Oakes Hotel Overlooking the Falls

Very good

The staff were amazing and great, the room was nice and clean and the beds look great. The view was good. I dont think there is anything I didnt like at all I wish I was on a higher floor. Other than that the stay was amazing. :)

Exceptional

Location and view are outstanding. The views of the falls are amazing Really long check in lines (30+ people waiting)

Passable

Very good

Disappointing

Exceptional

The view was exceptional, hottub and pool worked fine. The $50/ night was a shock. Added $250 just to park at the hotel i already paid for. No breakfast of any kind. No coffee maker or microwave in the rooms. For the price I paid, I had better service and amenities at much cheaper hotels. Just add the little comforts and upfront with parking fees! I'd go again but, not at this hotel.

Just the VIEW from the room There are beds and TV in the room , that it !!! no coffee machine no paper-towels no basic washroom amenties . it felt like all the money just to peek from the window not to stay comfortably .

Exceptional

Disappointing

Location was great, room was just okay - the room itself was clean but the halls were discussing. Halls are not clean at all. AC systems making loud noises in the room, I could barely sleep, the elevators are slow. On peck check in time, 3 out of 6 front workers desks were busy doing something else instead of checking in guests which made everything really slow and not welcoming. I paid for river view room, there was no view to the river but I’m sure the river was there somewhere.

The property is all about the view.

1) First there is No Breakfast !! 2)You get coffee and have to get it yourself and the elevator takes forever to come up 3) The room first given on the second floor shower tap was not working , one small cake of soap is given to wash , NO shower gel in the container to shower with 4) The iron did not have a cap so all the water spilled out ( which was changed later ) , even the stand where the iron sits is not hooked into the stews so dangerous 5) House keeping is only done when requested 6)There is No safe to keep your belongs 7) TV is not standard our TV in room 624 was so small I never turned it on 8) No coffee or even a bottle of water in the room 9) The entry key did not work the second day as we came back exhausted 10) The front desk staff were very courteous and did assist to the best of their ability 11) This is really terrible !! The stay cost $770.31 for three days but never a mention of the daily different prices till the last day of departure The lady at the desk said overnight parking is $50 a night over and above , but what is totally unexceptable that if you don’t pay the $50 even as a guest they have No area in the day to park to change clothing Oaks only has a 15 minute time slot to park to register or you get ticketed 12) The conceige a white big set bald guy was argumentative and rude while asking for an explanation and he was at the front seat instead of his station ridiculous I am the Ambassador , MC and Director of the International Niagara Canada Film Festival held at the Greg Frewin Theatre for thee days and walked back and forth daily because of the parking inconvenience I had 1200 join me during the three days including the Mayor and Lord Mayor and would never suggest the Oak to any of my friends and colleagues It’s very unfortunate I mentioned it all in point form above

Very good

The location and the view were great. The room was spacious and clean. Staff was friendly and helpful. Some amenities can be upgraded, but everything was working fine

They didn’t clean the room only once and they forgot to clean the bathroom. I call to sent someone to clean and they didn’t even bother to clean.

The view was amazing Nothing the staff are excellent

We were sent to another hotel without consulting with us ahead of time. Everything

workout machine didn’t work was only treadmills, hot tub was not hot felt like a heated pool, person who came to give us extra towels left half of them outside the room for some reason, tv was the size of a monitor.

And we found out at the end that parking wasn't included as it would have been at the Oakes....and it was also an off site parking because they were full!

We stayed on the 20th floor, which was still under construction. The floor was covered in drywall debris and dirt. The room was outdated, dirty, and offered only a good view of the falls. Construction began at 8am, and we checked out at 12pm. We did not originally book this room; they claimed it was an upgrade since our reserved room was unrenovated. The customer service manager was extremely unfriendly, did not smile and was rude. We immediately decided we would never stay there again, and his birthday was ruined.

Great one night stay.

This was our family's first time staying at this hotel, and the service was quite good. The front desk staff were especially kind and even gave the children a small New Year's gift. They also gave us New Year's balloons when we left. We were truly grateful. We booked a suite with a panoramic view of the waterfall, and the view was beautiful, right from our room. We even saw New Year's fireworks! We would definitely recommend it to our friends!

The beds were very old and extremely uncomfortable. I ended up checking out 3 days early due to the condition of the beds and extreme back pains. The hotel refused to refund the remaining days paid so I lost out on over $480 due to having to leave early to get someone to be able to sleep through the night and have some comfortability.

Great room, amazing view and very walkable location.

The view was amazing, the room was spotless, and the hotel staff answered all my questions clearly.

Great stay. Wonderful service.

Excellent service upon check in.

The deposit policy was inconsistent, as my family and I were all charged different deposit amounts for our rooms. The $50 per day parking fee was also frustrating, and we were told the room would be “inspected” before checkout. Despite this, the room was not in great condition, with cracks, rips, and a very slow toilet. There was no housekeeping during our stay no bed making or towel changes. Additionally, some guests were given discount vouchers for nearby places (including Applebee’s) while others were not, and they had to return to the front desk to ask for them. The only real positive was the nice view, even from the second floor. Overall, the extra fees and lack of upkeep made the stay disappointing.

Everything was awesome.

Great staff

The hotel upgraded our room from 2 Queen beds to 4 double beds without additional cost💕 Staffs are accommodating and rooms are clean. The view of the Niagara falls from the bedroom window is breathtaking❣️🥰

I’m sure it was a lovely hotel 15 years ago. Unfortunately it looks like nothing has been done since. Parking was a challenge to say the least outdoors and overpriced at $50 per day.

Fantastic view of the falls from a tower room.

Bathroom needed some upkeep

Thank you for your service. If possible please make parking price law because$50 one night little bit high, it's just humble request. Or just provide parking price on hotel reservation details so custemer aware about it. Thanks.

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It was ok for 3 days if staying .nice niafara falls view

Front desk was friendly and helpful

I was very disappointed with my stay this time. My room was cold! Very uncomfortable i had to wear my hoodie and socks to bed. I went to the front desk and asked for help with this issue. No one came to my hotel room to look into this. Also, hotel quests constantly slammed there hotel room doors all night long. I was woken up 3 times overnight because of this.

Excellent room and view, friendly staff

No hot water in and no water pressure on the shower also coffe machine dud not work a very bad experiance with Hilton

Overall I enjoyed the view.

