La Quinta Inn & Suites by Wyndham Norfolk

The room needed vacuuming and dusted. The front desk staff were nice.

Exceptional

Very good

Parking was safe & easy

This hotel was dirty and not maintained at all. We found a half eaten burger behind the bed. Everything was so dirty including the entrance of the hotel. The fact they charge $250 is a slap in the face considering the state of the hotel. Please do not waste your money at this hotel.

Very good

The breakfast was not consistent but good for travelers. The location is perfect No omelette at breakfast...

The staff was very very helpful and kind. I will definitely stay there again the next time I cometo town.

The property was kept. The room was clean, customer service was very good. I would stay again or recommend to a friend. Minutes away from shopping area.

Very good

Room was clear and ready to be occupied. Staff was friendly and helpful. Provided breakfast was well prepared. Pool was closed and being repaired and would have liked to know that before reserving.

Great location which is right off the highway. The room had a very bad smell. When we arrived at our room it had a weird smell. It smelled like dirty wet carpet. The smell remained even after I sprayed deodorizer. There was no remote for the tv.

everything was great except the mattress was lumpy Breakfast

Breakfast

Exceptional

Exceptional

The location was ok The location was great but the fact that is smelled only of weed was horrendous. Especially with small kids. When we got to the room we discovered the sheets were dirty and stained. The drain was clogged and you could see hair coming out. When we asked the front desk to get our sheets changed we were met with sassiness and an unwillingness to do the most basic thing there. So we asked to have our stay voided and we went somewhere else. Which was followed up by arguing and telling me we can’t get any money back. I don’t know who that lady was but she doesn’t need to work in an industry where is relies on customer service. She is not good at her job.

The location was ok The location was great but the fact that is smelled only of weed was horrendous. Especially with small kids. When we got to the room we discovered the sheets were dirty and stained. The drain was clogged and you could see hair coming out. When we asked the front desk to get our sheets changed we were met with sassiness and an unwillingness to do the most basic thing there. So we asked to have our stay voided and we went somewhere else. Which was followed up by arguing and telling me we can’t get any money back. I don’t know who that lady was but she doesn’t need to work in an industry where is relies on customer service. She is not good at her job.

BEWARE: PLEASE STAY SOMEWHERE ELSE. This hotel is dirty and poorly managed. Expired milk at breakfast, hallway and room smelled like weed, cockroaches, dirty sheets, clogged drain, key doesn't work for pool or fitness center...I could go on and on. Take your hard earned money elsewhere!

Everything was great

Only stayed here because our flight got canceled last minute and it’s like 7 min away from the airport. Felt dirty, very noticeable stains on bed sheets/ bedding/ pillow cases.

Very poor

Exceptional

Exceptional

The staff was wonderful but the property needs a makeover, if they want to charge what we paid. Since when did you bump over $250 for a night!???

The staff was great There was a pervasive smell from maybe the cleaning products that reminded me of marijuana and in the end gave me headaches.

The staff was great There was a pervasive smell from maybe the cleaning products that reminded me of marijuana and in the end gave me headaches.

I thought Virginia was supposed to be a Southern state but Southern hospitality was missing at this place. Perhaps they just had a dry sense of humor. While the location is convenient, the hotel could use some updating. The breakfast was lacking and they only clean rooms every three days. I think I'll stay elsewhere.

Superb

Needs some work Outdated

That the room was clean and didn't smell. It was close to our destination. The service was not pleasant. No smiles or happy attitude. Sometimes the desk was completely abandoned. There's no restaurant. There's no local directories of attractions or restaurants in the room. No phone book. Some of us out here in the world still don't have a smartphone. Last time I checked the yellow pages was still a free book and how inconvenient is it to put a small binder in the room with menus for local restaurants? One of the outlets didn't work where the coffee pot was, had to move it. The streaming box was unplugged when we got there. I don't understand why this hotel room was $300+ per night. It was NOT worth that much. $150 at most which is where it was not too long ago.

Superb

Needs some work Outdated

That the room was clean and didn't smell. It was close to our destination. The service was not pleasant. No smiles or happy attitude. Sometimes the desk was completely abandoned. There's no restaurant. There's no local directories of attractions or restaurants in the room. No phone book. Some of us out here in the world still don't have a smartphone. Last time I checked the yellow pages was still a free book and how inconvenient is it to put a small binder in the room with menus for local restaurants? One of the outlets didn't work where the coffee pot was, had to move it. The streaming box was unplugged when we got there. I don't understand why this hotel room was $300+ per night. It was NOT worth that much. $150 at most which is where it was not too long ago.

Superb

Exceptional

Good location and friendly male front desk attendant. The refrigerator in my room was broken when I got there. I informed the lady at the front desk and she stated that there is no maintenance there but will put a not for it to get fixed. I had medication and baby milk that needed to stay cool is the reason I needed the refrigerator. My entire time I stayed I never got a new refrigerator and had to keep filling the ice bucket up with ice in order to keep the medication and milk cool. Aldo didn’t get any room service for new towels.

