Norfolk Waterside Marriott

Great stay, will alwaysstay here when cruising!!

Caroline helped us with a room change. She was great!! The breakfast buffet was good too. Super easy walk to the cruise port. We parked in the Main Street parking garage on floor 3 and used the bridge to the hotel. Then parked there for the 8 day cruise. $104 Would definitely stay again.

We enjoyed our very brief stay. It was nice to have a coffee shop with breakfast sandwiches right in the lobby. My major disappointment was the pool being closed for maintenance. The location is excellent. The parking garage is well-lit, with in/out privileges, but is a bit snug for maneuvering the different levels on the spiral ramp.

The staff were polite and helpful. However, the hotel did not have an accessible room with a waterside view. I booked two rooms, we had to call down to reception to have the rooms cleaned two days in a row. The entire hotel needed to be overhauled and renovated, it appeared very run down. I have family who resides in the area and I would not stay there again.

The location is absolutely perfect. It is within walking distance of some great restaurants. The staff was amazing. They were very kind and helpful.

We did have a few issues - the noise from the exterior at night was a bit annoying and the WFI was not secure and we could not access our computers! The view from our room was great!

Friendly and helpful staff. Excellent location Not applicable

Everything was great

Passable

The cleanliness and helpful staff No room service

Very clean and nice and close to port.

Everything was great

Location Nothing

Location Nothing

Excellent

Very good

Breafast was very good

Exceptional

We loved the location. Just a short walk from the cruise port, great local coffee, and an awesome Irish pub. On top of it, I forgot our luggage tags for our cruise, the front desk hooked us up with zip ties so we could tag our luggage. 10/10 great above and beyond service! Nothing.

Nothing.

I stayed at the Norfolk Waterside Marriott from 5/20/26-5/22/26. I was attending a Women’s Conference at the Hilton one block away. I was checked in with a smile by Felecia who gave me info on different restaurants and convenience stores nearby. The room was clean, and comfortable with an amazing view of the river. My only complaint was that the WiFi server was not functioning properly to watch any TV and the stopper in the bathroom sink wasn’t functioning well at all but I made do. The staff responded quickly when I requested additional cups be brought up to my room to drink water and when I asked about access to a-computer and printer to print out my boarding pass to catch my flight back to Maryland. I want to also recognize Airianna,the front desk supervisor, and Jacqualine who checked me out when I was ready to leave on5/22/26. All of the staff and employees that I interacted with were happy, helpful and friendly from the maintenance staff, housekeeping and the team out in front of the hotel that helped with parking,unloading suitcases and welcoming guests to the hotel . I will be coming back to this hotel when I visit Norfolk again.

Price

Proximity to event venue Hallways lighting is very dim

Proximity to event venue Hallways lighting is very dim

Good location Room door lock needed repair, very small room for a king bed rental

Room view and bed Price

Good location Room door lock needed repair, very small room for a king bed rental

Poor

Staff

My stuff was stolen out of my room as it was being cleaned. Theft

My stuff was stolen out of my room as it was being cleaned. Theft

Cons: TV stations were not working, but received a nice food voucher as a comp. The shower drain backed up regularly and sink gurgled as water slowly drained. Most likely will stay again next year for event.

Clean, well maintained, comfortable.

Convenient to Waterside and other Norfolk Downtown attractions. Rooms are spacious and the view of sailboats on The Elizabeth River is peaceful.

We stayed for 2 nights and the tv did not work the entire stay. I spoke to a desk agent on the phone multiple times and went in person two times regarding this issue. No one came to the room to fix the tv after being told multiple times they’d send someone up. The hotel is dated and needs renovations. Not worth the room rate.

one of the bedsheets smelled and we were out of conditioner. We stayed 3 nights & nothing was ever done. Also you have to pay for parking

Breakfast was well prepared

The room was immaculate, the staff went above and beyond to assist and we're very friendly. We did not eat at the property. Valet service was top notch. Plenty of bars, restaurants and things to do in the vicinity.

Everything about our stay was exceptional. From check-in to check-out, all staff were courteous and made us feel like we were the top priority. Joshua, the valet personnel, was exceptional. When we arrived, he unloaded the car and talked us through everything we needed to know. We had never been to Norfolk, and were there for my Old Dominion University graduation. He was very personable and a joy to meet! I can't express enough how great our trip was! I traveled with my eight-year-old son, mother, and stepfather. There wasn't anything we didn't like!

Everything about our stay was exceptional. From check-in to check-out, all staff were courteous and made us feel like we were the top priority. Joshua, the valet personnel, was exceptional. When we arrived, he unloaded the car and talked us through everything we needed to know. We had never been to Norfolk, and were there for my Old Dominion University graduation. He was very personable and a joy to meet! I can't express enough how great our trip was! I traveled with my eight-year-old son, mother, and stepfather. There wasn't anything we didn't like!

