Doubletree by Hilton Newark - Fremont
About Doubletree by Hilton Newark - Fremont
Located in Newark, 16 miles from San Jose Convention Center, DoubleTree by Hilton Newark-Fremont provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the facilities of this property are a restaurant, free shuttle service and a shared lounge, along with free WiFi throughout the property. The property has a hot tub, nightclub and room service. At the hotel, each room has a closet. Each room is equipped with air conditioning, a desk and a flat-screen TV, and certain rooms at DoubleTree by Hilton Newark-Fremont have a balcony. Guest rooms will provide guests with a fridge. Breakfast is available, and includes buffet, à la carte and continental options. The accommodation has a sun terrace. There's an on-site bar and guests can also use the business area. Speaking English, Spanish, Filipino and Chinese, staff are willing to help at the 24-hour front desk. Shoreline Amphitheatre is 18 miles from DoubleTree by Hilton Newark-Fremont, while Oakland Coliseum is 21 miles away. Norman Y. Mineta San Jose International Airport is 15 miles from the property.
Amenities
- 24-hour front desk
- Meeting space
- Fitness center
- On-site dining
- Bar / lounge
- Café / coffee shop
- Breakfast available
- Business center
- Express check-in / check-out
- Concierge
- Dry cleaning
- Self-service laundry
- Luggage storage
- Multilingual staff
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Spa / sauna
- Pet friendly
- Family friendly
- Wheelchair accessible
- Airport shuttle
- Smoke-free property
- Air conditioning
Reviews
The hotel is generally well-liked for its cleanliness, comfortable beds, and friendly staff, particularly at the front desk. The location is also praised for being central and convenient. However, there are some recurring issues with the bathrooms, including dirtiness and lack of conditioner, as well as problems with the air conditioning and heating systems. Some guests also express dissatisfaction with the breakfast not being complimentary and the garden rooms not living up to their expectations.
- Cleanliness
- Comfortable beds
- Dirty bathrooms and lack of conditioner
- Issues with air conditioning and heating
- 5/5
Great hotel, amazing staff
- 5/5
Amazing staff, room, and pool.
- 5/5
Great bed. Quite. Nice staff. Cookie at front desk ;-)
- 5/5
Clean rooms
- 4/5
Meet expectations
- 5/5
Very nice staff
- 5/5
Awsome place
- 5/5
Great hotel with a great lobby would definitely recommend
- 5/5
We'd like to thank Chris, front desk staff, for helping us make a room change for our second night's stay. Our previous room was in the North tower, 3rd floor which meant we had to put up with partiers up and down the elevator and the bass thumping from the band in the bar. Unable to sleep most of that night however, wonderful accommodations on our second night after a move away from the bar and restaurant area's band. The front deck was helpful and accommodating. Thanks Chris!
- 5/5
Exceptional
- 5/5
Restful and very clean room looking out into garden area
- 5/5
Exceptional
- 5/5
Accurate to situations solved issues Room very clean
- 5/5
Just make sure to order room service early (before 9 am) as the restaurant closes early.
- 5/5
Such a beautiful property and thw area is really convenient close t9 the stores and off the high way very beautiful weather
- 5/5
As usual my stay this time was excellent.
- 5/5
Clean room good so far. Friendly staff
- 5/5
Friendly staff at front desk! Rooms and property well maintained, very clean, very pleasant!
- 5/5
Keep up the good work! Very glad to have stayed here.
- 4/5
room ice machine was broken. Had to go to a different floor to get ice.
- 4/5
room ice machine was broken. Had to go to a different floor to get ice.
- 5/5
Convenient for my business meetings. Good value for the price for a hotel in this area.
- 5/5
Great spot to stay for the baseball tournament. Easy, with everything you need.
- 5/5
Rooms are clean, staff was kind and helpful and the boys sure enjoyed the pool!!
- 3/5
Staff was kind and helpful, good environment but rooms old and not good maintained, especially bathrooms are too old.
- 1/5
Staff was wonderful. Rooms were very clean.
