DoubleTree Resort & Spa by Hilton Ocean Point-N. Miami Beach

Staff were wonderful. Room was needing repairs. Tried to open one of the balcony doors and the frame fell off and the door wouldn’t open. Only 2 towels in room for 4 people. Not enough linens until requested. Tv in bedroom was glitching constantly. I prefer my rooms more clean than what I got. Loved the washer/dryer availability. The beach amenities were great. Didn’t use the pool but plenty of people were. Loved the welcome cookies.

Superb

The bathroom water pressure in the shower and bathroom sink was poor.

- Location - Balcony views - Beach access - Terrace - Starbucks coffee on premise - Unfriendly staff at checkout. - I was made to load all my family’s suitcase in front of of my wife my son and my two infant daughters. No help provided, staff was watching the whole process from close by. - poor access to Collins Ave - The building is heavily degraded, surprised they still have the rights to the Hilton brand label : ) - No active support during the stay, we had to find out everything on our own, very little to no explanation/guidance provided. We felt like being there without being there. Poor stay, we’re planning on coming back to Miami this week for a few days, we’ve already made a booking at a different Hotel. I don’t think we’ll ever come back.

The hotel was clean and staff was friendly

Bad

The location is perfect, the room is big and comfortable The staff is very friendly and nice. Some doors in apartment do not lock.

Entire stay was magical

being pricey . Beach was clean and accessible!

The rooms were acceptable but definitely need a deep cleaning. There was visible buildup and some mold in certain areas. The hallways also had a strange, unpleasant odor throughout our stay. The best part of the property is the view. The large balcony was a nice feature and offered beautiful scenery. The staff was also very kind and welcoming, which we appreciated. However, the resort fee did not feel worthwhile. It only included two beach chairs, and umbrellas cost an additional $25. There were no umbrellas available at the pool either, so be prepared with plenty of sunscreen. The daily cookies were honestly the highlight of our stay. Unfortunately, despite the friendly staff and great views, the property's condition means we would not return.

Exceptional

Everything was great overall. The only issue we had was with the air conditioner in our room — it worked really well during the day, but in the evenings it stopped keeping the room cold, so it would get pretty stuffy at night. Other than that, everything was excellent, and I would definitely stay there again. The area is a bit expensive overall, but the location is perfect.

They charge $40 parking and resort fee

We found roaches in the kitchen. The price is not reflecting all the costs they charge resort fee and $40 for parking which is high.

The pictures on expedia do not match the rooms when the odor in the room was terrible and when spoke to front desk they said they had no new rooms available. I'm guessing they are in the process of renovations and some rooms are newly renovated. They do not explain this anywhere.

hay gente en la recepcion que no tiene la gana de dar servicio

Terrible

Great place to stay!!

Great stay

Good

Na

Fantastic stay!

Great experience, we will definitely be back.

Exceptional

Yes we had full view of the beach. It was heavenly. The staff was just wonderful and took care if all we asked for. Did not use parking. The room was immaculate. The staff was so friendly and caring.

Beautiful place

First and foremost, the front desk was top-tier servir at all times. The front desk was extremely kind, very helpful, welcoming ,informative, and smiles all around! They were very welcoming and made fun and a very positive experience!! I think they should get a party to celebrate them every day! The Cleaning staff were also very kind as well, of course shout out to the Cleaning staff! I think this is also one of the best valet services I’ve experienced in a long time , for the day of the 15th for most of the morning and daytime there was one manager who was just rude and asked us How was he supposed to find our car without our ticket? I felt like I was being scolded by my father and it was just extremely unnecessary so I stopped making contact with him after that and had My Friend do the rest. The property was very clean and the downstairs store. Staff was also very kind along with security! The main thing that would keep me away from the property, which is sad to say is how the rooms are set up . we were locked out of our room by whoever was staying in the shared room facility. So to access the hotel bedrooms there is one main door and as soon as you open that door, there are a set of two doors to two different rooms. A guest staying in one of the separate rooms had locked us out for our room and it was just inconvenient & had to get security . I think a very odd set up unfortunately… The only reason I would stay here again is for all the positives listed above, including the front desk staff!

First and foremost, the front desk was top-tier servir at all times. The front desk was extremely kind, very helpful, welcoming ,informative, and smiles all around! They were very welcoming and made fun and a very positive experience!! I think they should get a party to celebrate them every day! The Cleaning staff were also very kind as well, of course shout out to the Cleaning staff! I think this is also one of the best valet services I’ve experienced in a long time , for the day of the 15th for most of the morning and daytime there was one manager who was just rude and asked us How was he supposed to find our car without our ticket? I felt like I was being scolded by my father and it was just extremely unnecessary so I stopped making contact with him after that and had My Friend do the rest. The property was very clean and the downstairs store. Staff was also very kind along with security! The main thing that would keep me away from the property, which is sad to say is how the rooms are set up . we were locked out of our room by whoever was staying in the shared room facility. So to access the hotel bedrooms there is one main door and as soon as you open that door, there are a set of two doors to two different rooms. A guest staying in one of the separate rooms had locked us out for our room and it was just inconvenient & had to get security . I think a very odd set up unfortunately… The only reason I would stay here again is for all the positives listed above, including the front desk staff!

It’s little outdated but nice overall. Only one elevator was working for a day or two and that was little inconvenient.

It was a desaster! Popo inside the swimming pool, 1 elevator working, they never clean the room in 5 days ( they only tide the bed and change the towels)

Exceptional

In general ok. Except the elevators not working efficiently, making customers wait 10-15 to move to a floor or to the lobby ( really bad)

The staff was great, the room was clean and big and the bed was comfortable. I had a relaxing time

Everything was great

Very friendly beach chair service team Rich and his manager. Great!!!

Great hotel the suite was spectacular. Recommend it 100 %

The staff was friendly and the room was Great!

Great location, friendly staff, clean room and kitchen.

