Sonesta Select Atlanta Norcross

There no elevator, the hallways smell like dog and dog pee, theirs dog poop in the middle of every doorway going in to the hotel

The ac in the first room didnt work and neither did the TV. I originally reserved a room with a king bed. I had to move to a room that had double beds and the mini fridge didn't work and the person in the room next to me kept smoking and it came into my room. I have lung problems and I cannot be around smoke. Told the front desk said they would look into it. I left and went about my day and get back to the room they had switched the mini fridge out but my room was over come with cigarette smoke, now remember this is supposed to be a smoke free motel. Signs are everywhere about no smoking 🚭 walk down the hallways and you could smell it. I was moved a second time to another room the smoke was gone. The person from the front desk helped me to move my belongings to the new room. I asked the person in the room I was moving from if they smelled the smoke and they had an excuse about not smelling it and you could smell if strongly. The people that work there ignore the people that smoke in their rooms or on the property. I deserve some of my money back I never had the room I reserved with the king which I paid for only to be put into a room with double beds. Needless to say I won't be using this motel again. Not worth the hassle.

The staff was friendly and very helpful No elevators

Horrible experience smells bad and very dirty

Superb

The slide door didn’t lock and had no screen. They still haven’t returned my damage deposit 4 days later Put damage deposit back as soon as possible

Really wish the hotel honored the free breakfast , wish the fitness area was really up to par … but it’s was a temporary stay so I’m glad they accommodated in ways that worked out for me. The fitness area , no free breakfast , the laundry room!

Lack of facilities

La comunicación no fue muy clara pero final todo salio bien

The worst one I’ve been too .. no bar .. no breakfast.. the stained pillows , I mean I can go on and on . Just terrible

First room smelled like dead cats had been in room. second room ants were crawling on walls & desk

Pillow case was torn. Shampoo and soap dispenser were empty.

Exceptional

Bad

Great location and decent price Extremely hot in Lobby and hallways as if air was broken and the internet continued to go in and out. Couldn’t even get into my Netflix acct none of the 4 days I was there bc of the error- not connected to internet

Good

Location Ac broken and internet going in and out. Couldn’t get into Netflix

The room was spacious It’s was big as if the ac was broken in the hallways and lobby. Internet was super trash. Couldn’t get onto my Netflix acct bc it kept saying it’s not connected to the internet

Extremely hot each day I was there in the hallways and lobby. Internet for guest was trash and wouldn’t stay connected . Dissatisfied I wasn’t able to connect to Netflix bc of the internet issues

Passable

Exceptional

Pleasant

Very good

Very good

Everything The fact the maids took my pillows that I brought.

The fact the maids took my pillows that I brought.

The location is ok. The lobby and the desk staff were ok at best. The building had no elevator, the rug was dirty with pieces of trash all over, the wall was dirty and the ceiling was coming apart. The room was ok the ceiling was coming apart, there were holes in the wall, and the light fixture was hanging. I saw a man laying on the ground by one of the sides door. The shower was dirty, no microwave in the room. The picture of the building is not the actual building.

Nice and clean. Front desk is very helpful, friendly.

Great

It okay

Well... first the room was kind of dirty, there were stains and other things on the walls. Some of the plugs didn't work. The TV never worked the whole time. The pool didn't really have water in it and that was a big reason I booked it based on pictures. I didn't have a coffee maker in my room but had coffee. Had nowhere to make a hot drink so had to go down the street to get coffee, etc. Based on the pictures I was expecting better. Overall not very happy with it. It was meh.

Paid for a balcony suite, and balconies are sealed shut. They do not communicate this with you.

Somebody tried to enter in my person. They were drunk and tried to enter in the room. I closed the door and called the front desk and nobody picked up the phone. Such useless attitude and no regard whatsoever even if someone is in danger. The floor was absolutely greasy and looked like never been mopped or washed in years. The bathroom door knob was broken. Forget about lock the bathroom door wasn't even closing. Will never visit this property again even if it's free

The air conditioning didn’t work in my first room then I went downstairs got moved to another room and the tv didn’t work in that one but I didn’t say anything about it I just went to bed

Room was very hot

Well for starts there’s no water in the pool. No breakfast free or not, there’s a vending machine. The ice machines were broke and u had to scoop ur own ice out of a cooler that any and everyone could open and scoop with no gloves or hand washing station. Definitely not newly renovated. There were holes in the carpet and stains galore. (I have pics). The end all was my bathroom was dirty. I checked in went to get dinner came back to take a shower and go to bed. Only to find the bathroom dirty. I spoke with the front desk who told me she would give me a call in 5 mins. A hour and 30mins later I received a call saying all cleaning staff was gone and that she could offer me. 20% discount. I refused to accept that so I was put thru to the manager. He also offered a 20% discount. Again I refused so he offered to let my family and I use a room “under construction “ to shower at 10p. By now my family is sleep so I say no. He offers to send some one at 9a to clean it & a 25% discount. Again unacceptable! At this point I’m tired and aggravated so I tell him we can talk about in the morning. 9a no one shows up to clean so I clean it myself and go to the front desk to speak with the manager “Hem” who’s nowhere to be found but left a note to take 20% of my room. I’m definitely not satisfied and feel as tho I was scammed!

