Best Western Plus Newport News Inn & Suites

A good place to stay on a budget. Staff us friendly and helpful.

When i was checking in the hotel the lobby smell very fresh and it look remodeled, the rooms it smell old the couch had an big old stain on it look so disgusting…

Room was nice and tidy, and the hotel is in a convenient location.

Great location, breakfast was good and staff was friendly I wish they had a washer and dryer.

Nice place great price really enjoyed our visit

What wasn’t to like

Pleasant

Bad guests

Nothing The rooms were awful and smell bad hotel really need upgrade

The rooms were awful and smell bad hotel really need upgrade

Bad guests

We've has always like they were pet friendly and a nice location. Can tell the property and building are not being kept up to what they should be. Ice machine not working, old wires hanging out in the room near the heating unit, 1 roll of toliet paper, a lot of work needs done around the shower area. Just going down hill over the years we have been staying there. We will be looking for a different place in the future.

We've has always like they were pet friendly and a nice location. Can tell the property and building are not being kept up to what they should be. Ice machine not working, old wires hanging out in the room near the heating unit, 1 roll of toliet paper, a lot of work needs done around the shower area. Just going down hill over the years we have been staying there. We will be looking for a different place in the future.

I am not sure what happened with the Bathroom but when we left & came back to the room from a day at Busch Gardens, the bathroom floor was flooded 😳...not sure where the water came from but we got it up best we could..other than that, the room was clean..we stayed 6 nights with 3 kids..room was reasonable for that amount of time..I would stay here again!! Staff was cool..our 1st time visiting Virginia & it was pleasant

It was ok the room was semi cleaned for what we needed was good we where visiting family 7min away location was excellent and close to everything 1 hour away from Richmond and 45 minutes from Virginia Beach.

Nice and clean Nothing

Nothing

Loved the property , room was clean, good breakfast selections, the gentleman was amazing who checked us in. The towels were changed without us having to ask because we were there several days. Nothing

Loved the property , room was clean, good breakfast selections, the gentleman was amazing who checked us in. The towels were changed without us having to ask because we were there several days. Nothing

Disappointing

It wasn't far to get to other attractions. The hotel advertised a continental breakfast however they have people that live at the hotel and they would eat before they went to work and then when the guests would go down, there would be nothing left. Supposed to be from 6am to 9:30 am plus there was no one to restock breakfast items. The room that we stayed in was okay however the carpet was ripped and worne. They have an ice machine but it was broke and the soda machine was empty. Outside wasn't any better, trash was overflowing and was on the ground, trash was also in the parking lot.

It wasn't far to get to other attractions. The hotel advertised a continental breakfast however they have people that live at the hotel and they would eat before they went to work and then when the guests would go down, there would be nothing left. Supposed to be from 6am to 9:30 am plus there was no one to restock breakfast items. The room that we stayed in was okay however the carpet was ripped and worne. They have an ice machine but it was broke and the soda machine was empty. Outside wasn't any better, trash was overflowing and was on the ground, trash was also in the parking lot.

Exceptional

Did not eat breakfast at the hotel. But great location The exercise room was out of order. The soda and water machine was down.

The exercise room was out of order. The soda and water machine was down.

The couple two times my husband been staying at this hotel breakfast is not serve. He has noticed everytime the hotel is full they always cancel breakfast. He usually stays in this hotel because of work being close by and they provide free breakfast. I feel is a bad service not providing breakfast when they have free breakfast when you booked the hotel.

Front desk staff was excellent in customer service. However, my room wasn’t clean on arrival. Dirty wall, bed and a dead cockroach on the carpet. Room wasn’t not well maintained. Blackout drapes were broken. The bathroom had no towels and amenities were not stocked completely. Missing shampoo. Dirt on side of bed.

The location was nice, convenient. First room has a bed that was clearly slept in or on. Very disheveled. Dead roach on the tv stand/dresser. We requested a different room. When we approached the second room, we could hear the tv. We used the key to unlock and opened the door a crack and said, “hello?” There was a man in the room. We went back to desk, there gave us a suite. There was trash easily visible under the bed and sofa. No bath clothes, no hot water for the shower.

The location was nice, convenient. First room has a bed that was clearly slept in or on. Very disheveled. Dead roach on the tv stand/dresser. We requested a different room. When we approached the second room, we could hear the tv. We used the key to unlock and opened the door a crack and said, “hello?” There was a man in the room. We went back to desk, there gave us a suite. There was trash easily visible under the bed and sofa. No bath clothes, no hot water for the shower.

Pull out bed was filthy stains on the cushions and cigarette burns lamps were dusty

No hot tub, and no breakfast which was advertised.

When walking in it was ok. going To the room was another story. Very musty smell paint on doors were peeling off rust stain in shower coming from grab bar. Water took for ever to get hot then turn to scalding. When you look at the bed it had a huge dip in the middle of the bed. Couldn’t get over the smell. Fire alarms went off at 1am lasting about 15 min on and off. We were then told it was somebody smoking marijuana that made the alarms go off in the building but the next night it didn’t again for about five minutes. The motel rate of marijuana and musty smells.

The location was close to my daughter and the appointment that we needed The curtains were falling of the rod: the shower did not drain: Not a single ice machine was operable: breakfast was questionable: fire alarm went of at midnight: pillows were like rocks and the mattress sagged in the center however the 2 big ones TV did not work and the privacy sing on door was disregarded. Get a load of this when I mentioned the TV being being disconnected I was told I should have called the front desk, someone would have come to rest the programming. As a single female would you have done that at 11pm when only males were operating the front desk ???

The location was close to my daughter and the appointment that we needed The curtains were falling of the rod: the shower did not drain: Not a single ice machine was operable: breakfast was questionable: fire alarm went of at midnight: pillows were like rocks and the mattress sagged in the center however the 2 big ones TV did not work and the privacy sing on door was disregarded. Get a load of this when I mentioned the TV being being disconnected I was told I should have called the front desk, someone would have come to rest the programming. As a single female would you have done that at 11pm when only males were operating the front desk ???

