Courtyard by Marriott Charleston-North Charleston

The room was great for the price. It was very spacious and clean. The bed could have been a bit firmer and the shower head was not easy to change the water flow. It was very forceful. I like a great water flow but this was to forceful to me. I would definitely go back there if I was in the area again.

Clean room comfortable bed

We were disappointed to see the pool was closed due to being shut down by the state for lack of “No Diving” signs. We were told the sign would be delivered the next day. The next morning we were told it would be in the next hour. We went out and did our sightseeing for the day and came back at 5 pm to hear pool was still not open. Other than that, our room was nice and clean and we enjoyed our stay.

Besides the door not working and the staff schedule on Tuesday and Wednesday not as helpful and approachable as other my stay was well

But everything else was amazing!

The room The way the general manager handles situations when they are brought to their attention; and when caught in a lie, instead of apologizing, and trying to work with the customer they decide to no longer want to participate in the conversation, citing policy that she was already in violating.

The property was newly renovated and beautiful. But we stayed for 4 nights and had to ask multiple times to have our room cleaned. Everyone was kind. But communication between staff seemed lacking. Also, no complimentary breakfast option or coffee was a disappointment. There seemed to be some kind of ‘pay ahead’ option for breakfast and we were just out of luck for that. Also. The Starbucks counter did not take cash. Again, everyone was nice. But the policies and communications were frustrating and had us leaving the hotel instead of staying.

Exceptional

Wonderful property, stayed 3 days, clean, well maintained, will be returning!!

Very good

Bathroom was one of the cleanest and nicest I’ve seen but the breakfast was a joke unless you enjoy pulling things out of a refrigerator case and even then you could not reconstruct the menu items

Great Hotel and value for the money

The staff were awesome and the property was well maintained . Only issue was the air condition did not work. Unit was on 66 felt like 80. Other than that experience I would stay again.

Great staff, clean room, comfortable bed. All you need for a good hotel stay.

Staff was very helpful. And rooms were clean and updated.

Staff was very friendly and helpful. Very clean!

It was very clean .

There was a blinking light above my bed, so I did not sleep well

There was a blinking light above my bed, so I did not sleep well

Everything thing was good

Mr. Omar was welcoming, pleasant, professional, and warm. First impressions go a long way he made you feel like you mattered when you first entered the hotel. When you travel, you tend to observe customer service differently what meets the bar, what doesn't, and goes beyond the bar.. He achieved the beyond bar status for me. When I checked out, he was there and gave me the same experience. This time, more staff were on duty, and his interaction with other customers and staff was genuinely warm. I can tell his customer service extends to internal and external customers. Housekeeping, however, not sure of the cleaning policies anymore to fairly give a rating that's accurate. Meaning, does the room get cleaned daily, or is that based on the length of days that are stayed in the room that determines when housekeeping cleans rooms, or is it by request.

Mr. Omar was welcoming, pleasant, professional, and warm. First impressions go a long way he made you feel like you mattered when you first entered the hotel. When you travel, you tend to observe customer service differently what meets the bar, what doesn't, and goes beyond the bar.. He achieved the beyond bar status for me. When I checked out, he was there and gave me the same experience. This time, more staff were on duty, and his interaction with other customers and staff was genuinely warm. I can tell his customer service extends to internal and external customers. Housekeeping, however, not sure of the cleaning policies anymore to fairly give a rating that's accurate. Meaning, does the room get cleaned daily, or is that based on the length of days that are stayed in the room that determines when housekeeping cleans rooms, or is it by request.

Was clean and there were no issues

New deco

Wasp nest by pool Staff a little rude Overall nice hotel just some kinks

Very nice seating area in the lobby where our group could get together. Very clean. Friendly staff.

Exceptional

Great stay!

Clean & quiet Food services was limited.

Clean & quiet Food services was limited.

Property was clean, staff was really friendly and attentive. Only a few minor hiccups, such as the toilet's handle was loose so it didn't flush properly all the time.

