Holiday Inn Express Hotel & Suites Oakland-Airport by IHG

Staff was extremely rude and I got double charged and still waiting for them to correct it.

Great place away from home! Cozy and clean.

Everything was great, especially for the price point. Location required renting a car, but we were in town for a graduation in Berkeley and popping across the bay frequently.

I was very impressed during my stay. The room was clean and the staff was incredibly helpful. Would definitely stay again!

Nice breakfast. Friendly helpful staff.

I had a great experience staying at Holiday Inn Express in Oakland. The room was clean and comfortable, and the staff was polite, friendly, and very helpful throughout my stay. One of my favorite parts was the complimentary breakfast…it had a good variety of options and was a great way to start the day. Overall, I enjoyed my stay and would definitely consider staying here again in the future.

Parking wasn't an issue as we had taken a taxi to get to the hotel.

The staff was very friendly , good breakfast , clean , cool , rooms . Loved it I don't have ANYTHING bad to say!

Decent place to stay on an overnight layover. Security of the area made us feel comfortable.

The pool did not open until 10:00am. If check out is at 11:00am why is the pool opening so late. Parking was not indicated that it was a separate fee, $20.00. It said something along the lines of, self parking available. The room was shown and stated that it would either be with two queens or a king and a lounge chair. The Holiday Inn Express in San Jose paired their King with a loveseat bed that slept one.

And a great ride to the Airport

Great place

Clean, comfortable, convenient!!

Pleasant

Exceptional

Very clean and friendly staf Good and nice

Very clean and friendly staf Good and nice

Good location, it was very clean.

Exceptional

Good location, it was very clean.

We were leaving our car and appreciated the gates well lit parking lot.

The breakfast was good. I appreciated how well lit the parking lot was. The proximity to the airport and highway made travel easy.

I❤️ed every minute of My stay GRATFUL for the GREAT CUSTOMER SERVICE BY ALL STAFF I ENCOUNTERED

Room Clean & Comfort zone Parking fee $20/daily extra charge

Room Clean & Comfort zone Parking fee $20/daily extra charge

Enjoyed our stay there.

I liked that the hotel is directly across from the airport, and that a shuttle was provided. The complimentary breakfast was very tasty . I did not like that there are no restaurants, or markets near the property. There is no place to eat is you arrive after breakfast.

Excelente

I liked that the hotel is directly across from the airport, and that a shuttle was provided. The complimentary breakfast was very tasty . I did not like that there are no restaurants, or markets near the property. There is no place to eat is you arrive after breakfast.

Exceptional

Excelente

You guys really need to purchase a new van. The driver was excellent, but the Van is old and raggedy. Safety issues Rooms were nice.

Rooms were nice.

Overall stay was okay. Shower water pressure was extremely low. The staff was friendly and helpful. Daily housekeeping, which I loved. Easy and convenient parking, there was a daily fee so be aware.

The parking you have to pay for $20 a day, they didn't mention we can park along the street. First time at this holel. I thought that they were going to clean our room, empty trash, get clean towels but when we got back to the room none of it was done. I called front desk and they told me that I had to let them know 24hrs notice to have room service. I wasn't told that when we checked in. Another, was on breakfast it was 9:15am & I asked that pancake need refill & told me all done with bag. It was me & someone waiting but no luck, refill bag can be refrigerated but they told me breakfast ends 9:30am. At other Holiday Inns i stayed at I never had this problem even close to breakfast ending. I wouldn't stay here again. Service & staff don't go out of there way for GREAT SERVICE.

Clean room and comfortable Check in staff very rude. Bad service

Check in staff very rude. Bad service

It was clean There was a charge for the shuttle for the airport, there was a charge to store my rental on the lot. I stayed in a room above the lobby and at 4 am-8am I heard constant opening and shutting of the shuttle which woke me up out of my sleep since it runs every 30 min. This hotel wasn't cheap shuttle should've been free or at least mention that when booking.

Great

They charge for overnight parking

Didn’t have breakfast as I rather eat healthy foods. Enjoyed the coffee in the room and in the lobby. Staff were very friendly and helpful.

The bathroom wasn't cleaned, hair on The floor and it had nit been mopped glad I bought flip flops so I dont get a disease

This was a comfortable place to stay before flying out. Tyrone at check in was helpful. Appreciated the fitness center before a flight. Spacious room. No recycling???

