DoubleTree by Hilton Hotel & Suites Charleston Airport

Very clean , nice smiley people working , good breakfast too

Unfortunately, the interaction with the front desk was disappointing. The employee was rude and came across as passive-aggressive rather than understanding my concern. I understand that parking fees may be standard, but guests should be clearly informed at check-in, especially when booking through a third-party site. Better communication and customer service would have made this experience much more positive.

The

The hotel rooms need a little updating. The furniture and carpeting needs replacing.

It was a good stay with all the required amenities and clean facilities.

Really enjoyed our stay however this was the first ever hotel I’ve stayed in where they charge nightly for parking. Definitely threw us off.

Exceptional

Easy to find off the interstate. N/A

Everything Breakfast wasn't free

Nice hotel and very convenient to downtown Charleston.

Superb

The front desk agent was rude, unprofessional and nasty. She needs to be retrained or placed somewhere that she doesn’t interact with guests. She demanded that I leave or she would call the police. I worked as a hotel Front Office Manager and a Night Auditor for 16 years. This type of behavior is unacceptable. I now work for Abbvie. I will tell all of my co-workers as well as corporate not to patronize Hilton unless this employee is extensively retrained, moved to a non guest facing position such as housekeeping and/or terminated. What an awful experience with this staff.

Room ran out of bodywash, told housekeeper but wash was never replaced until the next morning.

Had to pay for parking which was not mentioned on their website.

Hotel was clean and had many usefully amenities. Just didn’t like how I had to pay for parking felt like I’ve never had to do that in any my experience.

Complimentary warm cookies and water! The hotel smelled nice. The bar, pool, and layout of the hotel was great. Room was clean (A+). Don't ever fall off on any if these things. And def keep the check-in and check-out times - I feel like I got my monies worth!!

The stay is extremely great the rooms are very clean the staffs is awesome its just one thing no one should have to pay for parking

I would most definitely stay again..

.

Hotel was clean. No complaints other than not realizing that you had to pay to park until I was on site at the hotel.

Exceptional

Really nice hotel. A little absurd that you have to pay for parking and there is no breakfast included. They have a starbucks if you’d like to purchase something from there. You end up spending about $30 extra.

Excellent!!

I did not like that you had to pay nightly for parking on the hotel parking lot. There was a lot of strange people and activities outside on the parking lot and around the hotel. Front desk staff wouldn't be present at the front desk when you showed up for assistance, and you'd be standing there waiting for help. Bed was uncomfortable for the nightly price paid.

We enjoyed our stay

I guess they don't do the cookies anymore 😕

The first day we arrived the lady at the front desk was amazing. But that was the only day we saw her. The next couple of days we had different people and their customer service was by far one of the worst I’ve experienced by any staff, which was surprising since the first lady was the type that went above and beyond she even recommended places to eat. The second day in the morning we called the front desk to let them know there was no shampoo. We left the hotel three days later. They were still no shampoo. I usually leave 30 for the cleaning staff. But they also let me down. The first day was amazing everyday after that was horrible. Called front desk 5 times total. The toilet was leaking , which they were able to fix but after the first day even though we asked our room to be cleaned nobody came in the second and third day. I would leave and envelope with cash at front desk and in all honesty I was dissatisfied with the entire stay.

Wasnt happy about the breakfast. We are not Starbuck fans Dinner was fine except on the menu you should mention that the sweet potato fries were are loaded with cinnamon/ sugar. yuk. better selection of top tier wine would be nice as well. Bonanza or Conundrum would be great. Yor cost would be 20.00 per bottle. Charge 12.00 per glass

Wasnt happy about the breakfast. We are not Starbuck fans Dinner was fine except on the menu you should mention that the sweet potato fries were are loaded with cinnamon/ sugar. yuk. better selection of top tier wine would be nice as well. Bonanza or Conundrum would be great. Yor cost would be 20.00 per bottle. Charge 12.00 per glass

----are you kidding

I only needed a place to sleep for a quick trip. My room was clean and very nice. I wish I had time for the pool! The bar was filled and everyone was having a good time. I was surprised by the $16 parking fee, but the hotel was so cheap it still beat others around it. I would stay here again.

The atmosphere was beautifully and clean. The female receptionist was stellar with service. HOWEVER, THE ROOM SMELLED OF URINE. I LET THE 2 OTHER PEOPLE KNOW BEFORE I LEFT AND MENTIONED I MIGHT REURN. HE SAID THEY WOULD CHECK THE ROOM. I WILL NOT RETURN because of the way he handled me and the situation. I paid good mosey. I'd go to a Motel 6 before i return there. I also am a Hilton honors member. I am in a Hilton as i write this review. INo matter how tired i am, i will NOT settle for any room given me next time.

