Hilton Atlanta Northeast

The staff was very helpful

The room was clean and comfortable. The television had my name on it. Made me feel like, I was away from home. They had water available and coffee. Everything was wonderful!

I love my stays at The Hilton

Staff was friendly and helpful

Super todo recomendado

Maintained and clean and staff were excellent. Breakfast was good and shuttle bus is a good service for customers

Exceptional

From the decorations and organization to the overall atmosphere, everything came together beautifully. We hit a snag with a leak in the second room, Thank you for improvising and coming up with solutions quick! My mother felt incredibly honored and appreciated, and that means more to us than words can express. Thank you again for your hard work, patience, and commitment to making the celebration such a success. We truly appreciate everything you did and will gladly recommend your services to others in the future. Thanks you Guys With gratitude,

Clean room and parking. Hallway on 4 th floor smelled molge e

I love Hilton clean rooms

Exceptional

Great hotel. Comfortable room, clean, and plenty of free parking.

Exceptional

clean and location. No continental breakfast available.

clean and location. No continental breakfast available.

All inclusive

Exceptional

The reason for a poor review is that I was assigned a handicap room. I checked in late and was too tired to return to the front desk with my luggage to request another room. Because the shower, closet, and room design were designed for the handicapped, they were inconvenient. The restaurant staff was super helpful and polite. The small detail was important because I attended a conference where my attire mattered. The low-hanging clothes bar did not work for my normal or formal wear. Hilton staff, please do not assign a handicap room unless one is requested.

Great polite staff More variety at breakfast

I had a good stay.

Very clean room and the parking was convenient.

Nice hotel with a convenient shuttle and nice restaurant that serves a good breakfast and has excellent dinner options too. Excellent and friendly service including at the restaurant with Alejandro who was very attentive to our preferences and the helpful shuttle driver Slavko.

Yes it was ok

The location and the cleanliness of the rooms. Loved everything about it.

Loved everything about it.

Good

Close to PPA tournament

Close to PPA tournament

Wonderful staff. Nothing.

Wonderful staff. Nothing.

Exceptional

Everything is good just only customer service is not good

Room very clean, breakfast great and accesible price

The property was clean and all amenities operational. Room was clean, staff was amazing, Tatiana at the front desk was very courteous, helpful and willing to do everything to satisfy us as customers.

Exceptional

location Breakfast, swimming pool that one outside/inside so it is misleading that that says it has indoor pool

location Breakfast, swimming pool that one outside/inside so it is misleading that that says it has indoor pool

The rooms aren’t the best more like a three star hotel but the staff is amazing and parking is free !

Room & bed was clean & comfortable.

Good

Good

Clean Room plus staff.

Always great staff. Getting hot water to the room was slow but running the shower for about 20 minutes each night eventually got it hot enough to take a shower

Loved it here. Thank you to the whole staff, I will return.

Exceptional

Room and staff was great. The AC was terrible. We only stayed 1 night so that's why we did not make a big fuss about it.

Exceptional

Great

The location was great. Staff was very friendly. The room smelled so musty- it hit you as soon as you opened the door! There was no bar of soap to wash your hands. I had asked a housekeeper I saw in the hall and she said there was no hand soap. After going to the front desk, someone from maintenance went out of his way to bring a bar of soap to our room.

The location was great. Staff was very friendly. The room smelled so musty- it hit you as soon as you opened the door! There was no bar of soap to wash your hands. I had asked a housekeeper I saw in the hall and she said there was no hand soap. After going to the front desk, someone from maintenance went out of his way to bring a bar of soap to our room.

A huge variety for various dietary needs Inside pool

A huge variety for various dietary needs Inside pool

Superb

Superb

Exceptional

Pool was great! Very chill vibes

Pool was great! Very chill vibes

The location and the indoor swimming pool The pool was not as heated , so my mother could jump in.

Over we enjoyed the Hilton. Our bed was a little too soft. I would suggest a taller toilet and firmer pillows. Other than that our was very nice. The staff was amazing and very attentive.

Over we enjoyed the Hilton. Our bed was a little too soft. I would suggest a taller toilet and firmer pillows. Other than that our was very nice. The staff was amazing and very attentive.

Very clean Got a corner king room so I’d get a view from my window but got placed on the 2nd floor with my window showing the parking lot and trees.

