Sheraton Norfolk Waterside Hotel

Very friendly and helpful staff. Nice views!

The location It was expensive for what it was and the bathroom tub was dirty and the tub head was loose. Also expensive stay and had to pay for parking too

staff was great, especially the vallet.

hotel was fine as well as the staff and amenities. Could use some sprucing up, some places looked a bit worn

Exceptional

The location was great and the staff was very accommodating. The general manager Jamal was extremely friendly and helpful.

Nice waterfront property.

I really appreciate their accommodation for my stay. I ended up arriving later than planned and I didn’t call ahead of time. Although my reservation got canceled they were able to reinstate my reservation and I got a room for my stay

Good

Staff at front desk were going out of their way to help us and make our stay memorable, especially Dania and Shakisha! Thank you!!

Everything was perfect except for miscommunication on whether breakfast was included. At check-in the staff insisted that breakfast was extra. We had to download our reservation with Hotels.com and showed the staff that we paid for breakfast.

Very good

The hotel was a great surprise. Perfectly located along the waterfront with a bird's eye view of naval action with the in dock ships. Staff were very nice and it was walkable to nearby activities. Definitely on our return list. From the many hotels we've stayed in recently, it has the best sleeping beds.

Breakfast could have been hotter and a little bit more variety and the location you just is nowhere to go. There's no stores near. Got to walk far or you got to take a ferry or you got to get a uber location was not good for us older ladies that were at the women's retreat. The rooms the down the downstairs and coming in part was wonderful but when you got upstairs in the hallways and then to the rooms they need to be updated the tub the shower area The beds the pillows rooms The walls the ceilings needs to be updated.

Location cleanliness and comfortable staff was helpful Asked for early check in however wasnt able to accommodate which is understandable but rooms with 2 beds weren't available at check in time so they gave us a room with a king and sofa bed carried everything to room to find out there was only a king bed so back to the front desk to wait for another room finally in a room with a king and a sofa bed Service at the restaurant was a little slow but food was very.good Breakfast bar was definitely not worth the money as they were out of food and not restocking hardly

Very good

This was such a beautiful hotel. We thoroughly enjoyed our stay!

3 stars

Don't bother getting a room with a view unless you love navy ships not much to look at

Location Staff unfriendly and lack of knowledge

Very good

Location Staff unfriendly and lack of knowledge

The closest parking complex isn't too far. Still 20$ per night. Better cost versus distance for those trying to save.

Outdated

Exceptional

Outdated

Exceptional

We'll definitely be back.

Breakfast was nice but didn’t see any options for pancakes or waffles. Valet parking was crowded, need a better system of organizing but everyone was nice and helpful

Breakfast was nice but didn’t see any options for pancakes or waffles. Valet parking was crowded, need a better system of organizing but everyone was nice and helpful

Clean room. Nice evening cocktail hour on Wednesday evening. Staff was very helpful and pleasant. Highly recommend!

Was great

Loved the room, but had issues with the toilet flushing properly- loose chain. Breakfast in the restaurant was mediocre and overpriced. Dinner was very good, though. Personnel were outstanding, especially the servers.

Check in was a breeze. Nice room.

Main lobby & restaurant are were very nice. The carpet in the hallway (we were on the 4th floor) was filthy throughout.

Central location to Town Point Park & Restaurant Row. The vendors & entertainment on Waterside adjacent to hotel. Main lobby & restaurant are were very nice. The carpet in the hallway (we were on the 4th floor) was filthy throughout.

The staff in the lounge ( Marylou) and valet Parker Jermaine $35 parking, dirty hallways, staff not visible

The staff in the lounge ( Marylou) and valet Parker Jermaine $35 parking, dirty hallways, staff not visible

Beautiful property and very helpful staff.

Water view with ship and walking distance to night live events Price for parking

Water view with ship and walking distance to night live events Price for parking

FRENDLYNESS OF STAFF —ROOM—HARBOR VIEW—BREAKFAST —(A BIT HIGH FOR SENIORS)BUT VERY GOOD —WAS HELPED WONDERFULLY BY STAFF. WAS GREETED WITH WELCOME HOME ??? SENIOR PRICEING WOULD OF BEEN NICE

Refund request no access to internet or tv the whole time, no hot water in the first room assigned not a pleasant stay

There was limited hot water to shower, the TV service STOPPED working about 24 hours into a 2 day stay and the bass from a nearby venue thumped until after 11p at night. Staff acted like they were oblivious or I was imagining it when I complained, but I heard many guests at check out talking about the same things. We had planned to stay an extra day because we normally like this hotel but this weekend was not their best work AT ALL.

Exceptional

Exceptional

Nice room with view , easy access to waterside district , will return

I had a wonderful stay here!!! The hotel is write on the harbor. The same side of Waterside as the Spirit of Norfolk and the Ferry. Each are walkng distance from this Beautiful hotel!!! The hotel and it's rooms are clean and comfortable. I melted into my bed after enjoying the brunch cruise on the Spirit of Norfolk. The Valet parking is a bonus!! I highly recommend and I shall return!!!

Excellent location in downtown Norfolk Restaurant service was slow…

Excellent location in downtown Norfolk Restaurant service was slow…

Friendly staff at check in and in Concierge; the valet evening staff could have been more cordial. However, the young man, Future, was very personable and hospitable. Clean, spacious room. Biggest complaint would be the non working elevators and the broken ice machine on the Concierge level.

Location, river view, comfort There were a lot of problems over the course of my stay. I had to ask 3 times over 12 hours to get water problem fixed in my room. The maintenance guy was overwhelmed, but they should have offered me a new room or at least a meal voucher! The elevators kept getting stuck, and they were very understaffed.

Location, river view, comfort There were a lot of problems over the course of my stay. I had to ask 3 times over 12 hours to get water problem fixed in my room. The maintenance guy was overwhelmed, but they should have offered me a new room or at least a meal voucher! The elevators kept getting stuck, and they were very understaffed.

