Hampton Inn & Suites Newport News (Oyster Point)

Everything is good 👍

A

Both room were not clean . Also there were a roach in the room and I have pictures to provide our stay. Cleanliness

The staff was great. The room was nice. The only thing I would say would be the pull out sofa bed mattress needs to be changed out.

The staff was very kind and welcoming. Everyone welcomed our sweet dog when we arrived.

Very good

The room was clean and well-maintained from the moment I walked in. Everything felt fresh, spotless, and organized, which made the stay comfortable and relaxing.

The location was great for me. It was central to the places I had to go while in the Hampton Roads area. It was nice to have breakfast as an offering included in the stay. Having to pay for parking in an uncovered, non-valet lot was unexpected. While the cost was not excessive, it felt like an additional fee being passed on to guests, especially given the already high room rate.

The location was great for me. It was central to the places I had to go while in the Hampton Roads area. It was nice to have breakfast as an offering included in the stay. Having to pay for parking in an uncovered, non-valet lot was unexpected. While the cost was not excessive, it felt like an additional fee being passed on to guests, especially given the already high room rate.

I liked the location. When the charge for a 1 night stay hit my credit card, it was $50 higher than I expected, so I went to the front desk to inquire about that. I was told that it was an incidental fee that would be refunded when we checked out. When we checked out the next day, there was a $5 fee for parking. When you are paying $192 to spend the night, you shouldn't have to pay an additional $5/day parking fee. It is not that $5 is a high fee. It is the principle of the matter. Hotels shouldn't charge fees that are not fully disclosed at the time of booking. There shouldn't be a fee to park your car overnight. What additional fee will they charge next? I will probably look elsewhere for a place to stay in the future.

When the charge for a 1 night stay hit my credit card, it was $50 higher than I expected, so I went to the front desk to inquire about that. I was told that it was an incidental fee that would be refunded when we checked out. When we checked out the next day, there was a $5 fee for parking. When you are paying $192 to spend the night, you shouldn't have to pay an additional $5/day parking fee. It is not that $5 is a high fee. It is the principle of the matter. Hotels shouldn't charge fees that are not fully disclosed at the time of booking. There shouldn't be a fee to park your car overnight. What additional fee will they charge next? I will probably look elsewhere for a place to stay in the future.

The property needs some TLC. Example in the room we stayed in the carpet is lifting up where the floor meets the carpet. The hallway on the 1st floor needed cleaning up some. The outside rug is filthy dirty and some lights are out outside of the property and in the hotel room. 112

The property needs some TLC. Example in the room we stayed in the carpet is lifting up where the floor meets the carpet. The hallway on the 1st floor needed cleaning up some. The outside rug is filthy dirty and some lights are out outside of the property and in the hotel room. 112

Enjoyed the stay will stay there again when I come to town.

Superb

Great

Didn't like i had to pay to park.

Rude front desk associate, pool not open when online page said it was, disgusting dirty sitting water at ice machine that also didnt work and breakfast was abysmal. The tables in breakfast area were all wobly so nothing stayed in place.

Exceptional

Yees

Staff was friendly and the room was clean. Good breakfast offerings. The hallways were rather dingy and need refreshing.

Everything was fine breakfast was so so.

I loved the location, clean room and the hospitality from staff was amazing! Clean and convenient location for my destination

I loved the location, clean room and the hospitality from staff was amazing! Clean and convenient location for my destination

Breakfast wasn't good. Ice machine broken and room had no linens for the sofa bed and no way to get any.

Exceptional

Breakfast was great as always. The staff was great at getting things refilled as fast as they could.

The room was not clean when we arrived. The previous occupants leftovers were in the fridge. We cleaned the room ourselves. The maid didn't visit the room once while we were there. When we went to the front desk to get towels, the front desk person seemed very unconcerned. Also, they didn't have any regular maple syrup on the last day we were there. They only had sugar-free.

The location worked well for us. The facility was nice. The bathroom was a good size and well laid out. The room was not clean when we arrived. The previous occupants leftovers were in the fridge. We cleaned the room ourselves. The maid didn't visit the room once while we were there. When we went to the front desk to get towels, the front desk person seemed very unconcerned. Also, they didn't have any regular maple syrup on the last day we were there. They only had sugar-free.

Pool closed during spring break. Hallway floors and elevator not very clean

This hotel needs a lot of work and upgrades. The room had a musky smell, carpet was not fully vacuumed. It had a kitchenette with only 1 fork, no sponge or soap for washing dishes. 2 small garbages for a family of 4 for 2 nights does not suffice. The lotion by the sink was falling off the wall. I would not stay here again. Sad to see this type of hotel with the Hampton name since we usually enjoy our stays and just left 2 other Hilton affiliates that were much better for the same/less price, Home Suites.