Didnt like the Starbucks selection of products.

The room was clean but just a little outdated.

The ambiance in the hotel is definitely grown and sexy. The suites were nice and roomy.

The ambiance in the hotel is definitely grown and sexy. The suites were nice and roomy.

I love this hotel and have stayed twice. It has a starbucks mini location accessed at the bar and the bar has a full service menu that is fantastic. The whole front section of the hotel where this is located has just an overall inviting feel. There is also a robust market area that has anything you may need. The staff are fantastic from the bar/kitchen to the front desk. Anything I needed (extra blanket, forgotten toothbrush, early ck in, etc) I was able to easily get by asking. They have a very generous ck out time of 12 which I NEVER see anymore. Also, the king suite with bunk beds is PERFECT for a family of four that also includes a pull out sofa and a 1/2 bath in the den section of the room. Was perfect for us to gather with our in laws traveling with us and staying in a seperate room. The bedroom has a cavernous bathroom with a tub and seperate shower which is really nice. My ONLY complaint is the rooms are showing some wear like frayed carpet, some soap dispensers coming off of the shower wall and some stains on the furniture. It never felt dirty, just visibly worn. I love this place and will stay here every time I go to Charleston even though it's about a 20 min drive outside of downtown due to traffic. The price point and amenities make it 100% worth it.

I purchased insurance as well, can I get any money back? Charged us $16 to park in a handicap spot. We should be compensated for this hotel.

Exceptional

Food options were pitiful. Paying for parking is ridiculous.

Exceptional

The property was old and outdated but cleanly. The outdoor patio area and bar were very nice with wonderful staff .

Towels had hairs on them when we first arrived and our sheets were not changed until we stripped the bed. However, front desk staff and bartenders were great

Shower, bed, room was good!

Very nice lobby area and courtyard. Cimfortavle rooms. Easy parking.

Travel here for my sons basketball tournament and we had a wonderful stay.

Friendly welcome and nice room. Everything was super clean and the front desk staff were very polite and helpful. I had requested a pack and play to be set up in the room prior to arrival and it was not set up. We ended up having to ask several times for it (not ideal when trying to have a baby nap on time) and when it came there was no mattress, just a rock hard board for the baby to sleep on. Besides this issue, we enjoyed our stay.

Exceptional

Clean and great location. Staff was very friendly, welcoming and helpful.

Location great Tissue holder feel off.

Clean and great location. Staff was very friendly, welcoming and helpful.

Location great Tissue holder feel off.

Clean, updated, excellent

Starbucks was great! Had to pay for parking. Still got a note saying I didn’t pay. Air conditioner was very loud! Had to turn it off so I could sleep.

Staff was very friendly and overall room was clean however was in a area that didn't feel very safe.

Great hotel

Room was as pictured but better. All the ladies st the front desk was great but Leah was superb. She was informative and gave great recommendations. Will definitely return and recommend to others

Very clean and luxury, better than expected.

Enjoyed the property. Very clean. Exceptional lobby. The grounds were very well kept. Good amenities. Pleasant staff.

N/a

Clean, excellent staff N/a

Beautiful inside and out Nothing to complain about

Beautiful inside and out Nothing to complain about

Nice beds, pillows

Fantastic hotel!

Nice bar

Service was awesome and staff amazing

Staff was very nice and helpful, It is close to the airport. Only bad thing is parking not included (have to pay for it separately).

Great overall experiancee

The room was clean and the staff were polite and professional. The biggest complaint was the bed was not comfortable. Also, when I reserved, I was not aware there was a separate charge for parking ($14/night). I might have made a different choice of hotel since there were a few for the same price.

Cookies yummy

Exceptional

The room was great but the hot water pressure was so low.

My air conditioning in my room was EXTREMELY loud. As in, there was something clearly wrong with it.

The staff was very rude and condescending.

Did not use

Yes

The room had a weird smell but other than that it was a nice place

The staff was really nice and the room was nice and clean One elevator ‼️it was a lot of people there and one elevator and it was hot in the elevator as well

Superb

The staff was really nice and the room was nice and clean One elevator ‼️it was a lot of people there and one elevator and it was hot in the elevator as well

Exceptional

the property was great it was clean i wish the refrigerator was working but wasn’t but it was ok. i love property just wish ice machine on second floor was working and the front desk was a little more warm welcome but other than that it was great stay

i love property just wish ice machine on second floor was working and the front desk was a little more warm welcome but other than that it was great stay

It was very good

It was very good

Exceptional

The location is awful. They falsely advertise this as near the airport and it is not. I asked for a refund and so far they have not done so. This location is not near the airport. I actually stayed at the Doubletree across from the airport and it was fine but it is advertised as a convention center location.