Annoying. Staff apologized. Elevators restored by check out today. Breakfast prices EXORBITANT- pack your own. Bagels & cookies $7 each! Hard to assess how it would be under working conditions, but attractive facility.

Everything was good

Very nice

Passable

Great

Very good

Exceptional

Clean, spacious room. Great location

Gorgeous property. Like, *really* gorgeous hotel. Only real complaints are the forcing of guests to enter Marriott's marketing system in order to access even the most basic of wifi. Wifi's a basic utility, not something you should be gatekeeping.

Clean room and lobby but not in a great location. Lots of homeless roaming near parking lot amd surrounding streets. Pool area was meh.

Room was clean, and the pet-friendly policy was important for us!

Everything was great except the bed - the mattress seemed wore out on the left side.

Clean and peaceful

Clean and peaceful

Staff was great! Outdoor fire pit was amazing!

Did not access

The only complaint I had was that the restaurant was closed while we were there.

Updated, fresh, comfortable Bathroom sink faucet barely had water flow. Could hear snoring from next room. Rm 215

Updated, fresh, comfortable Bathroom sink faucet barely had water flow. Could hear snoring from next room. Rm 215

Decent room accommodations. The outside needs a good power wash because it felt dirty. The printer had no ink and the manager had no clue that it was empty. Little things add up. Overall, a good location for what we needed, but could use some cleaning. It did smell like bleach so I think they sanitize 😳

The property was in great shape, clean and staff was great!

Exceptional

Everyone at the front desk was exceptional.

Exceptional

Great stay!

Always a great choice!

Cleani

Exceptional

Staff were amazing especially Megan ! Would recommend to stay there.

Hotel was very nice

Room was very clean, staff were great, breakfast was delicious and nutritious, the bar was clean and made delicious drinks!

My stay was excellent. Saffron was very friendly and helpful.

the front desk lady told me a smoothie was $9 (it’s like $3 in the store ) so put it back , and she still charged me …..

No

The room was very clean, bed comfortable and nice, high pressure shower. Those are my 3 most important qualities to a hotel room and they delivered 5 stars here. The breakfast bar was just ok as they didn’t have the correct cups/lids so very challenging to bring coffee to the room. Otherwise a perfect stay and minor inconvenience..

Nice room. Very clean. The staff was excellent, especially the two gentlemen working in the bistro. Food was very good and the outdoor space was nice as well.

yes

We didn’t do much in the area because I booked the wrong area. Had nice rooms, big tv, looked like allot to do around there but we got in during dark and left by 7:30

Good service. Convenient location. Garbage bins outside were full and dirty.

Great location, nice staff only issue was a bizarre charge for parking that was never mentioned- leads than 5$ a day but weird it was never mentioned

Could have had a hot breakfast but was otherwise a good stay . Very clean and quiet

I was charged a "parking recapture fee" which was not disclosed. I have gone back through all info and there is not a disclosure for this, simply a "parking fee" stated in fees which I didn't utilize either. I attempted to reach out to dispute the charge, to no avail.

We just stayed for two nights.. our room was very c

Everything was great! Everyone was very nice and professional. The room was very clean and comfortable. Highly recommend!!

Very friendly and welcoming staff. Very clean room and facility. I would highly recommend this hotel for anyone looking for a relaxing and enjoyable stay.

Staff was friendly, bartender was helpful, and the rooms were clean and comfortable.

Ok so I have major sleeping issues and have never been able to sleep in a hotel ever until this one! I slept like a baby for the first time ever. The bed was so comfy, but the air conditioner was super cold and had a louder sound which was perfect white noise.

Clean, friendly service

Very nice hotel

Stayed one night. Everything was very pleasant. Would stay here again.

Room was very clean. Bartender was super nice at the bar! Staff was friendly. Location is great!

This is actually a nice business class hotel a lot of restaurants around. They have a small limited menu at the bar. If it’s a slow night, they will shut down the food portion so plan accordingly. Bonus the hotel is pet friendly.

The staff was exceptional, but

Excellent hotel

Overall, excellent property

Very nice clean room. I liked the big step in shower!

