling apart. Now I have to go to the doctor to get checked out. I was really only there for about an hour. I think it was less, and I left there and went to another hotel. I had to leave because I couldn't. The hotel is horrible. The photographs and everything there are lies. The hotel isn't like that. There's a lot of crime, a lot of people, it's bad, there's no security, and the hotel is very neglected. Never in my life would I go back to that place.

Nice spot

Amazing

Very nice hotel overall. The staff was excellent! Everyone was professional and friendly. The beds were very comfortable and clean! It was a great experience.

So far this is a nice clean hotel the check in was fast and easy very convenient to have everything here restaurant & lounge bar makes delicious drinks and the bay view is lovely i would definitely come back to this hotel

The bay view is a joke

Truly enjoyed my stay at the Oakland Marriott City Center! Lovely hotel. The only reason I didn't give it a five-star rating was due to the slow wifi connection. It was difficult to connect to and made Netflix almost impossible to watch.

Accomodating

The room next to me had their TV on a loop of Mariott ads at a volume usually reserved for personal aircraft for three straight days.

Good service

Excellent stay with my daughters!

The location was near alot of coffee shops and restaurants.

It was wonderful, quiet & calm. My check in was smooth and the staff was amazing. This is my spot when I visit Oakland, CA (from Georgia). My room was perfect!

All great

Property is great. Rooms are clean and new. Oakland area is not safe in general. But hotel is nice if you need one.

nice staff

It was ok

Convenient location and easy to access. Happy to have parking on site.

Super clean but area surrounding property is sketchy

-

Very close to BART station

Perfect

Good

Clean comfortable stay near many restaurants and venues near the area. Great location and parking

Everything with the hotel was fine except for their air conditioner. It wouldn't cool down the room, as it was facing the wall rather than towards the room. And giant window (beautiful bldgs view) but not able to crack it for air. So it made my nights hard to get a decent rest. Temperature is everything to me.

I left a note stating it was my birthday as a little joke but it really was and I didn’t think housekeeping would see it they saw it and left me a snack on the counter which was the sweetest thing anyone did that day since I had to spend it alone so I really appreciated that gesture would definitely stay there again!

Staff there were not welcoming or friendly. Some didn’t bother smiling or looking up from their phones. There were a few who were but more who didnt. They have poorly updated rooms and bathrooms. Tubs need teplacing, the floor feels like its going to cave in or break. I would not visit again.

The room, gym and amenities are great. The staff are great and helpful. Clean and well-maintained. The location in downtown Oakland is excellent. The surrounding area isn’t very good as it’s Oakland. But then again, it’s Oakland so it is what it is.

We had a great stay here. The staff were friendly and respectful. Everything was clean and very comfortable and we had a great city view.

Probably my favorite Marriott get. Gorgeous room, beautiful view, and walking distance to The Fox Theatre.

Amazing stay! The location is perfect juts steps from the BART. The area felt safe and there was even a security guard at the property. The room was very clean and the staff was very helpful and friendly. We can for a concert at Oakland Arena and it was a great location for that! Would absolutely stay again!!

Nice place for a work trip. Quiet and clean

It was a really convenient area to stay in. Very close to the BART. We did however ask the front desk 3 separate times for additional towels and bed linens, none of which were ever received. Eventually we asked one of the housekeeping staff and they were kind enough to give us additional linens.

All employees were so nice & friendly. Very quiet. Good location, easy to get around by car or public transportation. Great experience, far exceeded our expectations.

Safe

The hotel its self felt safe and secuee.

We loved everything. Customer service was great. My husband said the room coffee was super great!!!!

Wait staff in the restaurant on the s 2nd floor were so nice. And Accomodating as well, it really made the difference in how enjoyable our stay was.

As always the Marriott Oakland never disappoints. It's close to everything, yet there is plenty of ways to amuse yourself in the hotel as well. The food is good, and service is always on point.

Beautiful!!

Wondeful

Bathroom didn't have kleenex dispenser or vanity kit. We could hear street noise. Was charged for breakfast when it should've been included in our sray, now going through the refund process, not sure if I'll get it back.

Transportation, rooms, staff, very good.

No Comp breakfast 😞

Staff were friendly and respectful.

Expensive parking.

We were extremely upset over the lack of food, when someone checks in after 10PM. There should be some type of food service for guests. The small selection in the lobby is very limited also!!