Hyatt Regency Niagara Falls Fallsview

Excellent property. Exceptional views. Everyone was very friendly. It seemed like you were treated as last priority if you had a breakfast voucher. They food patrons ordered off the Main menu really fast, the voucher meals took a lot longer. Being seated was the same way. The older women seating patrons would pass many clean table and try to seat voucher patrons in tables away from the windows. We were also told we cold purchase an upgraded room for $125.00 per night fr a three night stay. When I received a copy of my receipt at check out. When I reviewed it latter that day I reviewed it and found we were charged $750.00 for the upgraded room. When I called to check on this I was told I signed the paper when I arrived. That was not helpful at all. I would like this viewed.

Great Great

The view from the room to the Niagara Falls was nice and the location of the hotel was good. There was no microwave in the room and the lady from the little convenience store was not nice at all.

Location and the sleeping accommodation were excellent Breakfast should be added and also a shuttle from the airport.

spacious

The staff were very friendly. Service seems to be a top priority. Nice ambiance and room layout. The room smelled of mold and mildew. Water was found pooled in the closet. Door lock on bathroom door was broken. Overall it was not well maintained

Very good

Exceptional

I like the space for one, the, the place is well maintained and organized and clean Everything was perfect

Exceptional

Exceptional

Super clean and comfortable. All the amenities were amazing. The view was mesmerizing. Staff were friendly and welcoming. The parking was confusing and expensive.

Room was smaller than expected in a 42nd Floor Family Suite I feel it was not value for money - quite price Upgraded with additional top-up CAD 170 per night As our room was not ready when we arrived at 2 PM In spite of the hotel confirmation to allow check in after 1 PM Our Room was not available at 2 PM - we had to pay extra to take an available room in 42nd Floor with extra payment Till now our DEPSOIT has not been refunded (it is Day 9 after check-out)

Amazing location, STK food and view were second to none. Beautiful hotel.

Excellent location We upgraded to a suite with no chairs ( property said their inventory did not arrive ), 7 am construction work started so obviously not best. We upgraded to a suite but we didn’t really feel the “ experience” except for the view which is fabulous

Exceptional

Everything Nothing

Room 2909 was absolutely stunning!...

Great location and top notch hotel Nothing

Our room was magnificent! I couldn't ask for more! For me, my husband and my little four kids. We had the best fallview right infront by our huge ceiling to floor windows. The room was spacious enough for all of us to combine together! We didn't get the room with a bathtub. That was a bit down failure for us. However, I got the best deal of accommodation by reserving one and a half months in advance. The hotel had a really really nice spa! Actually two of them, but I liked the hotter whirlpool with the massageable airblows. My kids loved swimming in the swimming pool by the spa. We had a brilliant time staying here at Wmbassy Hilton Hotel!

Everything was great!

It took two hours to check in

Everything was great!!

Yes

Parking expensive but convenient within the building. Enjoyed the free drinks and snacks in evening. Lobby inviting. First night, the room was older with very uncomfortable bed, but they changed us to a much better renovated room for remaining nights. Only complaint was the breakfast, terrible quality and taste.

Room was nice, staff were great.

Unbearable waiting time for the elevators. Excellent room and excellent front desk service. Breakfast was poor compared to the rest of the experience.

Yes

Awesome choice i made with them. Great suite! I actually lived in the highest floor, top unit with pano view of the both falls! can't beilive it! Love u!

Terrible stay

Room was beautiful and spacious! Loved having a nice restaurant inside and walkable distance to the Fallsview Casino

I've stayed at this hotel many times, this time I paid perhaps 500% more because of the date, and that's precisely when the service was at its worst. The staff was unhelpful, there were many problems in every way, little to no assistance at check-in, the room was handed over late, and the receptionists' attitude was extremely indifferent in these situations.

Amazing experience for a family with kids.

I would say its more of a family hotel, very busy

The room was clean and comfortable

During our stay, there was some noise from ongoing repair works at the hotel. Also, the shower water was not consistently hot and gradually became colder.

Hotel is nice and clean, our rooms had an amazing view of the falls. We were there for seven nights. Cons: There is always a line for the elevators and the breakfast needs improvement.

Nil

Good

Amazing view, staff were great, rooms spacious

A+++++

The room was comfortable for a family of 4. But the elevator service was truly the worst we’ve encountered in the Niagara area. It’s extremely disappointing when you have to wait over 1/2 an hour for an elevator!

Best hotel ever!!

me encanto todo cuando vuelva definitivamente vuelvo a este hotel

“Upgraded “$900.00 suite with great views but carpet stain, carpet missing, no microwave, no closet or hangers, had to place clothes and coats on couch. Elevators out of service, waiting 10 min in line at elevator to go to your room.? $100 for parking? Seriously

Stuff , clean room, but the breakfast was horrible nothing was left at 9:30am the eating place was so bad and the staff at the restaurant for the breakfast was not helpful/friendly at all but we love the hotel

Very easy

We understand we visited for 3 nights on a very busy weekend, the weekend after New Years Eve, however there were line ups to park, to check in, for the pool, for breakfast, but the worst lineup was the elevator. On average, no word of a lie, we waited 10-15 minutes. Once on the elevator, it stopped at almost every floor. Brutal.

Check-in was very efficient. There were some issues with the elevators so long wait for usage.

Excellent

Room was spotless but elevators where jam packed and slow. We where lucky to be able to use the seperate elevator dedicated for certisn floors

Gym sucked (outdated equipment other than bike (only 1 tho), room was clean but weirdly designed- no smart tv apps (only cable) && HAD NO HOT WATER. It was super noisy as well- && didnt even wanna go to hottub. ONLY positive thing are the staff- super nice but didnt handle the leaving early as great.

I found the staff very attentive. Always available to help.

It was great stay in Niagara falls

Room was not too big and high and heating was not very good

Pay extra to upgrade and do not see any improvements

Excellent stay with very clean room.

We had a good stay with our kids.wonderful fallsview. 10/10.thank you

Beautiful place

Great stay at Embassy Suites Niagara Falls. Loved the free made-to-order breakfast (huge selection and good quality) and the evening reception with complimentary drinks and snacks. Staff were friendly and check-in was smooth.

Upgraded rooms at checkout for fallsview. Had the best view. Loved the evening reception and breakfast buffet. Just wish parking was cheaper

Elevators were a big problem sometimes waiting over 15 minutes especially since i was with my elderly mother who has a walker. We were in the breakfast overflow which was in the basement on banquet tables with prepared foods even toast! I remember staying here in the past when breakfast was on the ninth floor with a view of the fall and made to order food

Nice

The room was dark and not enough clean. Not home service the next day to clean the room. Waiting for elevators was more than 10 minutes. You put more services at the entrances than the room cleaning. The game rooms for kids was not functioning well, we keep dropping more coins and the games was not working. The swimming pool was over crowded. Kids did not get a chances to swim.

There was a hidden fee for Niagara tourism

Our stay started with a room without a whirlpool like I paid for and we had engineers who came in to work on our washroom. While they were working I went to the lobby and spoke to someone about the whirlpool and they moved us to another floor. The older rooms have the jacuzzi (which is fine) so we moved, but the beds in this room were really uncomfortable. I almost packed up and left in the middle of the night but my daughter didn't want to leave so we stayed. The dinner at STK was great and I'm glad I didn't upgrade the room to a better view of the falls because the fireworks were only 5 to 7 mins long. Someone at front desk needs to mention that if a guest is asking for a better view because of fireworks past NYE it's not worth the $150-$200 more. When I addressed this with the staff over text they replied that I need to contact the city for the fire works. The lack of accountability was baffling.

The elevators were crazy

Not a good experience

Nice

Elevators.

Room was not available we had to upgrade but card was not charged at check in by mistake and due to card being locked charge was denied 2 hrs later when it was attempted instead of calling they locked us out of room immediately even though the initial charge was prepaid through hotels.com

Excellent view of the Niagara Falls and beautiful suite.

