Hilton Niagara Falls/Fallsview Hotel & Suites

Exceptional

The bed and pillows were extremely comfortable. The room was listed online as being able to see the US/Canadian falls. We called to confirm whether this meant both, or one or the other. The employee confirmed the description meant we would be able to see both. It was a US/Canadian falls view. However, the view showed the American but less than a 1/4 of the Canadian, it was just the rim of the horseshoe falls. This was extremely disappointing because it was one of the main reasons we chose this hotel and room. The air conditioning was very loud and was weirdly easily accessible. The fridge stuck out into the walkway as well, taking away the aesthetic of luxury you claim to have and therefore we expected. The Watermark restaurant was advertised in the elevator as "best view of the fireworks over the falls. Nightly at 10pm". However, when we got to the restaurant the host told us the kitchen closed at 9pm, and it was only available to those who had eaten and were lingering after the meal. These were two incidences of false advertising, and unmet standards and it made us lose trust in your brand. The most disappointing part was my sister booked this for a once in her life experience during her 30th year to stay in a luxury hotel. I feel frustrated and disappointed for her, the Hilton name really let us down.

We were only here for a day and wanted a good view of the American and Canadian falls so we were willing to pay the added cost for this room/hotel. It was nice to see the falls and fireworks from the comfort of the room. Everything was clean and comfortable and very well designed. There was a very long line to check in. I didn’t take advantage of the option to check in via my phone.

Nothing!! OUR ROOM WINDOW HAD NO GLASS AT THE BOTTOM.

View Not easy to use shuttle and uncomfortable parking system

We were given a room with no view. That was not specified anywhere when I booked it through Booking.com I asked the front desk for another room and they said they can’t help us because the booking was not done through their website. They made us pay an upgrade fee for another room that was available. The room we were given at an extra cost was old, dirty and unkept. I will not book through Booking.com any longer because of this encounter.

Great location, excellent view. Charging for water in room.

Very good

Exceptional

Exceptional

Superb

The smell and view The safe was not working. Pitty they don’t check the quality of everything. I stayed with stress. I sent a text message but they answered too late. I was away from my room. Then next day I left, no need for their fix or attention of 550cad per night!!

Lovely room, modern and quality. Spectacular view, great spa bath.

1.I didn't expect to pay for parking in the parking lot of rhe hotel during my stay. Usually guests don't pay for parking I expected room with a view to the falls. In my order it didn't mention that I need to pay more for this option.

The access to the concert venue was awesome. We were able to go out all day and then check-in and get to the concert with ease. The room itself was unfortunately not very clean. The beds were very creaky, and the one had a big "ditch" in it. For the price, it was a disappointing sleep.

Very clean rooms with easy access to all restaurants & attractions. Hotel Is busy but the rooms are quiet & the elevators are some of the quickest compared to the other hotels in the area.

Superb

Close to the venues The length of time for checking in

The view was great. Not enough staff. No busboys. Staff were very nice but over worked. Very hard to watch the staff work at such Frenzied pace and still smile and apologize to customers complaining of wait times. Will not return due to poor treatment of staff.

Room /bed cleanliness Rooms not available until 6:30 we waited 2 hours

Place was very nice mostly the view i had in my room

Yes

We did not have breakfast

First time i see breakfast is not included in hotel elevator r old you keep waiting give you two star just far a view

Always stay at this hotel when in Niagara, nice rooms jetted tub, clean

Perfect hotel to visit niagara fall

Yes

Beautiful, stunning views! Wonderful hotel and restraunts. Very nice, accomodating, thoughtful staff!

Clean, spacious room. Check in line was very long but moved quickly. Friendly staff.

!

Room was comfortable, staff were great.

Good service, room view and indoor accessibility

Staff was friendly. We had off lot parking and the staff was very quick to have a shuttle ready for our arrival or departure from property.

Did not have the pkg that included breakfast so we ate elsewhere. The only thing l disagree on is the in room bottled water has a price on it , it is $6.00 if you open it , that is a terrible price to charge people, other then that everything was great

Hotel and staff were amazing. I wish I knew her name but when we were checking in the line was long and she stayed and talked to us and gave us all the recommendations! Perfect location and if you didn't want to go anywhere staying at the hotel was perfect!

The room is clean, well managed. However the dinning is very misleading. When you are checking in, they tried to promote this two ppl dinning buffet package. Then when you called again, they said they don’t have buffet restaurant , but you can order whatever it’s on the menu, treated like “buffet”…. Such confusing and misleading.

Everything was great

While the facilities were clean, and beautiful. Management out right lied about about a Date package they had talked us into, they made it sound soooo good, and we ended up charging us, hundreds of dollars more. Our 25th wedding anniversary weekend turned out to be a fiasco. We will NEVER return to this Hotel again.

Everything was perfect

Great location and view

Great!

The room was not in the greatest condition. Some of the sheets had dirty sticky stains, the panel for the washroom curtain was broken and the shower-head in one of the rooms was also broken. The pool was filled with chlorine that was burning to my eyes and my children’s eyes. The staff was friendly

Room was clean and staff was great

The room was clean and the staff was very friendly!

TERRIBLE Customer Service. I also recommend DO NOT BOOK with Expedia. Neither party with take responsibility. Fallsview Casino was hosting a Comedy Show. This was the reason for my visit. Less then 24hours prior to reservations the Comedian Show was cancelled. The Comedian Show was apart of the Hilton/Fallsvirw Hotel. They were aware that the show was cancelled less than 24hours prior to the show. The Comedian needed emergency surgery. I request for a refund. They denied my request. Because we booked with a third party they will not honour the refund and Expedia will not do anything about it as the funds were already released to the hotel. We booked with 5 friends, they however booked with the hotel. The hotel hi lured them a 1 year credit on the reservations however would not honour the same with us. It’s not being disputed with the Credit Card company. I don’t recommend staying here . Find a different place that offers better customer services in case of last minute changes that are beyond your control.

Reasonable clean

Had a city view and although it wasn’t a fallsview, it was still a nice view!

Great location and view, but to watch tv was extra ? Not sure why

The Room was not as good as previous times at the hotel, had a problem from the start, as the fireplace didn't work and had to be replaced! Paying to see falls view and got city view instead!

We love this hotel and always get the same room (king bed, jacuzzi tub, US falls view. Never had a bad experience here. The parking staff were absolutely amazing.

Eh

Excellent customer service from the Staff at the desk

Did not get breakfast

Expedia sent a confirmation email showing lower parking fees, but we were charged more at the hotel. We were told Expedia hasn’t updated their fees, which was frustrating. There wasn’t even one complimentary bottle of water in the room. Charging $5.99 for a basic bottle of water is excessive, especially when elevator wait times were 5–10 minutes each way. Going down just to buy water felt unreasonable. The TV guide also wasn’t working. Overall, aside from sleeping in a very average bed, the experience didn’t justify the price. I’m not satisfied with the service for what we paid.

