Hampton Inn & Suites Norfolk-Airport

Room was clean

Breakfast was great, the hotel was in good condition, however, please look into dairy alternatives for creamer ideas for coffee.

Loved having $20 per week parking at the hotel and the free shuttle. Staff was very friendly and helpful.

The room was spotless, and the staff was incredibly friendly and attentive. I would definitely book a stay there again.

All of the above! Staff just exceptional!

Superb

Breakfast was good the first two mornings but the third morning was just so,so. Also the choices on the third morning, a Tuesday, was very limited

Was clean . Morning staff also helpful with check out and airport shuttle schedule. We chose Hampton due to proximity to airport and availability of airport shuttle.

Well it started off a little rough! I made this reservation months ahead of time. We got to the desk and we were informed that the hotel was overbooked! I reserved two rooms and the girl at the desk seemed quite flustered. We ended up with conjoined rooms, which was great. The rooms were clean and comfortable. We enjoyed the complimentary breakfast as well.

Friendly staff and clean rooms.

Friendly staff and clean rooms.

Very nice and humble staff. A great bargain for quality

Yes to both

We were in the perfect area the king size room was clean and fine

Excellent piece to stay

Excellent piece to stay

Desk clerk was not trained for her job! Called from airport for the shuttle and she said it would be there in 2-3 minutes & driver on his way…20 minutes later I call her to ask where the shuttle is. She puts me on hold for over 10 minutes.

Exceptional

Room was big and airy and quiet and clean and comfortable! Staff were mostly average and could have been more welcoming

Clean and convenient Nothing

Clean and convenient Nothing

Very good

The toilet in our room wouldn’t flush properly. Tried to call the front desk using the phone in the room, but there was no connection to the front desk. There was no bath gel wash in the container in the shower. Lighting in the room is very dim.

Close to family we were visiting and convenient to alot of stores and activities. We arrived on a Tuesday and didn't have our room cleaned until Saturday. The front desk gave us our towels and toiletries when asked for. They said they were understaffed.

We arrived on a Tuesday and didn't have our room cleaned until Saturday. The front desk gave us our towels and toiletries when asked for. They said they were understaffed.

Staff was wonderful!!!

Nothing

Staff Nothing

Ms Diane at breakfast was very kind and helpful

Very good

Very good

The hotel was okay. The room was relatively clean except it smelled like an old dog and mirrors and tv were dirty but this is a theme at this hotel. The windows in the dining area are FILTHY with children’s hand and mouth prints. I reported it to the 3 staff members idling at the desk the first day. The windows were never washed. The door exiting by the elevators had dirty windows. The coffee area was never cleanly maintained. I used hot water for tea and napkins to wash the counter myself before I made coffee. The washer/dryers are antiquated and strongly smell of mildew. The overall feel to this hotel is that it needs an overhaul. This being said - I have stayed in MUCH worse hotels in VB/Norfolk and I’ve stayed at the ocean front. I chose this hotel for the convenience of it having a shuttle to the airport which the driver never picked me up. I was told by staff that it’s a “courtesy”. Whatever that’s supposed to mean. If I set my pick up for 5:30 and you’ve left me at my hotel at 5:30 - you haven’t provided the service you say you provide at the hotel. Thankfully my husband was able to get me to the airport for my early morning flight!! Would I recommend staying here to others. I’m not sure because I know this is the typical hotel for the demographic of the area. Would I stay here again? I’m not sure.

Nothing negative to say.

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Very good

Very friendly staff and always willing to make k e my stay comfortable. The sheets were a little hard. Could use some softener.

The sheets were a little hard. Could use some softener.

Great breakfast and serving staff

Exceptional

Exceptional

Breakfast was great and the staff members were attentive. The only thing I did not like was that the bathroom had whisker hairs all in the sink -- looked like someone had just shaved. That really grossed me out. I had lysol wipes with me and cleaned it myself. In all fairness, I did not mention this to the front desk. I am sure they would have taken care of it.

Breakfast was great and the staff members were attentive. The only thing I did not like was that the bathroom had whisker hairs all in the sink -- looked like someone had just shaved. That really grossed me out. I had lysol wipes with me and cleaned it myself. In all fairness, I did not mention this to the front desk. I am sure they would have taken care of it.