They charge an outrageous amount for parking and double charged me. I already paid for this through Expedia and they charged me again for my stay. Not happy with this at all.

Besides the elevator everything was good

The hotel did not recognize our Expedia itinerary. No hot water at the hotel. Horrible elevator service.

Excellent experience, nice staff, and good view

"Due to bad weather" they had a lot of cancelations and encouraged us to upgrade rooms to a falls-view. The upgraded room was very cramped! The bathroom was showing it's age with missing grout that had been patched with caulk and that was falling out making for a moldy shower. There were so many light switches, it took a while to figure out which one you intended. The noise of the party floor was so loud, we couldn't hold a reasonable conversation at the STK Steakhouse. And they greatly overbooked the NYE party for the space they set aside for it so the line at the bar was extremely long all night and there was no place to rest your drink.

Staffs are amazing!

But the swimming pool is more suitable for kids not for adults.

Yes

Great

Clean room , amazing and friendly staff and great food options

Room needs updating. Cold air/condensation coming in from the windows.

Nice place to visit

If you order in room food service, make sure don’t tip twice. There’s an automatic 23% gratuity charge on there already. I spent almost $300 on my service and I wasn’t given a receipt for it, they “ran out of receipt paper”. The view was good on the 16th floor though.

I encountered the same rude and unprofessional behavior both when arriving at the hotel and again when leaving. On multiple occasions, I had to communicate with different valet staff members, and unfortunately I found all of them to be rude, impatient, and visibly annoyed. This behavior was especially noticeable among some of the older valet staff, whose attitude and tone were particularly unpleasant. These individuals are positioned at the main entrance and are often the first and last point of contact for guests. As a result, their conduct leaves a lasting impression. Despite the hotel’s clear efforts to train staff and provide a welcoming, high-quality experience, all of that effort is effectively undermined when guests are met with annoyance and disrespect at the door. I understand that valet staff may be a third-party service and not part of your regular hotel team. However, their behavior directly reflects on Embassy Suites, and in this case, it significantly impacted my overall stay in a negative way. All the hotel’s hard work goes to waste if guests continue to feel irritated or unwelcome due to such interactions. I am sharing this feedback so that the issue can be reviewed and addressed appropriately. Embassy Suites has a strong reputation for hospitality

Staff

Very long wait for elevators, inconvenient parking facility, dated rooms, crowded lobby, no free wifi, inconvenient TV service

The elevator situation needs to be addressed. They need to be calibrated to go to the top then down only, not up and down willy nilly. The insanity. Rooms were clean but a little dated.

Staff was very attractive, Room's were clean, Breakfast was great

Property is nice. parking was tricky, very busy and difficult to figure out (no posted signage or direction on webpage). ended up spending extra on valet parking because parking was difficult. Staff did an excellent job directing guests and keeping the lobby clear and accessible. Questions were answered quickly, directly, and always with a smile. 100% would stay here again.

The room is small and cold, the hot water is very slow, will never choose it again.

The room was spotless and view was spectacular. Staff were courteous

Had a great time on new years

The most disappointing part was the breakfast. The only reason we chose this hotel was for the breakfast buffet. I remembered it as a large buffet with a chef making omelets fresh on the spot. Unfortunately, it has completely changed and now feels more like a basic $10 breakfast. Overall, it did not meet our expectations.

Front desk didn’t respond over room phone. Hot tub was not working.

Yes nice with nice staff and service

Staff have been friendly, check in was fast and room is clean and spacious.

The parking is a nightmare , the breakfast was mediocre at best

The staff were excellent since checking in , during and after checking out. We will definitely come back.

The view was excellent. The staff did the best they could considering the amount of people that was at the hotel. I was disappointed with the breakfast. Long lines and wait before reaching the buffet line.

Had issues with getting hot water in our shower.

Everything was great

We Was in the pool and it was time to go and the cleaning guy open the door to the outside to push everyone out the pool while me and my family was waiting for the shower we were all wet and freezing cold after that encounter and it was 20 degrees outside Staff never came clean the room changed out towels we called down to get more towels and took the over 45 minutes to bring them make us not be able to leave early enough to enjoy my vacation the didn’t have enough cart so when it was time to check out had to carry all my luggage out. Just a bad experience overall for me and my family

The room was alright. For $800

Also loud banging above us in middle of the night. Sounded like plumbing issues. Also suprised to learn that the Buffet breakfast was now in a room in the basement. Instead of the fallsview restaurant they it was in last time we came. We all enjoyed that breakfast and this time it was very disappointing.

Except for the rooms with an amazing view, everything else could be better. Given the hotel’s great location, the lobby and room design, as well as staff behavior at breakfast, need improvement.

The staff were not friendly and not helpful specially at breakfast area

We stayed three nights and the room was not cleaned or beds made on any of them.

Yes

For the cost per night for the family suite it was not what we expected. It was very underwhelming

Excellent

Too long wait time for elevators, Too early breakfast end time, Too high cost for hotel's off site parking,

Breakfast was crazy busy. Seating was disorganized, by little signs on the tables that make it unclear if the table was in use or not.

My family and I have chosen Embassy Suites consistently over the past **4–5 years**, with our family members staying at the hotel whenever we visit Niagara Falls. Based on this long-standing trust, I booked **three rooms** for our recent family trip. Unfortunately, this stay turned out to be the **worst hotel experience we have ever had**. The check-in process was extremely problematic. One of our family members was unable to arrive due to severe weather on Sunday, and her name was listed as the guest for one of the rooms. Resolving this relatively simple issue required **four separate trips to the front desk**. During our **second check-in attempt**, we were given the **wrong room key**. On our **third visit**, a front desk employee ** displayed an unacceptable and disrespectful attitude, treating the situation as though we were at fault and needed to comply with his demands. This behavior was highly unprofessional. We paid **$300–$400 per night** for this stay, and that cost should reflect quality service—not explanations of internal system limitations. We requested assistance from the manager, but the issue still could not be resolved at that time. Eventually, we were instructed to contact **Expedia ourselves** to change the guest name in the middle of the night and 3 kids and 2 elders were in this trip. Lastly, I was very disappointed by the significant increased 40%

Easy check-in

Wry good

Too long wait time for the elevators, breakfast end time too early, car park too expensive for off site parking

Registration could have been more welcoming.

Room was very good, weekend was a busy one.

Rooms without hand soap ... Too difficult to take the breakfast...it's uncomfortable... For the rest.... It's ok

Elevator service is bit slow. But 1 elevator was out of service and hotel is very busy.

2 opportunities: elevators are a bottleneck, frequent wait to get one. breakfast is good but very full (15 min wait in line to get in)

Good! Rush in elevators throughout the day

Happy environment

They gave me the wrong room at first. Then when i got switched to the new room there was a yellow urine stain on the bedding. There were so many people it took over 30mins to use the elevator if it even showed up... I had to use the stairs multiple times because the elevator would not come... I was on the 24th floor. They also charged an obscene amount for parking.... that was not outlined when I made the booking.

The room was great, newly renovated and excellent view of both Falls. The only downside to this stay was the hotel elevators. There are only four working elevators for all of the guests staying in 40+ floors of rooms. We sometimes had to wait 20+ minutes to catch an elevator down to the lobby from the 23rd floor.

Definitely will recommend to friends & family.

Room was nice. Staff were nice. Getting into the hotel was a mess. So many cars parking was very busy. Elevators were extremely slow

Yes

Room was clean and newly renovated, gave us an upgrade to partial view of the falls for free, check in/out was fast, free extra alcoholic drink coupons, lots of breakfast options on the buffet. The only con is parking—pricy when you park indoor so we had to park outdoor across the street. But overall, it was a great stay and great experience and we will definitely come back again.

Parking is a ripoff. Park across the street at the buffet/comfort in instead of paying to self park here.