Good

Excellent location. Very clean with welcoming staff

Breakfast, location, clean, nice staff Ice machines did not work, pool and hot tub was closed, no drink options like soda or tea, only had water and Gatorade

Breakfast, location, clean, nice staff Ice machines did not work, pool and hot tub was closed, no drink options like soda or tea, only had water and Gatorade

The air conditioning unit blew out black stuff- most likely mold onto the bed when it was running. The room was ok- but had a smell.

Nothing Dirty white comforter with toddler foot prints on it, no shower curtain. No hot water. Fridge did not work. Ice machine broken. Toilet tank leaked after one flush. Asked for pull out couch sheet was handed a fitted sheet only. After I packed my car THEN I was offered a new room. Declined. Pro Used refund still waiting to talk to manager after 5 days. And I call daily.

Nothing Dirty white comforter with toddler foot prints on it, no shower curtain. No hot water. Fridge did not work. Ice machine broken. Toilet tank leaked after one flush. Asked for pull out couch sheet was handed a fitted sheet only. After I packed my car THEN I was offered a new room. Declined. Pro Used refund still waiting to talk to manager after 5 days. And I call daily.

Exceptional

There was no breakfast ! Seems the cook did not show. Disappointing that there was at least coffee and cereal. We paid for it with our stay so we felt gypped.

Exceptional

The lobby was nice. The exterior is not how it appers in the photos it is very outdated. The location of the hotel it self is of the of the road in almost like a culdesac with another hotel across the street. A shopping area is also across the street in walking distance. The hallway is ok but the rooms are horrible for the price. As soon as you opened the door the room reaked of cigarette smoke. Everything is outdated the couch was nasty with spills all over it. The tv was broken with tape around it. The clock by the bedside was old not usb ports for charging. Oh the bath room was horrible stains all over the tub. We requested another room if I could have gotten a refund I would have and found another hotel for the price I paid. This property is what yoi would compare to a run down hotel except they have a nice lobby. The free breakfast not many options thank goodness the location is near the mall and have several restaurants nearby.

The lobby was nice. The exterior is not how it appers in the photos it is very outdated. The location of the hotel it self is of the of the road in almost like a culdesac with another hotel across the street. A shopping area is also across the street in walking distance. The hallway is ok but the rooms are horrible for the price. As soon as you opened the door the room reaked of cigarette smoke. Everything is outdated the couch was nasty with spills all over it. The tv was broken with tape around it. The clock by the bedside was old not usb ports for charging. Oh the bath room was horrible stains all over the tub. We requested another room if I could have gotten a refund I would have and found another hotel for the price I paid. This property is what yoi would compare to a run down hotel except they have a nice lobby. The free breakfast not many options thank goodness the location is near the mall and have several restaurants nearby.

Simple breakfast but very fancy breakfast,but the coffee machine was not great, lots of water and less taste of coffee. The coffee machine needed to replace a new one, and not many fruits.

There were divets in the floor which felt really weird and wrong. Not sure how to fix but it needs it badly. Curtains have tears in them as well

Helpful staff, left extra towels like I requested.

Good

No wifi, tv cable had two channels, staff was disinterested. Won’t book again.

Good

N

Run down. Breakfast was not good.

Friendly helpful staff. Property is in decent shape; exterior is a little worn looking, maybe from winter impacts. Inside was updated. The two rooms weee close to elevators but roomy and comfortable. Breakfast was generous and well stocked. Have stayed at this location before and would recommend.

The heat wasn't working but they came to fix it

Passable

Bathroom was older, shower made lots of noise when on. Sink did not drain immediately so delayed multiple people getting ready at once.

Bathroom was older, shower made lots of noise when on. Sink did not drain immediately so delayed multiple people getting ready at once.

First time at this hotel, our stay was very good. No ice machine on the 2nd floor but the elevator worked just fine. The room was very nice, sofa and chairs, big mirror and a great coffee maker. Full breakfast bar with juice and coffee. Other than the weather it was a great stay with very good location.

First time at this hotel, our stay was very good. No ice machine on the 2nd floor but the elevator worked just fine. The room was very nice, sofa and chairs, big mirror and a great coffee maker. Full breakfast bar with juice and coffee. Other than the weather it was a great stay with very good location.

Room had a bad smell and walls dirty

Room had a bad smell and walls dirty

Exceptional

everything was amazing, one thing my ice machine didn't work other than that no complaints

everything was amazing, one thing my ice machine didn't work other than that no complaints

Located close to my needs. The host that checked us in was helpful with finding the location of food we wanted to eat. The price I saw online was the price I paid, period. Asked for an early check in, not available once I got there. They tried to get me to pay for an upgrade to better suit my needs ( my parents and myself staying in a king room with pull out couch), then when I declined, they offered it for free because they were full and had one room that needed service. I declined because they offered smaller beds than I requested. When we returned at 8pm, I had to request bedding for the pull out couch. They didn't have anything other than a fitted and top sheet. Go to pull the couch out and notice a condom wrapper and lots of stains on the couch. Folded the couch back up and covered it as you would sit on a couch with the fitted sheet, used the regular sheet and a thin blanket from my car to cover up with. Used my luggage as pillow. I had an early class the next day. Woke up to find no coffee in the room (there was a coffee maker though), and very small cups in the lobby with the coffee maker. Breakfast was blah, but there. Had the handicap shower in the room, and got out to find the whole floor covered in water. Right before I left I asked for an ice machine and was told it's on the third floor, with no time to try to go up.

Staff, peaceful Smell when using heat or air, ice machine not working on second floor,bathroom wasn't very clean (cleaned it myself)

Room was clean, Staff was nice !

Room was clean, Staff was nice !

Great

Great

Only had Decaf coffee by Keurig. Shower didn't drain well, water was over my ankles by the time I was done. Breakfast was gone by 6:50. Nothing in any of the pans. Bigger issue was there was no one working at the front desk or the area where they prep breakfast. There was no hotel staff at the hotel! I called the phone number, no one answered. I called the Corporate office and let them know the hotel was unmanned.

