The Washington

This hotel has gone downhill. Only one of three elevators working. Staff not helpful on early checkin.

Outstanding stay from start to finish! We were fortunate to receive a complimentary room upgrade, and the views were absolutely incredible from the corner room. The location couldn't be better, right in the heart of the Financial District, with easy access to everything we wanted to see and do. The room was spacious, comfortable, and well-appointed, and the bathroom was equally large and beautifully maintained. The service, accommodations, and overall experience exceeded our expectations. This is easily one of the best places to stay in the area, and we would happily return. Highly recommended!

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N/A

Looked like a hotel that hasn't been in proper working order since 1985. Would never, ever, ever stay here again or recommend it to anyone.

It was live and a great location. The staff were friendly and I didn’t have issues in my room.

Exceptional experience. If you are young, single and in your 20’s-30’s come to this hotel. It gave me everything I needed and I was a short walk to SoHo, Manhattan and the 1 train subway stop to Uptown. WiFi was also excellent because there was a WiFi NAT device in my hotel room. They don’t provide breakfast, but I didn’t care because I wanted to explore the city for brunch anyway. 10/10 experience. @The Washington Hotel - Please stay affordable so that I can come back 🙏

You have to take 2 elevators to the rooms so that does take some time. Don’t call your Ubers until you are on the 1st floor.

The room was spacious and clean.

The hotel was in a supreme location next to the World Trade Center. The room was clean, air conditioning was supreme, the cleaning attendant was lovely and beds were comfortable. The deck is beautiful to look out on the main level. Only concern is that it is only one working elevator to get to the main level, so be aware if you're running late.

Once checked in there are three elevators to take you to your floor. Only one of those works. With over 400 rooms that creates a lot of waiting. I paid more for a corner room, and it was nice and sunny, but rather small with a definite 70’s vibe. The bed was really comfortable. Our TV never worked despite being told it was fixed twice. The location was great for what we wanted to see, but there were other, more up-to-date hotels I would try next time.

The hotel is old and run down. Our room had no light for the nighttime, no reading light. It was a very loud air conditioner in the hall. Paint was chipping off the wall, and it is a very inconvenient hotel because the lobby is on the fifth floor.and only one elevator was working to the 19th floor, which we were on.

Nice hotel. Very friendly stuff. Love it!

Great location in the financial district.

It was a very nice place and I had a great view. The only thing that was throwing me off was the shower because water could easily come out. The area was also really nice and convenient

Hopefully for the summer, they will open the bar lounge and the outdoor bar and patio. Otherwise, great hotel.

Room was not cleaned. Used soap bars, full garbage cans, uncleaned bathroom, etc.

Cheap for the location

Very nice place, will go back there and reconnend at 100%

Clean rooms, amazing staff, and great amenities

Room

Elevator were not working. Doors were not opening on the bottom. It was terrible. Staff are great.

Room wasn’t very clean, only had 1 running elevator. Shower wasn’t clean.

T.V didnt really work. Super slow

No water In the room.No toothpaste,shampoo/body gel. No nice view. No mirror other than the bathroom mirror. Low quality hotel in a disguise of a luxury hotel. A little dirty. Look for another hotel.

The staff were awesome, the location could not be beat. But we got stuck in the elevator and the manager didn’t even care. The floors needed a good vacuuming and the fridge in the room was broken, But overall not bad

Clean room

Nice hotel and location.

Everything was clean room was just really small

Great view good room elevator was a hassle

Good location. Nice lobby

Exceptional

Personnel tout noys à convenu

Booked with them back in February. Blizzard happened, airport was shut down so my whole trip ended up getting canceled. They refused to give me a refund and told me to dispute it with my bank as it was an emergency weather shut down. My dispute got denied. Than I was just charged a second time. Would never book with them again. What a joke.

Awesome location, friendly staff, beautiful views, clean rooms!

Clean better but the view was 5 stars

👍

It was very dark walking in so much so that we thought it was closed. The lobby was on the fifth floor which was odd. Everywhere we went it was very dim lighting. The room was sufficient. It could use some refreshing. The shower was nice. Overall everything was ok.

Todo estuvo excelente, sobre todo la ubicación y la atencion del personal. Solo que se respeta que la azotea no puedes subir porque es para residentes que viven ahi. Me gusto mucho el trato de las personas. Ademas, que el área fue muy segura y hay mucho que conocer. Viaje con mi mascota y el hotel es amigable con ellas. Mi mascota fue tranquila y limpia por lo que estoy agradecida que no hicieron cargos adicionales por ella. Volvería a hospedarme en este hotel por ubicación, atencion y buen precio.

Everything was awesome

Good

Location and proximity to work. Air conditioning broke, but was repaired after a few hours. Several elevators were not working

Exceptional

Theres inly one elevator working.

The room was quite dirty - there was pee all over the seat when I arrived, the walls are all heavily scratched and generally it just feels like an old kind of gross feeling room. The bed and pillows were clean and comfortable but the rest felt just old and run down overall. Most of the elevators were not working so you also have to wait a long time for the elevators.

Room was okay…only one elevator was working our entire trip which caused long wait time to enter and exit the room. TV froze / remote didn’t work. Overall property did not seem well maintained

Staff was accommodating.

The staff was ok, but when it was time to clean the room, I noticed they only made the bed and vacuumed. I wish the would of wiped down the bathrooms and the tables in the room. Also the lighting is terrible in the rooms, it was hot in the room and in 702 the fridge didn’t work, it was going in and out. We also notified the front desks, they said they would change it out but never did so we stay 4 days without cold drinks

Excellent location. Good parking services. Clean room. Bathroom needs improvement. Nice stay overall.

The sheets were basic at best, not really covering the mattress. Very basic overall.

Hotel rooms are too small for those prices. And they look regular

The heater didn’t work very well

When we checked on May 15th @ 9pm the staff that was there was absolutely the best throughout the entire three days. The assisted with catching the train, areas to view and finding our parking location. My girlfriend and I took a picture on Sunday when we checked out. Also the manager on Saturday May 16th was excellent.

Great location snd view. Room was excellent

second it was 2am and a strong food smell came from my neighbor room which I believe it was take out and I could here the TV loud and clear! again he was entitled to do whatever he wanted because it’s his room but due to the situation I was getting the short end of the stick, I called and ask to be moved and I was told no again and pretty much tell me too bad and I’m sorry… this went on for three days.. hotel needs some work and the paint from the roof was coming off in the bathroom… I stayed in this property back when I was the W and it was perfect but now it’s an bit torn down… needs some love. I don’t know if I will stay there again unless they offer me a suit upgrade… and if that still think about it

Great location near the Groud Zero, with amazing view. Clean a quiet room.

Nice staff. The bathroom door in our room was almost impossible to open and close. Room looked a little beat up. Bed was comfortable and the view was spectacular.

Nice hotel service horrible

Good location, nice staff. Bathroom door was broken.

Bad lighting. Elevator not in service. Promised two queens but given only one queen.

I love it

Good location Hotel seems to be totally out of date, reception is closed, no service available. No fridge nor coffee machine in the whole hotel. I had a feeling that this was the last week of the hotel operation. Staff unhelpful

Two safes and no fridge or microwave. Bath sink only ran hot water and the bathroom door was very hard to close.

everything amazing nothing

This was quite the surprise. As soon as you enter the smell of cigarette smoke hits you. The room was nothing like the website. The toilet had brown stains on the seat. The sheet was not clean/ brown stain. The cleaning lady did her best. The carpet in the room was dirty. No kettles in the room. No microwave in the hotel. The elevator was out of service. I would not recommend.

Awesome room and location. Clean and great staff. No room service or morning coffee.

The room didn’t have any bottle of water… The hotel service is good, but they are offering valet parking, and they don’t have it!

