Candlewood Suites Norfolk Airport by IHG

My room was switched to a single with a small uncomfortable bed ,water pressure was horrible ,luckily I was only staying one night because I was cruising out in the morning

Friendly staff Room wasn't ready at check in, bathroom garbage wasn't emptied, tv was missing a remote, bathtub was dirty

Passable

The room, which I paid for in advance, was not available because of over-booking.

Hotel is clearly understaffed. Check-in was fine, but room had a very bad smell and TV did not work. I did inform the front desk and they changed my room. It was better.

Very good

It was over booked they tried to buy me in a room that’s someone else was staying in it was a nightmare

Did not use kitchen but seemed good. Parking close, convenient, well lite. Recliner did not work well but minor issue for us

Very good

hello good afternoon from the moment of check-in. The young man Marques was awesome even though a lot was going on around him. He held it together. Gave me a nice check in and throughout my stay we had laughed and jokes and that made it really nice. I love the hotel. It will now only be staying at the Candlewood because of my visit there thank you so much for allowing me to take a long drive and be able to rest when I get there the bed was awesome even when I was leaving, I did not have a do not disturb sign in the lady that was cleaning the room walked over and gave me one. I appreciate her being attentive, listening, and being there for my knee it was an awesome. because of my visit there thank you so much for allowing me to take a long drive and be able to rest when I get there the bed was awesome even when I was leaving, I did not have a do not disturb sign in the lady that was cleaning the room walked over and gave me one. I appreciate her being attentive, listening, and being there for my needs it was an awesome awesome visit and to have the kitchen in their room was a plus thank you so much. Me and My Friend went to relax and we did just that the beds were awesome. Can't wait to come back.

Staff very friendly

the room was clean and comfortable , for me it was worth the price for one night Staff very friendly

Exceptional

It was over booked they tried to buy me in a room that’s someone else was staying in it was a nightmare

Rustville!!! Toilet, sink, lamp, toilet paper holder, everything was very rusty! Floors were dirty.. weed smell throughout the place..outside of the refrigerator was horrible, too nasty to open

The location No continental breakfast

No continental breakfast

The place was not clean to me bathroom, kitchen area. The place was not good at all.

The Cleanness was not good at the hotel I paid for it but did not stay I checked out of the hotel. The place was not clean to me bathroom, kitchen area. The place was not good at all.

Room was clean day staff good

Was very disappointed that no advance notice was given for a water shutoff for 2 hours in the am as we we trying to get ready for an event we traveled for. I asked that an adjustment be made and we checked out early. I still haven’t heard from the manager

Kitchen was great with a full fridge!!

Exceptional

Clean

Suite The bathroom was too far away from the bedroom

The bathroom was too far away from the bedroom

Clean Didn’t have my room available when I got there to check in. Had to go book at another hotel

Clean Didn’t have my room available when I got there to check in. Had to go book at another hotel

Exceptional

Staff was great

Staff was great

Clean room & nice staff

Clean room & nice staff

Location Cleanliness

Cleanliness

Clean n professional Convent

Only

Only

Bathroom was spacious and staff was nice. This hotel is old and it looked it. The bed had a cover sheet to cover up the stains on the mattresses, the floor needed a better vacuuming, for that price it should be better.

I had confirmed my reservation but when I arrived to check in, he didn't appear; they had sold more rooms than they had.

One desk staff for the entire hotel had to take ice to peoples rooms, get extra towels, check people in, and messed up my check in. I didn't see anyone else working there. Carpets needed to be vacuumed, high humidity so stairways and hallways smelled wet/moldy. Someone left my room with the AC set to 61 degrees when I first got there and the door handle was covered in condensation and dripping on the floor. Large crack in bathtub. Could be a decent place but the company needs to hire more staff and do some repairs.

Room was clean and the staff was very nice

Room was clean and the staff was very nice

Everything was great. Only hiccup was they charged my credit card that was supposed to be for just incase of accident for a night. Got money back but,it should have never happened.

