The Westin New York Grand Central

Good overall

In the middle of the night around 12:15 someone opened our door. I had the latch over the lock but someone had a key and tried to access our room.

Convening location

There was a sewage back up on our floor had our room smelling horrible

Good location. Easy access. Heavenly beds. Heavenly toiletries. Very old building with poor infrastructure. Elevators broke down and guests had to take the stairs. But lights went out when guests were in stairwells. Also reading lights did not work in the bed frames.

Location and athletic Price

Exceptional

Superb

Did not use the amenities, so that’s why I gave the amenities 3 stars. Overall, would recommend. With the World Cup, NBA playoffs, Puerto Rican Day, 5 Seconds of Summer concert all colliding on one perfect weekend, the Westin Staff never broke a sweat. Everything was seamless and professional. Great location, safe and comfortable.

No water in the room not even for purchase. You are forced to ask front desk to deliver 2 free bottles per day and sit and wait for it. Never again!!

Irina was very helpful, she help us with everything

Location is perfect. It was the best priced hotel that was nice out of dozens I looked at. Restaurant and bar in the hotel. We got back from a concert at 11 and all of the elevators were not working. There was 100-150+ people in line for an hour waiting. My mother had 3 knee surgeries. Walking to the 36th floor was not an option. It was not a pleasant time but things happen. It was not the hotel’s fault, it just happened and although we were all annoyed, it was remedied by midnight. An inconvenience but the staff handled it well. I recommend this hotel and definitely would stay again.

Great location in mid-town New York. 20 minute walk to Times Square and Central Park.

Very clean and in a central location! Staff was amazing. Just wish there was more room service food options. Other than that, perfect stay

Nice place - everything was great

Great location, staff very friendly and hotel very clean. Definitely would stay again

The breakfast was way overpriced. Other than that it was a wonderful place to stay.

The staff is helpful even when we are having a difficulties with language!But everything is fine we are having a great time! We will be back!

Water promised to our room never arrived. Booked a king size bed; got two doubles.Suzy at front desk delightful and helpful.

Excellent property. Clean, great location, helpful staff!

Everything nice

The men working valet parking were great, friendly, very helpful and so were the men who helped with luggage. Location was great. Restaurant prices were average, so was the front desk staff at checkout. The checking staff were slightly more friendly but none were overly welcoming. I stayed here before and the front desk staff was great. Not sure what happened.

It’s a shame because otherwise the hotel is great.

Helpful staff. Great location

Great area to stay!

Wonderful location. No breakfast. Friendly staff. But needs more counters since wait time was abnormal for Marriot properties

Great location, friendly staff, spacious and comfortable rooms, and nice facilities. They also held our bags after checkout, which was really helpful. Great stay overall. There aren’t trash cans on the room floors near the elevators, so trash can build up sometimes. The restaurant was also disappointing, the staff didn’t seem to know the menu well, you couldn’t order over the phone, and the service wasn’t great. That said, the hotel itself and the bar were excellent.

We chose the Westin over several less expensive alternatives because of the consistently positive experiences we have enjoyed with your brand in the past. Unfortunately, this stay fell well below the standards we have come to expect and has left us questioning whether we will return in the future. Upon arrival, my wife was greeted by a check-in agent whose manner was noticeably unfriendly and dismissive. The agent barely looked up from her screen, interrupted my wife while she was speaking, and was unable to clearly explain an additional charge that appeared on the reservation. This charge had not been encountered during previous stays, and the lack of a satisfactory explanation only added to the frustration. The room was clean upon check-in, and housekeeping service after the first night was generally acceptable, aside from mismatched pillowcases. However, following the second night, it appeared that housekeeping standards had deteriorated significantly. The bedding did not appear to have been changed, the bathroom counter had not been wiped down, and the desk surface was also left uncleaned. When my wife raised these concerns with reception, she was informed that the hotel had experienced a “high volume of guests” that day. While we understand that operational pressures can arise, this explanation does not excuse a failure to provide the basic level of cl

Great place to stay

Great location central to all needs.

Great location near Grand Central with easy access to transportation and major attractions. The room was clean and comfortable, the staff was welcoming, and the hotel was surprisingly quiet for Midtown Manhattan. Overall, a very enjoyable stay and a hotel I would recommend to anyone visiting NYC.

Clean room

I was surprised at how large the room was, and how nicely furnished it was. The bed was lovely and comfortable.

Paid $55 for a bagel juice and coffee at breakfast- ridiculous

Overall the hotel was very nice. Our room had a shower and tub and the bottom of the tub was scrapping off and was painful for my daughters' feet. But overall, the room was nice and pleasant.

The room could have been a little cleaner upon arrival (dusting and small details in bathroom... but I'm picky.) Nice atmosphere at the Amuse Bar. Food was good for a late night snack. We shared a cheese quesadilla and a cheesecake. Best location for a first timer.

Good for an overnight clean but we asked for another pillow and comforter to which we were told we could have another blanket and they do not give out any more comforters They NEVER brought either one

Clean room very convenient def would come back and stay here

Bathrooms are tight. Breakfast is ridiculously expensive!

Exceptional

Great location, clean

Large rooms for nyc standards. Great bar

Superb

Very clean, large updated rooms, helpful staff.

Awesome

Very good

Great location and spacious rooms.

Great location and good staff. Will stay here again!

Carpets in room were smelly. Musty odor in room

The room we were assigned had a musty odor, like clothes that were left in the washer too long. It was mild enough to not be an issue, but on the second day, we noticed the peeling of wallpaper and part of the reflective coating on the mirror was missing. That definitely didn’t help. The final straw was when I went to grab the last washcloth on the third day, there were tons of beard trimmings on the underside that were left there by a previous guest (my daughter and I definitely didn’t do it). That was quite disappointing but it was already so late in our stay that there wasn’t much we could do about it. They really need to clean better and update their rooms.

They charged me 42 dollars for 2 waters in the bar which was totally rediculous . That was my biggest complaint .

Room was clean

Close to everything

Very nice hotel. Clean rooms. Very helpful staff and conveniently located near Grand Central Station.

This was a typically good Westin hotel, with good quality, typical Westin amenities, and very helpful staff. The gym was great, and the location was very convenient, as it was just down the street from Grand Central Station.

Very friend staff. Hotel is just old and needs upgrade in the rooms. For all that money, I was expecting better. Will not be staying there again.

