The Plaza, A Fairmont Hotel

Everything in my room was spotless and fresh. I loved room service.

Start to finish the majority of staff lacked a certain level of politeness and couth way that has been there in the past. The only redeeming portions of the stay at the property were the spa (10/10) and the champagne bar. If you’re looking for service 4 seasons or St.Regis all day long

The first word that comes to mind is "coasting." For the same price point, The Carlyle or Fasano are much better options. The Wifi was so poor that I couldn't go on Zoom calls, the chandelier in my room had flickering lights, finishes were on the old and dated side, and the dining/amenities are eye wateringly expensive -- even for Manhattan. I felt bad for the more obviously new tourists who splurged on this hotel thinking that it was a true five star experience.

Exceptional

Everything Absolutely nothing

The Plaza is the perfect NYC getaway hotel. It’s historic and luxury at its finest. Nothing.

The Plaza is the perfect NYC getaway hotel. It’s historic and luxury at its finest. Nothing.

Rooms were A1

If you have the Plaza on your top choices, choose the Plaza, you won’t regret it. From the moment I arrived, the customer service was exceptional. The staff was incredibly kind, attentive, and always willing to help with anything I needed. The room was stunning, elegant, and beautifully maintained. The bedding was unbelievably comfortable, making it hard to get out of bed each morning. I also loved the bathtub, and the fact that the water gets wonderfully hot was a huge plus because that is exactly how I like it after a long day in the city. The spacious closets were another luxury touch that made the stay feel even more elevated. The 24/7 room service was delicious and so convenient, which made relaxing at the hotel even better. The location truly cannot be beaten. Being directly across from Central Park and steps away from some of the best high-end shopping in NYC made the experience even more special. The Plaza is truly a gem of New York City, and I cannot wait to come back!!!

Very beautiful and very friendly staff!

Location The clean rooms and facilities I only stay at The Plaza Hotel, for the past 4 years, whenever I go to New York . I’ve stayed there more than 14 times and I will ONLY Stay at “The Plaza Hotel” whenever I travel to New York Nothing to Mention

Location The clean rooms and facilities I only stay at The Plaza Hotel, for the past 4 years, whenever I go to New York . I’ve stayed there more than 14 times and I will ONLY Stay at “The Plaza Hotel” whenever I travel to New York Nothing to Mention

From check in to check out the plaza was unreal. The staff is lovely. The property is well maintained. I felt super fancy and would stay here again. 10/10

My husband and I were delighted that our room was available for check-in early. The staff was incredibly helpful and friendly.

A1 Hotel, Most Definitely Will Be Back When Off Tour.

great time thank you

Exceptional

Food Run down, seems like a sad mempry to a great past, no standard of a leading hotel, missing coffee machine in the room,

Great experience clean room

Great location. Very authentic and elegantly decorated ambiance. Kind and helpful service. A bit expensive but worth for experience

We had a wonderful stay!

Dddd

Room service was awesome. I did not appreciate being asked if I was staying at the hotel or not each time I went out and returned. I observed that no other guest were being asked

Exceptional

Superb

Staff was exceptional. Housekeeping amazing. Already booked return visit

It’s the Plaza! It’s amazing

excelent

Location Very unfriendly staff - the staff at the counter were unhelpful and made multiple mistakes while checking in. The room service staff repeatedly forgot to provide key amenities like water and robes, meaning we had to keep calling to ask for these to be delivered, presumably because they were angling for tips. One man even asked us for a tip immediately after we had already tipped 25%. Cleanliness was extraordinarily disappointing with large stains on the bedding and even black mould in our room. The price is utterly outrageous for how poor the quality is, and I say this as someone who has stayed at five stay hotels in countries across the world.

Passable

My stay for one night at the Plaza was magical. Constantly seeing tourists stopping to have their photo taken out front, made feel so lucky to be a guest in one of the worlds most famous hotels.

Room was amazing!

Service and amenities were over the top! Wonderful stay!

Exceptional

Outstanding stay. Beautiful room, incredible staff, and great food in the hotels it’s classic, historical, updated and special

Staff were super kind and attentive Location

Unlike many other Lucy hotels where we've stayed, other than the lady who checked us in, who we never saw again, the staff was not warm. More so, the opposite. We were barely ever greeted or even acknowledged when entering the hotel. It was super awkward, specially given the price we were paying (we were staying in a sub penthouse suite. It feels like it's a fancy tourist trap, banking on its name, but certainly did not live up to it. We shall not come back.

Absolutely AMAZING in every way. The Plaza exceeded my expectations and was central in making our engagement weekend a time that we will always remember! The STAFF are what truly sets the Plaza apart. Always helpful, humorous and posh without being stuffy, the staff truly are the soul of the institution.