The view is probably the best in Niagara Falls. You won't find better. The staff are as helpful as they can be, but we really struggled with the repeated maintenance calls to fix the toilet and had to beg them to have housekeeping come once during our 5 night stay. We resorted to putting garbage outside door with the towels, they left anything that fell out of bin and our wet towels greeted us 5 hours later. When we called they dumped a bag of towels and toilet paper in a garbage bag off. Not what I would expect for almost $3000. Lastly, $50 a night parking is insane... The Skylon has manned parking for $10 per 24 hours so was worth the 5 minute walk.

Very clean and comfortable room great view of the falls from 10th floor

Room was spotless, beds super comfy, great staff, amazing view from my window.

Best experience.. The room had an amazing view of the Falls, especially at night. The room was clean and comfortable, and the staff were friendly. Perfect location and totally worth it. Would stay again!

Did not see decaf coffee. Its the only one i can have do to a health issue. Did not eat the breakfast so did not score it.

Very good

No breakfast and parking over priced

The room is where troubles were, great view nice soft bed but come 9pm really loud noises were coming from between the bathroom wall and the living room wall. We waited to see if it was a one off but come 10/10:30 we said something. When we told the front desk the answer was hmm if it happenes again call 0 and maintenance can come in and look. Well when I have a 2 year old trying to sleep no that's the last thing I'd want is some stranger entering the room turning on all the lights and making a bigger commotion and more noise than there already is. I was up until 2 am listening to the noise and told the front desk at check out, played them the video and they only offered breakfast at Applebee's as compensation for getting next to no sleep from the noise. Apparently they were booked full and that's why we weren't offered another room. Regardless something more could have been done like discounting the stay, reimbursement for parking, offering a discount for another attempt at the hotel, something more than an Applebee's certificate that's only good the same day.

For the price being charged, the experience was very disappointing. The rooms are extremely basic and not maintained to an acceptable standard. The shower barely works, making something as simple as bathing frustrating. The bed creaks loudly with even the slightest movement, which seriously affects comfort and sleep quality. On top of that, parking is outrageously expensive. When you’re paying over $250 per night, you naturally expect a much higher level of comfort, functionality, and overall quality — unfortunately, this property falls far short of those expectations.

Customer service and front desk staff were excellent

The place needs a up date staff was good

Excellent

Average hotel that needs an upgrade. We paid extra for the waterfalls view and the windows were iced so no view… Don’t go in winter!

Bad experience

great location

Good

Something eles when checked in I was ask to pay a deposit when the room was fully paid in full in advance was not excepted to do that

The parking fee is too high.

.hence never experienced the hotel

The staffs especially the lady receptionist were amazing, and helpful.

Convenient location

Fantastic views

No usb charger anywhere. This should be provided. Staff were not very friendly

Great view, convenient location, nice and clean room.

They changed our room not happy with it and was not happy with the restaurant they shifted us too

Clean and quiet

Our room was leaking water constantly and the carpet was soaked. We let the staff know and nothing was done.

Need fresh ground option in room. Not instant in lobby

Good service and clean rooms

Room was not the cleanest, furniture is worn and tired, wall paper peeling.. The toilet ran the whole night.

Room wasn’t clean, spider webs in every corner

Boyfriend and I loved the room.

I don’t like

No breakfast offered which would be so nice. Cable stinks. No shampoo or shower gel had to ask as bottles were empty. Room clean and view great.

All good

-Despite the bed being comfy, the strong winds were so loud. We can hear it in the room & it woke us up in the morning. Restless night for everyone! -There was no microwave in the room. -Breakfast not included. -TV was not working. A technician worked on it at night, replaced it but wasn’t able to fix the cables. They came back at 11am the next day (checkout time) to get it fixed. -Toilet did not work properly - we had to keep jiggling for the flush to work. -Parking was way overpriced - $50 overnight. Did not even include free parking for 1 car per room, unlike other hotels. First time staying here to give it a shot, but definitely not going back. Stay next door instead! Overall, not a comfy stay & not worth the price!

The concierge and reception staff were extremely unwelcoming and rude. When my guests asked if anything could be done about the iced-over window (given the high cost of the room), they were dismissed rudely and told “nothing can be done about the weather.” Despite calling ahead to ensure my guests could check in, their names were not on the reservation, causing unnecessary stress and embarrassment. Most concerning, my brother-in-law—who is Black and a lawyer—was treated with clear disrespect by front desk staff. The interaction felt discriminatory, and I sincerely hope racism was not a factor, but that is how it came across. A complimentary breakfast does not make up for poor service and broken amenities. I will never stay here again and do not recommend this hotel.

Room was okay but bed sheets not clean seems like one of the bed not change.

We didn’t get the hotel we booked and they referred us to hilton . Our parking was free on the booking at The Oak over the fall view hotel, but when we got transferred it was paid parking and that too expensive . They didn’t have parking inside their premises, they only had outside parking with the expensive price. It was so hard with an infant with us.

Special thanks to Oddy.

Clean room. Great staff

The room had an excellent view, the parking situation however could have been better as it was way to crowded on a weekend in the evening to find a spot.

Older hotel but the view was amazing. I would recommend this hotel

Check-in was at 4PM. The room was not ready until 5:45PM. Had to call the front desk 3 times to get bedding for the pull out couch. It was finally delivered at 10PM.

When I went to check in the room at 11 PM at night, I was told my room was no longer available due to maintenance issues something they probably could’ve told me in advance of showing up at 11 PM at night

All was great

manager of hotel needs to work on friendliness, felt very unsupported and had added on fees during check in that was not mentioned at all during my booking that she was VERY rude about.

From the moment we entered the lobby, this hotel was a disappointment. There were 4 staff members manning the check-in desk, with only 2 actually checking guests in, while there was a line-up for check in that made its way out the front entrance. There was a bellhop kindly asking if anyone had been in during the day to "pre-register" but no one even knew what that meant. When I called earlier in the day to find out if our room could possibly be ready early we weren't advised that "pre-registering" was even a thing. We waited in line for 50 minutes before getting to the check in desk. During check in our room's view was "upgraded" due to our wait time. Now, with our "upgraded" room we were treated with burnt and ripped carpets, table tops not attached to the bases, floor tiles that have clearly been through flooding of some sort and not dried properly so the grout and glue crunch under your feet as you walk. Nothing felt clean in the room - we checked out early and headed home to bathe. There was no discounted pricing or anything that appealed to us at booking, just wanted to try a new hotel. We won't make that mistake again. Spend your hard earned money where its appreciated.

