DoubleTree Fallsview Resort & Spa by Hilton Niagara Falls

Exceptional

Very good

Superb

Very good

Superb

Exceptional

dogs barking @ 3am in the morning on both sides of my room 1809. Complained to the man at front desk said someone would be in touch with me. Nobody called, had to follow up. Still waiting for reimbursement on my CC they promised of parking. Very unhappy!

dogs barking @ 3am in the morning on both sides of my room 1809. Complained to the man at front desk said someone would be in touch with me. Nobody called, had to follow up. Still waiting for reimbursement on my CC they promised of parking. Very unhappy!

Surprisingly nice location, room arrangement was nice beautiful Falls view when weather is good. Fitness swimming pool and whirlpool are fully equipped and clean. Outdoor swimming pool patio should have been more appreciated in summer. Gum spot on the carpet and curtains have multiple cigarette burn holes. Fortunate I didn’t smell the cigarette smell. That means the burning holes and the gum sticking on the carpet are from different groups of customers. So exactly how do they doing the house keeping were questionable. These definitely down graded the hotel over all. The staff did not introducing the breakfast solution ( Starbucks) . So I left the hotel hungry. Lots of outside restaurants were closed too.

The hotel was very clean and had on site Starbucks and restaurant which was very convenient. Our room had a great view of the city, the American Falls and the nightly fireworks! There was a private event going on at the hotel during our stay which made the lobby area clustered and seating for the restaurant was only available in the small bar area.

We loved our stay, the pool area, and warm cookies upon arrival!

The hotel was very clean and had on site Starbucks and restaurant which was very convenient. Our room had a great view of the city, the American Falls and the nightly fireworks! There was a private event going on at the hotel during our stay which made the lobby area clustered and seating for the restaurant was only available in the small bar area.

We loved our stay, the pool area, and warm cookies upon arrival!

Exceptional

Exceptional

Good location, comfortable. The parking is way too expensive. Considering there are plenty of parking lots in the area, the hotel should offer complimentary parking.

Superb

Superb

Marissa was also g at front desk. Kind, friendly and patient with us. The room was great! Comfy bed, nice view and the bathroom was clean, modern and spacious. Bonus: they had an easy parking lot. Nothing like the shitshow that The Brock, Hilton and Sheraton has. The location was ok. There was a few tournaments and competitions so the elevators got busy.

Superb

Nice, clean hotel and rooms

Clean room.

The room was clean and spacious

It would be nice to know in advance that you have to pay $35 dollars for parking per night. This isn't advertised anywhere and feels a bit sneaky.

it was good they were polite staff at double tree fallsview resort & spa by the hilton niagara falls

Staffs are very friendly, room is clean.

Great ambiance, service and cleanliness!

Perfect

Car parking fee is ridiculously high. Also charge additional 5% of the parking fee to support local tourism business.

The heat in our room also wasn't working properly, we had to call for repair. We thought there was a continental breakfast, but there was none.

We were given a beautiful room with lots of space for a cot that accommodated an extra person. Staff were very friendly and helpful. The pool is lovely although busy… And the heated tiles were a nice touch around the pool area. Would definitely book at this hotel again.

The room was somewhat clean. Body wash, shampoo and conditioner not refilled. We didn’t receive complimentary water, which has not been the case in the past. My son spilled juice on the carpet. When we wiped it up with a towel, the towel was black. Carpets in desperate need of cleaning. Cracked tiles in the shower. No free breakfast please provided, which we were aware of before arriving. Three floors were occupied by hockey players who were out of control and the staff did little to address. We had to leave the pool twice because of the hockey players and their parents failing to supervise them.

Room smelled wonderful!! great service and the amenities were so much fun!! I would definitely come back :)

Was definitely not a fan of the $35 parking charge. This is for outdoor, non-covered self-parking. Might have felt a little better about it if they actually used some of that $$ to maintain the lot. It was ice-covered and not salted. We didn’t eat at the restaurant this time, but we have had dinner at Buchanan’s before and it was a good alternative to the Keg.

Heater and tv didn’t work

Very friendly and courteous staff. Always so pleased when we stay at Double Tree Niagara.

It was fine

Room can use some repairs and upkeep. Other then that it’s good quick in and out option.

Clean and comfortable

Great room, gym, pool and sauna facilities. Loved it

Lovely place. I would love to stay there again.

Very nice, friendly and very helpful.

The pool area was chaotic. Kids jumping into the hot tub…..canon balls into the bigger pool. splashing all the tables and chairs on the pool deck. A kid jumped right on my in the pool. Really dangerous behaviour. Assuming the parents were in the room but ….

Best staff!!! Very nice hotel!

Waited to get in my room for an hour.And had no soap in the room.

Wonderful stay

We never had breakfast

There were 4 stuff at front desk. 2 young stuff took over 7mins for each customer, it was too long to just check in as front desk.

Rooms slightly dated. Pool was very busy. Had to pay extra for parking

Excellent stay, amazing staff, great amenities, wonderful view. Will stay again! Thank you to everyone.

The check-in experience was bad. I was served by a gentleman Sapi (I hope I remember it correctly). He showed a poker face without any smile throughout the process. I couldn't understand his words well because his voice was low. His last sentence was about some free cookies I didn't understand clearly. I asked him to repeat it once, and he just repeat in the same tune and style and then stopped there. I didn't get it. I said I'm sorry that I didn't get it. I was surprised that he said he already repeated over ten time and didn't say anything more. Another lady behind the counter brought the cookies to me. Besides it, the room was clean and nice. Great location. Other staffs are friendly. I hope it's just my bad luck.

Great rooms and great service! Loved the cookies

On the second day of us staying there, the maid came in and only changed the garbage and gave us towel towels. Did not clean up anything else such as the shower or the toilet nor did she make the beds

Room was good - Tv system is exceptionally. The bed is uncomfortable and springy. Washroom was ok.