Very good

The smell

The smell

excellent location,

The trip was amazing in the place we had really wonderful people

Remove the name, even at this location, five star is bit stretch.

Our room was beautiful and that shower!!!! Exceptional staff!!

Poor

Exceptional

Nice place but was not worth what i paid

Exceptional

The reopened Plaza is still luxurious, but lacks some of the features of prior version. Entry is no longer available from Central Park South (59th), the Oak Bar is gone, there is no longer a proper restaurant or proper bar, just two large areas for light meals and drinks, one of which is the old Palm Court. Rooms reflect the age of the property: decent size, plenty of storage, but also a single sink bath and dim lighting.

The reopened Plaza is still luxurious, but lacks some of the features of prior version. Entry is no longer available from Central Park South (59th), the Oak Bar is gone, there is no longer a proper restaurant or proper bar, just two large areas for light meals and drinks, one of which is the old Palm Court. Rooms reflect the age of the property: decent size, plenty of storage, but also a single sink bath and dim lighting.

Clean room and staff

Clean room and staff

The best hotel in NY

Magical experience!!!

Magical experience!!!

Poor

Exceptional

I have wanted to stay at the renowned PLAZA HOTEL since forever and I was able to celebrate my birthday there The property is exquisite the accommodations nothing short of spectacular! They made my birthday incredibly special leaving a beautifully made cake and birthday bear with the signature plaza robe, balloons and a personalized card. So incredibly thoughtful and kind. We stayed 2 nights. The rooms are just gorgeous The palms court restaurant and champagne bar restaurant were divine! Wide range of champagne and cocktails and delicious food. This is one of the most sought after stays and it speaks for itself as to why it keeps its reputation Absolutely a girls dream come true! Nothing it was spectacular

Beautiful room and the shower was amazing!

Beautiful room and the shower was amazing!

Location, cleanliness and staff No room to sit on the main floor. Breakfast should be in The Palm Court, not the lobby! Room had issues on check in that were resolved; drapes, light bulbs, bedding

Everything was amazing! The service was exceptional.

The location is pretty much unbeatable in NYC. Everyone I interacted with was very helpful and provided good customer service. It’s a landmark of New York City and my wife always wanted to experience staying there. There didn’t seem to be enough staff at the hotel’s entrance so we had to wait a few minutes for someone to take our luggage in and show us to the reception. In general the bedroom was well cleaned everywhere you could see, but for instance there was a shelve with candy/nuts/etc in one of the closets, it was clear those hadn’t been touched for ages just because of the dust (hard to see for someone shorter than 6’). For the price, which is quite high, you’d expect those sharp edges to be fixed.

Iconic and old luxury. Great time. The Champagne Bar is such a lovely spot but has the worst service I’ve received in a long time.

Historic Lots of non-paying picture takers clog up the lobby. The staff is also not very warm.

Location

location rooms are very old and dated. the windows were extremely drafty, our rooms were freezing. we upgraded to the royal suite and there was no bottled water provided, there are no tea or coffee stations in the suite. they left cheese in our room for the entire stay and there was no turndown service provided. the bath faucet fell off in my hand when I turned it on

I was there on Father’s Day with my daughters and it was a very special time and the staff was excellent Staff was excellent that providing me information to get my needs met.

Good

Fabulous hotel ! So beautiful and the attention to detail is outstanding. Staff so very helpful. Nothing - wonderful experience

Location Poor Room service Full of mosquitoes Over rated and service level is very poor Construction noise All the hotel surrounded by scaffoldings

Amazing experience

Amazing experience

From the moment I arrived, the experience was exceptional. I was delightfully upgraded to an incredible room that quite literally took my breath away the second I stepped inside. Every detail was thoughtfully done—the bedding, the décor, the ambiance. It felt effortlessly luxurious: modern yet classic, timeless without feeling stuffy. The staff were absolutely wonderful—warm, attentive, and genuinely kind. I enjoyed afternoon tea, which was lovely and perfectly done, and then fully leaned into the experience. I spent those two nights truly in the hotel: long baths, lounging in a plush robe, ordering room service, and savoring every minute of it. It was indulgent in the best way possible and worth every single penny. I’m so grateful I made the spontaneous decision to stay—it turned a work trip into a truly memorable experience. Everything was absolutely perfect. I will be back 1000000%. This is officially my new go-to every time I’m in town.