Only had Decaf coffee by Keurig. Shower didn't drain well, water was over my ankles by the time I was done. Breakfast was gone by 6:50. Nothing in any of the pans. Bigger issue was there was no one working at the front desk or the area where they prep breakfast. There was no hotel staff at the hotel! I called the phone number, no one answered. I called the Corporate office and let them know the hotel was unmanned.

For a value price this was a great stay. I was pleased with how clean the bedrooms and beds were . The bathroom looked updated and modern . Everything worked like it was suppose too . It still a cheaper place for a reason . But when compared to other hotels for this price??? .. this particular location was exceptional .

Staff were very nice. Rooms were a clean.

Staff were very nice. Rooms were a clean.

Clean room , friendly staff and easy check in process

Clean room , friendly staff and easy check in process

Breakfast was good and at reasonable times. The staff kept everything stocked and clean. I do want to add how amazing the young lady that worked overnight at the front desk. The first night we checked into the room, the AC wasn't working. She tried to reset the AC which didn't work, but she changed our room to one that worked. She came to our aide in the third night with the laundry facilities. The coin cache to start the dryer wouldn't work. She came with me and fixed the problem. There was a trick to it and she knew what to do. I can't recall her name, I wish I could. She was great and very helpful and kind The beds were a little firm, but we all slept fine.

There was no "Do Not Disturb" placard to put on door so we were sleeping and the maids barged in not knowing we were still there. There was only 1 TV channel which was ridiculous. Pool wasn't taken care of. Water was very murky.

The staff was very friendly. The breakfast was ok. The room smelled of old and musty. The couch was heavily stained and the lamps had stains. Then we saw a huge cockroach in the bathroom the morning of check out.

Rooms were very dirty.

My main complaint is that the room smelled like cigarette smoke, which physically bothers me.

Great Elevator broken but still was GREATT

Yes

Yes

room..there wasnt even bedding for the pullout sodan

room..there wasnt even bedding for the pullout sodan

It was nice, quiet, very clean. The staff was awesome The breakfast was very good and fresh daily. The only complaint I will say about is on the first floor. There was a uncomfortable smell for the first six rooms in the hallway.

My wife and I stayed at this hotel 8 years ago in 2017 and it was one of the best hotel experiences we’ve had. The staff was amazing, the breakfast was great and the room was immaculate. Fast-forward to this past week and I gotta say that this stay was a HUGE let down!! The staff was still great, but the breakfast and the room were TERRIBLE!! I’m an ex-military guy and I’ve seen better food in open markets in foreign countries! We decided that we would definitely eat out after seeing the breakfast the first morning. The room was HORRIBLE! There was the smell of a dirty dog in the hallway outside our door and what possibly was a senior citizen that might have soiled themselves in the room next to ours. The carpet and couch in the room had stains all over them and the tub looked as if it hadn’t been cleaned in quite some time, the only thing that appeared clean was the bed. My wife and I had to go to a Target to get air fresheners and bathroom cleaner just to feel comfortable using the shower and to kind of mask the dog and old-people smell. To say that this visit home to Virginia’s hotel stays was disappointing is an understatement. DEFINITELY WILL NOT BE STAYING HERE AGAIN!!

My wife and I stayed at this hotel 8 years ago in 2017 and it was one of the best hotel experiences we’ve had. The staff was amazing, the breakfast was great and the room was immaculate. Fast-forward to this past week and I gotta say that this stay was a HUGE let down!! The staff was still great, but the breakfast and the room were TERRIBLE!! I’m an ex-military guy and I’ve seen better food in open markets in foreign countries! We decided that we would definitely eat out after seeing the breakfast the first morning. The room was HORRIBLE! There was the smell of a dirty dog in the hallway outside our door and what possibly was a senior citizen that might have soiled themselves in the room next to ours. The carpet and couch in the room had stains all over them and the tub looked as if it hadn’t been cleaned in quite some time, the only thing that appeared clean was the bed. My wife and I had to go to a Target to get air fresheners and bathroom cleaner just to feel comfortable using the shower and to kind of mask the dog and old-people smell. To say that this visit home to Virginia’s hotel stays was disappointing is an understatement. DEFINITELY WILL NOT BE STAYING HERE AGAIN!!

The internet nor the TV worked the entire length of the 3 day stay. If I had been there on business like I normally do I would have had to switch hotels - the rooms were clean and staff friendly but no internet is a problem for business travelers

The internet nor the TV worked the entire length of the 3 day stay. If I had been there on business like I normally do I would have had to switch hotels - the rooms were clean and staff friendly but no internet is a problem for business travelers

The first room they gave us was dirty then they switched rooms and there was no blankets on one bed, no extra toilet paper and the TV didn't work.

Dog friendly, on site parking, free breakfast and close to many shops and restaurants There was no coffee in the room and no hair dryer

Convenient Found bug in room, cable had to be set by staff

Room was clean.. Breakfast was good with plenty if options. Price was outstanding. Staff was warm and courtrous.

Room was clean.. Breakfast was good with plenty if options. Price was outstanding. Staff was warm and courtrous.

Didn’t eat breakfast but enjoyed everything. Wish they had kcup pods for the kurege though

Didn’t eat breakfast but enjoyed everything. Wish they had kcup pods for the kurege though

Breakfast was horrible. Except for the fruit, yogurt and bagels. Premade the reheated NASTY… pancakes from a machine looked half cooked … it was the worst experience I’ve ever had since 2023 I truly wanted my money back as I was their for my moms funeral

Breakfast was horrible. Except for the fruit, yogurt and bagels. Premade the reheated NASTY… pancakes from a machine looked half cooked … it was the worst experience I’ve ever had since 2023 I truly wanted my money back as I was their for my moms funeral

Room was trash, holes in wall, thermostat was hanging off wall. I want a refund.

Room was trash, holes in wall, thermostat was hanging off wall. I want a refund.