Great property, very friendly staff, very clean, close to the Falls and lots of food options. Would definitely stay here again.

Pool a little small. Only used wet towels in pool area.

Good, but the amenities are lacking! No microwave or decent coffee maker.

Room provided was on the 19th floor with a direct view of the American Falls. Superb views both in day & night!

Room was very clean, great staff service and restaurant dinner was excellent

WOULD NOT RECOMMEND AT ALL

The bed and room over the American Side of the Falls was spectacular!

Clean room and friendly staff!

Floor 19 best views in the whole place. We have stayed in Niagara Falls lots but never here, we enjoyed this hotel immensely and will use it again

Our stay at Doubletree was amazing, it was quite comfortable and, the room (1601) and hotel was clean and modern.

Great service, clean room. Only issue is to add a microwave to every floor or room.

Hotel staff was not friendly or helpful

Yes

Marissa who checked us in was fantastic at correcting an issue before it became a problem. She was professional and empathetic to our situation. We needed adjoining rooms and I was told it would be no problem. When we arrived it was not booked that way. Marissa fixed it .

Everything was great

Room spotless and staff extremely pleasant and helpful. Enjoyed our stay. Close to all the amenities we wanted to see and do.

Great to stay thanks

Highly recommend this property. Affordable 5 star hotel. Most favorite place we have ever stayed in the falls. Restaurant was exceptional

Front Desk Staff were great

The staff gave me the incorrect buffet houts for breakfast. Reception staff wss not professional

Friendly staff

Room was clean, staff was great. Hotel had enough amenities to enjoy internally. View was great and got to see the fireworks.

Can be improved: Rooms are basic for the price. Our door had a half inch gap in it when closed, so we heard noise late night and early morning. Refrigerator was noisy. It was especially noisy being located near the elevator. If you are a light sleeper like myself, I highly recommend ear plugs and request not to be near the elevators (or find another place to stay).

Excellent

The indoor pool was wonderful for kids. The hot tub was a nice treat for the adults. The breakfast menu at Buchanans restaurant was very good, lots of choice on the a la cart menu. Michael

Everything was good.

We stayed on the 17th floor, and since it was winter with no leaves on the trees, we had a clear view of the American Falls. However, as mentioned by other guests in previous reviews, during the summer the trees may partially block the view. In that case, staying on the highest floor (19th floor) may offer a clearer, unobstructed view. Overall, it was a pleasant stay, and we would consider staying here again.

Beds weee not so comfortable- hard time sleeping g

Room was clean. Friendly and helpful staff.

i didnt have breakfast

I forgot a personal belonging at the hotel and I had no trouble calling in to locate it and arranging to have it shipped back to me.

On site options for food. The room was beautiful and spacious

Great staff. Clean room. Beautiful atmosphere at Christmas. Highly recommend.

Falls view room had the falls far away and the view covered by trees. Front desk staff was unhelpful. Food in the restaurant was average. Restaurant closes Breakfast at 11:00, they don't open for lunch, and opens back in the evening. We did not get the cleaning service to clean our room, but requested fresh towels twice and they never came.

Clean room great staff Buchanans Steak and Seafood restaurant very mediocre

We spent 30 minutes in the line for check-in. The check-in process is extremely slow. Very bad Hotel management.

Nice counter

Nice hotel

Clean room. Family friendly swimming pool and gym. Quiet environment. Friendly front desk

Clean room

Everything good

We came in in tthe morning and checked in earlier as we had reservations at two sisters winery and the person that checked us in did not sugest any restaurants or wineries.When we camne back later we got cupins eith discounted restaurants even tho when we asked him for suggestions he said he cant help.Very disappointed

Everything was good! But the pool’s water was made my eyes to hurts.

The doorman Toni was a highlight. My recommendation for this establishment primary is make sure there's towels in the pool that were not when we were there, but we found some in the gym. And they should move their smoking area. Currently their smoking area is not far from the front door in the VIP parking area. Each time I parked my daughter would have to get out on the same side as the smokers. And she found this disgusting. Overall, it's a great place in the staff was very good especially Tony, but I think they need to move their smoking area away from VIP parking and I'm sure the towels were just due to a busy season. The breakfast was fairly standard of course though I don't think it compares with higher end hotels. But this was good value. It's nice that there's a Starbucks in the lobby and I can't say enough about how helpful Tony was to us.

Nice cosy vibe!

There is no complimentary breakfast. They do have lot of restaurants at their property. They have 2 indoor pools which were loved by kids. Their view is amazing. Sunrise or sunset or just night lights. We enjoyed fireworks better from our balcony

Staff!!!

Hotels are cheapimg out on the basics and it ruins the experience of staying at a nice place. There's no amenities in the room included. If you want to order room service (which is already high priced items) there's a $5 fee to deliver to the room!! Otherwise, go pick it up yourself from the restaurant. How stupid

The room was pretty neat and clean. It had a welcoming atmosphere. When we checked in, walnuts cookies were offered and they were delicious! I enjoyed the view from my room towards the falls. I loved it!

Wish I could give them a 6th star!

Everything was very clean.I enjoyed my stay very much.Would definitely come back

Very friendly staff! Soaker tub was amazing. Within walking distance of many amenities in Niagara Falls. Daily parking for hotel guest due to area, so, I parked off site due to this. Would stay here again!

Check in was slow and the lady was rude.

Thanks

Great stuff quick check in

Room was good. No issues.

Staff were friendly and hotel/room was clean.

Spotles

Clean room and the staff and amenities were great

Room was great and staff friendly I want to recognize Jeffery who welcomed us when we arrived

Lovely hotel in the bleak midwinter. Parking $35 per night but the corner store does it for $10.

Room was clean but not very warm even after adjusting the heat. Bathroom had a musty odour. View was great! Service was excellent as well. We had a pleasant stay and slept well.