- 2/5
I wouldn't choose this property again. When I checked in, I asked if it was possible to adjust my check out date due to a change in family obligations. I was told that since I'd booked through a third party (Hotels.com) that only they could adjust my reservation. I spent the next four days going back and forth between the hotel and hotels.com, each telling me they could not make the decision on whether I would be charged for the night I no longer needed. Finally, as I was checking out early in person I spoke with Chris the hotel director and he told me that I would not be charged as long as Hotels.com agreed. I sent a follow up to Hotels.com and gave the representative his name. They said they called and spoke with him, and he refused to refund the final night. I spent my time at this hotel being given the run around because nobody would own the decision to not adjust my booking. If they had been honest up front, I could have moved on, accepted that I would be charged, and enjoyed my trip. I would not give them my business again.
- 5/5
Arrived and the staff was very welcoming and gave clear directions to the elevator, and cookies! Room was super clean when I walked in and it smelled good! There was staff cleaning the pool every morning, and there was no noisy disturbances! They were also very helpful on how to use their shuttle services to the SJC airport! Would stay here again if I’m ever in the area!
- 5/5
Very accessible and near a lot of commercial establishments. Wish there would been at least two o four bottles of mineral water.
- 5/5
the night staff were terrific. special mention to jhun who rendered perfect customer service who held his cool inspite of the heavy traffic.
- 5/5
the night staff were terrific. special mention to jhun who rendered perfect customer service who held his cool inspite of the heavy traffic.
- 5/5
Very accessible and near a lot of commercial establishments. Wish there would been at least two o four bottles of mineral water.
- 5/5
👍
- 5/5
Stay only building that has lobby. Other building smells bad and strong Clorox smell in whole building and needs to be remodeled, fixed or repaired. Many broken things in room. New building with lobby is only place to stay. Clean and new
- 5/5
Room was perfect. Not very quick attention in the dining room, though.
- 3/5
Nice size room, but desk chair had little to no padding, felt like I was sitting on metal tubes. Large gap between entry door and jam; light from hallway lights could be seen. Had to call the front desk 4 times before I spoke to someone about how to connect to hotel's Wi-Fi network.
- 5/5
Great customer service
- 5/5
I stay here a lot and as usual it was a great stay.
- 4.5/5
Superb
- 5/5
Our stay was wonderful. Beautiful views, nice kightlife and our room was beautiful.
- 4/5
Good stay in a location in Fremont (here for a wedding) that was convenient to us and everywhere we needed to get to. Took us a hour to get to downtown SF for site-seeing, but we expected that… we chose this hotel because it was near wedding venue, not SF. Room was clean and spacious for two. Basic but nice amenities. I liked the outdoor garden areas and the “California feel” while speaking around the property. Didn’t use the pool. I asked for a late checkout because of a wedding that we were attending on the day of checkout, and the staff was helpful and polite but couldn’t guarantee it so that was a big stressful. In the end it worked out, but was a bit touch-and-go for a while there. Overall, a great fit for us at a good price point. Would recommend if you need to be in Fremont.
- 3/5
Yes, its good!
- 5/5
Exceptional
- 3.5/5
Good
- 5/5
非常好!
- 4/5
Very good
- 3/5
Dirty room and shower had water buildup due to clogged pipes. Hair band from other female found on floor behind door. Cleaning people are terrible.
- 4/5
We were in town for a party an ddid not have a chance to use the pool but it looked very inviting.
- 5/5
Very nice room and hotel, excellent staff.
- 3.5/5
Good
- 5/5
Always a great stay here. Restaurant has good food,pool is always clean ,the staff is very helpful and friendly
- 3/5
Booked a balcony room with a garden view. Didn’t receive a balcony and had a view of the roof and parking lot. Also, toilets were a slow flush and were not fully flushing
- 1/5
I don't like because we pay high amount and no breakfast no one inform us
- 1/5
I don't like because we pay high amount and no breakfast no one inform us
- 5/5
Great service
- 5/5
Great service
- 5/5
Very nice property
- 5/5
Clean, professional, outstanding
- 5/5
The location and cleanliness
- 5/5
The location and cleanliness
- 0.5/5
Terrible customer service
- 0.5/5
Terrible customer service
- 5/5
The survey hotel was great. The people are very nice and I recommend recommended to everybody.