From the moment I arrived, the experience was exceptional. I was delightfully upgraded to an incredible room that quite literally took my breath away the second I stepped inside. Every detail was thoughtfully done—the bedding, the décor, the ambiance. It felt effortlessly luxurious: modern yet classic, timeless without feeling stuffy. The staff were absolutely wonderful—warm, attentive, and genuinely kind. I enjoyed afternoon tea, which was lovely and perfectly done, and then fully leaned into the experience. I spent those two nights truly in the hotel: long baths, lounging in a plush robe, ordering room service, and savoring every minute of it. It was indulgent in the best way possible and worth every single penny. I’m so grateful I made the spontaneous decision to stay—it turned a work trip into a truly memorable experience. Everything was absolutely perfect. I will be back 1000000%. This is officially my new go-to every time I’m in town.

Servicio básico a nuestra llegada la recepcionista estaba de mal humor y con malas actitudes horrible para ser un hotel disque de clase alta. Adicional todo viejo y mal mantenido hace unas semanas nos hospedamos en el Waldorf Astoria y este hotel si es de Alta gama. No creo que en esas condiciones sea apto para hospedar un dignatario. Los moteles 6 y 8 están en mejores condiciones.

Servicio básico a nuestra llegada la recepcionista estaba de mal humor y con malas actitudes horrible para ser un hotel disque de clase alta. Adicional todo viejo y mal mantenido hace unas semanas nos hospedamos en el Waldorf Astoria y este hotel si es de Alta gama. No creo que en esas condiciones sea apto para hospedar un dignatario. Los moteles 6 y 8 están en mejores condiciones.

Spectacular hotel You will never forget the experience of staying here. Truely beautiful Like staying in a royal castle !

Spectacular hotel You will never forget the experience of staying here. Truely beautiful Like staying in a royal castle !

Beautiful building entry way and foyer/reception. The bathrobes. The beds r terrible probably the worst I’ve slept in poor quality sheets bed needs a mattress topper for sure u can feel the design of the mattress which is hard as a rock and loud when moving around in the bed so loud that each time my daughter or I moved in our beds we would wake each other up. The room with 2 queen beds had 1 tiny night stand so had to plug my phone in on other side of the bed and rest on the floor where I also put my drink since I couldn’t reach the tiny night stand on other side. The mini bar only had regular soda. Since we were out and about later we decided to have dessert at the palm court it was horrible apple/berry cobbler was cold the ice cream wouldn’t even melt on it and the sorbet the sever didn’t really know what the flavors were so we got 3 different scoops and turns out 1 we would not have chosen. Turn down service was late and they give u box water and no treat which I find strange for this level hotel. Morning breakfast was good once someone finally took our order but we ordered a chocolate twist with our meals to share when our meals came and no twist for a bit I asked turns out they gave the twist to the table beside us by mistake so the waiter was like oh and grabbed the plate with the twist from the other peoples table and was going to put it on our table until I’m sure he could see the look on my face (the twist had been sitting on the other peoples table for over 5 mins no idea if they had touched it) then he offered to get me a fresh one it was very odd overall just not what I was expecting for $1600 a night my daughter who’s 18 said she was a bit disappointed in the experience as well her comment was we have stayed at much nicer places in Europe and thought this would measure up to that and honestly me too. The rest of breakfast was great tho and the location of course is perfect.

Nice Location and friendly helpful staffstaff

Property perfectly located

Property perfectly located

Service, quality, staff—everything was absolutely 100/10. Never had a more pleasant and warm stay.

Clean room, friendly accommodating staff. Excellent service

Clean room, friendly accommodating staff. Excellent service

Room was not ready until 4:00 and after I went back to the front desk and asked for an update. The terrace was full of snow as well. The staff has been great, but we were disappointed with the wait as well as the extra charge for a terrace we could not use.

Room was not ready until 4:00 and after I went back to the front desk and asked for an update. The terrace was full of snow as well. The staff has been great, but we were disappointed with the wait as well as the extra charge for a terrace we could not use.

We did like the bed pillows. Wonderful. I did not like that we paid for central park view. I booked three months ahead. I got a bad view of a back of a street. And still paid 4800 for the two night stay. And we could not get checked in till 4pm. And had to stand and wait. Also don't order toast with eggs. Toast was 17 dollars and you could have played hockey with it.

Room could have common amenities available upon check in. Shouldn't have to call for body wash. Response time to calls should not take 1 1/2 hours. The little things should be on point for the price charged.

Room could have common amenities available upon check in. Shouldn't have to call for body wash. Response time to calls should not take 1 1/2 hours. The little things should be on point for the price charged.

Unprecedented.

Unprecedented.

Breakfast was a buffet

Breakfast was a buffet

The Christmas vibe was awesome!

The Christmas vibe was awesome!