This place clearly used to be a W hotel but now just serves as an abandoned skeleton of just that without effort to maintain or keep up with what it once was. Keycard scanners are uncovered and low effort, lighting decorations are falling apart, they literally had two stools stacked on top of each other in the lobby to hold a balcony door closed. The shower head was filthy. The rest of the room was fine, bed was comfy and view was cool but the place is just clearly falling apart and someone is just getting acceptable dollars for its existence. That said, it’s a fraction of the price of a proper hotel, so if you’re on a budget and don’t mind a janky elevator or certain elements of a hotel that look like they’re falling apart, you can get sleep here and be fine. It’s just wild that the amenities were out of service and whole place is like a ghostly version of a hotel that used to be in this place and its designs and branding are still present despite the nicer elements that actually made it something good.

Exceptional

Very bad hotel, do no book. Front desk staff was incompetent and unprofessional, they charged my credit card twice and I had to close it out for security reasons. Then room key would not work multiple times and then the hapless front desk staff said, oh, it's because your card won't go through. The one you're charging wrongly! I had to lug a suitcase around the city after checking out rather than storing it with them b/c I was afraid they'd lose it. Very bad hotel, worst NY hotel experience in the 20 plus times I've been to the city in my life.

Wish I had a better view

So easy and the staff was good

This hotel was conveniently located, clean with friendly staff

Awesome

Was amazing !!!

Great location, close to the subway/NJ Path.

Had a great stay!!!

Good

Really great environment I wasn’t disappointed on my stay.

The room was dirty. When I took a shower the ceiling fell on me they moved me to another room what was also dirty. Both rooms had mold all over in the shower and my first rom ceiling was covered with water stains and mold. I ended up checking out the next day. Emailed the manager with my issues and pictures but never got a response. Very disappointed and I will never return to this place !

As for the property itself, it was decent but nothing particularly stood out. The room was ok for a short stay, my favorite part was the view but it didn’t feel especially memorable

The hotel overall was dark (moody and maybe thats okay?) But the room was dusty, the shower had mold, the window sest was gross. The shower has a frosted panel so the room can see you shower. Not a family hotel.

It was similar to a pig with lipstick. A bunch of poorly and cheaply done repairs, doesn’t make a 3 star hotel. There were holes in the sheets, the fridge wasn’t cool, the ice makers didn’t work, there were no outlets near the beds, reeked of weed, etc.

Clean room

Staff were good when they were around. Elevators weren't all working, our room was decent but a lot of dirty markings on the wall and the black out shade was dirty.

The hotel was ok. It was a place to stay and clise to the sites we wanted to visit. The lobby entrance was dark. The elevators were broken for part of our stay. There was no water in the fitness room. Most troubling, our last night there, we smelled cigarette smoke in the hall, then it permeated our room. It was difficult to sleep. We opened a window for some relief. I called the front desk and they said they would send security. We all lost a night’s sleep. I went to the front desk and told them that I was the person who called. They said sorry. That’s it.

The location and decor of the hotel The hotel provides nothing, not even water as their water fountain was not working and no complimentary. The staff care less about the guests. The hotel is not worth the money charged.

it was good

No parking

Best location.

Superb

Location everything under construction (renovation) for last 5 years

Location was good -easy access to everything-nice view of the city -good experience to see the 9/11 memorial Our linens where dirty - there should’ve been a coffee maker and a fridge in the room

Very clean Nice shower Nice size TV

I booked because the first time (in 2023) everything was amazing here. - Good value at a good location and a nice view (for now, WTC 5 could come in front in the future). Sadly the quality has gone way down since 2023. Staff is clearly there without wanting to be there. Also don't try to call the place... I tried 20x and only got someone on the phone once. Answering in chat also seems hard for them, guess they have to much to chat about with each other instead. Also very clear the owners are not intent on keeping this place in order as there are 1.001 visible issues from the lobby all the way to the room. They are no longer investing in keeping the propery (also, maybe because WTC 5 will at some point be built in front?). Some examples: toilet keeps running (turned off the faucet behind), bedboard has screw sticking out, lighting in the lobby coming loose, general scuffyness of everything, only 1 elevator working to the lobby, only 1 (sometimes 2) from the lobby to the rooms. MJ smell in the hallway of our room on the day of arrival was peculiar to say the least. I don't mind, but others might. Only thing I was worried about was potential fire hazard that comes with it.

- view - value (+/-) - location (+/-) (Longer review available in other booking) - quality - staff - maintenance (Longer review available in other booking)

You get what you pay for 😭 Showers feel and look like the ones at public gyms 😭 stained sheets and towels (bring your own). BUT it was close to the subway! Kinda eerie having the world trade as the view but we survived.

Front desk staff was rude. Our room was great and view was perfect. But all the hotel amenities were closed? They wouldn’t let us on the balcony to take pictures of the view and the bar was closed off the whole time. Wouldn’t stay here again.

Everything is fine The was no water provided in the room

Overall an ok stay, but if you are looking to get nice basic amenities DON’T stay here. I forgot to take pictures but their towels are ripped and smell terrible. I had to buy 2 towels to use during my stay since their white linens sucked.

Everything clean, no problem with check-in, the only thing the refrigerator it’s doesn’t work in my stay. Overall, was an excellent hotel.

Convenient location. A little run down

The pictures that are posted on this website for this hotel are amazing. However, the reality of it is false. This hotel room that I stayed in which was the king Luxe room was extremely dirty. The bathroom smelled like urine. I had to have housekeeper come and clean the bathroom upon checking. The carpet was dirty. The walls were dingy. Also, I myself have a king size bed in my home and I do not believe that the king Luxe room was a king bed size. This is not even a decent hotel to stay in. The reason why I gave it us two stars instead of one was because the house cleaning staff was extremely nice. I do not recommend staying here.

This property is over priced. The maintenance of the property is poor. The hotel only looks good on pictures it’s falsely advertised

Using the service elevators sucked, they smelled and access to the buttons was usually blocked. The shower did not drain, I was standing in 2” of water the entire time. Bathroom lighting was terrible plus there was either no fan in the bathroom or if there was, it didn’t work. I come to NYC often for work, but will not be staying here again. The staff was very friendly though.

Recent issues include: Staff present in my room upon entry (March 2026) Stained sheets (food stains) (April 2026) Non-functioning TV remote (February 2026) Elevators frequently out of service (2 of 3 in March; all 3 in April 2026) Shower drain clogged during use, taking nearly an hour to clear (April 2026) Ongoing signs of mold in the shower While the rooms are generally tidy, they are in clear need of repainting and better maintenance. I continue to book this hotel for its location and value, but the experience has become increasingly disappointing, with no visible improvement over time.

Recent issues include: Staff present in my room upon entry (March 2026) Stained sheets (food stains) (April 2026) Non-functioning TV remote (February 2026) Elevators frequently out of service (2 of 3 in March; all 3 in April 2026) Shower drain clogged during use, taking nearly an hour to clear (April 2026) Ongoing signs of mold in the shower While the rooms are generally tidy, they are in clear need of repainting and better maintenance. I continue to book this hotel for its location and value, but the experience has become increasingly disappointing, with no visible improvement over time.

The rooftop hotel is not open. There’s no open balcony at all. Location is wonderful. Staff was so nice but he said he would bring me up my Uber, but yeah he disappeared so staff is not consistent. I don’t think that they should charge what they charge in a hotel you get nothing but a room.

We wondered why the hotel was of a lower price than expected, and maybe it was because only one elevator of the three was operating during our stay.

Disappointing

Very elegant and clean!

Staff was very friendly, room was very clean & comfortable. With an exceptional view! Centrally located in the Financial District. The fact that there was only 1 elevator that was working for all floors above the 5th...which caused longer wait times.

The location The lack of amenities, such as water machine not working, no access to the balcony and only one elevator. Also, upon entering the building, there’s not signage of going to the fifth floor and the entrance was all black so it was confusing.