Bad

Clean and comfortable . Easy location . What I needed for just one night Breakfast could be better

Breakfast could be better

I did leave a message for the manager about the cleanliness of the room. Further the water in the sink was a trickle so I couldn’t even shave or thoroughly wash my hands. I shouldn’t have stayed there and I should receive a full refund from Expedia.

I was supposed to get a non. Smoking room and they gave me ice smoking room. It was extremely bad Then, the people next door were banging on the walls.The entire night, so I got no sleep

There are better choices in the immediate area.

The Quality of Room The lack of help when calling

The Quality of Room The lack of help when calling

Exceptional

Exceptional

My check in was great, the hallway smell like weed on my floor. My room was very clean. The parking lot was fine. I did not stay for breakfast.

Comforters, pillows, and towels were visibly dirty. I had to run to target to purchase towels an cleaning supplies for the bathroom. The air conditioner didn’t work. Staff came fixed air conditioner right away an gave freshly washed bedding. However some stuff just should be automatic like clean bedding an towels. Breakfast was delicious a location of hotel was literally close to shopping centers restaurants a Chrysler hall.pool was murky so we passed that activity. Overall decent stay because the staff was very helpful, breakfast was good, and the location of hotel was amazing cause it was close to the shopping outlets. I would stay again

Good

Very good

Price, nice staff Cleanliness could have been better, especially in our bathroom.

Good

Price, nice staff Cleanliness could have been better, especially in our bathroom.

Close to stores and restaurants. Carpet

Close to stores and restaurants. Carpet

Exceptional

The staff was great, location is good My sheets, blankets were old n dirty looking, hair left in the shower, refrigerator was not working

The staff was great, location is good My sheets, blankets were old n dirty looking, hair left in the shower, refrigerator was not working

There was literal blood residue all around the room. I went to inform the front desk and asked for a new room- no issues with the request. But she didn’t ask for any details.

Exceptional

The room was very comfortable and the breakfast offerings very good. Although advertised as non-smoking, there was the odor of nicotine tobacco in the room and cigarette burns on the curtains.

Although advertised as non-smoking, there was the odor of nicotine tobacco in the room and cigarette burns on the curtains.

Dirty dirty dirty room where drains were clogged, dirty towels from previous users left in bathroom and terrible internet.

Passable

We were assigned from 314. My son was in 312. We turned off our nightlight and turned it back on and lost all the power on 1/2 of the room the night Desk person had no clue how to handle things and was extreme in his gestures when he got frustrated. Eventually, after about 45 minutes, he moved us to room 310. My son was in 312 and they had trash and other items all over the room like it hadn’t been cleaned. We were definitely displeased with our stay and disappointed as we usually can rely on the La Quinta name. Checking out we mentioned the electrical issue to the front desk staff and there was no note made of it anywhere by the previous night staff. It’s concerning that there’s an electrical issue that was not investigated and that could be a extreme safety issue.

The breakfast and breakfast attendants were nice.

I did mention the french fry thing to the front manager after I checked out though and he got right onto fixing the problem. Overall nice and comfortable stay for the price I paid.

Staff rude

Hotel itself was ok but staff charged me for room at check-in even though I paid in full online before arriving. I have to wait up to 5 days to get my refund. No apologies. Poor customer service.

The staff was super nice and friendly. The room especially the bathroom was horrible. There was mold on the shower curtain. The cover for the shower head was off and you could see in plumbing behind the wall. The hallways reeked of weed even though there are signs stating not to smoke on the property. I will not be staying at any LaQuinta after this stay.

Over all stay as fine. Staff was wonderful. Cleanliness of the room could be improved.

AVOID! COCKROACHES AND BLOOD-STAINED PILLOWS: Blood-stained pillows were found at check-in. Filthy room with spider webs and a toilet uncleaned from previous guests. The toilet was broken for 48 hours. Huge cockroach found on headboard.

Poop and breakfast

The room was okay but ass u look closer you’ll see little things like the tub floor was black the bed sheets had blood on them floor was really dirty like hasn’t been swept or anything front desk lady was rude the whole time even when I called and booked my stay bad costumer service 0/10 DONT recommend that

Please improve the breakfast it sucked.

Place was full of roaches and mice traps everywhere had to move from one room to another just to go to another hotel to stay

The room wasn’t clean s prior to my arrival. The sheets looked as if the bed was made but not changed from previous guest. I reached out to the property manager that the front desk had displayed however no return call. The attendant 1st thing mentioned after my complaint that she did not have any other rooms, I asked for clean sheets and changed the bedding myself. Please go to Home2 directly up the street if you plan on visiting this area.

