Glass Light Hotel & Gallery, Autograph Collection

My stay at this hotel was absolutely perfect from start to finish. The staff was friendly, professional, and always willing to help. The room was spotless, comfortable, and had everything I needed for a relaxing stay.

Superb

This is a spectacular little boutique hotel in downtown Norfolk. The location is great for walking to the theater and the water district. There’s dining everywhere. The biggest bonus is the glass art museum that’s included with your stay.

Beautiful property and staff who went above and beyond to make your stay great. Highly suggest the valet parking, as the location is on a busy city street.

Beautiful property and staff who went above and beyond to make your stay great. Highly suggest the valet parking, as the location is on a busy city street.

Location You heard the noise from the elevator

Location You heard the noise from the elevator

Great location and friendly staff!

I had a great experience

I had a great experience

Hotel was great very good location and restaurant was phenomenal deserving Michelin star.

This place was better than expected. Better than the pictures. CLEAN, super bright hallways and decor. Staff was FANTASTIC and went, in my opinion, above and beyond. Would ABSOLUTELY RECOMMEND and would stay again. Hailey at the front desk provided us with outstanding guest service and the manager on her shift (forgive me for not recalling your name) She was ALSO gave us phenomenal gest services as well. Very pleased with the friendly, kind staff on all the nights of our stay. Gooooood JOB!!! Nothing not to like. Would stay here always if needed. Great rooms and bright, modern, CHEERY decor!!

This place was better than expected. Better than the pictures. CLEAN, super bright hallways and decor. Staff was FANTASTIC and went, in my opinion, above and beyond. Would ABSOLUTELY RECOMMEND and would stay again. Hailey at the front desk provided us with outstanding guest service and the manager on her shift (forgive me for not recalling your name) She was ALSO gave us phenomenal gest services as well. Very pleased with the friendly, kind staff on all the nights of our stay. Gooooood JOB!!! Nothing not to like. Would stay here always if needed. Great rooms and bright, modern, CHEERY decor!!

Very classy hotel near the harbor and many restaurants.

Valet packing. Needs more room for cars waiting to be parked. My car and others behind me blocked traffic while waiting.

Nice clean hotel and welcoming staff. Valet packing. Needs more room for cars waiting to be parked. My car and others behind me blocked traffic while waiting.

We loved glass light hotel. The room was so spacious , the bed was soft and more comfortable than any other. Loved the big bath tub .

This property is one of Expedia’s better referrals. It was great location great staff and the amenities hit the mark

Exceptional

Exceptional

Very clean, modern and contemporary room-very nice. The staff was friendly and very approachable. Having never been to Norfolk, I preferred to access the local cuisine and experience the culture.

Super clean rooms, clean sheets

Exceptional

Super clean rooms, clean sheets

Superb

Bad

Very good

A truly enjoyable experience from beginning to end. The hotel staff were friendly and efficient with check in. The room was clean, beautifully decorated and had a spacious, thoughtful and comfortable layout. The bed and pillows were comfortable; oversized shower with great water pressure and plenty of hot water; multiple mirrored vanity areas; nice sized wardrobe with drawers for storage; high quality linens and towels. The bar on the ground level has a nice cocktail menu and the bartenders were very hospitable. Will definitely stay again when visiting Norfolk.

A truly enjoyable experience from beginning to end. The hotel staff were friendly and efficient with check in. The room was clean, beautifully decorated and had a spacious, thoughtful and comfortable layout. The bed and pillows were comfortable; oversized shower with great water pressure and plenty of hot water; multiple mirrored vanity areas; nice sized wardrobe with drawers for storage; high quality linens and towels. The bar on the ground level has a nice cocktail menu and the bartenders were very hospitable. Will definitely stay again when visiting Norfolk.

Glass sculptures are beautiful as are the glass sinks in the rooms. The bar hostess was very friendly. Room size was excellent and TV worked easily. Arrival was most disappointing. the Valet blocked only parking space with own car and the front desk was rather unfriendly. All this can be corrected by management. Culture seemed to involve doing as little as possible for guests and having an attitude with clear evidence of lack of training. Our room offered a coffee machine but no outlook to plug it in. Fortunately I carry a multiplug extension cord. Window blinds heavy and cumbersome to operate

Glass sculptures are beautiful as are the glass sinks in the rooms. The bar hostess was very friendly. Room size was excellent and TV worked easily. Arrival was most disappointing. the Valet blocked only parking space with own car and the front desk was rather unfriendly. All this can be corrected by management. Culture seemed to involve doing as little as possible for guests and having an attitude with clear evidence of lack of training. Our room offered a coffee machine but no outlook to plug it in. Fortunately I carry a multiplug extension cord. Window blinds heavy and cumbersome to operate