Amazing staff

The location in Sunny Isles Beach is excellent and convenient for families visiting the Miami area. Some staff members were polite and attempted to assist when concerns were raised. The replacement room was cleaner than the initial assigned room. Unfortunately, the overall accommodation quality and operational standards were far below what we expected from a Hilton-branded property in Sunny Isles Beach. Our initial room presented multiple cleanliness and maintenance concerns, including visible dirt accumulation under beds, bathroom cleanliness issues, aging carpet conditions, and a gas-like odor from the balcony area that required technical inspection. Although we accepted a room relocation during our stay, many concerns continued in the replacement room, including lack of a full mirror, insufficient storage space for a family stay, poor bathroom functionality, maintenance inconsistencies, sticky balcony doors, and generally outdated room presentation. The building also experienced operational problems during our stay, including elevator malfunctions and congestion. The overall atmosphere unfortunately felt disorganized and significantly below expected Hilton standards. What disappointed us most was the large difference between the internationally recognized Hilton brand expectations and the actual guest experience delivered at this property.

The location in Sunny Isles Beach is excellent and convenient for families visiting the Miami area. Some staff members were polite and attempted to assist when concerns were raised. The replacement room was cleaner than the initial assigned room. Unfortunately, the overall accommodation quality and operational standards were far below what we expected from a Hilton-branded property in Sunny Isles Beach. Our initial room presented multiple cleanliness and maintenance concerns, including visible dirt accumulation under beds, bathroom cleanliness issues, aging carpet conditions, and a gas-like odor from the balcony area that required technical inspection. Although we accepted a room relocation during our stay, many concerns continued in the replacement room, including lack of a full mirror, insufficient storage space for a family stay, poor bathroom functionality, maintenance inconsistencies, sticky balcony doors, and generally outdated room presentation. The building also experienced operational problems during our stay, including elevator malfunctions and congestion. The overall atmosphere unfortunately felt disorganized and significantly below expected Hilton standards. What disappointed us most was the large difference between the internationally recognized Hilton brand expectations and the actual guest experience delivered at this property.

J

Could use an update things were broken in our room

Esp young man at the beach, he let me use beach chairs on my checkout day, brought me towels and was super polite. Hotel next door didnt even put beds out because the weather wasnt great. Id 100% chose Hilton DoubleTree over Sole Miami.

Location Dated facilities staff unapologetic about switching your room for a smaller one then the sliding doors to the balcony don't work and the faucets in the master bathroom don't work carpet has stains railings on the balcony have red tape and zip ties holding together railings the door to the room looks to have been pride opened with a screw driver not what you expect from a Hilton double tree in north Miami

Dated facilities staff unapologetic about switching your room for a smaller one then the sliding doors to the balcony don't work and the faucets in the master bathroom don't work carpet has stains railings on the balcony have red tape and zip ties holding together railings the door to the room looks to have been pride opened with a screw driver not what you expect from a Hilton double tree in north Miami

Very good

The elevators were very slow and one did not work at all. It is obvious this hotel needs some updating and soon. The main entrance door to our room would not open with our passcard -we were told not to lock it but it was locked by the other guests or cleaning crew. Returning late at night a few times we had to seek out maintenance to get into our room. Breakfast was included with our hotel.com reservation only to be charged full price every time I ordered. They adjusted it a couple times with a discount only. 3 out of 5 days I was charged full price with no discount. This was very misleading. The air conditioning was very noisy. Skipped cleaning our room once, left trash in room and did not leave new towels several times. Fridge was broken would not close, iced up. Free coffee was awful. Valet service was efficient and fast. The beach was wonderful with great service. The view from our room was great. Wifi worked well. Overall, I give this hotel a 7 - mostly for the incredibly friendly staff.

Love it

Superb

Valet parking is required, and it’s $45 a day. Although each suite sleeps 6, you are allowed 2 chairs on the beach. If you want one umbrella, it will cost an extra $45 a day, and each extra chair is also an up charge. Not complaining, not at all, but be aware of the up charges.

Carpet had an odor and obvious need of an upgrade all around to modern times but other than that I was satisfied

The room smell very smoky the pillows smell smoky the hallways smell like mildew. The staff at the front desk was rude and was not confident in their job on providing the information for parking. There is a $250 deposit and for parking if you are still parking is five dollars every hour which is ridiculous. I will never stay at this hotel again and I definitely would not recommend

I was staying there five years ago several times, amenities the same, some days chilly water in shower, slow elevator or doesn’t work, no sun umbrella included in resort fee but staff very friendly and generally clean

This Hotel is a hidden treasure. The key is to ask for a renovated room. Half the rooms appear modern and state of the art while the other half are clean but not yet renovated. The pool, beach and jacuzzi were perfect for having fun with family. They have games by pool for kids. Only thing is the breakfast was expensive and not tasty. The beacon seemed to have been cooked several days before. But overall this place was excellent and reasonably priced for Miami.

Exceptional

Elevators did not work for most of our stay. Pool bar was closed almost the entire week. The only friendly staff was the bartender. She was great. Hotel was big clean and the first day housekeeping woke us up to clean the room, all the rest of the days they told us they don’t clean automatically you have to let them know. Well we didn’t tell them the first day so it was confusing. It’s almost like pulling teeth to get someone to be friendly around there. They should be extra friendly as nasty as the rooms and the property was. Definitely needs some remodeling

The staff was excellent! Everyone was extremely nice and accommodating. However, the property itself is tired. The elevators were not all working and peak time was a very long wait. The room bathroom faucets were new; however, they leaked and caused a mess every time the faucet was turned on. The shower door didn't close all the way.

The beach was clean, the ocean view was unobstructed, the beach professionals were friendly and helpful! I wish I could stay!

Love the location of this hotel. Our room was huge for our family of 5. Good closeness to the beach an pool. Added fees, prices for umbrellas and chairs. Room wasn’t ready at our check in time. Had to wait over an hour. Prices are high for a somewhat dated hotel.

Added fees, prices for umbrellas and chairs. Room wasn’t ready at our check in time. Had to wait over an hour. Prices are high for a somewhat dated hotel.

Great experience. Friendly staff and large rooms with full kitchen.

Clean room

Great staff and fast valets would definitely recommend and return.