Rooms were comfortable, checking in out was easy. The valet was fantastic. Just feel it was compared to the other Marriott properties here in Norfolk. It’s a little overpriced. Definitely need some updating in the rooms. Some of the rooms were some rust on some things and the bathroom door was damaged on the very bottom but overall a nice stay

The food at the restaurant was delicious

Very clean nice staff places are walking distance

Very good

The staff were friendly and accommodating.

The staff were friendly and accommodating.

Didn't offer free breakfast Complimentary Breakfast

The staff was friendly Toilet issues,trash and food in the common areas

Complimentary Breakfast

Very good

the room was nice. the view of the harbor was pretty cool. the staff was nice and helpful. and the hotel is in a good location so there was a lot to do within walking distance. but i ended up with a faulty toilet. maintenance came by to look into but i was not in the room at the time so im not sure how that went... i just know we ended up using the one downstairs in the lobby primarily. we also were given a set of towels that had clearly visible blood stains on them. so i didn't care for that.

The staff was friendly Toilet issues,trash and food in the common areas

FRENDLYNESS OF STAFF —ROOM—HARBOR VIEW—BREAKFAST —(A BIT HIGH FOR SENIORS)BUT VERY GOOD —WAS HELPED WONDERFULLY BY STAFF. WAS GREETED WITH WELCOME HOME SENIOR PRICEING WOULD OF BEEN NICE

Superb

The entire staff was very pleasant. The rooms were clean and comfortable. The valet parking was a breeze. The building does look a little bit weathered but don’t let the outside fool you. Highly recommend! 10/10

Property was clean and has the nicest staff. Every question was answered with a smile.

Clean room

The bar was good. Breakfast looked great but there is a $19 charge for it. Big selection with fresh made eggs your way.

Exceptional

The dirty carpets, a little pricey for what you get.

Beautiful and clean hotel!

Great property and staff

I didn't like that I spent 600 $ and some change for a leaking shower head that was shooting water all over the bathroom, I didn't like that the TV didn't come on unless u turned it on manual

The property was in a good location. Nice room view. In the bathroom, it was hard to get lukewarm water. It was either hot water or cold water. That was very disappointing. The toilet was very low to the floor, and there was also no microwave in the room. Valet parking was also terrible.

Stay clear of people running noses

The location is perfect The first day of check in our sheets were dirty. The second day the sink stopped up the toilet didn’t flush properly and the doors are so old you have to pick up the door to close it.

Great place with a nice view. Tons of things to do in the surrou surrounding areas

So after I had to wait an hour for my room to be ready when I already showed up after my check in time by an hour, the hotel is dirty, the toilet on the lobby floor was broken and wouldn't flush and the elevator got stuck multiple times

The property overall was ok. Nothing spectacular. Rooms were noisy and could hear the occupants in the adjoining room most of the night. Called the desk to complain about the noise, but nothing was every done. No feedback given

Location was good Pillows were terrible

Bed and room very comfortable.

Close to the water Water in room didn’t have any pressure as well as I was charged more than the room cost for insurance making a 250 dollar stay into a almost 550 dollar stay

t We loved the no carpets. The location was fabulous. Easy breakfast, starbucks coffee was convenient to get each morning. We were allowed a 12 noon check out and check in was seamless. Somehow I did not know there would be soooo many dogs..my husbands eyes were irritated. Valet said $8 per night, we were charged $15 per night.

did not eat there the room was cold, had no hot water, and as of today march 7 i still have not got a receipt &HAVE BEEN TRYING EVER SINCE I GOT HOME

Too close. And can’t play music in ur room. People complaining all night. During a convention of all times

Went for an event. Very nice. The hotels entrance was under construction but it looks like it will be nicer ince they're done.

The bedroom bathrooms need a update tubs need resurfacing . My room door did close but couldnt latch because door was not level.

The waterside view was a little less than amazing. Overall friendly staff, but an indoor pool or a hot tub would’ve made it a little more special.

Friendly staff, clean, and comfortable rooms

The added additional cost for everything no parking on site was advertised as breakfast included but breakfast cost 18 pp per person parking 35.00 Additional cost for everything!!!

We had dinner in the restaurant, it was fabulous! Parking was a hassle and expensive, shower barely had water coming out and very loud. We had a difficult time sleeping due to outside noise.

Lovely waterfront restaurant. Room was comfortable, staff were helpful. Great location central to everything in downtown Norfolk. Parking was expensive, but there’s a city lot nearby.

Good experience

Lights flickered off and no water to shower the next morning

Dd

We had a room reserved and paid weeks prior to a staying and when we got there around midnight, they said well it is first come first serve. We have no rooms available and stuck us in a room with only one bed. We told them this would not work as an option because we had five people we had to wait around an hour to get another room cleaned for us. I don’t understand where she meant first come first serve when we were one of those reserved ones. We had children with us in around 3 AM. There was all kinds of loud music outside of our window at the entryway going on for over 30 minutes like a party. We got hardly any sleep and we needed to be up early. I asked to speak to a manager she said she would give my name and number, but never got with me. After driving 12 hours, the last thing you want to do is wait over an hour at midnight on a room that you had already reserved and argue with someone about having a room available. They were not very friendly. All they kept saying is first come first serve, which made no sense to me.

Dinner service on Tuesday, 25 March was unsatisfactory.

It was close to my attraction The staff was friendly

I really want to leave a positive response but I can’t. This place is a hot mess. They are completely understaffed and there is no real customer service. The toilet in our room didn’t work. The shower was horrible (no water pressure ). I’m not sure there is a better place in the area to stay but oh my goodness!! We were hesitant to use the toilet in our bathroom so we went to the lobby to go. In the lobby ladies room I found big dead roaches in both of the stalls I checked. Just don’t use this place for a while. Maybe they will take the hint and send help.

Vvvv

Great park and cruise location for our recent Norfolk Carnival cruise. Thank you for the very rapid pick up after we returned from the cruise.

Decent check in

Property is doing renovations on the outside, but as soon as you walk in to the property it’s amazing! Was on the 10th floor with views of the water and a balcony! Overall amazing room, older style room but clean!