I would highly recommend this hotel to anyone staying in Niagara Falls.

Hot tub was dirty no conditioner in room

ms itself are a littpe dates.

The hotel is beautiful and close to everything.

The rooms are spacious and well appointed. Love the pool!!!

Clean room friendly staff

Clean and decent room. Check in was smooth, we requested for early check in and they accommodated us at 1pm instead of 4pm which was really amazing.

A little more savvy on making the customer feel welcome and asking the other person in the same booking wait in-line. Very tacky service

The warm cookie when we checked in was a very nice touch

Easy check in, nice hotel, clean rooms

Great hotel great views great room great price All of it was amazing

All good

We did not have breakfast on site so disregard that rating

The friendly staff clean room comfortable bed

Very clean, housekeeping daily (including the tub I had used a sparkly bath bomb in, and was intending to clean myself before we left!!). Warm and helpful staff. Arcade by the pool which was a fun surprise. Spa was very accommodating. The price was very cheap since we booked through Expedia and because it’s off season, but I’d definitely pay summer prices. Beautiful hotel. Will definitely return.

Parking was an additional $35.00 above the room fee. Not much choice but to pay it if arriving by car.

Clean, spacious, good price

Overall, we had a great stay. The service from the front desk, housekeeping, and the restaurant was excellent, and the environment was clean and comfortable. The only thing that could be improved is that when we first lifted the duvet, we found a body hair on the bed, which was quite off-putting, though we just brushed it off and moved on. Also, the quality of the sofa bed mattress could be better. Other than that, everything was wonderful.

The room was lovely,, clean and welcoming.

Staff was the highlight of our stay. Everyone was professional, courteous, and attentive and made us feel comfortable and relaxed. Never stayed at a Doubletree hotel before but this stay made new fans out of us. Will look for Doubletree for future stays.

The front staff were courteous and welcoming, parking was easy and close (wish it was underground or covered with cameras being Niagara Falls but we can’t always get what we want). The room was very nice and clean, papa johns is right across the road for late night snacking. All in all I hope the double tree is available for my next Niagara vacation.

Courteous staff

Very good

Pool and hot tub good, bar is nice. Cookies at check in the best

It was nice

Didn't have breakfast but enjoyed the pool

Seamless checkin, parking felt private and safe, rooms were very spacious. Felt safe my entire stay. Will return!

Staff was very polite and helpful. The room was immaculate. We ran out of soap in the bathroom.😊. Otherwise a great stay.

Customer service was great and the room and everything is so clean.

The staff was very nice, the room was clean and nice. there was a problem with the heat mechanism, and it blew cold air. Reported it to the front desk, but problem remained. It was not too bad, just slightly chilly. All other amenities were terrific.

Great ambiance and clean

Staff was great!!! Super helpful and the hotel is gorgeous!

Everything was fantastic

The hotel was warm and welcoming but the front desk staff was far from it.

Friendly & helpful staff Room located in quiet area

Excellent

Easy check in and updated lobby/bar areas

Hotel was clean , rooms were comfortable and big and the pool was really cool

Lovely room and pool

The room was very nice and the staff friendly and experienced, however the room was entirely too warm and the room temperature control was difficult to navigate and the pillows were much too full and not very comfy.

I've never stayed at this Hotel. I loved the location and ample parking.

Staff was splendid, speedy check in and out. Clean room, likely to stay here again soon! Thank you DoubleTree

Clean rooms, friendly staff, perfect location

This was a Christmas shopping trip. The room and service was excellent. We were able to watch the fireworks from our room. Will definitely stay there again

Clean and friendly

We always stay at the Double Tree! Room was super clean. Nice front staff. Restaurant and coffee all located in hotel. Nice and convenient. 5 minute walk to casino and other restaurants.

Rooms were nice to pull the sauna and the hot tub were fantastic. I was extremely mad that when I got there there was a fee each day for parking. I will not be returning to this hotel because of that. Other than that, the staff was nice. The other people staying there were extremely nice like I said the only thing that made me mad was the parking.

Would stay again!

Great place.. clean.. great location.

Clean comfortable rooms. Lobby is modern and clean. Location is good.

I will never go back

Staffs were nice and kind. I’m gonna come here again when I have a tour at Niagara falls.

Everything staff clean room cozy Check in

Good property and very pretty during Christmas season with cottage vibes.

My only complaint is the on site parking is outrageous $35+tax/day. Park at the connecting variety store lot has lots of spots for $10/day. Literally 10 steps away.

Reception staff here need more training in hospitality, They border on unwelcoming. I felt I was doing them a favor by booking in and spending my money! Not up to the Hilton Doubletree standard that I would expect.

Quiet part of Niagara Falls

Quiet, well appointed hotel with a good restaurant and excellent amenities.

Great location. Rooms are neat and clean and well maintained.

great shower!

Clean room, great staff. Beautiful hotel. Only downfall. Parking for handicap is terrible. Not enough spaces allotted. Also parking spaces are very narrow. Not a pleasurable parking area, especially for someone in need.

No heat in the room. We had to have a technician come to the room at midnight to try to fix the heater. It was only a little warmer when he finished. He left a space heater just in case. Not at all what I expected for a high end hotel! As well, not even a pen or paper in the room.

Friendly and professional staff. The room was perfect - large, comfortable, very clean. Easily accessible charging ports near the bed and desk. Perfect stay.

Overall, we really enjoyed our time here. The room was clean and comfortable, the staff were friendly, and the location was convenient for everything we wanted to do. A few small details could be improved, but nothing that took away from an otherwise pleasant stay. Would happily return!

Good at Buchanan’s was excellent.

Great hotel with amazing staff. Very comfortable bed with clean rooms

Great spacious room

Always an Excellent Hotel to Stay at.

We ate in the restaurant, not the best! We will stay there again, maybe just not eat there.