They said they didn't do invoices , booking said to get the invoice from hotel hotel says get invoice from booking. Confusing. But not really a big deal I recommend it to anyone.

They said they didn't do invoices , booking said to get the invoice from hotel hotel says get invoice from booking. Confusing. But not really a big deal I recommend it to anyone.

The hotel was clean and staff was friendly. We would stay again.

The internet was disconnecting every 30 to 40 minutes to the point to where my wife and I just went on a walk at night. The shower was stopped up so it would fill up with water and when I went to use the handheld piece it just fell from the wall

The staff was incredible and the room was beautiful. Breakfast was included and that was amazing also love The view. The internet was disconnecting every 30 to 40 minutes to the point to where my wife and I just went on a walk at night. The shower was stopped up so it would fill up with water and when I went to use the handheld piece it just fell from the wall

We stayed one night. No hand soap in our bathroom. I requested soap from the first desk and I was told housekeeping would deliver it to our room. We never received it. Once we checked out and we asked about the soap. The front desk staff said oh we don’t have any!! Check out time is at 11:00. However, at 9:30 housekeeping started banging on the door asking if we needed services…why? Then, at 10:30 there was more banging on the door followed by a housekeeper entering our room with a key! I told the manager upon check out and she stated she would follow up with housekeeping and security! No apology or empathy for the inconvenience. Not to mention we paid almost $300 for this stay! If we are ever back in Norfolk we won’t be staying here.

They didn’t have soap in the bathroom, they didn’t have coffee and cups for the coffee maker, they didn’t clean ur room or replace bath towels

They didn’t have soap in the bathroom, they didn’t have coffee and cups for the coffee maker, they didn’t clean ur room or replace bath towels

Very good

Everyone was extremely professional. Check-in was absolutely painless. Check out was a bit hectic. Lots of people checking out, not enough staff. They really needed a key dropbox

The hotel could use some renovations as we saw water damage on the walls in our room and the inner part of the bath tub was peeling/flaking. The shower's water pressure was terrible. We had double beds and thank goodness because the sheets had black stains on one bed. Hotel staff was amazing, very helpful and personable.

Went to eat breakfast. No server in sight. I was properly sat by the host, and had small conversation with the cook. Who ended up getting me the things I needed because the server brought my drinks and then disappeared.

Clean room but some highlights of a dated building or damage. The hallway had a chunk of wall missing, the toilet tank was running (sound wise) constantly, the ceiling in the bathroom was a bit rusty and had unfinished paint, little things like that. I’d say it way average, not exceptional. Staff was neutral to kind. Parking options nearby were plentiful thankfully.

Great experience all around. I arrived early and was put on a waiting list and was able to check in early!!!!

Exceptional

Nice breakfast set up. Everyone really friendly. Convenient to everything.

Everything was great from the location to the staff.

Motel was nice and quiet. Did not eat there or park vehicle. Liked walkability

Exceptional

The parking garage is scary. The elevator is unreliable; avoid it. Pricing signs are unclear.

Exceptional

Our room was clean and comfortable, and we had a lovely view of the water.

Great location, easy in and out with a nice restaurant attached. No power outlets on one side of the bed. A hidden power strip behind the bed didnt work. Plugging in CPap and phone was difficult.

No power outlets on one side of the bed. A hidden power strip behind the bed didnt work. Plugging in CPap and phone was difficult.

THE FIRST ROOM DIDNT HAVE HEAT AND I WAS IN THEIR FOR HOURS WITH BANKELTS COLD VERY COLD UNTILL THEY DECICED TO CHANGE MY ROOM AND IT WAS A SMALLER ROOM AT THAT THEY TOOK ADVAGE OG ME NOTHING NOTHING

Breakfast not so great

Breakfast not so great

The M club breakfast was disappointing.

Yes

Excellent breakfast. Room could use some updates, tub needed to be refinished.

Room could use some updates, tub needed to be refinished.

Very good

Slept like a baby it’s clean, excellent service. Would stay there again

Exceptional

Nice Hotel. Friendly Staff. Great Location.

Jamaya at the front desk was extremely helpful in an unusual situation

The overall cleanliness appeared good until we got in bed and lifted up the comforter, we could see mold through the middle of it between the top and bottom layers in the stuffing part. It was late at night and didn't go downstairs to get another one because the wait time for the elevators was 15ish minutes. The indoor pool was cold (we stayed in March) so we couldn't swim either. For the price, I honestly expected a little better.

Room was clean, staff was friendly

Everything Nothing

Exceptional

Everything Nothing

Staff was welcoming and assisted quickly with a broken coffee maker and lack of pool towels. Elevators were beyond horrible (up to a 10 minute wait at times) and I was very unimpressed with the valet service. At arrival all but one individual was on their phone and offered no assistance retrieving a luggage cart. And upon multiple departures, we received notification the car was ready, however, it was another 15 minute wait in the lobby. Overall, staff was friendly and mostly helpful but I wouldn't choose to stay here again in comparison to other hotels nearby.