No shuttle

Very good

The breakfast was terrible. The water pressure when taking a shower was horrible. There was barely a little stream coming out to take a shower and also ran out of hot water. We will not stay there again.

The breakfast was terrible. The water pressure when taking a shower was horrible. There was barely a little stream coming out to take a shower and also ran out of hot water. We will not stay there again.

Good breakfast,

I liked the bed very comfortable and cozy the pillows amazing! Tea and coffee always available The remote control was with dust and the breakfast very very basic for the price

Great location to the airport, made our early morning flight so much easier to make.

A big breakfast, room was very comfortable. Our toilet ran all the time. There was a lot of black mold in shower, aside from that, very nice room and comfortable bed.

My room was clean the staff was great. My only issue is my room was on the side of very busy street.

Always a pleasant stay here. The staff is great!

Nice airport shuttle service and breakfast

Clean and staff was extremely helpful. They allowed us to check-in early which was very helpful. Noise level. We had someone in another room playing their music loud enough to wake us at 4 a.m.

No shuttle service to the Norfolk Cruise Port

Breakfast was great and close to the cruise port The beds were terribly uncomfortable. I ended up sleeping on the little couch

The property was very old and not welcoming

Yeah shuttle was easy to use and hotel was great price and location

Yes

Clean room - Awesome Staff! my home away from home Travel here every 2 - 3 months! 👌👍

The room is very clean and tidy. The AC worked perfectly, and I really liked the ease of the app using my phone for the door, check in and check out. I loved that! We were in room 430 and the toilet flapper was broken and so it ran and ran and let you took the lid off the tank and fixed it. Our room was on the street side and the traffic noise was so loud that it kept us up most of the night. The bed was hard as a rock, and we like a softer bed. Also, the pillows were ridiculously hard.

The staff is always on point and willing to make me stay a great one. I appreciate them all I had to change my room due to the smell of the room and bathroom. Once in the new room the bathroom still smell of heavy urine. Unfortunately there were no more rooms available. Something has changed the rooms have always been fresh smelling. I believe it's time for a deep steaming for rooms and bathrooms.

Great

Great

Clean room , staff great

Clean room , staff great

Clean room, staff vey helpful

Clean room, staff vey helpful

Staff was helpful and kind. Hotel was super quiet!

Staff was helpful and kind. Hotel was super quiet!

Clean room. Friendly staff.

Clean room. Friendly staff.

We had dirty washcloths hanging in our shower. Also, the mirrored closet door would not stay shut. I think that hotel needs some attention. Very disappointing for our stay.

We had dirty washcloths hanging in our shower. Also, the mirrored closet door would not stay shut. I think that hotel needs some attention. Very disappointing for our stay.

Very good

Diane the breakfast host was excellent. Went above and beyond! What a great employee you have! She’s a keeper!

Diane the breakfast host was excellent. Went above and beyond! What a great employee you have! She’s a keeper!

Meet expectations

Meet expectations

Room was spacious and clean. We had a little trouble in our travels and needed help and they were so very accommodating and helpful. Miss Carol at the front desk is absolutely phenomenal!!! Highly recommend staying here

Room was spacious and clean. We had a little trouble in our travels and needed help and they were so very accommodating and helpful. Miss Carol at the front desk is absolutely phenomenal!!! Highly recommend staying here

Very friendly and helpful staff—Carol was great checking in; and the shuttle driver was great!

Very friendly and helpful staff—Carol was great checking in; and the shuttle driver was great!

We ended up having to extend our stay by several days due to the ice storm. We were in town for a cruise, and our transport back to NC was cancelled. The staff was so kind and helpful; they answered every question I had since I'd never run into this situation before. We arrived around 11am after getting off our cruise to freezing, windy weather. Check-in was supposed to be at 4pm, and they were SO nice and found us another room that we could go ahead and check into early and warm up. Breakfast was amazing (those waffles hit different! Highly recommend!). The location was very central to places like the mall, Walmart and other places like that. Which was great since we had to stay a few extra days and needed to grab some food and things ,so we wouldn't need to order out. There was a coffee maker, microwave and mini fridge in the room. While we would have gone home, this place was a great, unexpected home-away-from-home for a few days. The beds are pretty thin and make a ton of noise every time you move. I didn't sleep very well during my stay. Also, the hotel itself was very quiet, I don't think there were too many people staying there (at least not that we can tell). But we happened to be next to someone in our room on the 4th floor, and they were super loud. The walls were thin and we could hear them every single night. I don't really place this on the hotel, though. More just bad luck. But still- good to know.

clean room, the efficiency and helpfulness of the front desk staff. changing the shuttle at the last minute with a plane delay; charging my phone while waiting for the shuttle to the airport.

clean room, the efficiency and helpfulness of the front desk staff. changing the shuttle at the last minute with a plane delay; charging my phone while waiting for the shuttle to the airport.