Exceptional

Staff wasn’t too helpful or very nice. Good location. Clean and comfortable room. They charged us a destination fee. We were supposed to get 17.50 in credit per day for food in their restaurant . Breakfast was 45.00 each. So, we chose a couple coffees and went on our way. They didn’t charge the room for the coffee, so we couldn’t use the credit, so ended up paying 17.50 for two coffees. Quite the racket. Don’t think we will stay there again.

Average hotel In midtown. Nothing special

Exceptional

Nice big room. Great location. Even had mimosas and cookies for Mother’s Day. Would definitely recommend and stay there again. Area has plenty of coffee shops and bagel shops. Steps from Grand Central Station. Plenty of shopping close by.

It was perfect for our girls weekend. Great amenities and close to everything.

Shopping nearby Hotel needs some maintenance

Great location, very nice spacious rooms, great staff.

way too expensive- charged for extra coffee - 92.00 for two people breakfast buffets

Great place to stay and conveniently located next to Grand central station! Will 10/10 recommend!

The hotel was amazing, the staff was super friendly and very helpful, the room was super clean which is very important. I’ve stayed at other hotels in New York but this hotel made a big impression on me. I will be definitely staying here my next time I visit New York. Amazing hotel!! 5 stars

Housekeeping was incredibly slow with requests. Anything additional you needed (toiletries, towels, pillows, water, etc.) had to be requested. I asked for a shower cap and had to wait over an hour for it. Requests had to be asked for several times.

Amazing

Fantastic location with great staff

Be prepared to pay $35 for breakfast each morning. Parking $100 per night. There is no Shuttle to airport. There is no Microwave in your room.I really don't see what your paying for. I would not recommend

The area is perfect if you don’t like the crowd but not too far from Times Square. We’ve been advised by ChatGPT to book here!

The staff and restaurant was great

I love the location less than a mile away from Time Square and New York attractions. Convenient transportation as Grand Central Station is literally right there. Rooms spacious, staff friendly and approachable. Credit given per day as an amenity. I had hot wings and they were fresh and delicious.

Great Manhattan hotel. Close to 5 star service you can get

Love

Cleaning staff and rooms were great. Some confusion on billing and benefits that the manager resolved fairly quickly. Coffee at the shop is atrocious. Food at restaurant was great.

Great location. Staff extremely helpful!!

excellent hotel in an excellent location. Amazing views from the room. No complaints. The elevator is super fast. The front desk is never crowded. Everything is well maintained, and not appear to be dated.

Room was spacious enough considering what people say about other hotels in NYC. Staff was as friendly as you will get in NYC, they were courteous changed me from a king to 2 queens per my request without a hitch. Also, the room they originally gave me the carpet was still damp and they just sent me 2 keys for another room immediately and were apologetic. I was very impressed with their service. Also, left our luggages with the bell service since we got to the hotel in the morning and left it again on our checkout date so we could go out in the meantime we left in the afternoon. They were great about that as well

Room had odor, bathroom was not clean

Everything was great, the food in the bar/restaurant area is very overpriced for very basic dishes. Breakfast buffet $35 per person, food was not hot, sub par taste. Other than that hotel was absolutely wonderful, clean property, helpful staff, close to many things for entertainment, close to subway stop for travel.

Great location. Easy access to transportation. Comfortable beds. Would stay there again.

Expensive bottled water in the bar . I was charged 42 for 2 bottles . Outrageous .

Did not have breakfast here

Exceptional

Exceptional

Very good

Definitely come back. Staff were incredible. Love it!

The room was spacious and very clean.

Pleasant

Excellent location, right near the United Nations and Grand Central. Beautiful lobby, great food and drinks at the bar. The bartender was so nice! She offered great recommendations and was geniunely friendly. So was the front desk staff. Super helpful all around. I had a King room and it was very roomy. Lots of natural light. Spacious bathroom, comfy bed. Very clean. I would absolutely stay again!

Wonderful

Everything

Exceptional

Exceptional

The room was great, staff was welcoming and friendly, super clean, definitely would return!

Very good

Room was clean, hallways and common areas well maintained. We didn’t have breakfast this stay.

Stay again.

Convenient location close to Grand Central. Easy walk to to Broadway and restaurants. Very friendly team! We’ve stayed here before and look forward to staying again in the future!

The service staff was extremely helpful, especially Gus at the front desk.

Really good concierge service

Good

The staff were friendly, the room was nice with a good view. Had a great stay.

Very nice hôtel located next to the Central Station. Easy access to everywhere in town by train or métro. Walking distance from Times Square. Hotel was very clean, quiet and service was great. Food at the restaurant is simple but excellent

Great staff services and a clean atmosphere

Excellent location

Great location and decent size rooms for New York

Staff was above and beyond definitely will return two favorite people were Catherine and Gale outstanding service

Conveniently located near Grand Central. Quiet for NYC.

Exceptional

Very good

Clean room..friendly & helpful staff..bed comfortable, great linens & pillows

Friendly staff and a great location

Naquita Brown

Wonderful check in. Our room was ready and staff brought us mimosas and treats while checking in. Great location and wonderful experience.

I still have not received my deposit back.

I still have not received my deposit back.

It’s unfortunate, we usually love this place. Hope this was just a one time things

The hotel needs to be updated. The mirror in the bathroom was damaged. They have no toiletries. You have to request slippers. They charge you a resort fee of $40.00 per night!!! Prices at the restaurant are way to expensive for the quality.

We went during my kids spring break April 2026. Hotel was great and the location was perfect. Close enough to walk to Time Square and other famous spots.

El desayuno esta normal. Completo.

Superb

Great stay

Quick and easy check-in, a very good-sized room, and the elevators are fast. Great location just two blocks from Grand Central Terminal, but not in a crazy busy area, which makes it perfect. Would definitely stay here again—thank you!

Superb

Location was great. Access to restaurants and a short walk to Times Square. The daily fees are the only thing negative to say. I love the Westin. The beds are amazing!

Clean rooms and great property in a great spot in town. I’ll be back.

Clean Nothing was out of ordinary

Clean Nothing was out of ordinary

Very nice hotel. The staff easily coordinated the holiday rush. They safely stored our luggage since our flight arrived way ahead of check in time. Great location we would stay here again.