The young house keeper was the best on the 5th floor

On this app, the room I chose had a balcony but that was not the case. The property was still very nice and service was over and above.

This was by far the best hotel stay I have had in my life. The staff went out of their way to see that I was satisfied with everything. I will definitely be staying there on my next visit to Norfolk.

Had a great stay started out a little bumpy but the fixed the problem got comped 2 free breakfast and a room upgrade this was our second stay in a month

I have never stayed at a hotel that was so loud before. Doors slamming all night and people walking up and down the hall yelling. The walls were so thin we could hear the rooms on both sides of us anytime someone talked. We stayed on the club floor (upgrade since our room was sold out) and did not expect that kind of experience. While the property was clean and the staff were great, we couldn’t sleep and wouldn’t stay here again.

We checked in on 3.20.2026 that Saturday am around 631am we were woken out of our sleep due to a malfunction with the air system and I called front desk and they handled the situation immediately and moved us to a another room and offered us free breakfast and access to the 10th floor for food and beverages. I was pleased to see how quickly the situation was handled.

Everything good

I liked everything

It's a nice hotel, clean, quiet but what makes it shine are the staff. We didn't have a single interaction that wasn't really, really pleasant.

They need better coordination on room cleaning. The bathroom was tiny and needs a refresh. The faucets in the bathroom were loose and worn.

It wasn’t worth $500 fo 2nights. The bed frame was chipped the sink mirror was chipped I had problem with the AC. The tub had stains

Great location, comfortable accommodations, friendly, and professional staff. Renovations in progress

Bartenders attitude. No coffee available.

All was well until

The pillows For $600 dollars I was disappointed at the fact that during our stay the hallway had a constant leak we had to pass through.

Tv didn’t work properly. Wasn’t happy with location at this time

Breakfast was better than expected and the mimosas were an added bonus The construction around the hotel

It looks like parts of the building are being upgraded which is a good sign. The staff was courteous and helpful and having a restaurant on site was especially good. The downside was having the water turned off overnight and morning was not very pleasant.

Horrible experience with water issues.

I had a great stay room and nice big and comfortable… next time I will vlog the hotel for social media

Wonderful staff, clean spacious room. Would definitely stay again.

Loved it

Clean rooms

Everything was good food room people friendly but then I got scammed by the hotel for 180 dollars that’s ok my bank will be filling a claim on y’all I wint ever stay at another Sheraton

Everything was good food room people friendly but then I got scammed by the hotel for 180 dollars that’s ok my bank will be filling a claim on y’all I wint ever stay at another Sheraton

Quiet inside but a bit of road noise from the bridge nearby. Room was spacious with nice bathroom. Curtains were difficult to operate behind the furniture.

Quiet inside but a bit of road noise from the bridge nearby. Room was spacious with nice bathroom. Curtains were difficult to operate behind the furniture.

Clean and courteous

Clean and courteous

Great room

Great room

Great stay! Clean, good amenities, and walking distance to restaurants and bars.

Great stay! Clean, good amenities, and walking distance to restaurants and bars.

Nice hotel. Elevator decor was very tired and worn but rest of hotel was in pretty good shape. Room service seemed to be non existent although it was advertised as having room service. We stayed two nights but our room was never refreshed. I asked specifically for someone to go in while we were out, but nothing was ever done. Had to call to get fresh towels. Breakfast buffet was very good and the service in the resteraunt was excellent.

Nice hotel. Elevator decor was very tired and worn but rest of hotel was in pretty good shape. Room service seemed to be non existent although it was advertised as having room service. We stayed two nights but our room was never refreshed. I asked specifically for someone to go in while we were out, but nothing was ever done. Had to call to get fresh towels. Breakfast buffet was very good and the service in the resteraunt was excellent.

The room was Outstanding with a harbor 180 view.

The room was Outstanding with a harbor 180 view.

The room was lacking hot water and they did not send me recipte on email so have to call them. They reserved the hotel stay on both cards even i asked one on room and one on breakfast

The room was lacking hot water and they did not send me recipte on email so have to call them. They reserved the hotel stay on both cards even i asked one on room and one on breakfast

The staff service was fine. I didn’t have hot water and had to take a cool shower.

The staff service was fine. I didn’t have hot water and had to take a cool shower.

The room we booked wasn’t ready when we arrived at 3:50PM and I was told it would be another hour before my room was ready. My wife is handicapped and we had been traveling all day so I asked for another room that was ready. Ice machine in the 9th floor was broken. I told the hotel staff on the day after check in. 5 days later it was still broken. Coffee cups weren’t resupplied every day. Shower is very slick. Unless I threw my wet towels on the floor, they weren’t replaced, so I thought I was being courteous laying them on the counter. The room was clean and despite being cold out, we enjoyed the balcony.

The room we booked wasn’t ready when we arrived at 3:50PM and I was told it would be another hour before my room was ready. My wife is handicapped and we had been traveling all day so I asked for another room that was ready. Ice machine in the 9th floor was broken. I told the hotel staff on the day after check in. 5 days later it was still broken. Coffee cups weren’t resupplied every day. Shower is very slick. Unless I threw my wet towels on the floor, they weren’t replaced, so I thought I was being courteous laying them on the counter. The room was clean and despite being cold out, we enjoyed the balcony.

The Staff were phenomenal, helped and courteous. Especially the front desk, and maids

The Staff were phenomenal, helped and courteous. Especially the front desk, and maids

No hot water in the evening. Room never got warm, thermostat was located immediately under the vent. Restaurant was very cold, food got cold before I could finish. Bed was nice, and staff was friendly

No hot water in the evening. Room never got warm, thermostat was located immediately under the vent. Restaurant was very cold, food got cold before I could finish. Bed was nice, and staff was friendly

Our waitress Mimi Shawn was wonderful.

Our waitress Mimi Shawn was wonderful.