Drain flies, blood on sheets. Housekeeping didn’t wash and clean surface, no vacuum

Beach is lovely. A couple things need improvement. Elevators were slow at times. And most days I had to call for our room to be cleaned after spending the day on the beach you would think it would have been done by the time we got back. But overall we loved it and will come back again soon!

Staff was excellent

Elevator service poor

We asked for a blanket for the pull out bed and we got it on day 3. We were in a suite, which has a kitchen and washer dryer in the room. Very convenient. The room was clean, but since it’s a lower level, the drain smelled like sewer during certain times of the day. There is an average sized pool, but it’s filled with young children most of the time. So was the hot tub. The beach was nice and clean. But you are only allowed two chairs per room. If you have more than two people, then it’s $20 per chair. The ocean was not safe to swim in because of trade winds during March/April. The lifeguard flag was red the entire time during our stay. Waves were very rough and swimming was not allowed. So, even though they have the amenities, we were not able to use it. I personally don’t recommend this place based on our experience.

So we stayed. We spent the night in a hot room, got little to no sleep, and left exhausted for our flight. The fundamental purpose of a hotel room is rest and comfort. That was completely denied to us through no fault of our own. Charging us for a stay where we could not sleep, in a room that was never repaired, while we sat awake watching over our children in the heat, is simply wrong. Promises and kind words are an intangible gesture that do not reflect the real inconvenience, discomfort, and exhaustion my family experienced. We are requesting a full refund for this stay. We trust you will do the right thing and look forward to your prompt response.

Room infested with bed bugs! Management never apologized or compensated for this horrible experience Will not be returning

I enjoyed my stay, nice staff, great room-large and spacious. Great view from balcony

The bathroom faucets had very low water pressure, and it took several minutes to get hot water in the shower. The kitchen cabinets were in poor condition and appeared to have been covered up with multiple layers of paint rather than properly repaired. Housekeeping was inconsistent. We had coffee creamer when we arrived, but the next day we were only given two small half-and-half packets, and no creamer was restocked for the remainder of our stay. Instead, we were given a cup filled with Equal sweetener packets. The food experience was also disappointing. Items were inconsistent from day to day. My wife ordered a BLT at the pool bar and liked it, but when she ordered it again the next day, it came with cheese—even though the menu does not list cheese as an ingredient. She has a dairy allergy, so this was concerning. When she asked for it to be remade, she was told she should ask about ingredients next time. When the sandwich was returned, it was missing the fries that originally came with it. Another frustrating policy was the beach setup. Each room only gets two beach chairs, regardless of occupancy. Since we were a family of five, we had t

Passable

Please note there is an additional $45 per day parking or $5 per hour. Rooms are little outdated. Sliding door at our room were very hard to open. No hooks or bars for towels in the bathroom. Big plus - washer/dryer available outside the room. Starbucks at the hotel also a big plus.

This property is outdated , rooms are extremely small, and the beach is not clean. The staff did not accommodate us when we requested a room with working ports to charge our phones and did not provide a viable alternative. The cost of the food is exorbitant. This property is not as it appears on the listing on Expedia and we shortened our vacation due to the fact that this hotel was a huge disappointment.

parking cost was too high

One of the issues that made our stay not so comfortable was the unusually long wait for the elevator regardless of the time of the day. Only one elevator was available most of the time, occasionally two, never all three. The smell at the beach level was very unpleasant, perhaps of the leak at the ground floor.

Long waits for elevator 10-15 min Everytime

exhalent

Location Very tired. One of 3 lifts broken for entire stay. Lifts shared with staff for cleaning etc… so when busy… ridiculously long To get to/from rooms

The elevators didn’t work. The Ac in the room was so loud, we weren’t able to sleep. We booked a room with 2 double beds and they gave us 1 bed. We requested late checkout and the didn’t note it down and sent security to our room at 11:50 as we were heading out. Lady at the front desk was extremely rude rolling her eyes and said “we’re not trying to rush you out”. By far the worst hotel I’ve ever stayed in.

Expected more customer service.

I did not know how to find my room. I was just.given a room number. I asked a worker in the elevator after I could not find my room and she told me where. I explained i had went that way but I didn't see my room. I asked her she can come with me. She then walked me over. No one said you have to open a door and then your room is inside that door. Expected more customer service.

Absolutely great experience at the hotel, pool and beach side. All the staff is friendly snd making you feel so special. With 3 kids we met all the possible need at the resort!

Absolutely amazing

Dirty hotel, outdated room, poor management. During my stay 2 out of 3 elevators did not work which resulted in long lines. The worst hotel i ever stayed in on sunny isles

The upgrade to the suite They didn't accommodate my reservation and continued to blame booking.com for advertising the wrong room. I booked ocean front room and they gave me partial ocean front even when upgrading me to a suite. Jesus was rude and doesn't understand the customer gets what they paid for not what they want to just give me. He also insisted they dont have ocean front rooms but that was what I booked and what was on my reservation. YOLIENE THE MANAGER UPGRADED ME TO A SUITE WHICH WAS NICE BUT STILL A PARTIAL OCEAN VIEW. Then I had someone try to walk in my room without me letting them in talking about they thought I was checking out (a whole day early) and house keeping wanted to clean up. Im sure the front desk communicates with house keeper on check outs which seemed weird. I didn't like that and it didn't seem safe at all. I would never stay here again and I may not use booking.com again either cause every time I do I feel like a step child because they're 3rd party. Horrible experience for it to be my birthday.

The upgrade to the suite They didn't accommodate my reservation and continued to blame booking.com for advertising the wrong room. I booked ocean front room and they gave me partial ocean front even when upgrading me to a suite. Jesus was rude and doesn't understand the customer gets what they paid for not what they want to just give me. He also insisted they dont have ocean front rooms but that was what I booked and what was on my reservation. YOLIENE THE MANAGER UPGRADED ME TO A SUITE WHICH WAS NICE BUT STILL A PARTIAL OCEAN VIEW. Then I had someone try to walk in my room without me letting them in talking about they thought I was checking out (a whole day early) and house keeping wanted to clean up. Im sure the front desk communicates with house keeper on check outs which seemed weird. I didn't like that and it didn't seem safe at all. I would never stay here again and I may not use booking.com again either cause every time I do I feel like a step child because they're 3rd party. Horrible experience for it to be my birthday.

