La Quinta Inn & Suites by Wyndham Niagara Falls

It was a fine room. The pull out couch had used sheets folded up in it, and the spare pillow had hair and makeup all over it, but the staff traded us out. It was very busy with lots of tourists snd only 1 person working the desk, so it took around 40 minutes to get the clean bedding. The price was cheaper than many other hotels in this area.

Property has good location and seems new, but it wasn’t very clean. Breakfast was over by 9, so we missed it due to a late night. It was fine for a quick stop, but I wouldn’t want to stay longer.

Customer service is very poor

Clean room

.

Room was nice good price By 830 they took away waffle mix what we wanted and checking out waiting half hour front desk lady was no where to be found than walked in slow as pie and miserable I stayed because I needed a recipt

I like the accessibility, the cleanliness, and the helpful staff.

Very good

Smell of cigarettes in the room that supposed to be non smoking.

Passable

La Quinta is so good and the hotel smells amazing and the bad it was so nice and bathrooms are clean and nice went we woke up and we went breakfast and the breakfast was good.

Everything was good but they don’t come clean room and do not ask for things if you have needed Didn’t clean rooms also not providing towels or toilet paper if needed

The staff was very helpful and kind however the room was a bit dirty. The tvs channels didn’t work, the shampoo and body soap wasn’t filled, house keeping only replenished towels but didn’t freshen beds up. I’d say it’s okay

Clean Rooms, Plenty of Parking, Breakfeast was Good, Staff was Excellent !!

Good

Superb

Was unable to shower as knob to turn shower on was frozen...Told front staff..no apology..just said he would make a note of it

Exceptional

Could have had more chores for breakfast Strang smell

Asked for a handicap room. Called twice to verify, and received a Email verified handicap room. When we checked in, the room was NOT a handicap room, and the room smelled badly with cigarette smoke

Passable

Asked for a handicap room. Called twice to verify, and received a Email verified handicap room. When we checked in, the room was NOT a handicap room, and the room smelled badly with cigarette smoke

Good

Room service was not up to the mark. They did not perform room cleaning, we have to call the front desk multiple times to get stuff.

Plenty of Parking...Room was Clean,, Staff was Excellent...the Breakfeast was Good !!!

The only issue we had was related to pet allergies. My son is allergic to pets, and he slept on the sofa bed in our room. We suspect previous guests may have had pets on it, and it may not have been cleaned or disinfected thoroughly. The blankets also may not have been cleaned properly. By morning, my son woke up with his face covered in an allergic reaction. Thankfully, I always carry allergy medication because we have a pet at home. We moved him to the regular bed the next night, and he was completely fine. Overall, the stay was okay, but I would recommend better cleaning of sofa beds and pet-related areas, especially for guests with allergies.

Nice location and it was clean

Room not clean, hair in the bathroom, bedsheets nit clean, smelled as if not washed. Sofa bed not at all comfortable, noisy and squeaky.

Room not clean, hair in the bathroom, bedsheets nit clean, smelled as if not washed. Sofa bed not at all comfortable, noisy and squeaky.

Bugs and hair in towels

All over it was great.

Nice location and it was clean

Good

Muy bueno todo.

Everything clean

Good

The room was clean. And the beds were comfortable. The shower was nice. The hotel provided shampoo, conditioner & body wash. The bathroom sink had body wash & lotion. The breakfast was nice. I even enjoyed the coffee at breakfast. Plenty of free parking. Pet friendly. I have to bring my service dog. But we saw other dogs too. Overall it was nice location too. About 10 minutes drive to the border of Canada, by the rainbow bridge, near Niagara Falls. Keep up the fine work! We appreciate all your efforts!

The staff was very nice and helpful There really wasn't anything that I didn't like

There really wasn't anything that I didn't like

The hotel was okay . The breakfast was good also . The staff are nice. The location was near the places we want to go so that was helpful.

Staff, parking good

Muy formals las recepcionistas

Had a great stay. Hotel was clean and staff was very helpful. Kids really enjoyed the pool!