Room was amazing and the staff were fantastic when it was discovered they did not have a room with the view we had booked. Embassy demonstrated superb service and handling and as such will be our go-to next visit to the falls

Staff were friendly and helpful, the room was clean, and the hot tub itself was good. However, the washroom had several serious issues. There was no hot water at the vanity for several minutes, the bathroom door lock was not working, and the hot tub stopper was damaged (although it was eventually replaced). Unfortunately, the hotel did not fix the hot water issue or the bathroom door lock during my stay. I was also told that they could only offer compensation if I had booked directly with them, and because I booked through Expedia, they were unable to compensate me.

At check-in, the front desk staff were quite tricky. I had booked and paid for a full suite, but they deliberately assigned me a studio suite instead. After going to the room, I had to return to the front desk and argue my case, showing my Hotels.com booking details as proof. Only then did they finally give me the correct room. This was an unpleasant and unnecessary experience. Breakfast was another disappointment. There was no non-dairy milk available, no boiled eggs, and no bananas. For a brand like Hilton, this level of breakfast service is surprising and unacceptable. Elevator service was also extremely poor. At one point, I had to wait around 30 minutes just to get an elevator. Overall, this stay did not meet expectations, especially for a hotel of this brand.

Breakfast time was extremely busy. Need to be more organized. The line up should be managed well. Not very well organized

Staff were very courteous and polite, and the room was clean, but the Hotel is under renovation and the renovation workers wake us up at 7:15 a.m. with a loud hammering and drilling noises

The hot tub made me catch a rash very rude staff except the valet they are so kind pool is cold

The lift problem caused majority delays and we needed to expect up to 20 mins each time. Breakfast organising wasnt the best. Dirty linen from previous guest skipped after 1st time

The rooms were clean and beautiful. The staff was world class, guiding all of the guests all over the hotel. A well oiled machine!

Room was great!

We stayed at this hotel for two nights and the experience was a complete disaster. Elevators: Out of 5 elevators, usually only 2 were working. Sometimes it took up to 45–50 minutes just to get an elevator to stop on our floor. Completely unacceptable. Breakfast: Both mornings we had to wait nearly one hour in line just to enter the breakfast area. Once inside, the buffet was very poor, low quality, and extremely disappointing. Cleanliness: Upon arrival, we found toilet paper in the bathroom that was already dirty and brown-stained. This alone shows how bad the housekeeping standards are. Cigarette smell: Both nights, there was a strong smell of cigarette smoke inside our unit. Despite reporting it multiple times to the front desk, nothing was done. Overall, this hotel does not meet basic standards and is absolutely not recommended.

Excellent plase

Upgrade, clean room, nice staff. Great location!

Yes

Overall great service all around. The best part is that they text you personally to see if you need anything and respond right away. I give them a 5 star for this! We had two issues with the room which they fixed right away. At our request gave us an extra hour for checkout. Other items: pool and hot tubs were large and kid friendly - but too much chlorine - eyes hurt in the air even without using water. No change rooms and can’t take towels up, so my kids went like that in elevators. Elevators line ups are long - but because of great service, they help to keep all things moving. Would stay again! The view from the suite was spectacular of Niagara Falls

Yes it's clean, nice and spacious room for 5 people. My only comment is that Shower Gel inside the shower room wasn't refilled and I hope there's a conditioner for the hair.

I was stayin there for 4 days with my family we were enjoying the place , good srvice staff are really nice , breachfast good room are very clean thank you ill come bavk again.

All of the above mentioned, great service, very good shuttle, beautiful place!

The room was very clean and spacious. Great view of the Niagara Falls and everyone was very friendly.

Loud noises in ceiling all night long

Room was very clean and spacious, and the staff were amazing at carrying out their duties. I'd visit again whenever i am at Niagara Falls.

Excellent

Room was great. However their elevators service took almost 40 minutes to come to our floor during checkout time. Regularly it would still take 10 minutes to come.

Everything was great. I highly recommend staying at this hotel.

Dirty

Ery bad service

Elevators were frustrating with long wait times.

The room was perfect

.

We had an overall good stay at the hotel, but it feels more like a self-service property. The room rates are comparable to a 4 or 5 star hotel but the service levels don’t match that pricing. For example, the food options were average, the room linen didn’t feel very clean, and there were no bell staff to assist with luggage. Overall, there is a considerable gap between what they charge and the level of service provided.

Clean, quiet and friendly customer service

There were long queues for the elevators and breakfast. We had to call multiple times to have the elevator sent to our floor because we waited almost 15 minutes. Parking is expensive. Before check-in, you have to wait in a temporary parking area, which is quite compact. The system was so weird. You have to wait in the temporary parking area while your family member checks in and then decide what kind of parking you want. Check in queue was long as well. It’s like they want to make sure you go for valet parking which is $100 dollars per night The valet staff works very hard, and I appreciate how they try to make the experience better. David was sweet and friendly. However, I think the management needs to ensure the overall guest experience is actually good. The room was clean, but the quality of the toilet paper was poor, and the toilet kept getting clogged. Overall just bad! Won’t ever visit again!

Rooms were great ! Breakfast lineups and offsite parking are not ideal.

Great

The a/c didn’t work and we were not given the room with the large window that we booked. Very disappointing!

The reception staff was unfriendly and unprofessional. Instead of handing over the room keys or access cards promptly, they repeatedly pushed for a room upgrade. I had to ask multiple times before they finally handed over the cards, which was frustrating after a long journey. The breakfast experience was terrible. There were long queues, with wait times of up to 45 minutes, and the food quality was poor. Similar long waits were experienced for the elevators, making basic movement within the hotel inconvenient. The falls view advertised during booking was misleading. Not only was the actual view very different from the photos, but the window itself was very small, which did not provide a proper or enjoyable view of the falls. The rooms were small, old, narrow, and appeared unhygienic, making the stay uncomfortable. Apart from the swimming pool and poor breakfast, almost everything else was chargeable, which was not clearly communicated in advance. Throughout the stay, the staff attitude remained unfriendly. Overall, this was not a pleasant experience. I will never book this property again and would not recommend it to anyone.

overall, it was a great experience. The room was excellent, and the view of the falls was truly spectacular. It will be great if the breakfast could use some improvement.

We enjoyed the jetted tub very much. Was a bit disappointed with the fall view. The room was in the corner, so we had the corner view of the fall.

Overall, not pleased with this hotel at all

Very poor customer service overall. The check-in process was unnecessarily complicated and time-consuming. We were told that our room was not ready (tried to checkin 10-15 minutes early), and during this time, staff attempted to upsell the same room type to other customers. We had booked two rooms—one with a full view and one with a partial view—yet this was not handled transparently or fairly. Breakfast was extremely disorganized, with long waiting lines. I also tried multiple times to contact customer service from room, but the line was always busy and no assistance was available. Overall, the experience was frustrating and did not meet expectations

Staff rude and someone wouldn’t even give my son a fork

Even if it says 15th floor from the product page, they don't give you that floor. They keep saying like a radio that they only provide a range of floors for options. Why would you say a specific floor then in your posting?

The staff have repeatedly been rude, unhelpful, and unwilling to accommodate reasonable requests. One of the most significant issues is the elevator system, which is completely inadequate for the size of the hotel. Waiting times are excessive and unacceptable—on our most recent stay, it took nearly 40 minutes just to get downstairs to check out. This severely impacted our departure and overall experience. Parking is offered at an additional cost, yet it is off-site, requiring guests to shuttle back and forth, which is highly inconvenient and poorly communicated. Room assignment practices are also problematic. Regardless of the room type booked and paid for, guests are initially offered a lower-quality room. Only after prolonged discussion—and in our case, nearly 30 minutes of insistence—was the correct room provided. Guests who do not challenge this practice appear to be given rooms that do not match what they reserved. Overall, this hotel does not deliver value for the price charged. For the same cost, travelers would be far better served staying elsewhere or spending their money on dining and experiences with a view of the Falls, rather than enduring the frustration associated with this property. I do not recommend booking

Yes

Good

It took more than 10 minutes to take elevator.