Yes, all of it was good.

Yes, all of it was good.

Good

Good

front staff wad generous and very friendly, welcome home type feel.

front staff wad generous and very friendly, welcome home type feel.

The rooms were clean and customer service was great. The parking was the only thing I did not like because it’s managed by someone else and it’s a basic parking lot.

The rooms were clean and customer service was great. The parking was the only thing I did not like because it’s managed by someone else and it’s a basic parking lot.

The room was perfect but the front desk lady in the morning wasn’t nice !

The room was perfect but the front desk lady in the morning wasn’t nice !

Everything Nothing

Yes

Yes

Elevator not working upon arrival. Had to carry luggage up stairs. Air vent in room rattled all night. Unable to sleep

Nothing.

You had to pay to park which seems ridiculous. The bed felt like a piece of plywood with a fitted sheet on it. The warm cookie at check-in was nice.

You had to pay to park which seems ridiculous. The bed felt like a piece of plywood with a fitted sheet on it. The warm cookie at check-in was nice.

Staff was helpful ,overall appearance of room was ok.

Staff was helpful ,overall appearance of room was ok.

The staff was excellent, and the on-site amenities were outstanding.

The staff was excellent, and the on-site amenities were outstanding.

Super clean!

Super clean!

You have to pay for parking after paying for the hotel and paying for food at the hotel. At least let me park for free

Late accommodation Cleanliness was mediocre and paying for parking???

Liar about breakfas, this incluid but there you guys day no, garage coss liar people.

Very nice property, very clean, free airport shuttle No free breakfast

Paying to park at a hotel I’m staying at.

I was treated well by each and every staff member

I was treated well by each and every staff member

The water was cold the whole time and the a/c kept messing up! This is the second time I’ve made a stay with Expedia and something has went wrong. I hope I receive some incentive for remaining a customer!

The water was cold the whole time and the a/c kept messing up! This is the second time I’ve made a stay with Expedia and something has went wrong. I hope I receive some incentive for remaining a customer!

Having a suite for the lower price

Having a suite for the lower price

Nice rooms great staff

Nice rooms great staff

There was a bar that served some products from Starbucks and with the pouring rain on Saturday 1/3/26 I had to just go out and purchase breakfast. The front desk attendant was very unfriendly, not helpful and while unloading my SUV, I had to ask about the parking. She just said "Just use your phone and scan and pay." The young lady over at the bar "Mickey" I think her name was is an outstanding employee. She was so concerned and very helpful. My room was horrible because out of all the Hilton brands I have stayed at, none were not bad as this one. The room (150) was extremely small, very crowed with large furniture (big dresser, tables etc.). To many items for such a tiny room. There was not a sofa just a chair and many tables. I am so disappointed with the entire stay and will not be returning. My whole trip was a loss.

There was a bar that served some products from Starbucks and with the pouring rain on Saturday 1/3/26 I had to just go out and purchase breakfast. The front desk attendant was very unfriendly, not helpful and while unloading my SUV, I had to ask about the parking. She just said "Just use your phone and scan and pay." The young lady over at the bar "Mickey" I think her name was is an outstanding employee. She was so concerned and very helpful. My room was horrible because out of all the Hilton brands I have stayed at, none were not bad as this one. The room (150) was extremely small, very crowed with large furniture (big dresser, tables etc.). To many items for such a tiny room. There was not a sofa just a chair and many tables. I am so disappointed with the entire stay and will not be returning. My whole trip was a loss.

Calm and peaceful. Paid parking. Paid breakfast. Had to wait for few minutes to check-in till the staff came to the desk.

Calm and peaceful. Paid parking. Paid breakfast. Had to wait for few minutes to check-in till the staff came to the desk.

Great stay!

Great stay!

The room spotless and the atmosphere was amazing

The room spotless and the atmosphere was amazing

The light next to the bed isn’t working. The light shade on desk lamp is ripped severely. Everything else was ok.

The light next to the bed isn’t working. The light shade on desk lamp is ripped severely. Everything else was ok.

It wasn't nothing that I didn't like. I was treated with some much love.

YES

YES

Nice place, clean and convinience!

Nice place, clean and convinience!

I didn't like the fact that the door didn't lock when you closed it I had to put the lock on the door to stay close and when I left the door you can just push it and it will open

The Crabtree products were great

The Crabtree products were great

The property needs major renovations.