The hotel was just fine for our needs- arriving for only two days with our young children for our oldest's graduation last weekend. The property appeared clean, but in the rooms there were some sheets with marks on them, lots of dust in the bathroom. The continental breakfast was fine, and my 7 year-old enjoyed the pool- it was smaller, which is great for kids to play safely. They were very conservative with the towels, the lotion was empty, and there were only two kleenex tissues. The woman at the desk was very short (I don't require personality), but there was absolutely no warmth whatsoever for our evening check-in after a long drive. Other than those things, we liked the location, amenities, and it was basic and standard for a short stay!

Ok hotel

clean room

Yrs

Our room was filthy with hair all over the bathroom floor. There was old food on the tables, old splatters on bathroom and hotel walls that looked gross and didn’t want to identify. I didn’t even want to go check the pool

Clean room. Comfy bed. Nice shower but water not hot enough. Good breakfast for continental. Couldn’t park near our room.

Excellent staff

Very nice.

It was nice

Worst stay in many years. Check in clerk was busy with other employee giving her cash and ignoring us. After over 5 minutes I asked him if we should go and return later. Just finished 10 hour drive. We travel here several times a year to visit family. Just thought would try a different hotel. Entire wing of hotel smelled like weed every day. Room smelled like cigarettes. Dog in next room would be howling and barking every morning from 7-8. Last night here the room across hallway playing LOUD music and had several guests the would frequently be in hallway making noise and music playing until after 3am. Called front desk and she didn’t want to do anything until I explained that my next call would be police. She was reluctant to help. Guess we will go back to other hotels used previously.

would stay again

Property shows age, furniture was worn and stained. Okay place to sleep.

No breakfast only some scrambled eggs and about 3 sausage not enough for a party of 6

However, we did experience one major issue—there were bedbugs in the room. I immediately informed the front desk, and the staff member was helpful and offered to move us to another room right away. While I appreciate the quick response, the situation was still very concerning. Even after changing rooms, I felt worried about possibly bringing bugs home with us. Cleanliness is very important, and I hope the hotel takes extra care to prevent this issue in the future.

However, we did experience one major issue—there were bedbugs in the room. I immediately informed the front desk, and the staff member was helpful and offered to move us to another room right away. While I appreciate the quick response, the situation was still very concerning. Even after changing rooms, I felt worried about possibly bringing bugs home with us. Cleanliness is very important, and I hope the hotel takes extra care to prevent this issue in the future.

The pool was cloudy. The place was dirty and the only channel we wanted to watch they couldn’t broadcast because of a contract agreement with Wyndham.

Loved the pool

Fantastic ! Great location

Breakfast was horrible and the place smelled funny

Breakfasts was fresh everyday

The pool was unfortunately closed due to the water heater being broken so we were unable to enjoy it, however, I could see through the window that it was kept clean. We were able to get to Niagara Falls quickly.

Bed too high.

No shower gel in shower Blood stain on door between the 2 rooms

Bar closed

Nice aand clean.

Room was good, staff was nice

Bedbugs

The room was dirty. There were kids running and pounding above us until about 1am. There was a group of very rude children in the pool area unattended (probably the same children). And the over night desk man was weird and creepy.

The room was dirty. There were kids running and pounding above us until about 1am. There was a group of very rude children in the pool area unattended (probably the same children). And the over night desk man was weird and creepy.

To start off, it wasn’t very welcoming when we came in. Our hotel room in the middle of winter was set at 64° which was not nice to walk into. We found a weird bug on the pillow. Which the front desk called a stink bug. When we had breakfast the next morning, everything was cold no hot coffee. The waffles was very sour. And there wasn’t much else to choose from but cold cereals. Nothing was edible. Would not recommend.

clean specious room, great breakfast, nice pool and great stuff.

Amenities needs improvement/breakfast. No toilet paper was in our room and had to call several times before it was brought to us. Also, we had to wait for breakfast to be made at 8:30 because nothing was left.

Room was ok, bed sheets on sofa bed was stained and dirty. But staff gave us new sheets.

Breakfast was delayed. Ran out for more than 1/2 hour. Long wait for refills.

We would likely stay again. Price was decent.