Motel vibes

They also advertise that they had microwaves in the room, and when we got there, the rooms did not have microwaves in them, and he claimed that they never advertise that I’ve included a picture of the advertisement with the microwave.

The outside was sketchy, but the rooms are very nice

They are very nice overall

So I guess you get what you pay for. Despite the circumstances, please greet your guests gleefully. Never turn your back when speaking. Make a consorted effort to make the place clean. Even if you have to get some nice smelling stuff. And please clean the carpet. You'll be surprised what little changes and a positive vibe can do for your business.

It was a decent stay; however, they need to invest more into their establishment so the customers can feel stay, clean, and secured. My stay felt like they did not care for their customers or the do not have the funding to improve th customers stay!!!

The front desk people were not very knowledgeable, the hallways were stink, the TV in the room did not work along with the phone. The shower wasn't clean so we had to get a room change in which that wasn't much better. They claimed to have a breakfast area where they served beverages and breakfast, which they did not have!! They claimed to have a "snack market" which they did not have!! They claimed to have a restaurant, which they did not have!! Most of the "amenities" listed were not there!! False advertisement!!

The staff was very nice and helpful.

The lobby looks well kept, my room had sheets w stain, lounge chair stained, no internet so I couldn’t connect to Netflix, the hall way in 2nd floor near room 277 was discolored, some woman look like she’s selling weed or prostitution. Rooms are very shallow, we heard the next door having sex lol thank god I ain’t had my kids w me…looks like a lot of people live there.

Cc

Air conditioning don’t air in first room. Second room the ceiling had mold and the fridge was broken and not getting cold. Floors were dirty and the hotel reeked of marijuana. There was dust on everything. Just terrible. There are people that sit outside and hang around the hotel and watch you. Police was called almost everyday because of disruption. I would not recommend staying here.

, Perfect

I didn’t stay at this property It was no light in the room the lamp was hanging down and broke he didn’t even go check to see if he could solve the issue the clerk told me he wasn’t a maintenance man and that there was no other rooms available then he told me i can get my $100 and I wasn’t going to be charge for the room i end up getting a room somewhere else

The front desk attend was very ignorant and rude. Didn’t know how to accept a cash drop with a receipt, he just thought I was going to give him the money without any form of receipt. Avoid him!

the room look clean but then smell from outside

Great, so thank you i’ve been staying with them for five months love, Service

Good

The room I rented has a bad smell, the air conditioner is very noisy, and the water from the sink splashes everywhere and gets on my clothes. Overall, I’m very dissatisfied with the room.

for one thing the air-conditioning is ether gonna leave you hot or cold. There’s no in between the actual rooms and actual hotel looks like it has been renovated in years. There are stains everywhere in the carpet not to mention in our suite there was a hole that was patched up in a really bad condition to be more specific room 217. The only thing that was a saving grace was the price, the housekeepers, and one front desk attendant he should be the manager of that hotel. The other front desk attended that helped me on both Saturdays and the manager we’re both a complete waste of time did not help me at all when our lights were off told us we would have a microwave in our hotel which it did not only to be told that microwaves are only available in upgraded suites not to mention the room itself was not cleaned correctly, but I do not blame the house attendance I blame the managers. Sonesta representatives please check this hotel.

Mold in the rooms

Room was dirty as was the bed and towels. Stains were all over the carpet in halls leading into the rooms. The entire hotel smelled molded and mildewed

Clean

The TV didn’t work. No one would answer the front desk phone. There was no iron in the room. I had to walk to the front desk at 6am and the young male was so rude, he continued to talk on the phone about technical issues. I had to interrupt and ask for an iron and tell him the TV didn’t work. He said housekeeping would be in at 7:30am; however no one ever came. I called back and got an answer around 8:30am. The young lady working brought the iron to me…. I rate this place an overall 0-1.

I came in town with my daughter for spring break vacay. I initially booked the hotel because of them having a pool and no parking charge. Well when I get to check in I am told I now have to pay for parking WHY? I was told , “ oh it started today! “ what does that have to do with a reservation that booked BEFORE you thought that up to charge because of the holiday. I assume the girl was new NEW because the TRAINER was doing all the double talking. Had I not been exhausted from a 10 hour drive I would have went elsewhere. Then to find out the pool 1 wasn’t open and 2 closed at 8pm like really? I will not be booking here again and I want my money back!!