The toilet experience was a first my testicular area became wet each time I sat down on the toilet!! NEVER has this happened anywhere in my whole life!!

This is a clean, well appointed hotel in a great location. But I couldn’t give it a 5-star rating because the layout from the parking garage is confusing. We had to go through several gatherings in a couple of the banquet rooms to find the elevator to our room after entering the hotel from the parking garage. And there were no signs once you enter the hotel. So it’s very confusing. It was already late when we arrived, so it just wasn’t a welcoming experience. But our room had a great view of the water & waterside district & it was quiet & comfortable! Lastly, the employee at the coffee shop (Steam) was kind of rude. A customer in front of us asked if they had a particular breakfast sandwich & she ignored him. When he asked again, she said,”if you don’t see it, we don’t have it; that’s why I didn’t answer you the 1st time”. All I could do was shake my head in disbelief…

Breakfast was good. Valet parking was fast. But we went into the lounge for a cocktail and because they had a party they served us in plastic cups. With the price of there cocktail, it should never be served in a plastic cup.

Nothing

Everything location is great Nothing

Property has none knowledgeable about working there. No one could answer simple questions. Rude associates, no one could answer basic question like where was ice machine located.

Friendly and helpful staff Outdated, old and not very clean

No microwave in the room, the timer on the refrigerator and the low flow toilet.

Great central location.

This is one of the best Marriott's so far

Caroline and staff were great. Hotel is beautiful. Spacious.

Staff was not friendly and my room was not ready until much later than my scheduled check in time. When I tried to voice my concerns to hotel staff, they dismissed the complaints without providing any remedy. Water pressure was terrible. There are only 4 elevators and it could take up to 20 minutes to catch one during peak hours.

The room was spacious and clean. Many options of lighting The bed was comfortable enough to a get a good night's rest. The cleanliness was great. The view was pretty cool to see the ships from the window but a little obstructed. Parking wasn't included, that was my fault for not checking prior. There are two options for parking garages. We used the Waterside St garage and had to pay daily rates. It was a little confusing getting to and from the garage to the correct floor. The garage elevator didnt work. Not the hotel's responsibility.

The breakfast that was purchased when I booked the room. My bed was lumpy, parking service was bad after I paid for a valet parking, it took to long to retrieve my car. I called to try and get an early check in and the lady said my booking number and my name was listed for a reservation. I had to call booking com and they were able to get them to pull up reservation and get them to allow my early check in. Go figure.

Clean, nice staff

Clean, nice staff

Room was clean… Sink in bathroom had no Hot water all weekend! Bed and bedding has changed, Not soft as described as listed for sure!

Room was clean… Sink in bathroom had no Hot water all weekend! Bed and bedding has changed, Not soft as described as listed for sure!

great breakfast n/a

My husband and I stayed here from out of town for the first time, for the Weekend to Remember Marriage Conference. Great customer service, house keeping were great and we didn’t have to ask for anything, they made sure we had everything we needed. No complaints and we had an amazing view towards the water and boats. Walking distance to all the amazing restaurants. We will definitely be staying again

My husband and I stayed here from out of town for the first time, for the Weekend to Remember Marriage Conference. Great customer service, house keeping were great and we didn’t have to ask for anything, they made sure we had everything we needed. No complaints and we had an amazing view towards the water and boats. Walking distance to all the amazing restaurants. We will definitely be staying again

Room was in ok shape. Water coming out had many visible particles in it. Lastly, the walls are extremely thin when in an interconnected room.

Room was in ok shape. Water coming out had many visible particles in it. Lastly, the walls are extremely thin when in an interconnected room.

Staff were nice, our stay was short but the bed was stiff.

Staff were nice, our stay was short but the bed was stiff.

Very nice clean large room

Very nice clean large room

The room was very hot even when I turned the AC on and had it set to 62 the thermostat was still reading 71. Other than that the view was beautiful. I had a view of the river side and was on the 18th floor so it looked very nice at night. The amenities were good and the room was clean and smelled good. Furniture was kept in decent shape. Bed was very comfortable. Definitely would stay again.

The room was very hot even when I turned the AC on and had it set to 62 the thermostat was still reading 71. Other than that the view was beautiful. I had a view of the river side and was on the 18th floor so it looked very nice at night. The amenities were good and the room was clean and smelled good. Furniture was kept in decent shape. Bed was very comfortable. Definitely would stay again.

Only minor glitch was that there is no bell service and the valet service was very slow.