They over booked and gave us a room at a different resort. Which didn’t have any parking available except a block away and charged $50 dollars for that. While parking across the street was only $35. The Oaks advertised self parking available. That along with waiting in line for 30 minutes only to be told they didn’t have our room we booked. Not happy with this experience at all.

Lined up out the door for check in. Pleasant staff. Room could have been cleaner. No signs directing to room. Room was definitely an “add on” room. They had space and made it a room. Chair in room broken. Supposed to be courtyard view but we were looking at roof with all the HVAC equipment. Coaxial cable running along wall and out of room. Overall acceptable but could have been much better

No breakfast and no coffee maker in room. $50 a night parking. View was great but floors and elevators had trash every day. Would not stay again.

Good

First off we arrived at the Oakes and they told us (and a bunch of other people) that due to maintenance on our room we had to drive to the Hilton down the street to get a room. When we arrived, check in was great, the staff was very nice and I didn't wait too long in line. The parking was brutal, $55 to park offsite! When we got to our room, the room was clean but our headboards were pretty beat up. The tub was also pretty bad and looked like some tried to spray paint the tub white and over sprayed the drain and some of the jacuzzi nozzles because they were half white as well. I tried to spray them off with water but it didn't work. Then we wanted to go to the pool but had to book a time slot online, which was fine. When we got to the pools they were both freezing! Not to mention WAY over chlorinated. We won't be coming back to the Hilton.

Great staff! Warm welcome. We liked

My experience with Oakes Hotel booking is terrible, they did not offer any options at all, they should have adjusted and not the customer. Also, the customer service is very poor at handling this issue and I felt that they just want money.

Value hotel, clean room, falls view window, backpacks storage, free coffee tea hot water in lobby’s.

Long lineup for check in then they said rooms are under renovation and charge $50 extra for car parking

No breakfast or restaurant on site. Very high parking cost. Pool was great for kids!!

Pay extra for parking and no breakfast in the morning. REALLY BAD WASHROOMS.

Furthermore, the reception staff Oddy treated us very unfairly and rudely. The hotel room given were not up to the standards. I urge Expedia to look into this matter and refund the extra charges charged from us. Thank you.

Good

The hotel did not want my party at the property. They moved us to a different hotel. We would have booked that hotel already if we had that preference.

I was feeling and a cheap Motel and it wasn’t housekeeping available We had a very disappointing stay it wasn’t the first we stay at that hotel but, for sure it will be the last.

The water pressure in the shower is low.

Room is not good. T.v. is not even working cieling for washrooms is terrible not good at all and heater cant be controlled feels like 40 degrees celcius. For more than $200 its not worth it. Womt come back and will tell friends an d families

Excellent location and very good customer service. There is no breakfast buffet.

Room was clean and the view of the fall was amazing

No water pressure in shower and dirty

No breakfast

Outdated room light fixtures not working/flickering parking fees absolutely ridiculous will never go back.

Staff was nice but the room was a bit rusty . All amenities were old and subpar . But the location was super close and with walking distance to everything fun

Spotless room, river view was fantastic, staffs polite and courteous

All staff members are so good

Room was fairly clean

Disappointed

The room was great. The view was amazing and the staff was very helpful. Would recommend anyone to stay there and stay there and kill

Bad moment at the checkin time, when the recogí in clerk told me that I have to pay 50 can dollar per day for parking and also one fee that Expedia not use to pay. I beleive that at the time the client is making reservations it should be very clear all charges and not after traveling to the place. Beside this everything was perfect

Staff very good, rooms very tired. In this day and age you would think rooms would have tea/coffee making in rooms. . also parking is very expensive should be included.

nice location, arrived late first night and got a 3rd floor with no view., changed to 7th floor second night, overall good experience.

restroom was decent. Staff was decent. window view was disappointing

Nice place

Absolutely beautiful hotel with a welcoming atmosphere from the moment you arrive. The décor was stunning, the rooms were spotless, and every detail felt thoughtfully curated. What truly stood out was the customer service—professional, attentive, and genuinely kind. The staff went above and beyond to make the stay comfortable and memorable. I would definitely return and highly recommend this hotel.”

Easy going & didn't give us too much trouble when we did late checkout

Everything provided was excellent!

It is very good room and location

Very good staff, beautiful view of the falls from our room on the 14th floor

Staff was super friendly. Room was beautiful. Amazing view of the falls and everything was spotless. Definitely coming back.

Amazing hotel with great views of the falls from rooms. Must visit hotel in Niagara Falls!

Check in staff were pleasant and helpful

Staff are nice and helpful. Rooms are a bit outdated but still comfortable for a night

The staff was nice. The room was clean when we got in but the bed had hair on it and the jet. The chair was broken so we didn’t sit on it at all. I really enjoyed the jet after I cleaned it. The sink in the bathroom isn’t installed properly and moved side to side when you rested your elbow in the sides. The bed was comfortable though and nice fluffy pillows. The pool was cold but expected hair was everywhere on the floor lol idk why lol the hot tub was amazing!!! The sauna was cold and very small only to fit two persons or one big body person. The 14th floor where you look out to see the falls was nice it’s just one big window. The elevator is very fast and nice because you can see through it. They have a small coffee spot in the lobby that’s open 24/7 which is great. Applebees is right next to it and was nice and it’s surrounded by many other restaurants. Enjoyed my birthday away from home. Just minor fixable stuff

Overlooking the magnificent Falls of Niagara, 🇨🇦

Staff was super accommodating and friendly.

Parking could be more affordable, as there are cheaper options nearby, especially for hotel guests.

Clean

It was remarkably quiet and the bed and pillows were comfortable. Staff were friendly, efficient, and pleasant to deal with. Festive photo worthy decorations greeted us when we arrived - I like seeing this when I go somewhere at Christmas.

Room was great and the staff were very friendly and helpful.

Staff was friendly. I thought the parking was overly charged

My biggest issue in the room was you could not set the room temperature. I had to get up in the middle of the night to turn it off because it was just too hot. Most hotels nowadays allow you to set the temperature.

Would have preferred a coffee maker in room but they did supply in lobby. Otherwise hotel was good deal, clean and we were happy with service. Thank you

Because it was a slow season/Sunday stay we were upgraded to a higher fallsview room. The staff were friendly and the room clean. Furniture is showing a bit of age.