Stains all over the room, bedding, and towels. TV didn't work. Light outlet was falling off the wall and couldn't plug in phone to charge. I wouldn't recommend staying at this place

Stains all over the room, bedding, and towels. TV didn't work. Light outlet was falling off the wall and couldn't plug in phone to charge. I wouldn't recommend staying at this place

N/A

N/A

Nice staff very accommodating clean rooms and building, breakfast every morning and tasty.

Nice staff very accommodating clean rooms and building, breakfast every morning and tasty.

No hot water; beds not made; toilet seat connection broken; shower pull lever would not allow water to fill tub - only allowed shower, but there was no hot water anyway; lamp to left of sofa and left side of sofa had red soiled area; manager on duty reported she had to push breaker for the boiler on, but she indicated the breaker would continuously kick off and she would have to reset it or call for service; She reported to me that the outside service provider did not respond.

No hot water; beds not made; toilet seat connection broken; shower pull lever would not allow water to fill tub - only allowed shower, but there was no hot water anyway; lamp to left of sofa and left side of sofa had red soiled area; manager on duty reported she had to push breaker for the boiler on, but she indicated the breaker would continuously kick off and she would have to reset it or call for service; She reported to me that the outside service provider did not respond.

staff excellent rooms were great 😊

staff excellent rooms were great 😊

Breakfast killed this review. It’s the last impression and it’s good to start the day with a good breakfast. But, the pancake machine needs to be fixed or replaced. Coffee maker was also wonky and people just left their diluted cups of coffee next to the machine. Otherwise it would’ve been a great stay. Staff was nice and the lobby was a nice space to hang out in.

Breakfast killed this review. It’s the last impression and it’s good to start the day with a good breakfast. But, the pancake machine needs to be fixed or replaced. Coffee maker was also wonky and people just left their diluted cups of coffee next to the machine. Otherwise it would’ve been a great stay. Staff was nice and the lobby was a nice space to hang out in.

Room smelled like wet dog upon arrival. Staff was courteous. The WIFI wasn’t working and wouldn’t load anything. Breakfast was decent.

Room smelled like wet dog upon arrival. Staff was courteous. The WIFI wasn’t working and wouldn’t load anything. Breakfast was decent.

It ok

It ok

Best

Best

I did not have heat & hot water

I did not have heat & hot water

Yes the room was clean and the staff was nice

Yes the room was clean and the staff was nice

Room condition, smell

Room condition, smell

The price matches the place. Not great. Rusty showers.

The price matches the place. Not great. Rusty showers.

No ice. Rooms were dirty. Hall was dirty. Walls were thin. Shower was rusty.

No ice. Rooms were dirty. Hall was dirty. Walls were thin. Shower was rusty.

BathRooms were not as clean as they should be. When I went in there were two spots missed on the bathroom floor thought okay that happens. The next morning the two items were still on the bathroom floor just moved around. Not good!

BathRooms were not as clean as they should be. When I went in there were two spots missed on the bathroom floor thought okay that happens. The next morning the two items were still on the bathroom floor just moved around. Not good!

Clean room

Clean room

The pool was already closed for the season. Overall the room and property is clean - The furniture (outside of the bed) was very old and Hodge podge. We had a clogged toilet, so I tried to call downstairs. Two things happen: 1. The phone doesn't work (and the cord itself is broken to the headset). For safety sake, that is unacceptable. And when we called downstairs via our cell phones, we were told that management knows about the on-going phone issues that would be taken care of in a couple of days and that she would have a plunger sent up for us to take care of the toilet as there was no maintenance man.

The pool was already closed for the season. Overall the room and property is clean - The furniture (outside of the bed) was very old and Hodge podge. We had a clogged toilet, so I tried to call downstairs. Two things happen: 1. The phone doesn't work (and the cord itself is broken to the headset). For safety sake, that is unacceptable. And when we called downstairs via our cell phones, we were told that management knows about the on-going phone issues that would be taken care of in a couple of days and that she would have a plunger sent up for us to take care of the toilet as there was no maintenance man.

This hotel seemed nice from the outside, but the inside needs work. The rooms smelled bad and the bathroom was dirty, like it hasn’t had a deep clean ever. The lock on the door needs to be more secure, you shouldn’t be able to open the door a little when it’s locked.

This hotel seemed nice from the outside, but the inside needs work. The rooms smelled bad and the bathroom was dirty, like it hasn’t had a deep clean ever. The lock on the door needs to be more secure, you shouldn’t be able to open the door a little when it’s locked.

Very friendly and helpful staff. Had a great 2 day stay.

Very friendly and helpful staff. Had a great 2 day stay.

Coming from out of State but stayed at a Best Western as well worked along in the past & this has been the worse experience. Staying on The 2nd floor went to get ice. The ice machine wasn’t working, had to walk downstairs to be told that it’s not working & to use the 3rd floor one. the room I was In was nasty. There was dried up blood by the sink walls, the bathroom tub has rust & dark stains, the bedroom lamps were holes, and black stains all over. Mind you these lamps shades were beige. Upon opening up the sofa bed there were no extra Linen. And the mattress had no sheets. Had to walk downstairs and ask. Waiting for extra the young lady only provided 1 blanket. So had to return to ask for something as who is going to sleep on just a mattress. Even though we asked for sheets for the sofa we couldn’t even open the sofa bed because how uncomfortable how dirty it looked we just placed the bed sheets on top of the sofa. The next morning I informed the gentleman at front desk that the water in the tub was not going down & was not able to get the water stopper to come back up. He said ok he will have someone take care of it. After returning back in the evening I came back to no one coming in the room. The room wasn’t cleaned, all the dirty linen that I placed By the door was still there as well as the bag of trash. There was no clean linen to use or nothing & no there was no sign placed at the door for privacy or no housekeeping. To finish off there was no Hot water running.