The breakfast was not included, and my booking made it seem like it was

Staff were great

Staff were great

Check in was slow and valet was by herself in the morning so took a long time

Nice room

Nice room

Staff and facilities were great. Housekeeping could do better, no trash liners in the bins and found a blood? stain on the sheets.

Staff and facilities were great. Housekeeping could do better, no trash liners in the bins and found a blood? stain on the sheets.

nothing they didnt have my room when i got there

No microwave

Room was clean, staff was friendly and accommodating

Room was clean, staff was friendly and accommodating

Clean room, great view and convenient walk to everything

Clean room, great view and convenient walk to everything

The size of the room for the price i paid.

Good area I liked everything about it

No breakfast

I don't have a single complaint

Room was fine , just restaurant was extremely slow and was not busy 1 hour wait for 4 breakfasts, seemed to be getting out room service or Togo orders before seated guests … accidentally left a extremely sentimental necklace in bathroom hanging on the shower door ( had moms ashes in it) and called hotel and stopped back but no one knew of anything turned in Very sad if someone would steal ashes

Room was fine , just restaurant was extremely slow and was not busy 1 hour wait for 4 breakfasts, seemed to be getting out room service or Togo orders before seated guests … accidentally left a extremely sentimental necklace in bathroom hanging on the shower door ( had moms ashes in it) and called hotel and stopped back but no one knew of anything turned in Very sad if someone would steal ashes

Briana was very nice and courteous at check-in.

Briana was very nice and courteous at check-in.

Friendly staff, clean room

Friendly staff, clean room

When I got on the very full elevator to leave, a hotel employee got on a started complaining to another employee about the hotel. The second employee did not engage. When the second employee got off the elevator the first employee continued to complain to the guests.

When I got on the very full elevator to leave, a hotel employee got on a started complaining to another employee about the hotel. The second employee did not engage. When the second employee got off the elevator the first employee continued to complain to the guests.

Rooms are small for the price Beds are uncomfortable and pillows are horrible

Yes

Yes

We had an excellent Stay at Norfolk Waterside Marriott. The view from our room was brilliant. We need to say a special Thank You to Caroline on the front desk. Because of the weather we had to stay extra days and she was so good at helping us. Caroline is a true asset Norfolk Waterside Marriott.

We had an excellent Stay at Norfolk Waterside Marriott. The view from our room was brilliant. We need to say a special Thank You to Caroline on the front desk. Because of the weather we had to stay extra days and she was so good at helping us. Caroline is a true asset Norfolk Waterside Marriott.

Everything was great

Everything was great

The hotel offered free parking for travelers taking the cruise from Norfolk but did not inform me until my arrival date and no rooms with the free service were available. Cost me $100 for parking 10 miles from the hotel.

The hotel offered free parking for travelers taking the cruise from Norfolk but did not inform me until my arrival date and no rooms with the free service were available. Cost me $100 for parking 10 miles from the hotel.

The staff we encountered was unfriendly, condescending, rude, mean-spirited, and highly unprofessional. We were harassed, teased, misled, and given incorrect information, which only worsened an already painful situation. At the time of our stay, we were mourning and coping with significant grief due to the recent loss of several loved ones. The staff showed absolutely no compassion or sensitivity to what we were going through, nor did they seem to care. Because of this experience, I will never book with this hotel again unless there are major renovations and the three staff members we encountered are removed or properly retrained to address their unacceptable and abrasive behavior.

The staff we encountered was unfriendly, condescending, rude, mean-spirited, and highly unprofessional. We were harassed, teased, misled, and given incorrect information, which only worsened an already painful situation. At the time of our stay, we were mourning and coping with significant grief due to the recent loss of several loved ones. The staff showed absolutely no compassion or sensitivity to what we were going through, nor did they seem to care. Because of this experience, I will never book with this hotel again unless there are major renovations and the three staff members we encountered are removed or properly retrained to address their unacceptable and abrasive behavior.

Semen stain on couch. Oatmeal looked like gravy. Pancakes were dark as if griddle wasn’t clean. Service was good. Employee attitudes were good as well.

Semen stain on couch. Oatmeal looked like gravy. Pancakes were dark as if griddle wasn’t clean. Service was good. Employee attitudes were good as well.

Perfect snd the views

Perfect snd the views

N/A

N/A

The location was great, rooms were very clean and comfortable. The staff was very courteous.

The location was great, rooms were very clean and comfortable. The staff was very courteous.

Very friendly checkin. Room was clean and the view was awesome.

Very friendly checkin. Room was clean and the view was awesome.

Room very clean. Caroline was very friendly helpful and knowledgeable

Room very clean. Caroline was very friendly helpful and knowledgeable

Broken items in the bathroom. Inside elevator doors look like puke.