Great breakfast and wonderful staff Nothing

Everything was excellent, friendly staff, amenities, clean pool, workout room. We will be back.

Everything was excellent, friendly staff, amenities, clean pool, workout room. We will be back.

Very clean, but wish they had a shuttle to the cruise port.

Very clean, but wish they had a shuttle to the cruise port.

The young man in the dining area was both courteous and friendly.

The young man in the dining area was both courteous and friendly.

Room was very clean. Smooth check in. Good breakfast.

Room was very clean. Smooth check in. Good breakfast.

Appreciated the ride to shop on way to airport bc my flight was in evening.

Appreciated the ride to shop on way to airport bc my flight was in evening.

Check in was a breeze room clean not a lot of hot water

Check in was a breeze room clean not a lot of hot water

I would just request a room facing parking lot Not so much road noise

I would just request a room facing parking lot Not so much road noise

Room is clean except the beds are creaking when you move in the bed, limited choices for breakfast but okay. Staff are nice and friendly.

Room is clean except the beds are creaking when you move in the bed, limited choices for breakfast but okay. Staff are nice and friendly.

Excellent front desk staff @ check in!

Excellent front desk staff @ check in!

Yes

Yes

Excellent staff!

Excellent staff!

All went great

All went great

Keyless entry. Check-in online. Easy convenient.

Keyless entry. Check-in online. Easy convenient.

Slow to answer phone calls before staying at the motel.

Slow to answer phone calls before staying at the motel.

rooms appeared good and clean

rooms appeared good and clean

The hotel served it purpose for a quick night stay on a road trip; however, the room showed signed of not being throughly cleaned, noise from highway was very loud, bed was squeaky and pillow was very uncomfortable. Breakfast was good. I would not stay here again.

The hotel served it purpose for a quick night stay on a road trip; however, the room showed signed of not being throughly cleaned, noise from highway was very loud, bed was squeaky and pillow was very uncomfortable. Breakfast was good. I would not stay here again.

Airport shuttle really was the main selling point for me and it was great. Quick pick up and drop off!

Airport shuttle really was the main selling point for me and it was great. Quick pick up and drop off!

Shuttle to airport, full and driver did not help load.

Shuttle to airport, full and driver did not help load.

Check in staff was great and very helpful

Check in staff was great and very helpful

AC unit was broken, it made a loud grinding noise. Front desk person was great 👍.Moved us to new room no questions.

AC unit was broken, it made a loud grinding noise. Front desk person was great 👍.Moved us to new room no questions.

Yes, everyone has been very accommodating.

Yes, everyone has been very accommodating.

The amenities and morning breakfast was excellent. It provides the basic essential. All staffs went above and beyond. I appreciate the staff. Overall, 3/5. The whole point of getting a hotel room is to sleep. The sleep quality was not there.

The amenities and morning breakfast was excellent. It provides the basic essential. All staffs went above and beyond. I appreciate the staff. Overall, 3/5. The whole point of getting a hotel room is to sleep. The sleep quality was not there.

Shout out to Lloyd!

Shout out to Lloyd!

Friendly staff. Good customer service

Friendly staff. Good customer service

Thia was a great place to stay. Good staff. Good breakfast. Easy parking. Comfortable room.

Thia was a great place to stay. Good staff. Good breakfast. Easy parking. Comfortable room.

Nice room. Normal breakfast. No surprises! I would stay again!

Nice room. Normal breakfast. No surprises! I would stay again!

I would stay here again. The facility is older but well maintained. The staff is service oriented.

I would stay here again. The facility is older but well maintained. The staff is service oriented.

Room was very clean, hotel itself was quiet (road noise from outside was kind of loud), but staff was friendly and welcoming!

Room was very clean, hotel itself was quiet (road noise from outside was kind of loud), but staff was friendly and welcoming!

