Hilton Garden Inn North Little Rock

Clean room, friendly and professional staff, great nearby shopping and eats

Dawn and the staff were excellent and accommodating!

Dawn and the staff are great!

Very good

Everyone was really nice, and the room was vary clean.

Exceptional

Everything was great!

The room was clean, the staff were helpful and the breakfast was great. Only negative was ice dispensing machine were not working on 2nd or 3rd floor

Paying for parking

Staff was very friendly,my husband thought he lost his phone he asked at the desk and the next day they followed up with me to be sure we found it. Paying for parking

Staff was amazing . Bed was comfortable. Only downside is paying for handicap parking and no complimentary breakfast.

Could use sitting area outside near the entrance

Superb

Place was great A little pricey

A little pricey

Did not like to pay to park

Friendly efficient check inn and check out. Room was absolutely huge !!

Good

Great location- very clean property and room.

Superb

The room was clean and cool. Breakfast is always great. The front desk assistant for the evening was a little abrasive.

Everything was incredible. The rooms were clean, staff was amazing. Let us have a later check out and the beds at the Hilton are the best ever!

Very good

The young lady at the front desk, Gina, I believe her name was. Is the reason that I continue to come back to Hilton Garden in North Little Rock. The facilities are always clean the rooms always smell good when you walk into them and everybody I’ve encountered has always been friendly. I will continue to frequent this hotel.

The young lady at the front desk, Gina, I believe her name was. Is the reason that I continue to come back to Hilton Garden in North Little Rock. The facilities are always clean the rooms always smell good when you walk into them and everybody I’ve encountered has always been friendly. I will continue to frequent this hotel.

Hidden from the street, but makes up for it with the hospitality of the staff. Its really quiet, yet close to the highway and several places to eat and shop.

Spacious rooms friendly staff

Staff was super friendly

We loves the pool and the room was perfect for us!

Yes

Exceptional

Good place to stay

x

Exceptional

Breakfast was good, Dee Dee was very nice and accommodating to my wishes. The receptionist upon check-in she was not friendly at all nor helpful. I was seeking clarity for a Booking reservation upon check-in she refused to look at the paperwork nor give any explanation. Overall she was very unwelcoming. The mattress was too soft causing y back to ache.

Breakfast was good, Dee Dee was very nice and accommodating to my wishes. The receptionist upon check-in she was not friendly at all nor helpful. I was seeking clarity for a Booking reservation upon check-in she refused to look at the paperwork nor give any explanation. Overall she was very unwelcoming. The mattress was too soft causing y back to ache.

Didn’t get much sleep as you can hear when a toilet flushes the water going through the pipes in the wall. It was very loud…. We was on level 3.

Staff was excellent in helping me with early check in.

Staff was excellent in helping...

Enjoyed my stay staff was friendly and very hospitable

Nikita, Chef Dee and all the staff were AMAZING I truly enjoyed my stay

The lady who checked us in was very nice, friendly and helpful. It was downhill from there.

It was nice

Exceptional

Good

Ran building

I don’t know her name but the amazing woman who checked us in has fantastic customer service skills and I wish she would come and work for me! Also my bed was so comfortable I cried!

Convenient to everything

Only working ice machine was on second floor. All others had been removed or were out of service.

The room was spotless, bed was comfortable, excellent shower head pressure and the employees were very nice.

The check-in clerk was a smart slick. The ice machine didn’t work and another person said that they had reported it not working the day before. The printer for our receipt didn’t work. The bathtub drained very slow. Disappointed to learn that parking cost 10 dollars and that there was a charge for breakfast. We were going to buy an ice cream cup until we learned that it cost 13 dollars. Very ridiculous. Done with hilton

Staff was extremely rude. 10 dollars for parking in an empty lot was outrageous. Breakfast wasn’t free. We had to check out three rooms. The air conditioner wouldn’t get below 75. It was miserable. The person of color at the front desk said hotels don’t get any cooler. Bad experience.

Clean room, nice staff, overall a nice place to stay.