Broken items in the bathroom. Inside elevator doors look like puke.

room was somewhat dated. the staff was excellent

room was somewhat dated. the staff was excellent

I'm definitely going to stay again

I'm definitely going to stay again

used valet for parking which made things simple. Very walkable to the water front area which was great. Lots of food options nearby. Staff was helpful and friendly. Room was clean. safe area

used valet for parking which made things simple. Very walkable to the water front area which was great. Lots of food options nearby. Staff was helpful and friendly. Room was clean. safe area

Wonderful experience

Wonderful experience

Very fresh, good variety of breakfast fruits. Outstanding valet parking. Staff very helpful and engaged in room check-in and assistance. Rooms were cleaned spotless!

Very fresh, good variety of breakfast fruits. Outstanding valet parking. Staff very helpful and engaged in room check-in and assistance. Rooms were cleaned spotless!

The check in took 5 minutes and the room is great.

The check in took 5 minutes and the room is great.

The room was very clean. Check in staff was courteous.

The room was very clean. Check in staff was courteous.

Clean and friendly staff

Clean and friendly staff

The place was beautiful, quiet and everything was at our fingertips.

The place was beautiful, quiet and everything was at our fingertips.

Clean rooms, friendly staff.Nice stay.Would come back.

Clean rooms, friendly staff.Nice stay.Would come back.

Amazing

Amazing

Staff was polite and helpful room was clean and the view was great

Staff was polite and helpful room was clean and the view was great

I thoroughly enjoyed my stay at the Marriott Waterside. Staff was very friendly and helpful. My room had a beautiful view and was clean and stocked with the essentials I needed for my stay there. I didn’t dine at the restaurant on site but the drinks from the bar were really good! Would definitely stay there again and would highly recommend for anyone staying in the Norfolk area

I thoroughly enjoyed my stay at the Marriott Waterside. Staff was very friendly and helpful. My room had a beautiful view and was clean and stocked with the essentials I needed for my stay there. I didn’t dine at the restaurant on site but the drinks from the bar were really good! Would definitely stay there again and would highly recommend for anyone staying in the Norfolk area

Awesome

Awesome

The room was very clean and the staff were excellent (very helpful and polite). Our club room included access to the first floor lounge and accompanying breakfast, which was also excellent. Unfortunately, the first room we were given was too hot on the first day, so they had to move us to a different room for the remainder of our stay.

The room was very clean and the staff were excellent (very helpful and polite). Our club room included access to the first floor lounge and accompanying breakfast, which was also excellent. Unfortunately, the first room we were given was too hot on the first day, so they had to move us to a different room for the remainder of our stay.

Great location and excellent service

Great location and excellent service

The room was very clean and the staff were amazing!

The room was very clean and the staff were amazing!

Safe

Safe

check in clerk was rude, shower barely worked

check in clerk was rude, shower barely worked

We enjoyed our stay, room was clean and

We enjoyed our stay, room was clean and

Cold shower in the morning with very little water pressure…

Cold shower in the morning with very little water pressure…

Clean and simple

Clean and simple

Yes

Yes

Good location

Good location

Amenities & location

Amenities & location

Everything was perfect from valet when we got there, to check in, the room was great, breakfast was awesome!

Everything was perfect from valet when we got there, to check in, the room was great, breakfast was awesome!

Great weekend getaway. Water was cold on my last day

Great weekend getaway. Water was cold on my last day

It was very nice

It was very nice

Nice and quiet!

Nice and quiet!

Room was excellent, staff very kind, valet attendant went beyond and above to help with a flat tire, deserves a RAISE! He was kind, courteous, and was always smiling!!!

Room was excellent, staff very kind, valet attendant went beyond and above to help with a flat tire, deserves a RAISE! He was kind, courteous, and was always smiling!!!

The service was good. Hotel clean and updated, though the craftsmanship of the updates looks like someone was new at painting, hanging things, etc. Linen was clean and no weird smells. Pricy parking and valet, with a confusing way to get to/from the garage to the hotel. They provide instructions on a piece of paper, because they are aware it’s convoluted. Probably need more signage around the garage and inside the hotel, which would elevate the confusion.

The service was good. Hotel clean and updated, though the craftsmanship of the updates looks like someone was new at painting, hanging things, etc. Linen was clean and no weird smells. Pricy parking and valet, with a confusing way to get to/from the garage to the hotel. They provide instructions on a piece of paper, because they are aware it’s convoluted. Probably need more signage around the garage and inside the hotel, which would elevate the confusion.

We used to stay at this hotel years ago and have such fond memories. This trip was a disappointment. The renovations that have been done took away much of the hotel’s delightful character.

We used to stay at this hotel years ago and have such fond memories. This trip was a disappointment. The renovations that have been done took away much of the hotel’s delightful character.

Just stay just missing microwave in room

Just stay just missing microwave in room

The front desk staff was very accommodating and kind to me.

The front desk staff was very accommodating and kind to me.