The entire stay was a big mess. We booked the hotel because we were driving from GA to VA to attend a Supernatural Convention that was being held here. I assumed with it being part of Marriott, it would be a nice place to stay, especially because it was also very pricey. We prebooked a room, and upon arrival, we were informed that they did not have the room we booked available. We booked a harbor view room MONTHS in advance, and we were given a room with a view of the parking lot and roof. Frustrating. The elevators were tiny, old and so very slow. There was constantly a long line to get onto one, causing you to have to wait upwards of 10 minutes each time. And two of the elevators did not even go to the floor we were staying on, which was the 8th floor. This left you with two options, to get off on another floor and take the stairs, OR to get off on another floor, wait again for a different elevator and then go to the 8th floor. We were only there for 3 days, but the key cards we were provided stopped working 6-7 times, and each time we had to go down to the lobby, wait in line, and have a new key made. This happened to almost all of the other ppl who were staying here, and it was a huge mess. Due to the elevator issue, being locked out of our room over and over, and having to go up and down to the lobby to have keys remade and fixed, we ended up missing two of the panels at the convention that we had to pay a lot of money to attend, and they were once in a lifetime events.

The entire stay was a big mess. We booked the hotel because we were driving from GA to VA to attend a Supernatural Convention that was being held here. I assumed with it being part of Marriott, it would be a nice place to stay, especially because it was also very pricey. We prebooked a room, and upon arrival, we were informed that they did not have the room we booked available. We booked a harbor view room MONTHS in advance, and we were given a room with a view of the parking lot and roof. Frustrating. The elevators were tiny, old and so very slow. There was constantly a long line to get onto one, causing you to have to wait upwards of 10 minutes each time. And two of the elevators did not even go to the floor we were staying on, which was the 8th floor. This left you with two options, to get off on another floor and take the stairs, OR to get off on another floor, wait again for a different elevator and then go to the 8th floor. We were only there for 3 days, but the key cards we were provided stopped working 6-7 times, and each time we had to go down to the lobby, wait in line, and have a new key made. This happened to almost all of the other ppl who were staying here, and it was a huge mess. Due to the elevator issue, being locked out of our room over and over, and having to go up and down to the lobby to have keys remade and fixed, we ended up missing two of the panels at the convention that we had to pay a lot of money to attend, and they were once in a lifetime events.

A man at the front door was so kind to our family. My husband and I were struggling with our bags and our 23 month old and he was so nice and even carried some of our bags himself upstairs. We had a very long day and it made us feel welcome and more comfortable before even walking inside. We’ll be staying here again for sure.

A man at the front door was so kind to our family. My husband and I were struggling with our bags and our 23 month old and he was so nice and even carried some of our bags himself upstairs. We had a very long day and it made us feel welcome and more comfortable before even walking inside. We’ll be staying here again for sure.

On check in, our room key failed 3 times. Staff said there were issues but repeatedly told myself and co-workers that it was fixed when it was not. I asked for another room on a floor that had less key card security and they failed to register me in the room. I slept in it and then couldnt get back in - if they had given away my room during the day, over 5000 worth of electronics and work equipment would have been compromised. The manager tried to help by giving us access to the lounge, but that key failed multiple times. The entire lobby was about 30 degrees cooler than normal, including the restaurant and the bar. Despite the restaurant being half full - it took 20 minutes to get water, 30 minutes to get a drink and our food was served lukewarm at best. Multiple grilled cheeses at a big table were served cold. The room keys continued to fail throughout the weekend. The manager did his best to be helpful but the women at the front desk were incredibly impatient and uncaring. For 750+ dollars for a stay Ive never seen a hotel fail so categorically at being able to provide people a warm and safe environment.

On check in, our room key failed 3 times. Staff said there were issues but repeatedly told myself and co-workers that it was fixed when it was not. I asked for another room on a floor that had less key card security and they failed to register me in the room. I slept in it and then couldnt get back in - if they had given away my room during the day, over 5000 worth of electronics and work equipment would have been compromised. The manager tried to help by giving us access to the lounge, but that key failed multiple times. The entire lobby was about 30 degrees cooler than normal, including the restaurant and the bar. Despite the restaurant being half full - it took 20 minutes to get water, 30 minutes to get a drink and our food was served lukewarm at best. Multiple grilled cheeses at a big table were served cold. The room keys continued to fail throughout the weekend. The manager did his best to be helpful but the women at the front desk were incredibly impatient and uncaring. For 750+ dollars for a stay Ive never seen a hotel fail so categorically at being able to provide people a warm and safe environment.

Room did not get cleaned even though we asked a couple days in a row. Had to ask for towels since they did not get swapped out after use. Also, had to ask for toilet paper a couple times because we are an adult family of four over four nights. Even though our room wasn’t attended to, several rooms in our hallway were cleaned…. At 11pm!

Room did not get cleaned even though we asked a couple days in a row. Had to ask for towels since they did not get swapped out after use. Also, had to ask for toilet paper a couple times because we are an adult family of four over four nights. Even though our room wasn’t attended to, several rooms in our hallway were cleaned…. At 11pm!

But the pillows too soft. But everything very good

But the pillows too soft. But everything very good

Valet parking was slow and texting difficult to navigate. The room was okay. The bar was disappointing with service. Upon check in they made it sound like breakfast was included to find out it was a $19 buffet

Valet parking was slow and texting difficult to navigate. The room was okay. The bar was disappointing with service. Upon check in they made it sound like breakfast was included to find out it was a $19 buffet

Obsolete room

Obsolete room

Breakfast was trash for 46 dollars for two

Breakfast was trash for 46 dollars for two

Check in was good except for getting the wrong room. Had to come back down and start over. Things worked out very good.

Check in was good except for getting the wrong room. Had to come back down and start over. Things worked out very good.

Property was great and the room was nice.

Property was great and the room was nice.

Staff was courteous room.was fair

Staff was courteous room.was fair

All around five star everything was great- Staff was wonderful

All around five star everything was great- Staff was wonderful

The staff was super friendly and helpful. We were able to check in early as well as get a late checkout time, and everyone seemed genuinely interested in making sure we had a great stay.

The staff was super friendly and helpful. We were able to check in early as well as get a late checkout time, and everyone seemed genuinely interested in making sure we had a great stay.