Good breakfast and soft bed.

Exceptional

Bathroom tissue paper holder was broken, tub near drain was dilapidated; when I opened one of the disposable paper coffee cups, there was liquid in the cup!I wished there had been fresh fruit at breakfast but i’m guessing the sports teams got there first and took it all.. the omelets were delicious though.the bed was very comfortable.

Absolutely nothing to remark on

There was a slight issue with my television and my air conditioner but they fixed it immediately.

Wonderful

The HVAC controls were confusing- they n the wall or at the unit?

Check in staff, fast, courteous, well groomed. Lobby, well appointed, with many brochures of things to do in area. Nice fireplace. Breakest was great. Lots of choices and staff kept everything stocked.also very clean. Elevator, clean. Room well appointed nice big screen tv, beds very comfy, bathroom extremely clean wonderful shower and the big towels. Refridge was nice and cold. Carpet clean. Close to restaurants and shopping.

Room was spacious and well appointed. Slept very well

Excellent

We were on the 4th floor and the elevator was out of order

Loved the room type! Hilton worldwide system was down when I tried to check in. I had to wait 30 minutes until someone told me I could check in on the Hilton app, which I did. Staff was very friendly and breakfast was superb!

Staff friendly and room was immaculate. Bed comfortable and quiet .

Got to my room and bathroom had not been cleaned. I was supposed to be a king suite with a sofa bed and kitchen and was not. Only one elevator was working in the entire building. Through everything the staff were kind and very apologetic. I was offered a refund for my stay.

Stand out here Iis definitely the front desk staff. Each was kind, caring, and friendly.

Clean room.

Clean room, helpful staff.

lady at front desk was very nice

Everyone was very nice and attentive to our needs, even Tiffany who prepares breakfast

The front desk staff was courteous and friendly. The room had a smell but seemed clean. Breakfast was also good.

Very friendly, helpful and very courteous - room was very clean and comfortable - breakfast was delicious, plentiful and a good variety

Everything was perfect! The hotel on the outside looked new. Inside was very nice and clean. The staffs were AMAZINGLY nice, kind, sweet, helpful and courteous. Our room, It sure did meet my expectations. It was clean, nice, smelt good and not like musky. Floors were clean, refrigerator was clean, bathroom was cleaned, bedroom was clean and bed was made nicely. My kids loved how the TV’s had my name on it 😁 It all worked out for the weekend. I will definitely be coming back here everytime we visit my nephew. Thank you Staffs at Hampton Inn & Suites!!!

Front desk hostess was very helpful and happy to serve.

At check in they did not use the Hotel.com virtual card (onekeycash transaction) to charge room so had to go to front desk the next morning to resolve issue, which they did with apologies

Staff was very nice and accommodating.

The room was spacious - the staff were very friendly.

Courteous staff and a nice big room.

N/A

Did not eat there. TV was off and on in the evening. Toilet continually ran until I removed the top and manual closed the plunger. Other than that good stay

Shida checked us in and out. She was very friendly and helpful. She also accommodated our request for early check in with our cats. She’s the best!

Good breakfast, comfy beds. A little worn for Hampton though(very wrinkled shower curtain and scratches on furniture) but didn’t impact our comfort.

We stayed while attending a soccer tournament in Williamsburg. The location and price was perfect, an affordable suite with kitchenette right off the highway. Dollar Tree, Subway and other shops are literally right across the parking lot and a very convenient walk. We would stay again!

I liked everything about this hotel except for the fact that I had a dog on my floor barking for 2+ hours in the morning and there was nothing the hotel could do about it. They are a pet friendly hotel which is fine but in this case that a dog has separation anxiety, there is nothing they can do. Sleeping in on a Sunday was not an option.

Very clean room with nice upgrades. Breakfast was tasty, and the prep area was organized and clean.

Check in was easy and the staff were incredibly friendly and helpful. The property isn’t perfect but it’s not as awful as some reviewers posted. It’s clean and comfortable. Perfect for a stay of a day or two.

The hotel / room was clean and the breakfast was fair. The joining room with ours aloud the people next door to be heard and their TV/ music playing. The room r out dated and of the four floors out had to go to the first floor for ice. The top three floors ice machines did not have out of order signs posted.

Really nice clean and friendly

Clean and comfortable.

Very nice except for some doors were not working in the parking area to the hotel and also the bed was not so comfortable but everything else was nice

Good location. Elevators not working when we got there. Air conditioning in hall didn't work. Other wise it was good. Expensive!!!

Great staff. The hotel is conveniently surrounded by restaurants and retail stores.