I really like the landscape and location of the property I don’t think it’s proper business to charge a customer to park overnight. Especially when staying at the hotel

This is the worst DoubleTree I have ever stayed in. The room was old and reminded me of a Super 8 back in the 80's. The AC unit was so loud I expected parts to start flying through the wall. There's no way any human could put up with that noise. There were loud idiots yelling all night long in the courtyard that all the rooms surround. The worst part is it was the employees doing it. I had to download a white noise app on my phone to attempt to get any sleep. When I was checking out the next morning they couldn't have cared less about any of the issues. I will never stay in another Double Tree anywhere again.

This is the worst DoubleTree I have ever stayed in. The room was old and reminded me of a Super 8 back in the 80's. The AC unit was so loud I expected parts to start flying through the wall. There's no way any human could put up with that noise. There were loud idiots yelling all night long in the courtyard that all the rooms surround. The worst part is it was the employees doing it. I had to download a white noise app on my phone to attempt to get any sleep. When I was checking out the next morning they couldn't have cared less about any of the issues. I will never stay in another Double Tree anywhere again.

Staff courteous, room spotless. Dis not know there eere two Double Tree Hotel by Charleston Airport...confusing.

Staff courteous, room spotless. Dis not know there eere two Double Tree Hotel by Charleston Airport...confusing.

Lobby and entrance looked clean. The kids were disappointed there weren’t cookies like other Doubletree hotels.

Lobby and entrance looked clean. The kids were disappointed there weren’t cookies like other Doubletree hotels.

The suite had a 1/2 bath in the sitting area, and a huge full bath with an extra large double vanity with plenty of counter space. The full bath had a standard tub and shower combo, and a separate walk in shower with glass doors. The bedroom space was very large, with the bunk bed situated in an alcove near the king bed. Very little privacy between the two spaces. Blankets were not available in the suite for the bunk beds, so I had to call to request them from the front desk. Service was friendly and very quick. The suite had the standard mini fridge and very small microwave. Parking is not free, it's $10/night. Breakfast is also not completely free. They provide vouchers for a complimentary item from a breakfast menu, but you'll pay extra if you want something different. We did not end up using the breakfast vouchers during our stay. We did not use it, but there is a lovely bar in the hotel lobby, with plenty of lounge seating. Overall, the hotel was a decent choice, but I will stay elsewhere when traveling there again.

The suite had a 1/2 bath in the sitting area, and a huge full bath with an extra large double vanity with plenty of counter space. The full bath had a standard tub and shower combo, and a separate walk in shower with glass doors. The bedroom space was very large, with the bunk bed situated in an alcove near the king bed. Very little privacy between the two spaces. Blankets were not available in the suite for the bunk beds, so I had to call to request them from the front desk. Service was friendly and very quick. The suite had the standard mini fridge and very small microwave. Parking is not free, it's $10/night. Breakfast is also not completely free. They provide vouchers for a complimentary item from a breakfast menu, but you'll pay extra if you want something different. We did not end up using the breakfast vouchers during our stay. We did not use it, but there is a lovely bar in the hotel lobby, with plenty of lounge seating. Overall, the hotel was a decent choice, but I will stay elsewhere when traveling there again.

Stains all over chair—dated to say the least.

Stains all over chair—dated to say the least.

Room pretty, spacious, clean and comfortable. Took away 1 star because the hot water faucet was broken requiring 2 hands to operate.

Room pretty, spacious, clean and comfortable. Took away 1 star because the hot water faucet was broken requiring 2 hands to operate.

The staff were very nice the issues I had was the room I stayed in the first night I was woken up because you could hear people talking from the room above you and next to you it was toward the window and also ever car that passed by you could hear it pretty loud it wouldn't be a good spot for a lite sleeper because I was there 2 days so it wasn't the best for me as sleeping well and the other issues were your paying a nice bit for the room. And yet even though you're paying to stay there you have to scan a QR code and pay an extra $10 to park there everyday and also a $50 deposit I wasn't aware of til I got there. Me personally I would stay at an holiday inn are a days inn at least they don't charge you extra for the breakfast are parking. It kinda was a disappointment because you think the Hilton is kinda the best but..