Our sheets were stained and when asked for new ones, they said we had to change it ourselves, the overall appearance of the hotel was dirty. Breakfast left a lot to wish for.

Yes

Bathrooms dirty, good breakfast and friendly staff

Very Smelly, and they use super strong chemical cleaners that sting your eyes…

Great rooms

The hotel was filthy throughout. Empty beer case in the entry of the hotel. I had to ask for a room change 3 times due to various dysfunctions in each room. I was laying in bed a man hotel staff used his pass key and walked in without knocking on the door or identifying himself. Couldn't stay the last 2 days because they were epoxying the pool without proper ventilation the smell made it hard to breathe. The hotel staff was made aware of each complaint their responce was "I'll tell the Mansger" i took pictures of the beer case at the entry way and , the cabinet door in room 414 that housed the refrigerator it wouldn't stay closed causing me to run into this door in the middle of the night causing bruising to my leg. I had to break a coffee stir stick into 3 and, shoving it into the crack to keep the door closed. I also have the pic of the stir sticks holding the door shut and, a video of the foor opening without the sticks were removed. The staff was made aware that l was going to dispute the money l paid for the stay. HORRIBLE HORRIBLE EXPERIENCE !

One of the worst hotels we have stayed in. Absolutely filthy the place looks likes its never been properly cleaned. The carpets where so stained and disgusting we where afraid to even take off our shoes. The furniture in the room was stained with who knows what. We put a do not disturb sign on the door but the staff either could not read or pay attention because the man doing room cleaning would come into the room on their own with out knocking and being let in. They scared my wife several times. The staff would just stare at us any time we went to eat breakfast which the breakfast was horrible cooked eggs and sausage that was swimming in oil. We where on the fourth floor and there was buckets set up all to catch water leaking from the roof. We think members of the ownership and or staff lives there because they would come in and out of the rooms at all times of the night letting the doors slam behind them waking us up. At one point the staff had a party in one of the rooms and where very loud into the early morning. The entire establishment looks like it hasn't been maintenance since the hotel was built. With broke tiles dirty and scratched up walls and an elevator that sounds like it Will break at any moment. I will be making sure no one is know will ever stay at this location ever.

Room was ok, we chose that hotwl for thw pool to have some relax and was out of order. I called the front desk before booking and then told not in service 😒👎👎

I got up 4 times during night to manually switch unit ON/OFF because the thermostat was broken. As a result I got hurt/scratched my leg by the centre of the frame which was out. I brought this matter to the notice in the morning at the front desk. The remote to the TV was down.

Inn space was not clean, the towels kept in the washroom were not clean. Lot of dirts all over the place.

The property is showing its age and areas such as the elevator and hallways were dirty and needed vacuuming. The curtains in our room were torn. Staff were helpful and breakfast was OK.

We like the large spscious rooms and having coffee available in the foyer with comfortable seating downstairs

Room is very clean, the staff (Sri) was so nice

It was run down and there was no hair dryer and breakfast wasn’t too good

Food was good.

We booked this hotel after staying in many La Quintas. This one is not up to the standards. The from desk area smells as soon as you come in, like dirty and milldew. The carpets and elevator area are stained and dirty. Dirt caked into all the corner. Carpet is bubbled in the hallways. Walked into our room, and the same thing dirty stained carpets, long hairs in the shower, there was a large booger right over the bathroom light switch. Old toothpaste spit down the front of the bathroom sink. Crusty stains on the bedding. Cobwebs across the bathroom ceiling. Unfortunately we did not see the state of the room. Till late at night, when we returned to our room after dropping our bags off. We slept on our clothes on top of the sheets, and were gone early in the morning. We tried to request a refund theough expedia but were denied. Even with many pictures showing the state of the hotel and room.

The breakfast could be better, not too much to choose from. Rooms were fine but could be cleaned better around the ledges and corners and not putting out a stained face cloth as well making sure bathroom supplies are stocked.

Terrible I didn’t stay they are liars and wanted more money to stay!!!

Pool wasnt very clean or as bright and clear as the pictures.