The room was clean and just as described. We absolutely loved staying here and would again!

My husband and I stay here every winter break as a one night getaway. Great room with a view of Fallsview casino. Staff is friendly. We love that this hotel is walkable to everything. Even has an overpass to get over to the casino and shops without having to go outside in the freezing cold.

All was good. The lighting was poor in the room 4659. Not a big deal. WE WILL BE BACK!!!!

The room was clean, although we personally don't like the windows of bathroom opening into bedroom (no glass for premium fallsview two bedroom suites); however, the suite was newly renovated. Overall we always enjoy our stay at this hotel because it is conveniently located, well kept, and staff is very friendly. However, the temperature controls in the room don't work, we wanted the temperature to be 21 C during night, but it stayed 22.5 C throughout the night, even though I turned the thermostat down to 19C. So it was warm to sleep, but we managed to catch some sleep. Other than this, overall a great stay, and special thanks to the friendly and kind staff!

Clean rooms and friendly staff

Great views

it's the perfect cozy escape with stunning views and great amenities.

Everything was perfect no problems. We are going back.

Amazing hotel

Room was neglected, old furniture, room darkening curtain panels with holes, mattress too soft and feels like it needs to be replaced. Certainly would not recommend.

Parking was anoth

Room was spotless, staff was great

No one offered breakfast. This is a typical example of taking a lot of money and offering very little in return.

smoke detectors were going off continuously throughout stay. In the middle of the night and during the day. While I understand that this is kind of out of the properties control. It was still an inconvenience that woke me up out of my sleep in the middle of the night. Then I was afraid to go back asleep. Then the next day the fire alarms were going off again. I guess it’s better than being burned alive but. I spent a lot of money, they could have at least offered free parking for the inconvenience. I tried calling to speak with a manager but was transferred to an extension that only rang and rang.

Excellent hotel super recommended

Disappointed by the room. I found a hair in my bed and two in the shower. There was a weird stain in the couch. For the coat of the room, I expect more I dislike the 4pm check in. Having small kids, we are up quite early and out the next day. Would appreciate an earlier check in to in theory, enjoy the room

Extremely

Love it as always. Thank you for installing a sign, giving direction from casino to the hotel. The sign may need some light after dark.

All of the above

Staff very friendly and helpful, thanks

Nice room with fallacies and great location

.

Great location very convenient and connected to the casino that was a plus,

Despite having made a reservation, they canceled it without my notice to accommodate another high-paying guest. We were left with no room that night. Very horrible staff.

This Hilton is so clean and the staff are great. The location was excellent, as we stayed for New Year’s and it’s in walking distance to everything. The pool area is beautiful but a little bit chilly. The views from the pool are great though.

That being said, the features in the room just need a little updating and it would be A+ :D

Super location, very nice hotel

La habitación estaba limpia, el personal muy profesional, los restaurantes todos excelentes

yes amenities were great

The place is excellent but the parking is soooo expensive and its not within the perimeter..You to take a shuttle to get your car. Its a joke for $66 a night.

Room condition looked unkept. They downgraded for an available room. Paid 800 CAD which is to much for a dirty rooms with minimal accommodations.

smooth check in

Very clean

Close to falls

The best hotel experience we ever had!!

I was bounced back and forth between the hotel (Hilton Fallsview, ON Canada) and Expedia. Spot with four staff members, two per company, all four said they wound be please to refund the stay but no one did. A credit or the opportunity to differ the trip was not offered. Horrible experience.

The shower head was very slow flow at room 1203 We need to take showers in the next room we have 1202 !!

Staff friendly and helpful

Good quick and comfortable

Clean, secure, . Long waiting line for checking in nedds to be fixed.

Hilton Niagara Falls/Fallsview Hotel & Suites offers a great location with beautiful views of the Falls, which really adds to the overall experience. The rooms were comfortable and spacious, and the hotel has plenty of on-site amenities, making it a convenient choice for a stay in Niagara Falls. While the property can be quite busy, especially during peak times, the views and central location make it worthwhile. Overall, it was a pleasant stay and a solid option for anyone wanting to be close to the Falls.

The room was not cleaned well, there was old food in the fridge, wet markings by the television table. One lamp next to bed wouldnt turn on.

Fresh and good

Hotel was very clean and staff pleasant and helpful. The parking daily rate is a bit high. Walk to casino and restaurants was convenient. Would stay again.

We only stayed one night. Room was nice, sevice at Wildflower was great and nice clean hotel

The only thing is there TV. They should have a smart TV where u can connect your phone to the tv just like other hotels

Nice

Superb stay

It was great!! Clean room, and great dinning options near!!

Improve the absolute over priced parking rates your hotel charges , there is no other property that charges these rates in your chain , from Toronto to New York , this is just a money grab for the hotel

Awesome place to stay!!!

We had a nice stay.

Yes it was a great stay.

Very clean. Great views. Really nice stay.

Great service. Beautiful and spacious suite. Clean and comfortable. A great view of both falls.

no breakfasts

I have a big problem paying $50/night to park 2 blocks away in Lot Z. Especially when there was $10 parking literally right across the street.

It is time for an update on the rooms.

Check in was busy but front desk staff handled it well

The staff were all great and very friendly. Despite the long line ups at check in, the front desk staff were quick and efficient. The room was clean and well stock. Where it lost a star, is that there isn’t adequate shelter if you end up having to park offsite (indoor lot always seem to be full) while waiting for the shuttle there’s no protection in wind and rain just a little wooden open shed like structure.

Room was in a non smoking area but smelled like smoke. Bathtub was so dirty Would not stay here again

The wind leaked through the window at such a high rate that the curtains blew as though I opened a window in the middle of a winter storm. It was so cold and draftee in the room that my husband and I couldn’t wait to leave. It was so unfortunate because we loved the hotel up to that point.

Everything was good, but the wait for table servide was long

They need to work on the part of the hotel in the south tower the rooms are run down and SOOOOO HOT NO AIR CONDITIONER it was horrible

Excellent amenities and perfect falls view room. Will definitely recommend

Improve your pricing , don’t take advantage of people having to park at your facility by overcharging for parking , $50 to $75 a night is not good

Room as clean but knobs for aide laps were broken.

Everything was good.

