Extended Stay America Select Suites - Charleston - North Charleston - I-526

ROACHES ROACHES AND MORE ROACHES. In the cabinets and under the bed.

Very bad experience here. Arrived late at night and tired to have someone who was very nasty come out and say we could not stay there with a trailer. We stated we understood and if they could please point us in the direction of somewhere we may stay since it was 1130 at night and she proceeded to say “that is your problem” very nasty experience.

Worst hotel stay of my life. From the group of men that hang out directly outside the lobby/entrance door in lawn chairs drinking beer, to having to look at 4 different bedrooms just to find a clean one, to the bugs, smell, and how ungodly unclean that place is.

Passable

Bad

The property wasn’t the problem. I advise against allowing extended stays to be booked through your platform. If someone decides day of to extend their stay they just cancel reservations. So I got to the hotel at 11pm after my flight only to have to find a new hotel.

Poor management. We booked online and once we arrived they were unable to give us the room we PRE BOOKED because they were full. They did not want to refund us right then and there. Horrible. Nothing this place SUCKS!!!

Can't complain about anything. Overall great service.

Exceptional

I would not recommend anybody stay with extended stay ever. I booked a room was confirmed ,received the confirmation .I flew from Boston to South Carolina and when I arrived ,I was informed they had no room for me. The girl behind the desk really did not seem to care and would do nothing to help us as far as checking other properties I don’t know how a hotel can get away with This!!!!

Exceptional

Pleasant

Easy parking. So many things. Bugs in the room, dirty room, smelly room, cold water only, lights not working, the list goes on.

Easy parking. So many things. Bugs in the room, dirty room, smelly room, cold water only, lights not working, the list goes on.

Bad

Bad

I have stayed at many Extended Stays and this was the worst hotel I have ever been to. The only positive part was the front desk lady was very friendly. I was only there for one night and went through 4 rooms to try to get a stayable room. They were extremely dirty, smelled of vomit. I could not take a shower as the tub was filthy. The sink was full of hair as if someone had just shaved their face. Used bars of soap in the shower. When I went to call the front desk the phone had no cord to it. The floors were so dirty you had to keep your shoes on. The worst part was when I went to go to bed, The blankets had what appeared to be blood spots on them. When I went downstairs to try to get a new blanket I was told they didn't have any clean bedding. People were coming in and out all night as if these were rented by the hour. Definitely not a place for families with children.

Nice and clean

They cancelled my booking without as little as an email, phone call, or text then proceeded to be angry with me for being upset. They gave different excuses such as my number, and email weren't listed when I've booked numerous times with expedia and that's never happened. They will take your money first then come and tell you they were overbooked. I had to find a new hotel after driving 5 hours. The customer service reps were terrible as well.

Good

He hecho reservación por expedía en este hotel y en 2 ocasiones al llegar a reservación me dicen que no hay habitaciones, pero entonces porque aceptan reservaciones atracos de la app expedía, luego hay que hacer el proceso para el reembolso y lo peor es que hay que buscar otro hotel y lógico se conseguirá a un costo más elevado..

Bad

.

Nothing! Not only did the manager not want to allow us to check in even after paying on the app. When I left in a panic and told her to do whatever she needed to do with the items we had left in room she threw everything away and did not wait the 10 days they are legally supposed to wait and 8 have a police report and will be filing a law suit for the items totally approximately $2-3 thousand dollars

Not only did the manager not want to allow us to check in even after paying on the app. When I left in a panic and told her to do whatever she needed to do with the items we had left in room she threw everything away and did not wait the 10 days they are legally supposed to wait and 8 have a police report and will be filing a law suit for the items totally approximately $2-3 thousand dollars

No frills. Clean but slightly rundown. Convenient paeking.

Outdated rooms, elevator sounds like it’s falling apart, saw a roach in the hallway, felt like it should have been half the price I paid.

Exceptional

Location, staff Outdated rooms, elevator sounds like it’s falling apart, saw a roach in the hallway, felt like it should have been half the price I paid.

