Aloft by Marriott Silicon Valley

Having stayed at a few different Aloft hotels before, I expected some level of comparison, but this one is completely falling apart at the seams. Everything after the lobby (elevator, hallways, room) was completely filthy and looked like it hadn’t been maintained in decades. Avoid this hotel at all costs, it is not a good value for money in the Bay.

No free breakfast

Great place

Everything Im impress about everything

.

Always a nice place for a staycation.

Exceptional

Staff

Amazing experience at this hotel for a concert. Staff are friendly and helpful and the breakfast is excellent. Would recommend to stay here to friends and family traveling through especially with Superchargers next to hotel.

Biiiiiiiiiiggggg rooms

No curtains to windows.

Exceptional

Property was off the beaten path and across the national wildlife refuge which was cool and it had a lot of trails to walk in the AM Our room did not have a pull out couch even though the listing said there was.

Property was off the beaten path and across the national wildlife refuge which was cool and it had a lot of trails to walk in the AM Our room did not have a pull out couch even though the listing said there was.

It was the best room I have ever stayed in. It felt like an apartment or home, rather than just a room with a bed. Nothing

It was a beautiful room super comfortable and clean

It was a beautiful room super comfortable and clean

It was the best room I have ever stayed in. It felt like an apartment or home, rather than just a room with a bed. Nothing

Superb

It was a amazing experience i will definitely love to come back in the near future

Convenient location

Exceptional

Tesla charging on the property. Very convenient!

Superb

Newark Aloft is always my go to place.

The linens were not clean

The linens were not clean

Some outlets didn't work

The staff was amazing Some outlets didn't work

Very good

Very good

Good first experience for the price

Very Nice place

Clean room

N

Me and my partner stayed there although we were practically out all day and only came to sleep the time we were there the staff was lovely our room was always so nice to come back to and always felt so welcoming and comfy.

Clean

Clean and value for miney

Paid parking, and expensive, basic $18 breakfast

Very good

Front desk girl was amazing. and the bartender was fabulos.

Front desk girl was amazing. and the bartender was fabulos.

There was a few miscellaneous that I didn’t like it the curtains bathroom couple spots paint peeling off There’s no Spanish channels.

The mattress There was a few miscellaneous that I didn’t like it the curtains bathroom couple spots paint peeling off There’s no Spanish channels.

I ended up booking a room with 2 beds since that was all that was available. First of all, the room was too small for how the beds were arranged. There were no curtains on the windows, just shades that needed to be replaced. There was a smell in the room which might be from the area outside the hotel since it's close to the marsh area. My room phone wasn't working properly. When I checked in, I felt the person was lacking in customer service skills, that has been an issue in the past. I feel that the person could of been more friendly and acknowledged that I have been there before and welcomed me back. This hotel and this location needs to better train their front desk people in being more hospitable towards their guests. I also ordered some items that the robot delivers to the room, 30 minutes went by and I had to call the front desk to ask for the items to be delivered since I had been waiting. I also ordered room service and they were timely and friendly, good food too. I stay at this hotel cause the restaurant is good and the rooms have bathtubs plus the location but I do believe customer serive at check-in needs to improve.

I ended up booking a room with 2 beds since that was all that was available. First of all, the room was too small for how the beds were arranged. There were no curtains on the windows, just shades that needed to be replaced. There was a smell in the room which might be from the area outside the hotel since it's close to the marsh area. My room phone wasn't working properly. When I checked in, I felt the person was lacking in customer service skills, that has been an issue in the past. I feel that the person could of been more friendly and acknowledged that I have been there before and welcomed me back. This hotel and this location needs to better train their front desk people in being more hospitable towards their guests. I also ordered some items that the robot delivers to the room, 30 minutes went by and I had to call the front desk to ask for the items to be delivered since I had been waiting. I also ordered room service and they were timely and friendly, good food too. I stay at this hotel cause the restaurant is good and the rooms have bathtubs plus the location but I do believe customer serive at check-in needs to improve.

Front desk person at check in was very helpful and needs training in customer service.

Great area, very clean.

Great area, very clean.