The staff are amazing!

The room is clean, the staff is super friendly, the hot tub is comfortable, and the kitchen is well maintained

They said they do not have reservations for us. The hotels.com did not inform them of our reservation. We ended up staying in 2 queen bed one night and for another night they promised to move us but it was 2 queen beds as well. Paid the same price. Very disappointed

The staff was very friendly

Our stay was during Christmas eve and Christmas day. The free full breakfast was great on Christmas morning. A good variety of food. The view of the falls was nice. Convenient inhouse steakhouse was open late on christmas eve. Our room was very clean and the staff were always friendly and went out of their way to help in any way. This hotel is definitely a do over.

your charge for even the smallest things a little bit expensive for what is offered but overall the room is very nice

Breakfast was limited

Loved the place. The staff were all friendly and helpful.

I was told I can check out at noon but not even 1145 and someone is knocking my door while i am getting ready.

great view but expensive parking!

I booked a room full fallsview when we arrived they told us no you got partial view in description of my reservation it was nothing to show them but when I booked it was full view they charged me extra 100 to give us the room which I should have from begging

In breakfast limited food and veggies and meat was mixed on same table and didn’t properly mentined pork iteams

I couldn't get same room reserved

The breakfast place was changed and before it was better than nowaday and also the room temperature was cold , i pay extra 125$ to get better room then i got a good room

Embassy Suites is not a place for me anymore. Due to the high traffic, their service is inconvenient for the price you pay. Breakfast time is a mess. You need to bring your plates and all dirty utensils to the common area yourself. You don't feel like a guest here anymore.

The ladies who worked the elevators were so sweet. The hotel was clean. The staff who worked the breakfast could smile and be friendly. The tall man with the white beard who stood near the entrance line for breakfast was funny and helpful. The valets and doormen were very kind and helpful.

Was ok.

Better check in experience

We booked for Floor 15 but we did not get it on the same floor

Nice renovated room but the elevator waiting time was crazily long...more than half an hour

Amazing view of the Canadian and US falls as week as we enjoyed the fire works right from our room which was facing the falls

Hot tub was good/hot, but very foamy.

Clean room, welcoming staff, nice lounge

Bad breakfast

Room was large and clean. Staff were friendly and happy and hotel was beautifully decorated for Christmas

Beautiful and clean hotel and service. was super nice

Great views of the falls. Noticed a few dirty spots in the room that could use attention to detail. Liked the complimentary happy hour but didn't see any food

.

Room size was great, awesome view of the falls

Love the place! Everything in one place with excellent vantage to fireworks

Very clean room, quiet and spacious with a stunning view!

The location of the hotel was excellent, and the view was very nice, which we truly enjoyed. However, our overall experience was disappointing due to the staff’s behavior. Our room was given to us after a significant delay, and the front desk staff were neither welcoming nor friendly. Additionally, the staff working at the breakfast buffet were not friendly either, which made the experience unpleasant. On a positive note, the staff at the bar were friendly and helpful.

The room was very clean. Most of the staff were courteous and attentive.

The room was fine. We had a view of the Falls. There was a surprise $70 plus tax on-site parking fee, which in my opinion is absurd!! Also, the included breakfast buffet was near horrible, like they weren't even trying to make it acceptable. Although we visit Niagara every year, we will definitely not be be returning to the Embassy Suites and will not be recommending it to others as well.

Wonderful room. Very clean and a fabulous view. Staff was very helpful.

Wonderful location, the room was incredible and the views were spectacular. Hotel staff was friendly, everything was clean and well maintained. We would absolutely stay here again.

The staff and the manager are disrespectful.

All good

More room service options would be great (sandwitches). Bathrobes availability, pool water temeprature should be higher than what it was set for 87F. My kids were freezing.

Clean and amazing hotel staff

Our stay was great! We upgraded our room from a city view to the falls view and it was well worth it! Our three kids loved the view of the falls from our room! Hotel was clean and staff were courteous. Great experience and would stay here again.

All great

Room was nice

excellent

For the price of the room, the bathroom was tiny. Two adults could not be there at the same time.

Very friendly and courteous staff Unfortunately

Otherwise all was great. Martin

All the staff were amazimg, the room was perfect for us, it had 6 beds,

Fantastic view of the Falls.

Prety

Rooms were clean. Bell services were great. Buffet breakfast was basic (no fresh fruit). Pool was nice. Beds were way too soft and felt like a pad of cotton balls.

Good experience

Awesome view of the falls, clean and very nice room. Friendly staff.

The room was outstanding and the view was absolutely magnificent! We had a whole view of Niagara Falls! Just beautiful. The only thing I could say negative is the buffet breakfast was cold. The reception and snacks in the evening was great too

Room was upgraded and it was excellent. TV's need only be upgraded to provide Netflix capabilities and/or HDMI access.

View was besutiful

Every thing was perfect except we had no water for showers that wasnt good but im sure they will make it up to me on my next visit.

Great

Yes

.

Room was clean as per expectation and staff was helpful too

Friendly and welcoming staff, especially Benito. Thanks for a great stay.

Very nice hotel, but the line for breakfast is too long. And we wait to much for elevators.

The gentleman at the front desk was not the right fit for his position. Upon coming to hom, he just stood there and looked at me and my kids, prompting me to ask did he need my itinerary number? No small chat, no "how are you all today" or "welcome". He then responded "no, just your driver's license and credit card." I am a frequent traveler and know that the credit card is for incidentals, but he didn't have the courtesy to mention that or to state what the hold amount was. As he processed the check in, I asked if he saw the note for a room away from the elevator. Which he responded yes and he could ensure we had then. He then gave me the keys and vouchers, explaininf what they were for and that was it. I had to ask where the breakfast area was. Overall check in was not great, especially when I could hear the great service others were getting. The room was fine and clean and the one elderly lady at breakfast was super friendly and welcoming.

We had a wonderful day

We had a great weekend at the Embassy Suites Niagara! Our room was spotless and the beds were comfortable. For the size of the hotel, it was very quiet in our room! My kids loved the pool and arcade. We were blown away by the amazing service - there were always staff around to open doors, point us in the right direction, and even press the buttons on the elevator! It's in a great location as well. The only downside was that we found the price for parking to be quite high. We would definitely recommend it and look forward to staying there again!

Wonderful location and view. Very kind staff. Good breakfast (can be improved). The pool was a little cold (might be made a little warmer). Great staying experience overall.

It was good

We had a very pleasant stay. Staff were extremely polite snd helpfull.

The beds are rock, we paid for an upgrade upon arrival. And it was exactly the same room we originally booked except for a few floors higher. $200 for that. They told me it was more room. It was not. The reception hour had only chips and stale pretzels. The breakfast was incredibly chaotic to the point we walked away and weren’t even going to wait in the incredibly long line to get in. However, a manager saw that we were not going to wait due to having our toddler with us. And he gave us a VIP ticket to skip the line. Him going above and beyond for us was very generous and we did greatly appreciate that.

Excellent location

Upgrades are happening but old rooms are outdated. TV has limited options and to buy a movie is $25! Hopefully upgrades include smart TV

Nice room, staff were great. Elevator took a very long time to go down to lobby on morning of our departure.

Parking is expensive. The 1 bedroom unit we had smelled like a sewer. The drain between the bedroom and connecting room has an open drain that the shower connects to. The view from the room was awesome. I would recommend not upgrading. The front desk tries to upcharge.

The upgrade was over sold to us. It was not worth a 100$ fee

Helpful courteous staff, beautiful hotel, clean comfortable rooms ease of location to all areas we visited

Still have to pay for parking, slippers. breakfast was mediocre, they over charged my credit card for parking, staff at the front desk never explained extra tax charges of 25%

Clean and modern room. Customer service excellent. Definitely we will come back and will recommend.