Bad

Close to concert venue and highway to get back home easy. Shower certain rod broke, dust and a dead roach under clean towels. Dust and dirt on shelving, on top of refrigerator.... real easy to see

Shower certain rod broke, dust and a dead roach under clean towels. Dust and dirt on shelving, on top of refrigerator.... real easy to see ?

it's fine for an emergency overnight stay but you definitely get what you pay for so don't expect much.

THIS WAS ABOUT 20 MINUTES AWAY FROM WHERE I WANTED TO BE. BUT IT WAS THE BEST HOTEL AROUND!! MY GRANDKIDS AND I WAS VERY HAPPY!!

I had a pizza , sat it on the counter, jumped in the shower, came out and the damn roaches were having a pizza party!! Bugs crawling down the wall when the lights go out and all. No assistance from front desk or anyone

The bed was like sleeping on the spring. Walking in and the toilet seat was hanging over the side of the toilet was pretty disgusting.

Never stay in this hotel again

The. Laundry service was great and parking was ok if you got here early and didn’t leave

Do not stay here. It ie infested with roaches and they will not refund your money.

Roaches everywhere

Dirty sheets moldy and cigarette smell throughout the whole building

They overbooked and canceled my reservation without telling me I had to book another hotel at 10pm

Run down dirty full of roaches

Very nice

Nice an comfy

Room was clean, everything in good order. I noticed the shower floor creaks, room 430 will need attention next renovation. I had never used an Extended Stay before, so finding the two burner cooktop was a surprise. Next time, I will know to bring food and a pot.

It is an alright place if you need a place to crash for the night. Free parking and clean bed. The rooms and building are a bit dated and could be updated.

No words to describe it..

No riff raff in parking lot

The hours of the desk were not available. There were cockroaches in the room. There was urine in the elevator. There was a random person sleeping in the forth floor hallway.

Was average.

Cigarette butts in toilet and on the bathroom floor and a few bugs , staff was nice when I told them but I didn’t need to be charged for smoking as I don’t smoke . Made it work one night but wouldn’t go back.

The service is wonderful

Everything was on point 👌

The room was dirty and all building is infected by cockroaches, and everything in that room was damaged it was a really nightmare.

Had to leave early

They cancelled the reservation without informing

Kinda wish they had extra space for like a breakfast bar

Everything was just bad room small holes in walls small beds stands in the ceiling

Room was in decent condition for what I paid for. Staff was very nice

The microwave in my room was not working. I also did not have any kind of chair or seating in my room, other than the bed. The bed was cozy, though. There was also a laundry room that was an awesome amenity I was pleased with.

Staff was friendly, and the room was affordable/inexpensive. Bed was ok. Room was mostly clean. Floor was dirty and the toilet broke

This facility is infested with German Roaches and it is filthy. There was a hole kicked in on my bathroom door and it was stuffed with dirty toilet paper. The electric socket in the kitchenette had roach feces all over it. The hallways and parking lot smells like weed and there is trash blowing outside everywhere. The back door to the property doesn't even work. It's just gross. The only redeeming quality was the nice lady at the front desk. She completely understood my concerns and issued a refund. I have no issues with an older, no-frills facility, but this place is disgusting and needs to be knocked down.

The property was sketchy and i could not check in because it was 12:08 and they stated they do not have staff on property after 12 midnight. I was stranded. I stated to the lady that I called due to my flight being delayed and you stated no such thing I was PISSED.

This was the worst stay Ive ever had. I wasnt going to leave a review because I was asking for assistance and was denied so here goes. I booked online pics look bright clean and cute. Traveling as a single female I was trying to find safety. I checked in ran and dropped my bag off in the room I didnt check it out I was running late. I got lost on the way there. When I got back to the hotel I noticed how bad things were. There were broken beer bottles in front of the front door and bugs inside. I went to my room and after looking around realiszed my door wouldnt even stay locked I had to slide the fridge in front of it. There were horrible blood splatter bug looking droppings in 3 spots all over the ceiling. The blinds were broken and i had to hang a towel over them. THe floor was sticky I was afraid to touch anything. There is no one at the desk at night there is a roll down window and its shut and locked. SO I couldnt ask for help or a clean room, and didnt have the money to pay for another hotel. I was scared all night. COuldnt even turn the tv on for noise there was no remote and switch didnt work. I got up at 6:00 to get out of there as soon asn I could. I was going to say something to the front desk then too. Guess what no one was there again the roll down window was still shut and locked. SO I couldnt get help. Contacted expedia for a refund since no one was here to help me. THis hotel denied it because I didnt speak to them during my stay.WTH how when no one is working

I do NOT recommend this place at all.

