Econo Lodge Norfolk Airport

Hobo shelter. Stains on the “clean” sheets and comforter. No bathroom door.

The shower was broken and the staff were very rude and ignorant l am so disappointed not again and no breakfast offer as they say on the booking

Staff friendly & helpful

Las instalaciones están en mal estado y no habían toallas ni jabón Y el control del televisor y se llamó y no llevaron

Didn't have all the towels bedroom was not the one I booked so paid more for a cheaper room. Due to over booking. They shouldnt be available then. Really misleading. Only had 1 pillow on one of the beds was brought 1 other pillow. Said they would bring other half of towels and never did. Tbh dirt everywhere on the floor. Didn't even look like the place was swept or mopped. Had hair on the towels I did have in the room. Bed spread and comfortable had brown and tan stains on it. I felt dirty even after showering. A/c worked and tv was fine thats about the only good thing I can say about my stay. Room was being put together when I checked in at 4pm sunday eve

Do not select this as an airport quick stay. No shuttle as advertised. Sketchy area. No extras in room. Just two beds. No coffee machine, had ripped sheets, no chair etc. very basic place. I’ll read comments better when selecting next time!!

Pesimo lugar muy sucio sabanas sucias y rotación mal olor muy desagradable

The room had cockroaches in it, two of the lighting fixtures didnt work, the air conditioning didnt work, and the staff was not in the least bit accommodating.

Room was dirty with creepy crawlers and mold. TV reception was poor. And when I asked for a bar of soap I was told there was no soap to be had. The second night there was woken up at 4:30 AM by loud pounding. Someone was nearby trying to break into a room near mine with a hammer and crowbar. I had to call the cops.

I reserved a king bed that is not what i received. Tv didnt work upon arrival. I was not satisfied at all.

Avoid this one. sheets dirty with holes. No bath towels. TV did not work. Management not responsive to request to correct issues.

Poor overall

Dirty room , roaches all over the place , bad customer service unsanitary worst hotel I've ever witnessed in my life. Tried getting my money back but was unsuccessful

The reservation was made at 1 am, 17 April 2026. It was to stay at the hotel immediately for the night. When I get to the hotel, the attendant was sleeping and then finally answered my call to check me in. Only to be told there is no availability.

The toilet didn’t flush. There was no plunger available or no staff available when we needed it.

Ok

Good

Good

When i first arrived to pick up my room key there was no one at the front desk and i had to wait approximately 30 minutes for them to get back from the airport. After i got my room key there was no soap for the shower or the sink anywhere in the room. TV remote did not work for the tv (remote was receiving power) one of the bed sheets looks like a cigarette was put out on the sheet. Room was supposed to be smoke free but smelled like smoke. Paint on the walls is flaking and needs to be redone. Floors are stained.

When i first arrived to pick up my room key there was no one at the front desk and i had to wait approximately 30 minutes for them to get back from the airport. After i got my room key there was no soap for the shower or the sink anywhere in the room. TV remote did not work for the tv (remote was receiving power) one of the bed sheets looks like a cigarette was put out on the sheet. Room was supposed to be smoke free but smelled like smoke. Paint on the walls is flaking and needs to be redone. Floors are stained.

All the worse i ever stay in .dirty hotel bad stay. The stole my clothes out of room 1 night. Never clean room in 5 day

All the worse i ever stay in .dirty hotel bad stay. The stole my clothes out of room 1 night. Never clean room in 5 day

This place was nasty from head to toe. We cannot wait to get out of there.

This place was nasty from head to toe. We cannot wait to get out of there.

My hotel room door was broken, room has roaches… tv not working, microwave not working.

TV didn’t work and had to be replaced. Roaches and the key reader for the door didn’t work the desk clerk had to use the master key to open the door.

TV didn’t work and had to be replaced. Roaches and the key reader for the door didn’t work the desk clerk had to use the master key to open the door.

Very little lighting in room. The bathroom door has a large hole in it. The room smells.

Very little lighting in room. The bathroom door has a large hole in it. The room smells.

There were roaches running across the bed when i pulled the dirty covers back. I woul never recommended anyone to stay there. Desk agent was trying to deter me from asking for a full refund by saying repeatedly it will take 7 days to get your money back....SO! I recieved it within 24 hours. This place is trash.

There were roaches running across the bed when i pulled the dirty covers back. I woul never recommended anyone to stay there. Desk agent was trying to deter me from asking for a full refund by saying repeatedly it will take 7 days to get your money back....SO! I recieved it within 24 hours. This place is trash.

dead roaches and alive ones too and room smells like cigarette and weed. not the best

dead roaches and alive ones too and room smells like cigarette and weed. not the best

I do not recommend anyone go to this hotel bathroom

I do not recommend anyone go to this hotel bathroom

Dudnt realize i would need roch spray.

Dudnt realize i would need roch spray.

Parking was fine. AC WORKED. BROKEN DOORS AND PARTIALLY FUNCTIONING TOILET RESERVOIR. ROOM HAD VERY BAD ODOR. NO CLOTHE IRON NOR HAIR DRYER. NO SOAP OR SHAMPOO. OLD TOWELS AND STAFF DID NOT CLEAN ROOM. DIRTY REFRIGERATOR THAT DOES NOT WORK PROPERLY. AREA WHERE CONTINENTAL BREAKFASTS ARE SERVED IS IN DISSARRAY. NO COFFEE. STAFF'S ATTITUDE REALLY BAD.

Parking was fine. AC WORKED. BROKEN DOORS AND PARTIALLY FUNCTIONING TOILET RESERVOIR. ROOM HAD VERY BAD ODOR. NO CLOTHE IRON NOR HAIR DRYER. NO SOAP OR SHAMPOO. OLD TOWELS AND STAFF DID NOT CLEAN ROOM. DIRTY REFRIGERATOR THAT DOES NOT WORK PROPERLY. AREA WHERE CONTINENTAL BREAKFASTS ARE SERVED IS IN DISSARRAY. NO COFFEE. STAFF'S ATTITUDE REALLY BAD.