Great place to stay in NY

Great place to stay in NY

Thank you Hatusmi

Thank you Hatusmi

One down side was having to fight our way through yhe crowds of tourists who were always outside the front door of the hotel, it was anoying, when posdible we used the side door through the shops. Also i would have preferred an option of an a la carte menu in the palm court restaurant

One down side was having to fight our way through yhe crowds of tourists who were always outside the front door of the hotel, it was anoying, when posdible we used the side door through the shops. Also i would have preferred an option of an a la carte menu in the palm court restaurant

Staff was great - very helpful

Staff was great - very helpful

What an amazing experience in an amazing place, the hotel is obviously iconic and it didn't disappoint in any way, the staff were so friendly and helpful. We will definitely be going back.

What an amazing experience in an amazing place, the hotel is obviously iconic and it didn't disappoint in any way, the staff were so friendly and helpful. We will definitely be going back.

The best hotel in NY!

The best hotel in NY!

Outstanding! From the moment you step on the red carpeted steps, until you enter your room. The Plaza and Staff exceeds every expectation. It is all you could hope it would be. It truly is the New York City gem. Shine on Plaza! We will be back!

Outstanding! From the moment you step on the red carpeted steps, until you enter your room. The Plaza and Staff exceeds every expectation. It is all you could hope it would be. It truly is the New York City gem. Shine on Plaza! We will be back!

Over priced for the hotel

Over priced for the hotel

Location, suite was amazing! Wish they had more restaurants to choose from on the property. We also didn’t get a chance to do the tea spot because it was booked for over a week. I found out later because staff didn’t mention this but our suite had priority and we could have gone in. We also had a butler but we didn’t see him again after checking us into hotel. Overall it was very luxurious and great food for what they had.

Location, suite was amazing! Wish they had more restaurants to choose from on the property. We also didn’t get a chance to do the tea spot because it was booked for over a week. I found out later because staff didn’t mention this but our suite had priority and we could have gone in. We also had a butler but we didn’t see him again after checking us into hotel. Overall it was very luxurious and great food for what they had.

They should keep at least two complimentary bottles of water in the room. It is surprising that a hotel of this stature does not do that.

They should keep at least two complimentary bottles of water in the room. It is surprising that a hotel of this stature does not do that.

Ÿ

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Beautiful and elegant Hotel. The prices of the restaurant were absolutely ridiculous. A $14 espresso plus tip is just highway robbery.

Beautiful and comfortable room... very nice and large. Received a free upgrade to a high floor for our anniversary. All the staff were super friendly and helpful.

Beautiful and comfortable room... very nice and large. Received a free upgrade to a high floor for our anniversary. All the staff were super friendly and helpful.

The attitude of the waiters at the restaurant and the service, completely unacceptable for a five star hotel.

Amazing experience

Amazing experience

Wouldn’t stay here again. Only positive was attitude and friendliness of staff and pre-trip concierge assistance. Location great. Size of room was good for NY faced into another part of the hotel but painted gold bed frame was peeling terribly (gross) and pillows were miserable. Clumpy cotton. No turn down service. So many tourists in the lobby you have to dig out your room key every time you enter the hotel. They also add a charge at check in ABOVE the resort fee. $75 per day but you can use $50 as a credit. Strange.

Wouldn’t stay here again. Only positive was attitude and friendliness of staff and pre-trip concierge assistance. Location great. Size of room was good for NY faced into another part of the hotel but painted gold bed frame was peeling terribly (gross) and pillows were miserable. Clumpy cotton. No turn down service. So many tourists in the lobby you have to dig out your room key every time you enter the hotel. They also add a charge at check in ABOVE the resort fee. $75 per day but you can use $50 as a credit. Strange.

Very clean room. Excellent staff. Adriana was wonderful. I’d say our bed wasn’t the best, but the room was very clean and luxurious.

Very clean room. Excellent staff. Adriana was wonderful. I’d say our bed wasn’t the best, but the room was very clean and luxurious.

Maybe my expectations were too high. I expected a clean vacuumed room and bathroom, bug-free, with shower gel and conditioner in the shower. A knife to spread on the rolls the butter and jam that I paid for, free water in the room.

Maybe my expectations were too high. I expected a clean vacuumed room and bathroom, bug-free, with shower gel and conditioner in the shower. A knife to spread on the rolls the butter and jam that I paid for, free water in the room.

Just outstanding. I have zero complaints and wonderful experience at The Plaza

Just outstanding. I have zero complaints and wonderful experience at The Plaza

The location was very nice however the room fell short of my expectations The room was not very clean. The refrigerator did not work

Room was not ready until 4pm. No one called to let m.

Room was not ready until 4pm. No one called to let m.

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The Plaza was exactly what we expected - a 5 star hotel experience that will be very difficult to top. If you want to go "all out" on your trip to NYC, this is the hotel for you.