Exceptional

love it

We had a very bumpy start where our double-queen room was not ready when we arrived (admittedly we were apparently early at noontime but never had issues like this with other places). We were told that we would be called when it was ready but 5 hours later and nothing even after standing in the lobby, until a manager noticed we were there and asked how we were. She then got us a room quickly. Other than that the staff and room were excellent. We ate one night at the restaurant. It was delicious but quite pricey. For the price we would stay again but would make sure to be a **little** (read respectfully) assertive if the room was not ready at arrival

Exceptional

Everything from the front door to the top floor was excellent wouldn't stay anywhere else in the Norfolk area then the Glass Light Everything was excellent there's nothing not to like

Everything from the front door to the top floor was excellent wouldn't stay anywhere else in the Norfolk area then the Glass Light Everything was excellent there's nothing not to like

Outstanding!

Exceptional

The moment we pulled up we were greeted with the the most friendly vallet attendant. The front desk staff was very pleasant and helpful as well as we were not sure where to park the car at first but one phone call to the front desk aa she noticed us parked and assured us we were in the right spot. The check-in was easy. We were given our keycards and we went up to our room on the 7th floor. The rooms was very clean and spacious. I always like to look around the room before unpacking. I did have to request for some fresh sheets as one the beds sheets had stains. They brought them up within a few minutes later. As i was about to place the new ones on i noticed stains on those as well. I just gave up and slept ontop of the clean comforter. The shower/bathroom area was nice. The room itself was nice and bright with all the modern touches. We did not use the gym.

Very good

Superb

Wonderful

The parking so far

The room was missing a chair for the "desk" and the table for the rocker chair. The room was not cleaned by housekeeping any of the 4 nights we stayed although we requested it. They gave us new towels -by our request and we had to ask for toilet paper. The room was also very dark and limited lighting for a hotel named Glass Light. The location is fantastic and the bar is great. Just don't stay there. Valet is a mess too. It was just so disappointing as Marriott Silver patron and frequent traveler.

The room was missing a chair for the "desk" and the table for the rocker chair. The room was not cleaned by housekeeping any of the 4 nights we stayed although we requested it. They gave us new towels -by our request and we had to ask for toilet paper. The room was also very dark and limited lighting for a hotel named Glass Light. The location is fantastic and the bar is great. Just don't stay there. Valet is a mess too. It was just so disappointing as Marriott Silver patron and frequent traveler.

We had an event at Norfolk Hilton The Main for the weekend, however SO glad we chose to stay with Glass Light Hotel instead. We thoroughly enjoyed the art collection throughout the hotel and next door ! Great atmosphere all the way around ~

We had an event at Norfolk Hilton The Main for the weekend, however SO glad we chose to stay with Glass Light Hotel instead. We thoroughly enjoyed the art collection throughout the hotel and next door ! Great atmosphere all the way around ~

Yes

Yes

The room size and the bathroom size was nice as was the view. The Illy coffee. The window blinds. Difficult to roll down and up...and so noisy. The sundries. The smell is like a cheap boys body spray, and the body gel wash and hand was were the same fragance. The bed was too soft and we both awoke with sore backs.

Great location; very clean; great staff; parking right next door; many restaurants, besides the Glass Light, within walking distance

Bad experience with one of the front desk staff but beautiful hotel otherwise!

Bad experience with one of the front desk staff but beautiful hotel otherwise!

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Easy to navigate Liked everything

Great service, nice Gym and loved the bathroom

Great service, nice Gym and loved the bathroom

Lovely room, extraordinary stay ~

Lovely room, extraordinary stay ~

The heat in our room did not work properly. At check in the heat was off and the temp was 65F in the room. We immediately turned the unit on and it took 30 minutes to come on then turned off after only 10 minutes. We called the front desk and they said they would send someone up. Took a while but the system eventually came back on and then the maintenance guy finally showed up. He said it would take about an hour for the room to warm up due to no insulation in the outside walls. The first night the heat seemed fine. The second night, we woke up and the room was back at 65F. We also called the front desk for fresh towels or second day there, an hour went by and we had to call down again. 30 minutes later, still nothing. My husband had to end up going down to get them and she gave him two washcloths and two hand towels instead of full sized. Will not be returning anytime soon if ever.