Bad room but friendly service

Bad room but friendly service

Everything was dingy and dirty even the sheets , the man in the evening said leave my stuff outside it was fine but then didn’t even bother watching it ! Then man in the morning didn’t bother even listening when I explained what i needed and then just said no! And walked away ! Later say me struggling with bags and my disabled daughter and walked away again! Just kinda rude to be in hospitality business

Everything was dingy and dirty even the sheets , the man in the evening said leave my stuff outside it was fine but then didn’t even bother watching it ! Then man in the morning didn’t bother even listening when I explained what i needed and then just said no! And walked away ! Later say me struggling with bags and my disabled daughter and walked away again! Just kinda rude to be in hospitality business

Roaches

Roaches

very safe

very safe

You get what you pay for

You get what you pay for

They were what expected for the price

They were what expected for the price

Roaches in the room. Disgusting

Roaches in the room. Disgusting

I saw some of the people staying at the hotel and decided to go to a different hotel

I saw some of the people staying at the hotel and decided to go to a different hotel

This place a roaches but aside from that, not bad. Just killing German and American roaches as I'm writing this. Definitely not coming back

This place a roaches but aside from that, not bad. Just killing German and American roaches as I'm writing this. Definitely not coming back

Need clean the better

Need clean the better

Roaches, dirty sheets, stained towels, mold in shower, sticky countertops. Book at your own risk.

Roaches, dirty sheets, stained towels, mold in shower, sticky countertops. Book at your own risk.

The staff were helpful and polite, you get what you pay for. The facility was a little worn out, and there were a few creepy crawlers.

The staff were helpful and polite, you get what you pay for. The facility was a little worn out, and there were a few creepy crawlers.

Checked out almost immediately after checking in. Garbage throughout the room, rotten food remnants in sink, cigarette burns in linens inside a non smoking room, mysterious stains on pillow cases. DO NOT STAY HERE

Checked out almost immediately after checking in. Garbage throughout the room, rotten food remnants in sink, cigarette burns in linens inside a non smoking room, mysterious stains on pillow cases. DO NOT STAY HERE

It Was Okay To Stay Over Night, But Bad Spots In The Bathroom And Bugs.

It Was Okay To Stay Over Night, But Bad Spots In The Bathroom And Bugs.

Dirty towels, dirty floor, dirty comforter with cigarette holes in it half the lights were not working

Dirty towels, dirty floor, dirty comforter with cigarette holes in it half the lights were not working

DO NOT BOOK THIS STAY!! This is the worst possible property ever. The stay was so disgusting, dirty, poorly maintained. Our room had tons of mold on the ceiling, roaches everywhere (we spotted almost 8), broken chairs, dirty bedsheets, bathroom door had a huge hole in it AND the property owner/manager was incredibly rude and inappropriate with us. As soon as we checked in to our room, we noticed all of the above problems and went to them asking for a room change. They did not stating that they didnt have any more rooms (their website did say they have rooms available). We contacted Expedia for a change of stay at that instant itself but were met with threats from the property manager asking us to leave in the next 30mins, else he would call the cops. All this was also happening at 12:30am since we had a late check in. The hotel owner started calling us again and again asking us to leave since we broight up the issue with expedia. He started cursing and abusing. We couldnt leave at that moment since expedia’s relocation team couldnt find another property for us so were asked to stay just for the night. We did the same and upon checking out as soon as we could the next morning, the owner again called and started cursing saying he wouldnt agree with expedia on giving us a refund. We finally got the refund for our entire stay but had to go through so much trauma, unhygienic conditions and absolutely horrible behavior from the staff. PLEASE PLEASE DO NOT BOOK THIS STAY

DO NOT BOOK THIS STAY!! This is the worst possible property ever. The stay was so disgusting, dirty, poorly maintained. Our room had tons of mold on the ceiling, roaches everywhere (we spotted almost 8), broken chairs, dirty bedsheets, bathroom door had a huge hole in it AND the property owner/manager was incredibly rude and inappropriate with us. As soon as we checked in to our room, we noticed all of the above problems and went to them asking for a room change. They did not stating that they didnt have any more rooms (their website did say they have rooms available). We contacted Expedia for a change of stay at that instant itself but were met with threats from the property manager asking us to leave in the next 30mins, else he would call the cops. All this was also happening at 12:30am since we had a late check in. The hotel owner started calling us again and again asking us to leave since we broight up the issue with expedia. He started cursing and abusing. We couldnt leave at that moment since expedia’s relocation team couldnt find another property for us so were asked to stay just for the night. We did the same and upon checking out as soon as we could the next morning, the owner again called and started cursing saying he wouldnt agree with expedia on giving us a refund. We finally got the refund for our entire stay but had to go through so much trauma, unhygienic conditions and absolutely horrible behavior from the staff. PLEASE PLEASE DO NOT BOOK THIS STAY

lousy place. worse customer service

lousy place. worse customer service

My husband got to the place and there was no staff. He call multiple times, waited for a while and no answers. No one was there to help him. He end up leaving for a different hotel.

My husband got to the place and there was no staff. He call multiple times, waited for a while and no answers. No one was there to help him. He end up leaving for a different hotel.

Need to upgrade property. Toilet was not flushing when we first got there due to them shutting it off. No fresh linens. No smoking room but had cigarette burns on the sheets. Had to ask for a remote as well.

Need to upgrade property. Toilet was not flushing when we first got there due to them shutting it off. No fresh linens. No smoking room but had cigarette burns on the sheets. Had to ask for a remote as well.

Roaches in the bed and all over the floor. Smelt horrible. No shower handle. Towels were stiff and hard.