Clean room

We are staying for 10 years in this hotel and take the same kind of suites. This time we stayed in a very nice renovated suite on 48th floor, everything was great. What I would improve: install the door between 1st bedroom and common area and put a locker on toilet door. Other than that it's nice renovation, it was very pleasant stay, everything was so new and polished and we had an amazing view, so we had an amazing after Christmas weekend 😀

Very friendly and helpful staffs

The room is very clean. Staff is nice. Only the WIFi connection is not working that well.

Cleaned room and perfect view of Falls from the room!

All staff and personnel in all areas&stores were very polite ,helpfull and professional .ThankYou🙂

The bathtub was peeling off badly. There was no shampoo and I had to talk to at least two people to get it.

No Water in Room! No View to enjoy! Parking was very big issue.

Great view and the jacuzzi tub was awesome

Great

Yes, Breakfast is good but service is slow. Wee are waiting for long for breakfast

It is not a first time when I've stayed at Hilton Niagara Falls/Fallsview Hotel & Suites. I always love to stay here when visiting Niagara Falls! I love it for the very convenient location, which allows to get Casino and Theaters quickly and comfortable (especially in the wintertime). The staff is very friendly and helpful; rooms are very clean and well maintained; great view at US and Canada Falls! I’m glad that Hilton has 2-bedroom suites, which I’ve booked when we stayed at Hilton with my daughter’s family recently. I also like Hilton for the reward program and different promotions. I love the online check-in system, very easy to follow the steps. Thank you and I will be back again and again!

Room was clean and comfortable.

Friendly staff everywhere. I really had a fantastic experience, and I am amazed with the skyscraper style hotel!

Staff was very friendly and welcoming.

Everything is great.

It was a pleasurable getaway

Should have just went for the cheaper options.

We didnt have breakfast there

Excellent services

Heater in room very noisy . Heater at some point stopped working. Pool had too much chlorine.

I only give four star because check in times take more than half hour.

Staff were not helpful at all

39th floor hallway was quiet, however had an adjoining room and the "neighbors" there were quite noisy. Overall was a good stay 😌

Clean room

Room was clean a litle smaller than expected but nice. Staff was very friendly

Excellent service, accommodation

Little more choices for breakfast

There was hell of a noise from washroom commode and also few drunkards shouting in the middle of the night on 14th floor was so disturbing, could not sleep peacefully after paying 270 bucks per night and 90 bucks for parking.

The receptionist is good. The lobby is pretty. The location is good. I booked a room where has both falls view. But the facility in the room is poor and needs to be renovated especially the bathroom. The water faucet is very difficult to control as it is very old so that there can’t get hot water in the winter time. It is very ridiculous and frustrating. Also, the bedding is poor. The mattress seems too many years ago and it is too soft to sleep on it. Overall, not a good experience for family traveling.

Our kids enjoyed the pool! The water temp is just right.

Nice overall experience, room was clean renovated , staff were helpful , we didn’t get to experience the breakfast but we will next time. We will be back again

We had the fantastic view of the falls.

good

Internet reception important for Data too. Still we need for very short period.

multiple restaurants, beautiful view of the falls, friendly staff

Yes

Great!

Everything was perfect!

We asked but they said no breakfast is included. In addition we were in mid tower and it was hopelessly hot and they gave small fan. The amenities like dental kit was not there.

Room sheet had stain on it, no locker in room, no closet, will never again go there

Went for my anniversary. I requested for the falls view and it was only the corner of the falls view. I mentioned it to guest services and they were able to upgrade me to a different room with a clear view of the falls. They were quick to resolve the issue. Happy with our stay!

Friendly and helpful staff everywhere! Beautiful clean rooms and pools! Efficient check in and out!! We will be back!

It was a pleasure to stay at Hilton Hotel. Very clean and the staffs were wonderful. We will definitely come back.

Clean room, amazing view, easy check in and out, digital keys were a godsend lol

The room was clean and well maintained, which I appreciated. However, my experience with the staff was disappointing. The reception staff were not very friendly or welcoming, which did not create a positive first impression. Additionally, the restaurant staff appeared rushed and not particularly friendly. While the food was acceptable, it was quite expensive and did not feel worth the price. Overall, while the cleanliness of the room met expectations, the level of service—especially from front desk and restaurant staff—could be improved. Sattar

Clean rooms good staff

Thanks to all

Room was worn and tapes and Beth fixtures were loose and did not work properly. Not worth 350 a night

Very convenient for the occasion i was attending.

We had clearly asked for one pillow, one blanket for the pull-out bed, and two towels, as we were trying to sleep. The housekeeper arrived with only a blanket and seemed surprised when we mentioned the towels. We waited another 5–10 minutes for towels, after which he said someone else would bring the pillow. No one ever showed up for the rest of the night. We booked a $350 room that was supposed to be prepared for five people, yet we were forced to sleep without pillows. This is completely unacceptable. The hotel ignored our repeated requests, and the front desk staff showed no concern or urgency regarding the situation. This level of service is extremely disappointing and reflects poorly on the hotel. Spoke to Mohit and he was not helpfull, and some lady on front desk, not helpful or not providing the services we paid for , Will Never go there again

Great view from the room and clean room

i was double charged for dinner although i purchase the meal packaged. have to run around between front desk and barsa restaurant rather than for the restaurant staff to talk to front desk. i told the waiter i have a meal package and still got the bill but i put it on my room because i knew i have to deal with it after. For breakfast the choice was limited and expensive for the price $5 for coffee! Our friends that came after us at 8:30am could not order bacon with their breakfast as Hilton said they ran out of bacon.. a 4-5 star hotel ran out of bacon.. unbelievable. Front desk staff name Al, he is the guy that make me run around to restaurant and back very argumentative, Al need major training and is the worst. Michelle and Janelle was very good very professional. Michelle call the restaurant staff cleared it up and reverse the charges. Janelle checked us in and was very pleasant.. and everything i asked she does including booking the restaurant. Al should not be in the front desk, he does not have a can do, customer first attitude.

Everything was okay, just if they can improve the wait at check in

When I booked it, the breakfast was included but when I checked in, the staff said, breakfast was not included. Otherwise, cleanroom, staff ok.

Good

So where do I begin...we booked a room on Expedia only to get there and the rooms no longer have fireplaces. They upgraded the rooms but no overhead lights so the rooms are very dark. Next if you are from the US don't take the extras for the dining rooms. They $120 plus taxes so you pay $136 and get the vouchers. At dinner they charge you the full rate, charge a local tax, an H.S.T. tax, 18% gratuity then they take off the voucher so you still owe $55-60 for dinner.

The view was exactly what I hoped for and the price was great. The room was hotdog shaped though, and the wind through the door to the first bed was very noisy and kept me awake. If you opened the door the noise stopped. Very disruptive for sleep.