There were only 2 working elevators (this was stated on the site) but they took forever. It was an issue. rooms were a little dated, but the suite was very big and well equipped. Furniture was very uncomfortable, but the bed was good. The pool was very basic but close to the beach. Beach was great and they offered free chairs (umbrellas for $25).Food and beverages were pricey. Most staff was friendly except the front desk staff. Frankly, it was very okay, if it weren't for the large room suite and the beach I would have been disappointed, not sure it was worth the big dent in our wallets. Also, a lot more activities closer to South Beach and traffic was really tough.

Exceptional

good

Excellent location

Exceptional

As a guest, I expect the infrastructure of the hotel to support its occupancy. Having to plan my day around a 20-minute elevator wait due to a predictable maintenance issue is unacceptable.

We love staying here!

Very good

Great stay and great service!

Unit a little outdated however very spacious and great location

Beach is shaded at 3:00. So it’s cool on the beach after that. Food is mediocre.

The hotel was nice just a bit outdated when it comes to decor. The livingroom furniture needs to be replaced with new furniture. The staff was great and was very attentive.

The windows were do dirty you had hardly any view. Neighbors were extremely noisy late at night. Three times we didn't have any hot water. Once in the middle of the night the door was vibrating extremely loud like someone was trying to get in , but it was just something to do with airflow.. they sent someone up two time while we were there. :(

Very helpful staff

Great atmosphere

Great atmosphere

The property is lovely. The room was lovely. It was like they were on an extreme budget. One roll of toilet paper, and one creamer per coffee. At 3 o’clock, they’ve started collecting beach chairs. We left our shoes on the chairs while we walk the beach and they took them and we had to hunt them down.

The property is lovely. The room was lovely. It was like they were on an extreme budget. One roll of toilet paper, and one creamer per coffee. At 3 o’clock, they’ve started collecting beach chairs. We left our shoes on the chairs while we walk the beach and they took them and we had to hunt them down.

And they don’t even have a dam bellhop? And if that’s not enough the elevators are slower than dirt!

And they don’t even have a dam bellhop? And if that’s not enough the elevators are slower than dirt!

Staff very friendly and helpful.

Staff very friendly and helpful.

Initially, the carpet in our room was wet, but the hotel staff responded promptly and changed our room as soon as we reported the issue, which we appreciated. The property is clean, and the staff is courteous and helpful.

Initially, the carpet in our room was wet, but the hotel staff responded promptly and changed our room as soon as we reported the issue, which we appreciated. The property is clean, and the staff is courteous and helpful.

Great stay, great location with large rooms. Front desk very friendly!

Great stay, great location with large rooms. Front desk very friendly!

We were unable to check in on evening arrival as computer system was down nationally and had to wait 2 hours. When asking for any updates, staff acted like we were annoying. We were given 2 free drink tickets as a compensation. The elevators were in disrepair and only 1 was in full working order. This created waits of up to 15-20 min. The staff had to travel same elevators as the service elevator wasn’t working. Their linen/ cleaning carts would often take up most of the space. It was very difficult for cleaning staff as it slowed them down. We were never told about the elevator issue which would have been the proper thing to do even though it wouldn’t t change the situation. There was no restaurant on the property for dinner and one of our family members has mobility struggles. The cleaning, maintenance, wait staff were very pleasant and rooms were clean. We felt all the add on fees were very steep.

We were unable to check in on evening arrival as computer system was down nationally and had to wait 2 hours. When asking for any updates, staff acted like we were annoying. We were given 2 free drink tickets as a compensation. The elevators were in disrepair and only 1 was in full working order. This created waits of up to 15-20 min. The staff had to travel same elevators as the service elevator wasn’t working. Their linen/ cleaning carts would often take up most of the space. It was very difficult for cleaning staff as it slowed them down. We were never told about the elevator issue which would have been the proper thing to do even though it wouldn’t t change the situation. There was no restaurant on the property for dinner and one of our family members has mobility struggles. The cleaning, maintenance, wait staff were very pleasant and rooms were clean. We felt all the add on fees were very steep.

good

good

Old, left something important there and staff was very unhelpful in helping me get the item!

Old, left something important there and staff was very unhelpful in helping me get the item!

incredible location, but dated installations

incredible location, but dated installations

Great location on the water and next to a park with valet parking and helpful staff.

Great location on the water and next to a park with valet parking and helpful staff.

Very dated hotel. Pictures don’t reflex the room or any part of the hotel. Daily deposit hold was one price on confirmation but when I checked in, I was a higher price. I was if I booked directly, it would have stated that—doesn’t (unless it’s stated after booked). Food venues had limited menu and not worth the price. Will not revisit .

Very dated hotel. Pictures don’t reflex the room or any part of the hotel. Daily deposit hold was one price on confirmation but when I checked in, I was a higher price. I was if I booked directly, it would have stated that—doesn’t (unless it’s stated after booked). Food venues had limited menu and not worth the price. Will not revisit .

Everything was wonderful

Everything was wonderful

Did not have breakfast as place was cold no Heat nor any heat in room 2005 Room 2005 that we occupied was very cold NO HEAT

Loved this place for our family! The staff were wonderful, units were spacious and spotless, and the ocean is calm for kids with lots of room to walk and enjoy.

Loved this place for our family! The staff were wonderful, units were spacious and spotless, and the ocean is calm for kids with lots of room to walk and enjoy.

Staff was wonderful

Staff was wonderful

Rooms are old and not the cleanest but if u book a suite, u will get a full kitchen, washer dryer , and 2 bedrooms with 2 bathrooms So in case of emergencies or extended stays, its great! Perfect spot on Collins, 2 pharmacies, restaurants, and nearby walmart target marshals . On the line of all classy hotels. Great hotel . Free cookies every morning from the lobby!

Rooms are old and not the cleanest but if u book a suite, u will get a full kitchen, washer dryer , and 2 bedrooms with 2 bathrooms So in case of emergencies or extended stays, its great! Perfect spot on Collins, 2 pharmacies, restaurants, and nearby walmart target marshals . On the line of all classy hotels. Great hotel . Free cookies every morning from the lobby!