The staff are extremely helpful and wonderful. We found the beds uncomfortable and the pillows saggy. Other than this it was a most pleasant experience and all of the staff were great

No, smart TV. Sofa bed is not comfortable.

Room was clean, view was amazing and staff was friendly and helpful! Would stay again no questions asked.

Staff super friendl

Yes very good

The room was in good condition, as expected for what I reserved. I had indicated during my reservation that we were visiting to celebrare our 20th wedding anniversary. There was nothing, I repeat, NOTHING special done to make us feel valued. But we got what we expected for the amount we paid. Nothing extraordinary. Passion for going the extra mile in customer service was notably lacking all across the board. And this whole thing of paper chits as breakfast and drink vouchers is so outdated! Anyone can forge a chit like that and get anything they want! Smarten up peeps, think of customer first! I'm sure you must be seeing lots of visitors there, please try to make everyone's experience extraordinary, not just ummm... "as expected". Best wishes.

Absolutely great stay. Quick and helpful staff at check in. Christian especially was so great and we were able to upgrade our room for a great price. Awesome breakfast. Love the pool.

Excellent

it was really bad experience we booked other room and got another one even we made a call and confirmed after reservations but when we reach over there the duty manger said this is not available at this time and sorry we can’t do anything. if we already reserved the room how they can’t give us. moreover dining area staff is really bad

Great view and vibe! Staff all very friendly

The best

Room was spotless staff were amazing

We enjoyed the pool and the hot tub. The staffs were courteous and approachable and what topped the most was the fantastic view of niagara falls and its surrounding area from the top. However, the room lights were so bright at night and too dark when switched off. My family keeps on waking up if someone turned 1 on to use the toilet. And the whirlpool tub was not bubbling. The breakfast meals were repetitive. But the room was clean and lots of family room options to choose.

We stayed for two nights, and the room was not cleaned. The garbage wasn’t removed, and the towels were not changed.

Clean and newly renovated room. Nice view of both falls love this ♥️

Room was spotless. View was spectacular.

Manager was giving us the runaround and wasn’t appreciative of our time.

Great

nice view

Good

Nice rooms, excellent location

At check-in, the front desk girl was very nice but another one was super rude. So i have mix experience. We did get an upgrade and the room was beautiful but again, super outdated. The worst part is - breakfast! They had mushy egg omelet (not even plain eggs or hard boiled), bacon, pancakes, and strawberry yogurt. Nothing healthy whatsoever. I ended up walking away with an orange and eating somewhere else. Breakfast was the worst i have ever experienced, super unhealthy!

Hotel this caliber should supply slippers. bottled aqua.

I was scammed. I paid for a view of the falls. When I checked in the concierge showed me a picture of my room with a little window overlooking the falls. He then said for an extra $100 I can get a room with a bigger window. Not happy.

We have a very good experience, highly recommended. Specially in Winter time and on top Floors you will have an Amazing view with a reasonable Price on Weekdays!

Breakfast left a little to be deserved and the parking situation could be a little better but other than that, the rest was great.

I highly recommend this hotel for the best view from your bedrooms of the American and Canadian falls. It's amazing. You can walk everywhere from the hotel. Very nice staff. 100% recommended

Yes all good! Just parking was extra i guess it says free parking on your site when I booked, I guess not sure.

Also, the breakfast setup was insufficient due to the number of people staying at the hotel on the weekend. When we left on Sunday we did not have the buffet. There was a 40 minute wait! We went to Tim Hortons instead of standing in line to wait. There was not a lot of variety to choose from.

was very nice

Our stay was amazing. My husband and I traveled with our two teen granddaughters. There was soo much for them to do on the property. It was very clean. The service was amazing, and the breakfast was good and hot each day. Highly recommend!!!!

Very great stay for a reasonable price. Everything was well organized; just had to call for help with the room heating which was addressed.

Swimming cold water Hot top chlorine high We supposed to see the fire work but was in difrent site

Everything good

Everything was good

It was a good trip enjoyed our stay

Our friend visited us for dinner and got free parking. We also ate dinner and had to pay for parking, when we couldn’t understand why people at the hotel were being punished for staying there. The front desk told us “theres nothing we can do” as we watched other people get comped for parking. The receptionist blamed me booking through Expedia and said that’s the reason they can’t help like they helped the other guests. They say breakfast runs until 930 but if you’re not down by 8am you’re probably not getting it, we went down and weren’t able to get in with 40 mins left of breakfast time and a massive line up- they were not prepared to actually feed all the guests breakfast.

Great hotel

Amazing view, clean and great location

We didn’t have sleepers in our room

Good service

Shower was not working.

Room was clean and staff was very polite and helpful.

Excellent,

All was wonderful! They treated me like the princess I am. I'll be back x

Horrible breakfast and crowded.. they try to sell you everything, a better room, not parking so very expensive valet..

The view from window; we can see the falls from there.

Room was great, staff were beyond excellent except the one zi reported the problem to. Would not rent there again just because of the noise and loud music.

Parking 3kms away, Indoor pool was cold stores inside hotel had ripoff pricing. Room configuration was weird.

The location is great and the view spectacular.

Excellent

Very Clean room with nice finishes

They charge me $70 for better room. 12 floor wasn’t good. So I chose better room. For sure next time I won’t go Expedia

As per the description of the room provided it said to have Canadian Falls view and floor between 10-24.. I booked it way ahead through Expedia for hustle free experience... Finally the day arrives and we are super excited for this trip.. During checking in, we were given a room at the lowest mentioned floor, 10. We upfront requested the associate at the reception to give us a room at any higher floor, but she blatantly replied that this is the only room allocated to us and she can’t make any change.. Anyway, we abided and checked in.. but wait, now we see our room has partial view of the Niagara river, leave alone the falls.. I understand from 10th floor, you can’t expect great view, but at least a partial view wasn’t much of an ask.. but in the contrary the room had an excellent view of the terrace and adjacent hotel walls… Hence, as published in Expedia, the room allocated was not having any fall view, which was quite dissatisfying.. I am not sure is this an ‘Expedia’ problem or property problem.. but in any case, this dampened our much anticipated holiday to a good extent..

Recommend 💯💯

Good service and cleaning

room clean, helpful, friendly, and accommodating staff.

It's on the top of my list of best hotel I've even experienced!

I was in a mobility scooter at check in, so I assumed the room would be suitable. It is very difficult to manoeuvre into the bathroom. I’ve never had to use a mobility device before. It is a challenge at the Embassy suites.

Room was okay, breakfast not good, elevator so slow.

Clean room

Rooms are very clean, staff are very friendly.

the way that everything was organized and the cleaner of the hotel

Unfortunately, the property is paid $70parking/$$valet services/$35 parking off site. Other than this, the service and cleanliness of the hotel was excellent. It was close to Clifton Hills and many other shopping sites around. Only 15 minutes from the Niagara on the Lake Outlet. The breakfast could have been better, the scrambled eggs seemed like it was powdered eggs. We also made the choice to upgrade our view from city view to falls view and that was the best decision.

Smelly hotel room

Room was nice. Staff was friendly. Extremely long line for breakfast, we were not able to go.

The staff were great. The view of the Falls from our room was amazing!! Enjoyed the nightly Managers reception, the pool, and the complimentary breakfast.

The room is spacious and clean and we had a fantastic view of the falls. The staff are all accommodating, breakfast is good. We had a bonus drinks for adults at the lobby bar, excellent! We also made us of their amenities like the gym and the pool, these are all bonus for our stay. Overall, we had enjoy our stay.

Goog

First time here, we enjoyed it except the parking garage is tight for mid/large SUVs..absolutely LOVED seeing housekeeping cleaning almost ALL the time. Its location is pretty great as well. The pool was refreshing, and the hottubs were great. Very friendly and helpful staff. Parking is over the top prices in my opinion.