We were able to get checked in an hour early which was great! The room was clean and had everything we needed, and the staff were all very friendly and helpful. The only downside was that we had to pay for parking but overall it was a great experience!

We were able to get checked in an hour early which was great! The room was clean and had everything we needed, and the staff were all very friendly and helpful. The only downside was that we had to pay for parking but overall it was a great experience!

It’s been a really nice stay. Thank you

It’s been a really nice stay. Thank you

Tiffany and Joshia were THE best! Great hotel and great staff!!!

Tiffany and Joshia were THE best! Great hotel and great staff!!!

We canceled the booking due to arriving at 3:30p waiting until 5pm to get the wrong room. They never read the notes on our order.

It was wonderful

The room was in okay

Easy check in, clean and well appointed room.

Clean room very nice

I was awoken by a knock on my door at 10pm. Before I could answer the door, the person

everything was perfect and amriah at breakfast was wonderful

Great

I wish they would have self serve coffee.

Nice room, nice staff

Staff was excellent

Yes,yes

Cleanliness, staff accommodations and parking was super easy.

The staff was incredible... absolutely top notch people. And the location was amazing.

Amazing staff and manager!

Great location, safe, and excellent location to all of the best amenities in the area

Room clean, staff was great, Caroline the supervisor was amazing! Great location with activities.👍👍👍

Excellent

The hotel was clean and service was impeccable. Close to everything in walking distance.

Staff very pleasant and courteous. Room was quiet

The room was very clean, staff was friendly.

Staff helped with a room.

Clean room, great staff, convenient parking, and breakfast was delicious.

Clean room and friendly staff.

Parking not on premises and the hotel does not provide parking

*

Expedia, our paperwork showed we paid and it was processed. Hotel didnt show it so we paid twice

My room smelled like smoke and that smell was in the linens as well. I became sick even after getting fresh linens. There were also alot of strange noises from the A/C unit that made it very difficult to relax as well. Customers service was good.

Several options to choose from.

Yes great selection

The only thing that wasn’t great was that the pool wasn’t open when k checked in the receptionist was really sweet she told me where everything was and even told me that there are some nice places in walking distance around the street corner very sweet I wish I remembered her name but I don’t but this is definitely a nice place to go highly recommend

I liked the location in downtown Norfolk, which was 10 minutes from the Old Dominion campus. The hotel is also very close to Granby Street which has several good restaurants within a 5-10 minute walk. The room was clean and comfortable. The lobby has a small Starbucks and is very bright and open. The staff was welcoming. The parking was either valet or there is a parking ramp which is conveniently attached to the hotel. We used the $33/night valet service the first nights until we got our bearings. The ramp was $13/night. We were happy with our stay.

THANKS to Ms Caroline Mann for a wonderful check in/between to check out process, she’s very helpful. Thanks again.

Easy check in, front desk was great. Had issue with shower but mainly a “user error” and they helped no problem

Beautiful hotel

Xxxx

Staff were very helpful.

3 hour wait to check in. Not given room I booked.

yes

This hotel was awesome the people were so nice, the rooms were clean and beautifully laid out.

That was a little disturbing. We were going to eat at the restaurant but after seeing that we opted not too

Did not have a very good experience. Had to wait over two hours beyond check-in time for our rooms, did not receive the requested room types that we had reserved. Towels in the room were filthy, when we stepped on the bathroom floor water came up between the floorboards. Front desk, staff was not apologetic and not willing to compensate. Eventually spoke with management and they did provide appropriate compensation. Not sure we would stay there again.

Arrived with a small child at 2pm and didn’t get my room until 7pm. I booked months in advance.

Had a work event there this weekend and it was a very nice place to stay, good location to night life in the area, easy parking, and good service from the staff.

I love this Marriott. I have stayed here several times and they exceed my expectation everytime. There staff is friendly and the rooms, hotel and staff are always clean and well put together.

Everything was over and above, very couteousa, friendly fun staff

The property was very clean. The location was good for walking to nearby restaurants.

We really disliked the glass door for the bathroom. We always leave bathroom light on during the night, but close the door most of the way. Through the tinted glass door our room was then MUCH too bright during the night. Also, mattress was just okay.

Pillows too hard and firm for comfortable sleep. Also, temperature maintained at about 68 degrees throughout property, too cold for comfort.

Nice location. Facilities are a little dated but room was very nice. Some additional deep cleaning needed in room.

Bed pillows are hard and too firm for good night's sleep

Nice place to stay. Great view!

Nice hotel

Everyone was wonderful and accommodating. The stay was absolutely lovely and I would definitely return.

Nice restaurants within walking distance from the hotel. Don't forget to ask about "Fred", a free shuttle service provided by the City of Norfolk. We tipped the driver of course; who was a very knowledgeable man extremely good at his job who shared points of interest about the City on our ride.