Beautiful windows, wide windowsill, and an amazing view There were no tea, coffee, or water provided in the room, and even the water filter at the front desk wasn’t working. The rooms could use some updating.

It was very combined close to a lot of popular locations en NYC We were assigned into our bedroom went we got in to the bedroom it was blood in the bathroom room the door was stacked we have to go down and ask to be relocated and they did our second bedroom was dirty not very clean it was gross ? but we stay anyway I’m not coming back

The room looked nothing like the picture none of the lights worked in the bathroom

Will definitely book again.

Only good for few hour stay

The location was great and view was amazing!! The hotel is hidden and not busy. The room was great for the price. It's not a typical hotel but that made it cool. No amenities that we saw but everything you could need was right out the door.

The pictures and advertising of this hotel seem to be of the hotel in its prime or are highly edited or are the hotel's best rooms. My room and view were not what I was expecting.

No microwave.No shampoo.

I am very happy with my stay at the Washington hotel because it was close to everything. Loved it.

You get exactly that a $100 hotel in NYC can get you. Don’t expect much, don’t believe the pictures and you will be OK…

Our stay was pretty good. It did the job but the bathroom was a bit dirty when we arrived like gunk in the sink and shower. The elevator situation is also quite odd. You have to ride two elevators to get up to your room. Overall, it was in a convenient area for us and we also had a great view of the World Trade Center. The staff was great when we brought up the condition of our bathroom and cleaned it up immediately, all in all, great experience.

Middle of FiNi, great view of 9/11 memorial and World Trade building.

Hotel is ok, but great location

The rooms definitely wasnt the cleanest. The only thing nice about the hotel is the price point and the lobby.

Great location with an amazing view, clean/well-stocked room with very friendly and helpful staff, plenty of amenities in the hotel and the surrounding neighborhood

NA

Ok

Wonderful!

Staff was great

Staff were nice but property elevator was down a couple times that lead to a lot of inconvenience. I’m not please with my stay at all!!

The view of the world trade center was stunning, and the room was top notch. Absolutely worth the stay. This place loses a star for me due to elevator malfunctions and not having a microwave

Overall clean but a little creepy vibes and the main elevator kept breaking so I had to keep taking the service elevator. For the price and such close proximity to the World Trade Center

The check in was easy and the staff was nice, however the property seemed to be in a bit of disarray. Elevator wasn’t working at one point and we had to use the service elevator. No toiletries or trash can in the bathroom. Location is nice

Clean

Very nice with a very nice view

Location was amazing near a bar, one world trade, 9/11 memorial, souvenir gift shop, 24 hour deli, walking distance to battery park, Staten island Ferry, Wall Street and the bull. Our view was incredible. The hotel was interesting very dark like a night club. The staff was very nice and answered our questions. There was only one elevator that worked, the mirror could have been a little cleaner. Some of the fixtures were a little loose in the restroom and the lighting in the restroom was a little off but the beds were fine and the view made up for it. We were only looking for a bed and a home base so this was great. It was on the cheaper side so I was a little nervous but overall it was great!

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lol. The list is long. It feels very sketchy. It’s not clean, it’s mostly broken down/dirty/outdated. Staff is very unprofessional and didn’t care about our satisfaction at all. No hand towels or wash cloths. Broken tiles in shower. Etc.

O

Fridge did not work and a huge cockroach was roaming in the bathroom. I have videos.

Cleanliness and condition of room.

Enjoyed my stay

Awesome, from all times Ive been in NYC this time was the best, extremely well located, I felt like living in Manhattan. In and out in a second. Highly recommended.

Did not stay. Waiting for my refund. The room was not to my state. Staff was rude.

The location was very close to the Path and subways for transportation At first the hotel was difficult to fund especially on map apps as there is large or distinct sign that is the hotel snd when you do arrive there is an elevator to take to get to the actual lobby

Nice stay, clean roon and bathroom, staff helpful and approachable. Excelent area.

Great location with great views!

A coffee maker would be a welcome addition to the room. Otherwise all excellent.

Great room…was quiet, and fantastic location.

Great view, nice room, nice hot shower, easy check in. Thanks

Great view, nice room, nice hot shower, easy check in. Thanks

However, the cleanliness could definitely be improved. We noticed visible stains on the pillowcase that looked like they hadn’t been fully removed, as well as some discoloration on the bedsheets. The hair dryer in our room was not working, and the shower tended to spray water outside the intended area.

However, the cleanliness could definitely be improved. We noticed visible stains on the pillowcase that looked like they hadn’t been fully removed, as well as some discoloration on the bedsheets. The hair dryer in our room was not working, and the shower tended to spray water outside the intended area.

Unlike my last stay, this was absolutely horrendous. The woman who booked me was incredibly rude and we are a few days post my check out and they still have not released my deposit. I was not provided a receipt for my deposit

The location is was the beat part of the stay. The room was not clean at all. There was toothpaste still in the sink and dirt pretty much everywhere. I had to buy a shower mat to even shower. I also bought my own Clorox wipes are the amount of dirt that I cleaned off the surfaces was disgusting.

Excellent location, staff was kind and attentive, we had a little issue controlling the temperature in our room but they resolved it quickly … beds were comfortable, we liked our view … I positively recommend these hotel.

Excellent location, staff was kind and attentive, we had a little issue controlling the temperature in our room but they resolved it quickly … beds were comfortable, we liked our view … I positively recommend these hotel.

The room was extremely dirty

The room was extremely dirty

Clean

Clean

The room suffered from some needed maintenance (leaky faucet, loose toilet paper holder, sink stopper did not work) but not a problem. Do not know why there are bad reviews--we thought it was a great location, great room and excellent price thru Hotels.com

The room suffered from some needed maintenance (leaky faucet, loose toilet paper holder, sink stopper did not work) but not a problem. Do not know why there are bad reviews--we thought it was a great location, great room and excellent price thru Hotels.com

Room cleaned every day but there was a funny smell all the time

Room cleaned every day but there was a funny smell all the time

Great location! The property was run down and quite dirty. The refrigerator in our room had to be rest twice during our stay because it just wouldn’t work. There was dust on the cabinets and the walls are scuffed, the sheets had holes in them and we couldn’t get an additional blanket the day we arrived; we had to wait until the following day. Additionally, the front desk ladies were not at all customer service oriented.

Staff was great, check in was fast and smooth, great area, only thing that made it a 4 out of 5 was the rooms seemed old/run down but other than that it was great

Staff was great, check in was fast and smooth, great area, only thing that made it a 4 out of 5 was the rooms seemed old/run down but other than that it was great

Pretty fine place for a good money some days. Shower was good. Need renovations with quality. Bed was uncomfortable, everything looks modern but very cheap. No bottle of water. Must go down and buy in restaurant which might cost you $15.

I had a wonderful stay at this hotel. The view was absolutely perfect and everything was very clean. It was also very quiet and peaceful, which made the experience even better. I would definitely stay here again!

I had a wonderful stay at this hotel. The view was absolutely perfect and everything was very clean. It was also very quiet and peaceful, which made the experience even better. I would definitely stay here again!

Staff

Staff

Clean hotel. Crappy service

Clean hotel. Crappy service

👍

👍

It was a great experience thank you so much

It was a great experience thank you so much

Room was damaged. Didn’t have a lot of amenities. Very small.

Stayed here recently and had a really great experience. The staff was welcoming, the room was clean and comfortable, and everything felt well taken care of. The check-in and check-out process was smooth, and the overall atmosphere was relaxing. I would definitely stay here again and recommend it to anyone looking for a nice, stress-free place to stay.

Stayed here recently and had a really great experience. The staff was welcoming, the room was clean and comfortable, and everything felt well taken care of. The check-in and check-out process was smooth, and the overall atmosphere was relaxing. I would definitely stay here again and recommend it to anyone looking for a nice, stress-free place to stay.