It was okay for a hotel but does not reflect the price for a room. The sevice was not good, and breakfast was too busy to go to around 8am.

The staff were warm, attentive, and made our stay feel truly welcoming. The complimentary breakfast offered plenty of variety, and one suggestion that would make it even better is to consider adding beef or chicken sausage for guests with dietary preferences. Overall, a fantastic experience — highly recommended for families visiting Niagara!

And Also the the bell boy name kitchen is very nice saying my grandson that there will be fireworks and laser lights at night which amaze the boy in our 2 night stay . 10/10 . Excellent and memorable experience .

Huge space

Very clean

It was truly amazing. Thank you for a beautiful Experience. The views were amazing the staff were superb. The hotel cleanliness is top tier.

Great experience, the elevators arrived faster this stay which was nice. Some minor improvements needed in the bathroom, the toilet paper holder was loose, the toilet roll ended on the floor every use. Other than that it was a comfortable stay. Staff was pleasant and helpful, accommodating to our needs.

Nice staffs and clean room!

Staff was good but not a lot lot of up selling

On going renovation which we did not know about. Too loud early in the morning. And the parking is ridiculously expensive. And hotel staff would say they just make it almost the same rate around the area but around the area there are lower rates.

Staff were very welcoming the parking staff were so coordinated. The room had the view promised beds were comfortable and we asked for coffee and cream and it was brought to the room. The only item was the elevator call button glitchtook us 10 minutes to get an elevator and we missed the fireworks BUT the customer service of the staff assisted best they couple other thanks

Overall it was a good experience! Areas to improve: I think the room should have a bottle of water per guest as welcome complementary offer. Other than that we enjoyed the stay.

Great location

Room size, view cleanliness ! It was. Great stay a their bed are so comfortable!!!! Love it

Staff was not very friendly on the phone and at reception. They are the frontline staff and should be friendly and approachable. The bellboy service amazing. Staff in breakfast were great. Room and breakfast was good

Great service

Room was dirty, cleaning people left supplies in the room and had not dinished cleaning. Check out is 11:00 but we were rushed out by cleaning people at 9:00 am.

Please stay away from this place , “included breakfast” - the line was minimum 30 people I felt like I was on the line for food stamps. Breakfast ends at 9 and at 8.55 people were still on the line waiting since 8.30. Don’t get me started with the rudest valet parking guys. Outdated rooms but clean . Front desk very helpful Maintenance team came up to the room with in minutes. Not one usb plug in the room!

Interior design was a but old but clean.

There was drilling a construction going on

Embassy suites by Hilton Negra Falls is a lovely place to stay affordable and very clean hospitality was excellent

Everything just felt meh, uninspiring despite the falls

Very good stay

The hotel and staff were phenomenal! I did not give five stars because there was construction taking place and we were unaware when we booked.

Rooms dirty stuff member are unprofessional .

Staff

My wife and I were very happy with our stay and the view we had

I booked for floor 30 and i get room on 27

Check in: was quick and no question to us about wanting upgrade. Straight forward. Room: We got partial view. Not bad. Can see the Canadian falls. It's okay. We were on the 12th floor. Rooms were clean. Love the room separation , one for the 2 queen beds and the other room has a desk, couch, another TV and small kitchen. It has a door too that you can close for privacy and make it a 2 room. Elevators: I can see how long it can be for the wait on weekends.. We went on a weekday, so it was okay. Breakfast Buffet: The major reason we got this hotel and it was good. Hoping for the omelette station but I've read reviews and I knew they didn't have it at this Location. They had sausage, ready omellete, 2 kinds(pork and vege choice), pancakes, tater tots and scrambled eggs. Attached few photos. Cause again we went on Thursday Breakfast, it was busy but not crazy. The eating area was packed and Embassy used TGI Fridays as the eating area for breakfast. We went around 8am. Parking: we did their offsite parking, which was $35+tax. Shuttle service to and from was quick and very prompt. It was great. Convenient and very nice inside the bus too. Looked like a party bus inside.

The view of the room

Very nice room, clean and beautiful. Great view of the falls and close to restaurants.

Complete falls view from both sides. Very clean and friendly staff.

The room was clean and love the layout. The staffs are very helpful.

Room was very clean. Staff was also very courteous.

Amazing service and fabulous room with view of the falls. Would highly recommend this hotel.

Arrived after having a very bad week. Was expecting to stay 2 days and relax, only to find I had booked 2 different hotels for the 2 night stay. The young man was extremely nice, upgraded my room and made me feel wrlcome.

Staff members were great. Hotels need a lot of work. Air conditioning was not working well.

while somewhat dated the rooms were clean and the staff were amazing.

Everything was perfect, thanks the Management

Great stay everyone took amazing care of us ! Will be back

My stay at the Embassy Suites was excellent. The room was very clean, spacious, and comfortable. The view was beautiful, and the amenities made everything easy and enjoyable. The staff was friendly, helpful, and courteous throughout my stay. Overall, a wonderful experience. I would definitely stay here again.

The staff was amazing there. Very helpful and polite. Room was very clean and breakfast was fantastic. We are definitely staying here again.

Over all very good experience. Location is the best. But Elevators have a long waiting line. Breakfast items are placed in various far locations. It get cold by the time you collect it from different sides.

Room was great,staff was very helpful. Breakfast was bad,cold and the same thing every day.

The staff were so polite and helpful, our room was cityview and the noise of Capana on the other side of the hotel didn't let us sleep well. Breakfast was a shock since it didn't serve much option, no cheese, no tomato, no olive, just sugary and sweet stuff, egg and sausage pork. We just had some pancake and yogurt! Don't expect a hotel buffet breakfast. Rooms are clean but rates are high and you don't even get free bottle of water , no even one!!! We had to order and pay double price when we asked for 2 bottles of water

The facilities themselves were premium. No complaints. The manager at front desk however lacked customer service.

So busy hotel, line up front of elevators, but very good organized

All around an EXCELLENT trip!

Clean room ❤️👍

We could hear the construction at all hours during the night and day

Staff got an attitude about me paying with debit and putting my room charge on my credit card for some reasons

Room was clean yes

It was great staying in the hotel. The staff are very Accommodating and helpful.

nice room and clean

Great place

Clean room Great view of the falls

Clean and quiet, great view!

The room was great. Clean, updated, and right next to the Falls.

Great stay

At check in i was upsold to an premium room with a hot tub at a $75 extra, which i opted for. After a long drive there I was looking forward to small rest before going out to dinner, our room overall was clean however somewhat dated with a great view. As we attempted a nap Im supprised to hear jackhammering from an adjacent room. After an hour or so I went to the front desk to determine the sorce of the noise and was told the hotel is remodeling and there sorry, they offered me another room but couldn’t guarantee I would not hear the same noise. At this time I asked for compensation, as I would have not paid to to upgrade my room, and may not have even stayed there. And after a long conversation and a couple trips to supposedly talk to the manager (who should have spoken directly to us) we were given $35 off of our $455 dollar bill. Very unsatisfied. I would not recommend staying here, paying these prices with this poor customer service!

No bottle water in room wifi was not free

I’ve stayed at this hotel almost every year for the past 15 years (except during the COVID break), and it has always been a great experience. However, this time I was disappointed .The room was not that good , and the breakfast buffet was below its usual standard. I hope the hotel can bring back the quality I’ve always appreciated

I booked a room with handicap walk in shower. Upon sign in was given a room, I thought due to off season was for $75 a night, but was an apparent upgrade for an extra $75 a night. The room online was for $157 a night but I was charged $220 plus $75 = $295 a night. The room that was suggested did not have handicap bar for getting off toilet that was so low I even had trouble getting off. My husband has dementia and so when we had to change rooms the next night this made him very confused, anxious, and upset that I took him home the next day. I did return to stay for the next two nights. The new room was nice, but again no bar to help get off the toilet. The cost for this four night stay, which was a break for me especially, due to having to be a care person for my husband did not turn out as expected. The cost was unexpected as well,

Our sheets and towels were switched out once, and that was only because we asked the front desk for help!