Everything was great. Only hiccup was they charged my credit card that was supposed to be for just incase of accident for a night. Got money back but,it should have never happened.

room clean and staff was nice

room clean and staff was nice

Staff was friendly and courteous. The room was exceptionally clean.

Staff was friendly and courteous. The room was exceptionally clean.

Room was good and clean. Three stars only because the check-in took quite a bit longer than normal, but there was a new person being trained. She was very nice and courteous.

Room was good and clean. Three stars only because the check-in took quite a bit longer than normal, but there was a new person being trained. She was very nice and courteous.

I didn't check kitchen appliances but parkingot was ok saw randoms walking by & parking lot was a long walk to door

I didn't check kitchen appliances but parkingot was ok saw randoms walking by & parking lot was a long walk to door

Location Stay was to short

The. Location was convenient.

The. Location was convenient.

Cleanliness was good. Bathroom were clean. Noisy person shouting on the phone. Location good. Staff courteous. Thanks.

Cleanliness was good. Bathroom were clean. Noisy person shouting on the phone. Location good. Staff courteous. Thanks.

Best hotel stay I’ve had in a long time. Convenient location and friendly staff. Tay really helped me out by getting me an early check in and my room was clean, spacious and cool. Would reccomend and if I’m ever back on the area, I would return!

Best hotel stay I’ve had in a long time. Convenient location and friendly staff. Tay really helped me out by getting me an early check in and my room was clean, spacious and cool. Would reccomend and if I’m ever back on the area, I would return!

There was no breakfast there. Location was convenient to restaurants and stores The property needs upgraded. Bathroom had mold spots, there were big fans in the halls on 3 levels which tells me there was a leak issue. Old furniture, appliances like refrigerator was dirty including microwave.

We loved everything

Good parking, close to all kinds of stuff. Airport very close. The bathrooms had moldy caulk.. but the tub wasn’t dirty, nor were the rooms. Staff was very outgoing, friendly and accommodating.

Good parking, close to all kinds of stuff. Airport very close. The bathrooms had moldy caulk.. but the tub wasn’t dirty, nor were the rooms. Staff was very outgoing, friendly and accommodating.

I like the full kitchen access with free parking.

I like the full kitchen access with free parking.

The location was great. We had access to everything. The facility was clean, and the staff were pleasant. Everything was good.

The bathroom was in desperate need of professional repair.

It was close to the park of the Jazz festival Bed seems small, appliances was outdated

I recommend this property.

I recommend this property.

The room smelled like mold.

The room smelled like mold.

The property needs some updating. The air conditioning was not working correctly. When we first got in the room everything was wet. The humidity was really high. Both floors were wet. Had to turn on the heat to dry everything out and then turn off the unit completely. Also the facets in the bathtub was backwards so we thought we didn’t have hot water. The front dest suggested the faucet was inverted and it was.

The property needs some updating. The air conditioning was not working correctly. When we first got in the room everything was wet. The humidity was really high. Both floors were wet. Had to turn on the heat to dry everything out and then turn off the unit completely. Also the facets in the bathtub was backwards so we thought we didn’t have hot water. The front dest suggested the faucet was inverted and it was.

Not handicap accessible

Thank you for the great stay.

Thank you for the great stay.

Very clean and staff was very friendly and welcoming and very helpful

Bed, bad placement in room. Person sleeping on left side of bed has no room to get out!

Nice room for good price

Nice room for good price

The property was well kept, the only thing they should check in on more was the cleaning of the elevators. I would like to give the front desk worker Tay props!! She was excellent funny extremely helpful !!

The property was well kept, the only thing they should check in on more was the cleaning of the elevators. I would like to give the front desk worker Tay props!! She was excellent funny extremely helpful !!