The staff was amazing. Room was super clean and comfortable

The staff was amazing. Room was super clean and comfortable

Nope

Great customer service

Great customer service

Last night, we heard vacuuming until 10pm, dogs barking in the hallway, and men yelling late into the night( we realize that is no fault on your part)

Last night, we heard vacuuming until 10pm, dogs barking in the hallway, and men yelling late into the night( we realize that is no fault on your part)

Everything

Overall a good experience.

Overall a good experience.

Very nice. n/a

Convenience but the destination chargers were all non-functional.

We loved the friendly staff and the vibrant bar theme, and the location near the highway made trips to Silicon Valley incredibly convenient.

No

No

Friendly staff and beautiful place

Friendly staff and beautiful place

Nice and Clean

Nice and Clean

Thank you Rymica!! Craig

Thank you Rymica!! Craig

The room was clean and comfortable

The room was clean and comfortable

great for everything

great for everything

Everything!

Everything!

The bed was horrible. We sank into the bed. The bathroom only had 2 towels only, as we both need 4 for body and hair. There was a half toilet paper roll. Staff is not too friendly and the deposit was absurd. I’ve stayed here in the pass but will definitely not be returning back.

The bed was horrible. We sank into the bed. The bathroom only had 2 towels only, as we both need 4 for body and hair. There was a half toilet paper roll. Staff is not too friendly and the deposit was absurd. I’ve stayed here in the pass but will definitely not be returning back.

I love the location of the property and the double suites. This is our 3 trip to this hotel in the last 3 years and the pool and spa have been unavailable due to maintenance issues. Huge disappointment because our entire family gathers at this hotel for holidays and loves enjoying the amenities. The hotel is in desperate need of a remodel. The old carpet in the hallways, and burnt light fixtures are starting to make the hotel look run down. The cleanliness of the rooms does not meet expectations for a hotel that’s $250 a night. I’m surprised this hotel is rating 4 stars. At best a 3 star rating would be appropriate. The newer hotels in the area are HALF the price and twice as nice. Won’t be staying here anymore.

Very clean, friendly staff!

Very clean, friendly staff!

Landline phone did not work so had to walk out to reception a number of times. Windows could not be opened easily.

Landline phone did not work so had to walk out to reception a number of times. Windows could not be opened easily.

First room I walked into had a really strong smell of BO. I asked to be moved and I quickly was which was great. The new room was good!

Yes

Yes

Excellent staff at the reception and the room is clean. Liked it.

Excellent staff at the reception and the room is clean. Liked it.

There was issues connecting to internet, we had no reception we could not log in to watch movies. First security came in, then Maintenance it was very awkard and uncomfortable by the time they troubleshooted we were offered to switch rooms. it was too late to watch a movie after the 2 hour disruption.

There was issues connecting to internet, we had no reception we could not log in to watch movies. First security came in, then Maintenance it was very awkard and uncomfortable by the time they troubleshooted we were offered to switch rooms. it was too late to watch a movie after the 2 hour disruption.

Staff are just plain rude. They say they will fix the issue a never due. Weekend night shift and grave yard horrible service.

Staff are just plain rude. They say they will fix the issue a never due. Weekend night shift and grave yard horrible service.

Very nice hotel. Very clean and comfortable

Very nice hotel. Very clean and comfortable

I felt that the room hadn't been used in awhile. The lights and vent in the bathroom were really dusty. The blue tile in the bathroom floor was missing so it was panted blue instead. The lamp on the side table had a big stain of the base of it. There was an employee door next to my room which was annoyingly loud when it was closed. I have stayed at this hotel numerous times and I feel that the maintenance of the rooms has been lacking. The telephones don't work, missing curtains, ripped shades and smelly rooms. I consider this chain of hotels to be nicer and better than others but lately I'm questioning that it's not. Do better and the front desk people could be friendly and acknowledge that I'm a member, little things like that make a big difference in your stay.