The staff were very nice the issues I had was the room I stayed in the first night I was woken up because you could hear people talking from the room above you and next to you it was toward the window and also ever car that passed by you could hear it pretty loud it wouldn't be a good spot for a lite sleeper because I was there 2 days so it wasn't the best for me as sleeping well and the other issues were your paying a nice bit for the room. And yet even though you're paying to stay there you have to scan a QR code and pay an extra $10 to park there everyday and also a $50 deposit I wasn't aware of til I got there. Me personally I would stay at an holiday inn are a days inn at least they don't charge you extra for the breakfast are parking. It kinda was a disappointment because you think the Hilton is kinda the best but..

Clean room and friendly staff.

Clean room and friendly staff.

Clean room and courteous staff.

Clean room and courteous staff.

The room was great, and the staff was all very nice and friendly!

The room was great, and the staff was all very nice and friendly!

Breakfast was not what I expected. I have stayed at other Double Tree hotels and breakfast was great. This particular Double Tree has breakfast but it's not your traditional breakfast or even continental breakfast, it's a Starbucks breakfast which I don't like. I would not have gotten the breakfast here if I had known that but it's my fault for going off of past experiences with Double Tree.. the room was fantastic just beware of the breakfast.

Breakfast was not what I expected. I have stayed at other Double Tree hotels and breakfast was great. This particular Double Tree has breakfast but it's not your traditional breakfast or even continental breakfast, it's a Starbucks breakfast which I don't like. I would not have gotten the breakfast here if I had known that but it's my fault for going off of past experiences with Double Tree.. the room was fantastic just beware of the breakfast.

quick and easy check in. They put me in a suite, which was very nice of them.

quick and easy check in. They put me in a suite, which was very nice of them.

Pleasant and clean.

Pleasant and clean.

Staff very nice had dinner in lounge area. Hotel and rooms very dated. Musty smell in halls and room AC unit very loud could not sleep with it on and the room became hot.

Staff very nice had dinner in lounge area. Hotel and rooms very dated. Musty smell in halls and room AC unit very loud could not sleep with it on and the room became hot.

Great

Great

Staff were very friendly. The room was pretty clean, spacious, and comfy. We found a couple ants in the bed and shower. The AC unit in the room was really loud.

Staff were very friendly. The room was pretty clean, spacious, and comfy. We found a couple ants in the bed and shower. The AC unit in the room was really loud.

No complaints really

No complaints really

Bar

Bar

The charges for parking and there was not enough parking for the guest staying for the evening. I was called the day of check up an hour after check out was due EVEN though I checked out at the front desk prior to check out hours. The staff did not have their ducks in a row to say the least!

The charges for parking and there was not enough parking for the guest staying for the evening. I was called the day of check up an hour after check out was due EVEN though I checked out at the front desk prior to check out hours. The staff did not have their ducks in a row to say the least!

The floor carpet is ripped and hairs on the carpet not clean properly. The bar service is slow.

The floor carpet is ripped and hairs on the carpet not clean properly. The bar service is slow.

Got charged $50 when checking in for property damage??? Not very friendly staff…

Got charged $50 when checking in for property damage??? Not very friendly staff…

Very pleasant stay. Jada at the front desk was wonderful in making our stay easy

Very pleasant stay. Jada at the front desk was wonderful in making our stay easy

Very good hotel except no breakfast offered.

Very good hotel except no breakfast offered.

Front desk was rude. Didnt explain anything or where to go. We were an inconvenience. Parking is terrible and could hear the neighbors and all the traffic.

Front desk was rude. Didnt explain anything or where to go. We were an inconvenience. Parking is terrible and could hear the neighbors and all the traffic.

Flight is delayed, therefore arrival will be later than the scheduled 10:04. Was informed that the shuttle service stops at 11:00, thus I am on the hook for a $40? minimum cab or Uber fare. And, since this surprise was sprung on me the last minute, no refunds on a room that promised a shuttle and fails to provide one. Never again!

Flight is delayed, therefore arrival will be later than the scheduled 10:04. Was informed that the shuttle service stops at 11:00, thus I am on the hook for a $40? minimum cab or Uber fare. And, since this surprise was sprung on me the last minute, no refunds on a room that promised a shuttle and fails to provide one. Never again!

Great location.

Great location.

the place is clean and and the staff was friendly

the place is clean and and the staff was friendly

Love the staff super friendly , rooms were clean, and super easy to get around :)

Love the staff super friendly , rooms were clean, and super easy to get around :)

Another greaat stay!!! Nothing to complain about.

Another greaat stay!!! Nothing to complain about.

N/A

N/A

Public have access to the hotel lobby and bar area. Therefore there are a lot of people that are coming and going from the hotel that are not staying there. This location needs an update as the decor has been the same for 10 years. Manager and front desk staff Michelle were extremely rude and condescending. Renee at the bar was wonderful.