Coming from out of State but stayed at a Best Western as well worked along in the past & this has been the worse experience. Staying on The 2nd floor went to get ice. The ice machine wasn’t working, had to walk downstairs to be told that it’s not working & to use the 3rd floor one. the room I was In was nasty. There was dried up blood by the sink walls, the bathroom tub has rust & dark stains, the bedroom lamps were holes, and black stains all over. Mind you these lamps shades were beige. Upon opening up the sofa bed there were no extra Linen. And the mattress had no sheets. Had to walk downstairs and ask. Waiting for extra the young lady only provided 1 blanket. So had to return to ask for something as who is going to sleep on just a mattress. Even though we asked for sheets for the sofa we couldn’t even open the sofa bed because how uncomfortable how dirty it looked we just placed the bed sheets on top of the sofa. The next morning I informed the gentleman at front desk that the water in the tub was not going down & was not able to get the water stopper to come back up. He said ok he will have someone take care of it. After returning back in the evening I came back to no one coming in the room. The room wasn’t cleaned, all the dirty linen that I placed By the door was still there as well as the bag of trash. There was no clean linen to use or nothing & no there was no sign placed at the door for privacy or no housekeeping. To finish off there was no Hot water running.

Requested a handicap accessible room and did not get it. TV and internet WiFi was constantly up and down. Bathroom was dirty, hair on the sink and bathtub and room had a bad smell. A/C unit ran extremely loud. In room coffee maker did not work

Requested a handicap accessible room and did not get it. TV and internet WiFi was constantly up and down. Bathroom was dirty, hair on the sink and bathtub and room had a bad smell. A/C unit ran extremely loud. In room coffee maker did not work

Checked in after 9:30 and went to room and the more I looked around, the more disgusting this place was. Mold and staining on the bath ceiling, mold in closet, stained couch cushions, torn curtains. Was supposed to stay a second night but I couldn’t stay there in this dirty, moldy room

Checked in after 9:30 and went to room and the more I looked around, the more disgusting this place was. Mold and staining on the bath ceiling, mold in closet, stained couch cushions, torn curtains. Was supposed to stay a second night but I couldn’t stay there in this dirty, moldy room

Clean perfectly

Clean perfectly

Very clean

Very clean

Location

Location

Pet friendly. Quick check in.

Pet friendly. Quick check in.

Room was not very clean some area had mildew, mold in the bathroom. Cleanliness needs a lot of improvement.

Room was not very clean some area had mildew, mold in the bathroom. Cleanliness needs a lot of improvement.

For the hotel itself, the staff was okay, but the facility was run-down and really dirty. The floors were sticky in the hotel common areas as well as the room itself. The room smelled terrible, and the couch in the room was visibly filthy and stained. There were spots on the walls that appeared to be either a soda splash or possibly even blood. I ended up getting some disinfectant spray and spraying and wiping down the tile floor area, the chair and desk, and other hard areas. The bed itself did look clean, but I sprayed that down as well. I did not eat breakfast at the facility, and we ended up leaving early due to a family emergency at home, but I would not stay here again.

For the hotel itself, the staff was okay, but the facility was run-down and really dirty. The floors were sticky in the hotel common areas as well as the room itself. The room smelled terrible, and the couch in the room was visibly filthy and stained. There were spots on the walls that appeared to be either a soda splash or possibly even blood. I ended up getting some disinfectant spray and spraying and wiping down the tile floor area, the chair and desk, and other hard areas. The bed itself did look clean, but I sprayed that down as well. I did not eat breakfast at the facility, and we ended up leaving early due to a family emergency at home, but I would not stay here again.

It was good keep going to good

It was good keep going to good

YES

YES

Front desk was friendly. Hot tub was nice

Front desk was friendly. Hot tub was nice

The convenient to whole area, and the room was very clean. The staff was helpful and very professional and friendly.

The convenient to whole area, and the room was very clean. The staff was helpful and very professional and friendly.

Room felt musty and humid. I was large and the beds were comfortable but the pillows were not very supportive. The bathroom was very large as it was an ADA room. However there was a bath tub that was old and cracked and not wheelchair accessible. I also noticed scaring on the walls in the bathroom and mold on the celing.

Room felt musty and humid. I was large and the beds were comfortable but the pillows were not very supportive. The bathroom was very large as it was an ADA room. However there was a bath tub that was old and cracked and not wheelchair accessible. I also noticed scaring on the walls in the bathroom and mold on the celing.

Rooms are clean, staff friendly, located very near the mall and a Costco. We easy to get to CNU.

Rooms are clean, staff friendly, located very near the mall and a Costco. We easy to get to CNU.

Room was clean. Little stains on the sofa but other wise the room was good.

Room was clean. Little stains on the sofa but other wise the room was good.

I really enjoyed my stay. It's when entering a hotel room. Everything, everything was nice and clean and placed. Nothing out of order, everything worked properly. Besides, one light bulb in the floor lamp needed to be changed. The breakfast was excellent. Everything was hot and very pleasing. Never ran out of food. And the cafeteria was very clean this.The staff was very friendly that served food. I can really see myself returning.

I really enjoyed my stay. It's when entering a hotel room. Everything, everything was nice and clean and placed. Nothing out of order, everything worked properly. Besides, one light bulb in the floor lamp needed to be changed. The breakfast was excellent. Everything was hot and very pleasing. Never ran out of food. And the cafeteria was very clean this.The staff was very friendly that served food. I can really see myself returning.

Everything was decent.

Everything was decent.

Clean

Clean

There was a roach in our bathroom. The tub was flithy.

There was a roach in our bathroom. The tub was flithy.

The man who works the front desk was nice, but I wouldn't recommend this hotel to anyone. Room smelled like weed really bad. The whole room was filthy. Bathroom had hair all over it. The tables had chunks of food still on them. Floor didn't look vacuumed. We had young kids with us and they couldn't change our room because they were "out of rooms." Guy said all he could do was offer a refund. I said refund me for the next day (we booked 2 night) because it was midnight already. Well guess what? They refused to give me a refund. Said I stayed 2 nights when they know damn well I didn't. Tried to call the hotel and no one will call me back. I will never stay here again! Go down the street to the Comfort Suites. Soooo much better and CLEAN!