Check-in went well, lobby was decent but: the bedroom phone did not work, the bathroom exhaust fan did not work, the coffee pot leaked AND my sleep was broken constantly at night due to loud noises that, I assume, was coming from the pipes. Each time I fell asleep, I was awakened by that horrible noise!!! What started out okay turned out horribly!! Very tired and frustrated due to constant interrupted sleep!!!!

The hot breakfast is worth the stay.

Customer service was outstanding, all employees were helpful and friendly. There was a very nice continental breakfast included. Unfortunately the waffle makers were not working but all the other food was tasty and warm except for the sausage patties. The room was clean and the shower had great pressure with plenty of hot water. It was handy have a good sized refrigerator.

It was nice and quiet. Front desk workers was very friendly.

Otherwise, our stay was very good.

It was an amazing stay hotel is very modern, clean and excellent FREE breakfast and coffee with a variety of flavors. The suite we had was really clean and good supply of towels and kitchen very nice. The location is everything restaurants within walking distance and a decent mall right across the street. We loved it and will definitely return and also the Front Desk Staff and Management were super nice!!

Our room was conveniently located near a stairwell that was good for us. The breakfast was prepared well.

Clean hotel, nice options for continental breakfast

Loved the location

In addition, the hallway smelled of something rank. This hotel is not to the usual standard of Hampton Inn.

Property was clean & close to everything

They didn’t have much food put out for breakfast like they used to

I even called the hotel to confirm this. After all these years using this website for my travels. I was always pleased. But after being charged for a stay I was confirmed was canceled, I will not be using them again.

Quality stay! Would pick here again!

Ice maker on the 4th floor ( odd numbers side ) was very dirty. Probably not working.

The staff was professional however I could easily the other person next door talking in the bathroom and coughing loudly which was quite unsettling!

Helpful staff, clean and comfy!

THE NEED TO BE UPDATED

Besides the elevator not working for over a month now that’s my only complaint everything else was great.

It was okay for an overnight stay. The bathroom sink was very small, no counter space to get ready for going out. The bed was comfy. No indoor pool or hot tub to enjoy. Breakfast was good. Over all it was an okay stay

My stay was absolutely amazing. From the check in staff to the housekeeping staff, everyone was absolutely phenomenal and friendly.

This is the cleanest, most spectacular hotel I have ever stayed. The complimentary breakfast was beautiful jesture. You all really thought of everything.

The kitchen staff was superior. Energetic and accommodating. The check in staff couldn’t tell us how to get the guide on the tv. Something she should have known. The lights over the desk did not work and flickered so short somewhere but they might not have known if no one reported it previously. Otherwise pleasant stay. Convenient location.

Clean

Staff was courteous and friendly. Facility was clean and was located to the things we needed , gas, shopping. Our stay was good.

Edward at the front desk was really friendly and helpful.

Great location

This property is lovely, I truly enjoyed my stay. They made sure to make the stay was special for those in town for Homecoming. The bathroom was my favorite, it is up to date and cute. Will stay again.

Great stay

We came down for a concert and we picked this hotel, I LOVED it. The young woman who checked me in was AMAZING. She had a different name but she was friendly/courteous/helpful. The room was beautiful and comfortable. My one concern was the shower and how the unit looked like it was about to come out the wall. The water flow was hot. The bed was Soo comfortable. I look forward to coming back there again soon I would love to get the same room of possible. KUDOS 👍🔥

Great location

We had bugs in our room. It was not comfortable or clean. The front desk was helpful but I was turned off.

I left my birthday outfit there by a mistake and the room service stole it!! And claim to say she didn’t see it! Even though they paid me for the outfit… but still I will never find that outfit again for it was a one of the kind outfit!! I will never stay there again!! Can’t trust leaving your clothes behind.. you will never see them again!! And they have a lost and found..

Our stay at the Hampton Inn & Suites Newport News was average. The hotel has a cheap perfume added with mold smell, and the carpets in the hallways are filthy and worn. The towels in the rooms are paper-thin and scratchy. The staff was nice and the receptionist did help us get a room on the second floor as opposed to the first floor. Overall, not a hotel I would choose to stay in again, and certainly not worth the cost.

My room was next to the maintenance room- every time someone pushed the elevator button, it sounded like water rushing down through the walls. Every time. Do you know how often that is?? There was no peace, no quiet. Left earlier than necessary to find some.

This was an average hotel for the aging Hamptons. The person at check in was very friendly but didn’t see anyone else. Beds were very comfortable but the bathroom floor felt a little sticky. The location is nice being tucked away from the main road. There is evidence that the property needs some maintenance, however.

Desciption on site was incorrect and the needed the sofa bed that was listed. The staff did nothing to accommodate us.

Very clean

Staff was extremely rude.

It’s a good location for everyone

It was average place. But I will say worst Hampton I ever stayed at. For price I paid in this area to visit my son. Should have went economy and stayed down road at a cheaper place

NO complaints whatsoever!!!