Public have access to the hotel lobby and bar area. Therefore there are a lot of people that are coming and going from the hotel that are not staying there. This location needs an update as the decor has been the same for 10 years. Manager and front desk staff Michelle were extremely rude and condescending. Renee at the bar was wonderful.

It was an awesome room and hotel.

It was an awesome room and hotel.

The AC was extremely noisy,not enough parking,paying to park was a big downer.The hotel was not near the airport at all.The room was clean and the staff was very friendly

The AC was extremely noisy,not enough parking,paying to park was a big downer.The hotel was not near the airport at all.The room was clean and the staff was very friendly

Clean

Clean

Clean. Friendly staff. Great bar.

Clean. Friendly staff. Great bar.

Clean spacious friendly staff

Clean spacious friendly staff

clean and nice room service, didn’t like the paying for parking there were barely any spots available

clean and nice room service, didn’t like the paying for parking there were barely any spots available

Excellent service and breakfast! A free shuttle to the airport!

Excellent service and breakfast! A free shuttle to the airport!

Central Location, Clean, A Little Noisy

Central Location, Clean, A Little Noisy

I cannot believe I was charged to park in an airport parking lot overnight. There was nothing on the Expedia website that gave any indication that I would be charged to park.

I cannot believe I was charged to park in an airport parking lot overnight. There was nothing on the Expedia website that gave any indication that I would be charged to park.

Outside of that, all was well.

Outside of that, all was well.

Excellente conditions and good service. Nice people and very clean. Pool is big area.

Excellente conditions and good service. Nice people and very clean. Pool is big area.

clean

Our stay started a little rocky. When we checked in, we were told they had overbooked and had no King rooms left which is what we reserved. We were very disappointed but the front desk attendant, Jada, was amazing! She put us in a double for the weekend at a discount and then had us moved to a King as soon as available. We were ready to leave for another hotel, but her kindness, efficiency, and professionalism kept us at the Doubletree!

The staff was very helpful and friendly. The room was very spacious and clean. Close to a lot of places.

EVERYTHING WAS FINE EXCEPT FOR THE PARKING. THIS IS ONE OF THE FEW PLACES I'VE STAYED AT WHERE THE GUEST HAS TO PAY FOR PARKING ON THE PREMISES. I CAN UNDERSTAND IF THERE IS VALET OR UNDERGROUND PARKING, BUT TO PARK ON YOUR OWN IS RIDICULOUS AT $12 PR NIGHT.

Room had so many ants. Had to check out early.

We were welcomed with warm smiles and warm cookies. The room was clean, spacious, and almost everything worked. We couldn't figure the 2nd TV and didn’t ask anyone's help

Experience was great!

Got switched from a king room to a double bed in the last minute. A/C

Great customer service at check-in. The room and hotel is very nice. Newer and well maintained. Only reason I didn't give it a 5 star is due to the location. The area surrounding the hotel is not a great area, not super safe.

I was surprised we had to pay a third party for parking - $12/day. I was not aware of this when we booked. Breakfast on site is very limited and a bit high in price. The room was FANTASTIC, the lady at the front desk was nice. The bar was a welcome sight and the bartender awesome.

This is an excellent hotel. The staff are friendly. The indoor and outdoor areas are clean and well maintained. We had a king suite room and it was perfect! The pool was just like the pictures. I wish they could warm it at night because it was cold. I will definitely come back here again.

Not happy-

Comfortable room. Convenient location. Great outside and pool area. Loved the warm cookies upon arrival. Not a fan of pay to park.

The room was nice, but unfortunately, I faced the freeway and it was noisy. The hotel itself was quiet, no loud kids, etc... The property itself is definitely older. Carpet, paint, etc. The lobby is gorgeous, big, and very posh! Note- There is NO continental breakfast! You pay for everything!!! I tried to order room service thru their app the first night I arrived and of course it would not take my order because it said my room number did not exist! I tried it 4 times! I made sure I was using my correct room number. This was extremely frustrating.

Very good

Very clean and the staff was very friendly and helpful.

The shower did not work and the bed was not comfortable.

Very nice place to stay.

Na

Awesome customer service and care for people.

The listing also stated free parking, but in reality, I had to scan to pay $12/night. The saving grace was cleanliness! The hotel was in good condition and the room was spotless! The bed was comfortable as well.

Pleasant

No one was at the front desk upon check in and when I had a question about leaving a room key for my daughter at the front desk. I waited for 10 minutes and then left without leaving the room key. The AC unit in the room is extremely loud and you will hear airplane noise in this hotel. Other than that, the hotel is nice, clean and updated.

