Fairfield by Marriott Niagara Falls, Canada

Passable

They overcharged me Booking.com showed an amount but I was charged more at the hotel After check out I was charged again $13 and when I asked for the invoice they never emailed me back Poor service

Good

Good

The staff at the reception was exceptionally good in making sure all the requests are taken care of. Especially loved interacting with Samantha.

It was clean and updated

Very good

Great staff and great breakfast

Breakfast had a lot of variety, it was very good. The location was walking distance from all local attractions. The need was a bit softer than we're used to. Not a big complaint.

Breakfast had a lot of variety, it was very good. The location was walking distance from all local attractions. The need was a bit softer than we're used to. Not a big complaint.

Clean and safe N/A

Breakfast Spacious room Parking Lobby

Breakfast Spacious room Parking Lobby

Superb

Clean and safe N/A

The room was very clean and comfortable. The swimming pool is a nice addition, and the breakfast has great options. Overall a pleasant stay. Terrible experience with the front desk, very unwelcoming at check-in. The 200$ incidental hold on my credit card was confirmed and charged after my first night at the hotel. The manager confirmed a system error on his end, but so far it's been a month and I haven't received any refund, even after spending hours on the phone with the customer service. I do not recommend.

Terrible experience with the front desk, very unwelcoming at check-in. The 200$ incidental hold on my credit card was confirmed and charged after my first night at the hotel. The manager confirmed a system error on his end, but so far it's been a month and I haven't received any refund, even after spending hours on the phone with the customer service. I do not recommend.

Great staff and great breakfast I couldn’t sleep at night because of loud sound that comes from the air conditioning

Nice clean well located property with all needed amenities. Breakfast was good. Overall a great stay. Ms. Satveer at the reception desk was amazing, helpful and polite in communication when we went to drop the luggage as we arrived early, she helped us to store the luggage. Good work by the staff during the breakfast time. Thank you While checking in, Mr. Brian was at the reception desk. I provided my passport for identification but he still kept on asking for local address proof. I asked him how the property deals with international visitors which he never answered and I felt he was harassing us just as we are not from Canada. It was very strange and humiliating to stand at the reception desk for around 10 mins before he gave us the keys. The Management should look into this and teach the staff how to behave and deal with customers. Marriott is a well known brand and employees like him leave a very negative impression on the customer.

Exceptional

It was ok.

Convenient, 15 minutes bus ride away from Go Station. Walking distance to both Clifton Hill and the Falls. Room The room is overall clean and welcoming. The only unclean spot is at the shower, a bit of black mould on the edges there and some hair from the previous guests left on its wall. Noise Issues Soundproofing needs some work. Door doesn’t block sound and every time guests next door close their door would make a startling “bang”. The walls are thin and don’t block sounds as I can clearly hear that the guests next door were having s*x at the AMs. The low rumbling plumbing was audible and the vibration it makes is distracting. You won’t get a good sleep if you’re a light sleeper. Breakfast It’s the best breakfast among hotels at similar price points. They’ve a wide selection of hot food: cage-free eggs, omelettes, french toasts, waffles, home fries, sausage and bacon. 5 types of cereals, yogurt, milk cartons, bagels, bread slices as well as various toppings such as almonds, pumpkin seeds, walnuts, raisins, chocolate chips for your waffle/yogurt toppings. And of course they’ve the usual coffee and tea as well as orange, apple and grapefruit juices. The dinning area is spacious and open, with lots of windows to let in sunlights and the breakfast time was an extensive 4 hours (6:30-10:30) so you won’t have to worry about the crowd or needing to wake up too early for breakfast. Overall great hotel, 1 star off for the noise and cleanliness issues listed above.

Indians running this place..

When we reported this to the receptionist, the staff took it very lightly. At checkout, we asked if management had been informed, and were told that “they will look into it.” The only compensation offered was free parking for one night, which felt dismissive and completely inappropriate for a security breach of this level. This experience was pathetic, insulting, and deeply disappointing. We chose Fairfield by MARRIOTT because of the brand’s reputation for safety and professionalism. Instead, our belongings — and our family’s privacy — were left exposed for 10 hours on New Year’s Eve, one of the busiest nights of the year. This stay has seriously damaged our trust in the Marriott brand.