We always stay here usually try for the junior suit , but a last min with the kids trip and went with just a spacious 2 queen room and surprisingly very large and comfortable. Always great service stayed here 5+ times not one complaint ever.

Parking $35/day is too much

Perfect

Very clean, comfortable rooms, swimming pool area was great.

left early

Fantastic place to stay staff amazing

Room is clean, spacious,bed is firm and comfort but there is no shower cap and other small suppliers needed

Beautiful, warm, welcoming front lobby. Staff were very friendly. The room was adequate for a one night stay. Pool was a little chilly. Hot tub was great! Great location. Easy walk to the falls, OLG casino/stage and restaurants. Buchanan’s restaurant was very good. Our server was wonderful.

Nice room. Good location and friendly staff

Hospitality was amazing

We had a great stay. The room was spacious and accommodating to our various work and relaxation needs. The view was exceptional. Most importantly, all the staff was friendly, helpful, and professional. If I can be critical of one thing, it is that the photos don't do the hotel justice; it was beautiful!

Great location with a decent view of the falls. Amazing architecture with ample parking spots. Decent price and well equipped rooms. Rooms are spotless. Very courteous and friendly staffs

Rooms were impeccable.

The toilet was clogged

Brilliant

We had a great stay. The property is in excellent in condition and is nearby to the Fallsview side of Niagara Falls. Lots to do nearby. The adjacent properties are a little odd, mostly run down motels or parking lots, but only a block from the fallsview casino. Staff were great and the pool is amazing!

Very helpful, friendly staff and good amenities. Excellent location. Highly recommended.

Due to large group of young crowd, there was excessive noise and chatter beyond midnight on the floor I was located. Housekeeping was responsive when I asked for room to be cleaned when I returned in the afternoon and to have the hairdryer replaced as it was not working.

Room had a nice view of the American falls. Room was spacious and clean.

Everything went great

Close to all tourist attractions, beautiful hotel

No breakfast unless you wanted to pay for the expensive limited option.

Staff was very friendly

Starbucks Coffee was very expensive - more expensive than a regular Starbucks !

Excellent as always.

Rooms, towels & pillows felt clean. My stay was going well until students literally started playing hockey in the hallways right in front of our rooms while the parents stood around and had a party in the hallway of the hotel, allowing their kids to run and scream and hit our door with the hockey puck. They watched us walk into our room after a long day, and continued partying in the hallway. We were unable to sleep until midnight when they stoped the ruckus.

The room was spotless. The staff was super accommodating

The receptionist was extremely rude, dismissed us instantly and told us our room was not ready. It felt like we were wasting her time. We waited in the lobby and checked back after half an hour. Unfortunately we got the same person and was turned away with no explanation. I understand that rooms may not be ready, especially at an early check in. However, everyone who lined up before and after us during that hour got their rooms and cookies. We were never offered cookies neither. No one on our team had an issue with their room. We were told to wait until we got a notification by the app. Line ups were long. It took 15 minutes just to get to the reception. We were the only family waiting in the lobby. After an hour of waiting, we stopped another receptionist. It was now 4:15. Almost immediately she informed us the room was ready. When we went up, there were no signs of cleaners in the hallway or rooms being prepared. There were no apologies or explanation, we were just dismissed. It definitely felt like we were targeted and mistreated. We are a family of 5 with a toddler. We are so clueless as to why. The only reason I can think of is that we’re the only visible minority checking in. It was an hour of wasted time. I have never experienced this level of customer service at any hotel stay.

I requested for an extra coffee creamer and coffee and I was told that they will charge me for it or I could m buy a coffee from Starbucks

Location of the hotel was close to everything in Niagara Falls. Rooms were spotless and the staff were very friendly.

Yes, all of these thigns were good

Great

nice

Friendly staff

The starbucks did not have all the usual options we get at any other startbucks. We were surprised but other then that the stay was nice.

Very Nice Hotel clean nice staff ,,the parking is my only disappointment, just out right crazy I payed to stay here now pay to park 50 $ a day

Everything was perfect

heatin in bedroom was not work well and did not heat the room well either. everything else about the hotel was great.

Good normal clean hotel. Nothing spectacular but nothing bad.

Nice room, convenient location

Stays open till 10pm and it's clean

I was locked out of my room due to a fault with the key card system (25min) which caused me to miss my pre-booked shuttle to a connecting coach. I asked if the hotel could cover the Uber fare ($21CAN) so I could get to my coach. The manager was dismissive and accusatory; 'stuff' happens and I that I should have planned better. Not a great experience.

Didn’t have breakfast at the hotel so I can’t give a review about that but everything else was top notch. Had a great time!

Beautiful location, great rooms and lovely staff

Clean room, early check in appreciated.

Very nice place, be aware- they charge for parking. Food quality in restaurant not great.

Staff was friendly, nice rooms, good location and nearby food and drink options

Pool was way over chemically took your eyes also 35 dollars a day for parking was a money grab when down the street it was 10 a day

Great hotel

No breakfast no room service (for food )

The room was clean and spacious. The hot tub and pool were very nice. The fitness gym was nice. The staff were very accommodating. The server at the bar, Ryan, was wonderful. He provided exemplary customer service. So did the doormen. Would recommend this place 10/10

No water in the room

Staff was excellent

Location was terrific and the room was very comfortable.

False advertising on the river view, though. Lol

We had a wonderful stay. We didn’t eat in the restaurant but did partake from the bar and Starbucks in the lobby and found it very good.

Nice clean updated facility. We’re happy to stay here again.

Clean, spacious room, friendly staff and delicious cookies! What could be better than that?!

Service was great hotel was very nice

Help arrange a company to come in and decorate for my friends birthday

the people were very friendly everything was very clean just a place we will stay again

Beautiful hotel and very close to the falls! A short walk after check-in was perfect.

No breakfast included. Ate at IHOP across street. View amazing

If I have maybe some negative to say, the pull out couch mattress could be better and a microwave in the room would be nice. Other than that we loved staying at DoubleTree Fallsview!