The price and location is what drew me to this hotel. The common areas seemed very clean and well kept and it has decent amenities including free breakfast. The only thing it was missing was an airport shuttle. However, I didn’t actually get to stay in this hotel. I arrived after midnight after an extremely long day of travel and the only room they had left had what appeared to be some sort of cleaning material all over the carpet in the room smelled like wet dog and vomit. The fact that the key cards would not open the door even after they reprogrammed them several times, and only the manager’s key card would open the door should’ve been an indication that the room was not read available for use, but it had never been notated in their system that it was not available. The front desk staff was very friendly and worked to help me find another hotel, but I should’ve never had to have been in that position to begin with.

Room was dirty with old towels throughout the room, clogged shower and sink with very poor internet connection

I like the staff, they were friendly, Stephanie in dining services was great. The food was moderate, my daughter and husband had gotten sick from the eggs and meat they provided, The hash browns and hash tots were luke warm, not hot.

Staff very professional and responsive to our needs. First room the AC did not work and had to be moved to another room. In this room the refrigerator did not work and the tub faucet would not turn off. The entire elevator shaft and second floor smelled of marijuana. The facility itself needs some work done - starting to get run down and dated.

The hotel is good clean and condusive but the rooms are not sound proof

Clean rooms

We got stuck in a snowstorm and had to stay for 2 extra days, and they were very accommodating.

The properties close to where I needed to go location was good The parking lot was confusing getting out military highway has changed a lot, but it’s OK

No complaints

Getting out of the parking lot anytime near rush hour is crazy

This property needs TLC

The location near target and Walmart I did not like the property. Our room looked very dingy and not up to par. We had stains in our bed and chair and we didn’t even have a comforter like a regular hotel, it was thin sheets and a blanket.

The staff was amazing Everything was amazing

Very good stay

Not as great as shown

There's no airport shuttle. The staff was very nice. Cleanliness was below average. The bed was very clean and comfortable. Out bathroom had tile that hadn't been properly cleaned for some time. The shower needed some upkeep. The hall smelled like smoke. The elevators hasn't been cleaned in awhile, this should be easy to properly clean daily. For the full price of $146, i definitely over payed. I won't be staying here again. I will say that the place did feel safe.

Room smelled of cigarettes, and dirty

Everything was above par and the check in process was quick and easy

The staff at this location is excellent; friendly, professional. The room was nice; plenty of space, bed was comfy, safe in the room, ironing board and iron, clean. The amenities were great; the grandkids enjoyed the pool, there's a gym, and free breakfast was offered, but we had to cut our stay short because one of the grands got sick. The only real issues that i can note are that the shower curtain wouldn't close, so we flooded the bathroom floor quite a bit when we showered, the fridge was uneven and not very cold and i was unable to locate the dial to turn it down, and it would've been nice if we could've opened the window because it was a very nice day. Overall, the grandkids and i give it an 8.5/10.

The front desk person when I checked in and when I checked out were very friendly. When I got to my floor, the hallway smelled like animal urine. I got into my room and it wasn't as prevalent in there so I thought I would be able to endure since I was just in town on a quick presentation trip. Upon further review of the room, it was clear that the housekeeping staff had not cleaned it well. I wiped down surface areas myself and they were very dirty. Additionally the tub was filled with someone else's hair and the toilet and walls had debris on them and the floor was very sticky. When it was time to go to bed, the environment was quite loud. Lots of transient traffic. I went down at 3:00 in the morning to try to get some assistance from the front desk, as the room phone was broken. The person then launched at me from behind the counter being frustrated that many people had asked him to move on a night where the hotel was full. I decided just to stay up and get ready for my conference with the plan of exiting the next morning. Kim was the woman I talked to who wrote my concerns down and was apologetic. I am concerned though that the night person supposedly has dementia. I am truly grateful I had the means to be able to find a nicer hotel in Virginia Beach, but the lack of cleanliness in the hallways, the elevator, etc. was truly disappointing. The hotels.com agent was great and getting most of my money back for that experience. I will never stay there again!

The room was clean and the staff was great. However I won't be staying there again because the overall cleanliness is not good.

Staff was rude. Hotel is rundown.

Everyone was nice and hotel food was good

The room was spotless

The staff was nice the room was okay. The guests were sketchy.

The staff was nice the room was okay. The guests were sketchy.

I I would have given five, but there was no baggage carts and the front desk person wasn’t very friendly. Also, their printer wasn’t working and I couldn’t print cruise passes. The front desk wasn’t overly helpful and resolving that issue. It did get resolved, but it was a struggle.

I I would have given five, but there was no baggage carts and the front desk person wasn’t very friendly. Also, their printer wasn’t working and I couldn’t print cruise passes. The front desk wasn’t overly helpful and resolving that issue. It did get resolved, but it was a struggle.