Clean r

The room was clean, the view was AMAZING !!!!. The staff were friendly. The restaurants were great. Corso we had our anniversary dinner and they gave us an anniversary dessert. The overall stay was 10 out of 10. Will definitely be coming back again, especially for that view. Thank you Hilton.

Bathroom faucet was horrible and hot was on the right. Parking is a total gouge.

No included breakfast. Low shower pressure.

Sraff

All was amazing

We were upgraded, which was nice. I found things floating in the hot tub. That was very concerning. But my room was amazing. Otherwise what I saw floating was gross. I did not bother bringing this up with the hotel but I immediately got out of the tub.

Friendly courteous front desk service. Room was fantastic (renovations look amazing) - 2 room suite North Tower

Get there early too. The check-in line was so busy on the weekend. I had to wait 20 minutes in line. Around 3:45pm

Nice views. Hotel was close to everything. Only bad thing was the on property parking was full by 4pm so we had to park at an off ite lot and still pay $50. I would hve

Couldnt sleep most of the night because you could hear the next room people talking all night

We enjoyed our stay at the Falls view Hilton. The reception at check in was very helpful and accommodating. Our room is nice and clean, and has a gorgeous view at the Canadian side Falls. We recommend this hotel.

I loved my first experience at Hilton, and how much things are accessible

Yes

Furniture in the room is dated, rooms need a facelift.

The rooms were nice and the staff was excellent. Hotel was connected to shopping, great restaurants and to the casino without having to go outside.

Very welcoming👍

Staff was very friendly

Comfortable

Clean room, cooperative staff and great location

Excellent

Loved our stay at the Hilton Niagara!

Everything was perfect

The room was very clean and comfortable we loved our stay and will definitely go back and stay there

Yes

Room did not get cleaned on our second day.

Beautiful room and clean and stocked

Kinda low grade for a Hilton

The room had a great view, and very clean

Room was nice and clean however rooms are getting outdated in my opinion.

Was a very good experience. Highly recommend.

Staff were very pleasant, however they could have used one more person to check people in as the waiting time was rather long.

Many shops and restuarants were close

Nice room

The room was beautiful and clean I hope I can get the same deal again 😀

Everything was amazing except for the burn hole in the sheets and the dirt that came out of the jacuzzi tub when we used it was nasty which was one of the main reasons we booked that room.

Awesome room, close to all amenities and attractions and super friendly staff.

Staff were friendly and accommodating. Hotel was very clean well run quick service will definitely be coming back.

AI upgraded our room for us he was lovely to work

I was 1st told via email that parking was $50. The email did not stay. Parking was $50 offsite when I arrived and was told it was 80. I was a little upset after waiting in line for over 30 minutes to check in dealing with chronic back pain and using a cane to get around seeing that know body on the floor or the woman who is checking to see if I was a gold club member or a special member

the hotel was generally clean and the staff was very helpful

All was great.

Yes and yes, bit of a wait to check in

Front end staff was very courteous.

Amazing room, amazing service and very welcoming staff.

Toilet didn't fill up with water very quickly so it wouldn't flush sometimes. No make up room after first night.

The flush in the washroom isn’t working properly, and the elevator in the South Tower is also not functioning well. We had to use the stairs instead.

Room not clean

Yes all fresh

Nice room, great view , clean hotel

Room was spotless

Elevators not working

Everything!! Good room location staff!!

Room was very clean,maid made the bed every day for us

Perfect

Very clean room

I have extended my stay for one night extra at Hilton Niagara Falls. On the first night I got an upgrade to a senior suite which is amazing. On the second night I couldnt stay in the same room so I got the king room with jet tube with a Falls view. Compared to the design of the suit I stayed in before this room needs renovation. The bed was very comfortable. But when I turned on the jet tube some dirt started to come out and I didn't use it anymore. The next morning there were bangings and drilling in the room above me that woke me up. I complained and got like half of the money back of the room. The hotel itself was nice but I guess I was just unlucky that night/day.

I have got an upgrade to a suite on the 44th floor. This suite was amazing with a very nice view of the Niagara Falls. I love the jet tube and the way that there is a window where you can watch tv while you are in the tube. Breakfast was amazing. I highly recommend this hotel.

Room overlooking falls had peeling wallpaper , body wash provided by hotel was empty , not checked when room was cleaned

We had to stay in line for 30 minutes for check in, they had us park our car far from hotel so we always had to wait for shuttle whenever want to go out and charged heavy parking prices, in the morning we waited 45 minutes for elevator on 22nd floor and ultimately we took stairs to go down from 22nd floor lot of other people also had to take stairs

Spotless room, fantastic view of the falls, and excellent customer service from Diego!

//

Clean and convenient

Fire alarm, checked out within 3 hours

Room clean, staff great

Love it .. not the first time there .. won’t be the last

Clean room with excellent view, staff, amenities and proximity to the casino and other landmarks.

I was upgraded due to the hotel not being very busy, so I ended up on the 31st floor with a view of the falls. There was a long line for check in, but each check in was approximately 4 minutes, so not actually that bad of a wait. I felt like it was very efficient given the volume of people checking in.

Great view, Courteous and helpful staff

Staff staff staff

Charging almost $50 per night to park a car is beyond the pale. My safe was locked and I couldn’t use it. The construction noise was horrible. Water was turned off without notice…and no notice of when it would be back was given Temperature in exercise room was unacceptable and nobody did anything even after 4 complaints. So if exercise in a room at 76 degrees F is your thing, go for it. Room service prices were ridiculous Nobody owned any problems. We were ignored. I will never be back there. I suggest if you read this, go elsewhere.

Overpriced breakfast. Had eggs benny. Exactly two eggs benny with 8 quarted rosted potatos. They charged for coffee and it was terrible coffee. Had better breakfast in kom and pops restaurenats for less.

The view was only small corner and not what was expected.

clean room

Everything was to expectation.

We were told we could be moved but we had already moved. From the previous room due to an issue with the dead bolt lock on the door. Staff was very courteous and professional. The room was clean and spacious.

Yes , the only issue we had was there was no hot water at 6:30 am .

All was excellent and we had a fantastic view of US and Canadian falls!

This was a double queen room that sleeps 4. There was only 1 coffee cup and 1 chair in the room.

Clean

No complaints, clean room, the updated decor. Excellent price.

Overall good stay

Elevators did not work! Waited over 1/2 hour and only 1 elevator was working! On a good note beds are super comfortable .

We had a wonderful stay. The room was spacious and clean. Definitely five stars.

Very convenient

Room was okay staff was friendly however my card wouldn’t work on the machine for some reason so maybe bring extra forms of payment in case or ways of payment for deposit

The room was spotless. I forgot an insulated mug by the pool and the lost and found was able to return it to me even before the pool was reopened. Wonderful!

