Crowne Plaza Niagara Falls NY Riverside by IHG

good

It was priced fairly for the location. Would be better with breakfast included

Our stay was great ! They were remodeling so it was a lot of construction but overall I loved the room the tub and shower just wish they had a bigger tv it wasn’t a smart tv at all just basic cable

Very clean room with good sized toiletries and plenty of towels. The view was absolutely gorgeous. I did wish we could open the window, even a crack. The room got stuffy pretty quick even with the AC cycling. The patio area is lovely! Would love to see some umbrellas on the lower level for some shade Wifi was a little slow, especially when we would try to watch youtube videos via HDMI on the TV. Food in the restaurant is good, but not worth the price to eat in there everyday. I did inform the front desk of this, but one of the elevators does not come up even with the 7th floor which is an accessibility concern and a general safety concern for clumsy folk or people not paying attention when getting in and out of the elevator

Staff are nice

Good

Amazing staff and people around the area. The restaurant is very cute, and the food is great. Easy to move around the Niagara Falls. We travel with our service dog, and they were very attentive, which is a plus for me.

Staff was great. We stayed in the middle of a remodel so there was a lot going on. Pool water was very cold and looked dirty. Room was clean.

Fantastic location on the river with easy access to highway, The FALLS etc. Great views. Excellent staff. Very friendly & helpful!! Already booked another stay here in September. Highly recommend it.

Exceptional

Good

They are remodeling. In a year it might be a great place. But needs work.

Too expensive Not up to the expectations Additional charges along with taxes

Great service, Great staff.

This is a great location with an amazing view. Check in and staff were great. Food was ok but the general vibe, decor, cleanliness etc was excellent. Recommend for the price range

Front desk under construction, pool was cold.

They need change some people of the staff

Food was overpriced. Rooms clean. Definitely expensive for the layout.

Experience was great, but our shower was not hot enough as far as hot water goes.

Disappointing

No hot tub

Staff great. Facility clean. No hot tub

View of the river sitting outside the back of the hotel Parking lot needs to be updated along with front of the building

View of the river sitting outside the back of the hotel Parking lot needs to be updated along with front of the building

The view and area of the hotel are not bad. We ate at Jacos across the street the first night and it was great! The beds were HORRIBLE! Felt every spring. They made so much noise just rolling over at night, it would wake us up. We were there for work/pleasure but would not use this hotel again. Staff was friendly but hotel needs maintenance to come through. It was not worth the money we spent.

The staff was amazing. Brittany at the front desk was kind, caring and very helpful. Definitely will be back. Nothing

I paid for The breakfast package and they canceled it but I didn't get reimbursed. Hopefully booking.com will give me a credit. Yes

The One bedroom King suite! I paid for The breakfast package and they canceled it but I didn't get reimbursed. Hopefully booking.com will give me a credit. Yes

The staff was amazing. Brittany at the front desk was kind, caring and very helpful. Definitely will be back. Nothing

Overall hotel was good and comfort

Exceptional

.

Everything was perfect. Great food, friendly staff, and the view of the river and Grand Island Bridge was incredible.

Exceptional

I loved the location, the lake was very beautiful. Well, the property is a bit old, but it seems they are fixing it up.

I loved the location, the lake was very beautiful. Well, the property is a bit old, but it seems they are fixing it up.

Good

Exceptional

I had a wonderful stay and experience here!!! I booked the suite facing the river and it was awesome!!! It was a little small, like similar size to a studio, but it was comfortable. I loved the view and the jacuzzi tub. The staff at the front desk were incredibly nice. Shahrika, Brittani, and Steve were all very professional and accommodating. The restaurant (Bella Vista) was wonderful. Jackie was our server and she was very hardworking, kind and attentive. I appreciate her serving us on Easter Sunday. Overall, it was a phenomenal stay. I definitely plan on coming back again!!!

Very old facility!!! The shower faucet is completely broken and need replacement. I have seen such an old fitness center, treadmill broken, cabel machine out of shape.

Tv didn't work in room, parking was over crowded, housekeeping walked in our room 3 hrs before check out

Staff seemed unconcerned with anything other than checking us in and out. The restaurant was nice though. I would stay again. Just don’t expect a grand display of hospitality.

The property was closed for renovation. I received a confirmation email the night before

Hotel was awesome, very friendly staff. My favorite part was the jacuzzi in the room, it was amazing. The only thing that I was disappointed over was the fact that the room where the pool is located has a lot of windows and it was freezing, also the pool was very cloudy and dirty looking so we didn’t get in.