I felt that the room hadn't been used in awhile. The lights and vent in the bathroom were really dusty. The blue tile in the bathroom floor was missing so it was panted blue instead. The lamp on the side table had a big stain of the base of it. There was an employee door next to my room which was annoyingly loud when it was closed. I have stayed at this hotel numerous times and I feel that the maintenance of the rooms has been lacking. The telephones don't work, missing curtains, ripped shades and smelly rooms. I consider this chain of hotels to be nicer and better than others but lately I'm questioning that it's not. Do better and the front desk people could be friendly and acknowledge that I'm a member, little things like that make a big difference in your stay.

First the front desk were amazing and the room was super clean It was one night, I got nothing

The hotel was clean and quiet

The hotel was clean and quiet

The staff was courteous and professional

The staff was courteous and professional

Absolutely amazing

Absolutely amazing

Impecably kept grounds and service.

Impecably kept grounds and service.

Great service, and impeccable service

Great service, and impeccable service

convince, price, location.

convince, price, location.

Got free parking. 5 minutes I was in my room

Got free parking. 5 minutes I was in my room

Very nice and peaceful friendly front desk service cleaned room but didn’t put clean towels

Very nice and peaceful friendly front desk service cleaned room but didn’t put clean towels

Very well cared for and modern hotel that was clean and well apportioned

Very well cared for and modern hotel that was clean and well apportioned

The young lady at check-in on 9/21/2025 on shift around 4pm-5pm was very kind, friendly and professional. She was very helpful and very accommodating, what a truly wonderful experience.

The young lady at check-in on 9/21/2025 on shift around 4pm-5pm was very kind, friendly and professional. She was very helpful and very accommodating, what a truly wonderful experience.

Rooms are nice and spacious, the property and amenities could use some renovations.

Rooms are nice and spacious, the property and amenities could use some renovations.

Nice place

Nice place

It was good

It was good

First of all, the phone didn't work, had to use my cell phone, then the AC wasn't working properly but then did. I called to order room service and they took awhile to answer plus I wanted a mixed drink but the bartender had left so I settled for wine instead. I also feel that getting charged a delivery and service fee is redundant and then this also tipping too. I know that I could not oder from room service but it's convenient although charging for 2 different fees should be reconsidered. There was also no bar of soap or soap of any kind for hand washing so I used shower gel, I could of ask the front desk for it but when I called about the phone and AC issues, I felt they took too long responding to the issue. This is the second time that the phone in my room didn't work. This hotel use to be a really nice and updated place but lately it seems to be lacking in many areas.

First of all, the phone didn't work, had to use my cell phone, then the AC wasn't working properly but then did. I called to order room service and they took awhile to answer plus I wanted a mixed drink but the bartender had left so I settled for wine instead. I also feel that getting charged a delivery and service fee is redundant and then this also tipping too. I know that I could not oder from room service but it's convenient although charging for 2 different fees should be reconsidered. There was also no bar of soap or soap of any kind for hand washing so I used shower gel, I could of ask the front desk for it but when I called about the phone and AC issues, I felt they took too long responding to the issue. This is the second time that the phone in my room didn't work. This hotel use to be a really nice and updated place but lately it seems to be lacking in many areas.

It’s a good place for to stay

It’s a good place for to stay

The bed was the best . I travel a lot and when my head hit the mattress I was feeling like I was floating.

The bed was the best . I travel a lot and when my head hit the mattress I was feeling like I was floating.

Had a great stay here will return soon

Had a great stay here will return soon

This room was older, blinds removed, bathroom older, not like the ones we stayed in before.

The hotel was in a location where is smelled like sewer for 10 miles each way. Horrible

Pool is heated which is nice. Nice size Jacuzzi. No pool towels provided, you will need to ask the front desk for some and very limited amounts will be provided. Rooms are good sizes and clean enough but the hotel doesn’t have enough towels and blankets. We booked a room for 4 ppl and one king and one “single” person pull out sofa were provided in our room with no blanket/pillows for the pull out and only two drying towels.. room phone can’t dial front desk nor bell desk so if you need something, you need to go there and ask in person.