The man who works the front desk was nice, but I wouldn't recommend this hotel to anyone. Room smelled like weed really bad. The whole room was filthy. Bathroom had hair all over it. The tables had chunks of food still on them. Floor didn't look vacuumed. We had young kids with us and they couldn't change our room because they were "out of rooms." Guy said all he could do was offer a refund. I said refund me for the next day (we booked 2 night) because it was midnight already. Well guess what? They refused to give me a refund. Said I stayed 2 nights when they know damn well I didn't. Tried to call the hotel and no one will call me back. I will never stay here again! Go down the street to the Comfort Suites. Soooo much better and CLEAN!

The room had a musty smell. The person that checked us in had some one hit his car and left us standing there for like 15 minutes. When he checked us in he did not give us any information so I assumed breakfast was until 10 but when I went down at 9:28 the lady told me everything was gone. The next morning I went down at 9:15 and saw other people come down a few minutes before 9:30 and she had already taken everything up. She even cuts off the juice machine so people that are still eating can’t even get more juice.

The room had a musty smell. The person that checked us in had some one hit his car and left us standing there for like 15 minutes. When he checked us in he did not give us any information so I assumed breakfast was until 10 but when I went down at 9:28 the lady told me everything was gone. The next morning I went down at 9:15 and saw other people come down a few minutes before 9:30 and she had already taken everything up. She even cuts off the juice machine so people that are still eating can’t even get more juice.

Clean rooms and great staff

Clean rooms and great staff

We had booked a king bed suite --- I thought. In fact, it was a small room with a king bed and sleeper couch and with the sleeper couch made into a bed, you could barely walk around the room. The staff at this hotel were amazing and friendly, but we had to go to the front desk numerous times -- wrong sheets for couch bed, broken lamp, TV not working, etc. All of the outlets were loose in the wall and nothing stayed plugged in. There were no usb outlets anywhere. THe shower flooded the bathroom even if you were careful with the curtain. Stains on the floor, stains on the couch and the couch mattress. Breakfast was good, but the design made it hard to get things when the inevitable rush happened.

We had booked a king bed suite --- I thought. In fact, it was a small room with a king bed and sleeper couch and with the sleeper couch made into a bed, you could barely walk around the room. The staff at this hotel were amazing and friendly, but we had to go to the front desk numerous times -- wrong sheets for couch bed, broken lamp, TV not working, etc. All of the outlets were loose in the wall and nothing stayed plugged in. There were no usb outlets anywhere. THe shower flooded the bathroom even if you were careful with the curtain. Stains on the floor, stains on the couch and the couch mattress. Breakfast was good, but the design made it hard to get things when the inevitable rush happened.

Dim lighting, filthy couches in multiple rooms we were offered. Sagging bed that was low to the ground. Pot smell in some rooms and musty smell in others. Overall just disgusting and not the fault of the staff because they were very helpful and can only do so much with a run down property. We were given a refund and stayed somewhere else.

Dim lighting, filthy couches in multiple rooms we were offered. Sagging bed that was low to the ground. Pot smell in some rooms and musty smell in others. Overall just disgusting and not the fault of the staff because they were very helpful and can only do so much with a run down property. We were given a refund and stayed somewhere else.

the carpet was dingy and much of the furniture was broken down. The toilet did not flush properly.

the carpet was dingy and much of the furniture was broken down. The toilet did not flush properly.

I likes the staff and the rooms are so nice. Very affordable as well

I likes the staff and the rooms are so nice. Very affordable as well

It’s ok for the price.

It’s ok for the price.

Checked in, Room was open, no towels, fridge not even plug in, no pool towels, Hotel lobby door open at 1am .

Checked in, Room was open, no towels, fridge not even plug in, no pool towels, Hotel lobby door open at 1am .

The property is cozy and clean. We noticed a strong Marijuana smell in the lobby. We booked two rooms. One was in great condition and the other needed some major bathtub improvement. Rust stains in tub. Overall it is a nice hotel. Need to stock up on room coffee pods and supplies.

The property is cozy and clean. We noticed a strong Marijuana smell in the lobby. We booked two rooms. One was in great condition and the other needed some major bathtub improvement. Rust stains in tub. Overall it is a nice hotel. Need to stock up on room coffee pods and supplies.

Very comfortable bed and spacious room. Great price for what you get and compared to other places nearby- I work in this area a lot, and have stayed in several other hotels nearby. Staff was friendly and helpful. I will be back very soon.

Very comfortable bed and spacious room. Great price for what you get and compared to other places nearby- I work in this area a lot, and have stayed in several other hotels nearby. Staff was friendly and helpful. I will be back very soon.

Good

Good

Easiest hotel check-in ive ever had.

Easiest hotel check-in ive ever had.

The staff was very friendly. The room was comfortable and clean.

The staff was very friendly. The room was comfortable and clean.

Room was dirty.

Room was dirty.

Good area

Good area

Absolutely disgusting, smelled, bug infested

Absolutely disgusting, smelled, bug infested

The refrigerator in the room didn't work and I didn't know it until the next morning when I went to get something out it and everything was warm. the room had a terrible musty smell to it. Even the night manager said the same thing. I asked if I could get a late check out as my flight wasn't leaving until 6 PM tonight and they told me know and that I would have to call Expedia. Terrible customer service.

The refrigerator in the room didn't work and I didn't know it until the next morning when I went to get something out it and everything was warm. the room had a terrible musty smell to it. Even the night manager said the same thing. I asked if I could get a late check out as my flight wasn't leaving until 6 PM tonight and they told me know and that I would have to call Expedia. Terrible customer service.

Dirty, smells like pot everywhere, waited 20 minutes for front desk staff to come to desk

Dirty, smells like pot everywhere, waited 20 minutes for front desk staff to come to desk

Everything

Everything

Beds were sandy. Dirty items left in the closet, where only one door was working. WiFi was spotty.

Beds were sandy. Dirty items left in the closet, where only one door was working. WiFi was spotty.