Beds weren't as comfy as the last time we stayed but overall a good experience.

1

All was 👍

The great thing we got a free room upgrad and ended up on floor 32..view was amazing, the housekeeping staff went above and beyond and the front desk staff were helpful and very friendly

Good

Amazing views and convenient location.

We were upgraded to a room with a better view. The customer representative were friendly. Thanks for Hilton Fallsview and Expedia.

Peaceful stay

Room was adequate. Very clean. Great view of the Falls. Reception staff were efficient and very courteous. Very busy amount of people checking in on a Saturday. The staff were very friendly and accommodating.

I liked that it was close to the Falls and we did not have to go outside in the winter.

I have been a few times in this hotel and I can see quality regressing. They rarely give you North building. I specifically asked far from elevator they gave me just by the elevator. I has to change room and the new room in south building was told it is too hot but leave the window open. Sure enough the room was freezing cold even I put temp on Max did not help. It was one night I did not want to switch for the second time. I am a HH member and felt being neglected. I don’t plan to go this hotel anymore.

The room was amazing, a gorgeous view of both falls. Clean, and no complaints. The jetted tub was an awesome addition. We had a great time.

👍

Parking Clean room

You guys gotta figure out the check in line it took 45 to check in

At first they gave us a room without the whirlpool but i booked a room with a whirlpool, so they moved us but it was old room, no hot water, and wet floor. So they moved us again but without the whirlpool so they said they will give us $50 credit but didn’t get it at all

Room was looking old Oldest one I been to here Pool was burning our eyes Children left crying because eyes were burning. Chlorine levels may be to high. Did not gave this issues last 3 times.

We didn’t feel the room had adequate lighting from the small fixtures provided. Also there wasn’t a closet to hang clothes just (3) pegs on the wall in the hallway where we hung our coats. We ended up living out of our suitcases which is not optimal for a 5 day stay.

Great friendly staff and the fact that we were upgraded to a room with a view of the Niagara Falls

Clean

clean rooms great pool .

The room was far above my expectations. Five stars to Manager Malissa for her patience, professionalism, and knowledge of the things to do, parking, surrounding activities as well as places to eat and entertainment. We had to cut our vacation early to get ahead of the snowstorm. We are coming back at the end of January. Thank you to my Hilton Niagra Fallsview famiy....

Everything was good

Yes

This was not a Fallsview and shouldnt be described as one. There are buildings in front of the view that definitely take away from the view. The water is farther away from the hotel and while there is a view of water it should not be described asFallsview

very good all around.

Friendly staff. Clean room

Beautiful room and great views of the falls!

Love staying here, recently had a poor experience with the room we were given. The suite had water damage in multiple areas and the springs from the mattress have definitely given up. Staff was friendly as always and the new bar is great!

A great stay at the Hilton. Very clean property and room. Staff at the front desk were very approachable, helpful and friendly.

Elevators not working, had to wait 20 min for an elevator,ice machine not working on multiple floors, vending machines not working, loud construction going on, room fridge not working, over priced parking. Horrible experience. Have stayed her multiple time but will not be coming back. Would sooner spend my money on a different hotel

Staff

Room was not clean and we pay extra for jumbo tub but cold water not working just hot water so bad experience this time. We are a regular customer but this time terrible.

The Bell hop helped me move from the south to the north and refused to take a tip. He was extremely friendly and very The North tower rooms are recently redone, smaller and strange lighting, they are extremely dark and only a couple lamps in the bedroom area illuminate the entire room. The hallway leaving from the front door to the bedroom was extremely dark in the evenings. I stayed in a Fallsview room and the view was fantastic, hotel was clean and workers were all pleasant.

Elevator down call button not working Thursday night. Waited 10 minutes, walked down via stairwell to floor below to meeting family complain about the same thing, waiting long time. Ended up walking down 16 floors to just barely making out dinner reservations.

The room was very clean. All amenities were in the room. Very comfortable bed

Besides that the room was mordern , clean . But to be honest ,team hilton you guys need to have more staffing during this time of year, its holiday season . Espcially for customer who have issues should have a separate desk. This caused alot of waiting for everyone. .

The hotel met our expectations. The rooms do need some updating as they don’t seem as up to date as the rest of the hotel, but we didn’t go for the room, other than having a direct view of the falls! Our last night there the smoke detectors went off stating the all clear so that was slightly alarming to wake up to, but we were assured everything was fine. We would definitely stay here again. The walkway from the hotel over to the casino was super handy to stay out of the cold and there were good food options as well at the casino. Highly recommend Tim Hortons for great coffee and food!

Our whirlpool tub was not clean. It had hair and stains from the previous client

Nice room. Great view. Room service was great. The live music was all good.

Great location

A great stay. Room & view were awesome, clean & comfortable. Location is perfect. NOTE - Review requires I rate the free breakfast - but I wasn’t aware of it, not mentioned in documents received nor during check in. Perhaps it’s an app review glitch, but sad I missed out if it was included

Gorgeous view. Beautiful lobby and shops downstairs!!

Super long line up

My bed was made upside down. The sheet tags were in my face, my fitted sheet wasn't a fitted sheet it was just a regular one, and the tub didn’t hold water with the stopper in either position. Also the shower door was so tight I thought the door would break when I opened it

The hotel was great and loved the room. It was the $40 for parking per day which will make me reconsider staying.

Deadbolt on room door didn’t seem to work properly. Love the checkin / checkout and digital room key feature Hilton app. So easy, and let us avoid a long queue.

The shower door didn't close fully, so the water leaked all over the floor. The toilet made loud noises at night. Finally the hotel room door was smaller than its frame so the light shined into the bedroom.

Never had a working tv. Staff got it to just channels with a universal remote. No menu or options to select movies or log into Netflix

Super clean and spacious, nice falls view from the room

The employees mentioned that you need to have a reservation for the pool area, but that was not enforced at all. Additionally, when I asked, I was told there is no parking for electric vehicles. But I asked later to the parking attendant and there was EV parking. The parking is kind of expensive, but you don’t have many other options for overnight in the area, it seems. And our view from our window was blocked by other hotels. I would stay at a different property next time.

Room was very clean and all staff were very pleasant. We had a great night's sleep too great place to stay when attending a concert.

When paying good money for your facility i expected better customer service. We will not return . Lloyd Cripps

Stay would have been excellent if they had hot water in the room. It is a good thing we did not want to shower. Otherwise the room was very modern and clean, and the temperature control was good.