We arrived to find the hotel was closed for renovation

Our radiator fan in the room was very loud. Like the fan needed oil. I know if I would’ve complained they would have switched my room but it was already late. Staff is super friendly

Hotel was amazing great staff service quality and prime location

Yes

Clean room. Shower room doesn’t vent well

Clean, nice stay

But was clean and comfortable beds Great and easy access to the falls

Great in- house restaurant, beautiful view of Niagara River, quiet and great room! Easy drive to the Falls but not so close as to be in an overcrowded area.

wonderful stay- beautiful property and great staff.

Stay was ok... Our room was pretty worn with rips in carpet, stained counters and rips in the bed frame . It was nice to look out at the river. I wasn’t happy with them holding 100.00 for “ incidentals “ and paying 10.00 a day to park in their parking lot. Location was good for what we were visiting for.

Comfortable beds. The pillows are so comfortable I wanted to steal one. Breakfast was excellent! Nice views from the dining room. We will stay there again.

Restaurant on site was convenient

The hot tub in our room was great, but got cold fast. I didnt want to keep running hot water to warm it back up. Very pet friendly, but the pet fee is pretty high for just one night, especially for an 11lb dog that doesnt shed. I made more of a mess than our dog did. The restaurant prices were great and the eggplant parmesan and caprese salad were fantastic. They made two meals for two people.

Excellent stay!!

It took us less than 10 minutes to get to the falls or the nearest wal mart (in different directions) making it a fantastic experience overall. The beds in our room were a bit lumpy, but overall not horrible. Would definitely stay here again.

Room was very clean, staff was very nice, the food was really good and the service was great would recommend anyone to stay

Staff is indeed helpful. Air conditioning - adjustable. Minor inconvenience: coffee machine is rather challenging to use

Bartender was awesome both nights. Bed was not great, big dip on the one side so really uncomfortable and pillows were saggy and really hard to sleep on.

lunch waitress terrible

We only stayed over night, but were really happy with the hotel itself. The restaurant was a different story. First, we were seated by a very nice maintenance man who went into the kitchen to find our server. We asked the waitress what would be the best things to order because we had limited time to eat due to a scheduled tour. We ordered her suggestions and the eggs came different than what was ordered. The toast was cold and the servers were nowhere to be found again. We were the only ones in the restauraunt. Stay at the hotel, but go elsewhere for breakfast.

My son had recently suffered an injury and was on crutches. They gave us an accessible room on the first floor and provided ice for him. Room was clean and comfortable. The restaurant seems nice as is the waterfront venue. Although we were told service would be severely delayed because of a private event. That was inconvenient because we chose the hotel because of the restaurant. That being said we found an amazing restaurant named griffon gastro pub. So we probably ended up better off.

Nice place

The room wasn’t what I was expecting, it was on the first floor not a nice corner, and the smell was a strong old carpeting ,it seam that wasn’t have a good cleaning. Food was not good , hamburger was with a very dry and thinner peace of meet and and old peace of lettuce,french fries good. The room was not made for the day.

We had the best stay

Excellent view of the river. We had noisy neighbors both nights, not your fault.

Thepool water looked green and cloudy. Also the pool room was like 85 degrees and was like a sauna. Other than that everything was fine

We enjoyed our meals that were cooked to order! They were all flavorful and delicious! The property was very well maintained as well!

Right along the river, and had bar and grill right in hotel

The pool was great! And the location is 100% what we were looking for.

The thing that stood out was the size of the room. It felt very cramped for a family of 4.

It was a great spot for a last minute reservation

Enjoyable stay. Staff was extremely courteous and accommodating.

It was great

The property was beautiful next to the river. My family and i enjoyed the pool. We also appreciated the help and friendliness of the staff

Very nice place

BEDS WERE UNCOMFORTABLE

The staff were very friendly and customer oriented. They are dog friendly but we weren't able to take our dog to the lower deck outside. I suggest that they keep the upper deck pet free and the lower deck pet friendly.

Nice hotel

The weather was great! Hotel was clean! The workers were very friendly! Not far from niagra!

One elevator and the matress was sunken in. Had to sleep on the floor. Rough place to stay.

Nice hotel in the river with great views and atmosphere. Clean and I would stay there again

Excellent stay, everything very good

Our room and view were as described at time of booking. Room and hotel were clean which is always a plus. Location of the hotel is great between Buffalo and Niagara. Building only had one small elevator which I really think they should have disclosed at the time of booking. Especial when we booked a premium room. Time waiting for the elevator around check out was extreme and frustrating many guest.

Stay was very nice. However surprise $100 at check in was unnecessary! And told at check in that it comes off your bill only to find out at check out it takes easily 3-5 business days to see in your account. Very deceptive Crown Plaza IHG! What’s the point ?