This was a comfortable place to stay before flying out. Tyrone at check in was helpful. Appreciated the fitness center before a flight. Spacious room. No recycling???

Exceptional

My coffee maker has cleaning clemaicla in it that mixed into my coffee. They replaced it however when I complained to the GM she responded after 5 days then implied I was lying. I kept the original coffee maker in the room to verify. They do not take your concerns seriously and will stonewall you.

The room was clean and the breakfast was very good!

The room was clean and the breakfast was very good!

Loved it Nothing

Nothing

Exceptional

Exceptional

Staff was vet helpful and professional There were a few lights in my room that did not function. Not a major deal breaker for me but weird.

The room was

Good

The friendliness of the staff and the ease of the airport shuttle were two highlights for me. The breakfast provided good too!

Clean hotel, friendly and helpful staff. Great location near airport. Long term parking available. They offer a good breakfast. Coffee machine available in the lobby with ok coffee.

Clean hotel, friendly and helpful staff. Great location near airport. Long term parking available. They offer a good breakfast. Coffee machine available in the lobby with ok coffee.

The property was very well kept. One of the reviews mentioned it was a gated parking lot which is not exactly true. It was more like a automated barrier that went up and down to allow you in and out. But still, felt very safe and secure here. No airport noise was noticed even though extremely close to airport. It was in a great location close to everything I wanted to be close to. I'll definitely look for this property when I come back to Oakland.

The bed was comfortable. Couldn't turn the t.v. on.. tried calling the front desk but the phone didn't work.Noticed the remote didn't light when pressed. Opened the cover and found a battery missing. Was leaving to have dinner so I stopped at the front desk and they found a battery. Tried it when back but the t.v. still didn't turn on. Had to pull the t.v. out and disconnect power from the directv box to reset it. Got it working. When ready for bed pulled out the pull out bed for my kid and there were no sheets. No bedding in the room. Went again to the front desk where they found sheets but no blanket. Told me they'd bring one up if they found one. I knew that wasn't going to happen. Who sells a room with the bed but doesn't provide bedding? At breakfast pancake maker was empty, ketchups were empty. Not a very good experience. It seems to be this way in hotels since Covid. Understaffed and neglected. Wifi was not usable it was so SLOW.

Couldn't turn the t.v. on.. tried calling the front desk but the phone didn't work.Noticed the remote didn't light when pressed. Opened the cover and found a battery missing. Was leaving to have dinner so I stopped at the front desk and they found a battery. Tried it when back but the t.v. still didn't turn on. Had to pull the t.v. out and disconnect power from the directv box to reset it. Got it working. When ready for bed pulled out the pull out bed for my kid and there were no sheets. No bedding in the room. Went again to the front desk where they found sheets but no blanket. Told me they'd bring one up if they found one. I knew that wasn't going to happen. Who sells a room with the bed but doesn't provide bedding? At breakfast pancake maker was empty, ketchups were empty. Not a very good experience. It seems to be this way in hotels since Covid. Understaffed and neglected. Wifi was not usable it was so SLOW.

Make up removal cloths in the bathroom.

Room was great sized. Breakfast was better than average. Close to the airport. Make up removal cloths in the bathroom.

Clean, quite had a great experience Everything

Yes

Clean, quite had a great experience Everything

Clean modern rooms

I enjoyed the gated parking lot even though it cost extra. I don’t like that the parking costed extra. I know it’s typical of hotels but still upsetting.

I enjoyed the gated parking lot even though it cost extra. I don’t like that the parking costed extra. I know it’s typical of hotels but still upsetting.

Clean, comfortable, good food quiet

They should update their breakfast menu. It is not suitable for Vegetarians. They must include hash browns.

Refreshing

Rooms clean and well furnished. Staff very accommodating. Coffee was good and breakfast was fresh and a good selection. Parking was safe.

Staff was very helpful and friendly during check in and room changes

Breakfast was good and easy. The ac kept room cool all day/night.

The hotel is really close to the airport and the Park N Fly. It’s very convenient. Also, they provide breakfast and to go bag. The staff are nice and very easy to check in. They do charge $20 parking for one night. I would stay here again.

I love that breakfast was included and the rooms were clean. The staff were nice and very patient.