The room was clean and one particular gentleman is always professional, he always smiles and greet me every time I come there. His name is Larry but I didn’t get his last name but I want to give a special thank you to him

The room was clean and one particular gentleman is always professional, he always smiles and greet me every time I come there. His name is Larry but I didn’t get his last name but I want to give a special thank you to him

The manager didn't contact me regarding the matter and I dealt with the small room for FOUR days.. The treated me as If I wasn't there.. I understand it was a holiday weekend and we all made reservations for occasion in our life so don't treat it like its nothing to you...Your running a business so treat everyone with respect. COMMUNICATION goes a long way... Terrible Weekend.

The manager didn't contact me regarding the matter and I dealt with the small room for FOUR days.. The treated me as If I wasn't there.. I understand it was a holiday weekend and we all made reservations for occasion in our life so don't treat it like its nothing to you...Your running a business so treat everyone with respect. COMMUNICATION goes a long way... Terrible Weekend.

Room spotless , great staff

Room spotless , great staff

Kim was wonderful at front desk. I wasn’t happy the housekeeper opens my door, with the don’t disturb sign put out, and then knocks as she yells in at 10:10am (prior to checkout). I yelled over, because I was not dressed, that I’m staying another night and I have paid. She comes back 5 minutes later and opens it again without knocking and yelled in the door, so whole hall can hear, that I HAVE NOT PAID and I need to do so. She was wrong and I had. This is after elevator breaking, move from Wheelchair room to one that has scraped up my steering parts on my chair ($900 chair I just bought! ) and a roach. Still had to pay for the two extra nights I needed. Kim was great and a couple of her staff made the rate go from 1. A discount or something. I can’t even shower. Sponge bath only. Stayed 4 nights.

Kim was wonderful at front desk. I wasn’t happy the housekeeper opens my door, with the don’t disturb sign put out, and then knocks as she yells in at 10:10am (prior to checkout). I yelled over, because I was not dressed, that I’m staying another night and I have paid. She comes back 5 minutes later and opens it again without knocking and yelled in the door, so whole hall can hear, that I HAVE NOT PAID and I need to do so. She was wrong and I had. This is after elevator breaking, move from Wheelchair room to one that has scraped up my steering parts on my chair ($900 chair I just bought! ) and a roach. Still had to pay for the two extra nights I needed. Kim was great and a couple of her staff made the rate go from 1. A discount or something. I can’t even shower. Sponge bath only. Stayed 4 nights.

Elevator broke and they wouldn’t fix it right away. Took me from a nice king handicap room (in wheelchair), on 4th floor to one on bottom floor I could not move in. It wasn’t staff fault. They did what they could do. Then saw a roach on dresser and killed it. I’ve stayed on 4tg floor before and loved it. This stay not as happy for sure.

Elevator broke and they wouldn’t fix it right away. Took me from a nice king handicap room (in wheelchair), on 4th floor to one on bottom floor I could not move in. It wasn’t staff fault. They did what they could do. Then saw a roach on dresser and killed it. I’ve stayed on 4tg floor before and loved it. This stay not as happy for sure.

Staff is always friendly and helpful. I have stayed over 25 nights at this hotel in the last 8 months. For people on a budget, this is a must stay!

Staff is always friendly and helpful. I have stayed over 25 nights at this hotel in the last 8 months. For people on a budget, this is a must stay!

House keeping banged on the door at 9:30 am, again at 10:30 am. Used body towel was hanging up on the bathroom door hook.

House keeping banged on the door at 9:30 am, again at 10:30 am. Used body towel was hanging up on the bathroom door hook.

Clean room and courteous staff

Clean room and courteous staff

The staff was very pleasant and it’s always a pleasure when I stay at LaQuinta

The staff was very pleasant and it’s always a pleasure when I stay at LaQuinta

It was ok

It was ok

nice

nice

Room was very out dated, noisy, breakfast bar the coffee machine was broken, no coffee and juice was out , not the most enjoyable stay but made it through, not to mention the mold in the bathroom, won’t be coming back

Room was very out dated, noisy, breakfast bar the coffee machine was broken, no coffee and juice was out , not the most enjoyable stay but made it through, not to mention the mold in the bathroom, won’t be coming back

Great staff

Great staff

The room was amazingly clean. The front desk staff was very nice. I definitely will be going back.

The room was amazingly clean. The front desk staff was very nice. I definitely will be going back.

I loved it! AWESOME Customer service!!

I loved it! AWESOME Customer service!!