The Plaza was exactly what we expected - a 5 star hotel experience that will be very difficult to top. If you want to go "all out" on your trip to NYC, this is the hotel for you.

there was no heat! anywhere in the hotel. and it was chilly

there was no heat! anywhere in the hotel. and it was chilly

I've been coming to the Plaza for nearly 30 years. I used to live in NYC. I've been staying at a hotel for many years. The staff is incredible! The rooms are lovely! My only complaint is that each year there are fewer and fewer vegetarian options. They took the Impossible Burger and the Tofu sandwich off the menu. It is nothing to have a few frozen Impossible or Beyond Burgers in the freezer. Outside of breakfast and afternoon tea, there isn't much else. Forget about it if you're dining in the bar area. We travelled with our folks this time, who didn't feel like going out to dinner. We ended up having to order through Uber Eats due to the limited options. I've stayed in luxury hotels all over the world. This hotel has the fewest options of all of them. But I still enjoy staying there. It's a great location.

I've been coming to the Plaza for nearly 30 years. I used to live in NYC. I've been staying at a hotel for many years. The staff is incredible! The rooms are lovely! My only complaint is that each year there are fewer and fewer vegetarian options. They took the Impossible Burger and the Tofu sandwich off the menu. It is nothing to have a few frozen Impossible or Beyond Burgers in the freezer. Outside of breakfast and afternoon tea, there isn't much else. Forget about it if you're dining in the bar area. We travelled with our folks this time, who didn't feel like going out to dinner. We ended up having to order through Uber Eats due to the limited options. I've stayed in luxury hotels all over the world. This hotel has the fewest options of all of them. But I still enjoy staying there. It's a great location.

a middle floor

a middle floor

Was amazing and the service spectacular

Was amazing and the service spectacular

June checked us in for The Plaza and was excellent. He was friendly and offered us a room upgrade. We ended up moving to a family suite with 2 queen beds, a sitting area and bar area with a sink and microwave. The room was spectacular. Doormen were also super friendly and bellman was helpful too. The service here is exceptional and the rooms and common areas are beautiful. Highly recommend the hotel for a luxury experience.

June checked us in for The Plaza and was excellent. He was friendly and offered us a room upgrade. We ended up moving to a family suite with 2 queen beds, a sitting area and bar area with a sink and microwave. The room was spectacular. Doormen were also super friendly and bellman was helpful too. The service here is exceptional and the rooms and common areas are beautiful. Highly recommend the hotel for a luxury experience.

The property is gorgeous. Wonderful locations.

The property is gorgeous. Wonderful locations.

OMG-the absolute BEST experience staying at a hotel! It is such an iconic hotel in the heart of NYC, but what makes this beautiful place so incredibly special is the staff. They are all out of this world amazing and kind-can’t recommend this hotel enough, I will definitely be back!

OMG-the absolute BEST experience staying at a hotel! It is such an iconic hotel in the heart of NYC, but what makes this beautiful place so incredibly special is the staff. They are all out of this world amazing and kind-can’t recommend this hotel enough, I will definitely be back!

I liked most of it

I liked most of it

Yes The Plaza's grounds are iconic but the wonderful staff & service is what makes it truely exceptional!!!

Yes The Plaza's grounds are iconic but the wonderful staff & service is what makes it truely exceptional!!!

The late check out was not provided The $2000 a night was not reduced The palm court restaurant's is down graded The champagne bar is slow with poor service Otherwise the staff is nice doing there best in a bad situation It’s not the old Plaza that Trump owned. Go to Trump’s place on Central Park it has Jean George a star restaurant and beautiful views and one bedroom suites with separate living room for half the price Sorry FAIRMONT you ruined a historic place Sell it back to the Donald and sons

Had a great time- great location and amenties

Had a great time- great location and amenties

Was great in every way! Pricey but can’t be beat for location, accommodations and service. Incredible.

Was great in every way! Pricey but can’t be beat for location, accommodations and service. Incredible.

Property was great but the fees are getting out of hand.

Property was great but the fees are getting out of hand.

The broken glass on the suite floor was unique! As were the $3000 per night suite not being ready until nearly an hour late, the stains on the curtains and chair.. and the dust :-( we also had an unknown visitor on our terrace!!

The broken glass on the suite floor was unique! As were the $3000 per night suite not being ready until nearly an hour late, the stains on the curtains and chair.. and the dust :-( we also had an unknown visitor on our terrace!!

The dining in this hotel is extremely expensive compared to anywhere else we stayed in MANHATTAN.

The dining in this hotel is extremely expensive compared to anywhere else we stayed in MANHATTAN.