Location, it’s right next to the airport. The sheets had stains in the first room they gave me. The shuttle cost 10 dollars and it should be free because it’s a 3min ride to Oakland airport. No one cleaned my room the entire time I was there. Also, one of the “clean towels” had a stain on it.

Included breakfast

The location The first room I was given had ants in it and I let the front desk know. They did move me to another room and when I came back from my event my daughter noticed ants in the second room we were given. My card on file has been overcharged for parking and when I called the hotel to inform them of what happened the front desk person basically wasn’t trying to hear what I was saying and just kept telling me she only sees a charge for $20 for parking but there’s over $27 and some change taken out of my account. I will never go back to this hotel.

Everything was great!

Very nice people and quiet and clean and have good Breakfast

Cleaned Booking websites

The room was clean but there were ants. They offered to move us but I didn’t feel like it was that big of a deal so we stayed

The gentleman that checked us in was beyond amazing very helpful very friendly. We will definitely come back again.

See above

Nice customer service, clean and free breakfast! A little hot in the room even with ac on

Staff form front desk to shuttle driver were SO NICE!! They were helpful and generous. Our room was nicely renovated and very clean though the AC unit made some weird noises as it cycled through.

Friendly helpful staff. Very comfortable beds, quiet rooms. Wide variety of breakfast choices. Free airport shuttle.

Close to the airport so a bit of a drive to restaurants but still pretty central and easy fly-in/out

Upon my stay arriving late and driving as far as I did, I had no time to really observe my room get dressed and leave. I actually had to leave right away. I informed them that my AC was not blowing out and I have to take care of it when I get back. Never have a moment to use the bathroom until I came back to the hotel later that night the entire bathroom rink of mildew. I can’t stand it. So be tired and having to change rooms at almost midnight was overbearing.. The staff were decent. They did change my rooms which was better, but this is not a place that I would choose to stay or ever stay again. It’s just say no to me. It was like a motel six I thought it would be more cleaner given the fact it is close to the airport, but that’s not the case. . It’s just looked too basic and dirty for me. The carpet needs to be pulled up and thrown out along with some of the furniture..

Rooms are clean, King sized bed is amazing, and staff are friendly.

Loud ac noise

Options

Clean, organized, quiet, and comfortable. Stay was not long enough to appreciate the breakfast provided. Liked the parking situation. Felt the parking was protected and watched. Vehicle was secure. Got an email that accepted a request by me, but no such request was made? Phoned staff on-site, Staff, which was very helpful, could not tell me how the request was made. Not a big deal, just a computer glitch? Hopefully hotel computer system is not at risk of losing customer information.

Rooms were modern and clean, beds were comfortable, breakfast was terrific, and the staff were helpful and friendly. The air conditioning was very good. We enjoyed our stay!

Nice place to stay before flying out of OAK. Room was clean.

Room was very clean as was the entire facility. Kaci at the front desk was very helpful and friendly. Complimentary breakfast was delicious, especially the cinnamon tools!

Room was very clean as was the entire facility. Kaci at the front desk was very helpful and friendly. Complimentary breakfast was delicious, especially the cinnamon tools!

The room was spotless and had obviously been updated and it looked great … the staff was courteous and always smiling and the continental breakfast was very good and plenty of options to choose from

The room was spotless and had obviously been updated and it looked great … the staff was courteous and always smiling and the continental breakfast was very good and plenty of options to choose from

This hotel is a little run down. I was not very impressed. There is another property right across the street that is much newer and a better option

This hotel is a little run down. I was not very impressed. There is another property right across the street that is much newer and a better option

The front staff was helpful fast and kind. Room was clean shower was hot. Breakfast basic but good

The front staff was helpful fast and kind. Room was clean shower was hot. Breakfast basic but good

Staff was rude! The room was dirty.

Staff was rude! The room was dirty.

Receptionist was so nice

Receptionist was so nice

Yes

Yes

Great customer service always, the room was very nicrse and clean,fastuffet was one of the best.

Great customer service always, the room was very nicrse and clean,fastuffet was one of the best.

Love the room and service

Love the room and service

I enjoyed my stay. The room was very spacious and the breakfast was delicious. I loved the pancake machine and hot chocolate. If your staying more that a day or 2, pay for the $20 a day.

I enjoyed my stay. The room was very spacious and the breakfast was delicious. I loved the pancake machine and hot chocolate. If your staying more that a day or 2, pay for the $20 a day.