Nice stay

Worst place ever. My key didn’t work and wouldn’t not be able access to access room until next day. Guy in front was asleep and not helping. Had to spend the night in another room until maintenance came in the morning. After moving to a different room same thing happened once again

Extremely disappointed.No elevators so you have to walk upstairs on fifthy carpet once you reach your rooms floor your meet by the strong smell of drugs marijuana.The carpet is fifthy black and I heard babies crying and couples arguing.Its no different than the projects in Chicago only thing one good thing happened I made it out alive.Terrible!!!

One of the stair way doors doesn’t allow you outside. Outdated rugs.

This hotel is dirty the person at the front desk was rude to my 86 year old grandmother. The rooms smell like urine and there are stain and trash in the hall way.

This was the worse hotel I’ve ever stayed in, it smelled like mildew and the rooms as well as the property in general were not cleaned properly. We also dealt with a a very rude make desk clerk…I would not recommend this hotel to a dod

The room was clean and everything worked in the room. Staff was wonderful.

The young man at the front desk was very kind and understanding and tried to correct some of my complaints but I still decided to leave the property and not stay for the time I reserved. My room smelled like mold and I had to get some spray from the front desk..the carpet was FILTHY…there was a cigarette burn in the ottoman…the towels had a yellow hue and I had to request new ones because a hair was imbedded in 1 of them…a dog was barking incessantly….they say it was renovated but I think the only thing renovated was the lobby!!

The rooms on the first floor are not in good condition smells of order covered with bleach and the a/c was not working properly the lights and phone was not working in one of the rooms I had to switch rooms twice would not stay here again was just pass through Atlanta

This is the trap. If you’re ok with that then you’ll love it here.

Ff

Cool

No hot tub

Website said there was a microwave in room. There wasn't. Room did not get cleaned. You had to ask to get it cleaned. It said it was a smoke free but smelled of smoke in hallway.

I would never stay here again. Filthy and Funky. They changed my room. It was better but too late at that point.

Me

Carpet was extremely dirty. The pillows are small and flat. I had to purchase my own pillows. Didnt care for the horrible smell in the hotel. The front desk didn't seem to care about my concerns.

Rooms were neglected and unclean. Galway’s and stairway smell of dog urine. No elevator. There was no breakfast as advertised. I was told by front desk that they haven’t served breakfast in 2 years. So false advertising lured me into staying at this property with promise of included breakfast that offered vegan options.

Was on the 2nd floor with a lot of luggage and there’s no elevator, dirty shower liner, couldn’t close the door when leaving out the room without using the key, will not be staying there again

Submitted request ahead of time ask for a room with two queen size beds. We got one with one queen size bed and one full bed first floor smelled like nothing but animals going down the hallway had to request a room change gave us a second floor now there are four floors in this hotel they gave us a second floor and there was a homeless guy walking around inside. He was also outside baking night time doesn’t feel safe there.

I walked into a guest complaining about staff stealing personal items, and they gave my room away even with me reserving my room as well as leaving instructions that I’d be there after 3pm

it was ok

Customer service is very important here in adequate not consistent and very rude to customers even married

Night attendant there was rude to three other customers besides me customer service is poor. Hotel is great nice rates but the cashier they cashier at night. They need to change that is very rude to customers. He argued with a American couple no reason as if he

No breakfast, hallways smelled like dog pee, bathroom had mold in it

Greta staff

Went to check in but no one was there smelled like weed workers were very sweet tho then just smelled the stove didn’t work just wasn’t ideal

Room was decent, slight stains on bed coverings

Nice and quiet

The room was clean but the hallways smelled like Marijuana. There were also a large number of permeate residences at the hotel. I did not feel safe there was a domestic dispute in the room right next to mine and hotel staff did nothing. DO NOT STAY!!!!!!!

The room set up was cute, but only one plug worked in the entire room, no hot water in sink, a little in shower, toilet didn’t flush good, balcony door was broke so couldn’t step outside. We thought it was a HOTEL but they had homeless people living there it gave an independent living vs hotel.

My room heater kept going out.

I would never book at this hotel ever again. The first room I checked into was on the first floor and the sheets along with the towels were dirty. Hair was on the bed sheets. So I go to the front desk and ask for another room on the second floor. I came with a big suitcase and had to carry it up the stairs because the hotel has no elevators. The second room door lock was broken. It would not lock at all. I go back to the front desk and the receptionist says “I think all of the locks are like that”! Which is not safe at all. So I ask for a third room, it stink but it was clean. At around 11pm at night, a man knocked at my door and stated “we got a notification that you unplugged the fire alarm”. As a solo traveler, I was immediately frightened. When I called the front desk, the woman acted like she didn’t know what I was talking about. I immediately checked out. There were random people hanging out in the parking lot and around the hotel. I didn’t not feel safe and would not recommend this hotel for anyone especially women. Believe the reviews that are warning you because I didn’t read them until after I left the hotel, my mistake. Be aware

Pleasant the patron do not bother you. They are respectful and friendly.