The condition of the hotel was very disappointing. Cleanliness and upkeep were clearly not a priority, and our expectations were not met. Worst of all, we were not told they were having issues with their fire alarm and we were woken up at 4 am by the fire alarm going off. We rushed downstairs along with other guests and given no direction or explanation after the fire alarm turned off. We all just assumed that it was a false alarm however no explanation was ever given by staff until the day after when it was time for us to check out.

The condition of the hotel was very disappointing. Cleanliness and upkeep were clearly not a priority, and our expectations were not met. Worst of all, we were not told they were having issues with their fire alarm and we were woken up at 4 am by the fire alarm going off. We rushed downstairs along with other guests and given no direction or explanation after the fire alarm turned off. We all just assumed that it was a false alarm however no explanation was ever given by staff until the day after when it was time for us to check out.

This hotel was great for the time that we needed to stay. The front desk associates were great. Very friendly, hospitable, inviting, and helpful. The only thing that I didn't like was that our tub/shower wasn't very clean. There were strands of hair in it. The toilet could have used a better cleaning as well. There were yellow stains that were at the base of the toilet. Also, the door to the bathroom was not leveled and dirty looking. Other than these things, our room was good.

This hotel was great for the time that we needed to stay. The front desk associates were great. Very friendly, hospitable, inviting, and helpful. The only thing that I didn't like was that our tub/shower wasn't very clean. There were strands of hair in it. The toilet could have used a better cleaning as well. There were yellow stains that were at the base of the toilet. Also, the door to the bathroom was not leveled and dirty looking. Other than these things, our room was good.

We had a fire alarm in the middle of the night so we all had to stand outside for an hour and there was nothing wrong. And upon check out I was charged hundreds of extra dollars for no reason since I had paid the full price on this platform. Also, the towel rack in the bathroom just came off the wall. The drywall just gave way and let it fall.

We had a fire alarm in the middle of the night so we all had to stand outside for an hour and there was nothing wrong. And upon check out I was charged hundreds of extra dollars for no reason since I had paid the full price on this platform. Also, the towel rack in the bathroom just came off the wall. The drywall just gave way and let it fall.

Spacious room, extremely clean and check in was a breeze!

Spacious room, extremely clean and check in was a breeze!

Hotels.com description of the hotel rooms are listed inaccurately on the website, first. The hotel allowed me to move into a room on day 3 of my stay, one that matched the correct website description. The hotel is having issues with condensation in the ductwork which has created mold or the smell all throughout. The room gave me a horrible headache daily and my animals are not feeling well as a result of the smell. I moved hotels. The fire alarm continuously goes off due to the condensation affecting the wiring. It’s alarming to deal with the loud noise early in the morning with 2 frantic pets and guests. The hotel is understaffed and needs new management to help create a safe and overall healthy environment that doesn’t violate OSHA regulations. Being in the service industry for years, you create expectations and standards of care and hospitality. This hotel is lacking and it’s unfortunate!

Hotels.com description of the hotel rooms are listed inaccurately on the website, first. The hotel allowed me to move into a room on day 3 of my stay, one that matched the correct website description. The hotel is having issues with condensation in the ductwork which has created mold or the smell all throughout. The room gave me a horrible headache daily and my animals are not feeling well as a result of the smell. I moved hotels. The fire alarm continuously goes off due to the condensation affecting the wiring. It’s alarming to deal with the loud noise early in the morning with 2 frantic pets and guests. The hotel is understaffed and needs new management to help create a safe and overall healthy environment that doesn’t violate OSHA regulations. Being in the service industry for years, you create expectations and standards of care and hospitality. This hotel is lacking and it’s unfortunate!

It was clean and hospitable. The staff were very courteous.

It was clean and hospitable. The staff were very courteous.

Good property for a value hotel. The building is kind of dated. If you are looking for a lot of USB ports for your electronics, look somewhere else. The age of the building is apparent because of old outlets, light switches, etc. They work...just a little dated. Otherwise pretty clean and the staff was great!!! Overall, a good value option.