The staff was courteous and professional.

The staff was courteous and professional.

Staff and room

Staff and room

Love having the buffet breakfast

Love having the buffet breakfast

Front desk person who checked us in was very friendly!

Front desk person who checked us in was very friendly!

Clean room

Clean room

All hotels in downtown were sold out because of ICE protests. So I paid double the normal rate and stayed here. The hotel is fine , and breakfast is good.

All hotels in downtown were sold out because of ICE protests. So I paid double the normal rate and stayed here. The hotel is fine , and breakfast is good.

Clean Room. Great staff!

Clean Room. Great staff!

Good

Good

I woke up to crawling ant on me so at this point I did not feel comfortable the constant feeling of Something's crawling on me as well as around or on the ground it was infested I had to wake up at 4:00 in the morning for them to do something about this at this point I should be having a relaxing stay and it wasn't nothing relaxing about this day very disappointing and the person I even tried to talk to you with Expedia was not even trying to help basically telling me Oh well something that you have to accept no absolutely not I demand and still demand for something to help be done about it and to be contacted about it

I woke up to crawling ant on me so at this point I did not feel comfortable the constant feeling of Something's crawling on me as well as around or on the ground it was infested I had to wake up at 4:00 in the morning for them to do something about this at this point I should be having a relaxing stay and it wasn't nothing relaxing about this day very disappointing and the person I even tried to talk to you with Expedia was not even trying to help basically telling me Oh well something that you have to accept no absolutely not I demand and still demand for something to help be done about it and to be contacted about it

The hotel was very clean throughout, and the room was modern, quiet, and thoughtfully designed. The bed was exceptionally comfortable and provided a great night’s sleep. The room also had everything needed for both relaxation and productivity, including a convenient workspace and fast, reliable Wi-Fi.     The bathroom was spotless, with good water pressure, fresh towels, and quality toiletries. Everything felt well maintained and carefully prepared, which made the stay even more comfortable.     The complimentary breakfast exceeded expectations, offering a wide variety of fresh and hot options. The breakfast area was clean, well organized, and regularly restocked, with staff attentive to guests’ needs.     Overall, Holiday Inn Express delivers outstanding value, comfort, and consistency. I would absolutely stay here again and highly recommend it to anyone traveling for business or leisure

The hotel was very clean throughout, and the room was modern, quiet, and thoughtfully designed. The bed was exceptionally comfortable and provided a great night’s sleep. The room also had everything needed for both relaxation and productivity, including a convenient workspace and fast, reliable Wi-Fi.     The bathroom was spotless, with good water pressure, fresh towels, and quality toiletries. Everything felt well maintained and carefully prepared, which made the stay even more comfortable.     The complimentary breakfast exceeded expectations, offering a wide variety of fresh and hot options. The breakfast area was clean, well organized, and regularly restocked, with staff attentive to guests’ needs.     Overall, Holiday Inn Express delivers outstanding value, comfort, and consistency. I would absolutely stay here again and highly recommend it to anyone traveling for business or leisure

Excellent. Will always prefer Holiday Inn in future.

Excellent. Will always prefer Holiday Inn in future.

Nice room, clean, secure

Nice room, clean, secure

Yes

Yes

I missed breakfast, but the rooms were clean and the beds comfortable. I was able to sleep in a nice quiet environment. The parking was nice and felt at ease throughout my stay.

I missed breakfast, but the rooms were clean and the beds comfortable. I was able to sleep in a nice quiet environment. The parking was nice and felt at ease throughout my stay.

I did not care for breakfast. The sausage was overcooked. The muffins needed more time in the oven. As a baker I look at how baked goods are prepared. The WiFi took too long to access the web.

I did not care for breakfast. The sausage was overcooked. The muffins needed more time in the oven. As a baker I look at how baked goods are prepared. The WiFi took too long to access the web.

Breakfast is fine. The rooms had ants in the bathroom. He said it’s this time here and there’s ants everywhere in all of the rooms. I feel like they could do something. Also, they charge me $10 to take me bus to the airport. I was not expecting that. I will not stay here again, even though the check-in process was fine.

Breakfast is fine. The rooms had ants in the bathroom. He said it’s this time here and there’s ants everywhere in all of the rooms. I feel like they could do something. Also, they charge me $10 to take me bus to the airport. I was not expecting that. I will not stay here again, even though the check-in process was fine.