However, on the first night when we went to bed, we noticed that the blanket had two yellowish stains and two black hairs on it. It seemed like the bedding had not been changed prior to our arrival, which was disappointing and concerning. Aside from this issue, the rest of the room looked clean and comfortable. As a piece of advice to future guests, I would recommend checking the bedding before going to bed to ensure everything is fresh. I hope the hotel pays closer attention to housekeeping details, as cleanliness especially of bedding is very important for guests comfort and trust.

Shower was not hot. Room was not refreshed, had to ask. I thought breakfast was included, but it wasn't. The breakfast/lunch counter was sub par.

Very Clean Staff very helpful and the rooms were big and beautiful.

Very nice.

Clean room & great staff

The staff was very helpful and friendly. Rooms were clean and updated.

Wonderful stay!

I was going through a really hard time when I stayed and the front desk staff really help alleviate a lot of stress for me. They were super friendly and helpful! I will be back when I’m in town!

Establishment met my above average expectations. Thank you.

Very close to the airport, making it a best choice when you arrived late or leaving early

My son’s surgery was canceled same day as check in asked for the stay to be moved to the day his surgery was rescheduled. Was told it would be mo ed and never was.

Clean room and staff was courteous. The location was good and the hotel felt safe. I was on a mother/ daughter trip and it was an easy starting spot for visiting downtown.

It was very difficult to find because the address was not correct. We went to three other hotels with a city block of there before he found the property.

Mattress is worn, actually had a concave feel to it air conditioner, ran all night would not turn off asked maintenance to fix they did not USB ports not working on one side of bed. Light was flickering with bad bulb very cramped. bed was right up against the wall just about.

Was there 3 nights and never got our room cleaned. We ran out of towels and had the trash overflowing. There was stains on the sheets, carpet was ripped up, holes in the floor. Do not stay here.

Room and building was very clean. Staff was helpful.

Better channels on tv, complimentary breakfast, allow cash payments for deposits to allow for cash return of deposit upon checkout.

Staff very friendly and professional and helpful.

Clean rooms, great staff, overall quality really good, welcoming to everyone.

The room was extremely clean and the bathroom as well, very comfortable space. Business friendly and the staff were great. Will definitely come back

The bed had dips and was very uncomfortable due to a sinking mattress

Great place

I've stayed at this property twice and despite it being a few years, I thought it was a safe bet to book again. I was wrong. I did not change the booking because I arrived very late at night and was extremely tired. I was so uncomfortable, I didn't stay for the entirety of my trip. What I'd come to expect from Courtyard Marriott-and from this specific property-was not met this time around. I requested a new room because upon pulling out the sofa bed I observed extremely soiled sheets and a previous guest's clothing. I was given a new room and the hallway had a soiled towel in the floor and an unpleasant smell. The following day I attempted to order something from the bistro. I waited for several minutes at the counter without any assistance. I could hear people in the kitchen area talking and laughing, but they never came out. Additionally, there were two workers at the front desk who never offered to have someone assist me. It's truly disappointing.

We both loved this room! The view was of the pool, the shower was fantastic, the set up was comfortable. Clean, beautiful—it just stood out.

Staff was friendly and the room was clean

Good

Nice set up and used spaced.

Cool

Staff was great and room was clean.

Clean room, loved the gym, disappointed with the mini fridge (wasn't very cold) but overall not bad

Staff was great!! Room was clean. Overall very nice hotel.

The room was clean just could use some TLC maintenance wise. The stall was nice and helpful.

All the above

Room was spotless. Staff were wonderful. A lovely hotel!

Very nice and welcoming staff.

Room was amazing

Awesome customer service and staff

Staff great! facility clean, breakfast at beastro good. Room had a defective heating unit. Had to cut off in middle of night due to loud vibrating intermittent noise. Reported to staff who said they would fix. The room was accessible to people with hearing loss. Staff informed me that the information was in my Expedia File and popped up when reservation was made. I updated my Expedia information with the correction. Will ck later to confirm.

Nico was amazing! Super friendly and helpful.

Everything was great with the room and the staff were really nice!