This hotel was like Crown Plaza’s forgotten step-child. There was hair on the bathroom floor when we checked in, stains on the window shades, and an overall musty smell coming from the rug in the bedroom. The shower pressure stung. There were patches on the walls near the top of the windows, clearly fixed in a shotty, quick way rather than the right way. So disappointing. This hotel is also not for people who are hoping to walk to Niagara Falls spots- only drivable. Not in the best area either. The only plus to this hotel was the friendly staff at the front desk. For the price I would have expected more. To the Crown Plaza corporate office: put more of an effort in this hotel, it needs a complete overhaul.

Very bad experience 😢

The hotel was clean, the view was great. The restaurant had great food and LIVE MUSIC! The mattress was a bit old and springy, but far from the worst. And one of the elevators was out of service which made going up and down to the 6th floor take a while. Short drive to the Maid of the Mist. Overall great stay.

Not clean for real it's a beautiful location but 😔

It was great. People were friendly. Only 2 things that were a downer was we waited for almost an hr after ordering breakfast and finally left the dining area. We did get $6 back of a $50 breakfast, and a to go breakfast to take to our room, but it only half half of our order. Also one working SMALL elevator on an 8 story hotel IS NOT ACCEPTABLE. You guys had a lot of very unhappy customers and wait time for an elevator was over 15 minutes most of time. As I have metal in my ankle, going up five flight of steps was not an option.

Perfect

V

In need of a refresh, TV did not work in room asked for a discount for the inconvenience but nothing was discounted. Dirty carpets dirty red vacuum filter left on a table in front of the elevators. Pool was out of service during the summer??

The distance to the falls

Had to keep shades down in the room , steps to the pool right outside rooms windows.

View of river easy parking

Bad location and the room smell

The bathroom had a smell of dirty gym clothes or sweat. It was a bit irritating when using the shower. That was my only issue. Everything else was great. I dont expect a bathroom to smell that way and it seemed the exhaust fan wasn't working

Room and hotel is dated, no microwave, area around the hotel is rundown , view of the water is nice.

Location on the edge of the river, pool view room had view of river also! Clean, inviting surroundings throughout.

view and location (close to everything) was great, checkin was below average. I had to wait till the receptionist finish his chit chat over the phone, with this much price per night no complimentary breakfast. Woke up twice by fire alarm within 2 hours on the same day due to careless kitchen crews.

Property has a nice location. Receptionts - all three of them - were nice. One ofe the two elevators was broken and every trip downstairs took 10 minutes at least. Whoever was in the hallway with their radios talking all the time didn't add to relaxing atmosphere. Pool gate lock didn't work. Also, their restaurant was nice, but every single time there was a confusion that made me unwelcome - always something along the lines of "do you have a reservation?" and if you don't you can come in but you'll have to wait or you can't take a nice table etc. I had nice tables every single time and no one showed up to claim them, it was half-empty all the time, which makes me think that staff were trying to save these tables for some potential reservations (I've been told that couple of times). I don't give a damn about that and I don't think it's a smart move - I paid decent amount of money for this hotel (triple the price of what it should cost tbh, first night was close to $300 and it's not NYC). Anyhow, the stay was ok - they just could really do better.

We liked the location, housekeeping was wonderful, kept our room clean every single day. Staff was all very friendly. Downfall, they only have 2 elevators. One was broke the entire week and they said it had been broke for weeks before. Made for horribly long waits. We paid $1,800 to stay there (2 rooms) and had to pay $10 a day to use their parking lot, that makes no sense. Other than those things, it was ok.

Only 1 working elevator. Hate the parking charges as well. Just charge me once instead of all the add ons

Easy and quick

The bed was comfy but all of the outlets next to the bed and at the desk were not working. Had to charge our phones on the bathroom. Luckily they were able to charge with the plugs barely holding on to falling off the outlet. Only one elevator was working which caused us to wait for the fourth elevator before getting on because each time the elevator arrived at our floor, it was full.

The view of the river was gorgeous. Staff was very nice. One of the elevators wasn't working and we were on the 8th floor

Check in was okay. Elevator took forever. Room needed repair. Beds were comfortable. Tub wouldn't drain. Restaurant service was very slow. One person taking orders, drinks and making drinks. Employees complaining. One was a housekeeper in the Elevator and one was the waiter. Front desk forgot to send someone up to fix drain. Short staff. Grumpy staff. I felt sorry for them but they shouldn't use that as an excuse and share their frustrations. It was awkward

The property is a decent property but the carpet need to be replaced in the rooms and there was only one elevator working.

Did not feel safe.

I like it

I only stated there for one night , the location is great and is close to every thing, didnt have a chance to set on the patio since a i waited for 15 minutes for a table and couldnt get one, as far as tge room it self it was clean the bed feels loae and make sounds on every move

Staff was wonderful! Would not hesitate to recommend

Needs renovation!