Staff was friendly. If you’re just looking for a place to sleep and get a great view of the falls this is the one. Hotel has no restaurants, just vending machines. However there are many restaurants nearby, walking distance. The Fallsview Casino is very close too. Excellent location. Doesn’t have EV parking with charger. Also general parking price was ridiculous: $50 per night. Room was clean (just don’t look under the cabinets).

The only issue I had with the Hotel is the Parking Fee of $50 Canadian per night.. This is the first time I’ve ever had to pay for parking at a Hotel that I’m staying at.

Excellent

Hotel was fine, we didn’t have a lot of time to spend there or use the amenities, we had lots planned for out and about the area. No real complaints, just too bad we are charged a resort fee and never used them that’s all.

Room was clean, and the check-in staff was cooperative and friendly.

The fireplace in our room would not work despite it being an upgrade. We rented an elevator access room only to find out that you had to go up two sets of stairs that we were not told about .

Yes

This was great stay over all. Just will be great to add breakfast options.

There were issues with the washroom..and we didnot get the room we booked.

Great customer service very clean hotel definitely would book there again.

$50 extra for car parking.. that’s crazy

Over all service was good. Location is convenient, close to restaurants, site seeing and bus stops.

Pay for the fall view suite end it in the 5 floor only see the tree.

Clean room. Falls view. One thing there should be back up coffee machine if broken down.

This hotel has the best view of the falls. Close to everything.

Clean

Staff was courteous.

Yes

Beautiful view out the windows. Courteous staff and helpful. Very clean environment.

The place and the staff are really good. The view is amazing

The stay was fabulous, the staff was great, very kind and helpful, and the upkeep and the facility were great. Great location too!

We got upgraded two a double queen bedroom suite but thats because they someone overbooked our king size room. Front desk was not the friendliest - beds were not comfy - overall was an okay stay.

Staff were friendly but room was very dated. Also $50/day for parking is insanity

Room was not maintain bath tub was rusty housing keeping never cane for room cleaning

They moved us to another hotel because it was being renovated. I reserved the room because we wanted the view.

Good location, hotel was clean and room was well sized… however, there were literally no spare plugs or USB ports anywhere in the room and the tv was tiny. The shower was big enough to fit 4 large adults if not 6. But the sink had no vanity or storage.. not even a spare shelf in the bathroom. That means you have to keep all toiletries/beauty products in the main room and get them as needed. Carpet had a bunch of wrinkles in it and sink wasn’t cold at all.

Our room was awesome. Your staff was very accommodating, supportive, and willing to do anything for us.

Staff friendly, room was clean but super dry and feels old. Bathrooms are very dated.

There is no coffee maker in the room, but have to go to the lobby to have a free coffee. Unfortunately, the coffee machine was out of order at the time we need it.

😃👍

view to the falls. no valet service and parking expensive.

Rooms were clean .. staff were courteous. Great location.,

Good view from the room.

Excellent.

The room was great The only drawback was there was no shampoo or conditioner in the shower area.

Frequent stays at the Oakes. Excellent.

Great

WE were actually transferred tot eh Hilton and it was lovely.

No micro in room . No water in room. No breakfast included . Falls view room was not good. Falls were not really visible while on bed. Small TV . No toothbrush or toothpaste . No cooffee or tea in room

There’s a limit for housekeeping, we booked 4D 3N and they need to verify first if we can used the service, whereas compare to other hotels it’s offered for free regardless the numbers of night stay.

We checked in only to find out there was an “ event “ going on… that event was a swingers convention.. we were subjected to their ways. They purposely stopped the elevated on their floor only for us to see them degrading and abusing their wife’s. Extremely uncomfortable feeling. Little did we know the party wasn’t just on that floor. We were on the 19th and the neighbouring rooms to us were having a come and go all night.. both nights. The pool, hot tub and sauna were closed down for the “ event “ . Who would want to go in these after these creatures were just enjoying themselves and others there?!? The hotel front desk seemed like they didn’t care and didn’t offer any solutions to fix our very uncomfortable stay. STAY AWAY FROM THIS HOTEL!!

We were given a room at the hotel due to maintenance at the Oakes. Not the view we had planned for and were hoping to be closer to the tram as we had a planned tap at table rock. Our view was far from amazing.

We were seamlessly moved from the Oakes to the Hilton because of issues. Easy checkin. Awesome view of the falls, clean room. Amazing shower. Got a kick out of the window into the bathroom facing the falls.

Mattress was lumpy. Nice falls view.

Overpriced room. Plain and simple

For half of my stay stay there was no water. And when I was about to check out there is only cold watdr. I can t even wash my hands. Water was freezing. I though id have a relaxing stay, it was not.

No breakfast. The ‘pull out’ bed did not have a mattress

It was amazing, beautiful view of the falls and very neat and clean. Great welcoming I would say 5 out of 5. 💫

Great stay! No issues at all!

Staff were very friendly and helpful.

Great view!

Price was good, location was great, view was great, room was nice.

Room was nice and neat. Clean beds and beautiful view from the window of the falls.

Our toilet kept breaking even after getting it fixed and the water pressure from the shower was horrible.

Staffs were wonderful and helpful.

Nice view from the hotel, parking was expensive, no breakfast provided, renovation going on

Very bad service

Friendly staff, clean comfortable room, and a great view!

All of the above, friendly staff, amenites are nice. Enjoyed the comfy bed and beautiful view.

Fantastic area and staff

Clean room n staff.. 👍

Great hotel. Friendly staff. Highly recommend

Not as par expectations

The front staff was great and the room was very clean

The best view

It was okay

The view was amazing, but the bathtub drain was broken, the shampoo was snapped off the wall.

While the hotel is older, you cannot beat the views overlooking the falls! If you are going to stay here, pay a bit more to get a room on the 9th floor or higher with the falls view. You won't be disappointed! PS If you are driving, find alternate parking as this hotel does not have covered parking....even with the extravagant parking fee.

Parking is too expensive

Incredible views and location. Really enjoyes the Jacizzi with my husband

What breakfast?

Great stay!

Good

Overall good.

The Fallsview room was amazing!

The housekeeping staff shouldn't be laughing and talking so loud at nine in the morning

So close to the fall. And if you book the King rooms, each has overlooking the falls directly. And the jet tub is superb addition. Book during the weekday, its cheap. But weekend the prices jump 4 times .