Good property for a value hotel. The building is kind of dated. If you are looking for a lot of USB ports for your electronics, look somewhere else. The age of the building is apparent because of old outlets, light switches, etc. They work...just a little dated. Otherwise pretty clean and the staff was great!!! Overall, a good value option.

Not clean. Refused to sleep in the bed.

Not clean. Refused to sleep in the bed.

The front desk attendant was very pleasant. We got in earlier than check in as we were out of our vacation rental and she helped us get into a room quickly . We sure appreciated her accommodating us and getting us a late checkout for next day so we could go straight to airport after our stay. Great customer service!!

The front desk attendant was very pleasant. We got in earlier than check in as we were out of our vacation rental and she helped us get into a room quickly . We sure appreciated her accommodating us and getting us a late checkout for next day so we could go straight to airport after our stay. Great customer service!!

The room is big nice and clean. Amenities in the room wwere

The room is big nice and clean. Amenities in the room wwere

Thumbs up

Thumbs up

Other person came up to the front desk with mold or bug poop in the room and they never offered to move her only vacuum it up for her. The AC was messed up in my room and only hit the side of the first bed next to it.

Other person came up to the front desk with mold or bug poop in the room and they never offered to move her only vacuum it up for her. The AC was messed up in my room and only hit the side of the first bed next to it.

I loved being able to have the dog there. The kitchen was nice. The room needs more attention the bathroom door doesn’t close. Cleaning could have been better especially wiping everything down. I wiped up coffee spelt on the door and wall. Water pressure in the kitchen sink was awful. Bed seemed old rolled to middle.

I loved being able to have the dog there. The kitchen was nice. The room needs more attention the bathroom door doesn’t close. Cleaning could have been better especially wiping everything down. I wiped up coffee spelt on the door and wall. Water pressure in the kitchen sink was awful. Bed seemed old rolled to middle.

Very clean good staff

Very clean good staff

Candlewood Suites was beautiful on the outside of the property but we had nonstop issues on our 3 night stay. Upon check-in, they told us their system was “down”. But we were able to get into the room. Studio suites are quite small. They did not offer housekeeping services since it was a 3 night stay. The first night our room key card stopped working, the room phone wouldn’t work, the WiFi wouldn’t work, and the TV completely stopped working. Shut off every couple minutes. The desk staff then needed us to come down to the desk at 8:30pm to sign more paperwork since the system was down and they needed more information on paper. The staff ended up moving us rooms late at night since nothing in our room was working. Each day the room key card stopped working and we had to get a new one. The system remained mostly down for the weekend and we watched many people stopping at the desk with issues or not being able to check-in altogether. Female desk staff wore pajamas all weekend. The good things would be a comfortable bed and nice amount of counter space. Would not stay again.

Candlewood Suites was beautiful on the outside of the property but we had nonstop issues on our 3 night stay. Upon check-in, they told us their system was “down”. But we were able to get into the room. Studio suites are quite small. They did not offer housekeeping services since it was a 3 night stay. The first night our room key card stopped working, the room phone wouldn’t work, the WiFi wouldn’t work, and the TV completely stopped working. Shut off every couple minutes. The desk staff then needed us to come down to the desk at 8:30pm to sign more paperwork since the system was down and they needed more information on paper. The staff ended up moving us rooms late at night since nothing in our room was working. Each day the room key card stopped working and we had to get a new one. The system remained mostly down for the weekend and we watched many people stopping at the desk with issues or not being able to check-in altogether. Female desk staff wore pajamas all weekend. The good things would be a comfortable bed and nice amount of counter space. Would not stay again.

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The staff is very nice and welcoming

The staff is very nice and welcoming

Everything was fine and shopping centers annd food close by.

Everything was fine and shopping centers annd food close by.

