THE HIGHLANDER INN

Mold, dark, rat noises at 6 am, smelly, sheets not sure if cleaned, hair in bathtub sink shower and toilet. Looks like someone was living there before we arrived.

Please do not stay here. Have informed Hotels com to remove this property and looking for a refund

It was really bad stay.

Very unclean and under kept. The bed was clean so that was a plus I suppose. They also double booked our room so my friend and I had to share a bed as our double bed room was not available. They put us in a jacuzzi sweet. Surprise surprise the jacuzzi was DISGUSTING, so if you’re looking forward to that- don’t. I think our final straw was having to hear birds chirping and scratching inside the walls of our AIR CONDITIONER. Theirs nothing like sharing a room with a literal animal. Anyways, goodluck if you’re staying, the staff is very nice and so are the people but RUN if you haven’t booked for here already.

Central location, very convenient, and on the doorsteps of historical site

This hotel was very disappointing. It really needs cleaning and some updates. Everything was dirty ..even the one bath towel they given to us. Our money was non-refundable..otherwise we would have left from the moment we entered the so-called office. Would not recommend this place to anyone

When we arrived our room was visibly run down and soiled, there was an actual vomit stain on the side of the bed, table wall and floor. The tub has dirt film and pubic hairs in it. The toilet had feces all a round the edge, and there smears of what looked like spit or snot on the mirror. No towels. One roll of toilet paper and dust everywhere. Then when checking the sheets we found food crumbs under it on the mattress as well as visibly dirty sheets. Manager said he would t refund us then changed his mind and said we had to go through our booking and he would approve the cancellation without a fee.

Really horrible. The room had very less lighting I think they have done that purposely so we cannot see how dirty everything is. Tables were filled with dust even the floor was dirty.There was bugs in the bed and the towels smelled bad. I stayed only for a night. The place didn't even had a mirror. Such places of stay should be removed from booking app. Its a request. We are coming from far by trusting such booking app so there is a responsibility for you people to ensure the comfort of your customers.

The room is dirty and untidy. Bedding and towels have blood stains. No heater , when we try to call the office no one is answering. The neighbours are very noisy and they smoking and picking in front of our room around 4-5 am . We get out from the room around 7 am because we can’t endure the coldness. I will never go back and never recommend to any one else.

It is far away from Niagara Fallsview, around 40 minutes walking distance from Motel.

It was a wonderful stay at Highlander Inn! =) I was surprised when I opened the door to the room - such a beautiful room greeted me! =D There was a fireplace and a hot tub. There was both a microwave and fridge. There were lots of shampoo and soap and two fluffy white towels. I wish there were more channels on TV but I brought my iPad too. Wifi worked well. When it got chilly in the night, the fireplace was a lifesaver. It was very warm in front of it. I booked this on a whim and didn’t understand why there were so many bad reviews!? It certainly was a great motel and I’d stay here again. I had a such a restful and relaxing time.

No Bible, it was good. Just if you need a place to sleep.

Excellent

Good

I have to ask why the app hotels.com or expedia doesn’t have any fault in having this motel on the web sight advertising as one thing and presenting as the complete opposite. I have multiple photos and videos showing the amount of Lysol wipes that I used to clean the room. I regret not taking a video prior to starting cleaning as even though it is still terrible in the video, it was actually much much worse. As you can see in the photos the wipes that were originally white are now brown from dirt.

Location is good.

👍

Great

For the price, it was poor quality, dirty, run down and badaids on everything rather than fixing issues like replacing blinds. Outdated furniture and nonworking outlets, television connection issues. There was a coffee maker but no coffee cups. All around, it was poor quality. Only good thing were the towels.

Difficult to check in and out, tried checking out at 7 am and again at 10 am and there was nowhere to leave the keys, I rang the door bell 4 times each time I tried and called MANY times. Someone who lives at the hotel told me they wouldn’t the owners and to leave the keys under the welcome mat. Nice flooring but VERY dirty. Walking around in the motel room our feet got black. It was gross and the area is very sketchy. The beds are sagged in the middle so forget about getting a good nights sleep. Would NOT go back

It was disgusting

I got a room and was unable to make it to the falls after 20 min of placing the room i tried to cancel it and i was told i could not get a refund what a bad place never will i ever use this hotel again please be careful people

Room has some smell,shower was dirty that I couldn't use

Walked into room, there was an empty water bottle left from the previous stay? There was only one towel to shower, and one hand towel. The air conditioner did not work, and the windows did not have screens. There was a dirty broom and dustpan in the middle of the room. Queen sized bed with 2 tiny pillows. Pool was advertised but upon arrival we could see that there was just a few feet of murky green water with tons of trash floating in it. As we were coming home from our concert at about 1:30 am, the hotel manager asked us if he could use OUR room key to open the room next to us, letting us know that it is the same key for both rooms. Very unsettling knowing that whoever was staying next to us could have come into our room at any time! If it was possible to give negative stars I would. Terrible motel. They could charge $20 a night and it would still be too much.

1. Toilet cannot wash away your thing properly 2. AC looks like it has never been clean for years. It can still cool though, but questionable air quality. 3. Exterior is not clean. 4. Not 24/7 front staff. No explanation about the procedure of checking out when check-in. I have to change my plan because I couldn’t return my room key.

Was advertised they have a pool… it’s been closed for a while by the looks of it. Which was a huge let down cause that’s why we booked here cause they had a pool so we could cool off after walking around all day. It’s a trashy place. Whoever “checked me in” had no clue how to do their job at anll even answering basic questions. He had to call the “manager” multiple times to get me checked in, what the wifi password was, and even when I asked about the pool being closed and if he knew of any other near by pools. When I had to check out the office was closed but they had a doorbell and rang that a few times waited 10mins and then just left the keys beside the office door because no one came. Way overpriced place should be $60 a night not $200.

Good

Far away from the falls. You need to walk about 30 minutes. Property required full renovation. It was parking included in stay. I will not stay there again.

Good

Good for the price, especially that the parking is included

Very disappointed with this place. The TV didnt work,we had to get someone to fix it. The toilet didn't flush properly and clogged in the am. The neighbors were fighting when we arrived. NOT THE STAY we had planned.

Convinced location

Budget motel, the dumpster out front overloaded is a sign of the state of this motel, it’s for people living there, not for tourists, trust me, price is right for a cheapskate like me though,

Awful

Room was not set up had no pillows, fridge lights and tv weren’t plugged in. The room was also very dirty, the walls had writing and moldy spots on the windows, and the bathroom had old razors on the window. Worst of all the toilet didn’t work and smelled horrible.

My room was non-smoking room. But when I entered the room, the room waa full of the smell of cigarette. And Toilet was not washed. I could not take a shower at the tub so the day after I checked-in, I packed my stuffs and came back very early in the morning. Wi-fi was very weak, so right after I connected, it waa diaconnected. So I could not use Wi-fi in the room.

I am not going back for another stay

Need to improve property and rooms

This hotel was nasty. The floors were filthy and the room stank of urine. We did not stay

Convient location smoke on balcony right outside room. New owners. Tubs, shower dirty bed sheets dirty. Garbage around parking lot. Use to always stay there looking for new location now

I'm OK with "Budget" hotels but this one had its problems. Although quite clean it is unfortunately in a poor area and the other people staying there were very noisy and caused problems. Not happy with the stay and will not come back