Love

If you're focused on exploring the area and just need a basic spot with (potential) views, this works. For amenities or comfort, look elsewhere. Parking is uncovered and pricey for one night, especially inconvenient when it snowed during our stay; a covered lot would've helped.

Poor front office staff, poor room facilities

Relax

The receptionist Subba!! She's amazing, she accomodated our early check in request! She is knowledgeable, friendly she made our 1st experience seamless

Check in was smooth, great location, room was clean and had a beautiful view, thanks for the complimenty coffee and tea bar!

For the price we paid for a premium room, you would think that the toilet would work. Zero compensation or compassion was given to us by the front desk staff, just a measly "oh no, that's unfortunate" from the lady at the desk while checking out. The view was 10/10 from our room, and the location was well situated for the price. The gentleman who was at the front desk was also kind during check-in. Those were the only good parts about this hotel. The gym and pool were decent, but there was a sign at the front desk saying they are currently going through renovations and that they were sorry for the appearance of the hotel. The parking was a scam for $50 for the night when there was $20 parking across the street. The view is the only reason I would consider returning, but overall, an unpleasant stay at a hotel that prides itself on premium rooms and high-quality service to its customers. 2/5 and only due to the view from our premium room, which had no working toilet. :(

It was a good experience

Staff were fine. Hotel was somewhat dated. Over-priced for what you get. Could use coffee makers in the room and material advertising restaurants and other attractions. Blankets for the sofa bed, there were none in the closet. Would also suggest a ramp at the back to make it easier to bring in luggage etc from the parking lot. The stairs are difficult. Thank you.

The views are breathtaking!!

Everything went smooth we were in and out for our two night stay.

Staff and amenities

I dont eat breakfast

We was there just for one night , didn’t use the hot tube and no breakfast , the room was clean

Thank you for our stay!

Cannot rate, as they transferred us to another hotel.

Room was clean

Room was clean and comfy, Front desk worker Mohamad was very helpful and kind. location was great. My only little peeve was having to pay $50 a night to park when i already paid premium for a room. I would also suggest having snacks available to purchase.

Great view of the falls, clean room, friendly staff. I was celebrating my husband’s birthday and they gave a complimentary upgrade. Also, the room has a Jacuzzi which is great!

Great view of falls. Nice staff, rooms are showing age, but clean and comfortable.

Perfect location. Right by the falls and all the things to do. It was slow during the week but got busy on the weekend. Parking is a little expensive and became tight during the weekend.

Lovely experience. Will visit again.

The bathroom and towels wasn’t really clean.

The view was amazing the staff were friendly excellent. $25 for early checkin it was worth it. The room was reasonably priced. The down side was no breakfast but thats ok however we had to pay $50 a night to park at the hotel. Other than that loved it enjoyed the hot tub and pool after long day of walking tbe falls.

Premium view to the falls

Beautiful room with an amazing view of the falls. Location was excellent. Highly recommend this hotel

Everything from room to amenities and welcoming staff

50.00 for parking is outrageous only complaint

The view from our room was excellent of the falls!

Check in/out was fantastic, room was clean but a little old/dated. Bathroom was very small. Falls view was amazing.

Clean room

It was ok.

Clean room, curtious and helpful staff. Great view of the falls. Enjoyed our stay thank you.

Room and bedding was clean. Great view of the falls. Short walking distance to surrounding restaurants.

The reception staff were excellent and could not help enough, while we enjoyed or stay in this excellent location, the hotel is looking a little tired.

Room was great and view of the falls was spectacular.

Hhjj

Old washroom setting. The shower water is very cold…difficulty to adjust to right temperature during shower. The car park entrance & exit areas are not clear indicated.

Na

The rooms are not the same how they should on the picture and hotel smell and looks kind of old

The room was good enough

Good

The view was outstanding. Was informed the room would not be cleaned until day 3. If I need towels I could get clean ones downstairs. The floors, elevator and common areas were not dusted or vacuumed - very dirty. The free coffee area was not kept clean.

But the only good thing was the view.

Hot tub and swimming pool isn’t clean and very small

Staff were very courteous and helpful. Rooms were roomy and comfortable. The falls view from our room was incredible! As were the views from the falls viewing areas on the 14th floor.

Great location and views of the fallls. Note;, Hotel charges 50 dollars for parking and they a service charge of 75 dollars more the listed expedia price on arrival.

They didn't let me check in they say reservation is canceled

The only thing is their parking is expensive 50$ a night with taxes which is pricey. Glad I found over night parking close by cost $20 a night. But I would go back again.

No breakfast. It was expensive, probably because it overlooks the Niagara. Parking over night cost another $50, there are other hotels with free parking. I think the hotel uses its location as an opportunity to rake in as much as it can. the parking lot was not full, there was no need to charge guest extra for parking.

Include parking to YOUR guests.. that is basic and should be part of the service

Room was clean, but tired. View from our Fallsview room was spectacular, although windows needed cleaning (this was underway during our stay). Easy access to the Falls either on foot, or via the tramway ($3.75/trip). Plenty of dining nearby, or a 20min walk to Clifton Hill entertainment district for more options. Would recommend for the view!

great room really one complaint, the commode is beyond low..that should really be changed

Hotel rooms are a little tired and did not have an in-room coffee maker. Heating/cooling unit was loud and difficult to maintain temp.I was surprised to find there was no onsite restaurant or bar, that did not require exiting the property - my error I should have double checked. For one night stay the hotel was fine. Parking at $50 per night is more expensive than neighbouring hotel.

Wife loved the Jacuzzi Tub and the view. I recommend any 17 room.

Very spacious

Clean room attentive staff comfortable bed. Great view of the falls day and night

I didn't like the $50 charge to pay for a parking lot in the back of the hotel but it's a tourist area so to be expected. We had breakfast next door at Applebee's as there is not restaurant on site at this hotel. Overall it was a lovely stay and I would definately recommend this hotel.

This hotel it's supposed to be 2 star maximum

Not enough towels, no fitted sheet on bed, check-in was late by 4 hours, parking on site but $50/day. Staff was not accommodating to any issues and seemed to not care that we were not satisfied in our stay. Will not be staying at The Oakes again.

They kept us $100 security deposit and we didn’t receive yet almost one week! The room so small not upgraded! The bathroom was leaking all the night and you could not sleep!

Would stay again.. great views of the US falls

Awesome

Great location and nice Customer Service

The hotel is conveniently located by the incline, which unfortunately was down for the duration of our stay. However there was a complimentary shuttle running every 15 minutes. TY Oakes hotel staff !!