Small beds, musty smell in room, windows don’t even open a crack. At five hundred a night it’s a letdown even for midtown.

Great stay

Great location with friendly staff.

Great place to stay when visiting NYC!

Great location

The ambience of the hotel is great. Elevators were clean and took no time to go up 30 floors. The rooms were clean and housekeeping kept everything stocked up and fresh smelling. The front desk attendants were nice, helpful and knowledgeable. The view was not the best from the side of the hotel we were on.

Great location. Comfortable bed and bathroom. Everything is likable

Great space in room

It is like a 3 star hotel

Valet was excellent in helping to find what we needed

Fairly Clean room, sevice good, consistent for a Marriott property , however the property is older and the wear and tear on guestroom was evident from the closet door that had a chip of wood in the front to the bathroom tub faucet that had a big chip of tile ....bathroom could use a deep clean the water and mildew build up on both shower heads showed through, not a reflection on the room attendents job. It's the fact it needs a deep clean. Having stayed a many Westin's I was surprised to see some of this. But all in all it was alright

In a great location and each staff person I interacted with was amazing.

I believe this hotel can do better. They are in a very central location close to Grand Central Station. I liked the comfort of the mattress and the room was clean. The bathroom had some issues in the first room we got. There was water flowing in reverse into the bath and bringing dirt with it. They changed our room and the other room was fine. A “destination fees” was added that could have been included in the reservation fees paid to Orbitz for the booking.

N/A

The Front Desk staff was incredible, helping out with Man managing our connecting rooms traveling with four kids. The location is great. The facilities were clean and up-to-date. I would not hesitate to stay at the Western Grand Central on my next visit.

The next morning I complained to front desk and was sweetly asked if I couldn’t sleep it off with the noise. Anyway, we were given another room. Secondly the first nite, we asked for additional towels and robes at the front desk- service came up with the towels but no explanation why no robes. 3rd nite in the new room, we asked for additional towels- front desk said she has no assistant and that we should just call for it. There was no line for her at all, so it’s obvious she didn’t want to do it. Simple thing like that should be accommodated coz some people are more comfortable doing it in person than making a phone call. To me that was a huge disappointment on service. The service guy that brought the towels was very courteous and sweet. Lastly, I was overwhelmingly overcharged, huge discrepancy, which I discovered upon reaching home. I called and spoke to the manager- she said she adjusted the charges from 600 to 120.51. So I have yet to get email on it.

The only thing they don't have bell man service and. It even drinking water in the room

The location was another highlight, making it easy to get around and explore the area without any hassle. Overall, a very positive experience, and I would definitely consider staying here again.

Amazingly helpful and friendly staff. Location was awesome and the room was really comfortable! Look forward to a repeat stay sometime in the future!

Staff were all great. Wish breakfast was included. But overall a great experience.

Room wasn’t cleaned properly. I called to complain but it wasn’t fixed.

I didn’t eat at the Hotel. The cleaning crew was top notch. I give them a 10 out of 10

Good

It was great! Clean environment and great staff!

Great

Clean bedroom, very kind staff and a bar with varieties of drinks right downstairs.

Very overpriced Westin that is more like a lower-end Marriott. We paid extra for the sofa bed, only to be told that we need to make our own bed (they just dumped a set of bed sheets in front of us). We were misled when we weren't given the daily beverage and food credit, even though the check-in counter staff told us we'd receive it as long as we bought food/drinks from their restaurant. Very disappointing given that I've been a member of Marriott for a very long time.

It was all amazing except the one light not working and the phone didn’t really have a number to call for room service and the tv was kind of not working too well but other than that everything was well! The tv and the light not working.

Good

Bar good,didnt do breakfast rooms clean,staff great

Perfect spot for family time

Was very expensive so went off premise.

Staff at check-in very nice and accommodating. Early Check-In, Late Check-out.

We enjoyed our stay at The Westin it was walking distance to Grand Central Station making it easy to navigate just about anywhere we wanted to go. The staff was excellent and rooms was spacious and clean. I would stay here again on my next trip to New York.

Great location. Expensive cocktail bar!

Staff was very friendly and accommodating! The cleaning staff kept our room exceptionally clean!

Beautiful hotel, very friendly staff, excellent location.

Loved staying here and will definitely come back to this hotel! Very close to everything and easy to access the subways.

The staff was very friendly and helpful!

My final bill included food and beverage charges that I did not purchase. It’s been over a week without proper response. I have suggested westin to look at surveillance camera to find out the guests who use our room # for purchase as we were not even in the hotel at that time. No response and I need to continue follow up on the reimbursement.

The room location staff and food too expensive, everything had a fee and was charged

It was very noisy from street and sirens to thin walls you can hear your neighbors.

Clean room

Very friendly, clean & nice

Great place to stay.

R

Clean hotel, the staff was very friendly and attentive.

Changed policy on resort fee. You used to get 2 drinks per night at bar. Now you get $17.50 credit. The cocktails are $22-$23 per drink

Amazing location

I had an excellent stay. The room was very clean and comfortable, and the staff was friendly and helpful at all times. The location is also perfect. I highly recommend it.

From the moment we walked in, we were instantly greeted by staff. The front desk clerk was extremely polite and guided us through our check in process. The extra security measure for the elevator was definitely reassuring.

Room was clean, beds comfortable staff great. Only issue was the fitness center was like 80 degrees. They have 4 thermostats in there and all were set high and couldnt change

We truly felt taken care of and would absolutely stay here again. Highly recommend for families visiting New York!

Clean, staff were friendly, good location

Great resort very close to all activities

Clean

Very clean inside and out, staff was nice and helpful when needed. Loved the location everything was close.

Clean rooms. Close range to many of the sites

The staff was very nice and accommodating. I wish there was a vent fan in the bathroom though.

I especially want to recognize Deidre at the front desk. She was wonderful so welcoming, kind, and very detailed when explaining everything the hotel offers. Her hospitality and warm smile made our check-in experience memorable. The hotel also surprised us with a complimentary birthday cake for my daughter, which was such a thoughtful touch and meant a lot to us. This morning, Friday, February 20th, it’s rainy, and they even offered complimentary umbrellas for guests. It’s little details like this that really stand out. Every time we’ve come in and out of the hotel, the staff has been friendly and welcoming, which has made us feel right at home. If you’re visiting New York City and looking for a place to stay, this is a great option. It’s close to everything but not right in the middle of the Times Square crowds, which we’ve really appreciated. The area is clean, and the hotel itself has been wonderful so far. I’ll definitely be updating this review and leaving another one after our stay, but I wanted to share this now because I’m already so impressed and excited for the rest of the weekend. Hotel and room immaculate

Always great is all I got to say

.