The hotel was very nice and clean. Only thing I had a problem with is the paid parking that you have to pay (nightly) in addition to your stay that you have already paid for. i thought that was kinda shady for them to sneak that in there. I asked the woman at the front desk and all she said was she's "sure that was in the fine print"...very very small. I think that is something that should be more well known!!

Charged extra for parking via an app, couldn’t pay through hotel. Room a/c was terribly loud,cars raced up entrance ramp all night

it is quiet

Hallway was very warm, having to pay for parking, and no cart for bags

Very good overall. Enjoyed my stay.

Great place to stay. Great location. Clean and upscale styled

Everything is great! Parking not so much! Employees park at the entrance so it’s no where to unload your luggage and my mom is handicap so had to unload her from the parking lot vs at the front door.

Did not enjoy this stay. Changed room twice because of flooded floors caused fowl smell of vomit and mildew. Hotel provided an upgraded room to a King Suite, However third room air conditioning was so loud each time it turned on and off; made it difficult to sleep. Paid $17.00 for 5 jumbo fried shrimp. - not worth it. Additional parking fee.

The air conditioning in the room was extremely loud. Too loud. Something is definitely wrong with it. Parking was not friendly.

I stay here all the time. Does not disappoint.

The property was convenient but the AC unit in our room on the first floor was extremely loud in our room, which made it hard to sleep. Ended up having to turn the AC off. This should have been resolved by maintenance checks before having guests stay.

No room available

Amazing place and location! Everyone was so friendly.

Friendly staff

Lobby was beautiful, loved there was a bar and Starbucks coffee. The pool area wasn’t as nice as the rest of the property. The rooms were nice, bathroom was beautiful. There were a few instances with miscommunication about the actual fees due at check in. The night previous our stay, I tried to transfer our reservation to another Double Tree, Expedia customer service was very hard to understand communicate with. For some reason the transfer wasn’t allowed, I was never given a reason for why it’s not allowed. All in all, we enjoyed our weekend away from home.

First thing, you see greeted with pay by phone parking …. right next to a Lowe’s parking lot. The furniture in the room was all damaged. The microwave was hanging halfway off the table it was on, broken lampshades, gouges in the furniture (they tried to hide some with a trash can), exposed ribbing on a chair. The air conditioning was like having a jet engine in the room with us.

Only thing I did not like was the fact that there was no breakfast

Great staff and the hotel was so comfortable.

The facility is out dated, the air-conditioned is super loud, The receptionist where very good and attentive to our needs.

The stay ranged between okay and good. The king suite was very spacious with good interior arrangement of furniture. Unfortunately some of the drawers would not stay closed and the sliding bathroom door was hard to open from the inside if closed all the way. Also, the room didn't have much information in terms of how to connect to wifi, menu options for the restaurant on-site, etc.

Free warm cookies at check in were a nice added touch!!! ☺️

Nice clean

The bed the cold air

I liked everything , absolutely no complaints 👌

Everything was beautiful! Customer service was 10/10. Check in and checking out was pleasant, quick and easy. The only reason why I didn’t give it 5 stars was because of the AC unit, even when we had the temperature turned up to 80 there was still cold air constantly blowing.

The rooms are older and needs some upgrades. If you stay, avoid room 237. Also, hotel staff mentioned other rooms had this issue and nothing they can do about it.

This hotel has beyond poor customer service. We had to be proactive and ask questions regarding parking to avoid towing, figure out what was included as far as amenities on our own, as they weren’t explained upon checking in, and consistently had to follow up regarding a clogged sink. Eventually, we were switched to another room after four calls over an hour timeframe to the front desk and speaking with another representative. We were still further inconvenienced after getting switched. It was a very terrible experience after driving 8 hours. We received a breakfast voucher for the inconvenience. However, we don’t eat breakfast, so it didn’t smooth anything over. The second room’s carpet was stained bad and had a slight odor. We will never book here again.

Amazing property. Beautiful interior and exterior. Comfortable beds. 10 out of 10

Great stay Very staff

Due to a severe storm, the electricity in the hotel went out. Due to this, we had to check out of the hotel a day early. We were told that we would not get charged for the extra night. We had to walk up four flights of stairs then down four flights of stairs several times with several pieces of luggage. The hotel employee by the name of Gwen was very, very rude. Even our first night at the hotel, the air conditioning unit made so much noise we could not sleep. We requested a room change and Gwen told us, in a very unprofessional manner, that nothing was available. We then called back and spoke to Mary and she was to get us another room. Mary was very nice and professional.