Very good location and the view is amazing

Not clean.

Great views very nice location.

Staff was great! We were there 2 nights. Unbelievable to us that our rooms weren’t cleaned? Payed over $600 & the room wasn’t touched. The view was excellent!

Everything was good

We did not get to stay at the oaks, we were moved to the Hilton, the oakes was having issues, at least thats how they explained it. Good luck with it, is all i can say if you choose this property

The view of the falls from my room was spectacular! I was disappointed that there was not a nice hotel bar inside the hotel. Applebee’s attached to the hotel was the bar and it was just that, an Applebee’s.

Room had paint coming off the walls. No usb charging outlets in the room so needed a brick to plug into the main outlet.

Really nice room with a good view of the falls

Clean room great view. Best part, close to all the attractions by the falls. Good restaurants and the casino.

Everything was what we expected

It was an amazing hotel and the view was absolutely worth every penny.

The hotel is nothing like what’s shown in the pictures or described online. The staff service was poor, and the room quality was substandard. I was charged for a room with a better view but was given a low-grade room instead. Totally not worth the price — a complete waste of money and time. Would not recommend booking this hotel.

The Hotel does need to upgrade their reception area and frond desk carpeting and also the carpeting in the hall ways. The carpets look unappealing and worn. LIven up the appearance of the hotel with bright and vibrant coloured and patterned carpeting. Breakfast area should have more options like do it yourself toast, yogurts , cereals and fresh fruit available. Thank you so much.

View from the room was incredible

We showed up at 5:30 to find our room was not ready and had to wait 30 min. We were supposed to have view of the falls and we were just high enough that you could just see the tops of the falls just over the trees. The view did not warrent to price of the room but it is why I give it an extra star. Otherwise, the room had a renovation and it was done terrible. Kind of a half way renovation. But the worse part was in the middle of the night, water started leaking in the bathroom ceiling... from the room above us. Not sure what kind of water it was but any water coming from the ceiling is bad water. For our inconvience, we were only offered our parking fee refunded. Lastly, the pool and hot tub was very and had a bad color to it so we did not use it. BTW, there is no coffee in the room, you have to go to the lobby for that. I would not recommend this hotel even if it was for half of what we paid. Terrible.

The parking fee is hidden charge and they charge $50 + tax for overnight parking , but they put $60.45 charge on my credit card for parking. Even the Expedia app does not tell that parking is paid on the property details. Where do u think customers are going to park. It should be included in the room fee. Rooms are old lighting is poor. Rooms don't even have water bottles available

Our stay was comfortable and peaceful. The staff super helpful and friendly. Thank you!

Room was ok. Room didn’t get cool enough. Bathroom was horrible, requires upgrade. View was perfect but in my opinion money would have been better spent at surrounding hotels (Embassy, Hilton or casino)

Front desk refused to check us in even though many other guests were being checked in. When they saw we were Americans, they sent us to another hotel with no view and no included breakfast or parking.

The fallsview rooms were great we stayed in the 11th floor and had an amazing view.

very convinient location

When I later raised the issue about not receiving the river view room I had booked, the front desk informed me that the hotel was fully booked and could not make any changes. They only offered a complimentary breakfast as compensation. I hope Expedia reviews this situation and takes appropriate action against businesses that engage in misleading or deceptive practices.

Shaheem was very welcoming made this a better expirience.

It was all great!!

I was really disappointed with my stay at this hotel. The place felt very rundown — the wallpaper was peeling off the walls, and the bathroom was in serious need of renovation. Everything looked old and poorly maintained, and there was even a musty, sinky smell throughout the room. Definitely not worth the price.

Room had strong funny smell and it was supposed to be river view but i got a room on a second floor overlooking the street next to the river. Location wasn’t great because its a far walk to waterfalls at night. Expensive parking

Room is not clean no one help i call service call so many time. Something brun in heater after that i will off heater very bad experience you show me different photos room is different

Room is outdated, bathroom amenities incomplete, TV not working

I have good experience with oaks. They don’t have availability then then they refer me to Hilton hotel. I really appreciate

Hotel overlooks Horseshoe Falls, great view especially if you get the falls view room. Rooms are dated, bathrooms are not the best- sink slowly drained, caulking around shower was gross. Offers coffee in lobby throughout the day. Great area to stay in for all of the tourist attractions. Great place to stay at to rest up for the day. $50 per day for parking. Early check in is $20. Staff was great.

Washroom was average, towels looked dirty, old furniture everywhere in room.

About the only thing good about the hotel was the view, but even that comes at an extra cost, not every room comes with a Falls view. No daily maid service, no wardrobe, no tea and coffee in the room, no robes/slippers, no breakfast. $50 a day for the car park, tax for this, tax for that. Works out quite expensive when you add all the extra taxes and all for basic amenities.

Great place to stay.

Terrible

The room had a spectular view of the Falls. However I woke up to the carpet at the doorway being soaked and the hallway carpet was also soaked. Not sure what occurred, but we should have been told what occurred as proper communication with the client. The location was perfect with plenty of restaurants to choose from.

No breakfast, no microwave, no room coffee maker

It was good. Room was good but shower needed an upgrade. Water was cold then really hot. But overalll was good stay.

Fun area we were moved to a different hotel due to renovations but it was also great

- front desk personnel communication is very grumpy. - porter watched me to load my luggages onto the cart then watched me to push into the hotel. - the hotel charged $60.45 for parking overnight while the Casino parking lot, 2 minutes walk from the hotel charge $35. - the bathroom has some black spots in the bathtub - the toilet wasn’t thoroughly cleaned. Pro: the hotel location located in a walking distance to the falls.

Asked Hotel and Expidia for a refund both Refused. Not ever trying to spend my money in Canada and Not using Expidia again Ever!

View was AMAZING! The friendly staff helped us upgrade to an amazing Fallsview on the 18th floor. No coffee maker or microwave in room if that matters to you. We’re fine but a heads up. That was all in the lobby though. Jetted tub was a huge plus! Loved our stay… we will be back.

Please be advised that if you do not book a falls view room, you will be placed in a motel down the street. Do not let the pictures deceive you. Our room had bugs in it, we walked in and immediately walked out and left. We did not stay overnight.

Pool area was clean.Good spot for the price.

Clean room and friendly staff.