- 5/5
Exceptional
- 5/5
Front desk staff were helpful in changing my room per my request.
- 3/5
We asked the housekeeping staff and she was going to call someone to come and fix it, but there was no response from anyone.
- 5/5
Exceptional
- 5/5
—
- 4/5
Everything and everyone were great. As always, my stay was very enjoyable.
- 3.5/5
Good
- 3.5/5
Good
- 5/5
Perfect stay
- 1/5
Very poor
- 2/5
The airport shuttle was unreliable.
- 4/5
The room was nice and the bed was comfortable. No complaints besides the jacuzzi was being worked on and the workers were at the time being quite loud. Other than that it was a pleasant stay.
- 4/5
地理位置好,附近有餐廳。枕頭床墊的體驗不錯,但唯一缺點沒有自助洗衣機
- 3/5
Beds too small
- 4.5/5
Good service No laundry room
- 4.5/5
No laundry room
- 3/5
I reserved a room that was suppose to have the view of the pond and instead they gave me a room facing the parking lot.
- 4/5
I always try to stay at a double tree whenever i can and this place is pretty good. Only issue i had was the toilet leaked from the tank that sat on the base, either the screws were loose or the gasket went bad. I dont think they fixed it
- 3/5
The “Garden Patio” has a patch of grass then parking lot. Not a garden AT ALL.
- 5/5
Everything is fine
- 5/5
Nice and bar is great
- 5/5
Nice and bar is great
- 4/5
Nice room
- 4/5
Nice room
- 2/5
The front desk person who checked me in refused to give me complimentary water bottle. I did see the other person Daphny hand over a couple of bottles to another guest who was wihite from under the desk. The lady who checked me in forced me to purchase the bottles from the store. This is ridiculous and frankly I thought this was racial profiling and prejudiced. You people need to train the staff to me more open. At least in California I dont expected to be treated this way.
- 2/5
The front desk person who checked me in refused to give me complimentary water bottle. I did see the other person Daphny hand over a couple of bottles to another guest who was wihite from under the desk. The lady who checked me in forced me to purchase the bottles from the store. This is ridiculous and frankly I thought this was racial profiling and prejudiced. You people need to train the staff to me more open. At least in California I dont expected to be treated this way.
- 5/5
Clean room
- 5/5
Clean room
- 3/5
No in room microwave, asked (x3) for change of sheets and conditioner (empty on our first night) then someone showed up and handed me the linens. I was expecting them to change it but was in a hurry for us to leave I don't want to wait. Saving grace was Bistro 880 lady staff who helped us (2/8) lunch time.
- 3/5
No in room microwave, asked (x3) for change of sheets and conditioner (empty on our first night) then someone showed up and handed me the linens. I was expecting them to change it but was in a hurry for us to leave I don't want to wait. Saving grace was Bistro 880 lady staff who helped us (2/8) lunch time.
- 5/5
nice place, great beer specials at the bar. great music and dance floor.
- 5/5
nice place, great beer specials at the bar. great music and dance floor.
- 5/5
The room was spotless and the bed was so comfortable.
- 5/5
The room was spotless and the bed was so comfortable.
- 5/5
Inside when I walk in Elevator
- 4.5/5
Nothing
- 3/5
Check in lady was quite unpleasant. The room (ADA for handicap) we booked was not available. She said that the hotel had been renovating these room since 3 months ago. It is hotel's problem to still list this room type for guests.
- 5/5
Yes
- 5/5
Yes
- 5/5
Room was very clean and quiet area. Although breakfast was not included with the rate it was very good with lots of variety with hot meal option from the kitchen I will stay here again. Thank you.
- 5/5
Room was very clean and quiet area. Although breakfast was not included with the rate it was very good with lots of variety with hot meal option from the kitchen I will stay here again. Thank you.
- 4/5
Noisy at night. Drinking people trying to get in room, thinking our room was their room.
- 4/5
Clean room.
- 4/5
Clean room.