Great hotel and great location.

standing shower which is what we really preferred. pool area was awesome. and quiet.

Good

Very quiet, clean and walkable to things

Great

Very friendly and helpful staff, clean room, great view

Pleasant place to stay

The warm cookies given upon check in was a really nice touch

The indoor and outdoor hot tub was great. Our room was clean, and staff was friendly.

Close to attractions

The service at this property wasnt as i expected

Property is kept neat and clean. Customer service great. Swimming pool nice. Parking on premises. Walking distance to Skylon tower, Clifton Hill and the falls. We woke up too late so did not try breakfast.

Couldn't get time to have breakfast or use gym or pool but will try time next for sure.

Did not eat here but menus looked great. Amenities were AMAZING. Beds so comfortable and black out shades helped my son sleep in after a few long nights!

Good

Room a great size and very comfortable

This was a 5 star experience

Loved the sauna, pool, spa and restaurant!

Although the breakfast was not free with the room, the prices were reasonable, the food was of excellent quality, and the service provided was attentive and considerate. Staff consistently were helpful and thoughtful, and the lobby was a welcoming, comfortable setting. We also appreciated how much was in walking distance from the hotel, getting to the falls or the downtown area within 15 minutes, and to many restaurants and other hotels even more quickly. A minor quibble is that, since we needed to use laundry facilities, the laundry area had only a single washer and dryer available. In all, we would very happily return to the Doubletree Fallsview for our next trip to Niagara Falls.

The staff are amazing, attentive and committed to making sure guests are comfortable and enjoy their stay. The food at the hotel restaurant Buchanan's was DELICIOUS!! I would definitely stay again.

The only thing that I would recommend is that they put some non-slip on the shower floor. I slipped while taking a shower.

Very clean

Overall my experience here was great. The only thing I had an issue with is the parking fee per night was expensive.

The room was spacious and clean. Highly recommend a stay here.

No free breakfast

The hotel was clean, comfortable, entertaining, and enjoyable.

Pool was amazing

.

Nice place!

Excellent

Good hotel

Very nice, impressive, everything was great. Not cheap. Parking cost $35.

Neat spacious room, good staff

Would stay again!

The hot tub and pool are our favourite parts of this hotel. We noticed they have now added an arcade as well which is great for the kids

A few things that were not up to the mark, no washroom slippers, no basic toiletries, extremely suffocated room(i am pregnant and it was impossible for me to spend the night), also the pillow and mattress quality is very average

Loved our stay!

3 stars over all. Hotel needs a Reno. Not very flexible with late check out. Front Desk service was just soso.

Carpets retain odors and should not be used in hotels.

Front desk staff we’re very helpful and efficient

Everything is wonderful! Love the hotel, location, cleanliness, view from our room and staff. We were even greeted with warm cookies. Walking distance to all major attractions is added bonus.

It's very lovely and clean. The bed is very comfortable.

Clean room! Walkable to the Falls! Pleasant staff! Easy parking.

Everything was very nice. We enjoyed our stay and I would use this hotel again

Booked at the last minute with 8+ rooms and meeting places requested. Everything was sorted and set up before we arrived. Thanks

Clean room, professional front desk and lovely experience checking in and checking out.

Had a issue with shower but not bad enough to make visit a problem

Great service!

The hotel was beautiful I just have a problem with paying for parking in a parking lot owned by the hotel. Unnecessarily costly. Also taxes on us who are Americans I don’t understand this when we use a credit card why we get charged extra taxes

Spa

No

Very clean and comfortable stay! We were on the 16th floor and the view was great.

Everyone was extremely friendly and helpful

It was ok staff was supper busy when we checked in but I don’t like the acs in the room ours was broken

Lovely room !

Very nice hotel

Very good hotel. Highly recommend!

i Booked rover giew room when i checked in go in room there are no river view room its totally diffremt room. city view

The staff and room was wonderful. Bed was very comfortable.

Was great

The stay was great THANAM

Area is sketchy

Every things was so good the gentleman name Patrick at the check in was so nice cheerful when checking us in

Enjoyed the hotel. Staff was very nice. I probably would not stay there again because I thought the $35 parking was a rip off. Other places were charging less and you should be able to park at your hotel for a reasonable price.

Everything was great

It would of been nice to have a microwave oven in the room

Close to the falls and Clifton hill, view was great and we were able to watch the fireworks over the falls from our room, spa next door We will be back

Relaxing and clean

Restaurant was good. Menu was limited and very pricy, but the staff was attentive and friendly.

The room is very clean. The staff are excellent. The person who helped me check in was so sweet! I would come back for sure!

I find it pretty sad that you are charging &35 to park in your lot I’ve chosen your property and then you do the extra crazy parking charge on the lot!!! Very sad! Love the place but will not stay again!!! Burns my ass! Management should stop lining their pockets on the parking !!

Very efficient and personalized experience, congenial staff, wonderful facilities, walkable from the Horse-shoe falls, overall a great experience, I'll choose it again if I have to!

Great stay at the property. We were on the top floor and had a great view

Great place to stay! Friendly staff! We arrived early and they let us check in a few hours early which is very appreciated.

Good stay

Easy parking,friendly staff, clean

Clean room and good staff

Pool, hot tub, sauna are all very nice. Gym is very clean and had high end equipment.

Bathtub was not clean — service was rude - internet not working - not worth 329 $$ a night

Had an unfortunate problem with the room and they immediately l set up a other room for us. 100% satisfied

Parking price Rediculous

The room was large and had a great view. I appreciate that we didnt need a car and could to go the downtown area for food and fun. I loved the pool and it being open late. The steak bistro restaurant was great had it for breakfast and dinner. Although it was a bit pricey it was enjoyable.

Nice and recommended

Great view. ! Awesome bathroom !