Lobby and hallways smelt of weed. Elevator was oversprayed with fragrance. Room lacked a shower curtain and a battery on the smoke detector. The window blinds were broken and the floor left our socks brown. There was a grainy sugar-like substance on the bed cover.

I was charged and upon arrival I was told that no rooms were available. This happened after i called to confirm availability before making reservation

I got this room for my daughter and her friends so they could attend a concert, while they said the front desk staff was very nice the hotel itself was scary. As soon as they walked in they felt very unsafe. The bathroom shower had mold, there was mold around the windows and they said it had a very bad smell, as well as being greeted by some bugs. I know this is South Carolina and there are lots of bugs but when they got back from the concert, they saw four cockroaches not Palmetto bugs in a span of five minutes and since the front desk is not staffed after 11 they had nobody to call so instead they drove three hours home at 1 o’clock in the morning.

it’s a no frills accommodation, it’s clean and everything works and minutes from the airport. i would definitely will consider it on my next visit

everything old and worn, floor in room was sticky. no hand towels. halls dark. felt like you were entering an mexican jail

Absolute dirtiest place ive ever

Bed was clean and attractively set. Room was cool, but nothing dried even overnight in front of fan, very damp. Older building, simple, inexpensive, and ok for short stay. I spilled water on the laminate floor, wiped it with towel, filthy. But bath looked clean. Excellent front desk staff.

There were crumbs or some sort if debris on bed sheets. There was no ice bucket. The exit only doors were broken. The website description stated: Grab and go breakfast available. There weren't any. For the price, I expected more.

Liked anything...nasy

Not a thing

I used it.

I don’t think the room had been cleaned, the floor was dirty and sticky, There was no shower curtain, the bed was not comfortable, the ac was really loud no workers were at front desk after 6 pm there was garbage everywhere outside piled on side walk, super loud and fighting in hallways on my floor, no bfast or even a coffee machine in room elevator was broken and water puddles in hall and stairwell. No ice machine that I could find but couldn’t ask anyone. gross.

The floor was not mopped well and the TV did not work. This hotel does not provide shampoo or conditioner. Be prepared, bring entertainment and don't forget sandals if you would like to stay here.

Roach infestation of kitchen area. Terrible. No front desk after 10 pm could not refund me.

Picture on advertise hotels.com. We're not accurate. The room was dirty and had roaches. Infestation, only stayed twenty minutes and I leave and go back to my home destination because it was late

There were roaches in the room

The smell was terrible the room was very poor

Roaches. AC was off so room was hot a damp. Floor was super dirty—desperately needed to be vacuumed and mopped.

It had roaches and floor was nasty

Dirty property. Infested with cockroaches.

This is by far the worst hotel I’ve ever stayed in. From the service at check in to the state of the room I cannot recommend it less. ROACHES ON THE PILLOW

Bed was very comfortable

Elevators arent working. Outside doors are unlocked and can easily be accessed by anyone. Stairs is not gery well lit and dingy. Smoke abd loyd boise on the first floor and travels up to the 2nd floor. Room itself is durty, floor is sticky with gunk, dusty and moldy. It's very unsafe and unsanitary. Especially with kids.

Zero star. Worst lodging you'll ever visit. I got there later in the night. I noticed lots of cockroaches in the breakfast area. When I entered the room, there were at least 10 cockroaches on the floor and few on the bed. When I complained to the front desk and asked if I can get a room with no roaches, the clerk said that the entire hotel is infested. I was left with no choice but to walkout. There were hundreds outside too. I called their headquarters requesting a refund and I was told I should expect in 48 hours and never did. Do not stay here. Expedia shouldn't be listing this property. It's crazy it's listing it as 3 stars.