- 5/5
everything is nice
- 5/5
everything is nice
- 2/5
Room The fact the hot tub was out of order and the restraint wanted us to pay before we c ate and harassed us
- 2/5
Hotel is under renovation and was not informed. Main elevator was out of service and had to use the freight elevator with construction team and was very dirty. TV in room did not work and had to have maintenance come to the room and check it out and he said he would return to fix and never returned.
- 2/5
Hotel is under renovation and was not informed. Main elevator was out of service and had to use the freight elevator with construction team and was very dirty. TV in room did not work and had to have maintenance come to the room and check it out and he said he would return to fix and never returned.
- 3.5/5
Clean and spacious None
- 5/5
Beds were great!
- 5/5
Beds were great!
- 4.5/5
Nice comfortable beds Bathroom was cramped and tiny No place for coffee in lobby
- 5/5
Thank you for an excellent stay!
- 5/5
Thank you for an excellent stay!
- 5/5
Very clean, the staff was very friendly, didn’t charge extra for early check in. Very nice location, I would come back again anytime. Thank you, it was a wonderful stay.
- 5/5
Very clean, friendly environment
- 5/5
Very clean, friendly environment
- 4/5
The room was fine except there was a cockroach in the bathroom. I went there during Christmas time and I understand it the holidays but I didn't except the menu selection for room service would be limited. The food i ordered was good but wanted the salmon instead. Overall a good experience.
- 4/5
The room was fine except there was a cockroach in the bathroom. I went there during Christmas time and I understand it the holidays but I didn't except the menu selection for room service would be limited. The food i ordered was good but wanted the salmon instead. Overall a good experience.
- 5/5
Everything was excellent 👌
- 5/5
Everything was excellent 👌
- 5/5
Very Easy to check in! Amazing breakfast, friendly crew at the front desk, it was in a safe area. Nothing.
- 5/5
I practically have to live there so as a regular the staff is very nice and remembers my preferences.
- 5/5
I practically have to live there so as a regular the staff is very nice and remembers my preferences.
- 3/5
Stayed here this past weekend and although the actual room was OK, not dirty but outdated. What made this stay not a 5 star was the broken elevator for the 4th floor. And we were given a room on the 4th floor. Like if you know it's not working, why continue to book rooms on that floor? We would have to wait 10-15min each time we needed to go back up for someone to come down the other elevator. And we were there 2 nights and not once did we even see maintenance attempting to fix it. There was just signs posted it was out of order but the signs looked old so who know how long it's been out of order. The hot tub was out of service and I had seen a review a couple months ago on this issue so not sure if it's been out of service this long. The price was higher than other places we looked at so I figured it would be nicer and we didn't get working elevator, not even continental breakfast included. Another issue I had was that I'm an exclusive pumping mom and had called 3 times the week before to confirm if there was mini fridge and a freezer and each time was told yes the mini fridge had a freezer compartment. Once we arrive, turns out it was only a fridge. I would have been better prepared if I would have known. I called the front desk if they could freeze my ice packs then and they said no that I would have to contact the Bistro 880 and ask if they can help, but didn't even attempt to help me even though I was their guest.
- 3/5
Stayed here this past weekend and although the actual room was OK, not dirty but outdated. What made this stay not a 5 star was the broken elevator for the 4th floor. And we were given a room on the 4th floor. Like if you know it's not working, why continue to book rooms on that floor? We would have to wait 10-15min each time we needed to go back up for someone to come down the other elevator. And we were there 2 nights and not once did we even see maintenance attempting to fix it. There was just signs posted it was out of order but the signs looked old so who know how long it's been out of order. The hot tub was out of service and I had seen a review a couple months ago on this issue so not sure if it's been out of service this long. The price was higher than other places we looked at so I figured it would be nicer and we didn't get working elevator, not even continental breakfast included. Another issue I had was that I'm an exclusive pumping mom and had called 3 times the week before to confirm if there was mini fridge and a freezer and each time was told yes the mini fridge had a freezer compartment. Once we arrive, turns out it was only a fridge. I would have been better prepared if I would have known. I called the front desk if they could freeze my ice packs then and they said no that I would have to contact the Bistro 880 and ask if they can help, but didn't even attempt to help me even though I was their guest.