The suite was very nice and clean

I chose the 36th-floor falls view for my mother from Korea. It was clearly marked as the 36th floor, unlike other floors’ views, and I definitely picked it for a room with a good view. However, when I arrived on the day, the man at the front desk said he couldn't give me a room because it was full and told me to wait. I didn't understand at first, but when I asked if I could switch to another room if I didn't like it, he explained that I could put my name on the waiting list, but he didn't know how long I would have to wait. Since there was only one day scheduled in Niagara, I decided to see the room and not waste time. After checking in, I didn't like it. I checked the price difference in the Expedia app and contacted an agent to request a refund for the difference. However, Ashley from the hotel responded that it wouldn't be possible. Ashley said she couldn't refund because she gave me a room with the same conditions and mentioned that the room on the high floor was under construction. I felt like I was being forced to get a refund.There was definitely an option from the 11th floor to the 18th floor. The 15th floor is part of the option from the 11th to the 18th floor, and I chose the 36th floor, so I couldn't understand why the difference couldn't be refunded. After three chats, I decided to stay because I didn't want to waste my time or ruin my schedule, but I felt uncomfortable. I got a refund of $87.62 from Expedia the next day. But I’ll never come back☺️🖕

Thank you

Spotless

We were conned by the manager Nauman. He told us that he would upgrade our rooms for $75. We went up and realised that the rooms could accommodate 12 people so we could use just one room as it was only four of us. He then said we needed to talk to Expedia. This was almost night time and we were on a tight schedule. We ended up using the two bedrooms x 3 double bed each. On check out we were slapped with two bills which costed almost £200 including taxes. When we questioned that we were only supposed to pay $75 for one room he started arguing that we signed two papers meaning he had upgraded 2 bedrooms. We didn’t need to upgrade in the first instance he offered us; if anything we would have upgraded just the second bedroom. He insulted us and undermined us saying we should have listened properly, read before signing etc. He was very nice when he was scamming us then very horrible the next day when we asked for clarification and maybe a refund. WARNING!!! Don’t ever fall for an upgrade offer. We were dipped/scammed

It was pricey.

Large Clean room. Great Cleaning staff and the concierge was alway very helpful. They have changed their Buffet Breakfast format, but its still nice and very filling. The Managers Reception in the Lobby bar is a nice touch

Rooms are clean the service is great, top on that amazing falls view, can’t complain 🙂

Excellent service

View

Clean room and accomodating staff

Good

Facility was great. Staff at the front desk was not the friendliest when asked about their room service policy in reference to cleaning. TGIF was nasty, breakfast bar was mediocre but included with stay.

The evening cocktail hour was no longer in that beautiful room overlooking the falls. It was located in the back of the lobby with a view of the street. The snacks were chips and pretzels straight from the bag - no chips no veggies. Then the morning breakfast was so very different. Again, breakfast was in that same room looking at the street but the food was so far from what it was. No chef making your omelet-just a typical “microwave” western omlet, powdered eggs, pancakes, sausage and potato’s. Oh the toast was already toasted bread piled on a plate with a heat light to keep it “warm”. Both mornings we were offered the same thing. I never minded paying a little more because they used to just go so far above and beyond making you feel special and wanted to stay with them. Now, so impersonal it’s disappointing

Yes, from beggining of the checkin, they provide us a wrong key for the room, when call fround desk, they said you need come down to get new key, when asked them the send someone to bring the key, said we are not allow to do this, then I spoke to supervisor and companed about this situation, she changed our room that we didnt book it, disgusting customer servise, we paid for a king bed room, she provided a small double bed room. I will never go to this hotel again, and I will report this incident and poor customer service and management. I'm sorry for Expedia, which never controls the service of the hotels that are recommended on the website and keeps passengers in trouble.

ABSOLUTELY AMAZING VIEW, EVERYTHING WAS CLEAN AND GREAT.

Finally we got a new room

Nice vibe as always. Definitely a go to in a pinch.

Excellent everything!

Great stay. Nice room and amenities.

Excellent Hotel, they take cash and debit card deposits. When I checked in the employee told me they didn't and I told him I had called to confirm and they accepted the debit card. Was the only glitch in our stay, otherwise excellent 👌

The view from the falls side was breathtaking, I couldn't have asked for a better display for our trip. The front desk staff were extremely helpful in every regard. I had some very unusual requests and each time they exceeded my expectations. I can't say enough about the front door / greet staff, the most professional I've ever experienced outside of top tier Vegas hotels. From top to bottom, one of the best places I've stayed.

That being said, the wait one 'blue' elevator to support that many people at high traffic times is frustrating, given there are 4 other elevators that were restricted by staff. Some friendly staff did allow us to use these elevators in an attempt to control the crowd. While the complimentary beverage nightly in the bar was a nice touch, the breakfast was not! We had the breakfast the first morning and then ate out the rest of our stay. The sheer number of people taking in the breakfast is more than the facility can attempt to support. The line ups we saw on the weekend were comparable to the lines for rides at Disney World! Staff having to shout out instructions to diners like we were back at airport security control. You're instructed to get your hot breakfast first, then move into the dining area to collect coffee/tea and other cold breakfast items. By the time you get back to your table, the hot breakfast is now cold. The breakfast does not match the image of the hotel! Budget hotel breakfast at best. Warmed prepared omelettes and scrambled eggs with sausage. In the cold breakfast area the oatmeal and yogurt is served in large uncovered bowls for self serve?!?! Beautiful hotel, very friendly staff, but you can get a better breakfast at other nearby restaurants.

Great hotel

the room was good, but was not ready until almost 4:30 pm. Also the tv did not work and after calling to have someone come check the tv and leaving to get something to eat we come back to the room and my wifes sun glasses are missing from room.

One bad thing is any large trucks you have to valet $100.00 wowwww or pay $35.00 to park your high end truck 15 min away

Staffs , room, food service are excellent

Yes to both. Also, the size of the room was great.

Clean room, Desk staff excellent, but the valet parking 0

Price it was expensive and there’s no free WiFi and I got charged for parking as well they said it’s free online but when we reach there they charge me I’m not happy

Tub was clean and I enjoyed using it for 2 days…

But you should change breakfast manu. Should be more friendly for multi cultural peoples.

This hotel was the exelent choice

Great service, everyone was so friendly and helpful, whoever the bartender on Friday night was by the arcade was spectacular!

Amazing!

Fast and smooth

Hotel was amazing clean help full pool was grate and had a grate experience for the blue jays World Series there thank you

Room layout was a little weird, but the view was amazing!

Amazing

Disgusting and unclean room

Great

The city views were stunning

Everything was excellent!

Good

Good

Wifi was not working proper and also door was not working proper have to go 3 times downstairs and have to wait in hallway infrnt of room door.

Good

Room was fabulous!!!

The staff were very friendly and our room was very clean

Great hotel close to everything. Staff was courteous and wonderful

The view is excellent

I really enjoyed my stay. Rooms were spacious and clean. Staff was so friendly and nice. View from the room was incredible

Very welcoming staff

I don’t recommend

Awesome views of the falls, breakfast buffet with plenty of variety, nice friendly and helpful staff

The view was breathtaking, the staff was nice, it was clean, and the food was pretty good. The only thing that we didn't care for was the elevators were a LONG wait and PACKED.

The food was kind of tasteless and soggy and no one to clear tables or pour water.other than that it was a good experiance

Room view was incredible which was our main reason for staying here. Jacuzzi tub had a leaking faucet with a constant drip and there was hair in the tub when we arrived. Beds were clean and comfortable. Gym had decent equipment. It was quiet at night but, somewhere in the building, drilling and hammering began around 8 a.m. which was annoying. We were not warned of any renovations/construction going on. Onsite parking is very expensive.