Everything was good

Everything was good

Great location. Staff obliged me when, after Valentines I was allowed to move to a room over-looking the World Trade Centre. Hugely appreciated.

Great location. Staff obliged me when, after Valentines I was allowed to move to a room over-looking the World Trade Centre. Hugely appreciated.

The staff was very nice and accommodating even when I had to extend my stay a night, they were able to keep me in the same room. The hotel itself is definitely tired and could use a refresh (chipping paint, some broken lights, down elevators). But it was very clean in the rooms, the bed was comfortable, and the location was very quiet and safe (especially as a single female traveling alone.) For the cost in NYC it is a good stay and serves its purpose when you’re on a little bit of a budget but still want to be in a nice and safe area.

The staff was very nice and accommodating even when I had to extend my stay a night, they were able to keep me in the same room. The hotel itself is definitely tired and could use a refresh (chipping paint, some broken lights, down elevators). But it was very clean in the rooms, the bed was comfortable, and the location was very quiet and safe (especially as a single female traveling alone.) For the cost in NYC it is a good stay and serves its purpose when you’re on a little bit of a budget but still want to be in a nice and safe area.

The room has spider webs on the ceiling, stains on the walls, broken parts in the refrigerator, the tv did not turn off I had to unplug, no cups in the room, ice machine on my floor did not work and my card did not allow me to go to another floor, no hand towel. I guess that is was $125 gets you.

The room has spider webs on the ceiling, stains on the walls, broken parts in the refrigerator, the tv did not turn off I had to unplug, no cups in the room, ice machine on my floor did not work and my card did not allow me to go to another floor, no hand towel. I guess that is was $125 gets you.

Rooms and view

Rooms and view

Rooms were extremely dirty and neglected. Ended leaving the first 40 mins after checking due to the dirt in the room causing my asthma to flare.

Rooms were extremely dirty and neglected. Ended leaving the first 40 mins after checking due to the dirt in the room causing my asthma to flare.

Rooms were extremely neglected. The dust in the room triggered my asthma causing us to find a new hotel for the next 5 days in NY.

Rooms were extremely neglected. The dust in the room triggered my asthma causing us to find a new hotel for the next 5 days in NY.

The location The closet door fell on my husband, the bathroom had no lights, the previous guests panties we’re left behind, housekeeping left all the dirty linen in one of the beds! It was one of the worst experiences in a hotel!

I had to clean the toilet of residue left by the previous guest. I didn't have to flush the toilet - but I was definitely not gonna sit on it either. I could've puked in the shower. The water lifted the oil which streamed over the black tiles.

amazing location!

Majority of everything was OK only problem. It was only one elevator working and it took a little while sometimes.

Majority of everything was OK only problem. It was only one elevator working and it took a little while sometimes.

It was a good experience, check in & out was pretty swift and fast. The room over all was okay, the bathroom shower seemed to be a little dated.

It was a good experience, check in & out was pretty swift and fast. The room over all was okay, the bathroom shower seemed to be a little dated.

just a little noisy.

just a little noisy.

Staff was great only thing i would say is that they should make sure the phones work and that the room has a iron

Staff was great only thing i would say is that they should make sure the phones work and that the room has a iron

Overall stay was good but there were some minor issues like the fact that you have to take 1 elevator just to get to the front desk and then another to get to your room also there is only one elevator working with 30+ floors and the ice machine didn’t work either the staff was very nice and informative

Overall stay was good but there were some minor issues like the fact that you have to take 1 elevator just to get to the front desk and then another to get to your room also there is only one elevator working with 30+ floors and the ice machine didn’t work either the staff was very nice and informative

The bathroom was not clean and room didn’t smell good

The bathroom was not clean and room didn’t smell good

Did not like my stay at all and try another hotel!

Did not like my stay at all and try another hotel!

Horrible place

Horrible place

Everything was fine

hotel was good for the price.

Place is awful

Private , clean, but internet was down

The room was dirty, the con

The location was great, and a few of the staff members were nice and helpful, however the room and hotel itself is what I would call a “catfish.”

The room I had booked was not ideal at all. There was no WiFi, the tv kept messing up which led me to watch nothing during my stay. There was no cellular signal which prevented me from doing work in the comfort of the room, I had to step outside to make calls or to finish some work. The mini fridge was also not working so I could not save any treats for the next day. I personally would not recommend staying here.

Good

The room was pretty clean and they did housekeeping daily. we had a corner view room which was really nice at night! would’ve preferred a different room where we weren’t by the garage construction but overall would stay here again

Holes in the sheets, flat dusty pillows, scuff marks on the walls. I felt so uncomfortable there I left after 2 hours. Truly the worse hotel experience ever.

I ordered a double queen bed room and they gave me a single bed room. Then brought up a roll up bed....

The room had a bunch of damages and marks on the walls. The sink was clogged. A few of the light switches didn’t work or the lights were very dim. The air conditioner didn’t work well it took a while 24 hours for our room to cool down a bit

The lock on the door quit working and we could not enter our room. Eventually, a custodian used a crowbar to break into the room so we could move our belongings to another room. The built in desk had no light above it making it difficult to see. No coffee to be found. No luggage cart to be used. Room was quiet and clean.

I booked city view they gave me normal good location though

Cleanliness and style

The handcap access was good no in house breakfast and hot coffee

The hotel is beautiful, the view from the wonderful room is beautiful. But there was no Minibar in the room I stayed in, and there was no ice in the machine in the hallway.

Needs more microwave And needs to clean sheets some more. Not clean when arrived. Hair in shower around toilet and 1 white unidentified pill was found under a pillow. Room was NOT cleaned before we came.

Good place good area, but I feel like the hotel needs to be renovated. But for two days, this is fine.

I had no hot water until the next day!! And everytime I called guest services I barely got a response because no one was there

Came here for my birthday and it was amazing!

Room was comfortable and the location was amazing. This was a trip for my daughter’s 18th birthday. I booked a king bed and asked if I could have a room with tow bed

Cold water

Nice staff & good view. You have to use 1 elevator to get to the lobby on the fifth floor then another to go to your hotel room. Only issue was that the walls are paper thin and you can hear people in the hallway & in the room next door but aside from that our stay was good they charge $2 per bag for bag storage

Friendly staff, accommodating, loved the view and room and love that you can log into Netflix as well!

No hot water entire stay no bar had to shower in a completely different room

There was no microwave and no refrigerator.

The room was amazing especially the views.

Nice view, clean, good price, i will go again 100%

Was great. Sheets were clean. Worth the $

And the toilet cover had yellow hard stains the walls are very dirty . It needed maintaince. And it looks like it wasnt cleaned . Floors where dirty as well. But overrall okay

Staff was very nice

Such a beautiful hotel with a great location and the staff was so polite!

Yes

Next i went to my room only to find that the ceiling was falling apart and dirt all over the walls … toilet paper dispenser was coming out of the wall . Baseboards were chipped and the a/c vent was bent and falling apart off the wall . I addition the bed looked and smelled slept in . I had the bedding changed but still smelled. Was given another room only to find it to be 40% better . Great location but will never ! Return !!! Too bad I can’t share images…

Carlos went above and beyond for me! So I left my phone in a Lyft.. didnt notice until I walked in the hotel. Carlos was the night desk clerk. I told him what happened and he suggeated that I call my phone.. well my phone was dead. I called it anyways hoping that the driver would turn it on. My phone was dead when I got in the Lyft and the driver let me use his charger.. thats how I left it.. moving too fast.. so I went to my room thinking my whole trip to New York is now ruined... i needed my phone! I woke up the next morning and Carlos was still there... I walked to the desk in despair hoping the Lyft guy brought the phone back... he hadnt.. but Carlos jad been calling the phone until the driver picked up! Carlos got his actual phone number and talked to the driver for me. I was able to get my phone back thanks to Carlos's care... thank you sooo much. He saved my first New York visit for my bday.