- 1/5
My car was broke into
- 1/5
My car was broke into
- 4/5
Front desk staff not friendly & rude (don’t have his name) . But Erika & ray were outstanding.
- 4/5
Front desk staff not friendly & rude (don’t have his name) . But Erika & ray were outstanding.
- 4/5
Room was nice and clean. They had a Christmas party Friday night and didn’t save any parking for guests. I had to park at the back of the building with all the construction equipment. I walk with a cane. I asked the desk if there was a short cut to get to the back of the building when I checked out. They told me I had to walk all the way around the outside of the building to get to my car.
- 4/5
Room was nice and clean. They had a Christmas party Friday night and didn’t save any parking for guests. I had to park at the back of the building with all the construction equipment. I walk with a cane. I asked the desk if there was a short cut to get to the back of the building when I checked out. They told me I had to walk all the way around the outside of the building to get to my car.
- 4/5
Nice location and amenities small bathroom in room
- 4/5
The food served for Arthur Murray Winter Ball was excellent! Best Ive had at a event function.
- 4/5
The food served for Arthur Murray Winter Ball was excellent! Best Ive had at a event function.
- 5/5
Very clean and nice staff No complaints
- 5/5
I like the room. The staff was
- 5/5
I like the room. The staff was
- 5/5
Great place and great pool area
- 5/5
Great place and great pool area
- 5/5
Room and reception were perfect.
- 5/5
Room and reception were perfect.
- 3/5
The staff was helpful in sending security to a room next to mine with people playing loud music and drinking and yelling. I wish they would have kept an eye on it because about an hour later they were back at it and i had to call AGAIN. I stay here because it is always quiet due to the party policy. But i slept bad and work was very hard today.
- 3/5
The staff was helpful in sending security to a room next to mine with people playing loud music and drinking and yelling. I wish they would have kept an eye on it because about an hour later they were back at it and i had to call AGAIN. I stay here because it is always quiet due to the party policy. But i slept bad and work was very hard today.
- 5/5
Excellent
- 5/5
Excellent
- 5/5
Excelente y más el personal muy atentos
- 5/5
Excelente y más el personal muy atentos
- 3/5
coffee maker too small &refregerator . need microwave
- 3/5
coffee maker too small &refregerator . need microwave
- 5/5
Ok
- 5/5
Ok
- 5/5
Everything Parking lot is always packed
- 5/5
Cant beat the location. Staff
- 5/5
Cant beat the location. Staff
- 5/5
- 5/5
- 5/5
Excellent staff service and clean room
- 5/5
Excellent staff service and clean room
- 3/5
Room was older and outdated. Close to the front so music was heard all night from room. Carpet needs cleaning left feet black. Overall besides the loud music at night stay was nice. Can’t wait for the garden section to be finished
- 3/5
Room was older and outdated. Close to the front so music was heard all night from room. Carpet needs cleaning left feet black. Overall besides the loud music at night stay was nice. Can’t wait for the garden section to be finished
- 5/5
The hotel staff our very friendly. The hotel is clean and quiet .
- 5/5
The hotel staff our very friendly. The hotel is clean and quiet .
- 5/5
Cozy, clean, quiet
- 5/5
Cozy, clean, quiet
- 5/5
Very good
- 5/5
Very good
- 4/5
Clean room friendly staff
- 4/5
Clean room friendly staff
- 5/5
Great experience
- 5/5
Great experience
- 4.5/5
Very clean staff was nice. Nice touch with the cookies
- 5/5
It was clean with great amenities. The restaurant was very nice and the live music was an unexpected treat. Staff was able to fix a double booking from bookings.com before I checked out, no questions asked. I ordered a balcony room and it overlooked a pond and gazebo which was an added bonus.
- 4/5
clean
- 4/5
clean
- 5/5
Very clean with a patio overlooking a pond with a gazebo. N/A
- 5/5
Fun events and safe area also centrally located. Rooms were decent.
- 5/5
Fun events and safe area also centrally located. Rooms were decent.