Roaches in the bed and all over the floor. Smelt horrible. No shower handle. Towels were stiff and hard.

An old friend came to visit, she doesn’t have much money wasn’t expecting to high standard. The people who live there or stay there monthly had a real serious unwelcoming way about them. Every time I went to the desk after checking in. I got asked for a hand out or something. There was no towels soap or toilet paper and while waiting I was asked if I had a cigarette

An old friend came to visit, she doesn’t have much money wasn’t expecting to high standard. The people who live there or stay there monthly had a real serious unwelcoming way about them. Every time I went to the desk after checking in. I got asked for a hand out or something. There was no towels soap or toilet paper and while waiting I was asked if I had a cigarette

The linens appeared clean, but honestly I wouldn’t be surprised if they’ve never been washed. The ‘comforter’ certainly hasn’t. The towels and wash clothes were dingy and filthy. I didn’t even want to use them because I wasn’t sure if they’d never been washed or were just dingy. Felt disgusted and literally went and bought a towel and wash clothe from Walmart down the street. The bathroom was also filthy. Looked like the toilet seat had never been cleaned, the shower was gross and dirty. One of the staff was an a-hole about resetting my room key. Interrogated me and then demanded the room key, fixed it, and threw it back at me because it was the middle of the night before storming off. This is your job dude. SHUT THIS PLACE DOWN AND GET IT OFF EXPEDIA. The place honestly needs to be shut down,

The linens appeared clean, but honestly I wouldn’t be surprised if they’ve never been washed. The ‘comforter’ certainly hasn’t. The towels and wash clothes were dingy and filthy. I didn’t even want to use them because I wasn’t sure if they’d never been washed or were just dingy. Felt disgusted and literally went and bought a towel and wash clothe from Walmart down the street. The bathroom was also filthy. Looked like the toilet seat had never been cleaned, the shower was gross and dirty. One of the staff was an a-hole about resetting my room key. Interrogated me and then demanded the room key, fixed it, and threw it back at me because it was the middle of the night before storming off. This is your job dude. SHUT THIS PLACE DOWN AND GET IT OFF EXPEDIA. The place honestly needs to be shut down,

somewhat ghetto

somewhat ghetto

Horrible

Horrible

This place does not look like the pictures on line. It was dirty, floors needs sweeping, bathtubs were dirty. Bathroom commode stopped up, horrible lobby and if I could have gotten my money back from you last night we wouldn’t stay.

This place does not look like the pictures on line. It was dirty, floors needs sweeping, bathtubs were dirty. Bathroom commode stopped up, horrible lobby and if I could have gotten my money back from you last night we wouldn’t stay.

Let's start with the good. It's close to the airport. The room had a microwave and mini fridge. Now for the bad. The television did not work, and even if it had there were no batteries in the remote. Both bedspreads had several cigarette burns. Each bed only had one pillow. And my favorite...... there was no shower curtain????? How does that happen??? I've stayed at much nicer hotels for less money! I would have left and went to another hotel if i hadn't just driven 10 hours.

Let's start with the good. It's close to the airport. The room had a microwave and mini fridge. Now for the bad. The television did not work, and even if it had there were no batteries in the remote. Both bedspreads had several cigarette burns. Each bed only had one pillow. And my favorite...... there was no shower curtain????? How does that happen??? I've stayed at much nicer hotels for less money! I would have left and went to another hotel if i hadn't just driven 10 hours.

My tv wasn’t working in the room, I called the front desk he said he couldn’t do anything and the owner had left. I asked could he switch my room and he said I would have to wait until the owner returns

My tv wasn’t working in the room, I called the front desk he said he couldn’t do anything and the owner had left. I asked could he switch my room and he said I would have to wait until the owner returns

rooms are Nasty, the staff are no good bad customer service.

rooms are Nasty, the staff are no good bad customer service.

There was no slower curtain. The sheets were filthy. The ac didn’t work and when you tried to contact the front desk no one would answer. After helping move our daughter from SC to Norfolk with the NAVY we just wanted to rest and it was so disgusting we couldn’t rest. I’ve been workin with Expedia to cancel our 2nd night because we were definitely not staying there and tweeting to get our money back. But these people will not answer the phone for them either. This is definitely the worst place we have ever stayed. I would never recommend this place to anyone ever!

There was no slower curtain. The sheets were filthy. The ac didn’t work and when you tried to contact the front desk no one would answer. After helping move our daughter from SC to Norfolk with the NAVY we just wanted to rest and it was so disgusting we couldn’t rest. I’ve been workin with Expedia to cancel our 2nd night because we were definitely not staying there and tweeting to get our money back. But these people will not answer the phone for them either. This is definitely the worst place we have ever stayed. I would never recommend this place to anyone ever!

This hotel was filthy inside and out. My daughter rinsed her feet in the tub and used the bathmat to walk across the floor because she want to walk on it bare footed. Half way across the room, the bathmat was black! The bedding was stained, had burn holes, and hair stuck to the sheets. The staff was rude and unhelpful. The late night window required you to yell into a ring doorbell over the street noise and she refused to come to the window. The TV didn’t work and when I called the hotel from my cell inside the room, the man continued to yell at me that wouldn’t help me. After 45 minutes of this ordeal, I booked another hotel and we left. Shame on me for not reading the reviews but we were in a hurry after our flight delayed to the next day. I count on Hotels.com for at least decent rooms and was caught off guard this time. Do NOT stay here and I highly recommend this hotel be removed as an option on the site.