Clean Rioms. Friendly staff

Clean Rioms. Friendly staff

Window shade would not stay up.

Window shade would not stay up.

Very clean

Very clean

Nellie at the front desk is very nice and helpful. Her customer service is impeccable.

Nellie at the front desk is very nice and helpful. Her customer service is impeccable.

Housekeepers need to start vacuuming. Both rooms we rented this time and last time were dirty with debris and hair all over the floors.

Housekeepers need to start vacuuming. Both rooms we rented this time and last time were dirty with debris and hair all over the floors.

Very nice rooms, friendly staff, good breakfast

Very nice rooms, friendly staff, good breakfast

Clean rooms, staff provided transportation to the airport and rental facilities, breakfast was provided free, and the hotel was close to the airport. Good experience.

Clean rooms, staff provided transportation to the airport and rental facilities, breakfast was provided free, and the hotel was close to the airport. Good experience.

My ac stopped working in the middle if the night wint turn on at all after 6 hrs of being off complain to front desk and had to call twice before they send someone also bunch of ants in bathroom and in top of bed not happy about it ants bit my 5 yr old daughter and my girlfriend

My ac stopped working in the middle if the night wint turn on at all after 6 hrs of being off complain to front desk and had to call twice before they send someone also bunch of ants in bathroom and in top of bed not happy about it ants bit my 5 yr old daughter and my girlfriend

Super Clean, Nice, Great Pancakes, 24/7 Free Coffee.☕️

Super Clean, Nice, Great Pancakes, 24/7 Free Coffee.☕️

Customer service was on point from start to finish.

Customer service was on point from start to finish.

Room was clean and the bed was very comfortable. Stay only one night. Was there for an event

Room was clean and the bed was very comfortable. Stay only one night. Was there for an event

Nice staff had to move rooms first night after Tv was not in use inconvenient after unpacking then there was a flood under our sink because of a leak

Nice staff had to move rooms first night after Tv was not in use inconvenient after unpacking then there was a flood under our sink because of a leak

Loved my stay

Loved my stay

room was very clean; parking lot was clean and super secured

room was very clean; parking lot was clean and super secured

Quite

Quite

Had a noise in bath when we checked in and got upgraded! Everyone was sooo nice! Would stay here again!!

Had a noise in bath when we checked in and got upgraded! Everyone was sooo nice! Would stay here again!!

Everything was good. There wasn’t anything impressive. The lack of transportation holds it back. However it is very close to the airport.

Everything was good. There wasn’t anything impressive. The lack of transportation holds it back. However it is very close to the airport.

Great staff

Great staff

Overall the hotel seemed a little run down but fine. The insulation in the building was so thin you could hear everything around you-- people walk down the hall upstairs, the people laughing two rooms down, etc. They also charged me $25 for parking as a guest of the hotel. I thought that was an unnecessary fee. The staff were nice, the breakfast was decent, but I'd probably choose another hotel next time.

Overall the hotel seemed a little run down but fine. The insulation in the building was so thin you could hear everything around you-- people walk down the hall upstairs, the people laughing two rooms down, etc. They also charged me $25 for parking as a guest of the hotel. I thought that was an unnecessary fee. The staff were nice, the breakfast was decent, but I'd probably choose another hotel next time.

This hotel had great staff, great WiFi connection, great breakfast and surprisingly quiet for being next to an airport.

This hotel had great staff, great WiFi connection, great breakfast and surprisingly quiet for being next to an airport.

Clean room, friendly staff and paid parking kept our vehicle safe.

Clean room, friendly staff and paid parking kept our vehicle safe.

Staff was friendly and respectful. Property was located near many dining options. I would definitely stay there again!

Staff was friendly and respectful. Property was located near many dining options. I would definitely stay there again!

Been here before, close to airport.

Been here before, close to airport.

Family of staying here and we all satisfied

Family of staying here and we all satisfied

The layout of the property was a bit unusual, one elevator and not working. The surrounding area has trash everywhere. However, the property itself was clean.

The layout of the property was a bit unusual, one elevator and not working. The surrounding area has trash everywhere. However, the property itself was clean.