All adequate

All adequate

Great service

Great service

My kids and I travel all over the country from tennis tournaments/ training and we travel the world often. We are in VA beach constantly. We are elite and diamond Marriot and Hilton members. Made this big mistake of booking a Wyndham hotel on a whim. Never again - and shame on Expedia for even promoting them to me. Expecting a mother to find a new hotel with her two young kids (who trained all day) at 7pm at night, makes this hotel employee (Amanda I think her name is), a cold-hearted person that has no place in the customer service industry. Expedia should not promote this hotel

My kids and I travel all over the country from tennis tournaments/ training and we travel the world often. We are in VA beach constantly. We are elite and diamond Marriot and Hilton members. Made this big mistake of booking a Wyndham hotel on a whim. Never again - and shame on Expedia for even promoting them to me. Expecting a mother to find a new hotel with her two young kids (who trained all day) at 7pm at night, makes this hotel employee (Amanda I think her name is), a cold-hearted person that has no place in the customer service industry. Expedia should not promote this hotel

A desk staff member was at the desk and friendly when he met us at our late check-in, breakfast was fresh and delicious. Only one complaint: the heater did not warm up at all, but we were too tired to make an issue of it. But the room was excellently clean!

A desk staff member was at the desk and friendly when he met us at our late check-in, breakfast was fresh and delicious. Only one complaint: the heater did not warm up at all, but we were too tired to make an issue of it. But the room was excellently clean!

Perfect

Perfect

Great Customer Service. Clean rooms . Awesome amenities.

Great Customer Service. Clean rooms . Awesome amenities.

The room was not clean upon arrival around 8pm. My only options were to leave and get refunded or it had to be cleaned, luckily there was an employee decorating that night that cleaned it all. I was not able to find something that night so I am grateful for her. Besides that everything was great after that was settled.

The room was not clean upon arrival around 8pm. My only options were to leave and get refunded or it had to be cleaned, luckily there was an employee decorating that night that cleaned it all. I was not able to find something that night so I am grateful for her. Besides that everything was great after that was settled.

The clean room, staff and the amenities were all very good.

The clean room, staff and the amenities were all very good.

Other than the front desk lady stac

Other than the front desk lady stac

Everything was great even the breakfast

Everything was great even the breakfast

GREAT STAFF

GREAT STAFF

I had room #402, it was dirty all the way around. Water marks on the walls in the bathroom, dust on headboard, old cups beside the bed, stained towels, baseboards thick dust, carpet stainssafe didn't work, ran out of decaf, creamer, milk and cereal, elevator for dirty, con webs on ceiling, mold on shower floor. The space was good, sheets were clean, plenty of storage, extra pillow and blanket, all the staff was nice except a blond head black lady.

I had room #402, it was dirty all the way around. Water marks on the walls in the bathroom, dust on headboard, old cups beside the bed, stained towels, baseboards thick dust, carpet stainssafe didn't work, ran out of decaf, creamer, milk and cereal, elevator for dirty, con webs on ceiling, mold on shower floor. The space was good, sheets were clean, plenty of storage, extra pillow and blanket, all the staff was nice except a blond head black lady.

We had a nice stay. Only one hic-up. Our TV didn't work. The staff was very nice and tried to get it to work, but were not able to do so. They were going to send a technician, but it got late and we were tired. We called the desk and told them that we were ok going to bed at that point. They said they would do what they could to give us some kind of discount for not having the TV. Couldn't have asked for anything else.

We had a nice stay. Only one hic-up. Our TV didn't work. The staff was very nice and tried to get it to work, but were not able to do so. They were going to send a technician, but it got late and we were tired. We called the desk and told them that we were ok going to bed at that point. They said they would do what they could to give us some kind of discount for not having the TV. Couldn't have asked for anything else.

Staff

Staff

Bed stink really bad

Bed stink really bad

The polite and helpful staff

The polite and helpful staff

Yes

Yes

Rooms that allow pets should not be across from non pet rooms. Im allergic to dogs and afraid of them. So to open my door to be met with a very karge barking dog was traumatizing.

Rooms that allow pets should not be across from non pet rooms. Im allergic to dogs and afraid of them. So to open my door to be met with a very karge barking dog was traumatizing.

The staff, especially Stacey at the front desk and the maintenance staff that clean tge rooms. I really enjoyed my stay the three weeks I spent there waiting on my home to be ready to move into.

The staff, especially Stacey at the front desk and the maintenance staff that clean tge rooms. I really enjoyed my stay the three weeks I spent there waiting on my home to be ready to move into.

Clean room

Clean room

Its was nice

Its was nice

Didn’t get no sleep and had to take a nap in the parking lot so I could get on the road

Didn’t get no sleep and had to take a nap in the parking lot so I could get on the road

My room was very clean, bed was comfortable. All the staff were great especially Stephanie for breakfast. My only complaint is with the weak wifi signal in my room. Oh also the the black woman with the short blonde hair was not very friendly when I checked in at night.

My room was very clean, bed was comfortable. All the staff were great especially Stephanie for breakfast. My only complaint is with the weak wifi signal in my room. Oh also the the black woman with the short blonde hair was not very friendly when I checked in at night.