This hotel was filthy inside and out. My daughter rinsed her feet in the tub and used the bathmat to walk across the floor because she want to walk on it bare footed. Half way across the room, the bathmat was black! The bedding was stained, had burn holes, and hair stuck to the sheets. The staff was rude and unhelpful. The late night window required you to yell into a ring doorbell over the street noise and she refused to come to the window. The TV didn’t work and when I called the hotel from my cell inside the room, the man continued to yell at me that wouldn’t help me. After 45 minutes of this ordeal, I booked another hotel and we left. Shame on me for not reading the reviews but we were in a hurry after our flight delayed to the next day. I count on Hotels.com for at least decent rooms and was caught off guard this time. Do NOT stay here and I highly recommend this hotel be removed as an option on the site.

My husband's flight was delayed and he arrived late and was told unless he had cash could not stay so wound up leaving and staying at a days inn so if my card is charged we will be disputing it

My husband's flight was delayed and he arrived late and was told unless he had cash could not stay so wound up leaving and staying at a days inn so if my card is charged we will be disputing it

Need report someone terrible hotel roaches and smell mold

Need report someone terrible hotel roaches and smell mold

Bad

Bad

Upon discovering the bugs, I immediately documented the issue with clear photographs and videos. These visuals show numerous bugs on the mattress, bedding, and furniture. The room had a broken mirror, missing microwave and there was supposed to be a mirror above the sink which was missing. Even more distressing was the hotel's response when I contacted the front desk on 7/5/25 at 7:09am. When I reported the severe bug problem and the bites on my baby, the woman I spoke with, with a middle eastern accent, refused to offer any assistance or alternative accommodation. I was explicitly told that I would still be charged for the room, and then she passed the phone to her husband who unprofessionally hung up on me. after multiple attempts to get their names, they refused to disclose this. This behavior is not only unhelpful but deeply disrespectful and completely unacceptable for a hospitality establishment. Due to the unsanitary and frankly horrifying conditions, and the severe lack of customer service the staff, I recommend to avoid this location.

Upon discovering the bugs, I immediately documented the issue with clear photographs and videos. These visuals show numerous bugs on the mattress, bedding, and furniture. The room had a broken mirror, missing microwave and there was supposed to be a mirror above the sink which was missing. Even more distressing was the hotel's response when I contacted the front desk on 7/5/25 at 7:09am. When I reported the severe bug problem and the bites on my baby, the woman I spoke with, with a middle eastern accent, refused to offer any assistance or alternative accommodation. I was explicitly told that I would still be charged for the room, and then she passed the phone to her husband who unprofessionally hung up on me. after multiple attempts to get their names, they refused to disclose this. This behavior is not only unhelpful but deeply disrespectful and completely unacceptable for a hospitality establishment. Due to the unsanitary and frankly horrifying conditions, and the severe lack of customer service the staff, I recommend to avoid this location.

Yep it was the cheapest option near the airport and it showed. Dirty floor. Dirty bathroom. No shower curtain. Mirror was broken. The bathroom door had a big hole in it. Lights over the bed didnt work. It was a nonsmokimg room but the bedspreads were from smoking rooms (washed but still smelled and had burns in them). I left as early as I could and spent an extra 6 hours in the airport because I wasn't comfortable in the room.

Yep it was the cheapest option near the airport and it showed. Dirty floor. Dirty bathroom. No shower curtain. Mirror was broken. The bathroom door had a big hole in it. Lights over the bed didnt work. It was a nonsmokimg room but the bedspreads were from smoking rooms (washed but still smelled and had burns in them). I left as early as I could and spent an extra 6 hours in the airport because I wasn't comfortable in the room.

There was a car alarm every 10 minutes to disturb the morning sleep from 6:15 am onwards till 10 am… couldn’t sleep. No electric for TV or lights near wash basin areas, bathroom door didn’t close properly. They downgraded our reservation even when I assured them calling ahead and requesting my CC about coming to the motel little late around 12ish. They gave our confirmed room of double bed to some other customers the front desk says. Had to go out to fetch morning tea/coffee which is supposed to be there… although they advertised about free morning breakfast. They charged the same amount in cash. No good for 1 night for close to 200 bucks … a total rep off.

There was a car alarm every 10 minutes to disturb the morning sleep from 6:15 am onwards till 10 am… couldn’t sleep. No electric for TV or lights near wash basin areas, bathroom door didn’t close properly. They downgraded our reservation even when I assured them calling ahead and requesting my CC about coming to the motel little late around 12ish. They gave our confirmed room of double bed to some other customers the front desk says. Had to go out to fetch morning tea/coffee which is supposed to be there… although they advertised about free morning breakfast. They charged the same amount in cash. No good for 1 night for close to 200 bucks … a total rep off.

Room smelled and dirty used towels on racks. Not sure if it was cleaned

Room smelled and dirty used towels on racks. Not sure if it was cleaned

STAY AWAY! Rooms are dirty , bedding was stained. They only provided a bedspread no top sheet even when asked. One bar of soap and towels were tinted brown and not fit for humans. The owner doesn't care. He said he does only what the franchise requires. But customer service said bedding is not up to their standard. Also unsafe conditions with people grilling on charcoal in front of the room doors.

STAY AWAY! Rooms are dirty , bedding was stained. They only provided a bedspread no top sheet even when asked. One bar of soap and towels were tinted brown and not fit for humans. The owner doesn't care. He said he does only what the franchise requires. But customer service said bedding is not up to their standard. Also unsafe conditions with people grilling on charcoal in front of the room doors.

Bedsheets and towels were stained and had hairs under the blanket, bathtub and sink had hair and trash in it.

Bedsheets and towels were stained and had hairs under the blanket, bathtub and sink had hair and trash in it.

Staff member demanded cash with the statement of the card machine needing to be replaced. Staff was super rude.

Staff member demanded cash with the statement of the card machine needing to be replaced. Staff was super rude.

Read the reviews and avoid this place. I made the mistake of thinking “how bad could it be?” ROACHES - tons of them. Many sizes. Absolutely disgusting. Terrible smoke smell in the room, the floors were dirty and there were cigarette burns on the sheets and stains on the bedding. The bathroom didn’t look like it had been cleaned. Avoid at all costs.