I got my money back as soon as I could this is not a great place to stay. It does not look like the pictures on the site. The furniture is ripped and dirty as people standing outside in the hallway. I have never experienced something that I thought that was so beautiful for a good price that looks like this.

Room 258!

Grest

Great

Love it

Grat

The manager and his employ1¹

Clean rooms

Was charged a security deposit which was NOT explained on line, asked for non smoking and all you could smell in hallway and room was marijuana. Asked to have light fixed in room so wasn’t so dark, NEVER got done and had a phone IN the room but WASN’T CONNECTED or OPERATIONAL! Surfaces in room were STICKY and refrigerator wouldn’t stay shut, had to close the cabinet door.

Room had burn stains on tv stand, the shower liner was dirty, a random sock from previous person staying there, broken ice machine on 2nd floor, small tv and room had no telephone to use to make calls. Room had comfortable bed, big couch, a lot of space, good water pressure, consistent hot water.

First room they put me in smelled really bad and it was a king suite. I go to take a shower and the shampoo and soap bottles where attached on the wall however the head of the pumps where all gone. Had them change my rooms and the next room wasn’t any better

Terrible hotel

Price

Yes

the room was nice and roomy. Staff was nice. There are no extras. And the neighborhood is not all that great. But it is super to get to from the Jimmy Carter i85 exit.

I watched multiple people outside dealing drugs. My room smelled horrible like pet urin I had to go out and buy cleaning supplies I couldn’t bear it and the bedding has not been changed. House keeping staff was rude and not willing to help. One night someone kept trying to open my back patio door which had a broken lock!!! I had to run to the front desk at 2am. It was so dangerous. I’ll never stay there again. The hotel is run down

The rooms are very clean

I spoke to someone who said he was the manager and to a person behind the desk about these issues. The desk clerk was indifferent but did coordinate fresh towels. The manager said the problems with cleanliness arose from Sonesta's policy of encouraging pets. The manager stated that it was not possible to keep the hotel clean with the number of animals in the rooms. He also confirmed that people were permanently living in the hotel but said that they were cash payors. The condition of this hotel was shocking to me based on my understanding of Sonesta's reputation. I'm available to discuss further as needed by phone or email.

When I arrived for check in somebody said there was someone in the parking with a gun and decided not to stay I didn’t feel safe to stay there and left

I was a little weary about the area however, hotel has fence around it. Check in was quick. Room was updated and spacious w comfy couch to watch TV. Bed was great and hotel was very quiet. Would stay there again for price.

Cool stay

Good

Needs to be more clean

Nothing

Beautiful hotel

Nice beds

well, for the relative price - it is fantastic. there's trash in the parking lot, and large dog poo outside. but the rooms are fine, the bed is nice and i sleep fairly well. don't love the pillows. also my tv was stuck on "no signal" and nobody picked up the phone at the front desk for me to ask about it, but i also didn't care enough to walk up to get someone at 10 pm

Customer service and staff were great. Property is very nice

Room was not when good condition towels are very old. Broken curtains.when I arrived was 5 police cars.

The hot water did not stay hot for long, and the heater was blowing cold air instead of heat. I only had one wash cloth and two towels to dry with. On top of that, the hallways smelled strongly of urine, marijuana, and cigarettes, and there was trash piled outside one of the room doors. I’ve stayed at this location before and never experienced any of these issues, which made this stay especially frustrating. This was not the level of cleanliness or comfort I expected.

Clean room clean bathroom

Very Good stay

Yes

Based on my standards when it comes to hotels, I wouldn’t stay here again. There were unknown foul odors throughout the hallway and in the rooms, roaches, outlets in the room didn’t work, heater didn’t work etc. staff responded to issues in a timely manner and took care of what they could though that was the only plus.

No smoking room smells like smoking room

Everything was fine.

We requested to switch rooms, hoping for better conditions, but the second room was even worse than the first. Due to the overall cleanliness issues and strong odors, we felt uncomfortable staying. We checked out immediately, did not stay the night, and had to find another hotel. I would not recommend this hotel to anyone looking for a clean and comfortable stay.

Good service

Good stay

Good Comfortable stay

Everything was great!

i stayed here the prior weekend, so a good 7+ days and still saw the same trash out in the yard not more than 50 feet from the lobby entrance. so that's kind of ridiculous. also large piles of large dog poo. i get that you have sketchy customers who lack public common sense, but it's not a good look for the business not to care either. i stayed in a different wing this time near one of the exit doors and was shocked at how quiet and peaceful it was, like i didn't have noisy neighbors, crying kids, fighting or hip hop to 2 am. bed was great and i slept well.