1) No complimentary bottles of water offered 2) Pool area was chilly during our stay, and the pool itself wasn't heated. If you plan on taking a dip during the colder months, good luck. 3) The wooden bedframes in our room stuck out slightly beyond the mattresses; we ended up bumping into them a bit specially when the room eas dark. 4) Breakfast was hit or miss, but at least it was complimentary with our booking Overall the location and the clean rooms were the standout factors during our stay.

Overall, I was mostly satisfied, but it seemed like the bed sheets were not changed and were reused. There were a lot of hairs on the bed sheets

We very much enjoyed our stay. Parking waa great, helpful that we could go in and out of the lot. Room waa comfortable, only complaint was that the heat/air was very loud. Breakfast was very good and the pool was nice. Perfect walkable area with kids. Would stay again

I was disappointed to find that the room was not up to par in terms of cleanliness and overall quality.

Con: my room was bit small, elevator was super slow, swimming pool is smaller than average, breakfast was decent however lack of variety.

staff : 4/5 amenities : 4/5

Staff rude , doesn’t know how to handle customers

overall room, staff are very good

Clean organized

Good stay

good rooms

they took the parking fee off of the room, but gave lip service for the rest, won’t be returning to this hotel

in the bowl. So our washroom was not cleaned. It was disgusting and there are no toilet brushes so I had to use my pee to clean it off and it still was there. Took a couple more times to clean off the poop stains.

Clean room, friendly staff and good breakfast.

Yes

Always a great experience at any Fairfield Brand

Room was clean and comfortable.

We had a truly excellent stay! Our room was clean and comfortable, and the complimentary breakfast was just what we needed to get going on our day. The entire staff was great, but a special mention goes to Bryan, who checked us in when we arrived and is fantastic! He was friendly, courteous, and incredibly welcoming. His excellent service made the whole place feel more like a family-run B&B than a big chain hotel. Highly recommend for a comfortable and welcoming experience!

Everything was good including the breakfast options

Front staff is excellent very helpful and courteous. Big selection in breakfast

.

Very nice property to stay

Clean room. Comfy beds. Pleasant staff upon check-in. Decent selection of food for breakfast.

It was clean and staff were friendly.

Staff, breakfast and amenities

But..... My car was burgled in their designated parking lot, window smashed and broken into.

Very clean rooms, courteous staff, and smooth checkin/checkout. Breakfast area was also spacious.

Rooms was very clean. Friendly service

We provided a CC for the deposit and I expected the Admin charge to be added. Upon check out, I received an email detailing a $30 per night charge for parking, billed to my CC. We weren't told this at check in, it also wasn't anwhere in the details on the Expedia posting. We did not have an issue paying for parking, just be upfront so we are not surprised by an email Thank you Mark Jefferies

Breakfast was great. The bed was ok but the pillows need to be changed.

Great stay !!!

Great options like the weight room, pool, and awesome breakfast.

Nice workers and breakfast

Cleanliness, location and free breakfast

Hockey tournament families very loud in the hallways. Drunk parents refusing to leave the hallways until 12:30 am despite multiple staff and guest interventions

Font desk was very nice. Room was ok. Too many hockey player kids and a $30 extra for parking is a RIPOFF!

The hotel overall was great. Arrived on a Thursday and left Sunday morning. The maid service could've been wayyyyy better. We only had our bed made once and it wasn't even done correctly. We had to ask for fresh towels as well.

Room was spotless and very comfortable. Hotel was centrally located with many restaurants nearby and it was an easy walk to all the sights. Staff was very friendly and helpful. Highly recommend and definitely will stay again.

The room was cleaned and spacious for my 11 months to crawl. We had a stay at 10 th floor and the view was amazing. We also got the crib for our baby so the service was good too.

Very nice

Rooms were very clean staff were very helpful breakfast was great my suggestion is parking should be free

Brian at the front desk was helpful and friendly. We mentioned a couple of minor issues in the room 807, and no sooner had we returned to the room, he’d sent Daryl, a maintenance man to our door…he was also friendly. We also dealt with a young man and young woman at the desk, didn’t get their names but they were also helpful and friendly. They called cabs for us numerous times, suggested restaurants and tourist attractions. The buffet breakfast was great, lots of choices, and staff were constantly refilling. I appreciate that breakfast was included…we didn’t have to get up and out and find a place to eat. Room was neat and clean, well-equipped with microwave, mini fridge, coffee machine/coffee, safe, ironing board, iron, shampoo, conditioner, body wash. Pool…water was on the warm side. Exercise room. Ice available. Small tuck shop. Parking for a fee.