The hotel was just ok. Needs upgrades, its older building and not enough wall outlets for charging phones. There's no microwave in rooms, just a community 1 in lobby downstairs. The staff was very friendly and helpful. The bathroom are older and needs upgrades. It wasn't the worse but not the best either.

All good but parking expensive.

The hotel needs improvement, its dated...

the rooms are clean. The issue we had are the hotel mattresses. The mattresses are old, lumpy, and need to be replaced ASAP. During our stay we were in two seperate rooms and the mattresses were bad in each room. Other than the mattresses, the Oaks is a great place to stay on a budget in Niagara Falls. Thethe rooms are clean.

It was a great stay.

Our room had an amazing view.

Ok

The location is great but rooms are old and outdated.

Excellent fall view

All was good

There’s no breakfast provided but hot water, hot tea, and hot coffee 24/7~ staff is sooo friendly and the location is just too perfect!

The staff were friendly and efficient. Our new fave spot on the Canadian side of the Falls!

Told me parking was $50 and charged me $100

The view was amazing! The rest of the place could really use a painting and brush up. The staff were lovely

Unfortunately not happy with the presence of the hotel. It was outdated, there was an odour throughout the bathrooms were rusted, old faucets, clogged sink and tub. Not a great experience.

When we got there I was so disappointed. The room did not look like the pictures. The tub was a single person tub with some jets. It looked like it hadn’t been updated since 2002. The carpet was so ugly. The vanity had two different wood veneers like part of it was shoddily replaced. The furniture looked like it was just kind of placed randomly in the room and it didn’t feel cozy or at all worth what we paid. I would not book here again. Especially for the price it would be nice to at least get a continental breakfast and the two person jacuzzi that was in the pictures. It kind of put a damper on the trip. We thought it was going to be a nice romantic fancy getaway like the pictures, and it felt like a budget hotel or someone’s grandma’s yard sale basement. Disappointing.

We were switched the night before to Niagara Fallsview Hilton. This was a great hotel but the check in was a real pain

excellent!

Staff was very nice while checking in, especially Muhamond. Room was clean. Our floor was quiet. Perfect view of the falls.

Once again, "plumbing repairs" being the issue. Ended up staying in a hotel no one in my party was happy with, and although only a slight distance away from the one we chose, still further than we were happy with. Very sketchy that while our booking was moved, the Oakes was still accepting bookings for the rooms we reserved.

Very clean and comfy!

Clean room, Staff they are very accommodating. The POOL area it should have a ventilation, the chlorine is suffocating and the Hilton Hotel should fix this as soon as possible. But overall still highly recommended.

Good location and views of the lake..

Friendly, helpful, accomodating.

The view is amazing, but the rooms need a remodel and the entire place is old and run down.The staff was really nice.

Great check in service. Hotel very tired. Could do with a good clean. Beds not great. Parking not included. Would not come back.

Everything and everyone was amazing! Very nice hotel.view from room was amazing and it was very clean.

The falls view room is marvelous. Breathtaking scenes

Clean room but bath room is average

The pricing and the extra fees and mandatory fees 50 for parking in the hotel and the twice added on hotel fees and levies dont make it a promotional deal ,a bit of a cash grab after the fact

Best view with comfortable amenities

I cannot recommend this hotel for a number of reasons. The room had a musty smell. The bed was uncomfortable. The mattress is extremely firm. The $30/day resort fee was not listed on Expedia. Add this to your $50/day parking. The fitness center is located in the pool area so it also doesn’t open till 9am (no early morning workouts ). Several electrical outlets in the room were not functioning. On the bright side, the view is great and the hotel is in a great location. Those were really the only positives. I would evaluate all options before choosing this hotel at the current price.

We did not get the view we booked

My room was not available and was rebooked at another hotel which were more expensive without an external view.

Checked in, had a falls view room but as it was our anniversary was offered an upgrade to a suite with a jacuzzi on the18th floor. View of the falls was amazing. Room was clean & comfortable. Jacuzzi & separate shower were lovely. We had an amazing stay at this hotel & would definitely stay again. Staff were lovely & really accomodating. We parked at the hotel & had no issues. We took in a cruise of the falls which was amazing. We made use of the complimentary vouchers the hotel gave guests & dined at the Brasa Brazilian Sreakhouse & enjoyed the discount offered of the food. Food & service was lovely. We enjoyed watching the fireworks from our room at 10pm. Overall a fantastic experience & memory.

Very deceiving. It's a very old room. Worse than the budget hotel I've stayed before. I just felt sad for my kids coz they expected a lot.

The front desk and bellman were very helpful

Perfect conditions for our 30th anniversary!!!!

It’s under construction

The hotel is in dire needs of some maintenance. In our room there were broken hinges on cabinet doors, the coat hander was hanging on by a thread, the water pressure was aweful and our hot and cold dials were flipped around. Wh

The jet tub we booked the room for ran brown dirty water. Room was not super clean. Was dis

We didnt actually stay here, when we checjed in we were advised they were renovating the room type we booked, so they transferred us to an equivelant room at the Hilton. They put us on a shuttle and dropped us there. They were super accommodating and helpful about the whole thing.

People, concierge

Customer service was great. Very clean. Loved our view from the room and the room was very spacious. Good free coffee. My only complaint would be the bed was uncomfortable. I woke up with sore hips and my boyfriend had a sore back.

Clean safe and helpful staff

View was spectacular! Would have liked more comfortable chairs

Amazing view

Not clean window

The room was musty

My boyfriend tried to take a shower the morning of the 26th and there was no hot water which is ridiculous for the amount we paid.

Room supposedly had a river view of Niagara, instead had a view of a parking lot, heart shape jaqussi had brown water, no restaurant or bar in hotel, parking outrageous expensive, property looks old and outdated carpet worn, hole in Sheetrock in room.

Our reservation began at 4pm, we were still waiting for our room at 5:30. After a day of driving, we were really ready to settle in. They offered coupons for comp breakfast at the Applebees next door. We had no desire to eat there. I think the reasonable thing would have been to have comped a bit of the fees, or at least a days parking as we were paying for a room that we couldn’t use. Otherwise a very mid-rate establishment.

Fallsview room was excellent. No obstructions from our 12th floor room and the falls were clearly visible. Also we were able to enjoy the fireworks from the room itself. Very convenient location. Everything was within a mile distance. Hotel charges for parking separately.