Great staff only thing I saw was the comforter was a little dirty

Great staff only thing I saw was the comforter was a little dirty

Rooms were spotless and common areas nice. Pool was clean check in was easy comfy beds. Staff doesnt have much personality.

Rooms were spotless and common areas nice. Pool was clean check in was easy comfy beds. Staff doesnt have much personality.

Amazing stay at this hotel! Everyone was very kind and went out of their way to not only make my stay one of the best I’ve ever had but also to insure that I will return to this property in the future. Five stars!

Amazing stay at this hotel! Everyone was very kind and went out of their way to not only make my stay one of the best I’ve ever had but also to insure that I will return to this property in the future. Five stars!

Every thing I wanted out of a hotel room

Every thing I wanted out of a hotel room

No hay mucha variedad

No hay mucha variedad

Hotel was clean, nice smells, check in was smooth and fast!!

Hotel was clean, nice smells, check in was smooth and fast!!

Perfect, thank you

Perfect, thank you

Clean N/a

Excellent and very good service

Excellent and very good service

Clean rooms and friendly staff

Clean rooms and friendly staff

Clean room and nice staff.

Clean room and nice staff.

We enjoyed our stay at this property. We had two adjoining rooms that accommodated our family of six. The rooms were clean, showers hot and breakfast was available.

We enjoyed our stay at this property. We had two adjoining rooms that accommodated our family of six. The rooms were clean, showers hot and breakfast was available.

Location was nice, and corner suite was nice. No hot water in the shower at night??? No microwave in the room. After lifting bed covers you could see dirty spots on the bed / mattress sides.

Very nice hotel and staff was outstanding!!

Very nice hotel and staff was outstanding!!

I seen a roach in the bathroom my fist day there and frig door really didn't close in room

One small downside was that the bathtub drained slowly and the water pressure was low. Also, because our room was the first one next to the elevator, it was quite loud at night due to people talking in the hallway. Other than that, we were glad we stayed at this hotel.

One small downside was that the bathtub drained slowly and the water pressure was low. Also, because our room was the first one next to the elevator, it was quite loud at night due to people talking in the hallway. Other than that, we were glad we stayed at this hotel.

Location

The food was good. Location was great since the wedding venue was nearby Food prices were a bit high.

Great place to visit

Great place to visit

Yes

Yes

The facilities and room were very nice. What I expect from a Hilton. The staff was very kind and helpful.

The facilities and room were very nice. What I expect from a Hilton. The staff was very kind and helpful.

The parking is free My room wouldn’t get cold it was hottt af all nite I check around 11pm ish and was out by 7am

Great stay

Great stay

Went for a conference. Friday through Sunday. I got really sick Friday night and was so sick all night; my husband had to come get me Saturday morning. My car is still sitting in the parking lot. I am Hilton Gold, husband is Diamond. I booked through Expedia so they handled my refund request for Saturday night. Expedia spoke with Karen who said it was policy because room was booked through Sunday. If I had died Saturday morning I wonder if my family would have gotten a refund! Really disappointed in the customer service at this hotel.

Went for a conference. Friday through Sunday. I got really sick Friday night and was so sick all night; my husband had to come get me Saturday morning. My car is still sitting in the parking lot. I am Hilton Gold, husband is Diamond. I booked through Expedia so they handled my refund request for Saturday night. Expedia spoke with Karen who said it was policy because room was booked through Sunday. If I had died Saturday morning I wonder if my family would have gotten a refund! Really disappointed in the customer service at this hotel.

Nice rooms, friendly staff, and breakfast was good

Nice rooms, friendly staff, and breakfast was good

The housekeeper who made this room has 10 out of 10 excellent cleaning. And the staff was very friendly

The housekeeper who made this room has 10 out of 10 excellent cleaning. And the staff was very friendly

Excellent hospitality and facilities!

Great room and the staff. Really enjoyed our stay in the friendly environment. Check in and out was breez even when we were late checking out.

Great room and the staff. Really enjoyed our stay in the friendly environment. Check in and out was breez even when we were late checking out.

Too many staff in service language problems

Clean room

Clean room

I we be back

I we be back

Upon arrival/check in the staff did not greet at all and said "what is your last name" this continued onto the second day with rude staff at the front desk, specifically the two older ladies working the night shift. The hotel overall was ok. The first room given to us had mold/mildew around the bathtub the room was not properly cleaned. We immediately went back downstairs where another room was given to us. I would not recommend staying here unless you have to. Disappointed in the service and for a Hilton, I expected more for what was paid for. We will not be returning. The nice outdoor area is not part of the hotel and belongs to the restaurant unfortunately that area was closed the weekend we were there. They didn't seem to want to bother with it. The bar was ok, nothing special.