Great location...2 minute walk to Clifton Hill attractions....under 10 minute walk to either casino...15 minute walk to the falls. Clean lobby and rooms. nicely updated. Staff are friendly and helpful. Definitely recommend. Great for families.

Friendly staff

I had a great stay! The room was clean and comfortable with a beautiful view. The location was superb — close to everything. The staff was friendly and helpful, and both check-in and check-out were quick and easy. Breakfast was delicious. Highly recommend!

Kinda noisy if you're room is next to the street

The breakfast was a quick bite to eat. Staff were very friendly and accommodating. The room was very clean & comfy. The air conditioning worked well. I will definitely come back to this property the next time that I visit Niagara Falls.

The breakfast was the same every morning. No variety . The quality was not good…

Ideal location near the WeGo bus stop. Ideal for a short break and sensibly priced. We turned up a bit early for our check-in with a view to leaving our luggage, but the room.was ready. Really good service.

It was a great hotel

The washroom flush was not working, and a staff was sent to fix it. The glass on the washroom was not clean also.

Good breakfast

The potatoes seemed over cooked the three mornings we were there. Everything else was good.

Clean room

Super clean room and very spacious. Free buffet style breakfast get us ready for the day. Parking is very closed by! Very friendly staffs.

Thank you

Clean and quiet room. Comfortable bed, great pillows and friendly staff.

clean room friendly staff

The location is okay. But the noise in the night is terrible. I can’t sleep until 3 am. Always had someone talking and laughing and also cars rumbling in the street. In the room you can hear it clearly.

Gooood

My family and I had a great experience, the only downfall was the pools heater was broken but there is so much to do in the area we didn’t have any issue finding other entertainment. I would definitely go back

I felt like the breakfast menu was a little limited.

Clean rooms fresh updated hotel. Free breakfast buffet with many options. Pool is small but clean.

Great staff and clean hotel

Yes

Staff not overly accommodating. Rebadged Travelodge and it shows

It was a wonderful stay and breakfast was good too. Best part is everything is at walkable distance.

There was p**p on the toilet sink, hair left in the shower, and some candy wrappers in the room.

We loved the experience. Great customer service

Wonderful breakfast and staff all round are happy

Great location easy walking to Clifton, and the falls. Friendly staff and good breakfast with plenty of options

The staff Ashik was very nice and helpful. I wished there had been water provided in the common area, it was there only one day. The breakfast provided was good.

Excellent

Economical falls stay. Excellent free breakfast. Comfortable beds and pillows.

Great location, maintenance not great. Would stay elsewhere in the future.

Friendly staff, clean and fresh. Everything was in walking distance. Excellent overall

Really enjoyed the staff’s attentiveness. Breakfast had a variety of choices. It was close to everything or the bus stop if you can’t walk much. So much to do and see and eat in the area. The room was clean, nice size, and ours was a handicap accessible room. You do have to pay for parking which is not uncommon these days. But it is in and out parking at no extra cost.

Excellent

Good

15 minute walk to Niagara Falls. Many restaurants close by.

Clean room , friendly staff, good location

Excellent location and accommodation.

Everything

Free parking would be great

shops nearby

Le déjeuner inclus n’était pas mangeable. Bref je ne recommande pas cet hôtel

The rooms were quiet, clean, comfortable. The falls were a 20-30 minute walk. Parking was convenient. Also conveniently located to food. Glad we picked this one!

Amazing location. Updated. Friendly and helpful staff. Clean. Wouldn't change anything.

So for that i am disappointed. Please mention clearly parking available but at a charge. Please let me know if i am wrong.

The patio and fire pit was both relaxing and unique for an intown hotel!

Perfect spot families with kids. In walking distance to Clifton Hill and the falls. Also on the blue line for the wego bus which is good for a ride home after a busy day. Would also like to shout out the breakfast team. They provide a good selection that rotates and keep the whole area clean and tidy! It definitely is worth staying here for the savings on breakfast plus clean and convenient rooms!