Great! Wonderful. Will stay again

Great! Wonderful. Will stay again

$150 pet fee is excessive … 2-3 times other hotels.

$150 pet fee is excessive … 2-3 times other hotels.

The staff were very helpful, breakfast was delicious , the room was quite and clean and the gym was well equipped and maintained

The staff were very helpful, breakfast was delicious , the room was quite and clean and the gym was well equipped and maintained

Easy check in , front desk staff was very nice and helpful.

Easy check in , front desk staff was very nice and helpful.

My husband and I stayed at Norfolk Sheraton from 11/22 to 11/23. We were told that check-in was 4:00 p.m. We had arrived earlier to VA and asked if we could check in an hour earlier and was told that our room was not ready. We were not able to have access to our room until after 5:30 p.m. We were told by the on-staff front desk manager that $80 would be taken off our bill but it was not and we were charged full price. The sheets were also dirty and we felt uncomfortable staying in the room because it wasn't cleaned properly. We plan on reaching out to Corporate because the hotel has not rectified this after a couple of emails.

My husband and I stayed at Norfolk Sheraton from 11/22 to 11/23. We were told that check-in was 4:00 p.m. We had arrived earlier to VA and asked if we could check in an hour earlier and was told that our room was not ready. We were not able to have access to our room until after 5:30 p.m. We were told by the on-staff front desk manager that $80 would be taken off our bill but it was not and we were charged full price. The sheets were also dirty and we felt uncomfortable staying in the room because it wasn't cleaned properly. We plan on reaching out to Corporate because the hotel has not rectified this after a couple of emails.

Awesome room. Awesome veiw. Staff was amazingly nice and helpfull. On duty management at the time was a little short and not very friendly might have been a bad day. No worries Thank you for your hospitality.

Awesome room. Awesome veiw. Staff was amazingly nice and helpfull. On duty management at the time was a little short and not very friendly might have been a bad day. No worries Thank you for your hospitality.

Room was clean but had a weird smell. Thermostat was broken but they fixed it upon request. Staff was great.

Room was clean but had a weird smell. Thermostat was broken but they fixed it upon request. Staff was great.

Parking is a drawback. Valet is $35 a day. Stayed in a corner room with a balcony. The room was clean and very spacious. Drawbavks, couldn't regulate the temperature in the room and the internet had a weak signal so enjoying the apps they offer were interrupted by a lot of buffering.

Parking is a drawback. Valet is $35 a day. Stayed in a corner room with a balcony. The room was clean and very spacious. Drawbavks, couldn't regulate the temperature in the room and the internet had a weak signal so enjoying the apps they offer were interrupted by a lot of buffering.

The staff was awesome!

The staff was awesome!

My recomendaton is that the parking situation need to improve. Practically the hotel is not reponsible for parking at all.

My recomendaton is that the parking situation need to improve. Practically the hotel is not reponsible for parking at all.

I would recommend looking at staffing with events taking place to help team. We, and other parties would have made you all much more sales. Several tables got up and left before any service was received. I can tell you last time we were here, July, bar and restaurant was excellent. Ty

I would recommend looking at staffing with events taking place to help team. We, and other parties would have made you all much more sales. Several tables got up and left before any service was received. I can tell you last time we were here, July, bar and restaurant was excellent. Ty

Breakfast staff was amazing. It’s an old hotel. We saw ants in our bathroom multiple days.

Breakfast staff was amazing. It’s an old hotel. We saw ants in our bathroom multiple days.

Didn't eat breakfast

Didn't eat breakfast

Staff very friendly and accommodating. Friendly towards my dog. Hotel very clean

Staff very friendly and accommodating. Friendly towards my dog. Hotel very clean

All good

All good

Expensive parking even for Marriott members.

Expensive parking even for Marriott members.

Absolutely no selection, just eggs from powder and some old bagels, terrible service at breakfast, no sufficient personal. Overall maximum two stars for the hotel. Disappointed.

Absolutely no selection, just eggs from powder and some old bagels, terrible service at breakfast, no sufficient personal. Overall maximum two stars for the hotel. Disappointed.

Room was spotless, staff very polite and efficient, from the valet to the front desk, the bartender and the cleaning staff. Everyone had a smile and a friendly demeanor. View from the room was gorgeous.

Room was spotless, staff very polite and efficient, from the valet to the front desk, the bartender and the cleaning staff. Everyone had a smile and a friendly demeanor. View from the room was gorgeous.

I went to the Sheraton for my boyfriend birthday and it was amazing. We ran into someone who we know. The hotel room was mixed up. We though we was one room but it was actually a different room. It was all good. We love the hotel. It was amazing experience definitely would come back

I went to the Sheraton for my boyfriend birthday and it was amazing. We ran into someone who we know. The hotel room was mixed up. We though we was one room but it was actually a different room. It was all good. We love the hotel. It was amazing experience definitely would come back

staff was great. our room view was awesome

staff was great. our room view was awesome

Great location for a pre-cruise stay.

Great location for a pre-cruise stay.

Room was clean with a great view

Room was clean with a great view

Everyone was so very welcoming and helpful. Pleasant to be around.

Great place and great location. Lots of places to walk to including the Nauticus Maritime Museum. Highly recommend their Winterfest activities.

I was highly impressed! Can’t wait to go back when the pool is open. It felt like a resort. Bed was extremely comfy.

Great upgrade! We loved the snacks and coffee, valet was fast, great stay overall

Chan

Breakfast was good, but it wasn’t free. Rooms was nice. Really good view of the harbor but the bathroom could use some remodeling.

There is a seam in the front door where the double doors close together that you can see into the room and the lock could be a little more secure. Other than that, it was a nice room with a separate sleeping area, large living room with balcony.

The rooms doesn’t match what you see in the pictures…bathroom looks outdated

All good

Good property in downtown Norfolk next to the harbor. Staff at front desk rectified a situation at check in and handled it very well. Gym is excellent, spacious with a lot of the state of the art equipment. Bar could use one more bartender than on duty but the 10th floor lounge is good. A tad outdated rooms and amenities but overall a good property when in Norfolk.