Very very good I will come back soon

i can't come there ut i heared that your is clear and in best location.

Rooms was not cleaned. Stains was everywhere no microwave no working federator.

Good

My room was clean. Good experience

That bathroom could be better, everything else was pretty good!

Check-in was just as bad. The receptionist was rude and unwelcoming. When I asked a simple question after a long flight, she pointed at a paper and said, “All the info you need is there — take a picture.”The worst part happened on checkout day. The night before, a male staff member told us we could have a 12 PM checkout. When I called in the morning, the same receptionist said there was “no such thing,” claimed checkout was at 11, and said she was “doing us a favor” by extending it to 11:30. Later, in the lobby, we witnessed the receptionist having an issue with another guest over his ID and credit card. Even though his $150 deposit had already been charged, she denied him a room and said the refund would take three days. Another employee made a rude comment about the deposit.After the guest spoke with the manager and left, the receptionist and manager laughed and talked badly about him in front of other guests. I even recorded part of it because it was so unprofessional.After seeing how they treat customers, I regret spending my money here.Don’t let the pictures fool you.

It’s a nice hotel for a short staycation, staff were friendly and the room was cleaned everyday which was a plus.

It was all great! The staff was incredible. Room was cleaned up every morning

Perfect hotel

Accommodation was good, friendly staff.place was very comfortable and convinced to subway and many places that can walk, only issue the room has not fridge, coffee machine

fantastic service, early check in with no fee thanks to the desk clerk, clean room, excellent view

Convenient location but bit of an odd style in the hotel. Room was spacious but lacked a proper fridge to store items. Amenities are a bit lacklustre

We totally recommend it!

Upon arriving the initial room i was in, was pretty clean though the trim of the “head board above the bed was falling off and the led lights were bunched up in one place. The bathroom floors were dusty. Something about the tile just wasn't clean. I got moved to another room upon request. This room was much better, nothing out of place, clean. The only thing missing was a microwave or mini fridge. This hotel looks like it was amazing when it first opened. My stay was pretty peaceful, the lobby looked nice. Everything was good for the price. Maybe not again though.

We love this hotel! Beautiful view! Excellent location.

I was just very disappointed at my room, NEVER had a room where the fridge supposedly was just a cooler..and it was no where near cool, and no ice on my floor, one above or below, guy at front desk was very nice though, and got me some .would not stay again

was moldy, lacked attention to room

Good view from our room , great location. No coffee available. However around the corner awesome convenient spot

Friendly staff and fantastic location. My 7th-floor room had a fabulous view, although it seemed pretty old. I would go back again.

The room is clean but they don’t have toothbrushes and lotion in the room .

Comfortable

Great location! We could see the WTC from our windows. Close to the metro and good restaurants. Clean, friendly staff. I stayed with my two teenagers. We appreciated the service of storing our luggage for a low fee on the last day of our trip after we checked out.

First, we check in and were given a terrible room, which was not cleaned. The bathroom was dirty and stains in the sink. There was trash left in shelfs and trash bin from previous stay. Meaning the room was not sanitized well enough for hosting us. Upon complaining we were given a new room which was worst than the first, this one had broken furniture and dead roaches lying around. The heating and cooling was not working as well. this place is uninhabitable for any given stay and the staff knows this. Apart from the location it being close to WTC nothing about the stay speaks luxury that they try to upsell with the photos.

The rooms need some upgrades. There were two waters stains in the bathroom on the ceiling, and paint was peeling in the shower. I could also see holes behind the tv where something was previously hung. There were also several stains on the wall and curtains. It would also be nice if these rooms had fridges. Lastly, the toilet seat was yellow.

Great location, friendly staff, quiet night’s sleep and had a great view out our window.

The room was clean and workers were nice. Love how Skinos was right next door and had a connecting door to the hotel.

The room wasn’t clean upon check in- scuffs and scratches and stains all over. The elevators rarely worked.

Good locations, friendly staff, hot showers, everything works... however the property needs significant TLC, half the elevators dont work and the ones that do seem to be half functional. The rooms need to be painted and freshen up with new furniture. Ok experience and the to be fair the price was great.

Front desk lady was not friendly, made for a ba

The original rooms we booked were not clean or ready for us when we arrived after 3pm. We were then given two rooms on separate floors which was difficult navigating with multiple children under 5 years old. The hotel then offered us room that were on the same floor. However, when we arrived back at the hotel to put our two year old down for a nap the new rooms were not ready and the old rooms we had were not available either. Really poor communication and lacked professionalism on the side of the hotel and staff.

Need coffee in rooms

Very small room. Fine for a 2 day but too small for any further stay. Creaky building, poorly built. Only 1 elevator that worked out of 3. No room service. No bar. No pool. No workout area. Few offerings. Won’t return.

This morning I planned to ask the front desk something but the phone completely wouldn't work to call anyone. I decided to go down and talk with them only to get STUCK IN AN ELEVATOR!! It would go down but the doors wouldn't open. I went up and down about 5 times when it finally opened on the 30th floor. I hurriedly got out afraid it would never open again. I waited for a different one to take me back down when another guest told me about the elevators on the other side. Problem was - those took me down to floor 1. There was no way of getting to 5 to get to the front desk other than going around in a circle. Finally I get to a desk and I explain to them what happened and they just laugh and say it's being worked on so I must have gotten stuck in the cross fire. Excuse me, this was not funny. I was terrified. My question was about bag service and was told it would be someone on the 1st floor. For the entire weekend we were in and out of the building, but never was there anyone on the first floor. Well, except drunken club goers.

Very nice staff, clean room! Quiet and safe!

It has a great location. The rooms are small and needs an update! The staff is kind and helpful!

To improve: very dark lighting in the bathroom, bathroom generally needed a deep clean and freshen up, toilet seat was peeling and gave off an odour, bathroom door didn’t shut at all, no conditioner provided, elevators broke whilst we were there and the staff did not apologise at all, hairdryer and iron were missing from our room on arrival.

Front staff was courteous and fast! Foyer is beautiful and the rooms are spacious. 2 out of 3 elevators were broken. The cleaning lady was pushy and rude to my daughters. Telling them “time to leave and get out” at 11:01 when I was loading the car.

I recommend staying here next time I visit NYC. The staff at the hotel are friendly and welcoming. I enjoyed my stay here the room was amazing with the world trade view.

Yes

Good

Friendly staff, clean room I felt safe there knowing security had an eye on me. The only problem was their pillows they were super flat and uncomfortable

The hotel was so very clean. The view was incredible. I only wish they had early morning coffee inside the hotel. Coffee shops are all around the area though. Definitely will be back! Thank yiu for an amazing stay and experience.

First time staying here, overall good price for December & good location. Great bed, hot water & good heater. Mind you we aren’t high end people nor did we stay in our room a lot. So for what it is, it’s worth it. Elevator broke while there so we used the maintenance one to get to lobby. No place to get any bottle water in hotel or breakfast.

Positives: Good view, good location, comfy bed, good size room. Final impression: Wasn’t the most expensive accommodation in town, but this hotel did not meet the value for the price point we paid.

Location was fine, a little hidden. The lobby was cool, but also a little hidden (on the 5th floor). There were very few if any amenities. Room was clean but a little ghetto (ripped comforter, exposed wiring, etc) I always say the sign of dingy hotel is if they give you conditioner or not... this was a not. Also, none of the restaurants/bars ever appeared to be open.

Staff were great. Big, comfy bed.

Safe didn’t work, put us in a smaller room. That room didn’t have a working closet light, the shower door didn’t close so water leaked out with every shower, paint peeling off the ceiling in the shower and scuffs all over the wall. Fridge was barely ok temp wise. Elevators were down last day we were here. Maintenance guy was nice who looked at the safe.