Read the reviews and avoid this place. I made the mistake of thinking “how bad could it be?” ROACHES - tons of them. Many sizes. Absolutely disgusting. Terrible smoke smell in the room, the floors were dirty and there were cigarette burns on the sheets and stains on the bedding. The bathroom didn’t look like it had been cleaned. Avoid at all costs.

"I recently had a distressing experience at a hotel that fell short of basic cleanliness and maintenance standards. Upon entering my room, I was dismayed to find evidence of poor housekeeping, including a significant cockroach infestation and visible signs of drug paraphernalia on the floor. Furthermore, the toilet was malfunctioning and refused to flush, exacerbating the unsanitary conditions. The bedding was also in disrepair, with noticeable burn holes on the blanket. When I attempted to address the issue with the hotel staff, I was met with confusion and a lack of transparency regarding payment procedures. Despite having paid for my stay online via credit card, the staff member at the front desk claimed that my payment had not been processed and demanded that I pay in cash or via Cash App. This was particularly perplexing given that both my bank and the booking platform confirmed the successful transaction. The situation escalated when I was subsequently locked out of my room and forced to vacate the premises, leaving me with no choice but to relocate my belongings. Although the booking company has since initiated a refund, the processing time of 5-7 business days has left me without accommodations and facing significant inconvenience. In light of this experience, I strongly suggest that the hotel management prioritize addressing the cockroach infestation and overall cleanliness of the property. Allocating resources towards pest control

"I recently had a distressing experience at a hotel that fell short of basic cleanliness and maintenance standards. Upon entering my room, I was dismayed to find evidence of poor housekeeping, including a significant cockroach infestation and visible signs of drug paraphernalia on the floor. Furthermore, the toilet was malfunctioning and refused to flush, exacerbating the unsanitary conditions. The bedding was also in disrepair, with noticeable burn holes on the blanket. When I attempted to address the issue with the hotel staff, I was met with confusion and a lack of transparency regarding payment procedures. Despite having paid for my stay online via credit card, the staff member at the front desk claimed that my payment had not been processed and demanded that I pay in cash or via Cash App. This was particularly perplexing given that both my bank and the booking platform confirmed the successful transaction. The situation escalated when I was subsequently locked out of my room and forced to vacate the premises, leaving me with no choice but to relocate my belongings. Although the booking company has since initiated a refund, the processing time of 5-7 business days has left me without accommodations and facing significant inconvenience. In light of this experience, I strongly suggest that the hotel management prioritize addressing the cockroach infestation and overall cleanliness of the property. Allocating resources towards pest control

Quise cancelar al instante de ver las pésimas condiciones de la habitación de poca higiene y no me devolvieron el dinero ,me siento estafada xq no se parece a las fotos de presentación ,mal ambiente y todo sucio

Quise cancelar al instante de ver las pésimas condiciones de la habitación de poca higiene y no me devolvieron el dinero ,me siento estafada xq no se parece a las fotos de presentación ,mal ambiente y todo sucio

This property has roaches

This property has roaches

Refine

Refine

The only good thing is the bed tv fridge and the shower is amazing other then that it’s got roaches and spiders and the microwave had to be exchanged and was thankfully and a little better to make things worse and the lock is broke to make things worse the people are loud and very obnoxious I traveled with my son I’d definitely recommend go somewhere else

The only good thing is the bed tv fridge and the shower is amazing other then that it’s got roaches and spiders and the microwave had to be exchanged and was thankfully and a little better to make things worse and the lock is broke to make things worse the people are loud and very obnoxious I traveled with my son I’d definitely recommend go somewhere else

The tv didn’t turn on with the remote. I went to the front desk and he told me I would have to pull the wire out and put it back in. After doing that it still didn’t work. He then sent someone down, who got it to turn on but you only got one channel. As the night went on the roaches started to come out. My boyfriend called the front desk and the lady said that they only come out at night. He asked could we change rooms and she said no not until the next day and hung up. He called back and talked to someone else who claimed that he didn’t know about any roach problem and we could get a refund for our next night.

The tv didn’t turn on with the remote. I went to the front desk and he told me I would have to pull the wire out and put it back in. After doing that it still didn’t work. He then sent someone down, who got it to turn on but you only got one channel. As the night went on the roaches started to come out. My boyfriend called the front desk and the lady said that they only come out at night. He asked could we change rooms and she said no not until the next day and hung up. He called back and talked to someone else who claimed that he didn’t know about any roach problem and we could get a refund for our next night.

T.v. looked liked someone punched it. Lights were out. Asked for another room, was told no more available. Seedy activities in the parking lot.

T.v. looked liked someone punched it. Lights were out. Asked for another room, was told no more available. Seedy activities in the parking lot.

Property very clean

Property very clean

It’s very clean

It’s very clean

My stay was terrible the front desk worker was rude and you can barely understand her soon as I walked in my room you could see the dirt stains on the sheets and pillow cases I went to the front desk and asked for clean sheets and the lady act like she was mad and offered me a refund why would you offer a refund instead of trying to accommodate your guest she was upset because I took the dirty linen off the bed and said she couldn’t resell the room because I had messed it up it was no wash cloths the microwave was dirty the refrigerator was filthy I had to buy my own bag of ice it’s just a waste of money after already having to pay for the room I would not recommend at all this is my 2nd time going and this time was worst than the first but I will never go back having to have my room door open so I could deep clean the room was just crazy to me they literally put no effort into cleaning then when I checked out they didn’t even take the sheets off that I had used just went and made the bed up

My stay was terrible the front desk worker was rude and you can barely understand her soon as I walked in my room you could see the dirt stains on the sheets and pillow cases I went to the front desk and asked for clean sheets and the lady act like she was mad and offered me a refund why would you offer a refund instead of trying to accommodate your guest she was upset because I took the dirty linen off the bed and said she couldn’t resell the room because I had messed it up it was no wash cloths the microwave was dirty the refrigerator was filthy I had to buy my own bag of ice it’s just a waste of money after already having to pay for the room I would not recommend at all this is my 2nd time going and this time was worst than the first but I will never go back having to have my room door open so I could deep clean the room was just crazy to me they literally put no effort into cleaning then when I checked out they didn’t even take the sheets off that I had used just went and made the bed up

I did not like the way I was treated

I did not like the way I was treated

Dirty towels , floor, bathroom , sink , toilet. Dusty everywhere. Tv not working. Unsafe place I have to put table and chair by the door so nobody can get in. Not coming back again.