I stayed overnight on a business trip. I had a few challenges checking in - it seemed their card reader couldn’t read my cards. After that snafu, I found the hotel to be nice, clean and quiet. The hotel was in a good location just a short walk to my meeting. Looking out my window I noticed a little waterfront district, and it was a nice place to spend some time that evening. It was a little tricky to find it, but I had a nice breakfast in the restaurant the next morning. Overall, a great stay.

Great location.

Loud talking in the room adjacent to ours.

I got the wrong room. I paid for river view and got partial view. The bathroom was awful. It had a tub that was peeling and a the tub stop was broken.

Very accommodating absolutely loved !

Door lock frequently malfunctioned. Soap dispenser in shower missing. Good view. Fast elevator. City parking garage @$13/day very accessible.

Caroline is the bomb.

It’s been a while.

Overall, it was just okay. The bathroom door was the hardest door to slide open and shut. We had to use our entire body to move it. My grandma barely could at all. We continually had to ask for towels for 4 people after housekeeping came in even though they knew 4 people were staying. The middle console between the beds didn’t work for the first 3 nights and then suddenly it did. The staff were friendly and the hotel was clean. The rooms were quiet at night. We liked that there were many options within walking distance from the hotel for food.

Downtown

We had a wonderful stay. The hotel was beautiful. We stayed in a Riverview suite on the 18th floor. The room was clean and well maintained. The rain head shower, hot water and water pressure was on point!!! We found the bed to be extremely comfortable. Room service has some great options on the menu. I’d personally recommend the personal pan pizzas! The indoor pool is on the 6th floor with beautiful views through the glass vaulted ceiling. Water was cool, but quickly became comfortable. We were here Labor Day weekend 2025, but the pool was mostly empty when we used it. Lots of dining and shopping options on the area. The breakfast was included in our stay (as an add on we purchased while booking our stay). Lots of options including an omelette bar. Check-in and check-out was fast and smooth. All of the staff were polite and professional. We will definitely be back again!! Thank you.

Good location to the waterfront.

Room was not equiped with Microwave.

Front Desk Staff was awesome! Super friendly!

Great stay in a nice area!

No issues

I have visited 3 Marriot facilites in the past 6 months. The only hotel that met standars was in Dulles Airport. The other 2, Charleston WVA and Norfolk was in terrible shape in need of adult size toilests, paining and new carpet. In the past i automatically choose Marriot, I

My family and I went there for the Norfolk waterfront Jazz Fest. Loved that hotel was just a block away from jaa fest. Multiple places to eat and great sightseeing.

Clean, friendly Staff, easy parking, all around great service

great hotel and friendly staff. Overall, the hotel was clean and well-staffed with great service

Room was small for the money housekeeping never came.yo hg

The eggs are overcooked they taste very old every day.. replenishment was very lackadaisical must be better

We really enjoyed our stay..The only complaints is that the walls are so thin and we heard our neighbors entire conversation….That was so uncomfortable I didn’t want them to hear my husband and I happy time 😉😩

Convenient for waterfront experiences.

The hotel is too cold. Its freezing walking through the hotel. I put the temperature of my roomon 76 to counteract the temperature walking through the hotel. Its not good to need a jacket to walk throygh the hotel and its 80 degrees outside. The front desk, breakfast food service was excellent. The rooms needed better linen service. Not enough towels and the cleaning people come before checkout time and disturbed us everyday at 10a.m. We had a 2 day stay.

There was an issue or two with my toilet’s handle not working properly. I ask for maintenance and they never came. The ironing board didn’t work properly as well.

Great property and congratulations can’t convenient to event.

No free parking

Yes

Great breakfast, nice bar, good location although pricey, good valet service

Great stay. Staff was great and the room was clean, neat and fresh. Plan to stay next year but longer

It was great hotel n about 25 mins from beach nice area n parking was not included but convenient walkable

Food options are convenient. Bed was comfortable and the rooms and bathrooms were in excellent condition.

It was good to be able to walk from hotel to cruise port.

I thought the hotel would have been in better shape. The body soap container was never filled had to call down to front desk to request. The floor was never swept I was disappointed The pool wasn’t ready to swim it was low and frothy The management and front desk were respectful and helpful

My first time in Norfolk. It's a beautiful city and the hotel was centrally located, across from the water and easy walking to eat and shop. The restaurant in the hotel was pretty good.

The room curtains are torn/shredded and no employee has noticed?! shower area needs scrubbing and carpet needs cleaning. We requested coffee and cups which were never delivered, which was good - the coffee sucks. We reserved a king size room for 5 days and were provided two bath towels. Tissue box had six tissues pushed into the box resembling a flower but once those were used, the box was empty. It’s a good hotel but needs a makeover and better customer service. BTW, whoever decorated the elevator waiting area should have used more index cards.