Plenty of parking and convenient

Plenty of parking and convenient

We had a great experience however, the carpet needs updating or cleaning and some walls in our room had areas that need painting. The staff were very helpful

We had a great experience however, the carpet needs updating or cleaning and some walls in our room had areas that need painting. The staff were very helpful

After a long day of travel we arrived at the hotel late where there was a very noisy party in the parking lot. Called to the front desk but they were not able to help. It wasn’t until close to 2:00 AM when I called IHG customer service that management of the hotel got involved and were able to break up the party. Not a great experience!

After a long day of travel we arrived at the hotel late where there was a very noisy party in the parking lot. Called to the front desk but they were not able to help. It wasn’t until close to 2:00 AM when I called IHG customer service that management of the hotel got involved and were able to break up the party. Not a great experience!

Okay for the price. It wasn’t that I expected it to be. Doors were dirty and unpainted, just primed. Bed and pillows were not comfortable. I wouldn’t stay here next time.

Okay for the price. It wasn’t that I expected it to be. Doors were dirty and unpainted, just primed. Bed and pillows were not comfortable. I wouldn’t stay here next time.

Front desk personal very helpful and pleasant.

Front desk personal very helpful and pleasant.

Definitely coming back. Loved my time there.

Definitely coming back. Loved my time there.

No towels no extra toilet paper

No towels no extra toilet paper

Nice rooms

Nice rooms

The hotel is always nice and pleasant and clean!

The hotel is always nice and pleasant and clean!

Good customer service and nice rooms.

Good customer service and nice rooms.

When we arrived, our room reservation had been downgraded for no apparent reason. We had to settle for lesser room. We were told this problem often happens?!

When we arrived, our room reservation had been downgraded for no apparent reason. We had to settle for lesser room. We were told this problem often happens?!

Great place to stay at Norfolk for those on a tight budget.

Great place to stay at Norfolk for those on a tight budget.

Felt like the hotel was in a strange industrial area, and many low-income/ transient folks were walking around outside hotel late at night.

Felt like the hotel was in a strange industrial area, and many low-income/ transient folks were walking around outside hotel late at night.

it was horrible from the time we walked in the door. We left early so i could get a service oriented place to stay where the staff wouldn’t accuse me of having white priveledge and give me a fake name. Also for gods sake put in ice machines!!!

it was horrible from the time we walked in the door. We left early so i could get a service oriented place to stay where the staff wouldn’t accuse me of having white priveledge and give me a fake name. Also for gods sake put in ice machines!!!

I cant chek in my confirmation numbers bot in the system

I cant chek in my confirmation numbers bot in the system

As with last time, the key stopped working the next day and had to get it reset.

As with last time, the key stopped working the next day and had to get it reset.

The initial room that was given wasnt cleaned and was charged twice for the sake room that was already paid for online

The initial room that was given wasnt cleaned and was charged twice for the sake room that was already paid for online

The location was perfect, the staff on overnight was rude

The location was perfect, the staff on overnight was rude

Room was not well cleaned, mold in grout.. filth on surfaces, hairs in bedding. Net out of pocket was $250 - before medicals to treat whatever we may have contracted.

Room was not well cleaned, mold in grout.. filth on surfaces, hairs in bedding. Net out of pocket was $250 - before medicals to treat whatever we may have contracted.

Everything was great.

Everything was great.

They told me that the room I reserved was not available do to overbooking, but there was no car in the parking lot all weekend. They gave me a smaller room, it smelled and the batteries were dead in the remote control. Not what I signed up for

They told me that the room I reserved was not available do to overbooking, but there was no car in the parking lot all weekend. They gave me a smaller room, it smelled and the batteries were dead in the remote control. Not what I signed up for

They didn’t have a room for me

They didn’t have a room for me

Online showed one room availabile. Reserved the room. Got to the property and they were full. Said the app does that a lot. No room at the inn.

Online showed one room availabile. Reserved the room. Got to the property and they were full. Said the app does that a lot. No room at the inn.