Dirty towels , floor, bathroom , sink , toilet. Dusty everywhere. Tv not working. Unsafe place I have to put table and chair by the door so nobody can get in. Not coming back again.

There were too many ducks to count and the popcorn was more delicious than hot spring water

There were too many ducks to count and the popcorn was more delicious than hot spring water

No elevator

No elevator

Paint peeling on door,poop on wall ,smoke alarm covered with bag used towel still In shower ,no iron ,ac broke very loud outside

Paint peeling on door,poop on wall ,smoke alarm covered with bag used towel still In shower ,no iron ,ac broke very loud outside

When I entered my room, the bed has not been made from the previous guest, the room was dirty. I went to the office and they switched me to a different room when I enter the second room. It was not much better than the first. The room had been cleaned, but I assume with dirty rags and mops. It smelled disgusting and left a lot to be desired. The bedding had holes in it from what seem to be drug use, there were bugs in the room, and although the bed was made, the linen was from a previous guest. There was hair and other noticeable items in the sheets and bedding. The bathroom facilities did not work properly.

When I entered my room, the bed has not been made from the previous guest, the room was dirty. I went to the office and they switched me to a different room when I enter the second room. It was not much better than the first. The room had been cleaned, but I assume with dirty rags and mops. It smelled disgusting and left a lot to be desired. The bedding had holes in it from what seem to be drug use, there were bugs in the room, and although the bed was made, the linen was from a previous guest. There was hair and other noticeable items in the sheets and bedding. The bathroom facilities did not work properly.

The worst place to stay.

The worst place to stay.

It was ok to but the TV did not work and when I complained about it they said that there was nothing they could do. They didn't even come to see what the problem was.

It was ok to but the TV did not work and when I complained about it they said that there was nothing they could do. They didn't even come to see what the problem was.

The room was clean. They have microwave inside room.

The room was clean. They have microwave inside room.

I booked non smoking. Every room was disgusting i tried changing to another room and it was just as bad. One room had cigarette burns everywhere and just reeked. the other one had a broken mirror and a hole punched in the bathroom door and still reeked of cigarette smoke. also one room looked like it had collapsed on itself. when i got there they said their card machine was down and i had to pay in cash and they charged me an extra 50 dollars than what i agreed to on the site. when i tried to get my money back they said no so i just checked out and got a different hotel. please take this off of your site nobody should be staying here its unsanitary, unsafe, and they will take your money.

I booked non smoking. Every room was disgusting i tried changing to another room and it was just as bad. One room had cigarette burns everywhere and just reeked. the other one had a broken mirror and a hole punched in the bathroom door and still reeked of cigarette smoke. also one room looked like it had collapsed on itself. when i got there they said their card machine was down and i had to pay in cash and they charged me an extra 50 dollars than what i agreed to on the site. when i tried to get my money back they said no so i just checked out and got a different hotel. please take this off of your site nobody should be staying here its unsanitary, unsafe, and they will take your money.

Absolutely disgusting!

Absolutely disgusting!

Disgusting!!!!!! Roaches, prostitution running all through the motel. I had to stay for a week. So upon arrival i noticed the floors. So i bought a mop and bleach and once the water hit the floor it literally was mud!!!! No lie!!!! It took 6 moppings of the floor for the water to become clear ISH!!!!! My daughter pulled back the top blanket….. which was filthy dirty full of burn holes…… just to find unclean sheets. Crumbs. Makeup smears. There were rooms with busted windows…. That they would rent out cash for a discounted rate!!! There was only one housekeeper who had a bottle of glass cleaner and a toilet brush. Thats what was used to clean everything!!!!! The mop used was brown!!!They charged a service fee of $3.50….. that you had to pay via cash app!!!! Complete dump and scammers!!!! Would NOT RECOMMEND!!!!

Disgusting!!!!!! Roaches, prostitution running all through the motel. I had to stay for a week. So upon arrival i noticed the floors. So i bought a mop and bleach and once the water hit the floor it literally was mud!!!! No lie!!!! It took 6 moppings of the floor for the water to become clear ISH!!!!! My daughter pulled back the top blanket….. which was filthy dirty full of burn holes…… just to find unclean sheets. Crumbs. Makeup smears. There were rooms with busted windows…. That they would rent out cash for a discounted rate!!! There was only one housekeeper who had a bottle of glass cleaner and a toilet brush. Thats what was used to clean everything!!!!! The mop used was brown!!!They charged a service fee of $3.50….. that you had to pay via cash app!!!! Complete dump and scammers!!!! Would NOT RECOMMEND!!!!

Its a really cheap hotel and it shows it.

Its a really cheap hotel and it shows it.

It has a roach infestation.

It has a roach infestation.

Beats sleeping outside

Beats sleeping outside

Could be a little cleaner

Could be a little cleaner

One of the rooms was all boarded up and looked like a car had driven into it. I had paid for my room online when I made my reservation. However, I was charged $3.50 when I checked in.

One of the rooms was all boarded up and looked like a car had driven into it. I had paid for my room online when I made my reservation. However, I was charged $3.50 when I checked in.