The photos in Expedia did not match the room at all. The room smelled bad, the balcony doors did not open and the quality was very bad. Someone was supposed to come and fix the door to the balcony and they never came to fix it. Management did not respond to our complaints.

The photos in Expedia did not match the room at all. The room smelled bad, the balcony doors did not open and the quality was very bad. Someone was supposed to come and fix the door to the balcony and they never came to fix it. Management did not respond to our complaints.

yes!

yes!

Everything is under construction no amenities but they charge you reg price anyway

Everything is under construction no amenities but they charge you reg price anyway

The room is old and can use upgrading, and it felt muggy. Everything was brown, down to the bad carpeting. The staff was fine. The fee of $28 dollars a day for an umbrella on the beach was outrageous.

The room is old and can use upgrading, and it felt muggy. Everything was brown, down to the bad carpeting. The staff was fine. The fee of $28 dollars a day for an umbrella on the beach was outrageous.

All was awesome

All was awesome

The propery certainly shows its age. It is in desperate need of renovation.

The propery certainly shows its age. It is in desperate need of renovation.

There is construction going on outside which we weren’t put aware of. This was our second time there, not going back.

There is construction going on outside which we weren’t put aware of. This was our second time there, not going back.

I like the overnight male receptionist he was excellent, very attentive and caring Everything was excellent

The hotel elevators completely out for hours and hD to used the stairs to go up and down.

The services at the Starbucks, over at priced food the food wasn’t up to par

Elevators did not work 2 days in a row. Our patio door would not open. Our carpet in room was soaked and it was just covered with a towel. Soaking wet carpet. Key card not working and getting new ones every single day. Elevators half the time didn’t work. Patio door would not open.

Clean and up to date No complaints

Very nice staff, but old property

Very nice staff, but old property

First class resort, nice amenities, friendly staff.

Horrible elevators

Horrible elevators

Staff were very helpful in resolving an initial issue with room. Staff were very friendly and enjoyed the gym on a daily basis.

Staff were very helpful in resolving an initial issue with room. Staff were very friendly and enjoyed the gym on a daily basis.

Dated bathrooms and there is loud wind noise if you stay at higher floors.

Dated bathrooms and there is loud wind noise if you stay at higher floors.

Reception staff is not good. Looks like lack of knowledge and language issue.

Reception staff is not good. Looks like lack of knowledge and language issue.

Hotel is a bit dated. Overall amazing property and amenities. The staff was absolutely great especially the bartender. Direct beach access was great. I Will be back.

Hotel is a bit dated. Overall amazing property and amenities. The staff was absolutely great especially the bartender. Direct beach access was great. I Will be back.

Clean and quiet

Excellent serc

Excellent serc

Beautiful on the beach, clean Did not tell me $250 hold on credit card, 25 percent discount only on food.

it was amazing

it was amazing

The hotel smells on mold the carpet is so old. The room was not clean

The hotel smells on mold the carpet is so old. The room was not clean

The property looks to be having some staffing shortages. We did arrive a bit early , but our room did not become available until close to 4 PM. The problem was that the front desk couldn't give us a clear ETA for our rooms availability -- which led to us wasting allot of time (like other guests) in the lobby. Being upfront about the rooms availability would of allowed for better planning on our part. Was not a very good start. Another issue throughout was the lack of functional elevators -- as at times only one seemed to be functioning for both guests and staff. Having to squeeze into an elevator with other quests and cleaning staff with their carts and consistently having to wait up to 10 minutes for one to arrive is not good. Recommend that management sorts this out as it really was problematic.

Our first time staying at here, my kids, my husband and my self we loved it! Definitely coming back 🙌

Our first time staying at here, my kids, my husband and my self we loved it! Definitely coming back 🙌

Super friendly staff, huge room! Fantastic

Super friendly staff, huge room! Fantastic

The beach view was amazing and breathtaking. The hotel front desk staff was so helpful and allowed me to check in late.

The beach view was amazing and breathtaking. The hotel front desk staff was so helpful and allowed me to check in late.

Great location, excellent staff, great beach

Great location, excellent staff, great beach

Slow service

Slow service

Everything was clean, the hot tub and beach was nice, but the service was passive aggressive. They charge me so much for no reason here and there. However, the free cookies were very delicious and addictive.

Everything was clean, the hot tub and beach was nice, but the service was passive aggressive. They charge me so much for no reason here and there. However, the free cookies were very delicious and addictive.

Resort hotel perfect

Resort hotel perfect

It is in a good location and beautiful area. But the hotel itself needs an upgrade. At the time of are stay there was construction going on replacing some patio work that was annoying noise. We moved rooms and still heard the noise started at 10 AM in the morning. Upon up request the hotel did compensate us with free breakfast. Might not visit this hotel again.

It is in a good location and beautiful area. But the hotel itself needs an upgrade. At the time of are stay there was construction going on replacing some patio work that was annoying noise. We moved rooms and still heard the noise started at 10 AM in the morning. Upon up request the hotel did compensate us with free breakfast. Might not visit this hotel again.

My girlfriend and I were traveling from NY to Miami. We ended up getting a part view for our room. The room didn’t have any hot water. The staff upgraded us to a suite. Hotel employee ( can’t remember her name) was great. We loved beach manager& the boys!

Comfortable to be such an expensive hotel you’d think You’d be sleeping on something comfortable. I ate twice inside of the hotel once at the bar downstairs they took 45 Minutes to bring our nachos and empanadas.. then I ate breakfast in the morning in the hotel as well they took 30 minutes to bring out the food and it wasn’t Complete was missing Our toast when they brought out the toast it was just bread, it was not toasted.

Comfortable to be such an expensive hotel you’d think You’d be sleeping on something comfortable. I ate twice inside of the hotel once at the bar downstairs they took 45 Minutes to bring our nachos and empanadas.. then I ate breakfast in the morning in the hotel as well they took 30 minutes to bring out the food and it wasn’t Complete was missing Our toast when they brought out the toast it was just bread, it was not toasted.