This was the girls trip I took for my birthday. Everything about the building and staff itself was wonderful. I was a little confused when I seen another hotel connected to it. The front desk staff is wonderful. Michelle is great and there was also another lady there. I can’t recall her name a dark skin lady with beautiful hair. She was very nice also, it was close to a lot of restaurants in area’s the building was clean and upkeep. The rooms were nice somewhat spacious and we had a suite the hot water in the shower did cause me to get burns to the chest from being too hot so be careful when using that. Also, you have to pay for parking while you’re there. It’s like 14 bucks a night. My favorite part about the hotel was the outside seating area at night around the fire pit. I do feel they should try to host more events or have theme nights coordinated around their bar to make things more interesting. but I really have nothing bad to say besides the burns I receive from the hot water.

Didn’t notice anything unique per-say, but it is a very nice property, very clean and an inviting bar/ lounge area. Friendly and knowledgeable staff and my room was second to none.

Stayed here for a sleepover party with a few teenagers. Booked the room because it was listed as 900+ square feet, and I wanted a large area for everyone to socialize and play games; however, this measurement was quite incorrect. Stayed in room 410. The bartender and staff were amazing!

The hotel suite was spacious and clean. However, the bed was hard and uncomfortable. The drawers in the sitting area were broken and would not stay closed, and the toilet was extremely low to the ground that did not deter me from enjoying my time in the suite, though.

Property was relatively quiet and very clean! Negative point is paying to park. I didn’t see a need for this, since it was a hotel property and not downtown or patrolled parking.

Overall stay was great. However there were small hang-ups like the fans not working in the bathroom and the AC unit sounding like a jet plane engine every time it turned on. It was extremely loud. Despite this, I still enjoyed the stay and the comfort of the bed is what’s most important: 5 stars! I would stay again!

The facility was nice but the staff was not very friendly.

The air conditioner located in room squeaked and they know about it but still didn’t fix it.

Restaurant had pretty bad good food.

Hotel eas nice but you had to pay to park and our hotel room refrigerator broke ruined 30 dollars worth of food but front desk comped us snacks and drinks

V

Very comfy stay ! Clean !

A great hotel near the airport with great amenities

Front desk was friendly rin was clean and there was a easy check in and out

the toilets were very low to the floor... they need upgrading to the 16.5 inch toilets...the setting chair in my suite was heavily stained with discolorations-we covered it with a towel...there was people playing loud music in the parking lot late in the evening...finally-I was charged for HANDICAP PARKING, that was unsettling... However the front desk and other staff members were very courteous and very professional!

I stay here a lot! They always accommodate my early check in!

Wonderful stay

Too far from the core.

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I didn't like that I had to pay for parking

Love how easily accommodating they are with check in times.

Nice!

Not standard expectations for a Hilton property

They originally gave me a room knowingly with a VERY noisy air conditioning. They agreed to change it but was this room even made available? But very nice people. Nice room and great shower.

This hotel was okay, one of the nights they were blasting music at the bar and people were so loud so we couldn’t sleep. We were on the first floor so maybe just ask for a higher floor if you like to sleep! Other than that it was pretty good, clean, and staff was nice!

Recently stood there for a girls weekend. Staff was pleasant, rooms were clean. Overall an enjoyable stay. Will stay again.

Not happy about location. Hotel is in between many big box stores. Not walkable. Advertisement misleading that it is an upscale hotel in the airport area. Title should not include airport. Old hotel that was renovated.

Receptionist was rude, had to pay extra for parking. Would have been nice to at least known about that ahead of time. Not a pleasant stay. Never coming back or getting another dime.

Polite and friendly staff, hotel was clean.

Everyone was very friendly. Have to pay for parking which is a bummer, but other than that was a nice stay

The staff was nice and friendly. The shuttle to and from the airport was convenient.

Coliseum Performing arts center and next to the airport! Not so, It is the Other Double Tree with small print Convention center. The other has small print airport which confuses people. I REPEAT DO NOT STAY!!. And for the record, I Never like to leave negative reviews. I usually leave positive or nothing. But this hotel is the worst I have ever in my entire life stayed. I compare to a motel 6 or super 8. And even then, they at least advertise correctly. I booked through Expedia and I called them to complain while I was staying there. They are giving me credits but we will see how much. I repeat DO NOT BOOK this hotel Double Tree by Hilton on 7401 Northwoods Bld North Charleston, South Carolina. and if you don't believe. I've warned you. PS The carpets were disgusting through out the hotel. Staff is not friendly or welcoming. It was just an awkward environment. Everyone warned me about the South! I will never return there.