The staff was extremely rude.

Staff were very friendly. Room was clean, comfy, and quiet.

Quiet, clean, and modern.

Excellent!

Room had everything I needed. Gym was solid. Staff was friendly. Lobby was nice, with plenty of places to sit and plug in your computer comfortably.

Rooms were clean and the staff was so nice.

More selection would be nice. I was also charged for breakfast when it was suppose to be included.

Great room, great staff, good breakfast. Unfortunately, hot tub was out of service during my stay which made the pool room too cold to swim. Other than that had a great time.

Room was clean, quick check in

Good

Yes

I had to move rooms because i was given a riom somone was in or chillin before i checked in. Also the second room shower head didnt work properly and the pressure was very low.

Very nice

Very clean, well managed, staff very courteous.

No provided breakfast but you can order your breakfast. For the price of the room, it's well worth it. Location is great. Close to lots of places for food.

Very nice

I love any Marriott Hotel. However, this particular one wasn’t as clean as I’m used to when it comes to the brand. My bed had dried blood on the comforter. There were no face towels in the bathroom. I still love the Marriott brand, just need this hotel to be sure that the rooms are cleaned thoroughly. But I will book here again.

Staff w

Everyone was great

The only disappointment was that we didn’t have enough coffee and cups etc in the room.

Very nice

The staff was very hospitable. I got in late on Thursday, and they gave me a late check out at no extra charge. Thank you for a good night sleep. I should’ve booked an extra day.

Clean room

Room was very clean! Staff was definitely nice! Elevators need a little more attention! Making all types of noises as if it needs inspected! Other than that I’ll give the stay 5 stars!

Spacious entrance. Comfortable hangout with tv and coach.

Didn’t want to leave!

Nice property. AC didn’t work so the room was warm to hot and stuffy I like the temp to be cold. No one enforced the quiet time hours so noise was until after midnight.

The amount quoted was not correct. We ended up having to pay more than what was shown online. We stayed 3 nights and had no one come and offer us clean towels or any other type of room service.

Property that not offer breakfast like most hotels in the area. Broken floor tiles entrance of the hotel as well as

The sheets had stains on them. Also when you are taking a shower and turn it out this metal thing poo out.

Our second breakfast was a big catastrophe. We had to return our first order (because of missing sides) and ordered a different breakfast just to wait in total 1 hour and 15 minutes to get something to eat for 3 persons. The service was not fast or friendly at all so we decided to complain and got help from Megan, the assistant GM. In the end the solution we found was satisfying both sides, but we probably will not come back to stay in that hotel again, even though it is all in all a newer hotel with a good bed. If you want to stay in safe and quiet place, pay a little more and stay out of North Charleston.

Was very nice and exactly what I needed

Very clean. Modern styling. Good price.

Room was spotless!

Excellent

Pleasant staff….clean Accommodations

Clean room, comfortable bed, cold a/c.

Staff was helpful room was ckean

Very good

During breakfast, the male employee was coughing quite a bit. He should have removed himself to cough, instead of coughing in the food area and possibly spreading germs. , He did not wash his hands nor have a mask on. We felt very uncomfortable and wondered why he did not take more precautions.

Staff the at bar were nice

clean room, nice staff

Very nice property. Courteous staff and comfortable room. Just what is needed for a pleasant overnight stay.

I still have not received my rewards for this stay. But the hotel was nice to stay. Very relaxing and the staff was phenomenal.

No hiden fees

Yes

The bar was an amazing time with the bartender Marcus. I told him to pick a drink for my birthday. He served me a lavender lemonade and it was divine and totally fit the mood I was in.

Clean spaces, great amenities

very nice

Our room was spacious, well appointed and very comfortable. The hotel has easy access to the freeway, which was exactly what we required. We enjoyed our stay and would happily stay again.

Room was exceptionally comfortable and clean. Very happy with the multiple softer pillows instead of large firm ones, and the bed was perfect. No issues with my stay here at all.

Clean rooms great hospitality from all staff

I didn't eat breakfast there, but the place was tighty and clean. Professional staff.