The Absolute Best Staff ever no kidding around they are extremely understanding I'm Grateful to God for such Good Service 🙏

Good stay

There are portable vacuum cleaners that can wash the carpets at the same or change the public area to tiles or stone for easy maintenance.

You get what you pay for that’s all I gotta say won’t be going again

We booked two rooms. One room was missing a microwave, the other was missing a microwave, a fridge, and the hair dryer. It was also missing the shampoo, conditioner, and body wash. The shower was terrible, everything was dirty and neglected, and there was no one at the front desk when we need them.

Nice and remodeled

The staff was courteous. The room was clean and everything worked well. I would have liked a garage can in the room. I could not find one. Also, I would have liked for the hotel to have a complimentary breakfast bar.

just trash outside everywhere. now, i get the customers do really stupid stuff but you should not have broken alcohol glass on the grass and trash in the parking lot. i like the bed, but the pillow was terrible. i was pleasantly surprised at how quiet my stay was like there wasn't anybody next door to me, but i know all visits can't be like that.

It is not the room really, it is the hallways, I think the rugs in there needs to be either replaced or just with straight flooring because you guys are allowing dogs to be there and it smells, and to me the rugs look muddy and smutty making the hallway stink, and they should fix there smoking section better for people who don't smoke to smell that will improve the property better . Other than that it was a okay stay

.

Was nice and clean. Wait staff was great

Room was clean, beds are comfy. Staff are pleasant!

Blood splattered in bathroom

It was definitely filthy and we will not be returning. We were booked for a 4 night Thursday -Monday and left 2 nights early. We’ve stayed numerous times before but it has definitely went downhill. Trash everywhere, dogs of all sizes everywhere, cats everywhere, smelly rooms, the shower curtain smelled of urine!, the empty convenience area with $6 beef sticks, strange men knocking on our door, it was just truly awful. SPEND THE MONEY, SAVE YOUR SANITY!

Not much lighting in the room. Carpet in room and hallway was stained. No garbage can in room or bathroom. Refrigerator froze my drinks and food. Tv wasn't able to turn toward the bed. Lighting by bed one lamp bulbs was daylight white and the other was yellow. The side door entrance garbage can was full and overflowing and by the corner by the door smelt like urine. The lobby was cleaner.

Nasty hotel. Mold in vents. Dirty towels with hair all over them . They offered me towels out of sealed shipment boxes that were never washed. Water stains and the ceiling peeling off . Disconnected fire alarm. No tv remote . I would not let dog stay here. Carpets have never been cleaned .. Worst Sonesta ever. I have stayed in many and I have never seen one like this. Called Sonesta they would not help . Had broken down vehicles in the parking lot.

This was one of the worst, most nastiest hotels I've ever stayed in. Outside, all the grassy areas were littered with dog fecies. As soon as we walked inside to go to our room, you could smell the stench of cigarettes/weed under the smell of air freshener. The floors were filthy and the walls were dirty/scuffed. The rooms were even worse. Several things were broken and didn't work. It smelled awful, there were cigarette burns in several places. Many things on the walls were crooked, (shelves, mirror, outlet covers...). The lobby snack area had barely any snacks/drinks. The ice machine was out of order and they offered no breakfast/coffee in the morning, despite having a breakfast area. I paid $100 deposit for 2 rooms, when I checked out the hotel clerk, had the audacity to check the rooms to see if they smelled like smoke! The whole hotel smelled of smoke/weed. I got my deposit back, still, I felt it was unnecessary.

Good generally

good area

We want the money back because we checked out at 3am that friday

It was convenient.

The most disgusting hotel I have ever stayed in my entire life of extensive travels. The hallways are puke inducing & the rooms smell like cat urine & cigarettes. Wall paper are peeling off & dried liquid, I dare say bodily fluid, all over the walls. I booked for 2 days, couldn’t wait to check out. I only stayed cause i could barely keep my eyes open from my long travel & couldn’t risk driving. STAY AWAY!!

Staff was fine but hotel has new owners since my last stay in 2021 so it’s not as clean and polished as it use to be.

Ok

Yes

The staff was very friendly and helpful. The property was generally clean, with the exception of some garbage that was piled at the end of our hallway on the second floor for two days. The room was clean and comfortable. All in all, we had a pleasant stay and would certainly consider staying here again if we're in the area.

Absolutely

The room was terrible. Dirty carpets, smelled like cigarettes. The hotel carpets are so dirty and looks worn down. These pictures don’t match the hotel at all. Also hotel didn’t give me a refund after I decided not to stay there after I just checked in and seen the room. This is not the Midtown location was way better.

Clean

Smell weed all the way to my room on second floor. Stain towels

Room smells really bad.