Love this hotel have been staying here for years now

Love this hotel have been staying here for years now

From the moment we walked into the lovbby to check in our experience was wonderful. The person that checked us in was very nice and got me to sign up for Hilton rewards. The room was very clean and smelled good too. The beds and pillows were very comfortable, I wish I could buy them. Check out was easy peasy. Great from day 1 through 3 were great!

From the moment we walked into the lovbby to check in our experience was wonderful. The person that checked us in was very nice and got me to sign up for Hilton rewards. The room was very clean and smelled good too. The beds and pillows were very comfortable, I wish I could buy them. Check out was easy peasy. Great from day 1 through 3 were great!

Proximity to airport.

Proximity to airport.

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I always enjoy my stay here. The room is always clean, one of the cooks is very pleasant and friendly, and the housekeepers are great. The staff is helpful and makes sure your stay is comfortable. I will most definitely be back.

I always enjoy my stay here. The room is always clean, one of the cooks is very pleasant and friendly, and the housekeepers are great. The staff is helpful and makes sure your stay is comfortable. I will most definitely be back.

Hole in bathroom ceiling

Hole in bathroom ceiling

The desk clerk was very pleasant & got us set up for 2week parking & even had coffee made in the lobby,which was very much appreciated. The room was nice & the bed was comfortable. Shuttle to airport was on-time. Room temperature was easy to adjust. Will be staying another night on our return trip from Colorado. Would recommend this Hampton Inn to family & friends. B&S from Va.

The desk clerk was very pleasant & got us set up for 2week parking & even had coffee made in the lobby,which was very much appreciated. The room was nice & the bed was comfortable. Shuttle to airport was on-time. Room temperature was easy to adjust. Will be staying another night on our return trip from Colorado. Would recommend this Hampton Inn to family & friends. B&S from Va.

Breakfast had very limited options. Milk bottle had a weird and not fresh smell. The breakfast picture doesn’t represent what they have currently. Our room was on the 4th floor and it was making really loud noises in the middle of the night which woke us up.

Breakfast had very limited options. Milk bottle had a weird and not fresh smell. The breakfast picture doesn’t represent what they have currently. Our room was on the 4th floor and it was making really loud noises in the middle of the night which woke us up.

Had very late chech in staff was great room spotless

Had very late chech in staff was great room spotless

Great staff / clean room / quick checkin

Great staff / clean room / quick checkin

Very nice staff

Very nice staff

The beds were awful. Very old and had no more support left. Woke up both mornings with really bad back aches. Not sure when they were last purchased but they were not supportive at all.

The beds were awful. Very old and had no more support left. Woke up both mornings with really bad back aches. Not sure when they were last purchased but they were not supportive at all.

Upon checking in, there was a sein at the front desk saying the pool was open, but the heater was broken. I questioned changing my reservation to a different location because we swim so much. Anbritt promptly picked up the phone and made a call, arranging for us to have access to the pool at the Doubletree, which shares the same parking lot. I was so grateful that we did not have to move to a different location. One more reason, we will always stay at the Norfolk Airport Hampton Inn.

Upon checking in, there was a sein at the front desk saying the pool was open, but the heater was broken. I questioned changing my reservation to a different location because we swim so much. Anbritt promptly picked up the phone and made a call, arranging for us to have access to the pool at the Doubletree, which shares the same parking lot. I was so grateful that we did not have to move to a different location. One more reason, we will always stay at the Norfolk Airport Hampton Inn.

Excellent

Excellent

Overall the hotel was clean the area was good! A few items to work on! The breakfast needs work! The eggs did not taste real and there was no trash cans in the bathroom!

Overall the hotel was clean the area was good! A few items to work on! The breakfast needs work! The eggs did not taste real and there was no trash cans in the bathroom!

Courteous staff and amenities stood out

Courteous staff and amenities stood out

Room clean. Staff very friendly.

Room clean. Staff very friendly.

Airport Shuttle stinks, called at 11:45 and indicated service stops at 12 cost us a taxi ride

Airport Shuttle stinks, called at 11:45 and indicated service stops at 12 cost us a taxi ride

Very nice

Very nice

One receptionist wasn’t too welcoming but perhaps it was our Scottish accents

One receptionist wasn’t too welcoming but perhaps it was our Scottish accents

Limited breakfast

Limited breakfast

The hotel was very clean and very comfortable.Beds

The hotel was very clean and very comfortable.Beds

Excellent all the way around. Modern, clean and quiet location with friendly clerks and great breakfast options.