Everything was great

Rooms are very outdated for the price.

VERY CLEAN AND WELL EQUIPPED

Good beach access; reasonable rates. Extremely old and run down building

The location is amazing and the common areas and facilities are great. However the room was so dated and although clean still seemed dingy. Couldn’t use the balcony which was a huge bummer. The door would not open at all. Possibly it was welded shut. Overall it was a nice stay but overpriced for the condition of the room. Hopefully they plan to update them soon

Will definitely go again

Everything in the hotel is old. Room service is not provided unless you call front desk but they knock at your door to clean the room on your checkout date😂. The area is quite inconvenient. The only upside is the spacious room.

Ruining my next day I was exhausted It gets worse November 2 my Sons Wedding the elevators where non functioning again from 6:30am No food, no water, I was on the 21st floor Planned brunch with friends in the restaurant impossible My girlfriend on the 11th floor was suppose to do my hair for the Wedding We are reaching 60, not going to ask her to climb those stairs 2:30 we had to leave for the Wedding No elevators yet, so walked down 21 flights of stairs to make my Sons Wedding in time Exhausted, dehydrated, weak My legs where shaking And of course there was no housekeeping However! I do not hold that against the staff They where trying their best carrying bundles of towels up and down the stairs It was actually sad to see management would make them do that I’m ok using a towel twice! It was an unpleasant and exhausting experience Not how I imagined my Son’s Wedding weekend My compensation was no resort fees I asked to not be charged for November 3 night stay because AC changesd my flight They, the Hotel can’t do that It’s up to Expedia

Elevators were shut down most of my stay. Breakfast included was not all that good.

The spa was closed for the weekend, the elevator was not working, I asked for beachfront view and didn’t get it. The housekeeper left my room open once she finished half cleaning the room . I wasn’t pleased at all.

staff was very helpful and attentive

Location and the beach İ booked a ocean view however they gave me partial view room. The room was very old. The bathroom is minimum 20 years old

Everyone was great but elevators were broken. We did arrive early. 10:00am but we didn’t weren’t able To get into it room until 8:00pm!

It was clean, the property was nice, the staff were very friendly and helpful

Amazing hotel

Great amenities for the kids! Love that the beach chairs are included! You do have to pay extra for umbrella! They also have a Starbucks on property which my girls loved! They also give free bottles of water and cookies daily!

The beach is really nice, and calm, not crowded, which was awesome, and I loved that it has a direct access

Building drab colored for a beach and not pleasingly aesthetic. Limited staff. Seemingly vacant

Me encanta

Me and my family really loved staying at 2 bed, 2 bath suite, it was renovated, clean and beautiful.

It's a nice touch to have loungers, umbrella and a plastic table for drinks and food, but honestly I was very surprised to hear that the umbrella would be an extra charge, just my personal feelings about that, you don't have to agree with me there. The staff was great, from the front desk staff, to the pool and beach personnel, to the valet, everyone was very kind and welcoming. The beach was nice. They had a volleyball net you could use and some games including ping pong, corn hole and redneck golf from what I saw. Pretty family friendly I'd say. Pool was in good shape but one of the two hot tubs was out of order. The one that was working looked like it could use some work. The view from the room was as advertised partial ocean view/ partial city view, that was nice. Overall it wasn't a bad stay we expected a bit more from a pretty reputable hotel chain and felt more like staying in a pretty beat up air bnb. Hope they can work on making it more presentable.

Amazing beach view. And the beach is also very nice

The room was spacious and clean, the beach chairs and towel on the beach was good, the location was convenient.

The pool doesn’t look like in pic . Is old and ugly

I had a wonderful stay at the DoubleTree Resort & Spa! From the moment I arrived, the staff was warm and welcoming, and I really appreciated the signature warm cookie at check-in. The room was clean, comfortable, and had everything I needed for a relaxing stay. I especially loved the spa services and the beautiful pool area—it made the whole experience feel like a true getaway. The location was great, with easy access to local attractions and restaurants. Overall, the DoubleTree Resort & Spa exceeded my expectations, and I would definitely recommend it to anyone looking for a relaxing and enjoyable stay.

Very comfortable stay.

Only reason for a 4 star instead of 5 star review was that the hot tubs were out of order while I was there. This was due to construction going on to fix some damage to a small building directly next to one of the hot tubs. (Small inconvenience to pay for the betterment of the property). The other hot tub which was shown on photos to have a waterfall was also not working(not heated) and the waterfall was not operational as well. Other than that, the location was amazing! Extremely close (walking distance) to restaurants and some grocery stores. There was a park right across the street for children. The area was unkept and clean to the best of their ability (can’t control everyone from littering). If there was thrash that they saw, it was immediately picked up and removed. The hotel staff was very friendly and nice. Room service was amazing as well. Anything we needed was taken care of simply by sending them a quick text. The food and room service was amazing as well. Prices are a little higher than

Room was dirty and balcony was dirty with bird mess on the floor and railings, pool area needs a good clean, hot tub was out of order, beach loungers and area was great, Jose at the beach was the best person we interacted with at the hotel, he was the only one during the whole stay that had customer service, man cleaning the pool in the morning was smoking 6ft from my son in the pool, my son had to move to the other side of the pool. Checkout was a similar story to check in, long wait at the desk to checkout, valet were useless again, left zero tip for the first time in years for the valet as the service was terrible again. Nice area and will try another local hotel next time.

spent the whole day at the beach, market walkable. overall the hotel was very clean.we will be back.

The property needs to be updated. Very old interior. Elevator needs repair.

We enjoyed our king suite. Place was great and as described!

Amazing Experience

Nice place for vacation. I will love to come back.

I stayed at the Doubletree resort for 3 nights. The first night I checked in at 10pm. The room I received on the 27th floor was filthy. Old stained carpet and stained bed sheets. The room had dust everywhere. They next morning I woke up and let the front desk know that the room I was in was unacceptable. The lady working at the front desk did change my to room to one on the 21st floor. It was very nice and comfortable. You could tell he it been remodeled recently. I just the last 2 days of my stay, but I should've gotten a discount for what I had to indure the first night of my stay.