Staff was very friendly and helpful. View was a plus for this location.

Such an average experience. A very tired hotel.

Best view of the shipyard and tug boats, and an easy walk to great food options.

Everything was fine except the heat wasn’t working properly. The first night I had to get an additional blanket but was still cold and the next 2 nights maintenance said they would have it so that the heat wouldn’t go off but that didn’t work either

Had a great time. Was a night for the record books

Excellent customer service. Clean rooms. Would definitely stay there again.

This was probably once a nice hotel but it really feels like it’s in disrepair. Cold water didn’t work in the sink

Bar closes too early and not enough food choices. Good location. Very convenient.

Nice stay

Love the buffet

Sheraton was wonderful

I had no problems a d everyone i spoke to was nice

But the best part was the staff!!! All were wonderful and treated us exceptionally well!!!

there was a noise non stop all night that seemed to come from an adjacent wall. I called the front desk (from my cell phone because the room phone did not work), multiple times to ask them to look into it. They said they will check but nothing was done, and they did not bother contacting me back with an update. When I got outside of the corridor in the morning, I noticed my room was next to the service elevator, which was working all night. I paid for a room, to be up all night due to the terrible noise. The only person that apologized for it was the receptionist upon check out.

Great experience thank you especially the front desk clerk checkin process-outstanding customer svc

Clean property. Super nice staff

The only thing I don't like is the parking.

Clean, well maintained and room was near perfect. Bed was wonderful and it all looked and felt so clean and well decorated

Room was clean with nice view. The front desk staff (ALANA THOMAS) provided EXCELLENT customer service for my wife and I.

Great location! Room was very clean. The staff @ the front desk very friendly, especially Chantelle & Annemarie @ the bar.

Great room. Felt safe. Staff was amazing! Great location!

Perfect hotel to stay the night before leaving in a cruise. We walked to the cruise port with our luggage.

My check in experience was horrible! Check in time was at 4pm, I arrived around 4:45pm. My room wasn’t ready! I was here for a show that I needed to be ready for by 6:30pm,didn’t get to check in until 5:30pm!

This is a lovely hotel. There is plenty of parking but deck is a challenge to get into depending on your direction of travel. Rooms very comfortable. Restaurant food is a little ordinary and needed flavor.

Clean room. Friendly staff. Enjoyable stay

Excellent

I loved the view of the ships , walkable to the Wisconsin and downtown. We were right by the elevator so that was loud at night but other than that it was great!

Excellent place to stay

Beautiful hotel a lot of amenities very comfortable bed best night sleep I had in quite some time the only thing that was an extreme negative was the glass sliding door over the bathroom it had a one and a half inch Gap to where if you were sitting on the toilet and someone came in the room you would make eye contact

The Hotel was beautiful. Comfortable beds and activities was within walking distance.

Energy saving motion sensor AC meant that the room would constantly get hot and never reached anything below 72. Shower leaked all night, stains all over the bathroom mirror. No close parking unless you paid $35 a night for valet or $20 to park 4 blocks down the street.

Great time

Excellent accommodations. Every time I come to Norfolk and stay at the Sheraton I thoroughly enjoy myself. The room was clean. I had a great view and it was very quiet although there were a few festivals that were going on in the area this weekend. Sheraton is my go to.

Had a great stay! Had an issue with someone banging on our door a few times however, that was not hotels fault just an unruly person… o really was excellent and will absolutely stay again.

I didn’t like that they said I had made my reservation through a third party, didn’t like that they couldn’t explain the ‘incidental charge’ that was put on hold, didn’t like that i was told it might take 7 days to remove the incidental charges…depending upon my bank. Since they charge this…their staff should be aware of the reason

customer service of staff especially the valet parking staff. it was very busy leaving today and they were very professional in handling all the customers.

rooms that face the harbor are my favorite

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It's a family place and very safe, location very nice, you can walk around the bay... love it

Nice hotel

Room very clean and friendly staff

The building itself is starting to show its age

Easy walk to multiple restaurants and navy museum ship.

Friendly staff

Staff was fantastic from check in to check. Great trip.

Everything was great- bed was comfortable. Staff very friendly. Loved having someone tell us local activities at breakfast

The faucet in the first room they gave us kept running. They moved us into another room the next day and the faucet didn’t work. We ended up checking out early and going somewhere else. For $300 a night I would expect the rooms to be in better shape. The manager and front desk employees were very professional though.

The only thing that was questionable was the TV. The volume was horrible and it didn't work too well. Otherwise the stay was incredible! Everyone was so kind.

Great location. Very walkable to restaurants and bars. Clean and friendly. Looking at the ships was pretty cool.

Hotel service was good. The rooms are clean but dated. The beds are not comfortable. Our backs were very unhappy after nights sleeping in their beds.

Let me start by saying the staff was very helpful and very nice. As far as the hotel goes it needs some serious updating. The bathrooms were old and the elevators were dirty. My shampoo and body wash were empty even after they cleaned the room I had to call down and ask for more. The bathroom sink faucet was also loose. The lobby was nice, but for the price I expected for it to be updated.

Great location and walkable to many amenities. Room wasn't ready for an hour after listed check in but not a big deal.

Great location

It was a beautiful hotel and everyone was so incredibly kind. I loved my experience so much.

The hospitality and walkable areas were my favorite parts. Plus, the dining was very good. I didn't like that the bath tub drained very slowly. I stayed on the 6th floor and enjoyed the harbor view.

The hotel was very beautiful inside once you go through the doors. I will say the rooms are nice, however the bathroom is very tiny not spacious at all. I could open the bathroom door and it would touch the toilet. Also connecting rooms were a no for me and they seem to be a lot of them. Pricey breakfast, why am I paying for continental breakfast? Its a nice hotel just ultimately not what you would expect according to the photos.

The valet attendant was courteous and patient.

There needs to be more information regarding parking. There is valet parking in front otherwise you can self park in a garage. It is within walking distance, but no self parking is available at the hotel. Music was great, slight happy hour and the restaurant served delicious food. I was surprised the prices were reasonable until I seen the portion size and it made sense. Overall great experience for the price.