Clean

Location excellent, room cleanliness also excellent. No coffee in the building? $500 a night and no complimentary coffee?

Highly recommend! Amazing view, wonderful rooms!

The hotel is run down. One side of the elevator wasn’t working. The entrance to the main level feels pretty shady and unsafe at night. None of their bars are open, they actually look permanently closed. Everything was clean thought just outdated and worn. The staff was very friendly though. It is also in a good location.

Basic hotel,

Wonderful view, just okay service and cleaness

Hotel y staff altamente recomendables , me ayudaron a recuperar mi celular perdido en el acto ! Habitaciones amplias y limpias , la ubicación inmejorable ! Volveré !

The room was pretty outdated, a couple of the lights didn’t work, very small, and they forgot shampoo and washcloths in my room. But the view was incredible for the premium room.

Thankyou The Washington hotel. Nice service 5🎖️

Overall good… room is a bit outdated and need minor repairs

Room was so clean . Bed was so comfortable.

Great location. Great views. Friendly staff. My only complaint is that the bathroom door was impossible to close, we were only given shampoo and a bar and f soap. No ice bucket, fridge, or coffee maker.

The room needs to be painted. You could tell that it was dirty.

Nice area

However the location was absolutely fantastic. Staff were extremely friendly and helpful

It was beautiful.

Friendly and helpful staff, great location, good value - bathroom lighting could be better, so maybe a mirror in the bedroom would be good. Overall, would stay again

A bit expensive but great room and view.

Staff was really nice but quite strange that this hotel was not offering coffee either in the room or in the lobby! Nothing for breakfast either.

Staff was rude.

Not the best place to stay but it’ll due. We weren’t in the room much. A/C and Heater worked amazing

Room was clean. Elevators worked fine. Easy to get in and out of the area. We had a beautiful view of World Trade Center

Very well located hotel in downtown Manhattan.

The views were amazing and the staff were incredible friendly. I can't see myself staying anywhere else in New York

Great location… needs little face lift to make it excellent … front window had a constant cold draft… bathroom sink drain very slow… carpet very dark brown… didn’t trust the hygienic

Stayed for 4 nights. My room was in the corner facing world trade 1. Breathtaking

Baños necesitan arreglar

Great hotel for a quick trip just found it confusing with the elevators

Did not return my deposit

Great place to stay

Clean Well positioned Great staff You can get early check in and late checkout for small fee Close to 9/11 museum & food Big comfy room All round great place to stay

Nice big rooms and everything very clean

Clean room, staff, nice view

The first room we checked into was filthy, so we asked the front desk person if we could switch rooms, and he was very helpful. We moved to a less dirty room, which was far from perfect, but I guess they’re short-staffed or that’s just the standard. The whole place is kind of rundown, but it has potential. The restaurant on-site was great.

staff

It was ok, not microwave or refrigerator, but clean and great view

Easy check in. Decent room. Good views.

Staff was excellent. My room was just enough to store a cold drink, shower and the beds were really comfy.

Every staff member was incredibly helpful and polite

Checking went smoothly. When I got up to the room, it had a funny smell to it. The view was really nice. I turned the shower on and it flooded the bathroom. Maintenance had to come up. It took them about 45 minutes. Both guys were really nice. They had good food spots recommendations and good conversation. Shortly after housekeeping, came up to clean the excess water off the floor. A delayed me getting ready for our event at 9 o’clock. I was unable to do my make up. I didn’t let it ruin my trip although I feel like the hotel should have compensated me in some sort of way. Not sure if I will be returning in the future.

The staff were very nice and polite

We love the hotel, comfortable bed, great location and very good service

This hotel was close to the transit center, good spots to get some food, the 9/11 memorial,rockefeller park and the museums that my partner and I wanted to go to. It was clean, well organized, had great staff and overall a good experience.

Staff

I really did like this hotel because of the location, the room was very clean also. The staff were very friendly.

The room they assigned me still had urine stains on the toilet and the overall quality of the room was in horrid conditions. I will not be staying there again. Shocked this hotel showed up on Hotels.com results.

Entrance extremely dark. The room is quite run down and also dark. It appeared clean but the carpeting is old, broken tiles in bathroom, moldings/paint worn. Overall decor of common areas and rooms very outdated.

The view was nice as well. Thank you!

I have stayed at this hotel before, the rooms with a single bed are very tight, so set your expectations accordingly. The double beds are full sized, so I wouldn't suggest more than one adult per bed. The staff will be casually dressed, there doesn't seem to be a staff uniform, but as a native New Yorker it didn't bother me. Overall they were very nice and helpful. The room was clean, but the walls and surfaces show a massive amount of wear & tear. There were scuffs, dents and marks on every wall and on most surfaces. The remote to my TV was malfunctioning as well. During my stay 2/3 of the elevators to the rooms were out of order. This made getting to the lobby take a very long time. Especially if the elevator is full, you may have to wait for the next one. I was given a complimentary extra hour to check out, but at 12:10, as I had opened the door to put my bags in the doorway to do a final sweep of the room I could hear the housekeeper complaining to the front desk about us taking too long as if I wasn't standing in the doorway. I had to say to her "We Are Leaving Now!". Overall, I had an adequate experience. The elevators being broken was the main issue.

Good location

The hotel needs a renovation but the staff was very kind and they did the best they could with the hotel conditions.. the bed were comfortable.

It was an okay stay

My friends and I stayed at this hotel for a bachelorette party and we had an amazing time! The staff was so nice and pleasant. Pedro was very helpful with helping us find parking and bringing all our stuff up. The front desk staff was friendly and kind. The hotel itself was beautiful. There definitely are things that needed to be repaired. Few dings and dents but hopefully they’ll keep up with it because this hotel has so much to offer. Skinos is attached which is a beautiful restaurant. There’s shops and stores within walking distant. The views were incredible! The rooms were clean! I was blown away by the price and the size of their suites! Would highly recommend! It’s a hidden gem.

The room was neat and spacious, and the hotel was conveniently located near multiple subway lines. We enjoyed our stay and would definitely go again.

The staff was great

The only two things that were great about staying at the Washington were the location/view and security guard Victor for his help and guidance during our first visit to NYC. The hotel was dark, confusing to navigate, the man who checked us in was not very clear on instruction of where our room was and how to navigate the elevator system which sent us on a goose chase throughout the hotel/residence building. There was no laundry facility in the building or near the property. The room was extra small and lights didn't work, walls were dirty, no proper wash rags available, and the room didn't offer other appliances like microwave or small fridge. I will not stay here again if I ever visit NYC again.

Toilet leaked Dirty Bed was broken

Hotel was clean and inviting. The view from the corner room was beautiful. Nice gym area with 24hr access. The price was very reasonable.

The mattress was crap, literally sitting on top of painted plywood. Only one out of the three elevators worked the entire time, 4 days straight, and was told they'd been out of service for a while. It was a high rise cut above a Motel6.

Staff was great, very helpful. Location was awesome and so close to many things to do. We will be staying here next time we’re in NYC.

lights were

Perfect

The rooms were clean, and the staff was genuinely nice and sociable. I’d stay here again for sure.

Spacious

No Bar. Room was cool. No fridge

They got me checked in fast! Held onto my lugagge pre check in. They were awesome

Great location, very clean and super comfy bed!

Clean room good location

There were a few cockroaches across the hotel room, in which I had to clean myself. Other than that the stay was alright.

There was no spa and the bar wasn't open. The cleaning lady left trash in the room for three days. The room was like beat up almost the elevator in the middle literally broke and doesn't work and they didn't attempt to fix it. The vibes of the hotel was a little scary.

Central option for walk and train options. Nice and Clean Hotel.