Still would recommend as it’s walkable distance from everything.

Morning breakfast was pretty empty as I got there around 9:45ish. Coffee, juices were empty. Overall, good experience except the morning.

Food was good, but water bottles were also not provided.

Close to tourist attractions, convenient. Gated parking ($30)

You're very convenient to surrounding landmarks parking was easy and affordable, however was unhappy with the staff in general, mostly housekeeping however, even though I've mentioned it multiple times to the front desk for certain housekeeping, items and refreshment, the job was never done clean however certain price of the rooms need some work

The staff was very friendly and the hotel was nice nd clean.

Room was not ready at check in time. Room was OK- there was a bit of a smell. For some reason there was a garbage bag tied onto our door handle when we first got there. Wouldn’t stay here again

We would stay again.

Samantha was a gem! First person to see after a long drive and she was just so helpful and kind. Morning greetings and even an ask for a toothbrush was pleasant! Would recommend and say hi to Samantha :)

For the price I paid for the night $526 I would expect better quality toilet paper! The A/c to be working and not making such loud noise turning off that would wake me every few minute. Didn't like that I'm a Canadian being the hotel is in Canada and got charged in US dollars and it wasn't clear about it on the booking site! If that was the case i could have stayed in the US side. Make zero sense. So booking it showed $387 but when checking my banking paid $526 this isn't no Hilton to be paying that. And not to sleep due to the A/c. It’s a shame cause the bed is comfortable and pillows are great. But this would be my first and last this hotel make no sense for Canadians having to pay in USD and being in Canadian soil! To feel like I have a new born this morning from lack of sleep really sucks when this is a moms and dads get away trip.

Not all the staff was bad. Someone were very helpful on questions.

I had a broken toilet seat and they didn’t fix it. Thought it was funny when I’ve kept asking about it. The one guy when I asked him did you get a hold of the manager so that they could get my seat fixed? He laughed and said I’ve totally forgot

L’hôtel est propre, tout est accessible à pied à 5-10 minutes, le staff est vraiment gentil. Le déjeuner est un buffet avec quand même pas mal de choix (crêpes, œuf, bacon, saucisses, bagel, croissants etc). Le seul point négatif que je vois, c’est l’air climatisé dans la chambre qui est extrêmement bruillant. On devait l’éteindre pour dormir. Mais dans l’ensemble je recommande.

It was nicely kept.

I know the location is the greatest for most but for us, it was loud, busy, and a bit too much like Myrtle Beach,. Streets were crowded, and while there are a lot of restaurants, you have wait for food everywhere.

Front desk staff very rude

Clean, updated. Walkable location. Pool was clean, but small. No hot tub. Parking across the street in a flat lot, charged $20 per day to park.

AC was a bit noisy but other than that I thoroughly enjoyed my stay.

The front desk receptionists were very rude

All was good and clean

Bed was comfortable and overall it was great!!

We really liked the breakfast at this location. It was also close to Fallsview Avenue as well as Lindy’s Lane making it a good location. The fitness center, and the pool could use an upgrade, but all in all a great experience.

Great Place

The property's condition is currently outdated, and the building is in need of renovation.

The bed was comfortable and the location was perfect. My only complaint was the breakfast was not great. It was also cold. Other than that our stay was awesome.

Breakfast options were great and fresh. Staff was very kind and beds were comfortable.

To make things worse, the room was barely cleaned. The trash bin was left in front of the door, the bed was not properly arranged, and the bathroom was clearly not cleaned. This level of service is completely unacceptable, and I’m shocked at the lack of responsibility shown by both housekeeping and front desk staff. I expected much better from a Marriott property, and this experience has left me deeply disappointed.

Decent place, good breakfast, really nice staff. Room was relatively clean but some stuff was very covered in dust, we were beside linen room and in the morn the door to if kept slamming shut. Check out us 11, felt rushed and with 3 kids that was a bit annoying. Parking should be included.

The room was extremely small, especially considering it was meant to accommodate four people. With a baby, there was no space to even park a stroller. Additionally, the iron was broken, and the thermostat wasn’t functioning properly. Overall, it was a very disappointing stay at Fairfield.