Only at this hotel overnight. Had everything we needed to make our stay comfortable

Only stayed one night, but it was nice!

It was great but then I had to leave early and got admitted to the hospital…

Pluses and minuses. Our bathroom was so small, and toilet so small and low, you could believe that you were in a small mom & pop along a highway. Location on the water was nice, especially for the 4th of July fireworks. Parking was either a bit inconvenient to walk to and far from "included" at $31+ for 31 hours or pricier valet. Largest hotel gym we've seen, but very hot, and there were no towels or wipes (and we used their system to message housekeeping for supplies). Coffee was hard to come by. ... Lots of little things but the price was not little at all!!

Great location it was right off the highway, they have several restaurant options at the hotel and in walking distance. The only thing that that needs to be improved is valet parking process at check out during peak times the wait time to get your car is 20-30 mins.

No clock or radio or microwave in roon toilets to low to ground

Really bad experience

Great location and friendly staff.

I found the staff friendly and helpful. The location is perfect for us with direct access to the the riverwalk trail.

I enjoy everything about this hotel. The staff was very professional very helpful and personalities were amazing. The only thing I can say that was kind of iffy with the parking cause you don’t have to valet park which caused extra money or park in the garage which I didn’t think was that close to the hotel Which cost money as well. I really didn’t want to spend the money on valet parking but because I was there for an event outside of the hotel and I knew I’ll be coming back late so I went on and paid the fee and it was convenient as well. But other than that, everything else was amazing and I will highly recommend it The food was delicious. Clean rooms. I was just very satisfied because I’m very picky.

The location is ideal.

The Sheraton is a beautiful hotel in a great location at Waterside

Room was hot ,Bathroom sonk barely worked.

Staff was nice and friendly

Nothing unique

Friendly staff, good food, nice bar area. Helpful staff when asked about how long it would take to cross tunnel at different times of day.

Nicest staff I have ever encountered. We landed early from our flight and they held our luggage for free. We left on a cruise from Norfolk the next day, and we were able to walk directly to the port which was very convenient. There are many restaurants and activities to do in walkable distance as well. 10/10 recommend!

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Staff were very helpful and friendly. Location is very nice.

Check in and out was quick. Friendly and helpful staff.

Nice central location to Downtown Norfolk & Portsmouth. Walking along Elizabeth River & Cannonball Trails through Downtown is pleasant. Many waterside businesses only open Thursday - Sunday. Not busy or crowded during our visit. Felt deserted. Hotel room was noisy based on adjacent guests.

I had left some of my property in a Lyft after a horrendous day of traveling, including my phone. The front desk manager was so unbelievably amenable, and helped to make sure that everything got returned and was kept safe behind the front desk until I returned after an obligation the next day! The entire staff in general were polite and obliging, the restaurant was delicious, the view was spectacular. 10/10 would stay again.

Big ‘thumbs Up ‘ to English, our server in the dining area who was Fantastic! Her pleasant personality & kindness were so refreshing. She truly is a huge Plus in making guests feel welcome . We appreciate her top level of service which made our visit more enjoyable. We also enjoyed our meals. The food was very tasty & I was pleasantly surprised at the short wait time after ordering. *I definitely think the desk staff should inform guests when checking in about the parking lot situation. The lot location was not explained so we needlessly had to carry our luggage from the lot to the hotel , when we could have unloaded & then parked.

The stay was okay for one night. The hotel is a bit dated.

Most of the time , this is where i stay.

Train into Norfolk ended up being late. Called and spoke with the property letting them know and things were a breeze.

Waited over an hour for a salad while we repeatedly asked the head chef and bar tenders for the order.

I liked everything

Excellent customer service...everything was great

The door leading to waterfront was locked from outside. Extremely inconvenient to walk all the way around outside of building to front. Two employees didn't know why the keycard feature didn't work. The bar was out of many wines that were ordered. Fan in bathroom not working. Stains on bathroom ceiling. Employees were friendly. The room was clean and comfortable. We were contacted when we could check in early. The view was great.

I wont stay there again. Very poor management.

First off if you go down town which is a bock or so away it smell of urine. The entire hotel needs a face lift. It reminds you of a low quality hotel that should cost 69.99 a night. Instead I paid over 200.00 and it should be upscale like the Hilton. I misread the breakfast and it is 18.99 a person and the hotels with free breakfast is better. I would not suggest this hotel to anyone for the price you pay.

Overall the hotel is ok. The staff at the hotel is professional and friendly. Its location on the water is nice, especially if you’re sitting in the restaurant/bar at night. However, it is quite outdated, particularly the bathrooms. Please upgrade to chair height toilets!

Property is very close to restaurants on waterside.

Somewhat outdated but clean. Beds were comfortable and great water pressure in shower.

Nice

We liked the view of the harbor

Almost 7pm before we got our room.

Rooms were not ready and we were waiting 2 hours after check in to our rooms. Then we were not warned of any maintenance but there was hammer and used of a power tools at 8 am that woke up. We called down and they said there was no maintenance happen but it stopped as soon as we called down and reported it.

I loved my stay and enjoyed the staff. They really go way above and beyond to help you with anything you may need.

Great hotel can’t complain at all

This was a great hotel staff was really polite and nice the vault parking guys were awesome the rooms were very clean and just a great hotel

The room was clean and comfortable and the staff was pleasant.

Convinient and nice respectful place

Great place. Great location.

It was a great stay

Front desk girls were very friendly and helpful!! Will be back very soon!

Parking is a nightmare

They sent us to another hotel because they had a water problem. That sucks.

No bellman available! Disorganized operation! Was run more like a motel 6 than a Sheraton!

Staff was polite and close to bars

Location

Check in time was 4:00pm, room was not ready until 5:30pm after following up with the staff three times. Following, the room did not have AC and was not clean despite having to wait an extra hour and a half for them to "clean". The duvet had various stains all over it and the mini fridge did not work. They did not provide any body wash and gave hand soap bars when requested for the toilet trees to be filled. Would not go back here.