- 1/5
The lady at the front desk was quite rude, and there was some noise throughout the night. Also, the heater only produced barely warm air
- 1/5
The lady at the front desk was quite rude, and there was some noise throughout the night. Also, the heater only produced barely warm air
- 5/5
so far so good i do not have any comment
- 5/5
so far so good i do not have any comment
- 5/5
Everything was perfect!
- 5/5
Everything was perfect!
- 5/5
The hotel was great! The room was clean and the staff was awesome!
- 5/5
The hotel was great! The room was clean and the staff was awesome!
- 5/5
The room was clean, but the restroom could've used a little more TLC.
- 5/5
The room was clean, but the restroom could've used a little more TLC.
- 5/5
Only it’s hard to find a parking but everything is great
- 5/5
Only it’s hard to find a parking but everything is great
- 3/5
Hotel was a little noisy and bed was a uncomfortable
- 3/5
Hotel was a little noisy and bed was a uncomfortable
- 4/5
This property is awesome! Just didn’t like how our room was on the other side of the world really difficult to walk there especially being pregnant and after a long day. Other than that it was great.
- 4/5
This property is awesome! Just didn’t like how our room was on the other side of the world really difficult to walk there especially being pregnant and after a long day. Other than that it was great.
- 5/5
Nice hotel, good location and facilities
- 5/5
Nice hotel, good location and facilities
- 5/5
Room was very clean staff was nice and it is close to a ton of food places many within walking distance
- 5/5
Room was very clean staff was nice and it is close to a ton of food places many within walking distance
- 1/5
The front desk gave away my room and left me with no place to stay after i had talked to someone directly the night of my reservation because my flight was canceled. They assured me my reservation would be checked in and i would just have to stop by the next day when i arrived to get my key and pay my deposit. I would be charged for the one night i didnt stay but would have a room for the rest of my stay. When they said i didnt have a room, I waited for a manager to clear up what was clearly a mistake on their part and all the front desk staff did was give me excuse after excuse even when i showed them the call log on my phone regarding when i called. I didnt stay at this hotel because they gave away my room and left me stranded in an unfamiliar town with no alternate options. The nearest available room was super sketchy motel 6 and they had way better front desk staff.
- 1/5
The front desk gave away my room and left me with no place to stay after i had talked to someone directly the night of my reservation because my flight was canceled. They assured me my reservation would be checked in and i would just have to stop by the next day when i arrived to get my key and pay my deposit. I would be charged for the one night i didnt stay but would have a room for the rest of my stay. When they said i didnt have a room, I waited for a manager to clear up what was clearly a mistake on their part and all the front desk staff did was give me excuse after excuse even when i showed them the call log on my phone regarding when i called. I didnt stay at this hotel because they gave away my room and left me stranded in an unfamiliar town with no alternate options. The nearest available room was super sketchy motel 6 and they had way better front desk staff.
- 5/5
The bed was heavenly. Didnt move from it. So comfer.
- 5/5
The bed was heavenly. Didnt move from it. So comfer.
- 4/5
Great stay will come back again
- 4/5
Great stay will come back again
- 4/5
- 4/5
- 5/5
Skip
- 5/5
Skip
- 5/5
Beautiful
- 5/5
Beautiful
- 3/5
The least expensive one would be a PC for guest use. This is a 300+ room hotel and no PC/printer availability - from a cost perspective that is what is called dumb. Secondly, and tougher to fix; either have a restaurant and do a good job or don't have one. This restaurant in many ways is a very poor rendition.
- 3/5
The least expensive one would be a PC for guest use. This is a 300+ room hotel and no PC/printer availability - from a cost perspective that is what is called dumb. Secondly, and tougher to fix; either have a restaurant and do a good job or don't have one. This restaurant in many ways is a very poor rendition.
- 5/5
Clean room great staff
- 5/5
Clean room great staff
- 4/5
Clean older hotel with kind helpful staff
- 4/5
Clean older hotel with kind helpful staff
- 4/5
We liked ot here.
- 4/5
We liked ot here.
- 5/5
hotel was nice. good lounge and live music.