The heat in our room did not work properly. At check in the heat was off and the temp was 65F in the room. We immediately turned the unit on and it took 30 minutes to come on then turned off after only 10 minutes. We called the front desk and they said they would send someone up. Took a while but the system eventually came back on and then the maintenance guy finally showed up. He said it would take about an hour for the room to warm up due to no insulation in the outside walls. The first night the heat seemed fine. The second night, we woke up and the room was back at 65F. We also called the front desk for fresh towels or second day there, an hour went by and we had to call down again. 30 minutes later, still nothing. My husband had to end up going down to get them and she gave him two washcloths and two hand towels instead of full sized. Will not be returning anytime soon if ever.

It’s beautiful throughout! Very helpful and friendly staff. Our room view was looking at a brick wall with windows. I think the rooms price should reflect the terrible view. Or at least let me know at booking so I know what to expect or offer and upgraded view for more money. This was a very special trip for my 73 year old mother and with the caliper of hotel this is, My expectations were much higher with the advertised pictures on the website. It should have said no view in this room at all. We felt disappointed with that one thing, Which was kinda a big thing for us. Also the lobby and restaurant were freezing, everyone had to eat breakfast with our coats and hats on. They should have brought in additional heater to offset the lack of heat in the restaurant at least. We were experiencing colder than normal temperatures, but they should have been prepared for that.

NA

It was beautiful and the drinks were phenomenal, I had a drink called the canary, probably one of the best drinks I have ever had in my life. It was like staying in an art museum

Couldn’t say much.

Location. Corner room It’s the little things for me. Our room did not come with a coffee maker. I called three times on hold for 30 rings. No one answered the phone we went down to the desk told them we had no coffee maker. We had everything else but the coffee maker they said they’d bring one right up, never heard from them never got a coffee maker. Not enough towels in the bathroom for the two of us customer service can be improved.

Lovely decor and layout of the room. Nice workout room. Everything was very thoughtful. Great stay.

Lovely decor and layout of the room. Nice workout room. Everything was very thoughtful. Great stay.

Great staff and comfortable room

Great staff and comfortable room

Truly loved it Everything

Everything about the hotel is fantastic. The staff, the room, very clean

Everything about the hotel is fantastic. The staff, the room, very clean

Great

Great

The front desk staff person was amazing and positive. The young women that did our valet both coming and going was so positive and helpful. Coming we had many bags and the cart that we loaded was difficult to get over the step part of the door, not user friendly, but she helped lift it with us. She also gave use easy directions to a light show that was on the Wisconsin ship.

Fairly good room- nothing special for the high price

Had to ask for more than one towel 4 times. Kept promising to bring some up. Finally after about 2 hours we received some.

Phone didn't work, staff not very friendly or helpful at check in.

What’s even worse, the waiter who served us during breakfast kept making impatient noise when we had some confusion regarding the addons on the omelette. After an unpleasant ordering process, the waiter took the order wrong and we waited for another 20 minutes for them to remake the omelette before we gave up and just canceled that order.

The staff at the hotel was excellent. The room was clean and comfortable.

The staff at the hotel was excellent. The room was clean and comfortable.

Fantastic hotel with beautiful rooms and an incredible restaurant. The glass exhibit is lovely. The hotel is a perfect getaway.

Fantastic hotel with beautiful rooms and an incredible restaurant. The glass exhibit is lovely. The hotel is a perfect getaway.

Hotel is beautiful, staff is friendly, gallery is gorgeous, rooms are interesting, bar is great, location is awesome. I think this is a really great boutique hotel option for Norfolk! Short walk to my favorite wine shop, some great restaurants and bars. The hotel itself was a little bit noisy? Mostly just building stuff but I remember being woken up a few times throughout the night with the AC/fridge, not entirely sure but it was lovely otherwise!

The rooms looked amazing

The rooms looked amazing

The return vent on the HVAC unit was not properly sized and all night when it turned on and off I could he the vent get sucked up and dropped back

The return vent on the HVAC unit was not properly sized and all night when it turned on and off I could he the vent get sucked up and dropped back

Beautiful glass museum integrated into the property. Rooms are definitely 5 star level.

Beautiful glass museum integrated into the property. Rooms are definitely 5 star level.

Staff was awesome

Staff was awesome

Always enjoy my stay here. Staff are always nice and accommodating.

Always enjoy my stay here. Staff are always nice and accommodating.

I paid what I booked and it’s totally different.

I paid what I booked and it’s totally different.

Everything was wonderful except the bed was really firm so my husband and I both couldn’t sleep well and woke up with sore backs unfortunately. That and the AC shutting off, making the room very warm overnight added to the discomfort. Everything else was a dream!

Everything was wonderful except the bed was really firm so my husband and I both couldn’t sleep well and woke up with sore backs unfortunately. That and the AC shutting off, making the room very warm overnight added to the discomfort. Everything else was a dream!