Pool is heated which is nice. Nice size Jacuzzi. No pool towels provided, you will need to ask the front desk for some and very limited amounts will be provided. Rooms are good sizes and clean enough but the hotel doesn’t have enough towels and blankets. We booked a room for 4 ppl and one king and one “single” person pull out sofa were provided in our room with no blanket/pillows for the pull out and only two drying towels.. room phone can’t dial front desk nor bell desk so if you need something, you need to go there and ask in person.

Clean They overbooked and we didn’t get a room and was left out in the cold

Very comfortable clean rooms.

Very nice and clean

Very nice and clean

Good location Both stays were assigned to same suite with stuck shower stall’ door.

Good location. Shower stall door letch is stuck. Got the same room twice from last 2 stays.

We had an excellent stay Aloft. The room was very nice and the staff was very professional.

We had an excellent stay Aloft. The room was very nice and the staff was very professional.

Phone was missing in our room but the base of the phone was on the table. I had to go to the lobby bar to order our dinner in person. I told the front desk person the following morning when we were checking out and she graciously offered me vouchers for free breakfast. I was very delighted to accept her offer and we left the hotel smiling and the hot breakfast in 2 boxes. Very nice!

Phone was missing in our room but the base of the phone was on the table. I had to go to the lobby bar to order our dinner in person. I told the front desk person the following morning when we were checking out and she graciously offered me vouchers for free breakfast. I was very delighted to accept her offer and we left the hotel smiling and the hot breakfast in 2 boxes. Very nice!

Only bad mark. Check-in staff. Bad attitude at the get go. No customer service aptitude

Only bad mark. Check-in staff. Bad attitude at the get go. No customer service aptitude

Excellent.

Excellent.

Very nice place

Very nice place

I have stayed at this hotel numerous times and this was the first time that I was disappointed with their service. I called about the phone not working and no one ever came, used my cell for the call. The curtains on 1 of the windows were ripped, the snacks I ordered never came so I called the front desk, it arrived but within 30 minutes the snacks were delived again via a robot. Also, I ordered room service and they wanted to charge me $100 for a service fee which was obviously an error on the waitor, it's usually $10. Again, this is usally a great place to stay but lately their service and property has been lacking. One more thing when I called, using my cell, asking about my snacks, the front desk person hung up before I could ask for a late check out. Better customer service would be greatly appreciated.

I have stayed at this hotel numerous times and this was the first time that I was disappointed with their service. I called about the phone not working and no one ever came, used my cell for the call. The curtains on 1 of the windows were ripped, the snacks I ordered never came so I called the front desk, it arrived but within 30 minutes the snacks were delived again via a robot. Also, I ordered room service and they wanted to charge me $100 for a service fee which was obviously an error on the waitor, it's usually $10. Again, this is usally a great place to stay but lately their service and property has been lacking. One more thing when I called, using my cell, asking about my snacks, the front desk person hung up before I could ask for a late check out. Better customer service would be greatly appreciated.

My fiancé and I love staying at the loft! Great price, good location, clean rooms and comfortable beds.

My fiancé and I love staying at the loft! Great price, good location, clean rooms and comfortable beds.

Very nice!

Very nice!

Quiet n safe

Quiet n safe

The Netflix (nor any streaming service) was operative. That sucked.

The Netflix (nor any streaming service) was operative. That sucked.

Very nice

Very nice

Horrible

Horrible

Restaurant wasn't working and that's why we booked here. Robot delivery is nice.

Restaurant wasn't working and that's why we booked here. Robot delivery is nice.

Clean, spacious and comfortable,

Clean, spacious and comfortable,

The staff was very friendly. Property was great! Room was amazing

The staff was very friendly. Property was great! Room was amazing

Very clean, somewhat comfortable beds, good water pressure & Great bartender,

Very clean, somewhat comfortable beds, good water pressure & Great bartender,

Goof experience

Goof experience

Always a wounderful stay. Only thing is i staied several days at this hotel and its $150 accidentals fee. Takes 3-5 business days to get it back. They dont take cash for one. And one from the 20th is pending still. 9 days later.

Always a wounderful stay. Only thing is i staied several days at this hotel and its $150 accidentals fee. Takes 3-5 business days to get it back. They dont take cash for one. And one from the 20th is pending still. 9 days later.