Excellent all the way around. Modern, clean and quiet location with friendly clerks and great breakfast options.

The staff is professional and friendly.

The staff is professional and friendly.

Short answer: we won’t stay there again or recommend this hotel to anyone else. They need to do better.

Short answer: we won’t stay there again or recommend this hotel to anyone else. They need to do better.

When was spacious and very nice

When was spacious and very nice

Issues with tv not working. Asked for help. No one explained the 2 remotes or how they worked. TV said no signal. It was supposed to be addressed while we were out. Returned to same issue and told we would have to wait until tomorrow. Fortunately I was able to figure out smaller remote that says room control was for the tv. Difficult to navigate but I was able to get something going.

Issues with tv not working. Asked for help. No one explained the 2 remotes or how they worked. TV said no signal. It was supposed to be addressed while we were out. Returned to same issue and told we would have to wait until tomorrow. Fortunately I was able to figure out smaller remote that says room control was for the tv. Difficult to navigate but I was able to get something going.

Easy access from airport. Comfortable room. Quiet.

Easy access from airport. Comfortable room. Quiet.

The room faced a bright light and there was no way to close the black out curtains more than half way. The bathtub water dripped the entire time. Had to close the door to sleep. For the money, this hotel was ok nothing special.

The room faced a bright light and there was no way to close the black out curtains more than half way. The bathtub water dripped the entire time. Had to close the door to sleep. For the money, this hotel was ok nothing special.

Great

Great

stayed for two nights but no room service for the second day ... needed clean towels ... should have been a notification not to leave towels on floor or in shower for an expected pickup and replacement that didn't happen ...... then to get them we had to go to front desk rather than have them delivered to our room ...... not a biggie but a notice would have been helpful ...... no room service .. no clean towel replacement

stayed for two nights but no room service for the second day ... needed clean towels ... should have been a notification not to leave towels on floor or in shower for an expected pickup and replacement that didn't happen ...... then to get them we had to go to front desk rather than have them delivered to our room ...... not a biggie but a notice would have been helpful ...... no room service .. no clean towel replacement

Very clean and quiet aside from a door slamming multiple times at 5am. No screaming matches, no slamming doors all night long, no weed smell, no filth, no mould. Staff was very helpful and polite. The room was spacious.

Very clean and quiet aside from a door slamming multiple times at 5am. No screaming matches, no slamming doors all night long, no weed smell, no filth, no mould. Staff was very helpful and polite. The room was spacious.

Good part - excellent service, breakfast. Beds were average comfy. Not so good part - Very outdated , wall papers starting to rip, carpet smells musty. Very low light in room even with all lights on. Not worth the price. Will find other options next time.

Good part - excellent service, breakfast. Beds were average comfy. Not so good part - Very outdated , wall papers starting to rip, carpet smells musty. Very low light in room even with all lights on. Not worth the price. Will find other options next time.

Gracious staff, nice pool.

Gracious staff, nice pool.

Comfort of bed was great and the vicinity itself was awesome, the bathroom and shower admenities were amazing.

Comfort of bed was great and the vicinity itself was awesome, the bathroom and shower admenities were amazing.

Walmart, Target, Wawa and many food choices. Outlet mall is right up the road too! Quiet and the breakfast buffet a lot of choices.

Walmart, Target, Wawa and many food choices. Outlet mall is right up the road too! Quiet and the breakfast buffet a lot of choices.

Always nice staff, didn’t like that the first time I stayed I wasn’t charged for parking and the second time I stayed they charged me 12$ a night.

Always nice staff, didn’t like that the first time I stayed I wasn’t charged for parking and the second time I stayed they charged me 12$ a night.

We, as a family of 5, enjoyed our stay. The room and facility itself was clean. The staff were pleasant. The location was convenient, close to restaurants and shopping.

We, as a family of 5, enjoyed our stay. The room and facility itself was clean. The staff were pleasant. The location was convenient, close to restaurants and shopping.

Overall, our stay was good; however, the bed was too firm. Also, the shower could have used more cleaning.

Overall, our stay was good; however, the bed was too firm. Also, the shower could have used more cleaning.

Breakfast was good.