Room was spacious and clean. Staff was friendly.

Very nice

This was a very nice hotel. Both the exterior and interior were lovely. The landscaping made me feel like I was in the woods, instead of an urban setting. Also, the staff was very welcoming. The only complaint I have is that both room service and the Starbucks in the lobby, did not start service until 7, 7:30 am. Perhaps it is the off-season for them so they can’t afford to start earlier.

Hotel was near to the Falls, within walking distance to shops, restaurants & Skylon. We enjoyed watching the Friday fireworks the through our window & lastly, loved the famous chocolate cookies!

Clean, spacious, nice view from the room overlooking US Falls.

noise isolation from suits beside or upstair is not good, lots of shower noise can easily hear

Our stay was excellent!

We had a spacious room with a view of the American falls and could see the fireworks from our room. We walked to the falls and to the Skylon tower.

Overall great!

N/a

Very comfortable and good bang for your buck

We stay here every time we visit Niagara. Clean, quiet, warm cookies and very friendly staff. Love the restaurant too. They make the best chicken ever and their fries are the best in the entire world.

Clean room | Staff | Spa | Air conditioning

Amazing

The only issue was it was hot every night and we couldn’t get it to cool down.

Definitely would recommend

This hotel is in a great location. Walkable to all main attractions in Niagara!

Beautiful property

Staff was amazing, easy check in. Clean, good location.

It was very loud throughout the night and air con wasn’t functioning well

They are about a 25 minute drive to Niagara on the Lake (which we wanted to visit on the way home). The hotel has a Starbucks - big plus in my book. Room was as described - the falls could be seen clearly directly in the middle of our window (no partial view where you need to be a contortionist to get a glimpse). They do charge 44.00 to park - but you can keep your car there all day after check out. So, Thumbs Up!

Would 10/10 recommend to everyone! Hotel and rooms were immaculate super comfortable within walking distance to Skylon (8-10minutes), to downtown area/shopping area. Pool available, Starbucks inside dining options inside hotel or around the area! Definitely returning!

Have stayed at this hotel our last 3 visits to Niagara Falls and I will certainly be staying there again. I can’t say anything negative about this hotel.

Great place to stay. Nice view of the Falls from our room. Location was nice for walking to the Falls, and there were several dining options. Would definitely stay there again.

Very clean, staff is friendly

The pool was incredible. The location was great.

Great location. Could walk to many sites. Room was nice clean and spacious. Would have liked longer hours on restaurant and bar

Awesome close to niagra falls walking fun

Beautiful property and hotel, quick and easy check in

Prices were higher than average but the stay was pleasant.

The only thing i didnt like was the price for parking your vehicle at the hotel. I understand they want to charge, but we pay enough to stay at your hotel and we get this extra $35 per day to park. The other part is you can park across the street at parking lots, (yes i didnt know until after) for $10 all day. So feel the greed of the hotel is a bit to much.

I reserved a room wih a fallsview and my room faced the American falls, however all i could see were tree tops. So disappointing. Seems like false advertising as i could hae stayed somewhere else that had a view of the falls. I am attaching a photo of the view from my room.The doorman was extremely helpful.

Very spacious. Clean. Great view of the Niagara river and partial view of the falls from our room.

Terrific view from room 1715. Fast elevators. King size bed and pillows so comfortable. Large bathroom…but tricky - pull handle to activate shower. No window in sitting room. walkable to Skylon & downtown across vast amounts of parking lots. It is ridiculous to pay extra for parking at the hotel.

The hotel is a great place to stay. Very close to everything. My only concern is that parking should be included in the room rate. $35 a night is a bit much.

The double tree is just okay these day it use be better couple years back after Covid it got worse they need to improve there rooms there cleaning is lacklustre the carpets not good also no kettle or microwave I enjoyed the amenities and the front desk was good .

We had a lovely stay. Greeted with warm cookies and amazing hospitality.

Very nice hotel

Wonderful, great view of the fireworks

Like our stay, hotel is clean and the front desk are very nice.

nice of the hotel to upgrade me to the top floor of the hotel. awesome view great recharge with the soaker tub

Was very nice inside

We went for a girl's weekend and used the spa. Massage and facial were amazing. The staff very friendly. Drinks at the bar were good. The only very small shadow to the whole trip was the 40 something dollars fee of parking per day on top of the room. If you can, park around.

Other than the lobby bathroom being a bit of a mess upon arrival - the hotel was lovely, clean and the rooms were comfortable with a great view. Probably one of the best parking arrangements for higher end hotels in Niagara Falls. So nice to self-park and have full access to your vehicle onsite.

Walking Distance to EVERYTHING. Nice stay will recommend.

Didn’t appreciate the door being banged on at 11:07 am when we were getting ready. We struggled for 1/2 hour to get the shower turned off with having to have maintenance up to help us. Paying what we do for hotels I really believe a 1/2 hour grace period should be quite understandable and reasonable.

Beautiful property, we enjoyed a wonderful evening view of the Falls Fireworks @ 10:00PM. You do not have a Falls view here, but it is a great location for The Falls, Shopping, Restaurants, Clifton Hill, you can walk everywhere from here, safely.

We had an amazing stay at this hotel! We loved the extra little bit that they went by giving us cookies upon check in!

Felt it was too expensive

Completely excellent property! We travel once a month and this is one of the best hotels my husband and I have ever stayed in! Out of so many properties to choose from, I’m super happy that we stayed at this one! Great view to the fireworks and the entertainment strip from our room!

Wonderful staff! Especially the man who found us tools to fix my daughter's broken eyeglasses.

Reception staff were lovely. Clean room. Great view

Hotel policy is stringent and obnoxious. The staff is about as good as customer service from an overseas agent. The property and rooms are great, comfy and well kept.

The staff at reception are not welcoming.

Nice and clean place. Would stay again considering the price.