Upon arrival/check in the staff did not greet at all and said "what is your last name" this continued onto the second day with rude staff at the front desk, specifically the two older ladies working the night shift. The hotel overall was ok. The first room given to us had mold/mildew around the bathtub the room was not properly cleaned. We immediately went back downstairs where another room was given to us. I would not recommend staying here unless you have to. Disappointed in the service and for a Hilton, I expected more for what was paid for. We will not be returning. The nice outdoor area is not part of the hotel and belongs to the restaurant unfortunately that area was closed the weekend we were there. They didn't seem to want to bother with it. The bar was ok, nothing special.

Room was clean, staff was friendly. TV had some glitching.

Room was clean, staff was friendly. TV had some glitching.

Enjoyed the room and restaurant The pool area and TV shows kept freezing

My second time staying here, but my first time dining with the restaurant on site. Which was enjoyable. I do look forward to my next stay.

My second time staying here, but my first time dining with the restaurant on site. Which was enjoyable. I do look forward to my next stay.

The shower has a horrible design, room is old and smaller than expected. Tips need tobe given to cleaning staff. It looks like the hotel is using tips to pay the salary or they are stealing jt. Very very bad.

The location, the size of the room. It was very clean. That you have to pay for everything extra, like parking, WiFi, water bottles in the room, breakfast. The mattress was saggy and uncomfortable and the room always had a bad smell when you walked in. The USB port next to the bed didn’t work and some other small things that need to be repair (A foot was missing from the refrigerator and the shower faucet from the shower is a bit loose). The pool also needs to be cleaned.

The rooms are a bit outdated, the bathroom didn’t have a fan so it was like a sauna after taking a shower.

The property looked very nice, the had a restaurant on site but the room wasn’t very clean or up to date at all .. the chair in the room was dirty the shower was dirty and broken . It gave motel

This Hilton location was nice. My room was specious, and the bed was comfy. I was only there for a night and the check in staff was great. I had an easy check-in and check-out. If I were to come back to Atlanta I would definitely stay here again!!

This Hilton location was nice. My room was specious, and the bed was comfy. I was only there for a night and the check in staff was great. I had an easy check-in and check-out. If I were to come back to Atlanta I would definitely stay here again!!

Don’t

Don’t

refrigerator was broke the whole time crack in bathroom roof.. we stay in room # 516. service was good lobby was clean room were clean carpet was dated.

refrigerator was broke the whole time crack in bathroom roof.. we stay in room # 516. service was good lobby was clean room were clean carpet was dated.

I came here with my wife from our wedding reception. The receptionist, Elena, was so nice and upgraded our room and gave us free breakfast.

I came here with my wife from our wedding reception. The receptionist, Elena, was so nice and upgraded our room and gave us free breakfast.

The staff was excellent!

The staff was excellent!

Great stay. Pretty clean rooms. Some of the features need replacements, such as scratched up wallpaper in the bathrooms. And better attention pay to cleaning around faucet fixtures. Also shower water could be hotter. I would stay again.

Great stay. Pretty clean rooms. Some of the features need replacements, such as scratched up wallpaper in the bathrooms. And better attention pay to cleaning around faucet fixtures. Also shower water could be hotter. I would stay again.

The room AC had a squeal and they went above and beyond to make us happy and get us a nice room!

The room AC had a squeal and they went above and beyond to make us happy and get us a nice room!

Great for the price since it is older property but maintain well with the brand standard. Internet is good for me and the area is convenient for me

Great for the price since it is older property but maintain well with the brand standard. Internet is good for me and the area is convenient for me

The hotel is clean and convenient to many locations that I have to go to.

The hotel is clean and convenient to many locations that I have to go to.

Beautiful grounds.

Beautiful grounds.

The property was nice and the staff were very friendly. We were very disappointed with the brunch which had overcooked sausage, uncooked eggs, mediocre fruit and costed $20 a person. I brought this up with the receptionist and all he did was apologize which doesn't really help that I was at $60 on bench

The property was nice and the staff were very friendly. We were very disappointed with the brunch which had overcooked sausage, uncooked eggs, mediocre fruit and costed $20 a person. I brought this up with the receptionist and all he did was apologize which doesn't really help that I was at $60 on bench

Old

Old

Awesome accommodations. Lovely hotel with fantastic staff.