I will be returning next year for my birthday. Anytime I stay in Norfolk I will be staying there. Thank you AGAIN Caroline, from one Leo to another.

The service was amazing. The people were very friendly. I even locked myself out of my room and the front desk was very helpful. The hotel was clean, parking garage was easy to get in and out of. The restruarant had fast and friendly service. I would definitely recommend this hotel.

Brief stay, but sweet.

Stains on the sheets and the shower wand was broken. Expected better for the price.

Hotel is slightly old but it’s very clean and the staff is accommodating

Staff was friendly and efficient. I don't like the not making the room up, they missed it on day 2. But room was large, bed okay, having a desk with outlets was awesome for a road warrior. The restaurant was a different story, service was rotten. The wait staff were standing in the back behind a wall talking and did not bother to poke there head out to see if anyone was waiting. The menu was pricey and limited.After waiting a few minutes, I walked back and asked them if I should seat myself. I had the salmon and it was excellent.

Everything was easily accessible and the staff genuinely seemed friendly and happy to help with anything.

The bed was so comfortable

We booked a river view room two months in advance but were given a room facing the parking deck. They had no other rooms available. Also, you would think with how much we pay for the room that breakfast would be included. But overall we enjoyed our stay. The staff were great and the room was spotless. We will continue to book this hotel.

Pretty outdated, smelly elevator

Easy check in, kind and attentive service, super convenient

Great place to stay for events at Waterside and an easy safe walk to The Norva. I scored this for a little less than the courtyard price and it came with a better location and water view. Pro tip: Self Park directly across the street but don’t forget to scan your room key!

Satisfied

Most annoyingly, the toilet in our room was very loud, but did not work very well. My low-flush at home works much better. There were mechanical problems (the AC did not work in some parts of the building, the phone did not work in our room) and during the convention, some rooms were not supplied as requested. The staff was very friendly and helpful, but there were some things they just could not fix.

The property and the room was beautiful. The only issue was the toilet but we was there only for one night so it wasn’t that much of an issue.

There was a huge spot of mold in the bathroom over the sink that was disturbing otherwise it was great with an excellent view of the water.

Beautiful property with friendly staff. Would definitely stay again.

It’s a nice hotel. Just not as clean in the rooms

Zero water pressure in both shower and the sink

Had an overnight bach celebration and we so enjoyed our stay here. Beautiful room view and location to enjoy the city

I recommend this location.

No night light in the bathroom. Otherwise very nice.

Fine stay, close to activities

Everything was good except for check in. There was a long line in front of us and it took around twenty minutes to do it

Overall great stay

Loud, unproper language Teenagers

Very nice staff. Great customer service. Valet was extremely helpful when looking for an alternate route to Waterside District. Room was updated and a wonderful view of the river.

The hotel was old, neglected, and dirty. Towel bars were broken, wallpaper was peeling, marks on the wall in several places and light switches did not work properly. The elevators smelled like urine. The beds were uncomfortable and we could hear hotel room doors, slamming shut and housekeeping vacuuming other rooms as early as 7 AM. It was not a pleasant experience and was quite surprising for a Marriott.

Clean facility across the street from a mall with a movie theater, Dave and Busters and plenty of dining options.

Friendly staff

Great view with in easy walking distance to restaurants and water front.

Great location to the District. And the hotel was a great place..but for the amount of the hotel there should be a free parking past..for 2 days it was an extra $40 that was unexpected

Customer service was magnificent and the cleanliness of the property was impeccable! I will definitely be booking in the future!

Wish i had a higher floor but it was basically a full house

Nice city view of the water side. Parking was unpleasant due to fire works at waterside on the 4th. Enjoyed stay. Walking distance to restaurants. The restaurant downstairs in hotel was great. Accommodated my food allergies.

Can always improve better

Beautiful views and centrally located. Breakfast was delicious. The staff was very friendly.

Unfortunately, this hotel did not honor the rate promised with my hotels.com booking with the pay-at-site option. They charged me a higher nightly rate, and it felt like it was attempted to be hidden as they gave me a "blank" receipt at check out that stated I paid with cash (I did not), but then charged the higher amount to my card still. Later when prompted, they gave me a receipt with the higher nightly cost written, but kept passing me around and promising call-backs to rectify the situation, but they never called me back and never offered a solution or explanation. I am still calling the hotel to fix this, but I cannot get any help. The stay itself was decent, the walls are very thin (I could hear everything my neighbor was doing, even the sound of hangers moving), but the room was clean, the beds comfortable, and the location convenient. I would have been happy with my stay if it was not for the overcharge.

Everything was great,

Cleanliness of property and location.

There was not many options for breakfast for price being charged!

Great trip to Norfolk. The hotel was great. Close to the battleship and restaurants.