Clean spacious room and friendly helpful staff!

Very nice room, very clean. Nice view of city.

The staff was wonderful! In my last night, I dropped something precious down the drain by accident and they sent out an engineer right away to retrieve it (this was at three in the morning, mind you). Truly excellent service, I could not have asked for better.

Great staff and clean room. The Concierge desk was always so helpful! We felt safe walking to and from our room. Excellent location and easy access to Grand Central Station.

Clean room

Staff was nice and attentive. Rooms were clean. Would stay again if I’m in the area.

I gave it the 5 stars that’s enough

We stayed 4 nights. Not one day did we have a hot shower. Luke warm at best. On the third day we got a later start leaving the room around 12:30. I came back after about an hour and they were just finishing cleaning our room. The cleaner asked me if we were going to leave earlier the next day so she could get in and clean. I explained that we checked out the next day so we would be gone by 11:00. She said ok. The next morning we received a knock on the door before 9 am even though we had the do not disturb sign out asking when we were leaving so they could clean the room. My husband told her we would be out by 11:00 which was check out time. Our flight left later in the day so we had them hold our luggage. The man that helped with the luggage was not friendly or nice and had a very negative attitude. In fact in all of our coming and goings no one ever said "hello" or "welcome" or anything. The bright spot was a lady that worked the counter who always had a smile and who was always friendly and nice. I was excited to stay here but probably wouldn't recommend after this visit.

Breakfast was $90 and not included

Very nice and clean 5stars for sure

Great place to stay !!! Excellent service!!!!

Great

I love it! Everything was perfect

Everything was amazing!!

The staff was incredible. Everyone was very kind and accommodated all of our needs. I had a surprise engagement for my now fiancé during our trip, and once the staff knew about this they did everything in their power to make our stay as special as possible. They even delivered complimentary champagne with a few chocolate covered strawberries the day of the proposal! Very pleased and will definitely be back.

Staff told me that everything was paid for. They said that I needed to put down a $300 deposit, and that it was gonna get returned, it was not. They charged me an additional $150. These fees were not disclosed at the time of booking.

Nice friendly staff

Great stay …. Irini was extremely lovely and helpful

Great stay. Courteous staff!

We had an enjoyable stay at the Westin. Great location, delicious breakfast, comfortable beds and clean facilities. Breakfast line was long, but it moved quickly.

The breakfast was terrible and disgusting.

The room was clean and the staff friendly. As always, happy with my stay

I had a wonderful time at the Westin Grand Central. The rooms were clean and neat. The service was amazing. The breakfast buffet was a little overpriced, but The quality was excellent. To make it even more amazing, Eve Melendez and her team had a wonderful gift and a card my daughter when we arrived. She was amazing throughout our trip to New York City. Jose from concierge went above and beyond to help us get to where we need to be! Especially some last-minute pizza from uncle Paul’s. Thank you so much to the rockstar team at the Westin!! we will be back!

Rooms where a little outdated but it’s a good hotel

Room was rundown and furniture and fixtures old and some needing repair. Had a great view though! Nice shower heads. No bedding for couch bed.

Everything from the staff to the room was great!

Clean room and secure environment. Also the staff gently and helpful.

My second stay at this location and great just like this first!

Room is perfect, location perfect, staff is not the friendliest.

Horrible rooms

Wish they just deliver water instead of making us ask for them each day.

Most of the staff were wonderful, but the one time we asked for water we got berated. Told that they had provided water in over 10 years.

Awesome hotel in a great location

Staff excellent front desk

Everything was divine as always.

The room was clean, but the carpet and the bathroom not 100% clean.

My niece and I traveled to New York to celebrate her birthday and stayed at The Westin New York Grand Central, and it wa

Dirty. The staff is nice and helpful

Great Room!

Convenient area near Grand Central station. There are many options for food and entertainment.

Clean big nice room! Grand central subway station just a block away as well as The Summit view point building.

Staff were friendly. Receptionist was the best and helped us during the storm

Great location. Would definitely stay again!

My stay was excellent. The views on the 26th floor was so breathtaking. The staff and service were exceptional. The food was also incredible.

Staff was very attentive

The conceirge ataff was excellent. Sandra and Luis were outstanding. I had some small requests that they took care of promptly, including flower delivery and restaurant reservations. One of the manages on duty while I was there, a woman whose name I unfortunately can’t recall, was very gracious with me an my guest, and made us few at home throughout our stay.

Great place with easy access to Grand Central..

Loved the room size. Bathroom fine. Staff generally great. Water not automatically provided which i felt strange

Great experience!

We loved it here! I don’t know why so many other reviews said the staff wasn’t friendly… we had very friendly staff when we were there! Everyone was super friendly, the hotel is super convenient and easily accessible right by Grand central. The rooms were clean and comfortable, and actually pretty spacious. We are Bonvoy members and had to call down daily for our water bottles but besides that and some very loud next door neighbors that had a party late night and we had to all security for, those were our only two negative things I could say. The bar was nice and good for late night drinks. I wish there was a restaurant on site but there is many close by. However we would definitely stay here again and can’t wait to come back!

Great location. Wonderful staff

The hotel was nice, we felt very welcomed upon arrival. The staff was extremely helpful and kind.

Room was spotless and staff was courteous

Everything was good

Did not like Much Room didn’t match what was shown online, cleanliness was not there. Service was mediocre. Staff was not very helpful

Our shower did not have any body wash

Such an easy check in process. Super clean!