Awesome accommodations. Lovely hotel with fantastic staff.

The hotel check-in staff. In error, there were two reservation bookings for the same stay. I spoke with staff and upper management about the double booking, who confirmed both pre- paid reservations but was not willing to cancel and provide a refund or credit. They offered a next day stay to compensate for the double booking, but that was not an option, as I needed to check out the following day to go to work. I requested a credit to be used toward a different reservation at another time, but they refussed. They told me I must reconcile the issue with Booking.com. I contacted Booking.com to request cancelation, and they sent me a text message that expressed they needed to wait for a reply from the Hilton before issuing a cancelation. I shared the response with the Hilton. The Hilton expressed to me that there is only one staff member to access the correspondence from Booking.Com, but she is on maternity leave, and there is no staff coverage for her. It was apparent that the lack of staff stagnated a resouution at that time. A host of family members booked with the Hilton to accommodate stay for a wedding being attended close by. It is regretting that the Hilton was not flexible with helping with the resolution of this obvious problem. They accepted the pre-payments for the reservations and expressed their sorrow, although they understood the discrepancy. Since Hilton received payment for both reservations, it would be fair and equitable to issue a credit for the unused reservation.

Busy hotel butclean

Busy hotel butclean

Rooms and lobby! The restaurant horrible service. Waited 12 minutes with no one came over to ask. Just was seated and never spoken or checked on in. Then wanted to drink water and get a snack at 1130pm from lobby but they said they are doing inventory and comeback in an hour. Came back after an 1.5 hour and said can’t make a purchase they are doing an audit.

The staff was very helpful and polite. The room needs upgrading. The mattress was not comfortable, creaky bed. Carpet old, worn. Water is $3 unless you’re a member. I like the outlet placement next to the bed.

The staff was very helpful and polite. The room needs upgrading. The mattress was not comfortable, creaky bed. Carpet old, worn. Water is $3 unless you’re a member. I like the outlet placement next to the bed.

Welcome was nice the lady at the desk was nice enough however Ethan was far more personable. There was a stain on the bedroom sheet the was gross however I didn't notice it until we were getting dressed to leave. Had spent the day history a sick relative came in and went to bed and didn't inspect like I normally do.

Welcome was nice the lady at the desk was nice enough however Ethan was far more personable. There was a stain on the bedroom sheet the was gross however I didn't notice it until we were getting dressed to leave. Had spent the day history a sick relative came in and went to bed and didn't inspect like I normally do.

No air and we was not accomodated

No air and we was not accomodated

Very comfortable and my second time at the Hilton northeast hotel

Very comfortable and my second time at the Hilton northeast hotel

Great breakfast , low rating because of mattress need to improve

Great breakfast , low rating because of mattress need to improve

Good service

Good service

Good hotel

Good hotel

The hotel is beautiful and the staff at check in was truly wonderful.

The hotel is beautiful and the staff at check in was truly wonderful.

Bed and pillows were awesome! We had an issue with the shower and tub not draining but that was fixed right away. Bathroom itself was ok but needs a little sprucing. I absolutely loved the products in the shower!!

Bed and pillows were awesome! We had an issue with the shower and tub not draining but that was fixed right away. Bathroom itself was ok but needs a little sprucing. I absolutely loved the products in the shower!!

Close to my daughters house

Close to my daughters house

A great experience. Staff were incredibly friendly and helpful.

A great experience. Staff were incredibly friendly and helpful.

Needs some updates but overall a good stay

Needs some updates but overall a good stay

Great place to stay for the night or long weekend! Kids loved the pool

Great place to stay for the night or long weekend! Kids loved the pool

Servicié excelente, Room cleans and service super!!!

Servicié excelente, Room cleans and service super!!!

The 1 night stay was ok. Had an issue with heat in my room but service was prompt as they were able to quickly determine the issue, and moved us to another room. The room didn't necessarily have a good smell as the other room but was fine for the night. I didn't find the beds to be comfy. At breakfast bar the potatoes were good but didn't enjoy other options. There was no cheese readily available for eggs/grits.

The 1 night stay was ok. Had an issue with heat in my room but service was prompt as they were able to quickly determine the issue, and moved us to another room. The room didn't necessarily have a good smell as the other room but was fine for the night. I didn't find the beds to be comfy. At breakfast bar the potatoes were good but didn't enjoy other options. There was no cheese readily available for eggs/grits.