- 5/5
hotel was nice. good lounge and live music.
- 5/5
Nice room, really comfortable bed, beautiful views, and the staff is awesome
- 5/5
Nice room, really comfortable bed, beautiful views, and the staff is awesome
- 5/5
Spacious, comfortable room...pool and hot tub too!
- 5/5
Spacious, comfortable room...pool and hot tub too!
- 5/5
Big balcony
- 5/5
Big balcony
- 5/5
- 5/5
- 5/5
Great accommodations
- 5/5
Great accommodations
- 5/5
The room was larger than expected and had a patio area. I found everything I needed shopping-wise within a 8 min drive.
- 4/5
Very satisfying stay
- 5/5
- 5/5
Clean. Very nice staff. Quiet. This makes me so happy.
- 5/5
very clean and quiet with an outdoor swimming pool. Breakfast is great but at a fee of USD25.95+tax (which is too expensive!)
- 4/5
The stay is quiet and comfortable overall, except for no breakfast included as advertised on the booking page?
- 4/5
I think you should have a good wifi service as default, instead of guests being a stuck with turtle-speed service for free and then charging $5 for good speed, Might as well charge $5 extra for the room and include a top-speed wifi service. Geez! It's 2025! What's next? Charge for extra towels?
- 5/5
Friendly staff
- 5/5
keep up the good work.Definately stay again
- 5/5
- 3/5
The breakfast is not included as advertised. If you want the buffet, you have to fork out quite a bit of money. So don’t expect breakfast to be included in the hotel rate. It’s misleading information.
- 5/5
Very good hotel and location
- 4/5
We are loyal guests of Double Tree/Hilton hotels. Our stay was great per usual, EXCEPT for when we went to the front desk to purchase some drinks and ask for some of the famous DT cookies. The front desk worker named HONEY was SO RUDE to us. There was a male of a different race, that she was helping before us. She was super nice and polite to him. Then when it came to us, her whole demeanor changed. She had a STANK attitude and made us feel like we were inconveniencing her. She made us feel like we didn’t belong there! This was our first racist encounter ever. Ironically, she was a foreigner with an accent! The NERVE! Please take action so no other guests ever feel the way we felt. Again her name is HONEY. Shame on you HONEY your customer service SUCKS!!
- 4/5
The check in was quick and easy. Staff was friendly. The room was clean, but the the ac was noisy. Like it wasn’t working properly.
- 4/5
Need some larger parking car spaces for SUVs
- 5/5
I will be coming back!! Check in was a breeze, room was nice and clean and we had a patio that opened up to such a nice scenery.
- 5/5
Stayed 2 nights for work related trip. Everything was fine
- 3/5
Run down
- 2/5
Size of room was adequate. Bed was comfortable enough. Room needed maintenance. Bathroom shower curtain railing screw lose on one side. Sink faucet water pressure was too weak. Shower head needed cleaning. Worst of all, ants were everywhere, bed, bathroom, floor, crawling on door frame. Despite telling Front desk and they said will ‘spray it down’ after the first night, it didn’t get better. Very disappointed.
- 5/5
Guest services was so friendly, rooms were clean, beds and pillows were so comfortable. Enjoyed our stay.
- 5/5
The front desk lady was so friendly made our stay way more amazing
- 5/5
Great
- 5/5
Property was clean and quiet. Breakfast was phenomenal. I really like how quiet it was.
- 4/5
Great staff and property. Lobby area was undergoing renocvations.....
- 5/5
It is well maintained property with nice bistro on site.
- 4/5
Solid place
- 5/5
Plenty of parking. Definitely would stay again.
- 4/5
I have to say if you want to go back in time, come to this hotel. It’s old, just old, otherwise, everything is fine. Pool is good, walking distance to a lot of good restaurants. Definitely worth the price in this location.