Staff very professional and polite. Clean responsible and respectful. Clean rooms. Bobby loves the robot whem he needed a towel. Highly recommend to stay.

Staff very professional and polite. Clean responsible and respectful. Clean rooms. Bobby loves the robot whem he needed a towel. Highly recommend to stay.

Great rooms and clean property.

Great rooms and clean property.

Sheets had a bad smell and had a lot of stains. At the time of checking in, I asked for a mattress topper because I have back pain and they said they don’t have any and will instead give me additional comforter. But they don’t give me any and when asked again, the staff I spoke with was rude and said they don’t have any spare ones. This was strange.

Sheets had a bad smell and had a lot of stains. At the time of checking in, I asked for a mattress topper because I have back pain and they said they don’t have any and will instead give me additional comforter. But they don’t give me any and when asked again, the staff I spoke with was rude and said they don’t have any spare ones. This was strange.

The staff were friendly. They made a point of greeting me every time I entered or left the hotel. The bar was nice and the bartender friendly.

The staff were friendly. They made a point of greeting me every time I entered or left the hotel. The bar was nice and the bartender friendly.

The surrounding area was incredibly relaxing. Great price and size of the rooms. The staff i encountered was friendly. Had a fun conversation with the bartender. The distance to other locations isnt bad at all. 5-10 min drive.

The surrounding area was incredibly relaxing. Great price and size of the rooms. The staff i encountered was friendly. Had a fun conversation with the bartender. The distance to other locations isnt bad at all. 5-10 min drive.

Great stay! Breakfast is not complimentary though.

Great stay! Breakfast is not complimentary though.

Great place to stay in if you’re traveling nearby. The staff was friendly and made everything easy.

Great place to stay in if you’re traveling nearby. The staff was friendly and made everything easy.

Great hotel

Great hotel

The room was nicer than I anticipated, but could've use a tad more coffee. Quite clean too. The only issue was the smell of pot lingering in the hallways.

The room was nicer than I anticipated, but could've use a tad more coffee. Quite clean too. The only issue was the smell of pot lingering in the hallways.

Love the option of a room with 2 king beds!!!

Love the option of a room with 2 king beds!!!

property has changed management; dining options are sparse, and staff was all new?

property has changed management; dining options are sparse, and staff was all new?

I really recommend this place

I really recommend this place

I didnt like the major change in price day to day .

I didnt like the major change in price day to day .

Very comfortable hotel. I had no issues

Very comfortable hotel. I had no issues

Clean, and spacious room. But the AC is little bit noisy.

Clean, and spacious room. But the AC is little bit noisy.

Didn’t let me check in

Didn’t let me check in

Super nice place for the night

Super nice place for the night

Very nice hotel

Very nice hotel

I loved the robot. Nice interior lighting in and outside the room. The incidentals (undeclared at booking) was a bit irritating

I loved the robot. Nice interior lighting in and outside the room. The incidentals (undeclared at booking) was a bit irritating

all good small issues lights didnt all work in room 338

all good small issues lights didnt all work in room 338

staff are horrible

staff are horrible

I’ve been staying here for years but lately I’m not really feeling it. They charge for parking now which I think it’s a little bit crazy. None of the ice machines in any floor work and I don’t know why they have been like that for a while.

I’ve been staying here for years but lately I’m not really feeling it. They charge for parking now which I think it’s a little bit crazy. None of the ice machines in any floor work and I don’t know why they have been like that for a while.

Clearly the third party booking reservations get the crappy rooms. No sheers, yet the rails still up, blinds had taped repairs, sink didn’t drain, leaving gross toothbrushing detritus on the surface, had to call maintenance to get the HVAC working & ice on this floor is out of order. Mattress needs to be flipped/spun as there is a distinct impression on one side. Definitely not the quality I’m used to from the Aloft.