Easy to get to ever where

Tv had no channels working. Parking is far too expensive.

clean room and amenities

Spent my Birthday alone and it was amazing

Good location for the event

Check on , only 2 people working at 7:00 pm to check guests in. Room, dirty rugs, need replacement!!! Sink- clogged. We’ve been coming to this hotel for 15 years and I think this is our last visit. Too expensive for that kind of service.

Room and staff were fine. The parking was the main issue. Charged $90 for two nights, was told it was same pricing off-site. But after going for a walk saw at least four places around there that was $10-$15 parking, felt like I got scammed tight away. That and the fact that the trollies weren't available because the bus boy service had left for the day. Hotel was fine but the parking thing was a bit of a big deal to me as it was first impression.

Good property for the price but very dated, dark and not as clean as could be.

Everything was great, we enjoyed our stay

Yes

Yes

Nice room but the light plug in are loose , no place to use laptop if the plugs are worn out, the shower took 15mins to heat up. Nice view. Room service was meh. The food was bland.

Great rooms, nice staff, accessible to many restaurants/ casino

This our second time staying here this year. It's absolutely beautiful. The rooms, staff and the hotel are amazing. It's right across the street from the casino. It's close to everything Clifton Hills, shops, restaurants and the falls. Definitely making plans to go back.

Great rooms great views

Staff is also lazy at the counter for check in and not cleaning rooms good.

Our stay was fabulous! From the moment we pulled into the parking garage and the attendant showed us where to park ( he had us instantly laughing), to our speedy check-in, we couldn't have asked for a better hotel stay. The hilton is top-notch. We never had to leave, everything was within a few steps, amazing restaurants, starbucks, and the concert hall & casino. So thrilled we picked the Hilton to stay at, and will book all future stays there as well!

Clean and affordable.

Loved the gym and pool!

Clean ! Nice view

We are just back from a weekend in Niagara Falls and as a Hilton honors member of course I stayed here. Hotel was very nice. Lots of dining options and clean room was very nice. The only thing that was annoying was the elevators were getting some construction done so very slow - just a temporary problem though. The thermostat in the room was annoying because I like my hotel room on the colder side and in November only heat was an option. You could turn off the thermostat, but the room was still quite warm for my liking. Breakfast was great in the Falls view on the 33rd floor. A great stay!

We had a great time 99% of the time. Room was immaculate, view was incredible, we were very happy. However check in was less than pleasant. I have to question the decision to have everyone check in at 4:00pm? That was the only thing that really had the wife and I completely perplexed. There had to be 200+++ people in that room waiting to check in. Can this not be staggered? Now I would go back, I dealt with it. But you better believe there are people in that line who would simply never use you again, quite honestly that's a fiasco. Staggered entry is a must for a hotel of this quality. If this is a management decision, I'd honestly be looking at promoting someone else.

The hotel was great, and we received an upgrade to a view of the American Falls. Great location! We enjoyed the pool and hot tub.

Check in a was a little slow as there was a long line, but the room is spotless and the view of the Falls is awesome. Elevators are also a little slow as one is under repair.

Clean rooms, amenities

It was a great stay ,, the only thing we dislike is the onsite parking!!!!

Everything was decent however there was a elevator shutdown plus some renovations taking place hurt the rating

Rooms were dirty

We had no hot water from the shower from the moment we arrived until the day we left. We could get hot water for a bath but once we turned on the shower cold water only. We were never notified on checking in. No compensation for the inconvenience. Keep saying they are fixing. 3 nights spent there and little disregard to a big problem. 4 elevators and only 2 were working. I will never go back there again.

Everything was excellent except the phone chargers. Other then that the room was spacious, spotless and wonderfully quiet with a beautiful view.

Not exactly a good evening no view Canadian falls and had pay $90 for parking

Room 1812 had a good view, but was located next to the pool. It was noisy as the pool is open 8am to 11pm. The smell of chlorine permeated the room and was quite strong. Check in line was extremely long, took over 40 minutes on a Sunday. Avoid rooms 1809 to 1812 to avoid noise from the pool and the chlorine smell.

Staff was amazing

everything is good

I didn't have breakfast, you need to put an N/A option.

Our room was fabulous, our view was amazing, everything was so convenient. It was a wonderful stay

Clean staff was good

Bathroom wall was deteriorating. Elevator wait time was high. Requested for slippers and waited for hours , no one showed up.

Breakfast restaurant has poor selection and very very expensive The food was 2star not recommended

The food was average.

Clean rm..ok.view

Clean, newly renovates. We had a premium view and it was spectacular. We had fro t row seats for the fireworks at 8. The keg is in the same building-always a fantastic meal and you can take the bridge across to the casino without having to take one step outside.

Everything was amazing. From check in to check out! This was our second time staying here and will be back again!

Parking is an atrocious added expense (>20% of the cost of the stay), off-site parking was not accessible for my elderly father (and there was nowhere for him to wait), thermostat in room didn't work, faucet in bathroom had no hot water, "no view" means "no daylight", etc.

Excellent room and magnificent view.

TV wasn’t working, room had a foul smell. There was no hot water. Elevated were taking too long and one was broken in south tower. There was hair in the hot tub.

Stunning hotel ! I’m coming back for sure!

The water in the hotel was cold, you couldn’t shower and we waited 20 minutes for the elevator which never arrived, so a custodian took us to the service elevator, and we had to use the stairs a few times. Absolutely horrible stay!

All around the property room and staff were exceptional.

Was ok but dated, a lamp didn’t work, taps didn’t flow, dated and noisy

No breakfast was included. No Netflix or Apple TV, the hot tub didn’t work. Your paying for a bed & the view. Very average experience, will not be returning.

Room had amazing falls view and was clean. However 2nd tv in room didn't work. But didnt really care because we were too busy to watch it. Hotel beds are super hard and not very comfortable.

It was very nice thank you

Enjoyed our short stay, will be back!

Clean room & wonderful and accommodating staff

We lost our reservation at the steak house because it took over 30 min to get an elevator. We are on the 17th floor with my son. We can’t walk all those stairs. It was my fiancés 40th birthday we had a special table reserved at stk by the window with a view of the fireworks and we lost that table. We were 40 min late due to the lack of service and elevators at this hotel. Every time you left the room it was at least 15+ minutes to get a hotel

Even things in walking distance.

It has been 25° in our room since when we checked in at 4 PM and it is now 840 we got told by checking to turn off our heat to cool it down now we have to wait for maintenance to come up and check or some thermostat feels like it’s gonna be wrecking our whole night waiting around to just change rooms where it’s cooler

But wait, I hear you say, do the digital check in next time. I did, and the app then expressly directed me to wait in a line to verify my identification. The staff helpfully told me the app was incorrect, and I could have gone to my room, but only after the aforementioned 35 minute wait we had to speak with someone. I can't imagine a scenario where I would stay at this Hilton ever again. This experince causes me to question the Hilton brand.