The double room was super spacious, hours for the museum + dinner were perfect, breakfast was hot and delivered to our room. Over all the staff was 10/10

The double room was super spacious, hours for the museum + dinner were perfect, breakfast was hot and delivered to our room. Over all the staff was 10/10

Room was spotless, stylish and perfect location in Norfolk!

Room was spotless, stylish and perfect location in Norfolk!

second time staying here but will most likely be my last. the hotel is starting to seem run down. i stayed in room 609 and the remote was so overused it was almost impossible to use and change the channels. also my sink was leaking the whole time i was there. at first i thought it was my negligence, but then later figured out the sink was leaking and saw the tape they’re using to try and temporarily fix the leak. i brought the concern to the front desks attention when i checked out, and i was told an engineer would address it, but i wasn’t accommodated at all. the rooms are $250 plus a night, and i would expect better accommodations. i felt slightly devalued as a customer and prob won’t be back.

second time staying here but will most likely be my last. the hotel is starting to seem run down. i stayed in room 609 and the remote was so overused it was almost impossible to use and change the channels. also my sink was leaking the whole time i was there. at first i thought it was my negligence, but then later figured out the sink was leaking and saw the tape they’re using to try and temporarily fix the leak. i brought the concern to the front desks attention when i checked out, and i was told an engineer would address it, but i wasn’t accommodated at all. the rooms are $250 plus a night, and i would expect better accommodations. i felt slightly devalued as a customer and prob won’t be back.

Not super friendly staff. They didn’t have a coffee maker in the room and then “tried to find one”. They

Not super friendly staff. They didn’t have a coffee maker in the room and then “tried to find one”. They

Great all around

Great all around

friendly but room was not ready at 4pm and the room 419 HVAC was making a buzz noiseIt had to turn it off.

friendly but room was not ready at 4pm and the room 419 HVAC was making a buzz noiseIt had to turn it off.

Very nice place and convenient

Very nice place and convenient

Real deal

Real deal

Excellent

Excellent

The best hotel in the region with the best restaurant

The best hotel in the region with the best restaurant

Beautiful hotel in the heart of downtown Norfolk. Easy walk to great restaurants. Rooms very spacious and the shower is huge! Would definitely stay there again.

Beautiful hotel in the heart of downtown Norfolk. Easy walk to great restaurants. Rooms very spacious and the shower is huge! Would definitely stay there again.

Wonderful staff. I love the room service detail.The only thing I wasn't crazy about were the rocking chairs at the table in the room. I kept hitting my ankle on the bottom part of the rocking chair, ouch! But other than that, wonderful ambience, comfortable beds, wonderful shower. I would definitely recommend, just please change out those rocking chairs in the rooms.

Wonderful staff. I love the room service detail.The only thing I wasn't crazy about were the rocking chairs at the table in the room. I kept hitting my ankle on the bottom part of the rocking chair, ouch! But other than that, wonderful ambience, comfortable beds, wonderful shower. I would definitely recommend, just please change out those rocking chairs in the rooms.

Clean room and nice amenities. Free water and fruit every AM avail on floor. Staff was great and food an beverage service was very good...a bit expensive but top notch. Good location. also.

Clean room and nice amenities. Free water and fruit every AM avail on floor. Staff was great and food an beverage service was very good...a bit expensive but top notch. Good location. also.

Really enjoyed our stay at this property and will be coming back.

Really enjoyed our stay at this property and will be coming back.

Great stay at the Glass Light Hotel. This was our first stay at the Glass Light Hotel in Norfolk, Virginia. Great location, easy walk to plenty of museums, dining + drinks, etc. Staff was excellent, rooms are big and well pointed with large walk-in showers. Highly recommend!!!!

Great stay at the Glass Light Hotel. This was our first stay at the Glass Light Hotel in Norfolk, Virginia. Great location, easy walk to plenty of museums, dining + drinks, etc. Staff was excellent, rooms are big and well pointed with large walk-in showers. Highly recommend!!!!

The room was very clean — i.e. bathrooms, bedding, plush towels, etc. However, my room was facing the parking garage and I did not feel comfortable and returned to the front desk. At the front, there was a lovely young lady who was very friendly. I must say, she made my stay extra special. I wrote her name down, but I cannot find the paper. I felt she understood my concern. She was so caring and very professional. She changed my room. I felt very comfortable telling her about my discomfort, as I know that Marriott Hotels has a reputation — they aim to satisfy their guests. I used the hotel’s self parking. My only concern there was that there was no parking attendant, and the elevator was initially out of service — but it was fixed in a timely manner. The hotel’s central location is nearby restaurants and shops. During my stay I told my daughters, who decided to get a rooms and one of my daughters told her best friend who also had a room! The lobby area is ver inviting and relaxing. The food served in the onsite restaurant is exceptional — fresh and tasty.