Friendly staff. Good breakfast

Friendly staff. Good breakfast

Yes all was good the only complaint I had was there were a bunch of kids outside at night making all kinds of noises till early morning

Yes all was good the only complaint I had was there were a bunch of kids outside at night making all kinds of noises till early morning

Nice motel, the bed was very comfortable, the staff were very nice. It’s very close to the airport, it’s why we stayed in it, glad we did. But it’s Oakland.

Nice motel, the bed was very comfortable, the staff were very nice. It’s very close to the airport, it’s why we stayed in it, glad we did. But it’s Oakland.

Easy access to parking. Quick check in. Clean facilities

Easy access to parking. Quick check in. Clean facilities

The shuttle from the airport was easy and the driver was friendly. The young woman who checked me in was also friendly and efficient, and my room was clean and quiet. My flight had been delayed and I needed a place close to the airport to stay just for the night, and it was fast and easy to get an online reservation here. Perfect all around.

The shuttle from the airport was easy and the driver was friendly. The young woman who checked me in was also friendly and efficient, and my room was clean and quiet. My flight had been delayed and I needed a place close to the airport to stay just for the night, and it was fast and easy to get an online reservation here. Perfect all around.

Change the controller batteries

Change the controller batteries

Very clean, fresh, and appeared new or newly remodeled. Everything worked properly. Breakfast options were fine. Only downside was the $20 parking fee and the lack of restaurants nearby.

Very clean, fresh, and appeared new or newly remodeled. Everything worked properly. Breakfast options were fine. Only downside was the $20 parking fee and the lack of restaurants nearby.

I appreciate the fast customer service.

I appreciate the fast customer service.

Not ADA friendly

Not ADA friendly

People that work there were super nice and helpful!

People that work there were super nice and helpful!

I was told $150 deposit will go back to my bank card if room is left undamaged. I was only deposited $100 back

I was told $150 deposit will go back to my bank card if room is left undamaged. I was only deposited $100 back

Quiet, close to Oakland airport. Comfortable beds.

Quiet, close to Oakland airport. Comfortable beds.

We chose this hotel because it was close to the Oakland CALIFORNIA Airport and had advertised a 24 /7 shuttle. My husband and I are 76 & 75 years old and needed a 3 am shuttle for a 5:15 am flight. We were told by 2 different people that the shuttle ran all night. On check in we were told the shuttle only starts at 4 am which would have been too late. The desk clerk gave us no help and we ended up calling another Holiday Inn and they agreed to pick us up. Please be careful when dealing with this hotel.

We chose this hotel because it was close to the Oakland CALIFORNIA Airport and had advertised a 24 /7 shuttle. My husband and I are 76 & 75 years old and needed a 3 am shuttle for a 5:15 am flight. We were told by 2 different people that the shuttle ran all night. On check in we were told the shuttle only starts at 4 am which would have been too late. The desk clerk gave us no help and we ended up calling another Holiday Inn and they agreed to pick us up. Please be careful when dealing with this hotel.

It is very conveniently located by the OAkland airport and the Alameda Coliseum. The hotel itself is very well kept, everything looks in great condition not outdated. Rooms are clean bathroom and shower is very clean, shower works great. Felt safe despite the surrounding area outside the premises is very dirty and unkempt. I would stay here again!

It is very conveniently located by the OAkland airport and the Alameda Coliseum. The hotel itself is very well kept, everything looks in great condition not outdated. Rooms are clean bathroom and shower is very clean, shower works great. Felt safe despite the surrounding area outside the premises is very dirty and unkempt. I would stay here again!

Great weather not a safe feeling area didn’t feel comfortable staying at the location so we made other arrangements

Great weather not a safe feeling area didn’t feel comfortable staying at the location so we made other arrangements

Terrible first night take a shower come out and notice bugs crawling on carpet. Told front desk they said we will put you in another room no questioned were asked which i thought was strange. Wake up the next morning in new room get ready to eat breakfast bugs crawling on table beneath tv which i recorded on my phone. Went to front desk to file complaint man at desk says there’s nothing he can do it’s the season for bugs. So i requested corporate number to file complaint. Talked to corporate filed my complaint was told i would receive i call back before end of the day from someone in corporate but that never happened the hotel front desk called me at around 12 noon to let me know that they are going to move my stuff to another room or put it in the office and check me out if I’m not back by 1:30pm. I had no choice but to let them move it to another room. Which i don’t like people touching my things.