Our room wasn’t ready, so we got a free upgrade. Awesome service.

The mid tower is centrally heated. Even after turning the heat off it was so hot and difficult to sleep.

Beautiful 😍 View from my front window to both falls

Great and fun casino stay

The parking attendant stated it was $40 for the first night and $80 to park the second night ($120 in total for 2 nights) in the Hilton garage. We thought this was way too expensive so we looked for parking else where for cheaper. After checking out we find out there is a free Hilton lot at the back of the hotel for guests. Not sure why no one informed us of this lot if it is for Hilton guests.

In my opinion that's kind of ridiculous, The money that's being made at that hotel and they can't simply mail a picture. We won't be back!

Surprisingly didn't realise you have to pay for water bottle which is priced at 5 or 6 dollars a bouteille. I was able to hear water rushing from upstairs floors for some reason. Not sure why. Stayed in the 45th floor premium room. Views are okay but I think it's pretty average for the price I paid. Hence Average rating. Your best bet to check others before making a decision.

Love the view from my room and Niagara Falls are beautiful both of them

Great views and great location

Love it

Elevators take forever to come to your floor. South tower and we took the stairs everytime after waiting at least 7-8 mins each time and then gave up. 14th floor.

Very clean

Very frustrated with these long waits and would have preferred lower floor had we been informed before hand of all your elevator problems.

The room was too hot, 27 degrees. Couldn't cool it down. Gave us another room and same thing. The phone didn't work to call for services. The door didn't latch on it's own, had to pull it shut every time. The food in the one restaurant was horrible and the service was very slow. The parking and shuttle service staff were great. Most of the people I dealt with at the front desk were also decent, other than 1 gentleman.

Very loud construction going on without any warning. Woken up VERY early with banging and drilling right above our room. Windows were dirty.

Check in was good .. but we had only lukewarm water in the shower for 2 days .. the room was clean and the staff were friendly and helpful .. but no one came to fix the water situation in our room.

The check-in process was long, very busy lounge. The hotel was great conveniently located. The room was very good. Only negative was that the parking was very expensive.

Vraiment Vraiment déçu du service du Hilton.

Ns

Staff was friendly and extremely helpful

Toom was very nice and clean.

Great stay at the Hilton! We booked a falls view room to see both falls during our stay. When we arrived, the room was beyond expectations! The staff was very cordial, friendly and helpful. Our room was spotless, the bed was very comfortable. Check in, check out and parking were easy. The hotel offers lots of amenities. I would highly recommend the Hilton Fallsview!!

Yes

We were fully satisfied with everything.

Great room and view was fantastic! Will surely be back again.

Amazing stay

The line up at check in was ridiculously long. The hotel tower we stayed in had 15 floors and only 2 elevators. We waited for elevators continuously and they would often be full when they arrived. With the big crowds at the hotel, they should easily have twice the capacity of elevators. Parking on location is extremely over priced at $100 per night. Save yourself some money and park across the street for $25 per night.

Clean room. Good location

excellent service and customer experience, rooms and shower were excellent.

The room is spacious, well appointed and spotless.

No breakfast

Rooms were wonderful, large and comfortable. We booked a falls view room and it did not disappoint. The view was better than I dared hope. My only issue was extremely long wait for elevators. One elevator was out of service which really impacted speed. I actually used the stairs from the 25th floor after waiting over 5 minutes for the elevator and beat my husband to the lobby.

Room was very clean big ,comfortable!!

Clean room, attentive staff, via messages, liked the live entertainment downstairs

Great view and amenities.

Hotel was nice and clean. Traveled with swveral families and it was refreshing that they were not "uptight" when kids were being kids.

Overall, our stay was nice, but could have been better with two things 1 - as a Hilton Honors member I checked in in advance, but the digital key did not populate and I had to wait in a very long line that I did not account for having to do and were in jeopardy of being late for our dinner reservations. 2 - the room was HOT. It was 74-78 degrees F and when we tried to lower the thermostat, it didn't work. Several hotel guests were commenting while waiting at the elevator that they were experiencing the same issue, which seemed odd. We called for maintenance and we were told that the hotel SHUTS OFF the AC this time of year and we had to request a fan. The fan made it slightly more tolerable, however both nights were very uncomfortable and we didn't get any rest. Also, the showers are very small. If you are a larger person, this room is not going to be easy for you to shower. I am not a large person, but once was and am sensitive to noticing these things!

New online check in process is game changer!!!!

The room overall looked nice, however there was no sound proofing whatsoever. You could hear everything in the hallways even a whisper. Whether people were talking, or it was the sound of the elevator it kept us up all night. The crack in the door was so large it also let all the light from the hall into the room so you may as well have been sleeping with the lights on.

Good

Room was spacious. With a view of Niagara Falls out a corner window.

The elevator service was terrible! It’s unacceptable to have to wait 20+ minutes!

The room had no air conditioning and was old and not clean. When my husband got up in the morning and went to the washroom there were 5 bugs on the floor. The staff did their best to make up for the room issues but sadly it was not a good experience

Clean room nice vew

Elevators were quick, check-in was quick. Good experience.

Our room (1526 in mid tower) had multiple deficiencies however. Of the three locks on the door (regular one operated by key, internal night manually operated deadbolt, and the night anti entry metal flip lock), only the regular key lock worked - both others were broken. The manual deadbolt lever just spun in place without locking, and the screws on the anti entry flip lock were so loose it would be easy to force open with one hand if someone tried. The closet had some loose drywall / punctures in the ceiling with a layer of drywall dust on the closet top shelf so it was unusable to put any items on. The TV did not allow any selection of menu options, so only way was to channel up/down to move through the lineup but could not use features to link our mobile device with our own streaming apps. The thermostat did not function and even with the unit set to off the room still was very warm (24C). We were also not impressed that there was no on-site parking available so we had to park at a nearby offsite lot and use a shuttle to go and come to the main property. The parking pricing was also very steep - $80/d on site and $50/d still for the offsite lot). Location of the property attached to the Casino, shows, restaurants and other main Falls attractions was handy. the other two taller towers probably had better views. The gym and pools were also nice.

Easy check in Great location

Room had no hot water evening and next morning. No conditioner available in room.

Staff was very pleasant, elevators were an issue had to descend 19 flights of stairs after waiting over 20 minutes. Jacuzzi tub was broken.

I expect a little more from HILTON.

All was good.

The shower was outdated and overall some TLC was needed within the room as it was showing its age. The room did have a great view with a wonderful layout.