But the staff on duty , may be the manager didn’t acknowledge our presence as we walked in , no welcome attitude ,

No issues friendly staff

Yes

Staff was just ok. Sat in the lobby on their phone every time we walked by. Room felt dated and repair jobs on the walls not finished. The pool was disgusting and I didn't even want to go in it.

The only positive is the room was spaceous.

Enjoyed our stay. Room was clean and lobby was well kept as well. Staff were helpful and friendly. Would definitely stay again.

Very dirty

I wish you will rip off your carpets.. its got a lot of stain, looks very dirty.. your property is great and location is good.. just needs a lot of deep cleaning I think

Wi-Fi doesn't work

Parking is spacious and there are a variety of breakfast choices:)

Batrooms were terrible. TVs did not have proper channels

Would stay again!

During my recent stay at La Quinta Inn & Suites by Wyndham Niagara Falls (09/25–09/27/2025, Booking Ref: 89404EE044681), I was injured by a protruding iron rod from the cot frame in our room. We immediately reported this to the hotel staff, but no corrective action was taken, nor were we offered a safer room. Traveling with a toddler and elderly parents, this was extremely unsafe and distressing. At checkout, the hotel advised us to contact your company for resolution. Given the injury, safety risk, and negligence shown, I request appropriate compensation and a prompt investigation. Please confirm the next steps. Sincerely, Dheepu Jayakumar Kailas

Room was not clean. Outside pet a

I am usually not one to complain, and pretty tolerable of situations and not knit picking and understanding that hotels aren't perfect, however, this one I agree was not anywhere near suitable!

safe

Nice

Rooms were excellent, good breakfast and pool, very calm. Recommended

Very dirty halls, look like it hasnt been cleaned in weeks , room outdated , scuff marks all over the walls, elevator very sketchy , shower no water pressure

Was told by the hotel staff they didn't have another room.

Staff had a bad habit of staring at people as hey either walking through or doing things in the lobby

The hotel room was clean and accommodating. The hotel associates that we encountered, were all friendly, courteous, and professional. Our family would definitely stay at this hotel again!

Just 1 con, one room we stayed in had bathroom lock issue, it didnt matter to us as we were couple only byt it will matter of you are sharing rooms with friends, so definitely check on that

I’ve stayed in plenty of la Quinta’s and never experienced anything like this. The pool is filthy, it’s green instead of blue and dead bugs were in it. The carpets in the hallways are disgusting! The room was really dusty. The sheets have stains on them. Overall this wasn’t a good experience

Limited parking. Doubtful staff. Dirty, smelly, bad odor coming from carpeta

Not the best neighborhood. Also, carpet very dirty. Breakfast was okay. Waffles, but the eggs were dehydrated. Not for us

It is supposed to be a non smoking hotel and the room smelled of smoke, the furniture smelled of smoke. During the night I was awoken by the smell of cigarette smoke from a nearby room.

Everything very limited

Needed updates carpets dirty room smell of bad odor.canceled booking on the first day

Awsome

Nice staff

I didn’t like there services..we stayed 3 nights there but they didn’t take room trash or didn’t even change the bedcover..bathroom soap bootlegs was not clean…overall my experience was not good..won’t stay there again.

Bed made noise if you hit the sides

The cleanliness is poor. Didn’t look like they vacuumed before our stay. Stains on the carpet. The room smelled when we walked in. The bedding smelled awful and requested a change. Housekeeping at this hotel lacks horribly. The pool looked questionable. Luckily it was a very short stay. Likely I would never try this hotel again.

WiFi wasn’t working and elevator made strange noises

When I say filthy, I do mean filthy: coffee pots had mold, wall paint was peeling and cigarette nicotine was running down walls (non-smoking rooms), stained carpets and stained sheets, burnt out light bulbs, damaged light fixtures and a leaking fridge.

GPS from Niagara Falls always routed us through the sketchy part of town. Scary. Carpet desperately needed updating. Elevator had strange spooky turbulence For the price we expected better.

They never came around to clean the rooms or give new towels

Old and smelly !!!

The room had a weird smell and bed was hard and uncomfortable.

The worst stay of my life. The room was dirty, there was no toilet paper, and the overall cleanliness of the place was horrible.