Clean room and friendly staff

Property was not in tact. I had to change rooms because my 1st room had roaches, which made me not want to stay there at all.

Good

Yes, staff friendly, great location close to main highway and restaurants.

It smells so bad. They need new carpet everywhere. Halls included.

Clean nice room

There were kids in the lobby doing flips and a lot of traffic and people standing around. Smelled like smoke and carpets were dirty.

Room was smell and dirty

I didn’t even go in the property when my son I arrived to the property there were women of the night in front . The property was filthy, the windows appeared to be disassembling. Just didn’t feel safe at all.

Room was clean and quiet.

The staff was very friendly and professional

Quite peaceful night sleep

If you don'tind the smell of marijuana and cigarettes then this is your place. The beds are comfortable The pillows are comfortable, and that's about all I can say for it. The side entrances are always locked so you have to go all the way to the front entrance no matter where you're at in the hotel. And there's no elevators and no one gives clear instruction

Not clean Carpets dirty, felty, really bad odor Worst hotel I stayed

It was okay

Some lights were out in the parking lot, which made for some DARK areas. Because the parking lot was full, I had to park my car in one of those dark areas. Otherwise I was very satisfied with my stay at this property - clean, staff at check-in and at check-out were friendly, etc.

M

Clean room

I mostly clean my own room, but whatever I wanted to clean with the staff gave it to me

The room smelled bad and the carpet is horrible.

Room was clean. Facility has limited staff on weekends. Took too long to check in. Dog poop in the parking lot.

Cool place

.

Do not trust any review rating this property higher than 2! Even driving onto the property you realize that something is not right. A lot of sketchy people (most likely homeless), and there is trash laying everywhere outside. The room that we we’re given was absolutely disgusting. Balcony door, shower knob and TV broken, carpet full of nasty stains and the sleeper couch was literally a health hazard. I had to turn off the A/C because it blew cigarette smoke in our room and my eyes and nose were irritated. I did not sleep a wink and we left at 3am after being awake for 36 hours having flown in from Europe that day. They even have the audacity to hold a 100 dollar deposit for damages!! How dare they!! The only positive was the young gentleman who checked us in and was very helpful.

Very bad and unconfortable…

This was easily one of the worst hotel experiences I’ve ever had. The parking lot was ridiculously cramped, and once I finally got to my room, things only went downhill. Most of the outlets didn’t even work, the TV was completely useless, and the bed was so uncomfortable I barely slept. I was so miserable I actually checked out a day early—and they still charged me for my full stay. Absolute waste of money. Do yourself a favor and stay literally anywhere else.

Clean room upgraded. Helpful staff.

Asked for iron, never got it No phone in room to call front desk Uncomfortable bed pillows

The rugs in the lobby were dirty. Also I feel they should inform you about the availability of the pool. I selected the hotel based on the pool.

They didn't have a balcony at all and there too many people hanging out in the parking lot of the hotel

Dirty hotel

No weights & deposit would’ve liked a heads up

Clean and rooms clean

This was the worst experience I ever had staying at a hotel. Of course the checkin process was ok. The front desk worker was polite, however when I asked her for an extra blanket, it was not provided. The front lobby was clean so I thought ok it’s ok until I got to the hall leading to my room. The carpet was filthy. The whole hall smelled like weed. The rooms was exceptional. I had to clean before I out my bags down. The bathroom walls had dried blood on them and the floors was dirty. The bed was hard as a rock. The next morning the fire alarm went off and there wasn’t a safety measure in place for guest. The kitchen caught fire. The front desk staff was clueless when guest was asking what was going. They assured all was fine instead of evacuating the building. The hotel was full of homeless ppl who lived there with their dogs who pooped everywhere. I see why it was so cheap. I will NEVER again stay there. I will sleep in my car first.

Ac not working properly it’s running but still hot

The overall is completely good had a great weekend ill be back definitely i appreciate the hospitality. Please read your confirmation there is $100 hold for damages and you smokers!!!!

Room doors didnt work properly, beds were unfit

They had bed bugs and a lot of homeless peoples walking around the property

Did not have breakfast, tvs are outdated and are not smart tv’s, carpet in my 1st room and couch was dirty but my room was changed without any issues and the new room looked better.

It's the WI-FI it really needs to be stronger. They need to work on the mold that builds up on walls, it's understandable but needs attention and they need to stop advertising they have breakfast. It's totally not true. The front desk staff is wonderful and the manager is very attentive.

Service isn't good at All

Room smelled like cigarettes, cigarette buds everywhere on the property, multiple holes in bathroom walls, locks on door didn’t work

Nice people, just the rooms need updating and the carpets need cleaning. The staff is WONDERFUL.

Hotel room had limited lighting and bathroom has ceiling damage.