Keycard front desk not the nicest, no conditioner for days maid said ran out and they took original bottle, no body wash for days just 4 things of shampoo, room phone didn’t work, ac didn’t work had to have that fixed didn’t fix room phone. Elevators all not working takes 20 min to goto my room or down. Thought I booked room with wtc view also guess I didn’t and couldn’t upgrade even if trying to pay. Going to recommend not to stay here

As long as you go into this hotel realizing it's a value hotel, it's a good recommendation. The location is amazing, the people are nice, and generally everything worked (good water pressure, great AC unit), but it is very run down. It's a shame, because you can tell it was built as a very nice hotel, but it has not been well maintained. The photos look nice, but in reality, everything is worn down and tired. The biggest issue was only having one of the elevators was working, which created a bottle neck getting to the rooms.

Location is phenomenal in the financial district. Room had a great view of the World Trade Complex.

Comfortable room. Only one out of three elevators were working

The hotel offered additional services for a charge but failed to respond to questions. The rooms need a bit of an update. The coffee was not found in the mezzanine as offered and there is no coffee in the rooms.

Loved our stay.

No washer and dryer,Only one elevator works long wait time to get to where we was headed,No condiments for the stay,Ran out of towels,They gave us the wrong room.Also pricing ridiculous for they stay

- there were no lights in the room - the elevators were broken the entire trip so everyone in the entire building had to use 1 lift which resulted in anxiety and multiple panic attacks -you can see through the shower to the bedroom so everyone in the room can see you -the air conditioner was broken -the lobby is as if you walked into the bad part of Alice and Wonderlands trip -terrace was closed -we reserved two queens and they were mini full sized beds The only redeeming quality of this place was the cleaning crew. They were incredibly helpful, wonderful to engage with and genuinely cared about our satisfaction. Wish the property manager cared half as much as the on site staff Will not return

Great hotel

Straightforward no-frills accommodation in NYC. Expensive by international standards but quite reasonable in comparison to NYC prices

Great experience

The room excellent and staffs are great

Bathroom had mold on the ceilings, only shampoo provided, no microwave or fridge. No ice bucket or glasses. Room service woke us up practically entering the room. Overall better hotels out there, great area though.

We had a great time as much as we stayed in the hotel room - everything was as expected

Very luxurious and nice view.

Rooms basic.

Room was actually nice but the service from your reapsi

No

Check-in is simple. Rooms are clean but expect nothing but towels and hand soap. No water. No coffee. No lotion. Corner room is very noisy when it’s windy out.

Great front desk service!!!

The staff was very nice, but this is a hotel that has outlived its splendor. You can see missing paint on the floorboards in rooms and the reception area. There is a bar, but no alcohol, glasses, or bartender- basically a ghost bar. For the amount we spent per night, I could have gone uptown with better facilities and room service. I definitely felt I overpaid.

Staff. Clean rooms. Location.

Unfortunately no ice, mentioned parking was $55 hotel discount and I ended up paying $65

Dirty and old nothing has been updated for years

The front desk

The front desk staff was very nice and helpful throughout my stay, which I appreciated. However, the room’s cleanliness wasn’t up to expectations. It didn’t feel as well-maintained or clean.

Room was clean, no issues at all and we had a beautiful view. I’d stay there again

Wish we had a microwave and mini fridge in the room

Read the reviews before thinking of booking here.

Hotel is awesomely located, everything was clean and room spacious. Time to update from 1988 though !!

The stay was perfect: there was only 1 towel. Which was fine. But I hope I don’t get charged if there was supposed to be more. I was new to staying in NY so maybe it’s a thing there!

Two days in a row the Do Not Disturb card was on my door handle. And both days the cleaning staff ignored it and knocked. One time I was in the room a one time I was at the elevators. They do not respect the basic privacy that card requests. I won’t be staying there again. I can’t trust the staff to honor privacy.

Clean room, friendly staff great location for what I needed

We had the worst experience at this property. The first room had water damage and mold. After reporting to the desk, they moved us to a room that smelled like rotten food and hadn’t been cleaned. The staff apologized and we asked for a refund. Since we booked through Expedia, the staff could not refund but said they would allow when Expedia engaged. The ownership refunded part of our $ but kept nearly $400. It’s inappropriate for them to keep any part of our reservation since the property was so misrepresented in their advertising. Stay away from this dump.

Ok

ok hotel. room is renovated but clearly old. good location. walls are very thin - could hear my neighbors having way too much fun and had to sleep with headphones.

Staff was great, room was clean, we had one concern which was addressed on the spot.

Clean rooms!

The staff were not overly friendly here and the rooms themselves are run down and the elevators not functioning properly. The lighting was peeling off the wall in our room, the paint was scuffed up and the baseboards chipped. The lighting in the bathroom was terrible. But the bed was comfortable and it was reasonably convenient for us in terms of location. We could not believe that they had no coffee at all and the reception person gave us a monosyllabic response when we asked about it.

This hotel feels outdated and overpriced. For the amount charged, I expected a much better experience. The water pressure was weak, and even the hand soap wouldn’t lather properly. Housekeeping was inconsistent — my room wasn’t turned over correctly, and I found dirty towels left behind multiple days in a row. I was here for business, and it was frustrating to spend that much money for such a disappointing stay. Definitely not worth it.

It was ok for one night so the kids could see the view..

Coffee or tea options for guests would be nice. And the shampoo that was provided is of poor quality. The king bed was very comfortable, nice view from the room.

Great location and friendly staff. Lack of coffee and tea in rooms and the lobby was a big disappointment.

We will definitely stay again!

Staff was awesome. Room was decent.

Clean room

I don’t need to add anything else

The staff there was amazing and helpful!

Very Nice.

Absolutely no customer service or amenities here. It’s really sad to see how downhill the Hotel.

I find room in a bit dilapidated state. No microwave. Refrigerator is there but it doesn’t work. Our bathroom sink got clogged once. No breakfast.

Convenient in the financial district. Quiet and clean.

Very pretty view, in a nice hotel and nice staff

Good location, comfortable bed, and friendly staff. Definitely no frills but it was perfect for a weekend trip.

But some things need to be fixed, several lifts did not work. The door lock to the bathroom needs fixing/screwing. The safe was missing...? Good location. Friendly staff. The doorman was the best. Fun and gave great service! Overall quite good, but location is the best! Thanks! Karl Eklund, Uppsala - Sweden.

I booked the corner view room and the view was amazing! The room was very clean at check in. The house keepers were very friendly and helpful. Very convenient location for shopping, eating and close subway entrances. 10/10 stay!

Staff was very nice and room was cleaned everyday without having to request!

The people of the reception (Staff) were very uncomfortable and unpleasant and uncooperative, It was very uncomfortable to Contact them; Im believe customer service is essential, given the many options in NY, finally I wont return to that hotel, no matter how good the accommodation offers are. Terrible alternative!!!

Mold all in the rooms!!!

Great views!

Dirty showers, ripped duvet cover and awful service. Will NOT be staying here again.

I love, love coming to NYC. I was here for one night while traveling, and my main reason for booking hotels Downtown is for the amazing views, period. This hotel is falsely advertising just that, their views. Their rooftop bar is no longer open, which is really like a main attraction for many. You can still access a part of the balcony, but you wouldn’t know if you don’t asked, because the doors are closed off. Even if you do go out. It’s black. No lights, just chairs. You can’t access the open rooftop part at all that is seen online. The hotel needs a really bad update. The rooms and bathrooms are so not worth it. Just old. I paid extra for a corner room with a view, but I got a back corner room with absolutely no view. I won’t be spending this kind of money to ever stay here again. The only plus was housekeeping was so nice and sweet, and I did get to view the One World Trade Center from a dark balcony with no lights.

Great location, room had a great view, lobby is cool. Bed was clean but a few areas around the room could have used some more cleaning. For the price it was a good stay.