Terrible first night take a shower come out and notice bugs crawling on carpet. Told front desk they said we will put you in another room no questioned were asked which i thought was strange. Wake up the next morning in new room get ready to eat breakfast bugs crawling on table beneath tv which i recorded on my phone. Went to front desk to file complaint man at desk says there’s nothing he can do it’s the season for bugs. So i requested corporate number to file complaint. Talked to corporate filed my complaint was told i would receive i call back before end of the day from someone in corporate but that never happened the hotel front desk called me at around 12 noon to let me know that they are going to move my stuff to another room or put it in the office and check me out if I’m not back by 1:30pm. I had no choice but to let them move it to another room. Which i don’t like people touching my things.

Area is very unsafe

Area is very unsafe

I stay there regularly

Good visit. Not much around for food or shopping

I had to pay for parking. It was noisy. The lady at the front desk was rude as all hell she wouldn’t take my out of state permanent disability registration for the my rental I had they had their company Hilton vehicle in the breezeway so we couldn’t park and unload our luggage the whole time

The area nearby is very run down and rough neighborhood, but the hotel area seemed refreshingly clean and safe.

Thank you

Good

The whole property is well-kept, clean and excellently staffed. My room was such a nice surprise - very spacious, clean, comfortable and quiet. I had a great stay.

Very nice for an airport hotel. Clean, nice staff, comfortable bed. Great for overnight flight connection!

When I got to the room the sofa bed did not have bedding my son went to the front desk they told them they would send it up. Bedding did not get delivered called and they said go back down to get it. Next morning ask for shuttle to airport we set it up ( driver was horrible), horrible attitude.

The bed was so comfortable and we loved that

As advertised

Hotel it self was good but the area was very unsafe not a lot of things to do

Conveniently located next to the airport and rental car return area with designated shuttle service. Shuttle driver and front desk is A+.

The location of the Holiday Inn Express Hotel was perfect location from the Oakland International Airport. The only discomfort I witness: The Express Hotel didn't have Brochures of variety pamphets for their quest! I think the Hotel needs Vendors Machines instead adding food items onto their bills.

It was standard Holiday Inn Express. The receptionist seemed baffled, took a while to confirm our reservation, then gave us a key that didn’t work.

Close to airport

My wife and I left with a horrible rash all over our bodies from the sheets not being clean. The shower was filled with hair and the drain was plugged up for two days before a maid arrived to unplug it. Never again would we stay at this particular Holiday Inn express

Room was spacious and clean with coffee maker, fridge, microwave. Bed was comfortable. Cons: blow dryer was terrible and the Dove body lotion was completely watered down. Could not use either of them. EV charger was also inoperable. Breakfast was mediocre but coffee was good!

The hotel was okay but I found the location a bit inconvenient for a first time visit (not the hotel’s fault). It is good for a short visit or transit as it is near the Oakland airport. The breakfast was good and it is considerate that they provide bags to carry food items. They also have coffee 24/7 which is great. However, the staff could have done better in communicating during check-in that they do not clean rooms daily unless guests request. I came back late at night to find an unkempt room that was stinking of my take-out leftovers from the previous day’s dinner that were still in the bin.

containers of body wash, shampoo,conditioner, hand wash. Liked the window treatment with both black out shade and light shade. The room had everything I needed.

There was a silver fish in my bed so I requested room service to get new sheets. I didn’t get new sheets until the next day.

The front desk was not polite to check me, and she was not patient with my question. I feel so cold when I came to the hotel.

It was an okay stay. Nothing

Great customer service and easy check in

NO ON-CALL SHUTTLE SERVICE Our flight left at 5 a.m., so we needed a 3:30 a.m. shuttle which this hotel used to provide. NOT ANYMORE. Today is June 16, and the earliest shuttle was scheduled for 4:30 a.m. I'd already paid for the room, so we had to get an Uber for our ride the next morning. Staff was great. No chance to try the food since they don't serve early enough for our departure -- I've known this from other stays. This will, however, be our last stay at this hotel since they don't provide shuttle service for the very early travelers such as we are (we stay overnight in Oakland when we have a super early flight).

Friendly staff. Clean room and bathroom. Good amenities, coffee and breakfast options were good for a 4:00 am start

Rude staff

Very accommodating to us with getting to and from rental area and the airport.