No AC the whole night. Refused us any compensation for our discomfort. The pool was okay and breakfast was provided. The room was clean, the stay would have been great not for the AC not working and the staff handling the issue poorly. Expedia on the other hand was great. The property had to hear from expedia for taking any action.

No AC the whole night. Refused us any compensation for our discomfort. The pool was okay and breakfast was provided. The room was clean, the stay would have been great not for the AC not working and the staff handling the issue poorly. Expedia on the other hand was great. The property had to hear from expedia for taking any action.

Couch in room was less than marginal spoty with stains.

Couch in room was less than marginal spoty with stains.

You could also see the outside through the screw holes where they had replaced the air condition unit but did not fill the holes. The room also felt wet like it needed to be dehumidified. The breakfast was good, but we were looking forward to using the Nestle speciality coffee machine and it was of course not working and there was no sign indicating it was not working.

You could also see the outside through the screw holes where they had replaced the air condition unit but did not fill the holes. The room also felt wet like it needed to be dehumidified. The breakfast was good, but we were looking forward to using the Nestle speciality coffee machine and it was of course not working and there was no sign indicating it was not working.

cleanliness was great and the food

cleanliness was great and the food

Very nice

Very nice

Room had a smell pool dirty never again

Room had a smell pool dirty never again

Sufficient as a place to sleep. Sloppy housekeeping prior to in our arrival and no blankets/sheets/pillows provided for sofa bed. Keys were stuff together with an unknown slimy substance. Breakfast was a joke. Front desk just kept insisting that everything was perfect, even after squeezing the uncooked pancake I showed him. Blegh.

Sufficient as a place to sleep. Sloppy housekeeping prior to in our arrival and no blankets/sheets/pillows provided for sofa bed. Keys were stuff together with an unknown slimy substance. Breakfast was a joke. Front desk just kept insisting that everything was perfect, even after squeezing the uncooked pancake I showed him. Blegh.

The folks that were at reception were very attentive and responsive. However, my room reservation was mixed up repeatedly for the first 24 hours. Wile I was out during the day my things were packed up, moved to a different room and then moved back. While everyone was kind and apologetic it was very disruptive.

The rooms and floors smelled like weed, had bugs on the bed, and the inside of room smelled horribly of cat pee. Also, they were out of pillows for the pull out sofa that I paid (counted) for people to sleep on.

Very respectful always good staff that is why I keep coming back

The Front desk staff was super professional, helpful, courteous exceptional service from everyone. From check in with Laticia so warm and friendly, Mitul was excellent with our towel request late one night, Zorica was wonderful at breakfast and all day and Marie when Zorica shift was over. They are jewels to have as employees. Everyone was so pleasant it made our stay even better. Please let them know how we appreciated each one of them.

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Nice sized room. Breakfast actually offered meat, eggs, and potatoes. There was only 1 person covering the front desk and breakfast area and while they did an excellent job of managing everything, they really needed help.

Customer service was great

The breakfast and the staff was very pleasent

Too much to report. Won't be returning

Everything was wonderful except the gym was out of order so if you don’t care about that I would highly recommend

I love this property

Nobody at front desk upon check in. Mold all in bathroom. Odors and smells. Furniture dirty.

Very good, as expected.

Disinfectant smell was overpowering. Location excellent. Staff very nice. Repair request addressed very promptly.

Outdated and the rooms were not cleaned adequately.

Area around the bathtub was blackish & moldy, and walls had lots of stains. Walls in the room were paper thin, and there was loud screaming/ fighting outside in the night. We were woken up in the morning by an employee (maybe a manager) loudly scolding another employee in the hallway. Based mainly on the lack of cleanliness, we would not stay at the location again.

I like Best Western, the staff are friendly, beds are firm and comfy and facility is always clean!

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The stay was okay had to move three rooms before we were satisfied. Hotel just needs to clean and spray big spray for ants were viscous.

I love this hotel

Rooms were so smelly. A/C in one of the room was not working and makeshift cooler was kept in room without telling us! . Room had a hole in wall and carpet was ripped off!! Thanks to Indian guy who was working in night shift and was very prompt to help us out. He did try to reach out to Hotel manager but no luck. Luckily in morning we checkout and then shifted to another room. Quite a relief!! Breakfast is pretty ok and coffee machine was "out of order". Early morning fire alarm broke out , may be because someone smoke in room! TV was not turning on from remote. Night 1 am even i had to reach out to Expedia customer care to raise complain and get an alternate options. That was also not much. When we arrived in night there were bunch of people sitting outside like junkie and drinking beer. This was my first and last booking with Worst Western hotel chain. Will not recommend to anyone.

Overall the service was great, especially the daytime front desk lady, but 2 false fire alarms (1 at 6am) after driving for 8 hours 2 hours prior, and noisy girls running up and down the halls all hours of the night, screaming and talking and banging on the hallway walls, it kind of ruined it for me. Service was not the issue here, rooms are slightly dated but you def get what you pay for, disappointing that I didn’t get to rest much at all…

I wish I could have stayed is all I can say.

Great value for very spacious and comfortable suite. Friendly staff and quiet. Seems a bit hidden away. Was initially concerned by the “park at your own risk” sign but no issues and never felt any trouble.

Quiet, comfortable, uneasy with the area.

Staff was excellent, actually above and beyond in several instances.

Clean hotel that could use some cosmetic upgrades, interior and exterior.

My main complaint is that they only supplied the room with one towel which I did not realize till my kid had already used it and I was getting out of a shower. They also only supplied the room with the toilet paper on the roll. That ran out at an inconvenient time as well. The staff should adequately supply their rooms.

I’ve stayed at this hotel 3 times and it’s always a pleasure. Mitul is a great representation of the hotel. Definitely worth the stay. Pricing is great. Love the breakfast as well. Thank you.

The staff were friendly. The place was clean. The remote to the television was missing and they couldn't replace it, I couldn't manually operate the television because it couldn't receive any signals. So, no TV for me. The shower temperature was tepid, so no hot shower either.