Property at first sight I thought it was not good but I was surprised my room was very nice

Property at first sight I thought it was not good but I was surprised my room was very nice

Clean, quiet, good room design and amenities for a working trip. Friendly helpful staff. Would stay again on business.

Clean, quiet, good room design and amenities for a working trip. Friendly helpful staff. Would stay again on business.

This is definitely a disappointment. Sure isn’t worth the price. Trash piled up in hall all day and night. Cans over flowing outside main entrance. Enough trash lining the front of the building to fill a truck bed. Go to walk up the stairs inside and I look down and see aluminum foil with some sort of substance that you could tell was cooked in the foil. Total disappointment.

This is definitely a disappointment. Sure isn’t worth the price. Trash piled up in hall all day and night. Cans over flowing outside main entrance. Enough trash lining the front of the building to fill a truck bed. Go to walk up the stairs inside and I look down and see aluminum foil with some sort of substance that you could tell was cooked in the foil. Total disappointment.

It wasn’t amazing. Twice I had to make a trip to the front desk because the rooms weren’t clean.

It wasn’t amazing. Twice I had to make a trip to the front desk because the rooms weren’t clean.

Nothing

Nothing

nothing

nothing

Room was dirty. Had to ask front desk to come clean nasty toilet. Had no shower curtain. Then worker brought in a dirty one. No towels or washcloths were ever ready..always in the dryer. Air conditioning was not cooling room.

Room was dirty. Had to ask front desk to come clean nasty toilet. Had no shower curtain. Then worker brought in a dirty one. No towels or washcloths were ever ready..always in the dryer. Air conditioning was not cooling room.

Simple and clean enough for a two night stay. I would stay again.

Simple and clean enough for a two night stay. I would stay again.

BEWARE: Though hotel staff is very friendly and accommodating, the smell a marijuana poured through the vents into our room constantly. The kennel across the street provided a soundtrack of barking dogs morning, noon and all thru the night. The beds were clean and comfortable but the bathroom was stained, dirty and had poorly patched up walls. Overall, the hotel smelled stuffy, mildewy, damp and smokey. Couldnt stay more than one night, had to move my children to a different hotel.

BEWARE: Though hotel staff is very friendly and accommodating, the smell a marijuana poured through the vents into our room constantly. The kennel across the street provided a soundtrack of barking dogs morning, noon and all thru the night. The beds were clean and comfortable but the bathroom was stained, dirty and had poorly patched up walls. Overall, the hotel smelled stuffy, mildewy, damp and smokey. Couldnt stay more than one night, had to move my children to a different hotel.

The property is around a few longer term stay suites, lots of stores and shopping areas nearby that are walkable. The hotel is exactly average and what I was looking for. The room was clean enough and the amenities were great, it’s pet friendly too which is a bonus. Absolutely screams Virgina.

The property is around a few longer term stay suites, lots of stores and shopping areas nearby that are walkable. The hotel is exactly average and what I was looking for. The room was clean enough and the amenities were great, it’s pet friendly too which is a bonus. Absolutely screams Virgina.

It was a horrible service from check-in to Check-out. Me and my family arrived Friday evening to check-in well none of the reservations paper work was printed out so we had to wait okay no big deal. We get to the room well key card did not work so we had to go back down the to service desk to get that situated. At that point we were tired and hungry so the front desk attendant express they will have it fix when we get back. We get back around 10pm and our key card still was not operational, we had to go back down at this point we were really tired and sleepy so the front desk attendant had to use his master card to let us in for tonight. Get up the next morning (Saturday) still no key card operational, we endure this the whole stay. Property manger had to hook up a computer just to open the door for each time we need to leave the property. Didn’t get ask to move to another room til Saturday night which we were to exhaust to move anll our belongings and we had an 5am flight Sunday morning. This was a very inconvenience for me and my family. Room 302 needs a major upgrade to that room. I pray they take that room off line until they are able to fix the door. I will never recommend this property to anyone.