Everything was good staff was very good 👍

Everything was good staff was very good 👍

The staff is excellent especially Larry at the front desk !!!! Over and above

The staff is excellent especially Larry at the front desk !!!! Over and above

Clean room. Good bed

Clean room. Good bed

I like this Inn because of the staff and location

I like this Inn because of the staff and location

I love how helpful and safe my day was

I love how helpful and safe my day was

Good price and friendly staff

Good price and friendly staff

The staff was not nice they were not helpful they were not pleasant at all! There was no real breakfast just powdered eggs left, with plenty of time for more to be brought out. My tub leaked through the entire night, there was an issue with plumbing the toilet made noise and often had to flush more than once. I have been to Norfolk more than once this was by far the worse stay.

The staff was not nice they were not helpful they were not pleasant at all! There was no real breakfast just powdered eggs left, with plenty of time for more to be brought out. My tub leaked through the entire night, there was an issue with plumbing the toilet made noise and often had to flush more than once. I have been to Norfolk more than once this was by far the worse stay.

There was a lot of noise all night

There was a lot of noise all night

My room needed to be vacuum - dog hair every where other than that, pretty good stay

My room needed to be vacuum - dog hair every where other than that, pretty good stay

Decent hotel

Decent hotel

Mold on the wall. Homeless people. Also the front desk lady had a beard that was really unkept and patchy

Mold on the wall. Homeless people. Also the front desk lady had a beard that was really unkept and patchy

Generally all was good - only disappointment was the staff checking us in. She was curt, officious & rude. Otherwise, things were vleann& as expected.

Generally all was good - only disappointment was the staff checking us in. She was curt, officious & rude. Otherwise, things were vleann& as expected.

Everything was okay except for the bug we saw in the main hallway waiting for the elevator in the lobby but didnt see any trace of bugs in our rooms thank god but it was still just crazy to see because it was so unexpected

Everything was okay except for the bug we saw in the main hallway waiting for the elevator in the lobby but didnt see any trace of bugs in our rooms thank god but it was still just crazy to see because it was so unexpected

Toilet seat broken...noise...weed smell in hallway

Toilet seat broken...noise...weed smell in hallway

All of the staff we encountered we kind and helpful.

All of the staff we encountered we kind and helpful.

Pillow cases stains.

Pillow cases stains.

My stay was amazing would definently reccomend people to stay here!!

My stay was amazing would definently reccomend people to stay here!!

Good staff...

Good staff...

They do not have airport shuttle despite being very close to the airport.

They do not have airport shuttle despite being very close to the airport.

Clean room. Staff friendly and helpful

Clean room. Staff friendly and helpful

Loved it

Loved it

Great Staff and an affordable price for the King Suite

Great Staff and an affordable price for the King Suite

The people were nice but the room left something to be desired. The shower dripped constantly, we all had issues with the shower curtain staying closed. Not horrible by any means but not the best either. Decent affordable option but not my first choice

The people were nice but the room left something to be desired. The shower dripped constantly, we all had issues with the shower curtain staying closed. Not horrible by any means but not the best either. Decent affordable option but not my first choice

This hotel double-booked the room we reserved three months prior to our stay. They called us the morning of check-in to inform us that our room was not available and they did not have accomodations for our family. We were left to quickly search for and book a different hotel at the last minute. The hotel did not even try to offer a solution for our stay. Terrible customer service.

This hotel double-booked the room we reserved three months prior to our stay. They called us the morning of check-in to inform us that our room was not available and they did not have accomodations for our family. We were left to quickly search for and book a different hotel at the last minute. The hotel did not even try to offer a solution for our stay. Terrible customer service.

Room was clean and well priced. My bed was uneven, very uncomfortable.

Room was clean and well priced. My bed was uneven, very uncomfortable.

My stay was okay. I had two beds and when i turned the sheets back i could immediately see stains on them & i then noticed the dirty place where whoever slept there before had laid. I could tell they didn't change the sheets on the bed from the last person. Good thing my other bed was clean 3it was just me. The lighting is poor so for someone else it may have been easily overlooked but wit my phone flashlight it was easy to see.

My stay was okay. I had two beds and when i turned the sheets back i could immediately see stains on them & i then noticed the dirty place where whoever slept there before had laid. I could tell they didn't change the sheets on the bed from the last person. Good thing my other bed was clean 3it was just me. The lighting is poor so for someone else it may have been easily overlooked but wit my phone flashlight it was easy to see.

Wish I could add pictures. The bedding was dirty and I had to change rooms. Before being offered a new room, the receptionist brought up new sheets and told me I would have to change my own sheets, normally I wouldn’t mind but I shouldn’t have to change my own sheets when that is part of what I’m paying for. The second room wasn’t that much better. The first room smelt like smoke as well.

Wish I could add pictures. The bedding was dirty and I had to change rooms. Before being offered a new room, the receptionist brought up new sheets and told me I would have to change my own sheets, normally I wouldn’t mind but I shouldn’t have to change my own sheets when that is part of what I’m paying for. The second room wasn’t that much better. The first room smelt like smoke as well.