Staff was no help with my situation

Had to switch rooms HVAC nor telephone worked in initial room. Old water stain in ceiling

nothing like being greeted with contempt by the worker and seeing cigarette butts just outside the door and multiple "large dog" poo piles on the grass with flies swarming. i had a stain on my shower curtain, and the hot water wasn't very hot like it had about run out. i also had house keeping enter my room 30 minutes before i had to leave and then asked if i was going to stay another night. i don't think he understood what i was saying and left, thinking i was going to pay for another night. the bed was decent, pillows were mediocre, but the shampoo was pretty good again. i mean i've stayed here at least 5 times before and this was the worst experience, but it's still better than a motel 6

Convenient

The hotel is dated meaning the room that i was in have furniture from either the 1980's or 1990's. The carpet in tbe common areas along with the room needs to either be replaced or clean. The water in the bathroom take awhole to drain once the shower shut off. The room appeared to look clean but everything is dated. There's no elevator so if a disabled person want to stay there it must be on the first floor. Or if the customer has trouble climbing the stairs, it would also be a problem. The carpet in the area with the stairs is frayed in some areas and the wall needs to be replastered. On my second night there, the room next to the room I was in has a barking dog that barked throughout the night. I left at 5:00 am EST due to the noise and i let the front desk know. I probably won't stay there in the future unless updates are to the hotel

The advertised pictures must be old pictures because NOTHING was CLEAN, the property reaked of urine, three towels provided we're OLD, and small. The walls were dirty, the hardware was rusted over, the rooms smelled of cigarettes and body odor. It was absolutely gross.

Wall paper peeling was rough off the wall. The staff was kinda rude for the late check out.

The staff is awesome and very attentive to your needs. Hem the manager Really has a great staff

Cleanlinest

There were an excessive amount of dogs to the point where some guests were living there and they had up to three dogs at a time some of them were very aggressive and vicious and they were pooping on the concrete right where you would walk out the door. Get back to me if you would like to see some photos

Staff is very friendly and helpful

This place is charging $100 deposit as if it is up to peak excellence. The room has holes all in the walls, you can’t go out on the balcony, the carpets are beyond filthy, the bathrooms are not being kept or clean properly this place I wouldn’t recommend anybody who really stay.

Not Handicap or Disability Accessible...

Smelled like musk and I went through 5 rooms, until I got one that had working AC, clean and no mold.

I already added my review. Everything is good

Staff was really good, especially the woman that worked nights. She was extremely nice and helpful

Smell bad in the hall way because lots of peoples smoking weeds.

La verdad, si que el hotel no tiene la culpa, pero desde las 4:20 am habían muchas personas en el pasillo hablando y riendo, fue una noche terrible, no dejaban de hablar y la verdad, no me volvería a quedar en ese hotel, el joven que nos atendió fue muy amable, también las mucamas de a la limpieza habiatacion, nos tocaron la puerta 25 minutos antes de la salida, fue algo incómodo, 😞 se ve que al hotel le han hecho mejoras, solo la carpeta sucia, por el precio que pagué pensé que me estaba quedando en un hotel mucho mejor. Se que las personas que hacían todo ese ruido tenían una boda, al otro día mucha gente saliendo como a una boda, supuse que eran ellos, estaban en la misma ala de mi habitación, y por eso todo el escándalo, pero eso fue algo agobiante, no saber lo que pasaba en el pasillo del hotel, dejó esto, no para echar abajo el hotel, solo que deberían de haber reglamentos, ni me atreví a salir de mi habitación. Falta la limpieza a la carpeta, lo demás estaba bien.

My room wasn’t Secure anyone could walk in and something bit up me in my children.

Very clean, renovated and well maintained

Shame the pool was closed, wasn't any mention of that at booking.

very dirty ，yellow and black tower

The room smells. I asked for refund but sit get it.

N/a

N/A

It was ok

It was one of the best experiences I've had in the Atlanta area for under $100. A night

I didn’t like the way the front desk lady was treating us.

Looking at the upkeep of the property, it is evident that bo one comes to inspect or even cares what they present ti the x

Check-in was not bad however the property has no elevators, the carpets in the lobby, towards the room and in the room needs a deep clean. The door was difficult to open using key card and when this was advised no option was given to get another card. The bed was uncomfortable. Iron and coffee maker container had to be requested at the front desk. Outside the property had overspill garbage bins, pet poop in the grass, etc. I would not revisit. Additionally, property was

.

There was no breakfast. My room did not have a microwave. The fridge did not work. The room had a weird smell. The comfort chair was disgustingly dirty

They don’t serve breakfast as they have in there website

A $100 deposit on a budget motel is crazy.

Very peaceful, the bed is super comfortable, the room looked better than the pictures, clean bathroom, NO BUGS, and professional staff. I just wish they had breakfast.