No toilet paper in room (had to request at office) and one bar of opened and perhaps used soap. Sink obviously not cleaned. Refrigerator so frosted freezer unusable and ice insulated cooling elements so cooling inadequate. Sticky entrance door.

Too many crack heads around staying in rooms. Kept getting bothered the moment I stepped out asking for money or trying to sell something for money. I didn’t feel confertable staying there I didn’t know if they would break into my car, etc!

This was your typical "no frill" motel. A friend and I only utilized the room for a few hours before having to be dropped off at the airport. Aside from cigarette burns on the comforters and sheets (in a non-smoking room), cracks and holes in the walls and doors, stains in the bath tub and ceiling, the TV not being able to turn off, smoke detector dangling from the ceiling, no water pressure from the sink, and killing a roach....the bed was at least bed bug free and comfortable for a couple hours.

This was your typical "no frill" motel. A friend and I only utilized the room for a few hours before having to be dropped off at the airport. Aside from cigarette burns on the comforters and sheets (in a non-smoking room), cracks and holes in the walls and doors, stains in the bath tub and ceiling, the TV not being able to turn off, smoke detector dangling from the ceiling, no water pressure from the sink, and killing a roach....the bed was at least bed bug free and comfortable for a couple hours.

Very run down. In need of lots of repairs. Could not unlock the door from the inside and had to struggle for about 10 minutes to get it opened, Had to turn the water on for the toilet to flush. The airport shuttle was an extra fee on top of the room rate

Paid about $145. Price expensive for the condition of room and property. Surface of the room dirty such as mirror, baseboard, etc.. My daughter saw a spider inside the room. Breakfast only options are bagel, bread and frosted cereal.

Paid about $145. Price expensive for the condition of room and property. Surface of the room dirty such as mirror, baseboard, etc.. My daughter saw a spider inside the room. Breakfast only options are bagel, bread and frosted cereal.

No wifi , bed bugs in the hotel

No wifi , bed bugs in the hotel

The staff was very good though.

The staff was very good though.

They didn’t have breakfast at all which said was included in multiple websites and tourist guides with hotels listed. It worked as we ended up not really staying in the room much. Only the bathroom lights worked and there was hair around the bathroom when we got there. Other than that it was fine comfortable bed. Staff is friendly.

They didn’t have breakfast at all which said was included in multiple websites and tourist guides with hotels listed. It worked as we ended up not really staying in the room much. Only the bathroom lights worked and there was hair around the bathroom when we got there. Other than that it was fine comfortable bed. Staff is friendly.

Dirty sink, showers and old.

Dirty sink, showers and old.

Advertised free breakfast had not been available since covid. Bedsheet in our non-smoking room had a burn hole in it.

Advertised free breakfast had not been available since covid. Bedsheet in our non-smoking room had a burn hole in it.

Unhelpful staff, wifi didn?t work, room had roaches. Tv didn?t work.

Hotel was dirty, writing on walls, ceiling dirty, cigarettes butts was on the bathroom floor, shower head was tapped on, fridge dirty, bugs was in the room, sheets had burn holes. I was charged an extra cash fee upon checking in. I want my money back!

Just what i expected for Norfolk VA

Just what i expected for Norfolk VA

Toilet was not working. I asked several times within a three day span and they never sent no one to come fix. It asked to be moved to room when they clearly had other rooms available and still wouldn’t move me.

Toilet was not working. I asked several times within a three day span and they never sent no one to come fix. It asked to be moved to room when they clearly had other rooms available and still wouldn’t move me.

First off the room had roaches,dirty,holes in the sheets

First off the room had roaches,dirty,holes in the sheets

The staff was not people friendly. They acted as if handing out towels was giving away one of their kids. They didn't clean the room. It was the worst place i have ever stayed

It needs renovations

It needs renovations

1st room that was giving was dirty and had a bad smell and was also missing a door in the bathroom

1st room that was giving was dirty and had a bad smell and was also missing a door in the bathroom

No breakfast, no coffee also in lobby, door does not lock easily, had to ask for blanket in bed, TV remote not working from bed bcos cable box behind TV and remote only works behind TV, airport shuttle was paid and not free even though multiple places it said free or $10 but manager said $15

No breakfast, no coffee also in lobby, door does not lock easily, had to ask for blanket in bed, TV remote not working from bed bcos cable box behind TV and remote only works behind TV, airport shuttle was paid and not free even though multiple places it said free or $10 but manager said $15

The property is in disrepair. The TV didn’t work, and, it looked like there were prostitutes working on the property.

The bathroom door was broke the bathroom roof had a hole in it and it was leaking I didn't get no soap for the for the room I didn't get any courtesy cups for the room the price had changed from the price online they add an additional $15 when I got there very inconvenient wanted it in cash

The room was dirty stains and burn holeson comforter. Roaches everywhere. No working drink machine.

The spreads were so dirty, dingy, the floor had paint splattered all over it there were holes in wall. Tv didn’t work. The clerk told us our credit card had declined and we needed to pay we immediately checked with credit card which showed we had paid in full. Clerk charged $5.00 service charge we have no idea why. Needed shuttle to airport scheduled it for 9am went to office next morning and told shuttle wasn’t running til 10, we called taxi which was cheaper than they were charging for shuttle. Advertised breakfast included, sign in lobby no breakfast.

You get what you pay for though... Cigarette burns in the bedding, stains on the sheets, TV had no sound, room smelled like mold and a mixture of curry seasoning and smoke... But at least the lights from the paramedic vehicle and commotion next door was soothing...Not next door as in the property next door...literally the room next door. I can only imagine it was an OD. Even if you're on a super-tight budget, stay somewhere else.