Wonderful front desk always

Great

I got the room because of the pool. They don’t have a pool. Expedia lied to me. Since we couldn’t get a refund even we had to just do it anyway. It’s very upsetting.

Nice place to stay, very helpful staff.

No pillows for the sofa bed. Had to go ask for a blanket. They wouldn’t give us any pillows. Parking was $10 even though signs say part at your own risk. Breakfast was not free. No coffee either.

Okay

Beautiful property

We made the reservation thru Expedia, who did not send confirmation to hotel. Had to pay hotel for the stay, and have bern charged by Expedia also.

The room was good and the staff was nice! We traveled on Christmas so it was nice that the staff was still friendly

N/A

Room was clean and staff was nice!

Na

Everything was very nice and the staff was particularly friendly and helpful.

To start, I didn't read the fine print and it turns out I had to pay $10.00 a day for parking so I guess it was my fault, I asked at checking if they had my Hilton Honors reward number and they said I couldn't use it because I did no reserved directly with Hilton, I used Expedia, asked if I could get a bottle water and they said, we'll do it this time but if you do not reserve directly with us and use your member number, we supposed to charge you for it. I was there from Sunday through Wednesday and my bed was made and got clean towels once, did not vacuum or clean the bathroom floor, I saw the same dirt stain every day. To me, it was not a good experience and since I visit that town every year for business, I guess I will be looking for a different hotel to stay in.

Great hotel. Staff was exceptional

Others guests were partying with door open playing loud music and yelling as if they were fighting. They were also smoking

work on my laptop and not in the bed

Checking in was a breeze as I had prepaid for the room. The incidental fee has increased from 50.00 per room per night to 75.00 and they now charge a 10.00 parking fee. No big deal. The room was spotless, clean and the air and heat worked perfect. All the staff was professional and nice. I checked out at 9:00AM. By 11:00AM my 75.00 fee was already back on my Capital One credit card.

The staff was welcoming and eager to make our stay enjoyable. The hotel and the rooms were very clean and well-maintained. The hotel was also close to a variety of eateries and restaurants. I will definitely stay here if visiting the area in the future.

clean room, kind staff

The staff were incredible. Thankful they were so welcoming and friendly.

Clean room, sweet staff and great location for lodging solo.

Easy check in friendly staff

We did not eat breakfast

I just wanted to stay and stay!! I hope you let them know how great they made my overnight!! Lorin D. Brandon

Room was very clean and the staff were very friendly. I highly recommend this hotel close to I-40 with plenty of restaurants nearby.

Comfy, spotless room. Great hospitality. Dinner was delicious. Beautiful building. We love this Hilton

The room was clean and the staff friendly!

Everything was good! Thanks for a pleasant stay!!!

Great service always

Very clean and customer service amazing

Very clean and quiet.

The staff is excellent

Very nice room with wonderful customer service!

$10 to park is new and just a money grab. Air conditioned seems to be preprogrammed to cut off between hours of 2-5am (all of the last 3 times I’ve stayed there). Too hot to sleep.

Free breakfast is not offered. The beds were not comfortable. And it was not real clean

AcC did not work and staff was rude!

Front desk is friendly and efficient

Gina,handled the check-in process smoothly, saving you time and hassle.She was there to assist and ensure everything went well.

Nice courteous staff. Clean and reasonable.

Great hotel

I stayed at the property because the advertisement stated indoor pool. The pool was not operating and closed. I was disappointed and wanted a refund.

Very clean and tidy. Ideal for party events & business conference.

Beautiful and well kept hotel.

I was charged for parking so there is no free parking

Will stay again! Jeanna was a rockstar.

Quick and easy

Clean, very comfortable bed, felt safe as a solo female. Excellent staff, I travel often and Nikia at the front desk was one of the nicest people I have interacted with at a hotel in a long time.

Everything was excellent and well kept.

Clean, friendly staff, nice amenities and nice location.

Property was clean and quiet.

Check in/checkout was seamless. The staff was nice. There was no room service the forst night and I disnt realize they do it every other night. We needed more towels and they gave them right away. The omelettes at breakfast were amazing! Breakfast is not free. I would have loved the opportunity to pur hase a food voucher at the time of booking.