I was okay could been more clear....

Every one was very helpful. The bed was very comfortable.

After checking in on June 27th, at 3:00 am June 28th, I was awakened by running water that covered half of the carpet in the bedroom and half of the carpet in the living room. I was moved from suite #203 to non-suite #426. I spent the rest of the morning and the night of June 28th in room #426. I moved back into suite #203 at 9:00 am June 29th. At 4:00 am June 30th, I noticed the room was getting warmer, I set the thermostat to 70 degrees, however when I woke up at 6:00 am, it was 73 degrees in the room. At 7:30 am, I got my belongings and checked out and informed the front desk of the room temperature.

easy stay, good staff

Amazing staff

I canceled a reservation at another hotel due to a broken elevator. I went to Hotels.com to find another and booked a reservation at the Hampton Inn and proceeded there. 20 minutes later i received a call from the Hampton In stating they had no more rooms.

Seemed older and some areas more run down but the surrounding area was nice.

Location is very convenient!

Great location. Love the suite rooms!

Bathroom was not clean. There were long black hairs all over the floor, hair in the tub and even in a towel.

Great reception crew, courteous and really helpful providing directions.

It was good.

Our room (double queen) was spacious and clean. The beds were comfortable and all of the employees were gracious, welcoming, and helpful.

I liked everything about our suite.

Great, clean hotel. Felt very safe

clean, quiet and friendly staff

This is my second time staying at this hotel. It's a great space with comfortable beds close to so many things to do. The only downside this time is that my bathroom smelled like cigarette smoke the first night there. After that, it was good.

Excellent stay.

Very loud room. Loudest elevator ever… up half the night. Don’t stay in room 105 very loud

It was a great place to stay

Very nice clean awesome place

The staff was exceptional. The rooms were comfortable. The only suggestion I have is as a senior citizen it would be really helpful to have commodes that are higher.

Staff was super friendly and helpful. Hotel was clean and the rooms were spacious

Hands down the best place I've stayed in. And it was mostly due to the excellent staff.

Everything

Front desk staff was very nice. Coffee was fresh. We will stay again

Super friendly staff. Well equipped and clean

This was a trip of encouragement to surprise a friend of 40 plus years. My amenities at Hampton Inn was outstanding. My train arrival was way off because I missed a scheduled departure. WhenI arrived several hours past check in there weee re no hassles and check in went quite smoothly

I also culf hear every word of the room next doors conversations.

I always base my reviews on whether or not I would stay at a property again. Without hesitation I would stay at this property again.

Friendly staff and clean comfy accommodations.

Great breakfast buffet. Clean.

The staff here are the nicest I have ever encountered. they were all genuinely friendly and helpful. The breakfast bar was great and endless! And they were there immediately to help when I locked myself out of my room. Guess I wasn't the first to ever do that! Highly recommend staying here.

Great location.

Staff is very friendly and helpful. Room was clean and comfortable.

We booked two rooms for a family trip and got there and the rooms weren’t even cleaned and staff was rude. The hotel was under renovations at the time and none of the amenities were open with the exception of the pool

I think for the money I should have got more for my buck, normally the Hampton Inns that I stay is better. This was definitely okay for one night. The room was very convenient to shopping area and restaurants. Staff was great.!! They also have complimentary breakfast which was good.

Staff was very friendly

Our room/suite was clean and well laid out. The problem was that the hotel was in the middle of major renovations. Paper and tape on floors--had to be careful not to trip. Hall to only elevator was completely dark at times, had to feel along the wall for it. No warning before we got thrre. Breakfast was very poor quality

Taking into consideration that the hotel is being renovated and your staff was under additional pressure each and every staff member did an amazing job. They were cordial and friendly and the three nights that we were there we were very comfortable. We enjoyed the snacks that were provided and the safe trip bag when we left. We have stayed at other Hampton Inns but this one outdid themselves. Because we have family in the area we expect to be frequenting this hotel in the future Thanks again. Keep up the outstanding work

It’s ok

It would have been courteous to let us know that the property would be undergoing a remodel.

Great stay !

Parking and lobby

Fun time! Nothing fancy but met our needs. Convenient to everything

Love the comfy beds and always appreciate the friendly, efficient staff.

Everything was nice. Good breakfast, convenient to where we needed to go and good dining options in the area.

The staff was very friendly and helpful. The room was plain and adequate (no extras or special anything) for our one night stay which is about what I expected. However there were obvious repairs to the walls and room that made it appear not well maintained. I think the biggest complaint would be the uncomfortable bed. My husband and I both had a terrible night's sleep and woke up sore.

I didn’t enjoy the breakfast the omelette was cold no cheese…