The room was very clean — i.e. bathrooms, bedding, plush towels, etc. However, my room was facing the parking garage and I did not feel comfortable and returned to the front desk. At the front, there was a lovely young lady who was very friendly. I must say, she made my stay extra special. I wrote her name down, but I cannot find the paper. I felt she understood my concern. She was so caring and very professional. She changed my room. I felt very comfortable telling her about my discomfort, as I know that Marriott Hotels has a reputation — they aim to satisfy their guests. I used the hotel’s self parking. My only concern there was that there was no parking attendant, and the elevator was initially out of service — but it was fixed in a timely manner. The hotel’s central location is nearby restaurants and shops. During my stay I told my daughters, who decided to get a rooms and one of my daughters told her best friend who also had a room! The lobby area is ver inviting and relaxing. The food served in the onsite restaurant is exceptional — fresh and tasty.

The sink didn’t drain well, the doors got stuck occasionally and the king-size bed seemed more like a queen. But these are minor quibbles. The hotel is beautiful, and our stay was very comfy and enjoyable.

The sink didn’t drain well, the doors got stuck occasionally and the king-size bed seemed more like a queen. But these are minor quibbles. The hotel is beautiful, and our stay was very comfy and enjoyable.

Some front desk staff lacking professionalism, borderline aggressive, others very cordial. No body wash during my stay (was told it was “back ordered”

Some front desk staff lacking professionalism, borderline aggressive, others very cordial. No body wash during my stay (was told it was “back ordered”

There were 2 elevators that had a tremble when going down each time I needed to use them

There were 2 elevators that had a tremble when going down each time I needed to use them

The property was well maintained, decor was beautiful, and everyone for the most part was inviting. It was only one person at the front desk later that night that was not inviting. Upon entering after coming from Blue Moon Taphouse, walk through the main door and not once did she acknowledge me with a hello how are you. Outside of that I would return

The property was well maintained, decor was beautiful, and everyone for the most part was inviting. It was only one person at the front desk later that night that was not inviting. Upon entering after coming from Blue Moon Taphouse, walk through the main door and not once did she acknowledge me with a hello how are you. Outside of that I would return

Autograph quality and service. Good location, plenty of restaurants in the area. Recommended.

Autograph quality and service. Good location, plenty of restaurants in the area. Recommended.

I stayed at the Glass Light Hotel and Gallery and it was truly phenomenal. The bed was incredibly comfortable, the staff was warm and friendly, and the atmosphere made the entire stay memorable. I can’t wait to come back again!

I stayed at the Glass Light Hotel and Gallery and it was truly phenomenal. The bed was incredibly comfortable, the staff was warm and friendly, and the atmosphere made the entire stay memorable. I can’t wait to come back again!

Pretty and chic

Pretty and chic

The glass gallery attached and the various beautiful art pieces throughout the hotel made our stay even more exceptional. Will stay again in this gem.

The glass gallery attached and the various beautiful art pieces throughout the hotel made our stay even more exceptional. Will stay again in this gem.

The staff was very accommodating when I had an issue which they remediated quickly and to my satisfaction. We definitely will stay here again.

The staff was very accommodating when I had an issue which they remediated quickly and to my satisfaction. We definitely will stay here again.

It was clean quiet walking distance to what we came down for the Jazz Festival.

It was clean quiet walking distance to what we came down for the Jazz Festival.

Without a doubt, one of the nicest places we’ve ever stayed. The service was unbelievable, and the glass exhibits really made it unique. Can’t wait to go back.

Without a doubt, one of the nicest places we’ve ever stayed. The service was unbelievable, and the glass exhibits really made it unique. Can’t wait to go back.

Amazing hotel

Amazing hotel

Very unique space, beautiful views, beautiful rooms, friendly staff, and closeness to a lot of great things in the city

Very unique space, beautiful views, beautiful rooms, friendly staff, and closeness to a lot of great things in the city

Hotel was close to many restaurants. The hotel was full of many beautiful and unique art work. The room was modern and unique. Shower was amazing. Sliding door to the bathroom was only negative

Hotel was close to many restaurants. The hotel was full of many beautiful and unique art work. The room was modern and unique. Shower was amazing. Sliding door to the bathroom was only negative

Check in was delayed by 45 minutes and front desk was not nice about it, refused to escalate the situation or offer different options, and told me to just deal with the inconvenience. However, executive housekeeping lady was so nice, property was very clean and spacious, and neighborhood was so cute.