Very nice room, Staff was great.

Amazing room great check in staff great Bistro Very clean linen. Wish we had a microwave!

Mold and mildew in shower!! And the bed is way past its prime. Completely uncomfortable!!

Great stay, comfortable bed

It was very pleasant we enjoyed the people are very friendly Marcus the bar tender was very excellent 👌

Closed early on Sunday

Hotel was clean. Outdoor fireplace was not working-disappointing since that was the reason I booked this hotel and not a less expensive one. Staff seemed confused about the breakfast option that I prepaid, first saying that I had $40 credit, then only $10 and then $20.

Na

. .

The staff was really welcoming and accommodating. The hotel was clean and cozy. I will definitely stay here again!

There wasn’t a lot on the menu

Really easy check in and out amazing downstairs bar really clean room wish they had more streaming options but amazing stay!

nice updated clean

Jumbo Tv on movablecwall mount. Well stocked bar inn lobby and very personable bartender (name started with M). Would def stay again.

Clean and accessible

I got bait and switched for which hotel I was booking. Told me it was 6.7miles from downtown and ended up being the Courtyard 12.7 miles away. I feel they do this to book up an under booked hotel. Floor was damp, got random small charges and hidden fees (they charge a hidden fee for parking)

It was OK there was nothing wrong with the hotel

I always love staying at courtyard Marriott. They never disappoint no matter what city I’m in

Please fix your elevator. Only one worked the entire time. Also put in a few charging stations for electric cars over all it was great and Omar was super helpful.

Please fix your elevator. Only one worked the entire time. Also put in a few charging stations for electric cars over all it was great and Omar was super helpful.

Helpful staff

Bathroom was disgusting.

I was very comfortable in this hotel. The employees were friendly, knowledgeable, and efficient.

The room was very clean and comfortable. The staff was polite. Overall the hotels atmosphere was pleasant and we hope to return again.

Had to ask for my room to get cleaned. Bed was gross and smelled like pee shower was filthy and in a very unsafe area. No brewakfast served and they charge for parking and don’t even tell you until check out

I enjoyed my stay, everything was fine.

Keep up the good work

Comfortable room, clean, bed was very comfortable.

Great!

Clean, friendly desk staff comfy beds and temp was great in room. Thank you for having ADA.

Loved the atmosphere will stay again

Business friendly,great staff my sheets did have stains not once but twice other

The amenities are an added plus! The wings at the Bistro soooo crispy and saucey. Amazing

Very nice hotel! Staff was very pleasant and let me stay an additional hour after my designated check out time! Staff was very polite. Room was clean and in a nice area close to alot of food places and shopping areas! Will book again.

N/a

lovely place to stay!

Very friendly customer service and overall friendly customer service

Clean and comfortable room

People can make or break a stay. Jason went out of his way to make sure we were having a pleasant stay and offered some good suggestions when we sought ideas about areas to explore outside our visit with our sailor.

Definitely will stay again if in this area.

Very nice

Everything

clean room but elevator wasn’t working this morning

Disappointed that there was no breakfast or dinner availability at the property

The property is located near a busy road which generates a lot of exterior noise. The A/C and refrigerator in our room were both exceptionally noisy, waking us up every time they kicked on during the night.

Clean room.

Amazing property check in process was perfect!!

Clean and safe. Loved it

Good location for hotel.The room was cleaned fine but the 2nd day of our stay, the coffee stuff wasn’t replaced.The front desk and cleaning people were very friendly.

Front desk was polite and professional. He acquired a handy room for me and my wife. Room was very nice and clean. Nice stay!

Friendly and attentive staff. Clean and comfortable room.

Some of the best most responsive hosts ever. They were extremely kind, the house was very well decorated and clean. 10/10 love that place

Not enough parking spaces

Staff were helpful and welcoming

The parking fee was not disclosed at time of checking and checking out.

Very good place

Thank you for kind staff

Very clean.

Very noisy and rowdy guests. I didn’t get any sleep from the loud music and noise.