It was a horrible service from check-in to Check-out. Me and my family arrived Friday evening to check-in well none of the reservations paper work was printed out so we had to wait okay no big deal. We get to the room well key card did not work so we had to go back down the to service desk to get that situated. At that point we were tired and hungry so the front desk attendant express they will have it fix when we get back. We get back around 10pm and our key card still was not operational, we had to go back down at this point we were really tired and sleepy so the front desk attendant had to use his master card to let us in for tonight. Get up the next morning (Saturday) still no key card operational, we endure this the whole stay. Property manger had to hook up a computer just to open the door for each time we need to leave the property. Didn’t get ask to move to another room til Saturday night which we were to exhaust to move anll our belongings and we had an 5am flight Sunday morning. This was a very inconvenience for me and my family. Room 302 needs a major upgrade to that room. I pray they take that room off line until they are able to fix the door. I will never recommend this property to anyone.

The night we got here the room was not clean and they had to move us rooms

The night we got here the room was not clean and they had to move us rooms

There were bugs and hair in the beds and the beds were dirty

There were bugs and hair in the beds and the beds were dirty

Had a great stay.

Had a great stay.

Couldn't get their internet to work, Other then that it was fine.

Couldn't get their internet to work, Other then that it was fine.

The staff was professional and attentive in person. No complaints about them.

The staff was professional and attentive in person. No complaints about them.

There were roaches, my Tv in my room and no hot water

There were roaches, my Tv in my room and no hot water

The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.

The location was great, its near restaurants, and shopping. There wasn't a store within the hotel as advertised or vending maxhine. There were dirty towels from the previous guest left on the bathroom floor and strands of red hair on the kitchen coubter.

One strangely unique thing about this property is that there is NO ICE MACHINE! What in the world were they thinking? The hotel was nice but I just can't stay at a hotel without an ice machine

One strangely unique thing about this property is that there is NO ICE MACHINE! What in the world were they thinking? The hotel was nice but I just can't stay at a hotel without an ice machine

Quick and easy check in. Very nice staff!

Quick and easy check in. Very nice staff!

Worst place in the planet

Worst place in the planet

Hour drive we didn’t want to Wait 6 hours in a lobby for a clean room that I booked and paid for 8 months earlier

Hour drive we didn’t want to Wait 6 hours in a lobby for a clean room that I booked and paid for 8 months earlier

The place is old, decorated old, feels old......tv's from the 90's, alarm clocks with no ports for plugging in phone....it's 2023 and felt like 2003 in that place. You can tell that ownership invests NOTHING in that property

The place is old, decorated old, feels old......tv's from the 90's, alarm clocks with no ports for plugging in phone....it's 2023 and felt like 2003 in that place. You can tell that ownership invests NOTHING in that property

There is absolutely no way to get help with your room booked through Expedia. We were delayed due to weather which I don't control. The folks at the hotel told me my room would cancel since I couldn't be there so it was my problem to find another place to stay.

There is absolutely no way to get help with your room booked through Expedia. We were delayed due to weather which I don't control. The folks at the hotel told me my room would cancel since I couldn't be there so it was my problem to find another place to stay.

Right across from Walmart.

Right across from Walmart.

Had issues with room provided, requested another. 2nd room found 4 cockroahes in 5 minutes. Canceled reservation and left.

Had issues with room provided, requested another. 2nd room found 4 cockroahes in 5 minutes. Canceled reservation and left.

I wish that I would have read the negative reviews before I booked. The first issue was the phone. I called before we checked in and no answer. When I arrived the front desk attendant said that when it rained that week it knocked the phones out and they were waiting on the repairman. (We stayed two days and we still had to go downstairs for trash bags and toilet tissue) When we got off the elevator to go to our room, it was extremely humid in the hallway with a mildew smell. Our room had a lot of patchwork done. There were missing tiles in the bathroom and the sink water ran real slow. The bathroom door looked as if it had been punched and they just painted over it. The good points were the bed was comfortable and the shower water was hot.