Nice hotel, but not worth the price IMO. Too many other nice options that cost less.

Nice hotel, but not worth the price IMO. Too many other nice options that cost less.

A very nice experience, close to everything and central park.

A very nice experience, close to everything and central park.

Great service

Great service

I had $50 credit for the food and beverages for each day. After I checked out the room I asked the front desk for the credits already taken care on the final bill that I received. A staff mentioned it was automatically deducted so the total amount showed was correct on the bill. I spent extra time on the review the receipt at the coffee shop but it did not applied the credit that I should received for the orders from the beverages. I had to return to the front desk and talked to the hotel manager. She simply mentioned it was mistake and gave the credit amount to the charges made. I spent more than hour to figure the issues. It was very unpleasant experiences with services and not in a good faith business with the promised charges. I highly recommend to review your charges. I am no longer interesting to stay at The Plaza in the future visiting.

I had $50 credit for the food and beverages for each day. After I checked out the room I asked the front desk for the credits already taken care on the final bill that I received. A staff mentioned it was automatically deducted so the total amount showed was correct on the bill. I spent extra time on the review the receipt at the coffee shop but it did not applied the credit that I should received for the orders from the beverages. I had to return to the front desk and talked to the hotel manager. She simply mentioned it was mistake and gave the credit amount to the charges made. I spent more than hour to figure the issues. It was very unpleasant experiences with services and not in a good faith business with the promised charges. I highly recommend to review your charges. I am no longer interesting to stay at The Plaza in the future visiting.

We were in New York for two days and stayed at the plaza

We were in New York for two days and stayed at the plaza

The Plaza is beautiful and well located. The detracting fact is that the shower leaks out onto the bathroom floor, there are only two hooks in the bathroom and those were taken up by robes. There are no towel racks. There are few shelves or other places to put toiletries. There are very few drawers for clothes. All there inadequacies make for an awkward stay.

The Plaza is beautiful and well located. The detracting fact is that the shower leaks out onto the bathroom floor, there are only two hooks in the bathroom and those were taken up by robes. There are no towel racks. There are few shelves or other places to put toiletries. There are very few drawers for clothes. All there inadequacies make for an awkward stay.

The Plaza is beautiful and well located. The detracting fact is that the shower leaks out onto the bathroom floor, there are only two hooks in the bathroom and those were taken up by robes. There are no towel racks. There are few shelves or other places to put toiletries. There are very few drawers for clothes. All there inadequacies make for an awkward stay.

Okay I have pictures to prove. This hotel is literally just a famous name. Went here for our daughter’s graduation present and was treated awful. We don’t look rich, so clearly they prefer when you do. Some ppl just don’t need to look fancy . Rooms are absolutely disgusting. Ted the door man though was the best thing about this place. Take alllll that money and get an actual classy hotel.

Okay I have pictures to prove. This hotel is literally just a famous name. Went here for our daughter’s graduation present and was treated awful. We don’t look rich, so clearly they prefer when you do. Some ppl just don’t need to look fancy . Rooms are absolutely disgusting. Ted the door man though was the best thing about this place. Take alllll that money and get an actual classy hotel.

We enjoyed our stay. It 's truly awesome!

We enjoyed our stay. It 's truly awesome!

Excellent Customer Service with all staff.

Excellent Customer Service with all staff.

Amazing service and so clean!

Amazing service and so clean!

Me and the wife were celebrating my 43rd birthday. We checked in with Russell at the front desk who went out of his way to upgrade our room to a beautiful and very spacious suite to make my birthday a little more memorable. Absolutely loved the room, thanks again Russell, your the best.

Me and the wife were celebrating my 43rd birthday. We checked in with Russell at the front desk who went out of his way to upgrade our room to a beautiful and very spacious suite to make my birthday a little more memorable. Absolutely loved the room, thanks again Russell, your the best.

Very nice and luxurious I will come back for December.

Very nice and luxurious I will come back for December.

Staff, room, service and spa were all top tier. My husband and I had a wonderful weekend here. Everyone was so kind and professional. If we had one point of critical feedback, it would be that the Palm Court seems to have downsized their dinner menu since our last visit. We ultimately preferred the Champagne Bar for our special dinner, so if you're deciding between the two, definitely go with the Champagne Bar!! It was gorgeous and food was great.

Staff, room, service and spa were all top tier. My husband and I had a wonderful weekend here. Everyone was so kind and professional. If we had one point of critical feedback, it would be that the Palm Court seems to have downsized their dinner menu since our last visit. We ultimately preferred the Champagne Bar for our special dinner, so if you're deciding between the two, definitely go with the Champagne Bar!! It was gorgeous and food was great.

Location was great but would not return as the value just wasn’t there.