Cozy

Cozy

Easy check in and wonderful stay

Easy check in and wonderful stay

The lobby and surrounding area looked very upscale and pleasing. The room was old and unclean. There was thick substance of something brown under the bed, dirt and dust everywhere. It looked like it hadn’t been swept or cleaned in months. It was hard to sleep because of how dirty and at 8AM housekeeping barged into the room

The lobby and surrounding area looked very upscale and pleasing. The room was old and unclean. There was thick substance of something brown under the bed, dirt and dust everywhere. It looked like it hadn’t been swept or cleaned in months. It was hard to sleep because of how dirty and at 8AM housekeeping barged into the room

Wonderful property and area. Breakfast price is expensive with lack of quality of food.

Wonderful property and area. Breakfast price is expensive with lack of quality of food.

great

great

The first room we checked into smelled like fish and they quickly were able to move us to a different room. The room was relatively clean but needs some updates. The carpet was very worn and frayed in spots and could use a good shampooing. The pleather headboards were peeling and ripped, the curtains were frayed and torn and the wallpaper in the bathroom was badly stained. The location was good and there were stores within a mile in case of any needs. Staff was courteous and helpful.

The first room we checked into smelled like fish and they quickly were able to move us to a different room. The room was relatively clean but needs some updates. The carpet was very worn and frayed in spots and could use a good shampooing. The pleather headboards were peeling and ripped, the curtains were frayed and torn and the wallpaper in the bathroom was badly stained. The location was good and there were stores within a mile in case of any needs. Staff was courteous and helpful.

The quality of service that stemmed from the from the reception to the location and amenities is why i returned to this location....love the name that fits the establishment.."The castle on the hill"

The quality of service that stemmed from the from the reception to the location and amenities is why i returned to this location....love the name that fits the establishment.."The castle on the hill"

.

.

The bed felt amazing. There was not a spot of dust or dirt anywhere on the premises even with the miniature show going on.

The bed felt amazing. There was not a spot of dust or dirt anywhere on the premises even with the miniature show going on.

Everything is good

Everything is good

The stay way good the carpet was torn up and the headboard was torn up also. The front desk ladies were very polite and professional. The dining room took along time and was very expensive for what we got.

The stay way good the carpet was torn up and the headboard was torn up also. The front desk ladies were very polite and professional. The dining room took along time and was very expensive for what we got.

Clean, restaurant has good food and atmosphere

Clean, restaurant has good food and atmosphere

Nice job from staff.

Nice job from staff.

Clean, quiet

Clean, quiet

Very good hotel. Clean and very nice staff.

Very good hotel. Clean and very nice staff.

The front end staff were very nice and helpful. The room was exactly like the pictures online. The food at the restaurant was amazing! I only wished the indoor pool was warm. Great stay!

The front end staff were very nice and helpful. The room was exactly like the pictures online. The food at the restaurant was amazing! I only wished the indoor pool was warm. Great stay!

Just average wasn’t a 4 star hotel at all. Just a regular hotel with a high end price. The elevator was dirty and the whole hotel smelled like weed.

Just average wasn’t a 4 star hotel at all. Just a regular hotel with a high end price. The elevator was dirty and the whole hotel smelled like weed.

Nice place to stay!

Nice place to stay!

The hotel had a restaurant, but because of Valentine’s Day they had a special menu in which you had to get five courses or you couldn’t get anything but bar food. All I wanted was a salad and I’m staying at the hotel and I can’t even get a salad. There were only six people in the whole restaurant, but somehow they couldn’t accommodate me. The carpet throughout the hotel was old and it was hard to roll your luggage on it. It kept getting stuck because of the looseness of the flooring. I didn’t find it was very nice at all. I won’t ever again.

The hotel had a restaurant, but because of Valentine’s Day they had a special menu in which you had to get five courses or you couldn’t get anything but bar food. All I wanted was a salad and I’m staying at the hotel and I can’t even get a salad. There were only six people in the whole restaurant, but somehow they couldn’t accommodate me. The carpet throughout the hotel was old and it was hard to roll your luggage on it. It kept getting stuck because of the looseness of the flooring. I didn’t find it was very nice at all. I won’t ever again.