The receptionist was knowledgeable and very helpful. However, the facility was not clean. When i went to my room, the door was slightly ajar. Union inspection, it was revealed that the tub was dirty, the walls were thin, and i could hear ever foot step all night. The next morning, observed a roach

There are roaches every where.

I would like to refund my money when I got there late couldn’t check in there system said I wasn’t booked we end up had book a different hotel . Please inform our refund from the reservation

After a late night arrival in Charleston (11:40 PM), we arrived at the hotel after midnight. We were let into the building by a resident--the office was closed. We used the phone provided to contact the staff, and Veronica finally came down, She said we did NOT have a reservation, and after I produced the paperwork, she checked again, and told us again we did not have a reservation. When asked for an available room, we were told there were no rooms available. We went to our car, and drove to several other hotels looking for a room after 1:00 AM. After being told they were all full, I attempted to call hotels.com's customer service line UNSUCCESSFULLY, and finally reached out on the app. After an hour dealing with Khansem, who was very friendly, we were told Extended Stay said we arrived too late (5:30 am is the latest time IN THEIR EMAIL). I could call back @ 9:00 that day to hotels.com customer service number and they would try and get a refund for the PREPAID reservation. I said I would dispute with AMEX, which I did. We ended up sleeping in the car after an all-day flight the night before...VERY POOR CUSTOMER SERVICE! We were told they did not have a reservation--Hotels.com was told they cancelled it after we arrived too late (12:50 AM) We had already paid for the reservation, so, if we had one, they had no right to cancel it. And there were no rooms left at the inn...I think I had the before somewhere else...

My room wasn’t cleaned when I arrived. There was used soap on the sink and no staff to report my problems. The window was closed and no answer at the front desk

Looks nothing like pictures and had roaches inside of room!

There were lots of cockroaches in our room and the microwave was not clean.

Room was over run with roaches could not even stay the night after driving 8 hours to get there. Staff did not care.

Took forever for someone to come to the front desk to check me in. And there was bugs in the room.

Staff very friendly and helpful

All was ok till we entered the room where when we turned on the light, there were nearly a dozen roaches, running some flying. We backed out and found another hotel.

There was no shampoo, no coffee, no pot for coffee, no ice bucket, only a mattress on a cheap bedframe. I did not know the area and it was a very sketchy area. Homeless everywhere. Loud music was played out in the parking lot. I would not recommend a single woman by herself to stay there

We only stayed for one night, but the area didn’t feel very safe and the entire building smelled like weed. Also, the floor in the room was super sticky. It was good for like a one night thing, no bed bugs or anything.

Guest room door security lock was broken, counted 5 bugs crawling around the room :(

There was an alarm that went off every dang hour!

The entire place was dated and unkempt. I will never stay in an extended stay place again.

The room looked ok. Floors was dirty and there were things that didn’t work like TV and blinds. The most concerning was the roach problem.

I didn't like anything

Check-in took too much time, and required security deposit. Check-in employee was not pleasant. I killed two cockroaches in our room.

I asked why I wasn't called? It turned out they actually did call. Yes they lecft me a message at 3:05pm. So they called me at 3:05pm while I was on the road driving there, to cancel a reservation that was supposed to be booked at 3:00pm., Awesome

The hotel need proper cleaning, I have never encounter a hotel room like this one with full of roach infestation I didn’t bother staying I asked for my refund hopefully I get back

Room was infested with roaches. Everything was dirty. Was supposed to stay for a week but checked out next day. Front desk said they would issue a refund, but still have yet to see that. Please, find somewhere else to stay.

Filthy. Roach infested

Roaches everywhere!!! NEVER AGAIN!! This really has cost me an unexpected spending of $400…the worst experience ever.

I slept maybe six hours the entire weekend.

Had several roaches and baby roaches in the fridge and on the counters. Woke up to one crawling on me.

The staff is friendly but they should get those rooms bombed or buy some Surrender and put that down.

They off appliances like fridge, microwave and stove top. Cleanliness of the beds are always my main concern and they seemed very clean and new.