Never checked in but still got charged.

The biggest problem is that the hotel ran out of shampoo on my second day. And room was kind of run down

As bare bones as it gets - no coffee in the room, no lounge/bar downstairs to get coffee Elevators don’t even close all the way Room feels like it’s a day away from being rehabbed, mildew smell, rotten ceiling AND spider webs in the shower and marks and stains all over the walls…even the duvet was stained

Not clean!

Clean room, convenient

Room was uncomfortably dirty. Shower drain was clogged, walls were dirty, bathroom with mold in grout, toilet stained.

Nice location, super clean. Amazing staff.

Clean all around, friendly staff

Clean room, excellent location

This property was left vacant after Covid for many years and has never been maintained. There were dirt and stains, holes in the sheets in a terrible odor in the room. I reached out to Management multiple times and there is only one person supposedly available to resolve a refund who has yet to get back to me.

We stayed at The Washington for 3 nights. The hotel is located near a restaurants, attractions, and easy to get on and off public transportation. Rooms are rundown and old, the staff was friendly. Hotel has a very dark lobby. Bath towels and beddin are old and over use, carpets are old in the rooms and hallways, other than that the hotel is located in a very convenient location, near World Trade Center and Financial District and Brooklyn Bridge

Love the hotel. The staff is very helpful. Two thumbs up.

Bathroom and linen need a refresh. Location is great.

I did not make it due to a medical issue. Even though i bought had protection with my purchase, The Washington did not even give me a refund! I did say I would submit a medical report too!

Fine

Great Location

The room wasn’t very clean at all … the room as a 4 out of 10. No towel, dirty sheets.

There was a cockroaches in my room

Everything was nice at this hotel

Loved the location and room was perfectly comfortable

I stayed at this hotel on October 6–7, 2025, and had one of the most stressful experiences I’ve ever had while traveling. Upon check-in, there was an issue with the $150 security deposit on my international business card. It took almost an hour on the phone with my bank and the front desk to fix it. The staff finally agreed to charge the card directly and refund the $150 upon checkout. The next day when I tried to check out, my room key didn’t work. The front desk staff claimed I hadn’t paid my deposit (which I had), and spoke to me rudely and disrespectfully. When I asked for her name, she refused and told me to ask the manager. The manager was just as unhelpful, refused to check the records, and even threatened to call security to remove me — while I was six months pregnant. After nearly 40 minutes of arguing, the original staff member confirmed I had in fact paid. By then, I had missed my flight and had to wait five extra hours at the airport. The entire situation caused extreme stress and exhaustion. To make matters worse, they still haven’t refunded my $150 deposit. This was completely unacceptable and unprofessional. I will never stay here again, and I strongly advise others to avoid this property unless management makes serious changes to how they treat their guests.

Don’t be put off by negative reviews - this hotel is great value for money given the location. No food on site or kettle in room which was a downside, and the bar was never open, but there’s a fridge in the room so we took our own mini kettle and were very happy!

Clean room

Rooms were clean and housekeeping was very nice

The staff was very helpful. This was my first time in New York. I would stay again.

Clean

Stay away from this place.

Yes, close to everything

Very central location for anyone needing to be in the financial district for meetings, near the NYSE, etc. The property is safe and secure, check in and check out was a breeze, and everyone was gracious, even when I checked in at nearly midnight. The rooms are quite spacious and have everything you need. There is construction across the street, but it's New York, so there seems to always be something getting a facelift! The work didn't bother me as it started a bit later in the day and ended well before my return at the end of the evening.

great convenient location

Na

Everything was great and worked properly. Extremely close to all the subway stations, the oculus, one World Trade Center, Wall Street and plenty to eat and drink around. Only recommendation is more towels but we asked and received right away. Great view from the bar area

Vert comfortable bed and pillows

My camera lens got stolen at this property

Habia muchas tiendas cerca y los alrededores eran muy serenos

When I saw the reviews online I was scared but on getting there it wasn’t bad for the money I paid. My problem was the rooftop,they didn’t indicate on the website that the rooftop was accessible only to their residents, I book this hotel because of the rooftop I was to use it to celebrate my birthday but they just ruined it, I am so mad

Lovely, comfortable and very centrally located.

This is an incredibly poor experience for a very high price. Broken everything - elevators, room fixtures, gym equipment - and no amenities outside your room. First night, one elevator was working - and only half the buttons. By the last night I was waiting 10 minutes to get in the service elevator.

Clean and friendly staff, property was good taken care of and modern. Enjoyed our stay!

We has a great overnight stay. Room was sufficient. Easy access to memorial sights, restaurants and travel

Beautiful view. Quiet and ssfe

Only 1 Elevator out of 3 functioning at a time.

Clean room, just needs better lighting

Room was clean, no issues

Broken elevators. Guests had to use the service elevator. It took loads of time to get to the lobby because of staff and guests using one service elevator. A guest helped me! No one at the desk for 15 mins when I arrived. Poor signage re how to get to the service elevator. No coffee maker, one small shampoo, no conditioner, no mouthwash, nothing! Old bathroom features. Clean room but certainly not worth that price.

very convenient location

Didn’t stay at this hotel

This hotel was very reasonably priced for Manhattan. It’s down between Wall St and the Battery very close to the World Trade Centre so transportation is really easy, you can be in Times Square in just over half an hour, the room was spacious with an amazing view one One WTC. The staff were nice and the room was cleaned every day. Now the downside, we had a fridge and an iron which was great but no kettle, which for a Brit was tough. The building has 30 floors of rooms with one lift to reception on 5 and a second set to the rooms. When you arrive it feels like a nightclub with little or no sign to explain where to check in, luckily someone told us. The big issue was most of the lifts didn’t work. One of the 3 from the street was operational and one of 3 for the top floors, which completely gave up at one point and we had to use the service lift. I would stay there again for the price but leave plenty of time to exit the building!

I was given a room that was not cleaned!!! No towels! Wash rags!!! Mirrors that had soap scum on…nothing!! The response I got when I brought it to the attention of the front desk…I was told the attendants must have ran out of stuff to complete the cleaning!!! This is a huge outfit!! How can you run out of linen and towels!!! Had to walk 2 flights down to get ice!! The one on my floor didn’t work!!! Then to top it off…both elevators went down since yesterday!!! It was an attendant that advised me to use the service elevator hidden in a closet and not readily seen!!! WHAT!!!! Unacceptable!! I thought I had found another hotel to add to my choices downtown, because I’m in New York a lot…but has been greatly disappointed!!! But still loves the ambiance and the layout of the room…

Great centrally located hotel. We enjoyed our stay.

Only one lift serving the entire hotel. And one set of the floor buttons were working, with a poorly drawn sign on a piece of paper indicating to use the other set of buttons. Could at least make it look smarter. I did like the room though. Great view

Only one elevator working.

The person who checked us in wasnt hospitable. The check out was better.

The Hotel has a lot of more potential. It is sitting in prime real estate. The room was always clean and bed was comfortable. The mirror light was not working but that was ok (was barely in the room anyway). Overall the Hotel is clean and conveniently located in the heart of Manhattan.

Towels torn or stain no hair dryer in the room Bathroom amenities so limited and mismatched - disappointing

City view

Excelent condition and attention from the staff

Overall I had a great experience, the staff was very friendly and accommodating.

The property itself could use some work, it is obvious that it was once really nice and a few good weeks of repairs would do wonders. The shelf in the shower is sharp, if someone ever has a medical issue and passes out they could get seriously injured. Really great place, amazing location, incredibly lovely staff and could really be a polished gem with little effort.

Best view

Ótima localização, com quarto de ótimo tamanho. Porém, de 3 elevadores, apenas 1 funcionava. O time de camareiras também precisa de treinamento, pois entraram duas vezes sem aguardar que atendêssemos a porta.