We enjoy staying at this hotel every trip to NYC. Always clean, convenient to the train and restaurant

Staff were arguing in front of us, so unprofessional and then manger got irritated and took it out on us. It was a very unpleasant situation

Great place

They charge a surprise “destination fee” which is $40 per night which is only told to you when you get there, but staff is super unhelpful and treat you differently for booking through Expedia, I asked if I can get any kind of late checkout, the lady said no not at all because of Expedia, then I called and spoke with another employee and said yeah I can give you an hour later “but next time speak with the front desk about any requests”, I also feel stereotyped by this hotel when I went to the front desk and I said I have a question, then the lady immediately responds “is it about the incidental hold”, why did she automatically assume I had a money question, please keep looking around for other hotels, the bathroom showers are small and you have to be lucky to get a decent view of the city despite us being on the 26th floor

What stood out was everything. Awesome stay. Clean room, good hospitality, convenient to everything.

good

From the time we checked in till the time we left the stay was absolutely amazing. The room was spacious and clean the staff was very friendly. Loved having a great city view. The beds were comfortable the breakfast was amazing this place has all the amenities you would need. It’s close in walking distance to most things but if your not up for walking your right next to the train to get you where ever you need to go. The only disappointment (not really) was the pillow we never could it to be comfortable. Other than that will definitely consider this hotel again for future stay in the city!!

Clean room, good stuff

Excellent

The room had a constant smell of food cooking coming from the vents. It was also noisy from the bathroom fan running all the time. The windows were old and didn’t seal well allowing some outside noise.

Great location

There were very significant problems with billing that still remain unresolved despite promises from management.

Everything was clean, everyone was friendly and attentive. I wish they had better linens. Their comforters is not the cozies.

Wonderful staff, good food, clean

We loved the hotel, the staff were amazing, the rooms clean and it is a great spot to be for sight seeing. So close to central station. We loved our stay and will definitely visit again

Excellent

Yes

Room was ok no microwave bar vlosed early no food or vending machines. You pay alot not to have all the great amenities

Nothing stood out. It was a pleasant stay with no major problems.

Great breakfast - although very expensive. Hotel was very clean and friendly

Clean place Front desk service is not great

Hotel was clean, quiet considering location and walkable to everything. Staff are very helpful and breakfast was really good with lots of options. Would stay again in the future.

I was by the restaurant and bar most times the staff food and drinks there are amazing

The restaurant was good but the stuff was a little rude

Poor service, my room wasn’t serviced once and I was there for 6 nights. Notified the managers everyday, they did nothing about it. One manager was amazing she gave us a new room. The new room was not serviced again for 3 days. Manager named Ashley showed a lot of attitude when we complained about the room not being serviced as my husband has a skin problem. We need to change sheets daily. Ashley continues to show attitude and say,”Umm, why do you need you sheets changed after 1 night?” If a customer asks for something it should be done. There’s no exception for judgement or comments of that sort. Do yourself a favour and never book here. We come to New York 6 times a year and we will not be coming back. Horrible service.

the bed is a little small

Good staff

Excellent hotel. Brilliant location. My 7th time in NYC and will definitely return to the Westin.

Very nice place

Spotless and quiet room.

Clean room, comfortable bed, and good location.

My only take is my room have no fridge. Thaats why i didn't give it 5 stars. Otherwise everything look soo great.

Excellant

Had trouble with elevators being full in the mornings. Waited at least 10 minutes on one occasion.

Over £600 for 1 night stay after our flight was cancelled and we had to move hotels. Rooms were advertised as quiet rooms however when we checked in, we quickly realised the room was anything but quiet, with a screeching sound coming from either the air conditioning units or the construction work below our window. Spoke

Very nice and spacious room, friendly staff, amazing location.

Good

There was hair in the sheets and shower, we also found a hair inside mini fridge. Very crowded when we checked in, small sitting area.

There was hair in the sheets and shower, also found a hair inside the mini fridge.

Very good bar menu

Overall, this was an exceptional experience. We ate off site each morning/night, but popped down to the restaurant for a drink and it was great. Really great experience. Hotel was very clean. Staff were amazing!

clean room and nice staff

The lobby is too small, after checking out I had to wait awhile before leaving and there was no where to sit. They wouldn’t even let me hangout in the restaurant area unless I was eating lunch there and the majority of the tables were unoccupied. I’ve stayed here several times before but won’t be doing so again.

Clean room and the house keeping staff were amazing !

The roons were lovely, best pillows ive had and the cleaner was so lovely and friendly. Would definitely stay again x

Hotel is very centrally located, rooms are spacious and comfortable. The hotel was very busy and elevators were always packed but that is to be expected during the holidays.

Yes

Rooms were not spotless but cleaned and it was a great location! People and staff were friendly

Nice

Great

Stuff promised us to receive text message for early check in but we never get one

Definitely low on towels, lotion and shampoos were not filled. Floors were a little bit dirty.

The room was great thank you, everyone was fabulous

House keeping on point and easy access to subway

Room was so small, things were dated, worn and the mattress for the sofa bed was paper thin. Staff was nice, breakfast was yummy. Windows were paper thin as well and room felt drafty.

This no 4 Star hotel. Just a nice 3 star.

Staff was rude at restaurant and a hidden cost. No microwave and we had to ask every day for daily promises. Probably the worst hotel I’ve ever stayed at. Air system was awful as well.

Room was mediocre at best. Dirty walls and bathroom.

Excelente hotel

Clean rooms excellent service!

Room was kept clean everyday. Wish there had been better organized breakfast options. Had an issue with the elevator which no one fixed.

Check in was less than ideal as told would need to wait until late afternoon to get adjoining rooms , would get call when rooms available -never got call . Rooms not adjoining or even adjacent . After that all staff terrific and stay very enjoyable . Breakfast area too small for large number of guests with free breakfast voucher. Had to wait for 35 minutes to get seated on Sunday morning and still party of 5 had to split up.

Great service

Clean room, efficient and friendly front desk and housekeeping staff

Lobby is small and not relaxing as other upscale hotels. Great gym space. Room service is great.

We booked a premium bedroom expecting more space (33 m² vs 28 m²), but instead got a small room plus a large L-shaped entrance corridor... essentially an expensive hallway, not usable living space. There were also no complimentary water bottles in the room... you have to request them. The hotel is called Grand Central because it’s close to the station, but it also feels like it. With 41 floors and about 25 rooms per floor, it’s extremely crowded. In the morning, it can take up to 10 minutes just to reach the lobby because elevators are always full. Breakfast is another challenge: unless you arrive very early, getting a table is difficult, so we often chose to eat elsewhere. Service was disappointing. It took multiple requests to get basic things done: the sofa bed wasn’t prepared on arrival, and when it was, only a tiny blanket was provided. Pillows arrived in stages, and water bottles required several reminders. With over 770 rooms, the hotel clearly struggles to deliver attentive service. Finally, don’t forget the $40/day destination fee. And if you have a car, park elsewhere... $140/day for parking is bonkers. We parked two blocks away for $50/day. We will definitely choose another hotel next time we visit Manhattan.