My fiance and I were told we couldn’t sit out on the front patio where the fire pits were located because all the tables were reserved, I sat near by and watched and all tables were still empty over 2 hrs later. I want to say racismmmm but I’ll say unfair treatment. Then we tried having dinner but the bar lol we were given a basic menu that half hot wings etc mind you elderly YT ladies had steak and shrimp across from us. When I ask we were told the special menu was limited mind you we got there first. It gets worse. We checked into our room and the trash can in the bathroom already had trash in it, the showers had blonde hair in it and my hair is brown lol that proved to me that the room was barley cleaned. I won’t stay there ever again. On the bright side it is a beautiful hotel scenery wise.

My fiance and I were told we couldn’t sit out on the front patio where the fire pits were located because all the tables were reserved, I sat near by and watched and all tables were still empty over 2 hrs later. I want to say racismmmm but I’ll say unfair treatment. Then we tried having dinner but the bar lol we were given a basic menu that half hot wings etc mind you elderly YT ladies had steak and shrimp across from us. When I ask we were told the special menu was limited mind you we got there first. It gets worse. We checked into our room and the trash can in the bathroom already had trash in it, the showers had blonde hair in it and my hair is brown lol that proved to me that the room was barley cleaned. I won’t stay there ever again. On the bright side it is a beautiful hotel scenery wise.

Whomever came up with the iconic idea to name this masterpiece the castle on the hill was on target....

Whomever came up with the iconic idea to name this masterpiece the castle on the hill was on target....

Only other thing which was a minus but not a deal breaker was that when we came down to eat breakfast at 9 AM, the warmer for the Belgian waffles / home style potatoes was turned off so both were cold. I would have preferred scrambled eggs instead of the breakfast casserole, as I do not like tomatoes and my dietary restrictions regarding eating spinach or other leafy green vegetables.

Only other thing which was a minus but not a deal breaker was that when we came down to eat breakfast at 9 AM, the warmer for the Belgian waffles / home style potatoes was turned off so both were cold. I would have preferred scrambled eggs instead of the breakfast casserole, as I do not like tomatoes and my dietary restrictions regarding eating spinach or other leafy green vegetables.

Always stay here because I feel safe.

Always stay here because I feel safe.

Good hotel

Good hotel

We had a comfortable 1 night stay at this hotel. Staff were friendly, rooms were very clean, and the bed was comfortable. That's all you can really ask for, isn't it?

We had a comfortable 1 night stay at this hotel. Staff were friendly, rooms were very clean, and the bed was comfortable. That's all you can really ask for, isn't it?

The areas are small but safe and beautiful

The areas are small but safe and beautiful

I loved everything wonderful staff

I loved everything wonderful staff

Amazing stay and will be back!

I stayed 2 nights at this hotel last week. Check-in was great, welcoming and accommodating. I had to switch rooms twice because one had a broken lamp shade and needed a little more vacuuming and the other had a musty smell, that I could not identify. Each room change request was graciously accommodated. I appreciate the hospitality and care that Candy at the front desk took to make the change. I ate breakfast at the hotel restaurant, arriving just after they opened at 6:45-7:00 am. The staff was very polite and cheery and made sure I was accommodated. The only negative I have to say is that the food on the buffet was not as hot as I preferred and a little dry. Upon departing the hotel, the front desk attendant was very nice, and he was happy to check with the restaurant for me on when the complimentary coffee would be brought to the lobby. The rooms I experienced felt a bit dated even though it looked like there may have been an update. The I stayed in was okay, at least no terribly unpleasant smell or broken shade, but it did have a rip in the shears at the window and the mattress was mediocre, not exceptionally comfortable. The hotel is near shopping, restaurants, nail/hair businesses, and movie theatre, but not walkable. It appeared to be popular for large family events and conferences. It was reasonably priced on hotels.com. Overall nice stay.

How clean & inviting it was

The staff treated me like a nuisance

Given the hustle and bustle of hotels in Atlanta, my experience here was delightful. It wasn’t a busy, distracting atmosphere like other hotels. The staff was pleasant and friendly.

The sign is hard to see when coming from the north so it can be easy to miss.

Professional

Loved it

Likes: surrounding area is quiet, mostly business; amenities consistent with other Hilton large scale properties; room cleanliness and textiles nice quality, fresh. Caution: off property F/B options require car transport, shuttle does not operate post 5:30P; on property restaurant average quality food prep, menu and service. Plan to use again based on business convenience.

I couldn’t sleep… it was like the room above me was manufacturing something in the bathtub all night. Like they were slowly stirring with the bathroom fan on all night for two nights. It was rough… it wasn’t loud, but it was present. Wouldn’t do this again with such lack of sound buffering.