There were bugs everywhere

Very comfortable and clean bed, besides that, the appliances are really old and not well-maintained, sink needs repair (water spill around the faucet during use), toilet flushing mechanism needs repair (water won’t stop flowing into the reservoir after flushing, must be stopped manually), mildew smell inside the room, visible cracks with termites infestation in some spots along the bottom walls.

👍

👍

A spray technician needs to come and spray the pest are getting bad

They told me if I choose not to pay the outrageous deposit,that they did not have to refund my money at all. We call this here "highway robbery"

Y

Fastest

Too many roaches

Several roachs crawling around… refrigerator dirty and had rust all over…counter tops chipped baseboards old and warped

The staff was very helpful and friendly. The room was very nice, very clean. Will stay again.

The property is convenient for getting around Charleston

Nice

Close to everything

never come back again in this place

👍

The staff is cool and friendly and very helpful

Worth the stay

The staff is cool and very helpful also the location is convenient to get around

Good

I was a bit apprehensive at first but being from NY I made it work stayed 1 night

Nothing

Was good enough for me and I always complain 😂

The area had very much strange activity and strange people walking around at night. Also our first night in the room seemed nice and clean but the very next day there were roaches in our room popping up from almost all areas of the room. We tried to get our room switched but they had nothing else available. Definitely would’ve gone somewhere else if I had the money and time to do so.

Convenient

Decent

Great staff great experience

This place stunk. There was a cockroach in my room and I want when I'm there for ten minutes. However a positive about that, the staff member on duty changed me to another room immediately which was cleaner and more acceptable.

Great

I love the customer service. Christina was very helpful and patient with me from the beginning. I disliked the fact that the rooms had roaches.. This place needs to spray for infestations monthly..

Upon arrival I noticed loitering around the property. The lady at the counter was very nice and supportive. After checking in and entered the hallway I noticed a strong presence of cigarette smoke. I entered my room and went to shower. I went to pull the lever at the bottom spout and noticed it was loose from the wall, shower head leaked from the threads spilling water out the shower, tub drain dirty and clogged, one towel had a brown stain (disgusting)… desk light didn’t work and tv didn’t work. I continually worried about my vehicles safety.

They tell you when you get there it’s an extra $109 smoking deposit, we will see if I actually get it back. The floor in my room was slipper like it was covered in grease! The toilet and shower were both broken!

The staff was courteous, friendly and went above and beyond to satisfy my needs came into Charleston for a funeral from Springfield, Georgia. You’re night staff and day staff or an asset to your company. it’s hard to find good customer service these days❤️

I was charged an incidental fee that was outrageous. Also told the incidental fee was to be paid in cash but would be refunded to the card I had on file to make the reservation which sounded shady. Online 1st got one price got there to check and was charged 3 times the rate I made the reservation for. The front desk worker was very unprofessional arguing with someone on their cellphone while ignoring that I was trying to check in for over 20 minutes until I left and went somewhere else

Locals that don't live on the property won't let you enjoy your stay. It's like we were an inconvenience to them, so we sought lodging elsewhere unfortunately.

Friendly staff.

Expedia sucks. Please contact me about my refund, which still hasn't come through

Smokers throughout the hotel including staff. Puke in front lobby. Trash in elevator. Roaches in the room.

Dirty

Trey and the staff were great.

This place is absolutely disgusting. There were cockroaches in my room, the heater smell made the fire alarm go off and it’s in a very unsafe area. On top of that - you have to pay a refundable incidental fee that is twice the price of the room. There are no incidentals in these rooms - bare basics. I asked the front desk person when I would receive that money back and he said the very next day it would be credited. That did not happen so I just called over there and the person that picked up the phone said it would be anywhere from 2 to 10 business days. I have never heard of anything like this before. Do not stay at this property!

Good

We never come back again

receptionist was very kind

After booking the hotel and paying, I get a phone call from the property stating that they are completely sold out and that I need to seek reimbursement. After no resolution, and no refund, however, was assured that it would happen, and it was just all extremely inconvenient that I had to find another hotel, and that the issue is still not resolved and outstanding.