Excellent experience. The hotel is very comfortable, clean, and well located. The staff was friendly and attentive, which made the stay even better. I would definitely come back and highly recommend it.

Nice size rooms. Great location! Quiet at night. Of course you hear NY traffic horns but no issues in our hallways with noice!

Everything was great! Great location!!

Overall great location!

Pricey all around but somewhat expected due to location. It was just unfortunate that the staff was unable to accommodate my daughter who was celebrating her BD with (1) a BD treat, especially since they 1st assured us that they would; (2) with a comforter to sleep with after all the money we paid to stay at the property. She was uncomfortable all night long - the pullout bed (mattress) was terrible (very dirty, old, smelly and super uncomfortable). Overall, beautiful property and very courteous staff

The staff was absolutely excellent. The lobby area and the restaurant area was not big enough and we had trouble getting some stuff up to our room such as toilet paper.

Great location, nice lobby, roomy rooms

Yes very nice place

We had a great stay at the Westin during the Christmas week past. The hotel was packed and believe its full house but the staff tried their best to maintain the service that we expect from a Westin. Housekeeping had been excellent as we look forward to clean rooms every night we returned. Rooms were clean, showers are well maintained and air conditioning was working very well so my family was kept nice and warm during this cold Winter. Location is excellent, near subway and food around us. We will come back again!

We had the BEST experience at the Westin Grand Central! From check in to check out, zero issues and great service!

Staff was awesome! Room was perfect

size of room for NY, great service on room

Room

The bed was comfortable and decent clean rowas good. There’s one guy and the asian woman in front dest wasn’t helpful AT ALL COST!!! That was very annoying!!! Other than that this was a good stay!

Front deck staff very not welcoming.

No microwaves or any available way to warm up leftover food.

The team did an excellent job! Room was very clean and to our liking.

Never again. The breakfast was awful. The staff during breakfast rude. The only kind person was the bus boy that one day worked 12 hrs if not more. The hotel gave us vouchers to use for our meals. I misplaced one of mine. I can’t get another one. The front desk rude disrespectful. For this price. Find another hotel. That will treat you with respect Never again.

minute walk to Times Square or Macy’s. Overall really enjoyed our stay, breakfast was very nice we also used the cafe next door which we would also recommend.

No breakfast room service. Dinner service was good. Staff was nice.

In addition, the breakfast is overpriced for what is offered.

On arrival at 11:30pm, the room had only a king bed and a small sofa—no sofa bed. Promised extra bedding never arrived, so my son, my wife, and I (all around 6'0", with my son 16) were forced to share a single king bed the first night. The next day, the manager moved us to a 2-queen room. The first night, which was the highest-priced ($655.20), was only partially compensated with a $200 adjustment. The first night caused significant inconvenience.

Expensive

Amazing room and lovely location. But the staff was the highlight—stellar in every way! We will definitely be back.

Great

The room was clean. Staff and everything were good. We Just felt a bit deceived because of the pic of the rooms on the website and it was described with city views, which we did not get. Either than that it was good.

Besides the mattress, everything else was great. The staff were very accommodating. The food was excellent.

Everyone we encountered working here - from the front desk to the restaurant - were extremely kind and helpful. The rooms were well appointed and the mattress very comfortable. Definitely recommend!

Heat was not working.. North pole room. They gave 2 queen for my partner and myself.

We were charged extra to have 3 people in our room. I had to ask more than once to have housekeeping make up the sofa bed. Also in 3 days we never had enough towels, only provided for 2 guests

Friendly and accommodating staff. Rooms immaculately clean with a great location. Particular thanks to Smalls at reception for making us feel so welcome!

Clean room and facilities, friendly front desk staff and convenient location.

Room spotless. Staff made you feel comfortable

The hotel was very clean. Comfortable beds! Very close to all of the things one could want to see.

Outside my door there were empty dirty glasses for a day. My room was not properly set including lacking a robe. The food at the restaurant was horrible.

Breakfast was great. We didn’t go to the bar

This was my third stay at this hotel and its as fabulous as ever

Restaurant for breakfast was too small

Clean room , great views , friendly service

Great service. Free breakfast. Nice rooms with larger size bathrooms.

Room was very clean, well maintained. Concierge and Front Desk staff were very helpful and friendly. Breakfast was in my view limited variety and a little expensive even by NYC standards. Would definitely recommend hotel to other NYC visitors.

Room was not clean nor did it get cleaned regularly. Very outdated for the price. No lock on the bathroom door. The staff was very nice.

I would not recommend The Westin New York Grand Central based on my recent stay. For the premium, holiday-level rates I paid, the service and professionalism were nowhere near Westin standards. From the moment I arrived, the experience was disorganized. My original reservation was canceled internally by Veronica, and the “updated” confirmation she sent me did not exist in the system. This created unnecessary confusion for me as a guest traveling with small children. We were also promised connecting rooms with double beds—instead, we received two mismatched rooms (2314 and 2315) that only shared a hallway and did not meet our needs. When I asked for help, staff members became defensive and passive-aggressive instead of solution-oriented. The customer service was consistently poor throughout the stay. To make matters worse, after checkout I was told conflicting information regarding the belongings I left behind. Hotel staff claimed UPS had already picked up my items and that a driver “confirmed” having them—yet no driver name or verification was provided, and UPS had no record of the pickup. The lack of transparency, accountability, and follow-through has been extremely frustrating. For the Westin brand—and especially for the astronomical holiday pricing—this level of service is unacceptable. I had hoped to make this trip an annual tradition for my family, but after this experience, I cannot recommend this property.

Good location for midtown but hotel stay was noisy from both inside and outside, as you can hear people in other rooms, bathrooms, tv and renovations outside.

On the positive, location and concierge was great.

The room was amazing and the staff was even more amazing. I had breakfast and was served by a friendly young man named Andrew. We will for sure be coming back!