Property was nice, close to places to eat and travel to.

Elevators dirty, bad smell in hallways.

The rooms weren’t cleaned nor the beds made the garbage wasn’t taken out from the rooms the towels weren’t replaced we had to ask for towels it wasn’t the best

The pool area wasn’t clean and the water looked dirty. Never again will I spend my hard earned money at any la Quinta hotels or affiliates.

Check in we were given key to a dirty room, Check out day housekeeping came and opened the door while we were getting ready to leave, was charged completely different price from what Expedia showed. Breakfast was ok, location was convenient.

I like it was convenient, i did not like that it was not clean. Brakefast was average

The cover for the sofa bed had blood on it. We had to wait an hour for a new cover. Jason was very helpful and friendly. The management need to work in maintenance and keeo it clean.

Our bedsheets had spotting carpet had spotting. Dogs were peeing next to elevator on the carpet right in front of us.. there was one person at the front desk at night and he could not manage all the things that had to be taken care of. Our sofa didn’t have any sheets. There were no sheets in the room. We had to wait an hour until they brought sheets to us.. Would never recommend for anyone to say that hotel. It looks nothing like on the pictures. Motel looks better than this.

The breakfast was extremely poor in quality, with very limited and unappealing options. Considering the price we paid, this was unacceptable. I would strongly recommend looking elsewhere if you are planning to visit Niagara Falls.

It is ok considering the location

Staff was friendly and helpful. Breakfast was good, there was something for everyone.

Conveniently located near the falls. We arrived after a 7 hour drive on a Friday afternoon and all the kids wanted to do was go swimming. Pool was closed UNTIL 330 pm Saturday. Then I reported that the spare blanket in the closet was dirty and no one made any move to replace it. We were out of our room for 7 hours Saturday and returned to a room that was not serviced. When I reported everything nothing was done to correct it except an apology. The breakfast, though layed out poorly for crowds, was good and met our needs.

The room was in disrepair, especially in the bathroom. Soap/shampoo dispenser was empty. Wall thermostat was not hooked up to the window unit. Had to manually set it. The only positive thing we can say about this hotel is its convenience to Niagara Falls.

It was amazing stay.. staff is helping to guest. Property and rooms are clean. Breakfast is awesome.

Very easy to get to … convenient… close to Niagara Falls… the room was great…

Funky smell inside the room once we entered our room. We didn’t checked the bed sheets and linen but that’s a learning lesson moving forward. We paid $25 a day for pet fee and you would think that we would come in with clean sheets and linen but it’s dirty with dry blood spots and urine on the comforter. It’s disgusting we were sleeping on them touching our skin. They hid it well lower on the mattress and it’s deliberate because we discovered it days after our stay. Great lesson moving forward to always check the mattress upon checking in. The hotel lobby has an 8.3 rating and I followed that misleading hotel rating.

This was a run down, dirty, yucky breakfast place. We were fooled by it being La Quinta.

Carpet needs to be change.

Would not recommend, looks nice on the outside. Not super clean, elevator sounded like it was going to break any minute so we used the stairs. They didn’t bother to make our beds when asked, they said they would send someone up right away, never showed. One of the reasons I like a hotel. I make my bed every morning and when spending $400 a night they could at least make the bed. Won’t stay there again.

I don’t feel good

It was a good stay firts night second night was to much noise couldn't sleep well

The loca

This was our first stop on a two week cross country trip with our grandchildren. This hotel was central enough to access our adventures.

Everything good

Suite was comfortable

Convenient checkin and not bad breakfast

Room has a not good smell and the beds was dirty with black long hairs.

front Desk Staff is not professional

Very reasonably priced. Easy parking with clean entry. The room was well cleaned and the quiet. Would stay again!

Great property and location

Freindly staff .good food.

Very loud kids jumping around above us making our room shake and felt like they were coming through the ceiling. Kept going on until midnight at least

It was quiet and the front desk person was kind and helpful.

Staff great. Room comfortable and clean. Typical breakfast at hotel but so many restaurants around property.