Clean

Great facility

Front desk was amazing fast friendly efficient!! Even let me know it was a little busier than usual. Only downfall was the air in room would not go below 73. I was working all day so this was the only complaint since i like it cooler when i sleep. I belive ive had this issue before woth same location with top floor rooms. Will def stay again. Wonderful spacious room and love the fedk so i can do my work conference calls professionally.

I enjoyed my stay. Very clean and comfortable.

Love this hotel..great staff and super clean. Very pet friendly!

NIice property. Friendly staff

Rooms are nice!!!

Staff has GREAT customer service

Stayed for night easy in easy out from major highway we recommend this for travelers traveling to Texas just 1 hour drive to Texarksna

Clean and workers were polite and helpful

Easy check in, fast and friendly.

Great

We enjoyed our stay. The staff was very accommodating and the rooms were clean. Our only complaint was the pool was so cold, you couldn’t enjoy it for very long.

Check was fast and she was friendly and efficient. Room.was spacious and def will return

Checkin went smoothly the desk clerk Jeanna was very professional and personable The bar/restaurant were closing when I arrived however a continental breakfast would be available for $10.95 a menu was also available or $14.95 you could have both that I didn’t understand but didn’t need to $140+ for a room that was comfortable but nothing to write home about They say first time for everything…paying for a continental breakfast?! No thank you I had the thought wow this hotel chain must be in trouble JS

Got to hotel and our room wasn't available at 11:20 pm. They over booked and gave our room away. We had 4 people staying. The guy tried to find a room the first go around and only had a king room. They didn’t have good descriptions so he had to go look for a room with a sleeper softa. Final after 30 to 40 minutes he found one. Got to the room and they didnt have a bed in a bag in the room, then i had to go get one. I would hope they would grant me some heavy Hilton points for not even having our room when we arrived and no one bothered to let us know. It would be great to get some points for $$$ for the inconvenience. Thanks, Mr. Hull

Everything was great.

The property was clean however the rooms were small. The bed was stiff and breakfast is not included.

I been trying to get in touch with someone i had a emergency

There was a really nice staff member at breakfast. The place was clean and it had nice facilities.

It was good. It serve the purpose which was to have a place to sleep.

The food had no flavor or seasoning but overall the staywas perfect enjoyed it

Room and front desk was great. The restaurant was weird with their voucher system it was unclear what the voucher gets you, caused lots of confusion. They should either charge or don’t charge. Also I had the fish special, nothing like the photo. More like burnt fish sticks.

Very friendly staff

Staff was very nice and helpful. Very clean, and quiet.

I was charged a room upgrade I never asked for or was informed about at church in. Asli, I was charged for an additional night because the person at reception I spoke to didn't make a note of my request to check out one hour past the checkout time even though they confirmed that this would be okay i.e. would not incure additional charges, to me in person at the time of the request.

The hotel was excellent in all ways except one. I had booked online using hotels.com and the pay at hotel choice. But when we checked in, my friend paid it on her credit card. She got a receipt for it. Only when I went to pay my credit card this month, i also got charged for the same room!

Would recommend close to restaurants and other shopping centers

I really enjoyed staying at this location! Everyone was so nice! Justin at front desk was a sweetheart! Excellent customer service! Thank you all!!! See ya soon! 😊

It was subpar, considering it was a Hilton. Our room toilet barely flushed, community bathroom toiletries like soap, shampoo, cheap toilet paper. Pool room was outdated and broken in places pool had missing parts of the wall and flooring, felt like we were at the YMCA. If I can I’ll be canceling my return trip when passing through Little Rock in 4 days.

Was supposed to come with a free breakfast and they said it didn’t.

Comfortable and nice. Appears clean and well run.

Was forced into this hotel due to an overbook at another hotel, so wasn't happy to begin with, but the desk clerk was very rude and suspicious. Hotel was ok.