Great customer service,front desk! My housekeeper had amazing customer service,Ms Nay nay! Great stay! I will be back

The breakfast was trash the tv channels were trash. I would never stay at this Hampton inn. The worst one yet i was very disappointed. Because the other ones were awesome this location i was definitely not impressed.

The staff was excellent. Courteous, helpful. The hotel was great.

Awesome staff. They let us check in early.

We have stayed at this property many times over several years. The location is convenient to where we visit in the area. Over the years the level of service has slowly eroded. Our most recent check-in was less than impressive. No one at the front desk had to wait about 5 minutes for someone to show up. There was no sign or notice posted at the front desk. Once the desk clerk showed up, the greetimg was less than cordial and very uninviting. I guess I'm a little bit overly critical as I managed hotel properties for many years. Hampton Inns have a wonderful reputation and they deserve it. This property is top notch in every way and we will continue to stay here. They need to address issues with staffing and guest satisfaction. The morning desk clerk remembered my wife's name and greeted her warmly. Thankfully I'm retired now and don't have to fight to hire the right employees.

Was just ok. Wasn’t that great for the price.

Very friendly and helpful staff.

The motel was spotless and, and the room was very spacious and clean.

Great Place Praise to Gary the driver and Carol at the desk

Clean- friendly staff. Perfect for a visit to Navy.

It was a convenient affordable location. Rooms clean, staff pleasant.

Clean and quick checkin. Did not give us the drink and snack that she was supposed to give.

This hotel is sorely in need of a major renovation.

Pick up from airport required a second phone call. Tried to make a last minute reservation directly with the hotel but could not get through the answering service so booked directly through Expedia and all went smoothly. Once we go to the hotel the accommodations and breakfast where wonderful. The return to the airport was a but delayed but we built in an extra half hour so and all went smoothly.

Hotel was clean and staff was friendly.

Superior in all aspects. Stayed before in adjacent doubletree which isn’t even close to Hilton. Thanks for a very comfortable stay.

Room was clean & very spacious, pillows were a little uncomfortable. Breakfast was ok

Staff was very friendly and accommodating, breakfast is great! Location is perfect, close to all major highways and plenty of shopping/restaurants. The kids always request coming back to this specific location, they love it!

Property is in close proximity to the airport. Staff friendly and Clean facilities and room. Only problem Is the A/C was noisy and cycles off and on when either to warm or to Cold. Was uncomfortable to sleep very long and was up throughout the night.

Breakfast to-go bags in the early morning, Gary ,the shuttle driver & service to & from local restaurants in addition to the airport, & Carol at the front desk is very friendly & helpful!

The staff was friendly and the room was clean. Would stay here again.

Hotel was nice and updated . The room was very spacious however the bed was very uncomfortable, it was hard and there was an automatic night light in the room that shined right in my face making it hard to sleep. I finally found a way to cover it up as it was built into the wall socket . Shower water didn’t get real hot . Other than those annoying things it’s a very nice room . Airport shuttle driver was a little rambunctious drove quite fast !

Good, comfortable stay. Very clean.

We wait 40 minutes for the hotel shuttle bus

Great location and very convenient to the airport. Shuttle was prompt!

Good but not great property.

OMG! The staff, drivers, even Uber drivers were amazing! I would definitely recommend staying here.

The room had an unpleasant odor like a poorly maintained nursing home. Only one trash can- none in the bathroom. The sink didn't drain properly.

It was clean. I’d stay again if I need to.

The King Suite was great!

The space in the room and the Breakfast was great

good

We especially liked the location that was a few minutes from the airport. The complimentary bottles of water and snacks for Hilton Honors members were appreciated. The breakfast fare was acceptable. Having stayed there in previous years, we were somewhat disappointed: 1) that the handle that operated the shower was so tight we had to request assistance. While waiting for maintenance to arrive, a member of the housekeeping staff actually came in fix the problem; 2) no housekeeping service was provided during our stay (a total of 3 nights by 3 separate reservations). We will look at other hotels before we stay there again.

Won’t visit again

Attendant at check-in was fabulous! Efficient, friendly and very helpful!

Clean and comfortable. Excellent hotel option to be near the airport and offers close dining options.

My dtay was perfect from checkin to checkout. Great job team!

Toilet isn’t flushing properly.

Breakfast was average, nothing to be excited about, plumbing seems to not with very well. Other then that, it was clean and comfortable

Employees are very helpful and nice!