Clean. Friendly staff.

Excellent property

They have breakfast, gym center, pool and pet allowance, that all awsome

Everything was okay but room 423 the shower head was broken and air conditioner made horrible sound all night that partner couldn’t sleep through

I wish there were no pets and ahot tub

Everything was nice all AROUND I wish you could check in anytime with out extra charges. Also the pet friendly thing is absolutely reckless especially when your dog is aggressive and you can't control it. I got off elevator female got one of the biggest pitbulls I've seen plus it's trying to eat me.on second floor

Great stay. Easy to find and was very close to the airport. It made it super easy the next morning to depart.

It was good very satisfying

New and clea.pet friendly

The eggs, sausage, coffee, juice, butter, waffles are ready nice, and early, at 6:00 a.m. The hotel was nice, and everyone loved my fur baby, Prince. Staff wanted to keep him, he is a sweetheart. I skipped the pool, but I worked out in the fitness center.

Staff members were fantastic always helping us when we needed it

When we came for checking, and during the checking the Staff was just chatting with each other l. It fella like they just ignore you and hand in the card.

The front desk staff was friendly and accommodating. The room was clean and comfortable. The mattress seemed newer and comfortably firm. The complimentary breakfast area was clean and well kept during the time breakfast was available. A big shoutout is deserved for the staff who kept everything stocked and tidy! Well done all around!

The staff were excellent, the property were in great condition, breakfast good.

Overall it was good. However, breakfast was a bit of a surprise. Some people who did not appear to be guests were taking cardboard boxes full of food from the breakfast room. Some did so multiple times in the same morning.

Met expectations. Clean, quiet, continental breakfast, nice staff.

Had a good stay and the check in staff was super friendly. However, we did find an empty chip and a used towel on the back of the bathroom door… Makes me wonder how deeply they clean the rooms… Also make sure you get to breakfast on time because even if you are in the middle of making your food, they will unplug the machines and be ready to kick you out!

Overall good stay but we did see some cockroaches.

Good location to everywhere we want to be

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My room was not clean there was dog poop under the bed. The room had a funny smell that’s why I started looking around and found the poop. The front desk lady was so nice and she changed my room. The next room was a little bit cleaner. But under the bed was not clean. Old cups and food wrapper was found under the beds. But no poop. The pool was closed around 7pm. Don’t know why.

I have stayed here a few times and the staff really makes the place! Always extra helpful and friendly. Being so close to the airport there's not a lot around but I'm staying here for the aiport convenience anyway. It's clean and comfortable!

Love the room, it was very clean

The stay was safe, quiet and clean.

My stay was excellent. Was only at LaQuinta Inn for one night as we were flying out of Norfolk on an early morning flight but it was an enjoyable stay. The room was super clean which is what I look for most in a room! Also the cost of the stay was very budget friendly. Next time I am in area I would stay there again and will highly recommend.

Peaceful and good quality

Wyndham took advantage of our family because we are from out of state and charged us around 50% of our monthly 3,000 s.f. home plus acreage mortgage payment for ONLY one night stay!!! Avoid if you are looking for a fair room price plus a fair attitude of staff...

Aside from a lil confusion at che

I really enjoyed the stay the breakfast was good and the bed was comfortable.

Desk staff

We stayed at this hotel in a bind when our other option fell through on us. It was comfortable and decent, and the price was good. The only problem we had was they did not have availability for the remainder of our trip so we had to find somewhere else to go, but that was only because it was a holiday weekend. Would definitely stay here again.

Visiting family. Close to airport, some shops and overall decent location.

The property was really good compared to others I've can across in Virginia.. I had a basic 2 bed room.. I cannot complain I saw people cleaning everyday.. The place is pretty friendly and the continental breakfast was nice.. Indoor pool was standard but nice to have.. I'll stay again for sure.

My family and I enjoyed our stay. Thank you.

Convenience

Floor dirty, trash bin in the hall way, flies in the lobby, some staff not friendly

Great place to stay

Staff wasn’t chill. And the internet was trash. Not a place for gamers.

Good location

The room was very nice

The staff was awesome! The room was nice and clean! Stephanie was a joy to meet!

The property was clean and stylish. We are open now after our 3rd stay at a Laquinta as our choice of hotel chan.

the carpet was full pet hair , and the breakfast no coffe,

Rude front person

I advised that my room wasn’t as advertised on the expedia website. I was told the room I wanted was sold out. My tv also didn’t work the entire time. The manager came in and tried to fix it but it didn’t work. He advised me to contact expedia for a refund.