The service and facility very very poor. They don’t bother guest and treated guest as like cheapest

The bathroom shower didn’t work as the shower knob was stuck. So asked to change the room. The second room given had the issue with the shower drainage. 3rd room was given to us just to take showers. It was a mess. I do not recommend this hotel.

It was fixed before we had to take the stairs 3 flights up w luggage, so that was good. The remote & phone didn't work. The carpet in our room had something sticky & gross, so I put one of their plastic info cards over it. One bed was made inside out, the other had something on the side of it that looked like dried poop. Gross!! Very basic breakfast. ( I brought my own food) My husband ate it. Said it was ok. Over all I give it a 3. Easy enough to get to the attractions Parking was free , the indoor pool was less than desirable. No safe in room I kept putting up the do not disturb on door. 3 x in a wk it went missing Glad they only emptied a garbage pale before I'd come back. Decent price for a holiday week ( 4th of July) If you're really just looking for a place to rest your head & have your kids eat fruit loops than this is the place for u

good place to stay . Dog friendly.

We stayed here for 2 nights. Room seemed clean and comfortable. The room smelled fine. Breakfast was good. The bed mattresses wound up being older. It would have been nice to have better mattresses. The old mattresses did affect our sleep. The hallway was dirty all 3 days we were there. It desperately needed vacuuming. I tried to wash a load of clothes in the laundry area and after trying to dry them discovered that the dryer was broken. The lady at the front desk did allow me to use a housekeeping dryer to get them dried. The elevator smelled and could have used a cleaning. The pool area had a strong odor, and resembled an overcrowded bathtub. We opted not to use it.

The sofa bed was very dirty. The bathroom door would not lock. The toilet seat had a brown line that was nasty to look at.

It was great overall ..no complaints .. it was clean and staff is very friendly. I would suggest they could offer more breakfast options and room service after hours

Worst stay I have ever had, the hotel was dirty, the hallways and the elevators were stinking with foul smell. The bathrooms didn't have proper shower heads and the carpet in rooms were dirty too.

Was ok, but dirty. The common areas had not been cleaned in some time. Room was ok, but definitely needed a deep clean too.

Clean and easy check in and check out

Great for the value

dislikes are the room was very dirty and unsanitary. the sheets wasn't clean and or changed and bathroom wasn't cleaned. the water does drain in the shower and there was bugs and spiders in the room

I just wish Breakfast offered a little more variety

Good value

Great stay. Recommended.

The room has unpleasant smell and broken furniture

Room smelled terrible. Bedding is not fresh.

Breakfast is decent, though not great. Has pool and decent lobby.

The front desk staff was friendly and helpful.I think that more effort can be put into the ambiance of the establishment. From you enter the front door there was an awful stench as if the area was just moped using dirty water.The stench of what could be from wet carpeting was very evident..A little more effort into cleanliness would be good.We stayed for four nights and outta those nights the pool was closed for two.

Smell was terrible and we literally waited to go out. Needs definite updates

It was value for money. Nice location very near to highway.. Good breakfast to start day

Breakfast buffet was barely warm and there wasn’t a microwave to heat anything up ? Apples in the buffet were old . Asked for a shower cap at the front desk ( forgot mine ) and they wanted to charge me for it 😡

Had to park in an unlit parking space, hotel parking was limited, cigerrete hole in the sheet. Bathroom walls looks they weren't whiped down.

Family vacation

Decent place but when we had to swap room metal piece was sticking out and cut my leg and I got “oh no. Thanks for staying with us”

Great

It was good

Nice place, good breakfast. Convenient to what we wanted to do. Nice pool.

Nice place to stay!

Our stay was ok. The breakfast was pretty standard. We were very disappointed that the hot tub was filled in. We were hoping to sit in the hot tub while the kids swam. The kids did like the pool and the temperature of the water and pool room were great. But it was difficult to see the falls and still have enough time for the kids to swim since the pool closed at 8p and check in was at 4p. We were surprised there was no bar soap for the shower or sink but guess you’re supposed to use the body wash instead? Unfortunately as we were packing up we found a squished jellybean in one of the beds, and we didnt bring any jellybeans with us.

There’s no place to sit outside… like a bench or a chair

Wonderful staff