The Sheraton was exactly what we needed for the weekend. Centrally located, clean, very friendly staff.

Nice and a great place to stay

The rooms and hotel was great the two cons were the toilet had a black ring in it and the shower had a wash cloth left from the previous people the restaurant was great the ambiance was great

Beautiful. Love the views

Nice hotel

everything was great

Elevator didn't work at times, ice machine on 2nd floor didn't work 🙄 prices are way inflated! At 11pm loud music until 2am and yes I called front desk

Had a 2 night stay for a business trip, didn't like the view I had from my room, so asked for a different room and received an upgrade which was perfect. Staff was really pleasant and helpful. Used the valet service and the guys working it were great!

It was a very nice stay and the restaurant was very nice as well

The hallways look dull , maybe painting the walls and doors and updating the carpet would make it look better. No on cleaned the room on my second day stay.

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I was disappointed cuz they gave my room I paid for to someone else, didn't have another room similar and because my family was all there for my sister wedding proposal they gave us a room that the doors inside was hanging and the bathroom shower kept running lightly and so on!! When asked for refund I was told it was nothing they could do so this hotel will never be approved by me

Had reservation for 2 rooms (ajoining). Did not get ajoining rooms.

Front desk check in. Great customer service.

My room was not ready at check in. Waited nearly 4 hrs to pick up key, no one called to notify me when my room was ready.

The staff were very friendly and helpful. We were there during a hectic weekend but everyone we encountered was excellent. The property is a little dated but overall we enjoyed our stay and will consider staying again next time we visit the area.

No housekeeping, front desk won’t answer phone, dishonest about garage parking rates to get people to valet.

Was very comfortable convenient and I enjoyed my stay

Clean but very thin walls. Could hear everything going on in the halls. Offered complimentary coffee in am which was nice.

I would never stay in this hotel again, The carpets in the room were old and dirty looking. The bathroom was dated with fixtures that were falling apart. They only leave 1 wash cloth in the room. The best thing about this hotel is the very friendly staff. As friendly as the staff is, they can not make up for the poor amenities.

Beutiful environment

Great location and place to stay. Friendly staff

Wasn’t a bad stay just felt the property could use some TLC

Great

That's easy the people

Valet pkg was very helpful.

Clean.

Great place. I would stay again

Comfortable, mostly clean, hotel showing its age. Friendly curteous staff

The stay here was very pleasant. Everyone was nice and professional. The only thing that I had a complaint about is my partner and I decided to have breakfast in our room so we ordered room service. The food was on time and hot. When we unpacked the food to eat, we had no utensils or any salt, pepper, butter or jelly in which we had asked for. So we are in our night clothes getting ready to eat breakfast with no utensils or other needed items. So I had to get dressed and go downstairs anyway to get those items. But other than that the stay was great. And by the way the room service was $61 but well worth it but we had nothing to eat our food with.

Pleasent stay

Amazing hotel to stay! The staff is extremely hospitable and go out of the way to make people happy. The live music in the lobby from time to time was really neat and the complimentary foods and drink that they put in the lobby were extremely nice as well. It was amazing over all! Besides the paid parking which is to be expected in cities. I must have missed that when booking but it wasn’t very expensive because we walked to most places from the hotel. I would definitely stay here again!

I love everything about this place, I enjoy my stay and this is the first time I ever felt safe.daily cleaning was top notch and unexpected, I love how easy and understanding the staff were so thank you Sheraton for making my stay memorable.

The room was very clean and the staff was awesome!!!

Dirty sheets and room. When reported, staff was very quick to clean. Staff was great

Staff was friendly and knowledgeable

I was surprised to see how damaged the room was. We were given a free upgrade to a harbor view rather than city view, which was nice for the water view however, the bath tub was so old we didn’t want to use it, the bed frame and white pain all over it and the pictures hanging on the wall were peeling. The chair and pillow in the room looked like someone had been living in it. While these things didn’t effect our quality of stay, when you stay at a Sheraton and have a pretty price tag, I would expect the room to reflect that.

Great location

Rooms were clean and quiet. Valet workers were extremely friendly and so was the bar staff. Will stay here again.

I loved my room overlooking the harbor and the benches outside were a nice touch.

Ok

Then, it wouldn’t turn back. But, eventually it did and you could see the Guide but when you clicked on a channel it wouldn’t come on. Eventually, the TV started working again but the Streaming function wouldn’t connect to WiFi

Everything

Excellent and clean

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Hotel staff are amazing! There was a snafu with our room and they immediately got another room with a upgrade for us. Very accommodating. Definitely will stay here again.

Good value, beautiful view!

Nice & clean

Hotel was great. It said parking was included but i end up paying $35 a day.

Comfortable beds and pillows. Nice breakfast.

Awesome

View

Good places

I like that is on the harbor. It was beautiful at night.

excellent customer service. rooms were clean & comfortable. nice bar & eatery available inside hotel.

The bay and ships were a plus

It was so beautiful. The staff was top tier. The restaurant food was amazing. Definitely would recommend.

The room was overall pretty nice and comfortable. I was on the harbor side and the harbor is LOUD. The beds are comfortable, but I didn't get much sleep. It's obviously not the hotel's fault, but it was unpleasant. Everything worked well and the staff were great.

Absolutely wonderful! Very clean, super staff, amazing bed!

Property is a little beat up and really noisy. Several guest hung out in the hallway by rooms. You could hear people conversation while being i your room.

This is one of my favorite properties in this area. It’s always clean and the staff are friendly.

The tub was stopped up and some clean folded towels had hair on them.

Nice

My experience was great

Nice place to stay

The room was very clean, the temp control was great, the bed was comfortable and the port side view was terrific. The food at the in-house restaurant wasn't great at dinner and the service was pretty slow.

I enjoyed my view

Clean comfortable bed, small bath area. Good food in restaurant. Would stay again.

Had a blast would visit that hotel 10 times over. Thank you

No parking

Heat/AC unit made banging noises all night.

The Balcony was great to spend time on.

Rooms run down

It was nice. I didn’t know breakfast wasn’t included for that price.