Towels and toilet paper are Pathetic for this caliper of a hotel and when we requested additional wash clothes the staff entered our room even though the Do Not Disturb was hanging on the door and came inside and when I returned 15 minutes afterwards we were missing $360

Very clean

The house keeper was lovely. She was kind and friendly and respectfully. However the hotel smelled, the bathroom looked beat up and very old and gross. One of my rooms wasn’t ready until 10pm. The front desk staff was rude. And I just did not like my stay there. But maybe that’s just Newyork.

Everything great. Highly recommend.

Great location! Super clean and close to everything!

The room was exactly as advertised cleaned daily while we were out staff was all amazing check in and check out was seemless and fast the location was amazing to get around highly recommended.

Great place to stay!

Issues with restroom, asked for extra blankets and were never sent

Excelent hotel

Always a first class hotel

Great sized clean room and all staff lovely

Ive just returned from staying here with my son for my 50th burthday.We each had our own rooms and both were very clean and spacious.The staff were all very friendly and nothing was ever too much trouble.Location was perfect with Grand Central approx 10minute walk.The beds were very comfy which was ideal after having a long day with all the walking.

Everything is clean and rooms are nice

great staff and facility - great location

Clean room, views , good customer service , good breakfast BUT be ready to stand on line 15 -30 minutes waiting for table to open up so you could be seated. Very small dining space .

Awful. I left a day early. It was disgusting.

Don’t waste your money by staying here. The buffet is a joke and only for one person in your party. The staff are rude. sheets are uncomfortable.

Confortable

Have an awesome stay.

Great Midtown hotel. Just far enough from Times Square for a little peace and quiet. Would stay here again.

Good location, good size too, everything was clean. Can’t fault it. Thank you

The room was clean, but due to the holiday traffic at the hotel, our room wasn't cleaned until the late afternoon on Thanksgiving day.

We did enjoy breakfast .

Alexandra was amazing at check in 🌟

The room was clean and spacious. They decorated beautifully for the holidays. Location and staff was great too. 5 minute walk to Grand Central, 15 minute walk to Bryant Park. Overall very good hotel. I would recommend keeping the restaurant/bar open past 10:30 since it's NYC. Visitors should also know that they have an additional $29 per night fee that's not included in the base price. This includes some ammenities, but for us they were unnecessary (i.e free drinks, credit toward dry cleaning...etc).

Great location in NY, nice room and breakfast buffet. will stay again!

I got 2 queen bed instead of king size bed that I paid for.

Very clean room, nice staff all very welcoming and a good location for tourists as you are very central to most of the main destinations, highly recommend.

Excellent service, generously sized rooms, and awesome amenities

Excellent…

The room was clean and spacious. The staff was courteous. And the location was superb!

The location is excellent. Very good service. Everything is very clean.

The staff are the real mvps

Loved it !

I would stay there again and would recommend this hotel to my friends and relatives.

The room was very clean. Reception staff very helpful. Breakfast was goo but a bit more variety would make it better

Clean room comfy beds , staff very nice and friendly.

Everything was amazing! Clean, nice staff, close to all of the places we visited.

Overall nice stay. The bar at this property is highly overpriced for subpar drinks!

greatest

3rd time staying here .. found the staff rude and like everything was an effort .. it was very busy as stayed thanksgiving .. but expected more

Great service by staff. Awesome location.

Rooms were nice enough. No water in rooms, hardly any tea bags, milk , coffee had to ask for extra. Destination tax is a rip off - gives one breakfast token a room and then if the other person wants breakfast it’s 45 USD

Well located, staff very nice and room clean.

Excellent location

Great location, Clean, great staff

I also want to highlight a team member named Pei at the front desk , who truly made a difference during our visit. She was kind, attentive, and incredibly helpful.Her warm personality and willingness to assist us with anything we needed didn’t go unnoticed, and we’re very grateful for her hospitality. We’ll definitely be returning. Highly recommend!

The room was clean! The hotel is clean. Everything is overpriced but it's almost expected as it's NYC. The windows were old and did not close all of the way so the room was loud with street noise. Overall a nice hotel with nice sized rooms.

Good hotel and the rates are justified. Excellent location. Staff is helpful.

Great place, great staff, most comfortable bed!

Very clean and friendly staff

We had a brilliant stay. Hotel was do clean and very modern. Rooms were so spacious would completely stay again

Very nice.

Cold and uninterested staff checked us in, room didn’t have any body soap despite asking three times. TV didn’t work most of the time. Possibly the worst breakfast I’ve had in a hotel; more like a canteen than a hotel breakfast. Lowest quality ingredients produced tepid pancakes and an overwhelmingly underwhelming experience. Baggage staff were unpleasant and unhelpful. I’m genuinely quite easy to please but this was a truly 1* experience. Only redeeming feature - the room is a good size and the beds were comfortable. Would not recommend.

The Room was perfect! Great space, very clean and the bed very comfy! The service was amazing!

Very good experience

Beautiful bed and room. Polics sirens off and on through the night kept me awake, even with ear plugs and white noise machine. I am a light sleeper and it was Saturday night. Staff pretty nice but seemed rushed. Overall nice but wouldn't stay again bc of the noise.

There was not water in the bathroom one morning when I was there. The hotel gave us zero notice.

There wasn’t any soap in dispenser and what is the hotel cost fee of $40 all about.

Clean room, helpful and nice staff, great location!

Great stay!

only place to stay in the city

Good all round hotel

You can’t beat the location. Very clean, nice hotel. We stayed with our baby, and hotel provided crib.

Wifi didn't work worth a damn. The towel holder and TP holder were literally falling off the walls in the bathroom.

Helpful and courteous staff

Helpful, friendly staff.

Overall great experience

Room was clean and comfy. All the staff was lovely. The only disappointment was no room service on the weekends. Other than that 1 thing it was perfection!

We bought a bottle wine but didn’t have an opener. The staff sent up an opener for us.

Friendly staff and good location.

They charged me the deposit twice

Love the location and cleanliness but found the lobby very busy How busy it was in the lobby

Great stay

Yes

Excellent service, great breakfast, helpful concierge, good location, very comfortable. Will definately stay there again!