Put coffee in rooms put bathroom sink in the bathroom make bath tub level clean windows in viewing area fix falling ceiling tile

Asked to speak to a manager and all they could do was give me was $30 off.

When I checked in it was a 2 floor suite which isn't what I reserved, especially since my mom who uses a cane to walk was worth us. so they moved us and stated they would "comp" me for it but that never happened and my bill was over $200 now than expected.

Quiet.

Instalaciones viejas y algo deterioradas... cosas como bañera muy alta y sin agarraderas impiden su uso por personas ancianas.. personal agradable..

Nice

If you’re looking for a five star resort, this is not the place for you to stay. Very old clean but rundown. Rooms are old shower has very low pressure, and the bottom of the shower had mold on the door. No daily housekeeping. We didn’t mind because we spent no time in the room, except to sleep and shower. On a positive note we were on the 21st floor and the views were spectacular C$50 to park no amenities really on site. They have an old pool. The coffee was good. You also have a small refrigerator in the room and Walmart is about 3 miles away if you want to go get Some snacks and water to keep in your room. I also found the beds very comfortable. I would stay here to again just for its location. You are directly next to the Falls. Wi-Fi worked well and it’s close to everything.

Excellent

Clean rooms conveniently located.

View was wonderful . Cleaness so so. Parking was 65 dollars a night a heads up would have been nice. Just a money grab

They had plumbing issues and transferred us to the Hilton ! So all of my ratings for the Hilton Fallsview Hotel!

Room wasn't available due to maintenance issues. Was sent to a different hotel

We did not get to stay at this property so I have no idea how to rate it. They moved us to the Hilton and we didn’t get the type of room we booked, there was the frigging Casino in the middle of our view of the falls and the price was higher than when I reserved. Not impressed with the Hilton at all or this booking.

Definitely ill choose this hotel for next time

the beds were very comfortable except for the twin/sleep chair needs to be upgraded from box spring to memory foam. Restaurants and shopping are all around.

We booked The Oakes Hotel Overlooking the Falls 3 months ago and we notified a couple of days before our visit that they had water pressure issues and they rebooked us into the Fallsview Hilton. This turned out quite well for us except the Hilton restaurants are all rather expensive.

My friend book on Agoda with upgrade good room & good price lower than me. Same day check-in, book on your company (Expedia) no this service.☹️☹️☹️

The facility lacks cleanliness. Also, someone stole one of my handbags at this facility. Premium location, but very unsafe and dirty.

I loved that this property

Cleaning

When reached, my booking was canceled because they have plumbing issues.

We had reservations with a falls view. The called and changed is to the Hilton with a Casino view

Everything great very smooth.

Check in front desk staff was excellent . The bellman was not pleasant to everyone, only to certain guess.

Good

Was not happy with views room advertisement said room with a view of falls fourth floor trees and parking lot

Hotel is in need of updating. The bathroom is small and dirty. Okay location and friendly staff. Room is definitely not worth the money. We had a Fallsview room. View was good. Would never stay again until it is updated

Terrible experience. I had booked thru them. They call me last minute to say that they’re having an issue and can transfer me to Hilton instead. This is the second time they’re doing this. I go to Hilton and was given a crappy room with crappy mattress and pillows that gave me neck and back pain the next morning. Will never book with Oakes ever again. This is the second time they transfer me to Hilton and the stay is not up to par. They may leave the crappy rooms to the transferred guests I don’t know. Terrible customer service on Oakes

Loved it.. perfect

Excellent for view of Horseshoe Falls. There are a few hotels with similar views, but more expensive & upscale. This hotel wasn't cheap, but very basic. No maid service unless you ask, which was ok for me since I was there for a few days. Carpet had burnt in mark from iron. Toilet made leaking noise. Hotel needs update/upgrade. Location made up for it to me.

Pool area was decent. Very clean. Staff are nice. Room view is awesome. Our room however, smells like a strong combination of Dog, urine & body odor. The carpets are filthy. I don't even feel comfortable walking on the carpet w/bare feet. The smell is overwhelming. Drywall repairs throughout property are just barely sufficient. Furniture is worn & scratched. I would never stay here again.

Deposit was charged even we only stayed for 5pm to overnight 5:00am could you please reversed the deposit made

Overall stay good!

Everything was within walking distance

Great view of the falls, great sunrise view.

Funiculaire derrière l’hôtel, restaurants et casino proche.

All perfect

Do not recommend. The room is not as advertised. It is not in the hotel. It is a motel style unit in the parking lot of Applebees. Travelling solo with a child did not feel safe.

We had to change hotels to Hilton Hotel

The hotel had to move my stay because of renovations. They found me a stay with the same features, the same view and make sure everything was seamless.

Yes all walking distance

it was good

Staff was very friendly and helpful. Beautiful view of the falls from our room.

I had researched best hotels for their room views of the Falls and chosen the Oakes. I was disappointed to be relocated, but the Hilton equivalent was very good. I commend the staff & service for making accommodations rather than just canceling our reservation. We had a wonderful experience, and I only wish we could have enjoyed what I'd read was a superior room view of the Horseshoe Falls

Was notified just over 2 hours before check in that we’d been moved to a different hotel. We had booked this hotel specifically because we were meeting another group. The lack of notice wasn’t great. Why allow booking if you don’t actually have the rooms available? We were moved due to a known problem not because something happened to arise after the reservation was made.

El hotel esta un poco descuidado, pero la ubicacion es perfecta.

Clean room, Friendly Staff, Wi-Fi

Kept us waiting for check in

Front desk staff is not that much help full. Sorry to say but they need to learn how to talk in polite way.

Toilet not working great, no shower curtain, room very old

Once we entered the room it had a very odd smell to it. The only good part we could say was the washroom but not until we used the jacuzzi. When we activated the jacuzzi the pipes were so dirty that yellow/brown bubbles started the form and it was super disgusting. The only purpose of renting the room was for the jacuzzi but yet they still couldn’t meet that expectation.

We were told just before check in the hotel had a plumbing issue. They upgraded us to

Loved our room facing the falls. Brought my elderly Dad & so we could not walk over to the falls. The views of the falla, colors, fireworks were wonderful. Staff very friendly. Clean room. No complaints

Express checkout

Deceitful pictures of the hotel on the internet . The room we got was not worth at all the money I paid for. Not to mention that they will charge you an extra $50 for parking. Everything was very basic and my wife saw a roach in the room. I am not returning to this hotel again nor do I recommend this hotel to anyone

Amazing place