This hotel was fine, but I was surprised that breakfast was not complimentary. I expect to pay extra for breakfast in upscale hotels. This is not an upscale hotel.

excellent

We booked a junior suite with two queens and a sofa sleeper - family of 5. When we got there, we were given our keys. We went to the room only to realize she gave us only 2 queens. Went back downstairs and the front desk staff was clueless and not helpful. Said there was nothing she could do. My husband went downstairs to get an extra blanket foe tbe youngest of our kids as it was late and we were just gling to make due. Another staff member (male) was extremely rude and tried to say they didnt have any only to end up giving my husband two blankets. Finallt about an hr after, the front desk calls us back and says "oh you were actially supposed to be in room no 408..." at this point we had already gotten the littles to sleep so we just sajf wed stay where we were. One of the worst customer service experiences weve had at a hikton or any hotel for that matter.

Safe well-lit parking for my loaded vehicle.

Ms. Moore at the front desk was the sweetest human ever. Extremely welcoming!!!!! Beds are super comfy! Rooms very cool, hallways humid but I don’t sleep in hallways! Clean property! Front desk upon arrival was super sweet and kind and well spoken! Highly recommend!

Nice place to stay

There was a dead roach in the bathroom floor! First impressions... :(

The hotel was nice, but there wasn’t free breakfast. You had to pay separately for that. Also, the beds weren’t the most comfortable. Overall, it was a good stay.

drove up from Dallas. check in slow and then i got to room to find the keys didn't work. Had to go back down with luggage to get keys redone. I'm a senior citizen and that just wasn't my idea of a good check in. Maybe older lady with fake blue hair is not a good representative for customer relations.

This property was very quiet. The mattress was the most comfortable hotel bed I've experienced. Pillows were ok, not great. Sheets were comfy.

We stay at Hilton Garden Inn in North Little Rock each time we come to Little Rock. It is always very pleasant stay.

Great location and staff is always friendly

Everything was excellent 👌

No Breakfast worth having, pillows were past their usage time and there were o pillows that were firm enough to do the necessary job.

Helpful staff. Good food, alwsys clean and convenient.

Nice. Clean. Friendly.

Our stay was not great. A/C unit wasn’t working, the front desk person advised us to use thermostat on the wall only to discover the thermostat had been removed. Front desk person came in and reset the unit, it worked for a few minutes and stopped working almost immediately. The thermostat read 60 degrees but it never got below 80 We had been traveling all evening and didn’t get checked in until 1:30 am. We barely slept and left the next morning exhausted with another long drive in front of us. The $75 non refundable pet deposit hardly qualified as “pet friendly “ as stated in the description. We won’t return to this facility .

Great stay, very clean and the staff is excellent. Front desk, breakfast and bar staff were all wonderful to work with, FASTEST check in ever!

The beds were perfect. The room was clean and accommodating. We loved that the room had darkening pull down shades.

Great place to stay! Everyone was very friendly & accommodating. Hotel was very clean, quiet & comfortable.

Our stay was very pleasant and all of the staff were fantastic.

A very satisfying stay, from start to finish!!!

Scheduled hotel close to 12 pm but was able to check in swiftly. The room we booked, the door stopped locking after the first day, therefore we had to get another room. The staff was helpful in finding a room quickly and ensuring we enjoyed our stay.

Our room was super clean and comfy. We will stay here every time we visit the Little Rock area!

Great location

Property was clean, staff were friendly. Rooms appear to be recently remodeled.

It’s in a great location . Felt a little dirty and underprepared there.

Friendly helpfulstaff

My co-worker reserved a room for two nights three weeks in advance the same as me, but the two nights were not confirmed at check in. when we came back for the second night, her room was cleaned out. No one called her to notify her that her luggage was taken downstairs. No accommodations could be made for her and she ended up having to share my room with one king bed for the second night of our work trip.

Great location especially for the price. Very happy with the staff, condition and room.

Great hospitality just took a little longer than expected to check in.

Hilton Hotels have always been a very pleasant place to stay at. Everything around the hotel, including the staff, were great. The only two negative things to say about this place was, one: the first room we received smelled very damp and mildewy. Second: the second room was very clean, but the beds had bed bugs. My wife and daughter had multiple and very ugly bites on them.