Booked a room for 3 people but only 2 seats in the room to sit on. Attentive staff. Porter at front door very friendly and helpful. Front desk staff were all very friendly and helpful.

Would’ve loved to have a microwave and fridge but other than that we had a great experience. Would come back again.

Facilities are top notch! Swimming Pool and Jacuzzi was amazing.

Gorgeous views of Niagra falls, excellent for fireworks. Lovely clean hotel, nice pool. Staff were lovely

Bring your owe towels and blankets they dont give extras.

Thank you

The property was nice. The room was clean. Parking was expensive but expected in such a touristy town. The staff were not overly nice. The main problem though was the air conditioning did not work. I thought it might be a room issue but the hotel was overly warm. I turned our thermostat down to 60 and it never got cool. Not good for a middle aged woman.

Our stay was great but the mattress a was O

It was clean

Walkable and Dining options was great

We were told we’d get a city view but instead got a roof view. When booking, the hotel should have been transparent as then we would have chosen another room. Additionally, the hotel is quite far from the falls. Arguably, the farthest from all the other hotels. Honestly, disappointed overall with the rooms, location and the staff was not friendly.

This hotel is a convenient location to visit the various sites. We were able to walk to the skytower, falls, and the two casinos.

Hotel was clean and felt safe - even though it was surrounded by an area that looked unsafe. You can easily walk to the Falls tourist areas. Comfortable beds. Shower was very unsafe - difficult to even figure out how to turn it on and once wet / the shower floor was as slick as ice. No rubber mat in the bathroom so we had to use a hand towel inside the shower floor to keep from slipping. This needs to be addressed before a bad accident happens.

Property close to attractions. Hotel and area was quiet

Very nice property. Staff was very nice and gave me and my family welcome cookies. Close to niagara falls and all the activities. Would recommend.

Very nice clean, well kept facility ~ front desk staff has no “bed side manner” They were no accommodating and unconcerned about my issues.

Everything was fine.

Pool and hot tub

good

The spa staff were fantastic and anytime we called the front desk the staff were happy to help us! My family and I needed to de stress during this stay and this is what we accomplished - Thank you Double Tree!

Simple, clean, friendly staff!

I do not recommend this hotel!

The stay was great with munching options inside

Nice go to hotel if you want to go in and out quickly. 2 hot tubs and a swim pool excellant when travelling with the family.

Staff was helpful. Rooms were clean and bed was comfortable.

It was OK but there were some issues. The hotel is clean but it shows its age. Check in was fast. Breakfast was really great. They SMS multiple times to ask about our stay. That being said shower gel was missing, they replaced coffee and towels but didn't pick up the trush and no extra roll of toilet paper. I replied to one of their SMS and they immediately replied back that they will send up toiletries. It never happened. Overall got the impression their best days are past or maybe they are struggling, or are overworked. I think it's an OK hotel for a short stay but I will try another one next time I visit Niagara.

The only complaint is paying for parking. The room is expensive enough. Parking should be free. I will keep this in mind for the future.

The hotel was great, but the parking was difficult and expensive.

Excellent place to stay in Niagara including value

The only good thing about the property was the bellboy that gave us water bottles on her way out we have to wait multiple hours for entrance for the faulty alarm system that we found out continuously fussy goes off wasting both the guest time and Canadian taxpayers money.

Hottub is so chlorinated that it burns your eyes so we don’t bother anymore. Pool seems to be clean and clear though. “Falls view” is a loose term as some rooms are advertised as US falls view. We booked the full view and although we could see the mist from the Canadian falls we could not actually see them. DO NOT pay extra for full view. It’s not true. Hotel staff were great in bringing up extra coffee! Will stay again but will never trust the idea of spending extra to have a full view of the falls.

Our room was dated but the bed was comfortable. Charged $35 for parking at check in.

This hotel is a great choice if you're looking for cleanliness and quality. Great service and amenities like pool and hot tub. Nice that there's a Starbuck's on site.

Fantastic last minute stay the salt water pools and hot tubs were the best

Thank you so much!

Everything was great. Parking was overpriced though. Second visit here, great location.

Quite nice but the hotel don’t provide water bottles

Amazing view from

Good place for Family

We did a late check in and early check out. Did the job for a nights sleep. Bed was comfortable. Standard room and service.

great highly recommended

T

The parking at $35 a day is too much. You could park at a lot 1 block away for $15 a day. It would have been nice to have a less expensive restaurant in the hotel.

.

It's nice place

Hotel is nice, would stay again. Only complaint would be that we waited in check in line for 40 minutes. There were only 4 people ahead of us in line, but everyone seemed to be on the phone dealing with other issues.

Nice hotel. Great restaurant st the hotel.

Buen servicio, excelente

Charged $35 for parking, slow check out. Not my fav

great spot. and. valet guy has amazin

My reservation got canceled and charged me for one night after I called the hotel and notified them that my flight was delayed.

Very comfortable! Bed was awesome. Nice view. Friendly staff. Parking should be cheaper. 35.00 is ridiculous when you are already paying for a room. When you then add on the taxes, it is just too much.

Beautiful location and great views.

Excellent location.

The room was not ready after we checked in and we had to wait for it. This is unacceptable. Also the room smelled like smoke. After check out they never asked how our stay was. This was our second time staying at this hotel. Last year we had a better experience than this year.

Check in was great!

Good location

Second visit at this hotel. It’s in quiet area but walkable to get to attractions. Staff was friendly and rooms were great.

Excellent in every way!!!

A

The hotel was good, but the staff could have done a better job. The distance to the falls is okay.

Extent service

The room size was specious and parking lots were enough.

Lobby looks amazing and staff is super nice!

Nice place and close to falls if you are willing to walk about 1 mile.

When we checked in, there was a noisy child in the room next door. We spoke with the front desk about changing rooms, and although they first mentioned the hotel was fully booked, they kindly found us a different room after some discussion. We really appreciated their help in making our stay more comfortable.