1. The biggest—when I checked in, there was a “hold” put on my card of an extra $300. It was for incidentals, but it wasn’t explicitly said, so I thought that the property had a huge fee & was upset about that initially. The staff explained when I questioned & I was relieved, but I feel that should have been explained properly upon check-in, or written somewhere in the booking fine print. Maybe that’s my own inexperience with booking hotels. 2. The room was lovely, but there was only 1 large towel for showering. The room technically fit 3 (King bed for 2 & a pull out couch), so I would expect there to be a minimum of 3 towels. Unfortunately, I did not realize that there was only one towel until the next morning, just 2 hours before check-out. A small thing, but slightly disappointing. 3. Getting breakfast the next morning was strange. Again, maybe this is my inexperience with hotels—I don’t book often, but you had to wait to be seated for breakfast, almost like a restaurant. Every other hotel I’ve been to has an open plan & you can grab whatever you’d like for breakfast without checking in with anyone first. I just found it strange to have a host sit you & a waiter get you a drink when it was buffet style. If I’m getting my own food anyway, can’t I just get my own drink too? The food was fine, nothing exceptional. Overall: clean, kind, & what we needed!

The room was very clean and the staff was amazing!

This is the "Grand Central" of Westins. It has the feel of an airport hotel that gets too much use. The lobby is big, open, an chaotic. Typical small NYC rooms. Really in need of a remodel. Not your typical Westin level hotel. To be clear--not bad either. Just not at the typical level you expect from a Westin.

Did not look

Quick check-in and clean/prepared room!

Wonderful customer service, nice and clean in our room and in the lobby. Customer service was phenomenal. Everyone employed at Westin worked to provide any service needed and always with a smile. I loved this hotel and highly recommend it to everyone.

Great

Great breakfast, daily housekeeping service, location, and front staff.

The front desk very professional

Valet parking was $100 per night; however, once your vehicle is parked, you cannot retrieve it or your $100 will end. When you return, you have to pay another $100.

Perfect location for our long weekend girls trip. Quiet, clean, walking distance to Grand Central & 5th Ave & lots of dining options. Staff were very kind & helpful. Would stay again!

Lilly the receptionist was amazing. She was very helpful and she was happy to help.

The only reason I would give this hotel a rating of 4 is due to the hidden daily fees that were not disclosed when booking. And the $50 surcharge at the restaurant they don’t tell you about until the bill comes. We did not have this anywhere else in the city when eating.

It’s everything you need it to be! Perfection!

I normally stay in the financial district but this time chose to stay here and loved it!! The facilities are fantastic and the restaurant/bar area was also fantastic. We will definitely consider staying here again. Wonderful place to stay.

Clean rooms, ample space, small lobby.

Front desk employees and restaurant staff were very nice. Room lighting was poor and our shower tub was a little clogged. The tub also had flaking paint chips.

Add yogurt parfaits to the breakfast buffet

Everything was great. Friendly staff, clean, upscale bedding, complimentary toiletries, and close to all the sites.

Staff was very friendly and accommodated an early check-in.

Overall everything was clean, but a bit shabby, the wallpaper was peeling, the bathroom door got caught on the toilet. The breakfast was pretty horrible and can’t believe that we spent $100 on it. The staff was amazing.

Perfect

We stay at the Westin EVERY TIME we are in NYC! Wonderful staff! Excellent location!

Great location. You are in walking distance of main sites. The hotel staff is super friendly and nice. It’s a great hotel. The only issue for me were the beds and sheets. They were not comfortable. Other than that. Would totally recommend and I will be staying here again

I was awaken to a bed bug crawling on me

Gffhbkcg

amazing staff, clean rooms, clean facilities, and great location.

amazing experience here, from the staff to the actual rooms. Nothing to complain about at all. Definitely got out monies worth, amazing location in NY as well.

I enjoyed my stay at The Westin New York Grand Central. The hotel staff at check-in was friendly and informative. Deirah was wonderful! She mentioned she has been working there for 40 years! The room was clean. I stayed 4 nights and each day the room was reset cleanly. Location is great. I did not want to be too close to Time Square but not too far. This is my 3rd time to NYC and this has been my favorite hotel in the heart of Manhattan and will be coming here again. I was given complimentary breakfast for the number of nights I stayed there. However, dining room was packed every morning. I was happy that I could redeem for food & drink at the cafe so the vouchers were not wasted.

Luggage service team was extremely rude and disrespectful when dropping off luggage

The staff was great

Great location

Clean and comfortable roo

Staff is the best part of this Westin. When I am in NYC this location is my family’s Westin choice.

The staff were amazing, the space was beautiful, and the view and room were impeccable. I genuinely look forward to returning, Christ Jesus willing. James 1:17 17 Every good endowment and every perfect gift is from above, coming down from the Father of lights with whom there is no variation or shadow due to change.

Friendly front desk ,great place for exploring.

Amazing !!

Room is ok but the sofa is not really comfortable

The scammed me for additional $50 they called it destination fee?????

Clean, large room

The rooms are always comfortable and clean. The hotel is in a great location.

We loved our stay at the Westin. It's a wonderful, busy hotel in a great location, only 3 minutes from the nearest subway station. There's also plenty of dining/shopping within a 10 minute walk. We will definitely consider the Westin Grand Central again for our next New York trip.

The bathroom had mold in it! No fans in bathrooms, mold on floors and ceilings. Beds were not very comfortable- not soft like most hotel beds. I had to call about the fridge in room not working and instead of help - I was told just keep flipping light switches until it kicks on. Then randomly someone dropped two water bottles off because i called? We had one and a half rolls of toilet paper for 6 days and two adults. Only given 2 towels and wash cloths. I am used to rooms that provide at least two towels per guest. It is a busy location, lots of food access. Oh and we were offered 12 free drinks or breakfast for 3 times (when we were staying for 6 full days???) The staff was friendly- but the hotel itself was not worth it for $3k.

The room was clean. The elevators were rough. The room door allowed quite abit of sound from the hall.

friendly staff, easy check out, accommodating staff

The room was clean. Friendly staff

.

Breakfast was very disappointing and certainly not worth paying for. There are a few coffee shops nearby.

Clean rooms, lovely staff & great location. Thoroughly recommend.

Shops nearby, easy transportation hub.

Clean and safe

Great stay

The staff were over the top! Clean rooms, friendly employees(yes in NYC), very attentive and quick to action. 5 stars all day!

Good location. But food and room is average compared with other westins.

For NYC the property was quiet.

The hotel is beautiful and the staff are great.

It’s a great hotel in a great spot!!

Great location…was able to check in early….

Location is busy and trafficky

Amazing location and team