I arrived at the property late (around 8 PM), exhausted, and needing to be up early by 6 AM. The first thing I noticed was mold in the bathtub and a dirty door, which I easily cleaned with a Lysol wipe. The staff should have sprayed the bathtub with bleach to address the mold, and it takes little effort to wipe down a door—especially one that’s frequently used.

The water wasn’t drinkable and no one told me. Went to go take a shower and I had tons of metal shavings. Went to the front desk and was told to run the shower for “5 mins”. On day three- the water still had metal flakes and was dirty. My bed had a long hair that wasn’t mine and l questioned it being clean. The towels also had long black hair on it?? I will never stay here again- paid the extra money because it was Marriott and it wasn’t worth it. Area is super sketchy

Our uber driver told us this is not a good area to walk after dark. There was a cockroach in the bathroom when I got up in the morning. My cappuccino at the coffee shop was $5 one morning v and $7 the next and not hot. The hotel was ok but not a good are.

Room was clean easy check in staff was good

Property is well kept, rooms are quite large, and I wasn’t too far from restaurants

We enjoyed our stay. The hotel was clean, quiet and staff were friendly. I highly recommend this hotel and would stay there again during my next trip to Charleston, SC.

Room was very nice and clean!!

Nice

First time staying there will come back!

Location

It was nice

Great stay. Did not like the $250 hold and the 5-10 days to return.

N/A

Beautiful hotel close to everything

I had a last-minute need to stay overnight in North Charleston. I was very happy to find a room available at the courtyard Marriott. I arrived late and there was someone waiting to greet me at the desk. I was pleased to see that as usual the room was incredibly clean. I was slightly disappointed at the choices of snacks, etc., by the front desk as the bar and food were already closed. The blackout shades are no joke. I overslept and missed the breakfast time too. The only thing I would recommend would be for the Starbucks and food to have longer hours

The onsite restaurant and just overall customer service was great!!!

Hotel was clean and comfortable and safe. Best find was the bar…really the bartender. He served standard drinks for the guys and concocted specialty drinks for the ladies after asking a lot about what we like. He used fresh fruits and herbs and chatted while he worked. It was obvious he enjoys his work and was really a cut any routine bartender.

Beautiful lobby, large well appointed rooms, warm attentive staff! It’s our go-to hotel in our travels.

Excellent experience all the way around! Very clean and quiet. Not a great area in my opinion but good location if you want to be close to the interstate.

Everything is going good. The check in was pleasant and quick. I enjoyed the pool. I will definitely stay here again thank you all so much for great service.

Bed was comfy. Wifi didn’t work as good

Beautiful property!

The staff was very friendly and welcoming, I had no problem finding food, whether it was delivery, or at the hotels kitchen. I enjoyed my stay, and will most likely stay here on all my future visits to Charleston.

Property was clean and we felt safe.

I really loved the layout of the bathroom and room. I did not like the elevator was out. I also wished there was a microwave. I also was a concerned about the safety due to the location of the homeless. Would have been good if there had been some type of security.

Too many things to complain about.

The property was not great but I wouldn’t say it was too bad. We stayed for four days and the elevator was out the entire time we were there and we stayed on the fourth floor. The pools conditions could have been better, visually it was nice and it was empty when I went but the stains at the bottom of the pool and along the sides were very unappealing. The shower pressure was more of a power wash than anything but it was a very quiet place to stay the staff, was amazing and the decor was perfect.

My bed was lumpy. Light fixtures hanging from the wall and the elevators were not working.

Ok

Lack of mid day meal was unexpected.

The hotel was clean and decent for the price, but we got in late and when we asked for extra towels (we barely had any in the room and we had 3 people) we were told that we couldn’t get any because the closet was ‘locked’. There was also no baggage cards for the next morning when we checked out because they said that they could not locate them, which was really inconvenient and odd. Also, the hotel is pretty noisy. Every time a door closes on another floor you hear it and it slams into your room.

They ran out of clean towels. My family and I had to go to the store to purchase towels. We will not be back.