Check in was delayed by 45 minutes and front desk was not nice about it, refused to escalate the situation or offer different options, and told me to just deal with the inconvenience. However, executive housekeeping lady was so nice, property was very clean and spacious, and neighborhood was so cute.

This is a beautiful hotel! The room is gorgeous and the bed is comfortable! I love the impeccable decorations and the staff is lovely!!

This is a beautiful hotel! The room is gorgeous and the bed is comfortable! I love the impeccable decorations and the staff is lovely!!

The entire experience was awesome. Amanda was a treat to get to know.

The entire experience was awesome. Amanda was a treat to get to know.

The hotel is chic and clean and staffed with happy and efficient staff. The rooms are stylish and very clean. A lovely place to stay in a bustling city.

The hotel is chic and clean and staffed with happy and efficient staff. The rooms are stylish and very clean. A lovely place to stay in a bustling city.

Cleanliness, great amenities, large rooms

Cleanliness, great amenities, large rooms

Awesome place to stay!!

Awesome place to stay!!

The complaints are too long to get into

The complaints are too long to get into

The glass art gallery is magnificent!

The glass art gallery is magnificent!

Great hotel a

Great hotel a

Before I even arrived at the hotel, a huge red flag popped up. I came in from Philadelphia, I have never been to Norfolk in my life. When I arrived it was around 930pm and raining buckets. I called the front desk to obtain a landmarks near the hotel because my Uber driver could not find the hotel at all. I asked the front desk attendant was there a federal building near the hotel. She responded “Yes, there are several federal buildings in our area”. I asked, can I have a name of the one Glass Light, she just didn’t answer my question. I hung up, with literal steam rising for my head. My Uber driver and I drove around for another 10 to 15 minutes and I just got out and walked in until I was able to find the hotel. So, this hotel does not have self service ice machines or stocked ice bags in common areas for guests to grab at their convenience. Therefore, the procedure is the request given a bucket of ice at the front desk or a bucket of ice is bought to the room. Everything was going smoothly when they were mailed at the front desk. On my second or third morning there I walked into the lobby after exercising and asked a female front desk attendant for a bucket of ice. She looked me dead’s in my eyes and stayed, “Do you need that now or can someone bring it up to your room?” I was taken back by her response and I said bring it up to my room. My eyes never came in the attendant told me to walk back to the kitchen and ask someone for it.

Before I even arrived at the hotel, a huge red flag popped up. I came in from Philadelphia, I have never been to Norfolk in my life. When I arrived it was around 930pm and raining buckets. I called the front desk to obtain a landmarks near the hotel because my Uber driver could not find the hotel at all. I asked the front desk attendant was there a federal building near the hotel. She responded “Yes, there are several federal buildings in our area”. I asked, can I have a name of the one Glass Light, she just didn’t answer my question. I hung up, with literal steam rising for my head. My Uber driver and I drove around for another 10 to 15 minutes and I just got out and walked in until I was able to find the hotel. So, this hotel does not have self service ice machines or stocked ice bags in common areas for guests to grab at their convenience. Therefore, the procedure is the request given a bucket of ice at the front desk or a bucket of ice is bought to the room. Everything was going smoothly when they were mailed at the front desk. On my second or third morning there I walked into the lobby after exercising and asked a female front desk attendant for a bucket of ice. She looked me dead’s in my eyes and stayed, “Do you need that now or can someone bring it up to your room?” I was taken back by her response and I said bring it up to my room. My eyes never came in the attendant told me to walk back to the kitchen and ask someone for it.

Couldn’t have been happier choosing to stay at the Glass Light Hotel & Gallery. Great atmosphere beautiful art displayed it felt like my home away from home.

Couldn’t have been happier choosing to stay at the Glass Light Hotel & Gallery. Great atmosphere beautiful art displayed it felt like my home away from home.

I arrived later than normal due to a delayed flight. The staff was accomodating and following hotel protocol however I was alerted that there is a company policy to cancel a reservation if not checked in by audit time. Apparently my non-refundable room was canceled. I was not aware I needed to call to inform of the delay. It would have been nice to have known this policy. Luckily there was still a room available. This is just alarming after arriving at 3am after a 5 hour delayed flight. The staff was helpful though.

I arrived later than normal due to a delayed flight. The staff was accomodating and following hotel protocol however I was alerted that there is a company policy to cancel a reservation if not checked in by audit time. Apparently my non-refundable room was canceled. I was not aware I needed to call to inform of the delay. It would have been nice to have known this policy. Luckily there was still a room available. This is just alarming after arriving at 3am after a 5 hour delayed flight. The staff was helpful though.