The hotel is very close to the airport and convenient for late arrivals and early flights out.

I got in late, staff was friendly and check in was a snap.

To noisy in hallway.

Great place for a great price.

There wasn’t a beach experience but I gave you a 5 anyway.

While everyone was friendly and polite, it saddens me that, as someone who recently switched from a Marriot Rewards Program to Hilton Honors, there was no mention of any treatment that made me feel like a special guest—even after I stated that, for personal reasons, I switched after being on the Marriot Reward Program for 30 years. When I arrived to check in - the woman at the desk asked someone else to check me - and said that person was "new and needed the experience." - However, he laughed (the person who asked to check me - he was not behind the desk at the time), so I was not sure this was true. If it was true, she should have made sure he checked me in correctly. I explained why I was there and that I saw a bad review about someone else being checked into a noisy room - So I wanted to make sure I got a quiet room. He checks me in a room beside the highway. In addition, the room was dark, and things in the room did not work - that should have been checked or addressed before checking someone in.

Excellent service and nice faciljty

Nice priperty

The breakfast was sub par. No fruit or OJ

What I didn’t like is that the times I stayed there I didn't have enough time to stay there. In & out for me.

Shower water in the rooms never got real warm. Saw in reviews prior to booking here & chose to overlook that. But it did put a damper on our overall two night stay.

Shower water in room 213 was lukewarm.

Great spot, it seemed like everything from the airport, shopping and restaurants where about seven minutes from the hotel.

Convenient to airport and comfortable and had airport shuttle. I did see 2 bugs in the bathroom on counter.

Check in was fine. However later had trouble getting the front desk clerk away from the scary movie she was watching to ask any questions.. Bed comfort not up to Hampton's I have previously stayed in. Continental breakfast was substandard. Water for showers-little pressure and lukewarm temperature. Had trouble flushing the toilet, little water pressure. Old food in the ice bucket. I will not stay at that Hampton again.

Staff was friendly and nice.

The room was nice but when I go to a hotel it's for two things a goodnight sleep an a hot shower!! Well there was no hot water I asked the front desk and they said they are working on it! I had a two night stay so I figured by the second night it would work but again no hot water!! This is a big no for me and I will be also contacting the company.

Our room was huge. It was clean and comfortable. We stayed only one night pre cruise. Was disappointed that we had no shampoo (empty container) and a light bulb out. I would still stay there again. Breakfast was good

Very friendly, clean, nice stay.

Property is showing signs of antiquated, needs some updating!!

Very comfortable!

Tissue box was empty except for 2 tissues

I stayed here in two adjoining rooms with my wife, kids, and dog. The hotel was nice, the rooms were clean, the staff was very friendly, the pool was heated (and actually felt heated!), the breakfast was good (sausage patties, western omelettes, waffle maker, along with all the normal stuff the morning we were there), parking was easy and it was an overall great place to stay. If I need to stay in the area again with my family, this is where we'll stay.

It offered us a fine perch while in town visiting our children and grandchildren. I especially enjoyed the pool as it was nicely heated.

Staff was welcoming and attentive.

Very nice. The staff are all friendly and helpful!!

Stayed for two nights for a family function. Tha airport shuttle service was a huge plus. Coffee and tea is readily available by the front desk. The hotel is very clean. Thy offer hot breakfast which was good. There was a variety of options and the area was clean. There was a worker monitoring in the area. The bed was a little too hard for me but my family was ok. The shower pressure was great. I will definitely stay here again. The lady that does the night shift was a Gem.

Clean and wonderful customer service!

Would recommend to anyone looking for a good place to stay it's worth every dime

During my stay there were issues with the heating unit in my room and the water pressure in the shower. The bed was extremely hard.

Nice hotel with a decent breakfast, convenient to the airport, restaurants, and shopping. Staff is friendly, rooms are clean. I have family in the area, and will definitely stay here again.

It was probably the best hotel I've stayed at, at a lower cost than most.

Property was clean, professional, and cozy. They provide a free shuttle service to and from the airport. They had a hot breakfast in the morning, as well as an indoor heated pool and workout room. Excellent stay!

Staff is polite and knowledgeable. Room is clean and ample. Excellent bed.

Room was clean but bore a musty smell.

It is a really good place to stay close to Norfolk Airport

She loves to swim & the pool is always the perfect temp. That’s a plus for us!

People were friendly Food was good