Very clean and nice. The staff was very accommodating.

Not clean ,,,, overall ….elevator ,,, breakfast area,,ant and earwig,,,😭😭😭😭😭

Property was well kept up. Rooms perfectly clean.

Hotel was extremely clean; service was friendly and marvelous. Will recommend.

The room was clean, and the breakfast was good.

Simply the best in this area.very nice breakfast. Clean and comfortable room.Only thing dislike is that they charge $20 for one day parking

Not clean enough. Service without smile. Comfortable bed which was good.

The room is hot. AC only works on Fan mode. It was humid and warm.

Have to pay for parking.

On my way to the hotel, I call to let them know that I was running late for checking at 3:00 p.m. A gentleman answer the phone and he was very rude. When I reach the location a young lady was at the front desk very friendly very nice very welcoming and I appreciate it, after a long trip I was ready to relax and she made it very welcoming for me.

Nice stay at a reasonable price.

Staff were helpful.

I m just unhappy about my uber driver that couldn’t get out of the gate. He called on the speaker several times they didn’t help right away. I gotta scream out to make the front desk hear me. Seemed like the gate wasn’t working properly. Overall it was a great stay.

Great location for flying out of Oakland

Great hotel

Great for one night!

I was allowed to check in early. The room was clean, large & upgraded. Staff was friendly. I missed the free breakfast, but coffee was 24 hrs & fresh ground beans. Very welcome when taking the shuttle at 4:30 am! Pleased with shuttle service. Very convenient to the Oakland airport - 10-15 minutes. And it was quiet despite being so close to the airport.

Easy to use for airport service

Amazing the front desk was the best

Comfortable bed and pillows Shuttle from airport too Good breakfast as well I would stay there again

Room was very cozy. I was very tempted to steal the pillows! However , I do think a parking fee is quite ridiculous as there is no where else to park and the conditions of Oakland. That is an unnecessary money grab.

The manager was very kind. When she found out it was our anniversary she sent some little goodies to our with a very thoughtful note

Excellent service and the peace and quiet.

The screen was broken that led to mosquitos in the room. Construction noise started at 6 am. Horrible experience of holiday inn!

Staff were very welcoming. Room was clean as was the bathroom. No complaints here. 2nd time booking this place. Great place for stay at for concerts.

Nice property

Staff was really nice and helpful and very understanding

Everything was great except the only issue I had was the fridge in the room ran way too cold and froze all my food and drinks and the temperature dial was not able to be adjusted. So the food we brought was ruined or unable to be eaten while we were there. Aside from that staff was great and the location was great.

I continue to come back because the service is exemplary and everyone that works there is professional and I will always come back, because this is a nice place to stay.

Very friendly

Had a great stay and the staff were very friendly and helpful.

Great service

Comfortable brd

Stair cases smell really bad

The hotel was close to the airport and to the Oakland Arena

Really great staff. Not much within walking distance but the hotel does offer free breakfast and a quick drive will get you to dining and shopping options.

Beds are comfy!

Buffet breakfast, started at 4am

Staff was amazing and loved the room

staff & room nice

Ugly $20/ night parking fee. Must request clean towels and room cleaning. Elevators dirty.3rd world feel all around.

Friendly staff. Extra room space.

The room next to mine on the ground floor got robbed at 10 pm last night - they smashed through the window. There is NO SECURITY and though the staff was excellent at accommodating me by moving me to the second floor, I am traumatized as a female traveling alone. Not safe. NOT SAFE.

Great hotel for staying close to the airport. Shuttle service available.

Safe & quiet hotel. Room and bathroom very clean.

Hotel was ok. All the trash next to the hotel and on the streets was not appealing.

Nice hotel, convenient to Alameda and Oakland. Good breakfast. Fee for airport shuttle, fee to park a car. Nice stay.

Totally very good

The hotel personnel charged me for the room even though it had been prepaid through Expedia. My credit card was also charged for multiple airlines tickets.

Easy and complete checkin. A recent change in staffing resulted in lack of early morning airport transfer. Competent and friendly staff made Uber reservation, hotel paid for transfer. It arrived as scheduled and our timely early departure occurred without incident or delay.

The listing doesn't mention that the airport shuttle costs $10. Not cool.

Great 1-night stay before flight out of Oakland Airport at 5:20am. All was quiet, and I slept great!