The front desk and chef are amazing this is def my new local gem. I did not want to leave.super convenient to stores and food. Felt safe and food prepared from the bistro was delicious.

Me and my family always stay at the Hilton Garden when we are in Little Rock, AR. This was my first time having an issue with one of their rooms. I took a nap when I woke up ants 🐜 were all over the desk. I immediately went to the front desk to see if I could change me room or see if the had any ant spray. I was told by Kristina that the hotel was booked up and she would let her manager know what was going on. I was also told that they could not offer me a refund since my room was purchased through a third party (Hotel.Com). I emailed hotel.com to inform them of the problem and I was told that they would try to contact the Hilton Garden to see if they would issue me a refund. The manger at Hilton Garden would not return their calls. So, unprofessional. I do have pictures and a video of the ants if anyone is interested.

Pool had too much chlorine in it when I infrormed front desk they brushed it off and said it has the correct amount of chemicals informed them my black swim shorts are now bleach brown still brushes it off

Everything was great about the hotel- location and the room. But the food at the restaurant was awful. We were looking for convenience with having a restaurant on site since we would be arriving late. We didn’t expect anything special knowing it was hotel food but unfortunately it was actually really bad. We threw most of it out.

The hotel is in need of remodeling. Food options for breakfast horrible. Toilets in the bathroom were for children. We were not told that we would not get room service. That was okay, but would have loved to have known before hand.

The room was immaculate, and very quiet. The beds were lovely, and we rested well. The staff was friendly and helpful.

Great halfway stopping point from Dallas to Nashville with my family of 6. Room has plenty of room for all of us.

Everything in the room was clean and we had stayed there on our qay to Knoxville tenn and left things in the room and we were able to get them on our way back home i would stay there again

The hotel and staff was great the area around the parking and hotel had a lot of trash and debris in the nearby grass.

Property looks nice. Staff needs some customer service training. Breakfast service was very poor. Did feel welcome

Nice property friendly staff

Our car got broken into and all are suitcases were stolen.

Upon arrival our wireless key (that we had been notified was ready several hours prior) let us into the building but not the room. While we were trying to get it to work the front desk clerk was lurking in the hallway playing on her cellphone and glaring at us and when we started towards the front desk she states “um is there something I can help you with” in a manner that suggested we shouldn’t be in the building. Only 2 towels in room for 5 guest reservation. No pillows or blankets available in the room for the fold out bed. Called to request and was told I would need to “come get them myself because she was the only one there” in a rude tone that suggested I was a nuisance for requesting basic items. Went to the front desk to get items, and clerk was no where to be seen. After calling out twice she emerged from where she was sitting on her phone with no socks or shoes on to hand me items. This person represents your hotel, and it’s not a good experience or image.

Upon arrival, our wireless door key would not open our door even though we were checked in and alerted our room and key were ready hours prior. After multiple tries we had to go get physical keys. Front desk clerk seemed sketchy and was hanging out in hallway on her cellphone when we arrived. No pillows or blankets available for the pullout bed in the room this trip even though our reservation was for 5 people. Had to contact the front desk for them. Was told I “would need to come get them from the front myself because she was the only person there, but would have to give her time because she had to go to housekeeping for the pillows”. Understandable under normal circumstances but she was hanging out in the hallway on her cell when we arrived not at the desk, and when we went to the front for the pillows we had to call out a couple of times for assistance because the clerk was in the back, eating, and the desk was not manned at all. There were only 2 bath towels in the room- again for a reservation that was clearly for 5 people and made the day prior. 1 tv remote was disgusting and obviously not cleaned. It was caked with icing and visible smears over the whole remote. We had to clean it ourselves. Overall disappointing.

There was a lot of hair that could have been picked up in the bathroom floor.

Great room

We have stayed here several times before and it is a great hotel. However, this time we did not buy the trip insurance. Then the family we were travelling to see got covid. (So my mistake for not getting the "tariff"). Even though i am a Hilton Honors Member and even though we have stayed there several times they would not let us switch dates and we lost our money. We will never stay there again.

Staff was great- friendly and courteous