Great breakfast

My room was dirty, out dated and stained towels

I did not like the motel this time. You can tell there was a manager problem and it was not kept up. I was there a couple years earlier. There’s a big difference in the quality and upkeep

Television doesn't work

The hotel was clean . Are room was suite enough room for a family of 4. The free breakfast was good.

I’ve been coming to this location for a few years for work and this place is heading in the wrong direction going down. They require a $150 deposit on top of an incidental charge to stay here. If it wasn’t so convenient I would definitely find another hotel.

on 12/27 we woke with an unexplained clogged toilet. Left the room to go to Busch Gardens. Got back at 930pm...started to unwind for the night and noticed the toilet was still clogged and there were a great deal of baby roaches crawling around plus a dead adult in the toilet with a second one running laps. I have video and pics of the roach issue. Submitted to the hotel...it took 3 calls after leaving abruptly on 12/27 when we saw the roaches crawling on the bed, specifically the pillows. After driving over night as we were no longer comfortable staying in the hotel we found baby roaches in our luggage which we had to discard. Ive attempted multiple contacts with the General Manager to discuss the issue. Fortunately the account manager Cindy refunded us the nights but after several days of calling and an email with the evidence the GM still hasn't reached back out. The bathroom light fixture was almost falling out of the ceiling and the wall electrical socket by the bathroom was pushed into the wall which is where I think the roaches were coming from. We are thoroughly displeased and await a call back from the GM to discuss the ruined luggage. I would advise everyone to stay away.

When we entered the room it had an off putting odor (very musty like the room had been closed up for several weeks). When I spoke to the desk clerk, I was given a can of Lysol spray - it helped slightly. For our 4 day stay, we did not have hot water (was tepid at best) for 3, making for very uncomfortable showering! Was told it was a boiler issue. Additionally, the room side doorknob keep falling off. When I mentioned the knob issue to the desk clerk, he stated it was a know problem for several rooms. Ice machine was out of order. While it has been recently updated, we won’t be staying here again!

This hotel did not have hot water. I did not check in until almost midnight. By the time I got in the shower it was too late. This was the worst stay I ever had in any hotel and I would like a refund from Hotels.com in full.

We stay here often visiting Busch Gardens.

M

Room was dirty , towels were dirty, couch was gross, no reg channels on tv little hot water, would not recommend

This hotel got an 8 out of 10 on Hotels.com, but looked sketch immediately when we got there. The first impression was when I went to use the bathroom in the lobby and feces was in the toilet which apparently had also been clogged. Then the first room they tried to check us into was dirty and hot water was running out the faucet in the tub and could not be turned off. Pouring, not dripping, so it felt like a sauna. We asked for a cleaner, more updated room and the one they gave us still had stains on the ceiling, floor, and sofa, unidentifiable substances splattered on the wall, broken curtains and lampshade. The closets were so small, the hangers would not fit inside with the doors closed. Then we went to turn on the TV and the cable box wouldn’t work. So I went back to the desk and asked for it to be serviced, and was told the same problem was evident in several rooms and that he would have it looked at sometime the next day. After hearing a couple of other guests complain about having problems only to be told they would be addressed and after three days they never were, I concluded this place was mismanaged, understaffed and terribly neglected.

The complimentary breakfast was really good quality. Recommendations for improvement. We were in Room 101. A. The Direct TV remote is funtional but looks broken. B. The toilet after flushing wouldn't stop running water (due to the inside value not going down. This had to be done manually) This also led to an overflow our second morning. Customer Service handle it promptly and professionally. C. There were no bath towels in our room upon arrival, but customer service did replace promptly. The towels could be larger. D. I found one roach in the bathtub on the second morning.

Great location, good, hot breakfast, communication between registration, and actual facility was inconsistent/Incomplete for special arrangements

The room was not clean the sofa was dirty and the carpet was dirty , rust on the shower head. The direct tv service kept going in and out. This was a horrible stay and to increase the price I will never stay at this place ever. The breakfast was terrible the only thing that was good was the coffee and the fresh fruit. SAD!!!

We checked in after a long rainy drive. There was no one at the desk initially. Once we finally got to our room we could hear alarms going off all down the hallway and in our room. The person at the front desk came to remove the batteries in our smoke / carbon monoxide alarm to silence the alarm and never returned with working batteries. The toilet in our room did not flush. The room seemed dirty and smelled of strong cigarette smoke as well. We checked out early and had to find a different place to stay for the next 2 nights.

The only problem i had was the hot water pressure in the room but when i talked to the receptionist the problem was taking care of. Breakfast was good. the room was cozy.

The hotel and room were ok .I had to sleep on the couch because the matress was very saggy. The decor was a little shabby not the standard of Best Western I'm use too. They would do well to upgrade sleeping accommodations including pillows & mattress. Friendly customer service.bathroom needs a deep cleaning. Ok for 2 night stay

Once we walked in the AC didn’t work. Called the front desk and she looked overwhelmed only one person at the front. There was a blood stain on the sheets I’m assuming period blood. Sheet was washed just stain didn’t come out. Stains on the carpet. Shower has mold and the floor was dirty and nasty.

Needs some upgrading on bedding, exterior and interior. Dining area couldve been cleaner . But it served the purpose a place a sleep.

Other issues included a very lack-lustre breakfast. 2 of the 3 pieces of work out equipment had their cords cut and therefore could not be used. What little staff that was there did try to help but it was clear that there was skelton staff. I get that there is perhaps less travel going on and some hotels are having a tough go, but some basic maintenance should still be upheld.

Room was comfortable, they need longer shower curtains but otherwise it was great. We appreciated the pet friendly accommodation.

The property was nice and the room was clean. Unfortunately we saw a few bugs that will lead us to not staying there again.

Door handle fell off when we entered the room. They could not fix it but the deadbolt was functional. The fan in the bathroom is a bit loud. The hot water was barely hot enough on a Saturday morning. Breakfast was ok but someone cooking biscuits set off the fire alarm and the biscuits we were offered while not burned were overdone.