Very close to the falls. Definitely the nicest hotel

Property was great. City view is nice. Not close enough to see the falls but i didn’t book it for that. The place was perfect for my family and myself. I would go again.

Staff and stay was great internet access room nice and clean

Starbucks in the lobby is a AAA for this hotel, rooms and bed was really clean. Over all had a good time, impressed by the property.

NA

Room was very nice

Great hotel, loved our stay.

The Aveda spa was closed the one evening & day we were there, but I had been at the spa about 15 years ago and remember loving the experience! I would have tried to book a massage again, if it were open. Our suite was facing the “river” and it was lovely to see the water in the distance and the Skywheel at night. I imagine you would be able to see the nightly fireworks quite well, though at quite a distance back. We walked down to the falls and watched from across the street. The hotel was lovely, I would definitely stay there again!

We enjoyed staying at this hotel it is located in a good area,the hotel was clean and the staff and service were great.

X

There were 2 queen beds for 5 people however the beds were small making it very uncomfortable.

Excellent reception for check in and out. Unique and homie lobby design. Wish washroom is a bit bigger.

Great hotel

Front desk had 3 people working and all were busy doing some sort of paperwork so instead of being available for actual customers right in front them they kept right on doing their paperwork and made a line of people wait over 5 minutes. Quite frustrating.

Great for families, hotel was clean and calm. Will definitely be returning!

Clean well maintained hotel with good amenities and walking distance to the falls and casinos

This property is excellent! Very clean, spacious rooms and friendly staff. Well decorated and designed. Kids loved the pools. Short walk to restaurants, shopping and all the fun activities on Clifton Hill.

All good room nice and clean

We paid for premium parking yet advised it is not available on site. Later, the other staff led us to “premium parking” and gave us another step to follow that did not seem to be mandatory according to front desk. Another situation occurred at hotel breakfast as we were stopped abruptly by staff when we were leaving even though we requested for room charge. I enjoyed the room and view as well as location, but there were too many inconvenience dealing with staffs I cannot claim this was a satisfactory experience.

Loved the welcome.gift and outdoor hot tub

I couldn't make my stay because my mother had a heart attack and I had to take her to the hospital. Unfortunately , the double tree said I couldn't get a refund. Not going to be using hotels. com going forward

Only checkin was delayed , becous room wasnot ready

After locating check in, it’s quite a walk from garage to check in to casino to rooms. It’s very spread out with empty areas between each section, our room was perfect, river view. WiFi was okay, it was hard to reach front desk for information, but when we did interact the staff were all very friendly.

Excellent affordable better hotel a little further from the Falls. But at walking distance of all the action. Staff is great and helpful. I will stay here again on my next visit.

No Microwave in the room. Have to travel back and forth to reheat or make baby food. And my kids were under 6 years old they needed constant food warm and etc etc

The best prices

Great place to stay. Our room was very comfortable

The hotel not including breakfast, the staff taking time to check in .

Great hotel and in a great location. I was on the 14th floor 2 queen beds river view. The view was amazing. To your left is Clifton hill and to right is falls. Both locations 10 min walk apart from hotel. Newly built hotel with great lobby and quiet suite. Overall great stay and also loved the welcome complimentary cookies.

Bien situé Propre

Great hotel, beautiful spacious rooms. Beds are super comfy. Very quiet and relaxing, highly recommend this hotel. Great price too!!

Nice hotel. Located close to everything.

Location

Lovely building from the lobby to the rooms. Had a great view from our room and staff were very friendly.

I have travelled a great deal and my experience with the Double Tree was wonderful. The Doubletree Fallsview was not only spectacular with the view from the 19th floor, but I was so impressed with all that helped me at the front desk. I would like express my many thanks to Safi at the front desk. He was so kind and friendly. He was so helpful with my WiFi issues. My experience with the Buchanen Restaurant was also very good.

Short waking distance from the Falls. Clean and nice facility. We got the room with the view of the Skylon building.

Nice and clean place to stay

EXCELLENT

The property is beautiful - lodge styling and looks well maintained. Front desk staff were courteous and didn’t give me any trouble with questions or luggage storage. We stayed in a fallsview room on the 19th (top) floor and the view didn’t disappoint. Breakfast in the restaurant on the 2nd floor was good and not too pricey (not included in stay) and there was a small Starbucks area in the lobby to sit and grab a coffee or small snack. Hotel is conveniently located near a Blue line WEGO bus as well as good food options and not a long walk from Clifton Hill or the falls. Only issue is coming back up the steep hills so wear comfortable shoes. Didn’t get to try the spa amenities but I’d stay here again honestly.

Very nice lobby and entrance. Superior pool. Good staff. Rooms are nice, but a bit dated and worn.

Blocked sink in the washroom and shower didn’t work either. Just the room itself is never enough to enjoy the night. Washrooms are equally important as well especially if you have kids.

Helpful friendly staff, easy check in/out. Clean room with good view of falls considering set back from the main falls view. Good excellent pool - a little heavy on the chlorine (everyone's eyes got sore). Very good value all round but room feels like it needs a bit of maintenance/upkeep. Comfy clean beds. Short walk to everything (10 minutes to waterfront/both resorts/clifton hill), plenty of nearby restaurants/bars etc. Had a great stay and will definitely stay again when we next visit.

Great hotel. The sauna next to the pool is a nice touch. The shower pressure went down a little at night halfway through the shower but overall great experience. Fireworks at 10pm if your room has a partial view.

Stayed here for a holiday weekend in a king room with soaker tub and view of the falls. Everything from check in to check out was amazing. The hotel is in such a perfect and walkable location to everything. Pool and jacuzzi was great. I would definitely stay here again the next time I visit Niagara Falls!

-

Have stayed here before. The property condition was excellent. Staff was great and very conveniently located. Restaurant staff was exceptional. Will start here again. God Bless.