I wish that I would have read the negative reviews before I booked. The first issue was the phone. I called before we checked in and no answer. When I arrived the front desk attendant said that when it rained that week it knocked the phones out and they were waiting on the repairman. (We stayed two days and we still had to go downstairs for trash bags and toilet tissue) When we got off the elevator to go to our room, it was extremely humid in the hallway with a mildew smell. Our room had a lot of patchwork done. There were missing tiles in the bathroom and the sink water ran real slow. The bathroom door looked as if it had been punched and they just painted over it. The good points were the bed was comfortable and the shower water was hot.

Especially liked the kitchenette. That was great

Especially liked the kitchenette. That was great

Very nice staff. The furniture and carpet are old. Needs renovating

Very nice staff. The furniture and carpet are old. Needs renovating

Nice to be able to have a kitchette. In this area other events are procey noce to be able to save money and prepare your own food.

Don't waste your time the alarm went off every night at midnight also in morning dogs start barking at 7am idk if it's dog park or something. Not a fan first and last time I'm coming to this place. The photos provided must be old cuz I had two rooms didn't look like the photos

It’s a very nice hotel at a reasonable price.

Property well kept. You could smell the cleaniness of the hotel when the slide door opens.

The only good thing was it's convenience to military highway a main highway. But the man who checked me in was very nice

This is one of the best properties in the area. The rooms are spacious, clean and well stocked. The manager and staff are fantastic! Friendly, knowledgeable and helpful. I would definitely recommend this hotel for business travelers as most people here are workers and military. The imposed quiet time is great. The kitchen features are great for longer stays. I have stayed here twice while in transition and would definitely recommend to anyone and will be recommending to my friends and family traveling to the area.

It was very clean

The desk clerk when we checked in was not very articulate and was difficult to understand. I had to ask her to repeat herself several times.

Phone was broken, lock was broken, dishwasher was full, and some dishes were dirty, there was a lid, but no pot… Requested a pot and a working can opener 4x at the front desk… Never got the pot. It was handed a can opener that didn’t work. Was told maintenance would fix the broken phone and lock… They never came during my two days day. Writing should not be very good and should be downgraded.

Arrived at 5 and room was supposed to be ready at 3 still had to wait 30 minutes. Cold shower.

It was a bad stay. Toilet didn’t flush, phone didn’t work. Not enough towels left for the amount of people, shower handle broken took while to get hot water. Called for a refund. They said they couldn’t do that. Called Expedia they said they couldn’t do it and referred me back to hotel.

The bed was great and clean. Th girl at the desk was a pleasure. Candelwood is a good choice

I had to check out at around 4am, the coffee maker in the room was broken, there was no coffee available downstairs and staff just told me she will let the morning crew make coffee. I checked out without coffee at all!!!

There was no hot water for 2 days but overall the room was nice and cleaned

Tv only had one channel and floors weren’t as clean as should be. No skillet in room only 2 pots and ice maker might have made 8 cubes from 5 that evening until 7 the next morning.

The property had roaches in the assigned room given to me I was switched to another room I called Expedia the agent confirmed problem agreement between Expedia and the property switch me and credit me $50 coupon the was not received yet by email so I guess the issue still has not been recouped yet so someone's corporate office should be called and I have pictures to my claim

Upon entrance staff was very nice. When we got to the room, we saw 3 roaches in a 5 minute timespan. Staff was nice when I explained. Just waiting on Expedia to refund me.

Polite and cheerful greeting by Ms Jasmine at the front desk who expedited check-in and was helpful during our stay. Housekeeping, room cleaning and customer service was exceptional with Ms Zeana/Izeaner who made us feel like family. Mr Freddie (GM) a very kind and understanding gentleman took great care to assure our stay was comfortable and our needs were satisfied. In fact the entire team should be commended for their sincere desire to make us feel special and in recognition we want to thank them.