Everything was great

The room was clean and the staff were personable. The elevators took a while though!

There was no water dispenser available on my floor.

Spotless room with a decent view. We really only used the room to sleep and a quick shower but it was great nonetheless.

Great staff very helpful

Everything was great

Shower was not in good shape, half the water came out of the hose. Otherwise, the property and room was great.

Jets were very weak in the jacuzzi tub, that was the only disappointment.

This is utterly ridiculous! They won't let me cancel, even though a family member is sick and hospitalized!

Great

It was okey but the heating is not consistent,

There were multiple large centipedes found in our bathroom.

It was lovely and clean great place to stay

Great place to stay! Room was clean and quiet. Everything is within walking distance.

The service is terrible, parking is brutal. Way overpriced for the service that is given.

We had requested a baby crib well in advance (both at booking and before arrival), yet it still took them 3–4 hours after check-in to provide it. We were forced to wait until 10:30 PM with our baby, which was completely unacceptable. To top it all off, a fire alarm went off at night. Everyone was running and rushing out, and the fire brigade arrived, only for us to find out it was a false alarm. It was a stressful and chaotic experience. Overall, the stay was far from what we expected from Hilton, and I would not recommend this hotel to anyone, especially families with infants.

The day going home , i couldnt use the pool cause they open at 1:00 on fridays , which sucks . Besides that everything else was good .

Ok

Was concerned about the water quality from the jet tub. Not sure if it is a pipe or plumbing issue, but there was discoloration of the water concerning the jet tub. So i did not get to enjoy that feature of the room.

Everything was very efficiently handled

The room was amazing as well as the staff I would definitely stay there again. The view towards the fall was incredible

Getting room upgrade was very nice. Front desk was great.

The hotel is beautiful. Rooms can use better cleaning, sink had so much mold. The parking is the worst, $40/day, $80/on weekends. Ridiculous.

They need more staff at the check in area

Amazing experience with the view of the falls.. Bed is so comfortable. Room is nice and close. Location is walking distance to the Falls and Clifton Hill.

Lovely Hotel, good amenities, friendly staff and great location

Room was nice and spacious,clean and good view of the falls. However parking is really bad. Hotel made us park in a separate lot away from the hotel then shuttle has to pick you up to get you to the hotel. The parking lot also charges you 60 everytime you leave the parking lot. Had to park at the casino as it was cheaper. Elevators also take a long time to come.

Yes everything was Very Good

Room great - staff all friendly but meal packages confusing!! Nobody at check-in wearing a poppy (despite box full of poppies at front desk) on weekend before Remembrance Day! Management quickly responded when I pointed this out so I salute them for that!

Great room, staff was excellent

However we did not use the additional space The inclement weather did not permit us to enjoy outside activities so we stayed inside The room did not have recent updates. The couch had stains and the mattress had been rode hard. The tv guide did not provide diverse channels. On Demand movies were $25canadian. The restaurants were extremely pricey (Wildflower Lounge Nachos + Lemon Drop + Green Tea Cocktail was $91 with tip) Every restaurant had a dark atmosphere. The parking was off-site. I could go on😔 I did appreciate everything could be charged to the room to have a smoother check out.

I do hate to mention this but when we visited the breakfast at the Hilton Hotel unfortunately we waited quite some time for a server to come and take our orders. Especially our drink order. I understand she may have been busy. I am hopeful during our next visit it will be better. Thank you!

No onsite parking. Shuttle in the cold from offsite parking. 1st room filled with flies in bathroom and on pillows. 2nd room had bugs in the tub. I have andbshowed them the pics. Gave us $50 off for the problems. Not satisfied. Mansi the mgr. Jen journey exp.

Excellent, ad advertised

.Absolutely. There was a minor issue with the TV that maintenance was unable to resolve, but overall, the room was excellent.

offsite parking for $62 in the cold and fallsview concert cancelled with no notification not a good 60th birthday.

Room was clean and the staff was pretty courteous and helpfull.

Yes, everything was perfect.

Tv remote didn’t work. Emergency evacuation sirens in the middle of the night. People slamming doors all hours of the night.

My friends had a dirty room and were moved immediately and the only complaint was a very clean room but there were stains on the sheet.Not dirty, faded as iff it did not come out in the wash.It is perfectly located to access the casino

Grandest river views over the hotel and conservatory. Raw and wild beauty.

Great stay

The room was nice and we enjoyed the location, but the sofa bed definitely needs an upgrade. It was uncomfortable and had torn fabric. Replacing it would make the stay much better.

I got upgraded to a higher floor with a better view, loved that!

It’s an amazing hotel to stay at

We enjoyed our stay. Great location. We loved the infinity pool. Easy access to all the restaurants located in the hotel.

Will never ever be coming back here as now I where to dry clean my clothes because they smell so bad. Management told me to relax and said it wasn’t a big deal.. 0/10 so many better hotels in the falls. Don’t do it they don’t care, they just take your money!

Comfortable beds Overall esthetic

Room was spotless. Staff was helpful and efficient. Location is awesome! We will definitely be back!

Did not have breakfast. Room was nice and had a great view

Room renovated. Very clean.

The best service and the room was clean well kept

Staff was very nice.

Room was clean.Staff were friendly and very helpful. Body lotion was empty, that was disappointing finding that out after a shower.

Yes

Room was less than clean, hair in the tub, no conditioner in the container, pillows were terrible, long check in line, no onsite parking. Parking cost was atrocious. Will not be returning when staying in Niagara.

The room was great

Let's start off with this place is beautiful.But the downfall is that you have to pay $55 on the weekend to park a block and a half away from the hotel. On the plus side to that there is a shuttle that brings you back and forth, but it's a little bit of a wait. They don't offer free internet like it.States, unless you're a hilton honors member. We got a king suite with a jutted tub and lets just say i wont make that mistake again.

My check in with Winnie was great. The room was excellent.

Great stay.

All good. Breakfast was very expensive though

Check in was easy and the staff were very welcoming. The room was clean and well stocked and the building quiet. It was a great stay. We really enjoyed our stay!

The room was beautiful and spotless the staff was wonderful

Rooms are very nice, & well kept. However, the Housekeeping staff do need to pay more attention to light switches in the room, as well as switches & vents in the bathroom. All three had a generous amount of dust & general use buildup. As a rule of thumb, switches & bathroom vents should be treat like a horizontal surface and wiped off every time the room is cleaned. Then it only takes a minute since there is never a build up. That being said, we will definitely be staying here again, and recommending it! Thanks for a wonderful stay on our 40th Anniversary. Lookin forward to our next stay in Niagara. :-)

Noise, construction, too busy & caotic

Great room.

clean room & very nice view

Clean and great room condition