Clearly the third party booking reservations get the crappy rooms. No sheers, yet the rails still up, blinds had taped repairs, sink didn’t drain, leaving gross toothbrushing detritus on the surface, had to call maintenance to get the HVAC working & ice on this floor is out of order. Mattress needs to be flipped/spun as there is a distinct impression on one side. Definitely not the quality I’m used to from the Aloft.

Great

Great

All was great and deserving of 5 star. The only exception was the outdoors pool as it appears to need the algae cleaned from the bottom of pool. It may be an issue of painting but it stopped us from using the pool

All was great and deserving of 5 star. The only exception was the outdoors pool as it appears to need the algae cleaned from the bottom of pool. It may be an issue of painting but it stopped us from using the pool

Was handy to Dunbarton Bridge Seemed pretty empty but parking easy Was a little costly for me as I drove a long way for a dentist appointment the next day ( on a limited retirement income )

Was handy to Dunbarton Bridge Seemed pretty empty but parking easy Was a little costly for me as I drove a long way for a dentist appointment the next day ( on a limited retirement income )

Only because of the road construction.Nothing to do with the hotel but it was dusty and hard to pull in and out of the parking lot

Only because of the road construction.Nothing to do with the hotel but it was dusty and hard to pull in and out of the parking lot

Nice place and close to don enwards bay

Nice place and close to don enwards bay

Amazing stay!

Amazing stay!

Clean and staff was nice and helpful

It was a nice hotel. Didn’t know Aloft was one of Marriott’s Bonvoy hotels.

I would like for someone to call me back Customer service.

👍

Clean and quiet

Clean and spacious

We stayed 2 nights to visit family. The hotel is nice, clean, and has a newer feel. I was not advised of the extra charges (parking, etc) on check in, so I was a bit surprised to get the bill after checkout. Small problem, but annoying.

This is a nice hotel. I really like that has a restaurant and robot that delivers items to your room. The phone wasn't working so I used the speaker function instead. Overall a good experience and will return again.

I was disappointed because I didn't expect a aloft brand hotel is not as clean as the other ones I’ve stayed before. One of the not cleanest hotel I've been to. I see stains on the carpet and couch maybe because it’s older than most of the hotel that I have stayed but cleanlinest should be the priority of any hotel in my opinion. I also notice no staff came to clean on the daily and replenish the hotel complimentary essentials. All the hotels I stayed be of the same level do the everyday cleaning and replenish essentials.

Clean rooms and a little secluded.

Love that the suits were affordable!

EV friendly

Customer service was dry and not too inviting.

The rooms and bathrooms are extremely spacious for the price. The swimming pool is a very nice relaxing vibe.

Very discrete and very spacious rooms. Bathrooms are also a great size.

The upkeep with the hotel is great The rooms are clean. The service is nice and the food is really good thank you aloft.

We've stayed here before and the experience is still outstanding.

Would recommend for a comfort level of places to stay

The carpet seemed dirty. The room was perfect to rest for time away as well as for business. We didn’t get shampoo or conditioner.

Dirty beds

There was feces in the toilet. I changed rooms and then there was a pink substance around the shower and towels. I had to change rooms again.

Nice hotel with a great restaurant/bar.

Staff friendly & helpful, room was great.. but the TV volume would not work and the thermostat was also malfunctioning. They sent someone from maintenance quickly to resolve issue. The only problem was it kept repeating.

Not

The aloft was very nice clean. The staff was very respectful and friendly, and I will refer this to all my friends and I will return.

What makes this place unique is the Botler his a robot that takes snacks to your room ❤️

Customer service

I love the fact they have everything in the facility, even provided makeup remover wipes, overalls nice and clean

Overall myself and my wife really enjoyed our stay at this establishment. Room was clean and the bed was very comfortable

Very clean, restaurant food is the best 👌

My only disappointment was that I didn't have enough time in the room! It's a perfect spot for a staycation for anyone looking to get away!

Always a great experience

Check in was smooth and quick.

Rooms are excellent

As a single woman I was placed in a first floor room right next to the employee break clock in room which then proceeded to have folks slamming the door on repeatedly after 10pm at night. Tried calling front desk but no one answered

Would’ve given excellent but you can here the doors slam at night and the location is kinda just there.