Great location. Really nice room. My only complaint is the shower door handle was almost falling off and should have been repaired.

Great location. Really nice room. My only complaint is the shower door handle was almost falling off and should have been repaired.

Beautiful hotel. I enjoyed the glass art museum next to the hotel.

Beautiful hotel. I enjoyed the glass art museum next to the hotel.

The hotel was absolutely gorgeous. So unique. Clean, comfortable and well worth the money.

The hotel was absolutely gorgeous. So unique. Clean, comfortable and well worth the money.

Great staff

Great staff

This is a beautiful hotel with excellent staff and very clean rooms

This is a beautiful hotel with excellent staff and very clean rooms

This is a beautiful hotel with friendly staff and extraordinarily clean rooms

This is a beautiful hotel with friendly staff and extraordinarily clean rooms

perfect for our short trip

perfect for our short trip

Very nice and upscale hotel.

Very nice and upscale hotel.

Very cool hotel. Right next to all the Norfolk sights/sites like the historic Cannonball green path and Freemason street. Excellent restaurants and stores nearby. And the hotel restaurant is really not your usual hotel restaurant but really top flight. Also very helpful and understanding staff.

Very cool hotel. Right next to all the Norfolk sights/sites like the historic Cannonball green path and Freemason street. Excellent restaurants and stores nearby. And the hotel restaurant is really not your usual hotel restaurant but really top flight. Also very helpful and understanding staff.

GREAT PLACE!

GREAT PLACE!

Reception was welcoming and the restaurant amazing !!

Reception was welcoming and the restaurant amazing !!

Really nice towels

Really nice towels

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Very clean… incredible staff!

Very clean… incredible staff!

Great Hotel. Would highly recommend.

Great Hotel. Would highly recommend.

Nice bar area. Friendly staff

Nice bar area. Friendly staff

My second time staying at this beautiful property and just as great as the first time. Great downtown location near everything and I love the Lavazza coffee in the rooms. The beds are on the firm side but not uncomfortable. Also the bar has the best Old Fashioneds. I will definitely be back again.

My second time staying at this beautiful property and just as great as the first time. Great downtown location near everything and I love the Lavazza coffee in the rooms. The beds are on the firm side but not uncomfortable. Also the bar has the best Old Fashioneds. I will definitely be back again.

I enjoyed the attached glass museum. The restaurant is also good.

I enjoyed the attached glass museum. The restaurant is also good.

It was modern and cute. The gallery was a fun addition to the stylish hotel.

It was modern and cute. The gallery was a fun addition to the stylish hotel.

Second concern is the room we have had holes in the floor that were just covered by carpet. When you stepped there you would sink into the hole; for someone who is not steady on their feet this could be dangerous. On a positive note, the hotel is very unique and the staff, especially the valet, are very pleasant.

Second concern is the room we have had holes in the floor that were just covered by carpet. When you stepped there you would sink into the hole; for someone who is not steady on their feet this could be dangerous. On a positive note, the hotel is very unique and the staff, especially the valet, are very pleasant.

The property was beautiful very modern.

The property was beautiful very modern.

Boutique hotel among standard chain hotels. Very nice bar and food.

Boutique hotel among standard chain hotels. Very nice bar and food.

Modern decor.

Modern decor.

We loved our stay at Glass Light! Staff was friendly and helpful. The bartenders were excellent. Our room was cozy. One helpful tip.....add more towel racks for the bathroom.

We loved our stay at Glass Light! Staff was friendly and helpful. The bartenders were excellent. Our room was cozy. One helpful tip.....add more towel racks for the bathroom.

We had a quick over night stay. Staff was very pleasant and the room was spacious and modern.

We had a quick over night stay. Staff was very pleasant and the room was spacious and modern.

What a fun and fabulous stay! Staff was so awesome!!!! They appear to love their job. Restaurant served the best meal of my life. TRULY.

What a fun and fabulous stay! Staff was so awesome!!!! They appear to love their job. Restaurant served the best meal of my life. TRULY.

This is a delightful boutique hotel in a good location. The staff is friendly and helpful. There is A lively bar and very good restaurant in the hotel. A bonus is the two story glass museum with a unique collection. We’d stay again on a future visit to Norfolk.

This is a delightful boutique hotel in a good location. The staff is friendly and helpful. There is A lively bar and very good restaurant in the hotel. A bonus is the two story glass museum with a unique collection. We’d stay again on a future visit to Norfolk.