The hotel was very dirty, almost as if it hadn’t been cleaned prior to us arriving. The shower curtain had mold, the wallls had throw up or something on them, and random hairs found when drying myself with a “clean towel” after showering. The front desk was not helpful whatsoever, I asked for a key to our room he denied me of it but gave me new towels and a shower curtain to put up myself. Definitely won’t be staying here again.

very clean

Staff was very friendly and attentive.

I was impressed for the money. This hotel packs a punch. Location was perfect for me. It was clean and the staff was friendly.

Good value, except poor wifi

Really bad and bed was lopsided and uncomfortable Cancelled the second day of my stay

Wifi does not work, leaking taps. Avoid the hotel forever!

The front desk staff was not the most professional. Customer service, let alone providing “good” customer service, was not an objective for them. They treated us as if we were an inconvenience. There were not enough towels upon our arrival. It was expressed that they come prepared for such instances and bring their own when they’re traveling. Considering the circumstances we were traveling under (bereavement) and the distance we’d driven (13hrs) there is NO excuse for not having towels available for a check in that identified 4 people would be in the room. Independent of the circumstances, as a PAYING guest, we should not have been denied the BASICS that come with renting a room. Not only did we have to find another means of bathing or wait until the following morning after a 13hour drive, they weren’t even apologetic and a concession wasn’t even a consideration. When we did receive towels, a few were stained and appeared unclean and when asked to swap them out, it was another expression of annoyance from the front desk staff. The cleanliness of the hotel was poor, at best. Curtains were terribly soiled and there was so much build up around the grout areas of the bathroom floor from a lack of proper cleaning I didn’t even feel comfortable removing my shoes. This was a very bad lodging experience and not what I would expect from a Wyndham property. I’m hoping to give them another chance at another location because I will NEVER return to the NORFOLK one!

We were there for 5 night. It was fine for our needs.

The rooms were relatively clean. Our room was on the fourth floor facing the street. We could hear every car and truck that drove past. The breakfast area was small but adequate. Food was good. The only thing I was uncomfortable with was the fact that there were homeless people walking in and getting food and using the bathrooms.

Very good

My mom came in from Florida for my nephews graduation. My sister took her to go checkin the room we got for her and my stepdad so they could get some rest. I was on FT at the time of CI. The front desk older lady with blonde hair was antagonistic and aggressive. So we ended up dealing with the gentleman. Although he was a bit more pleasant he still was passive. He placed my mom in a room that had a dirty tub and roaches. We asked him for another room. This one had dirty sheets and tubs along with soap in the tubs.

It was really comfortable and I felt at peace in my hotel

No wi-fi, no extra pillows

Great area ! Staff very friendly

She check in person at night was extremely rude, the room was clean and the bed was comfortable but the rude staff is what ruined the whole stay for us.

The breakfast was wonderful

Free parking n breakfast

The only good thing the lady at the breakfast. That place is ugly dirty and smells really bad.

We did not like the dirty room we had, it was dusty and had mold growing. The breakfast was not that good, I would not return

water leak, sink issues, TV would not work properly, key card kept malfunctioning

One bedroom suites amazing design spacious room bathroom with tub breakfast 6-9am delicious choices nice size pool and gym rate overall 4star staff is very helpful

Everything was great. Only thing I didn’t like was that breakfast ends at 9 am. I think it should be end 10 am. Also, it would be nice if they tell you about the breakfast time and password for WIFI (non was required). They were busy I realize.

There were roaches in the room

Would stay again. Kim and Cameron were very nice.

High praise for Stephanie (cafeteria host) whose pleasantness and knowledge was delightful.

It was nice and clean and had friendly staff.

It was clean.

The pool was too shallow. I love that it's there but 4'6" isn't exactly... It doesn't do it. I had an encounter with one roach in my room. In released it outside and didn't see anymore in my room but please keep an eye out on those pests.

Easy check in

She is the person who handled breakfast She is a bright spot at the start of your day

Good

Found a hair on one of the beds other than that enjoyed my stay will book again

The staff were really terrific. Morning and night staff were kind and very friendly

A nice place to stay.

Property overall was taken care of. Staff was very friendly and helpful. Would stay again.

Stayed for football tournament and other then location being convenient to places it was a nightmare! Absolutely the worst hotel I have ever stayed at to start let see the ladies at the front desk very unpleasant no hi hello how can i help you nothing other then stating she needed a card for deposit that was it. There is only 1 elevator that definitely needs maintenance update and the the pool is disgusting my 6yr old loves to swim and she is the reason I always get a place with a pool took her to try and swim during our stay and she immediately looked at me and said mommy im not getting in there its nasty and it Absolutely was.. As for the rooms where to begin.... rust all in the shower handle in the shower was broke .. curtins were filthy sheets definitely do not get washed properly thank god we brought blanks and pillow cases the refrigerator in the room did not work just leaks water we ended up having to waste so much food because we had no way to keep it cold and the HUGE ISSUE WAS AT 2AM A ROACH WAS IN MY BED!!!