Great area, many options very close to the Hotel

·      The front desk and maintenance staff were polite ·      The bed was very comfortable ·      Plenty of towels were provided, which is often an issue   Basic fails: ·      The air conditioner didn’t work ·      The fridge didn’t work, no biggie, but the replacement one didn’t either, which was important for dietary restrictions ·      Cream colored curtains had literally been stitched multiple times with black thread and were still shredding ·      The floor was ridiculously dirty and likely hadn’t been mopped in months (pic attached) ·      There’s no coffee maker in the room, so the lobby is your only option ·      The “free breakfast, the people in the restaurant ‘bill you for’, which can be removed at the front desk ·      We were asked twice by cleaning staff when we were leaving despite having the do not disturb on the door for conference calls, for a noon checkout. Once at 10am and once at 11:45am.   There are lots of hotel options in this area and I expect much more from a Hilton. Slightly outdated is one thing, the rest made it very easily a place I will not return to. We had a minor accident that required ice and towel for some minor bleeding, then wiping the floor. Attached is the dirt from 2 steps in the door in that wipe up…that is gross, and I have 2 dogs and 3 kids.

Wonderful

Awesome experience and customer service

The room and the hotel were very nice my only complaint was that the room AC was not the best and the room would often get very warm

Bathroom lighting could be brighter.

I had a party of 9 people with separate rooms and the customer service that I saw other people receiving didn't get transferred to any of us. Not one employee greeted us with a hello and welcome to the Hilton Atlanta hotel etc. We weren't given the information on what your hotel offered for example, the gym, the type of food served, breakfast, the pool location etc. This hotel is a very nice hotel but the staff really needs customer service training.

Easy and quick access to the expressway

Everything was perfect

SO I’M ASKING EXPEDIA TO RETURN MY FUNDS TO MY ACCOUNT ASAP JUST LIKE THEY RECEIVED THEIR FUNDS ASAP FOR “”NO SERVICES””. Jacque C. Miller

Nothing

Good

A reservation was made and then not fulfilled. My family was unable to check in. The front staff were not welcoming and barely offered assistance. My family among other parties were told we were unable to check in due to their system being down and there was nothing they could do about it. However we know that other friends and family had checked in the day before and day of. None of us received phone calls or emails prior to our arrival. Many of us were visiting from various states and cities. It took my family and others hours to try to find other accommodations at the last minute.

We had a big inconvenience, a male open our room at 10 am, my wife was semi naked and my 2 years old was still naked, it was frustating, scaring and made us feel super insecure, we were going to extend our stay for 2 more nights, we just decided to stay somewhere else were we feel secure, it is a shame that a big chain as Hilton just became motel 6

Wish you guys had a free continental breakfast. A hot tub or heated pool would be a nice addition. But we enjoyed our stay!

No EV chargers and no hot tub.

Good service

The only complaints is no laundry . Had to drive to laundry

Pool needs cleaning out..

THIS PROPERTY IS THE WORST HOTEL YOU CAN STAY IN . THE ROOM WAS EXTREMELY HOT , THE REFRIGERATOR DIDNT WORK . THE WATER IN THE TUB AND THE SINK DRIANED VERY SLOW ! THE STAFF WAS VERY RUDE AND HAD ATTITUDES ! IF YOU KNOW WHATS BEST FOR YOU THEN YOU WOULD DEFINITELY THINK TWICE BEFORE SPENDING YOUR MONEY WITH THESE PEOPLE . I HOPE THIS HELPS !!! 🙂

Property needs to update tv. It’s humid in the hotel room areas and air inside the room wasn’t the best. Shower/tub needs to be updated to at least shower only to be more accessible. Staff was friendly.

My experience was phenomenal and I will be visiting again soon.

Nice, clean. Staff helpful. Good location to plenty of shopping and restaurants.

Everyone was very helpful and the rooms were clean.

Excellent service and great experience at this hotel. Conveniently located near Koreatown.

Nice and clean but says they have a jacuzzi online but they don’t

The staff were great , very attentive , polite and accommodating. Smooth simple process and the atmosphere feels luxury .

The overall atmosphere

The sheets were stained, headboard wobbly and fabric torn. Even the lamp shades were stained. Bugs on window/curtains

The a/c was not cold and the water in the shower kept going from cold to Hot.