Our stay started out great. I was surprised by paying $400 deposit for 2 nights but that was ok. Our welcome gift was 1 alcoholic beverage free which was nice. Staff friendly. When it started to go terrible was the fire alarm going off at 1030pm and walking down 23 flights of stairs. We got over that. Then having to pay 87 dollars for off site parking to have my car broken into. This was our third time at a Hilton to having my car broken in twice and having 2 fire alarms/having to use stairs (climbing numerous flights of stairs) None of the 3 Hilton Hotels offered any compensation.

The room I purchase through booking is not the room they say I have and then I’m forced on the spot to pay more just to get the room I originally booked. I didn’t look at my reservation while checking in so I took their word and upgraded because I was there to celebrate my mothers 70th birthday and wanted it to be special. Afterwards I double checked and the 2 queen premium room on the 40th floor that I had booked was only a standard 2 queen on the 30th floor upon arrival. Maybe they need better transparency when listing rooms for booking or maybe this is their method to force additional charges, either way I’m giving this a lower rating because of the deceptive booking process so use caution when making your own reservations and document everything.

Yes to everything

Friendly and helpful staff. Offered to upgrade room at reasonable cost. View from upgraded room was awesome, great view of the Nigara horseshoe falls.

Clean rooms, friendly staff, close to OLG stage.

Everything was great

Good overall

Apart from breakfast it was a good stay

No water or snack at check-in for Hilton Honors members. No made to order breakfast, despite being listed on their website and on signs through the hotel!! And what they did have was bland and tasteless!! Manager's reception had only 3 types of liquors, 2 juice mixers, soda, beer, wine and STALE pretzels and chips. Had noisy construction work going on for HOURS!! Final straw....fire alarm at 10:30 p.m. and being told "wait until we confirm if it is real "!!! Also, outrageous local taxes on everything and outrageous parking fee!! DEFINITELY NOT the Embassy Suites experience we paid for!!!!

Very noisy, work and drilling at 7 am and non stop all day. Very rude staff

View was excellent. Room was in good condition. There was a challenge with the water supply but the front desk staff was able to identify a comparable room to move to. Hotel appears to be in a phased upgrade and should be better once complete. Overall a good choice.

Room had a great overlook of the falls. Hotel staff was fantastic. Need to know there is a parking fee not included in price but we knew that going in to knocks there from me ($100 on site valley, $70 on site self park, $35 off site). Shuttle service was frequent no issues at all with parking off site. Incline was a fantastic option to get down to the falls attractions with kids. Would definitely stay again.

Staff

everything is great

The staff up front was nice and friendly

Excellent service from the time we entered the hotel until the moment we left. Upgraded our room at no charge as they didn’t have our type of room we paid for available. Breakfast was great! They offer two complementary adult beverages a night as well. Close to the falls with incredible views. Will be back for sure!

Ever

Everyone was wonderful. The room very clean and comfy. Great view of the falls. The only thing we didn't like was how the buffet was handled. The lineup was in the lobby. The food was cold. We were there a couple of years ago and we were able to have our omlete made fresh in front of us. But other than that everything else was fine.

Clean, excellent staff, breakfast buffet. Great location.

The front desk was not friendly and not accommodating and also the supervisor was not good at all very bad experience

Nice hotel with great views. Trouble with getting the room we booked (with the view) and was put on a much lower floor Some staff were amazing and others were not accommodating at all to the point they gaslit me.

Room and staff sucked. Hot water didn’t work. Staff informed me i need to run water 10min. We had to run it 30min until it turned lukewarm. And apparently each use you had to do that. It was close to 11pm and if you have kids, you know there is no time for that. Fridge also malfunctioned so all the food for our newborn went bad. Then when requested refund, they had the audacity to say they were “never informed” and denied the request. Dishonest staff!!! Yasmin you s ux. Honestly, now i know why they give out drink vouchers and free breakfast to attract people to make up for their mediocre rooms. The part that p_isses me off the most is they denied it all. They sent someone up to try to fix and they still say they have no record of it. Ridiculous establishment.

From start to finish. Can’t wait to come back and visit soon! THANK YOU ALL

At arrival, I got a voucher for complementary snacks and 1 alcoholic beverage. Location is great!

very nice and pleasant definitely recommend

Great

Friendly staff, clean room, high floor

Check-in was unprofessional

Nos quedamos una noche en el suite con vista completa de las cataratas. El personal muy amable. Pero tener que esperar 30 minutos para el desayuno es totalmente inaceptable para el precio que te cobra por la habitación.

The room was very clean. I was very satisfied with the customer service of the employees working there, everyone was welcoming and kind. The only disappointments I had was with the slow elevators, the late check-in (4pm) and with the quality of the breakfast. Other than that, it’s a 4/5.

Staff: We had an issue with the fridge in our room and called down to ask for help. The person who answered our phone was rude and sarcastic! However someone came and helped us out, quickly. The remaining staff were all helpful and courteous. The free breakfast buffet was ok. However it was very crowded. The elevators were jammed and stopped on each floor to pick up more people also trying to rush down before 9am as breakfast ended at 9:30am Elevators were always very busy so it took a while to go up and down. More elevators would help! Another recommendation would be to have breakfast go later! It’s the weekend, a lot of people are up late and want to sleep in a little on Sunday morning. We felt so rushed, jumping out of bed and rushing down for breakfast before 9am! Hotel was clean! Bed was comfortable!

Room was great and clean

Room was Ok, but it had crumbs in the bed carpet. Towels were very stiff, should use softener. The hotel doesn’t offer free parking which was a significant impact to our budget because it was very and unnecessary expensive. Breakfast didn’t offer much variety and should put everything in one place because it’s annoying to walk all over the place gathering the food. Elevators where somewhat slow.

Great staff and no complaints!

Poor breakfast because of the line

Staff goes out of there way to help as I I am handicapped and in a wheelchair

El lugar está muy bien ubicado, todos muy amables, y la vista que tiene está hermosa.

Excellent stay

Really bad breakfast ( we ate it once then off site) Good location

Clean room and great service

Room was amazing. Much more than we expected. Staff were friendly and very helpful. Room was very clean lots of towels and everything and more we required.

Check in was smooth and courteous...an enjoyable one night stay 👍

Staff is really nice! Room was impeccable.

Room was small for a suite. Breakfast buffet was terrible. Pre-cooked eggs that were cold. Pre made toast that was also cold. Juices were made of water. Omelets were premade and looked like they came out of a box. Parking fee was exorbitant. $70 per night to self park. Typically Embassy Suites has a made to order breakfast. Don’t expect that here.

Door and lift staff were extremely friendly and helpful. Room was clean and generally well equipped.

The breakfast buffet food was really good. They run it a little differently but it worked.

We didn’t get a chance to use the hot tub, but it’s nice that it was an option. The view of the falls was spectacular! It was within walking distance to the boat ride, which was nice. Overall great experience.

All water tap inside room is very tight, not easy to open for water.

As a long-time Marriott Bonvoy and Villa owner, I’ve never encountered this issue when booking through Marriott — even when the reservation was made via a third-party site. I decided to give my Hilton membership some attention, which is why I chose to stay at the Embassy. The rate on Expedia was better, which is why I booked through them. Love Expedia! I have no issues with this amazing platform.

Tried to contact the property through several email about a suspicious charge from the hotel, they went silent and never replied, Expedia couldn’t even contact them. My guess is that they are guilty and wanted to ghost me

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Yes

We were given an upgrade for $75 which afterwards didn’t know why we paid it. The rooms are extremely outdated. Carpets are from the 80’s (so I thought) bathroom tile outdated, and furniture very old. Bathroom supplies were nice and the shower doors were modern. I guess the lack of competition leaves them with no reason to spend on upgrades.