Location was great but would not return as the value just wasn’t there.

Had a wonderful time at the Plaza with our family. Loved every minute of it. Best hotel we have been to.

Had a wonderful time at the Plaza with our family. Loved every minute of it. Best hotel we have been to.

Staff were spectacular and the room was spacious, beds comfortable and the bathroom sublime. Lovely workout room. Lots of amenities close by and of course, Central Park right there. Hope to return soon

Staff were spectacular and the room was spacious, beds comfortable and the bathroom sublime. Lovely workout room. Lots of amenities close by and of course, Central Park right there. Hope to return soon

Staff made the difference. Very kind and helpful

Staff made the difference. Very kind and helpful

Russell at the front desk was particularly helpful

Russell at the front desk was particularly helpful

Great staff!

Great staff!

Loved it

Loved it

This is a beautiful property. I booked a king deluxe and the room was so big and the bathroom was absolutely beautiful. The staff were amazing and we enjoyed the beautiful afternoon tea in the palm court

This is a beautiful property. I booked a king deluxe and the room was so big and the bathroom was absolutely beautiful. The staff were amazing and we enjoyed the beautiful afternoon tea in the palm court

Beautiful

Beautiful

Great Stay

Great Stay

Great place to stay!

Great place to stay!

Charlie Ryan and I had the best time!

Charlie Ryan and I had the best time!

Great location

Great location

Amazing

Amazing

Love it

Love it

Great Place

Great Place

Great

Great

Excellent property with the friendliest staff. Very comfortable bed and extremely quiet room! You forget you’re in a big city. You can’t hear anything from your room. Room service was timely and delicious. The prices were very high and you can’t make coffee in your room or store any food. No fridge. Excellent restaurants and quick bites and coffee are close by and much more affordable. Central Park across the street was amazing! The Maybach was available and dropped us off in time square for lunch- total luxury:) Highly recommend The Plaza.

Excellent property with the friendliest staff. Very comfortable bed and extremely quiet room! You forget you’re in a big city. You can’t hear anything from your room. Room service was timely and delicious. The prices were very high and you can’t make coffee in your room or store any food. No fridge. Excellent restaurants and quick bites and coffee are close by and much more affordable. Central Park across the street was amazing! The Maybach was available and dropped us off in time square for lunch- total luxury:) Highly recommend The Plaza.

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The best like always , Mr.loae was the best in hotel and he were so kind and helpful 🙏🙏

Beautiful hotel. Great service, location cannot be beat!

Wonderful staff and a gorgeous historic hotel.

Absolutely horrible!!!! Absolutely horrible. The management at this property the management at this property the management at this property are absolute monsters! I am sick and injured and even with coverage they would not cancel my reservation and charged me anyway! Disgusting!!!!!!!!!!! There are so many beautiful places in New York City, avoid this monstrosity tourist trap!

Love!!!!

First off, the staff were pretentious and unfriendly (bar the bellman, Paul, who was a delight). A room service tray was left outside our room for more than a day - hygiene practices definitely come into question! The bottle of body wash broke off the wall in the shower and was not repaired during our stay. Very disappointing. Not worth the money spent, that is for sure.

Great experience

Beautiful property with terrific staff.

Very nice place to stay in NYC,big room space ,nice service and a amazing restaurant for breakfast

Absolutely phenomenal

Pleasant staff

Great stay! Would stay again!

My wife and I had a great time at the Plaza. The only thing we noticed that would make a big difference is the bedding (sheets & covers) and mattress should be better quality, softer and much less crinkly. The staff was great, called you by last name and was attentive to our needs/wants.

everything was nice. Great location.

Manager on duty, during our stay, was fabulous. She went above and beyond to make my daughter’s 21st birthday one to remember. Thank you!

Very friendly staff. The hotel is gorgeous. Our bed was super comfortable.

Amazing experience!

Gorgeous hotel in excellent service! The only issue is the elevators.

The bicycle vendors outside the front entrance are horrendously nasty, hounding you and just degrading that wonderful property. They need to get those bicycle vendors out of there.

While it’s understandable that the hotel wants to limit entry to guests, the enforcement of this policy feels discriminatory and inconsistent, seemingly based on appearance and race rather than fair application to all.

The restaurant Café the service is horrible. Had to wait 45 minutes to get water and a cup of hot tea. They roll their eyes if you ask to do any changes to what you’re ordering overall they have a very horrible attitude for $2500 a night they should be very accommodating and be delighted that you’re staying at the property. Complete rip off not worth the money overrated and will not be going back. i’ve stayed there multiple times over the years every time I go I say I’m not going back and then I give in and stay and this time will be my last time. Way of a price and rundown property.