The location is terrible. Was warned not to go off property far after dark and frankly, the area seemed to be in such bad shape, our ride share drivers told us to make sure the cars were locked, as did hotel staff and there was nothing visible. Break in are common form what i understand and the area itself is run down, empty malls and shopping plazas and just a general unsafe feel.

It's a nice clean place to stay.

The property and the facilities were well-maintained and the staff was friendly, but we were very disappointed because the bar and restaurant that were advertised. We’re not open and the Starbucks was mediocre and did not have many things on the menu.

Friendly staff, very clean rooms and easy access to many restaurants.

No business center was definitely a change for courtyard. Staff was never friendly upon arrival. Showers had black mold and kept leaking all night.

Property was like brand new.

The room was set up very smartly, with a desk, movable TV mount, and large couch. I also really enjoyed the shower. Overall, I enjoyed my stay here and would stay again if I were in the area.

All good

The fire pit has been unusable for awhile it took away from the outside seating area! I came because of the fire pit as I like to enjoy the night outside area plus it was advertised online with a beautiful alluring picture…. I was disappointed

Great price point was perfect !

Very friendly and helpful staff!!

Stay was just fine.No problems.

When we asked for another set of towels, we were told there were none available as they were being washed! Anyone was able to just walk into the hotel and get on the elevator( a very suspicious person did just that). I felt very unsafe. The room was in need of renovation.. the curtain had a rod missing making it difficult to close the curtain. The toilet seat was so flimsy that half of it would slide off of the toilet when you sat on it. There was a stray dog that was walking around the front and back of the hotel( I was afraid to get into my rental car for fear that the dog would attack)

Helpful staff, clean rooms

The hotel is fine I didn’t like that the didn’t clean my room I have to ask for towels the lady army front desk very grumpy I say thank you she didn’t answer the breakfast the first day was nice eggs , bacon and cappuccino second day another lady tell me is only two choices burrito and sandwich over cook not good coffee was only good

Toilet in lounge area was plugged up. Guest services got on it as soon as I reported it.

Hotel was clean and the beds were comfy. Would stay here again

1 facial rag for 2 people for three nights. No towel replacement.

Great accommodations!

Staff and hotel horrible

Great service!

Good

This is a quite place to relax I never heard any noise at all.

Enjoyable

The property was clean, great water pressure, and comfortable beds/pillows. The hotel was conveniently located close to everything and the staff were amazing. Would definitely recommend compared to other options in the area!

The hotel is awesome. Staff could be a little nicer. I saw a pool table in the lobby and was excited. The table was GARBAGE.Tore up felt, table was tore apart. Only 3 balls and not even a Q ball. Disappointing

In the room half of the couch was ripped apart and the shower was filled with red and black mold. Cancelled my stay and left

Desk staff friendly and efficient. Paper and cups on outside grounds and small pieces of debris in hallways. Brighter color carpet (it’s dark brown) would be nicer.

When we first arrived, we were disappointed with the overall vibe of the hotel, having just stayed at the downtown Charleston Courtyard Marriott the night prior as well as the Savanna Marriott the nights prior to that, which were both lovely. Because we couldn’t get a room after our first night in Charleston, we booked with hotels.com, which wouldn’t allow us to cancel without a nights stay fee. From the start, our room overlooked a roof of the building which I was able to change to another with a better view which was fine. After settling in, my husband took a shower and told me the water wasn’t draining and was at least 6 inches which he was standing in after showering. I notified the front desk and was told that they would send someone up but after waiting for over an hour, I phoned again letting them know that this was delaying our plans to go out for the evening, and waited an additional half hour plus before someone came, and after some time in the bathroom, he showed me a very large clump of hair which he pulled from the drain. I don’t know how the room keepers didn’t notice it wasn’t properly draining upon cleaning it. Because of that, our evening was cut short. When we returned, following our outing, and prepared for bed, I checked the closet for extra blankets or comforters, which the other hotel had and which the one that did not, was brought up to me, so I phoned the front desk, at 11 pm or so, and it rang and rang, for a very very long time but nobody picked up.

Very well kept and great amenities

Great staff and location