Rude front desk people. Awful area. I will never stay here again

If I had the opportunity to post pictures to support what I say, so there would be proof. Yes, I filed a complaint against Econo Lodge Airport out of Norfolk, VA. Unfortunately, they said they could not do anything because I used Priceline to book. I

We got into Virginia late in an emergency and that was the first hotel close to the freeway, holes in doors and shower wall that separated our room from the next one. The room was super clean!!

Rude front desk staff room was not clean

hotel room. staff.one more thing at the time of booking Breakfast was in cluded, but they say due covid we didn¿t provide breakfast , thus they are cheat the customer

very dirty, terrible service, smell so bad, very high insurance charge for the type of hotel (150.00) and additional separate charge of 6 dollars (per night), for service

My stay was horrible...we got a smoking room but the sheets and everything had holes in it ...the TV wouldnt work. And the whole room smelled horrible. The ceiling in the bathroom looked like it was about to fall in . And then when we asked about everything that was wrong thet said because its a smoking room thats how it was . So i was like well can we just change to a nonsmoking room and then they charged me a $100 deposit for it ...and it wasnt any better. The TV didnt work i saw roaches it was just a horrible hotel and stay and they were rude as HELL !!!!!!!! I WILL NEVER STAY THERE AGAIN. ILL SLEEP IN MY CAR FIRST .

Property is short staffed, and some of the staff are short-tempered. They have hidden charges too. I had to pay a $5/day service fee on top of what I prepaid with Expedia. Locked myself out of my room once and they tried to charge me $1 for a new room key (never had a hotel do this to me before). The room was in poor condition, it was hard to shut the door, there was no iron to iron out my suit, and the sheets had yellow stains on them. I normally have pretty low standards for cheap hotels but this place is not even worth the $50/night I spent

Room 126 is horrible, most disgusting room I've ever stayed in. Room was dirty, burnt holes in cover on bed, toilet wasn't working properly, Mini fridge was leaking water when I've arrived and front desk just mop the water up in which water was on the floor again later that night...Staff member was horrible, they wouldn't let me change rooms.,... Stayed 2 nights and should be reimburse for at least one day....OVER ALL IT WAS A HORRIBLE STAY!!!

Dirty, nothing like the photos, traffic in and out all night. Bring your pistol.

Television does not work.

.

Rude and snotty clerk - telling me how great the room was. Supposed to be non- smoking. Someone had smoked in there. Paint peeling and dirty counters and floor. Good water pressure.

I returned back to my room around 11pm and the keys did not work for my room to get in. I went to the front office and there was a sign that said “will return in 15 minutes” I waited over an hour and no one returned. I had to spend a night at another hotel and spend more money. The following morning the owner said I would be refunded for that night stay. It’s been since Dec.26 and I have still not received my refund.

There were poop marks in the toilet, and dirty footprints on the bathroom floor mirrors were smuggled. Problems with the TV setup could only control volume, and channels manually. I did not leave because my flight was at 6 am and the clerk told me he could not refund my money since I booked online. When I picked up my purse to leave a bug was crawling on it.

Nice stay

Staff

Bed bugs, cockroaches, drug paraphernalia left in the room alomg with dirty clothes and trash in the drawers. I had to sweep and mop and clean the entire room. It was a horrible experience.

The property was unkempt and dirty. The room was not properly cleaned before I entered the room. The covers had burn marks in the nonsmoking room. There were holes in the wall and the paint/baseboard were peeling. A waste of money as I couldn’t stay in the room.

The website said shuttle service but there was none. The shower Curtin was moldy and the drywall was falling off on the floor.

The Sheets were Stained, the Door could barely Close the lock was nonexistent. It was a Nonsmoking Room and it smelled like an Ashtray. The Bathtub and Toilet looked like it hadn’t been Washed in Weeks. I requested a Refund and was told to Checkout and go to another Hotel and come back for My Money the next day. To Days later I still did not get to see a Manager which was always unavailable and I am from outta town just visiting My Son who’s in the Navy.

Roaches in room

dirty room breakfast not available as advertised

By far the worst experience in a hotel EVER. Tried to sneak in charges not on the website, tried to charge me EXTRA for a non smoking room. No one around at check in time and management staff very very rude. They were cooking their cultural cuisine in the back so the whole lobby smelled terrible. When I got to the room it smelled like WEED even though it was non smoking. The remote didn’t work unless you stood up next to the tv and pointed it behind the screen. I went to call the front desk you can’t. So I called from an outside line and all you get is a busy signal though there are no phones ringing.

This guest did not leave comments about this hotel.

Dirty sheets, smoking room and I requested non smoking. No hotel transportation even though it says 24hour transportation. No coffee staff unwilling to help. I¿ll never stay in another econo lodge hotel. Worst dirtiest place I¿ve ever slept

No breakfast served. Sign on business card but no breakfast. no one cleaned room when away from room. Light on vanity out! Could not use mirror by sink and door broken in bathroom. No one refreshed the towels in room . No Iron in room ironing board.

Me and my daughter were locked out of our hotel room in the freezing cold for over an hour before somebody came to the window to let us in we called the hotel kept ringing the buzzer and screaming through the little window.

My sheets were stained, the host wasn¿t available when I arrived and was asleep when I left. Hair was in the sink, stained shower and more but I guess that¿s to be expected of a hotel that¿s only $65. I can¿t write all that I want due to character lim

I had no towels or toilet paper

Extremely dirty room. The hotel said it was the last room. I think the hotel staff was using it as a break room as TV was on and bed looked like someone had been on it. Bathroom was dirty with shower so dirty I could not step into it. Took a picture.

Hard to contact. The manager answered phone ONCE. I realized I¿d left my glasses there and he got his staff to look & they found them & I asked if he could send them to me and I¿d pay. He never did!Room was dirty, sheets stained, sec lock broken . Gross !

The cleaning lady don¿t know how to clean¿at all and she¿s rude