- 5/5
Good
- 5/5
I love staying here when I work in Fremont! Its pricier than other stays, but always worth it. This time, the front desk staff didnt even tell me how to get to my room, which ar first I thought was kind of annoying, however i was tired from work. I did end up finding it pretty easily because i have been there before. The coffee machines in the room at silly, so I figured I d grab some in the lobby. When i asked the front desk, they said it was only available for purchase. I feel like with the price of the rooms, although incredibly comfy, they should at least offer somw free coffee. Even La Quinta has free breakfast and coffee and is almost half the price. Ill 💯 stay again. But probably not as often. Its a very clean, cozy, and nice place overall
- 5/5
they gave me cookies and water and even a wine bottle opener when I asked
- 2/5
The man working the Front Desk was apologetic but couldn't help me; he was unable to find batteries. He also apologized for not answering the phone and said the phone system was currently down. Ultimately, I paid $130 for a room on Fourth of July, to watch TV on my phone.
- 5/5
The staff is great. However, the hotel design seems not very friendly. A lot of walk. Elevator location is not easy to find.
- 4/5
First time staying at double tree. Excellent experience. Will stay here again
- 5/5
Good area, great rooms and place.
- 4/5
Quiet place.
- 5/5
Great customer service
- 5/5
Plenty of parking. I will definitely stay again when I’m in the area.
- 4/5
Front desk staff was a very helpful in giving us info on local dinning. We were celebrating our 47th Anniversary by attending Puerto Rican Dia De San Juan Festival in Newark
- 4/5
Smooth check-in. Friendly staff. Great rate.
- 5/5
I really enjoyed staying at doubletree by Hilton very helpful management team !
- 5/5
Our trip got of to a rocky start. Hotels.com cancelled our reservation without telling us, however, the nice lady at reservations helped us figured it out and was able to help us book a room. Will only stay at a Double Tree for now on.
- 2/5
The bed are too small.
- 5/5
All around great experience
- 5/5
Both service and food are good.
- 5/5
It was good
- 5/5
Most comfortable bed I have ever slept in!
- 5/5
Always clean and is my go to spot for a local stay.
- 5/5
It was a good stay it was a really clean room and nice staff
- 5/5
The room fixtures have experienced some wear and tear
- 5/5
Came here because of a graduation. The garden was beautiful, the pool looked so inviting and the staff was very helpful.
- 4/5
Staff was nice, facilities need an update
- 5/5
No complaints about our stay. We enjoyed the hotel and it's ammenities. Everything was clean and up to standards. The housekeeping staff on our floor was amazing. Very polite and helpful. Also, the texting service was very helpful and convenient.
- 1/5
Provided a bad room which is blowing hot air
- 4/5
Overall was a great location. Had a smell coming from shower drain caused the restroom to smell pretty pungent.
- 5/5
Beautiful property
- 3/5
Electric sockets are not working and couldn't able to charge devices.
- 1/5
Looks nice on the outside. Extremely dated on the inside. No bathroom fan. Tiny bathroom. Awful shower. No microwave. Luckily we just had to stay for one night.
- 4/5
Property is clean and well kept. We always enjoy our stay here.
- 5/5
Very good
- 2/5
When I was checking in no one was there. And it took them 20 mins to acknowledge and then check me in. Very unprofessional
- 5/5
Very good
- 5/5
I stay at this Double Tree every time I travel to Northern California for business. My stay there is always a pleasure, comfortable and easy. I will continue to stay there for all of my future trips.
- 5/5
My name was perfect no problems at all!
- 5/5
All good
- 5/5
Excellent
- 5/5
Very nice hotel
- 5/5
Good
- 4/5
The breakfast was good. Place needs a little renovating as is showing signs of wear and tear. Close to the freeway and movie theatre, dining options which is great
- 4/5
There is a plumbing issue on the second floor. Plugged toilet and sink.
- 5/5
Very nice staff and very fast and easy check in
- 5/5
Live music was fun
- 1/5
To make matters worse, when I called room service to request a simple toast for my children, I was told they were too busy due to a party happening at the hotel and could not accommodate us. The lack of basic hospitality and customer service was shocking. This was by far the worst hotel experience we've ever had. I would not recommend this place to anyone traveling with family.
- 5/5
Nice
- 5/5
Everything about the property itself was great. It was the noisy neighbors that made the stay terrible.
- 5/5