Overall I did not feel like it was worth the price. Yes, this is an iconic hotel and the rooms were nice and most staff was nice. Food was excellent but was on par with this class of hotel, not above it. The carpeting in the hotel had stains all over it, furniture was chipped in the room, no floor length mirror, only one chair in the room (room had two beds), no coffee maker in the room. The biggest complaint I have is the doormen out front. They would only let guests through the door, which is understandable. However, when I identified myself as a guest that should have been enough, but some of the doormen would ask for a room key to prove my guest status which was over the top and made me feel unwelcome like they didn’t believe that I was a guest. This could have been handled much better. I expected more from a hotel with this reputation.

We had an amazing stay. The Christmas decor was inculcate and our service was impeccable. We didn’t want to leave.

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Many large group reservations for guests were made at the Champaign Bar which was annoying and hostess was rude and obnoxious. The purpose of the lobby space is to be available to all patrons. Dirty dishes were left outside guest suites for hours on end. And there were TOO many entries into the suites throughout the day - entering to clean the room once is more than enough. The front entrance lobby was constantly cluttered with tourist, which made it frustrating to enter and leave the property. For the amount paid - I am disappointed and will most likely not return.

Just a great trip

Amazing….. simply amazing!!!!

Room was dated. Torn carpet, stains on seats.

We had a wonderful stay at the Plaza!

Staff rude to me

All of it

What's not to love... it's The Plaza!

From the moment we entered the property, everything was exquisite! Each department was amazing and wonderful, from the front desk to housekeeping. Susan was wonderful in housekeeping and always made sure our room was clean. The restaurant was amazing and everyone was so helpful. It was an amazing, first time experience for us. We celebrated my daughter's 16 birthday celebration and the staff went above and beyond to make her feel extra special. Thank you The Plaza and staff for making her dream come true. I can see this as being a new tradition for our family in many years to come!

Nice

Change is hard.. I have history of coming to the Plaza from 1954 when my mother came with her mother on a family trip. The grandeur she has spoken of through the years. I have been staying at the Plaza since 1998 when I ran the NY marathon with two friends then shortly after took my young son for his birthday. The lobby was exquisite . The shopping was divine and magical. Even if you didn’t purchase anything you felt you were seeing something so unique and full of whimsy. The staff greeted you as if you yourself had been transported to royalty. I have memories of coming with my favorite aunt when she had terminal cancer and died at 41 shortly after our visit. Everyone went out of their way to make our trip with her daughters extra special. When the residences opened it just began feeling ordinary. Now the entrance feels tired and rushed. (The valets and bellman were very nice and chatty). The lobby is now so small people come in to gawk at the flowers and peer through the glass doors to the Palm room which felt less elegant glorious than in years past. The “champagne bar” come quasi lobby has 4 or 5 barstools and several round tables and a few couches with low tables to get a “quick” coffee or an avocado toast in the am. Unfortunately, though many employees were rushing about, it took a very long time to get a coffee and our eggs were cold. The second coffee we ordered was forgotten altogether. To get a coffee near the Plaza one must go to the Sip around the corner.(more)

We really enjoyed our stay at the Plaza. Everything is nearby. The hotel is so beautiful and elegant. Definitely will be coming back.

The absolute best hotel I have stayed at! They made everything we asked for happen and even surprised us with a child sized robe for our son! The best! Gorgeous, impeccably clean, the most respectful and best service there is! And the hotel smells soooooo good!

The Plaza in New York is absolutely amazing!! My time there was spectacular, from every service offered, to staff, to the entire establishment. Hand down Top Notch!! Nick, also, in the champagne Ballroom is absolutely amazing!!! Made you feel right at home by knowing your name, your drink, what snacks you want, and just overall personable!! Cant' wait to make it back to The Plaza!!

Great staff Dining/ Bar Room was excellent Comfortable and very well appointed. Wonderful family treat

Obviously we were bumped as this is no upgrade. I had let the desk know we were checking in later due to the Mets game to avoid something like this. Very disappointed with the way it worked out and the way we were treated

Celebrating my wife’s birthday at the Plaza was an incredible experience

Beautiful place to stay in!

Disliked: $65/day "experience" fee, general air of shabbiness. Room was spacious and quiet, but staff were not always helpful, restaurant options were disappointing and I did not feel I got value for the money.

You get what you pay for. This place is worth the money.

Exemplary Service! Gorgeous Hotel! Location Perfect!

Everything was perfect!! Hotel is beautiful, service is 10/10, the food was great. Worth every penny!

Great experience

Everything was great!

Everything!

Wonderful stay

The hotel definitely needs some sort of renovations, like changing carpets and sinks. But overall great experience!

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