Spacious rooms, very friendly staff, great amenities.

We did not enjoy the experience. The hotel is filthy. The front eldest staff is extremely rude. We will not be comment back ever.

We also requested a rollaway bed during our long wait check-inn, and the staff member who assisted us, Yolene, was not very welcoming or kind, which added to our discomfort saying roller bed are not available and assure it doesn’t exist. She call someone but the answer is no, I wait 2 hours and I have asked again to the night agent what help us in many times, yes we have and I’m sending the security to help you delivering the roller bed. Finally we can sleep after midnight. What frustrated us the most were the unexpected beach charges. We were surprised to be charged $28 per day so 180$ for 6 days for a beach umbrella and an extra $20 for an additional beach chair — especially since we had already paid a beach resort fee when booking. These additional costs are important to consider, particularly for families planning to stay here. When I went 6 months ago to Trump resorts I did not pay for extra charges in the beach all was included in the resort fee and the roller bed is free same as Expedia said in the offer of doubletree Hilton. Ohh I forgot Expedia said parking include charger for electric car and is not true. Sadly, we wouldn’t choose to stay again.

Very friendly staff, Big rooms dire

The elevators take forever. But overall I will give it a 4.5 for a hotel

Property is nice, quiet, and family friendly. Perfect for a nice getaway on the beach with kids. Rooms are spacious and bedding is comfortable. The front desk managers are very nice and helpful as well. Elliot and Yolene are very friendly and address all concerns happily and expeditiously. Hotel stay comes with 2 beach chairs and towels but umbrellas need to be rented daily for a fee. The hotel also checks in with guests via text regularly to make sure everything is ok. Guests are able to make inquires via text without physically going to the front desk which is very helpful. I would stay here again and recommend it.

Muy buen servicio y comidad en las habitaciones

Peefect location

Great staff, clean rooms, great location

Great location. Old building with just 3 super slow elevators (they neeed 2 more based on its 25 stories and long waits). Overpriced parking at $40 per day. Small pool and gym. Spacious rooms with great partial beach views. Worth no.more than $200 per night.

Elevator did not work or you wait half hour to come, service for breakfast took forever to get you breakfast two hours. That should be 1-2 stars but not 4.

The room that I was assigned to was not pleasing. One of the sliding doors could not lock. The male latino front desk staff was not helpful atall

Tiene sus años y lo positivo de esto es la comodidad de las habitaciones. Lo negativo, el sofa cama es muy incomodo, el colchon esta muy viejo. El balcon es muy bueno, amplio, buena vista.

Everything was great

We celebrated our son’s 15th birthday this past weekend and really enjoyed our stayed at this hotel! The staff was friendly and helpful. My only complaint was the wait for the elevator: one did not work well and the other two were glitchy (closed too fast).

The bed was not comfortable at all. I was locked out of my room at 10:30 PM and not all elevators in service. Had to keep going up and down the elevator from the 25th floor to obtain new keys until security had to come with to get me into my room with a master key. The parking was ridiculous and the machine would not print receipts for my business trip. Not too impressed.

Um resort antigo, porém confortável e com ótima localização.

Great location, clean stay

The receptionist wasn't the friendliest.. young female! Never called us back to check in.. we waited over 3 hours for our room to be ready! Not the best customer service.. sorry! Would not recommend this hotel! Pool was smelly and loud..

TV not properly working. Room phone on operative. Have pictures of what I feel was not up to par no water glasses

excellent

Cleaning service- 8::30am!!!! Cone on!!! We are on vacation, and they won’t come back later!!!! Beach access closes at 6:00pm!!!!! And they start kicking you out at 4:30pn!!!!! Not a good service at all.

The personal, security, cleaning, and room condition is very good.

Security guards doing great job checking all the time Really amazing experience

such a great place and everything we needed was in the room like it was a whole apartment inside of the hotel. The view was amazing too. The beach and the pool all make up the full picture. The poolside “Starbucks” was amazing too

Big rooms,

We had a great stay.

The room nice cozy felt like home the bathroom is huge two sinks huge tub shower enough space to move around the bed was cozy pillows nice and soft i had a partial view perfect location16th floor loved it my balcony was everything nice and big....The beach was sat up good the men tht help with towels umbrella are hard workers and nice really enjoyed my stay here and the front desk people we're so pleasant when we walked in fast check in !!

Convenient to the beach. Views are great from the balcony on the higher floors. A/C went out the 1st night we arrived so we had to move. Other than that great stay. Beware of the room service as the portions are snack size and bland.

its not a resort, just a hotel with a pool. The location is nice though.

Great choice for a good time

Locationis awesome!

The hotel staff iwas excellent, as well as the hotel location. However the property is too old and need urgent renovations. Staff are doing their best to clean and maintain the building, but the old pipes and old air conditioner make too much noise at night. I couldn’t sleep for my entire stay. Sorry for the honest review.

Great hotel

Very nice location and very clean

Very outdated property. Rooms are not clean enough. Elevators do not work properly. Pool small and not clean.

Only one elevator was working most of the time,

Thank you for giving us a wonderful time.

Unfortunately my booking was including breakfast and when I did the check out , I asked the bill and I found they charged me the breakfast for two days . I asked them to correct the bill but they told me they will ask the accountant and they will return back to me but till now I didn’t hear back from them and they didn’t refund my money back

Right on the beautiful beach of Sunny Isles, Miami Beach.

Needs clean sofas and clean room

Great location service friendly.. room was ok had some small flies in bathroom shower

A little dated. And sometimes understaffed. Breakfast and room service food was good except the shrimp cocktail. Shrimp was a little underdone.

Dining options were limited and the street traffic in front of the hotel was very busy. Makes for a stressful walk with children.

Hotel is a bit old but good stay overall

The air conditioner sound like a jet engine

kitchen stove was not operational and big TV monitor of living room was not working with the remote. I reported to the front desk. They took me waiting for the electrican to fix both at once. Also my friend and I had hard time walking between the front lobby and the street sidewalk with hills up and lower like 4 different floor levels. We would not come again. Sorry what I said those...