Dirty, unsure, room nasty and dirty

The first thing the person said is gonna be a $25 early check-in fee didn’t say hi how are you doing or nothing not good customer service

Smelly Animal urine and Feces at ghe back door. Hallway rugs were dirty worn and old.

My bed n the room and chairs were extremely dirty I ended up leaving

Filthy first floor hallway carpet

We were withouht water for over 24 hours the staff was rude and harassed my guest and yelled at me for no aparrent reason

I am going to call Expedia this place had bedbugs and I am very very upset. I just lost everything that I owned and this was an emergency situation that I needed to have. I need to be contacted as soon as possible at 470-4614094 and thank you.

Very unprofessional very rude rooms were really dirty and I checked out and asked if my deposit was being returned the lady at front desk lied to me and said she released it but I still haven’t received it after 10 days and they don’t pick up the phone for customers

So clean

Nice hotel at affordable price

Bad

Very bad

I need a refund!!

Wonderful owner and staff

Wonderful owner and staff

I enjoy my stay it was fun

The property could use som improvement; the carpet insude and outside the room needs to replaced, as it is heavy with dirt accumulated over years. There are no microwaves in the room.

Not maintained well at all. Walls, ceiling, floors, furniture, etc. very tacky dirty and shabby everything. Amenities missing from rooms. Had to change rooms three times to get a decent room. The only things I can say good about our experience was front desk experience was good. Bed was comfortable and the noise level was acceptable. That’s about it. The room was rated at a 7+. It was about a 5 or 6 at best. Pictures on the site were deceiving.

The hotel was very dirty and our room was dirty as well. Heavy stains in the carpet was an eye sore and the room smelled like urine. We were given another room and that room was no better. The sink and the shower would not drain and our 2nd room for our teenagers had a blood stain in the carpet obviously from the previous customers. This was the worst hotel I have ever been to

Seems nice from the initial walk in but the rooms left a lot to be desired. Had to switch rooms because the first one was so dirty, second room was definitely better but not great. Good enough for the price, but definitely not what it seems like it would be based on the lobby and website. Could use better house cleaners and it would’ve been much more highly received.

No elevators, my room has trash behind the dresser, bathroom smells and has blood or 💩 on the wall, door lock broken, not one smile from staff when we arrived. Overpass entry to hotel ceding has big hole. Ceding in bathroom dirty and paint chipping.

The room was nice, but we were there three days and didn’t get any cleaning services. They said they had new workers, but SO! The sweet spot? The Pool area was fun. Good price for what we paid for and nice rooms.

I liked that it was spacious and quiet. I didn't like they had no breakfast bar like the website said and the pool was closed. I picked it for the pool.

I would not recommend this hotel. I was moved to three different rooms before ultimately deciding to leave. The first room had a broken lock and a strong, unpleasant odor in both the hallway and the room itself. In the second room, I discovered a piece of a condom wrapper, hair, and Tums near the headboard. The third room had crumbs on the desk, stains and burn marks on the couch, and a shower that wouldn’t drain. Overall, the cleanliness and maintenance were unacceptable.

The price is reasonable considering the amenities, but unfortunately, that’s where the positives end. The carpet was noticeably dirty — not a huge deal for one night, but still disappointing. What truly ruined the experience was the lack of basic courtesy from the staff. The room phone didn’t even work, so we went out of our way to call from our cell phone to request a late checkout — they acknowledged it, but then we were still disturbed by repeated knocks at the door. If a hotel can’t respect a simple request or maintain basic cleanliness, what does that say about the rest of their standards? I won’t be staying here again, and I hope management takes this as a wake-up call.

Could have been better the cleanliness of the hotel was not the best. We stayed at a sonesta in Atlanta before not this one and well needless to say they took a lot of care of it outside and in. Trash everywhere outside and smelled like dog urine near me he back door.

Great customer service.

The dirty carpet, the bed, the sofas full of filth, old and dirty towels

The bathroom was dirty

Very clean rooms

Flat out TERRIBLE….didn’t have hot water for the duration of my stay and the manager only offered 20% off each dat which was ridiculous to me. He(the manager) suggested that I take a cold shower if I need to bathe as bad seeing that its h

Love the hotel

Seagreen744@gmail.com love the hotel

Excellent hotel

Doubt about this place being clean

Great room for the price!

I would not recommend this property. The man at the front desk was very rude. We had already paid for our room days before the stay and when it was time to check in they told us that they don’t have our room anymore. Meaning they gave our room away and didn’t have any available other than a smaller room we did not want. They wouldn’t give us a refund and we had people reach out to them for questioning and they wouldn’t respond. And another thing the room they gave us the bathroom door was you might as well say broken it was very hard to open we had to call someone to the room to basically break into the bathroom.