Negatives: As mentioned, parking isn't free - it's $19 per day. But the biggest issue for me was the bathroom. First of all, the shower was separated from the main area by frosted glass that still allowed a lot to be seen. I was with my wife, so this was not that big a deal, but if I was with a friend or co-worker or something it could have been very awkward. Second, the bathroom door was a sliding barn door, and there was no fan. So even the slightest noise was very audible, which again could be very uncomfortable. I don't particularly like to be heard in the bathroom. The walls in general were pretty thin - we could definitely hear another couple either above us or on one of the sides. Not sure which direction, but it was noticeable.

Negatives: As mentioned, parking isn't free - it's $19 per day. But the biggest issue for me was the bathroom. First of all, the shower was separated from the main area by frosted glass that still allowed a lot to be seen. I was with my wife, so this was not that big a deal, but if I was with a friend or co-worker or something it could have been very awkward. Second, the bathroom door was a sliding barn door, and there was no fan. So even the slightest noise was very audible, which again could be very uncomfortable. I don't particularly like to be heard in the bathroom. The walls in general were pretty thin - we could definitely hear another couple either above us or on one of the sides. Not sure which direction, but it was noticeable.

The room was way bigger than we thought it was going to be. Super clean, restaurant was great! The museum was beautiful as well. Will definitely stay again!

Simple, clean, well-appointed, surprisingly reasonable cost. This will be my new go-to for the area!

Great room with a view of the city and USS Wisconsin.

I would definitely recommend a stay at this hotel. We received top notch guest service desk experience and awesome valet service. Clean rooms, comfortable beds, very spacious and great views. Restaurants and shopping within walking distance with beautiful surroundings. 10/10

Beautiful location with lots of room space.

Wonderful stay although it was only one night it was everything I would’ve needed. The room was ultra, comfortable and clean. The restaurant downstairs was amazing.

Beautiful! We had a wonderful and very relaxing stay. Gorgeous view of the harbor, and lovely art gallery next door. Illy coffee was an added bonus. Thank you for a much needed respite!

It was a beautiful hotel with many options on walking downtown to things fun.

Great hotel! Beautiful building and comfortable rooms.

Loved the art and the gallery was beautiful. Staff were excellent

The room was beautiful. The staff were amazing!

We had an amazing stay. Staff was superb and courteous. Room service was quick and easy. Will stay here again for a longer period and take advantage of the valet for sure.

Corner room was perfect blend of old world meets modern. Property is exceptional—a Norfolk treasure.

Clean and very comfortable. Great neighborhood.

The art gallery was a extra perk.

Nice hotel

Loved the room and how close everything was.

Perfect location, nice amenities!

Wonderful service from the beginning. Awesome room! Very clean rooms and comfortable. Would love to stay there again. Great location to downtown/restaurants.

Beautifully maintained.

Absolutely beautiful! Great hotel, great stay!

well the property is very nice…except for the bed i was to firm for me and my wife we left early didn’t want to stay the second night we were in town for my wife’s birthday. we live about one hour and a half away so we forfeited the second night and returned home.

Nice property. Friendly staff

The sheets and bedding were atrocious the water pressure in both the sink and shower were terrible and the staff would not answer the phone at the front desk

We love coming to the glass house. The rooms are nice and clean. Breakfast is always good but understaffed today. It took 1.5 hrs to get food. No hot coffee refills due to the guy had all the tables to himself. We went up front to pay . I did ask ahead of time for a corner room but they were unable to accommodate. We will still continue to use this hotel.

Great place to stay if you’re ever in Norfolk visiting!

Hotel was okay, just expect to pay unexpected fees.

This hotel is beautiful and I love staying there any time I feel like getting away from the house

Classy hotel. Decor was amazing but needed to be dusted. The deadbolt did not work in the first room I had so they moved my room as requested. No complaints. Relaxing stay. Convenient location.

The artwork and hotel stay rm size

Our first trip to Norfolk and we had a great visit and this hotel allowed us to walk all over to see many great sites and eat at some amazing places.

The property was wonderful but the beds are too low to the ground for me. Also, the parking could be easier along with getting back into the property from the garage.

Great visual design but not great if you need to work from the hotel as there is no proper desk area with a proper chair. Better if you are traveling for fun.

Great stay. Clean comfortable room. Beautiful decor

Excellent stay as usual!

Beautiful property & rooms. Very convenient to shops & dining & entertainment. Staff was very quick & accommodating. Only complaint i would have is that the room service staff didnt seem to pay attention to certain details. Coffee in the room wouldn't be stocked, dirty coffee cups left behind & it was extremely obvious they dont put fresh sheets on daily.

No

The attached art gallery was a plus and made time at the hotel enjoyable. Nice to be out of the room and explore the facilities more.