The hotel was beautiful besides the weather I enjoyed the customer service. Rosita the bartender was AMAZING and the food smart the bar was great! Would definitely stay here again

Es un hotel, muy bien cuidado. Las instalaciones muy bien. Pero.lo.mejor es la atencion, desde el valet parquing, recepcion y personal de limpieza y fuera de piscina y playa, todos excelentes. Les doy un 180% de calidad en el servicio. Y la posicion en la que esta ubicado ufff grandiosa. La playa bella y la.piscona calientita

Everything

This property has the potential to be beautiful but unfortunately missed the mark for us. They charge a daily resort fee for amenities that aren’t in the best shape or non working. Both hot tubs were broken, the pool is in need of a good power washing/deep clean due to the walls being scuzzy and green. The outdoor building to the bathroom is rusted and falling apart. Our room was not ready at the time of checkin (4pm) and pool towels/beach chairs stop at 6 pm. We were unable to utilize any “resort” features the first day but were still required to pay the fee. The pool bar was closed during posted “open” hours. Towel/beach guys were the nicest employees that we experienced throughout our stay, they are pretty much the reason for the rating even being as high as it is. If my daughter was not walking in Miami fashion week with the event hosted here we would have checked out the very next day. Very disappointed for the price point. And yes, we did share this with a desk attendant who took our name and room number down and we never heard from anyone in management.

Besides the gorgeous beach view. Theirs is nothing worth going back to this hotel. It was a terrible experience. They didn’t have any room available we had to wait several hours after pre check-in to get a room. I had a 2 bedroom suite. The room was not worth the money old dingy furniture, bleach stains on the carpet hard bed, long wait for everything only one working elevator. This hotel needs major renovations.

durante dos dias no tuve aire acondicionado, ascensores solo uno de tres funcionaba sucio continuamente por la gente que subía de la piscina y no limpiaban, caños de los baños con corrosión y color verde de hongos y moho, no es un hotel para pagar 300 dolares la noche. El personal latino que había en el hotel se preocupaban para solucionar alguno de los temas pero estaban superados. No lo recomendaria ni volveria al hotel.

Outdated and dirty floors

Perfect

Great resort hotel on the beach. Clean and spacious suites, with large balconies. Easy access. Great valet car service.

This place is a very nice hotel. We enjoyed it very much. The location is perfect especially being close to Haulover Inlet. The views of the ocean were great.

The room was great. The food and the view as well. Some staff members could be a little more friendly.

Súper linda cómoda servido excelente y las personas súper amables 100 d 100

4º vez que fico no hotel. Isto pq sua localização e, por estar na beira da praia facilitam muito. Porém, cada vez me decepciono mais. Recepcionistas sempre mal educados e, o fato de pegar uma acomodação de 2 quartos e ofertarem apenas 2 cadeiras de praia ao invés de 4 prejudica muito. Desta ultima vez, até a cama do quarto suite estava quebrada e faltava utensilios na cozinha (sempre foi bem completa). Dentre outros pontos que acabam dificultando a estadia.

This hotel is outdated but that’s not that important. The workers are rude when we got there we needed help getting our luggage to our room and the worker said to just grab the cart and take our luggage, then when checking out I noticed they had the restaurant charge to my room when we had breakfast at the restaurant my husband had paid the bill so the manager Mr.Alvarez did remove the charge, then I said can I pay some in cash and he said yes but now on my credit card it shows I owe the whole amount when I should only owe the remaining balance since I paid $cash for some of the bill very poor customer service at this hotel and very understaffed not to mention when we ate breakfast there at the restaurant inside the hotel it took like almost an hour before we got our food. I won’t be staying here anymore.

I reserved room w/ocean view and I received partial ocean view. The utensils of Kitchen are insufficient and they need to be renovated. I enjoyed with my family.Room was very good.

Tje balcony was enjoyabe. Overall had a nice stay.

5 / 5 star service &&& location

Everything is old and not clean. Hotel needs renovation ( at least change carpets in the rooms, smells badly and refresh walls ) Charge for everything - starting from Umbrella ( $ 28) on the beach and ending with parking ( $40 per day) Hotel has resort fee -$25 per day which covers only 2 beach chairs and towels. You will need to pay extra for umbrella and also if you have more than 2 ppl in the room you will need pay for beach chairs for them ( $40)

Was a great location

Highly recommended it’s in b beautiful view good plcegood customer service service we all loved want to be back

Definitely going back !

Bad experience, first time

It was amazing like always:) only pool jacuzzi didn't work:(

Some updates are needed

Nice property, close to the Sunny Isles restaurants and the grounds were very nice

staff was rude. AC was not working and the only response we got was " younare free to leave" when we asked front desk to get it fixed. We paid 850usd per night for the room!!

The fold out couch was an aweful place to sleep however, with a very thin matrass over sagging springs. Service was generally unfriendly and the whole place looked a bit tired, certainly for the money.

The view from the balcony’s were great some of the staff was great. The bar seemed to always be closed by the water, the hot tub didn’t work which was a bummer n wasn’t notified. The issue was handled but still affecting my stay for the first two nights.

I liked Pretty Much Everythin !!! Rezort Wazz Beautiful Beach Wazz Excellently Located LeCabrea Reztaurant Wazz To Die For Zteak Houze An All Da Amemitiez Were To Perfection. Relaxin Atmozphere,Movie Theater Wazz Very Pluzh an Cozy. I had a Much Need Break !!! Miami Baby 🔥🔥🔥 Thnx You.

Great place to stay! Great Beach, great area!

Noise

Picked this hotel because it had a spa and hot tub. When we arrived the Spa was closed and the hot tub was not working. Both of which were not disclosed on the listing. Hilton offered a refund of $50 per night but have yet to receive it. Reached out to talk to someone at Expedia to inquire about refund, however they make it difficult to talk to a live representative.

Very bad time. Overbooked. Made me pack and move in the middle of stay. Broken window and door. Very very disappointed. Had high hopes

Great stay! Loved the service and property was beautifully kept clean. The beach was amazing!

Nothing