The hotel only had 1 elevator in operation for all those guests, had to wait a long time for one. I booked my 2 days at $189.00 per night and was charged 322.00 for the first night and 173.00 for the 2nd night, my total bill was a shock to me due to it being over 600.00 dollars. This was a rip off. Never again

Clean,neat.

This hotel was excellent the beds were comfy and very friendly staff. I would recommend this hotel absolutely.

Nasty, needs a serious upgrade. Dingy, carpets were gross, no USB ports, furniture all scratched up. NOT A CROWNE PLAZA at all!

Great hotel, restaurant in property food was amazing

The staff was amazing!!! Highly recommend!!!

The stay overall was good. Sad that we couldn’t get a room overlooking the river. I think there was party or something because it was super loud at night. Breakfast was not that good and overpriced.

The hotel is decent enough

Only one elevator worked and we had the room with a kitchenette but there were no dishes, cups or silverware!

Nice and quiet.

Check in was very easy and the room was clean

The staff were amazing, friendly, and attentive, unfortunately the rooms and facilities have been completely neglected. Beds felt like we were sleeping on springs, room was old, outlets had burn marks, carpet was torn, and bathroom was rusty. One of two elevators was out of service for my entire stay. Staff and guests were sharing an elevator, making it nearly impossible to get on it during peak times. It’s really unfortunate because you can tell the staff were really trying, but clearly management doesn’t care about upkeep of the property. It’s long overdue for a renovation.

Room was great, quite we reserved a suite don't know about standard rooms,close to the Niagara Falls, 10 minute drive, other restaurants, and stores 10 minute drive plenty of parking dont understand the charge for parking thou $10 a night we stayed 3 nights,restaurant on site alittle steep on prices example $8 for small loaf of bread ,big deck in the back very nice inclosed pool located alongside the Niagara River all in all very pleasant stay ,oh one other thing alot of busses came in the middle of the night alot of people checking out in the morning we were on the 8th floor only one elevator was working to aleast 20 minutes waiting to get to the lobby because elevator was stopping at other floors need to check in to that it was a very nice stay we there because it was my wife & i 50th wedding anniversary THANK YOU FOR ARE COMFORT staff was excellent.

Save your money on the restaurant not many choices on menu,short staffed 10 minutes away restaurants not far away

Pool tends to get dirty quickly. Wondering if it gets cleaned daily

I stayed one night it was as expected

Very nice hotel, room with Jacuzzi was excellent. Wife liked breakfast.overall would recommend

We booked for the river view and that was great but I got the feeling it is not the best area of the city

Nice scene from hotel room. Great facilities including a pool. Pet friendly. We loved it and will go again.

Many little details added up to be a sub-par experience. It wasn't bad enough to check out halfway through our stay, but wasn't good enough that we'd recommend it, or stay there again.

The surrounding area has not recovered from the de- industrialization of the rust-belt. It is derelect and poor. Devoid of charm or character.

Staff was good l!

Our first stay on the American side of the Falls and, while this hotel isn’t in the center of the tourist area, it provided peace and quiet with a view of the river, just what we wanted. The facility is well maintained, the staff were very friendly and helpful. We ate at the onsite restaurant for dinner one night and, again, the staff was helpful and friendly. The food, especially their pizza, was very good and reasonably priced. We plan to stay here again while visiting family in the area.

Great room, great view, great food, great service

We were pleasantly surprised when walking through the front doors of this property. It felt fresh and updated, clean and well equipped. The staff was wonderful!! Would definitely go back

The view of the river was nice and access to it too. Area location to freeways and Canada was convenient too

Great location.

Clean place and peaceful. Only 15 min from Niagara Falls.

My stay was great. Easy to check in and out and great customer service. Will visit again!

Beautiful lake view from the room. Enjoyed it.

Loved every bit of my stay. Highly recommend

Nice

Over all nice but jet tub was broken no refund 🙃

I love it

Great. Definitely will stay again. Very clean and smells good. Loved the hot tub, staff is professional and nice.

Pool is nice, unfortunately it’s only 4ft deep. And the walls are thin, we could hear the people on the other side. Other than that no complaints.

Room was clean, beautiful view, friendly staff, loved the giant shower and tub in our room

Good!

Hotel is nice and convenient off of the 190. Nice view of the river and I'm sure in the summertime it is awesome. Two things left a bad taste regarding this hotel. There was what appeared to be a hockey tournament in town and the hotel was full. Kids playing hide and seek running down the halls/stairwells on all floors at night. My wife and I had to yell at kids on separate occasions because we couldn't hear the tv at times. We're not old and disgruntled - I am 38. (not the kids' fault - poor / inconsiderate parenting really). Second issue was my wife couldn't use the jacuzzi bathtub in the morning because there wasn't enough hot water. We stayed an extra hour until the hot water replenished. Got a 3-minute shower before the water went cold again.