1. Our AC unit stopped working. After staff tried fixing it, it failed again. We had to change rooms. These types of things happen but are annoying. 2. I wasn’t aware that they charge $20 per night for parking. Came as a surprise when I got the bill. 3. Breakfast was okay with some food items being good and others being just meh. Good location - lots of restaurants near by and within walking distance to the view of the American falls.

It was close to clifton hills. Safe area. Liked that breakfast was included.

Had the needed essentials

N/A

Great place, will come again!

It was a really nice hotel!

The property was very new and clean ! Very easy access to attractions walk distance! Great restaurants around!

Rooms were not ready and smelled heavily of cigarettes. Staff tried to blame it on the smoking cleaning lady, that because she smells she transfers the smell to the room. They were giving me attitude like it was my fault.

Good area

Clean, convenient location and good breakfast.

Great location and very close to tourist attractions (walkable). Breakfast was decent with some hot meal options. Paid parking was just right across. Highly recommended for the price and inclusions.

Nice room. Air conditioner is good.

Wonderful hotel. My only issue is the breakfast not too much options.

I like to closely watch the water and view I books the hotel to every early but there no view I was disappointed

Front desk staff were friendly & helpful INCLUDED breakfast had lots of variety (both hot & cold options) & plenty of seating Will definitely stay here on my next visit

We enjoyed the pool and outside courtyard to dry off n get sun. Very close to Clifton Hill and walk to the Falls and Fallsview Casino.

El hotel es bueno. Pero mi vuelo de atraso y me cancelaron la reservacion. Me indicsron que al hacerla por Expedia y escoger la opción de pagar en el hotel cuando llegará si llegaba tarde la cancelaban. Ese dato Expedia no lo notifica cuando se reserva.

It was an excellent stay

Property was clean and recently refurbished. Location was a little bit of a walk to the falls but certainly fine. I like that it was out of the hustle and bustle. My only complaint was the lack of knowledge or training of the people at the front desk. It was aparent they were not from the area or not trained to know how to get to any of the attractions or any way you had to go. We did not want to deal with driving from New York city so we took Amtrak. They told me to open up Google maps and everybody drives here. Then they would tell me just take an Uber. I can't imagine they don't deal with this on an almost daily basis. I was absolutely not the only guest frustrated with them. The zone rep needs to look into this. Most of the guests probably go to the same places so the staff needs to be trained or have literature to help them. Hopefully this will help other guests in the future.

Muito bem localizado. Perto de tudo! Hotel limpo, funcionário atenciosos

Great location. Didn't expect to have to scrape ice out of the refrigerator to try ro get it to be cold; it's still not after 3 hours. And, I'm not sure who was in the room before us, but they clearly like glitter, because it's on the floor and the only chair in our room😕

Swimming pool could have been bigger. Breakfast was good. However, some halal options would have been better.

Good location. Air conditioner is extremely loud.

Very good

The desk staff was the best part of our experience. They were friendly and kind.

Very well served and quality service

Check in not allow till 3 pm even room was available ☹️

Excellent location.

Had to change rooms could see shower was not cleaned. Floors in second room didn’t seem clean, finger prints on window, microwave and bar area not wiped down! Not recommended to stay here!

Beautiful and clean hotel with indoor pool, nice room. Staff was helpful and everything worked perfect.

good

Was a 2 nights / 3 days trip. The hotel was clean, super friendly staff, really good breakfast and walking distance from the Niagara Falls, Cliffton Hill and the area attractions. Perfect!!!!!

We love that it's close to Clifton Hill and waling distance from attractions and restaurants

Good food. Friendly staff

The hotel was in close proximity to restaurants and all tourist attractions. The hotel and rooms were clean and well maintained. Rooms were abit small and poor lighting in bedroom area. Great buffet breakfast.

Great property great location!

Excellent

Great location

The stay was good but the room didn’t seem very clean. Shower has mold, and stray hairs. Sink looks a little slimy.

Good hotel, very clean and spacious room. The hotel staff were very polite and helpful. Complimentary breakfast is good with a nice selection. Great location, less than 10 min walk to Clifton Hill and close to many restaurants. Wego bus transport to all attractions right outside the hotel. I would recommend this hotel and I would stay here again.